Expanding your remote workforce may have a significant impact on network architecture, security/compliance, and corporate culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Yonkers organization to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can assist Yonkers, New York companies to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Support for Teleworkers
An emergency, organization-wide changeover to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current trouble tickets, enter details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Center organization by sharing delivery of Help Desk Call Center support transparently between your in-house support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your from-home workers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Yonkers, New York business, phone 1-800-993-9400 or visit Contact Progent.