Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Providence organization to pick the appropriate technologies and follow best practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Providence, Rhode Island companies to succeed with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide changeover to a teleworker workforce, which might be activated by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online technical support specialists along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their active trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk Call Center team by sharing delivery of Help Desk Call Center support transparently between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support model based on the leading professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide world-class technical support to your from-home workers, go to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Providence, Rhode Island business, phone 1-800-993-9400 or visit Contact Progent.