Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and company culture. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your San Mateo company to pick the appropriate tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist San Mateo, California organizations to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A sudden, company-wide transition to a teleworker business model, which could be driven by a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or update their active trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service allows your company to supplement your existing Help Desk Call Center team by splitting responsibilities for Help Desk support services transparently between your regular support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model based on the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class technical support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your San Mateo, California company, phone 1-800-993-9400 or go to Contact Progent.