Enlarging your at-home workforce may have a major effect on network architecture, security, and corporate processes. Progent has two decades of background assisting SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Jundiaí company to select the appropriate tools and follow best practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers top value. Progent offers services ranging from as-needed expertise for helping you over occasional IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Jundiaí, São Paulo businesses to succeed with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A fast, company-wide transition to a telecommuter business model, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or edit the status of their active tickets, add information, and append screen captures and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your business to supplement your existing Help Desk staff by splitting responsibilities for Call Center support services transparently between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support model utilizing the number one professional services automation platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your business to deliver world-class IT support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Jundiaí, São Paulo organization, call 1-800-993-9400 or refer to Contact Progent.