Enlarging your telecommuter workforce can have a major effect on IT architecture, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Arlington company to pick the right technologies and follow best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Arlington, Texas organizations to with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their current tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Help Desk Call Center organization by sharing responsibilities for Support Desk services transparently between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class IT support to your telecommuters, refer to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Arlington, Texas organization, call 1-800-993-9400 or visit Contact Progent.