Enlarging your at-home workforce can have a major effect on IT architecture, security, and company culture. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Edmonton organization to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Edmonton, Alberta businesses to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A fast, organization-wide switchover to a from-home workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their current trouble tickets, add information, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to supplement your existing Help Desk Call Center organization by splitting delivery of Call Center support services seamlessly between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the leading professional services automation tool for handling help requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide best-in-class technical support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Edmonton, Alberta organization, call 1-800-993-9400 or go to Contact Progent.