Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to plan, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Santiago company to select the appropriate technologies and follow leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Santiago, Región Metropolitan organizations to with any aspect of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their current trouble tickets, add information, and upload screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Help Desk Call Center team by splitting delivery of Help Desk support seamlessly between your regular support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home employees, go to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Santiago, Región Metropolitan company, phone 1-800-993-9400 or visit Contact Progent.