Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Hialeah company to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Hialeah, Florida businesses to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
An emergency, organization-wide transition to a teleworker business model, which might be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or revise their active trouble tickets, add information, and append screen captures and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your business to supplement your current Call Desk team by sharing responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the number one professional services automation tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your company to provide world-class IT support to your at-home workforce, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your Hialeah, Florida company, call 1-800-993-9400 or go to Contact Progent.