Expanding your remote workforce can have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Greensboro organization to pick the right tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can help Greensboro, North Caroline organizations to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, data security, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a teleworker workforce, which could be driven by an epidemic or as an element of a business continuity plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your company to augment your current Help Desk organization by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model based on the leading PSA tool for handling help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class IT support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Greensboro, North Caroline company, phone 1-800-993-9400 or refer to Contact Progent.