Enlarging your at-home workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Providence organization to select the right tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can help Providence, Rhode Island organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide transition to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive team of remote technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, add details, and append screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your business to augment your current Call Desk team by sharing responsibilities for Help Desk Call Center support services seamlessly between your in-house support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the leading PSA platform for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Providence, Rhode Island organization, call 1-800-993-9400 or go to Contact Progent.