Expanding your at-home workforce may have a major impact on IT architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Greensboro organization to select the appropriate tools and follow best practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Greensboro, North Caroline companies to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide changeover to a teleworker business model, which might be motivated by an epidemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote IT support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their current trouble tickets, add information, and append screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to supplement your existing Help Desk Call Center staff by sharing delivery of Call Center support transparently between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Greensboro, North Caroline business, phone 1-800-993-9400 or go to Contact Progent.