Enlarging your at-home workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Montgomery company to pick the right technologies and adhere to best practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand guidance for helping you past challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Montgomery, Alabama companies to with any facet of creating a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A sudden, organization-wide changeover to a teleworker workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Help Desk organization by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collective support model based on the number one professional services automation tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Montgomery, Alabama organization, phone 1-800-993-9400 or visit Contact Progent.