Expanding your at-home workforce may have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Birmingham company to select the right tools and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Birmingham, Alabama organizations to succeed with any aspect of creating a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Teleworkers
A fast, company-wide transition to a from-home business model, which might be driven by a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services allow organizations to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support experts combined with world-class ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update the status of their current trouble tickets, add details, and upload screenshots or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Supplemental Service enables your company to supplement your existing Call Desk organization by sharing responsibilities for Help Desk Call Center services transparently between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model based on the number one PSA tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class IT support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Birmingham, Alabama organization, call 1-800-993-9400 or refer to Contact Progent.