Yonkers Telecommuters Solutions Advisor
Call Desk Solutions Consulting and Support Services
Expanding your at-home workforce may have a major impact on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Yonkers company to select the right tools and follow leading practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can assist Yonkers, New York companies to succeed with any facet of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
A rapid, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as a component of a business continuity process, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Augmentation Service enables your business to expand your current Call Center team by sharing responsibilities for Help Desk Call Center support transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model based on the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, refer to Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Yonkers, New York organization, phone
An index of content::
Setup and Support Ekahau Predictive Wi-Fi Site Design
24/7/365 Ekahau Wi-Fi Network Design Remote Consulting
Progent's Ekahau-certified Wi-Fi site design experts can assist you to design, install, tune, manage and troubleshoot a Wi-Fi network customized for your building. Progent can provide online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF signal problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
Integration Fault Tolerant Network Connection
Fault Tolerant Interoffice Connectivity Technical Consultant
Progent's high availability interoffice connectivity and fault tolerant network infrastructure professionals can help small businesses create zero-downtime Interoffice connectivity through redundant system architectures featuring automatic failover. Progent's CCIE engineers can plan and implement fault tolerant Inter-office connections supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide affordable non-stop interoffice connectivity.
IT Consultant Consulting for Service Firms
Consulting Support for Network Service Firms Computer Consultants
Progent's Reseller Program for IT Service Organizations lets you use Progent's consulting engineers while retaining your own service brand as a transparent arm of your IT services staff.
Amazon AWS migration Programming Companies
Amazon EC2 migration Developer
Progent can provide affordable online consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security.
Configuration SCVMM 2016 Disaster Recovery
SCVMM 2016 Hyper-V Clusters Support
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to provide a unified mechanism for deploying and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from older releases of VMM, develop workflows for building and installing VMs and hosts, design fault-tolerant scale-out clusters, integrate your private cloud resources with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the potential business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer advanced Hyper-V consulting and VMware ESXi support.
Microsoft ISA 2004 Server Specialists
ISA 2004 Standard Edition Server Specialists
Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many offices, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your company in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security needs without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.
Specialist Microsoft Office SharePoint Server 2003
SharePoint IT Consulting
Progent's Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web technology for intelligently coordinating people, groups and data. Microsoft SharePoint provides a common location for your workers or clients to access, manage, distribute and interact with useful information, files, and applications and to communicate with other people. Microsoft SharePoint allows faster and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services join workers, customers, teams and projects with the data they've created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist you to support your current SharePoint solution or migrate to the current release of SharePoint.
Biggest Windows Server 2000 Upgrade Consultants
Consultant Windows 2000
Progent's certified Windows 2000 consulting staff can show you how to optimize the capability of your existing Windows 2000 Servers and can simplify system management, offer technical support and troubleshooting, and enhance security. Progent can also help you create, justify, and implement a strategy to upgrade from Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in designing test programs to eliminate the technical risk associated with migrating to Windows Server 2003 by identifying potential hardware and software compatibility problems.
Polycom OTX Telepresence Specialist
Consultancy Radvision Telepresence
Progent can provide the expertise of a senior specialist with extensive hands-on experience configuring, managing, and enhancing immersive telepresence systems from leading vendors including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal network support group, your Internet Service Provider, and your telepresence technology supplier to assist your organization increase the strategic value of your telepresence solution.
Azure Active Directory Domain Services Remote Consulting
Microsoft Entra Professional
Progent can assist you to design and carry out a smooth move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across onsite and Azure resources.
Dynamics Business Central Consultant
Dynamics 365 Business Central Integration Support
Progent offers remote and onsite deployment, upgrade, programming, BI reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Network Companies Small and Midsize Business
Microsoft Experts Small Office Network Consulting Services Small and Midsize Business
Progent is a leading innovator in economically delivering enterprise-class IT support to small companies. Progent's achievement in handling the IT service requirements of the chronically underserviced small business market is the cumulative outcome of key technical and process breakthroughs that have eliminated a great deal of the conventional costs out of managing network support, injected unprecedented professional skill into the IT service mechanism, and dramatically streamlined the repair cycle.
Remote IT Services for Service Firms Technical Support Services
Expertise for IT Service Firms On-site Support
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology engineers under your own brand as a seamless extension of your IT services staff.
Setup and Support Windows 10 Provisioning
Microsoft Windows 10 Evaluation IT Services
Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project management, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and end users, and post-migration technical help.
Flexential Tampa Internet Data Center Consult
Flexential Colocation Center Technology Professional
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a group of network experts based in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran DRBC planning experts. Progent can also assist you to design and implement a move to the Flexential facility by providing services such as planning system configuration, specifying hardware, system setup and testing, debugging, streamlining online network management, and educating your network support team.
Deploying Phase: Implementation IT Consulting
Troubleshoot Planning Phase: Design and Architecture Proposals
In conducting IT tasks for corporate clients, Progent uses a structured approach driven by specified milestones in order to achieve financial, scheduling and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures derived from the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All facets are recorded to make available a comprehensive summary of IT services delivered and to help in downstream network maintenance.
Ransomware Recovery Technology Professional
Consulting Services Ransomware Protection
Progent's ProSight portfolio of managed services are geared to offer businesses who have small internal IT support teams with affordable help from world-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include flat-rate IT management costs, smart automation of routine administrative tasks, ongoing absorption of the latest technology, graceful migration from older technology to modern solutions, close fit between computer technology with strategic objectives, access to seasoned IT consultants, and freeing up management to focus on business instead of fast-evolving computer technology.
Multi-factor Authentication Support and Setup
Duo Two-factor Authentication (2FA) Online Support
Progent's Duo services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
scom 2016 Exchange Server integration On-site Support
Remote Troubleshooting scom 2016 hybrid cloud monitoring
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum uptime for critical workloads by providing unified, mixed-platform tracking of IT infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's consulting group offers advanced remote and onsite support to help businesses of any size to design, integrate, tune, update and troubleshoot Operations Manager 2016 deployments. Progent can help your company to migrate to SCOM 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or combine multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
24/7/365 Windows 2003 Remote Troubleshooting
Consultant Services Windows Server 2003
Progent's certified Windows 2003 Server consultants offer computer support and IT consulting for the entire family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and support services include network planning, installation, project management, on-site and remote network support and troubleshooting, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Remote Technical Support Jabber Troubleshooting
Remote Troubleshooting Unified Single Number Reach
Progent's Cisco Jabber consultants can provide online or onsite support to assist organizations of all sizes to design, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers advanced expertise for all the technologies that go into creating an end-to-end Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
Immediate Network Support Outsourcing Specialists
Outsourcing Network Help Consultants
Progent is organized deliver in-depth online support for all major technologies common to today's small business information networks and offers an array of strategic, as-needed services such as a part-time CIO to offer senior-level planning and negotiating skills, a Technical Response Center for help desk services, 24x7 server monitoring, spam/virus filtering as an outside-the-firewall service, project management for critical projects like site relocations oroperating system migrations, connectivity experts for designing fast and reliable infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to create, enhance, or repair business applications.
Network Load Balancing Online Support Services
Microsoft Windows 2003 Cluster Server Consulting
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth backgrounds assisting small and mid-size businesses to minimize system downtime by offering affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, data backup and restore solutions, and transparent maintenance. Progent's business continuity experts can assist your company to develop and validate an efficient business continuity strategy that matches your business goals and budget. Progent's disaster recovery engineers can assist you to design, deploy, and support fault-tolerant technologies including non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and multi-location data centers.
Specialists Wi-Fi Network
Wi-Fi IT Consultant
Progent can show you how to plan, configure, manage, and repair a viable Wi-Fi LAN infrastructure, recommend appropriate hardware and software, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a thorough 802.11x system security strategy that is well aligned with the security strategy for your entire corporate network.
Cisco VPN Onsite Technical Support
VPN Integration
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and offer the flexibility to expand with your growing business requirements. Progent's Cisco-Certified network consultants support Cisco's complete line of hardware and software aimed at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco technology to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Open Now Microsoft and Cisco Certified Expert Part-Time CIO Support Outsourcing
Chief Information Officer Technical Consultant
Progent offers the part-time assistance of a veteran Chief Information Officer to offer a broad perspective to help you pick and maintain network solutions appropriate for your present needs and that can serve as a firm foundation for your future growth. Progent's temporary Chief Information Officer consulting services provide financial advantages to companies trying to optimize the benefits from their IT investment but who are unable or hesitant to add another high-level position to their head count. Because Progent is vendor-neutral, with a large staff of consultants certified to support all leading operating systems and networking technologies plus a wide selection and application software, Progent is in an ideal position to provide unbiased recommendations along with advanced technical support for developing IT systems that fit the special needs of your organization.
Integration Services IP PSTN
Top Ranked SIP Trunks Consultants
Progent's Cisco CCIE-certified SIP integration consultants can assist your business to design, integrate, maintain, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks and can provide cost-effective online or onsite support to assist you to move efficiently to an advanced communications ecosystem that offers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync Server for access to a SIP PSTN trunk.
Cisco Security Business Computer Server Companies
Cisco Router Engineers
Progent can assist you to utilize Cisco's infrastructure technology to create a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in vital areas such as resource consolidation, security and compliance, manageability, uptime, and disaster recovery.
Multi-factor Authentication Support and Setup
Strong Passwords Integration
Progent recommends five key cybersecurity practices for companies with a tight budget.
Microsoft System Center Operations Manager Remote Support
Network Engineer Microsoft System Center Operations Manager
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and repairing System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises technical support to help you to fix serious issues detected by Microsoft SCOM 2012.
Network Management outsourcing consultants Help and Support
Technology Professional ProSight IT Management Outsourcing
Progent's ProSight portfolio of managed services are geared to offer businesses who maintain minimal in-house IT support teams with low-cost help from world-class management tools and technical expertise. Benefits of the ProSight line of managed IT services include fixed network maintenance costs, smart automation of common administrative processes, continual adoption of the latest technology, smooth transition from legacy systems to up-to-date solutions, improved alignment of information technology with strategic objectives, guidance from seasoned IT experts, and freeing up management to focus on business issues instead of ever-changing network technology.
SentinelOne Ransomware Protection Consult
SentinelOne Singularity Control Integration Consult
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and expert services to provide cutting-edge endpoint detection and response (EDR).
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