Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Alpharetta company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Alpharetta, Georgia companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a teleworker workforce, which could be motivated by an epidemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update the status of their current tickets, enter details, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows your company to expand your existing Call Desk team by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support model based on the number one PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Alpharetta, Georgia company, call 1-800-993-9400 or go to Contact Progent.