Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Rancho Cordova company to select the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you over challenging IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent can assist Rancho Cordova, California organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide switchover to a telecommuter business model, which could be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Call Center staff by splitting responsibilities for Support Desk support seamlessly between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Rancho Cordova, California organization, call 1-800-993-9400 or visit Contact Progent.



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