Expanding your remote workforce may have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Santiago company to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide services that go from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Santiago, Región Metropolitan businesses to with any aspect of building a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide switchover to a telecommuter business model, which might be driven by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, add information, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to augment your current Help Desk Call Center organization by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can help your company to provide world-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Santiago, Región Metropolitan organization, call 1-800-993-9400 or go to Contact Progent.