Madison At Home Workers Solutions Consulting Partner
Help Desk Solutions Consulting Experts
Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Madison company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for helping you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can assist Madison, Wisconsin organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be driven by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or update their current tickets, enter details, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables you to augment your current Support Desk team by splitting delivery of Support Desk services transparently between your regular support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the leading professional services automation tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can enable your company to provide best-in-class technical support to your teleworkers, see Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Madison, Wisconsin organization, phone
An index of content::
Professionals Flexential Tampa Colocation Center
Flexential Data Center Specialist
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting services. Progent maintains a group of network experts located in the Tampa area, and Progent also offers online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and veteran disaster recover planning experts. Progent can also help your business to plan and carry out a move to the Flexential facility with services such as designing system architecture, recommending hardware, system configuration and testing, debugging, setting up online management, and training your IT support team.
CCIE Certified 2500 Wireless Controller Support and Setup
wireless IP phone integration Remote Consulting
Progent's Cisco-certified wireless integration consultants can help organizations to configure, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Specialists 64-bit Migration
64-bit Computing Engineer
Progent's Microsoft-expert engineers can help your organization to enhance your desktops from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of moving to 64-bit desktop processing, plan an efficient upgrade strategy that minimizes operational disruptions, and deliver economical, expert remote help to aid your organization to configure 64-bit PC desktop operating systems and application software on your existing computers.
Immediate Learn Office Access
Microsoft Access Web App Developer
Progent offers economical online support for all editions of Microsoft Access including desktop and browser-based versions and can provide advanced support for Access application development, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom webinar classes for Access development and database management.
Cisco and Microsoft Remote Consulting Online HelpDesk Call Center
24x7 24x7 Call Center IT Consulting
The Helpdesk service model adopted by Progent's Technical Response Center offers small and midsize businesses an dependable option to dependence on independent service individuals by offering extensive expertise accessible to numerous support teams, optional 24x7 access to urgent assistance, fast escalation to top-level engineers for solving even the most intractable problems, service consistency and dependability, quick follow through overseen by veteran support administrators, a choice of easy-to-use mechanisms for requesting support tasks, and a high level of process visibility made possible by ticket tracking and accessible through a web portal.
After Hours MS SQL 2008 Professional
SQL 2008 Computer Consulting
Microsoft SQL Server 2008 offers indispensable, familiar tools to IT professionals as well as to information workers, reducing the difficulty of designing, integrating, administering, and accessing enterprise data and analytical programs in environments ranging from handheld devices to enterprise data systems. The complexity and integration requirements of Microsoft SQL Server 2008 require a network consultant with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
Consultants Flexential Tampa Data Center
Flexential Internet Data Center Professional
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a team of network consultants based in the Tampa area, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran DRBC preparedness experts. Progent can also help you to plan and execute a move to the Flexential facility by providing services such as planning solution configuration, specifying hardware, system setup and testing, troubleshooting, streamlining online management, and educating your IT staff.
Infor SyteLine CloudSuite Customer Portal Consult
SyteLine ERP Services
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over a quarter century of background assisting manufacturing and service organizations to manage complicated supply chains and streamline key business processes to bring products to market fast and adhere to customer commitments dependably. Progent can provide the expertise of an ERP consultant with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite consulting that spans from as-needed advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Microsoft 365 integration, disaster recovery planning, and DBA services.
Services Documentation IT Consulting
Integration Tracking Service Costs
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each client. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
Cisco Catalyst Wi-Fi 6 AP Management Technology Consulting
Support Services Catalyst Wi-Fi 6 AP Planning
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 AP experts offer economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.
Computer Consulting Intune and Apple iOS
Intune App Wrapping Onsite Technical Support
Progent's Intune consultants can assist you to assess the business case for utilizing Intune for configuring and managing your portable computers including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Google Android. Progent can assist you to configure policies, set up pilot environments to confirm the appropriateness of Intune for your environment, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune deployment.
Microsoft Dynamics NAV Support and Integration
Microsoft Dynamics 365 Business Central Consulting Services
Progent can provide remote and on-premises deployment, migration, programming, reporting for Dynamics Business Central/Navision.
Small Business Network Support Small and Midsize Office
Hybrid IT Network Information Technology Outsourcing
Progent's Microsoft and Cisco premier computer engineers can provide advanced support for a wide array of technologies and can deliver that assistance by phone nationwide or onsite in major cities throughout the country and anywhere in . Progent offers online support for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a mix of Microsoft Windows and UNIX-based platforms. Progent also offers the help of Cisco CCIE infrastructure specialists for the toughest network problems, as well as the the assistance of CISSP and CISM-accredited security consultants to assist with high-level security planning and troubleshooting. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S.
Consultants Microsoft Small Business Server
Microsoft Small Business Server Services
Microsoft Small Business Server is a low-cost collection of essential servers that provides the basis for a powerful but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components bundled with Small Business Server requires a network consultant with real-world experience planning and integrating seamless, end-to-end business technology environments. Progent's Small Business Server professionals have an average of more than 10 years of background supporting computer systems founded on Microsoft technology. This background ensures you results in installing, managing, and maintaining network environments that include the SBS Server suite of servers and applications.
Emergency Systems Management Server 2003 IT Services
SMS Migration Engineer
Progent's certified experts offer small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for change and deployment management. System Center Configuration Manager is the new name for the update management solution previously called SMS Server. Configuration Manager 2007 offers a variety of new features to Systems Management Server 2003 including comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent's certified consulting professionals can help you use SMS or System Center Configuration Manager economically for automated operating system and application deployment, security patch administration, software tracking, and licensing reconciliation. Progent's consultants can also assist your company to move smoothly from SMS Server 2003 to Configuration Manager 2007.
24/7 Exchange 2000 Migration Consulting
IT Consultants Exchange Server 2000 Upgrade
Progent is among the most experienced IT support firms for integrating email solutions based on Exchange 2000. Progent specializes in helping small and mid-size businesses receive the full advantages of Microsoft Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Consultants Hornetsecurity Altaro 365 Total Backup
Technical Support Hornetsecurity Altaro M365 SharePoint Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
After Hours Consult Offsite Automated Backup Services
BDR and Business Continuity Solutions Technical Support
ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations a low-cost end-to-end service for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data.
Urgent ProSight Reporting ConnectWise Automate On-site Technical Support
24/7 ProSight Reporting SentinelOne Remote Network Monitoring Network Consultant
ProSight Reporting is a growing suite of real-time reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft Consulting Best Practices Support Consultants
Software Consulting Microsoft Consulting Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, in the trenches of network service, performing a broad variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a support engineer with field-tested methods for applying technical knowledge to solve actual IT problems quickly.
Support and Help Antivirus
Setup and Support Postini
E-Mail Guard by Postini offers continually updated spam and virus blocking, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a standard Postini license, you can still have the use of Postini's Perimeter Manager services through Progent's E-Mail Guard spam filtering and virus protection service offering. Progent's certified e-mail security consultants can help you develop an email safety plan that incorporates anti-spam and antivirus products and processes.
Google Cloud VM Specialists
Professionals Google GCP Cloud Vision
Progent offers affordable online and on-premises consulting to help businesses to migrate all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.
VPN Security Security Consulting
Audit Intrusion Protection Systems
Progent provides organizations of any size expert consulting for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security companies such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a detailed security strategy and select appropriate products from a variety of vendors to support your security goals while staying within your spending restraints.
Altaro 365 Total Backup Integration Services
Hornetsecurity Altaro 365 Total Backup On-site Technical Support
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.
After Hours Integration Support Microsoft SQL Server 2017
SQL Server Reporting Services Support Services
Progent's Microsoft certified consultants can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the speedy development of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing consulting, maintenance and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also help you upgrade from older editions of SQL Server to SQL Server 2005.
Dynamics GP Software Consulting
Dynamics GP 2013 Onsite Technical Support
Key characteristics of Microsoft Dynamics GP accounting include a modular structure that lets you license only the components you need, a standards-based architecture built on Microsoft technologies to secure your investment and offer a highly integrated environment, enhanced reporting capabilities that permit you to track all operations, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to corporate data, the capability to integrate data from almost any database or desktop software into Microsoft GP/Great Plains, plus an open architecture that makes it possible to create custom programs. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to help you convert the advanced features of Microsoft Dynamics GP accounting into a productive business management solution.
Largest WannaCry ransomware protection and recovery Engineers
Emergency Consultancy ProSight Behavior-based Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks.
Largest NetApp SAN Fabric Consulting Services
Consult NetApp MetroCluster Troubleshooting
Progent can provide enterprise clients the help of a NetApp-certified consultant to deliver online or on-premises support for NetApp's entire line of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably following best practices.
Part-Time CIO Computer Engineer
CIO Support and Help
Progent can provide the part-time assistance of a veteran CIO to offer strategic direction to help your company pick and maintain IT solutions appropriate for your current situation and that can serve as a firm basis for your growth. Progent's part-time Chief Information Officer services provide financial advantages to organizations trying to optimize the impact of their network investment but who are without the budget or hesitant to take on another executive-level manager to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major OS platforms and networking technologies plus a broad range and business applications, Progent is in a unique position to offer objective recommendations as well as expert technical help for creating information systems that match the special requirements of your organization.
Technology Consulting NinjaOne and Progent NOC 24x7 RMM
Support Outsourcing NinjaOne and Progent NOC Rapid Response RMM
A centerpiece of Progent's Network Operations Center is its effective incorporation of NinjaOne RMM, a cutting-edge RMM platform which facilitates automated alerts and streamlined incident response.
Microsoft Azure integration Programmer
Microsoft Azure migration Programming Companies
Progent can help businesses of any size to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure you avoid the typical errors small organizations make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.
Microsoft Certified Expert Online Help SCSM 2016
24/7 System Center 2016 Endpoint Protection Integration
Progent has more than two decades of background configuring, maintaining and troubleshooting the key platforms included with Microsoft System Center and can assist your organization to design, install, support, and repair your System Center solution to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent's consultants can help you to upgrade to the latest version of System Center from an older one or from a third-party datacenter management platform to provide the benefits of enterprise-class provisioning, automation, security and compliance, plus datacenter and critical application performance monitoring.
Information Technology Consulting SQL Server 2017 and Hyper-V
Top Ranked SQL Server 2017 Mobile Reports Support Services
Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to design and implement a smooth migration of your current SQL Server environment to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from on-demand design review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and on budget.
Exchange 2013 Active Directory Network Consulting
Exchange 2013 Availability Consultants
Exchange 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers powerful new features plus a redesigned architecture. These improvements favorably impact key areas including manageability, availability, security, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management for Exchange 2013.
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