Enlarging your remote workforce may have a major effect on network architecture, security/compliance, and company workflows. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Greensboro company to select the right tools and follow best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can help Greensboro, North Caroline organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A sudden, company-wide transition to a telecommuter business model, which might be activated by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise the status of their current trouble tickets, add details, and upload screenshots or attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service allows you to expand your existing Call Center team by sharing delivery of Help Desk support services transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the leading professional services automation tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Greensboro, North Caroline company, call 1-800-993-9400 or go to Contact Progent.