Expanding your remote workforce may have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your San Mateo company to select the appropriate technologies and follow leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist San Mateo, California organizations to succeed with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
A rapid, organization-wide transition to a from-home workforce, which could be activated by an epidemic or as an element of a business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise their current tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your business to expand your current Call Desk organization by splitting delivery of Support Desk services seamlessly between your regular IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your San Mateo, California organization, phone 1-800-993-9400 or refer to Contact Progent.