Expanding your telecommuter workforce can have a major impact on network architecture, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Perth company to pick the right tools and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services that go from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Perth, Western Australia companies to with any aspect of creating a high-performing remote work environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
An emergency, enterprise-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online IT support experts combined with world-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their current tickets, add information, and append screenshots and attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Help Desk team by splitting responsibilities for Help Desk Call Center support transparently between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution based on the number one PSA tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class technical support to your from-home workers, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Perth, Western Australia business, phone 1-800-993-9400 or refer to Contact Progent.