Birmingham Remote Workforce Connectivity Advisor
Call Desk Solutions Consulting Services
Expanding your remote workforce can have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Birmingham company to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand expertise for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Birmingham, Alabama businesses to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
An emergency, organization-wide changeover to a teleworker workforce, which might be driven by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or update their current trouble tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service enables you to supplement your current Call Center team by splitting responsibilities for Call Desk support seamlessly between your in-house IT support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class IT support to your from-home workers, go to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Birmingham, Alabama organization, call
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Small Business Access Points Support Services
Small Business WAP131 Specialist
Cisco's Small Business family of wireless access points are Linux-based units designed as value-priced wireless APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide remote or onsite configuration and troubleshooting support to assist you to design, configure, upgrade, tune, manage and troubleshoot Cisco Small Business wireless access point environments of any size or topology.
Juniper Junos Configuration Security Consultant
Firewall Audit Juniper Junos Network and Security Manager
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Windows Server 2022 Windows Admin Center Technology Consulting Services
Remote Support Windows Server 2022 Cybersecurity
Progent's certified Windows Server 2022 consultants can assist your organization to plan and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that uses a self-hosted deployment model or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.
Consulting Organization Microsoft Mac and Linux Desktop
PC Desktop Computer Consulting Group
Progent can deliver a wide array of affordable online and on-premises consulting services to assist you to deploy, manage, and troubleshoot workstations and handhelds powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
24-7 Wireless Integration Case Study
Example Application Wireless Integration
Progent delivered a wireless integration solution that allowed a school to increase efficiency and eliminate the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing remote sites as far as 2.5 miles apart and can extend to even greater distances. This wireless solution provided improved bandwidth and dependability than simply amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Computer Consulting Microsoft Exchange 2016 Migration
Support Outsourcing Exchange 2016 Mailbox migration
Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Urgent Cisco wireless controller Computer Consultants
Android Integration Consulting Services
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to configure, manage, monitor and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Outsourcing System Center Operations Manager
Monitoring and Reporting IT Services
Medium-size businesses can enjoy all the advantages of Microsoft System Center Operations Manager and have fast availability of Progent's Microsoft and Cisco Premier network support experts. Thanks to Progent's economically priced IT service programs, medium-size businesses can choose a simple co-sourcing service program built around Microsoft Operations Manager 2007 with server monitoring, automated alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For companies with line-of-business applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer mid-size company networks world-class availability, protection and performance.
Progent Management Team System Recovery
System Engineers Progent Management
Progent's management team consists of seasoned professionals with years of experience delivering computer consulting, technical support, and long-term IT planning to businesses ranging from startups to global enterprises. Great support requires great personnel, and Progent stands out by having put together a management staff able to provide customers with the best service value available anywhere.
Dynamics GP 2015 SQL Server Integration Consultant
Largest Microsoft Experts Dynamics GP 2015 Azure AD Consultant
Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, supports popular smart phones and tablets, allows single login with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, extends the Web Client, and adds over 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the critical technical and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful product.
Exchange Server 2010 Migration Engineer
24-7 Microsoft Exchange 2010 Upgrade Engineers
Progent offers comprehensive support for each step of your Exchange Server 2010 migration with services that include end-to-end project management, site readiness preparation, project planning, specification of all new software and equipment needed, suggested vendor sourcing, system testing at client site or at Progent's testing lab, setting up transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old system, and training for customer's IT staff and users.
Remote Desktop Consulting Firm
Remote PC and Smartphone Information Systems Firms
Progent's remote connectivity and wireless synchronization specialists can help your business to design and configure secure access solutions for off-site desktops, notebooks, and smartphones so they integrate seamlessly with your IT network, allowing you to optimize the productivity of your remote workers.
Shared Helpdesk Economics Onsite Technical Support
Consultants Shared Help Desk Ticketing Economics
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help organizations to reduce costs and enhance productivity.
24-7 ASA 5505 Firewall Technical Support Services
Troubleshooting ASA 5580 Firewall
Progent's CCIE-certified network infrastructure experts can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Cisco Outsourced IT Services
Cisco CCIE Online Tech Consultants
Progent can provide rapid remote access to Cisco CCIE network infrastructure experts. Progent's CCIE engineers can link to your environment using powerful remote diagnostic utilities to deliver quick and affordable troubleshooting and remediation of urgent network infrastructure issues.
Microsoft Certified Partner Enterprise hybrid cloud integration Consultants
Largest Microsoft Azure hybrid cloud integration Consulting
Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
ProSight Managed Cloud Backup Services Integration Services
24/7 Online Support Cloud Backup Security
ProSight Data Protection Services ECHO offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information.
Microsoft Office Setup Consultancy Services
Microsoft Tech Support For Small Business
Progent's computer outsourcing services for small companies feature designing 2003 Server, Microsoft .NET Server, and BackOffice systems, managing migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises troubleshooting, fixing chronic integration problems, and creating a company-wide security strategy. Progent can show you how to enhance network reliability and throughput via zero-downtime technologies, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for large-scale migrations and can assist with needs assessment, resource inventory, BOM development, sourcing selection, purchasing coordination, and complete documentation. Progent's computer outsourcing help also features education for office productivity programs such as Office XP.
Compensation for Senior Network Engineer Career
Compensation for Cisco Engineers Subcontractor Job
Our compensation model is built on revenue sharing, so similar to working as a freelance contractor, your income is entirely driven by your work effort. Certain Progent support staff stress quality of life and choose to consult at an easy pace, utilizing our flexible schedule to follow personal enthusiasms like hiking, car racing, skiing, fishing, travel, or spending free time with family and friends. Other consultants take advantage of the chance to make big bucks via hard work and long days. Progent fully encourages either side of the spectrum and any point in the middle.
Hornetsecurity Altaro VM Backup and VMware Support Services
Emergency Remote Support Altaro VM Backup Verification
Altaro VM Backup offers small businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables low-cost backup to Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to assist you to design, deploy, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup software.
24/7/365 Apple OS X Infrastructure Specialist
Professionals Mac Lion Security
Progent's CISM-certified security consultants can help you protect your Mac environment through expert services including running security tests, clean up after virus and worm attacks, configuring firewalls, integrating secure remote and mobile connectivity, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan appropriate for the specific objectives of your corporate network.
Immediate Exchange 2003 Remote Technical Support
Exchange 2003 Server Upgrade On-site Technical Support
Progent's Microsoft-certified engineers provide technical support and IT consulting expertise for Exchange 2003 Server, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server 2003 include planning, installation, project management, onsite and remote troubleshooting, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.
Consultant SQL 2008 Reporting Services
Microsoft SQL Server 2008 Network Consulting
SQL Server 2008 delivers powerful, standardized tools to IT professionals and information workers, reducing the complexity of creating, integrating, managing, and using company data and database programs on platforms ranging from mobile devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consulting firm with real-world experience and broad knowledge in designing and building information-based, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
QuarkXPress Learn
Adobe After Effects Training
Progent's Apple Mac experts can promote the creative facets of Macintosh computing by offering help services and training in graphics, audio, and video. Progent's support professionals offer help in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Small Office Information Technology Consulting Company
Cisco Experts Specialist Small Office
Progent is a leader in affordably delivering world-class IT support to small companies. Progent's success in addressing the IT service requirements of the chronically underserved small business market is the cumulative outcome of major technical and operational innovations that have removed much of the traditional expenses out of administering IT service, added unmatched professional expertise into the support mechanism, and dramatically accelerated the solution cycle.
CISSP Certified Expert On-site Support Virtual Service Desk
Online Help Extended Helpdesk
Progent's Shared Call Center service allows your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Custom Software Development
.NET Engineer
For custom program creation, Progent can provide software design experts to write line-of-business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Internet Information Services to create custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad range of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Smartphone Synchronization Network Providers
Desktop VPN Small Business Server Support
Progent's remote connectivity and wireless synchronization specialists can assist your business to plan and deploy connectivity solutions for remote desktops, notebooks, and smartphones so they integrate seamlessly with your information network, allowing you to optimize the productivity of your remote workforce.
Small Office IT Support Small Business
Small Office Support Company
Progent is a leader in cost-effectively providing enterprise-class network support to small companies. Progent's achievement in addressing the IT service requirements of the historically underserved small company sector is the combined result of major technical and operational innovations that have removed a great deal of the conventional expenses out of managing IT support, injected unprecedented technical expertise into the IT service system, and dramatically accelerated the repair process.
virtual desktop delivery Professionals
virtual application delivery Consultancy
Citrix has developed a powerful line of products that provide enterprise-level manageability, scalability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist you to assess the business advantages of Citrix virtualization products and help you plan, test, implement, optimize, and maintain Citrix solutions.
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