Enlarging your remote workforce can have a major effect on network infrastructure, security, and corporate culture. Progent has two decades of experience helping SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your San Mateo organization to pick the appropriate technologies and follow leading practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help San Mateo, California companies to with any facet of building a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, organization-wide transition to a telecommuter business model, which might be motivated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update the status of their current trouble tickets, enter details, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your company to augment your current Help Desk staff by splitting delivery of Support Desk services transparently between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a collective support solution utilizing the leading professional services automation platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to provide world-class technical support to your at-home workforce, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter environment for your San Mateo, California business, phone 1-800-993-9400 or go to Contact Progent.