Expanding your at-home workforce may have a major impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Yonkers company to select the right tools and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Yonkers, New York companies to succeed with any facet of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A rapid, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as a component of a business continuity process, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your business to expand your current Call Center team by sharing responsibilities for Help Desk Call Center support transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model based on the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Yonkers, New York organization, phone 1-800-993-9400 or go to Contact Progent.