Yonkers Work from Home Employees Connectivity Consulting Experts
Help Desk Augmentation and Outsourcing Consulting Services
Expanding your telecommuter workforce may have a major impact on IT infrastructure, security, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Yonkers organization to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that facilitates collaboration and returns top value. Progent can provide services that go from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can assist Yonkers, New York companies to succeed with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a teleworker workforce, which could be activated by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their current trouble tickets, enter details, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows your company to augment your existing Help Desk Call Center organization by sharing delivery of Help Desk Call Center services seamlessly between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading professional services automation tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver world-class desktop support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Yonkers, New York company, phone
An index of content::
24-Hour Specialists Microsoft LCS Server Instant Messaging
Urgent Live Communications Server 2007 Consultants
MS Communications Server provides Instant Messaging and presence in an extensible, world-class solution featuring advanced security, transparent integration with other Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved operational efficiencies, enhanced individual productivity, and stronger intellectual property security with this simple-to-manage, highly available solution. Effective deployments of Office Communications Server require extensive planning and thought before roll out. Progent's Microsoft-certified professionals can provide the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your whole organization.
Non-stop Data Centers Remote Troubleshooting
24x7 Fault Tolerant Colocation Specialists
Progent's Data Center consultants can show you how to select high availability data centers that match the particular requirements of your business. High availability co-location sites are particularly attractive to small companies because of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to build an in-house data center that offers even a basic level of fault tolerance is too expensive for most small organizations. Progent can show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a full range of consulting and support services.
Lync Server 2013 Persistent Chat Consult
Lync Server 2013 Web Apps Server Consultancy
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Microsoft Lync Server for your environment and can help you to plan and carry out a deployment of Lync Server 2010 that unifies the administration of Instant Messaging and Presence and improves the output of your office staff, telecommuters, and mobile workforce. Progent can also assist your company to carry out an efficient migration to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint Server, and SQL Server, show you how you can use Microsoft Lync Server to enhance the team-computing functions of Microsoft Office applications, and offer webinar training and continuing technical support for Lync and other Microsoft technologies.
Microsoft SUS Consultant Services
Technology Professional WSUS
Microsoft WSUS enables IT managers to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can completely and easily manage the distribution of patches that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up client's computers, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your network environment.
Microsoft Windows 10 Migration Information Technology Consulting
Windows 10 Migration Design Consultants
Progent's Windows consulting experts can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 available from Progent's consultants include Return on Investment estimates, project coordination, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and management, infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and end users, and post-migration Call Center support services.
Award Winning Microsoft Experts Exchange 2000 Upgrade Help
Microsoft Exchange 2000 Remote Support Services
Progent is among the most qualified IT consulting firms for designing email and messaging systems powered by Exchange 2000. Progent specializes in helping small and mid-size companies get all the benefits of Exchange Server 2000 under typical scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 management.
Duo Identity Authentication Outsourcing
Duo MFA and Single Sign-on (SSO) Configuration
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Specialist SentinelOne Active Security Monitoring
SentinelOne Endpoint Detection and Response Consultancy
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response.
Shared Help Desk Ticketing Online Troubleshooting
Specialists Co-managed Help Desk
Progent's Network Helpdesk Outsourcing Support Services for PC desktop support are designed especially for small businesses who require fast access to a Help Desk Service Center with professional telephone support and effective escalation capability but who must operate within a modest network support budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Secure Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Software Recommendation and Integration.
Windows Server 2019 Windows Admin Center On-site Technical Support
Windows Server 2019 Clusters Sets Consulting
Progent's certified Windows Server 2019 experts can assist your company to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant improvements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Check Point ZoneAlarm Computer Security
Check Point 5000 Firewalls Technology Consulting Services
Progent's Check Point Software experts can show you how to choose and configure Check Point Firewall and VPN utilities and hardware powered by Check Point Software's security platform to provide an economical and efficient security solution for your corporate network. Progent can also show you how to configure other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and offer a single stop for on-going network support, maintenance, education, and consulting services.
24-7 Fault Tolerant Mutli-location Network Network Consultants
Top Quality Remote Technical Support Windows 2008 Cluster
Progent's Disaster Recovery/Business Continuity specialists have extensive experience helping small organizations to reduce system downtime by offering affordable remote consulting services for disaster recovery/business continuity planning, high-availability IT infrastructure, backup/restore solutions, and transparent maintenance. Progent's business continuity consultants can help you to plan and validate an efficient business continuity plan that matches your business needs and budget. Progent's disaster recovery engineers can help you to architect, deploy, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and multi-location data centers.
Setup and Support SQL Server 2017 OLTP
Microsoft Experts SQL Server 2017 Enterprise Support and Help
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your current SQL Server environment to any deployment model including onsite, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand architecture assessment or debugging to end-to-end project management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget.
Security Team SonicWall Capture ATP
SonicWall NSA 9450 Firewall Network Consulting
Progent's SonicWall firewall experts can help you deploy, maintain, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete security solution and build security into your business operations.
Microsoft Exchange 2000 Help and Support
Exchange 2000 Upgrade Upgrade Consulting
Progent is among the most expert network support companies for integrating email and messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full benefits of Microsoft Exchange Server 2000 for common situations including upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
64-bit Computing Consulting Services
64-bit Computing Specialist
Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit programs which you want to keep as well as the new 64-bit editions of applications you wish to install.
Integration Co-managed Call Center
Supplemental Helpdesk Information Technology Consulting
Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Office 365 Integration Support Services
Outsourcing Microsoft 365 PowerPoint Integration
Progent can assist you to understand the wealth of subscription plans available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid solutions that seamlessly integrate local and cloud resources.
Windows 2003 Professional
Windows 2003 Support
The experience of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, installing, managing and troubleshooting sophisticated information technology solutions based on Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
wireless IP phone security Help and Support
wireless VoIP phone and Aironet APs Online Support
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, warehouse, retail or other venues where management wants portable phones that provide more control, security and ruggedness than is achievable with the BYOD style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically requires that you configure and optimize many components of your Wi-Fi environment such as wireless access points, switches, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants can provide online and on-premises support to help your organization build and manage a Cisco wireless VoIP phone deployment by providing services that can range from troubleshooting the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
NinjaOne Server Monitoring Consulting
On-site Support ProSight NinjaOne RMM Remote Server Monitoring
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets.
Microsoft Firewall Information Technology Consulting
ISA 2000 Server IT Consultant
Progent's Microsoft certified consultants provide small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your business system from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough inspection of Internet protocols such as HTTP, which enables these products to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT protection through expert planning and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront TMG.
64-bit Processing Services
64-bit Migration Consultant Services
Progent's Microsoft-certified consultants can assist your organization to update your application servers or workstations from 32 to 64 bits. Progent can help you to understand the risks and advantages of migrating to 64-bit computing, plan an efficient upgrade process that reduces operational interruptions, and deliver inexpensive, professional remote support to assist your company to install 64-bit software and applications on your existing hardware.
Palo Alto Networks PA-7000 Series Firewalls Network Security Test
Security Tech Services Palo Alto Networks
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a modern security ecosystem that extends across your on-premises and cloud resources and protects any user anywhere with any endpoint device.
CISSP Certified Security Small Business Small Business IT Outsourcing Firms
Immediate Small Office Solutions Provider
Progent is a pioneer in affordably providing world-class IT help to small businesses. Progent's achievement in addressing the network support needs of the historically underserviced small company sector is the cumulative outcome of major technical and process innovations that have removed much of the conventional expenses out of administering IT service, added unprecedented professional expertise into the IT service mechanism, and dramatically accelerated the repair process.
.NET MAUI Design Firms
.NET Android Designer
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and can create or modernize .NET applications rapidly and at low cost.
ProSight Email Security Engineers
Professional Email Scoring Thresholds
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Professionals Microsoft Dynamics GP ERP
24x7 Dynamics GP Power BI Support Services
Progent can help you plan and implement a smooth migration to Microsoft Dynamics GP so that you retain your information, improve your security, modernize your management reporting, take full advantage of Microsoft Office integration, and reduce business disruption by creating and executing a smart migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business software and eCommerce programs that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.
Exchange 2003 Upgrade Onsite Technical Support
Exchange 2003 Server Upgrade Network Consultant
Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2003 migration plan that avoids productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the experience to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, repair, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are in keeping with your business needs.
Urgent Onsite Technical Support SQL Server 2014 Database Migration
SQL Server 2014 Virtual Machines Integration
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas such as performance, availability, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services such as system design, deployment, administration, troubleshooting, and application development services to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Windows 2022 Help and Support
24x7 Remote Consulting Windows 2022
Progent's certified Windows Server 2022 consultants can assist your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
Online HelpDesk Call Center Help and Support
Help Desk Call Center IT Consultant
The Helpdesk service delivery structure used by Progent's Technical Response Center offers small companies an efficient option to dependence on freelance service individuals by offering extensive expertise shared by numerous support groups, optional round-the-clock access to emergency help, fast escalation to world-class experts for handling the most difficult problems, service consistency and reliability, quick follow-up overseen by veteran IT service administrators, a variety of easy-to-use techniques for initiating service jobs, plus a high level of progress transparency made possible by trouble ticket updates and available through a web portal.
Flexential Tampa Colocation Center Engineers
Technology Professional Flexential Tampa Colocation Center
Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent has a team of network consultants based in the vicinity of Tampa, and Progent can also provide online support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recover preparedness consultants. Progent can also help your business to design and implement a migration to the Flexential facility with services such as designing solution configuration, specifying hardware components, system configuration and testing, debugging, streamling online management, and educating your network support team.
Email Outbound Content Filtering Consultancy
ProSight Email Virus Filtering Engineer
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
Antispam Consulting
Antispam Technical Support Services
E-Mail Guard is a complete service for blocking spam and viruses. E-Mail Guard addresses the protection and management of corporate email by providing constantly improved spam and virus blocking, policy management, content testing, and defense against email-based DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting utilities as well as outbound email testing to let you repair your e-mail environment and define and regulate corporate security policy.
ransomware removal and restore Professionals
ransomware cleanup and restore Consultant Services
Progent's ransomware consultants can help you to assess your ransomware vulnerability, remotely monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
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