Expanding your at-home workforce can have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Edmonton company to select the right technologies and follow leading practices in creating and operating a secure virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand guidance for getting you past challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Edmonton, Alberta organizations to succeed with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current tickets, add information, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your business to augment your existing Call Center staff by splitting responsibilities for Help Desk Call Center services transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the leading professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Edmonton, Alberta business, phone 1-800-993-9400 or refer to Contact Progent.