Providence Telecommuters Solutions Consulting Experts
Help Desk Call Center Solutions Consulting Experts
Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Providence company to pick the right tools and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Providence, Rhode Island businesses to with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Telecommuters
A sudden, organization-wide changeover to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online technical support specialists combined with world-class ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their current tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Supplemental Service allows you to expand your current Help Desk team by sharing delivery of Call Center services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Providence, Rhode Island company, call
An index of content::
Urgent Nephilim ransomware hot line Engineers
Engineers MongoLock ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the spread of an active ransomware breach. Call 800-462-8800
Emergency Microsoft Office 2000 Outsource IT
Remote Support Services Microsoft Office System
Progent's IT outsourcing services provide affordable computer support for small businesses. Whether it involves planning system infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your system, or developing a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting IT service budgets to increase in a more moderate and manageable fashion than is possible by building up a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available network foundation for your critical applications powered by Microsoft Windows.
IT Services for Network Service Firms Computer Consultant
Consulting for IT Service Firms Computer Consultants
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's information technology experts while retaining your own service brand as a transparent arm of your IT consulting staff.
ProSight network infrastructure documentation management Engineer
Consultant SSL management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
Solaris Professionals
Solaris Integration Support
Progent's Sun Solaris family consulting experts offer small and mid-size businesses and software developers support for managing and maintaining Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of experience provides you with an easy single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Windows Server 2022 Clusters Sets Integration
Windows Server 2022 Disaster Recovery Computer Consultants
Progent's certified Windows Server 2022 consultants can assist your company to design and implement a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.
On-site Support Cisco Virtual Private Network
VPN Technical Consultant
Cisco's security and remote access technology for small to medium sized businesses offer a complete range of manageable protection products to let you protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your business goals.
At Home Employees Collaboration Specialists
Offsite Employees Collaboration Software Support and Setup
Progent can help small and mid-size businesses to set up collaborative platforms to allow their at-home workforce to benefit from positive interaction with colleagues and other stakeholders.
Support Services Anti-Virus
Anti-Virus Support and Setup
E-Mail Guard represents a comprehensive service for defending against spam and viruses. E-Mail Guard handles the protection and administration of company email by providing continually improved spam and virus blocking, policy management, content testing, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis tools plus outgoing email testing to help you fix your email system and define and regulate company email policy.
Microsoft Teams PSTN Gateway Engineer
Microsoft Teams AD Federation Services Consultant Services
Progent can assist your business to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Microsoft Experts Support Services Windows Server 2012 R2 Cluster Management
Windows 2012 Cluster Shared Volumes Setup and Support
Progent's Microsoft-certified failover clustering consultants can help you to evaluate the benefits of deploying Microsoft Windows Server 2012 clustering to create an advanced fault-tolerant/disaster recovery strategy, help you to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual machines, and show you how to centralize the administration of clustered servers.
Consultant CRISC Certified Risk and Information Systems Control
After Hours CRISC Protection
Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management solution following leading practices promoted by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines.
Automated Desktop Monitoring Support
Endpoint Monitoring and Reporting Remote Consulting
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your business.
Flexential Data Center Tampa Consultant Services
Professional Flexential Tampa Data Center
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a team of IT consultants located in the Tampa area, and Progent also offers online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recover planning consultants. Progent can also assist your business to plan and execute a move to the Flexential facility with services like designing solution architecture, recommending hardware, system configuration and testing, debugging, streamling online management, and training your IT staff.
EMail Virus Network Support Company
Integration Consultant Microsoft Exchange 2016
Progent's Microsoft-certified consultants average over 10 years of experience providing email solutions for customers ranging from small offices to large corporations. Progent offers affordable consulting for all editions of Microsoft Exchange Server to enhance email and virus security, design high availability email systems, and facilitate remote and mobile email connectivity. Progent's Exchange support services can assist you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange Server 2019. Progent offers integration help for Windows 10 and Windows 11 clients using Office Outlook and can show you how to configure Microsoft Outlook Web App for all major web browsers. For e-mail virus protection, spam blocking and data data leak protection, Progent offers Email Guard managed services.
Online Visio Training Integration Services
Online Acrobat Writer Training Consultant
Progent provides live online instruction for popular desktop apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10. Online instruction offers the advantages of traditional in-person seminars, including instant interaction between students and trainers, but avoids the costs of travel and the hassle of trying to synchronize the schedules of many students. Offered to individuals or groups of all sizes, Progent's live online training permits the instructor to conduct the class from a remote facility while the students can be spread throughout a campus or across the the U.S. Live online instruction supports proven teaching tools such as virtual white boards, electronic hand-raising, and collaborative applications. Sessions can be brief and personalized to specific topics or longer in duration and broader in coverage.
Cisco VoIP Outsourcing
24/7/365 Cisco Architecture Computer Support Consultants
Progent can help your organization to utilize Cisco's networking products to create a solid foundation for your local, private cloud, or hybrid-cloud data center and improve operations in vital areas such as compute and storage consolidation, security and compliance, manageability, uptime, and disaster recovery.
24x7 Zero Trust Cybersecurity Technical Support
MFA and Single Sign-on Technical Consultant
Progent's Duo services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices.
Open Now Consultancy Ubiquiti UniFi wireless LAN
Consulting Ubiquiti UniFi WiFi network
Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices running throughout multiple sites with thousands of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi consultants who can help your organization to assess the benefits of Ubiquiti's UniFi products for your business and help you to design, deploy, administer, and maintain your UniFi solution.
Expert PC Desktop
IT Service Provider Microsoft and Mac Desktop
Progent can provide a wide array of economical online and onsite support services to assist you to configure, manage, and debug workstations and handhelds powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Juniper Junos J-Web Security Consulting
Juniper Junos Management Cybersecurity Organizations
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Emergency Windows Server 2016 Stretch Clusters On-site Support
Windows Server 2016 PowerShell Support and Setup
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to help organizations of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.
CCIE Certified Meraki Wi-Fi 6 Access Point Integration Services
Meraki 802.11ac Access Point Upgrade Technology Consulting
Progent's Cisco-certified Wi-Fi networking consultants offer online and onsite consulting and troubleshooting services to assist you to plan, configure, administer, optimize, and debug wireless deployments that incorporate Cisco's Meraki APs. Progent's consultants can also assist your organization to design and deploy hybrid networks that integrate local and cloud-based resources and that deliver easy access, advanced security and compliance, streamlined management, and consistent performance for all your mobile and desktop devices.
Technical Support Dynamics GP/Great Plains Features
Great Plains Accounting Software Computer Engineer
Microsoft Dynamics GP allows you to expand and manage your company more efficiently by delivering easy access to decision-driving information and a fast return on investment. Dynamics GP confers major business benefits including its ability to extend the reach of your company, manage your financials, computerize financial operations, standardize processes across your business, improve inventory control, enhance order accuracy, grow revenue and minimize lead-time, and maximize free cash flow. Progent can show you how to configure and manage a robust, safe server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains consultants to help you derive all the advantages of your Microsoft Dynamics GP/Great Plains software.
Microsoft Expert Microsoft 365 migration PowerShell Configuration
Hybrid Microsoft 365 integration Remote Troubleshooting
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have specific mailboxes hosted on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on time and on budget.
24-7 Amazon Web Services enterprise hybrid cloud solutions Reports
Amazon AWS Machine Image Developer
Progent can provide cost-effective online support to assist companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security.
NotPetya ransomware recovery Consulting
Spora ransomware recovery Engineers
Progent's proven ransomware recovery experts can assist you to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
SMS Migration IT Consultants
24x7x365 Microsoft SMS Computer Consulting
Progent's Microsoft certified experts provide small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install critical software rapidly and reliably to appropriate users, reduce software costs and stay compliant by determining usage profiles, enhance Windows security by increasing your awareness of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational expenses by fully exploiting the management functions built into Windows. Progent's SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource tracking management including program and hardware inventory.
Juniper Junos J-Web Security Organizations
Network Security Testing Juniper Junos BGT
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Meraki Outdoor APs Computer Consultants
Meraki Wireless AP Network Consulting
Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and support services to assist your organization to plan, install, manage, optimize, and debug Wi-Fi networks that utilize Cisco's Meraki access points. Progent can also assist your organization to plan and implement hybrid networks that combine on-premises and cloud-based resources and that deliver easy access, advanced protection, unified management, and consistent performance for all your mobile and desktop endpoints.
After Hours Services Radvision Video Conferencing
Cisco Video Conferencing Specialist
Progent can provide access to a veteran consultant with extensive hands-on experience installing, maintaining, and enhancing video conferencing platforms from top-tier vendors including Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house network support group, your Internet Service Provider, and your video conferencing technology supplier to assist your organization increase the business value of your telepresence solution.
Windows Server 2012R2 Hyper-V Support and Setup
Windows Server 2012R2 Configuration Manager Consultants
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, tune your network for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support, team, create a corporate-wide security plan, automate network administration, assist with creating applications, and build and validate a DR/BC plan.
Remote Workforce Professional
Helpdesk for at Home Workforce Support and Help
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Internal Security Inventory Professional
Consultants Security Evaluation
Progent has created several security packages intended to provide larger enterprises a professional and comprehensive network security evaluation from a team of certified security consultants. All Progent's security assessment bundles incorporate a collection of services like automated scans from within and from beyond your corporate firewall, expert analysis of results by certified security consultants, creation of a paper documenting the results, plus a live concise executive outbrief and a detailed interactive outbrief for in-house network engineers.
Top Network infrastructure patch management Services
Consultancy iOS patch management
Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your servers, endpoint devices printers and scanners, network infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things devices such as alarms and health monitors.
24 Hour UNIX with Windows Support and Help
After Hours Windows and Solaris Support Outsourcing
If your company operates a UNIX, Linux, or Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-premier consultants can assist your entire organization in a wide range of security topics including security management practices, security design and models, access management systems and techniques, software development security, business processes security, physical security, telecommunications, infrastructure and web security, and business continuity planning. CISM and ISSAP define the fundamental skills and international standards of performance that network security professionals are required to possess. These certification give executive management the assurance that those who have earned their CISM or CISSP certification have demonstrated the background and knowledge to deliver world-class security support and consulting services.
Office Word 2019 Consultant Services
Office Word co-editing Engineer
Progent's Microsoft Office Word and Microsoft 365 Word experts offer a broad selection of economical remote consulting services to assist you to manage your existing Microsoft Word solution or help you to migrate to a newer version of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, isolating and fixing compatibility problems between various versions of Word, integrating Word with different Office apps such as Office Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet synchronization, and remote training customized for individuals or groups.
Outlook autodiscover Support
Microsoft 365 Single Sign On On-site Support
Microsoft supports seamless hybrid networks that combine Microsoft 365 and local Exchange systems. This permits you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on time and within budget.
Microsoft Experts Amazon SQS Integration Firm
Amazon EC2 firewall integration Design
Progent offers affordable remote consulting to assist companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
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