Expanding your remote workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Rancho Cordova organization to select the right tools and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from on demand expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Rancho Cordova, California companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
An emergency, company-wide switchover to a teleworker business model, which could be activated by an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise the status of their current tickets, add details, and upload screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to supplement your current Help Desk staff by splitting delivery of Call Center services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model utilizing the leading professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Rancho Cordova, California business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    The cluster technology built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been radically redesigned to simplify the deployment, setup, and management of server clusters that provide improved levels of network dependability, protection, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, revamped setup and deployment, unified cluster management, redesigned cluster architecture for increased availability, hardened security and quorum models, elimination of failure points, more disk and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you assess the advantages of Windows clustering, plan and execute a deployment, educate your network support staff to manage your failover clusters, provide ongoing consulting and support services, and create and validate a disaster recovery procedure.

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    Progent can provide cost-effective online and onsite consulting to assist companies of any size to move any portion of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable the use of Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security.

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    Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms make it possible to design custom line-of-business applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you track your business more effectively, transforming uncooked information into valuable insights into your company and customers.

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  • Call Desk for Telecommuters Remote Consulting Telecommuter Solutions IT Consultants
  • Carmichael Systems Consultant Mather Technical Consulting
  • CentOS Linux Remote Support Services Redhat Linux IT Consultants




  • Les Kent has a 35-year history of effective network integration, executive administration, sales, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a system designer, application developer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and major corporations.

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    Progent provides three basic types of Call Center services : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your clients instant access to a dependable technical resource with years of experience providing phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a respected image as a solid contributor to company productivity. Progent's target is to resolve rather than simply record problems.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable remote and onsite consulting expertise, application development, and debugging services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a cohesive intranet system.

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    Progent's Intune consultants can assist your organization to understand the business case for utilizing Microsoft Intune for managing your web-facing mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can help you to configure policies, plan and deploy pilot systems to evaluate the appropriateness of Microsoft Intune for your network, install Intune throughout your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune deployment.

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    Progent can help you plan and implement an efficient migration to Microsoft Dynamics GP so that you retain your data, strengthen your protection, enhance your management reporting, take full advantage of Microsoft Office integration, and minimize productivity interruption by designing and following a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business applications and eCommerce programs that integrate transparently with Dynamics GP 2010/Great Plains 2010.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it.

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    Progent's consultants can provide remote and onsite consulting services for organizations of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms such as Cisco Video Interop Server. Progent's certified network security experts can assist you design and verify a security environment for your Skype for Business deployment that meets regulatory requirements.

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    VMware's NSX network virtualization platform enables you to build entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can rapidly restore the entire virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi appliances running on multiple venues with any number of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of seasoned wireless consultants who can help your organization to assess the value of UniFi products for your business and assist you to plan, install, manage, and maintain your UniFi ecosystem.

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    Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network, proxy, and Web caching solution for protecting the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft ISA Server consultants can show you how to design, rationalize, test, install, customize and manage the Standard or Enterprise edition of ISA Server 2006 on your network.

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    Microsoft supports seamless hybrid networks that integrate Office 365 and local Exchange deployments. This allows you to have some mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and on budget.

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    Remote 24x7 network monitoring, proactive alerts, and actionable reports are vital to maintaining the health of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions available as economical service packages created to help your company to identify and resolve a an array of network problems before they get big enough to disrupt your business.

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    Progent provides high availability load balancing support that addresses system load balancing, load balanced applications, network infrastructure routing, and content delivery products including F5 Networks 3DNS. non-stop load balancing vendors for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.

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    Progent can provide small businesses with an information management expert who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you integrate appropriate IT products to improve business processes so they match better with your business objectives. Your business can create and implement a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer.

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    Progent's certified Internet Security and Acceleration Server consultants have long backgrounds configuring ISA Server-based security installations for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in planning and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your network protection requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Nexus series switches are designed to deliver the throughput, scale, resilience, cloud readiness, density, data protection and ease of management required to act as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide remote and onsite consulting expertise to assist your business to create an efficient network architecture, build test environments to validate your switching solution, deploy Nexus switches, define and enforce effective policies, run security vulnerability evaluations, set up proactive monitoring, fully utilize resources by means of virtualization, analyze and repair switching and routing problems, maximize system performance, perform capacity planning, and set up the advanced fault-tolerant capabilities incorporated into Cisco's Nexus switches. Progent can also help you to upgrade non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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    Progentís wireless professionals can help small businesses plan, select, pilot, install and maintain protected building-to-building wireless bridges that integrate transparently into your IT network while offering a level of protection that equals or excels wireline connections. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and deploy the wireless connectivity technology that align best your company requirements.

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    Progent's Microsoft-certified engineers can provide in-depth expertise in implementing, managing and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective online consulting services following proven best practices to assist organizations of all sizes to receive all the advantages of this powerful project management solution. Services offered by Progent include solution planning, software configuration and migration, strategies for safe collaboration among local and offsite users, network infrastructure optimization, and customized webinar training classes.

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    Microsoft WSUS enables network administrators to install and monitor the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and easily manage the distribution of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft SUS deployment, configuring user's computers, establishing the Group Policy parameters, and ensuring your Microsoft Software Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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    Progent offers nationwide online phone support and consulting services for businesses who operate macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft technology. Progent's consultants offer macOS and OS X clients a range of IT services including desktop assistance, migration to the most recent version of macOS from other earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote network consulting provides optimum return for your information technology dollar by preserving user efficiency and limiting the hours charged for network analysis and repair. Sophisticated online support technology and skilled technicians and consultants combine to enable Progent to handle most network issues without wasting time and expense by going to your location. In most of cases your network issues can be remediated over the phone or through a combination of telephone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help with the most challenging system problems.

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