Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and company culture. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Madison company to select the right technologies and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers services that go from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Madison, Wisconsin organizations to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A rapid, company-wide changeover to a from-home business model, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their current trouble tickets, add details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables you to supplement your existing Call Desk team by sharing responsibilities for Support Desk services transparently between your regular IT support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your telecommuters, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Madison, Wisconsin organization, phone 1-800-993-9400 or refer to Contact Progent.