Providence Offsite Workforce Integration Support Services
Call Desk Augmentation and Outsourcing Consulting
Enlarging your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Providence company to pick the right technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent offers support services that go from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Providence, Rhode Island businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Help Desk Services for Telecommuters
A sudden, organization-wide changeover to a from-home business model, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their active tickets, enter information, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your business to augment your current Help Desk staff by splitting responsibilities for Help Desk services seamlessly between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Providence, Rhode Island business, phone
An index of content::
NetApp MetroCluster and FlexPod Consulting Services
Top Quality NetApp Disaster Recovery Engineers
Progent offers enterprise customers the help of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN deployments efficiently following leading practices.
Exchange Migration Consultant
Microsoft Expert Exchange 2003 to Exchange 2010 Upgrade Consultancy
Progent offers expert help for each step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management, site prep, project design and documentation, cost estimates of new software licenses and equipment required, suggested vendor sourcing, pilot testing at client site or at Progent's testing facility, setting up transitional coexistence between Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old system, and webinar training for customer's IT group and users.
Specialists CISA Certified Security Audit
CISA Certified Cybersecurity Audit Consulting
The Certified Information Systems Auditor credential is a recognized qualification that signifies mastery in information system security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has consultants pass a comprehensive test given by the ISACA international professional association. Progent offers the services of a CISA-Certified network security audit consultant able to assist companies in the fields of information systems audit services, information technology enforcement, network assets and infrastructure ROI, information technology service delivery, protection of data assets, and disaster recovery planning.
Microsoft Certified SQL Server 2019 Analysis Services Integration Services
SQL Server 2019 Analysis Services Support Services
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises consulting, application development, and technical support services for businesses of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless information management system.
Professional Linux Network Monitoring
Linux Network Monitoring Support
Nagios and MRTG are useful, free monitoring tools that run with Linux and can be used to analyze UNIX/Linux environments, Microsoft Windows systems, or multi-OS systems where Linux and Windows run side by side. Nagios lets network managers to track network services such as POP3, HTTP, FTP, and PING. MRTG allows you to graph the traffic through SNMP network appliances including processors, routers, and switches. Progent's network monitoring consultants can show you how to use both these utilities to streamline and troubleshoot your computer network.
Cisco Engineering Freelancing Job
Computer Consulting Job
Progent wants to find staff-level, solutions-driven Microsoft accredited engineers with MCSE certification; Cisco certified network consultants who have Cisco CCDP or CCIE certification; security consultants with CISSP or CISA or equivalent security certification; and advanced network architecture experts with a background in mobile access, wireless connectivity, high availability, disaster recovery, information preservation, and virtual servers. Progent also seeks professionals who can work on Progent's team of help desk support specialists and off-site troubleshooting professionals. Also, We are looking for experienced administrators who can perform effectively in Progent's fast-paced, virtual office environment.
CRISC Certified Risk and Information Systems Control Manager Specialists
Top Quality Consulting CRISC Certified Risk and Information Systems Control
Progent offers the services of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management solution based on best practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget.
Development Firm .NET Software
.NET Software Expert Development
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development environment and are able to create or update .NET applications quickly and at low cost.
Remote Desktop Connection for Apple Mac Consultant
Windows Emulation for macOS Integration Services
For companies with a mix of Mac and Microsoft Windows computers, there exist two basic solutions for using Microsoft Windows-dependent software on macOS or OS X: an external connection to an actual Windows computer or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a remote Microsoft Windows-powered PC to run Microsoft Windows software and share network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on an Apple Mac system so you can use Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these solutions for running Microsoft Windows programs on your Macs and can also assist your company to evaluate and configure other solutions for Windows PC simulation.
Data Center Colo Specialists
Data Center Colo Technical Support Services
Progent's data center support services are designed for businesses with equipment located at IDCs or data center co-location hosting facilities and requiring on-demand on-premises service at the co-location site plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of data center and IDC and colo consulting services such as system architecture evaluation, Windows and Linux server integration and support, troubleshooting for server and telecommunications infrastructure, development and deployment of fault tolerant systems, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage clustering systems.
Microsoft Proxy Server Computer Consultant
Microsoft Proxy Server Online Technical Support
Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with many sites, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your network protection needs without adversely restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
Microsoft Expert Dynamics GP Customization Consultancy
Dynamics GP Modifier with VBA Technical Support
Microsoft Dynamics GP accounting offers analysis and reporting capabilities that let you monitor all business processes, sales and expenses, and market patterns with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting consulting services can enable you to create reports that let you analyze your business more thoroughly, converting raw data into useful management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer specialized line-of-business application development and web commerce applications that work transparently with Dynamics GP.
Microsoft Exchange Server 2000 Management
Microsoft Exchange Server 2003 Outsourcing Technical Support
Progent's Microsoft-certified consultants average more than 10 years of background providing messaging support for customers ranging from small offices to global corporations. Progent provides economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and facilitate remote and wireless email access. Progent's Microsoft Exchange support services can assist you in planning and implementing a move from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2019 Server. In addition provides support for Windows 10 and Windows 11 desktops using Outlook and can help you integrate Outlook Web App for popular web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
System Center 2016 Business Continuity Support and Setup
24-Hour System Center 2016 Business Continuity Computer Consultant
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide companies of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to help you to fix critical problems uncovered by SCOM 2012.
Microsoft Exchange 2019 Computer Consultants
Remote Exchange 2019 Server Online Technical Support
Progent can help your organization in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Cisco PIX to ASA upgrade Specialists
Cisco ASA and VMware Remote Support Services
Progent's Cisco-premier CCIE network engineers can assist your company to maintain your legacy PIX 500 or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, tune, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services
NetDocuments Planning Consultants
Top NetDocs Troubleshooting Professionals
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for the legal profession. Progent can provide remote guidance from NetDocuments consultants to assist legal departments and law firms to plan, configure, manage, optimize, or troubleshoot a document management system solution based on NetDocuments.
.NET MAUI Reporting
.NET MAUI Design
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET applications quickly and affordably.
LockBit ransomware hot line Consultant Services
Egregor ransomware hot line Consult
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the spread of an active ransomware attack. Call 800-462-8800
Stabilizing Phase: Design Tuning Integration Services
Urgent Project Methodology Information Technology Manager
When conducting IT projects for corporate customers, Progent follows a phased approach driven by specified milestones so as to achieve budgetary, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the best practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design adjustments, and expert deployment. All phases are recorded to provide a comprehensive summary of technical services delivered and to assist in ongoing system maintenance.
Microsoft Certified Windows Server 2012 Failover Cluster Troubleshooting
Top Quality Cluster Server Windows 2012 R2 Consulting
Progent's Microsoft-certified failover clustering consultants can assist businesses to assess the benefits of deploying Microsoft Windows Server 2012 clustering to create a powerful high-availability/disaster recovery solution, assist your organization to design and install a Windows Server 2012 system, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual ones, and show you how to automate the administration of clustered servers.
Exchange 2003 Server Upgrade Computer Consulting
Exchange Server 2003 Upgrade Professionals
Progent's Microsoft-certified consultants provide computer help and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting services for Microsoft Exchange 2003 Server include planning, installation, project management, local and off-site troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service network management outsourcing.
Windows Server 2012R2 Storage Spaces On-site Technical Support
Windows Server 2012 R2 Multitenancy Support Services
Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, tune your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management staff, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and test a disaster recovery/business continuity plan.
Cisco Certified Internetwork Expert (CCIE Routing & Switching) Computer Consultancy Companies
CompTIA Server+ Computer Network Support
Progent offers clients access to engineers who have earned some of the computer industry's most prized credentials. Progent believes that customers have the right to know that their computer support consultants have formal training plus broad real-world experience so that Progent's customers can engage Progent's support with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts confers privileges for substantially superior vendor help than is offered to non-certified consultants, allowing Progent to offer customers a better level of computer support. In addition, major certifications such as CISA or ISSAP for network security can help corporate customers to show compliance with regulatory requirements by using the assistance of recognized IT experts.
Specialist Multiple cloud management
Hybrid cloud solutions Consulting Services
Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as one or more public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
MS Hyper-V Virtual Server Computer Engineer
Urgent Microsoft Certified Partner Virtual Server Hyper-V IT Consulting
Progent's certified consultants can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your line-of-business applications, assess your network and server architecture for optimal performance with virtualization technology, help you in moving to Windows Server 2008 and configuring Windows Hyper-V, train your network management personnel to monitor and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, establish and validate disaster recovery procedures that maximize system availability, and provide ongoing consulting and technical support including low-cost remote repair and comprehensive Help Desk services.
Signature-based Virus Protection Consultant
Consulting ProSight VM Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware.
Professionals Dynamics GP Continuum
Engineers Business Portal for Dynamics GP
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms enable Progent to design custom line-of-business programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you create reports that allow you to analyze your business more thoroughly, turning uncooked data into valuable insights into your company and customers.
Telecommuting Technology Consultants
Telecommuting IT Consultant
Progent's remote access and smartphone synchronization experts can help you to design and configure secure access solutions for off-site desktop PCs, laptops, and smartphones so they work tightly with your information network, allowing you to optimize the productivity of your remote workforce.
Private Clouds for Small Businesses Professionals
ProSight Virtual Machine Hosting Professional
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's servers in a solution that gives the highest level of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are built on proven virtualization techniques that allow small businesses with mixed- platform environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.
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