Yonkers Offsite Workforce Configuration Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Yonkers organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Yonkers, New York companies to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Remote Workers
An emergency, organization-wide changeover to a teleworker business model, which could be activated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update the status of their active tickets, add details, and append screen captures and relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows your company to expand your existing Call Desk organization by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Yonkers, New York business, phone
An index of content::
Access to External Support Databases Security Consultants
Company-wide Standards for Best Practices System Consultants
Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert IT skills, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
Award Winning SharePoint 2016 Taxonomy Remote Consulting
Top SharePoint 2016 Power View Integration Services
Progent's Microsoft-certified SharePoint consultants offer affordable online and onsite expertise, software development, and technical support services for businesses of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.
Consultants VMware NSX Disaster Recovery
Immediate VMware NSX and SRM Engineers
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
Wireless LAN Site Survey Support Outsourcing
Biggest Remote Support 802.11x Wi-Fi Site Survey
Progent's wireless site survey services help you to plan, implement and troubleshoot a Wi-Fi LAN customized for your environment, offering you a WLAN that has the coverage, speed, density, security, and roaming capability your company requires.
Remote PC and Smartphone Small Business IT Consultants
Immediate Smartphone Synchronization Tech Consulting
Progent's remote connectivity and smartphone synchronization experts can assist your business to plan and configure connectivity solutions for off-site desktop PCs, notebooks, and smartphones so they integrate tightly with your information network, enabling you to improve the efficiency of your off-site workforce.
Remote Azure and SCDPM integration Engineers
24-7 Programming Company Microsoft Azure Storage
Progent's consultants can help you with any aspect of Azure cloud integration including requirements analysis, readiness assessment, system architecture, pre-production testing, implementation, automated administration, performance optimization, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your clients can securely access to Azure resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to create a hybrid cloud ecosystem that seamlessly combines physical datacenters with Azure-based services.
24x7 Exchange Migration Consult
Best Professional Exchange Server Migration
Progent's Microsoft-certified network experts can help your organization to assess the benefits of Exchange 2010 for your company and can help your IT staff to design and carry out a smooth migration to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide quick ROI by increasing your workers' efficiency, lowering the cost of hardware and service, streamlining administration, and consolidating your key communications platforms.
Expert Microsoft Certified SQL Server Replication Consultant
Microsoft SQL Engineers
SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast creation of a new generation of high-end programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.
Windows 7 Help Desk Support and Help
Microsoft Windows 7 Evaluation Online Consulting
Progent's Microsoft certified engineers offers remote and onsite support services to help you to manage, maintain, and troubleshoot PCs powered by Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, remote access, smartphone and tablet integration, wireless network design, and 24x7 network monitoring.
On-site Support Microsoft Windows Server 2008 Cluster
High-Availability Failover Clustered Servers Computer Consulting
The cluster feature set incorporated into the high-end editions of MS Windows Server 2008 has been dramatically re-engineered to simplify the installation, setup, and maintenance of clusters that offer greater levels of network availability, security, performance, and versatility. New or enhanced features include cluster verification, revamped configuration and deployment, unified cluster management, redesigned cluster architecture for maximum availability, better protection and quorum models, elimination of failure points, more disk and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you assess the business benefits of failover clusters, design and implement an installation, educate your IT staff to manage your cluster environment, provide continuing consulting and technical help services, and produce and validate a workplace recovery procedure.
Catalyst Wi-Fi 6 WAP Integration Services
Catalyst Wi-Fi 6 AP Configuration Online Support
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP consultants offer affordable online and onsite help for Catalyst Wi-Fi 6 wireless access points.
Microsoft Intune Migration Technical Consultant
Intune and Apple iOS IT Services
Progent's Intune consultants can help your organization to understand the business case for utilizing Intune for configuring and managing your web-facing mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to configure policies, plan and deploy test environments to confirm the appropriateness of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.
ProSight Email Virus Filtering Consultants
Services ProSight Email Guard Spam and Virus Filtering Service
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
24/7 Cybersecurity Group Juniper SRX Firewall
Network Security Evaluation Juniper SRX100 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Microsoft Hyper-V Server Consolidation On-site Support
MS Hyper-V Virtual Server Technology Consulting
Progent's network professionals can help you evaluate the potential advantages of Hyper-V-based server virtualization for your company, conduct test installations to verify Hyper-V's compatibility with your line-of-business applications, assess your network architecture for smooth performance with virtual server technology, help you in upgrading to Windows Server 2008 and configuring Windows Hyper-V, train your network management personnel to monitor and administer Hyper-V, provide expert consulting support for enhancing the protection of your virtual machines, design and validate disaster recovery procedures that maximize network uptime, and deliver continuing consulting and technical support including low-cost online repair and turn-key Help Desk services.
Network Load Balance Troubleshooting
Cisco LocalDirector 400 series Technical Support
Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, network backbone routing, and content delivery products such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Progent Management Team Configuration Services
Progent Management Team Consulting Services Company
Progent's management team consists of industry veterans with years of background delivering computer consulting, technical support, and long-term information system planning to businesses ranging in size from small offices to Fortune 500 companies. Great support requires great personnel, and Progent stands out by having assembled a management team that can provide customers with the best service value in the industry.
24/7 ProSight Remote Infrastructure Monitoring Support
ProSight Automatic Network Mapping Computer Engineer
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems.
Exchange 2010 Upgrade Professional
Exchange Server Upgrade Consulting Services
Progent's Microsoft and Cisco-certified consulting experts can help you to assess the value of Microsoft Exchange 2010 for your business and can assist you to design and implement an efficient migration to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast return on investment by improving your productivity, cutting the expense of equipment and service, simplifying management, and consolidating your key communications technologies.
Engineers ransomware removal and data recovery
Consulting Netwalker ransomware recovery
Progent's proven ransomware recovery consultants can assist your business to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Check Point Software Blade Network Security Evaluation
Check Point ZoneAlarm Security Firm
Progent's Check Point firewall consultants can help you design, deploy, and manage firewall solutions built around Check Point NGFW firewalls and Check Point's subscription-based security services. Progent can also assist you maintain older Check Point firewalls or migrate smoothly to Check Point's modern firewalls.
Private Cloud Virtual Datacenter Hosting Specialists
ProSight Virtual Server Private Cloud Hosting Consultancy
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the maximum degree of dependability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting options are built upon proven virtualization techniques that enable small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital investments, infrastructure support, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Technical Support Remote Office
IT Consultants Sales Office
Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that need IT service with the responsiveness associated with with small organizations but which offers effective client interaction, complete documentation, and adherence to enterprise IT protocols. If your enterprise has a sales office situated anywhere in or any area served by Progent's engineers, Progent can offer a broad range of in-person and remote IT consulting services and network design assistance.
MS SQL 2008 Consultant
Network Consulting SQL 2008
Progent's Microsoft-Premier SQL Server consultants offer an array of services to assist small and midsize businesses to plan, install, manage, and troubleshoot MS SQL 2008 solutions in order to get the maximum business advantage from this advanced relational database platform. In addition, Progent can provide assistance with system architecture, company-wide security, and custom software programming to increase the business value of your computer investment.
Windows Server 2012 R2 Hyper-V 3.0 Professional
Hyper-V 3.0 Virtual Server Specialist
Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, agile infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce IT expenses and enhance availability.
SharePoint Server 2019 Help and Support
SharePoint 2019 On Premises Network Consulting
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical online and onsite consulting, application development, and debugging services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a cohesive intranet solution.
MS SQL 2008 Online Technical Support
Microsoft SQL 2008 Online Help
Progent's Microsoft-Premier SQL engineers offer an array of support services to assist small businesses to plan, deploy, manage, and repair MS SQL Server 2008 solutions in order to realize the optimum business advantage from Microsoft's advanced information management platform. Also, Progent can provide consulting expertise for system architecture, enterprise-wide protection, and software development to increase the strategic value of your information network.
Live Online Microsoft Access Training
Online Microsoft Publisher Training Networking Organization
Progent provides live online training for popular desktop applications and environments including Microsoft Office Excel, Word, Access and Visio plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction offers the advantages of conventional in-person instruction, such as immediate interaction between clients and trainers, but eliminates the costs of travel and the challenge of trying to synchronize the schedules of multiple workers. Offered to individuals or groups of all sizes, Progent's virtual training allows the instructor to conduct the class from an online office and the clients can be spread throughout an office or all over the the U.S. Live online training supports proven teaching tools like broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be brief and targeted to specialized subjects or longer in duration and wider in scope.
Office 365 Single Sign On Network Consulting
Hybrid Office 365 Exchange integration Technical Support Services
Microsoft allows you to create transparent hybrid networks that integrate Office 365 and local Exchange deployments. This permits you to have specific mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and within budget.
Great Plains Migration On-site Technical Support
Dynamics GP Great Plains Software Remote Troubleshooting
Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that unifies information and processes across your company, interfaces seamlessly with other applications, and brings together employees, clients and suppliers unrestricted by time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a reliable, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your business benefit from the full power of Dynamics GP 2010.
ISR Routers Help and Support
IOS Software Professional
Cisco offers an extensive array of routers that includes routers designed to provide the security, bandwidth, and reliability required by organizations ranging from small offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on Cisco's IOS operating system, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.
Consulting Services Microsoft Dynamics Business Central
Applications Consulting Microsoft Dynamics 365 Business Central
Microsoft Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory, operations control, project management, purchasing, sales and marketing, supply chain management, and advanced analytics. Progent's Dynamics Business Central/NAV experts can help you to manage your older Dynamics NAV system or upgrade smoothly to a cloud-based, onsite, or hybrid deployment.
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