Enlarging your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Edmonton company to select the right tools and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Edmonton, Alberta businesses to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, organization-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update the status of their current tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service enables you to supplement your current Help Desk staff by sharing responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your business to provide world-class IT support to your teleworkers, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Edmonton, Alberta company, phone 1-800-993-9400 or refer to Contact Progent.