Enlarging your at-home workforce may have a major effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Madison organization to pick the right tools and follow best practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services that go from as-needed guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Madison, Wisconsin organizations to with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
An emergency, organization-wide switchover to a from-home business model, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of remote IT support specialists along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, add information, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows you to expand your current Call Desk staff by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a collective support model utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class desktop support to your from-home workers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Madison, Wisconsin company, phone 1-800-993-9400 or go to Contact Progent.