San Mateo Offsite Workforce Connectivity Consulting Company
Call Desk Solutions Consulting Experts
Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your San Mateo organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can help San Mateo, California businesses to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their current tickets, enter information, and append screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service allows your company to expand your current Support Desk team by splitting responsibilities for Help Desk support transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the number one PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, refer to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your San Mateo, California organization, phone
An index of content::
Emergency IT Consultant Network Support Help Desk
Help Desk Call Center Technical Support
The Help Desk support delivery model adopted by Progent gives small and midsize organizations an efficient option to reliance on freelance consultants by offering broad expertise accessible to numerous support groups, optional 24x7 availability of emergency help, fast escalation to top-level experts for handling even the most intractable problems, support consistency and reliability, prompt follow through overseen by seasoned support administrators, a choice of convenient ways for requesting service jobs, plus excellent progress visibility enabled by trouble ticket updates and accessible through a web-based portal.
Sodinokibi ransomware protection and recovery Consulting
Consult ransomware preparedness assessment
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block ransomware or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that minimizes your exposure to a ransomware attack and aligns with your business requirements.
Internet of Things patch management Professional
24-Hour Consultant VoIP phones patch management
Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, such as printers and scanners, network appliances like routers and wireless access points, and Internet-of-Things devices such as sensors and robotics.
Meraki Access Point Security Technology Consulting Services
Meraki MR34 Access Point Integration Support
Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and troubleshooting services to help your organization to design, configure, administer, tune, and repair wireless deployments that incorporate Cisco's Meraki APs. Progent's experts can also help your organization to plan and implement hybrid networks that integrate on-premises and cloud-hosted services and that provide easy access, enhanced protection, unified management, and dependable operation for all your mobile and desktop devices.
Windows Server 2008 R2 Technology Consulting
Windows 2008 R2 Help and Support
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your company, develop pilot systems and rollout plans, install Windows Server 2008 with your network infrastructure and applications, train your support personnel how to use enhanced administration utilities, and deliver continuing consulting and technical support via affordable options including Help Desk Call Center support and online technical support.
Onsite Technical Support Cisco GTP/GPRS
ASA 5500 Firewalls Specialists
Progent's CCIE-certified network infrastructure consultants can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Apple Final Cut Pro Trainer
Training Apple Logic
Progent's Mac consultants can promote the creative aspect of Macintosh environments by offering help services and training in graphics, audio, and video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Small Business 500 AP Computer Consultant
Top Remote Support Services Small Business WAP571
Progent's Cisco-certified wireless integration experts can help you to deploy, manage, and debug Cisco Small Business Wi-Fi Access Points.
Windows 2000 IT Consultants
Microsoft Windows 2000 Online Consulting
Progent's certified Windows 2000 consultants can help you enhance the capability of your current Windows 2K Servers and can streamline system management, provide tech support and troubleshooting, and strengthen security. Progent can also help you design, rationalize, and execute a plan to migrate from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in designing test programs to eliminate the technical risk involved with migrating to Windows 2003 Server by uncovering possible hardware and software compatibility problems.
Integration Support Automated Desktop Management
Specialists ProSight Patch Management
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your business.
Exchange Server 2010 Migration Engineers
Services Microsoft Exchange 2010 Upgrade
Progent's Microsoft and Cisco-certified consulting engineers can assist you to assess the benefits of Exchange Server 2010 for your business and can assist your IT staff to design and carry out a smooth migration to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast payback by improving your workers' efficiency, lowering the cost of equipment and service, streamlining administration, and integrating your key communications platforms.
Check Point ZoneAlarm Network Security Auditor
Testing CheckPoint FireWalls
Progent's Check Point Software experts can show you how to choose and configure Check Point Firewall and VPN utilities and appliances powered by Check Point's security platform to provide an affordable and effective security defense for your corporate network. Progent can also help you configure other Check Point technologies such as ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a central stop for on-going technical support, maintenance, education, and consulting expertise.
Onsite Technical Support Remote Workforce IP Voice
Remote Employees IP Voice Integration Support
Progent can assist small and medium-size companies to configure IP voice solutions to provide their teleworkers the benefit of virtual access to the company phone infrastructure.
Ubuntu Linux Consulting Services
Mandrake Linux Consultants
If you are developing Linux-based applications on a network that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of strategic expertise while avoiding the constant hassle of maintaining your company information system. By using smart network monitoring and by providing online and in-person support as your business needs it, Progent offers an affordable way for managing an information network that provides high dependability, security, and efficiency. Progent's Linux developer assistance services include comprehensive network support outsourcing, virtual server infrastructure, remote and in-person service and repair, network monitoring services, and Contact Center services.
SCDPM 2016 Upgrade Setup and Support
DPM 2016 Online Support Services
Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy restore functions for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for key platforms like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to plan, deploy, manage, and repair a multi-site backup/restore system powered by SCDPM 2016. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide as-needed guidance to help you through technical bottlenecks or provide comprehensive project management or co-management services to make sure you finish your SCDPM 2016 initiative on schedule and on budget.
Microsoft Windows 2019 Online Support
Windows 2016 Network Consulting
The sophistication and connectivity demands of Microsoft Windows Servers requires an IT consulting team with hands-on expertise and broad knowledge in designing and building cohesive, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent’s consulting support can help you with planning, deploying, managing, and troubleshooting Windows Server systems that increase the productivity of your IT network. Progent’s consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.
Immediate Cisco ASDM Firewall Management Online Help
Cisco ASA firewall VPN Online Support Services
Progent’s experienced Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular gigabit appliances, Cisco PIX and ASA Firewalls provide advanced security, performance, and excellent availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, eliminating common OS-specific security holes.
24/7 VMware vCloud Director vCD Consulting Services
Consultant VMware GSX Server
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, deploy, manage and troubleshoot VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid deployments. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.
Cisco Firewall Technical Support Group
Cisco Certified CCIE Integration Consulting
Progent can assist you to utilize Cisco's networking products to build a robust basis for your onsite, private cloud, or hybrid data center and improve operations in vital areas such as compute and storage utilization, security and compliance, manageability, reliability, and disaster recovery.
Top Online Support Services Microsoft Skype for Business IM
Skype for Business and SharePoint Consulting
Progent's consultants can provide online and on-premises consulting services for companies of all sizes to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration systems like Cisco UC. Progent's certified information security consultants can assist you design and validate a security strategy for your Skype for Business solution that meets regulatory requirements.
Services NetDocs
24-7 NetDocuments CollabSpaces Consulting Services
NetDocuments (NetDocs) is a cloud-based document management system built for legal workflows. Progent offers remote access to NetDocuments experts to assist legal departments and law firms to design, deploy, manage, tune, or troubleshoot a document management system environment powered by NetDocuments.
Windows Server 2019 upgrade Support and Integration
Windows Server 2019 Cybersecurity Setup and Support
Progent's certified Windows Server 2019 experts can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
Ubiquiti UniFi Controller Consult
Ubiquiti UAP-AC WiFi access point Consult
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances running throughout multiple venues with thousands of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the expertise of seasoned wireless professionals who can assist you to assess the value of Ubiquiti’s UniFi technology for your business and help you to design, install, administer, and maintain your UniFi ecosystem.
Coding Amazon Marketplace Web Service programming
Development Amazon MWS programming
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
Integration Services Disaster Recovery
Immediate Microsoft Certified Fault-tolerant system IT Consultants
Progent’s high availability network experts provide non-stop computing consulting, disaster recovery services, system load balancing, fault-tolerant interoffice connectivity, non-stop Internet interface design, high-availability data center support, and other fault-tolerant operations services to show your small business integrate a non-stop environment for mission-critical applications. Progent possesses the knowledge and experience to develop economical, fault-tolerant systems by utilizing the expanding library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-site network with a completely redundant Internet connection and efficient network load balancing.
VMM Self-Service Portal Technical Consultant
SCVMM Migration Help and Support
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your business to move from a legacy release of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem so you realize the highest possible business value.
Windows and UNIX Specialist
24x7 UNIX, Windows Consultancy
If your business operates a UNIX, Linux, or Solaris environment or a multi-OS computer system, Progent's CISM and CISSP-premier consultants can assist your entire organization in a wide array of security areas including security management practices, security architecture and models, access management systems and techniques, applications development security, business processes security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISA and CISSP stipulate the fundamental competencies and worldwide standards of knowledge that information security managers are required to possess. These accreditations give IT management the assurance that those who have earned their CISM or CISSP qualification have the experience and theory to offer world-class security management and engineering help.
ransomware cryptoworm recovery Specialists
ransomware removal and data restore Consultant Services
Progent's experienced ransomware recovery experts can assist you to reconstruct an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Nephilim.
Dynamics GP Accounting Online Help
Help and Support Great Plains Migration
Progent can help you plan and execute a smooth move to Microsoft Dynamics GP/Great Plains so that you preserve your data, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce business disruption by creating and executing a smart migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports help, FRx programming, and Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce custom line-of-business applications and eCommerce solutions that work transparently with Dynamics GP/Great Plains.
Cisco EWC for Catalyst 9100 AP Consultant
24x7x365 Cisco EWC for Catalyst 9100 AP Online Consulting
Progent's Cisco Catalyst Wi-Fi 6 Wireless Access Point experts can provide economical online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
ransomware protection review Services
Consultants ransomware preparedness review
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to block ransomware or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that reduces your vulnerability to ransomware and meets your company's requirements.
Windows Server 2019 and SCOM Professional
Windows Server 2019 migration Consultant Services
Progent's Windows Server 2019 disaster recovery preparedness experts can help your business to plan and deploy a DR/BC solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
24x7 Network Support and Help
Server Monitoring On-site Support
Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are crucial to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can afford a degree of network stability that was previously reserved for large enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as economical services designed to help your company to identify and fix a an array of IT network issues before they get big enough to impact productivity.
Hybrid Office 365 Exchange integration Help and Support
Office 365 and iPhones Support
Progent can help you to understand the many subscription options offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid networks that seamlessly integrate local and cloud-based products and services.
Immediate Consultant Windows Server 2016 Information Assurance
Consultants Windows Server 2016 PowerShell
Progent's certified IT consultants can provide Windows Server 2016 migration consulting services to help organizations of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Integration Companies Amazon EC2 security
Amazon cloud integration Engineer
Progent can provide cost-effective online consulting to assist companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for scalable cloud storage, and Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can help you create all-cloud or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional expertise to help you to resolve complex technical issues or Progent can deliver project management outsourcing to help you move to the Amazon AWS platform on schedule and on budget.
Services Antivirus
Technology Postini
E-Mail Guard is Progent's economical spam filtering and antivirus managed service that offers small companies enterprise-quality protection against spam, viruses, DHA attacks, and other types of email-borne attacks on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-based anti-spam and virus protection services that stop email attacks before they are able to breech the corporate firewall. Perimeter Manager also lets administrators track and control their e-mail systems, regardless of server vendor, hardware technology, or geographic location.
Amazon AWS instances Integration Companies
Amazon EC2 migration Contract Programming Firm
Progent can provide affordable online support to assist businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness assessment, system design, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
System Center 2016 and VMware Integration Specialist
Microsoft Certified Expert System Center 2016 Operations Manager Troubleshooting
Small to middle size companies can now get all the advantages of Operations Manager 2007 and also have quick access to Progent’s Microsoft Certified network support experts. With Progent's economically priced IT service packages, small and midsize businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small business networks enterprise-class availability, security, and performance.
Virtual Help Desk Online Consulting
Shared Computer Support Help Desk Setup and Support
Progent's Network Call Center Outsourcing Services for PC desktop technical support are designed especially for small businesses who require immediate access to a Help Desk Service Center with professional telephone support and full escalation capability but who must work within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Secure Remote Access Support, System Evaluation, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Software Selection and Integration.
SCOM 2012 R2 On-site Technical Support
Microsoft Certified Expert SCOM 2012 Management Packs Online Support Services
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and can provide organizations of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or onsite technical support to help you to remediate serious problems uncovered by SCOM 2012.
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