Expanding your remote workforce may have a significant impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Arlington company to pick the appropriate technologies and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent can help Arlington, Texas organizations to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A fast, organization-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit their current tickets, add details, and upload screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows you to augment your existing Support Desk team by splitting responsibilities for Call Desk support services transparently between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model utilizing the leading PSA platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class technical support to your telecommuters, see Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Arlington, Texas business, call 1-800-993-9400 or refer to Contact Progent.