Arlington Work from Home Employees Solutions Support and Consulting
Help Desk Augmentation and Outsourcing Consultants
Expanding your remote workforce can have a major impact on network architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Arlington organization to pick the appropriate technologies and follow best practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Arlington, Texas companies to with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide switchover to a from-home business model, which could be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and tracking software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update their active trouble tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk Call Center team by sharing delivery of Call Desk services transparently between your in-house support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Arlington, Texas business, phone
An index of content::
Part-Time CIO On-site Support
CIO Support and Integration
Progent can provide small companies with an IT management expert who can act as a part-time CIO. This part-time CIO can offer strategic direction to help you integrate appropriate technology to improve business operations so they match more closely with your corporate goals. Your company can develop and implement a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer.
24 Hour Developer Amazon Marketplace Web Service
Amazon Marketplace Web Service integration Developer Firms
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their market, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.
Computer Engineer Wireless LAN
Wireless Internet Computer Consulting
Progent's Wireless Consulting Services provide a fast, economical option for businesses of all sizes to configure, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Windows Failover Cluster Information Technology Consulting
Windows Server 2008 Failover Clustering IT Consultants
The cluster technology incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and maintenance of clusters that offer greater levels of network availability, security, performance, and flexibility. New or improved capabilities include cluster Validation, easier configuration and installation, improved cluster management, new cluster infrastructure for increased availability, better protection and quorum structure, minimization of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the advantages of failover clusters, design and execute a deployment, train your network support staff to administer your cluster environment, provide continuing consulting and technical help services, and produce and test a disaster recovery plan.
Microsoft and Cisco Certified Specialist Google Cloud Identity
Consult Google Cloud Compute Engine solutions
Progent can provide cost-effective remote and on-premises support to help companies of any size to move any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable the use of Google's state-of-the-art machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.
Operations Manager Remote Support Services
24/7 Remote Network Monitoring Computer Consultants
Remote 24x7 monitoring, automated alerts, and periodic analytical reporting are crucial to preserving the proper operation of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can afford a degree of network stability that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as economical services designed to assist you to identify and resolve a most network problems before they get big enough to hurt your business.
Teleworker Cybersecurity Setup and Support
At Home Workforce Security Computer Engineer
Progent can help small and medium-size organizations to implement cybersecurity protection systems and provide response expertise to support work-from-home employees.
Hybrid Exchange Online and Exchange on-premises Remote Support
Office 365 Deployment Readiness Technical Consultant
Office 365 is Microsoft's expanding family of productivity apps and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud-based services are available in an array of subscription plans intended for markets from students and households to global enterprises. Progent can provide quick and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to evaluate the many subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid networks that seamlessly integrate on-premises and cloud resources.
Expert Microsoft Certified Skype for Business and Cloud Voicemail Professional
Consultant Services Skype for Business Chat
Progent's consultants offer online and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration systems like Cisco UC. Progent's certified data security experts can assist you create and validate a security environment for your Skype for Business solution that meets government and industry requirements.
Security Consultancies Juniper SSL Router
Juniper SA Series SSL VPN Network Security Auditor
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
24x7 System Center 2016 and Intune Consultants
Microsoft Experts System Center 2016 and Operations Management Suite Remote Support Services
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, enhancing and repairing SCOM environments and offer organizations of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also help you to import and customize SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to remediate serious problems detected by SCOM 2012.
24x7 SCDPM 2012 Protection Groups Online Help
SCDPM 2012 Protection Groups Configuration
Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of all sizes to plan, implement, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from earlier versions of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for resolving particularly stubborn problems, or comprehensive project management support. Progent's consultants can also assist you to design Data Protection Manager into a comprehensive disaster recovery strategy.
Consulting Services Dynamics GP Analysis Cubes for Excel
Dynamics GP Modifier with VBA Installation support
Dynamics GP software offers analytics and reporting features that allow you to monitor all operations, revenues and spending, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that let you analyze your business more thoroughly, converting uncooked data into useful management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to deliver specialized business application development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
UNIX, Windows Engineer
Biggest Remote Support Services Windows, UNIX, Solaris
If you are developing UNIX-based software on a network that includes MS Windows-based processors, PCs, and office productivity products, Progent offers full-service IT outsourcing that frees you to focus on your field of strategic know-how while avoiding the continual distraction of maintaining your business network. By using automated network monitoring and by delivering remote and in-person support as your company needs it, Progent represents an affordable way for supporting an IT network that features excellent reliability, protection, and efficiency. Progent's developer assistance services feature full-service it outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring services, and Help Desk support.
64-bit Upgrade Network Consultant
Computer Consultant 64-bit Upgrade
Progent’s Microsoft-premier consultants can assist your organization to update your desktops from 32 bits to 64 bits. Progent can help you to understand the risks and benefits of upgrading to 64-bit PC desktop processing, plan an efficient upgrade strategy that reduces business disruptions, and provide inexpensive, expert online help to aid your company to install 64-bit PC desktop software and application programs on your current hardware.
Specialist Cisco IP phones
CCIE Certified Online Help IP phones
Progent's Cisco VoIP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Microsoft Windows 8.1 Remote Desktop Information Technology Outsourcing
Microsoft Windows 8.1 Migration Configuration
Progent's Microsoft-certified experts can deliver a range of technical services to help organizations of all sizes to install, manage, and support environments that incorporate workstations, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to design and configure testing labs to evaluate Windows 8.1 and plan and execute Windows 8.1 migration projects based on leading practices.
After Hours Exchange 2003 Server Upgrade Computer Consulting
Online Troubleshooting Exchange 2003 Upgrade
Progent's expert consultants can help you define and deploy an efficient in-place Exchange Server 2003 upgrade plan that minimizes network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.
64-bit Server Computer Engineer
64-bit Server Consultant
Progent’s Microsoft-premier engineers can help you to enhance your desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit PC desktop computing, design an affordable upgrade process that reduces operational disruptions, and offer inexpensive, professional remote support to assist your company to install 64-bit PC desktop operating systems and applications on your existing computers.
Troubleshoot PC Desktop
Microsoft Certified Expert Desktop Technology Computer Services
Progent can provide a variety of low-cost online and onsite consulting services to help you to deploy, administer, and debug workstations and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Urgent Microsoft and Apple Mac Desktop Onsite and Remote Support
Network Documentation Microsoft and Apple Mac Desktop
Progent can provide a variety of low-cost remote and on-premises support services to assist your business to install, manage, and debug desktops and mobile devices based on Windows, macOS/OS X, iOS, Android, or Linux.
Redhat Linux Consultant Services
PCLinuxOS Linux Consulting
Progent's Linux support services provide small companies and developers help with managing and supporting Linux systems that run with Microsoft-powered technology. Progent can give your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of expertise provides you with a convenient single source to show you how to create and manage a secure and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Automated Server Monitoring Network Consulting
Desktop Monitoring and Reporting Remote Technical Support
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that power your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your business.
Technical Consultant SCCM Application Management
SCCM Planning Professional
System Center Configuration Manager automates application and device deployment at scale, centralizes security and compliance settings control, inventories network resources, guards against company data leakage, provides network health monitoring, allows secure end-user self service, and delivers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist businesses of any size with any facet of designing, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.
On-site Technical Support Data Center Colocation
Colo Technical Consultant
Progent’s colocation center support services are designed for companies with hardware housed at Internet Data Centers or data center colo hosting facilities and in need of on-demand on-site service at the co-location facility plus remote support from Microsoft and Cisco Premier professionals. Progent provides a full array of data center and data center and colocation support services such as system topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, design and installation of high availability configurations, defining and implementing layered security defenses, firewall integration and support, configuring load balancing environments, and creating fault tolerant server and storage cluster systems.
Integration Support Exchange 2013 Performance Tuning
Microsoft Online Consulting Exchange 2013 Outlook Web App
Microsoft Exchange 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These improvements favorably impact key IT areas such as manageability, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
SCOM 2012 Application Monitoring Computer Consulting
SCOM 2012 Infrastructure Monitoring Specialists
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and repairing System Center Operations Manager solutions and offer companies of any size expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate critical issues uncovered by SCOM 2012.
VMware vRealize Orchestrator vRO Services
VMware GSX Server Services
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for local datacenters, private and public clouds, or hybrid cloud systems. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, fault tolerance, and application mobility.
Microsoft Certified Expert Dynamics GP Software Setup and Support
Microsoft Financial Software IT Consulting
Dynamics GP allows you to expand and manage your business better by delivering easy access to strategic data and a rapid return on investment. Dynamics GP confers major business benefits including its ability to expand the reach of your organization, manage your financials, computerize financial operations, standardize procedures across your business, refine inventory control, increase order accuracy, grow revenue and minimize turnaround time, and increase cash flow. Progent can show you how to configure and manage a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Dynamics GP/Great Plains support professionals to make sure you reap all the benefits of your Microsoft Dynamics GP/Great Plains software.
Windows and Linux Computer Consulting
24-Hour MCSE Expert Certified Windows, Linux, UNIX, Solaris IT Consultants
If your business computer system combines Linux technology technology with MS Windows, Progent can assist you to incorporate your servers into a unified network that allows all your OS platforms to run side by side for easy administration, transparent dataflow, high dependability, superior throughput, and tight security. Progent's UNIX/Linux and MS Windows integration support services include IT infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and troubleshooting, in-person technical support, and Contact Center outsourcing.
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