Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Edmonton organization to select the appropriate technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Edmonton, Alberta organizations to with any facet of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current trouble tickets, enter information, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to expand your current Support Desk staff by splitting delivery of Support Desk support services transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support solution based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your at-home workforce, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Edmonton, Alberta business, call 1-800-993-9400 or go to Contact Progent.