Enlarging your remote workforce may have a significant effect on IT infrastructure, security, and company workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Providence organization to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Providence, Rhode Island companies to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A rapid, company-wide transition to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or edit their active trouble tickets, enter details, and append screenshots and relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows you to augment your current Help Desk team by splitting delivery of Help Desk Call Center support seamlessly between your regular IT support organization and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Providence, Rhode Island company, phone 1-800-993-9400 or refer to Contact Progent.

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