Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company processes. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Greensboro company to pick the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Greensboro, North Caroline companies to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, organization-wide transition to a from-home workforce, which might be motivated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise their active tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows you to supplement your current Call Desk organization by sharing delivery of Call Center services seamlessly between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the leading professional services automation platform for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your business to provide world-class desktop support to your from-home workers, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Greensboro, North Caroline organization, phone 1-800-993-9400 or visit Contact Progent.