Expanding your remote workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support a remote workforce. Progent can help your Providence company to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Providence, Rhode Island companies to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A sudden, company-wide changeover to a teleworker business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise their current trouble tickets, enter information, and append screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows you to supplement your existing Call Desk team by sharing responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model based on the number one PSA platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class technical support to your teleworkers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Providence, Rhode Island organization, call 1-800-993-9400 or refer to Contact Progent.