Expanding your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Madison organization to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Madison, Wisconsin businesses to with any facet of creating a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide transition to a telecommuter workforce, which might be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of online IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit their current trouble tickets, enter details, and append screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your company to supplement your existing Call Center team by sharing delivery of Call Center support services transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support model based on the number one PSA tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Madison, Wisconsin organization, phone 1-800-993-9400 or visit Contact Progent.