Enlarging your telecommuter workforce may have a significant impact on network architecture, security, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Perth company to select the right technologies and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Perth, Western Australia businesses to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A rapid, organization-wide changeover to a telecommuter business model, which might be the result of a pandemic or as a component of a disaster recovery plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support specialists along with world-class ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit their active tickets, enter details, and upload screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your company to supplement your current Call Center staff by splitting responsibilities for Call Center services transparently between your in-house support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the leading PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class technical support to your telecommuters, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Perth, Western Australia business, phone 1-800-993-9400 or go to Contact Progent.