Enlarging your telecommuter workforce can have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Rancho Cordova company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Rancho Cordova, California organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide switchover to a teleworker business model, which might be motivated by an epidemic or as a component of a business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from service requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or update the status of their current trouble tickets, add information, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your business to expand your current Help Desk Call Center team by sharing delivery of Call Center support transparently between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Rancho Cordova, California business, call 1-800-993-9400 or go to Contact Progent.