Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Hialeah organization to pick the right tools and follow leading practices in creating and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent offers support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Hialeah, Florida organizations to succeed with any aspect of building a high-performing remote work ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a telecommuter business model, which could be motivated by an epidemic or as part of a business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, add details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables you to augment your existing Call Desk organization by sharing responsibilities for Help Desk services transparently between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class IT support to your teleworkers, visit Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Hialeah, Florida business, phone 1-800-993-9400 or visit Contact Progent.