Edmonton Work from Home Employees Solutions Support and Consulting
Help Desk Solutions Consulting Experts
Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Edmonton organization to select the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent offers services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Edmonton, Alberta companies to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide changeover to a telecommuter business model, which could be driven by a pandemic or as an element of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists along with world-class ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit their current trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows you to supplement your current Call Center staff by splitting delivery of Call Center support seamlessly between your regular IT support personnel and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one PSA platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your company to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Edmonton, Alberta business, call
An index of content::
Windows Server 2016 Integration Specialist
Top Rated Windows Server 2016 Scale Out Clusters Online Help
Progent's Windows Server 2016 disaster recovery experts can assist you to design a DR solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.
Biggest Supplemental Support Desk Outsourcing
Co-managed Heldesk Online Support
Progent's Computer Help Desk Call Center Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who need fast access to a Help Desk Call Center with expert phone support and effective escalation capability but who must work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Deployment.
Email Predictive Sender Profiling Consulting
ProSight Email Content Filtering Policies Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.
Microsoft T-SQL Developer Firms
Top Rated Designer SQL Server Capacity Planning
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast creation of cutting-edge enterprise-class programs that can give your company a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, ensures you success in designing, installing and managing Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.
Macintosh and Exchange Technology Consulting Services
Top Troubleshooting Spotlight and Outlook for Mac
Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, allowing Mac users to get and send email, examine the Exchange global address list, copy addresses, sync up calendars, and alert fellow workers to conferences with your Exchange account. Progent will make sure that your Exchange Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage training.
scom 2016 gateway server Setup and Support
Top Rated scom 2016 gateway server Consultant Services
System Center 2016 Operations Manager helps to ensure consistent performance and dependable availability for critical workloads by offering unified, cross-platform tracking of physical and virtual resources installed throughout local datacenters and cloud environments. Progent's consulting team can provide world-class remote and onsite support to help businesses of any size to design, integrate, optimize, update and repair Operations Manager 2016 solutions. Progent can help your company to migrate to SCOM 2016 from earlier versions of Operations Manager or from different monitoring products, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
North Dakota Network Installations
Oklahoma Information Technology Outsource
Progent’s Technical Response Center (TRC) provides affordable nationwide extended hours remote support for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer extended hours telephone help and remote secure network connection to isolate and repair network problems quickly and affordably.
ProSight password management Consult
IT asset management Professional
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of the time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it.
Windows Server Update Services Engineers
Windows Server Update Services Technology Professional
Microsoft Windows SUS enables information technology managers to deploy and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT staff can fully and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft WSUS deployment, setting up client's workstations, establishing the Group Policy parameters, and making sure your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.
Identity Verification Online Help
After Hours Information Technology Consulting Identity Verification
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices.
24-7 Juniper Junos os Security Firms
Juniper Junos BGT Cybersecurity Company
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
BlackBerry Desktop Manager Consultancy
BlackBerry Redirector Engineer
Progent can provide the expertise of RIM BlackBerry-certified professionals who can assist small organizations to plan, administer, and repair BlackBerry technology economically and effectively, eliminating the need for an internal BlackBerry specialist and minimizing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's proven online support model, provides small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software seamlessly into their information system.
Cisco and Microsoft Certified Experts Amazon MWS integration Expert Development
Amazon MWS Programming Firms
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, lower their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.
Private Cloud Hosting for Virtual Data Centers Professionals
ProSight Hosting for Virtual Servers Consult
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the maximum degree of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting and management options are built on proven virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unmatched level of vendor flexibility.
CCNP Certified Catalyst Wi-Fi 6 and Wi-Fi 6E AP Online Support
Online Support Services Catalyst 802.11ax AP
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP experts can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.
5500 Wireless Controller IT Services
CCIE Expert Certified 5500 Wireless Controller Online Support Services
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing wireless performance by reducing the impact of radio frequency congestion, enhancing Wi-Fi availability with fast failover, and hardening security by identifying threats and filtering traffic content based on user type and location. Progent can assist your business to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out an efficient transition to Cisco's modern wireless controller solutions.
Remote Workers Cybersecurity IT Consulting
At Home Employees Cybersecurity Network Consultants
Progent can assist small and medium-size businesses to implement cybersecurity defense solutions and provide response services required for at-home workers.
ISP Selection Technology Professional
Internet Carrier Selection Specialist
Progent can provide the cost-effective services of remote Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet access solution aligns with your business needs. Support services available from Progent include assessment of your existing bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a smooth switchover to a different ISP and/or service plan. Provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
Small Business Server 2008 Support and Integration
24-7 Microsoft Small Business Server Professionals
Microsoft Small Business Server is a low-cost suite of server products that offers the basis for a feature-rich but easy-to-manage information. The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server calls for a computer consultant with hands-on experience designing and building seamless, end-to-end business network solutions. Progent's Microsoft Small Business Server consultants have an average of over a decade of background integrating computer networks founded on Microsoft platforms. This experience assures you results in installing, managing, and repairing IT environments that include the Small Business Server package of servers and productivity software.
Ubiquiti XG switch Consultant Services
Consultancy Ubiquiti UniFi AP
Progent offers fast access to the skills of seasoned Wi-Fi consultants who can help you to assess the value of Ubiquiti UniFi wireless access points for your company and assist you to plan, deploy, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to select, configure, and position Ubiquiti UniFi Wi-Fi APs for optimal coverage and throughput.
CallManager On-site Technical Support
Remote Support Contact Center
Cisco Cisco Unified Communications Manager, formerly branded CallManager, operates as the core of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express provide a modern IP-PBX by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's CCIE-certified consultants offer effective and affordable online and on-premises support to assist organizations of all sizes to build and maintain CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum productivity. Progent's consultants can assist with any aspect of CUCM support and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server clustering solutions for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Security Certification Juniper SSG140 Router
Juniper SSG320M Router Network Intrusion Penetration Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Open Now Work at Home Security Support and Setup
Best Offsite Workforce Cybersecurity Outsourcing
Progent can assist small and mid-size organizations to install endpoint security defense systems and deliver response services for offsite workers.
SCCM 2016 Hybrid Integration Remote Support
SCCM 2016 Device Management IT Consultants
System Center Configuration Manager 2016 automates application and device provisioning at scale, streamlines security and compliance settings control, inventories network assets, guards against company data leakage, performs network health reporting, enables safe end-user self service, and offers a single point of control for managing multi-OS networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can help your organization with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Microsoft Dynamics NAV Consultants
Microsoft Dynamics Business Central Consulting Services
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single soultions for financials, inventory control, operations control, project management, purchasing, sales and marketing, supply chain, and advanced reporting. Progent's Dynamics Business Central/NAV consultants can assist your organization to maintain your older Dynamics NAV environment or upgrade smoothly to a cloud-hosted, on-premises, or hybrid deployment.
CISSP Certified Cybersecurity Manager Consultants
CISSP Certified Cybersecurity Manager Consult
Progent's CISSP-certified network security experts can assist businesses of any size with any facet of IT security. Progent can help create cost-effective security solutions that protect a small office from modern threats or Progent can design, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients accessing IT resources spread over multiple physical sites and public and private clouds.
Moonlight Network Consultant Openings
Microsoft Certified Job Opportunity
Progent is hiring a variety of full-time workers such as motivated Microsoft Certified Systems Engineers; system consultants with Cisco CCNP or CCIE credentials; and specialists in advanced system architecture with experience in mobile access, wireless integration, high-availability environments, business continuity solutions, data protection, and VMware technology. We are also seeking workstation support technicians, remote troubleshooting specialists, and CISSP or CISM certified security consultants. Progent is also seeking veteran managers who can perform effectively in our dynamic, virtual office model. Progent contracts independent consultants who have in-depth knowledge and hands-on background in crucial IT topics beyond our main service focus. Progent's Experts Group hires contractors who can provide advice and development services for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of non-Microsoft operating systems such as Linux, Macintosh, or Sun, or can provide expert help in areas like telecommunications, web site development, Electronic Data Interchange, web commerce, or dbm programming. Independent contractors certified by Progent cooperate with Progent's staff engineers to provide comprehensive solutions for small and midsize business networks.
Cisco PIX Testing
Spam Filtering Consulting
For small and midsize businesses, network security and information assurance and compliance is excessively complicated to stay ahead of yet too risky to overlook. The largest largest enterprises have been breached, and the leading cloud services have on occasion been knocked out. It looks as though there's no place to run. Progent makes it affordable for smaller companies to carry out vital security projects successfully by providing the benefit of billed time to the nearest minute with no minimum billing for remote support. This means you can have the help of a world-class computer consultant to deliver just the knowledge you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help your business with any level of system security including security assessments, virus screening and recovery, spam and email content filtering, email data leak protection, compliance reporting, and designing a complete security strategy.
Emergency Microsoft Operations Manager On-site Technical Support
Monitoring and Reporting On-site Support
Even if your company has a minimal computer services staff and a modest IT budget, your information system can still have the same high availability and performance that once needed a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network professionals, the most recent system management products for 24x7 monitoring and threshold alarms, and economical support packages such as a help desk service to keep your mission-critical business applications and hardware operating.
Emergency Ransomware Defense Consultant
Microsoft, Cisco and Security Certified Experts WannaCry Ransomware Defense Services
Progent provides expertise for security analysis packages including Microsoft Baseline Security Analyzer for running a set of programmed system testing scans to identify potential security problems. Progent has broad experience with security auditing tools and can help you to understand audit reports and respond effectively. Progent can show you how to build security into your company processes, configure auditing software, define and implement a secure system architecture, and suggest policies to maximize the security of your network. Progent's security engineers are able to help you configure a firewall, implement safe remote access to email and data, and install VPN. Progent's qualified security engineers can test the protection of web-based software and can run comprehensive security audits of enterprise-wide security to determine your company's compliance with key international security standards including HIPAA, PCI, and ISO.
Adaptive Security Device Manager Consulting Services
Technical Support Cisco Firewall Integration
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your current PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, tune, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
24/7 ASA IT Consulting
Cisco ASA 5500 Firewalls Remote Support Services
Progent's Cisco certified networking experts can assist your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
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