Edmonton Work from Home Employees Connectivity Advisor
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your at-home workforce can have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Edmonton company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can help Edmonton, Alberta organizations to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support experts along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or edit their current tickets, add details, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows your business to augment your existing Help Desk Call Center team by splitting delivery of Support Desk support services seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your company to provide best-in-class IT support to your teleworkers, go to Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Edmonton, Alberta business, call
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Sodinokibi ransomware hot line Engineer
ransomware data recovery Consultant
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Professionals ransomware cryptoworm recovery
LockBit ransomware recovery Consult
Progent's seasoned ransomware recovery consultants can assist you to reconstruct an IT network victimized by a ransomware cryptoworm like Ryuk, WannaCry, Hermes, or Locky.
Immediate Slackware Linux Consultant
Troubleshooting Linux
Progent's Linux support services offer small and mid-size companies and developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent can give your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of expertise provides you with an easy single source to help you build and maintain a protected and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
CCDP Certified Support ASR 1000 Router
Professional ISR G2 Routers
Cisco offers an extensive array of routers that includes appliances built to deliver the security, bandwidth, and reliability required by customers from small offices to global enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you select and configure Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.
Dynamics GP eConnect Professional
Business Portal for Dynamics GP Consultancy
Progent's expert solution designers and software developers can assist your company to build enhancements to Microsoft Dynamics GP that support the unique requirement of your business while retaining the benefits of Windows integration and connectivity. Progent can also offer expertise with a variety of development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Juniper SRX2300 Firewall Network Consultants
Best Juniper SRX4700 Firewall Security Contractors
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Best Wi-Fi RF Coverage Maps Network Consultants
Wi-Fi RF Coverage Maps Consultant Services
Progent's Wi-Fi site survey services make it easy to design, deploy and debug a Wi-Fi network optimized for your facilities, offering you a WLAN that has the reception, performance, capacity, Quality of Service, data protection, and roaming ability your company needs. Wireless survey services from Progent include remote predictive modeling for designing a Wi-Fi network and on-premises survey services for validating, tuning, and troubleshooting an operational wireless network.
Dynamics GP App Development Reporting
Dynamics GP Customization Technology Professional
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized line-of-business programs and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to analyze your business more effectively, turning uncooked data into useful understanding of your business.
24 Hour Ekahau Sidekick Wi-Fi Network Design Technology Consulting Services
Remote Troubleshooting Ekahau Pro Wi-Fi Network Design
Progent's Ekahau-certified Wi-Fi network design experts can help your business to design, install, enhance, manage and debug a Wi-Fi network adapted to your building. Progent can provide remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for resolving RF signal problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.
On-site Support Comprehensive Event Management
Top Quality Remote Monitoring and Reporting Integration
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and repairing Microsoft SCOM solutions and can provide companies of any size advanced remote or onsite consulting services for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.
24-7 Exchange 2013 Management Support Outsourcing
Exchange 2013 Integration
Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations as well as a redesigned structure. These improvements favorably impact key areas like manageability, availability, security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible advantages of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing online consulting and management services for Exchange Server 2013.
ProSight Virtual Hosting Consultancy
ProSight Small Business Private Clouds Consulting
Progent's ProSight Virtual Hosting offers advanced virtual server architecture, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete IT outsourcing solution that improves network dependability and protection, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize business can have each of its software platforms and critical application servers hosted in a secure and fault tolerant data center on a high-performance, high-availability virtual server set up and maintained by Progent's computer support professionals.
Consultants Android patch management
Consultant Services Google Android patch management
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Professional wireless IP phone integration
Technical Support Services wireless VoIP phone and Aironet APs
Progent's wireless VoIP phone configuration consultants can provide online and onsite support to help you build and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Microsoft Certified SharePoint Server 2013 Technical Support
SharePoint 2013 Newsfeeds IT Services
Progent has been providing SharePoint support since the initial SharePoint product was released over 20 years ago, and Progent has the scope of technical knowledge to assist organizations of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consultants can help your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration environment; decide if an in-house, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks associated with your SharePoint 2013 migration.
IT Consulting Cisco LocalDirector 400 series
Cisco Content Router Remote Support Services
Progent offers high availability load balancing support covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology including Cisco Content Engine. non-stop load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Virtual Service Desk Network Consultants
Call Center Sharing Online Consulting
Progent's Standard Help Desk Services provide an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Support services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Virtual Support Desk Troubleshooting
Supplemental Service Desk Specialists
Progent's Co-managed Call Center service allows your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Duo Zero Trust Cybersecurity Remote Troubleshooting
Urgent Multi-factor Authentication Technical Support
Progent's Duo service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices.
Great Plains Migration On-site Support
Great Plains Online Technical Support
important characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular structure that lets you license just the components you need, a standardized foundation based on Microsoft technologies to secure your investment and offer a highly interconnected environment, advanced reporting capabilities that allow you to monitor all operations, income and spending and sales trends, integration with Microsoft Office to speed access to corporate data, the ability to process information from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it possible to develop specialized programs. Progent can show you how to set up and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can provide expert GP support professionals to show you how to convert the advanced features of Microsoft Dynamics GP business accounting software into a high-value business solution.
Hosting for Virtual Servers Professionals
Consultancy Private Clouds for Small Businesses
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest level of availability and scalability and is in addition simple to transfer to another host. Progent's Private Cloud Hosting options are built on proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to save dramatically on the costs of capital investments, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.
Load Aggregation Testing Consulting Services
Remote VLAN Test Lab Consulting Services
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent customers without sufficient internal resources to configure effective test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping critical IT projects on schedule.
Email Polymorphic Virus Protection Services
ProSight Email Content Filtering Technology Professional
Progent's ProSight Email Guard uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
SQL Server SSAS Configuration
SQL Server 2016 OLTP Support and Integration
SQL Server 2016 offers major enhancements in speed, capacity, security, high-availability, mobile computing integration, and integrated business intelligence. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite expertise to assist organizations of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Support and Setup Dynamics GP/Great Plains
Urgent Microsoft Dynamics GP ERP Consulting
Progent can help you plan and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, strengthen your security, enhance your management reporting, take full advantage of Microsoft Office integration, and reduce productivity interruption by creating and executing a smart migration strategy. Progent can also help educate new Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce solutions that work transparently with Microsoft Dynamics GP 2010/Great Plains 2010.
SQL Server 2014 Cluster Shared Volumes Troubleshooting
Microsoft SQL Server 2014 Specialists
SQL Server 2014 includes major improvements in key areas such as performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services such as system design, deployment, administration, remediation, and application development expertise to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Online Troubleshooting ProSight NinjaOne RMM Remote Server Management
NinjaOne ProSight Remote Monitoring and Reporting Online Consulting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital devices.
Microsoft Exchange 2010 Upgrade Specialist
Specialists Exchange Server Upgrade
Progent's Microsoft-certified consultants can provide low-cost remote and onsite help to carry out your migration to Exchange 2010, produce thorough documentation of your upgraded messaging system, train your network support team and end users to get them up to speed quickly on Exchange Server 2010, and offer ongoing administrative consulting and technical support. Progent's consultants can also help you migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.
Capacity Planning Test Lab Professional
Network Testing Lab Professionals
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent clients who lack adequate internal resources to configure proper test systems, the lab cuts capital costs and technical risk while keeping vital IT initiatives on schedule.
Utah Computer Consultants
Oklahoma Computer Consulting Firm
Progent's National Support Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service engineers offer telephone support and remote secure network access to isolate and resolve network problems rapidly and economically. The breadth of technical experience represented by Progent's team of nationwide support engineers makes it possible to escalate even the toughest network issues to competent experts as needed.
SQL Server Reporting Services Contract Programming Firm
FRx Programming Company
Progent offers remote and on premises expertise to help you with any facet of business intelligence reporting from debugging or modernizing reports to designing and deploying an advanced business intelligence solution. Progent's BI consultants can help you to maintain your current BI system, help you to upgrade reports from a discontinued reporting product to a modern one, and provide custom online training tailored to your individual needs. Progent's management reporting professionals offer expertise in the leading BI reporting tools such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Designer.
Microsoft Skype for Business Engineer
Consultancy Skype for Business Mobility Services
Progent's consultants offer online and on-premises consulting services for organizations of any size to assess the benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Microsoft or Microsoft 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and validate a security environment for your Skype for Business solution that meets government and industry standards.
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