Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your San Mateo organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help San Mateo, California businesses to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their current tickets, enter information, and append screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your company to expand your current Support Desk team by splitting responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your San Mateo, California organization, phone 1-800-993-9400 or refer to Contact Progent.