Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and company culture. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Arlington company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Arlington, Texas organizations to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow businesses to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your business to expand your existing Support Desk staff by sharing delivery of Support Desk support transparently between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide world-class desktop support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Arlington, Texas company, call 1-800-993-9400 or refer to Contact Progent.