Madison Remote Workers Integration Support Partner
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Madison company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Madison, Wisconsin companies to succeed with any facet of building a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A fast, company-wide transition to a telecommuter business model, which might be activated by a pandemic or as an element of a disaster recovery process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their current tickets, add details, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Support Desk team by sharing delivery of Support Desk services transparently between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Madison, Wisconsin organization, call
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Consultants ransomware business recovery
ransomware system rebuild Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the spread of an ongoing ransomware breach. Call 800-462-8800
IT Services Windows Server 2008 Hyper-VI
Help and Support Windows Server 2008 R2
Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, create test systems and rollout plans, install Windows Server 2008 with your network environment and workload, train your support staff how to run new management utilities, and provide ongoing consulting and troubleshooting via budget-friendly options including Help Desk service and remote technical support.
Network Consultant Catalyst Switch Upgrade
Catalyst 4900 Switch Outsourcing
With Catalyst switches for small and medium-sized companies, Cisco enables organizations to realize the full advantages of bringing intelligent services to their IT infrastructures. Cisco's Catalyst switch technology allows you to deploy capabilities that make your IT network sufficiently available to accommodate time-critical requirements, expandable to facilitate growth, safe enough to guard restricted information, and capable of differentiating and managing all traffic to streamline network operations. Progent's CCIE certified engineers can show you how to select and integrate Cisco switches that make sense for your business. Also, Progent's CISM and CISSP certified security consultants can help you develop a comprehensive security policy and configure Cisco Catalyst switches so they help enforce your security policies. Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
24x7 Consulting Office Word 2019
Microsoft 365 Word and PDF Technology Professional
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide range of economical online consulting services to help you to manage your existing Microsoft Word solution or assist you to migrate to a current version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and fixing compatibility issues between different versions of Word, integrating Word with different Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance support, smart phone and tablet synchronization, and remote training customized for your special requirements.
SUS Consult
SUS Services
Microsoft Windows Server Update Services allows information technology managers to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can completely and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy settings, and ensuring your Microsoft SUS GPO is associated with an Active Directory container appropriate for your network environment.
Windows Server 2012R2 upgrade Consultant
Windows Server 2012 R2 Live Migration Network Consultant
Progent's Microsoft-certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your company, create pilot environments and rollout plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, develop an enterprise-wide security plan, streamline network management, help with application development, and build and validate a DR/BC plan.
Skype for Business Back End Server Consult
Engineers Skype for Business and Android
Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and public switched telephone network telephony. Microsoft Lync 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified unified communications consultants can provide remote and onsite support services to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.
SCCM 2016 Distribution Point IT Consultants
SCCM 2016 Azure Integration Support
System Center Configuration Manager 2016 automates software provisioning and updating, streamlines compliance settings management, inventories network assets, guards against corporate data leakage, provides network health monitoring, enables secure end-user self service, and delivers a common control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help your organization with any aspect of planning, installing, using and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid networks.
Firepower Remote Consulting
ASA and PIX Firewalls Specialists
Progent's Cisco-premier CCIE network experts can assist you to manage your existing PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, optimize, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
VMware Cross vCenter NSX Consultant
Specialist VMware Cross vCenter NSX
Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.
Remote Troubleshooting ProSight Reporting Remote Network Infrastructure Management
Best ProSight Reporting ConnectWise Manage Ticketing Computer Consultant
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Internet Security and Acceleration Server IT Consulting
Microsoft ISA Server Technical Support Services
Progent's certified Internet Security and Acceleration Server consultants have broad experience creating corporate security designs for IT networks with multiple sites, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement an installation of ISA Server 2004 that meets your IT security needs without limiting your network.
Microsoft Exchange 2010 Migration Engineers
Exchange 2007 to Exchange 2010 Upgrade Consultants
Progent can provide comprehensive support for every phase of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management services, site analysis, project design and documentation, specification of all new software licenses and equipment needed, suggested sourcing, pilot testing at client site or at Progent's test facility, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous system, and webinar training for customer's support group and users.
Immediate NetApp MetroCluster Switchover Professional
Consulting NetApp MetroCluster Design
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites located up to 300km apart. Progent's roster of seasoned IT experts can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools and shelf IDs, arranging aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster DR solution to prove compliance with information assurance standards and regulatory mandates.
Windows 10 MDT Consulting Services
Windows 10 Edge Technical Support Services
Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Remote and onsite evaluation and upgrade services for Windows 10 offered by Progent include ROI estimates, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker connectivity, security and compliance, automated deployment and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration technical help.
School Wireless Case Study
School Wireless Case Study
Progent delivered a wireless integration solution that enabled a school to improve productivity and eliminate the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it provided immunity to outside interference.
WatchGuard VPN Protection
WatchGuard Firebox T55 Firewall Firewall Configuration
Progent offers support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.
Top Telecommute Job Cisco CCDA
Home Based Virtual Office Microsoft Certified
Progent wants to hire full-time, results-driven Microsoft accredited engineers with MCSE certification; Cisco certified network engineers with Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISM or equivalent security credentials; and advanced network design consultants with a background in mobile access, wireless networking, high availability, workplace recovery, information preservation, and VMware. Progent also is looking for professionals to work on our team of help desk service technicians and remote support experts. In addition, We are hiring experienced administrators able to perform productively in our fast-paced, virtual office environment.
Microsoft and Cisco Authorized Expert WannaCry Ransomware Cleanup Consult
Technology Professional Ransomware Defense
Progent's qualified cybersecurity engineers can conduct security evaluations of enterprise-wide security to validate your company's cybersecurity profile adherence to important international security standards. Progent can provide subscription-based managed services for security monitoring, on-demand company-wide security reviews, and focused security evaluations for specific areas of cybersecurity like Active Directory or ransomware-safe backups. Progent's qualified security engineers can also run extensive security audits to determine your company's compliance with key international security standards including HIPAA, NIST, and ISO 17799.
Cybersecurity Companies Juniper SA4500 SSL VPN
Urgent Juniper SA4500 SSL VPN Security Companies
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
24/7 Consulting Ransomware Removal
Ransomware Cleanup Consulting
Progent's qualified security and compliance engineers can conduct cybersecurity assessments of company-wide security to validate your organization's cybersecurity profile adherence to important international security standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security reviews, and targeted cybersecurity evaluations for specific areas of cybersecurity such as endpoints or cloud applications. Progent's accredited security consultants can also conduct comprehensive security assessments to determine your company's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.
Exchange Server 2007 Network Consulting
Microsoft Troubleshooting Exchange 2007
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that minimizes productivity disruption, reduces ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the background to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server that are in keeping with your business needs.
CCIE Certified Catalyst 9105w Access Point Onsite Technical Support
IT Consulting Catalyst 9100 Series AP Management
Progent's Cisco Catalyst 802.11ax AP experts can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Windows Cluster Shared Volumes Troubleshooting
Windows Server 2012 Failover Cluster Remote Consulting
Progent's certified failover clustering consultants can assist you to evaluate the advantages of utilizing Microsoft Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery solution, help you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for clusters that include physical servers or virtual ones, and help you to automate the administration of failover clusters.
Symantec Raptor Network Security Auditing
Cybersecurity Tech Services Symantec Firewall
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor line or show you how to migrate to newer firewall/VPN technology. Progent can also enable you to create and implement a complete security strategy that can include firewall/VPN devices and utilities, managed security and network defense services, system monitoring software, and documented policies and processes. Progent has the skill to be your single source for on-going technical help, administration, education, and security consulting.
System Center 2016 and Office 365 Integration Support Outsourcing
SCCMM 2016 Consultants
Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
Cybersecurity Company Juniper SA2500 SSL VPN
Juniper SA2500 SSL VPN Security Auditor
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Building to Building Wireless Case Studies
Building to Building Wireless Case Study
Progent provided a wireless networking environment that enabled a school to improve productivity and eliminate the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for connecting remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative offered better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Offsite Employees Cloud Integration On-site Support
Immediate Telecommuter Cloud Integration Support Outsourcing
Progent can assist small and medium-size businesses to provision their remote employees with efficient access to public cloud resources.
Dynamics GP Software Computer Consultants
Dynamics GP Great Plains Accounting Online Support
important features of Dynamics GP software include a modular design that lets you license just the components you require, a standards-based foundation based on Microsoft technologies to secure your investment and provide a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all operations, income and spending and sales patterns, compatibility with Microsoft Office to enable access to business information, the ability to process information from virtually any db software or desktop application into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to develop custom programs. Progent can help you set up and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP support professionals to help you turn the advanced features of Microsoft Dynamics GP/Great Plains accounting into a high-value business solution.
Les Kent has a 35-year track record of effective technology integration, business management, sales, and operations. He has shown a knack for creating elegant IT solutions during his time as as a system architect, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and major corporations.
Cisco Certified Experts wireless LAN controller Computer Consultant
Wave 2 wireless controller Remote Technical Support
Catalyst line of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of wireless access points, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, improving wireless availability with fast auto-failover, and hardening data security by identifying threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology.
Windows, UNIX, Solaris Specialist
Windows and Solaris Consultant
If you are developing UNIX-based software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent offers comprehensive information technology outsourcing that frees you to concentrate on your area of strategic know-how without the constant hassle of maintaining your business network. Through the use of smart network monitoring and by providing online and on-site assistance when your business needs it, Progent offers an affordable alternative for supporting an IT system that features high reliability, security, and efficiency. Progent's developer support offerings include comprehensive network support outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, proactive network monitoring, and Helpdesk services.
Azure Planning Consulting Services
Cisco and Microsoft Certified Microsoft Azure IPsec configuration Reports
Progent can help small companies to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the common mistakes small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android handhelds.
Wi-Fi controllers patch management Consultancy
Patch management Professionals
Progent's managed services for software/firmware update management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your servers, endpoints printers, network infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.
Spora ransomware recovery Consulting
LockBit ransomware recovery Consultant Services
Progent's proven ransomware recovery experts can help your business to restore an IT network victimized by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or MongoLock.
After Hours Dynamics GP Modifier Specialist
Dynamics GP VBA Consulting
Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to design custom mission-critical applications and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you track your business more thoroughly, transforming uncooked data into valuable understanding of your business.
24x7x365 Information Technology Consulting Dynamics GP
Setup and Support Microsoft Financial Software
Progent can help you prepare and execute an efficient migration to Dynamics GP/Great Plains so that you retain your data, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize business disruption by designing and executing a sensible migration strategy. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can improve your company reports and management analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create specialized business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.
Computer Network Support Firms Smartphone Synchronization
Small Office IT Consultant Desktop VPN
Progent's remote access and wireless synchronization experts can help your business to plan and deploy secure access solutions for remote desktop PCs, notebooks, and wireless handhelds so they work seamlessly with your information network, allowing your business to optimize the efficiency of your remote workforce.
Outsourcing ISA 2004 Firewall
Microsoft ISA Server Remote Support
Progent's certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with multiple sites, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small company plan and deploy a configuration of ISA Server 2004 that supports your information protection requirements without limiting your network.
Firewall Audit SonicWall TZ350 Firewall
SonicWall TZ500 Firewall Cybersecurity Contractor
Progent's SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and CISA-certified network security consultants can help you incorporate SonicWall firewalls into an end-to-end security solution and design protection into your corporate processes.
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