Enlarging your at-home workforce can have a significant impact on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Madison organization to select the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent can assist Madison, Wisconsin organizations to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A fast, enterprise-wide changeover to a from-home workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or revise their current tickets, add information, and append screenshots or attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your current Support Desk organization by sharing delivery of Support Desk services transparently between your in-house IT support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class IT support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Madison, Wisconsin organization, phone 1-800-993-9400 or go to Contact Progent.