Enlarging your remote workforce may have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Birmingham company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed expertise for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Birmingham, Alabama businesses to succeed with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, data security, data protection solutions, and unified management.

Help Desk Call Center Services for At-Home Workers
An emergency, organization-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as part of a disaster recovery process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update their active trouble tickets, add details, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to supplement your current Help Desk organization by splitting delivery of Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your company to deliver world-class IT support to your teleworkers, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Birmingham, Alabama company, call 1-800-993-9400 or refer to Contact Progent.



An index of content::



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    Co-Location Engineer

    Colocation data centers make it possible for businesses to share world-class data centers for housing network hardware that runs mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can help your business with all aspects of your colocation program including choosing and moving to a colo facility, designing system topology, specifying required equipment, on-premises and on-line maintenance, establishing offsite system administration, and training your support staff.

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    Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Exchange 2010 and introduces important new features as well as a redesigned structure. These improvements favorably impact vital IT areas including manageability, availability, security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the possible advantages of migrating to Exchange 2013, create a cost-effective test and deployment plan, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable online support and management for Microsoft Exchange 2013.

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    The Helpdesk support delivery model used by Progent's Technical Response Center gives small and midsize organizations an effective option to dependence on freelance service individuals by offering extensive expertise accessible to numerous support groups, optional 24x7 availability of urgent assistance, escalation capability to top-level engineers for solving even the most intractable problems, service consistency and dependability, quick follow-up overseen by veteran IT service managers, a choice of easy-to-use techniques for initiating service tasks, plus excellent progress transparency made possible by trouble ticket tracking and accessible via a web-based portal.

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    Progentís Microsoft certified professionals provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT system from attack by outside and internal sources. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as HTTP, which enables these products to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through experienced planning and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can help your company to configure Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.

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    Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other Exchange infrastructure to reduce capital expense and administrative hassle. You can use Office 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote support to assist your small businesses to evaluate the benefits of Office 365 Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your current Exchange system to one that includes Exchange Online, train your management staff and end users, and deliver as-needed consulting and troubleshooting.

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    Remote server management cards offer IT managers complete control over a server without the requirement for a personal presence. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a high-availability company network that incorporates remote management cards and Progent can utilize these remote server management cards to provide efficient remote technical assistance. Progent has experience with a number of remote management cards including Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the forefront of network support, executing a broad range of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to solve actual IT problems rapidly.

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    Progent's Microsoft authorized experts offer three service programs to help medium-size and large businesses develop an efficient and successful internal Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and improvement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help businesses sift through the numerous high-quality Help Desk software packages on the market and determine what packages might be too costly, miss key features, or align badly with your organization's corporate culture. Progent also offers short-term staffing for organizations who need to augment their in-house Help Desk team for special tasks or to fill in for absent or indisposed personnel.

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    Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful innovations plus a redesigned architecture. These enhancements affect vital facets of IT such as ease of administration, availability, compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management services for Exchange Server 2013.

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    Progent has over a decade of background deploying, maintaining and troubleshooting the key components that make up Microsoft System Center and can assist you to design, configure, maintain, and repair your System Center ecosystem to optimize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can help you to migrate to the latest version of System Center from a previous one or from a third-party datacenter management solution to provide the benefits of enterprise-class deployment, automation, security, plus infrastructure and application availability and performance monitoring.

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  • System Center 2016 Configuration Manager Computer Engineer
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    Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and troubleshooting SCOM solutions and can provide organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and set up SCOM 2012 management packs based on best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to remediate critical issues uncovered by SCOM 2012.

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    Progent's Cisco-certified Wi-Fi integration experts can assist you to deploy, administer, and troubleshoot Cisco wireless devices such as Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progentís Technical Response Center provides affordable national extended hours online support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 phone help and online secure network access to troubleshoot and repair technical problems rapidly and affordably.

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  • Microsoft Windows 2000 Professionals
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    Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2K Servers and can simplify system administration, provide technical support and repair, and enhance security. Progent can also help you design, rationalize, and implement a plan to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in setting up pilot programs to eliminate the obstacles associated with moving to Windows 2003 Server by identifying potential hardware and application compatibility issues.

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    Progent is one of the most experienced IT consulting firms for designing email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get all the benefits of Microsoft Exchange 2000 under common scenarios including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.

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    Progent's Linux support experts provide small businesses and developers support for managing and maintaining Linux computers that coexist with Microsoft-based technology. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications solution that supports Linux and Microsoft interoperability by combining Windows with leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's wireless IP phone configuration and troubleshooting consultants can provide online and onsite assistance to help you create and manage a Cisco Wi-Fi IP phone solution by delivering services that range from debugging the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.

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  • Forefront Network Inspection System Network Engineer Largest Microsoft Certified Partner Integration Services Forefront Threat Management Gateway 2010
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  • UNIX with Windows IT Consultant
    Solaris with Windows Professionals

    If your company is developing UNIX-based software in an environment that includes Microsoft Windows-based processors, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the constant distraction of maintaining your business network. By using automated server monitoring and by delivering online and on-site support as your business needs it, Progent represents an economical way for maintaining an information network that features high dependability, protection, and performance. Progent's developer assistance services include full-service information technology outsourcing, virtual infrastructure, remote and on-site service and repair, 24x7 monitoring services, and Help Desk services.

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  • Microsoft Dynamics GP ERP Configuration
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    Progentís Microsoft certified consultants offer a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis solution based, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and configure, and with its modular design you can purchase only the capability you currently need, with the ability to add users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP consulting experts can show you how to install, customize and manage the current version of Dynamics GP or migrate efficiently from an older edition.

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  • Android and Power BI integration Network Engineer
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    Progent's veteran team of IT consultants and application experts have extensive experience delivering online and on-premises support for organizations of any size who need to integrate Android phones into their information systems so that users can be productive from virtually anywhere. Progent offers the range of skills to resolve technical issues that involve multiple vendors and that entail a combination of legacy and current technology. Progent offers budget-friendly online consulting to assist you with any facet of planning, configuring, managing and troubleshooting your BYOD environment. Progent can provide occasional technical support to assist you to resolve particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to help you finish strategic IT projects on time and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones efficiently.

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    With Catalyst switches for small and mid-size businesses, Cisco allows companies to gain the full benefits of adding intelligence to their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your IT network sufficiently available to accommodate time-critical requirements, expandable to support growth, secure enough to protect confidential information, and capable of prioritizing and managing traffic flows to optimize system operations. Progent's Cisco certified consultants can help you select and deploy Cisco switches appropriate for your company. In addition, Progent's CISM and CISSP certified security specialists can show you how to develop a comprehensive security plan and configure Catalyst switches so they help support your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst 2960 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.

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    VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.

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    Before Progentís Microsoft Operations Manager solution, network issues were approached reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend analyses created by MOM, Progent can now address network issues before they grow to be serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company networks enterprise-class service continuity, security and performance.

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    Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design services include assistance with the integration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.

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    Progentís Technical Response Center (TRC) offers low-cost nationwide extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer 24x7 telephone help and remote secure computer access to troubleshoot and repair technical problems rapidly and affordably.

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    Progent can provide the services of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management strategy based on best practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.

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    Progent's certified Windows 2003 Server consultants can provide computer help and IT consulting services for the entire family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows Server 2003 upgrade, configuration, administration, and support services include system planning, installation, project management, in-person and remote network support and troubleshooting, Call Center services, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

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    Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi appliances installed across multiple sites with thousands of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent can provide the skills of veteran Wi-Fi professionals who can assist you to assess the benefits of UniFi technology for your environment and help you to plan, deploy, manage, and troubleshoot your UniFi ecosystem.

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    SQL Server 2014 incorporates major improvements in critical areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently with all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises consulting services that include planning, deployment, administration, troubleshooting, and software development services to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment.

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    Progent's consultants can provide online and onsite expertise for organizations of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.

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    Progent's Microsoft-certified consultants can provide computer help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support team can help you design, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent can help small and mid-size companies to implement VoIP platforms to give their remote workforce the benefit of transparent access to the corporate phone system.

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    Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile operating system that allows small organizations to make the move from the older stand-alone in-house datacenter to the modern hybrid computing paradigm that combines both local and virtualized cloud-based resources. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost benefits of migrating to Windows Server Essentials and implementing a hybrid local/cloud model for your computing environment. Progent offers full-service project management support to help you plan and execute an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers continuing consulting, troubleshooting, and training.

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    Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, data security, high-availability, mobile computing support, plus built-in business intelligence. New features include PolyBase for handling relational and non-relational files in one appliance for data warehousing, Jason support, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist organizations of all sizes to implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and SCOM.

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    Progent's Cisco-certified SIP integration experts can help your business to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based SIP trunks and offer cost-effective online or on-premises expertise to assist you to migrate smoothly to a modern unified communications environment that delivers accelerated ROI. Progent's certified Microsoft collaboration consultants can help you to establish connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.


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