Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate culture. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Tacoma company to select the right tools and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Tacoma, Washington organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A rapid, company-wide changeover to a from-home workforce, which could be the result of an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit their active trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your company to supplement your existing Call Desk team by splitting delivery of Help Desk support transparently between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support solution utilizing the leading PSA platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your at-home employees, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Tacoma, Washington business, call 1-800-993-9400 or refer to Contact Progent.