Expanding your remote workforce may have a significant effect on network architecture, security/compliance, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your San Diego company to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist San Diego, California businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as part of a business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists along with world-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, add details, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables you to augment your current Help Desk Call Center staff by sharing delivery of Support Desk support services seamlessly between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your from-home workers, refer to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your San Diego, California business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::


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    For smaller organizations, computer security and information assurance and regulatory compliance can be excessively complex to master but too dangerous to overlook. The world's biggest institutions have been hacked, and the leading cloud services have occasionally been knocked out. It looks as though there's nowhere to run. Progent has made it affordable for small and midsize organizations to carry out vital security tasks effectively by providing the advantage of billed time to the closest minute without any minimum billing for online help. You have the help of a seasoned information expert to deliver precisely the knowledge you need when you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any aspect of network security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data leak protection, compliance reporting, and creating a comprehensive security plan.

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    Progent has created special network security service bundles intended to provide larger enterprises a professional and comprehensive security assessment from a group of certified security consultants. All Progent's security evaluation bundles feature a suite of procedures like network scans from inside and from beyond the corporate firewall, expert interpretation of scanned data by certified security consultants, creation of a paper documenting the findings, plus a live concise executive outbrief and an in-depth interactive outbrief for in-house IT administrators.

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    Progent provide businesses of any size world-class IT remote or in-person consulting services for networks based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.

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    Progent's seasoned application designers and software developers can assist your company to create customizations to Microsoft GP that address the unique needs of your business while retaining the advantages of Windows integration and connectivity. Progent can also offer expertise with a selection of software development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP. These tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's Linux support experts provide small and mid-size businesses and developers help with managing and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of experience provides you with a convenient single source to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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