Expanding your remote workforce can have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Alpharetta company to select the appropriate tools and follow best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Alpharetta, Georgia businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.
Help Desk Services for At-Home Workers
A rapid, company-wide changeover to a teleworker workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive team of online technical support experts along with world-class trouble ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their current tickets, add information, and append screen captures and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service allows your business to supplement your existing Help Desk Call Center organization by sharing delivery of Call Desk support seamlessly between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the number one professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class IT support to your from-home workers, refer to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Alpharetta, Georgia company, phone 1-800-993-9400 or go to Contact Progent.