Enlarging your at-home workforce may have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your San Mateo organization to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist San Mateo, California businesses to succeed with any facet of building a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A fast, enterprise-wide transition to a from-home workforce, which could be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow organizations to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or revise their active trouble tickets, enter details, and append screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service allows your business to expand your current Call Desk team by splitting responsibilities for Call Center support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support model based on the number one professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your at-home workforce, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your San Mateo, California organization, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks.

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    Progent offers expert online consulting support to help companies connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

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    Progent's Microsoft-certified engineers can help you design, document, implement, administer, and repair a network-wide migration to 64-bit server and desktop OS software and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit programs which you want to retain plus the new 64-bit versions of software you wish to run.

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    Progent offers cost-effective online and onsite consulting to assist businesses of any size to migrate all or part of their core network infrastructure to Google Cloud Platform (GCP). This can save time and equipment expense and allow access to Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, system design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.

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    Progentís Technical Response Center offers nationwide extended hours remote support for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and remote secure computer connection to troubleshoot and resolve technical problems quickly and economically. The breadth of IT expertise represented by Progent's staff of country-wide support professionals allows Progent to escalate even the toughest network issues to qualified experts as required. For critical issues, the Technical Response Center tries to respond to your request for support in less than one hour.

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    Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide remote or onsite configuration and debugging support to help your organization to design, implement, upgrade, tune, manage and debug Aironet wireless access point environments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to work with your unique office layout, construction, and anticipated network traffic.

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    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have some Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and on budget.

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    Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller technology.

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    Progent can assist your business to plan and implement an efficient transition from a UNIX-powered IT environment to a network powered by MS Windows and suited for running Microsoft's familiar office productivity software, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can help you preserve your information and reduce productivity disruption by designing an efficient transition plan that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of current infrastructure, migration planning and validation, Exchange migration expertise, data and application software migration, and server and media migration and economization.

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    Progent's Microsoft-certified consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Online and on-premises assessment and migration services for Windows 10 available from Progent include ROI estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, telecommuter access, security and compliance, automated deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and ongoing Call Center support services.

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    Cisco's Meraki MS line of switches are intended for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting to assist you to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, configure policies to ensure security and compliance, develop and validate a disaster preparedness plan, and resolve technical issues associated with any aspect of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking solution.

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    Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; unified management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

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    Progent has a long background providing a full-spectrum of remote network support and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in delivering advanced online IT support and has delivered network support to clients in every state. Online support eliminates travel expenses and resolves problems faster than on-premises support.

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    Progent can help small and medium-size organization to design, configure, test and maintain backup systems required for work-from-home employees.

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    Stealth intrusion checking is a key part of any comprehensive IT system security plan. Progentís security professionals can run extensive penetration checks without the knowledge of your company's in-house network support staff. Stealth penetration testing shows whether current security defense tools such as intrusion detection warnings and event history analysis are properly set up and consistently monitored.

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    Progent's Microsoft and Cisco certified network consultants can provide advanced help with a wide array of technologies and can deliver that expertise remotely anywhere in the U.S. or onsite in select cities throughout the United States and anywhere in California. Progent offers remote help for information systems based on Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a combination of Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE network engineers for the toughest network problems, as well as the the support of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting. Progent has delivered online network support to businesses in all 50 states in the United States.

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    Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your VMs, databases and log files; configuring HLB for high-availability client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

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