Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Hialeah company to pick the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Hialeah, Florida businesses to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, enterprise-wide changeover to a teleworker business model, which could be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows your company to augment your existing Call Center staff by sharing delivery of Call Center support transparently between your regular IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Help Desk Augmentation Services can help your company to provide world-class IT support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Hialeah, Florida business, phone 1-800-993-9400 or go to Contact Progent.