Greensboro Work from Home Employees Solutions Advisor
Call Desk Solutions Consulting Services
Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Greensboro company to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can assist Greensboro, North Caroline companies to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.
Help Desk Services for At-Home Workers
A sudden, organization-wide transition to a from-home workforce, which might be motivated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise their active tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Supplemental Service allows you to supplement your current Call Desk organization by sharing delivery of Call Center services seamlessly between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the leading professional services automation platform for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your business to provide world-class desktop support to your from-home workers, visit Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Greensboro, North Caroline organization, phone
An index of content::
Technical Support Services SCCM 2016
SCCM 2016 IT Consultants
Small to mid-sized companies can now get all the advantages of Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT service programs, small businesses can choose a simple System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to provide small company information systems world-class reliability, protection, and productivity.
Solaris Online Computer Network Support Firms
Linux Online Professionals
Progent offers national urgent phone support and consulting services for companies that run UNIX or Linux environments or whose information systems include a combination of UNIX and Microsoft technology. Online IT help provides optimum return for your IT budget by preserving user efficiency and limiting the hours billed for computer analysis and repair. Advanced remote access utilities and skilled technicians and consultants combine to enable Progent to handle the majority of network issues without squandering time and money by going to your location. In most of cases your network problems can be dealt with over the phone or through a mix of phone support and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM and CISSP premier security specialists to help you with the most difficult system problems.
Expert Microsoft Certified ISA 2004 Server Help and Support
ISA 2004 Server Online Consulting
Progent's certified Internet Security and Acceleration Server consulting experts have long experience configuring Microsoft ISA Server-based security installations for information systems with many sites, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to help your company in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your network protection requirements without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
SCCM Endpoint Protection IT Services
IT Consultant SCCM Planning
Configuration Manager automates application and device deployment at scale, centralizes compliance settings control, inventories network assets, guards against company data leakage, performs health monitoring, allows secure self service, and offers a common control mechanism for administering mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help your organization with any facet of planning, installing, using and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.
SharePoint Portal Server Online Support Services
Network Consulting Office SharePoint Server 2010
Progent’s Microsoft-certified experts offer companies of any size consulting, technical support, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web technology for efficiently coordinating people, teams and data. SharePoint Server offers a common spot for your employees or customers to connect to, manage, distribute and interact with useful data, files, and applications and to interact with other people. SharePoint enables quicker and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge they’ve created in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help your organization to maintain your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.
Services ISA Server
Urgent Microsoft Certified Expert ISA Server Specialists
Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating corporate security designs for information systems with multiple locations, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size company plan and implement a configuration of ISA Server 2004 that supports your IT security needs without limiting your productivity.
Zero Downtime Clustered Servers IT Consulting
Windows 2003 Cluster Server Outsourcing
Progent offers Microsoft Windows Cluster Server consulting to help your company utilize high availability clustered servers that can provide 24x7 operation. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. By showing you how too plan fault-tolerant clustered server solutions based on Microsoft Windows Clustered Server 2003, Progent’s Certified Windows professionals make sure that your non-stop clustered servers are set up to maximize the business value of your computer network.
Small Office Small Business Computer Consulting
Small Business Computer Outsourcing
Progent offers organizations of all sizes enterprise-class network online or on-premises consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security expertise for businesses varying in size from the small office to the global enterprise.
Web Application Security Assessment Consultancy
Information Risk Evaluation Engineer
Progent has created special security packages intended to provide larger corporations an independent and thorough security audit from a group of certified security engineers. All Progent's network security assessment bundles feature a collection of services like automated scans from inside and from outside your company security perimeter, professional analysis of captured data by certified security consultants, creation of a paper explaining the findings, plus a live high-level executive outbrief and an in-depth interactive review for internal network managers.
Virtual Server Consultancy
Server Consolidation Network Consultant
With virtual servers, companies can operate many virtual servers on one physical server. Virtualization technology allows companies to gain all the advantages of server isolation, but without the costs that goes with buying extra server hardware. Virtual servers are also the enabling technology for private clouds, which offer major advantages including lowering the costs of capital equipment, facilities, and management while improving data security, network reliability, and recoverability. Other useful server management options include server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management consultants can assist you with all aspects of server consolidation and management to allow your company to cut costs and save time.
Cisco ASDM Firewall Management Technical Support Services
24/7 On-site Technical Support Cisco firewall IPS
Progent’s Cisco-Certified technology consultants offer experienced PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Extending from compact, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for business networks of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progent’s Cisco experts can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Cisco Expert Wireless Access Point Online Support Services
Urgent Aironet Specialists
Progent's Cisco-certified wireless integration consulting experts can assist you to deploy, manage, and troubleshoot Cisco wireless products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Comprehensive Event Management Technology Consulting Services
Microsoft Operations Manager Troubleshooting
Progent provides a variety of network support packages for small businesses. These information technology outsourcing and network monitoring services are based on the proactive problem handling capabilities of Microsoft System Center Operations Manager, a next-generation network and IT management software platform that tracks the reliability, throughput, and security of your information system and identifies potential problems before they can disrupt your system. With Progent's affordably priced IT service packages, small organizations can select a basic co-sourcing service program based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.
SCOM 2012 Fabric Monitoring IT Consultants
SCOM 2012 Management Packs Support Services
Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, enhancing and repairing System Center Operations Manager environments and can provide organizations of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to help you to remediate critical problems detected by SCOM 2012.
Consultant Services Lync Server 2013 Mirrored Back End Servers
Lync Server 2013 Reverse Proxy Server Consulting
Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, web meetings with application sharing, and both IP-based and PSTN calling across a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed topology appropriate for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and provide live online and onsite training to your IT team and end users. Progent offers expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.
Remote Desktop Connection for Apple Mac Network Engineer
Technology Consulting Services Windows Emulation for macOS
For companies that have a combination of Mac and Windows computers, there exist two basic alternatives for running Windows-dependent software on an Apple Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a remote Windows-powered PC to run Microsoft Windows programs and access system resources. Virtual PC for Apple Mac simulates Windows on an Apple Mac system so you are able to run Microsoft Windows programs directly. Progent's macOS and Mac OS X technology consultants can assist you to maintain these products for running Microsoft Windows software on your Macs and can in addition assist your company to evaluate and install third-party products for Windows platform simulation.
SQL Server 2014 Reporting Services Outsourcing
Onsite Technical Support SQL Server 2014 Disaster Recovery
SQL Server 2014 incorporates major enhancements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all types of applications including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises services that include planning, configuration, management, remediation, and software development expertise to enable businesses of any size to realize fast return from their SQL Server 2014 investment.
BlackBerry Redirector Engineer
RIM Blackberry Technology Consulting Services
Progent offers the support of RIM BlackBerry-premier engineers who can help small companies to design, administer, and repair BlackBerry solutions affordably and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient remote support model, offers small and mid-size companies an efficient solution for incorporating BlackBerry technology seamlessly into their information network.
IT Consulting Meraki Wi-Fi 6 Access Point Upgrade
Support and Setup Meraki Wireless AP
Progent's Cisco-certified wireless networking consultants offer remote and on-premises consulting and troubleshooting services to assist your organization to design, configure, manage, tune, and debug wireless networks that incorporate Cisco's Meraki access points. Progent can also help your organization to plan and implement hybrid networks that combine local and cloud-hosted services and that provide seamless connectivity, enhanced security, unified management, and dependable operation for all your wired and wireless devices.
Urgent Azure AD Privileged Identity Management Specialists
Online Support Services Azure AD Hybrid
Progent’s consultants can assist you to design and implement an efficient migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD Domain Services and AD Connect to unify identity and access services for both onsite and cloud assets.
Cisco PIX Migration Computer Consulting
PIX IT Services
Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these devices. Progent still offers technical assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can also help you determine whether to adopt more current firewall products from Cisco. Progent's Cisco-certified specialists can help your company design and implement a cost-effective upgrade to Cisco ASA 5500-X firewalls based on leading practices.
SCCM 2007 Migration Remote Support Services
Computer Consultants SCCM 2007 Asset Inventory
Progent's Microsoft-certified consultants can assist your organization to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, improve security, and boost worker output by ensuring that operating systems and applications are always up to date, tracking product licenses, and reporting resource usage patterns to help you make smart buying choices. When your organization is set to upgrade your SCCM 2007 change management solution, Progent can help you to prepare for and implement an efficient migration to SCCM 2012.
Skype for Business and Android Consulting
Best Microsoft Skype for Business 2019 Support and Help
Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network calling. Microsoft Lync Server 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP equipment and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to help you to manage and troubleshoot your current Lync Server 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also help your organization to design and execute a smooth Skype for Business upgrade.
Linux Online Specialists
Linux Remote Consult
Progent offers nationwide urgent phone support and consulting services for businesses that run Sun Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft Windows technology. Online IT help offers maximum return for your IT budget by preserving client productivity and limiting the hours charged for network analysis and repair. Advanced online access tools and experienced technicians and engineers combine to enable Progent to solve most network issues without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be remediated over the phone or via a mix of phone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to assist with the most difficult network issues.
FreeBSD Small Business Server Support
Sun Solaris Consulting Services
Progent's UNIX platform consulting services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to show you how to create and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Slackware.
24 Hour Forefront Threat Management Gateway 2010 Network Security Audit
Microsoft Certified Partner ISA Server 2006 Integration Support
Secure Application Publishing with ISA Server 2006 allows greater control over intranet applications while supporting increased productivity by making these resources available to authorized remote or mobile users. ISA Server can protect business applications, services, and data throughout all network layers with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can show you how to plan, install, configure, and support ISA Server on your network so your business benefits from a smart and affordable combination of security, convenience, and speed.
Azure and SCDPM integration Professionals
Azure integration Consult
Progent can assist small businesses to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android handhelds.
Support and Integration Small Business WAP300 AP
Small Business Wireless Access Point Network Consulting
Progent's Cisco-certified wireless integration experts can assist organizations to configure, manage, and debug Cisco Small Business 100/300/500 Wi-Fi Access Points.
Wi-Fi RF Spectrum Analysis for Wi-Fi Integration
Online Wireless Site Survey Technical Support
Progent's Wi-Fi site survey and predictive modeling make it easy to design, implement and troubleshoot a Wi-Fi LAN customized for your facilities, offering your business a wireless solution that has the reception, speed, capacity, Quality of Service, security, and roaming capability your company needs. Wi-Fi site survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and onsite survey services for validating, optimizing, and debugging an operational Wi-Fi LAN.
24/7 SIP Trunking Support and Integration
Computer Consulting SIP Trunking
Progent's Cisco-certified SIP integration experts can help you to design, deploy, maintain, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and can provide cost-effective remote or onsite support to assist companies to move smoothly to a modern unified communications network that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.
SQL Server 2014 In-memory OLTP Computer Consulting
SQL Server 2014 Reporting Services Online Support
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include system design, configuration, administration, remediation, and software development expertise to help businesses of any size to realize fast return from their SQL Server 2014 investment.
Select Topic: