Expanding your remote workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Rancho Cordova organization to select the right tools and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from on demand expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Rancho Cordova, California companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
An emergency, company-wide switchover to a teleworker business model, which could be activated by an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's extensive network of online technical support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or revise the status of their current tickets, add details, and upload screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Augmentation Service enables your company to supplement your current Help Desk staff by splitting delivery of Call Center services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model utilizing the leading professional services automation (PSA) tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Rancho Cordova, California business, phone 1-800-993-9400 or refer to Contact Progent.