Expanding your at-home workforce can have a major impact on IT infrastructure, security, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Tacoma organization to pick the right technologies and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Tacoma, Washington businesses to with any facet of building a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk services, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a telecommuter workforce, which could be driven by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, enter details, and append screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your current Call Center team by sharing delivery of Call Desk services transparently between your regular support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support solution utilizing the number one professional services automation platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class IT support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Tacoma, Washington organization, phone 1-800-993-9400 or go to Contact Progent.