Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your San Mateo company to select the right technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist San Mateo, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
A rapid, enterprise-wide switchover to a from-home workforce, which might be activated by an epidemic or as part of a business continuity process, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their active tickets, enter details, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service enables your business to expand your current Support Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one PSA platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your business to provide world-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your San Mateo, California business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent can assist you in any facet of your migration to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; designing high availability system topology for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

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    Progent offers two ultra-affordable service packages intended to enable small companies to get a professional network security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive test of your network from outside your firewall to uncover potential risks in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a network scan from a secure computer within your firewall to uncover the risk to inside attacks. The two security inventory packages are set up and run from a protected external location.

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    Years of background with Microsoft's email products has made Progent among the most knowledgeable IT consulting companies in California for configuring messaging systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive the full benefits of Microsoft Exchange Server under common situations including updating from Microsoft Exchange 5.5, moving from an ISP-provided or POP3 mail system, and outsourcing your Microsoft Exchange Server management.

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    Microsoft Dynamics GP/Great Plains software includes analysis and reporting features that let you monitor all business processes, revenues and spending, and market patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting support services can enable you to design reports that allow you to understand your business more thoroughly, converting uncooked data into useful management information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other development environments in order to deliver specialized line-of-business software development and eCommerce applications that integrate seamlessly with Dynamics GP.

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    Progentís Microsoft-certified consultants can provide small and medium sized businesses IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or customers to access, organize, share and manipulate useful information, files, and applications and to interact with one another. It allows faster and better decisions, more efficient access across groups and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information available within and outside a business network. Windows SharePoint Services connect workers, clients, workgroups and projects with the information theyíve developed in a way that makes data convenient to locate, retrieve and apply.

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    If you have a small business information system with 10 to 50 network clients, Progent's network outsourcing services save your organization from over-reliance on single independent consultant while giving you affordable and reliable access to high-quality technical expertise. By providing network support help when you need it, offering advanced knowledge for key technologies, delivering value-added support such as 24x7 server monitoring, and charging only for support you use, Progent offers you an affordable solution for maximizing the business value of your small business network. Progent is the intelligent way for small businesses to build and support a robust and safe information system and to benefit from fast access to the experienced support typically restricted to businesses who are able to afford a large in-house IT organization.

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    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to permit minor problems to fester.

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    Progent's Solaris platform consulting experts offer small companies and developers help with administering and supporting Solaris systems that run with Microsoft-based networks. Progent can give your organization access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of experience offers you an easy one-stop consulting firm to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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    SQL Server 2014 incorporates major improvements in critical areas including speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services such as planning, deployment, management, remediation, and software development services to enable organizations of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages including lower capital costs, savings on operational costs, improved management focus, world-class security, greater fault tolerance, and business continuity.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server and offers a centrally administered web gateway that delivers a one-server platform for a variety of security features such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security logging and reporting features, allows customized reports powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist you to design and execute pilot and production implementations; interface Forefront Threat Management Gateway with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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