Expanding your telecommuter workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Yonkers company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Yonkers, New York businesses to succeed with any facet of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Support for Remote Workers
An emergency, company-wide transition to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or revise the status of their current trouble tickets, enter information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables your business to expand your existing Help Desk organization by sharing delivery of Help Desk support services transparently between your regular support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading professional services automation tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your teleworkers, see Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Yonkers, New York organization, call 1-800-993-9400 or go to Contact Progent.