Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Birmingham organization to pick the right technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services ranging from on demand guidance for helping you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Birmingham, Alabama organizations to succeed with any facet of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
An emergency, organization-wide changeover to a teleworker workforce, which might be activated by a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Center. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online IT support specialists along with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their active tickets, add information, and append screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows you to expand your existing Support Desk staff by sharing delivery of Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can help your company to provide world-class desktop support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Birmingham, Alabama organization, call 1-800-993-9400 or visit Contact Progent.