Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Providence company to pick the right tools and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Providence, Rhode Island businesses to with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Telecommuters
A sudden, organization-wide changeover to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online technical support specialists combined with world-class ticketing and follow-up technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to track or revise the status of their current tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Supplemental Service allows you to expand your current Help Desk team by sharing delivery of Call Center services seamlessly between your in-house IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model utilizing the leading PSA tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, visit Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Providence, Rhode Island company, call 1-800-993-9400 or go to Contact Progent.