Enlarging your remote workforce may have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Hialeah company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services ranging from as-needed guidance for helping you over challenging technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Hialeah, Florida companies to succeed with any facet of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, data security, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or update their active trouble tickets, add information, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to expand your current Support Desk team by sharing delivery of Support Desk support seamlessly between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can help your business to provide best-in-class IT support to your telecommuters, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Hialeah, Florida organization, phone 1-800-993-9400 or go to Contact Progent.