Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Montgomery company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Montgomery, Alabama companies to with any facet of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their active trouble tickets, enter details, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service allows your company to supplement your current Call Desk team by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Montgomery, Alabama organization, phone 1-800-993-9400 or refer to Contact Progent.