Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and company culture. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Madison organization to pick the appropriate tools and follow best practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns top value. Progent offers support services that go from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Madison, Wisconsin businesses to with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, company-wide transition to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their current trouble tickets, add information, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to supplement your existing Help Desk Call Center organization by splitting responsibilities for Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your telecommuters, see Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Madison, Wisconsin organization, phone 1-800-993-9400 or refer to Contact Progent.