Edmonton Remote Workers Integration Support
Call Desk Solutions Consulting Services
Expanding your remote workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Edmonton company to select the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent can assist Edmonton, Alberta organizations to succeed with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide transition to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows you to augment your current Call Center staff by sharing delivery of Help Desk support transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support model based on the number one PSA tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver world-class IT support to your teleworkers, visit Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Edmonton, Alberta company, call
An index of content::
Computer Engineer Duo Multi-factor Authentication
IT Services Zero Trust Security
Progent's Duo services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices.
WatchGuard Firebox T55 Firewall Secure
WatchGuard Fireware Security Companies
Progent provides support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Citrix virtual desktops Consulting
Windows desktop virtualization Engineer
For desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can help you to design a XenDesktop solution that maximizes the business value of your IT network; configure XenDesktop technology with your servers, user computers, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your network managers to follow best practices to manage your XenDesktop solution efficiently.
Juniper Junos CLI Security Consultancy
Open Now Security Team Juniper Junos
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
After Hours Small Business IT Outsourcing White Paper
IT Outsourcing Best Practices White Papers
Progent’s IT outsourcing services offer budget-friendly computer support for mid-size organizations. Whether it includes planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or developing a web-based business solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, allowing network support budgets to grow in a more linear and manageable manner than is feasible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust system architecture for your critical Windows-powered business software such as Windows 2008, Exchange Server, and Microsoft SQL Server.
Microsoft Exchange IT Consulting
Exchange Server 2000 Professional
Progent is one of the most qualified information technology consulting companies for creating email and messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses derive all the benefits of Exchange 2000 for typical situations including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.
64-bit Migration Engineers
64-bit Upgrade Network Consulting
Progent’s Microsoft-certified engineers can help your organization to update your application servers and/or workstations from 32 bits to 64 bits. Progent can assist you to understand the costs and advantages of upgrading to 64-bit computing, plan an efficient upgrade process that minimizes business interruptions, and provide inexpensive, expert remote support to assist your company to configure 64-bit operating systems and application software on your current hardware.
Technical Consultant Microsoft System Center Operations Manager
System Center Operations Manager Specialist
Remote 24x7 network monitoring, automated alerts, and actionable reports are vital to maintaining the health of your network and eliminating preventable and expensive disruptions. Remote Monitoring and Management technology has advanced to the point that businesses of any size can afford a level of protection that was once limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as economical services designed to assist your company to detect and resolve a most IT network problems before they get big enough to impact productivity.
UNIX with Windows Network Consultant
24-Hour Windows and UNIX Technology Professional
Progent's UNIX family consulting services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient single consulting firm to show you how to build and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
System Center 2016 and Hyper-V Integration Support Outsourcing
On-site Support System Center 2016 and Windows 10 Integration
System Center 2016 delivers major enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
Temporary Staff Augmentation Onsite Technical Support
Temporary Help Desk Call Center Staffing Onsite Technical Support
Progent's short-term IT staffing services allow organizations to respond to the need for network support personnel without incurring the costs and delays associated with vetting and hiring experienced technical help and without increasing your permanent workforce.
Consultant VMware Security
Consulting ProSight Phishing Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware.
SCCM 2007 Patch Management Integration Services
SCCM 2007 Windows Server Deployment Technical Consultant
Progent can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security, and increase productivity by ensuring that critical applications are always up to date, tracking product licenses, and reporting resource usage patterns so you can make smart buying choices. When you are set to upgrade your SCCM 2007 configuration management solution, Progent can assist you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.
Consulting Remote Monitoring and Reporting
Monitoring and Reporting Support Outsourcing
Remote continuous network monitoring, automated alerts, and periodic reports are vital to maintaining the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a degree of network stability that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as low-cost service packages designed to assist you to identify and resolve a an array of IT network issues before they can impact your business.
Professionals Microsoft Exchange
Exchange 2013 Remote Support
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Exchange 2010 and introduces important new features plus a redesigned architecture. These enhancements affect key areas including manageability, high availability (HA), security, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing online support and management for Exchange Server 2013.
System Center Operations Manager Professionals
System Center Operations Manager IT Consultants
Remote continuous monitoring, automated alarms, and actionable reports are vital to preserving the health of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have advanced so far that businesses of any size can get a level of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management options available as economical service packages created to help your company to identify and resolve a most network issues before they get big enough to disrupt productivity.
Windows Server 2008 Security Remote Support
Help and Support Windows Server 2008 Security
Windows Server 2008 R2 features high levels of performance, security, fault tolerance, expandability, and versatility that improve productivity of on-site, branch office, and mobile users. Progent's network experts can deliver cost-effective online consulting, technical support, and education services to help you to design, implement, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your network.
CIO Onsite Technical Support
Part-Time CIO Remote Support
Progent can provide small companies with an IT management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate sensible technology to enhance business processes so they align better with your business goals. Your business can develop and install a well thought out information technology plan without absorbing the expense of a full-time senior IT executive.
Maryland Network Installation
Pennsylvania Small Business Network Consulting Company
If your company does not require immediate online help but expects to need assistance with your network in the near future, you can save time and money and guarantee that the appropriate IT skill will be available when you need it by contacting a Progent sales agent and registering as a client. For more information, call 800-993-9400 or send email to information@progent.com.
HTML programming Consultants
Services SharePoint programming
If you need assistance creating, improving, or troubleshooting applications for Windows, Linux, or for the Web, Progent’s expert team of program developers, relational database architects, and project managers can help make sure you get the job done on time and within budget. Progent's seasoned software programmers can provide affordable and efficient online help for jobs as small as creating Vidual Basic scripts for Excel or as challenging as rolling out mission-critical RDBMS applications based on SQL Server or MySQL.
24/7 Integration Support Information Transfer
Knowledge Transfer Support Outsourcing
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and productive.
Top Azure Disaster Recovery Consulting
Azure and Cisco AnyConnect Engineers
Progent can assist businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of different cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you avoid the common errors small companies make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Google Android smartphones and tablets.
SharePoint programming Consultant Services
FRx Computer Consulting
Progent’s team of expert programmers, relational database architects, and program management consultants can help enterprise clients to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned program managers for advanced planning and project co-ordination or Progent can help customers fill in expertise gaps by providing relational database designers and software programmers experienced in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to integrate SharePoint with other applications like SQL Server and Excel to build data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can help businesses to build, expand, repair, or port web applications to utilize the most current web technology.
Call Desk for Remote Workforce Online Troubleshooting
Telecommuter Integration Computer Consultants
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CRISC Certified Information systems Security Outsourcing
CRISC Certified Network Risk and Information Systems Control Architect Specialist
Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management solution following leading practices promoted by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.
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