Enlarging your at-home workforce may have a major effect on network architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Arlington company to pick the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Arlington, Texas businesses to with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A fast, enterprise-wide switchover to a teleworker workforce, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of remote IT support experts along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their active trouble tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Support Desk team by sharing responsibilities for Call Center support services seamlessly between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation tool for handling help requests and ticketing, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home solution for your Arlington, Texas organization, phone 1-800-993-9400 or go to Contact Progent.