Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can help your Birmingham organization to select the appropriate tools and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for helping you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can assist Birmingham, Alabama businesses to with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which could be the result of a pandemic or as part of a business continuity plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of online IT support experts along with world-class trouble ticketing and tracking software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from help requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Help Desk team by sharing delivery of Call Desk support transparently between your in-house support personnel and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model based on the leading PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Birmingham, Alabama organization, phone 1-800-993-9400 or go to Contact Progent.