Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Hialeah organization to select the appropriate tools and follow best practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services that go from on demand expertise for getting you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Hialeah, Florida organizations to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A sudden, company-wide transition to a teleworker business model, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or revise their active tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your current Help Desk Call Center organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class IT support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Hialeah, Florida company, call 1-800-993-9400 or go to Contact Progent.