Greensboro Remote Workers Integration Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your remote workforce can have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Greensboro organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Greensboro, North Caroline organizations to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide switchover to a teleworker business model, which might be the result of a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or update their active trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Desk organization by sharing responsibilities for Call Center services seamlessly between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model based on the number one professional services automation platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class technical support to your at-home workforce, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Greensboro, North Caroline business, call
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Shared Support Desk Support and Setup
Shared Computer Support Help Desk Engineer
Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Outsourcing Duo Identity Authentication
Network Consultants Identity Authentication
Progent's Duo services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
System Center 2016 and Windows 10 Integration Online Support
System Center 2016 and Exchange Online Integration Support and Integration
Small to mid-sized businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support experts. With Progent's economically priced IT service packages, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to offer small company networks world-class availability, protection, and performance.
Cisco Firepower Computer Consultants
Firepower NGFW Firewalls Remote Technical Support
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized management of modern security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to build and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.
24-7 Technology Consulting Company Spam filter
Largest Email Security and Virus Protection Integration Services
Progent's Microsoft-certified professionals average over a decade of background delivering messaging support for companies ranging from small offices to large corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design high availability email environments, and implement remote and mobile email access. Progent's Microsoft Exchange support services can assist you in planning and carrying out a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange 2019 Server. In addition provides support for Windows 10 and Windows 11 desktops running Office Outlook and can help you integrate Outlook Web App for all major browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard managed services.
ransomware cleanup and recovery Consultant Services
Engineer Sodinokibi ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the progress of an active ransomware attack. Call 800-462-8800
Meraki 802.11ac AP IT Consultants
Top Meraki MR72 Access Point Engineer
Progent's Cisco Meraki wireless access point experts offer online and on-premises support to help organizations of all sizes to plan, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and firewalls to build a cohesive ecosystem that delivers the same access, performance, security, manageability and uptime for wired and wireless clients regardless of their location or computing device.
Microsoft Teams Migration from Skype for Business Troubleshooting
Microsoft Teams compliance Technology Professional
Progent can assist your business to plan an upgrade to Teams from Skype for Business and install, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
24-Hour Database Application Development Services
Technology Consulting Services Database Programming
Progent's certified relational database developers can provide businesses of any size online DBA and programming services for leading RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services available from Progent include installation and configuration, application architecture and coding, administration services, synchronization strategies, capacity planning, tuning, migration, information security, backup and recovery options, troubleshooting, and training.
Engineer QTS Data Center Sacramento
Professional QTS Data Center
The QTS (formerly Herakles) Data Center is located in the seismically-stable Natomas area of Sacramento, CA. If your company is currently using the QTS data center as a colocation site or if your company is considering moving your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a range of affordable consulting services including colocation migration, equipment installation and upgrades, infrastructure optimization, comprehensive project management, virtualization configuration, remote network monitoring, automated system administration, application programming, disaster recovery/business continuity solutions, data security evaluation, and the support of the Progent Test Lab.
24-7 Microsoft Live Communications Server Specialists
Live Communications Server 2007 Consulting Services
MS Communications Server delivers IM and presence in a scalable, world-class solution featuring advanced protection, seamless integration with additional Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize lower costs and elevated operational efficiencies, increased individual productivity, and stronger intellectual property security with this easy-to-manage, highly available IM platform. Successful implementations of Office Communications Server require extensive planning and thought before installation. Progent's Microsoft-certified professionals can provide the expertise needed to realize all the advantages of Office Communications Server across your entire organization.
Microsoft 365 PowerPoint Integration Integration
Support and Integration Microsoft 365
Microsoft 365, previously branded Office 365, is Microsoft's extensive suite of productivity applications and cloud services offered on a subscription basis. Microsoft 365 applications and cloud-based services are available in an array of product bundles targeted at markets from individuals and home offices to global enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can assist your business to understand the many subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you realize top business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to build and manage hybrid ecosystems that seamlessly integrate local and cloud-based resources.
24/7 Computer Engineer Non-stop Internet Access
24/7/365 Fault Tolerant Internet Connection Specialist
Progent's Cisco-certified IT engineers can help you design an affordable, high availability Internet connection architecture that can achieve non-stop Internet connectivity via a broad range of fault tolerant Internet network products and services including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to help you utilize the latest techniques for 24x7 Internet connections to create an economical, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet connections.
Oracle Programmer
24-Hour Excel VBA Development Company
Progent's expert software programmers, database architects, and project management consultants can assist enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing relational database architects and programmers skilled in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with additional applications such as Microsoft SQL and Excel to create data-driven intranets and portal sites. Progent also can provide experience with multiple web development tools and can assist clients to create, expand, repair, or migrate web-based applications to utilize the most current web technology.
Microsoft 365 Security Small Office IT Consultant
PowerPoint 2016 Engineer
Progent's Office and Microsoft 365 experts can assist businesses of any size to incorporate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that offers fast return on investment and enables better business outcomes. Progent can assist you to interface Microsoft Office or Microsoft 365 apps with each other and with other core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent can also help you to fix compatibility problems with different versions of Office and offers customized online training to individual users or teams.
VMware NSX Virtual Networking Professionals
Consult VMware VCDX-NV
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
SentinelOne Virus Rollback Consultants
Consultants SentinelOne Endpoint Protection
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes AI software and advanced services to provide comprehensive endpoint detection and response (EDR).
Best Intrusion Detection Apple Mac Virus Protection
Biggest Apple Mac Firewalls Firewall Network Install
Progent's CISM-certified security staff can show you how to secure your Apple Mac environment through professional support offerings including running security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing safe off-site and mobile access, installing monitoring programs for defense against viruses, spam, and malware, and creating a comprehensive security plan adapted for the particular goals of your business network.
Urgent Nexus 3000 Switch Online Support Services
Support Outsourcing Nexus Switch LISP
Nexus switches are intended to provide the throughput, expandability, resilience, cloud readiness, density, security and ease of management needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide remote and on-premises consulting services to assist your IT staff to design an optimal network architecture, build pilot systems to validate your network design, install and configure Nexus switches, create and enforce effective policies, run security and compliance assessments, set up advanced monitoring, fully utilize resources through virtualization technologies, analyze and repair switching and routing problems, maximize system performance, perform capacity planning, and take advantage of the powerful zero-downtime capabilities incorporated into Nexus family of switches. Progent can also assist your business to upgrade non-disruptively from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Extended Helpdesk Computer Consultants
Remote Troubleshooting Extended Support Desk
Progent's Shared Help Desk service makes it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Nagios Help and Support
MRTG for Linux Consult
Network monitoring ordinarily entails tracking a system's resource utilization to help identify data traffic bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux or UNIX and can be deployed to monitor multi-OS environments where Linux and Windows coexist. Progent's system support engineers can help you use both these programs to tune and repair your network. Progent's UNIX consulting professionals offer small businesses and developers assistance with administering and servicing UNIX and Linux systems that work with Microsoft-based technology.
Emergency Sun Solaris Support and Help
UNIX Engineers
If your office network mixes Sun Solaris platforms with Windows, Progent can show you how to integrate your servers into a cohesive network that permits all your operating systems to coexist for easy administration, seamless information exchange, high dependability, superior throughput, and strong security. Progent's Solaris and Windows integration assistance services feature network architecture configuration and support, consulting for Windows services for UNIX, online network monitoring and management, remote technical help and repair, on-site technical support, and Helpdesk support.
CIO Specialists
CISM Security Security Part-Time CIO Remote Troubleshooting
Progent offers the temporary services of a veteran CIO to offer strategic direction to assist your company pick and maintain IT technology appropriate for your current situation and that can be a firm foundation for your growth. Progent's part-time Chief Information Officer consulting services offer economic leverage to organizations who want to maximize the benefits from their IT investment but who are without the budget or unwilling to take on one more high-level position to their head count. Because Progent is vendor-agnostic, with a sizable staff of consultants certified to support all leading operating systems and connectivity technologies plus a wide selection and business software, Progent is in an ideal situation to offer objective recommendations along with expert technical help for building and maintaining information systems that fit the particular requirements of your business.
Integration Firm .NET C++
24-Hour .NET Software Programming Companies
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and can build or modernize .NET apps rapidly and affordably.
24-7 Consultants Microsoft 365 and on-premises Exchange
Hybrid Microsoft 365 integration Professionals
Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and other Exchange infrastructure to lower hardware expense and management overhead. You can deploy Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote technical support to assist your organizations to assess the potential advantages of Exchange Online, plan a network topology that fits your functional requirements and IT budget, carry out an efficient move from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your IT team and users, and provide ongoing consulting and technical support.
Microsoft Consulting Services Company
Engineer Microsoft Windows
Progent's IT outsourcing packages offer affordable network support for small companies. Whether it includes designing system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT technical services can reduce costs and minimize risks, permitting IT service budgets to increase in a more linear and controlled manner than is possible by building up a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and robust system foundation for your critical applications powered by Microsoft Windows.
MSP360 VM Backup Online Support
Support and Help MSP360 VM Backup
Progent's data protection experts can assist your company to design, implement and debug a backup/restore plan based on MSP360 technology. MSP360 enables file or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and allows businesses to create a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a defined RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss caused by user mistakes, system errors, ill-intentioned users, and external assaults such as ransomware. To read more, see ProSight DPS 360 Backup solutions.
WatchGuard Firebox M690 Firewall Security Evaluation
WatchGuard Firebox M5600 Firewall Security Firm
Progent offers support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
SonicWall Gateway Security Suite Security Team
SonicWall NSA 9650 Firewall Security Audit Services
Progent's certified SonicWall firewall experts can show you how to integrate, manage, and update SonicWall firewall appliances including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete security solution and design security into your corporate operations.
Online Troubleshooting System Center 2016 and Linux Integration
System Center 2016 and SQL Server Support and Help
Small to mid-sized businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier IT support experts. With Progent's economically priced IT support packages, small and midsize organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business information systems enterprise-class availability, protection, and performance.
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