San Mateo Telecommuters Configuration Consulting and Support
Help Desk Solutions Consultants
Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and company culture. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your San Mateo company to pick the appropriate tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist San Mateo, California organizations to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide transition to a teleworker business model, which could be driven by a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or update their active trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Supplemental Service allows your company to supplement your existing Help Desk Call Center team by splitting responsibilities for Help Desk support services transparently between your regular support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collective support model based on the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class technical support to your at-home workforce, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your San Mateo, California company, phone
An index of content::
Services Disaster Recovery Test Lab
Project Management Test Lab Consulting Services
The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing line-of-business applications, creating cost-effective migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and building training environments for new products and technologies. For Progent clients without sufficient internal resources to configure proper pilot systems, the lab cuts capital outlay and engineering risk while keeping critical network initiatives on schedule.
Jabber Computer Consulting
Jabber and Cisco TelePresence Server Setup and Support
Progent's Cisco Jabber consultants can provide remote or on-premises support to assist organizations of all sizes to plan, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth support for the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution including Cisco network devices and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other components of a modern collaboration solution.
SharePoint Online Computer Consulting
SharePoint 2013 Information Technology Consulting
Progent has been providing SharePoint consulting services since the first product was published over a a dozen years, and Progent has the breadth and depth of technical know-how to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can help you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide whether an in-house, online or hybrid deployment is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can help in specific jobs associated with your SharePoint 2013 deployment.
Windows 7 Training Consultant
Microsoft Windows 7 Services
Progent's certified consultants can provide offsite and onsite consulting services to help you to manage, maintain, and repair PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, security and compliance, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring and alerts.
Network Monitoring IT Services
Remote Monitoring and Reporting Computer Consultant
Even if your company has a small computer services staff and a limited technology budget, your information network can still have the same high reliability and performance that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier IT professionals, the latest network management software for 24x7 monitoring and alerts, and economical service programs such as a help desk call center to keep your vital network applications and hardware up and running.
Urgent Juniper J4350 Router Security Firm
Juniper J4350 Router Forensics Services
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Urgent Microsoft Experts SQL Server 2017 Integration Support
Remote Support SQL Server 2017 SSRS
Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and carry out a smooth upgrade from your existing SQL Server deployment to SQL Server 2017.
Remote Server Management Professional
Remote Server Management Specialist
Remote server management cards give IT administrators full control of a server without the need for an on-site visit. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and manage a high-availability company network that includes remote server management cards and Progent can utilize these remote management cards to provide low-cost off-site technical help. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.
Top Rated Consultant Cybersecurity Architecture
ISSAP Certified Security Architecture Consult
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and significant experience with network security design. ISSAP security experts possess comprehensive understanding of access control mechanisms and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can help your business with all phases of architecture security.
Windows 8.1 BitLocker Small Business Server Support
Windows 8.1 Training Computer Engineer
Microsoft Windows 8.1 is engineered to run on devices ranging from smart phones and tablets to engineering workstations. A wealth of innovative features, such as touch screen interface and signature tile GUI, offer a broad range of benefits for companies who know how to put them to work. Progent's Windows consultants can assist bring your business up to speed with Microsoft Windows 8.1 and make sure you derive significant business value from the operating system's many new and enhanced technologies.
Catalyst 9105i Access Point Online Support Services
Catalyst AP Management IT Consulting
Progent's Cisco Catalyst 9100 Series 802.11ax WAP experts offer affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.
64-bit Computing Consulting Services
Immediate 64-bit Server Onsite Technical Support
Progent’s Microsoft-certified engineers can help your organization to update your application servers or workstations from 32 bits to 64 bits. Progent can help you to calculate the costs and benefits of moving to 64-bit processing, design an efficient upgrade process that reduces operational interruptions, and deliver economical, expert remote help to assist you to install 64-bit software and application programs on your current hardware.
Catalyst 9105w Access Point Outsourcing
Technical Support Services Catalyst 9105w Access Point
Progent's Cisco Catalyst Wi-Fi 6 Wireless Access Point consultants can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless APs.
Specialists NetDocuments and Microsoft 365
NetDocuments Compliance Engineers
NetDocuments (NetDocs) is a cloud-based document management system built for the legal profession. Progent can provide online access to NetDocuments experts to assist legal departments and law firms to plan, configure, manage, tune, or debug a document management system environment based on NetDocuments.
Online Consulting Apple Mac with Windows integration
macOS and Windows integration Network Consulting
Progent's support experts in Apple OS X and Windows technology can show you how to integrate Apple Macintosh and Windows computers into seamless environments with resource sharing and collaboration support. Enabling efficient cooperation among a variety of servers and workstations powered by Mac OS and Windows requires broad knowledge of and background with Mac and Microsoft products. Progent's experience in Microsoft and Macintosh service makes it possible to provide expert assistance to companies that depend on these platforms to maintain their competitive edge. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
SCDPM 2016 Computer Consultants
Technology Consulting System Center 2016 Virtual Machine Manager
Small to mid-sized companies can now get all the advantages of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Certified network support professionals. With Progent's affordably priced IT support packages, small and midsize organizations can choose a simple System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer small company information systems world-class availability, protection, and performance.
Windows Server 2012 R2 Storage Spaces Technical Support Services
Windows Server 2012R2 upgrade Consult
Progent's certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test systems and migration plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management team, create a corporate-wide security strategy, streamline network management, help with creating applications, and build and validate a disaster recovery/business continuity plan.
24x7 IT Consulting Microsoft SCOM 2012
SCOM Resource Pools Integration Support
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and troubleshooting SCOM solutions and offer companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to remediate critical problems detected by SCOM 2012.
Operating System Training
Urgent Router Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Medium-size businesses who utilize familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
Software patch management Consultants
IoT sensors patch management Technology Professional
Progent's support services for software/firmware update management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as scanners, network appliances like switches and wireless access points, and Internet-of-Things devices like alarms and robotics.
Microsoft Azure hybrid cloud integration Professional
Consultants Microsoft Azure enterprise hybrid cloud solutions
Progent offers advanced online support services to help companies connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Exchange 2003 Server Migration Consulting
Online Support Services Exchange 2003 Upgrade
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent has the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Exchange Server 2016 Upgrade Consultant
Microsoft Exchange 2016 Upgrade Planning Network Consultants
Progent can assist you in all phases of your upgrade to Exchange 2016 such as planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines, mailbox databases and log files; configuring hardware load balancing for high-availability client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Remote Data Backup and Restore Services Consultants
ProSight DPS ECHO Hybrid Cloud Backup/Recovery Engineers
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information.
SQL Server 2016 Data Warehousing Consulting
SQL Server 2016 Express Specialists
Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, data security, high-availability, BOYD integration, plus built-in BI. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Hadoop support, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of any size to deploy, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and SCOM.
Exchange 2013 In-Place Hold IT Consultant
Exchange 2013 SharePoint integration Network Consulting
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features plus a redesigned structure. These enhancements affect vital IT areas like manageability, availability, security, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout strategy, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide affordable online support and management services for Exchange Server 2013.
Engineer wireless LAN controller
2500 Wireless Controller Remote Consulting
Catalyst line of wireless controllers streamline the management of Wi-Fi networks by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.
Amazon AWS hybrid cloud solutions Consultant Services
Consulting Enterprise hybrid cloud integration
Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Windows Server 2019 Clusters Sets Help and Support
Windows Server 2019 Virtual Machine Network Consulting
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can assist your organization to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Technical Consultants Progent Management Team
Progent Management Computer Network Support Company
Progent's management team consists of seasoned professionals with decades of experience delivering computer consulting services, troubleshooting, and strategic IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great service requires great personnel, and Progent stands out by having put together a management team that can provide customers with the top service value available anywhere.
24/7/365 Computer Consultant ASA Firewalls with Firepower
Consultant Services ASA Firewall with Firepower
Cisco's Firepower Next Generation Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified management of advanced security capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute a smooth upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control network ecosystems that include branch offices, data centers, and cloud resources.
Supplemental Staffing Support and Setup
Information Technology Consulting Short Term Staffing Services
Progent's short-term IT staffing services enable you to meet the need for IT support personnel without dealing with the expense and hassle that come with vetting and hiring reliable technical help and without increasing your permanent head count.
CIO On-site Support
Integration Services Chief Information Officer
Progent offers the temporary assistance of a seasoned Chief Information Officer who can offer a broad perspective to assist your company select and support network technology appropriate for your present situation and that can be a firm foundation for your future growth. Progent's part-time or temporary CIO consulting services provide financial advantages to organizations trying to maximize the impact of their network expenditures but who are without the budget or unwilling to take on another high-level position to their full-time staff. Because Progent is vendor-agnostic, with a sizable staff of consultants certified to support all leading operating systems and connectivity technologies plus a wide range and business applications, Progent is in a unique situation to provide objective advice along with expert technical support for creating information solutions that match the particular needs of your business.
ProSight Email Denial of Service Protection Engineers
ProSight Spam Filtering Services Consultancy
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
Computer Consulting Aironet 2600 Access Point
Aironet Outdoor APs Remote Technical Support
Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer online or on-premises integration and debugging support to assist your organization to plan, implement, update, optimize, administer and troubleshoot Aironet wireless access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi access points to work with your specific office layout, building structure, and anticipated workloads.
System Center 2016 and SQL Server Troubleshooting
System Center 2016 Cloud Integration Network Consultants
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.
GIAC Certified Information Assurance Audit
Consultants Information Assurance
Global Information Assurance Certification was founded in 1999 to certify the knowledge of IT security professionals. GIAC accreditations are recognized by companies and institutions all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the security disciplines addressed within GIAC certification including evaluating infrastructure security mechanisms, incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Microsoft Windows Security Consulting Firms
Microsoft Office 2000 Installer
Progent’s IT outsourcing services offer economical network support for small businesses. Whether it includes designing network architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or developing an on-line eCommerce application, outsourcing your network engineering services can contain expenses and eliminate risks, allowing IT support budgets to grow in a more linear and manageable fashion than is feasible by assembling a bulky, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and robust system foundation for your critical applications based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
24x7x365 Linux, Windows Engineer
Online Support Windows, Linux, UNIX, Solaris
If your company network mixes Linux-based products platforms with MS Windows, Progent can show you how to incorporate your computers into a unified environment that allows all your operating systems to run side by side for simple administration, seamless dataflow, high availability, superior throughput, and tight protection. Progent's UNIX/Linux and MS Windows integration assistance services feature network architecture integration and service, consulting for Windows services for UNIX, online server monitoring and management, remote technical help and troubleshooting, on-site technical support, and Help Desk Call Center outsourcing.
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