Arlington Remote Workforce Configuration Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and company culture. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Arlington company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Arlington, Texas organizations to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow businesses to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows your business to expand your existing Support Desk staff by sharing delivery of Support Desk support transparently between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide world-class desktop support to your teleworkers, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Arlington, Texas company, call
An index of content::
ProSight Virtual Machine Hosting Professional
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting offers proven virtualization technology, a world-class data center, and the technical support services of Progent's Microsoft-certified consulting team to provide small and midsize businesses with a comprehensive IT outsourcing solution that enhances network dependability and protection, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have all of its software platforms and critical business application servers supported within a secure and reliable data center on a high-performance, high-availability virtual machine set up and maintained by Progent's computer service experts.
CISA Certified Security Audit Engineer
Consulting CISA Security Audit
The CISA credential is a recognized achievement that indicates expertise in network security auditing. Accredited by ANSI, the CISA accreditation has candidates pass an extensive test administered by the ISACA professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant trained to help businesses in the fields of IS audit services, information technology enforcement, network assets and infrastructure ROI, IT service delivery, protection of information assets, and disaster recovery planning.
Mac Training
Microsoft Excel for Mac Trainer
Progent can provide one-on-one training designed for people who wish to expand their knowledge of the Apple macOS and OS X platform, Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for macOS and Mac OS X application software.
Integration Barracuda Backup with Amazon AWS
Barracuda Backup and Hyper-V Technical Consultant
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data produced locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to help your business to plan, integrate, operate and troubleshoot a BDR solution based on Barracuda technology.
Intune and Apple iOS Computer Consulting
Microsoft Intune Migration Remote Support
Progent's Microsoft-certified Intune consultants can assist you to assess the strategic case for utilizing Intune for managing your mobile computers including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can assist your company to define security policies, plan and deploy test systems to evaluate the benefits of Intune for your network, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune solution.
Flexential Data Center Tampa Services
Award Winning Flexential Tampa Data Center Consultant Services
Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a group of IT consultants based in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran DRBC preparedness experts. Progent can also assist your business to design and carry out a move to the Flexential data center by providing services such as designing system configuration, specifying hardware components, system setup and testing, troubleshooting, setting up remote management, and training your IT support team.
Colbolt Linux Outsourcing
Ubuntu Linux Engineers
Progent's Linux consulting services offer small businesses and software developers support for managing and supporting Linux computers that run with Microsoft-powered technology. Progent offers your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
24-Hour Security Consultants WatchGuard Firebox M470 Firewall
WatchGuard VPN Cybersecurity Company
Progent provides support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall product that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Computer Consulting Group Microsoft Windows
Network Design Microsoft
Progent's IT outsourcing services provide affordable network consulting for small businesses. Whether it includes designing system infrastructure, setting up an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or creating an on-line business application, outsourcing your IT technical services can contain costs and minimize uncertainties, allowing network support budgets to increase in a more moderate and controlled fashion than is feasible by building up a large, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and robust system architecture for your vital business software powered by Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Expert Microsoft Certified Windows Server 2008 R2 Support and Integration
Microsoft Windows Server 2008 R2 Specialists
Windows Server 2008 R2 offers outstanding levels of performance, protection, availability, expandability, and versatility that improve productivity of local, branch office, and mobile users. Progent's Microsoft-certified experts can deliver cost-effective online consulting, troubleshooting, and education services to assist you to design, execute, and manage Microsoft Windows Server 2008 R2 to add significant business value to your network.
Azure hybrid cloud solutions Consulting Services
Azure Disaster Recovery Consultant
Progent can assist you with any phase of Azure cloud migration including requirements definition, readiness assessment, solution architecture, pre-production testing, deployment, centralized administration, performance tuning, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN tunnels so your users can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to create a hybrid cloud environment that transparently combines physical datacenters with Azure-based resources.
Microsoft Exchange Upgrade Professionals
Exchange 2003 Server Upgrade
Progent's expert support team can help you design and implement an efficient in-place Microsoft Exchange 2003 migration plan that minimizes network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the integration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business needs.
SQL Server 2016 Query Store IT Consulting
SQL Server 2016 Migration Consulting
SQL Server 2016 offers significant enhancements in speed, capacity, security and compliance, high-availability, mobile computing support, plus built-in BI. New features include PolyBase for handling relational and non-relational files in one appliance for data warehousing, R language integration, Row-level Security, Mobile Report Publisher, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to assist businesses of any size to deploy, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and SCOM.
Consulting SentinelOne Malware Forensics Experts
SentinelOne Ransomware Protection Professionals
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
Emergency Lync Server 2013 and Active Directory Consulting Services
Microsoft Lync Server 2013 Consult
Lync 2013, renamed Skype for Business, allows organizations of any size to build a centrally managed and secure communications environment that supports a BYOD computing style with IM, presence, audio/video and web meetings with application sharing and whiteboard, and both IP-based and PSTN calling across a wide assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can help your company to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model appropriate for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your IT staff and users. Progent has in-depth expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.
24/7 Network Consulting SCCM 2016 Cloud Integration
SCCM 2016 Distribution Point Online Troubleshooting
System Center Configuration Manager 2016 automates software provisioning across multiple sites, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, performs health reporting, enables secure end-user self service, and delivers a single control mechanism for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist you with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.
Microsoft Exchange Integration
Specialist Exchange 2013 Configuration
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These improvements favorably impact vital facets of IT like manageability, availability, security, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout strategy, and train your IT team to maintain your Exchange 2013 environment. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.
Sarbane Oxley Compliance Engineers
24/7 System Consulting Enterprise Windows 2003
For large businesses, Progent can leverage internal IT groups by providing extensive background in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can perform as a transparent nearby extension of corporate network management. Progent's enterprise support services include company-wide security, remote branch office support, system architecture, Sarbanes Oxley compliance, project management, and top-level service for multi-site office environments based on Enterprise Windows 2000. Progent can offer on-site consultants and technicians to assist with a campus relocation or branch move, or a network architect to assist with building or using an Internet Data Center or co-location site.
Consultants Colocation
Colo Technology Consulting
Progent's colocation center support services are intended for businesses with hardware housed at IDCs or data center colocation hosting sites and in need of on-demand in-person assistance at the co-location site as well as remote support from Microsoft and Cisco Premier experts. Progent provides a complete range of IDC and data center and colo support services such as system architecture analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, development and deployment of high availability configurations, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating fault tolerant server cluster configurations.
Specialists System Center 2007 Configuration Manager
SCCM 2007 Troubleshooting Support and Help
Progent's Microsoft-certified consultants can help your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance compliance, and increase worker output by making sure that critical applications are always current, tracking product licenses, and reporting resource usage patterns to help you make informed buying choices. Once you are set to update your SCCM 2007 change management solution, Progent can assist you to prepare for and implement a smooth migration to System Center 2012 Configuration Manager.
Microsoft 365 Mac Integration Network Engineer
Microsoft 365 Outlook Integration Help and Support
Progent can help you to understand the many subscription plans available with Microsoft 365, formerly called Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that seamlessly integrate local and cloud products and services.
SMS Server 2003 Upgrade Remote Support
SMS Upgrade Network Consultant
Progent's Microsoft certified experts offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important applications rapidly and reliably to appropriate users, reduce software costs and stay compliant by determining patterns of usage, improve Windows security by increasing your knowledge of vulnerability and by installing critical updates, manage your external workforce through industry standards independent of connection or location, and reduce operational costs by fully utilizing the administrative capabilities incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including program and appliance inventory.
ISA Server Professionals
Microsoft Proxy Server Setup and Support
Progent's Microsoft certified professionals offer small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by external and inside threats. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many attacks that can elude traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can assist you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Award Winning Consultants SCCM 2007 Patch Management
SCCM 2007 Windows Server Deployment Computer Consultant
Progent's Microsoft-certified consultants can help your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance compliance, and increase productivity by ensuring that critical applications stay current, managing product licenses, and reporting resource usage patterns so you can make smart purchasing choices. Once you are ready to update your SCCM 2007 configuration management solution, Progent can assist you to prepare for and implement a smooth migration to SCCM 2012.
Best Cisco RADIUS Security Setup and Support
VPN Support Services
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Cisco's security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your changing business needs. Progent's Cisco-Premier network consultants support Cisco's complete line of products aimed at preventing information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control framework for user certification, permissions, and tracking from a graphical Web interface.
Email Black Lists Consulting Services
ProSight Email Directory Harvest Protection Consulting Services
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.
Hornetsecurity Altaro 365 Total Teams Chat Backup Troubleshooting
Hornetsecurity 365 Total Backup Remote Technical Support
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Microsoft 365 OneDrive Integration Technical Consultant
Microsoft 365 Power BI Integration Computer Consultants
Progent can help you to understand the wealth of subscription options available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to build and maintain hybrid ecosystems that seamlessly combine on-premises and cloud products and services.
Flexential Internet Data Center Consulting
Top Rated Flexential Internet Data Center Professional
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a group of IT consultants based in the Tampa area, and Progent can also provide online support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a migration to the Flexential facility by providing services such as planning solution architecture, specifying hardware components, system setup and testing, debugging, setting up online management, and training your IT staff.
Microsoft Windows 2008 R2 Integration Support
Windows Server 2008 R2 Integration
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2008 for your company, create test programs and migration plans, integrate Windows Server 2008 with your network environment and workload, educate your IT personnel how to use enhanced management utilities, and provide continuing consulting and tech support via budget-friendly alternatives including Helpdesk service and online technical support.
Juniper Junos Network and Security Manager Security Contractor
Security Consultants Juniper Junos J-Web
Progent's Juniper-authorized network consultants can assist your company to design and deploy Juniper Firewall/VPN technology, enhance and support your infrastructure, and migrate smoothly from outdated equipment to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's premier network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain environments that incorporate a mix of Juniper's OS platforms.
Microsoft Expert SQL Server 2012 AlwaysOn Help and Support
24x7 Support and Integration SQL Server 2012 AlwaysOn Availability Groups
Progent offers the support of Microsoft-certified engineers and seasoned database application programmers, DBAs, project management experts, network infrastructure architects, business continuity specialists, and certified data security consultants to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your site or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and configure a cost-effective and secure network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
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