Expanding your remote workforce can have a significant effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your San Diego organization to select the appropriate tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help San Diego, California businesses to succeed with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A sudden, organization-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of remote technical support specialists along with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their active trouble tickets, add details, and append screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service enables your business to augment your current Help Desk team by splitting delivery of Call Center support services transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support solution based on the number one PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your San Diego, California company, phone 1-800-993-9400 or visit Contact Progent.