Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Mateo company to pick the right tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist San Mateo, California organizations to succeed with any facet of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a teleworker business model, which might be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, enter information, and upload screenshots and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service enables you to augment your current Call Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support solution based on the number one PSA platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class IT support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your San Mateo, California business, call 1-800-993-9400 or refer to Contact Progent.