Hialeah Work from Home Employees Configuration Support Partner
Help Desk Solutions Consulting
Enlarging your at-home workforce can have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Hialeah company to select the appropriate technologies and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from on demand guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Hialeah, Florida companies to with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
An emergency, company-wide switchover to a teleworker workforce, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their current tickets, add information, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows you to expand your existing Call Desk organization by sharing responsibilities for Help Desk services seamlessly between your regular support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading PSA tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver world-class technical support to your at-home employees, go to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Hialeah, Florida company, phone
An index of content::
Telecommuting Consulting Services
Call Desk for at Home Workforce Consultant Services
Progent has 20 years of background assisting small and mid-size organizations to design, implement, tune, administer, and troubleshoot IT networks that support remote workers.
Extended Helpdesk Consultant
Online Support Services Extended Help Desk
Progent's Microsoft authorized experts offer several service programs to help mid-size and large organizations develop an efficient and productive in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations analyze the numerous high-quality Help Desk software packages available and determine which products might be too costly, miss key functions, or align badly with your company's corporate culture. Progent also provides temporary staffing for businesses who need to reinforce their internal Help Desk team for special projects or to substitute for vacationing or incapacitated workers.
Help and Support Double-Take Replication Manager
Technology Consulting Services DoubleTake Carbonite Software Backup
DoubleTake/Carbonite Software publishes a family of tools designed to provide small businesses a range of affordable solutions for backing up and recovering vital applications such as Exchange, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small business information networks to create an advanced state of availability and disaster recovery readiness at a budget-friendly cost.
Colbolt Linux Technology Consulting Services
IT Consultant CentOS Linux
If you are producing UNIX or Linux applications in an environment that includes MS Windows-based processors, PCs, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic know-how without the continual hassle of managing your business network. Through the use of smart network monitoring and by providing remote and in-person support when your company needs it, Progent represents an economical way for supporting an IT system that provides high dependability, security, and efficiency. Progent's Linux developer support services feature comprehensive it outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, network monitoring, and Help Desk services.
Shared Help Desk Ticketing Consultants
Professional Shared Help Desk Ticketing
Progent's Standard Help Desk Services offer a complete solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Help Desk services are provided at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Computer Engineer Cisco Prime Infrastructure
Aironet 2600 Access Point IT Consulting
Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide remote or onsite integration and debugging services to help you to plan, implement, update, optimize, administer and troubleshoot Aironet wireless AP environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet wireless APs to accommodate your unique workplace layout, building structure, and expected network traffic.
Microsoft Certified Partner Windows 11 Security Onsite Technical Support
Microsoft Windows 11 Technology Professional
Progent's Windows 11 consulting experts offer an array of services to support Windows 11 including Microsoft 365 integration, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning, and Help Desk support.
Cisco VoIP phones Computer Consulting
SPA300 Series IP Phone Remote Technical Support
Progent's Cisco certified networking experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Cisco Certified Expert 5520 wireless controller Help and Support
9800 Series wireless controller Support and Setup
Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, tuning wireless performance by limiting the impact of RF congestion, enhancing wireless uptime with rapid auto-failover, and strengthening security by detecting cyber threats and analyzing network traffic according to user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage wireless networks of any size. Progent can assist you to maintain and debug your existing Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller technology.
64-bit Processing Consultancy
64-bit Processing Consultants
Progent’s Microsoft-premier engineers can assist your organization to enhance your application servers or workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and advantages of upgrading to 64-bit processing, design an efficient upgrade strategy that minimizes business interruptions, and deliver inexpensive, professional online help to assist your company to configure 64-bit operating systems and applications on your existing hardware.
VMware Site Recovery Manager Compliance Professionals
VMware Site Recovery Manager Services
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Intune and Windows 8.1 Consulting
Microsoft Intune Online Troubleshooting
Progent's Intune consultants can help your company to understand the business value of adopting Microsoft Intune for managing your portable devices including notebooks, phones, and tablets powered by Windows, iOS, and Google Android. Progent can assist you to define policies, set up pilot environments to evaluate the benefits of Intune for your network, install Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Microsoft Intune solution.
Development Firms Web Site
Web Site Development Group
If you want to update your corporate web site, create internal websites for purposes such as human resources or employee training, design a powerful web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's experts can also help you build and maintain a secure, robust server and communications network, including remote and wireless connectivity, to support your web tools.
24 Hour Engineer macOS Technical Support
macOS Remote Specialists
Progent provides nationwide online phone support and troubleshooting services for businesses that operate Apple macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft Windows products. Progent's engineers offer macOS and OS X clients a range of services such as desktop assistance, migration to the latest edition of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent can also assist your business with iPhone and iPad integration and management, or migrating to iCloud. Remote technical support provides maximum return for your information technology budget by protecting client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access tools and skilled service specialists and engineers allow Progent to solve most IT problems without squandering time and expense by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a combination of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security specialists to assist with the toughest system problems.
Security Engineer
24/7/365 Security Professionals
Progent provides expertise for security analysis utilities including LANguard from GFI for running a variety of programmed system testing scans to uncover potential security problems. Progent has extensive knowledge of network auditing tools and can help you to understand audit reports and react appropriately. Progent can help you design security into your business processes, configure auditing applications, define and implement a secure network architecture, and suggest policies to optimize the security of your IT system. Progent's security consultants are available to help you set up a firewall, design secure remote access to email and business applications, and install VPN. Progent's qualified security experts can also validate the protection of web-based applications and can run extensive information security audits of company-wide security to determine your company's compliance with recognized industry security standards such as FISMA, NIST, and ISO 17799.
After Hours SCCMM 2016 Consultants
System Center 2016 Troubleshooting Professional
Progent has more than a decade of experience configuring, and supporting the key components included with Microsoft System Center and can help your organization to design, configure, maintain, and repair your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent can help you to upgrade to the latest version of System Center from an earlier release or from another datacenter management solution to provide the advantages of enterprise-class provisioning, automation, security, plus datacenter and critical application availability and performance monitoring.
Catalyst Wi-Fi 6 AP Management Support Services
Catalyst Wi-Fi 6 AP Planning Online Support
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 AP consultants can provide economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Extended Support Desk Technical Support
Shared Computer Support Help Desk Onsite Technical Support
Progent's Microsoft authorized experts offer several ways to help mid-size and large businesses develop an efficient and productive in-house Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help companies sift through the various high-quality Help Desk software packages available and determine what products may be too costly, miss critical features, or align badly with your organization's business goals. Progent also offers short-term staffing for companies who need to augment their internal Help Desk team for special tasks or to substitute for vacationing or indisposed workers.
Windows Server Essentials Backup Consulting Services
Windows Server Essentials Professionals
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile OS that allows small organizations to make the move from the older physical in-house datacenter to the modern hybrid networking paradigm that combines both local and cloud-based software and infrastructure. Progent's consultants can provide budget-friendly online consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the potential business benefits of migrating to Essentials and adopting a hybrid on-premises/cloud-based design for your network ecosystem. Progent offers full-service project management to help you design and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Online applications and services. Progent also offers as-needed consulting, technical support, and training.
Cisco Certified Expert VBScript programming Consultants
Software Programming Companies
If you need help creating, enhancing, or repairing business aplications for Microsoft Windows, Linux, or the Web, Progent’s expert team of programmers, database designers, and software project managers can help make sure you get the job done on time and within your budget. Progent's seasoned software developers offer affordable and efficient remote help for jobs as simple as writing VBA macros for Office Excel or as challenging as rolling out line-of-business RDBMS applications based on SQL Server or MySQL.
802.11ac Wi-Fi Network Support and Help
Engineers Wireless Network
Progent can show you how to plan, deploy, manage, monitor, and troubleshoot a viable Wireless LAN architecture, select sensible components, and integrate wireless access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also help you build a thorough 802.11x network security plan that is well aligned with the security plan for your entire business network.
Support SCCM Planning
SCCM Reporting Technical Support
System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, performs health reporting, allows secure self service, and offers a common control mechanism for managing multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help you with any facet of planning, implementing, operating and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.
ProSight Managed Services Services
Small Business Network Management Outsourcing Engineers
Progent's ProSight family of managed IT services are designed to offer businesses who maintain small in-house IT support teams with affordable access to enterprise-class management platforms and technical experts. Benefits of the ProSight catalog of managed services include fixed IT maintenance expenses, automation of common administrative tasks, ongoing absorption of new information technology, smooth transition from legacy systems to current solutions, improved alignment of computer technology with business goals, guidance from seasoned network consultants, and allowing management to focus on business instead of ever-changing network technology.
Remote Monitoring and Reporting Support Outsourcing
Microsoft Expert Monitoring and Reporting Integration
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and fixing System Center Operations Manager solutions and offer organizations of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to remediate serious problems detected by SCOM 2012.
Work from Home Teleconferencing Consultant Services
Computer Engineer Work at Home Teleconferencing
Progent can help small and medium-size organizations to implement and debug video conferencing platforms to allow their remote workforce to interact effectively with colleagues and clients.
Microsoft ISA Server Support and Help
Remote Troubleshooting Internet Security and Acceleration Server
Progent's certified TMG 2010 and ISA Server 2006 experts can assist you to design, deploy, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, speed and manageability that your company needs.
Biggest Exchange 2016 Mailbox migration IT Consultants
Setup and Support Microsoft Exchange Server 2016 Upgrade Planning
Progent can assist you in all facets of your upgrade to Exchange Server 2016 including designing HA infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage requirements for your VMs, databases and log files; configuring HLB for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Emergency SCVMM 2012 Live Migration Network Consultant
SCVMM 2012 Templates IT Consultant
Progent can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage, and libraries; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist your company to migrate from a legacy release of SCVMM or from another virtualization management system, and Progent can assist you to enhance and repair your current SCVMM 2012 environment so you get maximum return on investment.
Monitoring and Reporting Integration Services
Microsoft System Center Operations Manager Network Engineer
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate critical issues uncovered by SCOM 2012.
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