San Diego Offsite Workforce Connectivity Consultants
Call Desk Solutions Consulting Experts
Expanding your telecommuter workforce may have a significant impact on network architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your San Diego organization to select the appropriate technologies and follow best practices in creating and operating a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist San Diego, California businesses to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be activated by a pandemic or as part of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their current tickets, add information, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to supplement your current Call Center staff by splitting responsibilities for Call Desk support seamlessly between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your teleworkers, see Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your San Diego, California business, call
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Consultants 64-bit Computing
64-bit Computing Specialist
Progent's Microsoft-expert engineers can assist your organization to update your desktops from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of upgrading to 64-bit PC desktop processing, design an affordable migration strategy that minimizes operational disruptions, and offer economical, expert remote help to assist you to install 64-bit desktop operating systems and application programs on your existing computers.
Malware Forensics Remote Troubleshooting
ProSight Next Generation Endpoint Protection Support and Help
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools by SentinelOne to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats.
64-bit Server Engineer
Professional 64-bit Computing
Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide migration to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit environment to verify that it supports all of the important 32-bit programs which you want to retain plus the new 64-bit editions of applications you plan to run.
Remote Microsoft Expert SharePoint 2013 eDiscovery Center Remote Troubleshooting
Support and Integration SharePoint 2013
Progent has been providing SharePoint support since the first product was released over 20 years ago, and Progent has the breadth and depth of IT knowledge to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; determine whether an in-house, Cloud-based or hybrid deployment is most sensible for your organization; and select the right edition of SharePoint 2013 for your applications. Progent offers full project management support or can help in individual tasks related to your SharePoint 2013 deployment.
SCDPM 2012 and SQL Server Information Technology Consulting
After Hours SCDPM 2012 Compliance Support and Setup
Progent's Microsoft-certified consultants can provide online or onsite support to assist companies of any size to plan, deploy, manage, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide occasional help for resolving especially stubborn issues, or comprehensive project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
Windows Server Essentials and Microsoft 365 Specialist
Consultants Windows Server Essentials Hyper-V Replica
Progent's consultants offer budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can provide full-service project management to help you design and execute an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.
SQL Server 2014 Migration Setup and Support
SQL Server 2014 Database Migration IT Consultant
SQL Server 2014 incorporates major improvements in critical areas including performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates transparently across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services such as system design, configuration, management, troubleshooting, and application development services to help businesses of any size to realize fast return from their SQL Server 2014 deployment.
Consultant Services Time Machine Backup
Time Machine Backup Specialist
Progent can provide economical online access to consultants skilled in a broad range of utilities and technologies that provide solutions for backing up Windows, Apple Mac, and Linux servers and desktops as well as laptops and smartphones. Progent offers consulting support for all major backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent's consultants can assist you to install, enhance, or maintain backup/restore systems for a variety of architectures such as on-premises, edge to datacenter, cloud, or a mix.
Security Audit Services Juniper J Series Gateway
Juniper J Series Firewall Cybersecurity Companies
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
.NET Blazor Development Firms
ASP.NET Core Design Firms
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can create or update .NET applications quickly and affordably.
Consultancy ransomware removal and data recovery
Technology Professional ransomware rebuild
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Help Desk Sharing Setup and Support
24x7 Professionals Supplemental Call Center
Progent's Shared Call Center service makes it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Juniper SA Series SSL VPN Forensics Services
24 Hour Security Audit Services Juniper SA4500 SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
VMware VCDX certified Consultants
VMware Cross vCenter NSX Consult
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also permits transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, configure, test and administer a DR system based on VMware SRM and VMware NSX.
Dynamics GP SSAS Professionals
Dynamics GP Analysis Cubes for Excel Specialists
Dynamics GP accounting includes analytics and reporting features that let you track all business processes, sales and spending, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support services can enable you to create reports that allow you to analyze your business more thoroughly, converting uncooked data into valuable business information. Progent can enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer custom business application development and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.
Small Business Network Consulting Firms Intune Mobile Device Management
24 Hour Expert Microsoft Certified Intune Mobile Device Management Network Consulting Group
Progent's network consultants can assist your company to automate desktop PC software update management by delivering support for management tools that include System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.
Threat Management Gateway Outsourcing
Forefront TMG Firewall IT Services
Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that acts as a one-server solution for a variety of security features such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, allows custom reports generated by SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to lower expenses and improve availability. Progent's Microsoft engineers can assist your company to design and execute test and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also help you to migrate economically to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
ProSight Phishing Protection Consulting Services
iPhone Security Integration Services
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware.
Microsoft Exchange 2003 Configuration
Exchange Server 2003 Upgrade On-site Technical Support
Progent's Microsoft Premier professionals offer world-class support for enterprise-wide implementations of Microsoft Exchange Server. Progent's consultants can show you how to plan multi-site Exchange Server 2007 installations or upgrades and can provide local technicians to assist enterprises with installations of Microsoft Exchange in the or any region served by Progent's engineers.
ProSight Reporting ConnectWise Manage Ticketing Technology Consulting
ProSight Reporting Remote Network Infrastructure Management Online Help
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ProSight Windows Server Management Network Consulting
Automated Server Management On-site Support
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your business.
Microsoft Certified Partner Exchange 2000 Server Troubleshooting
Urgent Setup and Support Microsoft Exchange
Progent is one of the most qualified information technology consulting firms for creating e-mail solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under common situations including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server administration.
Cisco ASA Firewall with Firepower Remote Support Services
Consulting Services ASA Firepower
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified management and automation of advanced security capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally manage network ecosystems that include branch offices, data centers, and cloud resources.
Server Virtualization Onsite Technical Support
Server Virtualization Remote Consulting
With virtual server technology, businesses can run multiple virtual machines on one actual server. Virtualization technology enables businesses to enjoy all the benefits of server segmentation, while avoiding the expense associated with buying extra server equipment. Virtualization is the enabling technology for building private clouds, which provide important advantages such as reducing the costs of capital equipment, datacenter facilities, and management while improving information security, system reliability, and disaster recovery. Other useful server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management consultants can help you with all areas of server virtualization and management to enable your company to contain expenses and save time.
Specialist Windows Server 2008 DirectAccess
Online Troubleshooting Windows Server 2008 R2
Microsoft Windows Server 2008 represents an important advance in making information networks more protected and available, easier to virtualize and manage, faster, and able to offer an improved environment for web hosting and development. Progent can assist your company get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, support, education, temporary staffing, monitoring, and security engineering expertise.
Professional Mac Remote
Professionals OS X Troubleshooting
Progent provides national online phone support and troubleshooting services for companies that run Apple macOS and OS X environments or whose IT systems feature a mix of Apple Mac and Microsoft technology. Progent's experts can provide Mac clients a range of IT services such as desktop support, upgrading to the current edition of macOS from legacy versions of macOS or OS X, plus help with Mac application software. Progent can also assist your business with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Online IT help provides maximum return for your information technology budget by protecting user productivity and limiting the hours charged for network analysis and repair. Advanced remote support utilities and experienced technicians and consultants allow Progent to handle most network issues without squandering time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of phone help and online connectivity. Progent can make available Cisco CCIE network experts and CISSP and ISSAP certified security specialists to help you with the most challenging network issues.
Microsoft Azure cloud migration Design Firms
Microsoft Azure firewall configuration Development Company
Progent can help companies of any size to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware expense. Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure that you sidestep the typical mistakes small companies make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Google Android smartphones and tablets.
IT Development Project Consultants
Project Planning Consultant Services
For enterprise project management support, Progent can provide access to veteran information technology professionals with decades of experience in technology management, application development, and process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise customers adhere to best practices to ensure that development or deployment projects are completed on schedule and within budget.
Computer Engineer SCDPM 2012 and SQL Server
Computer Consultant SCDPM 2012 Reporting
Progent's Microsoft-certified consultants offer online or in-person support to help companies of all sizes to plan, deploy, manage, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent offers as-needed support for fixing especially stubborn issues, or full project management services. Progent's consultants can also help you to design Data Protection Manager into an enterprise-class disaster recovery plan.
Emergency Remote Wireless Site Survey Outsourcing
Help and Support Online Wireless Site Survey
Progent's Wi-Fi site survey services make it easy to plan, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, offering your business a WLAN that delivers the reception, performance, density, data protection, and hand-off ability your company requires.
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