Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Greensboro company to pick the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Greensboro, North Caroline organizations to with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their active trouble tickets, add information, and upload screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows your company to expand your existing Help Desk Call Center organization by sharing responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Greensboro, North Caroline company, call 1-800-993-9400 or visit Contact Progent.