Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Rancho Cordova organization to pick the right tools and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Rancho Cordova, California companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A sudden, company-wide changeover to a teleworker business model, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive team of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or edit their active tickets, add information, and append screenshots or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows your company to supplement your current Call Desk team by sharing responsibilities for Help Desk services transparently between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Rancho Cordova, California company, phone 1-800-993-9400 or refer to Contact Progent.