Expanding your remote workforce can have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Birmingham company to select the appropriate technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand expertise for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Birmingham, Alabama businesses to with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
An emergency, organization-wide changeover to a teleworker workforce, which might be driven by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or update their current trouble tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables you to supplement your current Call Center team by splitting responsibilities for Call Desk support seamlessly between your in-house IT support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class IT support to your from-home workers, go to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Birmingham, Alabama organization, call 1-800-993-9400 or refer to Contact Progent.