Expanding your remote workforce may have a significant effect on network architecture, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your San Diego company to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist San Diego, California businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as part of a business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists along with world-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, add details, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables you to augment your current Help Desk Call Center staff by sharing delivery of Support Desk support services seamlessly between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your from-home workers, refer to Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your San Diego, California business, phone 1-800-993-9400 or visit Contact Progent.