Enlarging your remote workforce can have a major impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Jundiaí organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent offers support services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Jundiaí, São Paulo organizations to with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Teleworkers
A fast, company-wide changeover to a from-home workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, enter details, and append screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your company to expand your existing Support Desk organization by splitting delivery of Call Center services seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Support Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class technical support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Jundiaí, São Paulo business, phone 1-800-993-9400 or visit Contact Progent.