Enlarging your at-home workforce can have a major effect on IT architecture, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Hialeah company to pick the right tools and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services that go from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Hialeah, Florida companies to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A sudden, organization-wide transition to a teleworker workforce, which might be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support experts combined with world-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise the status of their active trouble tickets, enter details, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Help Desk staff by splitting delivery of Support Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class IT support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter environment for your Hialeah, Florida organization, phone 1-800-993-9400 or go to Contact Progent.