Expanding your telecommuter workforce may have a major effect on IT architecture, security/compliance, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Alpharetta organization to select the right tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent offers services ranging from on demand guidance for helping you past occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Alpharetta, Georgia organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise their current trouble tickets, add details, and upload screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows you to expand your current Help Desk Call Center organization by splitting responsibilities for Support Desk support services transparently between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Center Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Alpharetta, Georgia organization, call 1-800-993-9400 or refer to Contact Progent.