Expanding your at-home workforce can have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Montgomery company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Montgomery, Alabama businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
An emergency, company-wide transition to a telecommuter business model, which could be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update their current tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your business to augment your existing Support Desk team by sharing delivery of Help Desk services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the leading PSA platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your business to deliver world-class desktop support to your teleworkers, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Montgomery, Alabama organization, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's Microsoft-certified engineers offer computer help and network consulting services for Exchange Server 2003, Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's migration, integration, management, and support services for Microsoft Exchange Server include system design, deployment, project management, local and remote technical support, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.

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    Lync Server 2013, renamed Skype for Business, allows organizations of all sizes to build a centrally managed and protected communications ecosystem that permits a BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a wide assortment of desktop and handheld endpoints. Progent's certified Lync Server 2013 consultants and network integrators can assist your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or mixed model suitable for your current and future goals, implement Lync 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your management staff and end users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information.

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    Progent's Solaris platform consulting experts provide small and mid-size businesses and developers help with managing and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of experience offers you an easy one-stop source to help you create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent's UNIX family support services provide small and mid-size businesses and software developers help with administering and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to build and manage a secure and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Progent's certified engineers offer computer support and IT consulting services for Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, management, and troubleshooting expertise for Exchange Server 2003 include system design, installation, documentation, onsite and off-site technical support, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.

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