Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Providence company to select the right tools and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Providence, Rhode Island businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide transition to a teleworker business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support specialists along with world-class ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current tickets, add details, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your business to supplement your existing Support Desk staff by sharing delivery of Help Desk Call Center services transparently between your in-house IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class desktop support to your from-home workers, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Providence, Rhode Island business, phone 1-800-993-9400 or visit Contact Progent.