Enlarging your at-home workforce can have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Hialeah company to select the appropriate technologies and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from on demand guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Hialeah, Florida companies to with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
An emergency, company-wide switchover to a teleworker workforce, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their current tickets, add information, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows you to expand your existing Call Desk organization by sharing responsibilities for Help Desk services seamlessly between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading PSA tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver world-class technical support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Hialeah, Florida company, phone 1-800-993-9400 or go to Contact Progent.