Expanding your telecommuter workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Yonkers company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Yonkers, New York businesses to succeed with any facet of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Remote Workers
An emergency, company-wide transition to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or revise the status of their current trouble tickets, enter information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your business to expand your existing Help Desk organization by sharing delivery of Help Desk support services transparently between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading professional services automation tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Yonkers, New York organization, call 1-800-993-9400 or go to Contact Progent.

An index of content::

  • 24 Hour Professional Security Inventory Information Risk Evaluation Specialist
  • 24-7 Remote Workforce Infrastructure Support and Help Work at Home Infrastructure Support

  • Server Virtualization Configuration
    Virtualization Consulting

    By using virtual server technology, businesses are able to operate multiple virtual servers on a single physical server. Virtual server technology allows companies to gain all the benefits of server segmentation, but without the costs associated with buying extra server hardware. Virtualization is also the critical technology for private clouds, which offer major benefits including lowering the costs of capital equipment, facilities, and management while enhancing information security, system availability, and disaster recovery. Other key server management options are server monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's professional server management experts can help you with all areas of server consolidation and administration to enable your company to contain expenses and save time.

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  • 24/7/365 Specialist Exchange 2010 Migration Exchange 2010 Upgrade Professional
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  • Security Group Juniper SRX100 Router
    Security Consulting Juniper SRX Series Firewall

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Microsoft Office SharePoint Server 2019 Support and Setup

    Progentís Microsoft-certified consultants can provide businesses of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint Server provides a central location for your employees or customers to access, organize, distribute and manipulate relevant data, files, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, teams and major tasks with the knowledge theyíve developed in a way that makes data easy to locate, download and apply. Progent's certified SharePoint experts can help your organization to support your current SharePoint solution or migrate to the current release of SharePoint.

  • After Hours Outsourcing CentOS Linux, Sun Solaris, UNIX Westchester County New York Ubuntu Linux, Solaris, UNIX Computer Engineer
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  • Consultants Hybrid Configuration Wizard
    Office 365 AD Connect Computer Consultant

    Office 365 Exchange Online lets you utilize cloud-based servers, mailboxes and associated email components to reduce capital costs and management overhead. You can deploy Office 365 Exchange Online to host all your mailboxes, or you can run a hybrid architecture that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to assist your small businesses to evaluate the potential advantages of Exchange Online, plan a network topology that fits your functional requirements and IT budget, carry out a non-disruptive move from your existing Exchange organization to one that includes Exchange Online, train your management team and users, and provide as-needed consulting and technical support.

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    Virtual Server Administration Website Professionals

    Progent's network professionals can assist you to analyze the possible benefits of Hyper-V-powered server virtualization for your business, conduct pilot installations to verify Hyper-V's compatibility with your production software, assess your network and server architecture for optimal operation with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your IT staff to track and manage Hyper-V, provide world-class consulting help for improving the security of your virtual machines, design and validate business continuity procedures that maximize network availability, and deliver ongoing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk services.

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    Cisco's Meraki line of access and aggregation switches are intended for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting to help you to plan and deploy an efficient network solution that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-based management architecture, configure policies to maintain compliance, create and validate a disaster preparedness plan, and resolve issues associated with any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking solution.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through thorough testing and extensive experience with network security architecture. ISSAP consultants possess comprehensive understanding of access management mechanisms and methodologies, telecommunications and network protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can help your company with all aspects of architecture security.

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    prime infrastructure Integration

    Progent can help your business to configure Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller technology.

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    If you are producing UNIX or Linux software in an environment that has Microsoft Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to concentrate on your area of high-value expertise while avoiding the constant distraction of maintaining your business network. Through the use of automated server monitoring and by providing online and in-person assistance when your company needs it, Progent represents an affordable alternative for managing an IT system that features excellent reliability, protection, and efficiency. Progent's UNIX/Linux developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, 24x7 monitoring, and Help Desk services.

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    Colocation sites make it possible for businesses to share enterprise-class facilities for housing network hardware that supports critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your company with all facets of your colocation strategy including selecting and moving to a colocation facility, designing network topology, defining hardware, on-premises and remote maintenance, establishing offsite network administration, and education your support staff.

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    Progent offers access to the cost-effective support of online Internet connectivity consultants to help your organization to assess or enhance your Internet services so your Internet access solution meets your business requirements. Services available from Progent's engineers include evaluation of your existing bandwidth use, vendor and plan analysis and ordering, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Network provisioning can include optimizing current routers and switches and deploying additional ones, implementing firewalls, and upgrading fault-tolerant BGP configurations.

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  • Exchange 2003 Server Upgrade Remote Support Services Integration Support Microsoft Exchange 2003 Upgrade

  • Active Directory Network Support Specialist
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    For enterprises with branch offices in California or any region served by Progent's consultants, Progent's Microsoft-Certified network support experts and authorized Cisco system specialists offer a variety of network support services such as project management, SOX compliance, site relocations, corporate security, network architecture, local or remote emergency support, and troubleshooting for collocation hosting environments. A Progent network consultant can show you how to design a multi-office information system that makes efficient use of collocation facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help major enterprises plan, deploy and support major rollouts of updated releases of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progentís CCIE and Cisco Certified Network Professional consultants can help you deploy Cisco products for connection solutions that combine simple, high-performance, integrated, and remote networking.

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  • Integration Services Xen Hypervisor XenMotion Consulting
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    Progent offers quick access to the skills of seasoned wireless specialists who can help organizations to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your business and assist you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to choose, configure, and position UniFi Wi-Fi APs for optimal coverage and throughput.

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  • SRST Remote Support
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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps like Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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  • Microsoft Exchange 2010 Migration Consult Microsoft Exchange Server Upgrade Professionals
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  • Microsoft Office XP On Site service Microsoft Windows Technology Providers
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  • MCSE Expert Certified Online Support Office 365 authentication
    Technology Consulting Services Office 365 and on-premises Exchange

    Office 365 is Microsoft's growing family of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud-based services are available in an array of subscription plans intended for customers from individuals and households to enterprises. Progent offers quick and affordable online access to specialists with expertise in Microsoft, macOS, iOS, and Android technology. Progent can help you to evaluate the wealth of subscription plans available with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and manage hybrid solutions that seamlessly integrate on-premises and cloud-based products and services.

  • Microsoft SQL Server 2016 IT Service Provider Westchester County New York SQL Server 2014 Network Consultant Westchester County New York
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  • Online Troubleshooting SCDPM 2012 and Windows Server 2012 Consultant Services SCDPM 2012 Deduplication
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  • Open Now IT Consultant Windows Server 2016 Integration 24x7 Windows Server 2016 Load Balancing Technology Consulting
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  • ProSight ASM Endpoint Protection Professional 24 Hour Signature-matching Virus Protection Consultant
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  • Progent Management Team Consulting Team Progent's Management Team Networking Firm
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  • Progent Phone Numbers
    Progent Contact

    For small businesses considering Progent's IT outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail information@progent.com.

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  • Database Application Development Consult
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    Progent's Microsoft-certified relational database consultants offer small and midsize businesses online DBA and programming services for popular database products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and configuration, application design and coding, management support, replication and synchronization strategies, storage management, tuning, data migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.

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    Progent's certified engineers can assist your company to assess Microsoft Windows 7 to verify application and driver compatibility and to check its speed and stability operating in your environment. Progent can also show you how to assess the potential business advantages of moving to Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business strategy, Progent can help you to design and carry out a non-disruptive upgrade to Windows 7 from a your current version of Microsoft Windows.

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    Progent provides consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.

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    Microsoft Windows Active Directory requires significant field experience to integrate optimally across an enterprise. Progentís Microsoft Premier consultants are experts in planning, integrating, and maintaining complex Microsoft Enterprise AD projects. Progentís areas of proven competence with Microsoft Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with legacy beta version configuration objects in production Active Directory environments, and fixing failed installations of AD and Active Directory-integrated applications.

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    Progent's business climate will allow you to become a better consulting professional by improving your technical knowledge and boosting the satisfaction of your clients. Progent makes good on this promise by recruiting the top consulting experts for you to work with, offering an advanced system infrastructure, running custom application utilities to enable the maximum level of service, and by optimizing our operational structures for attracting and maintaining clients.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your business.

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    If your company has a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified security specialists can assist your entire enterprise in a broad range of security areas including security administration procedures, security design and models, connection control products and methodology, software development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISM and ISSAP define the core competencies and international standards of performance that network security managers are expected to possess. These accreditations provide IT management the assurance that consultants who have achieved their CISM or CISSP certification have the experience and theory to deliver effective security support and engineering services.

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    Progent's certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and manage an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, performance and ease-of-use that your business needs.

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    Dynamics GP 2010 financial software is a comprehensive business management and analytics solution that integrates data and processes across your business, communicates easily with other solutions, and brings together employees, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, secure server and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    Progent offers customized remote training for an array of desktop apps and operating systems such as Office and Office 365 Excel, Word, Access and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction provides the advantages of traditional physical classroom seminars, such as immediate interaction between clients and trainers, but eliminates the expenses of travel and the challenge of trying to accommodate the availability of many trainees. Available to single students or classes of any size, Progent's live online instruction permits the teacher to run the class from a remote office while the clients can be spread across a campus or across the the U.S. Live online education supports proven teaching mechanisms such as virtual white boards, electronic hand-raising, and shared applications. Classes can be short and targeted to specific topics or longer in time and broader in coverage.

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  • SQL Server 2012 AlwaysOn Computer Consulting
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    Progent offers the support of Microsoft-certified engineers and experienced software developers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and certified security consultants to assist your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install test systems at your site or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.

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  • Lync Server 2013 Front End Pool Consult
    Computer Engineer Microsoft Lync Server Instant Messaging

    Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to create a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with app sharing, and both IP-based and PSTN calling across a broad assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and system architects can assist you to assess the business benefits of Lync Server 2013, create an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook and PowerPoint.

  • wireless IP phones and Meraki APs Network Consultants Flex 7500 2500 Wireless Controller Integration Services
  • wireless VoIP phones and Meraki APs Remote Consulting Immediate Cisco Experts wireless IP phone security Setup and Support

  • VMware NSX Security Specialists
    Technology Professional VMware NSX Architecture

    VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly recover the complete virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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