Expanding your remote workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Yonkers company to select the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can assist Yonkers, New York organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A rapid, organization-wide switchover to a from-home business model, which could be the result of an epidemic or as a component of a business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their current trouble tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service allows your company to expand your existing Help Desk Call Center organization by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can help your business to provide world-class desktop support to your teleworkers, see Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Yonkers, New York business, phone 1-800-993-9400 or visit Contact Progent.