Expanding your at-home workforce may have a major effect on IT architecture, security, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Rancho Cordova company to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Rancho Cordova, California organizations to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or update the status of their current tickets, add details, and upload screen captures or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to expand your current Help Desk staff by splitting responsibilities for Help Desk Call Center support seamlessly between your in-house support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home workforce, refer to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Rancho Cordova, California business, phone 1-800-993-9400 or refer to Contact Progent.