Expanding your at-home workforce may have a major impact on IT architecture, security, and company culture. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Jundiaí organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from on demand expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Jundiaí, São Paulo companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide switchover to a telecommuter business model, which could be activated by an epidemic or as a component of a business continuity process, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of remote technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active tickets, add details, and append screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your existing Help Desk Call Center team by sharing delivery of Call Center services seamlessly between your in-house support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution based on the leading professional services automation platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class technical support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Jundiaí, São Paulo organization, call 1-800-993-9400 or go to Contact Progent.