Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Yonkers company to pick the appropriate tools and follow best practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Yonkers, New York businesses to succeed with any facet of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, organization-wide transition to a teleworker business model, which could be driven by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their active trouble tickets, add information, and upload screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service allows you to expand your current Help Desk Call Center staff by splitting delivery of Help Desk services transparently between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the leading PSA platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class desktop support to your telecommuters, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Yonkers, New York organization, phone 1-800-993-9400 or refer to Contact Progent.