Rancho Cordova Telecommuters Configuration Consulting Partner
Help Desk Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Rancho Cordova company to select the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide services ranging from as-needed guidance for getting you over challenging IT roadblocks to full project management to help you carry out business-critical initiatives.
Progent can assist Rancho Cordova, California organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide switchover to a telecommuter business model, which could be the result of an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service allows your company to augment your current Call Center staff by splitting responsibilities for Support Desk support seamlessly between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Rancho Cordova, California organization, call
An index of content::
Network Support Help Desk Help and Support
Remote Troubleshooting Online Help Desk
The Contact Center service delivery model used by Progent gives small and midsize organizations an dependable option to dependence on independent consultants by offering extensive expertise shared by multiple engineering teams, optional round-the-clock access to emergency help, escalation capability to top-level experts for handling even the most intractable problems, service consistency and reliability, prompt follow through enforced by veteran service managers, a choice of easy-to-use mechanisms for requesting support jobs, and excellent process visibility made possible by ticket updates and available through a web-based portal.
Citrix Essentials for Hyper-V Consulting
Citrix StorageLink Consultancy
Progent's Citrix-certified consultants can help you to assess the potential business value of the various versions of Essentials for Hyper-V, help you to integrate Citrix management utilities in your Hyper-V environment, and show you how to deploy Citrix Essentials to improve the performance, uptime, consistency, and recoverability of your virtual network while lowering the cost of equipment and support and simplifying management tasks.
VMware GSX Server Consultants
VMware vSphere Consultancy
Progent can provide the support of a certified VMware VCDX expert to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility.
Troubleshooting Exchange 2013
Exchange 2013 Disk Availability Group Consultancy
Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations as well as a redesigned structure. These improvements favorably impact key areas such as manageability, availability, compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT team to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange 2013.
Immediate Firewall Setup Juniper SRX650 Router
Juniper SRX Series Gateway Security Consultancies
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Ubiquiti access point Engineer
Technology Professional Ubiquiti UniFi wireless LAN
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. UniFi devices running across multiple venues with thousands of APs can be remotely provisioned and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent offers the expertise of seasoned wireless consultants who can assist you to determine the benefits of UniFi technology for your business and assist you to plan, deploy, manage, and troubleshoot your UniFi ecosystem.
SharePoint Server 2010 Professional
SharePoint Excel Services Information Technology Consulting
Progent's Microsoft engineers can provide cost-effective online support and development services to help you to design, deploy, administer, and maintain Microsoft SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document management applications, blogs, data marts, business information systems, enterprise search, workflows, and other utilities to promote and improve collaboration. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Project. Progent can assist you to upgrade from earlier versions of SharePoint or move a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
Technology Consulting Services Citrix NetScaler
Professionals desktop and application virtualization
Citrix has developed a comprehensive family of products that provide enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for server-based delivery of Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to evaluate the business advantages of Citrix technology and help you plan, validate, implement, troubleshoot, and support Citrix virtualization platforms.
Support and Help Microsoft Exchange 2016 Migration
Exchange Server 2016 Migration Consultant
Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.
Office Access database Programming Firms
Expert Development Microsoft Access
Progent offers affordable remote consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and offers advanced assistance for application programming, database conversion, performance tuning, BI reporting, and maintenance. Progent also offers custom online classes for Access programming and DBA services.
Office Access Education
Consultants Microsoft Access software development
Progent can provide economical remote consulting services for all releases of Microsoft Access including Access desktop and Access Web App and can provide expert help for application development, database migration, performance tuning, report design, and troubleshooting. Progent also offers tailored online classes for Access application development and database administration.
Biggest Citrix VHD desktops Specialists
Citrix XenDesktop virtual desktops IT Consultant
Citrix offers a powerful family of platforms that deliver advanced manageability, scalability, and responsiveness for server virtualization and for server-based distribution of Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the strategic benefits of Citrix technology and can help you design, test, deploy, troubleshoot, and maintain Citrix virtualization platforms.
Mac VoIP Remote Troubleshooting
OS X VoIP Troubleshooting
Progent's Apple Mac networking engineers can help you with a broad array of system foundation areas such as network architecture, off-site and mobile access, internetwork communication, protection, and new technologies including VoIP and fast wireless networking. For business networks based solely on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the complexity of planning, integrating, and supporting a network infrastructure that is reliable, secure, efficient and aligned with your corporate goals. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Microsoft Active Directory Specialists
Active Directory IT Consultant
Microsoft Windows Enterprise Directory requires extensive field experience to configure optimally across a large corporation. Progent’s Microsoft Certified engineers are experts in designing, deploying, and maintaining sophisticated Microsoft Enterprise Active Directory installations. Progent’s areas of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual legacy version configuration objects in online Active Directory environments, and repair of unsuccessful configurations of Active Directory and AD-associated programs.
Microsoft Enterprise Mobility Suite IT Consultant
Mobile Application Management Professionals
Progent's Microsoft-certified Intune consultants can assist your organization to understand the strategic case for adopting Intune for administering your portable devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can help your company to configure security policies, plan and deploy pilot systems to evaluate the appropriateness of Microsoft Intune for your environment, install Intune throughout your enterprise, integrate Intune with SCCM for single-console change management, and maintain your Intune deployment.
24 Hour Help Desk Support
Best Microsoft Help Desk Online Support
The Help Desk Call Center service delivery model adopted by Progent's Technical Response Center gives small and midsize businesses an affordable option to dependence on independent consultants by offering broad technical knowledge shared by multiple support teams, optional round-the-clock access to emergency help, fast escalation to appropriate experts for solving the most complex issues, service consistency and dependability, prompt follow through overseen by veteran support administrators, a selection of convenient mechanisms for requesting service jobs, plus a high level of progress visibility made possible by ticket tracking and accessible through a web portal.
ERP Outsourced Programming
After Hours Axapta Application Consultants
Progent can give you access to programmers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to match your particular company needs. Progent’s Microsoft consultants provide experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce integration support for secure, company-wide resource sharing as well as integration with CRM applications.
Antispam Technical Support
Antispam Subscription
E-Mail Guard is a complete solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by providing continually improved spam and virus blocking, policy management, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and reporting tools as well as outbound email filtering to help you repair your email environment and define and enforce company security policy.
Remote Working On-site Technical Support
Remote Workers Onsite Technical Support
Progent has two decades of background assisting small and medium-size organizations to design, deploy, optimize, administer, and troubleshoot IT networks that incorporate teleworkers.
Email Encryption Key Management Engineer
ProSight Email Guard Content Filtering Professionals
Progent's ProSight Email Guard uses the technology of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
Engineer Mac Backup
VMware VDP Backup, Consult
Progent can provide affordable remote support from engineers with expertise in a wide array of products and services that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent offers expertise for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist you to implement, enhance, or maintain backup/restore solutions for a variety of topologies including local, edge to datacenter, cloud, or a mix.
Solaris Support and Setup
Solaris Engineer
Progent's Solaris platform support services offer small and mid-size businesses and software developers support for managing and maintaining Solaris environments that operate with Microsoft-powered technology. Progent can give your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of experience provides you with a convenient one-stop consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Shared Help Desk Ticketing Support Services
Support and Help Shared Service Desk
Progent’s Shared Help Desk service allows your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
After Hours Technology Consulting Services Windows 7 Help Desk
Microsoft Windows 7 Evaluation Computer Engineer
Progent's certified consultants can provide offsite and onsite consulting services to assist your company to administer, support, and repair computers based on Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, backup and restore, remote connectivity, mobile device management, wireless network design, and 24x7 network monitoring.
Remote CISSP-ISSAP Certified Firewall Configure
Cybersecurity Architecture Consultant Services
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through rigorous testing and significant experience with information security architecture. ISSAP consultants possess comprehensive understanding of access management mechanisms and methodologies, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all phases of architecture security.
Small Business Migration Consultant
On-site Technical Support Small Office
Progent provides the services of Microsoft and Cisco-Premier network support experts to offer customers economical ways to help companies optimize the benefits of Microsoft and Cisco products. For networks that span from small offices to large corporations, Progent's expert consultants can help you improve your network's e-mail infrastructure, security, availability, performance, and IT management.
Technology Professional Ubiquiti UniFi Controller
Consulting Ubiquiti UniFi WLAN
Progent offers fast access to the skills of veteran wireless consultants who can help you to assess the benefits of Ubiquiti UniFi Wi-Fi APs for your company and help you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to select, provision, and position Ubiquiti UniFi Wi-Fi access points for optimal coverage and performance.
Professional Mac Online
OS X Technical Support Specialist
Progent offers national remote help and consulting services for businesses that operate macOS and OS X environments or whose information systems include a combination of Mac and Microsoft products. Progent's engineers offer macOS and OS X users a variety of IT services including desktop assistance, upgrading to the current version of macOS from earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also assist you with iPhone and iPad integration and management, or moving to iCloud services. Remote network consulting provides maximum return for your IT dollar by protecting client productivity and shortening the hours billed for network analysis and repair. Advanced remote access utilities and skilled technicians and consultants combine to enable Progent to solve most IT issues without wasting time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the toughest network issues.
Small Business 300 AP Network Consultant
Small Business WAP300 AP Remote Troubleshooting
Cisco's Small Business family of access points are Linux-based units engineered as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure experts offer remote or onsite integration and troubleshooting support to assist you to design, configure, upgrade, tune, manage and debug Cisco Small Business Wi-Fi AP deployments of any size or architecture.
Microsoft Exchange 2010 Upgrade Consulting
Consultancy Microsoft Exchange Server 2010 Migration
Progent's Microsoft and Cisco-certified consulting experts can assist you to determine the value of Exchange Server 2010 for your business and can help you to design and carry out a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 that will offer quick payback by increasing your workers' efficiency, lowering the cost of hardware and service, simplifying administration, and integrating your key communications technologies.
Implementation Consulting Companies Cisco Remote Access
Cisco Remote Access Information Technology Outsourcing Firms
Progent's Cisco-certified CCIE network infrastructure experts can help you to configure, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software support.
Services SQL 2008 Analysis Services
MS SQL 2008 Online Support Services
SQL Server 2008 delivers indispensable, standardized tools to computer experts as well as to network users, lessening the difficulty of designing, deploying, managing, and accessing enterprise data and analytical programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Technology Professional ISA 2006 Firewall
Consultant ISA 2006 Firewall
ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft Internet Security and Acceleration Server support professionals can help you design, rationalize, pilot, install, configure and manage the Standard or Enterprise edition of ISA Server 2006 on your network.
Dynamics GP Software Computer Engineer
Microsoft Dynamics GP ERP Information Technology Consulting
Progent’s Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP. Dynamics GP is a financial and business analysis solution built, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and integrate, and with its modular design you can license only the functions you currently require, with the option to expand clients and increase functionality in the future. Progent’s Dynamics GP/Great Plains support engineers can show you how to install, configure and manage the latest version of Microsoft Dynamics GP or upgrade efficiently from an earlier release.
Aironet Wi-Fi Access Point Setup and Support
Aironet Wireless Access Point Integration Services
Progent's Cisco-certified wireless networking experts can help businesses of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet Wi-Fi access point environments to provide the throughput, range, capacity, scale, security and ease of management required for seamless connectivity between Wi-Fi and wired networks. Progent can provide efficient remote and on-premises support for end-of-life and current 802.11ac Aironet wireless access points and Progent can assist you design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
Top Ranked Call Center Sharing Remote Support
Call Center Sharing Technology Consulting
Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Support services are offered at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
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