Expanding your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your San Mateo organization to pick the right tools and follow best practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services that go from on demand expertise for helping you over occasional technical roadblocks to full project management to help you carry out business-critical tasks.

Progent can help San Mateo, California organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide changeover to a from-home business model, which could be driven by a pandemic or as part of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, add details, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your business to augment your current Support Desk staff by sharing responsibilities for Call Desk services seamlessly between your regular IT support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution based on the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can help your business to provide best-in-class IT support to your teleworkers, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your San Mateo, California company, phone 1-800-993-9400 or visit Contact Progent.