Expanding your remote workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Edmonton company to select the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Edmonton, Alberta organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide transition to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows you to augment your current Call Center staff by sharing delivery of Help Desk support transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support model based on the number one PSA tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver world-class IT support to your teleworkers, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Edmonton, Alberta company, call 1-800-993-9400 or refer to Contact Progent.