Providence At Home Workforce Solutions Support and Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce can have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Providence organization to select the right tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you past occasional technical roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent can help Providence, Rhode Island organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide transition to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive team of remote technical support specialists along with enterprise-class ticketing and tracking technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, add details, and append screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service enables your business to augment your current Call Desk team by sharing responsibilities for Help Desk Call Center support services seamlessly between your in-house support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the leading PSA platform for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Providence, Rhode Island organization, call
An index of content::
Remote Technical Support Firepower Services
Firepower Network Consultants
Progent's Cisco-certified CCIE network experts can help you to manage your current PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Infor SyteLine CloudSuite Business Analyst Services
Infor SyteLine ERP Engineers
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than a quarter century of experience helping manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of critical business processes in order to get products to market quickly and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or onsite consulting that can range from occasional advice to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, training, and DBA services.
Development Firms Project Server
Microsoft Project Server Scheduling Consulting Services
Progent's Microsoft engineers offer advanced support in implementing, operating and troubleshooting any edition of Microsoft Project Server and can deliver a wide range of affordable remote support services following proven best practices to assist organizations of any size to get all the benefits of this powerful project management solution. Services available from Progent include solution planning, software configuration and migration, setting up safe file and status sharing among local and offsite users, network optimization, and customized online training classes.
Fortinet 800 Series Firewalls On-site Technical Support
24-Hour Fortinet 3000 Series Firewalls Onsite Technical Support
Fortinet next-generation firewalls are leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet firewall experts can assist your business to deploy your Fortinet FortiGate firewalls to safeguard your digital resources at the network edge, within the data center, at branch locations, and in the cloud.
Urgent External Cybersecurity Inventory Consultants
Top Quality Internal Network Security Inventory Services
Progent has put together two ultra-affordable service packages intended to enable small businesses to get an objective network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from outside your firewall to uncover possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a network scan from a secure computer within your company firewall to determine your exposure to internal assaults. Both security inventory packages are configured and executed from a secured remote site.
IT Consultant ISA 2000 Server
Online Technical Support Microsoft ISA Server
Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for information systems with multiple offices, remote users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to assist your company in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your network security needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.
Security patch management Engineers
Wi-Fi access point patch management Professionals
Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers and scanners, network infrastructure appliances like switches and wireless APs, and Internet-of-Things devices such as sensors and robotics.
Windows Server 2012R2 Server Manager Engineer
Remote Consulting Windows Server 2012R2 Clustering
Progent's certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot environments and rollout strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security plan, automate network administration, assist with application development, and build and validate a disaster recovery/business continuity plan.
Urgent Word Markup Professionals
Office Word 2013 Professional
Progent's Microsoft Office Word and Microsoft 365 Word consultants can provide a broad range of economical remote consulting services to help your organization to maintain your legacy Microsoft Office Word environment or help you to upgrade to a current release of Office Word. Support offered by Progent's experts include VBA software development, isolating and resolving compatibility issues between various releases of Word, interfacing Office Word with different Microsoft Office apps such as Excel and Outlook or with 3rd-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security support, smart phone synchronization, and online training customized for individuals or groups.
Enterprise Project Management Technology Professional
Microsoft Certified Partner Technology Professional Enterprise Project Management
For enterprise project management support, Progent can provide access to veteran information technology professionals with decades of background in technology management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management skills to help enterprise clients follow best practices to ensure that strategic projects are completed on time and on budget.
Technology Professional Apple Time Machine Backup
VMware Data Recovery Engineer
Progent can provide affordable online access to IT engineers with expertise in a broad range of products and services that provide solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and handhelds. Progent can provide expertise for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help your company to deploy, enhance, or maintain backup/restore solutions for a range of architectures including on-premises, remote, cloud-based, or a mix.
Enterprise hybrid cloud solutions Consultants
Enterprise hybrid cloud solutions Services
Progent can provide advanced remote support to help businesses connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Azure hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
24-Hour Microsoft ISA Server Integration Services
ISA Server Consulting Services
Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 experts can help you to design, install, and support a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, performance and ease-of-use that your company needs.
Professionals ransomware protection
Egregor ransomware recovery Specialists
Progent's seasoned ransomware recovery consultants can assist you to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Computer Consultants scom 2016 resource pools
Emergency MCSE Expert Certified scom 2016 SQL Server integration Integration
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable availability for key applications by offering centralized, mixed-platform monitoring of physical and virtual resources installed across local systems and private and public clouds. Progent's SCOM consulting group can provide world-class online and onsite expertise to help businesses of all sizes to design, implement, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or combine multiple monitoring systems into a cohesive infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
Microsoft Access performance tuning Expert Development
Microsoft Access software development Specialist
Progent offers affordable remote support for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced support for application development, database migration, performance tuning, report design, and troubleshooting. Progent also offers custom webinar training for Office Access application programming and DBA services.
Cisco Router Manager
Cisco Access Point Phone Support Services
Progent can help you to deploy Cisco's networking technology to build a solid foundation for your local, private cloud, or hybrid data center and streamline operations in key areas such as compute and storage consolidation, security and compliance, versatility, uptime, and recoverability.
Case Studies MOM 2005
MOM Case Study
Before Progent’s Microsoft Operations Manager solution, network problems were approached reactively, after workers were impacted by them. With the help of proactive, automated alerts and trend reports sent by MOM, Progent can now fix server problems before they becomes critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before customers are aware that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class availability, security and performance.
Emergency Windows Server 2012 Failover Cluster Online Help
Award Winning Online Consulting Windows Server 2012 Failover Cluster
Progent's certified failover clustering consultants can help you to assess the advantages of deploying Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, help you to plan and deploy a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and show you how to centralize the administration of clustered servers.
VMware NSX Design Consultant
VMware VCDX certified Technology Professional
VMware's NSX virtual network technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation regardless of the hardware used by the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to plan, configure, test and maintain a DR system based on VMware SRM and VMware NSX.
SQL Server 2008 Upgrade Consultants
24-Hour Programmer Microsoft T-SQL
SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, lessening the difficulty of creating, integrating, administering, and accessing enterprise data and analytical programs on platforms ranging from mobile devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and broad knowledge in designing and deploying data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
After Hours Hybrid cloud integration Professionals
Professionals Hybrid cloud solutions
Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
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