Expanding your telecommuter workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Montgomery organization to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Montgomery, Alabama businesses to with any facet of creating a high-performing remote work environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit their current tickets, enter information, and append screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your company to supplement your existing Call Center organization by splitting responsibilities for Call Center support services seamlessly between your regular support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class desktop support to your telecommuters, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Montgomery, Alabama company, phone 1-800-993-9400 or refer to Contact Progent.