San Diego At Home Workers Connectivity Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your San Diego organization to pick the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist San Diego, California companies to with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their active tickets, add information, and append screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Call Desk organization by splitting delivery of Help Desk support seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your San Diego, California business, phone
An index of content::
Call Desk for Remote Workers Technical Support
Telecommuter Services Online Support Services
Progent has two decades of background helping small and mid-size businesses to plan, implement, tune, administer, and debug computer networks that incorporate at-home workers.
Services Microsoft LCS Server
Microsoft LCS Server IM Remote Troubleshooting
Microsoft Communications Server delivers IM and presence in a scalable, enterprise-grade solution offering advanced protection, transparent compatibility with popular Microsoft software, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and improved business efficiencies, enhanced worker output, and better IP protection. Microsoft Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants can provide online and on-premises support and troubleshooting services for your Office Communications Server deployment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add business value to your IT system
Virtual Machine Hosting Consultant Services
ProSight Private Cloud Hosting Services Engineers
Progent's ProSight Virtual hosting services provide small companies a range of benefits including reduced capital expenditures, savings on operational costs, improved management focus, world-class security, greater fault tolerance, and regulatory compliance.
Microsoft Certified Expert Support Outsourcing Windows Server 2016 and System Center
Windows Server 2016 PowerShell Computer Engineer
Progent's certified IT consultants can provide Windows Server 2016 integration consulting to assist businesses of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Immediate Windows Server 2022 Disaster Recovery Integration Support
Windows Server 2022 PowerShell Network Consultant
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted installation of Windows Server 2022.
Herakles Colocation Center Test Lab Professionals
Herakles/QTS Test Lab Services
Progent's Test and Training Lab at the QTS Internet Data Center can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients without sufficient internal resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical network initiatives on schedule.
Exchange Server Upgrade Specialist
24-Hour Engineer Exchange 2003 to Exchange 2010 Upgrade
Progent can provide comprehensive support for every step of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site analysis, project planning, specification of new software licenses and hardware needed, suggested vendor sourcing, pilot verification at client location or at Progent's testing lab, managing transitional coexistence between Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old system, and webinar training for client's support staff and users.
Microsoft Lync Presence Technology Professional
Expert Microsoft Certified Lync Server 2013 Front End Pool Pairing Specialists
Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office or Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut expenses by doing away with VoIP equipment and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence experts offer online and onsite support to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business migration.
Ekahau Wi-Fi Site Survey Engineer
Ekahau Wi-Fi Site Debugging Technical Consultant
Progent's Ekahau-certified Wi-Fi network design consultants can help your business to design, install, optimize, manage and debug a Wi-Fi solution optimized for your facilities. Progent can provide online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for managing the health of multiple Wi-Fi networks.
Top Quality CCDP Expert Certified Technology Consulting Services Catalyst Wi-Fi 6 AP Management
Biggest Cisco EWC for Catalyst 9100 AP Support Services
Progent's Cisco-certified Catalyst Wi-Fi 6 WAP consultants can provide economical remote and on-premises support for Catalyst Wi-Fi 6 wireless access points.
Network Consultants System Center 2016 and VMware Integration
System Center 2016 Disaster Recovery Support and Setup
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, enhancing and repairing System Center Operations Manager environments and offer organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix serious problems detected by Microsoft SCOM 2012.
Cisco Management Professional
Help Cisco Management
Progent's Cisco certified networking experts have extensive background assisting Internet Service Providers to design, deploy, manage, optimize, and troubleshoot fault-tolerant, extensible network environments appropriate for public networks.
Exchange 2013 Unified communications Support and Integration
MCSE Expert Certified Exchange 2013 In-Place Hold Remote Support Services
Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These improvements favorably impact vital IT areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 environment. Progent can also provide ongoing remote support and management for Microsoft Exchange 2013.
Private Cloud Solutions Specialist
Urgent ProSight Virtual Hosting Consulting Services
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small organization's production servers in a solution that gives the highest level of dependability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting options are based upon proven virtualization technologies that enable small companies with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and IT administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.
Windows Server Hyper-V 2016 Containers Support
Microsoft Certified Windows Server Hyper-V 2016 Network Engineer
Hyper-V 2016 incorporates key features first developed for and refined on Azure, among the world's largest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to verify the ability of Hyper-V 2016 to support your vital applications, plan an efficient network architecture for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade strategy, train your IT management and technical support personnel, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment delivers maximum business value.
Train Microsoft PowerPoint for Mac
Emergency Mac Office Word Instruction
Progent offers onsite education designed for people who want to broaden their understanding of the macOS and OS X platform, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online classes for macOS and Mac OS X application software.
Contract Programming Dynamics GP 2015 Power BI
Dynamics GP 2015 Azure Integration Services
Dynamics GP 2015 R2 introduces a revamped design that enhances cloud readiness, supports the most popular smart phones and tablets, permits single login with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies reporting, includes new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of knowledge and hands-on experience to address the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the return on your investment in this mission-critical product.
Skype for Business Edge Server Pool Consulting Services
Skype for Business and Cloud Voicemail Professionals
Progent's Microsoft-certified consultants can provide online and on-premises consulting services for organizations of all sizes to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Microsoft or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified network security experts can help you design and validate a security strategy for your Skype for Business deployment that meets government and industry standards.
Remote Exchange 2000 Upgrade Upgrading
After Hours Expert Microsoft Certified Exchange Server 2000 Upgrade Support and Setup
Progent is one of the most qualified network support firms for designing email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses receive all the advantages of Microsoft Exchange Server 2000 for common situations such as updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
Automatic Network Topology Diagrams Network Consulting
Integration Services ProSight Infrastructure Monitoring
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance issues.
Infor SyteLine CloudSuite Accounts Payable Consulting Services
Specialists Infor SyteLine CloudSuite Production Control
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates more than a quarter century of experience helping manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of critical business processes in order to bring products to market fast and meet customer schedules consistently. Progent can provide the skills of an ERP consultant with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that spans from as-needed advice to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, technical support, ETL, Microsoft 365 integration, training, and DBA services.
Anti-Virus Consultant
Anti-Spam Setup and Support
E-Mail Guard by Postini provides constantly updated spam and virus filtering, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to purchase for a regular Postini license, you can still get the use of Postini's Perimeter Management technology through Progent's E-Mail Guard anti-spam and virus defense aggregation program. Progent's expert email security professionals can help you devise an email defense plan that includes antispam and virus protection services and policies.
Microsoft Operations Manager Case Study
Top Rated Operations Manager Case Study
Before Progent's Microsoft Operations Manager solution, network issues were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses created by Microsoft Operations Manager, Progent is now able to anticipate network troubles before they becomes serious enough to disrupt network availability. Because of MOM, Progent can deal with looming problems before customers suspect that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to deliver small business networks enterprise-class reliability, security and productivity.
Consultant Ubiquiti UniFi WLAN
Engineers Ubiquiti UniFi access point
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi devices installed on multiple sites with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can help you to determine the benefits of Ubiquiti's UniFi products for your environment and assist you to plan, deploy, manage, and maintain your UniFi ecosystem.
Catalyst 9136AX Access Point Consulting Services
Technical Support Catalyst Wireless Access Point
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
.NET Android Developer Firm
Contract Programmer .NET Blazor
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and can build or update .NET apps rapidly and at low cost.
Remote Troubleshooting SCCM 2012 Device Management
SCCM 2012 Site Hierarchy Design Configuration
Progent's Microsoft-certified consultants can help your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving business needs. In addition, Progent can assist you to build a software foundation that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft platforms including ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Professional domain expiration management
ProSight SSL management Consultant Services
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it.
Enterprise Active Directory Network Support Consultants
Software Consultant Enterprise Windows 2019
For large businesses, Progent can supplement in-house IT staffs by offering world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can act as a transparent nearby extension of corporate IT management. Progent's enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbox conformance, project management, and top-level service for multi-site office environments powered by Enterprise Windows 2003. Progent can provide field engineers and technicians to assist with a site relocation or office move, or a network designer to help with building or using an Internet Data Center or Hosting Facility.
Wireless Site Survey Remote Consulting
Online Wireless Site Survey Remote Support Services
Progent's Wi-Fi site survey services make it easy to design, implement and troubleshoot a Wi-Fi LAN optimized for your facilities, providing you a WLAN that delivers the coverage, performance, capacity, security, and hand-off capability your business needs.
XenApp Virtual Windows Applications Remote Technical Support
Virtual Application Delivery Specialist
Progent's Citrix-certified consultants can assist your business to design, install, manage, and support a virtualized application delivery solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's datacenter support consultants can assist your organization to manage and maintain an off-site datacenter that features high availability, enhanced security, and rapid disaster recovery.
Engineer LifeSize Video Conferencing
24 Hour Cisco Telepresence Engineer
Progent offers the support of an accredited consultant with expertise deploying technology from the leading video conferencing/telepresence providers including Cisco, Polycom, and LifeSize and can help your company to design, install, expand, or maintain a video conferencing solution that preserves your current investment and optimizes the strategic value of your information network. Progent also offers the services of infrastructure engineers who can help companies of all sizes to create and troubleshoot a communications network that delivers the speed, reliability, security, and expandability you need to accommodate your video conferencing/telepresence solution.
Select Topic: