Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Mateo company to select the appropriate technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can assist San Mateo, California organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, add information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your business to supplement your existing Support Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class IT support to your at-home workforce, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your San Mateo, California organization, call 1-800-993-9400 or go to Contact Progent.