Enlarging your at-home workforce can have a major effect on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Birmingham company to pick the right tools and follow best practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Birmingham, Alabama organizations to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A sudden, organization-wide switchover to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive network of online technical support specialists along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit their current tickets, enter details, and append screenshots or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to augment your existing Call Center staff by splitting delivery of Help Desk Call Center services seamlessly between your regular support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class technical support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Birmingham, Alabama company, call 1-800-993-9400 or go to Contact Progent.