Enlarging your remote workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Santiago company to select the appropriate technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide services ranging from on demand guidance for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Santiago, Región Metropolitan businesses to succeed with any facet of creating a high-functioning remote work ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
A fast, company-wide switchover to a from-home workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise their current trouble tickets, enter information, and append screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your business to augment your current Support Desk organization by sharing delivery of Help Desk services transparently between your in-house support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the number one professional services automation platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class IT support to your at-home workforce, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Santiago, Región Metropolitan organization, call 1-800-993-9400 or go to Contact Progent.