Santiago Remote Workers Integration Consulting Partner
Call Desk Solutions Consulting
Expanding your remote workforce may have a significant effect on network architecture, security, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Santiago organization to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Santiago, Región Metropolitan organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide changeover to a teleworker business model, which could be motivated by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active tickets, add details, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Help Desk team by splitting responsibilities for Help Desk support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Santiago, Región Metropolitan company, call
An index of content::
Remote Network Support Services
Remote Support Online Consulting
For mid-size companies looking for IT consulting services, Progent offers an array of options including local service, on-line support, phone-based Call Center, 24x7 support with automatic system monitoring, emergency staff augmentation, business relocation services, software development, and professional consulting. For midsize businesses in California or other areas covered by Progent's field engineers, Progent provides expert in-person help for fixing technical issues rapidly and economically.
Specialists Private Cloud Virtual Datacenter Hosting
24-7 Consulting Services Private Cloud Virtual Datacenter Hosting
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in an environment that delivers the maximum degree of dependability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization architectures that enable small and midsize businesses with mixed- platform environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
Online Support Services UNIX with Windows
UNIX with Windows Troubleshooting
Progent's UNIX family consulting services provide small and mid-size companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that run with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of experience offers you a convenient one-stop source to help you build and maintain a protected and robust cross-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Cisco Router Small Business Computer Consulting Companies
Cisco Network Installation
Progent can help you to deploy Cisco's infrastructure products to build a robust foundation for your local, cloud-centric, or hybrid-cloud data center and streamline operations in key areas including hardware consolidation, security and compliance, versatility, availability, and recoverability.
Ekahau Wi-Fi Planning Support
Ekahau Wi-Fi Site Survey Computer Engineer
Progent's Ekahau-certified Wi-Fi site design consultants can help you to plan, install, optimize, manage and debug a Wi-Fi solution optimized for your venue. Progent can provide remote or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for tracking the performance of multiple Wi-Fi sites.
IT Services Wireless Security
Android Integration Support and Setup
Progent's Wireless Consulting Services offer a convenient, economical option for companies of any size to configure, manage, monitor and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Windows PC Simulation on Apple macOS Consultant
Windows PC Simulation on Apple macOS Network Consultant
For companies that have a mix of Mac and Microsoft Windows computers, there are two popular solutions for using Microsoft Windows-dependent applications on an Apple Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect an Apple Mac to a remote Microsoft Windows-based PC to use Windows software and share network resources. Virtual PC for Mac emulates Microsoft Windows on a Mac computer so that you can run Windows applications directly. Progent's Mac technology consultants can assist your organization to maintain these products for using Microsoft Windows programs on your Macs and can in addition help your company to assess and configure other solutions for Microsoft Windows PC simulation.
System Center 2016 and Exchange Online Integration Remote Troubleshooting
Support System Center 2016 and Exchange Online Integration
System Center 2016 delivers important enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
WannaCry Ransomware Recovery Consulting
Ransomware Protection Consulting
Progent provides expertise for security evaluation products including LANguard from GFI for running a variety of programmed network testing scans to uncover possible security gaps. Progent has broad knowledge of security auditing tools and can help you to understand testing reports and respond appropriately. Progent can show you how to design protection into your business processes, install auditing software, define and implement a protected system environment, and suggest policies to maximize the safety of your IT system. Progent's security consultants are available to show you how to configure a firewall, design secure remote connectivity to email and business applications, and install virtual private network. Progent's qualified security consultants can test the security of web-based applications and can provide extensive security tests of enterprise-wide security to determine your organization's compliance with recognized international security standards such as FISMA, PCI, and ISO 17799.
Tracking Service Costs Online Support Services
Service Reporting Outsourcing
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each staff member to every customer. The discipline of detailing and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Dynamics GP Great Plains Software Remote Technical Support
Dynamics GP Power BI Online Technical Support
Microsoft Dynamics GP/Great Plains 2010 financial software is a comprehensive business management platform that unifies data and processes throughout your business, communicates seamlessly with other applications, and connects employees, customers and suppliers regardless of time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a reliable, secure server and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Dynamics GP 2010.
Windows, UNIX, Solaris IT Services
Windows, UNIX, Solaris On-site Support
Progent's UNIX family support experts offer small companies and software developers support for administering and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-powered technology. Progent offers your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience provides you with an easy single source to help you build and manage a secure and reliable cross-platform network and communications solution that allows UNIX and Microsoft interoperability by combining MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
SQL Server 2014 Disaster Recovery Information Technology Consulting
SQL Server 2014 Reporting Services IT Consultants
Microsoft SQL Server 2014 includes significant enhancements in key areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite consulting services such as system design, deployment, management, remediation, and software development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Microsoft SQL 2008 Server On-site Support
Emergency Microsoft SQL 2008 Server Remote Troubleshooting
Progent's Microsoft-Premier SQL Server engineers offer a range of support services to help small and midsize companies to plan, install, administer, and troubleshoot Microsoft SQL 2008 systems so that they gain the optimum competitive advantage from Microsoft's state-of-the-art RDBM platform. Also, Progent can provide help with network architecture, enterprise-wide security, and custom software programming to increase the business advantage of your information investment.
Google Cloud hybrid integration Programmer
Amazon AWS hybrid cloud integration Expert Development
Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
ProSight Data Protection Services Specialists
Consulting Services Offsite Managed Backup and Recovery Services
ProSight Data Protection Services ECHO provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data.
Consultant Services Sodinokibi ransomware hot line
Sodinokibi ransomware hot line Consult
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
Microsoft 64-bit Upgrade Troubleshooting
24-7 Microsoft Expert Consulting Services 64-bit Processing
Progent's Microsoft-premier consultants can assist you to enhance your workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of moving to 64-bit PC desktop processing, design an efficient upgrade process that minimizes operational disruptions, and offer economical, expert online help to assist your company to configure 64-bit desktop operating systems and application programs on your existing computers.
After Hours Hyper-V 3.0 Shared Nothing Live Migration Consultant
Virtual Server Administration Website IT Consultant
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in critical areas such as secure multitenancy, agile network infrastructure, cloud readiness, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to take advantage of Hyper-V to deploy and manage virtual servers to reduce network expenses and enhance productivity.
MSP360 Server Backup On-site Technical Support
MSP360 SQL Backup Consulting
Progent's data protection experts can help your company to create, implement and debug a backup/restore plan based on MSP360 technology. MSP360 enables file/folder or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and allows you to create a backup solution with a minimum RTO and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup system to protect against data loss resulting from user miscues, system glitches, malicious insiders, and external assaults like ransomware. To read more, see ProSight DPS 360 Backup services.
Microsoft Azure integration Consultant
After Hours Azure and Cisco AnyConnect Engineer
Progent's consultants can help you with every stage of Azure cloud integration including requirements analysis, readiness evaluation, solution architecture, pilot testing, implementation, centralized administration, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can help your IT staff to configure and debug firewall appliances and VPN connections so your users can safely connect to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to set up a hybrid cloud environment that transparently combines physical datacenters with Azure resources.
Integration Support Remote Workforce
Computer Engineer Remote Workforce
Progent has 20 years of experience assisting small and medium-size businesses to design, deploy, optimize, manage, and debug computer networks that support teleworkers.
24x7 WatchGuard Firebox M670 Firewall Security Certification
24x7x365 WatchGuard Firebox T-Series Firewall Technology Consulting
Progent provides consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Windows Server 2019 Encrypted Networks Consultant
Consultants Windows Server 2019 Cluster Operating System Rolling Upgrade
Progent's certified Windows Server 2019 experts can assist your organization to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.
Microsoft Online Help Data Protection Manager 2016 SOFS
Data Protection Manager 2016 and Windows Server 2016 Technical Support Services
System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy recovery functions for Microsoft environment. Data Protection Manager 2016 delivers application-aware protection for critical workloads like Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux VMs, supports VMs running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, implement, manage, and repair an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to migrate from a previous release of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide as-needed expertise to help you through challenging issues or deliver end-to-end project management services to make sure you finish your Data Protection Manager 2016 deployment on time and on budget.
Upgrade Consulting Windows Server 2000
Windows Server 2000 Upgrade Consultants
Progent's Microsoft-certified Windows 2000 Server experts offer network support and IT consulting services for the entire line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, optimization, and support offerings include system planning, deployment, documentation, local and off-site technical support, Help Desk outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.
Non-stop Clustered Servers Integration Services
Microsoft Exchange Cluster Outsourcing
Progent offers Windows 2003 Cluster Server support to help your organization deploy fault-tolerant clustered servers that can deliver 24x7 operation. Windows cluster servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Exchange Server Cluster. By showing you how too build high availability clustered server solutions around Windows Server Cluster 2003, Progent's Certified Windows engineers make sure that your non-stop server clusters are configured to maximize the competitive value of your information system.
Network Consulting Windows 2003 Cluster
SQL Server Cluster Onsite Technical Support
Progent offers Windows 2003 Cluster Server consulting to help your organization deploy non-stop server clusters designed to provide 24x7 uptime. Clustered Windows servers for fault-tolerant systems include Windows Cluster Server, SQL Cluster, and Microsoft Exchange Cluster. By helping you design non-stop clustered server environments powered by Windows Clustered Server 2003, Progent's Premier Windows professionals make sure that your high availability server clusters are configured to maximize the competitive value of your information network.
Urgent Hornetsecurity Altaro M365 Mailbox Backup Computer Consultant
Onsite Technical Support Hornetsecurity Altaro M365 OneDrive Backup
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
Emergency wireless IP phone integration Configuration
wireless IP phones and CUCM Integration Support
Cisco's wireless IP phones are industrial-grade wireless devices designed for workers who are mobile within campus, hospitality, retail or other venues where IT management requires user endpoints that provide more administrative control, security and ruggedness than is achievable with the BYOD mode of workplace communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize numerous key pieces of your wireless infrastructure such as wireless access points, routers and switches, wireless LAN controllers, and call management tools. Progent's Cisco-certified experts can provide online and on-premises assistance to help your organization create and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Open Now Microsoft SQL Server Remote Support
24/7 SQL 2008 Reporting Services Development Company
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast creation of cutting-edge high-end programs that can give your company a critical competitive advantage. SQL Server features core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.
Call Desk for Remote Workforce Support and Integration
24/7 Remote Workforce Onsite Technical Support
Progent has 20 years of experience assisting small and medium-size businesses to design, implement, optimize, administer, and troubleshoot IT networks that incorporate at-home workers.
Online Troubleshooting Windows Server 2022 Clusters Sets
Windows Server 2022 Cybersecurity Network Consulting
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
Program Outsourced Programming
Microsoft and Cisco Certified Expert Developer Firms Business Software
If you need help writing, improving, or repairing business aplications for Windows, any version of Linux, or for the Web, Progent's expert team of program developers, relational database architects, and project managers can help make sure you get the project done on schedule and within budget. Progent's experienced software developers offer cost-effective and efficient remote help for projects as small as writing VBA macros for Excel or as large as rolling out mission-critical RDBMS applications built on Microsoft SQL Server or MySQL.
At Home Employees Security Support and Help
At Home Employees Security Support and Help
Progent can assist small and medium-size companies to configure network security defense systems and deliver mitigation services needed to support telecommuters.
SQL Server Support and Integration
SQL Server Information Technology Consulting
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast creation of cutting-edge high-end programs that can provide your company a significant competitive edge. SQL Server features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
Microsoft Exchange Upgrade Support Outsourcing
Exchange 2003 Support and Setup
Progent's Microsoft-certified professionals provide technical help and network consulting expertise for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's migration, configuration, administration, and troubleshooting expertise for Exchange Server include planning, installation, project management, onsite and remote technical support, Help Desk outsourcing, expert security consulting, and comprehensive IT outsourcing.
Microsoft Proxy Server Technical Support
Microsoft Firewall IT Consultants
Progent's Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your IT system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your IT protection through expert planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.
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