Perth Remote Workers Connectivity Consulting Partner
Help Desk Solutions Consulting
Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Perth organization to select the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Perth, Western Australia companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A fast, organization-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online technical support experts combined with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Support Desk organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Perth, Western Australia business, phone
An index of content::
Careers Compensation for Telecommuting Cisco Consulting
Top Ranked Benefits for Home Based Network Professional Position
Our compensation structure is based on revenue sharing, so just like working as an independent consultant, your earnings are entirely driven by your generated revenue. Some Progent consultants stress quality of life and choose to work at a more relaxed pace, using our self-determined calendar to follow individual pursuits such as mountain biking, motorcycle racing, skiing, surfing, vacations, or sharing private time with family and friends. Others take advantage of the opportunity to make big dollars via hard work and extended hours. Progent fully supports both ends of the spectrum plus any point in between.
MOM Case Studies
MOM 2005 Example Application
Before Progent’s MOM-based solution, system issues were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated alerts and trend analyses created by MOM, Progent can now fix server problems before they becomes serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can deal with incipient problems before customers are aware that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class reliability, security and performance.
Technology Consulting Part-Time CIO
CIO On-site Support
Progent can provide the part-time services of a seasoned Chief Information Officer to offer strategic direction to help you pick and maintain network solutions to meet your current situation and that can be a solid foundation for your future growth. Progent's temporary Chief Information Officer services provide financial advantages to companies who want to optimize the impact of their network investment but who are unable or unwilling to add another high-level manager to their head count. Because Progent is vendor-agnostic, with a large team of consultants certified to maintain all leading OS platforms and networking technologies plus a wide range and business applications, Progent is in a unique position to offer unbiased advice along with advanced technical help for creating IT systems that fit the particular requirements of your business.
Cisco Experts Catalyst Switch EVN Consultants
Catalyst 9000 Switch Consulting Services
With the Catalyst line of switches for small and mid-size businesses, Cisco enables organizations to realize the full benefits of bringing smart traffic control to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features to make your network infrastructure sufficiently robust to accommodate real-time needs, expandable to facilitate growth, safe enough to protect restricted information, and designed for prioritizing and controlling all traffic to optimize system performance. Progent's CCIE certified engineers can help you pick out and integrate Catalyst switches appropriate for your company. In addition, Progent's CISA certified security specialists can show you how to create a comprehensive protection plan and set up Cisco Catalyst switches so they help support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Intune Mobile Device Management Engineer
Immediate Expert Microsoft Certified VMware Workspace ONE Outsourcing IT
Progent's Microsoft-certified consultants can assist you to automate desktop software update management by providing expertise with management solutions such as Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Small Business Outsourcing Company-wide Standards for Best Practices
24 Hour Company-wide Standards for Best Practices Small Business Computer Consultant
Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices that are incorporated into shared best practices training that Progent teaches its support team. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems quickly.
Microsoft Dynamics GP ERP Technology Consulting
Dynamics GP/Great Plains Features Consultant Services
Dynamics GP/Great Plains 2010 accounting software is a full-featured business management solution that integrates data and processes throughout your business, communicates seamlessly with other solutions, and brings together workers, clients and vendors unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for financials, analytics and reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can help you set up and maintain a robust, protected computer and network environment to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.
Catalyst AP Management Support
CCIE Expert Certified Computer Consulting Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
ProSight network infrastructure documentation management Specialists
Consultancy ProSight infrastructure documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.
Hybrid Microsoft 365 solutions Support and Help
Hybrid Microsoft 365 integration Technical Support
Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other Exchange components to lower capital expense and management hassle. You can configure Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your small businesses to evaluate the potential advantages of Exchange Online, plan a network topology that makes sense for your functional requirements and IT budget, implement an efficient migration from your current Exchange organization to one that includes Exchange Online, train your management team and end users, and deliver ongoing consulting and troubleshooting.
Cisco switch patch management Services
24 Hour Specialist Printer firmware patch management
File summary_Prosight-Patch-Management-Consultants.asp does not exist
Setup and Support Cisco SIP and CUBE
SIP Trunk Migration On-site Technical Support
Progent's Cisco-certified SIP infrastructure consultants can assist you to design, integrate, maintain, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-connected SIP trunks and offer cost-effective remote or onsite support to assist companies to move smoothly to a productive communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.
Lync Server 2013 video conferencing Consultants
Lync Server 2013 Mirrored Back End Servers Consulting Services
Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network voice communication. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence experts can provide online and on-premises support to help your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to design and execute an efficient Skype for Business migration.
Online Support Cisco Mobility Express
Aironet Wireless AP Online Troubleshooting
Progent's Cisco certified wireless networking experts can provide economical remote and onsite support for end-of-life and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist you to plan and maintain wireless solutions that incorporate indoor and outside/ruggedized Aironet access points.
Consulting Services Microsoft 365 Deployment Readiness
Professional Microsoft 365 Deployment Readiness
Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have certain mailboxes located at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Exchange initiative is carried out on time and within budget.
Microsoft Dynamics GP Online Consulting
Immediate Great Plains Professionals
Dynamics GP/Great Plains allows you to expand and manage your business more efficiently by delivering deep availability of strategic data and a rapid return on investment. Dynamics GP/Great Plains offers important business benefits including its ability to extend the presence of your company, handle your accounting, automate financial processes, unify processes throughout your business, refine inventory control, increase order accuracy, grow revenue and shorten turnaround time, and maximize free cash flow. Progent can help you set up and maintain a robust, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to help you derive all the benefits of your Microsoft Dynamics GP business management system.
iPhone and Windows 10 integration Computer Engineer
IT Consulting iPhone and Power BI integration
Progent can provide affordable online assistance to help you to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or support a highly available, secure and scalable infrastructure that aligns with your mode of computing. Progent also offers remote and on-premises training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented environment that optimizes the business value of your IT system.
Development Delphi
FRx Report Contract Programmer
For custom program development, Progent can supply software design experts to produce business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers expertise in a wide array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
After Hours Skype for Business high availability Consulting Services
Microsoft Skype for Business and Exchange UM Server Consulting
Progent's Microsoft-certified consultants offer online and onsite consulting services for organizations of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to plan a local, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you design and validate a security environment for your Skype for Business deployment that is compliant with regulatory requirements.
Security Audit Services WatchGuard Firebox M5600 Firewall
WatchGuard VPN Cybersecurity Firms
Progent provides support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.
Top Rated Consulting Enterprise Project Management
Professionals Enterprise Project Management
For advanced project management support, Progent can provide access to veteran information technology professionals with years of background in IT management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise customers follow leading practices to make sure major projects are completed on schedule and on budget.
Virtual Applications Hub Consulting
Consultant XenApp Virtual Application Delivery
Progent's Citrix consultants can assist your business to design, install, manage, and support a virtualized Windows application delivery and management solution based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support consultants can help your organization to administer and support an off-site datacenter that features high availability, enhanced security, and rapid recovery.
Juniper SA700 SSL VPN Network Consultants
Juniper SSL VPN Testing
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Online Help wireless VoIP phones and Meraki APs
Wi-Fi IP phone integration Configuration
Progent's wireless IP phone configuration experts offer remote and onsite assistance to help your organization create and administer a Cisco wireless IP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless architecture of a campus.
Engineers macOS Troubleshooting
macOS Troubleshooting Consult
Progent offers national online help and troubleshooting services for companies that run Apple Mac OS X environments or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Apple macOS and Mac OS X clients a range of services including desktop assistance, migration to the current edition of OS X from earlier versions of Apple macOS and Mac OS X, plus expertise with Mac applications. Progent can also help your business with iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote technical support offers maximum return for your information technology budget by preserving client efficiency and limiting the hours billed for network repair services. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a combination of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA premier security specialists to help with the most challenging system problems.
Fault Tolerant EIGRP Network Remote Troubleshooting
Open Now Fault Tolerant Interoffice Connectivity Consultant Services
Progent’s high availability inter-site connectivity and 24x7 system connection professionals can help small companies create non-stop Interoffice connectivity by means of fully redundant system architectures featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can design and implement high-availability Inter-office networks supported by zero-downtime EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice networking.
Microsoft Exchange Upgrade Migration Help
Network Manager Microsoft Exchange 2016
Progent's Microsoft-certified consultants have more than a decade of experience providing unified communications support for customers that range from small offices to global corporations. Progent provides affordable support for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange support services can assist you in planning and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2016. Progent also provides support for Windows 8, Windows 7, and Windows XP clients using Outlook and can help you configure Outlook Web App for popular web browsers. For e-mail virus defense, spam filtering and data data leak protection, Progent offers Email Guard security services.
Select Topic: