Expanding your telecommuter workforce may have a significant effect on network infrastructure, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Tacoma organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide support services that go from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent can assist Tacoma, Washington businesses to succeed with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for Remote Workers
A sudden, company-wide changeover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add details, and append screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Call Center organization by splitting responsibilities for Support Desk services transparently between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your teleworkers, see Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Tacoma, Washington organization, phone 1-800-993-9400 or refer to Contact Progent.