Expanding your remote workforce may have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Madison organization to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Madison, Wisconsin companies to with any aspect of building a high-performing remote work environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
A rapid, organization-wide transition to a from-home workforce, which might be motivated by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or revise their current tickets, enter information, and upload screenshots and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Call Desk organization by splitting delivery of Help Desk Call Center services transparently between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model based on the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your teleworkers, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Madison, Wisconsin company, call 1-800-993-9400 or go to Contact Progent.