Enlarging your at-home workforce may have a significant impact on IT architecture, security, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your San Diego organization to pick the right technologies and follow leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide services that go from on demand guidance for helping you past occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can help San Diego, California companies to succeed with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.
Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a teleworker business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, enter details, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows your business to supplement your existing Call Center organization by splitting responsibilities for Support Desk services transparently between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one PSA tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your San Diego, California company, phone 1-800-993-9400 or refer to Contact Progent.