San Diego Remote Workforce Configuration Support Services
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your San Diego organization to select the right tools and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist San Diego, California organizations to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, company-wide switchover to a telecommuter business model, which might be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their active trouble tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service allows your business to supplement your existing Call Desk team by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class desktop support to your at-home employees, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your San Diego, California organization, call
An index of content::
Microsoft and Cisco Consulting Hourly Cost Networking Consultancy
Emergency Consultant Cost System Consulting Services
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large bills for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.
System Center 2012 Operations Manager IT Consulting
On-site Technical Support SCOM 2012 Management Packs
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and customize SCOM 2012 management packs based on leading practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to fix serious problems detected by SCOM 2012.
24x7 SQL Server 2014 Reporting Services Technical Consultant
SQL Server 2014 Resource Governance Network Consulting
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services including system design, deployment, administration, troubleshooting, and application development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Consulting Wireless
Cisco wireless Network Consultants
Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of any size to deploy, manage, monitor and repair advanced wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Wi-Fi Site Survey Support and Setup
Wireless LAN Site Survey Setup and Support
Progent's wireless site survey services make it easy to plan, install and debug a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that has the coverage, performance, capacity, security, and hand-off capability your business needs.
Windows Desktop Simulation on Apple Mac Remote Support
Windows Applications on macOS Network Consultants
For businesses that have a mix of Mac and Windows computers, there exist two basic solutions for using Windows-dependent applications on macOS or OS X: an external connection to a physical Windows computer or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a networked Microsoft Windows-based PC to use Microsoft Windows programs and access network resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac computer so that you can use Windows applications directly. Progent's macOS and Mac OS X technology consultants can assist your organization to manage these solutions for using Microsoft Windows applications on your Apple Macs and can in addition assist you to assess and install third-party solutions for Windows PC simulation.
Network Consulting At Home Workers Collaboration Software
Configuration At Home Workers Collaboration
Progent can help small and medium-size companies to set up collaborative solutions to allow their at-home employees to engage in productive interaction with fellow workers and other stakeholders.
Engineer SentinelOne Ransomware Defense
Remote Consulting Computer Virus Forensics
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology by SentinelOne to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats.
24-Hour Online Troubleshooting Exchange 2016 Office 365 integration
Microsoft Experts Exchange 2016 Data Loss Prevention Remote Consulting
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
802.11ac Migration Technical Consultant
Computer Consultant 802.11ax Management
Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of any size to integrate, manage, monitor and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
ISA 2004 Firewall Onsite Technical Support
Internet Security and Acceleration Server Engineer
Progent's certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, install, and manage a configuration of TMG 2010 or ISA Server 2006 on your information system that delivers the firewall security, speed and manageability that your company requires.
SQL Server 2017 Backup Computer Consultant
SQL Server 2017 Mobile Reports Computer Consultant
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can help your organization to design and implement an efficient migration of your current SQL Server environment to any network model including local, cloud-based, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from on-demand architecture assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is carried out on time and within budget.
Online Support Microsoft Windows 11 Upgrade
Windows 11 Wigets Support Services
Progent's Windows 11 experts offer a variety of services to support Windows 11 such as cloud and hybrid integration, mobile management and synchronization, telecommuter access, data and identity security, centralized deployment, and Help Desk support services.
Solaris Security Organizations
Solaris Security Consultancy
If your company operates a Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-premier security specialists can help your entire enterprise in a wide array of security topics such as security administration procedures, security architecture and strategies, connection control products and techniques, software development security, business processes security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISM, CISSP and ISSAP define the fundamental skills and worldwide standards of knowledge that information security professionals are expected to master. These accreditations provide executive management the assurance that consultants who have achieved their CISM or CISSP qualification have the experience and theory to deliver effective security management and consulting help.
Integration Support Co-managed Support Desk
Top Ranked Supplemental Helpdesk Support Outsourcing
Progent's Network Contact Center Outsourcing Services for PC desktop technical support are designed specifically for small businesses who need fast availability of a Help Desk Call Center with professional phone support and effective escalation options but who must operate within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Software Recommendation and Deployment.
UNIX with Windows Online Help
Technology Consulting Services Windows and Solaris
Progent's UNIX platform support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you a convenient single consulting firm to show you how to build and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
After Hours Microsoft Exchange 2013 Server Small Office IT Consulting Services
Microsoft Exchange Server Small Business Network Consulting Group
Progent's Microsoft-certified professionals average over a decade of background delivering unified communications solutions for companies ranging from small offices to large corporations. Progent offers affordable consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email systems, and implement off-site and wireless email connectivity. Progent's Exchange support services can assist you in planning and executing a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2019. Progent also offers support for Windows 10 and Windows 11 clients using Outlook and can show you how to integrate Microsoft Outlook Web App for all major browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
Top Rated Application Consultant Microsoft SQL Server
Consultant Microsoft SQL
SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
Consulting Support for IT Service Firms Support and Integration
Consulting Support for IT Service Providers Integration
Progent's Support Program for IT Service Firms lets you use Progent's consulting engineers under your own service brand as a transparent extension of your IT services team.
On-site Technical Support Windows Server 2016
Information Technology Consulting Microsoft Windows Server 2012
The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting team with practical experience and broad knowledge in planning and integrating cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent's consulting support can help you with planning, installing, administering, and troubleshooting Windows Server solutions that maximize the business value of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.
24-7 Consultancy Email Reputation Analysis
Cloud-managed Email Security Consultant Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.
Tracking Service Costs Computer Engineer
Services Documentation Remote Troubleshooting
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of documenting and organizing service records allows more effective support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom.
3504 wireless controller Remote Support Services
Troubleshooting 9800-L wireless controller
Cisco's {Catalyst wireless controllers streamline the administration of wireless LANs by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi throughput by limiting the effect of RF congestion, enhancing wireless availability with fast failover, and hardening data security by detecting cyber threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller technology.
Services 64-bit Processing
Remote Technical Support 64-bit Server
Progent's Microsoft-expert consultants can help you to enhance your desktops from 32 to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit PC desktop processing, design an efficient migration process that minimizes operational disruptions, and offer inexpensive, expert remote support to assist your company to configure 64-bit desktop operating systems and application software on your current computers.
24/7/365 Microsoft Windows 2003 Integration Services
Windows 2003 Remote Technical Support
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that matches most closely with your company's strategy. Progent can also help you with designing, installing, administering and troubleshooting sophisticated information technology solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.
Exchange 2016 SharePoint integration Outsourcing
Consult Exchange 2016 Disk Availability Group
Progent can help your business in all phases of your migration to Exchange Server 2016 such as designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
UNIX with Windows Setup and Support
Windows and Solaris Technical Support
If your company has a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-premier consultants can help your whole enterprise in a wide array of security topics such as security administration practices, security design and models, access management systems and techniques, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and disaster recovery planning. CISM and ISSAP define the fundamental competencies and worldwide standards of performance that information security managers are expected to master. These accreditations give executive management the assurance that those who have earned their CISM or CISSP qualification have the background and theory to offer world-class security support and engineering services.
Online Support Microsoft Virtual Machines
Microsoft Server Consolidation Network Consulting
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 platform and based on software originally produced by Connectix, delivers the performance necessary to accomplish hardware reduction, software upgrade, and server isolation tasks via virtualization techniques in an enterprise-class computing network with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at companies who want to improve ROI in application development and piloting, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's certified Virtual Server experts can assist your company to assess and deploy MS Virtual Server.
Services QTS Sacramento Data Center
QTS/Herakles Internet Data Center Consultant
The QTS (formerly Herakles) Internet Data Center is located in the seismically-stable Natomas area of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your company is considering migrating your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a variety of budget-friendly consulting services such as data center relocation, equipment deployment and updates, network improvements, project management services, virtualization expertise, offsite network monitoring, centralized network management, software programming, disaster recovery/business continuity solutions, data security evaluation, and the support of Progent's Test Lab.
Two-factor Authentication Remote Support Services
Duo Two-factor Authentication IT Consultant
Progent's Duo managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices.
Offsite Employees Video Conferencing Online Support
Work at Home Video Conferencing Support Services
Progent can assist small and mid-size businesses to deploy and debug conferencing platforms to enable their teleworkers to communicate efficiently with colleagues and customers.
Exchange 2003 Network Consultants
Microsoft Exchange On-site Support
Progent's certified consultants offer technical help and IT consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's upgrade, configuration, administration, and support services for Exchange Server 2003 include planning, installation, project management, onsite and off-site technical support, Help Desk Call Center support, expert security consulting, and full-service IT outsourcing.
System Center MOM Consulting
Technical Support Network Monitoring
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to preserving the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have progressed so far that businesses of any size can get a degree of network stability that was once limited to enterprises. Progent can provide a variety RMM options delivered as economical service packages created to help you to identify and resolve a most IT network problems before they can disrupt your business.
Solaris Security Consultancies
Solaris Security Firms
If your company operates a Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole organization in a broad range of security topics such as security management procedures, security design and strategies, connection management systems and methodology, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISM and CISSP stipulate the basic skills and international standards of knowledge that network security professionals are required to possess. These certification offer IT management the confidence that consultants who have earned their CISM, CISSP or ISSAP certification have the experience and theory to offer effective security support and engineering services.
Cisco Virtual Private Network Integration Services
Cisco VPN Consultants
Cisco's security and offsite connectivity solutions for small to mid-size companies offer a complete range of manageable security products to help safeguard your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate objectives.
After Hours IT Consultant Dynamics GP Software Development
Dynamics GP Integration Manager Engineer
Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can show you how to design reports that let you track your business more effectively, transforming raw information into useful understanding of your company and customers.
CCNP Certified Remote Technical Support Catalyst Wi-Fi 6 AP Site Survey
Configuration Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP experts offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless APs.
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