Expanding your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Alpharetta organization to pick the appropriate technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Alpharetta, Georgia businesses to succeed with any facet of building a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A fast, company-wide switchover to a from-home workforce, which might be activated by an epidemic or as an element of a business continuity plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your company to expand your existing Call Center team by splitting responsibilities for Help Desk Call Center support transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Alpharetta, Georgia organization, call 1-800-993-9400 or refer to Contact Progent.