Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Jundiaí organization to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Jundiaí, São Paulo businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter business model, which might be the result of an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update their current trouble tickets, add details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to expand your existing Support Desk staff by sharing responsibilities for Call Desk support services transparently between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support solution based on the number one PSA platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can help your business to provide world-class technical support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Jundiaí, São Paulo business, call 1-800-993-9400 or go to Contact Progent.