Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Alpharetta company to select the right technologies and follow leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from as-needed guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Alpharetta, Georgia organizations to with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Support for Telecommuters
A fast, organization-wide changeover to a teleworker workforce, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and tracking software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update the status of their active tickets, enter information, and append screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Call Desk organization by splitting delivery of Help Desk Call Center support transparently between your in-house support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class desktop support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Alpharetta, Georgia company, call 1-800-993-9400 or refer to Contact Progent.