Enlarging your telecommuter workforce can have a major effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Alpharetta company to select the appropriate tools and follow best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent offers support services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Alpharetta, Georgia businesses to with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which could be driven by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Support Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts combined with world-class ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their active trouble tickets, enter information, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your company to augment your existing Help Desk team by sharing delivery of Call Desk support services transparently between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support solution utilizing the leading professional services automation tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class technical support to your teleworkers, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Alpharetta, Georgia company, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Microsoft LCS Server 2007 Online Help

    Microsoft Communications Server delivers IM and presence as part of an extensible, world-class solution offering enhanced security, seamless integration with other Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can realize cost savings and elevated operational efficiencies, increased individual productivity, and better intellectual property security with this easy-to-manage, highly available IM platform. Effective deployments of Microsoft Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized professionals can deliver the expertise necessary to realize all the advantages of Office Communications Server throughout your entire organization.

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    Windows, UNIX, Solaris IT Consultants

    If your company operates a UNIX, Linux, or Solaris environment or a multi-OS IT environment, Progent's CISA and CISSP-certified consultants can help your whole enterprise in a broad range of security topics such as security management practices, security design and models, access control systems and methodology, applications development security, operations security, hardware security, telecommunications, infrastructure and web security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of performance that information security professionals are required to possess. These certification give IT management the confidence that consultants who have earned their CISA or CISSP qualification have demonstrated the experience and theory to deliver effective security management and consulting services.

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    Progent offers cost-effective remote and on-premises support to assist businesses of any size to migrate any part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and allow the use of Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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    Wireless Security Support and Setup

    Progentís Wireless Consulting Services provide a fast, economical way for businesses of any size to integrate, manage and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent's certified professionals can help you to calculate the advantages of Windows Server 2008 for your business, develop pilot programs and rollout plans, install Windows Server 2008 with your network infrastructure and workload, educate your support staff how to use new administration tools, and provide continuing consulting and troubleshooting via low-cost alternatives including Help Desk Call Center service and online technical support.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • IT Consultant Call Center Sharing Shared Helpdesk Outsourcing
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    Cisco's Meraki MS line of access and distribution switches are intended for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote consulting to assist you to plan and implement a productive network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, set up policies to maintain security, develop and validate a disaster preparedness plan, and troubleshoot issues related to any aspect of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a unified networking solution.

  • Alpharetta At Home Workforce Help Desk Call Center Solutions Consulting and Support Services Alpharetta
  • IT Consulting SMS Server Migration SMS Migration Technology Consulting
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  • Exchange Server 2007 Support and Help
    24x7 Microsoft Exchange 2007 Integration

    Progent's expert consultants can help you define and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity disruption, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your move quickly and economically. Progent's Exchange 2007 help, repair, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging implementations based on Exchange Server 2007.

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    Progent's certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.

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    Progent can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device and application management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can help you to build an infrastructure that fully supports SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).

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    Progent's Microsoft-authorized experts can help you evaluate the economic case for deploying Microsoft SharePoint Server 2007, advise you on the most sensible version of SharePoint Portal Server for your application, offer setup and integration services, help you to set up Microsoft SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and custom application programs to work with SharePoint Portal Server 2007, develop a comprehensive security plan that incorporates portal technology, and provide maintenance and Help Desk support.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your organization to plan and implement a cost-effective upgrade from your existing SQL Server environment to SQL Server 2017.

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  • Exchange 2003 Online Support Services
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    Progent's certified professionals offer technical help and network consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange Server include planning, installation, documentation, onsite and remote troubleshooting, Help Desk outsourcing, certified security evaluation, and comprehensive network management outsourcing.

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    Progent's Microsoft Premier professionals offer world-class support for major implementations of Microsoft Exchange 2007. Progent's consultants can help you plan multi-location Exchange installations or updates and can provide onsite personnel to assist large companies with deployments of Microsoft Exchange in the or any region served by Progent's consultants.

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  • Microsoft ISA Server 2006 On-site Support Expert Microsoft Certified ISA 2006 Firewall Specialist
  • Microsoft LCS Server IM Professional Setup and Support Microsoft LCS Server Instant Messaging
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  • Microsoft SCOM 2012 Migration Consultants Integration Services SCOM 2012 Application Monitoring
  • Microsoft SharePoint Server 2010 Computer Consulting Alpharetta-Fulton County, Georgia Microsoft SharePoint Server 2013 Technical Support Services Alpharetta Georgia
  • Microsoft Solution Provider Microsoft Office Outsourcing Technical Support
  • Microsoft Windows Server 2008 R2 Consultant MCSE Expert Certified Windows Server 2008 Security Technology Consulting Services
  • Microsoft Windows Server 2008 R2 Consulting Services 24 Hour Microsoft Windows Server 2008 R2 Specialist
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  • After Hours Helpdesk for Remote Workers IT Consulting
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    Progent has two decades of experience helping small and medium-size companies to design, implement, optimize, manage, and troubleshoot IT networks that incorporate remote workers.

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  • Network Consultant Microsoft Windows 2003 Consulting Services Microsoft Windows 2003
  • Network Consultants At Home Workers Cloud Integration Offsite Workers Cloud Integration On-site Technical Support

  • Windows Server 2012 Network Engineer
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    The sophistication and integration requirements of Microsoft Windows Servers calls for a network consulting firm with practical expertise and broad knowledge in planning and integrating seamless, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progentís consulting support can help you with planning, installing, managing, and supporting Windows Server systems that maximize the business value of your IT system. Progentís consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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  • Consultant CISA Certified Security Audit
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    The Certified Information Systems Auditor (CISA) credential is a recognized achievement that indicates expertise in IS security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that candidates undergo an extensive test administered by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit consultant trained to help companies in the fields of information systems audit services, IT administration, systems and infrastructure lifecycle, IT service delivery, protection of information resources, and business continuity planning.

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    Progent's Solaris platform support services offer small and mid-size businesses and software developers help with administering and maintaining Sun Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise provides you with an easy one-stop source to show you how to build and manage a protected and reliable cross-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by integrating Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, tune your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security plan, automate network management, help with application development, and build and test a disaster recovery/business continuity plan.

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    Progent offers small and mid-size organizations overflow or comprehensive Help Desk call center support services for a remote workforce.

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    Progent's Apple Mac experts can promote the creative facets of Macintosh environments by providing consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production facility.

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    Remote Employees Endpoint Management Consulting Services

    Progent can help small and mid-size businesses to install unified remote endpoint management and monitoring systems for administering endpoint devices used by an offsite workforce.

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  • SharePoint Server Consulting
    Computer Consulting SPS

    Progentís Microsoft-certified consultants offer small and medium sized businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a common spot for your employees or customers to connect to, organize, distribute and interact with relevant data, files, and software and to interact with other people. It enables quicker and better decisions, more effective sharing across teams and more economical business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge theyíve developed in a manner that makes data convenient to find, retrieve and apply.

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  • Meraki Wireless Access Point Support and Integration
    On-site Support Meraki Wi-Fi AP

    Progent's Meraki Wi-Fi AP consultants offer online and onsite support services to assist organizations of any size to design, deploy, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, ASR routers and firewalls to build a cohesive network infrastructure that provides the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi users regardless of their mobility or device.

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  • ASR 1000 Router Professionals
    ISR Routers Professionals

    Cisco has developed an extensive product line of routers including appliances designed to deliver the protection, bandwidth, and reliability required by customers from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.

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  • 24/7 Network Consultants Data Center Colocation
    Online Help Co-Location

    Colocation data centers allow businesses to share world-class data centers for housing network equipment that supports critical applications. Progent's Microsoft and Cisco premier consultants can help your business with all facets of your colocation program including choosing and moving to a colocation facility, designing network topology, specifying required equipment, on-site and remote maintenance, setting up remote network administration, and training your IT personnel.

  • Work at Home Employees Expertise in Alpharetta - Backup/Recovery Technology Expertise Alpharetta-Cumming Alpharetta-Cumming Remote Workforce Alpharetta Assistance - Data Protection Systems Expertise

  • 24/7 CCIE Expert Certified Firesight Information Technology Consulting
    Cisco Firepower AVC Consulting Services

    Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include unified control of advanced security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's security services to create and centrally manage network environments that span local offices, data centers, and cloud resources.

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  • Work at Home Employees Alpharetta Consulting - Call Desk Solutions Guidance
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  • wireless IP phones and CUCM Configuration wireless VoIP phone and Aironet APs IT Consultants
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