Enlarging your at-home workforce may have a major effect on IT infrastructure, security, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Jundiaí organization to select the right tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent can provide services that go from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Jundiaí, São Paulo businesses to succeed with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, enterprise-wide changeover to a from-home workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit their active tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows you to augment your existing Support Desk staff by sharing responsibilities for Help Desk Call Center support seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Jundiaí, São Paulo business, phone 1-800-993-9400 or visit Contact Progent.