Tacoma At Home Workforce Integration Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your at-home workforce can have a significant impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Tacoma company to select the right tools and follow best practices in building and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed expertise for helping you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Tacoma, Washington businesses to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their active tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service enables your company to augment your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your regular support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class technical support to your telecommuters, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Tacoma, Washington organization, phone
An index of content::
Microsoft Skype for Business 2019 Support and Integration
24x7 Skype for Business Front End Pool Pairing Consultant Services
Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional PSTN calling. Microsoft Lync 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify management via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence consultants can provide remote and onsite support to help your company to maintain and troubleshoot your existing Lync 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist you to plan and execute an efficient Skype for Business migration.
Consulting Support for IT Service Firms Network Consultant
IT Services for Service Providers Online Consulting
Progent's Support for IT Service Firms lets you use Progent's consulting engineers under your own service brand as a transparent extension of your network consulting team.
Offsite Workforce Cloud Integration Specialist
Work from Home Cloud Integration Computer Consultants
Progent can help small and medium-size companies to provision their remote employees with seamless integration with public cloud services.
WLAN controller Consultant
Top 2500 Wireless Controller Technology Consulting
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller solutions.
24/7 Email White Lists Engineer
Consultant ProSight Spam Filtering Services
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Immediate Exchange Server 2016 Upgrade Planning Professionals
Exchange 2016 Upgrade Online Troubleshooting
Progent can assist you in any and all facets of your upgrade to Exchange Server 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
SCCM 2007 Device Management Remote Technical Support
SCCM 2007 Patch Management Specialists
Progent's Microsoft-certified consultants can help your organization to support System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security and compliance, and increase worker output by ensuring that critical applications stay up to date, managing licensing, and monitoring usage profiles so you can make informed buying choices. Once you are set to upgrade your SCCM 2007 device management solution, Progent can help you to plan and implement a smooth move to SCCM 2012.
Top Quality OS X Troubleshooting Consultancy
Service Providers Mac
Progent offers nationwide online technical support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose IT systems feature a combination of Mac and Microsoft Windows technology. Progent's consultants can provide Mac users a variety of IT services including desktop assistance, upgrading to the latest version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad integration and management, or migrating to iCloud services. Online IT help provides optimum return for your information technology budget by preserving client efficiency and shortening the hours billed for network repair services. Advanced remote support technology and skilled service specialists and consultants allow Progent to solve most network issues without wasting time and expense by traveling to your location. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of telephone help and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISSP certified security professionals to assist you with the most difficult network problems.
Hybrid Office 365 integration Specialists
Exchange admin center Troubleshooting
Progent can assist your business to understand the wealth of subscription plans offered with Office 365 and configure your network with Office 365 so you derive top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and maintain hybrid solutions that transparently combine on-premises and cloud products and services.
NetDocuments Solution Design Consulting Services
Services NetDocs Integration
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built for the legal profession. Progent can provide online guidance from NetDocuments consultants who can assist your law firm to design, deploy, manage, optimize, or troubleshoot a document management system (DMS) environment powered by NetDocuments.
24 Hour Professionals Exchange Server 2003 Upgrade
Exchange Server 2003 Information Technology Consulting
Progent's certified consultants provide technical support and network consulting services for Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's migration, integration, management, and support expertise for Microsoft Exchange Server include planning, installation, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and comprehensive network management outsourcing.
Office 365 Security Consultant Services
Office 365 Security Computer Consultant
Progent's Office and Office 365 experts can assist businesses to integrate Microsoft Office desktop and Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that provides fast return on investment and enables better business results. Progent can help your company to interface Microsoft Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server deployed on-premises or in the cloud. Progent can also help you to fix compatibility issues between various releases of Microsoft Office desktop and offers live online instruction to individual users or groups.
Consult Patch management services
iPad patch management Specialists
Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, such as printers, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like sensors and health monitors.
Automatic Network Infrastructure Mapping Help and Support
Online Support Services ProSight Remote Network Troubleshooting
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks.
Microsoft Help Desk Network Consultant
Help Desk Software Selection and Deployment Network Consulting
The Contact Center support delivery model adopted by Progent's Technical Response Center offers small companies an dependable option to reliance on independent consultants by offering extensive technical knowledge shared by numerous engineering teams, optional round-the-clock access to emergency help, escalation capability to appropriate experts for handling even the most complex problems, service consistency and reliability, quick follow-up enforced by seasoned IT service administrators, a variety of convenient ways for initiating support tasks, and a high level of progress transparency made possible by ticket updates and available through a web portal.
Professional Infor SyteLine CloudSuite Business Analyst
Infor SyteLine CloudSuite Migration from SyteLine 6 to CloudSuite 9 Professionals
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing and distribution companies to simplify complex supply chains and streamline critical business processes in order to get products to market quickly and adhere to customer schedules consistently. Progent can provide the skills of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite services that spans from as-needed guidance to end-to-end solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
Server patch management Consult
Consult IoT device patch management
Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers and scanners, network appliances such as switches and Wi-Fi access points, and IoT devices like alarms and health monitors.
Top Quality 2500 Wireless Controller Online Help
5500 Wireless Controller Consultant
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing wireless uptime with rapid failover, and strengthening data security by detecting cyber threats and filtering traffic content according to user type and location. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller technology.
Cisco VPN Consultant
VPN Network Consultant
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the flexibility to expand with your growing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s comprehensive line of products targeted at eliminating data theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can help you deploy Cisco technology to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, permissions, and tracking from a graphical Web interface.
24/7 Check Point NGTP Security Services Testing
Secure Check Point 3000 Firewalls
Progent's Check Point firewall consultants can help you design, configure, and administer firewall environments built around Check Point NGFW firewalls and Check Point's cloud-based security services. Progent can also help you support legacy Check Point firewall models or upgrade smoothly to Check Point's modern security gateways.
Remote Consulting Windows Server 2019 Cybersecurity
24-Hour Windows Server 2019 Clusters Sets Support and Setup
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Dynamics GP/Great Plains Professional
Dynamics GP Power BI Remote Support Services
Dynamics GP 2010 financial software is a full-featured business management platform that unifies information and processes throughout your company, interfaces seamlessly with other solutions, and brings together workers, clients and suppliers regardless of time or location. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, management reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and maintain a robust, protected computer and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP 2010.
Microsoft Office for Mac Online Support Services
VBA for Mac Consultant
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most familiar office productivity applications. Progent's Apple-certified Mac consultants can show you how to configure Mac Office on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows systems.
System Center 2016 and Operations Management Suite Consulting
SCDPM 2016 Professionals
Progent has more than 10 years of experience integrating, maintaining and troubleshooting the core components that make up Microsoft System Center and can help you to plan, deploy, maintain, and fix your System Center 2012 R2 ecosystem to maximize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent's consultants can help you to upgrade to the current version of System Center from an older one or from another IT management solution to deliver the benefits of best-in-class provisioning, automation, security, plus infrastructure and critical application performance monitoring.
Immediate Microsoft Exchange Server Upgrade Professional
Exchange Upgrade Consulting Services
Progent's Microsoft-certified consultants can provide low-cost online and onsite help to carry out your upgrade to Exchange 2010, produce comprehensive documentation of your new email environment, train your network support staff and end users to get them ramped up quickly on Exchange 2010, and provide ongoing management consulting and engineering help. Progent can also help you migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Windows Server 2008 R2 Integration Support
Consultant Services Microsoft Windows Server 2008 R2
Progent's certified professionals can help you to calculate the advantages of Windows Server 2008 for your company, develop test systems and rollout plans, install Windows Server 2008 with your network environment and applications, train your IT staff how to use new administration utilities, and deliver continuing consulting and technical support via affordable options including Help Desk service and online technical assistance.
Remote Technical Support Expertise for IT Service Providers
On-site Support IT Services for Network Service Firms
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's information technology engineers under your own brand as a seamless extension of your IT consulting staff.
Small Company Consulting Services
Engineer Small Business
If you have a company network with 10 to 50 desktop clients, Progent's computer outsourcing services free your company from dependence on single freelance service provider while giving you affordable and reliable access to enterprise-class technical expertise. By delivering IT support service when you need it, offering specialized expertise for critical technologies, delivering unique support such as automated server monitoring, and billing only for services you use, Progent gives you an economical solution for optimizing the productivity and profitability of your small business information system. Progent is the intelligent way for small organizations to build and support a reliable and safe information network and to have fast access to the skilled consulting ordinarily restricted to enterprises who can afford a sizeable in-house IT group.
Exchange 2013 Integration Onsite Technical Support
Exchange 2013 DAG Consultant Services
Microsoft Exchange 2013 incorporates significant improvements to the functionality of Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These enhancements affect key areas including ease of administration, availability, security, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Exchange Server 2013, create an efficient test and rollout plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online support and management for Exchange 2013.
Engineer Microsoft Project Server Reporting
MS Project Server Coding
Progent's Microsoft consultants can provide in-depth support in implementing, managing and troubleshooting all versions of Microsoft Project Server and can deliver a broad range of affordable remote consulting services following proven best practices to assist organizations of all sizes to get all the benefits of this leading platform. Consulting support available from Progent include system design, installation and migration, strategies for secure file and status sharing among local and offsite users, network optimization, and customized webinar training classes.
Windows 7 Consultant
Windows 7 64-bit Upgrade Implementation Consulting Companies
Progent's certified engineers offers remote and on-premises consulting expertise to assist your company to administer, support, and repair computers powered by Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, security and compliance, backup and restore, online access, smartphone and tablet management, Wi-Fi network design, and remote network monitoring and alerts.
Top scom 2016 Amazon AWS integration Help and Support
Emergency scom 2016 Office 365 integration Network Consulting
Microsoft System Center 2016 Operations Manager helps to ensure consistent performance and maximum uptime for critical workloads by providing unified, cross-platform tracking of IT infrastructure installed across on-premises datacenters and cloud environments. Progent's SCOM consulting group can provide world-class online and onsite expertise to help businesses of any size to design, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can assist you to move to Operations Manager 2016 from older releases or from other IT infrastructure monitoring products, or combine multiple monitoring tools into a unified IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Microsoft Certified Partner On Demand IT Staff Augmentation Services Remote Support
Urgent Temporary Staffing Support and Setup
Progent's short-term staff augmentation services enable businesses to meet sudden increases in demand for IT professionals without dealing with the costs and hassle associated with identifying and recruiting experienced technical help and without increasing your full-time workforce.
Microsoft System Center Operations Manager Setup and Support
Microsoft System Center Operations Manager Support
Progent provides a selection of IT service packages for small businesses. These IT outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of Operations Manager, a next-generation server and system support product that tracks the reliability, throughput, and security of your network and isolates incipient problems before they can bring down your network. With Progent's economically priced IT support programs, small organizations can select a basic co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution.
Onsite Technical Support Service Desk Sharing
Call Desk Sharing Online Consulting
Progent's Standard Help Desk Services offer an end-to-end solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Support services are provided at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Teleworker Helpdesk Services Online Consulting
Largest Specialists At Home Workers Helpdesk Services
Progent can provide small and medium-size companies supplemental or comprehensive Help Desk support for offsite employees.
Open Now Professionals Solaris
24-Hour Sun Solaris Support and Help
Progent's Sun Solaris family support services provide small companies and developers help with managing and maintaining Sun Solaris systems that operate with Microsoft-powered networks. Progent offers your organization contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience offers you a convenient single consulting firm to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Project Pilots Consulting
Immediate Project Management Consultant
For enterprise project management support, Progent can provide access to senior IT professionals with years of experience in technology management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to help enterprise customers adhere to best practices to ensure that major projects are completed on time and within budget.
Microsoft MCP Openings
Freelance Network Consultants Home Based Virtual Office
Progent is looking for a variety of full-time workers including motivated Microsoft Certified Systems Engineers; network consultants who have Cisco CCDP or CCIE certification; and specialists in advanced network design with backgrounds in mobile connectivity, wireless networking, high-availability environments, business continuity planning, data preservation, and server virtualization. Progent is also seeking workstation support experts, off-site service specialists, and CISSP or CISA certified security consultants. Progent is also looking for experienced managers and administrators who can perform effectively in Progent's dynamic, virtual office environment. Progent works with independent professionals who have specialized knowledge and field experience in crucial IT areas beyond Progent's primary technical concentration. Our Experts Group includes independent consultants who offer advice and programming support for line-of-business applications that include MRP, Enterprise Resource Planning, or CRM; possess specialized expertise with popular platforms such as Linux derivatives, Macintosh, or Solaris, or can provide world-class help in areas like telecommunications, web design, Electronic Data Interchange, web commerce, or database management. Independent contractors certified by us coordinate with our staff consultants to provide end-to-end IT services for small business networks.
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