Montgomery At Home Workforce Configuration Consulting Experts
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Enlarging your at-home workforce can have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Montgomery organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services that go from on demand expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Montgomery, Alabama companies to succeed with any facet of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Support for Telecommuters
A fast, enterprise-wide changeover to a teleworker business model, which might be driven by a pandemic or as an element of a business continuity plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or edit their current trouble tickets, enter information, and upload screen captures and relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your business to augment your existing Help Desk team by splitting delivery of Call Center support seamlessly between your regular support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Supplementation Services can enable your business to deliver world-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Montgomery, Alabama organization, phone
An index of content::
Application Programming Companies
Microsoft Expert Application Contract Programmer
For assistance creating, enhancing, or troubleshooting applications for Windows, Linux, or the Web, Progent's expert team of programmers, relational database architects, and project managers can ensure you get the project completed on schedule and within your budget. Progent's experienced software programmers can provide affordable and expert remote help for jobs as simple as creating VBA scripts for Excel or as challenging as developing line-of-business database applications built on SQL Server ,Oracle, or MySQL.
Exchange 2019 Edge Transport Server Specialist
Top Professional Exchange 2019 Migration
Progent can help your organization in any phase of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook.
After Hours Engineer VMware Server Virtualization
VMware Hy7brid Cloud Professional
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent offers advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, fault tolerance, and application mobility.
SCCM Troubleshooting Consulting Services
SCCM Security Troubleshooting
Configuration Manager automates application and device provisioning at scale, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, provides network health monitoring, allows safe self service, and offers a single point of control for administering multi-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist you with any aspect of designing, implementing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud, or hybrid environments.
Windows Server 2019 Hybrid Configuration Network Engineer
Windows Server 2019 Storage Spaces Direct Setup and Support
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.
ProSight Remote Server Monitoring Network Consulting
Automated Server Inventory Network Engineer
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical devices.
Hornetsecurity Altaro 365 Total SharePoint Backup IT Consulting
Hornetsecurity Altaro 365 Total OneDrive Backup Consulting Services
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Network Consultant Cisco AnyConnect
After Hours Cisco PIX to ASA upgrade Consultants
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help your company to manage your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Small Business IT Outsourcing Technology Professional
24/7/365 Consultant Services CIO Outsourcing
Progent can deliver comprehensive remote consulting for all major technical areas common to today's small company IT networks and allows you to outsource a variety of strategic, on-demand services including a temporary CIO to offer senior-level planning and budgeting skills, a Call Center for help desk support, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management for major projects such as office moves orOS migrations, Cisco-certified consultants for designing fast and robust network infrastructure, security engineers to verify information protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to create, enhance, or repair business application programs.
Stabilizing Phase: Design Tuning Network Administration
Developing Phase: Pilots Contractor
In conducting IT projects for enterprise customers, Progent uses a phased approach based on defined milestones so as to achieve budgetary, timing and engineering targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, test models, design adjustments, and professional implementation. All phases are documented to make available a detailed summary of technical services delivered and to assist in ongoing system maintenance.
Zero Trust Cybersecurity Outsourcing
Multi-factor Authentication Support
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
SQL Server 2014 Database Migration Integration
SQL Server 2014 and Hyper-V Support and Setup
SQL Server 2014 incorporates major improvements in critical areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises services including planning, configuration, management, remediation, and software development expertise to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.
7600 Edge Router Consultant
IT Consultant Catalyst 8000 router
Cisco has designed a full array of routers that includes appliances built to deliver the protection, bandwidth, and reliability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system uptime. Progent can help you choose and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Routers.
Maze ransomware hot line Services
Consulting Egregor ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Wireless LAN Remote Support
Network Consulting WiFi 6E migration
Progent's Wireless Consulting Services provide a convenient, affordable option for companies of any size to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Remote Technical Support MRTG
Linux Network Monitoring, Nagios and MRTG Engineers
Nagios and MRTG are powerful, license-free monitoring utilities that run on Linux and can be deployed to monitor UNIX/Linux environments, MS Windows networks, or mixed-OS situations in which Linux and Microsoft Windows coexist. Nagios allows system support engineers to track network services such as POP3, HTTP, SSH, and NNTP. MRTG permits you to graph the bandwidth in and out of SNMP network devices including processors, routers, and switches. Progent's network integration consultants can show you how to use both these programs to streamline and troubleshoot your system.
Barracuda Networks F800C Series Firewalls Cybersecurity Tech Services
Barracuda Networks Remote Access Cybersecurity Organizations
Barracuda's affordable CloudGen Firewall devices offer web filtering, remote access, SSL VPN, secure SD-WAN, and Zero-Trust support with centralized management across your complete enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the depth of expertise to serve as your single resource for network support, maintenance, training, and security consulting.
Email Intent Analysis Professional
Email Bayesian Analysis Professional
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
Microsoft SMS Integration
SMS 2003 Upgrade Consultant Services
Progent's certified consultants offer small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration management. System Center Configuration Manager 2007 is the new title for the change management solution formerly known as Systems Management Server. Configuration Manager 2007 offers a range of new features to Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progent's certified engineers can show you how to use Systems Management Server or Configuration Manager economically for streamlined OS and application software deployment, security patch control, application tracking, and licensing reconciliation. Progent's consultants can also assist your company to migrate efficiently from SMS Server 2003 to Configuration Manager 2007.
Consulting Services WannaCry ransomware hot line
Phobos ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Microsoft Certified SharePoint Server 2003 Engineer
Top Office SharePoint Server 2003 IT Consultant
Progent's Microsoft-certified experts offer small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and data. SharePoint Portal Server provides a central spot for your employees or clients to access, organize, share and interact with relevant information, documents, and applications and to interact with one another. It enables quicker and better decisions, more efficient sharing across teams and more economical business practices. The primary objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge available inside and without a business network. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge they've developed in a manner that makes data convenient to locate, download and apply.
Google Cloud Backup Consultant
CCIE Expert Certified Google Cloud Security Consultancy
Progent offers cost-effective online and onsite support to assist businesses to migrate any portion of their critical network resources to Google Cloud Platform services. This can save time and equipment expense and enable access to Google's state-of-the-art machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.
Onsite Technical Support Nagios
MRTG for Linux Specialists
Network monitoring ordinarily consists of observing a network's resource usage to help uncover data traffic backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that run under Linux or UNIX and can be used to monitor multi-OS networks where Linux and Windows operate together. Progent's system integration consultants can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux support services offer small companies and developers help with administering and supporting UNIX and Linux systems that coexist with Microsoft-based technology.
Computer Consultant Hornetsecurity Altaro M365 OneDrive Backup
Hornetsecurity Altaro 365 Total SharePoint Backup IT Consultant
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
IT Outsourcing Model White Paper
IT Co-sourcing Article
Progent's IT outsourcing services offer economical network consulting for mid-size companies. Whether it involves planning network infrastructure, creating an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or creating an on-line eCommerce application, outsourcing your network technical services can reduce expenses and eliminate risks, permitting IT service budgets to grow in a more linear and controlled manner than is possible by amassing a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust network foundation for your critical Windows-powered applications including Windows Server 2008, Exchange Server 2007, and SQL Server.
Adaptive Security Device Manager Online Technical Support
Cisco ASA and VMware IT Consulting
The current Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your existing PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft 365 authentication Network Consultant
Microsoft 365 and iOS Help and Support
Microsoft 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other email components to lower hardware costs and administrative hassle. You can use Microsoft 365 Exchange Online to host all your mailboxes, or you can run a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable remote technical support to help your small businesses to evaluate the potential advantages of Microsoft 365 Exchange Online, plan a network topology that makes sense for your functional requirements and IT budget, carry out a non-disruptive migration from your existing Exchange organization to one that includes Microsoft 365 Exchange Online, train your IT staff and end users, and deliver ongoing consulting and technical support.
Top Quality Microsoft 365 Portal Computer Consultant
Hybrid Microsoft 365 integration Online Support Services
Microsoft allows you to create transparent hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes hosted at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, integrating and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on time and within budget.
Microsoft 365 Outlook Integration Consultants
Microsoft 365 Support Services
Progent can help you to evaluate the many subscription options available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you realize top business value. Progent supports multi-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and manage hybrid networks that transparently combine on-premises and cloud-based products and services.
Hybrid cloud Technology Professional
Amazon AWS hybrid cloud integration Programmer
Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with one or more public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Programming Company Microsoft Azure migration
Microsoft Azure enterprise hybrid cloud solutions Engineers
Progent can assist you to design and implement an efficient move from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across onsite and cloud assets.
CISA Certified Security Expert Virtual Support Desk Professional
Integration Support Service Desk Sharing
Progent's Microsoft and Cisco certified experts provide three service programs to help medium-size and large companies create a cost-effective and successful in-house Network Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses sift through the numerous high-quality Help Desk software packages on the market and determine what packages might be excessively expensive, lack key capabilities, or align badly with your company's corporate culture. Progent also offers short-term staffing for businesses who want to augment their in-house Help Desk team for special projects or to substitute for absent or indisposed workers.
Microsoft Office Phone Support Services
Microsoft Network Consulting
Progent imposes no service activation fee and requires no retainer for support services provided during regular business hours. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit less critical problems to fester. .
Palo Alto Networks Firewalls Cybersecurity Firms
Palo Alto Networks Panorama Network Consultant
Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewalls to create a next-generation security environment that spans your data center and cloud assets and protects all users anywhere with any endpoint device.
Cisco ASA 5500-X Firewall Consultants
Cisco ASA Configuration Support and Setup
Progent's Cisco-Certified technology experts provide professional PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Extending from compact, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of protection, speed and reliability for business networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent's Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Compensation for Microsoft Certified Remote Support Job
Benefits for Home Based Network Consultant Telecommute Job
Our compensation structure is based on contribution, so just like working as a freelance consultant, your income is entirely driven by your work effort. Some Progent support staff focus on quality of life and choose to work at a more relaxed pace, utilizing our self-determined calendar to follow individual pursuits such as mountain biking, car racing, skiing, surfing, vacations, or sharing private time with relatives and acquaintances. Others use the chance to make big dollars through lots of effort and extended hours. Progent completely supports both sides of the spectrum plus everything in between.
Aironet 3700 Access Point Computer Consulting
Aironet Outdoor Wi-Fi Access Point Computer Consultants
Progent's Cisco-certified wireless networking consulting experts can assist businesses of all sizes to design, deploy, administer and troubleshoot Cisco Aironet wireless access point solutions to provide the performance, range, capacity, scale, security and ease of management required for seamless access between Wi-Fi and wired network infrastructure. Progent can provide affordable remote and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.
Specialist Linux Remote
Services Sun Solaris Remote
Progent offers nationwide remote technical support and troubleshooting services for businesses that run UNIX, Linux, or Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft Windows products. Remote IT help provides optimum return for your information technology budget by preserving user efficiency and shortening the hours billed for network repair services. Advanced remote support technology and experienced technicians and engineers combine to enable Progent to handle most IT problems without squandering time and money by traveling to your site. In most of cases your network issues can be remediated over the phone or through a mix of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to help you with the most difficult network problems.
Virtual Call Desk Support Outsourcing
Technology Consulting Supplemental Helpdesk
Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Help Desk services are provided at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.
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