Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Edmonton organization to select the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent offers services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Edmonton, Alberta companies to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide changeover to a telecommuter business model, which could be driven by a pandemic or as an element of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists along with world-class ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit their current trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows you to supplement your current Call Center staff by splitting delivery of Call Center support seamlessly between your regular IT support personnel and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one PSA platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your company to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Edmonton, Alberta business, call 1-800-993-9400 or go to Contact Progent.