Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Alpharetta company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Alpharetta, Georgia companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide transition to a teleworker workforce, which could be motivated by an epidemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update the status of their current tickets, enter details, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to expand your existing Call Desk team by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support model based on the number one PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Alpharetta, Georgia company, call 1-800-993-9400 or go to Contact Progent.



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  • Top Cisco ASA and VMware Computer Consultant Integration Services Firepower Services
  • Top Quality School District Cisco Consultant City Government Exchange Professional

  • Exchange Server Upgrade Consultancy
    24-Hour Exchange Server Upgrade Professionals

    Progent can provide expert help for each phase of your Microsoft Exchange 2010 migration including end-to-end project management, site readiness preparation, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, system testing at customer site or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the previous system, and webinar training for client's IT staff and users.

  • Top Ranked SCOM 2012 Application Monitoring Technology Consulting Services Data center Monitoring IT Services

  • Integration Consultant Online Cisco Certified CCIE
    Consulting Service Firm Cisco Security

    Progent can assist your organization to utilize Cisco's infrastructure technology to create a solid foundation for your onsite, private cloud, or hybrid-cloud data center and improve operations in key areas including hardware utilization, security and compliance, manageability, availability, and recoverability.

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  • Engineer SQL Server 2017 Cybersecurity
    SQL Server 2017 and Power BI Support

    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to plan and implement a smooth migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.

  • WatchGuard Firebox T-Series Firewall Firewall Configure Top Ranked WatchGuard Firebox T35 Firewall Audit
  • Windows 10 Edge Network Consultant Windows 10 Microsoft Deployment Toolkit Services
  • Windows 2003 Server Professional Professionals Windows Server 2003
  • Windows Server 2012 R2 Active Directory Consultants Computer Engineer Windows Server 2012R2 Hyper-V Virtual Switch
  • Remote Workforce Alpharetta Consulting and Support Services - Help Desk Solutions Expertise Alpharetta-Johns Creek
  • Windows Server 2012R2 Server Manager Consultants Specialists Windows Server 2012 R2
  • Windows Server 2016 Failover Clusters Consultant Services Technical Support Windows Server 2016 Storage Spaces Direct
  • Windows Server 2016 Hybrid Configuration Network Consulting Windows Server 2016 Storage Spaces Direct Remote Troubleshooting
  • Windows Server 2016 Information Assurance Integration Services Windows Server 2016 Workgroup clusters Professional
  • Work at Home Employees Alpharetta Consulting Experts - Backup/Restore Technology Consulting Alpharetta-Cumming, GA Alpharetta-Johns Creek Remote Workers Guidance - Alpharetta - Backup/Recovery Technology Assistance
  • macOS Phone-based Engineers Best macOS Technical Support Specialist
  • macOS and Windows integration Support and Integration Specialist Apple macOS and Windows
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