Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Mateo company to select the appropriate technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist San Mateo, California organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, add information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service allows your business to supplement your existing Support Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class IT support to your at-home workforce, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your San Mateo, California organization, call 1-800-993-9400 or go to Contact Progent.

An index of content::

  • 24 Hour Microsoft Hyper-V 3.0 Virtual Server Online Support Services Engineer Hyper-V 3.0 Virtual
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    Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and manage hybrid solutions that seamlessly integrate local and cloud-based resources.

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    Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, high-availability network architecture that addresses reliability issues involving a broad array of infrastructure technologies and procedures.

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    Progent provides live remote training for an array of client applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the advantages of conventional physical classroom instruction, such as immediate interaction between clients and trainers, but avoids the expenses of travel and the challenge of attempting to accommodate the availability of multiple workers. Available to individuals or classes of all sizes, Progent's virtual training permits the teacher to conduct the class from a remote facility while the students can be spread across a campus or all over the country. Live online training deploys powerful learning tools like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specific topics or extended in duration and wider in coverage.

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    Progent's Microsoft-certified consultants can help you rationalize the economic case for deploying Microsoft SharePoint 2007, consult with you on the most sensible edition of SharePoint Server for your circumstances, offer setup and integration expertise, assist you to set up Microsoft SQL Server as a supporting database, improve your network integrity, integrate your standard and customized application programs to operate with SharePoint Portal Server 2007, develop a comprehensive security plan that incorporates portal technology, and provide troubleshooting and Help Desk services.

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    Progentís Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for efficiently connecting people, groups and data. Microsoft SharePoint Server provides a central spot for your workers or customers to connect to, organize, share and manipulate relevant data, documents, and software and to communicate with other people. SharePoint allows quicker and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge theyíve developed in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help you to support your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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