Providence At Home Workforce Configuration Support
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Providence organization to pick the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Providence, Rhode Island organizations to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support specialists along with world-class ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their active tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service allows you to augment your current Help Desk staff by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Providence, Rhode Island business, phone
An index of content::
MOM 2000 Case Studies
Operations Manager Example Application
Before Progent’s MOM-based solution, network problems were approached reactively, once users complained about them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to fix server problems before they becomes critical enough to impact network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class service continuity, security and productivity.
Great Plains Migration Technical Support
Open Now Dynamics GP/Great Plains Online Consulting
important characteristics of Dynamics GP/Great Plains accounting include a modular structure that lets you license just the components you require, a standards-based foundation based on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting capabilities that allow you to track all activities, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the ability to process information from almost any db software or workstation software into Microsoft GP, plus an open architecture that makes it easy to develop specialized applications. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer experienced GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP business accounting software into a high-value business solution.
Computer Consultant Remote Support Jobs
Microsoft MCP Career Opportunities
Progent wants to hire staff-level, solutions-oriented Microsoft certified engineers with Microsoft Certified Systems Engineer credentials; Cisco accredited system engineers who have Cisco CCNP or CCIE credentials; security consultants with CISSP or CISA or equivalent security credentials; and advanced network design consultants with experience in mobile solutions, wireless connectivity, high uptime, disaster recovery, data protection, and server virtualization. Progent also is hiring professionals who can work on Progent's team of desktop service specialists and off-site troubleshooting professionals. Also, Progent is looking for experienced administrators able to operate effectively in our fast-paced, virtual office environment.
24-7 Cybersecurity Group Firewall Security
Award Winning Cisco Certified Expert Firewall Security Security Auditing
Progent provides small and medium size organizations professional support for Intrusion Protection Systems and IPsec VPN solutions from major firewall and VPN security vendors including WatchGuard, Juniper, and Symantec. Progent can help you design a comprehensive security strategy and choose the right products from a variety of vendors to support your security goals while sticking within your spending restraints.
Unified CM and Microsoft Office IT Consulting
Integrated Services Routers Support and Help
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the foundation of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express offer a location-independent IP-PBX by integrating tightly with unified messaging apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and budget-friendly online and on-premises expertise to assist organizations of any size to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add maximum productivity. Progent's consultants can help with any aspect of Unified CM support and debugging in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for survivability, capacity planning, and integration with Exchange and Skype for Business.
SCVMM 2016 and Operations Manager Integration Support
System Center 2016 Virtual Machine Manager Network Consultants
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to offer a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older versions of VMM, develop workflows for building and deploying VMs and hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter resources with public cloud services, set up virtual switches, write and debug PowerShell scripts, and assist you to assess the strategic business benefits of the latest technologies like Storage Replica and Shielded VMs. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware ESXi support.
Online Consulting ISA 2004 Enterprise Edition Server
Microsoft Proxy Server Remote Technical Support
Progent's certified ISA Server consulting experts have long backgrounds developing ISA Server-based security solutions for information systems with many offices, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to help your small business in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your information security needs without adversely limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Consultant Lync Server 2013 conference bridges
Immediate Lync Server 2013 Back End Server Specialist
Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) telephony. Lync 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support to assist your company to maintain and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to design and execute an efficient Skype for Business migration.
After Hours Microsoft Certified Expert Dynamics GP Great Plains Accounting Onsite Technical Support
Dynamics GP Professionals
Progent’s Microsoft certified consultants offer a variety of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP package based, like all Microsoft financial solutions, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP offers an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and integrate, and with its modular approach you can purchase only the capability you currently need, with the option to add clients and increase functionality in the future. Progent’s Microsoft Dynamics GP consulting experts can help you deploy, customize and administer the latest version of Microsoft Dynamics GP or migrate smoothly from an older version.
Office 365 and Android Professional
24-7 Office 365 Single Sign On Integration Support
Progent can assist you to understand the wealth of subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.
Windows 8.1 Professional
Consulting Services Windows 8.1 Security
Microsoft Windows 8.1 is designed to run on computers ranging from smartphones and slates to power-user desktops. A wealth of innovative features, such as its touchscreen interface and signature live tiles GUI, provide a broad selection of benefits for organizations who understand how to exploit them. Progent's Windows consultants can assist bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive significant competitive advantage from the operating system's many technical enhancements.
Infor SyteLine CloudSuite Personalization Professional
Infor SyteLine CloudSuite Amazon AWS Integration Technology Professional
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates over a quarter century of experience helping manufacturing and service organizations to manage complicated supply chains and improve the efficiency of key business processes in order to get products to market quickly and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite consulting that spans from occasional advice to end-to-end solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services.
VMware Cross vCenter NSX Engineers
Engineer VMware Site Recovery Manager and NetApp
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Virtual Machine Hosting Consulting Services
Private Cloud Solutions Specialist
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages including lower capital costs, savings on operational costs, better executive focus, world-class protection, greater availability, and regulatory compliance.
XenMotion Professionals
Xen Hypervisor Network Consulting
Progent's Citrix-certified engineers can assist your company to evaluate the business benefits of XenServer and other Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing Citrix technology environment and show you how to enhance resource utilization, performance, security and compliance, availability, and disaster recovery.
ProSight Email Guard Content Filtering Consultant Services
Email Guard DLP Technology Professional
Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Microsoft Certified Partner Axapta Support Services
MCSE Expert Certified MAS 90 Contract Programmer
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training customized to address your particular needs. Progent's consultants also can show you how to build and support a secure, robust server and communications foundation to run your ERP, MRP and accounting applications.
After Hours Symantec Firewall Security Consultancy
Symantec VPN Technology Consulting Services
Progent's Symantec experts can assist you to maintain legacy Symantec firewall and VPN appliances such as the Raptor and Symantec VelociRaptor line or show you how to migrate to newer firewall solutions. Progent can also help you create and execute a complete security strategy that can include firewall and VPN devices and utilities, managed security and network protection services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop resource for on-going network help, administration, education, and security consulting.
Iowa Small Office IT Consultant
Florida Network Support Company
If your organization does not require immediate remote support but you think you will require assistance with your information system soon, you can conserve time and money and guarantee that the right expertise will be available when you need it by contacting a Progent sales agent and registering as a client. For details, call 800-993-9400 or email information@progent.com.
System Center 2016 Virtual Machine Manager Remote Troubleshooting
MCSE Expert Certified VMM 2016 Database Support
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is intended to offer a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older releases of Virtual Machine Manager, design processes for building and installing VMs and hosts, implement fault-tolerant scale-out clusters, connect your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential advantages of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization professionals offer advanced Windows Hyper-V consulting and VMware ESXi support.
Check Point NGFW Firewalls Security Audit Services
Check Point SandBlast Security Evaluation
Progent's Check Point firewall consultants can help you design, deploy, and manage firewall solutions built around Check Point Software NGFW firewalls and Check Point's subscription-based security services. Progent can also assist you support older Check Point firewalls or upgrade smoothly to Check Point's next-generation firewalls.
Linux with Windows Professionals
Online Troubleshooting Windows and Linux
If your office computer system combines Linux platforms with Microsoft Windows, Progent can assist you to incorporate your IT resources into a cohesive environment that allows all your OS platforms to run side by side for simple management, transparent information exchange, high availability, enhanced performance, and tight security. Progent's UNIX/Linux and MS Windows coexistence support services feature IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and troubleshooting, in-person technical support, and Help Desk Call Center support.
Altaro VM Backup and vSphere Computer Engineer
Altaro VM Backup Cloud Management Remote Consulting
Altaro VM Backup software provides small organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup software.
Outsourcing Services Cisco Planning
24/7/365 Cisco Planning Integration Firms
Progent's Cisco-certified CCIE network infrastructure experts can help your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software support.
Meraki Cloud Management Support and Help
24-Hour CCIE Expert Certified Meraki Wireless AP Online Support
Progent's Meraki Wi-Fi access point experts provide online and onsite support to help businesses of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products including Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security compliance, manageability and uptime for wired and wireless users irrespective of their location or computing device.
Firewall Security Network Security Test
Testing Firewall and VPN
Progent offers small and mid-size businesses expert support for Intrusion Protection products and IPsec VPN technology from major firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and Symantec. Progent can help you design a comprehensive security strategy and select the right products from a variety of vendors to support your security goals while sticking within your budget limits.
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