Enlarging your remote workforce may have a significant impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your San Diego organization to select the appropriate technologies and follow best practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help San Diego, California companies to with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide changeover to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their current trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your company to expand your existing Call Center team by splitting delivery of Help Desk services transparently between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your San Diego, California company, call 1-800-993-9400 or visit Contact Progent.