Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Greensboro company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent offers support services ranging from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Greensboro, North Caroline businesses to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active tickets, enter details, and append screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to augment your existing Support Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution utilizing the leading PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Greensboro, North Caroline business, phone 1-800-993-9400 or visit Contact Progent.