Expanding your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Hialeah company to select the right technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide services ranging from as-needed guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Hialeah, Florida organizations to succeed with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Remote Workers
A rapid, company-wide switchover to a teleworker business model, which might be the result of a pandemic or as part of a disaster recovery process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their current tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your business to augment your current Call Desk organization by sharing delivery of Call Center support seamlessly between your regular support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collective support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class technical support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Hialeah, Florida company, phone 1-800-993-9400 or go to Contact Progent.