Expanding your at-home workforce may have a major impact on network infrastructure, security, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Yonkers organization to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers services that go from on demand guidance for getting you over challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Yonkers, New York businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A sudden, enterprise-wide changeover to a telecommuter business model, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's extensive network of online IT support experts along with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their active tickets, enter information, and append screen captures and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to augment your current Call Center staff by sharing responsibilities for Help Desk support seamlessly between your in-house support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution based on the leading PSA platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can help your company to provide best-in-class technical support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Yonkers, New York business, call 1-800-993-9400 or visit Contact Progent.