Enlarging your telecommuter workforce may have a significant effect on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Perth organization to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Perth, Western Australia businesses to succeed with any aspect of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, enterprise-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of remote technical support experts along with enterprise-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or revise their active trouble tickets, add information, and append screen captures or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables you to expand your current Help Desk Call Center staff by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support solution based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver world-class technical support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Perth, Western Australia company, call 1-800-993-9400 or go to Contact Progent.