Santiago Remote Workers Connectivity Support
Help Desk Augmentation and Outsourcing Consulting Services
Enlarging your remote workforce can have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Santiago organization to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide services that go from as-needed expertise for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can help Santiago, Región Metropolitan companies to succeed with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise the status of their current tickets, enter information, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to augment your existing Call Center staff by splitting delivery of Help Desk services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Santiago, Región Metropolitan organization, phone
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Microsoft Exchange Server 2016 Migration Planning Specialists
Microsoft Exchange 2016 Upgrade Planning Professional
Progent can assist you in all phases of your migration to Exchange 2016 such as planning high availability (HA) system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Windows Server 2019 Storage Spaces Direct IT Consultants
Windows Server 2019 Windows Admin Center Consulting Services
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Freelance EDI Consultants Career
Job Opportunity Contract Microsoft Consulting
Our Experts Team offers consulting in key fields that include Macintosh networking and programs; Support for Linux-powered, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and vertical program support; Chief Information Officer, management information analyst, and project management outsourcing; Special applications design and integration; Web site, eCommerce, Electronic Data Interchange, and customer portal design and deployment; SQL support and efficiency help; Management information consulting; and Telecom architecture support.
Teleworker Services On-site Technical Support
Call Desk for at Home Workforce Consultant Services
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Urgent Supplemental Support Desk Remote Consulting
Shared Helpdesk Outsourcing
Progent's Network Contact Center Outsourcing Support Services for PC desktop support are designed specifically for small organizations who require immediate availability of a Help Desk Call Center with professional phone support and full escalation options but who have to work within a modest network support budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Help Desk Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Emergency Outlook Web App and Mac Configuration
Macintosh and Exchange Online Help
Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with teammates who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and send messages, search the GAL, import addresses, synchronize calendars, and alert people to conferences with your Exchange account. Progent will verify that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage training.
Migration Consultants Windows Server 2000
Online Support Services Windows 2000
Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the functionality of your existing Windows 2K Servers and can simplify system management, provide tech support and repair, and enhance security. Progent can also help you design, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing pilot programs to eliminate the obstacles associated with migrating to Windows Server 2003 by uncovering possible hardware and software compatibility problems.
Open Now UNIX, Windows Consultant
IT Consulting Windows and Solaris
Progent can assist you to design and implement an efficient transition from a UNIX-powered IT system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application specialists can help you guard your information and reduce productivity discontinuity by designing an efficient migration strategy that preserves your existing assets in UNIX application and infrastructure. UNIX-to-Windows migration support expertise available from Progent include evaluation of current infrastructure, transition strategy and validation, Microsoft Exchange migration services, information and application software porting, and server and media transition and consolidation.
After Hours ProSight Remote Network Infrastructure Monitoring IT Consulting
Network Performance Troubleshooting Integration
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues.
Immediate MCSE Expert Certified Support Services Windows 2003
Windows Server 2003 Consultant Services
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft technology, assures you success in identifying the version and set up of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with planning, deploying, managing and troubleshooting sophisticated IT solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Windows NT.
24-7 Specialists Monitoring and Reporting
Microsoft System Center Operations Manager Support and Help
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and repairing SCOM solutions and offer organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite technical support to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Wireless LAN Site Survey Support Outsourcing
Wireless Site Survey IT Services
Progent's wireless site survey services help you to plan, implement and troubleshoot a Wi-Fi LAN customized for your facilities, offering you a WLAN that delivers the coverage, speed, capacity, Quality of Service, data protection, and roaming ability your company needs. Wireless site survey services from Progent include online predictive analysis for designing a Wi-Fi network and on-premises site survey services for confirming, tuning, and troubleshooting an operational wireless LAN.
Herakles Colocation Center Test Lab Professional
network piloting Lab Specialist
The Progent Test and Training Lab at the QTS Colocation Center is available for testing line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent clients who lack sufficient internal resources to assemble proper pilot environments, the lab reduces capital costs and technical risk and helps keep vital network initiatives on schedule.
Remote Technical Support Shared Helpdesk
Virtual Support Desk IT Consultant
Progent's Computer Help Desk Outsourcing Services for PC desktop support are designed especially for small organizations who require immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who must operate within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
Emergency Backup and Recovery Software Consultancy
24 Hour HP Data Protector Services
Progent offers economical online support from consultants skilled in a broad range of utilities and services that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as laptops and smartphones. Progent can provide help for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent can help your company to install, enhance, or maintain backup/restore solutions for a variety of environments such as on-premises, edge to datacenter, cloud-based, or hybrid.
Fault Tolerant Data Centers Network Consultant
After Hours High Availability Data Center Computer Engineer
Progent's Data Center professionals can help you identify high availability data centers that meet the particular requirements of your company. High availability off-site data centers are especially attractive to small businesses due to of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Trying to design an in-house data center with even a basic level of fault tolerance is financially prohibitive for most small businesses. Progent is ready to show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete array of engineering and maintenance services.
Mac Office Word Class
Mac Application Learn
Progent can provide one-on-one training customized for individuals who want to broaden their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online training for macOS and Mac OS X application software.
Support Outsourcing SCDPM 2012 and Exchange
SCDPM 2012 and Exchange DAGs Consultant
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help organizations of any size to design, implement, manage, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving especially stubborn problems, or full project management services. Progent can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
Apple Final Cut Pro Learning
Education Digidesign Pro Tools
Progent's Apple Mac consultants can promote the creative aspect of Macintosh environments by providing consulting services and education in imaging, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Cisco Catalyst Wi-Fi 6 AP Management Online Support
Cisco DNA Center Online Support
Progent's Cisco-certified Catalyst 802.11ax Access Point experts offer affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.
Professional Unified CM and Exchange
Unified CM SRST backup Integration Support
Cisco Cisco Unified Communications Manager (Unified CM), formerly named CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with unified messaging apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer effective and affordable online and onsite support to help organizations of all sizes to build and maintain Unified CM ecosystems by providing Unified Communications Manager integration and technical support services that add optimum productivity. Progent's consultants can help with any facet of Unified CM setup and troubleshooting in areas such as integrating Cisco VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying Cisco ISR routers with CUBE support, designing UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.
Cybersecurity Firms SonicWall TZ600 Firewall
SonicWall NSA 4650 Firewall Cybersecurity Contractors
Progent's SonicWall firewall experts can help you deploy, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection solution and design protection into your corporate operations.
Biggest ProSight Email Guard Spam Filtering Consultants
Email Virus Fingerprint Consultant Services
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.
MS Microsoft Virtual Server Professionals
Microsoft Server Virtualization Technology Consulting
Microsoft Virtual Server, hosted on the Microsoft Windows Server platform and powered by technology originally produced by Connectix, delivers the performance necessary to carry out server consolidation, software migration, and server isolation tasks via virtualization technology in an enterprise-ready computing network with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at businesses who want to enhance ROI in software programming and piloting, migration from legacy mission-critical software, and server consolidation. Progent's skilled Virtual Server experts can assist your business to evaluate and integrate Microsoft Virtual Server 2005.
Windows, UNIX, Solaris Remote Technical Support
Windows and UNIX Consulting
If your office computer system combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can assist you to integrate your servers into a cohesive environment that allows all your operating systems to run side by side for easy administration, seamless dataflow, high availability, enhanced performance, and tight security. Progent's UNIX and MS Windows integration assistance offerings include network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network support and troubleshooting, in-person technical support, and Help Desk Call Center services.
Small Business Server Support Small Business
Small Office Consulting Company
Progent provide organizations of all sizes world-class network online or onsite consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.
Microsoft Software Update Services Support Outsourcing
Online Technical Support Microsoft Software Update Services
Microsoft Windows Server Update Services enables network administrators to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support staff can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
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