Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Greensboro organization to select the right technologies and follow leading practices in creating and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Greensboro, North Caroline businesses to succeed with any aspect of creating a high-performing remote work environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, company-wide transition to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, add details, and append screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your business to expand your current Help Desk Call Center organization by sharing delivery of Call Center support transparently between your in-house support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Greensboro, North Caroline organization, phone 1-800-993-9400 or visit Contact Progent.