Enlarging your remote workforce may have a major effect on network architecture, security, and company culture. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Montgomery company to pick the appropriate tools and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services that go from on demand guidance for helping you past occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Montgomery, Alabama organizations to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide changeover to a teleworker workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote IT support specialists combined with world-class ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current tickets, add details, and append screenshots and relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service enables you to augment your current Call Desk organization by splitting delivery of Call Desk services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the number one PSA tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Montgomery, Alabama company, call 1-800-993-9400 or visit Contact Progent.