Expanding your at-home workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Montgomery company to pick the appropriate tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Montgomery, Alabama organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of online technical support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise the status of their active tickets, add information, and upload screen captures or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows you to expand your current Call Desk team by sharing responsibilities for Call Center support services seamlessly between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the number one professional services automation platform for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your at-home employees, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Montgomery, Alabama company, call 1-800-993-9400 or refer to Contact Progent.