Expanding your remote workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Yonkers company to select the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can assist Yonkers, New York organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide switchover to a from-home business model, which could be the result of an epidemic or as a component of a business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their current trouble tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your company to expand your existing Help Desk Call Center organization by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can help your business to provide world-class desktop support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Yonkers, New York business, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's Microsoft-certified experts can deliver a variety of network consulting services to help organizations of any size to install, manage, and support IT systems that include desktops, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can help create test labs to assess Windows 8.1 and plan and implement Windows 8.1 deployment plans following leading practices.

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    Engineer PCLinuxOS Linux

    If your company is developing Linux-based software in an environment that includes Windows-based processors, desktops, and office applications, Progent offers full-service network support outsourcing that frees you to focus on your area of strategic expertise without the continual distraction of managing your company information system. By using automated server monitoring and by delivering remote and in-person assistance as your business needs it, Progent represents an economical way for supporting an IT network that features excellent availability, security, and efficiency. Progent's Linux developer assistance services include full-service information technology outsourcing, virtual infrastructure, remote and in-person support and repair, network monitoring services, and Help Desk Call Center support.

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    Progent's certified consultants can help you to assess Microsoft Windows 7 to verify application and driver compatibility and to determine its performance and stability running with your applications. Progent's consultants can also help you to estimate the potential strategic benefits of adopting Windows 7. If you decide that Windows 7 fits your business, Progent can help your IT organization to plan and execute a smooth migration to Windows 7 from a an older version of Windows.

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  • Support Outsourcing Microsoft Forefront TMG
    Forefront TMG 2010 Configuration

    Forefront TMG 2010 builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally administered web gateway that acts as a one-server platform for a variety of security functions such as an multi-layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, permits customized reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can assist you to design and execute pilot and production deployments; interface Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also help you to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server.

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  • Support Services Microsoft Hyper-V 3.0 Virtual Server Microsoft Professionals Windows Server 2012 R2 Hyper-V
  • Symantec Raptor Security Group Top Information Technology Consulting Symantec VelociRaptor

  • Flex Series Wireless Controller Specialists
    24-7 Flex Series Wireless Controller Integration

    Progent can help you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern wireless controller products. Progent offers expertise for physical and software-only Wi-Fi controllers and can help you to decide which version makes sense for your wireless solution. For Wave 2 Wi-Fi controller appliances, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller support.

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    Progent's Cisco-certified wireless consulting experts can help organizations of any size to plan, deploy, manage and repair Cisco Aironet Wi-Fi AP solutions to achieve the throughput, range, density, expandability, security and manageability needed for seamless connectivity between wireless and wired networks. Progent can provide efficient remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help you design and maintain deployments of indoor and outdoor/industrial Aironet access points.

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    Firepower NGFW Firewalls Computer Consulting

    Cisco's Firepower NGFWs Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized control of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that include branch offices, data centers, and cloud resources.

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  • Top Dynamics GP/Great Plains IT Consultants
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    Progent can show you how to prepare and implement a smooth move to Dynamics GP so that you retain your data, strengthen your security, modernize your management reporting, take full advantage of Microsoft Office support, and minimize productivity disruption by creating and following a sensible migration plan. Progent can also help educate new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

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  • Windows Server 2012R2 Storage Spaces Support and Integration Windows Server 2012R2 Data Deduplication Help and Support
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    Progent's management team includes industry veterans with decades of background providing computer consulting, troubleshooting, and long-term IT planning to businesses ranging from startups to Fortune 500 companies. Great support calls for great personnel, and Progent stands out by having put together a management staff able to provide businesses with the best service value in the industry.

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  • Remote Support Windows Server 2019 Deduplication
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    Progent's certified Windows Server 2019 consultants can assist your company to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.

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  • Solaris with Windows Specialists
    Windows and Solaris Remote Technical Support

    Progent can help you to plan and implement a smooth transition from a UNIX-based IT system to a network based on Microsoft Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application experts can help you guard your data and minimize productivity disruption by designing an efficient transition plan that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include evaluation of current infrastructure, transition strategy and validation, Exchange migration support, data and application software transition, and server and mass storage migration and consolidation.

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