Expanding your remote workforce can have a major impact on network architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Arlington organization to pick the appropriate technologies and follow best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Arlington, Texas companies to with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide switchover to a from-home business model, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and tracking software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update their active trouble tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk Call Center team by sharing delivery of Call Desk services transparently between your in-house support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Arlington, Texas business, phone 1-800-993-9400 or visit Contact Progent.