Alpharetta Offsite Workforce Solutions Consulting
Help Desk Solutions Consulting Experts
Expanding your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Alpharetta organization to pick the appropriate technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Alpharetta, Georgia businesses to succeed with any facet of building a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Services for Remote Workers
A fast, company-wide switchover to a from-home workforce, which might be activated by an epidemic or as an element of a business continuity plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your company to expand your existing Call Center team by splitting responsibilities for Help Desk Call Center support transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your at-home workforce, visit Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Alpharetta, Georgia organization, call
An index of content::
Aten IP9001 Professionals
HP Lights-Out 100c Remote Management Card Consultancy
Remote management cards offer IT managers full control over a server without the requirement for an on-site presence. Using these server management cards, all console screen data plus keyboard and mouse operations are exported to a remote session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, implement, and manage a high-availability company network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical help. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.
Immediate Altaro VM Backup Management Engineer
Largest Altaro VM Backup Inline Deduplication Setup and Support
Altaro VM Backup software offers small organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Top features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and VMware vCenter for handling larger environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs without downtime. Progent is an Altaro partner and can provide a wide array of services to assist you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.
Certified Microsoft Partner Repairing
System Consulting Services Certified Microsoft Partner
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest client endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your company more complete technical solutions for your information system.
24-Hour Microsoft 365 and Android Integration Services
Microsoft 365 Portal Online Troubleshooting
Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have some mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.
Microsoft Hyper-V 3.0 Virtual Server Consulting Services
Hyper-V Consultancy
Progent's network consultants can help you analyze the potential advantages of Hyper-V-powered virtualization for your business, perform pilot implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network architecture for smooth operation with virtualization solutions, assist you in migrating to Windows Server 2008 and setting up Windows Hyper-V, educate your IT personnel to monitor and manage Hyper-V, provide expert consulting help for improving the protection of your virtual machines, establish and test business continuity procedures that maximize system uptime, and provide ongoing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.
Microsoft Exchange 2000 Upgrade Help and Support
Migration Consultants Exchange 2000 Upgrade
Progent is among the most qualified network consulting firms for designing email solutions based on Exchange 2000. Progent specializes in helping small and mid-size companies get the full advantages of Exchange 2000 for typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 management.
Urgent Citrix XenServer Security Technology Consulting Services
ProSight Phishing Protection Consult
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.
Juniper SSG520M Router Security Contractors
Juniper SSG320M Router Cybersecurity Contractors
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Wi-Fi IP phone integration Technical Support Services
Emergency Remote Support Services Aironet 1700 Access Point
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to deploy, manage, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.
VMware Cross vCenter NSX Engineer
Open Now VMware SRM and NSX Disaster Recovery Engineer
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Great Plains Migration Support Outsourcing
Remote Support Dynamics GP/Great Plains
Dynamics GP/Great Plains can help you expand and manage your company better by offering easy access to decision-driving data and a rapid return on investment. Dynamics GP confers important productivity benefits such as its ability to extend the presence of your company, manage your accounting, computerize financial processes, standardize procedures throughout your company, improve inventory control, enhance order accuracy, expand sales and minimize lead-time, and maximize cash flow. Progent can help you configure and manage a robust, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to make sure you reap the full benefits of your Dynamics GP business management system.
Disaster Recovery Support Outsourcing
Fault Tolerant Interoffice Connectivity Consultant Services
Progent’s fault tolerant system experts provide reliability consulting, disaster recovery services, network load balancing, non-stop interoffice access, high-availability Internet connection design, non-stop data center consulting, and other 24x7 networking consulting to help your company design a 24x7 network for strategic applications. Progent has the background to develop affordable, high-availability networks by utilizing the evolving library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a completely mirrored Internet interface and efficient network load balancing.
Consulting Services Windows 8.1
Windows 8.1 Remote Desktop Network Security Consultants
Windows 8.1 is engineered to run on computers from smart phones and slates to engineering workstations. A wealth of new and improved features, including touch screen interface and iconic tile user interface, provide a wide range of benefits for organizations who know how to exploit them. Progent's Windows consultants can assist bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you gain maximum competitive advantage from the operating system's many new and enhanced technologies.
ISR Routers Technology Consulting
Top 4000 Router Support and Help
Cisco has designed an extensive array of routers including routers built to deliver the security, bandwidth, and availability demanded by customers ranging from small offices to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.
VMware Server Virtualization Consultants
Open Now VMware Server Consolidation Consultancy
Progent offers the support of a certified VMware VCDX consultant to help you plan, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent offers advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, fault tolerance, and disaster recovery.
Akron, OH Microsoft Dynamics GP Update Engineers
Microsoft Dynamics GP System Update Consultant Akron, Summit County
Progent has delivered support for Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided integration, customization, education, and debugging services since the platform's debut. Progent offers high-level expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can assist you to design, validate, and carry out an efficient migration from a an outdated release to the latest version of Dynamics GP.
Troubleshooting Microsoft Firewall
Microsoft Certified Support Outsourcing ISA 2004 Enterprise Edition Server
Progent’s Microsoft certified professionals offer small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can secure your IT system from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as HTTP, which enables these products to uncover many threats that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through expert design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can help you to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
24 Hour Consulting School District Cisco
City Government Consulting Services
Progent has a long background providing a broad range of remote IT support and urgent repair services to local governments and schools throughout the U.S. Progent is one of the pioneers in delivering advanced remote IT support and has delivered IT support to organizations in every state. Remote support eliminates travel costs and solves issues more quickly than onsite support.
MSP360 B2 Backup Storage IT Consultant
Remote Consulting MSP360 Desktop Backup
Progent's data protection experts can help your company to create, implement and troubleshoot a backup plan based on MSP360 software. MSP360 enables file/folder or image backup/restore for VMs and physical computers, supports all popular public clouds, and permits you to build a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to protect against data loss resulting from human miscues, computer glitches, malicious users, and external assaults such as ransomware. To find out more, see ProSight DPS 360 Backup solutions.
24-7 Consult UNIX
Professional UNIX
Progent's Solaris platform support services offer small companies and software developers assistance with administering and supporting Solaris environments that run with Microsoft-powered technology. Progent offers your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of expertise provides you with a convenient single source to help you create and manage a protected and robust cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Microsoft Certified Partner Small Office Server Support
Certified Microsoft Partner Network Specialist
Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top client endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business better solutions for your IT network.
Microsoft 365 mail flow Consultant
Exchange Online Archiving Support
Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange infrastructure to lower capital costs and management hassle. You can configure Exchange Online to run all your mailboxes, or you can set up a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote technical support to help your organizations to assess the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and budget, carry out an efficient migration from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and provide as-needed consulting and troubleshooting.
Microsoft Server Consolidation Professional
Virtual Server 2005 Engineers
Microsoft Virtual Server, hosted on the Windows Server operating system and powered by software first developed by Connectix, provides the power necessary to carry out server consolidation, application upgrade, and server isolation projects through virtualization techniques in an enterprise-class IT environment with advanced expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at businesses who want to enhance ROI in software development and piloting, upgrading from legacy mission-critical applications, and server consolidation. Progent's certified Virtual Server consultants can assist your business to evaluate and deploy Microsoft Virtual Server 2005.
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