Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Madison company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Madison, Wisconsin companies to succeed with any facet of building a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A fast, company-wide transition to a telecommuter business model, which might be activated by a pandemic or as an element of a disaster recovery process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their current tickets, add details, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Support Desk team by sharing delivery of Support Desk services transparently between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the leading PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Madison, Wisconsin organization, call 1-800-993-9400 or go to Contact Progent.