Providence Teleworkers Configuration Support Services
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Providence company to select the right tools and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Providence, Rhode Island businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A fast, organization-wide transition to a teleworker business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists along with world-class ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, add details, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows your business to supplement your existing Support Desk staff by sharing delivery of Help Desk Call Center services transparently between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class desktop support to your from-home workers, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Providence, Rhode Island business, phone
An index of content::
SCDPM 2012 Security and Compliance Computer Engineer
Onsite Technical Support SCDPM 2012 Security
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist companies of any size to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older versions of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent can provide occasional support for resolving especially challenging problems, or comprehensive project management support. Progent's consultants can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Security Group CISM Certified Cybersecurity
Biggest CISM Certified Cybersecurity Management Consultant
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of skill that information security professionals are expected to master. It provides executive management the confidence that those who have earned their CISM certification have the background and knowledge to provide efficient security administration and support consulting.
Onsite Technical Support Hyper-V 3.0 Virtual
Microsoft Hyper-V 3.0 Server Virtualization Consultant
Widows Server 2012 R2 Hyper-V improves virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud support, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT costs and enhance productivity.
Server Management Online Troubleshooting
Server Virtualization Technical Consultant
With virtual servers, businesses can run multiple virtual machines on a single physical server. Virtualization technology enables IT organizations to gain all the benefits of server segmentation, while avoiding the costs that goes with buying additional server hardware. Virtualization is also the enabling technology for private clouds, which provide important benefits including reducing the costs of capital equipment, datacenter facilities, and management while improving data security, system availability, and recoverability. Other useful server management options include server monitoring software, Microsoft WSUS, and remote server management hardware. Progent's professional server management specialists can help you in all areas of server consolidation and administration to enable your company to cut expenses and conserve time.
Microsoft Exchange Upgrade Troubleshooting
Exchange 2003 Server Upgrade
Progent's Microsoft Premier engineers offer expert support for major implementations of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-location Exchange Server installations or updates and can supply local technicians to help enterprises with installations of Exchange Server in the or any area served by Progent's engineers.
Altaro VM Backup Planning Online Support
Altaro VM Backup Live Backup Remote Support
Altaro VM Backup provides small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure storage. Top features include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to assist you to design, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.
Amazon EC2 AMI Design
Amazon EC2 AMI Development Companies
Progent can provide cost-effective online consulting to help companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design, testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.
24x7 Intune and Android Computer Consultants
Intune and Android Consultant Services
Progent's Microsoft-certified Intune consultants can assist your company to assess the strategic case for adopting Microsoft Intune for configuring and managing your mobile computers including notebooks, phones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to define security and compliance policies, plan and deploy test environments to evaluate the appropriateness of Microsoft Intune for your environment, install Intune across your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and troubleshoot your Microsoft Intune deployment.
Microsoft Software Update Services Support and Setup
24/7 Professionals Microsoft SUS
Microsoft Windows SUS enables information technology administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, network support personnel can completely and easily manage the installation of patches that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up client's workstations, establishing the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
iPhone Integration Technical Consultant
Cisco wireless controller IT Consulting
Progent's Wireless Consulting Services offer a convenient, economical option for businesses of any size to deploy, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Juniper Firewall/VPN Network Consultant
Juniper NetScreen VPN Cybersecurity Organizations
Progent's Juniper Networks-authorized NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper technologies, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor environments.
Services Windows desktop virtualization
desktop and application virtualization Specialist
For desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can help you to plan a XenDesktop solution that improves the strategic impact of your IT network; integrate XenDesktop software with your physical and virtual servers, user devices, and printers; upgrade your existing virtual desktop software to the latest versions of XenDesktop; and provide advanced remote technical support. Progent can also train your network managers to adhere to industry leading practices to manage XenDesktop efficiently.
Microsoft Dynamics Power BI Developer Firms
24x7 Dynamics GP Crystal Reports Computer Consultants
Dynamics GP/Great Plains accounting offers analysis and reporting features that allow you to track all operations, revenues and spending, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting services can enable you to design reports that allow you to understand your business more thoroughly, converting uncooked data into valuable management information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer specialized business software development and web commerce applications that integrate seamlessly with Dynamics GP.
Fortinet Firewall Web Filtering Technical Support
24-7 Consultant Fortinet 30 Series Firewalls
Fortinet FortiGate next-generation firewalls are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall consultants can help you to configure your Fortinet FortiGate firewalls to safeguard all your digital resources at the network perimeter, within the data center core, at branch locations, and in the cloud.
Meraki MR72 Access Point Remote Consulting
CCIE Certified Meraki Wi-Fi AP Professional
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for streamlined management.
Citrix NetScaler IT Consultant
Citrix NetScaler Remote Consulting
Citrix has developed a powerful line of products that provide enterprise-grade manageability, expandability, and performance for server virtualization and for centralized distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to assess the strategic benefits of Citrix virtualization products and can help you plan, validate, implement, troubleshoot, and support Citrix solutions.
Windows 10 MDT Professional
Windows 10 Security Network Consultant
Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and on-premises assessment and upgrade support for Windows 10 available from Progent's experts include Return on Investment analysis, project coordination, application compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter access, data and identity security, automated deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and post-migration consulting support.
24x7 Microsoft Exchange 2003 Upgrade Integration Support
Microsoft Exchange 2003 Integration
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2003 support, repair, and consulting services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.
SQL Server 2019 on Linux Computer Consulting
SQL Server 2019 SSRS Computer Engineer
Progent's certified SQL Server 2019 consultants can help you to assess the business case for migrating to SQL Server 2019 and can deliver rapid online or on-premises access to consulting experts in solution planning and integration, application development, database administration, and cybersecurity.
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