Expanding your telecommuter workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Greensboro organization to select the right tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Greensboro, North Caroline organizations to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a teleworker workforce, which might be driven by an epidemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update the status of their current tickets, enter details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service enables your business to augment your existing Help Desk organization by sharing delivery of Call Desk support services transparently between your regular support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support model based on the leading professional services automation platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Greensboro, North Caroline company, phone 1-800-993-9400 or visit Contact Progent.