Rancho Cordova Remote Workers Configuration Consulting Partner
Help Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Rancho Cordova company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Rancho Cordova, California organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
A sudden, enterprise-wide switchover to a teleworker business model, which might be motivated by an epidemic or as a component of a business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their current trouble tickets, add information, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center team by sharing delivery of Call Center support transparently between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, see Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Rancho Cordova, California business, call
An index of content::
Microsoft Exchange Upgrade Computer Engineer
Exchange Server 2003 Help and Support
Progent's expert consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, reduces long-term support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent has the background to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Double-Take Backup Engineer
Double-Take Backup Consulting
DoubleTake/Carbonite Software publishes a selection of products intended to deliver small companies a range of cost-effective solutions for backing up and recovering vital applications such as Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progent’s disaster recovery planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to achieve a high level of availability and business continuity readiness at a budget-friendly cost.
Security Consulting Companies Endpoint Management
Microsoft Configuration Manager Small Office Computer Consultant
Progent's Microsoft-certified engineers can assist you to streamline desktop PC update and patch deployment by providing support for management platforms that include Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).
Microsoft Exchange 2016 Migration Planning Professionals
Exchange Server 2016 Migration Planning Online Troubleshooting
Progent can assist you in any and all phases of your upgrade to Exchange 2016 including designing HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Zero Trust Cybersecurity IT Consultants
Two-factor Authentication Consulting Services
Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices.
Remote Monitoring and Reporting Support Outsourcing
Microsoft Certified Expert Remote Technical Support Monitoring and Reporting
Progent offers a variety of IT support bundles for small organizations. These IT outsourcing and server monitoring services are based on the proactive problem solving abilities of System Center Operations Manager, a state-of-the-art network and system management software platform that tracks the availability, throughput, and security of your network and identifies potential troubles before they can disrupt your system. With Progent's economically priced IT support programs, small organizations can choose a basic co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.
ransomware removal and data recovery Consult
Services LockBit ransomware recovery
Progent's proven ransomware recovery experts can assist you to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Work from Home Data Protection Remote Support
Teleworker Data Protection Engineer
Progent can assist small and medium-size organization to plan, configure, validate and manage backup systems required for teleworkers.
Amazon MWS Integration Companies
Amazon MWS Outsourced Programming
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and expedite your ROI.
Cisco ASA Configuration Help and Support
Cisco ASA 5500-X Firewall with Firepower Help and Support
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your legacy PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Network Consulting SCVMM 2012 and SharePoint
SCVMM 2012 Live Migration Troubleshooting
Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help your business to upgrade from a legacy edition of SCVMM or from another management platform, and Progent can assist you to optimize and troubleshoot your existing SCVMM 2012 ecosystem so you realize maximum business value.
Microsoft Exchange 2000 Upgrade IT Services
Migration Consultant Exchange 2000 Upgrade
Progent is one of the most expert information technology consulting firms for creating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small companies get the full benefits of Exchange Server 2000 for typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
wireless IP phone integration Technical Support Services
wireless VoIP phones and Meraki APs IT Consultant
Progent's wireless VoIP phone configuration experts offer remote and on-premises support to help your organization create and administer a Cisco Wi-Fi IP phone solution by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Juniper NetScreen 5400 Firewall Auditing
Juniper NetScreen Security Audit Services
Progent's Juniper-certified NetScreen engineer can assist your company to install and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology environments.
24/7 SMS 2003 Upgrade Consultant Services
SMS 2003 Upgrade Network Consultants
Microsoft Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs reduce the overall operational costs of managing and configuring software by making it simpler to install system images, control mobile devices, and operate management utilities. In addition to advising you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects that cover processes that Feature Packs are designed to make more efficient. Progent's migration and update services can lower spending and reduce business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to define efficient processes and standards to manage PDAs and intelligent portable communication devices so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that incorporates policies, procedures and IT products to keep your IT network protected.
Windows PC Simulation on Mac Outsourcing
Windows Virtual Desktop for Mac Engineer
For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there exist two basic solutions for running Microsoft Windows-only applications on macOS or OS X: remote access to an actual Windows computer or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect an Apple Mac to a networked Windows-powered computer to run Windows software and share network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac system so you can run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology consultants can help your business to maintain these products for using Windows software on your Macs and can also help your organization to evaluate and install third-party solutions for Windows PC simulation.
Support and Integration Microsoft 365 SharePoint Online Integration
Microsoft 365 Planning Online Technical Support
Progent can assist your business to understand the wealth of subscription plans offered with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid ecosystems that seamlessly integrate local and cloud-based resources.
Dynamics Business Central Consulting Services
Dynamics 365 Business Central Troubleshooting
Progent offers online and onsite configuration, upgrade, application development, BI reporting for Dynamics Business Central/Navision.
Help and Support SCCM 2012 Upgrade
SCCM 2012 Policy Settings Remote Support Services
Progent's Microsoft-certified consultants can assist you to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older device and application management solution or help you to modify your existing SCCM 2012 ecosystem to support your changing IT requirements. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL SSRS, and IIS.
Service Reports IT Consultant
Computer Consultant Services Documentation
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each consultant to every customer. The practice of documenting and organizing service records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
SharePoint Support and Setup
Consultant Services SharePoint Server
Progent’s Microsoft-certified consultants can provide companies of any size consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that utilizes web technology for efficiently coordinating people, teams and data. Microsoft SharePoint Server provides a common location for your employees or customers to access, organize, share and manipulate useful information, files, and software and to interact with other people. SharePoint enables quicker and better decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services join employees, customers, teams and major tasks with the information they’ve developed in a manner that makes data easy to find, retrieve and re-use. Progent's certified SharePoint experts can assist you to maintain your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.
Small Business Server 2008 Network Engineer
SBS 2008 Online Help
Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a powerful but manageable information. The technical demands of the Microsoft .NET components included with Small Business Server calls for a network consultant with hands-on experience planning and integrating seamless, comprehensive business technology solutions. Progent's SBS Server consultants have an average of over a decade of experience integrating computer networks founded on Microsoft technology. This expertise assures you results in deploying, managing, and repairing IT solutions that include the Microsoft SBS Server package of servers and productivity software.
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