Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and company culture. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Madison organization to pick the appropriate tools and follow best practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Madison, Wisconsin businesses to with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
An emergency, company-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their current trouble tickets, add information, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center organization by splitting responsibilities for Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your telecommuters, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Madison, Wisconsin organization, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    If you are producing UNIX or Linux software on a network that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your area of high-value expertise without the continual distraction of maintaining your business network. Through the use of automated server monitoring and by providing remote and on-site support as your business needs it, Progent represents an economical alternative for maintaining an IT system that features excellent availability, security, and efficiency. Progent's UNIX/Linux developer support services include full-service network support outsourcing, virtual server infrastructure, remote and on-site support and repair, 24x7 monitoring, and Contact Center outsourcing.

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    Progent's Cisco-authorized network engineers can show you how to create an economical, fault tolerant Internet configuration architecture that can deliver 24x7 Internet connectivity via a wide range of fault tolerant Internet network technologies including high availability BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert engineers to show you how to utilize the latest techniques for 24x7 Internet connectivity to create an economical, completely redundant Internet interface with automatic failover and other features to create zero-downtime Internet connections.

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  • ASR 9000 Router Computer Consulting
    ISR Router Professional

    Cisco has designed a full array of routers that includes routers built to deliver the security, bandwidth, and reliability demanded by organizations from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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  • Sun Solaris Remote Professionals
    Specialists Linux Remote

    Progent offers nationwide remote phone support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online technical support provides optimum return for your IT budget by protecting client efficiency and shortening the hours charged for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to handle the majority of network problems without wasting time and expense by going to your site. In most of cases your network problems can be remediated over the phone or through a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security specialists to assist you with the toughest network problems.

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  • Technology Consulting Linux Network Monitoring
    Linux Network Monitoring, Nagios and MRTG Technology Professional

    Nagios and MRTG are useful, free monitoring tools that operate under Linux and can be deployed to analyze UNIX/Linux networks, MS Windows systems, or mixed-platform situations where Linux and Windows run side by side. Nagios allows system support engineers to monitor network services including SMTP, HTTP, SSH, and PING. MRTG allows you to graph the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's network integration experts can assist you to utilize both these tools to tune and repair your system.

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    Progent's seasoned team of IT consultants and subject matter experts have extensive experience delivering online and onsite support for businesses of any size who want to incorporate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate while on the go. Progent offers the range of skills to resolve network problems that span numerous manufacturers and that entail a mix of legacy and up-to-date information technology. Progent provides cost-effective online consulting to assist you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to handle especially challenging technical issues, or Progent can provide comprehensive project management services to ensure that you finish strategic network projects on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or one-on-one classes to show you how to manage and operate Android phones and tablets securely and productively.

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  • Microsoft Exchange Server Upgrade Services
    Microsoft Exchange Server Migration Consultancy

    Progent's Microsoft and Cisco-certified network experts can help your organization to assess the value of Exchange 2010 for your business and can help you to plan and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick ROI by increasing your productivity, cutting the cost of equipment and support, streamlining management, and integrating your key communications technologies.

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  • MySQL DBA Consultant
    Microsoft Experts SQL Server Reporting Services Computer Engineer

    Progentís expert programmers, database architects, and program management consultants can assist enterprise clients to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned program managers for advanced planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist businesses to integrate SharePoint with other applications such as Microsoft SQL and Office Excel to build data-driven intranets and portal sites. Progent also can provide expertise with multiple web development technologies and can help clients to create, expand, troubleshoot, or port web applications to utilize the most current web technology.

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