Expanding your at-home workforce can have a significant effect on network architecture, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Birmingham company to pick the right technologies and follow best practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for getting you over challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can assist Birmingham, Alabama companies to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
An emergency, organization-wide changeover to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service allows you to augment your existing Call Center staff by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support solution based on the leading professional services automation platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Birmingham, Alabama company, phone 1-800-993-9400 or visit Contact Progent.