Alpharetta Remote Workers Connectivity Consulting Company
Help Desk Augmentation and Outsourcing Consultants
Expanding your remote workforce may have a significant impact on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Alpharetta organization to select the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can assist Alpharetta, Georgia companies to succeed with any aspect of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a teleworker business model, which might be driven by an epidemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update their current trouble tickets, enter details, and upload screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to expand your existing Help Desk staff by sharing responsibilities for Call Center support services transparently between your in-house support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can help your company to provide world-class desktop support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Alpharetta, Georgia company, phone
An index of content::
DotNET Programming Firm
Integration .NET Android
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to create or enhance .NET apps rapidly and affordably.
Juniper SSL VPN Firewall Network Install
Juniper SA Series SSL VPN Intrusion Detection
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
24 Hour Project Planning Professional
MCSE Expert Certified Project Management Services
For advanced project management assistance, Progent can provide access to senior information technology experts with decades of background in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to help enterprise clients adhere to best practices to make sure development or deployment projects are completed on schedule and on budget.
Online Help Barracuda Backup Deduplication
Barracuda Backup Virtual Appliance Computer Consultants
Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data generated on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting support services to help your business to design, integrate, operate and repair a backup and disaster recovery solution based on Barracuda technology.
Windows Server 2008 DirectAccess On-site Support
Windows Server 2008 R2 IT Services
Windows Server 2008 represents an important step forward in making information networks more secure and available, easier to virtualize and administer, faster, and able to provide an improved environment for web publishing. Progent can assist your business get the most from the improvements built into Windows Server 2008 by providing certified consulting, support, training, staffing, network monitoring, and security engineering expertise.
Skype for Business Persistent Chat Engineers
Consultant Skype for Business Mobility Services
Progent's Microsoft-certified consultants offer remote and onsite consulting services for organizations of any size to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems such as Cisco UC. Progent's certified information security experts can help you design and verify a security strategy for your Skype for Business deployment that meets regulatory requirements.
Programmer ERP, MRP, Accounting System
Excel Integration
Progent's application experts offer advanced consulting, custom development, deployment assistance, and online classes for popular business applications covering vital areas including ERP and MRP, financials, management analytics, web commerce application design, and the MS Office suite of business productivity software. As a Microsoft Partner with years of experience providing advanced consulting and troubleshooting services remotely, Progent can help small businesses anywhere in the U.S. to eliminate the time and expense related to travel and on-site activity without compromising the effectiveness of consulting services.
Security Assessment Consulting
Cybersecurity Vulnerability Assessment Consulting Services
Progent offers several network security packages intended to provide larger corporations an impartial and comprehensive security assessment from a team of premier security consultants. All Progent's security evaluation bundles incorporate a collection of procedures like network scans from inside and from beyond the network security perimeter, expert interpretation of scan results by certified security engineers, creation of a paper documenting the results, plus a live concise executive summary and an extensive live outbrief for in-house IT administrators.
Offsite Employees Data Protection IT Consultant
Remote Employees Data Protection Technology Consulting Services
Progent can assist small and medium-size companies to design, implement, test and manage backup systems to support a remote workforce.
Microsoft Certified Partner Windows 2008 Cluster Server IT Consultants
24-Hour Microsoft Windows 2008 Cluster Server Remote Support Services
The server cluster feature set incorporated into the Datacenter and Enterprise editions of Windows Server 2008 has been dramatically redesigned to streamline the deployment, configuration, and administration of server clusters that offer improved levels of network dependability, protection, performance, and versatility. New or improved capabilities include automated cluster verification, revamped setup and installation, unified cluster administration, new cluster infrastructure for maximum uptime, better security and quorum structure, elimination of failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can help you evaluate the business benefits of Windows clustering, design and execute an installation, train your IT personnel to administer your cluster environment, provide continuing consulting and support services, and produce and test a workplace recovery procedure.
SharePoint 2016 Information Rights Management Support
SharePoint 2016 Federated Search Remote Support Services
Progent's Microsoft-certified consultants can provide affordable online and on-premises consulting expertise, application development, and debugging support for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Online Troubleshooting Exchange 2016 Mailbox migration
Microsoft Exchange 2016 Migration Planning Professionals
Progent can assist you in all facets of your migration to Exchange 2016 including designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Microsoft 365 and Apple iOS Network Engineer
Microsoft 365 and iOS Computer Engineer
Microsoft allows you to create transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have some Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange solution is completed on schedule and on budget.
Service Desk Sharing Professionals
Immediate Help Desk Sharing Online Troubleshooting
Progent provides three essential types of Contact Center support including Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts gives your customers convenient access to a reliable support resource with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Call Center a respected image as a solid contributor to business performance. Progent's target is to resolve and not merely report problems.
SMS Server Upgrade Network Consultants
SMS 2003 Upgrade Configuration
Microsoft Systems Management Server 2003 provides added functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the net administrative expense of managing and deploying software products by making it simpler to install system images, manage mobile devices, and operate management utilities. In addition to advising you about techniques to cut management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT projects involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can minimize cost and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can help you develop efficient procedures and standards to manage PDAs and smart mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that includes standards, procedures and IT products to keep your IT network safe.
Amazon MWS programming Development Firm
Amazon MWS programming Developer Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can expand their market, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.
24 Hour Microsoft ISA Server Online Technical Support
ISA 2004 Technology Consulting Services
Progent's certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security designs for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without limiting your network.
Dynamics GP Customization Consultant Services
Dynamics GP Customization Services
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create specialized mission-critical programs and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can help you create reports that let you track your business more thoroughly, transforming uncooked information into valuable insights into your business.
Microsoft ISA Server Online Support
ISA 2004 Computer Engineer
Progent's Microsoft-certified ISA Server consulting experts have extensive experience developing Microsoft-based security solutions for information systems with many locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small business plan and implement an installation of ISA Server 2004 that supports your IT protection requirements without restricting your productivity.
24x7 application Testing Lab Consultant Services
Top Ranked Consult Bandwidth Throttling Test Lab
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, planning or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack adequate in-house resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep vital network initiatives on schedule.
Skype for Business Front End Pool Pairing Professionals
Skype for Business PSTN Gateway Consultants
Progent's Microsoft-certified consultants can provide online and onsite consulting services for organizations of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; set up HA solutions; interface Skype for Business with your PSTN gateway; and interface with other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you create and verify a security strategy for your Skype for Business deployment that meets government and industry requirements.
Remote Consulting iPhone and Lync integration
Consultant iPhone backup
Progent offers affordable online assistance to help you to design, configure, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for quick jobs to help you through specific technical roadblocks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you create or support a highly available, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote and onsite training to show you how to manage and use your iOS devices in a safe, team-oriented ecosystem that optimizes the business value of your IT system.
Microsoft Excel Programming Companies
Application Programming Consulting
Progent's expert software programmers, relational database architects, and program managers can assist enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran project managers for advanced planning and program co-ordination or Progent can assist clients plug expertise gaps by providing database architects and programmers experienced in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help businesses to incorporate SharePoint with additional data sources like Microsoft SQL and Office Excel to create data-driven intranets and portal sites. Progent also offers experience with multiple web development tools and can assist clients to build, expand, troubleshoot, or port web applications to take advantage of the most current web technology.
Microsoft Windows 11 Snap Groups Specialist
Technical Support Services Windows 11 Management
Progent's Windows 11 consultants offer an array of services for Windows 11 including Microsoft 365 integration, mobile device management, at-home workforce connectivity, security and compliance, automated provisioning, and Help Desk Call Center services.
Best Cybersecurity Group SonicWall NSA 9450 Firewall
SonicWall PRO Intrusion Detection
Progent's SonicWall firewall experts can help you integrate, manage, and update SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your business practices.
Juniper Junos Configuration Security Tech Services
Juniper Junos CLI Cybersecurity Companies
Progent's Juniper Networks-authorized network consultants can help you to design and deploy Juniper Firewall and VPN platforms, enhance and support your infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS engineers can also provide support for Juniper's premier network operating system to help you to simplify the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain environments that incorporate a combination of Juniper's OS platforms.
Open Now Two-factor Authentication (2FA) Online Technical Support
Duo Multi-factor Authentication On-site Technical Support
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Hawaii Integration Company
CCIE Expert Certified Georgia Small Business Computer Consulting Firm
If your company does not require urgent remote help but expects to require technical services with your network soon, you can conserve time and money and ensure that the right IT skill will be available when you want it by contacting a Progent sales agent and signing up as a customer. For more information, call 800-993-9400 or send email to information@progent.com.
Remote Support Microsoft SCOM
Microsoft Expert Application Monitoring Engineer
Remote 24x7 monitoring, proactive alerts, and periodic reports are crucial to preserving the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can get a degree of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as low-cost services created to help your company to identify and resolve a an array of IT network issues before they can disrupt productivity.
VMware Site Recovery Manager Testing Consult
VMware NSX Architecture Professional
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR solution powered by VMware SRM.
24-Hour scom 2016 SQL Server integration Computer Consulting
scom 2016 reporting server Help and Support
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum availability for key workloads by offering centralized, mixed-platform tracking of physical and virtual resources installed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team can provide advanced remote and onsite expertise to assist organizations of all sizes to design, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
Online Help Cisco ASA 5500 Firewall
Cisco GTP/GPRS Integration Support
Progent's Cisco CCIE-certified networking experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Windows Server 2022 Hybrid Solutions Technology Consulting Services
Windows 2022 Hyper-V Network Consultant
Progent's certified Windows Server 2022 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2022 that features high availability and that is based on a self-hosted system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
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