Perth Remote Workforce Integration Consulting and Support
Help Desk Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce may have a major impact on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting SMBs to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Perth organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and returns maximum value. Progent offers services ranging from as-needed guidance for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Perth, Western Australia organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide transition to a teleworker business model, which might be activated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support specialists combined with world-class ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their current tickets, enter information, and upload screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service allows your business to expand your current Support Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution based on the leading PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Perth, Western Australia company, phone
An index of content::
Palo Alto Networks App-ID Testing
Palo Alto Networks PA-400 Series Firewalls Security Contractors
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to create a modern security ecosystem that extends across your on-premises and cloud resources and guards any user anywhere with any endpoint device.
Remote Consulting Remote Employees VoIP
Offsite Workers VoIP Online Troubleshooting
Progent can assist small and medium-size businesses to deploy IP voice solutions to provide their at-home workforce the advantage of virtual extensions of the corporate phone infrastructure.
Tech Consultant Online Cisco Certified CCIE
Cisco Switch Network Engineer
Progent's CCIE-certified network infrastructure consultants have extensive background assisting Internet Service Providers to architect, implement, manage, optimize, and debug fault-tolerant, scalable network environments appropriate for shared public networks.
SharePoint 2019 NGSC Remote Consulting
24-Hour Technology Consulting SharePoint 2019 Modern Search
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite consulting, application development, and debugging services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud infrastructure into a seamless information management solution.
Power BI Report Server Developer Firms
Development Firms Power BI Gateway
Progent's Power BI experts can assist your business to plan, install, maintain, enhance or debug your Power BI solution. Progent's database experts can assist you to organize your target data for Power BI visualizations. Progent can help you build and manage a local, cloud, or hybrid environment to run Power BI.
Troubleshooting SMS Server 2003 Migration
Microsoft SMS Professional
Progent's certified consultants provide small and mid-size companies enterprise-level consulting support for SMS Server 2003 and Configuration Manager, Microsoft's solutions for update and deployment management. Configuration Manager is the new title for the change management solution formerly called Systems Management Server. Configuration Manager provides a variety of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progent's certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, software tracking, and software license reconciliation. Progent's engineers can also help your company to migrate efficiently from Microsoft Systems Management Server to Configuration Manager 2007.
24-7 SharePoint 2016 Workflow Manager Integration Services
SharePoint Server 2016 Migration Online Troubleshooting
Progent's Microsoft-certified consultants can provide economical online and on-premises consulting expertise, application development, and troubleshooting services for businesses of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
24/7/365 Work at Home Integration Outsourcing Firm
Work at Home Integration Design
Progent's computer outsourcing support offerings for small companies feature designing Windows XP, Microsoft .NET Server, and BackOffice environments, managing migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and in-person repair, resolving stubborn IT issues, and creating a comprehensive security strategy. Progent can help you maximize network availability and throughput with zero-downtime configuration, redundant network architecture, and proactive network monitoring. Progent also offers project management help for major migrations and can help with requirements definition, product inventory, BOM development, vendor qualification, procurement coordination, and full documentation. Progent's IT outsourcing service also includes training for office productivity programs such as Office XP.
Computer Engineer On Demand Staff Augmentation
Temporary IT Staff Augmentation Support
Progent's temporary IT staffing services allow you to meet sudden increases in demand for IT support personnel without dealing with the costs and delays that come with identifying and hiring experienced technical help and without increasing your permanent head count.
Immediate Security Penetration Testing Network Security Audit
Security Penetration Testing Compliance Audit
Stealth penetration testing is a key part of any overall IT system security strategy. Progent's security experts can run thorough penetration tests without the awareness of your company's internal network support staff. Unannounced penetration checking uncovers whether existing security defense tools such as intrusion detection warnings and event log monitoring are properly configured and consistently observed. Progent can implement ongoing autonomous PEN testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, missing patches, and dangerous IT product defaults can be chained together by hackers into the multi-vector attacks common to the latest strains of ransomware.
Duo Zero Trust Cybersecurity Network Engineer
Remote Consulting Duo Two-factor Authentication
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices.
Outsourcing Operations Manager
MOM 2007 Online Technical Support
Even if your company has a minimal network services group and a limited IT budget, your information system can still have the same high availability and performance that once required a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier IT consultants, the most recent system management products for proactive monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your vital business applications and hardware operating.
SCDPM 2012 Deduplication Support
SCDPM 2012 Remote Support Services
Progent's Microsoft-certified consultants can provide online or in-person support to help businesses of any size to design, implement, manage, and repair a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from earlier releases of SCDPM or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent can provide as-needed help for fixing especially stubborn issues, or full project management services. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.
ProSight Remote Desktop Management Support
ProSight Remote Server Monitoring Specialists
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical assets that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they can impact your business.
SQL Server 2014 and Windows Server 2012 R2 Support and Integration
SQL Server 2014 Disaster Recovery Professional
Microsoft SQL Server 2014 includes significant improvements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services that include planning, deployment, administration, troubleshooting, and software development expertise to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.
ProSight Duo MFA IT Consulting
24-7 ProSight Duo MFA Computer Consultants
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.
Largest On-site Support Windows SharePoint 2007 Services
SharePoint Portal Server 2007 Online Troubleshooting
Progent's Microsoft-certified experts can provide organizations of any size consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web technology for efficiently coordinating people, groups and data. SharePoint Server provides a common location for your workers or clients to connect to, manage, distribute and manipulate useful information, documents, and software and to interact with one another. SharePoint enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join workers, clients, teams and projects with the data they've created in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can assist your organization to manage your current SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.
CCDP Expert Certified 2500 Wireless Controller Computer Consultants
5520 wireless controller Remote Consulting
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, tuning wireless throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening security by identifying threats and filtering traffic content according to user class and locale. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern Wi-Fi controller solutions.
Microsoft SQL Server 2016 Consultant
SQL Server 2016 Monitoring IT Consultants
SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, high-availability, BOYD integration, and integrated analytics and reporting. New features include PolyBase for processing structured and unstructured files in one appliance for data warehousing, R language support, Dynamic Data Masking, Mobile Reports, and seamless management of on-premises and cloud operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises expertise to help businesses of all sizes to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Computer Consulting XenServer
Best XenServer Network Consulting
Progent's Citrix-authorized consultants can assist your company to evaluate the strategic advantages of XenServer as well as other Citrix products, and can assist you to design, test, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your current XenServer deployment and help you to enhance resource utilization, responsiveness, protection, availability, and disaster recovery.
MSP360 GSuite Backup Configuration
Consulting Services MSP360 B2 Backup Storage
Progent's data protection experts can assist you to design, install and administer a backup/restore plan based on MSP360 Backup software to protect your resources hosted on any major public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss resulting from user miscues, software errors, ill-intentioned insiders, and external assaults such as ransomware.
8800 Series IP Phone Network Engineer
Cisco VoIP Phones and Presence Setup and Support
Progent's Cisco CCIE-certified networking consultants can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Specialist Microsoft Dynamics GP System Migration Planning Akron Canton
Microsoft Dynamics GP System Migration Planning Professionals Summit County Ohio
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for over two decades and Progent has delivered system integration, customization, training, and troubleshooting services since the product's original release. Progent can provide advanced support for upgrading legacy Dynamics GP deployments. Progent can help you to design, validate, and implement an efficient migration from a a legacy release of GP to the newest release of Microsoft Dynamics GP.
Antivirus Setup and Support
Anti-Virus Services
E-Mail Guard is a comprehensive solution for defending against spam and viruses. E-Mail Guard addresses the security and administration of corporate email by providing constantly improved spam and virus filtering, policy administration, content filtering, and protection against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, administration and reporting tools plus outbound email filtering to let you fix your email system and define and enforce corporate email policy.
Local Government Engineers
Small Government Cisco Consultant Services
Progent has a long background delivering a full-spectrum of remote IT consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in providing expert remote IT support and has provided IT support to clients in every state. Remote support saves travel expenses and resolves issues more quickly than on-premises support.
Stealth Penetration Testing Cybersecurity Group
Stealth Penetration Testing Audit
Stealth penetration testing is a key component of any comprehensive network security plan. Progent's security professionals can perform thorough intrusion checks without the knowledge of your organization's internal network support resources. Stealth penetration checking shows whether current security monitoring systems such as intrusion incident alerts and event history monitoring are properly set up and consistently monitored. Progent can provide ongoing autonomous penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks common to modern strains of ransomware.
SQL Server 2019 OLTP Technical Support
SQL Server 2019 High Availability Network Engineer
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical online and onsite expertise, application development, and debugging services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based resources into a seamless intranet system.
Dynamics GP Migration Planning Consulting Akron Canton
Dynamics GP Update Services Summit County Ohio
Progent has supported Microsoft Dynamics GP and Great Plains software for more than two decades and Progent has delivered integration, software development, education, and debugging since the product's original release. Progent can provide advanced expertise for upgrading legacy Dynamics GP ERP systems. Progent can assist you to design, pilot, and carry out an efficient migration from a an outdated version to the current edition of Microsoft Dynamics GP.
Best Exchange 2013 Outlook Web App Remote Support
Exchange 2013 Collaboration Online Consulting
Microsoft Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These improvements affect key IT areas such as manageability, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and support and management services for Exchange Server 2013.
Work from Home Teleconferencing On-site Support
Offsite Workers Video Conferencing Support Services
Progent can assist small and mid-size businesses to set up and debug video conferencing solutions to allow their teleworkers to collaborate effectively with colleagues and customers.
Secure Stealth Penetration Testing
Penetration Testing Security Companies
Stealth penetration checking is an important part of any comprehensive network security strategy. Progent's security experts can run thorough penetration checks without the awareness of your organization's in-house IT resources. Unannounced penetration checking shows whether existing security defense tools such as intrusion incident warnings and event log monitoring are properly configured and consistently observed. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and ill-advised product defaults can be combined by hackers into the multi-front attacks common to modern strains of ransomware.
Juniper Junos CLI Network Security Audit
Protection Juniper Junos CLI
Progent's Juniper Networks-certified network consultants can help you to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade smoothly from discontinued devices to current versions. Progent's Junos OS consultants can provide support for Juniper's flagship network control software to help your business to simplify the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage networks that include a combination of Juniper's OS platforms.
Barracuda Networks F800C Series Firewalls Auditor
Barracuda Networks Zero Trust Network Security Auditor
Barracuda's affordable CloudGen Firewall devices combine web filtering, safe remote connectivity, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust protection with centrally managed and monitored services across your entire enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent has the expertise to serve as your single resource for network support, maintenance, education, and cybersecurity consulting.
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