Edmonton Telecommuters Connectivity Support
Help Desk Call Center Solutions Consulting Services
Enlarging your at-home workforce can have a major effect on IT architecture, security, and company culture. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Edmonton organization to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Edmonton, Alberta businesses to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A fast, organization-wide switchover to a from-home workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their current trouble tickets, add information, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to supplement your existing Help Desk Call Center organization by splitting delivery of Call Center support services seamlessly between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the leading professional services automation tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide best-in-class technical support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Edmonton, Alberta organization, call
An index of content::
SUS Services
Consultant Services WSUS
Microsoft Windows SUS enables IT managers to deploy and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and easily manage the installation of patches that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up client's computers, defining the Group Policy settings, and making sure your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container appropriate for your system environment.
Microsoft 365 Gmail migration Specialist
Microsoft 365 migration PowerShell Professional
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is carried out on schedule and within budget.
Services Microsoft Windows 10 Upgrade
Specialists Windows 10
Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite assessment and migration support for Windows 10 offered by Progent's consultants include ROI estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, telecommuter access, data and identity security, streamlined deployment and administration, infrastructure design, Wi-Fi support, business continuity planning, custom training for network management personnel and end users, and post-migration Call Center support services.
MCSE Expert Certified SCCM 2012 Policy Settings Integration Support
SCCM 2012 Asset Inventory IT Services
Progent's Microsoft-certified consultants can help your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy change management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving IT needs. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and IIS.
24x7 Technical Support Supplemental Help Desk Cost Savings
Urgent Helpdesk Sharing Costs Consultants
Progent's Helpdesk outsourcing and co-sourcing service programs help organizations to cut costs and improve productivity.
24-Hour Shared Helpdesk Consultants
Remote Technical Support Virtual Support Desk
Progent provides three basic types of Help Desk support including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your customers easy access to a reliable support resource with extensive experience delivering phone support and remote access repair for IT systems powered by Microsoft products. Progent's concentration is on giving the support Helpdesk a positive image as a key contributor to business performance. Progent's goal is to fix rather than simply record problems.
ProSight Email Spyware Protection Consultants
Professional Email Polymorphic Virus Protection
Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of ProSight Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.
Azure Active Directory Domain Services Specialist
Azure AD DS Network Engineer
Progent's consultants can assist you to design and carry out an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD DS and Azure AD Connect to unify identity services for both on-premises and cloud resources.
Nexus NX-OS IT Services
Nexus Switch FabricPath Technical Support
Nexus series switches are designed to deliver the speed, expandability, dependability, virtualization support, capacity, data protection and ease of management needed to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and on-premises consulting expertise to help your IT staff to design an optimal switch architecture, set up test systems to validate your switching solution, deploy Nexus switches, define and implement appropriate policies, run security vulnerability assessments, set up advanced monitoring, consolidate resources through virtualization, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the advanced zero-downtime features available for Nexus products. Progent can also assist you to migrate efficiently from legacy Nexus models or Catalyst switches to current Nexus platforms.
Microsoft Windows 7 Professional
Microsoft Windows 7 Evaluation Network Engineer
Progent's certified consultants can provide offsite and onsite support services to help your company to manage, maintain, and repair computers based on Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, data and identity protection, disaster recovery, online connectivity, smartphone and tablet integration, wireless network design, and remote network monitoring.
IT Consultant 64-bit Server
Troubleshooting 64-bit Server
Progent's Microsoft-certified engineers can help you to update your servers and/or workstations from 32 to 64 bits. Progent can help your company to understand the risks and advantages of upgrading to 64-bit processing, plan an efficient upgrade strategy that reduces operational interruptions, and deliver inexpensive, expert remote help to assist you to install 64-bit software and application software on your current computers.
Juniper SSG550M Router Security Auditor
Award Winning Juniper SSG Series Gateway Cybersecurity Contractor
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Top SharePoint Remote Troubleshooting
Professionals SPS 2016
Progent's Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server provides a central spot for your workers or customers to access, organize, distribute and interact with useful data, documents, and software and to interact with other people. It allows quicker and more intelligent decisions, more efficient access across groups and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information available within and outside a business network. Windows SharePoint Services join employees, customers, teams and projects with the information they've developed in a manner that makes data convenient to locate, retrieve and re-use.
Exchange 2013 Disk Availability Group Consultants
Exchange 2013 Migration IT Consulting
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important new features as well as a revamped structure. These improvements favorably impact key IT areas like manageability, availability, security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible advantages of upgrading to Exchange Server 2013, create an efficient validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange Server 2013.
Antispam Technology Consulting
Support Services Anti-Virus
E-Mail Guard is Progent's economical spam filtering and virus protection service that gives small companies enterprise-quality protection against spam, viruses, directory harvesting, and other varieties of e-mail-based attacks on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-managed antispam and virus defense services that stop email assaults before they can breech the network firewall. Perimeter Manager also allows administrators monitor and manage their e-mail systems, regardless of server platform, hardware type, or geographic location.
Microsoft Financial Software Support
Dynamics GP/Great Plains Consulting
Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics platform that unifies data and processes across your business, communicates easily with other solutions, and brings together employees, clients and suppliers unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, protected server and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP 2010.
24/7 Designer Project Online Desktop Client
Microsoft Project My Sites Engineers
Progent's Microsoft-certified consultants can provide advanced support in implementing, using and debugging any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective online consulting services based on proven best practices to help businesses of all sizes to receive all the advantages of this powerful platform. Support services available from Progent include system planning, installation and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training.
Aironet 3600 Access Point Technical Consultant
Information Technology Consulting Aironet 4800 Access Point
Progent's certified wireless consultants can help organizations of any size to design, deploy, administer and troubleshoot Cisco Aironet Wi-Fi AP solutions to achieve the performance, coverage, density, scale, security compliance and ease of management needed for seamless connectivity between Wi-Fi and wired network infrastructure. Progent offers affordable remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet APs and Progent can assist you design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
Aironet Wave 2 Wi-Fi AP Information Technology Consulting
Aironet 802.11ac AP Upgrade Online Troubleshooting
Progent's Cisco CCIE-certified Wi-Fi network experts can provide remote or on-premises integration and troubleshooting services to help your organization to design, implement, upgrade, tune, administer and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your unique office layout, construction, and expected network traffic.
Emergency system center 2016 operations manager Online Technical Support
system center 2016 operations manager IT Consulting
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for critical applications by offering unified, cross-platform tracking of physical and virtual resources deployed across local systems and cloud environments. Progent's consulting group can provide advanced remote and onsite support to help businesses of all sizes to design, implement, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can help you to move to SCOM 2016 from older versions of Operations Manager or from different IT infrastructure monitoring products, or integrate a variety of monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
System Center 2016 and NetApp Integration Technical Support
Technical Support System Center 2016 and Exchange Integration
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
Award Winning Automated Desktop Management Professionals
ProSight Patch Management Automation Professionals
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical devices that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity.
domain management Consultants
ProSight domain expiration management Engineers
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
Microsoft System Center Operations Manager Remote Technical Support
IT Consultant Monitoring and Reporting
Medium-size businesses can enjoy all the advantages of Microsoft System Center Operations Manager and have fast availability of Progent's Microsoft and Cisco Premier Certified network consulting professionals. With Progent's affordably priced network service programs, mid-size organizations can select a simple co-sourcing service program based on System Center Operations Manager with network monitoring, automated alerts, comprehensive reporting, Help Desk support, and remote troubleshooting. For businesses with line-of-business environments who need high availability networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide medium-size company information systems enterprise-class reliability, security and productivity.
Technology Professional Office Word document sharing
Engineer Office Word for Android
Progent's Office Word and Microsoft 365 Word consultants can provide a wide selection of economical online consulting services to assist your organization to maintain your legacy Microsoft Office Word environment or assist you to move to a newer version of Microsoft Office Word. Services available from Progent's experts include VBA software development, isolating and resolving compatibility problems between different versions of Office Word, interfacing Word with other Microsoft Office apps such as Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone integration, and remote training classes tailored for your special requirements.
Help and Support Data Center Colo
Colocation Professional
Progent's data center support services are intended for companies with hardware located at IDCs or data center colocation hosting sites and requiring timely on-site service at the colocation facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a full array of IDC and data center and co-location support services including system topology evaluation, Windows and UNIX server integration and support, troubleshooting for server and communications networking, design and installation of non-stop configurations, defining and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing solutions, and planning fault tolerant server and storage clustering systems.
Project Design Tuning Engineer
Enterprise Project Management Consulting Services
For enterprise project management support, Progent offers access to veteran information technology experts with decades of background in IT management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise customers adhere to leading practices to make sure strategic projects are completed on time and on budget.
ProSight Spam Filtering Services Consulting
Urgent ProSight Email Data Loss Protection Engineers
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.
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