Expanding your remote workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Perth organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent offers services ranging from as-needed expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Perth, Western Australia organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A sudden, enterprise-wide transition to a from-home business model, which could be motivated by an epidemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote IT support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or update their current tickets, add details, and append screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to augment your current Call Desk team by splitting delivery of Support Desk support services seamlessly between your in-house support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your business to deliver world-class IT support to your telecommuters, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Perth, Western Australia business, call 1-800-993-9400 or visit Contact Progent.