Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Birmingham organization to pick the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide services ranging from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Birmingham, Alabama organizations to with any facet of building a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A sudden, company-wide changeover to a telecommuter business model, which could be activated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit their current tickets, add details, and upload screen captures or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to augment your existing Support Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver best-in-class technical support to your from-home workers, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Birmingham, Alabama organization, phone 1-800-993-9400 or refer to Contact Progent.