Enlarging your telecommuter workforce can have a major effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Alpharetta company to select the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent offers support services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent can assist Alpharetta, Georgia businesses to with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which could be driven by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Support Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts combined with world-class ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their active trouble tickets, enter information, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables your company to augment your existing Help Desk team by sharing delivery of Call Desk support services transparently between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support solution utilizing the leading professional services automation tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class technical support to your teleworkers, visit Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Alpharetta, Georgia company, call 1-800-993-9400 or go to Contact Progent.