Enlarging your telecommuter workforce can have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Arlington organization to pick the appropriate technologies and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Arlington, Texas companies to with any aspect of creating a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A fast, enterprise-wide switchover to a from-home business model, which might be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, add details, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your business to augment your current Call Desk team by sharing delivery of Help Desk services transparently between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class IT support to your at-home workforce, visit Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Arlington, Texas business, phone 1-800-993-9400 or visit Contact Progent.