San Mateo Remote Workforce Configuration Advisor
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Mateo company to select the appropriate technologies and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can assist San Mateo, California organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, add information, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service allows your business to supplement your existing Support Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide world-class IT support to your at-home workforce, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your San Mateo, California organization, call
An index of content::
Linux Online Professional
Sun Solaris Remote Consulting
Progent provides national online phone support and consulting services for companies who run Solaris environments or whose information systems include a combination of Solaris and Microsoft Windows products. Online network consulting offers maximum return for your information technology dollar by extending user efficiency and limiting the hours charged for computer analysis and repair. Advanced online support tools and skilled service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and expense by going to your location. In most of cases your network problems can be dealt with over the phone or via a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP premier security professionals to assist you with the most difficult system problems.
Microsoft ISA Server 2006 Setup and Support
Computer Consulting Internet Security and Acceleration Server 2006
Secure Application Publishing with ISA Server 2006 allows greater control over intranet resources while enabling increased productivity by making these applications accessible to legitimate remote users. ISA Server 2006 helps protect corporate applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server 2006 consultants can show you how to design, deploy, configure, and support Internet Security and Acceleration Server 2006 on your system so your business benefits from a highly functional and affordable combination of security, convenience, and speed.
Disaster Recovery Test Lab Services
application Testing Lab Consulting
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent clients who lack sufficient in-house resources to configure effective test systems, the lab cuts capital outlay and engineering risk while keeping critical network initiatives on schedule.
Consult VMware ESXi Hypervisor
VMware Server Consolidation Consult
Progent offers the support of a certified VMware VCDX expert to help you design, deploy, administer and repair VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility.
Microsoft Experts Office 365 Exchange Online and on-premises Exchange Support Outsourcing
Office 365 and Apple iOS Online Support Services
Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and manage hybrid solutions that seamlessly integrate local and cloud-based resources.
CRISC Cybersecurity Professionals
Cisco Certified CRISC Cybersecurity IT Consulting
Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, high-availability network architecture that addresses reliability issues involving a broad array of infrastructure technologies and procedures.
At Home Workers Data Protection Support Outsourcing
Network Consultants Remote Employees Data Protection
Progent can assist small and mid-size organization to plan, deploy, verify and manage backup/restore systems for work-from-home employees.
ProSight Private Cloud Services Engineer
Consultants Private Cloud Integration
Progent's ProSight Virtual hosting services provide small and midsize companies a range of advantages such as lower capital expenditures, reductions in operational costs, improved management focus, world-class security, greater fault tolerance, and business continuity.
Computer Consulting Windows 2012 R2 Clustering
Online Support Services Failover Cluster Manager Windows Server 2012
Progent's certified failover clustering experts can assist companies of all sizes to assess the benefits of utilizing Microsoft Windows Server 2012 clustering to create an advanced high-availability/disaster recovery strategy, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and help you to centralize the administration of failover clusters.
Consultant Services web application development
Office Access database Programming Firm
Progent’s expert software programmers, database designers, and program managers can help enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned project managers for high-level planning and project co-ordination or Progent can assist customers plug expertise gaps by providing relational database designers and software programmers skilled in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with additional applications such as Microsoft SQL and Excel to build data-intensive intranets and portal sites. Progent also offers expertise with web development technologies and can assist clients to create, enhance, repair, or migrate web-based applications to take advantage of the latest advances in web technology.
Urgent Professionals At Home Workforce Collaboration Software
Offsite Employees Collaboration Software Remote Troubleshooting
Progent can help small and medium-size organizations to deploy collaboration technology to make it easy for their at-home workforce to benefit from positive teamwork with fellow workers and clients.
Online Office Access Training Small Office IT Consulting
Training Professional Live Online Microsoft Access
Progent provides live remote training for an array of client applications and environments such as Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the advantages of conventional physical classroom instruction, such as immediate interaction between clients and trainers, but avoids the expenses of travel and the challenge of attempting to accommodate the availability of multiple workers. Available to individuals or classes of all sizes, Progent's virtual training permits the teacher to conduct the class from a remote facility while the students can be spread across a campus or all over the country. Live online training deploys powerful learning tools like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted to specific topics or extended in duration and wider in coverage.
Microsoft Office SharePoint Server 2013 Network Consultants
Office SharePoint Server 2010 Professional
Progent's Microsoft-certified consultants can help you rationalize the economic case for deploying Microsoft SharePoint 2007, consult with you on the most sensible edition of SharePoint Server for your circumstances, offer setup and integration expertise, assist you to set up Microsoft SQL Server as a supporting database, improve your network integrity, integrate your standard and customized application programs to operate with SharePoint Portal Server 2007, develop a comprehensive security plan that incorporates portal technology, and provide troubleshooting and Help Desk services.
Network Management Tech
Network Management Designers
Progent's Cisco-Premier network management engineers can show you how to run Cisco's network management tools alongside a variety of specialized third-party applications to create a comprehensive network management solution to keep your network operating reliably, fully utilize limited resources, protect your data, revive rapidly from device failure or deliberate attacks, and allow you to add or repurpose network resources intelligently and economically as your business evolves.
Emergency Wireless Technical Support
802.11x Wireless Online Troubleshooting
Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to deploy, manage, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Unified Attendant Console IT Consulting
Unified Mobility Connect Online Technical Support
Cisco Cisco Unified Communications Manager, previously named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX by integrating with unified messaging apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's CCIE-certified network consultants can deliver effective and budget-friendly online and onsite expertise to help businesses of any size to create and administer CUCM environments by providing Unified Communications Manager configuration and technical support consulting services that deliver maximum business value. Progent's consultants can assist with any aspect of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, creating UCS server failover solutions for survivability, capacity planning, and integration with Exchange Server.
Top Ranked High-Availability Load Balancing Remote Support
High-Availability Load Balancing IT Consultant
Progent provides high availability load balancing consulting that addresses network load balancing, load balanced applications, network infrastructure routing, and content dispatching products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.
24-7 Professional Knowledge Transfer
Knowledge Transfer Network Engineer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
Information Technology Consulting SQL Server Cluster
Consulting Mission Critical Environment
Progent’s high availability system experts offer non-stop computing support, disaster recovery planning, system load balancing, fault-tolerant interoffice access, non-stop Internet architecture design, fault-tolerant data center support, and other high-availability networking services to help your organization create a non-stop environment for line-of-business applications. Progent possesses the experience to design economical, fault-tolerant networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-location network with a completely mirrored Internet interface and efficient network load balancing.
MySQL development Engineer
Programmer MySQL RDBMS
Progent offers cost-effective online access to an Oracle-certified MySQL administrator or software developer and can help organizations of any size to configure and manage MySQL in a robust IT infrastructure that provides high levels of speed, expandability, and security. Progent also has experience assisting companies port databases from an Oracle environment to MySQL.
Dynamics GP 2015 Data Extraction Consultancy
Biggest Dynamics GP 2015 SQL Server Integration Engineer
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that enhances cloud readiness, works with popular smart phones and tablets, allows one-time login with Microsoft Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to address the critical IT and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the return on your investment in this mission-critical product.
Great Plains Migration Technical Support Services
Great Plains Migration IT Consultants
Dynamics GP 2010 accounting software is a comprehensive business management platform that unifies information and processes throughout your business, communicates seamlessly with other applications, and brings together workers, clients and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can help you set up and manage a reliable, protected server and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Remote Linux RedHat Phone-based Engineer
Linux Remote Specialists
Progent offers national remote phone support and consulting services for businesses who run environments based on versions of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides maximum leverage for your IT budget by extending client efficiency and shortening the time billed for computer analysis and repair. Sophisticated remote access utilities and skilled service specialists and engineers allow Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA premier security professionals to help with the toughest network problems.
Networking Company Small Business
Small Offices Network Consulting Firms
Progent provides the services of Microsoft and Cisco-Premier IT support experts to offer clients affordable ways to help businesses optimize the benefits of Microsoft and Cisco technology. For networks that span from small offices to nationwide corporations, Progent's network engineers can help you improve your information system's e-mail architecture, protection, availability, performance, and system management.
iPhone and SQL Server integration Support
On-site Technical Support iPhone and Cisco firewall integration
Progent offers affordable online assistance to assist your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past specific technical bottlenecks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent also offers online and onsite training to help manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the strategic value of your information system.
Biggest Windows 8.1 Security On-site Technical Support
24 Hour Windows 8.1 Client Hyper-V Technical Support Outsource
Progent's engineers can deliver a range of network consulting services to help companies of any size to install, manage, and support environments that incorporate workstations, laptops, tablets, or Windows phones powered by Windows 8.1. For larger organizations, Progent's senior project managers can help set up testing labs to assess Windows 8.1 and develop and implement Windows 8.1 deployment projects following industry best practices.
Microsoft Office SharePoint Server 2019 Configuration
SharePoint Server 2007 Outsourcing
Progent’s Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web technology for efficiently connecting people, groups and data. Microsoft SharePoint Server provides a central spot for your workers or customers to connect to, organize, share and manipulate relevant data, documents, and software and to communicate with other people. SharePoint allows quicker and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they’ve developed in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help you to support your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Windows 8.1 Consultants
24/7/365 Technology Professional Windows 8.1
Progent's engineers can deliver a variety of technical services to help organizations of any size to deploy, manage, and support environments that incorporate workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can help set up testing environments to assess Windows 8.1 and plan and manage Windows 8.1 deployment plans following industry best practices.
Support and Help Temporary Desktop Support Staffing
Microsoft Supplemental IT Staffing Support Outsourcing
Progent's temporary IT staffing services allow you to respond to sudden increases in demand for network professionals without dealing with the costs and hassle associated with vetting and hiring experienced technical help and without increasing your full-time head count.
24/7 CRISC Risk Evaluation IT Consultant
CRISC Certified Risk Monitoring Technical Consultant
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan to prepare for an IT network disaster. Progent can show you how to define a complete disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, high-availability network architecture that takes into account availability issues involving a broad range of network technologies and procedures.
Professional BlackBerry Email
24x7 IT Consulting RIM BlackBerry Exchange
Progent offers the expertise of RIM BlackBerry-premier engineers who can help small companies to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the need for an in-house BlackBerry expert and reducing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient online support model, offers small and mid-size companies a cost-effective solution for integrating BlackBerry technology seamlessly into their information system.
Small Business WAP321 Configuration
Small Business 100 AP Help and Support
Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered units engineered as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE wireless network experts can provide online or onsite integration and debugging support to assist you to plan, configure, upgrade, tune, administer and debug Cisco Small Business wireless AP deployments of any scale or topology.
Top Rated Technical Consultant Microsoft Exchange Server 2016 Upgrade
Remote Consulting Microsoft Exchange 2016 Upgrade Planning
Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.
System Center MOM Consultant
Remote Monitoring and Reporting IT Consultant
Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.
Remote MCSE Expert Certified 64-bit Server Technology Consulting
64-bit Computing Consultants
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a network-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the important 32-bit applications that you intend to keep plus the latest 64-bit editions of software you plan to run.
24x7 Office Excel 2010 Professionals
Expert Microsoft Certified Excel 2003 Consult
Progent's certified Excel and Office 365 Excel consultants can provide a broad range of online services to assist your organization to design, program, pilot test, deploy, manage, and debug applications powered by any version of Excel, including Excel 2016 and Office 365 Excel. Progent can help your business to upgrade your existing Excel applications to the newest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent can provide as-needed support to organizations who need a quick fix to a stubborn problem associated with Excel and Progent can also provide comprehensive project management services for migrating or developing mission-critical applications built on Office Excel. Progent's affordable online training for Office Excel can be customized to address the needs of individuals or teams.
Microsoft Windows 2008 R2 IT Consultant
Windows Server 2008 R2 Integration Services
Microsoft Windows Server 2008 R2 offers high levels of speed, protection, fault tolerance, expandability, and flexibility that accelerate productivity of local, remote, and mobile workers. Progent's network professionals can deliver affordable online engineering, technical support, and training services to help your company to plan, execute, and maintain Windows Server 2008 R2 in order to add substantial business value to your network.
24/7 Cisco CCDP Job Opportunity
Open Now Job Opportunity MCSE
If you are an information technology engineer with technical support experience, joining Progent and helping Progent's clients will expand your skills via collaboration with Progent's staff of motivated, world-class consultants. Progent's commitment to offering IT expertise and computer help to small businesses will give you the opportunity to work in depth with decision makers and add tangibly to the success of exciting companies. Also, Our virtual office network offers state-of-the-art tools for off-site service and wireless access to allow you to deliver fast fixes when you troubleshoot business-critical problems.
Specialist ProSight network infrastructure documentation management
ProSight certificate expiration management Consultants
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it.
Small Business WAP561 Remote Support Services
Small Business WAP351 Professional
Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to configure, administer, and troubleshoot Cisco Small Business Wi-Fi APs.
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