Expanding your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Birmingham organization to select the right tools and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns top value. Progent offers support services that go from as-needed expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Birmingham, Alabama organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, data security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A rapid, enterprise-wide changeover to a teleworker business model, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online IT support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Help Desk Call Center team by splitting delivery of Help Desk Call Center services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Birmingham, Alabama company, phone 1-800-993-9400 or go to Contact Progent.