Expanding your at-home workforce may have a major effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Hialeah organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top business value. Progent offers support services that go from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Hialeah, Florida organizations to succeed with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A fast, company-wide changeover to a from-home business model, which could be driven by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support specialists along with world-class ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit their active trouble tickets, add details, and append screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to expand your current Call Center organization by sharing delivery of Call Center support seamlessly between your regular support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver best-in-class IT support to your telecommuters, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Hialeah, Florida organization, phone 1-800-993-9400 or refer to Contact Progent.