Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company culture. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Santiago company to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Santiago, Región Metropolitan companies to with any facet of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home business model, which could be driven by a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online IT support experts combined with enterprise-class ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their active tickets, enter information, and append screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your business to supplement your existing Support Desk team by sharing responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the leading PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class technical support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Santiago, Región Metropolitan company, call 1-800-993-9400 or go to Contact Progent.