Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Birmingham company to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Birmingham, Alabama businesses to succeed with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, company-wide transition to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your company to augment your existing Help Desk Call Center staff by sharing delivery of Call Center support transparently between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide world-class IT support to your telecommuters, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Birmingham, Alabama company, phone 1-800-993-9400 or refer to Contact Progent.