Birmingham Telecommuters Connectivity Advisor
Call Desk Solutions Consulting
Enlarging your at-home workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Birmingham company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services that go from as-needed guidance for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Birmingham, Alabama businesses to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and centralized management.
Help Desk Support for Teleworkers
A fast, company-wide transition to a from-home workforce, which could be the result of a pandemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Center services leverage Progent's nationwide network of remote IT support experts combined with enterprise-class ticketing and follow-up software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their active tickets, enter details, and upload screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Augmentation Service allows your company to augment your current Call Desk organization by splitting delivery of Support Desk support services seamlessly between your in-house support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model based on the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your business to deliver world-class IT support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Birmingham, Alabama business, phone
An index of content::
Hornetsecurity 365 Total Backup IT Consulting
Support Hornetsecurity Altaro M365 Teams Chat Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
Cisco Certified Experts 24x7 Support Technical Support Services
Top Phone Support Support Outsourcing
For medium-size businesses looking for IT consulting services, Progent offers an array of alternatives including on-site service, remote assistance, phone-based Help Desk, round-the-clock support with automatic system monitoring, emergency staff augmentation, site relocation services, application programming, and professional consulting. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent offers expert onsite help for fixing technical issues quickly and affordably.
24/7 iPhone 5 Support and Integration
Apple iCloud Network Consulting
Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email help, security services, and custom training. Progent can help clients to migrate to macOS from OS X or other earlier editions of Mac OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad management, or migrating to iCloud services. For computer networks built solely on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, configuring and maintaining a network environment that is available, secure, fast and aligned with your company's objectives.
Microsoft Certified Security Audit Services MS SQL
Microsoft SQL Server 2008 Upgrade Consulting
SQL Server 2005 delivers indispensable, standardized tools to computer experts and network users, lessening the difficulty of designing, integrating, managing, and using company information and analytical programs on platforms ranging from handheld devices to corporate data networks. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and broad knowledge in planning and deploying information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Windows Server 2016 Disaster Recovery Support and Help
Microsoft Certified Partner Troubleshooting Windows Server 2016 Cluster Operating System Rolling Upgrade
Progent's certified information technology consultants can provide Windows Server 2016 integration consulting services to assist businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Onsite Technical Support SCCM
SCCM Device Management Support and Integration
System Center Configuration Manager automates application and device deployment at scale, streamlines security and compliance settings management, keeps track of network resources, guards against corporate data leakage, provides health reporting, enables safe self service, and delivers a common point of control for administering multi-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist you with any facet of planning, installing, using and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Virtual Helpdesk Economics On-site Support
Support and Integration Support Desk Sharing Cost Savings
Progent's Help Desk management and co-management services help businesses to save money and enhance productivity.
Emergency Cisco Engineer Telecommuter Job
Telecommuting Microsoft Consultant Telecommuting Jobs
Progent is seeking a range of full-time employees such as motivated MCSEs; network experts who have Cisco CCDP or CCIE certification; and consultants for fault-tolerant system architecture with experience in mobile connectivity, wireless networking, high-availability environments, disaster recovery solutions, data protection, and VMware technology. Progent is also looking for desktop support technicians, off-site service specialists, and CISSP or CISA certified security professionals. Progent is also looking for veteran managers and administrators able to operate efficiently in Progent's high-growth, virtual office environment. Progent works with freelance professionals with in-depth expertise and hands-on background in crucial IT topics outside Progent's main service concentration. Our Experts Team employs independent consultants who can provide consulting and development services for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft operating systems such as Linux, Apple OS, or Sun, or offer expert skills in technologies like telecom, web site development, Electronic Data Interchange, web commerce, or database management. Freelance contractors certified by Progent coordinate with Progent's in-house consultants to provide end-to-end solutions for small and midsize business networks.
WLAN Site Survey Consultants
Wi-Fi Site Survey Network Consulting
Progent's Wi-Fi site survey services make it easy to design, deploy and troubleshoot a Wi-Fi network customized for your facilities, offering you a wireless solution that delivers the coverage, speed, density, security, and hand-off ability your business requires.
Extended Helpdesk Specialist
24/7/365 Virtual Support Desk Network Engineer
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.
ProSight Reporting SentinelOne Remote Network Monitoring Professionals
ProSight Reporting Infrastructure Monitoring On-site Technical Support
ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Infor SyteLine CloudSuite Excel Integration Consultant
Infor SyteLine CloudSuite Installation Engineers
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and distribution organizations to simplify complex supply chains and streamline critical processes in order to get products to market fast and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises services that can range from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, training, and database administration.
Hornetsecurity Altaro VM Backup and VMware ESXi Online Help
Best Altaro VM Backup with Exchange Configuration
Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to help you to design, deploy, manage and debug a modern backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup software.
Largest Setup and Support Branch Location
Cisco Expert Sales Office Onsite Technical Support
Years of experience delivering Microsoft support and Cisco network consulting has enabled Progent to build an unmatched capability for supporting branch offices that need IT help with the flexibility associated with with small firms but which includes professional client interaction, complete documentation, and compliance with corporate IT standards. If your enterprise has a branch office located anywhere in or any area served by Progent's engineers, Progent can offer a wide range of onsite and remote network consulting services and network architecture expertise.
Azure AD Specialist
Microsoft AD DS Consultancy
Progent can assist you to plan and implement an efficient migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access services for both onsite and cloud assets.
NetDocs and Microsoft 365 Technology Professional
Specialists NetDocs and Exchange
NetDocuments (NetDocs) is a leading cloud-based document management system built specifically for legal workflows. Progent offers online access to NetDocuments experts who can help legal departments and law firms to plan, deploy, manage, tune, or troubleshoot a document management system solution based on NetDocs.
Biggest Microsoft Lync Server Instant Messaging Consultants
Lync Server 2013 topology Engineer
Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and public switched telephone network telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified IM and Presence consultants can provide online and onsite support to assist you to manage and repair your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.
Ryuk ransomware protection Engineer
Consult Ryuk ransomware recovery
Progent's proven ransomware recovery experts can help you to restore a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Kansas Network Companies
Arizona Computer Network Consultants
Progent's Technical Response Center provides low-cost nationwide after-hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer 24x7 phone help and remote direct computer connection to troubleshoot and repair network problems rapidly and affordably.
Microsoft Exchange 2016 Migration Planning Integration Support
Microsoft Exchange 2016 Migration Planning On-site Technical Support
Progent can help you in all phases of your migration to Exchange Server 2016 such as planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines, databases and log files; setting up hardware load balancing for high-availability client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Technology Consulting Services iPad
iPhone Onsite Technical Support
Progent's experts offer macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can provide help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad synchronization, or moving to iCloud services. For business environments built exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and supporting a network infrastructure that is reliable, secure, fast and able to achieve your company's business goals.
Online Microsoft Project Training Specialists
Online Microsoft Office Training Consultants
Progent provides customized remote training for an array of desktop apps and environments such as Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat, Photoshop, Crystal Reports, and Windows 10. Remote training provides the benefits of traditional in-person seminars, such as instant communication between students and teachers, but avoids the costs of travel and the challenge of trying to accommodate the schedules of multiple students. Offered to single students or groups of any size, Progent's live online instruction allows the teacher to conduct the seminar from an online facility and the students can be spread throughout a campus or all over the the U.S. Virtual learning utilizes proven teaching tools like virtual white boards, real-time questions, and shared applications. Classes can be brief and personalized to specific subjects or longer in duration and broader in coverage.
Biggest .NET macOS Development Firm
Engineer .NET Linux
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET apps rapidly and at low cost.
Microsoft Small Business Server 2011 Technology Consulting
Consultant Services Small Business Server Premium Add-on
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the basis for a powerful but manageable IT network. The integration demands of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with hands-on background and broad knowledge in planning and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise assures you success in deploying, administering, and troubleshooting IT environments based on the SBS suite of servers and programs.
Professional Duo Two-factor Authentication (2FA)
24-7 Duo Multi-factor Authentication Specialist
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices.
CRISC Certified Risk and Information Systems Control Analyst Consultant
CRISC Certified Information Risk and Information Systems Control Officer Services
Progent offers the guidance of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management solution based on leading practices promoted by CRISC and geared to align with your organization's risk tolerance, business goals, and budgetary guidelines.
Email Virus Fingerprint Consultancy
ProSight Email Guard Outbound Email Encryption Consultant
Progent's ProSight Email Guard uses the technology of leading data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.
Windows Server Essentials Migration Specialist
Microsoft Certified Partner Windows Server Essentials Live Migration Consultancy
Progent's consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent can provide full-service project management support to help you plan and execute an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.
Bandwidth Throttling Test Lab Consulting
PXE evaluation Lab Consultant
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for piloting mission-critical applications, developing cost-effective migration procedures, assessing and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent customers without sufficient internal resources to assemble effective pilot systems, the lab cuts capital outlay and technical risk while keeping vital network projects on schedule.
Exchange 2007 Edge Server On-site Support
Consultancy Microsoft Exchange 2007
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the background to finish your project quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Exchange Server 2007.
Telepresence Technology Consulting
Polycom Video Conferencing Professional
Progent offers the support of an accredited consultant with expertise deploying products from the major telepresence providers such as Cisco, Polycom, and LifeSize and can assist your company to plan, install, expand, or maintain a telepresence environment that protects your investment and optimizes the business value of your information network. Progent also offers the expertise of network infrastructure consultants who can help companies of any size to build and maintain a communications network that delivers the speed, dependability, protection, and scalability required to support your video conferencing/telepresence solution.
Skype for Business Front End Pool Pairing Engineer
Skype for Business VoIP Engineer
Progent's consultants can provide remote and on-premises consulting services for organizations of any size to assess the benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco Video Interop Server. Progent's certified data security experts can help you create and verify a security environment for your Skype for Business solution that is compliant with government and industry requirements.
Cisco Firepower AVC Support and Setup
24x7 Online Consulting ASA Firepower
Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's popular ASA 5500-X security appliances and include unified control of advanced cybersecurity features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to create and centrally manage IT environments that span local offices, data centers, and cloud resources.
Activesync Technology Professional
Consultant Wireless
Progent's consultants provide experience in multiple disciplines related to mobile connectivity including system infrastructure, wireless data synchronization, wireless security, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft certified professionals can save your organization work and money by applying their wireless experience to show you how to select and integrate wireless networking solutions that fit the needs of your company. Progent can also optimize your network infrastructure so that mobile data devices work better.
Anti-Virus Support and Integration
Consultants Anti-Spam
E-Mail Guard is a comprehensive service for blocking spam and viruses. E-Mail Guard addresses the security and administration of company email by offering continually improved spam and virus filtering, policy management, content testing, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting utilities plus outgoing email testing to let you fix your email system and specify and enforce corporate email policy.
Urgent Integration Services wireless IP phone upgrades
24/7/365 wireless IP phones and CUCM Support Outsourcing
Progent's Wi-Fi VoIP phone configuration and troubleshooting experts can provide online and on-premises support to help your organization create and administer a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
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