Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can assist your Alpharetta organization to select the appropriate tools and adhere to best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum value. Progent offers services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Alpharetta, Georgia businesses to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide transition to a teleworker business model, which might be activated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or revise their active trouble tickets, enter details, and append screen captures or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Call Desk organization by splitting responsibilities for Help Desk Call Center services transparently between your regular IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Alpharetta, Georgia company, call 1-800-993-9400 or visit Contact Progent.