Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Edmonton company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Edmonton, Alberta companies to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be motivated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Edmonton, Alberta company, call