Alpharetta Work at Home Employees Integration Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Alpharetta company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Alpharetta, Georgia companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a teleworker workforce, which could be motivated by an epidemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update the status of their current tickets, enter details, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows your company to expand your existing Call Desk team by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support model based on the number one PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Alpharetta, Georgia company, call
An index of content::
Office 365 Security Implementation Consulting Companies
Integration Firms Excel 2016
Progent's certified Office and Office 365 consultants can assist companies to incorporate Office desktop and Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive productivity solution that offers quick ROI and promotes better business results. Progent can assist you to integrate Microsoft Office or Office 365 apps with one another and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also assist you to resolve compatibility issues with various versions of Microsoft Office and offers customized online instruction to individuals and groups.
Designer Amazon EC2 AMI
Amazon Web Services hybrid cloud solutions Programming Firm
Progent offers cost-effective online support to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to create all-cloud or hybrid cloud ecosystems that seamlessly integrate Amazon AWS resources. Progent offers as-needed consulting to assist you to overcome complex technical issues or Progent can deliver project management outsourcing services to help you move to the Amazon AWS cloud on schedule and on budget.
Les Kent has a 35-year history of successful technology integration, corporate administration, marketing, and operations. He has shown a talent for creating sophisticated information technology solutions during his time as as a system designer, software developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and major corporations.
Microsoft Experts Enterprise hybrid cloud integration Professional
Hybrid cloud integration Engineers
Progent offers expert remote support services to help organizations integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Microsoft Certified Expert Specialist SQL Server 2012 xVelocity
SQL Server 2012 Performance Tuning Computer Engineer
Progent can provide the expertise of Microsoft-certified engineers as well as seasoned database application developers, database administrators, project managers, network infrastructure architects, disaster recovery specialists, and data security professionals to assist you to evaluate the likely benefits of SQL Server 2012 for your organization, install pilot systems at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and define an efficient and safe network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Best Datacenter Monitoring Help and Support
Remote Technology Consulting Microsoft SCOM 2012
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Engineer Sun Solaris Remote
Manager UNIX Online
Progent offers nationwide urgent technical support and consulting services for companies that run Sun Solaris environments or whose IT systems include a combination of Solaris and Microsoft Windows products. Online network consulting offers optimum leverage for your information technology budget by protecting user efficiency and limiting the time charged for network analysis and repair. Advanced remote support tools and experienced technicians and engineers combine to enable Progent to handle the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with over the phone or through a mix of phone help and remote access. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security professionals to help you with the most challenging system problems.
Migration Consultant Exchange 2003 Server
Exchange Server 2003 Onsite Technical Support
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes network disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.
Offsite Workers Endpoint Management Network Engineer
Online Troubleshooting Remote Workforce Endpoint Management
Progent can assist small and mid-size businesses to implement efficient remote endpoint management and monitoring platforms for administering endpoints operated by work-from-home employees.
Windows 2003 Professionals
Windows Server 2003 Professional
Progent's Microsoft-certified Windows Server 2003 engineers can provide network support and expert consulting for the entire line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows 2003 migration, configuration, update, and maintenance offerings include system design, deployment, project management, on-site and remote network support and repair, Call Center outsourcing, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
Top Technology Consulting Services Office SharePoint Server 2007
Online Consulting SharePoint Server 2007
Progent’s Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for intelligently connecting people, groups and data. SharePoint offers a central location for your workers or customers to connect to, organize, distribute and manipulate useful data, files, and software and to interact with other people. SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data they’ve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint consultants can help your organization to manage your current SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Progent Management Network Consult
Progent Management Team Install
Progent's management team includes industry veterans with years of experience delivering computer consulting, troubleshooting, and long-term information system planning to organizations ranging in size from small offices to global enterprises. Great support calls for great people, and Progent stands out by having assembled a management team that can provide businesses with the best service value in the industry.
Consultant Windows Server Essentials
Windows Server Essentials Launchpad Professionals
Windows Server Essentials is an affordable, entry-level platform that allows small businesses to make the move from the traditional physical on-premises datacenter to the contemporary hybrid networking model that includes on-premises and cloud-hosted software and infrastructure. Progent's consultants offer budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to evaluate the possible productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing environment. Progent offers comprehensive project management support to help you plan and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. Progent can also provide continuing consulting help, technical support, and training.
Infor SyteLine CloudSuite Data Migration Professional
Infor SyteLine CloudSuite Document Automation Services
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and service companies to simplify complicated supply chains and improve the efficiency of key processes to bring products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises consulting that spans from as-needed advice to end-to-end solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, debugging, ETL, Amazon AWS integration, training, and DBA services.
Microsoft Lync Server Instant Messaging Network Engineer
Consultancy Lync Server 2013 PSTN Gateway
Progent's Microsoft-certified consultants can assist you to assess the benefits of Lync Server 2010 for your business and can help you to design and carry out a deployment of Lync Server that unifies the management of IM and Presence and improves the productivity of your in-house staff, telecommuters, and mobile workforce. Progent's consultant's can in addition assist your company to perform a smooth migration to Lync Server from Office Communications Server or Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can run Microsoft Lync Server to enhance the team-computing capabilities of Microsoft Office programs, and offer webinar training and ongoing technical support for Lync Server and other Microsoft products.
IT Services Microsoft CRM
24 Hour Microsoft MRP Technology Consulting
Progent's application experts can provide advanced support, software programming, integration help, and webinar training for popular business applications covering vital areas including ERP, financials, management analytics, web commerce application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting services online, Progent can help clients anywhere in the U.S. to avoid the lost productivity and fees associated with travel and on-premises visits without compromising the effectiveness of technical support.
Check Point 6000 Firewalls Network Intrusion Penetration Testing
Check Point NGTP Security Services Security Organization
Progent's Check Point experts can show you how to select and deploy Check Point Firewall utilities and appliances powered by Check Point Software's technology to provide an affordable and effective security defense for your IT network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other vendors and provide a single source for continuing technical support, maintenance, education, and design services.
ProSight Remote Server Monitoring Setup and Support
Online Support ProSight Server and Desktop RMM
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your IT network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity.
24-7 Minnesota Computer Systems Consulting
Cisco and Microsoft Certified Expert Arizona Network Design Consultant
If your organization does not need emergency remote support but expects to require assistance with your network soon, you can conserve time and expenses and guarantee that the right expertise will be available when you require it by contacting a Progent sales specialist and signing up as a client. For more information, phone 800-993-9400 or send email to information@progent.com.
ProSight Server and Endpoint Management Professionals
ProSight Remote Desktop Monitoring Online Support
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your network environment. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your business.
Small Business IT Outsourcing Firms Windows 7 64-bit Upgrade
Windows 7 Security Network Engineer
Progent's certified engineers offers remote and on-premises consulting expertise to assist you to administer, support, and troubleshoot PCs based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, disaster recovery, online connectivity, mobile device integration, Wi-Fi network design, and remote system monitoring.
Consultant Services Essentials for Hyper-V
Citrix Hyper-V Management Professional
Progent's Citrix-certified consultants can help your organization to evaluate the potential business benefits of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management utilities with your Hyper-V network, and show you how to deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, flexibility, and recoverability of your virtual environment while lowering the cost of resources and support and streamlining management tasks.
Case Studies MOM 2000
Operations Manager Example Application
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, after users were impacted by them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to address system issues before they becomes critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers suspect that the problems are there. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class service continuity, safety and productivity.
Microsoft Windows Computer Consulting Companies
Immediate Microsoft Office Network Administration
Progent’s IT outsourcing packages provide affordable network support for small companies. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building a web-based business application, outsourcing your IT technical services can contain expenses and eliminate risks, permitting IT service expenses to increase in a more linear and manageable manner than is possible by building up a large, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system foundation for your vital business software based on Microsoft Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Urgent Microsoft Certified Partner Repair Installation
Microsoft Certified Partner Computer Consultant
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top client satisfaction and are afforded the closest operational relationship with Microsoft. The understanding, skills, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your company better technical solutions for your IT system.
Consultancy Office Excel 2013
Excel Power Map Development Group
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide variety of online support services to assist you to design, program, test, deploy, administer, and debug business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to migrate your legacy Excel solutions to the newest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between various releases of Excel. Progent can provide as-needed help to organizations who need a fast fix to a stubborn problem related to Office Excel and Progent can also provide full project management support for upgrading or developing line-of-business applications based on Excel. Progent's affordable online training for Office Excel can be custom tailored to address the needs of individual users or teams.
Wireless Security Specialist
Wireless Security Consultancy
Progent offers expertise for security analysis packages such as LANguard from GFI for performing a set of programmed system auditing scans to uncover possible security gaps. Progent has broad knowledge of network auditing tools and can help you to make sense of testing reports and react appropriately. Progent can help you build security into your company operations, configure scanning tools, plan and implement a secure network environment, and suggest procedures to optimize the security of your network. Progent's security consultants are able to help you configure a firewall, implement safe remote access to email and data, and install VPN. Progent's qualified security consultants can test the security of web-based software and can conduct comprehensive information security audits of company-wide security to validate your organization's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.
Technology Professional IT documentation management
ProSight IP address management Specialist
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it.
Exchange Server Upgrade Consultancy
24-Hour Exchange Server Upgrade Professionals
Progent can provide expert help for each phase of your Microsoft Exchange 2010 migration including end-to-end project management, site readiness preparation, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, system testing at customer site or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the previous system, and webinar training for client's IT staff and users.
Integration Consultant Online Cisco Certified CCIE
Consulting Service Firm Cisco Security
Progent can assist your organization to utilize Cisco's infrastructure technology to create a solid foundation for your onsite, private cloud, or hybrid-cloud data center and improve operations in key areas including hardware utilization, security and compliance, manageability, availability, and recoverability.
Engineer SQL Server 2017 Cybersecurity
SQL Server 2017 and Power BI Support
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to plan and implement a smooth migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Select Topic: