Enlarging your at-home workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Rancho Cordova organization to select the appropriate tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Rancho Cordova, California organizations to succeed with any facet of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which could be activated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their active tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your business to expand your existing Call Center team by splitting responsibilities for Support Desk support services transparently between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class desktop support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Rancho Cordova, California business, phone 1-800-993-9400 or go to Contact Progent.