Enlarging your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Montgomery company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Montgomery, Alabama companies to with any facet of creating a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which might be motivated by an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active trouble tickets, add details, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables you to supplement your current Support Desk organization by sharing responsibilities for Call Desk services transparently between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collective support solution based on the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Montgomery, Alabama business, call 1-800-993-9400 or visit Contact Progent.