Birmingham Remote Workforce Solutions Support Services
Help Desk Solutions Consulting
Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Birmingham company to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Birmingham, Alabama businesses to succeed with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.
Help Desk Support for Teleworkers
An emergency, company-wide transition to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your company to augment your existing Help Desk Call Center staff by sharing delivery of Call Center support transparently between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide world-class IT support to your telecommuters, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Birmingham, Alabama company, phone
An index of content::
MCSE Expert Certified Integration Support Exchange 2013 Backup and Restore
Microsoft Expert Exchange 2013 Voice Mail Specialist
Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important new features plus a redesigned architecture. These enhancements affect vital IT areas including ease of administration, availability, security, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange 2013, create an efficient validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing remote support and management services for Exchange 2013.
ProSight Email Content Filtering Specialists
Engineer Email Bayesian Analysis
Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Specialist Office 365 Word
Award Winning Specialists Office Word cooediting
Progent's Office Word and Office 365 Word experts offer a broad range of affordable remote consulting services to assist your organization to manage and troubleshoot your legacy Microsoft Office Word solution or help you to upgrade to a newer version of Office Word. Services offered by Progent's Word experts include VBA software development, identifying and resolving compatibility problems between different versions of Word, integrating Word with different Microsoft Office applications such as Excel and Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security consulting, smart phone integration, and remote training customized for your special requirements.
Microsoft Experts System Center 2016 and Windows Server 2016 Online Troubleshooting
System Center 2016 and Linux Integration Specialists
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and fixing System Center Operations Manager solutions and offer companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to fix critical problems uncovered by Microsoft SCOM 2012.
Small Business Network Engineer
Computer Consulting Companies Small Business
Progent provides the services of Microsoft and Cisco-Premier IT support professionals to show customers affordable alternatives to help businesses maximize the value of Microsoft and Cisco products. For networks that range from remote offices to large corporations, Progent's network consultants can assist you to improve your network's e-mail architecture, protection, reliability, performance, and system administration.
CISSP Protection
CISSP Certified Protecting
Progent's CISSP-premier network security consultants can assist organizations of all sizes with any facet of IT security. Progent can create cost-effective cybersecurity solutions that protect a small office against advanced threats or Progent can design, configure, and manage a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile clients sharing IT resources spread across a mix of physical sites and various clouds.
Power BI Security Reports
Design Power BI On Premises
Progent's Power BI experts can help you to plan, install, manage, update or debug your Power BI environment. Progent's database experts can assist you to organize your target data for Power BI reports and dashboards. Progent can help you implement and manage a local, cloud based, or hybrid architecture to run Power BI.
IT Training Remote Technical Support
Cisco IT Training Support Services
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has little competition. Small businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Online Support Microsoft Exchange 2000
Exchange 2000 Migration
Progent is among the most expert network consulting companies for creating email and messaging solutions based on Exchange 2000. Progent is skilled in helping small companies derive all the advantages of Exchange Server 2000 under common situations including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.
SBS 2003 Online Support Services
Microsoft SBS 2003 IT Consultant
Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components bundled with Small Business Server calls for a network consultant with hands-on expertise and broad knowledge in planning and implementing effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, managing, and troubleshooting network solutions based on the Microsoft SBS line of servers and applications.
64-bit Server Professionals
After Hours 64-bit Upgrade Remote Troubleshooting
Progent's Microsoft-certified engineers can help you design, document, implement, manage, and troubleshoot a system-wide migration to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit environment to make sure it supports all of the important 32-bit applications that you intend to keep as well as the latest 64-bit editions of software you plan to run.
24-Hour ASA Firepower Network Consultant
Cisco Firepower 1000 Series Firewalls Remote Technical Support
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized management of modern security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to design and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's security services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Juniper SSG140 Router Audit
Juniper SSG Series Router IT Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Dynamics GP Software Engineer
Troubleshooting Dynamics GP/Great Plains Features
Progent’s Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP line, provides an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP is simple to deploy and integrate, and with its segmented approach you are able to license only the capability you currently need, with the ability to expand users and increase capabilities in the future. Progent’s Dynamics GP/Great Plains Software support engineers can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also earlier editions of Dynamics GP/Great Plains.
Online Troubleshooting Unified CM clustering
Unified Mobility Connect IT Consulting
Cisco Cisco Unified Communications Manager, previously known as CallManager, is the center of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express offer a modern IP-PBX by integrating with apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable remote and on-premises support to assist businesses of any size to create and administer Unified CM deployments by providing Unified Communications Manager configuration and technical support services that add optimum business value. Progent's consultants can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.
SCCM and SQL Server Consulting
24x7 Microsoft Configuration Manager Support and Setup
System Center Configuration Manager automates application and device deployment across multiple sites, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, provides network health reporting, allows secure self service, and delivers a common point of control for administering mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist your organization with any facet of designing, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud, or hybrid networks.
desktop and application virtualization Consultant Services
Top Rated Citrix virtual Windows desktops Consultant
Citrix offers a powerful family of platforms that provide advanced manageability, scalability, and performance for server virtualization and for server-based delivery of virtual Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to assess the strategic benefits of Citrix virtualization products and can help you design, validate, deploy, optimize, and maintain Citrix solutions.
Office 365 migration PowerShell Support Services
Immediate Office 365 and iOS Computer Consultant
Microsoft allows you to create seamless hybrid networks that integrate Office 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and on budget.
Remote Server Management Professionals
Dell DRAC Consult
Remote management cards give IT managers full control of a server without the need for an on-site presence. Through these server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can assist you to plan, implement, and support a high-availability business network that incorporates remote server management cards and Progent can use these remote server management cards to provide efficient off-site technical support. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.
Consulting Services SCCM 2012 Software Inventory
Professionals SCCM 2012 Site Hierarchy Design
Progent can help you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy change management solution or assist you to enhance your current SCCM 2012 environment to support your evolving business requirements. Also, Progent can assist you to build a software foundation that fully supports SCCM 2012 by delivering expertise with related Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services.
ransomware cryptoworm recovery Professional
Ryuk ransomware protection Consultancy
Progent's experienced ransomware recovery consultants can assist you to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Egregor.
Technology Consulting Expert Training
Support and Integration Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Technical Consultant ProSight Server and Endpoint Management
Urgent ProSight Remote Server Monitoring Technical Support
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity.
Small Business Network Support Services
Small Business Specialist
If you have a small business information system with 10 to 50 network clients, Progent's computer outsourcing services save your business from dependence on single freelance consultant while giving you affordable and reliable access to high-quality network expertise. By delivering network support service when you require it, offering specialized expertise for critical applications, offering value-added support such as automated server monitoring, and charging only for support you use, Progent gives you an economical solution for optimizing the productivity and profitability of your small office information system. Progent is the intelligent way for small businesses to create and maintain a robust and safe IT system and to have fast access to the experienced help typically restricted to enterprises who can support a sizeable internal IT organization.
Support and Integration Project Server 2013
Project Server Time Reporting Help and Support
Progent's Microsoft-certified consultants offer advanced expertise in deploying, using and debugging all versions of Microsoft Project Server and can provide a wide range of cost-effective remote consulting services following industry best practices to help businesses of all sizes to receive all the benefits of this leading platform. Services available from Progent include solution planning, installation and migration, setting up safe file and status sharing among local and remote or mobile users, network optimization, and specialized online training.
24x7 Consultants VMware vRealize Orchestrator vRO
VMware Disaster Recovery Consultant Services
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR system based on VMware SRM.
VPN Online Support
Cisco Virtual Private Network IT Consulting
Cisco's security and offsite connectivity solutions for small to mid-size companies represent a complete range of manageable security products to let you safeguard your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your corporate goals.
Mandrake Linux Engineer
Colbolt Linux Troubleshooting
Progent's Linux consulting services offer small and mid-size businesses and developers support for administering and maintaining Linux systems that run with Microsoft-based technology. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of expertise offers you an easy one-stop consulting firm to help you create and manage a secure and robust mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
System Center 2016 Operations Manager Network Consulting
System Center 2016 Data Protection Manager Integration Services
System Center 2016 provides important improvements in the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; unified management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
Microsoft Certified SQL Server 2016 R Services IT Services
SQL Server Analysis Services Online Support
Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, data security, uptime, mobile computing support, and built-in business intelligence. New features include PolyBase for handling relational and non-relational databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to assist businesses of all sizes to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Helpdesk for at Home Workforce Consultant Services
Computer Consulting Offsite Workers
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Integration Support Exchange 2019
Remote Exchange Server 2007 Online Technical Support
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and maintaining email systems for businesses in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting support to make sure that your email system offers security, service continuity, easy connectivity for off-site and mobile users, time-saving management utilities, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016 Server, Exchange 2013 Server, Exchange 2010, Exchange 2007, Exchange 2003, and Exchange 2K. Progent can also help small or medium businesses to upgrade to MS Exchange 2016 or MS Exchange 2013 Server.
Computer Engineer Fault Tolerant Data Center
Cisco Expert Zero Downtime Data Center Technology Professional
Progent's Data Center consultants can show you how to find fault-tolerant data centers that match the specific requirements of your company. High availability Internet Data Centers are especially appealing to small companies because of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Trying to build an in-house data center with even a minimum degree of fault tolerance is too expensive for typical small organizations. Progent can help you get all the benefits of high availability data centers and 24x7 colo sites by offering a full range of consulting and support services.
Consultancy ISP Service Plan Selection
ADSL2+ Consulting Services
Progent can provide the cost-effective services of remote Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet access solution aligns with your business requirements. Services available from Progent include evaluation of your current bandwidth use, vendor and service plan analysis and selection, network provisioning, and managing a seamless move to a new carrier and/or service arrangement. Provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and upgrading fault-tolerant BGP architectures.
Windows Server 2012R2 Private Cloud Troubleshooting
Expert Microsoft Certified Windows Server 2012R2 Consulting
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration plans, optimize your network for local, multi-location, cloud-based, and hybrid environments, educate your IT management staff, create an enterprise-wide security strategy, streamline IT management, assist with application development, and build and validate a DR/BC plan.
24/7/365 Mission Critical IT Applications Integration Services
Professional Server Virtualization
With virtual servers, businesses can run multiple virtual machines on one physical server. Virtualization technology enables companies to enjoy all the benefits of server isolation, while avoiding the expense that goes with purchasing extra server equipment. Virtual servers are the critical technology for private clouds, which provide important advantages such as lowering the costs of hardware, datacenter facilities, and management while enhancing data security, system reliability, and recoverability. Other useful server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management consultants can help you with all aspects of server consolidation and administration to enable your company to contain expenses and conserve time.
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