Expanding your telecommuter workforce can have a major effect on network architecture, security, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your San Mateo organization to pick the right technologies and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist San Mateo, California companies to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A fast, company-wide transition to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support experts along with world-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their current trouble tickets, enter information, and append screen captures or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables your business to augment your existing Support Desk team by sharing delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your teleworkers, visit Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter solution for your San Mateo, California business, phone 1-800-993-9400 or refer to Contact Progent.