Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Perth organization to select the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Perth, Western Australia companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts combined with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Support Desk organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Perth, Western Australia business, phone 1-800-993-9400 or visit Contact Progent.