Enlarging your telecommuter workforce can have a major effect on IT architecture, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Arlington company to pick the right technologies and follow best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Arlington, Texas organizations to with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their current tickets, enter information, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your existing Help Desk Call Center organization by sharing responsibilities for Support Desk services transparently between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class IT support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Arlington, Texas organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent can help companies of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment investments. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the benefits and limitations of various cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the common errors small companies make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.

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    Progent has been providing SharePoint consulting services since the first SharePoint product was released more than a decade ago, and Progent has the scope of technical know-how to assist businesses of all sizes to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide if an in-house, online or hybrid configuration is best suited for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management services or can assist in specific tasks associated with your SharePoint 2013 deployment.

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    For companies that have a combination of Mac and Windows desktops, there are two popular alternatives for using Microsoft Windows-dependent software on macOS or OS X: remote access to an actual Windows PC or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a remote Microsoft Windows-powered PC to use Microsoft Windows programs and share network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac system so that you can run Microsoft Windows programs locally. Progent's Mac technology support experts can help your business to maintain these solutions for using Microsoft Windows programs on your Apple Macs and can in addition assist you to assess and configure third-party products for Windows platform emulation.

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    Progent provides a variety of IT support bundles for small companies. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of Microsoft Operations Manager 2007, a next-generation network and IT management product that tracks the availability, throughput, and security of your network and identifies incipient troubles before they can disrupt your system. With Progent's affordably priced IT service programs, small organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution.

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    Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and easy restore functions for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive backup for key platforms such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to plan, implement, administer, and repair an enterprise-wide backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from a previous release of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver occasional guidance to resolve technical bottlenecks or deliver end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 initiative on schedule and within your budget.

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    Progent's Cisco-certified wireless technology consultants can help you to configure, administer, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.


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