Expanding your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Tacoma company to select the appropriate tools and follow leading practices in creating and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Tacoma, Washington companies to succeed with any aspect of building a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise the status of their current tickets, add details, and upload screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows you to supplement your current Help Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the leading professional services automation platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your at-home workforce, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Tacoma, Washington company, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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  • ASA Firewalls Online Help
    Cisco AnyConnect Integration Services

    Progentís Cisco-Premier technology experts offer experienced PIX Firewall consulting services covering design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and safe connectivity services. Extending from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of security, performance and reliability for business environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progentís Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

  • Urgent Firewall Setup Juniper Junos Configuration Juniper Junos os Computer Security Specialist
  • VMware SRM Disaster Recovery Professionals VMware Site Recovery Manager Failback Professionals
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  • VMware Site Recovery Manager Compliance Consultant Services VMware NSX Hybrid Cloud Specialists
  • Video Conferencing Computer Consultants Microsoft Experts Engineers Microsoft Instant Messaging

  • ProSight Endpoint Protection Specialists
    ProSight Phishing Defense Professionals

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks.

  • Watchguard Security Audits IPsec VPN Network Security Auditing
  • Windows 7 Help Desk Integration Services Windows 7 64-bit Upgrade Migration

  • MCSE Expert Certified Windows 2003 Cluster Server Remote Consulting
    Clustered Server Remote Technical Support

    Progent provides Microsoft Windows Cluster Server assistance to help your organization deploy fault-tolerant server clusters that can deliver 100% operation. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how too create high availability server clustering solutions powered by Microsoft Windows Server Cluster 2003, Progentís Premier Windows engineers ensure that your fault-tolerant clustered servers are set up to maximize the business value of your IT system.

  • Windows 7 Integration Support Services After Hours IT Consultants Windows 7 Evaluation
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  • Federal Way, WA Work from Home Employees Expertise - Tacoma - Help Desk Call Center Outsourcing Consultants
  • Windows Server 2012 Migration Help Tacoma Olympia, United States Windows Server 2012 R2 Business Computer Server Companies Tacoma, Pierce County
  • Windows Server 2012 R2 Storage Spaces IT Consultant Windows 2012 R2 Integration
  • Windows Server 2012R2 Clustering Support Outsourcing Specialists Windows Server 2012R2 Cloud
  • Windows Server 2016 Cluster Operating System Rolling Upgrade Technical Consultant Windows Server 2016 Stretch Clusters Remote Consulting
  • Work at Home Employees Consulting and Support Services near me in Tacoma - IP Voice Solutions Consulting Tacoma Olympia At Home Workers Tacoma Consultants - IP Voice Systems Guidance Olympia, Washington
  • Offsite Workforce Consulting Experts near me in Tacoma - Call Desk Outsourcing Consulting Experts Tacoma Washington
  • network infrastructure documentation management Consulting Technology Professional ProSight domain expiration management
  • ransomware preparedness report Consultant Services ransomware protection checkup Specialists

  • Email Anti-fraud Intelligence Specialist
    Consulting ProSight Email Guard Content Filtering Service

    Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

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