Enlarging your remote workforce can have a major impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Santiago company to select the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Santiago, Región Metropolitan businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
An emergency, organization-wide changeover to a from-home business model, which could be driven by a pandemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their current trouble tickets, add details, and upload screen captures or relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Support Desk team by sharing responsibilities for Call Center support services transparently between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution utilizing the leading professional services automation tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Santiago, Región Metropolitan business, phone 1-800-993-9400 or visit Contact Progent.