Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Arlington organization to select the right technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Arlington, Texas organizations to succeed with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their active trouble tickets, enter details, and upload screenshots and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Help Desk services seamlessly between your regular IT support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Arlington, Texas business, call 1-800-993-9400 or visit Contact Progent.