Expanding your remote workforce may have a significant effect on IT architecture, security/compliance, and company culture. Progent has two decades of background helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your San Diego organization to select the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide support services ranging from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help San Diego, California businesses to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, company-wide transition to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Call Center organization by splitting responsibilities for Support Desk support seamlessly between your regular support personnel and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the leading PSA tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class technical support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your San Diego, California organization, call 1-800-993-9400 or go to Contact Progent.