San Mateo Teleworkers Solutions Consulting
Call Desk Augmentation and Outsourcing Consultants
Enlarging your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your San Mateo company to select the appropriate technologies and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help San Mateo, California businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, data security, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a telecommuter business model, which could be driven by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows your company to supplement your current Support Desk organization by sharing responsibilities for Support Desk support transparently between your regular IT support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the number one PSA platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide best-in-class IT support to your teleworkers, go to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your San Mateo, California company, phone
An index of content::
Intune and Android Support Outsourcing
Intune Endpoint Protection Specialist
Progent's Intune consultants can help your company to understand the business value of utilizing Microsoft Intune for administering your web-facing mobile computers including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can assist your company to define security and compliance policies, plan and deploy pilot environments to confirm the benefits of Intune for your environment, deploy Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Microsoft Intune solution.
Specialist ProSight Private Cloud Services
ProSight Hosting for Virtual Servers Consultant Services
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's production servers in an environment that gives the highest degree of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting and management services are built upon proven virtualization technologies that enable small businesses with multi- platform environments to economize dramatically on the costs of capital investments, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.
Exchange Server 2007 Support and Setup
Exchange 2007 Technical Consultant
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes network downtime, reduces ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your move quickly and economically. Progent's Exchange 2007 help, repair, and consulting services include expertise with the integration of third-party enhancements of Exchange 2007 Server that are best aligned to your business goals.
Consultant Services NetApp MetroCluster Disaster Recovery
Urgent MetroCluster Management Consult
Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's complete family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN storage environments quickly and affordably following leading practices.
Cisco VoIP Phones and Unified Communications IT Consulting
Video Conferencing Technical Consultant
Progent's Cisco CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Best On-site Support Windows Server 2008 R2
Microsoft Certified Partner Engineer Windows Server 2008 DirectAccess
Microsoft Windows Server 2008 is a major step forward in making IT systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide an improved platform for web hosting and development. Progent can assist your business get the most from the enhancements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, technical support, training, temporary staffing, monitoring, and security engineering services.
Juniper SRX5800 Firewall Auditor
Juniper SRX1600 Firewall Security Consultants
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
.NET VBA Programming Firms
Contract Programming Firm VB.NET
If you want to revamp your production web site, create internal webs for purposes such as human resources or employee education, design a powerful web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's consultants can also show you how to build and manage a safe, robust server and communications infrastructure, including remote and wireless connectivity, to run your web tools.
Microsoft Windows Computer Support Firms
Installer Microsoft
Progent's IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or building an on-line eCommerce solution, outsourcing your IT technical services can contain costs and minimize uncertainties, allowing IT support budgets to grow in a more moderate and controlled manner than is feasible by building up a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a protected and highly available network architecture for your critical applications based on Microsoft Windows.
Specialist Virtual Server Private Cloud Hosting
Private Cloud Hosting for Virtual Data Centers Consulting Services
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small company's servers in an environment that delivers the maximum level of availability and scalability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management options are based on proven virtualization architectures that enable small businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence.
Windows 7 Engineer
Windows 7 Training Support
Progent's certified consultants can provide offsite and on-premises consulting services to help you to administer, maintain, and repair PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, disaster recovery, online access, mobile device integration, wireless network design, and 24x7 network monitoring and alerts.
Excel 2019 Small Office Network Consulting
Office Web App Small Business IT Consulting Firms
Progent's certified Office and Microsoft 365 consultants can help companies to integrate Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick ROI and promotes improved business results. Progent can assist you to interface Microsoft Office or Microsoft 365 apps with each other and with additional key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems between various releases of Office and can provide live online instruction to individuals or teams.
Redundant Network Setup and Support
High-Availability Internet Network Computer Consulting
Progent's Cisco-certified IT professionals can show you how to create an affordable, fault tolerant Internet configuration solution that can achieve non-stop Internet access through a broad range of high availability Internet access technologies including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you apply the most current techniques for 24x7 Internet connectivity to create a cost-effective, fully redundant Internet network with automatic failover and other capabilities to create non-stop Internet availability.
System Center 2016 Cloud Integration Specialist
System Center 2016 Business Continuity Specialist
Small to mid-sized companies can now get all the benefits of Operations Manager 2007 and also have quick access to Progent's Microsoft Premier IT consulting professionals. With Progent's economically priced network support packages, small organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business networks world-class reliability, security, and performance.
Altaro VM Backup Testing Support and Setup
Professional Hornetsecurity Altaro VM Backup Local
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises consulting services to assist you to plan, install, optimize and troubleshoot a modern backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup.
Microsoft Consulting Best Practices Consolidation
Microsoft Consulting Best Practices Migration Help
Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of technical tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only expert IT help, but also a consultant with field-tested methods for using computer knowledge to fix actual IT problems quickly.
Urgent Security Penetration Testing Security Audit Services
24 Hour Penetration Testing Cybersecurity Companies
Stealth penetration testing is an important part of any comprehensive IT system security plan. Progent's security professionals can perform thorough intrusion checks without the knowledge of your organization's internal network support staff. Unannounced penetration checking shows whether current security defense tools such as intrusion incident warnings and event history monitoring are correctly set up and consistently monitored. Progent can provide continuous autonomous penetration testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, stolen credentials, missing patches, and dangerous product defaults can be combined by hackers into the multi-front attacks typical of modern versions of ransomware.
24x7 Cisco VoIP Consultant Services
Largest CCIE Certified 7900 Series IP Phone Support and Integration
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
Trainer Entourage
Microsoft PowerPoint for Mac Training
Progent can provide one-on-one education customized for individuals who want to expand their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar classes for Mac applications.
Computer Consulting Cisco ASA 5500-X Firewall with Firepower
Adaptive Security Device Manager Integration Services
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
Cisco Certified 64-bit Computing Professionals
Engineers 64-bit Migration
Progent's Microsoft-expert engineers can help your organization to enhance your application servers or desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of moving to 64-bit computing, plan an efficient migration process that reduces business interruptions, and provide economical, professional remote help to aid your company to configure 64-bit software and application software on your existing computers.
CISSP Security Consultant
CISSP Certified Information Security Officer Consultant Services
Progent's CISSP-premier cybersecurity consultants can assist businesses of all sizes with any facet of IT security. Progent can help create efficient security solutions that guard a small office from advanced malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile users accessing network resources distributed over a mix of physical datacenters and public and private clouds.
Barracuda Networks Security Audit Services
Barracuda Networks F1000B Series Firewalls Computer Security Specialist
Barracuda's affordable CloudGen Firewall appliances offer web filtering, safe remote access, SSL VPN, high-security SD-WAN, and modern Zero-Trust protection with centralized management throughout your complete enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to serve as your single source for technical help, administration, education, and cybersecurity consulting.
Microsoft LCS Server Instant Messaging IT Services
Microsoft LCS Server IM Professionals
Microsoft Office Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced protection, seamless compatibility with other Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers cost savings and improved business efficiencies, enhanced individual productivity, and better IP protection. Microsoft Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises configuration support and mediation services for your Office Communications Server 2007 deployment and can help your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and execute an efficient migration that will add business value to your information network
ProSight Private Cloud Services Consultancy
Virtual Machine Hosting Specialist
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's servers in an environment that gives the highest degree of dependability and expandability and is also simple to move to any data center. ProSight Virtual Hosting services are based upon proven virtualization technologies that allow small businesses with multi- platform IT systems to economize dramatically on the expense of capital investments, infrastructure support, and network administration while benefiting from world-class reliability and an unmatched degree of vendor flexibility.
Professional Hybrid Microsoft 365 solutions
Hybrid Exchange Online and Exchange on-premises Integration
Microsoft 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other email components to reduce hardware expense and management overhead. You can deploy Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to help your organizations to assess the benefits of Exchange Online, design a network topology that fits your business needs and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that includes Exchange Online, train your IT team and users, and provide as-needed consulting and technical support.
SonicWall Capture ATP Network Intrusion Penetration Testing
SonicWall NSA Firewall Cybersecurity Organization
Progent's SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection plan and design protection into your business operations.
Juniper SSL VPN Information systems Security Outsourcing
Juniper SA4500 SSL VPN Cybersecurity Organization
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
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