Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Madison company to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Madison, Wisconsin organizations to with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A rapid, organization-wide changeover to a from-home workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support experts along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or update their current trouble tickets, add information, and append screenshots or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables you to augment your existing Support Desk team by sharing responsibilities for Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support model based on the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can help your company to provide world-class IT support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home solution for your Madison, Wisconsin organization, call 1-800-993-9400 or go to Contact Progent.

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