Expanding your remote workforce may have a major effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Yonkers company to pick the right technologies and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can help Yonkers, New York organizations to with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
An emergency, company-wide transition to a from-home workforce, which could be motivated by an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support experts along with world-class trouble ticketing and follow-up software to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or edit their active tickets, add information, and upload screen captures and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your existing Help Desk team by splitting responsibilities for Call Center services seamlessly between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver world-class IT support to your telecommuters, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Yonkers, New York company, call 1-800-993-9400 or refer to Contact Progent.