San Diego Offsite Workforce Integration Consulting Partner
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Diego organization to pick the right technologies and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help San Diego, California companies to with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
A fast, enterprise-wide transition to a teleworker business model, which might be motivated by an epidemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows you to augment your current Support Desk organization by sharing responsibilities for Help Desk Call Center support transparently between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your San Diego, California business, call
An index of content::
SCOM 2012 Cloud Monitoring Computer Consultant
Open Now Microsoft System Center OpsMgr 2012 R2 Online Troubleshooting
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and fixing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to remediate critical problems detected by System Center 2012 Operations Manager.
Proxim Tsunami Wireless Case Studies
School Wireless Case Study
Progent provided a wireless networking solution that enabled a school to increase productivity and eliminate the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote locations as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better bandwidth and reliability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided protection against outside interference.
Juniper SRX100 Router Cybersecurity Team
24/7 Information systems Security Outsourcing Juniper SRX100 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Jabber and Cisco TelePresence Server Technology Consulting Services
Technology Consulting Jabber and Android
Progent's Jabber consultants offer remote or onsite expertise to help businesses of any size to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide in-depth support for all the technologies that go into creating an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.
MCSE Expert Certified Microsoft Windows Server 2008 Cluster Information Technology Consulting
Failover Clusters Windows Server 2008 Technology Consulting Services
The cluster feature set built into the high-end editions of Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and maintenance of server clusters that offer greater levels of network dependability, security, performance, and versatility. New or enhanced features include cluster verification, easier configuration and installation, unified cluster administration, redesigned cluster architecture for increased availability, hardened security and quorum models, minimization of failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you evaluate the advantages of failover clusters, plan and execute an installation, educate your IT staff to administer your failover clusters, deliver ongoing consulting and support services, and create and validate a business continuity plan.
SBS 2003 Network Consultant
24x7 Microsoft SBS Professional
Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but manageable IT network. The inter-connectivity demands of the Microsoft .NET components bundled with Small Business Server calls for an IT consultant with real-world background and broad knowledge in designing and implementing effective and comprehensive business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting IT solutions powered by the SBS suite of servers and programs.
24x7 Specialists ASR 9000 Router
Remote Technical Support 1900 Router
Cisco offers a full product line of routers including routers built to provide the security, performance, and reliability demanded by organizations from small offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system uptime. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.
Microsoft 365 and iOS Online Consulting
Microsoft 365 IDFix Support Outsourcing
Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and associated email infrastructure to reduce hardware expense and administrative overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online support to help your organizations to assess the benefits of Exchange Online, design a solution that aligns with your functional requirements and IT budget, implement an efficient migration from your current Exchange organization to one that includes Exchange Online, train your IT team and end users, and provide ongoing consulting and troubleshooting.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Specialist
Catalyst 9100 Series AP Management Help and Support
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.
Solaris Security Firms
Protecting Solaris
If your company runs a Sun Solaris network or a mixed-platform computer system, Progent's CISM and ISSAP-certified security specialists can help your entire organization in a broad range of security areas including security administration practices, security architecture and models, access management products and methodology, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the basic competencies and international standards of performance that information security professionals are expected to possess. These accreditations give executive management the confidence that those who have earned their CISM or CISSP certification have demonstrated the background and knowledge to deliver world-class security management and engineering help.
SCCM 2012 Troubleshooting Computer Consultants
SCCM 2012 Reporting On-site Support
Progent can help your business to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from an older change management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving business needs. In addition, Progent can help you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services.
Small Business 500 AP Online Support
Small Business 300 AP Network Consulting
Progent's Cisco-certified wireless integration consultants can assist you to deploy, manage, and debug Cisco Small Business 100/300/500 Wireless Access Points.
Live Online PowerPoint Class
Live Online Office Excel Classes
Progent's webinar training classes provide small businesses the cost savings, simplicity, and flexibility of online learning plus the proven training techniques of expert teachers who employ sophisticated technology to simulate real-time, participatory classrooms. Progent can provide online training for popular desktop software including elements of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Project: Microsoft Dynamics accounting and management reporting products including MS Dynamics GP (Great Plains); plus other leading desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Top ProSight Remote Managed IT Services Professionals
ProSight Remote Network Management Consult
Progent's ProSight family of managed IT services are designed to offer businesses who have minimal internal IT administration and support teams with low-cost help from enterprise-class management tools and consulting expertise. Advantages of the ProSight catalog of managed services include flat-rate network maintenance expenses, automation of common administrative tasks, ongoing absorption of new information technology, graceful transition from older systems to up-to-date solutions, close fit between computer technology with strategic goals, access to seasoned IT consultants, and allowing management to focus on business issues instead of fast-evolving computer technology.
UNIX with Windows Integration Support
Consulting Services Windows and UNIX
If you are producing UNIX-based software on a network that includes MS Windows-based servers, desktops, and office applications, Progent offers comprehensive network support outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the continual hassle of maintaining your company information system. By using smart server monitoring and by providing online and on-site support when your company needs it, Progent offers an affordable way for supporting an IT system that provides excellent reliability, security, and efficiency. Progent's developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, network monitoring services, and Help Desk Call Center support.
Outsourced Programming Data Mart
24/7 ASP Design
If you want to update your corporate web site, build internal webs for applications such as human resources or employee training, establish a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and experienced web developers. Progent's consultants can also show you how to build and maintain a secure, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web solutions.
Microsoft Exchange Server 2016 Migration Integration
Microsoft Exchange Server 2016 Migration Planning IT Consulting
Progent can help your business in all phases of your migration to Exchange 2016 including designing high availability architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring HLB for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
24-7 Professionals Threat Management Gateway 2010
Forefront TMG 2010 Support and Setup
Forefront Threat Management Gateway builds on the powerful security capabilities of ISA Server and offers a centrally administered Internet gateway that acts as a single-server solution for an array of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting features, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut costs and improve recoverability. Progent's Microsoft consultants can help you to design and execute test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also assist you to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Backup Services
VMware VDP Backup, Consultants
Progent can provide affordable remote access to consultants skilled in a wide array of utilities and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent offers help for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can help your company to install, enhance, or maintain backup solutions for a variety of architectures including local, edge to datacenter, cloud-based, or hybrid.
VMM Console Computer Consultant
SCVMM Planning Onsite Technical Support
Progent's Microsoft-certified consultants can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist you to move from a legacy edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and repair your existing SCVMM ecosystem so you realize maximum business value.
Professionals Security Incident Response
Security Incident Response Specialists
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security experts. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with any of the security capabilities addressed within GIAC certification including evaluating network security mechanisms, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
NetDocuments ndOffice Consultant
Specialist NetDocs Security
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for law practices. Progent can provide online access to NetDocuments experts who can assist your law firm to plan, deploy, manage, optimize, or troubleshoot a document management system solution powered by NetDocs.
Top Aironet Wave 2 Wi-Fi AP IT Services
Consulting Services Aironet 2800 Access Point
Progent's Cisco CCIE Wi-Fi network infrastructure consultants offer remote or on-premises integration and debugging support to help your organization to plan, configure, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to work with your specific office design, construction, and expected network traffic.
Windows Server 2012R2 Cloud Specialist
Microsoft Windows Server 2012 R2 Onsite Technical Support
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test environments and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security strategy, automate network administration, help with application development, and build and validate a disaster recovery/business continuity plan.
System Center 2016 Operations Manager Online Consulting
System Center 2016 and Exchange Integration Remote Technical Support
Small to mid-sized businesses can now enjoy all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced network service packages, small and midsize businesses can select a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small business information systems world-class reliability, protection, and performance.
Cisco New Mexico Consultancy Firms
Arkansas Network Management
Progent’s National Support Center provides national remote help for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support engineers offer phone support and remote direct network connection to isolate and resolve network problems rapidly and affordably. The scope of technical experience represented by Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult network issues to qualified specialists as required.
Online Wireless Site Survey Professionals
Computer Consulting Online Wireless Site Survey
Progent's wireless site survey services help you to design, install and troubleshoot a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that has the coverage, performance, density, Quality of Service, data protection, and hand-off ability your business needs. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and onsite survey services for confirming, tuning, and troubleshooting an operational Wi-Fi LAN.
Microsoft Azure cloud integration Design Firm
24/7 Consultants Azure hybrid cloud solutions
Progent can assist small companies to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud computing models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android smartphones and tablets.
SCCM 2012 Upgrade Integration
Remote Troubleshooting SCCM 2012 Asset Management
Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from an older device management solution or help you to modify your current SCCM 2012 ecosystem to support your changing IT needs. In addition, Progent can help you to create a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
Sun Solaris Professionals
Consultancy Linux
Progent's UNIX platform support services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience provides you with a convenient one-stop consulting firm to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.
Top Quality Microsoft Expert SharePoint 2013 IT Consulting
Top Ranked SharePoint 2013 PerformancePoint Services On-site Technical Support
Progent has been delivering SharePoint support since the first product was published more than a a dozen years, and Progent has the scope of technical knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can help you to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in specific jobs related to your SharePoint 2013 migration.
Solaris to Windows Upgrade Consulting
Upgrade Consulting Solaris
Progent can help your business to plan and implement an efficient migration from a Solaris-based IT system to a network powered by Windows and suited for supporting Microsoft's familiar office productivity suites, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can show you how to preserve your information and minimize productivity discontinuity by developing an efficient transition plan that preserves your existing assets in Solaris application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include analysis of current environment, transition planning and validation, Microsoft Exchange migration services, data and application transition, and processor and storage migration and consolidation.
Co-Location Computer Consulting
Colocation Network Consultant
Progent’s data center IT services are designed for companies with equipment housed at Internet Data Centers or data center co-location hosting sites and requiring on-demand on-premises service at the colocation site plus remote support from Microsoft and Cisco Certified experts. Progent offers a complete array of data center and IDC and colo consulting services including network architecture evaluation, Windows and UNIX server installation and support, troubleshooting for server and communications networking, design and installation of zero-downtime configurations, defining and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering systems.
Top Great Plains Specialist
MCSE Expert Certified Dynamics GP Computer Engineer
important features of Dynamics GP software include a modular structure that allows you to license just the components you need, a standardized foundation built on Microsoft technologies to protect your investment and offer a highly integrated environment, advanced reporting services that permit you to track all activities, income and spending and sales trends, compatibility with Microsoft Office to speed access to business information, the capability to integrate data from almost any database or workstation application into Microsoft GP, and an open design that makes it easy to develop custom programs. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP support professionals to show you how to turn the advanced features of Dynamics GP accounting into a productive business management solution.
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