Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Edmonton company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Edmonton, Alberta companies to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be motivated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update their current tickets, add information, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center organization by splitting responsibilities for Help Desk Call Center services transparently between your regular support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support model based on the number one professional services automation tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your telecommuters, go to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Edmonton, Alberta company, call 1-800-993-9400 or go to Contact Progent.