Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Alpharetta organization to pick the right tools and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Alpharetta, Georgia companies to with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be driven by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or edit their current trouble tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your business to augment your current Call Center staff by sharing responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support model utilizing the number one PSA platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can help your company to provide best-in-class technical support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Alpharetta, Georgia organization, phone 1-800-993-9400 or go to Contact Progent.