Hialeah Teleworkers Integration Consulting Experts
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Hialeah organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Hialeah, Florida organizations to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a teleworker workforce, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their current trouble tickets, add details, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to supplement your existing Call Desk organization by splitting delivery of Help Desk support transparently between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Hialeah, Florida company, phone
An index of content::
CCIE Certified On-site Technical Support VPN
VPN Support Outsourcing
Cisco's security and offsite connectivity solutions for small to mid-size companies offer a complete range of manageable security hardware and software to help you protect your wired and wireless network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's CCIE and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that align most closely with your corporate objectives.
Online HelpDesk Call Center Consulting Services
Microsoft Help Desk Remote Troubleshooting
The Contact Center support model used by Progent offers small businesses an dependable option to reliance on freelance consultants by offering extensive expertise accessible to numerous engineering groups, optional round-the-clock availability of emergency help, escalation capability to top-level experts for handling even the most complex issues, service consistency and dependability, prompt follow through overseen by seasoned service managers, a selection of easy-to-use ways for requesting support tasks, and a high level of progress visibility made possible by trouble ticket tracking and available through a web portal.
Cisco Small Office Migration Companies
Small Office Solutions Provider
Progent offers organizations of any size world-class IT remote or on-premises consulting for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.
64-bit Processing Consult
64-bit Server Computer Engineer
Progent’s Microsoft-premier engineers can assist you to enhance your application servers or desktops from 32 to 64 bits. Progent can assist your company to calculate the costs and advantages of moving to 64-bit processing, plan an affordable upgrade process that reduces operational disruptions, and provide economical, expert remote help to aid your organization to configure 64-bit operating systems and application programs on your existing computers.
After Hours Postini Setup and Support
Antispam Support and Help
E-Mail Guard is Progent's economical spam filtering and antivirus solution that offers small companies enterprise-quality defense against spam, viruses, directory harvesting, and other varieties of email-borne assaults on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive suite of web-managed antispam and virus protection services that stop email attacks before they can penetrate the corporate firewall. Perimeter Manager also lets administrators track and control their email systems, irrespective of server vendor, hardware type, or geographic location.
Office 365 integration with on-premises environments Technology Consulting
Office 365 Portal Technical Support
Progent can help your business to understand the many subscription plans available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid solutions that seamlessly combine local and cloud resources.
Software Integration Firm
VBScript programming Consultant Services
If you need help writing, enhancing, or repairing applications for Windows, any version of Linux, or the Web, Progent’s expert team of program developers, relational database designers, and project managers can make sure you get the job done on time and within your budget. Progent's seasoned software developers offer affordable and efficient online consulting for projects as simple as writing Vidual Basic macros for Office Excel or as large as rolling out mission-critical RDBMS applications built on Microsoft SQL Server ,Oracle, or MySQL.
Meraki 802.11ac AP Consultants
Meraki CMX Support and Integration
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for centralized management.
iPad and Outlook Web App Computer Consultant
OS X and Exchange Consulting
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to get and transmit email, search the GAL, copy addresses, synchronize calendars, and invite fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage training.
802.11 Information Technology Consulting
Largest WLAN Technology Consulting
Progent’s Wireless Consulting Services offer a convenient, affordable way for companies of all sizes to integrate, manage, monitor and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Hyper-V 2016 Migration Online Support Services
Hyper-V 2016 Management Specialist
Hyper-V 2016 utilizes key technologies first developed for and proven on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to support your vital applications, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration strategy, train your IT management and technical support personnel, and provide ongoing consulting and debugging support to ensure that your Hyper-V 2016 investment gives you the highest possible business value.
Services Microsoft Access development
Immediate Microsoft Access development Technology Professional
Progent offers cost-effective remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide expert support for application programming, database migration, performance optimization, report design, and troubleshooting. Progent also offers custom webinar classes for Office Access development and database administration.
After Hours Computer Engineer VMM Management Server
VMM Self-Service Portal On-site Technical Support
Progent can help organizations of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your business to migrate from a legacy release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize the highest possible return on investment.
Intune and Apple iOS Integration
Intune and Windows 8.1 Support and Integration
Progent's Intune consultants can help you to understand the business value of utilizing Microsoft Intune for managing your web-facing mobile computers including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can help you to define security policies, plan and deploy pilot environments to confirm the benefits of Intune for your environment, deploy Intune throughout your enterprise, combine Intune with SCCM for single-console change management, and troubleshoot your Intune solution.
Enterprise Windows Network Consulting Firms
Consultant Services Colo
For large businesses, Progent can leverage in-house IT staffs by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global enterprise with branches, Progent can act as a transparent local supplement of corporate network management. Progent’s enterprise consulting services include company-wide security, remote branch office support, system design, Sarbox compliance, project management, and top-level service for multi-site network environments powered by Enterprise Windows. Progent can provide field engineers and specialists to help with a site move or office move, or a network architect to assist with setting up or using an Internet Data Center or Hosting Facility.
Aironet Access Point Management Consultant Services
Aironet 3800 Access Point Consultant Services
Progent's Cisco CCIE-certified wireless infrastructure consultants offer online or on-premises integration and debugging services to assist your organization to design, configure, upgrade, tune, administer and troubleshoot Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless environment with your wired network and cloud-based resources to create an enterprise connectivity solution that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet wireless access points to accommodate your specific office layout, construction, and anticipated workloads.
Top Solaris Technology Consulting Services
Sun Solaris Security Organizations
If your company has a Solaris network or a multi-OS network, Progent's CISM and ISSAP-premier consultants can assist your whole organization in a broad array of security topics including security administration practices, security design and strategies, access control products and methodology, software development security, operations security, physical security, communications, network and Internet security, and workplace recovery preparedness. CISM and ISSAP define the fundamental competencies and international standards of performance that network security professionals are required to possess. These accreditations offer IT management the assurance that consultants who have earned their CISM or ISSAP qualification have demonstrated the background and theory to offer effective security management and engineering help.
Microsoft Certified Partner Wireless LAN Technical Support Services
Wireless LAN Specialist
Progent can show you how to design, configure, manage, and troubleshoot an efficient Wi-Fi LAN architecture, recommend appropriate components, and configure access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a complete wireless system security strategy that is well aligned with the security plan for your overall business network.
NetDocs and iPhones Specialists
Immediate NetDocs Migration Professionals
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for legal workflows. Progent can provide remote access to NetDocuments experts who can help legal departments and law firms to plan, deploy, administer, optimize, or debug a document management system solution powered by NetDocs.
24-7 Microsoft Project Server Reporting Consultancy
Application Consultants Microsoft Project Server 2013
Progent's Microsoft engineers offer advanced support in deploying, operating and troubleshooting all versions of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a broad range of cost-effective online support services following industry best practices to assist organizations of any size to get all the benefits of this leading platform. Services offered by Progent include system design, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network optimization, and specialized webinar training.
Computer Network Support Firms Nationwide Support
Hawaii Small Business IT Consultant
Progent’s Technical Response Center (TRC) offers affordable nationwide extended hours remote help for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone help and remote secure computer connection to isolate and resolve technical problems rapidly and affordably.
Windows, UNIX, Solaris Professional
Windows and UNIX Engineer
If your business operates a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISA and CISM-certified consultants can help your whole organization in a broad array of security areas such as security administration practices, security architecture and models, access management products and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and CISSP define the fundamental competencies and worldwide standards of knowledge that information security managers are required to possess. These accreditations give IT management the confidence that consultants who have earned their CISM or ISSAP certification have the background and theory to offer effective security management and engineering services.
Firewall Network Install Juniper J Series Router
Juniper J Series Router Security Team
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Biggest Chief Information Officer Technology Consulting
CIO Remote Technical Support
Progent can provide small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy appropriate IT products to enhance business operations so they align more closely with your corporate objectives. Your business can create and implement a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer.
Consulting 64-bit Upgrade
Consult 64-bit Processing
Progent’s Microsoft-certified consultants can help you to enhance your desktops from 32 bits to 64 bits. Progent can help you to understand the risks and advantages of migrating to 64-bit PC desktop computing, design an efficient migration strategy that reduces business disruptions, and deliver economical, expert online support to aid your company to configure 64-bit PC desktop software and applications on your existing hardware.
Linux Online Consulting
24-7 Linux Remote Specialists
Progent provides nationwide remote technical support and consulting services for businesses who run Solaris networks or whose information systems include a combination of Solaris and Microsoft technology. Remote IT help offers optimum leverage for your information technology budget by preserving client efficiency and limiting the hours billed for network analysis and repair. Sophisticated online access utilities and skilled technicians and consultants allow Progent to handle the majority of IT issues without wasting time and expense by going to your location. In the vast majority of cases your network issues can be dealt with over the phone or through a mix of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM certified security specialists to help you with the most difficult network issues.
Consulting Services Citrix Server Management
Xen Hypervisor Technology Consulting Services
Progent's Citrix-authorized engineers can assist you to evaluate the business advantages of XenServer and additional Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can also assess your existing Citrix technology environment and show you how to optimize resource utilization, performance, protection, availability, and disaster recovery.
24/7 SQL Server 2016 Express Setup and Support
SQL Server 2016 Migration Remote Support Services
Microsoft SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, high-availability, mobile computing integration, and built-in analytics and reporting. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to help organizations of any size to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
On-site Support Dynamics GP
Microsoft GP/Great Plains IT Consulting
important characteristics of Dynamics GP/Great Plains software include a modular design that allows you to buy only the components you need, a standardized architecture built on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to monitor all activities, income and spending and sales trends, compatibility with Microsoft Office to enable access to business information, the ability to process information from almost any db software or workstation application into Microsoft Dynamics GP, plus an open architecture that makes it easy to create specialized applications. Progent can show you how to configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to show you how to convert the advanced features of Dynamics GP/Great Plains business accounting software into a productive business management solution.
Offsite Workers VoIP Network Engineer
24x7x365 Offsite Employees IP Voice Online Technical Support
Progent can assist small and medium-size companies to deploy VoIP solutions to provide their remote workforce the benefit of seamless access to the corporate phone infrastructure.
Microsoft Certified Partner Networking Companies
Microsoft Certified Computer Consulting Services
Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete support for your information network.
UNIX Services
Consultant Sun Solaris
Progent's Solaris family support experts provide small and mid-size companies and software developers support for managing and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience offers you an easy single consulting firm to show you how to create and maintain a protected and robust mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
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