Expanding your remote workforce may have a significant effect on network architecture, security, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Santiago organization to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Santiago, Región Metropolitan organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide changeover to a teleworker business model, which could be motivated by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active tickets, add details, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Help Desk team by splitting responsibilities for Help Desk support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Santiago, Región Metropolitan company, call 1-800-993-9400 or refer to Contact Progent.