Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Providence organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services that go from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Providence, Rhode Island businesses to with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Support for Teleworkers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be the result of an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or edit the status of their active tickets, add details, and append screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to augment your existing Call Desk team by sharing responsibilities for Help Desk Call Center services transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Providence, Rhode Island company, phone 1-800-993-9400 or go to Contact Progent.