Enlarging your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Santiago company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you past occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Santiago, Región Metropolitan businesses to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, organization-wide transition to a teleworker business model, which could be the result of a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and tracking software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit their current trouble tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows your business to augment your existing Help Desk staff by splitting responsibilities for Call Center services transparently between your regular support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class IT support to your telecommuters, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Santiago, Región Metropolitan company, phone 1-800-993-9400 or visit Contact Progent.