Expanding your telecommuter workforce may have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Arlington organization to select the appropriate technologies and follow best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Arlington, Texas businesses to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide switchover to a from-home workforce, which might be driven by an epidemic or as a component of a business continuity process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's extensive team of online technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update the status of their current trouble tickets, add details, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows you to expand your current Support Desk team by sharing delivery of Help Desk Call Center services transparently between your regular support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class technical support to your teleworkers, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Arlington, Texas organization, call 1-800-993-9400 or refer to Contact Progent.