Jundiaí Remote Workforce Configuration Support Partner
Help Desk Call Center Solutions Consulting and Support Services
Enlarging your remote workforce may have a major impact on IT infrastructure, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Jundiaí company to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide support services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Jundiaí, São Paulo businesses to succeed with any facet of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, organization-wide switchover to a teleworker business model, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support experts combined with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current trouble tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to supplement your current Call Center team by sharing delivery of Call Desk support services transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution based on the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Jundiaí, São Paulo organization, call
An index of content::
IT Services ProSight Reporting Remote Infrastructure Monitoring
Top Ranked ProSight Reporting Infrastructure Monitoring Computer Consultants
ProSight Reporting is an expanding family of in-depth reporting utilities created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
scom 2016 resource pools Outsourcing
scom 2016 reporting server Online Support
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for key applications by offering unified, cross-platform monitoring of physical and virtual infrastructure deployed throughout local systems and cloud environments. Progent's SCOM consulting team can provide world-class online and onsite expertise to help businesses of all sizes to design, integrate, tune, enhance and repair Operations Manager 2016 solutions. Progent can help you to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring products, or combine multiple monitoring tools into a unified IT management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.
CCIE Expert Certified Online Help IP phones
Cisco VoIP Phones and Cisco Unity Network Consultant
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, previously known as CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
SharePoint Portal Server 2007 Integration
Microsoft Office SharePoint Server 2007 Specialists
Progent's Microsoft-certified consultants can provide small and midsize businesses IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a common spot for your employees or customers to access, organize, share and manipulate useful data, documents, and applications and to interact with other people. It allows faster and more intelligent decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information available within and outside a business network. Windows SharePoint Services join workers, clients, teams and major tasks with the information they've developed in a way that makes data easy to locate, download and apply.
NoderZero Threat Assessment Auditing
24-Hour NodeZero Certified Cybersecurity Pen Testing Cybersecurity Contractor
Progent's certified cybersecurity consultants can perform NodeZero-powered penetration tests to make sure your security monitoring and protection systems and policies are properly configured and effective.
Microsoft ISA Server Technology Consulting Services
Outsourcing ISA 2000 Server
Progent's Microsoft certified consultants provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your business system from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these products to detect many threats that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist you to deploy Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.
24/7 Fortinet 2000 Series Firewalls Online Troubleshooting
Fortinet Firewall Web Filtering Engineer
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall consultants can help you to deploy your Fortinet FortiGate firewalls to safeguard all your IT resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Palo Alto Networks VPN Security Consultant
Palo Alto Networks PA-7500 Series Firewall Cybersecurity Organizations
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to provide a modern security solution that spans your data center and cloud-based resources and guards all users at any location with any device.
Google Android patch management Professional
Consulting Server patch management
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Microsoft Teams and Cisco UC Consultancy
Network Consulting Teams
Progent can assist your business to plan a migration to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Help and Support Chief Information Officer
IT Consultant Part-Time CIO
Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer who can offer a broad perspective to assist your company select and maintain network solutions to match your present situation and that can be a solid basis for your future growth. Progent's part-time CIO services offer economic leverage to organizations trying to optimize the impact of their IT expenditures but who are without the budget or hesitant to take on another high-level position to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to support all major OS platforms and networking technologies plus a broad selection and business applications, Progent is in an ideal situation to provide unbiased advice along with expert technical support for building and maintaining information systems that match the special needs of your organization.
24x7 Catalyst Wi-Fi 6 and Wi-Fi 6E AP Remote Consulting
Cisco Catalyst Wi-Fi 6 AP Management IT Consulting
Progent's Cisco Catalyst Wi-Fi 6 Wireless Access Point experts can provide affordable remote and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Debian Linux Network Engineer
Debian Linux Outsourcing
Progent's Linux consulting services provide small and mid-size businesses and developers help with managing and supporting Linux computers that run with Microsoft-powered networks. Progent offers your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you a convenient single source to help you create and manage a secure and robust mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by combining MS Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Computer Consulting Support Desk Services
Call Desk Services Support Outsourcing
Progent's Co-managed Help Desk service allows your business to share responsibilities for Help Desk support transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Windows Server 2012 R2 Cloud Specialists
Windows Server 2012R2 Virtual Fibre Channel Support
Progent's Microsoft-certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your network for local, multi-site, cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security plan, automate IT administration, assist with application development, and build and validate a DR/BC plan.
Systems Management Server Onsite Technical Support
Systems Management Server Onsite Technical Support
Systems Management Server provides added capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software products by making it easier to install system images, control mobile computers, and operate management tools. In addition to alerting you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects involving areas that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can lower cost and reduce business disruption as you move to new operating systems and programs. Progent's wireless engineers can help you define efficient procedures and policies to manage PDAs and intelligent portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security plan that incorporates standards, procedures and IT products to keep your IT network protected.
IP Communications Support
Cisco VoIP Phones and Unified Messaging IT Services
Progent's Cisco CCIE-certified networking consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
24x7 ransomware removal and recovery Technology Professional
LockBit ransomware recovery Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Immediate Professionals Exchange Server 2019
Exchange 2019 Hybrid Integation Support and Help
Progent can help your organization in any facet of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; planning HA architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook.
Nexus 5000 Switch Network Consulting
Specialist Nexus Switching
Nexus series switches are intended to deliver the speed, scale, uptime, virtualization support, capacity, security and ease of management required to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises consulting and troubleshooting services to help you to create an optimal switch topology, build pilot environments to validate your switching solution, install and configure Nexus switches, define and implement effective policies, perform security vulnerability evaluations, set up proactive monitoring, fully utilize network resources by means of virtualization, analyze and repair switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the advanced zero-downtime features incorporated into Cisco's Nexus products. Progent can also assist your business to upgrade non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus switches.
Small Business Service Providers
Emergency Small Business Small Office IT Support
Progent is a leader in cost-effectively delivering world-class network support to small companies. Progent's success in handling the network service requirements of the chronically underserved small business sector is the combined result of key technical and process innovations that have removed a great deal of the conventional costs out of managing IT service, added unmatched professional expertise into the IT service mechanism, and dramatically accelerated the repair cycle.
ASA 5500-X Firewall with Firepower Consultant
Cisco Firesight Technology Consulting
The new ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, tune, manage and debug firewall solutions based on Cisco ASA firewalls with Firepower Services.
WannaCry ransomware hot line Specialist
Hermes ransomware hot line Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Desktop Help Desk Outsourcing Services Online Support Services
Service Desk Support Technical Support
Progent offers three basic kinds of Call Center services : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your customers convenient access to a reliable support group with years of experience providing phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on giving the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's target is to fix rather than simply record problems.
Flexential Data Center Tampa Professionals
Specialists Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent maintains a group of IT consultants located in the Tampa area, and Progent can also provide online expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning consultants. Progent can also assist you to design and carry out a move to the Flexential data center by providing services like designing solution configuration, specifying hardware, system configuration and testing, debugging, setting up online network management, and educating your network staff.
Consultant Suse Linux
Fedora Linux Online Support
Progent's Linux consulting experts offer small and mid-size businesses and developers support for managing and maintaining Linux systems that operate with Microsoft-powered networks. Progent can give your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient single consulting firm to help you create and maintain a secure and robust cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Immediate Support and Help Shared Help Desk Economics
Online Technical Support Co-managed Helpdesk Costs
Progent's Help Desk outsourcing and co-sourcing services help businesses to reduce costs and enhance productivity.
Telecommuter Collaboration Software Network Consulting
Remote Workers Collaboration Software Online Help
Progent can assist small and medium-size businesses to implement collaborative technology to allow their at-home workforce to benefit from positive interaction with colleagues and customers.
Active Directory Health Check Consultant Services
Top Network Health Evaluation Consulting Services
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner and more secure Active Directory implementation. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability.
Emergency Azure Resource Manager Professionals
Award Winning Microsoft Entra Domain Services Specialists
Progent can assist companies of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce equipment investments. Microsoft Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and resources and ensure that you avoid the common errors small organizations make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.
Server and Desktop Monitoring and Reporting Consultants
ProSight Patch Management Automation Setup and Support
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical devices that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity.
SQL Server 2017 OLTP Support
Top Microsoft Certified SQL Server 2017 Application Migration Consulting
Progent's certified SQL Server 2017 experts can assist your organization to plan and carry out an efficient upgrade from your current SQL Server databases and applications to SQL Server 2017.
Exchange 2016 DAG Consultants
Exchange 2016 Integration Online Support Services
Progent can assist you in all phases of your migration to Exchange Server 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; setting up HLB for high-availability client access services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Windows Server 2012 R2 Private Cloud Online Support Services
Technical Consultant Windows Server 2012 R2 Security
Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, tune your network for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support staff, create a corporate-wide security strategy, automate network administration, help with application development, and build and validate a disaster recovery/business continuity plan.
Private Cloud Virtual Datacenter Hosting Specialist
ProSight Virtual Machine Hosting Specialist
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are built on proven virtualization technologies that allow small businesses with multi- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and network management while benefiting from world-class reliability and an unmatched level of vendor independence.
Specialist Exchange 2010 Upgrade
Professional Microsoft Exchange 2010 Upgrade
Progent's Microsoft-certified consultants can provide low-cost remote and on-premises support to carry out your upgrade to Microsoft Exchange 2010, generate thorough documentation of your upgraded messaging environment, educate your network support staff and end users to get them ramped up rapidly on Exchange Server 2010, and provide continuing management consulting and technical help. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.
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