Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Mateo company to select the appropriate technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist San Mateo, California organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, add information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service allows your business to supplement your existing Support Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class IT support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your San Mateo, California organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

  • 24 Hour Microsoft Hyper-V 3.0 Virtual Server Online Support Services Engineer Hyper-V 3.0 Virtual
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    Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and manage hybrid solutions that seamlessly integrate local and cloud-based resources.

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    Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, high-availability network architecture that addresses reliability issues involving a broad array of infrastructure technologies and procedures.

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    Progent's certified failover clustering experts can assist companies of all sizes to assess the benefits of utilizing Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery strategy, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and help you to centralize the administration of failover clusters.

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    Progent provides live remote training for an array of client applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the advantages of conventional physical classroom instruction, such as immediate interaction between clients and trainers, but avoids the expenses of travel and the challenge of attempting to accommodate the availability of multiple workers. Available to individuals or classes of all sizes, Progent's virtual training permits the teacher to conduct the class from a remote facility while the students can be spread across a campus or all over the country. Live online training deploys powerful learning tools like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specific topics or extended in duration and wider in coverage.

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    Progent's Microsoft-certified consultants can help you rationalize the economic case for deploying Microsoft SharePoint 2007, consult with you on the most sensible edition of SharePoint Server for your circumstances, offer setup and integration expertise, assist you to set up Microsoft SQL Server as a supporting database, improve your network integrity, integrate your standard and customized application programs to operate with SharePoint Portal Server 2007, develop a comprehensive security plan that incorporates portal technology, and provide troubleshooting and Help Desk services.

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    Progent's Cisco-Premier network management engineers can show you how to run Cisco's network management tools alongside a variety of specialized third-party applications to create a comprehensive network management solution to keep your network operating reliably, fully utilize limited resources, protect your data, revive rapidly from device failure or deliberate attacks, and allow you to add or repurpose network resources intelligently and economically as your business evolves.

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    Cisco Cisco Unified Communications Manager, previously named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX by integrating with unified messaging apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's CCIE-certified network consultants can deliver effective and budget-friendly online and onsite expertise to help businesses of any size to create and administer CUCM environments by providing Unified Communications Manager configuration and technical support consulting services that deliver maximum business value. Progent's consultants can assist with any aspect of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, creating UCS server failover solutions for survivability, capacity planning, and integration with Exchange Server.

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  • Exchange 2013 SharePoint integration Technology Consulting Services Exchange 2013 Integration IT Services
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  • Top Ranked High-Availability Load Balancing Remote Support
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  • Information Technology Consulting SQL Server Cluster
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    Progentís high availability system experts offer non-stop computing support, disaster recovery planning, system load balancing, fault-tolerant interoffice access, non-stop Internet architecture design, fault-tolerant data center support, and other high-availability networking services to help your organization create a non-stop environment for line-of-business applications. Progent possesses the experience to design economical, fault-tolerant networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-location network with a completely mirrored Internet interface and efficient network load balancing.

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  • MySQL development Engineer
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    Progentís Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for efficiently connecting people, groups and data. Microsoft SharePoint Server provides a central spot for your workers or customers to connect to, organize, share and manipulate relevant data, documents, and software and to communicate with other people. SharePoint allows quicker and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge theyíve developed in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help you to support your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    Progent's engineers can deliver a variety of technical services to help organizations of any size to deploy, manage, and support environments that incorporate workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can help set up testing environments to assess Windows 8.1 and plan and manage Windows 8.1 deployment plans following industry best practices.

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    Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered units engineered as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE wireless network experts can provide online or onsite integration and debugging support to assist you to plan, configure, upgrade, tune, administer and debug Cisco Small Business wireless AP deployments of any scale or topology.

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  • Top Rated Technical Consultant Microsoft Exchange Server 2016 Upgrade
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    Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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