Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Santiago organization to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed expertise for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can help Santiago, Región Metropolitan companies to succeed with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise the status of their current tickets, enter information, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to augment your existing Call Center staff by splitting delivery of Help Desk services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Santiago, Región Metropolitan organization, phone 1-800-993-9400 or refer to Contact Progent.