Enlarging your telecommuter workforce can have a major effect on network architecture, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Madison company to pick the appropriate technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Madison, Wisconsin companies to with any facet of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A sudden, company-wide changeover to a teleworker business model, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support specialists combined with world-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or edit their active trouble tickets, enter information, and append screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows you to expand your current Support Desk team by splitting responsibilities for Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model based on the leading professional services automation platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your business to provide world-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Madison, Wisconsin organization, call 1-800-993-9400 or refer to Contact Progent.