Enlarging your remote workforce can have a major effect on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your San Diego organization to pick the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist San Diego, California companies to with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their active tickets, add information, and append screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Call Desk organization by splitting delivery of Help Desk support seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your at-home employees, visit Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your San Diego, California business, phone 1-800-993-9400 or refer to Contact Progent.