Alpharetta Telecommuters Connectivity Consulting and Support
Help Desk Solutions Consulting and Support Services
Expanding your telecommuter workforce may have a major effect on IT architecture, security/compliance, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Alpharetta organization to select the right tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent offers services ranging from on demand guidance for helping you past occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Alpharetta, Georgia organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Services for Remote Workers
A sudden, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise their current trouble tickets, add details, and upload screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service allows you to expand your current Help Desk Call Center organization by splitting responsibilities for Support Desk support services transparently between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Center Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, refer to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Alpharetta, Georgia organization, call
An index of content::
Two-factor Authentication (2FA) Remote Consulting
Online Technical Support MFA and Single Sign-on (SSO)
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices.
Microsoft Amazon AWS hybrid cloud integration Engineer
Microsoft Azure enterprise hybrid cloud solutions Consultants
Progent offers advanced online consulting support to help organizations connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
SCVMM 2012 and VMware Online Troubleshooting
Expert Microsoft Certified Virtual Machine Manager Support Outsourcing
Progent can help organizations of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from a legacy release of System Center Virtual Machine Manager or from another management system, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem so you get the highest possible return on investment.
Exchange Server 2010 Upgrade Services
Professional Exchange Server 2010 Upgrade
Progent's Microsoft-certified consultants can deliver affordable remote and onsite help to implement your migration to Microsoft Exchange 2010, generate extensive documentation of your upgraded email system, train your IT staff and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and provide ongoing administrative services and engineering support. Progent can also help you upgrade from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Remote Consulting Office for Mac
Microsoft Word for Mac Computer Consulting
Microsoft Mac Office allows Mac users to run the world's most familiar office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered computers so that Macintosh users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which intentionally limit sharing between Mac and Windows systems.
Online Help Cisco Firesight
Emergency Firesight Support and Setup
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include centralized control of advanced cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control IT environments that span local offices, data centers, and cloud resources.
Online Technical Support MSP360 Exchange Mailbox Backup
Network Consultant MSP360 Desktop Backup
Progent's data protection experts can help your company to create, deploy and debug a backup/restore plan based on MSP360 technology. MSP360 offers file or image backup/recovery for VMs and physical computers, works with all popular public clouds, and allows businesses to create a data protection ecosystem with a low RTO and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to protect against data loss resulting from user miscues, system errors, malicious users, and malware attacks such as ransomware.
Cisco VTC Engineer
Award Winning Cisco VTC Consultant
Progent can provide the support of an accredited consultant with expertise deploying technology from the major telepresence providers including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, install, expand, or maintain a telepresence environment that protects your current investment and optimizes the strategic value of your IT network. Progent can also provide the services of network infrastructure consultants able to assist businesses of all sizes to build and troubleshoot a network that delivers the speed, reliability, security, and scalability you need to support your video conferencing/telepresence solution.
Tech Outsourcing Microsoft
Microsoft Office XP Support Consultant
Progent’s IT outsourcing services provide economical network support for small organizations. Whether it involves planning system infrastructure, setting up an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your IT engineering services can contain costs and minimize risks, permitting IT support budgets to grow in a more linear and controlled manner than is feasible by building up a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available network foundation for your vital applications based on Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Largest Installation support Postini
Antivirus Support and Integration
E-Mail Guard is a comprehensive solution for blocking spam and virus attacks. E-Mail Guard addresses the protection and management of company email by providing continually updated spam and virus filtering, policy administration, content filtering, and defense against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and reporting tools plus outbound email testing to let you fix your email environment and specify and enforce corporate security policy.
MySQL DBA Engineer
Professional Oracle database administration
Progent offers affordable online access to an Oracle MySQL RDBMS DBA or application programmer and can help organizations of all sizes to configure and manage MySQL in a robust network infrastructure that offers high levels of performance, expandability, and protection. Progent also has proven skill assisting companies migrate databases from Oracle to MySQL.
Fortinet 30 Series Firewalls Outsourcing
Emergency Fortinet Firewall Sandboxing Outsourcing
Fortinet next-generation firewalls are industry leaders in offering best-in-class performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help you to deploy your Fortinet FortiGate security appliances to protect all your digital assets at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge.
Microsoft and Cisco Certified Expert Remote Support Services New Hampshire
24x7 West Virginia Consultancy Firm
Progent’s National Support Center offers nationwide remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone help and remote direct computer access to troubleshoot and repair network problems quickly and affordably. The scope of technical experience represented by Progent's team of country-wide support professionals makes it possible to escalate even the toughest network issues to competent experts as required.
ransomware data restore Engineer
Professionals Snatch ransomware recovery
Progent's proven ransomware recovery experts can help you to rebuild an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Professional Oracle Database Resource Manage
Oracle DBA Professional
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle software developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also help plan, build, enhance, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication technologies and Oracle Recovery Manager.
IT Outsourcing Example Whitepapers
White Papers IT Outsourcing and Co-sourcing
Progent’s IT outsourcing services provide economical computer support for medium-size companies. Whether it involves designing system infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can smooth out expenses and eliminate risks, allowing network service budgets to grow in a more moderate and manageable fashion than is feasible by assembling a bulky, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust network architecture for your critical Windows-based applications such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.
Virtual Help Desk Troubleshooting
Support Helpdesk Sharing
Progent’s Shared Call Center service makes it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
24 Hour Microsoft Windows 10 ADK Consultancy
Windows 10 Provisioning Information Technology Consulting
Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite assessment and migration support for Windows 10 available from Progent's consultants include ROI analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, automated deployment and administration, infrastructure design, Wi-Fi support, business continuity planning, custom training for network management staff and end users, and ongoing technical help.
24-7 SonicWall Ransomware Protection Compliance Audit
Security Evaluation SonicWall VPN
Progent's certified SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection plan and build security into your business processes.
ProSight DPS ECHO Hybrid Cloud Backup/Recovery Professional
ProSight DPS ECHO Backup and Recovery Services Remote Support Services
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information.
System Center 2016 Configuration Manager Online Help
Computer Consultant SCCM 2016 Asset Inventory
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network assets, protects against company data leakage, performs network health monitoring, allows secure self service, and delivers a single point of control for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist you with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.
Ransomware Cleanup Professionals
24x7 Ransomware Defense Specialists
Progent provides expertise for security testing software such as LANguard from GFI for running a variety of programmed system testing scans to identify possible security gaps. Progent has extensive knowledge of security auditing tools and can show you how to make sense of testing reports and respond appropriately. Progent can help you design protection into your business processes, configure scanning software, define and implement a secure network architecture, and suggest policies to maximize the security of your network. Progent's security engineers are ready to help you set up a firewall, design safe remote connectivity to email and business applications, and install virtual private network. Progent's accredited security consultants can test the protection of web applications and can run extensive security assessments of enterprise-wide security to determine your company's compliance with important industry security standards including HIPAA, NIST, and ISO.
Consultancy WannaCry Ransomware Defense
24-Hour Ransomware Recovery Consultancy
Progent offers expertise for security testing products including Microsoft Baseline Security Analyzer for performing a variety of programmed network testing scans to identify possible security gaps. Progent has broad experience with network auditing tools and can help you to make sense of testing reports and respond effectively. Progent can help you design security into your company operations, configure auditing applications, plan and implement a protected network architecture, and recommend procedures to optimize the security of your IT system. Progent's security engineers are ready to assist you to set up a firewall, implement secure remote connectivity to email and business applications, and integrate virtual private network. Progent's qualified security engineers can also validate the protection of web-based applications and can conduct comprehensive security audits of company-wide security to validate your company's compliance with key international security standards including HIPAA, NIST, and ISO 17799.
Peppercon eRIC Services
Consultant Services HP Lights-Out 100c Remote Management Card
Remote management cards offer IT managers full control of a server without the need for a personal presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, implement, and support a fault-tolerant business network that includes remote management cards and Progent can utilize these remote management cards to provide low-cost remote technical help. Progent has experience with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
Remote Consulting Spotlight and Outlook for Mac
Microsoft Entourage and Exchange Support
Exchange Servers and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and transmit messages, examine the Exchange global address list, copy addresses, synchronize calendars, and alert people to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage education.
Specialist ProSight VM Hosting
Private Cloud Hosting for Virtual Data Centers Engineer
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and expandability and is also easy to move to any data center. ProSight Virtual Hosting and management services are built upon mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and network administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Forensics Services Juniper J4350 Router
Juniper J2350 Router Security Group
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Cisco ASA 5500 Integration
ASA 5505 Firewall Configuration
Progent's CCIE-certified networking experts can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to set up, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Wave 2 Wi-Fi controller Consulting
802.11ax wireless controller IT Consulting
Cisco's Catalyst family of wireless controllers streamline the administration of wireless LANs by unifying the configuration and management of wireless APs, optimizing wireless throughput by limiting the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening security by detecting cyber threats and filtering traffic content according to user type and location. Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller solutions.
On-site Support Windows 2003 Server
Microsoft Windows 2003 Online Help
Progent's Microsoft-certified Windows 2003 Server consultants offer network support and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, configuration, update, and support offerings include network design, deployment, project management, on-site and off-site network support and repair, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Microsoft Azure Backup Reports
Microsoft Azure IPsec configuration Programming Firm
Progent can assist companies of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common mistakes small companies make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and also to manage iPhones and iPads and Android handhelds.
Small Office Professional
Cisco Certified Experts Small Office Network Consulting Companies
Progent provides the help of Microsoft and Cisco-Certified IT support professionals to show customers economical alternatives to help companies maximize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to large enterprises, Progent's network engineers can assist you to improve your information system's e-mail architecture, protection, availability, performance, and network administration.
Telecommuter Cloud Integration On-site Technical Support
At Home Workforce Cloud Integration Technical Support
Progent can assist small and mid-size organizations to provide their at-home workforce with transparent access to cloud applications and services.
Microsoft Remote Support SCCM 2007 Mobile Device Management
SCCM 2007 Hardware Inventory On-site Support
Progent's Microsoft-certified consultants can assist your organization to maintain System Center 2007 Configuration Manager to simplify operations, enhance compliance, and increase worker output by ensuring that operating systems and applications stay up to date, managing licensing, and monitoring resource usage profiles so you can make smart buying choices. When your organization is set to upgrade your SCCM 2007 device management solution, Progent can help you to plan and carry out an efficient migration to SCCM 2012.
Top Quality Adaptive Security Device Manager Online Technical Support
ASA Firewalls Professionals
Progent’s Cisco-Premier network consultants offer experienced PIX Firewall support services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and safe access services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, speed and reliability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative solutions. Progent’s network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
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