Greensboro Work at Home Employees Connectivity Consulting Company
Call Desk Augmentation and Outsourcing Consulting Experts
Expanding your telecommuter workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Greensboro organization to select the right tools and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top value. Progent can provide support services that go from on demand guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Greensboro, North Caroline organizations to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a teleworker workforce, which might be driven by an epidemic or as an element of a disaster recovery process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update the status of their current tickets, enter details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service enables your business to augment your existing Help Desk organization by sharing delivery of Call Desk support services transparently between your regular support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support model based on the leading professional services automation platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Greensboro, North Caroline company, phone
An index of content::
SharePoint Designer 2010 Online Support
IT Consultants SharePoint Server 2010
Progent's Microsoft consultants can provide affordable online technical support and development services to assist you to design, implement, administer, and maintain SharePoint 2010 installations that can include web pages able to function as intranets, extranets, document and media management applications, wikis, data marts, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other data sources as well as with Microsoft's familiar office productivity applications including Office Excel, Word, PowerPoint, and Visio. Progent can help you to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.
Dynamics GP Great Plains Accounting Configuration
Microsoft Dynamics GP ERP Computer Consultant
Key characteristics of Dynamics GP accounting include a modular design that allows you to buy just the functionality you need, a standards-based architecture built on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting capabilities that permit you to track all operations, revenues and expenses and sales trends, integration with Microsoft Office to speed access to business data, the capability to process information from virtually any db software or desktop software into Microsoft GP/Great Plains, and an open architecture that makes it easy to develop specialized applications. Progent can help you configure and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP/Great Plains support professionals to show you how to turn the advanced features of Microsoft Dynamics GP business accounting software into a productive business solution.
Sun Solaris Technical Support Services
Cybersecurity Team Solaris
If your business runs a Sun Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire enterprise in a broad range of security topics such as security administration practices, security architecture and models, access management products and methodology, applications development security, business processes security, hardware security, communications, network and web security, and disaster recovery planning. CISM and ISSAP define the fundamental skills and international standards of knowledge that network security professionals are required to master. These certification offer IT management the assurance that those who have earned their CISM or CISSP qualification have demonstrated the experience and knowledge to offer world-class security support and consulting help.
Urgent Technology Professional Email Allow Lists
Professional ProSight Email Security
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
24x7 ProSight network infrastructure documentation management Consultant
ProSight domain expiration management Engineers
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of the time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it.
Specialist Microsoft Active Directory
MCSE Expert Certified Configuration Windows Active Directory
Microsoft Windows Enterprise Directory requires extensive field experience to integrate optimally across an enterprise. Progent’s Microsoft Premier engineers are skilled in designing, integrating, and troubleshooting complex Microsoft Enterprise AD installations. Progent’s fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy legacy version configuration objects in production AD environments, and fixing failed configurations of AD and Active Directory-integrated programs.
24x7 Microsoft and Apple Mac Desktop Network Help
Microsoft Desktop Computer Consultancy Group
Progent can deliver a wide array of low-cost remote and onsite support services to help your business to install, manage, and troubleshoot workstations and handhelds based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Windows Server 2019 Deduplication Technology Consulting Services
Remote Windows Server 2019 Clusters Sets Support and Integration
Progent's certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Akron Canton, America Microsoft Dynamics GP System Migration Planning Consulting
Specialists Dynamics GP Upgrade Planning Akron, United States
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered system integration, software development, education, and troubleshooting services since the product's original release. Progent can provide high-level expertise for upgrading legacy Dynamics GP ERP systems. Progent can assist you to plan, pilot, and implement a cost-effective upgrade from a an outdated version of GP to the newest release of Microsoft Dynamics GP.
Emergency Microsoft Desktop Apps Instruction Technical Support Group
Online Acrobat Writer Training Consult
Progent provides live remote instruction for popular client apps and operating systems such as Microsoft Office Excel, Word, Access and Outlook plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10. Remote instruction offers the benefits of traditional in-person instruction, including immediate interaction between students and trainers, but avoids the expenses of transportation and the hassle of attempting to accommodate the schedules of many students. Offered to single students or classes of any size, Progent's live online training allows the trainer to conduct the seminar from an online facility while the students can be dispersed throughout a campus or across the the U.S. Virtual learning supports proven learning tools like broadcast white boards, real-time questions, and collaborative desktops. Sessions can be short and targeted to specialized subjects or extended in time and broader in coverage.
Data Protection Manager 2016 Business Continuity Configuration
Data Protection Manager 2016 Storage Spaces Direct Support and Integration
System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy recovery capabilities for Microsoft environment. Data Protection Manager 2016 offers application-aware backup for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with VMs running on Hyper-V and VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to design, deploy, manage, and repair a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver occasional expertise to resolve challenging issues or deliver end-to-end project management support to help you finish your SCDPM 2016 initiative on time and on budget.
24 Hour Windows Active Directory Network Consulting
Consulting Active Directory
Windows Enterprise Directory requires extensive field experience to integrate optimally across an enterprise. Progent’s Microsoft Certified engineers are experts in planning, deploying, and supporting complex Microsoft Enterprise AD installations. Progent’s fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy beta version configuration objects in production AD systems, and fixing unsuccessful configurations of AD and AD-associated applications.
CRISC Certified Risk and Information Systems Control Architect Technology Professional
Technology Professional CRISC Risk and Information Systems Control
Progent offers the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and crafted to match your organization's risk tolerance, business goals, and budgetary guidelines.
Integration Services wireless VoIP phone integration
wireless IP phone integration Online Support Services
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for professionals who are mobile within office, hospitality, health-care or other venues where management requires portable phones that provide more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Successful integration of Cisco's wireless IP phones usually requires that you configure and optimize many key pieces of your wireless environment such as access points, routers and switches, wireless LAN controllers, and management tools. Progent's Cisco-certified consultants offer remote and onsite support to help your organization create and maintain a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Cisco Firepower NGFW Firewalls Integration Services
Cisco Firepower NGFW Firewalls On-site Technical Support
Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified control of modern cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to plan and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that span local offices, data centers, private clouds and public clouds.
Consulting Mandrake Linux
Engineers Mandriva Linux
Progent's Linux support experts offer small businesses and developers help with administering and maintaining Linux computers that coexist with Microsoft-based technology. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of expertise provides you with a convenient single consulting firm to show you how to build and maintain a secure and robust cross-platform network and communications solution that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
Forefront Threat Management Gateway 2010 Cybersecurity Organizations
After Hours Microsoft Expert Internet Security and Acceleration Server 2006 On-site Technical Support
ISA 2006 is a multi-functional gateway that offers a powerful application layer firewall, virtual private network, and web caching solution for protecting the Internet-facing networks of any sized business against a broad range of attacks. Progent's Microsoft-certified ISA Server 2006 support professionals can show you how to design, rationalize, pilot, install, customize and support the any version of ISA Server on your network.
Helpdesk Sharing Computer Consultant
Shared Helpdesk Online Troubleshooting
Progent's Microsoft certified experts offer several service programs to help medium-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and improvement, executive reporting, training of in-house staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help businesses analyze the numerous top level Help Desk application programs available and determine which packages may be excessively costly, lack key capabilities, or align poorly with your organization's business goals. Progent also offers temporary staffing for organizations who want to reinforce their in-house Help Desk staff for special projects or to substitute for vacationing or incapacitated workers.
24x7 Network IT Services
Microsoft System Center Operations Manager Computer Consultant
Remote 24x7 network monitoring, automated alerts, and actionable analytical reporting are crucial to preserving the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can get a level of network stability that was previously limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options delivered as economical services created to assist you to detect and resolve a most network issues before they get big enough to hurt productivity.
Microsoft Dynamics AX Support and Integration
Consulting Navision
Besides providing access to Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training tailored to meet your specific requirements. Progent's experts also can help you build and support a protected, reliable server and communications infrastructure to run your ERP, MRP and accounting applications.
WatchGuard Firebox M370 Firewall Cybersecurity Companies
WatchGuard Fireware Computer Security Specialist
Progent provides support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Windows Server 2003 Technology Professional
Microsoft Windows 2003 Remote Support Services
The experience of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that matches best with your company's goals. Progent can also help you with planning, deploying, managing and supporting powerful information technology applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Windows NT.
MCSE Expert Certified SCVMM 2016 Shielded VM IT Services
Top Ranked SCVMM 2016 and VMware Specialist
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is intended to provide a unified mechanism for configuring and administering virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade smoothly from older versions of Virtual Machine Manager, develop workflows for creating and deploying VMs and VM hosts, implement high-availability compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and help you evaluate the strategic advantages of the latest technologies like Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.
Building to Building Wireless Case Study
School Wireless Case Study
Progent delivered a wireless networking environment that enabled a school to improve productivity and eliminate the recurring costs of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate locations as far as 2.5 miles apart and can reach even longer ranges. This wireless alternative provided improved bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it offered immunity to outside interference.
WatchGuard SSL VPN Cybersecurity Consultancy
WatchGuard Fireware Cybersecurity Companies
Progent offers consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewalls.
Help Desk Software Selection and Deployment Support Services
Online HelpDesk Call Center Computer Consultant
The Helpdesk service delivery structure used by Progent's Technical Response Center gives small organizations an effective alternative to dependence on freelance consultants by offering broad expertise accessible to multiple support groups, optional round-the-clock availability of urgent assistance, escalation capability to world-class engineers for handling the most intractable problems, service consistency and dependability, prompt follow-up enforced by seasoned support managers, a choice of easy-to-use mechanisms for initiating service jobs, plus excellent progress transparency enabled by ticket updates and available through a web-based portal.
Windows Server Essentials Backup Professional
Windows Server Essentials Hyper-V Consultant
Microsoft Windows Server Essentials is an affordable, entry-level OS that enables small businesses to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid networking model that includes local and cloud-based software and infrastructure. Progent's consultants can provide budget-friendly remote consulting and technical support services for Windows Server Essentials. Progent can assist you to evaluate the potential business advantages of migrating to Essentials and adopting a hybrid local/cloud-based model for your computing environment. Progent can provide comprehensive project management to help you plan and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers ongoing consulting, technical support, and customized training.
OS X Remote Consultancy
24/7 macOS Remote Engineer
Progent provides national remote phone support and consulting services for businesses that operate Apple macOS and OS X networks or whose information systems include a mix of Mac and Microsoft technology. Progent's engineers can provide Apple macOS and OS X users a range of services including desktop assistance, upgrading to the current version of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent can also help your business with iPhone and Apple iPad support, or migrating to Apple's iCloud services. Online IT help offers optimum return for your information technology dollar by preserving user productivity and shortening the time charged for computer analysis and repair. Advanced remote support tools and skilled technicians and engineers allow Progent to solve the majority of IT problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be remediated over the phone or through a combination of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to assist you with the most difficult system issues.
UNIX Consultant
Professionals UNIX
Progent's Solaris platform support services provide small businesses and software developers help with managing and supporting Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide range of expertise offers you a convenient one-stop consulting firm to help you create and manage a protected and reliable mixed-platform network and communications solution that allows Solaris and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Best Expert Microsoft Certified ISA 2006 Firewall Consultancy
Forefront Threat Management Gateway 2010 Security Companies
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network, and web caching solution for securing the Internet-facing networks of any organization against a wide variety of attacks. Progent's Microsoft ISA Server 2006 support professionals can show you how to design, rationalize, pilot, implement, customize and manage the any version of ISA Server 2006 on your information system.
24/7 Information Technology Support Online Office Word Training
MCSE Expert Certified Small Office Computer Consulting Services Online Office Word Training
Progent offers live remote training for a range of client applications and operating systems such as Microsoft Office Excel, Word, Publisher and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the advantages of traditional physical classroom instruction, including immediate interaction between students and teachers, but eliminates the costs of transportation and the challenge of trying to accommodate the schedules of multiple trainees. Available to individuals or groups of any size, Progent's virtual instruction permits the teacher to run the class from an online office and the clients can be dispersed throughout an office or across the country. Virtual learning utilizes proven teaching aids like broadcast white boards, real-time questions, and shared desktops. Sessions can be short and personalized to specialized subjects or longer in time and wider in scope.
ISA 2004 Enterprise Edition Server Information Technology Consulting
Microsoft ISA 2000 Server Professionals
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience configuring ISA Server-based security installations for IT networks with many sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your company in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Microsoft Desktop Design
Largest Desktop Technology Migration Companies
Progent can provide a variety of economical remote and onsite consulting services to help your business to deploy, administer, and troubleshoot workstations and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
Select Topic: