Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Montgomery company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Montgomery, Alabama companies to with any facet of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide transition to a telecommuter business model, which could be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their active trouble tickets, enter details, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Call Desk team by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Montgomery, Alabama organization, phone 1-800-993-9400 or refer to Contact Progent.



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  • Microsoft LCS Server 2007 Support
    Network Consulting Live Communications Server

    Microsoft Communications Server delivers IM and presence in an extensible, world-class solution offering enhanced protection, transparent compatibility with additional Microsoft products, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated business efficiencies, enhanced individual output, and stronger intellectual property security. MS Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts offer remote and onsite configuration support and mediation help for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to design and carry out a smooth migration that will add business value to your IT system

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    Oracle database Development Firms

    Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle software programmer. Progent offers comprehensive database administration services for all versions of Oracle including 10g and 11g and can also assist you to plan, build, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication tools and Oracle Recovery Manager.

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    Progent offers the part-time services of a seasoned CIO who can offer strategic direction to help your company select and support network solutions to meet your present needs and that can be a firm basis for your future growth. Progent's part-time CIO services offer economic advantages to companies who want to maximize the benefits from their IT investment but who are unable or hesitant to take on one more high-level position to their head count. Because Progent is vendor-neutral, with a sizable team of engineers certified to maintain all major OS platforms and connectivity technologies plus a broad selection and business applications, Progent is in a unique position to offer unbiased recommendations as well as advanced technical help for building and maintaining IT solutions that fit the particular needs of your business.

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    Progent can deliver a variety of economical remote and onsite consulting services to help you to install, manage, and debug desktops and handhelds powered by Windows, macOS/OS X, Apple iOS, Android, or Linux.

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  • ASA Firewalls with Firepower Professionals
    Emergency Engineer Cisco Firesight

    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized management of advanced security features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network ecosystems that include branch offices, data centers, private clouds and public clouds.

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    Top Ranked Colbolt Linux Online Help

    Progent's Linux support services provide small businesses and developers support for managing and supporting Linux systems that coexist with Microsoft-based networks. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad array of experience provides you with an easy one-stop source to help you create and maintain a secure and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by combining MS Windows with major Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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  • Urgent Information Technology Outsourcing Company Progent's Management Team
    Progent Management Team Small Business Computer Consulting Firm

    Progent's management team includes industry veterans with decades of experience providing network consulting services, technical support, and strategic IT planning to businesses ranging from small offices to Fortune 500 companies. Great support calls for great people, and Progent stands out by having assembled a management staff able to provide customers with the top service value in the industry.

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