Alpharetta At Home Workforce Configuration Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce may have a significant effect on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Alpharetta organization to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services that go from as-needed expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Alpharetta, Georgia companies to with any facet of building a high-functioning remote work environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, data security, backup/restore solutions, and streamlined management.
Help Desk Support for Remote Workers
A sudden, enterprise-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's extensive team of online IT support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their current trouble tickets, add details, and upload screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your current Call Desk organization by splitting responsibilities for Call Center services seamlessly between your regular support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one PSA tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your from-home workers, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Alpharetta, Georgia organization, call
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SCCM 2012 Asset Inventory IT Consulting
Top SCCM 2012 Support and Setup
Progent can assist your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy change management solution or assist you to modify your current SCCM 2012 ecosystem to support your changing business needs. In addition, Progent can assist you to build an infrastructure that fully supports SCCM by providing expertise with associated Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services, and IIS.
VPN Consultant Services
Online Consulting Cisco RADIUS Security
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company integrate and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to administer and provide the flexibility to evolve with your growing business needs. Progent's Cisco-Certified network consultants are familiar with Cisco's complete line of hardware and software aimed at eliminating information theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and accounting from a graphical Web interface.
System Center 2016 Configuration Manager Support and Integration
IT Services SCSM 2016
Microsoft System Center 2016 provides important improvements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
Cisco Security Integration Services
Cisco Security Consulting Company
Progent's CCIE-certified network infrastructure consultants have extensive background helping ISPs to design, deploy, manage, tune, and troubleshoot fault-tolerant, scalable network environments suitable for public networks.
Windows Server 2016 Fault Domains Online Troubleshooting
Top Rated Windows Server 2016 Hybrid Solutions Onsite Technical Support
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Herakles/QTS Test Lab Consulting
Capacity Planning Test Lab Technology Professional
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical network projects on schedule.
Windows 10 Training Network Consultant
Network Consulting Microsoft Windows 10 Migration
Progent's Windows consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent's experts include ROI estimates, project management, compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management, telecommuter access, security and compliance, streamlined provisioning and management, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and end users, and post-migration Call Center support services.
Remote Technical Support SQL Server 2016
Microsoft SQL Server 2014 Integration Services
Progent's Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid creation of enterprise-class business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to offering expertise, support and problem solving services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Firepower Management Center Online Consulting
Cisco AnyConnect Consultant Services
Progent's Cisco-Premier network experts provide experienced PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management solutions. Progent's network experts can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Co-managed Support Desk Support
Remote Shared Call Center Setup and Support
Progent's Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Biggest Microsoft Office Small Office IT Consulting Services
Integration Group Microsoft Windows
Progent's IT outsourcing services provide affordable network support for small companies. Whether it involves planning network architecture, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or building an on-line eCommerce application, outsourcing your IT engineering services can contain costs and eliminate risks, allowing IT service expenses to increase in a more moderate and manageable manner than is feasible by assembling a bulky, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can help you build a protected and robust system architecture for your vital business software powered by Windows.
Microsoft Windows 7 Evaluation Setup and Support
Network Engineer Windows 7 Security
Progent's Microsoft certified engineers can help your company to pilot
Small Business Computer Consulting Firms Remote PC and Smartphone
24-Hour Remote Desktop Integration Specialist
Progent's remote access and wireless synchronization specialists can help you to design and deploy secure access solutions for off-site desktop PCs, notebooks, and smartphones so they work seamlessly with your information network, enabling you to optimize the efficiency of your remote workers.
Hybrid Microsoft 365 and Exchange Engineer
Microsoft 365 migration PowerShell Online Support Services
Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and other email infrastructure to lower hardware costs and management overhead. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to help your small businesses to evaluate the potential advantages of Exchange Online, design a network topology that makes sense for your business needs and budget, implement a non-disruptive move from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and troubleshooting.
Palo Alto Networks User-ID Security Consulting
Palo Alto Networks PA-5200 Series Firewalls Consultant
Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security environment that spans your data center and cloud-based assets and guards any user anywhere with any endpoint device.
Microsoft SQL Server 2017 Consulting Services
IT Services SQL Server 2017 Standard
Progent's certified SQL Server 2017 experts can help your organization to plan and carry out a smooth upgrade from your current SQL Server databases and applications to SQL Server 2017.
Microsoft and Cisco Network Engineer Small Business
Immediate Small Office Computer Consulting Company
Progent is a leading innovator in economically delivering world-class network support to small businesses. Progent's success in handling the network service needs of the historically underserviced small business sector is the cumulative result of major technical and process innovations that have eliminated a great deal of the conventional expenses out of managing IT support, added unmatched professional skill into the IT service mechanism, and dramatically accelerated the solution cycle.
Top Ranked Microsoft Entra with Intune Consult
Microsoft Azure hybrid cloud solutions Specialists
Progent can help you to plan and implement a smooth move from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across on-premises and cloud assets.
Microsoft and Cisco Authorized Expert Amazon Marketplace Web Service programming Developer
24-Hour Amazon MWS development Developer Firm
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.
Microsoft Management Reporter Reports
Power Query Contract Programming
Progent offers remote and onsite expertise to assist your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and implementing a comprehensive BI environment. Progent's management reporting experts can help you to maintain your current reporting environment, help you to upgrade reports and databases from an outdated reporting product to a current one, and deliver custom remote mentoring tailored to your individual needs. Progent's business reporting professionals can provide experience in all popular business intelligence reporting and visualization tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.
24 Hour Small Business Network Consulting Group Windows 8.1 Remote Desktop
Windows 8.1 Storage Spaces Onsite Support
Microsoft Windows 8.1 is designed to run on devices from smartphones and slates to power-user desktops. A wealth of new and improved capabilities, such as touch screen support and signature tile GUI, offer a broad selection of benefits for companies who understand how to exploit them. Progent's Microsoft-certified consultants can help get your business up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum competitive advantage from the product's many new and enhanced technologies.
ProSight NinjaOne Windows Server Management Online Support
NinjaOne Server Monitoring Specialist
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets.
24-Hour NodeZero Cybersecurity Penetration Testing Security Consultancy
Network Consulting NodeZero Certified Cybersecurity Pen Testing
Progent's certified security experts can perform NodeZero-based penetration tests to verify your security monitoring and protection tools and policies are properly set up and effective.
Barracuda Backup Live Backup Online Technical Support
Barracuda Backup Deduplication Network Consultant
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance built by Barracuda or a software-based appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital business data produced on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to assist your business to design, configure, operate and troubleshoot a BDR system built on Barracuda Backup.
Top Microsoft SharePoint Server 2010 Technical Consultant
Microsoft SharePoint Server 2010 Configuration
Progent's Microsoft-certified consultants offer affordable online support and programming services to assist you to design, deploy, manage, and maintain Microsoft SharePoint 2010 installations that can feature web sites that can function as portals, extranets, document management applications, blogs, data marts, business analytics, enterprise-wide search, workflows, and other tools to promote and improve teamwork. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar desktop applications like Excel, Word, Outlook, and Project. Progent can help you to migrate from earlier versions of SharePoint or move a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 environment.
Support and Setup Virus Protection
Electronic Messaging Small Business Specialist
Progent's Microsoft-certified experts have 20 years of experience providing e-mail and integrated telecommunications/email solutions for companies. Progent provides affordable Microsoft Exchange Server support services to strengthen email security and virus protection, achieve fault tolerant email, and implement remote and mobile email access. Progent's Microsoft Exchange consulting and support services can assist you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Juniper Junos CLI Security Firms
Cybersecurity Firm Juniper Junos os
Progent's Juniper-certified network consultants can assist you to plan and implement Juniper Firewall and VPN technology, optimize and support your network infrastructure, and upgrade smoothly from outdated equipment to current releases. Progent's Junos OS engineers can provide expertise with Juniper's premier network control software to help your business to streamline the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that incorporate a mix of Juniper's software platforms.
SentinelOne Endpoint Detection and Response Professional
SentinelOne Endpoint Detection and Response Consultant Services
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and advanced services to provide comprehensive endpoint detection and response.
Cisco Certified Firesight Remote Support
Cisco ASA Configuration Remote Troubleshooting
Progent's Cisco-Certified network consultants provide professional PIX Firewall consulting services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, speed and reliability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible administrative tools. Progent's Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Data Center Computer Consultant
Colocation Remote Support Services
Progent's colocation center support services are intended for businesses with hardware housed at Internet Data Centers or data center colo hosting sites and in need of on-demand in-person service at the co-location facility plus remote support from Microsoft and Cisco Premier Certified professionals. Progent provides a full array of IDC and data center and co-location consulting services including system topology analysis, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and installation of fault tolerant systems, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server clustering configurations.
Nexus NX-OS Technology Consulting Services
Technology Consulting Services Nexus Switch EIGRP
Cisco Nexus series switches are designed to provide the throughput, scale, resilience, cloud readiness, capacity, security and ease of management required to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide online and onsite consulting and troubleshooting services to assist your IT staff to create an efficient switch topology, set up test systems to confirm your switching solution, install and configure Nexus switches, define and implement effective policies, perform security vulnerability tests, set up advanced monitoring and alert systems, consolidate resources through virtualization, analyze and repair switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the powerful high-availability (HA) features incorporated into Cisco's Nexus products. Progent can also assist your business to upgrade non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus switches.
Immediate Microsoft Partner Implementation Consulting Companies
Microsoft Partner Consulting
Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the highest customer satisfaction and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and dedication needed to achieve the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your company better solutions for your IT network.
Security Penetration Testing Security Group
Penetration Testing Security Contractor
Stealth intrusion checking is an important component of any overall network security plan. Progent's security experts can perform extensive penetration checks without the awareness of your company's in-house network support staff. Stealth penetration checking shows whether existing security defense systems such as intrusion detection warnings and event log monitoring are properly set up and consistently monitored. Progent can implement ongoing automatic penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and unsound IT product defaults can be chained together by hackers into the multi-vector attacks common to the latest versions of ransomware.
CISSP-ISSEP Security Technology Professional
CISSP Certified Cybersecurity Manager Professional
Progent's CISSP-certified network security consultants can help businesses of any size with any aspect of IT security. Progent can help create efficient cybersecurity systems that guard a small business against modern threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that support local, remote, and mobile clients accessing IT resources spread across multiple physical sites and public and private clouds.
Top Microsoft Teams PBX integration Consulting
Microsoft Teams certificate management Services
Progent can help your business to design a migration to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
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