Enlarging your telecommuter workforce can have a major impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Rancho Cordova organization to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Rancho Cordova, California businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, data protection solutions, and centralized management.

Help Desk Support for Telecommuters
An emergency, company-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or update the status of their current tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your company to expand your existing Help Desk team by splitting delivery of Call Desk support transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support solution based on the number one professional services automation tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Rancho Cordova, California business, phone 1-800-993-9400 or refer to Contact Progent.