Enlarging your telecommuter workforce can have a major effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your San Diego company to pick the right technologies and follow leading practices in creating and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services that go from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist San Diego, California businesses to with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
An emergency, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as part of a disaster recovery process, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their current tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to expand your existing Help Desk organization by sharing delivery of Call Center services seamlessly between your regular support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the leading PSA platform for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can help your business to provide best-in-class desktop support to your teleworkers, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your San Diego, California organization, call 1-800-993-9400 or go to Contact Progent.