Expanding your at-home workforce can have a major effect on network architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Hialeah organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services ranging from on demand expertise for helping you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Hialeah, Florida organizations to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a telecommuter business model, which might be activated by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive network of online technical support experts along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or update their active tickets, enter details, and append screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to supplement your current Call Desk organization by sharing responsibilities for Call Center support seamlessly between your regular support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your company to provide world-class technical support to your teleworkers, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Hialeah, Florida company, phone 1-800-993-9400 or go to Contact Progent.