Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Providence organization to pick the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Providence, Rhode Island organizations to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support specialists along with world-class ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their active tickets, add information, and append screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows you to augment your current Help Desk staff by sharing responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Providence, Rhode Island business, phone 1-800-993-9400 or visit Contact Progent.

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