Enlarging your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Diego organization to pick the right technologies and adhere to best practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers support services ranging from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help San Diego, California companies to with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide transition to a teleworker business model, which might be motivated by an epidemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows you to augment your current Support Desk organization by sharing responsibilities for Help Desk Call Center support transparently between your regular support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support solution utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home workforce, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your San Diego, California business, call 1-800-993-9400 or refer to Contact Progent.