Enlarging your telecommuter workforce can have a significant effect on network architecture, security, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Alpharetta company to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Alpharetta, Georgia companies to succeed with any aspect of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A rapid, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or update their active trouble tickets, enter details, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows you to augment your current Help Desk Call Center organization by sharing responsibilities for Call Desk services transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Alpharetta, Georgia business, call 1-800-993-9400 or visit Contact Progent.