Enlarging your at-home workforce may have a significant impact on IT architecture, security, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your San Diego organization to pick the right technologies and follow leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide services that go from on demand guidance for helping you past occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can help San Diego, California companies to succeed with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a teleworker business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, enter details, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your business to supplement your existing Call Center organization by splitting responsibilities for Support Desk services transparently between your regular IT support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one PSA tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your San Diego, California company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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  • Azure and Cisco AnyConnect Professional Azure integration Services
  • Benefits for Home Based Network Consultants Contractor Job Benefits for Microsoft Consultants Contract Job Opportunities

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  • Cisco Firesight Management Technical Support Services Top Cisco Firepower 9300 Series Firewalls Network Consultants
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  • Cisco Security IT Outsourcing Group Cisco Security Repairing
  • Citrix XenDesktop VDI Remote Troubleshooting Citrix OpenCloud Access Technology Consulting
  • Computer Consultancy Firm Solaris UNIX Computer Consulting Firm

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    Progent's Microsoft-certified consultants can provide online or onsite support to help organizations of all sizes to design, implement, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older releases of SCDPM or from a different backup/recovery system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving particularly stubborn problems, or full project management support. Progent can also help your business to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

  • Computer Consultants Temporary IT Admin Staffing Microsoft Certified Partner Immediate Staffing Remote Consulting

  • Cisco Prime Infrastructure Online Support Services
    Urgent IT Consultant Aironet 1500 Access Point

    Progent's Cisco certified Wi-Fi consultants can provide affordable online and onsite support for both end-of-life and current Wave 2 Aironet wireless APs and Progent can help your business to plan and maintain Wi-Fi environments that include indoor and outdoor/ruggedized Aironet access points.

  • Computer Installation Microsoft and Apple Mac Desktop Computer Network Consultants Microsoft and Apple Mac Desktop
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  • Dynamics GP Accounting Computer Consulting
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    Microsoft Dynamics GP/Great Plains 2010 accounting is a full-featured business management platform that unifies data and operations across your company, interfaces easily with other applications, and connects employees, clients and vendors unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you install and maintain a robust, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business benefit from the full power of Microsoft Dynamics GP 2010.

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  • Catalyst Switch VSS Support Services
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    With the Catalyst line of switches for small and medium-sized businesses, Cisco enables companies to realize all the advantages of bringing intelligent services into their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities to make your IT network highly robust to handle time-critical requirements, scalable to support future growth, secure enough to guard confidential information, and designed for differentiating and controlling all traffic to streamline system performance. Progent's CCIE certified engineers can show you how to select and integrate Cisco switches that make sense for your company. Also, Progent's certified security specialists can help you create a strategic protection policy and configure Cisco switches so they help support your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.

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  • Dynamics GP Visual Studio Professionals Dynamics GP VBA Specialist
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  • Engineers CISSP-ISSEP Security Specialists CISSP Certified Cybersecurity
  • Exchange 2003 to Exchange 2010 Upgrade Consult Exchange 2003 to Exchange 2010 Upgrade Consulting Services

  • Microsoft Forefront TMG IT Consulting
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    Forefront Threat Management Gateway is based on the powerful security capabilities of Internet Security and Acceleration Server and offers a easily managed Internet gateway that delivers a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reports powered by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft-certified engineers can assist your company to design and carry out test and production implementations; interface Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also assist you to migrate economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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  • Exchange Online Archiving IT Consultants Office 365 mail flow Computer Engineer
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  • Training Operating System
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    Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Mid-size companies who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

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  • Help and Support Dynamics GP/Great Plains Engineer Dynamics GP Power BI

  • Branch Office Support and Help
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  • Help and Support Linux Suse Linux Computer Consulting
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    Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to permit less critical problems to fester.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    Progent's expert consultants can help you define and implement an efficient in-place Exchange Server 2007 migration plan that avoids network disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.

  • Linux Network Monitoring IT Consultants Engineers MRTG for Linux
  • Lync Server 2013 and Cisco UC Consulting Services Lync Server 2013 Front End Pool Pairing Engineers

  • Fortinet Firewall IPS Technical Support
    Top Fortinet 30 Series Firewalls Remote Support

    Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist you to deploy your Fortinet FortiGate security appliances to safeguard all your digital resources at the enterprise perimeter, within the data center core, at branches, and at the cloud edge.

  • Macintosh OSX Consultants Network Consultants Macintosh OSX

  • Microsoft Windows Server Failover Cluster Integration Support
    Windows Server 2012 R2 Cluster Management Specialists

    Progent's Microsoft-certified failover clustering consultants can help you to evaluate the benefits of utilizing Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery strategy, help your organization to design and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and show you how to streamline the management of clustered servers.

  • Microsoft Certified Active Directory Network Consultant Consulting Microsoft Active Directory

  • Top Quality Remote Troubleshooting Windows Desktop Simulation on Apple Mac
    Windows Applications on Apple Mac Online Technical Support

    For businesses with a mix of Apple Mac and Windows computers, there are two popular solutions for running Microsoft Windows-dependent applications on a Mac: an external connection to a physical Windows PC or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to connect an Apple Mac to a networked Windows-powered computer to run Windows software and share system resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac computer so that you are able to use Windows applications directly. Progent's Mac technology consultants can assist you to maintain these solutions for running Microsoft Windows applications on your Apple Macs and can in addition assist you to evaluate and configure third-party products for Microsoft Windows platform emulation.

  • Microsoft Certified Expert Azure and iPhone integration Professional Azure integration Professional
  • Microsoft Dynamics GP Installation support Urgent Dynamics GP Customization Services
  • Microsoft Exchange 2000 Onsite Technical Support Support and Setup Microsoft Exchange Upgrade
  • Microsoft Exchange 2010 Upgrade Consultant Services Microsoft Certified Expert Integration Support Exchange Server 2010 Integration

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    Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's servers in an environment that delivers the highest level of dependability and scalability and is also simple to move to any data center. Progent's Private Cloud Hosting and Management options are based upon mature virtualization technologies that allow small businesses with mixed- platform IT systems to economize significantly on the expense of capital investments, system maintenance, and network management while achieving world-class reliability and an unmatched level of vendor flexibility.

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  • Professional VoIP Phones
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    Progent's Cisco CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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  • iPhone Security IT Services
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    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware.

  • Microsoft Experts Windows 2003 Remote Consulting Technical Consultant Microsoft Windows 2003
  • Microsoft MCTS Consultant Freelancing Jobs Melbourne Australia Microsoft MCSA Engineer Part Time Job Western Australia

  • Windows Server 2016 PowerShell Professionals
    Windows Server 2016 Information Assurance IT Consultant

    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a disaster recovery solution built around Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.

  • Microsoft SBS 2008 Network Consulting Microsoft Small Business Server 2008 Support
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  • Support and Help SharePoint 2019 Web Parts
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    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite consulting expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud resources into a cohesive information management solution.

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    Progentís Disaster Recovery/Business Continuity specialists have in-depth backgrounds assisting small and mid-size businesses to minimize system downtime by providing affordable online consulting for disaster recovery/business continuity planning, fault-tolerant network architecture, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can help your company to plan and validate a sensible business continuity plan that matches your business needs and budget. Progentís disaster recovery specialists can assist you to architect, deploy, and maintain fault-tolerant technologies including redundant Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and geographically dispersed data centers.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that run with the Linux OS and can be used to monitor UNIX networks, MS Windows networks, or multi-OS situations where Linux and Windows run side by side. The Nagios monitor allows network support engineers to track system services including POP3, HTTP, SSH, and NNTP. MRTG lets you track the bandwidth in and out of SNMP network appliances including processors, routers, and switches. Progent's network integration consultants can help you use both these programs to streamline and troubleshoot your computer network.

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    Progent offers nationwide urgent technical support and consulting services for businesses that run UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX and Microsoft products. Online IT help provides maximum leverage for your information technology dollar by protecting user productivity and shortening the hours billed for network repair services. Sophisticated remote access technology and skilled technicians and consultants allow Progent to solve most IT issues without squandering time and money by going to your site. In most of situations your IT problems can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security professionals to help with the most difficult network problems.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help you to move from an older release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM environment so you get the highest possible business value.

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    Lync 2013, renamed Skype for Business, enables organizations of all sizes to build a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN telephony across a broad range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can help your company to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or hybrid topology appropriate for your present and future goals, implement Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your management team and end users. Progent offers expertise in critical components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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    Microsoft Windows Enterprise Directory demands significant hands-on experience to configure optimally across a large corporation. Progentís Microsoft Certified engineers are skilled in designing, integrating, and maintaining sophisticated Microsoft Enterprise Active Directory projects. Progentís areas of expertise with Windows Server Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with residual legacy software configuration objects in production Active Directory environments, and repair of unsuccessful configurations of AD and AD-associated applications.

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    Progent's Microsoft-certified engineers offer affordable online technical support and development services to help you to plan, deploy, manage, and maintain SharePoint 2010 environments that can feature web pages able to function as intranets, extranets, document management tools, wikis, data warehouses, business analytics, enterprise search engines, workflows, and other tools to promote and improve information sharing. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's popular office productivity programs like Office Excel, Word, Outlook, and Project. Progent can help your business to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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    In performing consulting projects for enterprise customers, Progent follows a structured methodology driven by defined milestones in order to achieve financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, pilots, design tuning, and expert implementation. All facets are recorded to make available a detailed summary of technical services delivered and to help in downstream system support.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues.

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    Progent's ProSight Virtual Hosting combines proven virtualization technology, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing solution that enhances network availability and security, eliminates management hassle, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize company can have each of its software platforms and critical application servers hosted in a secure and fault tolerant facility on a fast, high-availability virtual machine configured and supported by Progent's network service experts.

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    Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, develop an enterprise-wide security strategy, streamline IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid development of a new generation of high-end applications that can give your business a critical competitive advantage. SQL Server features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.

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