Enlarging your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Providence company to pick the right technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent offers support services that go from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Providence, Rhode Island businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
A sudden, organization-wide changeover to a from-home business model, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their active tickets, enter information, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows your business to augment your current Help Desk staff by splitting responsibilities for Help Desk services seamlessly between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home workforce, visit Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Providence, Rhode Island business, phone 1-800-993-9400 or refer to Contact Progent.