Expanding your remote workforce may have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support a remote workforce. Progent can assist your Arlington organization to pick the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Arlington, Texas organizations to with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide switchover to a teleworker workforce, which might be the result of a pandemic or as part of a disaster recovery process, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support specialists along with enterprise-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their current tickets, add information, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service enables you to augment your existing Call Desk team by sharing responsibilities for Help Desk services seamlessly between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, go to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Arlington, Texas organization, call 1-800-993-9400 or refer to Contact Progent.