Expanding your at-home workforce can have a significant effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Madison company to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual office solution for telecommuters that facilitates teamwork and delivers top business value. Progent can provide services that go from on demand expertise for getting you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Madison, Wisconsin companies to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
An emergency, company-wide transition to a teleworker workforce, which could be motivated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their active trouble tickets, add information, and append screenshots or attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your business to augment your current Support Desk team by sharing delivery of Help Desk Call Center services seamlessly between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the number one professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver world-class technical support to your teleworkers, go to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Madison, Wisconsin organization, phone 1-800-993-9400 or refer to Contact Progent.