Greensboro Work from Home Employees Integration Support and Consulting
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Greensboro company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns top value. Progent offers support services ranging from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Greensboro, North Caroline businesses to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active tickets, enter details, and append screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to augment your existing Support Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution utilizing the leading PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Greensboro, North Caroline business, phone
An index of content::
American Megatrends MegaRAC Consulting
Dell DRAC Engineer
Remote management cards give network managers complete control of a server without the requirement for an on-site presence. Through these server management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide low-cost off-site technical assistance. Progent is familiar with a number of remote management cards including Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.
SCOM Management Packs Network Consultants
SCOM 2012 R2 Computer Engineer
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing Microsoft SCOM solutions and offer companies of any size expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and set up SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix serious issues detected by Microsoft SCOM 2012.
Top Quality MS SQL 2008 Computer Consultants
Integration MS SQL 2008
Progent's Microsoft-Premier SQL Server engineers offer a range of services to assist small and midsize businesses to design, configure, administer, and repair Microsoft SQL Server 2008 systems so that they gain the maximum competitive benefit from Microsoft's advanced relational database platform. Also, Progent can provide help with system architecture, enterprise-wide security, and custom software development to increase the business value of your SQL Server 2008 network.
24-Hour Server Virtualization Consultant
Virtual Server Technology Professional
By using virtual server technology, companies are able to run many virtual machines on a single physical server. Virtualization technology enables companies to gain all the advantages of server segmentation, but without the costs that goes with purchasing additional server equipment. Virtual servers are the enabling technology for building private clouds, which offer important benefits including reducing the costs of capital equipment, datacenter facilities, and administration while improving data security, network availability, and recoverability. Other key server management options are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management specialists can assist you in all areas of server consolidation and administration to allow your business to cut costs and save time.
After Hours System Center 2016 Azure Integration IT Consulting
System Center 2016 Configuration Manager On-site Technical Support
Progent has over a decade of background configuring, and supporting the key platforms that make up Microsoft System Center and can help you to plan, install, maintain, and fix your Microsoft System Center ecosystem to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent can assist your organization to migrate to the current edition of System Center from a previous release or from another datacenter management solution to deliver the advantages of enterprise-class provisioning, automation, security, plus infrastructure and critical application performance monitoring.
Outsourcing Teleworker Endpoint Management
Remote Support Teleworker Endpoint Management
Progent can assist small and medium-size organizations to configure centralized endpoint management solutions for administering endpoints operated by at-home workers.
ISR Routers Professional
IOS Software Online Help
Cisco has designed a full array of routers that includes appliances built to provide the security, performance, and availability demanded by customers from small offices to global enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and integrate Cisco routers to build a solid infrastructure for your network and to make it easy to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, including the Cisco 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.
Planning Phase: Design and Architecture Proposals Consultancy
Deploying Phase: Implementation Consulting Group
When conducting IT projects for enterprise customers, Progent uses a phased approach based on defined milestones in order to meet financial, timing and engineering targets while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional deployment. All phases are documented to make available a comprehensive description of technical services delivered and to help in ongoing network maintenance.
Solaris Remote Consultant Services
Solaris Online Setup Consultancy Services
Progent offers national remote phone support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems include a mix of UNIX/Linux and Microsoft products. Online IT help provides maximum return for your information technology budget by protecting user productivity and shortening the hours charged for network analysis and repair. Sophisticated online access technology and experienced service specialists and engineers allow Progent to handle most network problems without wasting time and expense by traveling to your site. In most of cases your network issues can be dealt with by telephone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE network engineers and CISA certified security specialists to assist with the toughest system problems.
Cisco ASA firewall VPN Professional
Cisco firewall IPS Online Help
Progent’s Cisco-Premier network experts offer experienced PIX Firewall support services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and secure access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a sensible level of security, speed and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progent’s network consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Technical Support Services MetaFrame
Consulting XenApp Application Virtualization
Progent's Citrix experts can assist you to plan, implement, administer, and troubleshoot a virtual application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter support consultants can assist your organization to administer and support a remote datacenter that offers high uptime, enhanced protection, and rapid disaster recovery.
Red Hat Linux Professional
24 Hour Network Engineer Redhat Linux
If you are producing UNIX or Linux applications on a network that has MS Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic know-how without the constant hassle of managing your business network. By using automated server monitoring and by providing online and in-person support when your company needs it, Progent represents an affordable alternative for maintaining an IT network that features high availability, security, and efficiency. Progent's UNIX/Linux developer support services feature comprehensive network support outsourcing, virtual server infrastructure, online and in-person service and repair, 24x7 monitoring services, and Help Desk Call Center outsourcing.
Systems Management Server 2003 Network Consulting
SMS Upgrade Support and Setup
Progent’s Microsoft experts provide small and mid-size companies enterprise-level consulting services for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager is the new name for the change management platform previously known as SMS Server. Configuration Manager 2007 offers a range of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progent’s certified engineers can help you use Systems Management Server or Configuration Manager effectively for automated OS and application deployment, security patch control, application metering, and software license compliance. Progent's consultants can also help your company to migrate smoothly from Systems Management Server to Configuration Manager 2007.
Professionals Office Word for Android
Office Word for iOS Consult
Progent's certified Office Word and Office 365 Word experts can provide a wide selection of economical online consulting services to help you to manage your existing Microsoft Word solution or assist you to migrate to a current release of Microsoft Office Word. Support offered by Progent's experts include VBA software development, isolating and resolving compatibility problems between different versions of Office Word, integrating Word with other Microsoft Office apps like Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance support, smart phone integration, and online training sessions tailored for individuals or groups.
Colocation Technology Consulting
Internet Data Center Online Technical Support
Progent’s colocation center IT services are intended for businesses with hardware housed at Internet Data Centers or data center collocation hosting facilities and in need of on-demand on-site assistance at the co-location site plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of data center and IDC and collocation consulting services such as network topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications networking, development and installation of non-stop systems, architecting and deploying layered security structures, firewall integration and support, configuring load balancing environments, and creating high-availability server clustering configurations.
Cisco Certified Expert Consultant Firesight
ASA Firewalls Support
Progent’s Cisco-Premier technology consultants provide experienced PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from small, easy-to-install desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy combination of protection, speed and availability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management solutions. Progent’s Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Small Business Technicians
Small Business Network Administration
Progent is a leader in affordably providing world-class network support to small businesses. Progent's achievement in addressing the IT service requirements of the historically underserved small company sector is the combined outcome of key technical and operational breakthroughs that have eliminated much of the traditional expenses out of managing IT support, injected unprecedented technical skill into the support system, and dramatically accelerated the repair process.
IT Consultants Great Plains
Specialists Dynamics GP Great Plains Accounting
important characteristics of Dynamics GP/Great Plains accounting include a modular structure that allows you to buy only the components you require, a standardized foundation built on Microsoft technologies to safeguard your investment and provide a tightly interconnected environment, enhanced reporting capabilities that permit you to track all activities, revenues and spending and sales patterns, compatibility with Microsoft Office to speed access to business information, the ability to integrate information from virtually any database or desktop application into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it possible to develop custom applications. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP consultants to help you turn the advanced features of Dynamics GP business accounting software into a productive business management solution.
CISA Certified Auditor Cybersecurity Tech Services
CISA Certified Auditor Technology Consulting Services
The Certified Information Systems Auditor (CISA) accreditation is a recognized qualification that signifies expertise in network security audit and control. Certified by ANSI, the CISA accreditation has candidates pass a comprehensive test administered by the ISACA international professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to assist companies in the fields of information systems audit process, IT administration, systems and infrastructure ROI, information technology service delivery, protection of data assets, and disaster recovery preparedness.
After Hours Ubiquiti access point Consultant Services
Ubiquiti UAP-AC WiFi access point Services
Progent offers quick access to the skills of seasoned Wi-Fi specialists who can help you to assess the value of Ubiquiti UniFi wireless APs for your company and help you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to assist you to select, configure, and position Ubiquiti UniFi wireless access points for your required coverage and throughput.
VPN IT Services
Cisco VPN Online Help
Cisco's network security and remote connection products for small organizations provide a full range of manageable security products to help safeguard your wired and wireless network infrastructure. Cisco's VPN line includes switches, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional consulting staff includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that fit most closely with your company goals.
Solaris Security Firms
24-7 Solaris Auditor
If your business operates a Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can assist your whole organization in a wide range of security topics such as security management procedures, security architecture and models, connection control systems and techniques, software development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that information security professionals are required to master. These accreditations offer IT management the confidence that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to offer effective security support and consulting services.
Outsourced Programming Custom eCommerce
Application Contract Programmer
For custom program creation, Progent can provide software design consultants to write business applications in areas such as eCommerce, web site design, Microsoft Business Solutions products such as Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent offers experts in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Remote Management Consult
Remote Server Management Consultancy
Remote management cards offer IT administrators full control over a server without the need for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, deploy, and support a high-availability company network that incorporates remote server management cards and Progent can use these remote server management cards to provide efficient remote technical assistance. Progent has experience with a number of remote server management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.
Remote Network Monitoring Services
24-7 IT Infrastructure Asset Report Services
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable and more secure Active Directory environment. Both versions also offer the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability.
Online Support Services Microsoft SMS
SMS 2003 Upgrade Help and Support
Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it easier to copy system images, control mobile devices, and operate management tools. In addition to advising you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT tasks that cover areas that Feature Packs are designed to streamline. Progent's migration and update services can minimize spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible procedures and standards to manage PDAs and intelligent portable phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security plan that incorporates standards, processes and IT products to keep your IT network protected.
Data Protection Manager 2016 and Windows Server 2016 Remote Technical Support
Data Protection Manager 2016 Storage Pools Troubleshooting
Microsoft System Center 2016 Data Protection Manager provides automatic backup and easy recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for key platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to design, deploy, administer, and troubleshoot an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from an older version of DPM or from a legacy solution, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can provide occasional expertise to help you through challenging issues or deliver end-to-end project management support to help you finish your SCDPM 2016 deployment on time and on budget.
IT Outsourcing Services Professionals
24x7x365 IT Outsourcing Services Specialists
Progent is structured to provide in-depth remote consulting for all major technical areas associated with today’s small business IT systems and offers an array of vital, as-needed support services including a part-time Chief Information Officer to offer senior-level IT design and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management for major initiatives such as office relocations orOS migrations, connectivity experts for designing fast and reliable network infrastructure, security specialists to verify information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software developers to create, enhance, or troubleshoot mission-critical application programs.
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