Enlarging your telecommuter workforce may have a major impact on IT architecture, security, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Rancho Cordova company to pick the right tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Rancho Cordova, California companies to succeed with any aspect of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A fast, company-wide switchover to a teleworker business model, which could be motivated by an epidemic or as a component of a disaster recovery plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's extensive team of online technical support specialists along with world-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter information, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to supplement your existing Help Desk team by splitting responsibilities for Call Center services transparently between your regular IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution utilizing the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your teleworkers, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Rancho Cordova, California business, phone 1-800-993-9400 or refer to Contact Progent.