Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Arlington company to pick the right tools and follow leading practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from on demand guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Arlington, Texas organizations to succeed with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, enterprise-wide transition to a teleworker business model, which might be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update their current tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Call Center staff by splitting responsibilities for Help Desk support transparently between your in-house IT support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution based on the number one PSA platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class technical support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Arlington, Texas business, phone 1-800-993-9400 or refer to Contact Progent.