Enlarging your at-home workforce can have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background helping SMBs to design, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Birmingham organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services that go from as-needed expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Birmingham, Alabama companies to with any aspect of creating a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
An emergency, enterprise-wide transition to a from-home workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of online technical support experts combined with world-class ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their current tickets, add details, and append screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service enables your business to augment your current Support Desk organization by sharing delivery of Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Birmingham, Alabama business, phone 1-800-993-9400 or refer to Contact Progent.