Enlarging your telecommuter workforce may have a major impact on IT infrastructure, security, and corporate culture. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Rancho Cordova company to select the appropriate tools and follow leading practices in creating and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Rancho Cordova, California organizations to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or revise their current trouble tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Support Desk staff by splitting delivery of Call Center support seamlessly between your regular support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model based on the leading PSA platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your company to deliver best-in-class IT support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Rancho Cordova, California company, phone 1-800-993-9400 or go to Contact Progent.