Expanding your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Jundiaí organization to select the appropriate tools and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Jundiaí, São Paulo companies to with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide switchover to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit their current tickets, add details, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Call Desk team by sharing responsibilities for Call Center services transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support model based on the leading professional services automation platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver world-class IT support to your telecommuters, visit Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Jundiaí, São Paulo business, call 1-800-993-9400 or visit Contact Progent.