Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your San Mateo company to select the right technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist San Mateo, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security and compliance, data protection solutions, and streamlined management.
Help Desk Services for Telecommuters
A rapid, enterprise-wide switchover to a from-home workforce, which might be activated by an epidemic or as part of a business continuity process, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their active tickets, enter details, and append screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Augmentation Service enables your business to expand your current Support Desk team by splitting responsibilities for Help Desk Call Center support seamlessly between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one PSA platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your business to provide world-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your San Mateo, California business, phone 1-800-993-9400 or go to Contact Progent.