Enlarging your at-home workforce can have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Alpharetta company to select the right tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Alpharetta, Georgia companies to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for Remote Workers
A fast, company-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and tracking technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or update their active trouble tickets, add details, and upload screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your current Help Desk Call Center organization by splitting delivery of Call Desk services transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the leading professional services automation tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your at-home employees, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home environment for your Alpharetta, Georgia organization, phone 1-800-993-9400 or visit Contact Progent.