Enlarging your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Hialeah organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Hialeah, Florida organizations to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a teleworker workforce, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their current trouble tickets, add details, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to supplement your existing Call Desk organization by splitting delivery of Help Desk support transparently between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Hialeah, Florida company, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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  • On-site Support Dynamics GP
    Microsoft GP/Great Plains IT Consulting

    important characteristics of Dynamics GP/Great Plains software include a modular design that allows you to buy only the components you need, a standardized architecture built on Microsoft technologies to secure your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to monitor all activities, income and spending and sales trends, compatibility with Microsoft Office to enable access to business information, the ability to process information from almost any db software or workstation application into Microsoft Dynamics GP, plus an open architecture that makes it easy to create specialized applications. Progent can show you how to configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains support professionals to show you how to convert the advanced features of Dynamics GP/Great Plains business accounting software into a productive business management solution.

  • Top Microsoft SCOM 2012 Migration Online Troubleshooting System Center 2012 Operations Manager Support Outsourcing
  • Top Quality Offsite Workforce Hialeah Consulting and Support Services - Security Systems Consulting Experts Hialeah Work at Home Employees Expertise nearby Hialeah - Network Security Solutions Consulting Experts
  • Top Rated Exchange 2003 Server Upgrade Support Outsourcing Computer Consultants Microsoft Exchange
  • Top Rated Network Health Assessment Engineers Active Directory Evaluation Professional
  • Troubleshooting SCCM and SQL Server SCCM MAM Troubleshooting
  • Troubleshooting Windows Server 2012 R2 Hyper-V Help and Support Windows Server 2012 R2 Storage Spaces
  • Ubiquiti UAP-AC WiFi access point Specialist Ubiquiti UAP-AC WiFi access point Consultancy
  • Urgent RIM Blackberry Support Services BlackBerry BPS Specialist
  • VPN On-site Support Cisco RADIUS Security Technical Support
  • Virus Recovery Technology Consulting Virus Rollback Consult
  • VoIP Phone System IT Consultants 8800 Series IP Phone Professionals
  • Windows 10 Microsoft Deployment Toolkit Consultant Services Windows 10 Training Consulting Services
  • Windows 7 Evaluation Consultant Setup and Support Windows 7 Migration
  • Windows 7 Integration Onsite Technical Support Microsoft Experts Windows 7 Network Consultant

  • Offsite Workers VoIP Network Engineer
    24x7x365 Offsite Employees IP Voice Online Technical Support

    Progent can assist small and medium-size companies to deploy VoIP solutions to provide their remote workforce the benefit of seamless access to the corporate phone infrastructure.

  • Windows 8.1 Storage Spaces Tech Support Outsource Windows 8.1 Engineers
  • Windows Server 2008 R2 Professional Microsoft Windows 2008 R2 Technology Consulting Services

  • Microsoft Certified Partner Networking Companies
    Microsoft Certified Computer Consulting Services

    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete support for your information network.

  • Windows Server 2012 R2 Clustering Integration Windows Server 2012 R2 Server Manager Configuration
  • Work at Home Employees Assistance in Hialeah - Cloud Integration Solutions Consulting Hialeah Florida, US Remote Workers Consulting in Hialeah - Cloud Systems Consulting Services Miami-Dade County, America
  • Work from Home Employees Expertise nearby Hialeah - Voice/Video Conferencing Systems Guidance Hialeah, FL Hialeah, Miami-Dade County Hialeah Work from Home Employees Voice/Video Conferencing Technology Guidance

  • UNIX Services
    Consultant Sun Solaris

    Progent's Solaris family support experts provide small and mid-size companies and software developers support for managing and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience offers you an easy single consulting firm to show you how to create and maintain a protected and robust mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

  • XTML Development Group Web Commerce Design Firm
  • ransomware vulnerability assessment Consultancy ransomware vulnerability review Consult
  • web application development Consult Contract Programmer Software
  • wireless VoIP phone integration Integration Support Technical Support Services Wi-Fi VoIP phone integration

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