Enlarging your telecommuter workforce can have a major impact on network infrastructure, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Perth company to pick the right tools and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Perth, Western Australia companies to succeed with any facet of building a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide switchover to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote technical support experts along with world-class trouble ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their current trouble tickets, add details, and append screenshots and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows your business to augment your current Help Desk team by sharing delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver world-class technical support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Perth, Western Australia organization, phone 1-800-993-9400 or refer to Contact Progent.