Enlarging your remote workforce may have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Birmingham company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed expertise for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Birmingham, Alabama businesses to succeed with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, data security, data protection solutions, and unified management.
Help Desk Call Center Services for At-Home Workers
An emergency, organization-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as part of a disaster recovery process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update their active trouble tickets, add details, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service allows you to supplement your current Help Desk organization by splitting delivery of Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver world-class IT support to your teleworkers, go to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Birmingham, Alabama company, call 1-800-993-9400 or refer to Contact Progent.