Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate culture. Progent has two decades of background helping businesses of all sizes to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Montgomery company to select the appropriate tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Montgomery, Alabama businesses to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A sudden, company-wide changeover to a from-home business model, which could be activated by a pandemic or as a component of a business continuity process, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update the status of their active trouble tickets, add information, and append screenshots and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service enables your company to augment your current Call Center team by sharing responsibilities for Support Desk services transparently between your in-house IT support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class technical support to your at-home employees, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Montgomery, Alabama organization, call 1-800-993-9400 or go to Contact Progent.