Edmonton Teleworkers Integration Support and Consulting
Help Desk Augmentation and Outsourcing Consulting
Expanding your at-home workforce can have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Edmonton company to select the right technologies and follow leading practices in creating and operating a secure virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand guidance for getting you past challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.
Progent's consultants can help Edmonton, Alberta organizations to succeed with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current tickets, add information, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to augment your existing Call Center staff by splitting responsibilities for Help Desk Call Center services transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the leading professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Edmonton, Alberta business, phone
An index of content::
CISM Security Security MySQL Design Firms
MySQL Integration Companies
Progent offers affordable remote access to an Oracle MySQL RDBMS DBA or software developer and can assist businesses of all sizes to integrate and maintain MySQL within a reliable IT environment that offers high levels of speed, expandability, and protection. Progent also has experience helping companies migrate applications from Oracle to MySQL.
24x7x365 Data Center Specialists
Consultant Services Data Center
Progent's colocation center IT services are designed for businesses with equipment located at Internet Data Centers or data center co-location hosting facilities and requiring timely on-site assistance at the co-location site plus off-site help from Microsoft and Cisco Premier Certified experts. Progent offers a full array of data center and IDC and co-location consulting services including network architecture analysis, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and installation of high availability configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and creating fault tolerant server and storage clustering systems.
WatchGuard Firebox T55 Firewall Firewall Support
Testing WatchGuard VPN
Progent offers consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall appliance that aligns with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.
Hornetsecurity Altaro VM Backup Replication Consulting Services
Immediate Altaro VM Backup Planning Help and Support
Altaro VM Backup software offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure storage. Top capabilities include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a wide range of consulting services to assist you to design, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.
24x7 SCDPM 2012 Disaster Recovery IT Consulting
On-site Support SCDPM 2012 Security
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist companies of all sizes to plan, implement, manage, and repair a backup solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from older releases of SCDPM or from another backup platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for fixing particularly stubborn issues, or full project management services. Progent's consultants can also help you to design Data Protection Manager into a comprehensive disaster recovery strategy.
Progent Contact
Progent Phone Numbers
For small businesses interested in Progent's IT outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or send email to information@progent.com.
SCCM 2012 Migration Computer Consultant
SCCM 2012 Reporting Network Engineer
Progent can help you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from a legacy change management platform or assist you to enhance your current SCCM 2012 environment to accommodate your evolving IT requirements. In addition, Progent can help you to create a software foundation that fully supports SCCM by providing advanced consulting support for associated Microsoft technologies such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
password management system Consultant Services
24/7 ProSight IT documentation management Consultants
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of the time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
Microsoft Expert Microsoft Windows Server 2008 Clustering Support and Integration
Specialist Fault Tolerant Inter-Office Connection
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive experience helping small and mid-size businesses to reduce system downtime by offering cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, data backup and restore systems, and transparent maintenance. Progent's business continuity consultants can assist your company to develop and validate an efficient business continuity plan that matches your business goals and budget. Progent's disaster recovery engineers can help you to design, deploy, and maintain fault-tolerant technologies such as redundant Internet access, virtualized servers, clustering, network load balancing, transparent off-site backup, and geographically dispersed data centers.
Urgent Microsoft Exchange Server Upgrade Consultant
Technology Professional Exchange Server Upgrade
Progent's Microsoft and Cisco-certified network engineers can help your organization to assess the value of Exchange Server 2010 for your business and can assist you to design and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick payback by increasing your productivity, lowering the cost of equipment and service, streamlining administration, and consolidating your vital communications technologies.
Largest Microsoft Online Windows Desktop Training Information Technology Integrators
Consulting Services Online Microsoft Office Training
Progent's webinars offer small companies the affordability, ease, and flexibility of online learning and the effective pedagogic techniques of experienced teachers who employ sophisticated collaboration software to reproduce live, interactive learning environments. Progent can provide online education for key desktop applications including elements of Microsoft Office such as Microsoft Excel, Word, Access, and Project: Microsoft Dynamics business accounting and analytics software including Microsoft Dynamics GP; plus other leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Microsoft SQL Server 2014 Consultant Services
SQL Server 2014 AlwaysOn Availability Groups Professional
Microsoft SQL Server 2014 incorporates significant improvements in key areas such as performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly with all workloads including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises consulting services such as planning, deployment, management, troubleshooting, and software development expertise to help organizations of any size to achieve fast return from their SQL Server 2014 investment.
Firewall Setup Cisco Firepower Firewalls
Internet Security Security Contractor
For small and midsize companies, computer security and regulatory compliance can be too complex to master but too risky to ignore. The world's biggest enterprises have been breached, and the leading cloud service providers have occasionally been knocked out. It looks as though there's no place to run. Progent makes it economical for small and midsize companies to implement vital IT security tasks effectively by providing the benefit of billed time to the closest minute with no minimum billing for online support. This means you have the help of a world-class computer consultant to provide precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help you with any aspect of system security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a complete security plan.
Microsoft Certified Partner Exchange 2013 In-Place Hold Support
Exchange 2013 Availability Engineer
Exchange 2013 incorporates major enhancements to the capabilities of Exchange 2010 and delivers powerful new features plus a revamped structure. These improvements favorably impact key facets of IT like ease of administration, availability, compliance, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Microsoft Exchange Server 2013, create an efficient test and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote support and management services for Microsoft Exchange 2013.
Antispam Setup and Support
Antispam Design and Installation
E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard handles the security and administration of company email by providing constantly updated spam and virus filtering, policy management, content testing, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting utilities as well as outgoing email filtering to let you repair your e-mail system and specify and enforce company security policy.
Short Term Staff Augmentation On-site Technical Support
Integration Short Term Staff Augmentation
Progent's short-term staff augmentation services enable organizations to meet sudden increases in demand for network professionals without incurring the costs and delays that come with identifying and recruiting experienced technical workers and without adding to your permanent workforce.
Consultant Services Systems Management Server 2003
Online Troubleshooting Microsoft SMS
Progent's Microsoft certified consultants provide small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important software quickly and reliably to specified workers, reduce software costs and stay compliant by understanding patterns of usage, improve Windows security by improving your knowledge of vulnerability and by delivering critical patches, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational costs by fully utilizing the administrative capabilities built into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including software and hardware inventory.
Exchange 2000 Upgrade Upgrading
Exchange 2000 Upgrade Help
Progent is one of the most experienced network consulting firms for designing email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get the full benefits of Microsoft Exchange Server 2000 under typical scenarios including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Exchange 2000 support.
Microsoft Certified Configuration Manager On Site service
Top Ranked Configuration Manager Network Consultants
Progent's Microsoft-certified consultants can help your company to automate desktop software update deployment by providing expertise with management platforms that include System Center Configuration Manager, Systems Management Server, and WSUS.
Support and Help SQL Server 2019 Reporting Services
24x7 Network Engineer SQL Server 2019 Enterprise
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and on-premises expertise, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud infrastructure into a cohesive information management system.
ransomware removal and data recovery Technology Professional
ransomware data restore Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an active ransomware attack. Call 800-462-8800
Microsoft Experts Exchange 2000 Upgrade Upgrading
MCSE Expert Certified Exchange 2000 Migration
Progent is among the most experienced network consulting firms for integrating email and messaging solutions powered by Exchange 2000. Progent specializes in helping small and mid-size businesses receive all the advantages of Microsoft Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.
Online Support Services Exchange 2013
Consulting Microsoft Exchange 2019
Progent's Microsoft-certified professionals have 20 years of experience designing, installing, and maintaining messaging solutions for clients in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting support to make sure that your email environment features protection, high uptime, easy connectivity for off-site and mobile users, efficient administrative utilities, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also help small or mid-size companies to upgrade to Microsoft Exchange 2016 Server or MS Exchange 2013.
Online Help wireless LAN controller
wi-fi controller Support and Help
Cisco's Catalyst line of wireless controllers streamline the administration of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning wireless performance by reducing the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening security by detecting cyber threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern wireless controller technology.
Solomon Application Support
Technology Consulting Services Axapta
Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system programs to suit your specific company requirements. Progent's Microsoft-certified support experts provide experience in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce integration services for secure, corporate-wide information sharing plus interfacing with CRM applications.
Windows 2022 Online Support Services
Support Services Windows Server 2022 Hybrid Configuration
Progent's certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted system model or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.
Cisco AnyConnect Professionals
Professionals ASA and PIX
Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, deploy, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Integration Support Dynamics GP
24x7 Dynamics GP/Great Plains Features Consulting
Dynamics GP/Great Plains can help you grow and control your business more efficiently by offering deep access to strategic data and a fast return on investment. Microsoft Dynamics GP/Great Plains confers major productivity benefits including its ability to expand the reach of your company, handle your financials, computerize financial processes, standardize processes throughout your business, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and increase cash flow. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Dynamics GP/Great Plains support professionals to make sure you derive the full benefits of your Microsoft Dynamics GP/Great Plains business management system.
Computer Help Cisco Network Management
Network Management Technical Consultant
Progent's Cisco-Certified network engineers can show you how to run Cisco's management utilities along with a variety of powerful third-party applications to create a comprehensive network management solution to keep your environment operating reliably, fully utilize limited resources, guard your data, recover quickly from hardware breakdown or deliberate assaults, and enable you to add or reassign valuable resources sensibly and affordably as your business evolves.
Dynamics GP Web Services Consultants
Dynamics GP App Development Reporting
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create custom line-of-business programs and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains reporting services can show you how to create reports that allow you to track your business more effectively, transforming uncooked data into valuable understanding of your company and customers.
SCCM 2016 Boundary Groups Online Support Services
SCCM 2016 Cloud Integration Technical Support Services
System Center Configuration Manager 2016 automates software deployment and updating, streamlines compliance settings control, inventories network assets, guards against corporate data leakage, provides network health monitoring, enables safe end-user self service, and delivers a common point of control for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can help you with any aspect of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid networks.
Exchange 2003 Server Migration Consultants
Microsoft Exchange 2003 Upgrade Technology Consulting Services
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Exchange Server 2003 migration plan that avoids productivity downtime, simplifies long-term service requirements, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
SQL Server 2017 and Amazon Marketplace Web Service Network Engineer
SQL Server 2017 Network Consultants
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to design and carry out a smooth migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand design assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on schedule and within budget.
Amazon AWS hybrid cloud solutions Services
Programmer Google Cloud hybrid integration
Progent offers advanced online support services to help companies integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Private Clouds for Small Businesses Engineer
Private Cloud Hosting Consultant Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting of a small company's servers in an environment that gives the highest level of availability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting and Management options are built upon mature virtualization platforms that enable small companies with multi- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and network management while achieving world-class reliability and an unmatched degree of vendor independence.
Consultant Exchange Server 2000
Setup and Support Exchange Server 2000 Upgrade
Progent is one of the most expert network support firms for creating email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small companies derive the full benefits of Exchange 2000 for typical scenarios including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 support.
ISR Routers Consultants
CRS Core Router Onsite Technical Support
Cisco has developed an extensive array of routers that includes routers designed to provide the security, performance, and availability demanded by customers ranging from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can help you select and configure Cisco routers to build a reliable foundation for your network and to make it economical to expand as you support new users, open new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
Symantec Security Firewall Network Install
Symantec Raptor Network Security Auditing
Progent's Symantec consultants can help you support legacy Symantec firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor family or help you migrate to more recent firewall/VPN technology. Progent can also enable you to design and implement a complete security plan that can include firewall and VPN devices and software, outsourced security and virus defense services, system monitoring software, and documented policies and processes. Progent has the expertise to be your single resource for continuing technical support, maintenance, education, and security expertise.
Select Topic: