Enlarging your at-home workforce can have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of experience helping SMBs to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Edmonton company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Edmonton, Alberta organizations to succeed with any aspect of building a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of remote IT support experts along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or edit their current tickets, add details, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your business to augment your existing Help Desk Call Center team by splitting delivery of Support Desk support services seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your company to provide best-in-class IT support to your teleworkers, go to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Edmonton, Alberta business, call 1-800-993-9400 or refer to Contact Progent.