Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your San Mateo organization to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist San Mateo, California businesses to succeed with any facet of building a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A fast, enterprise-wide transition to a from-home workforce, which could be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow organizations to outsource or expand their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or revise their active trouble tickets, enter details, and append screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your business to expand your current Call Desk team by splitting responsibilities for Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your at-home workforce, see Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your San Mateo, California organization, phone 1-800-993-9400 or go to Contact Progent.