Greensboro Offsite Workforce Configuration Support
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Greensboro company to pick the right tools and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Greensboro, North Caroline organizations to with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their active trouble tickets, add information, and upload screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows your company to expand your existing Help Desk Call Center organization by sharing responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home employees, see Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Greensboro, North Caroline company, call
An index of content::
Threat Management Gateway Support and Setup
Threat Management Gateway 2010 Technical Support
Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of ISA Server and offers a easily administered web gateway that acts as a one-server solution for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting features, permits custom reporting generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to lower expenses and improve recoverability. Progent's Microsoft-certified consultants can assist your company to design and carry out pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and repair services. Progent can also help your organization to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
CISSP Certified Expert On Demand Staffing Remote Support Services
Temporary Staff Augmentation Services Technical Consultant
Progent's temporary staff augmentation services allow organizations to respond to sudden increases in demand for IT professionals without incurring the costs and hassle that come with identifying and recruiting experienced technical help and without adding to your permanent head count.
SQL Server Configuration Manager Remote Support Services
SQL Server 2012 AlwaysOn Consulting
Progent offers the support of Microsoft-certified consultants as well as experienced database application developers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and security consultants to help you to evaluate the potential advantages of SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and define an efficient and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
IT Outsourcing Example White Papers
IT Outsourcing Best Practices Article
Progent's IT outsourcing packages offer affordable network support for medium-size organizations. Whether it involves planning network architecture, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or building a web-based business solution, outsourcing your network technical services can smooth out expenses and eliminate uncertainties, permitting network support expenses to grow in a more linear and controlled fashion than is possible by assembling a large, knowledgeable in-house network support organization. Progent's Outsourcing White Paper and flyers show how Progent can help you create a secure and highly available network architecture for your critical Windows-based applications such as Windows Server 2008, Microsoft Exchange Server, and SQL Server 2008.
On-site Support Wi-Fi RF Spectrum Analysis for Wi-Fi
Wi-Fi RF Coverage Maps Support
Progent's Wi-Fi site survey services make it easy to design, deploy and troubleshoot a Wi-Fi LAN optimized for your facilities, offering you a wireless solution that has the coverage, speed, density, data protection, and hand-off capability your company requires.
Amazon AWS hybrid cloud integration Design Firm
Google Cloud hybrid integration Contract Programming Firm
Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Azure hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Ransomware Recovery Consultancy
24 Hour Ransomware Protection Consultants
Progent's ProSight portfolio of managed services are intended to provide businesses who have small internal IT support teams with low-cost access to world-class management platforms and technical experts. Benefits of Progent's ProSight line of managed IT services include predictable IT management costs, smart automation of common management tasks, ongoing absorption of the latest technology, graceful transition from legacy technology to modern solutions, improved alignment of computer technology with business goals, guidance from veteran IT experts, and allowing management to focus on business rather than ever-changing computer technology.
Duo Multi-factor Authentication Support and Integration
Support and Integration Duo MFA and Single Sign-on
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
Remote Support Services ASA 5510 Firewall
Online Support Cisco Firewall Upgrade
Progent's Cisco CCIE-certified network infrastructure experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Biggest Support Cisco ASA and VMware
Adaptive Security Device Manager Consultant Services
Progent's Cisco-Certified technology consultants provide experienced PIX Firewall support services covering design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat security, and safe connectivity services. Extending from small, easy-to-install desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of security, speed and reliability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progent's Cisco experts can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Mandriva Linux Consultants
Computer Consultant Debian Linux
If your company is producing Linux-based applications on a network that has Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your area of strategic expertise while avoiding the continual hassle of maintaining your company information system. By using smart server monitoring and by delivering remote and in-person support when your company needs it, Progent offers an economical alternative for supporting an IT network that provides high dependability, security, and efficiency. Progent's Linux developer support offerings include full-service information technology outsourcing, virtual infrastructure, remote and on-premises support and repair, proactive network monitoring services, and Helpdesk support.
MongoLock ransomware recovery Consultant Services
Hermes ransomware recovery Consultancy
Progent's experienced ransomware recovery consultants can help your business to reconstruct a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Professionals Private Cloud Solutions
Private Cloud Integration Consult
Progent's private cloud hosting enables small and midsize organizations to run mission-critical applications such as SQL and Exchange from a secure Tier III data center facility on fault-tolerant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup and restore. You can take advantage of Progent's private cloud hosting service to avoid major capital costs for the acquisition, upkeep, and operation of network equipment and facilities while achieving world-class levels of network reliability and security.
Online Technical Support Wave 2 wireless controller
WLAN controller Support and Integration
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless uptime with fast auto-failover, and hardening security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Biggest Solaris Consulting Services
UNIX Engineers
Progent's Solaris platform support experts provide small businesses and software developers support for managing and maintaining Sun Solaris systems that operate with Microsoft-powered technology. Progent offers your business access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you an easy one-stop consulting firm to help you create and maintain a secure and robust cross-platform network and communications solution that allows Sun Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Remote Support Services System Center Operations Manager
Application Monitoring Computer Consultants
Remote continuous monitoring, automated alarms, and actionable reports are crucial to maintaining the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of all sizes can get a level of network stability that was previously limited to enterprises. Progent offers a variety RMM solutions available as low-cost services designed to help your company to identify and resolve a most IT network problems before they get big enough to hurt productivity.
Email Virus Fingerprint Consulting
Consulting Services ProSight Email Zero Hour Protection
Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.
Select Topic: