Expanding your telecommuter workforce can have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Arlington organization to select the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Arlington, Texas organizations to with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, data security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A fast, organization-wide switchover to a teleworker business model, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update their current trouble tickets, add information, and upload screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows your company to augment your existing Call Center staff by sharing delivery of Help Desk Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to deliver world-class IT support to your from-home workers, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Arlington, Texas company, phone 1-800-993-9400 or visit Contact Progent.