Perth Remote Workers Integration Support Services
Call Desk Augmentation and Outsourcing Consulting
Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Perth company to pick the right technologies and follow leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Perth, Western Australia organizations to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update their current tickets, add information, and append screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows you to expand your current Call Desk team by sharing delivery of Help Desk Call Center support transparently between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class technical support to your from-home workers, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Perth, Western Australia company, phone
An index of content::
24x7x365 High-Availability Data Centers Consultants
Fault Tolerant Data Centers Technical Consultant
Progent's Data Center professionals can help you find high availability data centers that meet the specific needs of your company. Fault tolerant co-location sites are especially attractive to small organizations due to of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Trying to design an in-house data center with even a basic level of fault tolerance is too costly for typical small companies. Progent can help you get all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete array of consulting and maintenance services.
ISA Server 2006 Help and Support
ISA Server 2006 Remote Support
Application Publishing with ISA Server 2006 allows greater protection of intranet applications while supporting increased efficiency by making these applications accessible to authorized remote or mobile users. ISA Server 2006 can protect corporate applications, services, and data across all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server experts can help you design, install, configure, and support ISA Server on your network so your company benefits from a smart and economical combination of protection, productivity, and performance.
Windows Server 2012R2 Security Online Technical Support
Network Consultants Windows Server 2012 R2 Security
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support, team, create an enterprise-wide security plan, automate IT administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Help and Support Nagios
Biggest MRTG for Linux Consulting
Nagios and MRTG are powerful, license-free monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX/Linux environments, Windows systems, or mixed-platform networks where the Linux OS and MS Windows coexist. Nagios lets system support engineers to monitor network services such as SMTP, HTTP, FTP, and PING. MRTG allows you to track the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring consultants can help you use both these programs to tune and troubleshoot your network.
Microsoft Office System Configuration Services
Microsoft Office Integration Companies
Progent's IT outsourcing support offerings for small businesses feature designing Windows XP, Microsoft .NET Server, and BackOffice environments, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises repair, resolving stubborn integration problems, and creating a comprehensive security plan. Progent can show you how to maximize system reliability and performance with fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides project management assistance for large-scale migrations and can help with needs definition, product identification, BOM production, sourcing selection, procurement coordination, and complete documentation. Progent's IT outsourcing service also includes education for office productivity programs such as Microsoft Office XP.
Microsoft Dynamics SL Integration
Microsoft Dynamics NAV Consulting Services
In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training tailored to meet your particular requirements. Progent's consultants also can help you build and maintain a protected, robust server and communications infrastructure to support your ERP, MRP and accounting applications.
Largest 64-bit Upgrade Configuration
64-bit Computing Consultancy
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the important 32-bit programs which you want to keep as well as the new 64-bit editions of applications you wish to install.
Nortel Networks Certified Support Expert (NNCSE) Small Office Network Consultant
Juniper Networks Certified Internet Associate (JNCIA) Computer Consultancy Companies
Progent provides clients access to engineers who have earned some of the computer industry's most prized credentials. Progent believes that clients have the right to know that their IT service consultants have accredited training plus extensive practical experience so that Progent's customers can use Progent's support with trust. In many cases, vendor certifications such as the CCIE brings priority for significantly superior vendor help than is available to uncertified consultants, allowing Progent to offer customers a higher level of IT service. In addition, major credentials such as CISA or ISSAP for IT security can help corporate clients to demonstrate compliance with regulatory requirements by engaging the services of accredited industry experts.
Microsoft .Net Network Design and Configuration
Project Server Small Business Network Consulting Firms
Progent's Microsoft-certified consultants offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you design, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Outsourcing Non-stop Internet Access
Cisco Certified Experts High-Availability Internet Network Remote Troubleshooting
Progent's Cisco-certified network engineers can help you create an economical, high availability Internet connection architecture that can achieve non-stop Internet connectivity through a broad array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to help you apply the latest techniques for 24x7 Internet access to implement an economical, completely redundant Internet interface with automatic failover and other features to deliver non-stop Internet connections.
Ekahau Wi-Fi Site Debugging Information Technology Consulting
Emergency Ekahau Wi-Fi 6 Wireless Site Survey Support and Setup
Progent's Ekahau-certified Wi-Fi experts can assist you to design, implement, enhance, manage and debug a Wi-Fi solution customized for your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF analysis.
Windows Server 2016 Storage Spaces Direct Remote Support Services
Integration Windows Server 2016 High Availability
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point.
PIX Firewall Support
Help and Support PIX 500 Firewall
Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these devices. Progent still provides consulting assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you assess whether to migrate to more current firewall products from Cisco. Progent's Cisco-certified specialists can help your company plan and implement a cost-effective migration to Cisco ASA 5500-X firewalls based on leading practices.
SCCM Policy Settings Technology Consulting Services
Computer Consulting SCCM Boundary Groups
System Center Configuration Manager automates software provisioning across multiple sites, simplifies security and compliance settings control, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows secure end-user self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can help you with any aspect of planning, installing, using and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.
Exchange Migration Consultant Services
Consultant Exchange Migration
Progent's Microsoft-certified engineers can provide affordable online and onsite help to implement your upgrade to Microsoft Exchange 2010, produce comprehensive documentation of your upgraded email environment, educate your IT team and end users to get them ramped up quickly on Microsoft Exchange Server 2010, and offer continuing administrative services and technical support. Progent's consultants can also help you upgrade from Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Specialists Project Management
Largest Project Design Tuning Engineers
For advanced project management support, Progent offers the services of senior information technology professionals with years of background in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management skills to assist enterprise customers adhere to best practices to make sure strategic projects are successfully completed on time and on budget.
Services CISA Certified Cybersecurity Audit
24-Hour CISA Certified Cybersecurity Audit Professionals
The Certified Information Systems Auditor (CISA) credential is a prestigious qualification that represents expertise in network security audit and control. Certified by ANSI, the CISA accreditation requires that candidates undergo a comprehensive test administered by the ISACA international professional association. Progent offers the expertise of a CISA-Premier Cybersecurity audit professional trained to help companies in the areas of information systems audit services, information technology governance, network assets and architecture lifecycle, IT support, protection of information resources, and business continuity preparedness.
VPN On-site Support
VPN Help and Support
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size business deploy and maintain Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and provide the flexibility to evolve with your growing business requirements. Progent's Cisco-Premier network consultants support Cisco's complete line of hardware and software aimed at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central user access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.
Cisco Engineers Contract Job Opportunities
Telecommuting Network Consultants Career Opportunities
Progent is looking for a range of full-time workers such as motivated MCSEs; system experts who have Cisco CCDP or CCIE credentials; and consultants for fault-tolerant network architecture with backgrounds in mobile access, wireless integration, non-stop systems, business continuity solutions, data preservation, and virtual servers. We are also seeking workstation support technicians, remote service professionals, and CISSP or CISA certified security professionals. We are also hiring experienced managers able to operate efficiently in our dynamic, virtual office model. Progent contracts freelance professionals who have proven expertise and hands-on experience in important information technology areas beyond Progent's primary technical focus. Our Experts Team employs contractors who offer advice and development services for line-of-business solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess specialized knowledge of non-Microsoft operating systems such as Linux derivatives, Macintosh, or Sun, or offer expert skills in areas such as telecommunications, web development, Electronic Data Interchange, web commerce, or dbm programming. Freelance consultants certified by us cooperate with our full-time engineers to deliver comprehensive IT services for small company networks.
24x7 Network Support
Comprehensive Event Management Outsourcing
Remote 24x7 monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of all sizes can get a degree of network stability that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as low-cost services created to help you to identify and resolve a an array of network issues before they get big enough to impact productivity.
Linux Online Consulting Services
Sun Solaris Remote Engineer
Progent offers national remote phone support and troubleshooting services for businesses who operate UNIX or Linux networks or whose IT systems feature a mix of UNIX and Microsoft Windows technology. Online technical support provides maximum leverage for your IT budget by protecting client efficiency and limiting the time charged for network analysis and repair. Advanced remote support technology and experienced technicians and consultants allow Progent to solve the majority of IT problems without wasting time and expense by going to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security professionals to assist with the most difficult network problems.
Windows Server 2012R2 Cloud Services
Windows Server 2012 R2 Multitenancy Consultants
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management staff, create a corporate-wide security strategy, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Microsoft Windows 2000 Consultants
Windows 2000 Computer Engineer
Progent's certified Windows 2000 Server consultants offer network support and IT consulting services for the complete line of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include network design, deployment, documentation, local and remote support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.
network asset documentation management Consult
ProSight IP address management Consult
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it.
Specialists MySQL DBA
24 Hour MySQL migration Consultancy
Progent offers cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or software developer and can help organizations of any size to integrate and manage MySQL within a reliable network environment that offers advanced speed, expandability, and protection. Progent also has experience assisting businesses migrate applications from Oracle to MySQL.
scom 2016 Amazon AWS integration Support and Setup
scom 2016 migration Remote Troubleshooting
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable availability for critical applications by providing unified, cross-platform tracking of IT infrastructure installed throughout on-premises datacenters and cloud environments. Progent's SCOM consulting team can provide advanced remote and onsite expertise to help businesses of any size to design, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can help you to move to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring products, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also help you extend your SCOM 2016 environment to include resources based in public clouds including Microsoft Azure and Amazon AWS.
Top Google GCP Cloud solutions Consultancy
24-Hour Google GCP hybrid cloud integration Specialist
Progent offers affordable remote and on-premises consulting to assist organizations to move any part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment costs and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security.
Microsoft Exchange Migration Administration
Microsoft Exchange 2016 Information Technology Outsourcing Firms
Progent's Microsoft-certified consultants have two decades of experience providing e-mail and unified telecommunications/email solutions for companies. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus protection, provide fault tolerant email, and implement remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support offerings can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Endpoint patch management Consultant Services
Consulting Services iPad patch management
Progent's support services for software/firmware update management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as printers and scanners, network appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
Juniper NetScreen VPN Firewall Audit
After Hours Juniper Firewall/VPN Security Services
Progent's Juniper-certified NetScreen engineer can help you to configure and integrate NetScreen 5000 series routers, upgrade from previous NetScreen products to the latest Juniper products, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor environments.
After Hours High-Availability Data Center Professionals
Data Center Consulting Services
Progent's Data Center consultants can show you how to find high availability data centers that meet the specific requirements of your business. Fault tolerant co-location sites are especially appealing to small companies because of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Trying to build an on-site data center with even a basic level of fault tolerance is financially prohibitive for most small organizations. Progent is ready to show you how to reap all the advantages of non-stop data centers and 24x7 colo sites by offering a full range of engineering and support services.
800 Series ISR Router Engineer
24-7 CCIE Certified IOS XR Software Computer Consultant
Cisco offers a full array of routers that includes routers built to deliver the security, performance, and availability required by customers from small offices to global enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and system availability. Progent can help you choose and integrate Cisco routers to build a solid foundation for your IT system and to make it easy to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Routers.
Consultants SQL Server 2019 Big Data Cluster
SQL Server 2019 High Availability Consulting
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and onsite expertise, application development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help you plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a cohesive information management solution.
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