Expanding your remote workforce may have a significant effect on network infrastructure, security, and corporate culture. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Yonkers organization to pick the right tools and follow best practices in building and operating a safe virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from on demand expertise for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Yonkers, New York businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote technical support experts along with world-class ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add information, and append screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to expand your current Help Desk team by sharing delivery of Help Desk Call Center services transparently between your in-house support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model utilizing the number one professional services automation tool for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Yonkers, New York company, phone 1-800-993-9400 or visit Contact Progent.