Expanding your at-home workforce can have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your San Mateo organization to select the right technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help San Mateo, California companies to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, organization-wide switchover to a telecommuter business model, which might be driven by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active trouble tickets, add details, and upload screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows your business to expand your current Call Center staff by sharing responsibilities for Call Desk support transparently between your regular IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your San Mateo, California organization, call 1-800-993-9400 or refer to Contact Progent.