Expanding your at-home workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Yonkers organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from as-needed expertise for helping you over occasional IT bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Yonkers, New York companies to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide changeover to a teleworker workforce, which might be driven by an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their current tickets, add information, and append screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your company to augment your existing Call Center organization by splitting responsibilities for Support Desk services seamlessly between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support model based on the number one professional services automation tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class IT support to your from-home workers, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Yonkers, New York organization, phone 1-800-993-9400 or refer to Contact Progent.