Enlarging your remote workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your San Diego organization to pick the appropriate tools and follow best practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist San Diego, California businesses to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote technical support specialists along with world-class ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active trouble tickets, add information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables you to augment your current Support Desk staff by splitting responsibilities for Call Desk services seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading professional services automation platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your at-home employees, visit Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your San Diego, California business, phone 1-800-993-9400 or refer to Contact Progent.