Expanding your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company processes. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Greensboro organization to select the right technologies and follow best practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and delivers top business value. Progent offers support services that go from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Greensboro, North Caroline businesses to succeed with any facet of building a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide switchover to a from-home business model, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their active tickets, add information, and upload screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Call Center organization by splitting responsibilities for Call Desk support services transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide world-class IT support to your teleworkers, go to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Greensboro, North Caroline organization, call 1-800-993-9400 or refer to Contact Progent.