Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Edmonton company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Edmonton, Alberta companies to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be motivated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update their current tickets, add information, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center organization by splitting responsibilities for Help Desk Call Center services transparently between your regular support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support model based on the number one professional services automation tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Edmonton, Alberta company, call 1-800-993-9400 or go to Contact Progent.

An index of content::

  • 24 Hour Cisco Router Tech Support Online Cisco Certified CCIE Consultant Edmonton, Alberta
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    Cisco Firepower AVC Network Consulting

    Cisco's Firepower NGFWs Firewalls provide a major performance boost over Cisco's popular ASA 5500-X security appliances and include unified management of modern security capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network ecosystems that include branch offices, data centers, and cloud resources.

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    Progent's experts offer Apple macOS and OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and email help, network protection services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud services. For computer environments based exclusively on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, configuring and supporting a network environment that is available, safe, fast and aligned with your organization's business goals.

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    Progent's Intune consultants can help your organization to assess the business case for adopting Microsoft Intune for managing your mobile computers including laptops, smartphones, and tablets based on Windows, Apple iOS, and Google Android. Progent can assist you to configure security policies, plan and deploy pilot systems to confirm the appropriateness of Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and maintain your Intune solution.

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    Besides providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, upgrade assistance, and one-on-one or group online training tailored to meet your specific needs. Progent's consultants also can help you build and maintain a protected, robust network infrastructure to run your ERP, MRP and accounting applications.

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    Progent's remote access and smartphone synchronization specialists can assist you to plan and deploy connectivity solutions for off-site desktop PCs, laptops, and wireless handhelds so they work tightly with your information network, enabling your business to improve the efficiency of your remote workforce.

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    Network monitoring typically entails observing a system's resource usage to help identify throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux and can be deployed to observe multi-OS networks where Linux and Windows coexist. Progent's network integration engineers can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX support professionals provide small companies and programmers assistance with administering and servicing UNIX and Linux systems that work with Microsoft-based products.

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    Before Progentís Microsoft Operations Manager solution, network issues were handled reactively, once workers complained about them. With the help of proactive, computer generated alerts and trend reports created by MOM, Progent is now able to anticipate system problems before they becomes critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients know that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, security and productivity.

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    Progent's Cisco certified Wi-Fi consultants can provide economical remote and on-premises support for both end-of-life and current 802.11ac Aironet Wi-Fi APs and Progent can help you to plan and manage Wi-Fi environments that include indoor and outside/industrial Aironet access points.

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    Key features of Microsoft Dynamics GP accounting include a modular structure that lets you license only the components you need, a standardized foundation based on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that permit you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to speed access to corporate information, the capability to integrate data from almost any database or desktop software into Microsoft Dynamics GP, and an open architecture that makes it easy to develop custom applications. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP business accounting software into a productive business management solution.

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    The QTS (formerly Herakles) Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your business is planning on moving your main or offsite backup system to the Herakles data center, Progent can provide a variety of budget-friendly consulting services such as colocation migration, equipment installation and upgrades, network improvements, comprehensive project management services, virtualization expertise, offsite network monitoring, streamlined network administration, application development, disaster recovery/business continuity planning and testing, data security evaluation, and the support of the Progent Test Lab.

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    Progent can help you to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or assist you to modify your existing SCCM 2012 environment to support your changing business needs. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent's Cisco CCIE network consultants can help you to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software expertise.

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    Stealth penetration checking is an important part of any comprehensive IT system security plan. Progentís security professionals can run thorough intrusion checks without the knowledge of your company's internal IT staff. Unannounced penetration checking shows whether current security monitoring systems such as intrusion incident alerts and event history analysis are properly configured and actively monitored.

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    Progent offers fast remote support from Cisco-certified CCIE networking consultants. Progent's CCIE engineers can connect to your network via advanced remote support tools to provide quick and economical troubleshooting and repair of urgent network issues.

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    Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of detailing and archiving support activity allows more efficient service and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • MRTG for Linux Services Top Rated Linux Network Monitoring, Nagios and MRTG Engineers
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  • Microsoft Certified Expert Technical Consultant SBS Premium Add-on Consulting Services Microsoft SBS 2008
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  • Best Network Performance Analysis Technical Support Services
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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues.

  • Microsoft Consulting Best Practices Networking Firms Access to External Support Databases Small Office IT Consultant
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  • Microsoft Dynamics GP Remote Troubleshooting Help and Support Dynamics GP Software
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  • Microsoft Exchange 2013 Configuration IT Services Exchange 2013 Disaster Recovery Technology Consulting
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    Progent's productive atmosphere will allow you to become a better consulting professional by enhancing your technical knowledge and boosting the loyalty of your clients. Progent delivers this commitment by recruiting the best consulting talent for you to operate with, providing an advanced network and communications infrastructure, running specialized application utilities to deliver the highest level of service, and by streamlining our business models for attracting and retaining customers.

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    Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines security and compliance settings control, inventories network resources, guards against company data leakage, provides network health monitoring, allows safe end-user self service, and offers a common point of control for administering mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can assist your organization with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

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    Progent's Microsoft certified consultants can assist your company to evaluate Microsoft Windows 7 to verify application and driver compatibility and to determine its performance and stability working in your environment. Progent's consultants can also show you how to estimate the likely strategic benefits of adopting Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business, Progent can help you to design and carry out a smooth upgrade to Microsoft Windows 7 from a an older release of Microsoft Windows.

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    Progent offers fast access to the skills of veteran Wi-Fi consultants who can assist organizations to determine the advantages of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, install, maintain, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to assist you to select, provision, and position UniFi Wi-Fi APs for optimal signal coverage and throughput.

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    Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

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    Microsoft SQL Server 2014 incorporates major enhancements in key areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates transparently with all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services including system design, deployment, management, remediation, and application development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 deployment.

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