Madison Telecommuters Connectivity Support Partner
Call Desk Augmentation and Outsourcing Consulting Experts
Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and company culture. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Madison organization to pick the appropriate tools and follow best practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Madison, Wisconsin businesses to with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, company-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their current trouble tickets, add information, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center organization by splitting responsibilities for Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your telecommuters, see Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Madison, Wisconsin organization, phone
An index of content::
Technical Support Services Microsoft Small Business Server 2003
Microsoft Small Business Server Consultant
Microsoft Small Business Server (SBS) is an affordable suite of server products that provides the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET products bundled with Small Business Server 2011 requires a network support expert with real-world background designing and integrating seamless, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of more than a decade of experience supporting business networks built on Microsoft platforms. This expertise ensures you success in deploying, managing, and maintaining network solutions that incorporate the Microsoft SBS Server suite of servers and applications.
Catalyst 4900 Switch Computer Consultant
Catalyst Switch EVN Help and Support
With the Catalyst line of switches for small and mid-size companies, Cisco allows organizations to gain the full benefits of adding smart traffic control into their networks. Cisco's Catalyst switch product line allows you to enable features to make your IT network sufficiently available to handle time-critical needs, expandable to facilitate future growth, secure enough to guard restricted information, and capable of differentiating and controlling all traffic to streamline system operations. Progent's CCIE certified engineers can show you how to pick out and deploy Cisco Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security specialists can show you how to develop a strategic security policy and set up Cisco Catalyst switches so they help support your security policies. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2960 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
Catalyst Wi-Fi 6 AP Management Network Consulting
Online Support Catalyst Wi-Fi 6 AP Planning
Progent's Cisco-certified Catalyst 802.11ax AP experts can provide economical remote and onsite help for Catalyst Wi-Fi 6 wireless APs.
SCDPM 2016 Upgrade Support Outsourcing
SCDPM 2016 Upgrade IT Consultant
System Center 2016 Data Protection Manager provides near-continuous backup and simplified restore capabilities for Microsoft environment. SCDPM 2016 delivers application-sensitive backup for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports VMs hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to design, deploy, administer, and repair an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver as-needed guidance to resolve challenging issues or provide end-to-end project management or co-management support to make sure you complete your SCDPM 2016 deployment on time and within your budget.
wireless IP phone integration Engineer
Remote Technical Support Wi-Fi IP phone integration
Cisco's wireless VoIP phones are hardened wireless handsets designed for workers who are on the move within campus, hospitality, retail or other venues where management wants user endpoints that offer more administrative control, security and durability than is achievable with the Bring-Your-Own-Device mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that you set up and fine tune numerous components of your wireless infrastructure such as wireless access points, switches, Cisco wireless LAN controllers, and call management software. Progent's certified consultants can provide remote and onsite support to help your organization build and maintain a Cisco wireless IP phone solution by providing services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Navision Technical Support
Emergency Microsoft Dynamics SL Remote Support
Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your specific business needs. Progent’s Microsoft support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides expert e-Commerce integration support for safe, company-wide resource sharing plus interfacing with Customer Relationship Management packages.
Progent's Management Consulting Service Firm
Migration Consultant Progent Management
Progent's management team consists of industry professionals with decades of background delivering computer consulting, technical support, and long-term information system planning to businesses ranging from startups to global enterprises. Great service calls for great people, and Progent has put together a management staff able to provide businesses with the top service value in the industry.
Microsoft Support Services Tracking Service Costs
Tracking Service Costs Professional
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each customer. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Cisco Firesight Computer Consulting
Immediate Cisco Firesight Support and Integration
Cisco's Firepower Next Generation Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network environments that span branch offices, data centers, private clouds and public clouds.
IT Outsourcing and Co-sourcing Article
Remote Small Business IT Outsourcing Article
Progent’s IT outsourcing packages offer budget-friendly network consulting for medium-size companies. Whether it involves designing network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT technical services can smooth out costs and eliminate risks, permitting IT service expenses to increase in a more moderate and controlled fashion than is feasible by amassing a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to build a protected and highly available network architecture for your vital Windows-based business software including Windows Server 2008, Exchange Server 2007, and SQL Server.
Immediate Work From Home Job Q and A about Microsoft MCP
Job Opportunities Questions about Microsoft Consultants
To see replies to common questions about becoming a consultant at Progent, visit Jobs at Progent Questions and Answers.
Windows Server 2016 Storage Replica Outsourcing
Windows Server 2016 Workgroup clusters On-site Support
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting to help organizations of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
ISA 2006 Firewall Consultants
ISA 2006 Firewall Professional
Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for safeguarding the Internet-facing applications of any organization against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server 2006 consultants can help you design, cost-justify, pilot, implement, configure and manage the any version of ISA Server on your information system.
Outsourcing Exchange 2019 Compliance
Exchange 2019 Configuration Online Support
Progent can assist your organization in any facet of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Windows Hyper-V; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Office Excel for Mac Training Professional
Mac Train
Progent can provide onsite training designed for people who wish to expand their understanding of the macOS and OS X platform, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar classes for macOS and Mac OS X application software.
Suse Linux Online Support
Suse Linux Remote Troubleshooting
Progent's Linux consulting services provide small and mid-size companies and developers help with administering and maintaining Linux systems that run with Microsoft-powered networks. Progent offers your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of experience provides you with an easy one-stop source to show you how to build and maintain a protected and robust mixed-platform network and communications solution that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's Management System Consulting Services
Progent Management Network Services
Progent's management team consists of industry veterans with decades of background providing network consulting services, troubleshooting, and strategic IT planning to businesses ranging from small offices to global enterprises. Great support calls for great people, and Progent has assembled a management team that can provide customers with the best service value in the industry.
Windows and UNIX Consultant
Urgent Windows and Solaris Consultant Services
If your company is developing UNIX-based applications in an environment that has Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that allows you to concentrate on your area of strategic know-how while avoiding the constant distraction of maintaining your business network. By using automated network monitoring and by delivering online and in-person support when your business needs it, Progent offers an economical alternative for supporting an information network that provides excellent dependability, security, and efficiency. Progent's developer support services feature comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, 24x7 monitoring services, and Help Desk Call Center outsourcing.
Consultant Solaris
UNIX Consulting
Progent's Solaris platform support services provide small and mid-size businesses and developers support for managing and supporting Solaris environments that run with Microsoft-based networks. Progent offers your organization access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of expertise offers you an easy one-stop consulting firm to show you how to build and manage a secure and reliable cross-platform network and communications environment that allows Solaris and Microsoft interoperability by combining Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
After Hours Troubleshooting High-Availability Clustered Servers
Microsoft Certified Windows Cluster Online Consulting
Progent offers Windows Cluster Server support to help your business utilize non-stop server clusters designed to deliver 100% uptime. Clustered Windows servers for non-stop networks include Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Server Cluster. By showing you how too design high availability clustered server solutions powered by Windows Server Cluster 2003, Progent’s Certified Windows professionals make sure that your non-stop clustered servers are set up to maximize the competitive value of your information system.
Sun Solaris Remote Specialists
Sun Solaris Remote Consulting Services
Progent provides nationwide urgent phone support and troubleshooting services for businesses who operate Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft products. Online IT help provides maximum return for your IT budget by preserving client efficiency and shortening the time billed for computer repair services. Advanced remote access technology and experienced service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and expense by going to your site. In the vast majority of situations your network problems can be dealt with by telephone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security professionals to assist you with the most difficult network issues.
Windows Server 2012 R2 upgrade Consultants
Windows Server 2012 R2 Storage Spaces Network Consulting
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop pilot systems and rollout strategies, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management, team, develop an enterprise-wide security strategy, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
SQL Server Analysis Services Support and Setup
Support and Setup SQL Server 2012 xVelocity
Progent can provide the support of Microsoft-certified engineers as well as seasoned database application programmers, DBAs, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified security consultants to help your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS solutions, and configure an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Help and Support Automated Desktop Management
Biggest Support and Integration ProSight Patch Management Automation
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital devices that power your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your business.
Network Consulting Cisco VoIP Phones and CallManager
CCIE Expert Certified IP-PBX IT Services
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, originally named CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco SRST systems for high availability.
24/7/365 VMware Site Recovery Manager Consult
VMware vRealize Orchestrator vRO Engineers
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
24x7 Suse Linux Online Support Services
Technology Professional Redhat Linux
If you are producing UNIX or Linux software on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your area of high-value expertise without the continual distraction of maintaining your business network. Through the use of automated server monitoring and by providing remote and on-site support as your business needs it, Progent represents an economical alternative for maintaining an IT system that features excellent availability, security, and efficiency. Progent's UNIX/Linux developer support services include full-service network support outsourcing, virtual server infrastructure, remote and on-site support and repair, 24x7 monitoring, and Contact Center outsourcing.
Award Winning Setup and Support High-Availability Internet Network
24-Hour On-site Technical Support Fault-tolerant Internet Connectivity
Progent's Cisco-authorized network engineers can show you how to create an economical, fault tolerant Internet configuration architecture that can deliver 24x7 Internet connectivity via a wide range of fault tolerant Internet network technologies including high availability BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the latest techniques for 24x7 Internet connectivity to create an economical, completely redundant Internet interface with automatic failover and other features to create zero-downtime Internet connections.
ASR 9000 Router Computer Consulting
ISR Router Professional
Cisco has designed a full array of routers that includes routers built to deliver the security, bandwidth, and reliability demanded by organizations from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
Sun Solaris Remote Professionals
Specialists Linux Remote
Progent offers nationwide remote phone support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online technical support provides optimum return for your IT budget by protecting client efficiency and shortening the hours charged for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to handle the majority of network problems without wasting time and expense by going to your site. In most of cases your network problems can be remediated over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security specialists to assist you with the toughest network problems.
Technology Consulting Linux Network Monitoring
Linux Network Monitoring, Nagios and MRTG Technology Professional
Nagios and MRTG are useful, free monitoring tools that operate under Linux and can be deployed to analyze UNIX/Linux networks, MS Windows systems, or mixed-platform situations where Linux and Windows run side by side. Nagios allows system support engineers to monitor network services including SMTP, HTTP, SSH, and PING. MRTG allows you to graph the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's network integration experts can assist you to utilize both these tools to tune and repair your system.
Android and Exchange integration Technology Consulting
Remote Android phone integration Support
Progent's seasoned team of IT consultants and subject matter experts have extensive experience delivering online and onsite support for businesses of any size who want to incorporate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate while on the go. Progent offers the range of skills to resolve network problems that span numerous manufacturers and that entail a mix of legacy and up-to-date information technology. Progent provides cost-effective online consulting to assist you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to handle especially challenging technical issues, or Progent can provide comprehensive project management services to ensure that you finish strategic network projects on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or one-on-one classes to show you how to manage and operate Android phones and tablets securely and productively.
Microsoft Exchange Server Upgrade Services
Microsoft Exchange Server Migration Consultancy
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the value of Exchange 2010 for your business and can help you to plan and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick ROI by increasing your productivity, cutting the cost of equipment and support, streamlining management, and integrating your key communications technologies.
MySQL DBA Consultant
Microsoft Experts SQL Server Reporting Services Computer Engineer
Progent’s expert programmers, database architects, and program management consultants can assist enterprise clients to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned program managers for advanced planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to integrate SharePoint with other applications such as Microsoft SQL and Office Excel to build data-driven intranets and portal sites. Progent also can provide expertise with multiple web development technologies and can help clients to create, expand, troubleshoot, or port web applications to utilize the most current web technology.
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