Rancho Cordova Offsite Workforce Connectivity Support
Help Desk Call Center Solutions Consulting and Support Services
Enlarging your telecommuter workforce can have a major impact on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Rancho Cordova organization to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can assist Rancho Cordova, California businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, data protection solutions, and centralized management.
Help Desk Support for Telecommuters
An emergency, company-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or update the status of their current tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service allows your company to expand your existing Help Desk team by splitting delivery of Call Desk support transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support solution based on the number one professional services automation tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Rancho Cordova, California business, phone
An index of content::
24x7x365 Shared Help Desk Ticketing Remote Consulting
24x7 Help Desk Sharing Computer Consulting
Progent's Microsoft certified Consultants offer three service programs to help mid-size and large organizations develop an efficient and productive internal Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses sift through the numerous high-quality Help Desk application programs available and determine what packages might be excessively expensive, miss critical capabilities, or align badly with your organization's corporate culture. Progent also provides temporary staffing for businesses who want to reinforce their internal Help Desk team for occasional tasks or to fill in for absent or incapacitated personnel.
Specialist Supplemental Help Desk Cost Savings
Online Technical Support Co-managed Support Desk Costs
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help companies to save money and increase productivity.
Consultant Price Small Business IT Consulting Group
Consultant Rates On-Call Services
Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow simple problems to fester.
Top SCDPM 2012 Remote Consulting
SCDPM 2012 Security and Compliance Technology Consulting
Progent's Microsoft-certified consultants offer remote or in-person support to help businesses of any size to design, deploy, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier releases of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional support for resolving especially stubborn issues, or full project management support. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Immediate Microsoft and Apple Mac Desktop Repair
Small Business Network Consulting Company Microsoft Mac and Linux Desktop
Progent offers a broad range of cost-effective consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or remote technical support for single computers or laptops or work with you to plan and carry out a company-wide rollout of new or revised operating system platforms and applications. Progent can also supply engineers and technical workers to assist your company to plan for and complete an office move or merger designed to produce the least possible disruption of your business.
24/7 Power BI and SSAS Developer Firms
Power BI Dashboards Design Firm
Progent's Power BI experts can help your business to design, install, maintain, update or troubleshoot your Power BI business analytics solution. Progent's database experts can assist you to prepare your target data for Power BI reports and dashboards. Progent can show you how to implement and manage an on-premises, cloud based, or hybrid architecture for Power BI.
Consulting Services VMware NSX Design
VMware VCDX Consulting
VMware's NSX virtual network technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly recover the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help your organization to design, deploy, test and maintain a DR solution powered by VMware SRM and VMware NSX.
Citrix virtual Windows desktops Specialist
Configuration XenDesktop
Citrix has developed a comprehensive family of products that deliver enterprise-grade manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist you to assess the business benefits of Citrix technology and help you design, validate, implement, optimize, and maintain Citrix virtualization platforms.
Open Now Offsite Workers Endpoint Management IT Consulting
At Home Workforce Endpoint Management Integration
Progent can help small and medium-size businesses to deploy unified endpoint management and monitoring systems for administering endpoints operated by teleworkers.
Nagios Remote Support
Remote Technical Support Linux Network Monitoring
Nagios and MRTG are powerful, license-free monitoring utilities that run on the Linux OS and can be used to monitor UNIX/Linux environments, MS Windows systems, or mixed-OS situations in which the Linux OS and Microsoft Windows run side by side. Nagios lets system support engineers to track network services including POP3, HTTP, SSH, and NNTP. MRTG permits you to track the traffic in and out of SNMP network devices such as servers, routers, and switches. Progent's network monitoring consultants can show you how to use both these tools to streamline and repair your system.
Macola Contract Development
Application Consulting Axapta
Progent can provide you with application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your unique business needs. Progent's Microsoft support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides expert e-Commerce consulting support for safe, corporate-wide resource sharing as well as interfacing with CRM applications.
Specialist Microsoft Skype for Business 2019
Skype for Business and Cisco Unified Communications Consulting
Progent's Microsoft-certified consultants offer remote and on-premises consulting services for companies of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan a local, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and integrate third-party communication systems like Cisco Video Interop Server. Progent's certified data security consultants can assist you design and verify a security environment for your Skype for Business solution that meets government and industry standards.
Specialists ProSight Remote Network Infrastructure Troubleshooting
24 Hour Onsite Technical Support Automatic Network Topology Diagrams
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks.
Consulting Services SPS
Microsoft Certified SPS 2019 Remote Consulting
Progent's Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for efficiently connecting people, groups and information. Microsoft SharePoint offers a common location for your employees or clients to connect to, manage, distribute and interact with relevant data, documents, and applications and to communicate with other people. SharePoint allows faster and better decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the data they've created in a way that makes data easy to find, retrieve and re-use. Progent's SharePoint consultants can help your organization to manage your existing SharePoint ecosystem or upgrade to the current version of SharePoint.
Clustered Windows Support and Help
Non-stop Clustered Servers Remote Troubleshooting
Progent provides Microsoft Windows 2003 Cluster Server support to help your business implement non-stop clustered servers designed to deliver 24x7 operation. Clustered Windows servers for high-availability systems include Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Server Cluster. By assisting you t plan non-stop clustered server solutions around Microsoft Windows Server 2003 Cluster, Progent's Premier Windows consultants make sure that your fault-tolerant server clusters are configured to optimize the competitive advantage of your information system.
Microsoft SQL Server IT Specialists
MS SQL Server Programmer
SQL Server 2005 delivers indispensable, familiar tools to computer professionals as well as to network users, reducing the complexity of designing, integrating, managing, and accessing company information and database applications on platforms ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in planning and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Configuration Microsoft Office 2003
Microsoft Office Information Technology Consulting Firm
Progent's IT outsourcing packages offer budget-friendly computer support for small businesses. Whether it involves designing network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email platform, monitoring your system, or developing an on-line business solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, permitting IT service budgets to increase in a more linear and manageable fashion than is feasible by assembling a large, all-purpose internal IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can help you create a secure and highly available system architecture for your critical applications powered by Windows.
Security Management Engineer
CISM Certified Cybersecurity Network Consulting
Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that IT security managers are required to master. It provides executive management the confidence that those who have qualified for their CISM credential possess the experience and knowledge to deliver effective security management and consulting services.
Power BI Reports Reports
24-7 Microsoft Certified Partner Coding Power BI Security
Progent's Power BI experts can help your business to design, install, manage, update or debug your Power BI solution. Progent can also assist you to prepare your target data for Power BI visualizations. Progent can show you how to build and administer a local, cloud, or hybrid architecture for Power BI.
SentinelOne Endpoint Virus Immunization Consulting Services
SentinelOne Vigilance Respond MDR Integrator Remote Consulting
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that incorporates AI software and advanced services to provide comprehensive endpoint detection and response.
Amazon AWS hybrid cloud integration Development Group
Development Firms Amazon AWS hybrid cloud solutions
Progent can provide affordable remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS resources. Progent offers occasional consulting to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing services to help you migrate to the Amazon AWS platform on schedule and within budget.
Citrix Certified Enterprise Administrator (CCEA) Network Management
Network Support Group GIAC
Progent provides customers access to consultants who have earned some of the computer industry's most prized credentials. Progent believes that clients have the right to know that their computer support consultants have formal testing plus broad real-world field experience so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly superior vendor support than is offered to uncertified consultants, allowing Progent to deliver customers a better level of IT service. In addition, major credentials such as CISSP or ISSEP for IT security can help corporate customers to show compliance with regulatory requirements by engaging the services of recognized industry professionals.
Support for IT Service Firms Onsite Technical Support
Consulting for Service Providers Support Outsourcing
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology experts while retaining your own service brand as a seamless extension of your network services staff.
MS SQL Server Integration
Development Microsoft T-SQL
Progent's Microsoft-certified SQL Server application programmers and DBAs can provide remote consulting to assist businesses of all sizes to build, administer, and troubleshoot applications based on the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer support for any facet of application development in environments that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
Microsoft Consultants Office Word for iOS
Immediate Office Word for Mac Programming Companies
Progent's certified Office Word and Microsoft 365 Word experts can provide a wide range of affordable online consulting services to assist your organization to maintain your current Microsoft Word solution or assist you to migrate to a current release of Microsoft Office Word. Services offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between different versions of Word, interfacing Office Word with different Microsoft Office apps like Office Excel and Outlook or with 3rd-party data sources and add-ons,network enhancements for dependable. reliable cloud access, security support, smart phone synchronization, and online training customized for individuals or groups.
SharePoint Portal Server Support Services
Integration Services Microsoft Office SharePoint Server 2019
Progent's Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, distribute and manipulate useful information, files, and applications and to communicate with other people. It allows faster and more intelligent decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible inside and outside an organization. Windows SharePoint Services connect employees, customers, workgroups and projects with the knowledge they've created in a way that makes data easy to find, download and re-use.
24/7/365 SQL Server 2019 Reporting Services Support
MCSE Expert Certified SQL Server 2019 and Power BI Information Technology Consulting
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical online and onsite expertise, software development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a seamless information management system.
MSF Computer Companies
Stabilizing Phase: Design Tuning Providers
When conducting consulting projects for corporate customers, Progent uses a structured approach driven by defined milestones so as to meet financial, timing and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, pilots, design adjustments, and professional implementation. All facets are recorded to make available a comprehensive description of technical services performed and to assist in downstream system support.
24 Hour Information Technology Consulting 802.11ac Wi-Fi Network
WiFi 6/6E Optimization Professional
Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi network infrastructure, recommend appropriate products, and integrate wireless access points, bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a complete wireless system security strategy that is well integrated with the security strategy for your overall corporate network.
Award Winning Consulting ProSight VM Hosting
Private Clouds for Small Businesses Specialist
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's production servers in an environment that gives the highest level of dependability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management services are built on proven virtualization technologies that allow small and midsize companies with mixed- platform environments to economize dramatically on the expense of capital equipment, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor independence.
ASA Firewall with Firepower Specialists
Cisco Firepower 1000 Series Firewalls IT Consultants
Cisco's Firepower Next Generation Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer centralized control of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage IT environments that span local offices, data centers, private clouds and public clouds.
Microsoft Solutions Framework Project Methodology IT Solution Providers
Microsoft Solutions Framework Project Methodology Integration Consultants
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT support, executing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual network problems rapidly.
Select Topic: