Expanding your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Yonkers organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Yonkers, New York companies to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
An emergency, organization-wide changeover to a teleworker business model, which could be activated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update the status of their active tickets, add details, and append screen captures and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows your company to expand your existing Call Desk organization by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Yonkers, New York business, phone 1-800-993-9400 or refer to Contact Progent.