Expanding your remote workforce can have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Rancho Cordova company to pick the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Rancho Cordova, California organizations to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
An emergency, organization-wide switchover to a from-home business model, which might be motivated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update their active trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service enables your business to supplement your current Call Desk staff by sharing delivery of Help Desk services seamlessly between your regular support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to deliver world-class IT support to your from-home workers, refer to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Rancho Cordova, California business, call 1-800-993-9400 or visit Contact Progent.