Greensboro At Home Workers Solutions Support Partner
Help Desk Solutions Consulting and Support Services
Expanding your remote workforce can have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Greensboro organization to pick the right tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can help Greensboro, North Caroline organizations to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, data security, backup/restore solutions, and centralized management.
Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a teleworker workforce, which could be driven by an epidemic or as an element of a business continuity plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables your company to augment your current Help Desk organization by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model based on the leading PSA tool for handling help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class IT support to your teleworkers, visit Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Greensboro, North Caroline company, phone
An index of content::
Ubiquiti UniFi access point Engineers
Ubiquiti UniFi Mobile App Specialist
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple venues with any number of access points can be remotely provisioned and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the skills of seasoned wireless consultants who can assist your organization to assess the benefits of Ubiquiti’s UniFi technology for your business and help you to plan, install, manage, and maintain your UniFi ecosystem.
wireless IP phone upgrades Support and Integration
wireless VoIP phones and Meraki APs Online Help
Cisco's wireless IP phones are hardened wireless handsets designed for professionals who are mobile within campus, warehouse, retail or other venues where IT management wants portable phones that provide more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically demands that you set up and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, switches, wireless LAN controllers, and management software. Progent's certified experts offer online and on-premises support to help you build and maintain a Cisco wireless IP phone solution by providing services that can range from debugging the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
Configuration Microsoft CRM
Computer System Consultant Part-time CIO
Progent's application experts offer in-depth consulting, software development, integration assistance, and online classes for leading applications covering key areas including ERP and MRP, general accounting, management reporting, web commerce application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering high-level consulting services remotely, Progent can assist clients anywhere in the U.S. to avoid the time and expense associated with travel and on-premises visits without sacrificing the high quality of technical services.
Microsoft SQL Server Solution Provider
Development Company SQL
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast creation of a new generation of enterprise-class applications that can give your business a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
Microsoft Exchange Support Services
Exchange 2000 Upgrade Upgrade Consultant
Progent is one of the most experienced IT support firms for integrating email and messaging solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies receive the full advantages of Microsoft Exchange Server 2000 for common situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
GIAC Certified Network Consultant
Information Assurance Services
GIAC was established in 1999 to validate the skill of IT security professionals. GIAC certifications are acknowledged by companies and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the security disciplines covered under GIAC accreditation including auditing infrastructure security mechanisms, incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
24x7x365 IT Consulting System Center Operations Manager
Best Remote Monitoring and Reporting Consulting
Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, optimizing and repairing System Center Operations Manager environments and can provide organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the performance and availability required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to import and customize SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to help you to fix critical problems detected by Microsoft SCOM 2012.
Specialists Skype for Business Mobility Services
Skype for Business certificate management Consultants
Progent's Microsoft-certified consultants can provide remote and onsite consulting services for companies of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan an on-premises, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Microsoft or Microsoft 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate other collaboration platforms like Cisco UC. Progent's certified data security consultants can assist you design and verify a security strategy for your Skype for Business solution that is compliant with regulatory standards.
Ubiquiti access point Specialists
Ubiquiti UniFi WiFi access point Consultants
Progent can provide fast access to the expertise of veteran Wi-Fi consultants who can assist organizations to determine the benefits of Ubiquiti UniFi Wi-Fi APs for your business and help you to plan, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a wireless site survey to help you to select, configure, and place UniFi Wi-Fi APs for your required signal coverage and performance.
Citrix virtual Windows desktops Services
Citrix OpenCloud Access Support and Setup
Citrix has developed a comprehensive line of platforms that provide advanced manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the strategic advantages of Citrix technology and help you design, test, implement, troubleshoot, and maintain Citrix solutions.
Microsoft Dynamics GP ERP Computer Consultant
Microsoft Dynamics GP Support Outsourcing
Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management and analytics platform that unifies data and operations across your business, communicates easily with other solutions, and brings together employees, clients and vendors unrestricted by time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and online business services. Progent can help you set up and maintain a robust, protected computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company exploit the full potential of Microsoft Dynamics GP 2010.
SQL Server 2017 Backup Specialists
Top Online Consulting Microsoft SQL Server 2017
Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and implement a cost-effective upgrade from your current SQL Server deployment to SQL Server 2017.
iPhone 5 Information Technology Consulting
Apple iPad Technical Support
Progent's experts can provide Mac users a range of services including desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and one-on-one education. Progent can help businesses to migrate to macOS from OS X or other earlier versions of OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone integration and Apple iPad management, or migrating to Apple's iCloud. For business networks built exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and supporting a network environment that is reliable, safe, fast and aligned with your organization's objectives.
Microsoft Expert scom 2016 proxy server Online Consulting
scom 2016 alerts Specialist
System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable uptime for critical workloads by offering unified, cross-platform monitoring of physical and virtual resources installed across local systems and cloud environments. Progent's SCOM consulting group can provide advanced online and onsite support to help organizations of all sizes to design, integrate, optimize, enhance and repair SCOM 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier versions or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources based in public clouds such as Microsoft Azure and Amazon AWS.
After Hours GIAC Protect
Immediate Network Intrusion Detection Cybersecurity Firm
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of network security experts. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the security services covered within GIAC accreditation such as auditing infrastructure vulnerability, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
NetDocuments and Android Specialists
Consultant Services NetDocs Solution Design
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for law practices. Progent can provide remote access to NetDocuments consultants to assist legal departments and law firms to plan, deploy, administer, tune, or troubleshoot a document management system solution based on NetDocuments.
SCCM 2016 Central Administration Site IT Services
SCCM 2016 Peer Cache Specialists
Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, inventories network assets, protects against corporate data leakage, provides network health monitoring, allows secure end-user self service, and delivers a common point of control for administering multi-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.
QTS Sacramento Data Center Consultancy
QTS Sacramento Data Center Consulting Services
The QTS (formerly Herakles) Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation facility or if you are considering migrating your main or disaster recovery equipment to Herakles/QTS, Progent can provide a range of budget-friendly services including data center relocation, equipment deployment and upgrades, infrastructure optimization, project management, virtual server expertise, remote network monitoring, automated system administration, application development, disaster recovery planning and testing, security evaluation, and the support of the Progent Test Lab.
After Hours Support Outsourcing Microsoft Data Protection Manager 2012
Microsoft Expert SCDPM 2012 and SharePoint IT Consultants
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist businesses of all sizes to plan, implement, manage, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of Data Protection Manager or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent can provide occasional support for fixing particularly challenging problems, or comprehensive project management services. Progent can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Microsoft Certified Azure enterprise hybrid cloud solutions Professionals
CISSP Certified Expert Programming Company Microsoft Azure Virtual Machines
Progent can help companies of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and lower hardware expense. Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the common mistakes small companies make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and to manage iPhones and iPads and Android smartphones and tablets.
Windows Server 2016 Fault Domains Technical Support
Windows Server 2016 High Availability Remote Technical Support
Progent's certified IT experts can provide Windows Server 2016 migration consulting services to assist organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.
After Hours Exchange Online Archiving Consulting Services
Microsoft 365 Portal Integration Services
Microsoft supports seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange systems. This permits you to have specific Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can provide occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.
Altaro VM Backup Offsite Online Technical Support
Altaro VM Backup and VMware ESXi Troubleshooting
Altaro VM Backup provides small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports low-cost backup to Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup.
Remote Technical Support Meraki 802.11ac Access Point
Meraki CMX Online Consulting
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a nationwide enterprise. Progent can also help clients to integrate other Cisco appliances for unified management.
MOM 2005 Case Studies
MOM 2005 Example Application
Before Progent’s Microsoft Operations Manager solution, network issues were handled reactively, after workers were impacted by them. With the benefit of proactive, computer generated alerts and trend analyses sent by MOM, Progent is now able to fix network issues before they grow to be critical enough to impact network availability. Because of MOM, Progent can deal with looming problems before customers are aware that the problems exist. Progent has background with MOM 2005 and MOM 2000 to offer small business networks enterprise-class service continuity, safety and productivity.
Fault Tolerant ISP Support and Setup
IT Consulting Non-stop Internet Access
Progent's Cisco-certified network consultants can help you build an economical, 24x7 Internet configuration architecture that can achieve non-stop Internet connectivity via a wide array of fault tolerant Internet access products and services including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to help you apply the most current techniques for 24x7 Internet connectivity to build an affordable, fully redundant Internet interface with automatic failover and other capabilities to create zero-downtime Internet connections.
Integration Services Windows, UNIX, Solaris
Windows and Solaris Online Support Services
Progent's UNIX platform consulting services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Troubleshooting Offsite Workers Network Infrastructure
Work at Home Infrastructure Remote Support Services
Progent can help small and mid-size businesses to design, implement and troubleshoot the network infrastructure for telecommuters.
Altaro O365 SharePoint Backup Integration Services
Setup and Support Altaro O365 Backup
Progent is a certified Altaro partner and can design and manage an implementation of Altaro Office 365 Backup to preserve your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Microsoft Certified Expert Specialists 64-bit Processing
64-bit Migration Consultant
Progent’s Microsoft-certified consultants can help your organization to enhance your desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit desktop processing, plan an affordable upgrade process that minimizes business disruptions, and provide economical, expert remote help to assist your organization to install 64-bit desktop operating systems and application software on your current computers.
Part-Time CIO Engineer
Computer Consultant CIO
Progent can supply small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate technology to enhance business operations so they align more closely with your corporate goals. Your company can develop and implement a well thought out information technology plan without absorbing the expense of a full-time Chief Information Officer.
Microsoft Office 2000 Integration Consultants
Microsoft Office Technology Consulting Company
Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow simple problems to fester. .
SharePoint 2016 Workflow Manager Information Technology Consulting
SharePoint 2016 Migration Technical Consultant
Progent's Microsoft-certified consultants offer economical online and on-premises consulting expertise, application development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
PC Desktop Small Business Computer Consulting Firms
24/7 Microsoft Desktop Small Business Computer Consulting Company
Progent can provide a wide array of low-cost remote and on-premises consulting services to assist you to install, manage, and troubleshoot desktops and mobile devices based on Windows, macOS/OS X, iOS, Android, or Linux.
MSP360 GSuite Backup Remote Technical Support
Remote MSP360 B2 Backup Storage Online Troubleshooting
Progent can help you to design, implement and troubleshoot a backup plan built around MSP360 technology. MSP360 enables file or image-based backup/restore for VMs and physical computers, supports all popular public clouds, and permits you to create a backup solution with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by user mistakes, computer errors, ill-intentioned insiders, and external attacks like ransomware.
Remote Troubleshooting Microsoft Windows 7 Upgrade
Technical Support Services Windows 7 Wireless
Progent's certified consultants can help you to test
Remote Employees Helpdesk Services Online Troubleshooting
IT Consulting At Home Employees Helpdesk Services
Progent can provide small and medium-size organizations supplemental or fully outsourced Help Desk call center services for an offsite workforce.
Microsoft Lync 2013 Computer Consultant
MCSE Expert Certified Consultants Lync Server 2013 and Cisco UC
Progent's Microsoft consultants can assist you to evaluate the benefits of Lync Server for your business and can assist you to design and execute a rollout of Lync Server that centralizes the administration of Instant Messaging and Presence and increases the output of your in-house employees, at-home workers, and smartphone users. Progent can in addition assist your company to carry out an efficient upgrade to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how to run Lync Server to enhance the collaborative functions of Microsoft Office applications, and offer training and continuing technical support for Lync and other Microsoft technologies.
Flexential Tampa Colocation Center Professional
Flexential Tampa Data Center Consultancy
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a team of IT experts located in the Tampa area, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recovery/business continuity planning consultants. Progent can also assist you to plan and execute a move to the Flexential data center by providing services like planning system configuration, recommending hardware, system configuration and testing, troubleshooting, streamlining online management, and training your network support team.
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