Tacoma At Home Workforce Solutions Support Partner
Call Desk Solutions Consulting Services
Expanding your at-home workforce can have a major impact on IT infrastructure, security, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Tacoma organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can help Tacoma, Washington businesses to with any facet of building a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a telecommuter workforce, which could be driven by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, enter details, and append screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service enables you to supplement your current Call Center team by sharing delivery of Call Desk services transparently between your regular support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the number one professional services automation platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class IT support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Tacoma, Washington organization, phone
An index of content::
Microsoft Lync Server 2013 Consultancy
Expert Microsoft Certified Lync Server 2013 and iPhone Specialist
Progent's Microsoft-certified consultants can assist your company to assess the value of Microsoft Lync Server for your environment and can assist you to plan and carry out a rollout of Microsoft Lync Server 2010 that consolidates the control of Instant Messaging and Presence and increases the productivity of your office employees, at-home workers, and smartphone users. Progent's consultant's can in addition assist you to perform a smooth migration to Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can run Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office programs, and offer online seminars and continuing technical support for Lync Server and other Microsoft platforms.
64-bit Server Integration
Consultants 64-bit Migration
Progent's Microsoft-certified engineers can help you plan, document, carry out, manage, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit applications which you want to keep plus the new 64-bit versions of software you plan to install.
64-bit Migration Technology Professional
Specialists 64-bit Processing
Progent's Microsoft-certified engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of upgrading to 64-bit PC desktop computing, plan an affordable upgrade strategy that reduces operational interruptions, and offer economical, expert remote support to assist your company to configure 64-bit PC desktop operating systems and application programs on your current computers.
Windows 2012 R2 Remote Troubleshooting
24x7 Windows Server 2012R2 Cloud Specialist
Progent's Microsoft-certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support, staff, create an enterprise-wide security strategy, automate network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Windows 2003 Server Consultants
Windows 2012 Online Technical Support
The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with hands-on experience and in-depth knowledge in designing and building cohesive, comprehensive network technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's IT services can assist you with designing, deploying, managing, and troubleshooting Windows Server systems that increase the productivity of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
SQL Server Capacity Planning Reporting
Microsoft SQL Server Design and Installation
Progent's certified SQL Server programmers and DBAs offer remote consulting to help businesses of any size to create, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server experts can provide help with any phase of application development in solutions that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Solaris Online Server Setup
24-Hour Solaris Remote Consulting Services
Progent offers nationwide urgent help and troubleshooting services for businesses that operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Online IT help provides optimum leverage for your IT budget by protecting client efficiency and shortening the time billed for computer analysis and repair. Advanced remote access utilities and experienced service specialists and engineers combine to enable Progent to handle most IT issues without wasting time and money by going to your location. In most of situations your network problems can be dealt with over the phone or through a combination of phone support and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to assist with the toughest system issues.
Linux Remote Specialist
Networking Consultancy Services UNIX Online
Progent provides national online phone support and consulting services for businesses who run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows technology. Remote network consulting provides maximum leverage for your IT budget by preserving user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access utilities and experienced service specialists and engineers combine to enable Progent to solve the majority of IT issues without squandering time and expense by going to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security professionals to assist with the toughest network problems.
Linux Network Engineer
Consultant Services CentOS Linux
Progent's Linux consulting experts provide small companies and software developers help with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience offers you an easy single consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating MS Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
External Security Inventory Consultants
Immediate Security Inventory Consultants
Progent offers small businesses two specially designed security evaluation scanning packages that include, at a set price, remotely administered scans of your security profile which are analyzed by expert information security engineers who assess the data collected by the remote scan, deliver objective evaluations of your existing network security, and make recommendations for remediation. Progent has developed two complementary network security inventory packages for external and internal security testing that are priced to meet the budgets of small businesses while delivering enterprise-quality assessments of your network's vulnerability to attack.
System Center MOM Technology Professional
Operations Manager Technical Support
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.
UNIX Professionals
Professional UNIX
Progent's Sun Solaris platform consulting experts offer small companies and developers support for administering and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with an easy one-stop consulting firm to help you create and manage a secure and reliable mixed-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Information Systems Firms SMTP
Top Microsoft Exchange 2003 Network Support Group
Progent's Microsoft-certified experts have 20 years of background providing electronic messaging and unified telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange Server support services to enhance email security and virus protection, provide fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can aid you in designing and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Windows 8.1 Engineers
Microsoft Certified Microsoft Windows Services
Windows 8.1 is designed to power devices ranging from smartphones and slates to power-user desktops. An abundance of innovative features, including touch screen interface and signature tile user interface, provide a wide range of advantages for organizations who know how to exploit them. Progent's Microsoft-certified consultants can help get your business up the learning curve with Windows 8.1 and show you how to gain significant competitive value from the product's many new and enhanced technologies.
Consultancy Avaddon ransomware recovery
Urgent ransomware removal and data recovery Specialist
Progent's seasoned ransomware recovery consultants can help your business to reconstruct an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
24/7 Specialists Smartphone patch management
Patch management services Consultancy
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices scanners, infrastructure appliances like switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as alarms and robotics.
24x7 Technology Consulting Remote Workers Data Protection
Offsite Workforce Data Protection Troubleshooting
Progent can help small and mid-size businesses to design, implement, test and maintain backup/recovery systems needed to support work-from-home employees.
Award Winning Development Group Amazon MWS integration training
Amazon Marketplace Web Service integration Development Company
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.
Microsoft Certified Expert System Center 2016 and Intune IT Consultant
Microsoft Certified Online Troubleshooting SCSM 2016
System Center 2016 provides important enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
Windows and UNIX Consult
Solaris with Windows Professionals
Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience provides you with a convenient single source to help you build and maintain a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Emergency Office 365 Publisher Integration Consultant
Remote Technical Support Office 365 Outlook Integration
Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are available in an array of subscription plans intended for markets ranging from students and households to global enterprises. Progent offers quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help your business to understand the wealth of subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid solutions that seamlessly combine on-premises and cloud products and services.
Windows Server 2016 Information Assurance Setup and Support
Microsoft Expert Windows Server 2016 Information Assurance Onsite Technical Support
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery system built around Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.
Threat Management Gateway Remote Support
Forefront Network Inspection System Technical Support
Microsoft Forefront TMG 2010 is based on the proven security technologies of Internet Security and Acceleration Server and provides a easily managed web gateway that delivers a one-server solution for a variety of security functions such as an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows customized reports powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can assist your company to design and execute test and production deployments; interface Forefront TMG 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also help your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
IT Consultants SMS Upgrade
Systems Management Server Support and Help
Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net operational expense of managing and configuring software by making it easier to install system images, manage mobile computers, and operate management utilities. In addition to alerting you about techniques to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can show you how to define sensible procedures and policies to manage PDAs and intelligent portable phones so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that includes policies, procedures and technologies to keep your IT computer system protected.
ProSight Private Cloud Services Consultancy
Consult ProSight VM Hosting
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size organization's servers in a solution that delivers the highest level of dependability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management services are built upon mature virtualization platforms that allow small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, system support, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.
Online Technical Support FRx Reports
Consulting Services Application Programming
Progent's team of expert programmers, database architects, and project managers can assist enterprise clients to carry out development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to seasoned project managers for advanced planning and program co-ordination or Progent can help clients plug expertise gaps by providing relational database designers and software programmers skilled in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to integrate SharePoint with other data sources like SQL Server and Excel to create data-driven intranets and web portals. Progent also can provide experience with web development technologies and can help clients to create, expand, repair, or migrate web applications to utilize the latest advances in web technology.
Cybersecurity Bulletins Cybersecurity Firm
Cybersecurity Bulletins Security Organizations
This page contains current information on cybersecurity threats, patches, and best practices. Call or email Progent if you need help defending your network against the latest IT security threats.
24x7 Windows Server 2008 Active Directory Online Consulting
Windows Server 2008 R2 Support and Setup
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, develop pilot systems and rollout strategies, integrate Windows Server 2008 with your IT environment and applications, train your IT personnel how to run enhanced management utilities, and deliver continuing consulting and technical support via low-cost alternatives such as Helpdesk support and remote technical assistance.
Information Technology Consulting wireless IP phones and Cisco Unified Communications Manager
Technology Consulting wireless IP phone integration
Progent's Cisco wireless VoIP phone configuration consultants offer online and onsite support to help you create and manage a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
MS Virtual Server Administration Website Consultant Services
Microsoft Server Virtualization Computer Engineer
Microsoft Virtual Server 2005, hosted on the Windows Server platform and powered by technology originally produced by Connectix, delivers the power necessary to carry out hardware reduction, software migration, and server quarantine tasks through virtualization technology in an enterprise-class computing environment with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to improve operational efficiency in software development and testing, upgrading from outdated line-of-business applications, and hardware consolidation. Progent's professional Virtual Server experts can assist your IT staff to assess and deploy MS Virtual Server 2005.
VoIP phones patch management Engineer
Internet of Things patch management Technology Professional
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Security Consulting Services Microsoft
Microsoft Office XP IT Service
Progent's IT outsourcing packages provide economical computer consulting for small companies. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your system, or developing a web-based eCommerce application, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting network support budgets to grow in a more linear and controlled manner than is feasible by assembling a bulky, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and highly available system foundation for your critical business software powered by Microsoft Windows.
Consulting Services Support for IT Service Firms
Best Expertise for IT Service Firms Technology Consulting Services
Progent's Support for IT Service Providers lets you use Progent's information technology engineers under your own service brand as a transparent arm of your network services staff.
Technical Support Services ProSight DPS ECHO Hybrid Cloud Backup Services
Network Engineer ProSight DPS ECHO Backup and Recovery Services
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information.
Microsoft 365 and on-premises Exchange IT Consultants
Microsoft Certified Partner Microsoft 365 AD Connect Troubleshooting
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange solution. Progent's Exchange consultants can provide occasional support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on schedule and within budget.
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