Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Yonkers company to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Yonkers, New York businesses to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, company-wide transition to a from-home workforce, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their active tickets, add details, and upload screen captures and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Call Center team by sharing responsibilities for Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model based on the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide best-in-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Yonkers, New York company, call 1-800-993-9400 or refer to Contact Progent.