Expanding your at-home workforce can have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Montgomery company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Montgomery, Alabama businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Services for Telecommuters
An emergency, company-wide transition to a telecommuter business model, which could be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update their current tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows your business to augment your existing Support Desk team by sharing delivery of Help Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the leading PSA platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class desktop support to your teleworkers, visit Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Montgomery, Alabama organization, call 1-800-993-9400 or visit Contact Progent.