Expanding your telecommuter workforce may have a major impact on network infrastructure, security, and company processes. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Montgomery company to select the right technologies and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services ranging from on demand guidance for helping you over challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.
Progent's consultants can help Montgomery, Alabama companies to with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for Telecommuters
An emergency, company-wide changeover to a telecommuter workforce, which could be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or revise the status of their active tickets, enter details, and append screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Call Desk team by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support solution utilizing the leading PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Montgomery, Alabama company, phone 1-800-993-9400 or visit Contact Progent.