San Mateo Work at Home Employees Configuration Consulting Partner
Help Desk Call Center Solutions Consulting and Support Services
Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Mateo company to pick the right tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns top value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist San Mateo, California organizations to succeed with any facet of creating a high-functioning work-at-home environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a teleworker business model, which might be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, enter information, and upload screenshots and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Supplemental Service enables you to augment your current Call Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support solution based on the number one PSA platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your business to deliver best-in-class IT support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your San Mateo, California business, call
An index of content::
Top Rated Aironet 802.11ac Access Point IT Consultant
Aironet 1700 Access Point Integration Support
Progent's Cisco certified Wi-Fi consultants offer affordable online and onsite help for legacy and current 802.11ac Aironet wireless APs and Progent can help your business to plan and maintain Wi-Fi solutions that include indoor and outside/industrial Aironet access points.
Microsoft Dynamics GP Upgrade Engineers
Microsoft Dynamics GP Update Planning Specialists
Progent has supported Dynamics GP and Great Plains software for over two decades and Progent has provided integration, customization, education, and troubleshooting services since the product's original release. Progent offers high-level support for updating out of date Dynamics GP/Great Plains deployments. Progent can help you to design, validate, and implement an efficient migration from a an outdated release to the current edition of Microsoft Dynamics GP.
Teams Engineers
Microsoft Teams high availability Specialist
Progent can help your organization to plan a migration to Teams from Skype for Business and configure, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Hornetsecurity 365 Total Backup Network Consulting
Hornetsecurity Altaro 365 Total Teams Chat Backup Support and Setup
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Microsoft Windows 7 Migration Support and Setup
Top Windows 7 Consultancy
Progent's certified consultants can assist your company to evaluate
Symantec Raptor Security Consultancies
Security Services Symantec Firewall
Progent's Symantec experts can help you maintain discontinued Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor line or help you upgrade to more recent firewall/VPN technology. Progent can also enable you to design and execute a complete security strategy that can include firewall and VPN devices and software, managed security and network defense services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop source for continuing network support, maintenance, education, and security consulting.
VMware Technology Consulting Services
Support Outsourcing VMware
Progent offers the support of a certified VMware VCDX consultant to help your organization plan, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid deployments. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, fault tolerance, and disaster recovery.
Emergency Technical Consultant Windows Server 2012 R2 Failover Cluster
Windows Server 2012 Failover Cluster Specialists
Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to evaluate the benefits of utilizing Microsoft Windows Server 2012 clustering technology to build an advanced high-availability/disaster recovery strategy, assist you to plan and install a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual ones, and show you how to centralize the management of clustered servers.
After Hours Progent Management Technical Consultant
Systems Consultant Progent's Management Team
Progent's management team consists of industry veterans with decades of background providing computer consulting services, technical support, and long-term IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great service calls for great personnel, and Progent is proud to have assembled a management team that can provide businesses with the best service value available anywhere.
Remote Support Outsourcing Windows 8.1 DirectAccess
Windows 8.1 Wireless Consulting
Progent's engineers can deliver a variety of technical services to help organizations of all sizes to deploy, manage, and troubleshoot networks that include workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to design and configure test labs to assess Windows 8.1 and plan and implement Windows 8.1 migration projects based on leading practices.
Top Ranked Project and SharePoint Development Firm
Design Firms Project Web Access
Progent's Microsoft-certified engineers offer advanced expertise in deploying, managing and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective remote consulting services based on proven best practices to help organizations of all sizes to receive all the advantages of this leading platform. Services offered by Progent include solution planning, software configuration and migration, setting up safe collaboration among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.
Microsoft 365 Exchange Online Integration Computer Engineer
Technical Consultant Office 365 Publisher Integration
Progent can help you to understand the many subscription plans offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to build and maintain hybrid solutions that seamlessly combine local and cloud-based products and services.
CRISC Certified Risk and Information Systems Control Manager Professionals
CRISC Certified Risk and Information Systems Control Services
Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management solution following best practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.
ProSight Reporting ConnectWise Manage Ticketing Technology Consulting Services
ProSight Reporting SentinelOne Remote Network Monitoring Consulting
ProSight Reporting is a growing suite of in-depth reporting tools designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Best Practices Designer
Best Practices Server Install
Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the front lines of network service, performing a wide range of technical tasks for a large array of businesses. Each Progent support professional shares a proven collection of individual best practices that are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual IT problems rapidly.
Engineer Microsoft 365 Excel and SharePoint
Excel Power Map Reporting
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad range of remote support services to help you to plan, develop, pilot test, deploy, administer, and debug business applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to upgrade your existing Excel applications to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility issues between various releases of Excel. Progent offers on-demand support to organizations looking for a quick solution to a stubborn problem related to Excel and Progent can also provide comprehensive project management services for migrating or developing mission-critical application software based on Excel. Progent's cost-effective webinar training for Office Excel can be custom tailored to meet the special requirements of individual users or groups.
Technology Consulting DoubleTake Carbonite Backup
DoubleTake Carbonite Software Specialist
DoubleTake/Carbonite Software publishes a family of tools designed to deliver small and midsize companies a range of cost-effective alternatives for replicating and restoring business-critical applications including Microsoft Exchange, Microsoft SQL, Blackberry, and SharePoint. Progent's disaster recovery planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small business IT systems to create a high level of fault tolerance and business continuity capability at a budget-friendly cost.
Top MS SQL Firewall Setup
MS SQL Server Designer
SQL Server 2005 delivers indispensable, familiar tools to IT experts and network users, lessening the difficulty of creating, integrating, managing, and using company information and analytical programs in environments ranging from mobile devices to enterprise data networks. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Consultants Identity Authentication
Consultant Services Identity Verification
Progent's Duo service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices.
SentinelOne Behavior-based Virus Detection Specialists
Consultants SentinelOne Singularity Complete Integration
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and advanced services to provide comprehensive endpoint detection and response.
Data center Monitoring Computer Consultants
SCOM 2012 Fabric Monitoring Network Engineer
Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, enhancing and fixing System Center Operations Manager solutions and offer companies of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
Intrusion Protection Systems Cybersecurity Team
Intrusion Protection Systems IT Services
Progent offers businesses of any size professional consulting for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies including Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to create a comprehensive security strategy and choose the right technologies from multiple vendors to achieve your security objectives while sticking within your budget restraints.
Offsite Workers Cloud Integration Integration Support
At Home Employees Cloud Integration Support and Help
Progent can assist small and mid-size organizations to provision their home-based workers with transparent access to public cloud services.
Remote Nephilim ransomware recovery Consultant
Maze ransomware recovery Consulting
Progent's seasoned ransomware recovery experts can help your business to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Small Business Setup Consultancy Services
CISSP Certified Expert Consultant Small and Midsize Business
Progent is a leader in cost-effectively providing world-class IT help to small businesses. Progent's achievement in handling the IT service requirements of the historically underserviced small business market is the combined result of key technical and operational breakthroughs that have eliminated a great deal of the traditional costs out of managing IT service, added unmatched professional skill into the support system, and dramatically streamlined the solution cycle.
SQL Server 2014 Monitoring Online Support Services
Microsoft SQL Server 2014 Specialists
Microsoft SQL Server 2014 includes major enhancements in critical areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently with all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services including planning, deployment, administration, remediation, and application development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.
Professional CRISC Certified Risk and Information Systems Control Systems Engineer
CRISC Certified Information Risk and Information Systems Control Officer Specialists
Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management solution based on leading practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and budgetary guidelines.
Project Management Onsite Technical Support
24x7 Technology Consulting Services Hosting Facility
For corporations with branch offices in or any region served by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and authorized Cisco system consultants offer a range of network support services including project management, SOX compliance, office relocations, corporate security, system design, local or remote branch office support, and technical support for data center hosting environments. A Progent network consultant can help you plan a multi-site information system that makes efficient use of colocation services and Internet data centers. Progent's Microsoft Premier consultants can help large corporations plan, integrate and maintain major rollouts of updated releases of Microsoft products such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you configure Cisco products for connectivity solutions that combine simple, high-speed, integrated, and remote networking.
Les Kent has a 35-year track record of effective technology integration, corporate administration, sales, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a network architect, programmer, project manager, deployment expert, and problem solver for small businesses, start-ups, and global enterprises.
24x7 .NET C# Developer Firm
DotNET Software Programming
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET applications rapidly and affordably.
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