Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Perth company to pick the right technologies and follow leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Perth, Western Australia organizations to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update their current tickets, add information, and append screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to expand your current Call Desk team by sharing delivery of Help Desk Call Center support transparently between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class technical support to your from-home workers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Perth, Western Australia company, phone 1-800-993-9400 or go to Contact Progent.