Enlarging your at-home workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Greensboro company to select the right technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Greensboro, North Caroline companies to with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A fast, company-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as a component of a disaster recovery process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit their active trouble tickets, enter details, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to supplement your current Call Desk organization by splitting delivery of Call Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class desktop support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Greensboro, North Caroline organization, call 1-800-993-9400 or go to Contact Progent.