Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your San Diego organization to select the right tools and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist San Diego, California organizations to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, company-wide switchover to a telecommuter business model, which might be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to supplement your existing Call Desk team by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class desktop support to your at-home employees, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your San Diego, California organization, call 1-800-993-9400 or go to Contact Progent.