Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Edmonton organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide services ranging from on demand expertise for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Edmonton, Alberta businesses to with any facet of building a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide changeover to a from-home workforce, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their current tickets, enter details, and append screenshots and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Call Center organization by splitting delivery of Call Desk support services transparently between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class desktop support to your telecommuters, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home solution for your Edmonton, Alberta organization, call 1-800-993-9400 or refer to Contact Progent.