Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Jundiaí organization to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services that go from on demand expertise for helping you past challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Jundiaí, São Paulo organizations to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Support for Teleworkers
A fast, organization-wide transition to a telecommuter workforce, which could be driven by an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from service requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or update the status of their active tickets, add details, and append screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows your business to augment your existing Help Desk Call Center organization by splitting delivery of Help Desk support services seamlessly between your in-house support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the number one PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Jundiaí, São Paulo organization, call 1-800-993-9400 or refer to Contact Progent.