Edmonton Offsite Workforce Connectivity Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your telecommuter workforce may have a major effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Edmonton company to select the right technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent offers support services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Edmonton, Alberta organizations to succeed with any facet of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A fast, company-wide changeover to a from-home workforce, which might be driven by a pandemic or as a component of a business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their active trouble tickets, enter information, and upload screenshots and attachments. Support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Desk staff by sharing delivery of Support Desk support services transparently between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collective support solution based on the leading professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to deliver world-class technical support to your telecommuters, refer to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Edmonton, Alberta company, call
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24-7 SCDPM 2016 Integration
Support and Help System Center 2016 and SSRS Reporting
Small to mid-sized businesses can now get all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft Premier IT consulting professionals. With Progent's economically priced network support packages, small businesses can select a simple Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company networks world-class availability, security, and performance.
Intune Endpoint Protection Remote Support Services
Microsoft Certified Partner Mobile Device Management Support Outsourcing
Progent's Microsoft-certified Intune consultants can help your company to assess the strategic case for utilizing Microsoft Intune for managing your web-facing mobile devices including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent can help you to define security and compliance policies, set up pilot systems to evaluate the appropriateness of Intune for your environment, deploy Intune across your IT ecosystem, combine Intune with SCCM for single-console change management, and provide ongoing support for your Microsoft Intune deployment.
Windows Server 2016 Hybrid Configuration Integration Services
Microsoft Certified Expert Windows Server 2016 PowerShell IT Consulting
Progent's Windows Server 2016 disaster recovery experts can assist you to design a DR system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.
Award Winning Microsoft Firewall IT Consulting
Microsoft Expert Microsoft Proxy Server Consultant Services
Progent's certified ISA Server consulting experts have extensive experience developing Microsoft-based security designs for IT networks with many sites, remote users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your network.
24x7 Windows Server 2003 Professional
Windows Server 2003 Specialist
Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and IT consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, configuration, update, and maintenance offerings include system design, deployment, project management, on-premises and remote technical support and troubleshooting, Call Center services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
After Hours Windows Server 2016 VM Load Balancing Engineer
Largest Windows Server 2016 Hybrid Integration Consultant Services
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a disaster recovery solution based on Microsoft's most advanced Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a stretch cluster quorum arbitration point.
Support and Setup At Home Workers Cloud Integration
Top Rated Offsite Workers Cloud Integration Specialists
Progent can assist small and mid-size businesses to provision their remote employees with reliable access to cloud resources.
Technical Support Outsource Online Visio Training
Microsoft Certified Expert Live Online PowerPoint Training Professional
Progent offers live online training for popular desktop applications and operating systems including Office and Microsoft 365 Excel, Word, PowerPoint and Visio plus Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10. Online training provides the benefits of conventional in-person seminars, such as instant communication between students and teachers, but eliminates the costs of travel and the hassle of attempting to accommodate the availability of multiple workers. Offered to single students or groups of any size, Progent's virtual training allows the trainer to conduct the class from an online facility while the clients can be dispersed across a campus or all over the country. Live online learning supports proven learning tools like broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be brief and personalized to specific subjects or extended in time and wider in coverage.
Help and Support Chief Information Officer
CIO Online Support Services
Progent can supply small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy appropriate IT products to improve business processes so they align better with your business goals. Your company can develop and implement a well conceived information technology plan without absorbing the expense of a full-time senior IT executive.
Top Ranked Linux Consultant
BSD Computer Consultancy
Progent's UNIX family support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to show you how to build and manage a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Recruiter Microsoft Consultant Work From Home Job
Recruiter Cisco Consultant Part-Time Job
Progent is seeking to find staff-level, results-driven Microsoft accredited engineers with MCSE credentials; Cisco certified system engineers with Cisco CCDP or CCIE certification; security professionals with CISSP or CISA or comparable security credentials; and high-end network architecture consultants with experience in mobile access, wireless connectivity, high uptime, workplace recovery, information preservation, and VMware. Progent also is hiring professionals who can work on our team of desktop support technicians and off-site support professionals. Also, Progent is seeking talented administrators able to perform productively in Progent's high-growth, virtual office environment.
NinjaOne Server RMM Consultant
Network Consulting NinjaOne Automated Server Inventory
A centerpiece of Progent's NOC is its effective integration of NinjaOne RMM, a cutting-edge remote monitoring and management (RMM) solution which facilitates automated alerts and streamlined incident response.
Fault Tolerant Inter-Office Connection Remote Troubleshooting
Urgent SQL Server Cluster Online Support Services
Progent's Disaster Recovery/Business Continuity consultants have in-depth experience assisting small and mid-size organizations to reduce system downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore systems, and non-disruptive system maintenance. Progent's business continuity experts can help your company to plan and validate an efficient business continuity strategy that aligns with your business goals and budget. Progent's disaster recovery specialists can help you to design, implement, and manage resilient technologies such as redundant Internet access, virtualized servers, clustering, load balancing, continual off-site backup, and multi-location hot backup centers.
Configuration Live Communications Server
Microsoft Experts Live Communications Server Technology Consulting Services
Microsoft Office Communications Server provides IM and Real Presence in an extensible, world-class solution featuring enhanced protection, seamless integration with popular Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can benefit from lower costs and improved operational efficiencies, increased individual productivity, and better IP protection with this easy-to-manage, highly available solution. Successful deployments of Office Communications Server call for extensive planning and consideration prior to installation. Progent's Microsoft-certified professionals can deliver the expertise needed to deliver all the benefits of Microsoft Office Communications Server across your whole corporation.
Outlook autodiscover Technical Consultant
Microsoft 365 Portal On-site Support
Microsoft supports transparent hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and within budget.
Supplemental Support Desk Computer Engineer
Remote Supplemental Service Desk Remote Support Services
Progent provides three basic types of Call Center support : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals offers your customers easy access to a reliable technical resource with extensive experience providing phone support and online repair for networks powered by Microsoft products. Progent's focus is on giving the support Helpdesk a respected reputation as a solid contributor to company performance. Progent's goal is to fix and not merely record problems.
CISA Certified Security Audit Consultant Services
Professional Security Audit
The Certified Information Systems Auditor credential is a globally recognized achievement that indicates expertise in information system security auditing. Accredited by ANSI, the CISA credential has consultants pass an extensive examination given by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit professional able to help companies in the areas of IS audit services, information technology enforcement, systems and infrastructure ROI, information technology support, protection of information resources, and business continuity preparedness.
ProSight Virtual Hosting Consult
ProSight Private Cloud Services Services
Progent's ProSight Virtual Hosting service combines proven virtualization architecture, a world-class data center facility, and the technical support services of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive IT outsourcing solution that improves network dependability and security, eliminates management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a smaller company can have each of its software platforms and critical business application servers hosted in a secure and reliable facility on a high-performance, high-availability virtual server set up and supported by Progent's network support professionals.
Herakles Colocation Center Test Lab Consult
Professionals System Pilot Testing Lab
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for testing mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, planning or validating business continuity strategies, resolving compatibility problems, and building training systems for new technologies. For Progent clients who lack sufficient in-house resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical IT initiatives on schedule.
Largest Professional Service Reports
After Hours Online Help Tracking Service Costs
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to every client. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Progent Management Network Engineers
Progent's Management Networking Consultancy Services
Progent's management team includes seasoned veterans with years of background providing computer consulting services, troubleshooting, and strategic IT planning to businesses ranging in size from small offices to global enterprises. Great service requires great personnel, and Progent is proud to have put together a management team able to provide customers with the top service value available anywhere.
Professional Business Portal for Dynamics GP
Remote Expert Microsoft Certified Dynamics GP BizTalk Adapter Professional
Progent's seasoned application designers and software developers can help your business to create customizations to Microsoft Dynamics GP/Great Plains that support the unique requirement of your organization while retaining the advantages of seamless Windows integration. Progent can also provide help with a selection of software development tools that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Microsoft Azure VPN configuration Reporting
Azure and iPhone integration Consultants
Progent's consultants can assist you to plan and implement an efficient migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and cloud assets.
Custom Software Developer
Immediate Custom Software Programming Company
For assistance creating, improving, or repairing business aplications for Windows, any version of Linux, or for the Web, Progent's expert team of program developers, database designers, and project managers can help ensure you get the job completed on time and within your budget. Progent's seasoned software developers offer cost-effective and efficient remote help for jobs as simple as writing Vidual Basic macros for Office Excel or as large as developing mission-critical database applications based on SQL Server or Oracle.
ProSight DPS ECHO Hybrid Cloud Backup Services Consultant Services
Technical Support Services ProSight DPS ECHO Cloud Backup Services
ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations a low-cost end-to-end service for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's disaster recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data.
Cybersecurity Evaluation Consultant
IT Security Consultant
Progent's certified cybersecurity consultants can run security assessments of enterprise-wide security to validate your organization's cybersecurity profile compliance with key industry security standards. Progent can provide ongoing managed services for security monitoring, on-demand company-wide security audits, and targeted security evaluations for critical areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's certified security consultants can also conduct extensive security audits to determine your company's compliance with recognized industry security standards including HIPAA, PCI, and ISO.
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