Enlarging your telecommuter workforce can have a significant effect on network architecture, security, and corporate culture. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Santiago organization to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Santiago, Región Metropolitan organizations to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, organization-wide transition to a from-home workforce, which might be motivated by an epidemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support specialists along with enterprise-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current tickets, add information, and append screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your current Help Desk staff by sharing delivery of Support Desk support transparently between your regular IT support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Santiago, Región Metropolitan business, call 1-800-993-9400 or go to Contact Progent.