Madison At Home Workers Integration Support Services
Help Desk Augmentation and Outsourcing Consulting
Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Madison organization to select the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent can provide services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Madison, Wisconsin organizations to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Remote Workers
A rapid, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services utilize Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or revise the status of their current trouble tickets, add details, and append screen captures or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows your company to augment your current Help Desk organization by sharing delivery of Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide world-class desktop support to your telecommuters, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Madison, Wisconsin business, call
An index of content::
Technical Support Dynamics GP Crystal Reports
Dynamics GP SmartList Consultant
Dynamics GP software offers analytics and reporting features that allow you to track all operations, sales and expenses, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting services can help you design reports that allow you to understand your business more thoroughly, turning raw data into useful management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer specialized line-of-business application development and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.
VMware vCenter Orchestrator Consultancy
VMware vCloud Director vCD Specialist
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly recover the complete logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
Solaris Consultant
Solaris IT Services
If your business computer system mixes Solaris technology with Windows, Progent can show you how to integrate your servers into a cohesive environment that permits all your operating systems to run side by side for easy administration, seamless dataflow, high availability, enhanced throughput, and strong security. Progent's Sun Solaris and Windows coexistence assistance offerings include network architecture configuration and service, support for Windows services for UNIX, online server monitoring and management, online network support and troubleshooting, on-site technical support, and Help Desk outsourcing.
IT Consultants Active Directory Microsoft 365
Windows Active Directory Consulting Services
Progent's consultants can assist you to design and carry out a smooth move from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD DS and Azure AD Connect to unify identity and access management for both on-premises and Azure assets.
Professional CISSP-ISSEP Security
CISSP Certified security Systems Engineer Services
Progent's CISSP-premier cybersecurity consultants can help organizations of all sizes with any aspect of IT security. Progent can help create cost-effective cybersecurity solutions that protect a small office against modern malware attacks or Progent can design, configure, and manage an end-to-end security strategy for hybrid networks that support onsite, remote, and mobile clients sharing IT resources distributed over a mix of physical datacenters and public and private clouds.
24x7 Shared Help Desk Ticketing Economics Outsourcing
24/7/365 Extended Call Center Economics Support and Integration
Progent's Helpdesk outsourcing and co-sourcing service programs help companies to reduce costs, enhance productivity, and adjust immediately to fast-changing economic environments.
24 Hour Consultancy LockBit ransomware recovery
MongoLock ransomware recovery Consultant
Progent's seasoned ransomware recovery consultants can help your business to restore an IT network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.
Windows Server 2003 Engineer
Consultancy Windows Server 2003
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 11 years of support in Microsoft integration, assures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your business goals. Progent can also help you with designing, installing, managing and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.
ProSight Virtual Server Private Cloud Hosting Consulting
ProSight Virtual Hosting Consult
Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small organization's servers in a solution that gives the highest degree of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization techniques that enable small businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.
Microsoft ERP Contract Development
Top Quality Integration MAS 90
In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration support, and one-on-one or group webinar training tailored to meet your specific requirements. Progent's experts also can help you build and maintain a secure, reliable network foundation to support your ERP, MRP and accounting applications.
Technology Consulting Offsite Workforce Network Infrastructure
Offsite Workers Infrastructure Consultants
Progent can assist small and mid-size businesses to design, implement and debug the network infrastructure required for remote workers.
Remote Consulting SCCM 2016 Cloud Integration
SCCM 2016 and Exchange 2016 Professional
Configuration Manager 2016 automates application and device deployment and updating, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health monitoring, enables safe self service, and delivers a single control mechanism for administering mixed-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help your organization with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Outsourcing UNIX with Windows
UNIX, Windows Technology Professional
If your company runs a UNIX or Linux network or a multi-OS IT environment, Progent's CISM and ISSAP-premier consultants can help your whole enterprise in a wide range of security areas including security management practices, security architecture and strategies, access management systems and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM, CISSP and ISSAP stipulate the basic competencies and worldwide standards of knowledge that information security professionals are required to master. These certification give IT management the assurance that those who have earned their CISM or ISSAP certification have demonstrated the background and theory to offer world-class security support and consulting services.
Co-managed Call Center Help and Support
Shared Help Desk Ticketing On-site Technical Support
Progent's Standard Help Desk Services provide a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Support services are offered at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Microsoft Server Consultant
Microsoft Office 2003 IT Consulting Firm
Progent's IT outsourcing packages offer affordable network consulting for small businesses. Whether it includes designing network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, permitting network service expenses to increase in a more moderate and controlled fashion than is possible by building up a bulky, all-purpose internal network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust network foundation for your vital business software powered by Windows such as Office XP, Office 2003, and Office 2000.
Emergency Remote Support Microsoft SQL Server
MS SQL Network Consultant
SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid development of cutting-edge enterprise-class applications that can give your company a critical competitive advantage. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
Windows Server 2022 migration IT Consulting
Windows 2022 Online Consulting
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to design and carry out an efficient migration to Windows Server 2022 that features high availability and that is based on an on-premises network architecture or a hybrid model that combines cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
Microsoft SQL Server 2012 Online Troubleshooting
Integration SQL Server 2012
Progent offers the support of certified engineers and seasoned database application developers, DBAs, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and certified data security consultants to help your business to evaluate the potential advantages of SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and secure network infrastructure that lets you maximize the business benefit of SQL Server 2012.
Oracle database Development
Oracle Recovery Manager Consulting Services
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle application developer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers consulting for Data Guard and Streams replication technologies and ASM file/volume manager.
802.11x Wi-Fi Site Survey Technology Consulting Services
Wi-Fi Site Survey Online Troubleshooting
Progent's wireless site survey services assist you to plan, implement and debug a Wi-Fi network optimized for your environment, providing you a WLAN that has the coverage, performance, density, security, and hand-off ability your company requires.
CCIE Expert Certified Automatic Failover Technology Professional
Fully Redundant Network Consultants
Progent's non-stop inter-site connectivity and 24x7 network infrastructure consultants can help small companies create non-stop Interoffice connectivity through fully redundant system architectures featuring automatic failover. Progent's CCIE engineers can plan and deploy ultra-reliable Inter-office connections supported by fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide economical 24x7 interoffice networking.
Microsoft Exchange IT Consulting
Exchange Server 2007 IT Consultant
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids network disruption, reduces ongoing support demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to finish your project quickly and economically. Progent's Exchange Server 2007 help, repair, and design services include assistance with the integration of third-party add-ons to Exchange Server 2007 that are in keeping with your business goals.
Remote Fault Tolerant Network Connection Outsourcing
High Availability Interoffice Connectivity Engineer
Progent's high availability inter-site connectivity and fault tolerant network infrastructure consultants can help small companies create non-stop Interoffice connectivity through fully redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office connections based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers affordable 24x7 interoffice networking.
Outsourcing Meraki WiFi 6/6E AP
Immediate Meraki MR45 Access Point Online Troubleshooting
Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a nationwide enterprise. Progent can also help you to incorporate other Cisco devices for unified management.
ransomware cryptoworm recovery Specialist
After Hours ransomware rebuild Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Small Business Server 2008 Remote Technical Support
Small Business Server 2003 Computer Consultants
Microsoft Small Business Server (SBS) is an affordable suite of server products that provides the foundation for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT expert with real-world background and extensive knowledge in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in installing, managing, and troubleshooting IT solutions powered by the SBS line of servers and applications.
Small Business Network Consulting Firm Solaris
OpenBSD IT Solution Providers
Progent's UNIX family support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience provides you with a convenient one-stop source to show you how to create and maintain a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
64-bit Migration Technology Professional
64-bit Upgrade Consulting Services
Progent's Microsoft-certified engineers can help your organization to update your desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and benefits of upgrading to 64-bit PC desktop processing, plan an efficient upgrade process that reduces operational disruptions, and deliver economical, professional online help to aid your organization to install 64-bit desktop operating systems and application software on your current computers.
Microsoft Exchange Configuration
Top Quality Exchange 2003 Computer Engineer
Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes network downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange Server 2003 support, repair, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.
Windows 7 Backup and Restore IT Services
Windows 7 Security Engineer
Progent's Microsoft certified engineers can assist your company to test
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