Enlarging your telecommuter workforce may have a major impact on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your San Diego company to pick the right tools and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services ranging from on demand expertise for helping you past occasional IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist San Diego, California companies to with any aspect of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for Remote Workers
An emergency, organization-wide changeover to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support specialists along with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update the status of their active trouble tickets, add details, and append screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to augment your existing Call Center organization by sharing delivery of Call Desk support transparently between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a co-sourcing support solution based on the leading PSA platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver best-in-class IT support to your at-home workforce, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your San Diego, California company, phone 1-800-993-9400 or visit Contact Progent.