Expanding your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your San Diego company to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help San Diego, California businesses to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide switchover to a teleworker business model, which could be the result of an epidemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or update their active tickets, add information, and upload screen captures and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your company to expand your current Call Desk team by sharing responsibilities for Call Desk support services transparently between your regular support personnel and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model based on the leading PSA platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your business to provide best-in-class desktop support to your telecommuters, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your San Diego, California organization, call 1-800-993-9400 or refer to Contact Progent.