Enlarging your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Birmingham company to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand guidance for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Birmingham, Alabama companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
A rapid, company-wide changeover to a teleworker workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support experts along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update their current trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your business to augment your current Call Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your business to deliver world-class IT support to your telecommuters, see Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Birmingham, Alabama company, phone 1-800-993-9400 or visit Contact Progent.