Enlarging your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Hialeah organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Hialeah, Florida organizations to with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide transition to a teleworker workforce, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their current trouble tickets, add details, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to supplement your existing Call Desk organization by splitting delivery of Help Desk support transparently between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Hialeah, Florida company, phone 1-800-993-9400 or go to Contact Progent.