Enlarging your at-home workforce may have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Perth company to pick the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services ranging from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Perth, Western Australia organizations to succeed with any aspect of building a high-functioning remote work environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A rapid, organization-wide switchover to a from-home workforce, which might be activated by a pandemic or as part of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support experts combined with world-class ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or revise their active trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables your business to supplement your current Help Desk organization by sharing responsibilities for Help Desk support services seamlessly between your in-house IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution utilizing the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to deliver world-class IT support to your from-home workers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Perth, Western Australia company, call 1-800-993-9400 or go to Contact Progent.