Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Madison organization to select the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent can provide services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Madison, Wisconsin organizations to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or revise the status of their current trouble tickets, add details, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Help Desk organization by sharing delivery of Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide world-class desktop support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Madison, Wisconsin business, call 1-800-993-9400 or visit Contact Progent.