Expanding your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Tacoma company to select the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Tacoma, Washington companies to succeed with any aspect of building a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
An emergency, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise the status of their current tickets, add details, and upload screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows you to supplement your current Help Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the leading professional services automation platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, visit Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Tacoma, Washington company, call 1-800-993-9400 or go to Contact Progent.