Tacoma Work at Home Employees Solutions Consulting Company
Call Desk Solutions Consulting Experts
Enlarging your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Tacoma organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Tacoma, Washington organizations to with any facet of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current tickets, enter details, and append screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Augmentation Service enables your company to supplement your current Call Desk team by splitting delivery of Call Center support transparently between your in-house support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support model based on the number one professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Tacoma, Washington organization, phone
An index of content::
Solaris to Windows Migration
Sun Solaris Upgrade
Progent can help your company to design and implement a smooth transition from a Solaris-based information environment to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity products, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and application experts can show you how to guard your data and reduce business disruption by designing an efficient migration plan that protects your current investments in Solaris application and infrastructure. UNIX-to-Windows transition consulting services available from Progent include evaluation of existing infrastructure, migration planning and testing, MS Exchange migration expertise, information and application software migration, and processor and mass storage migration and consolidation.
CCDP Certified Catalyst 9105i Access Point Online Troubleshooting
Cisco Catalyst WiFi Management Technical Support
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 WAP experts can provide economical remote and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Microsoft 365 Management Support and Integration
Microsoft 365 Yammer Integration Remote Support
Microsoft 365, previously called Office 365, is Microsoft's expanding family of client productivity programs and cloud-hosted services available on a subscription basis. Microsoft 365 programs and cloud services are offered in an array of subscription plans targeted at markets ranging from students and home offices to global enterprises. Progent offers quick and easy online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist you to understand the wealth of subscription options available with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to build and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.
Engineers Wi-Fi access point patch management
IoT device patch management Specialists
Progent's managed services for software/firmware update management offer organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, peripherals {like printers, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and health monitors.
CCNP Expert Certified IT Consulting Wi-Fi VoIP phone integration
Consulting Services wireless VoIP phone integration
Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants offer online and on-premises support to help your organization build and administer a Cisco Wi-Fi VoIP phone solution by delivering integration services that range from troubleshooting the set up of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.
Microsoft Certified Expert High-Availability Failover Clustered Servers Engineer
24-Hour Non-stop Clustered Servers Integration Services
Progent offers Microsoft Windows Cluster Server consulting to help your business utilize fault-tolerant clustered servers that can provide 24x7 operation. Clustered Windows servers for fault-tolerant networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. By showing you how too build high availability server clustering solutions around Windows Server Cluster 2003, Progent's Premier Windows professionals make sure that your non-stop clustered servers are configured to maximize the strategic advantage of your IT system.
Support MSP360 Backup
MSP360 SQL Backup Integration Services
Progent can assist you to design, deploy and administer a backup plan based on MSP360 Backup technology to protect your resources hosted on any major public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss resulting from human miscues, software errors, ill-intentioned insiders, and malware attacks such as ransomware.
Internet Security and Acceleration Server 2006 Remote Consulting
Network Consultant ISA Server 2006
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while supporting increased productivity by making these resources available to authorized remote or mobile users. Internet Security and Acceleration Server can guard corporate applications, services, and information across all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-premier ISA Server 2006 consultants can show you how to plan, deploy, set up, and support ISA Server on your system so your business benefits from a highly functional and economical combination of security, productivity, and speed.
ProSight Infrastructure Monitoring Configuration
Network Performance Analysis Professional
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems.
Duo Two-factor Authentication (2FA) IT Services
Duo Multi-factor Authentication Consulting
Progent's Duo services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
MacOS and Windows Network Consultant
Help and Support Mac and Windows
Progent's support specialists in Apple OS X and Windows technology can help you integrate Mac and Windows systems into seamless environments with resource sharing and workgroup support. Allowing efficient cooperation among a variety of servers and desktops powered by Mac OS and Windows calls for extensive knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Apple consulting makes it possible to provide world class support to businesses that depend on these platforms to keep their competitive advantage. Progent can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
24-7 Windows and Solaris Consultant
UNIX with Windows On-site Support
Progent's UNIX platform support services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to help you create and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Best Practices IT Consulting Services
Migration Support Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of individual best practices that are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.
Customer Relationship Management Support Services
24x7 Microsoft Project Information Technology Consulting
Progent's application experts can provide in-depth support, custom programming, integration help, and online classes for leading applications covering vital areas including ERP, financials, management analytics, web commerce application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of experience delivering advanced consulting support online, Progent can assist clients throughout the U.S. to avoid the time and expense associated with travel and on-premises visits without compromising the effectiveness of consulting support.
Microsoft Certified Skype for Business and Exchange UM Server Consultant Services
Skype for Business and Cisco Unified Communications Consultant Services
Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's certified IM and Presence experts offer remote and on-premises support to assist you to maintain and repair your current Lync 2010 environment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist you to design and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.
24-Hour Consultant Services Ubiquiti UniFi Switch
Ubiquiti UniFi Wave 2 WiFi access point Services
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, VoIP phones, and cameras. Progent offers the expertise of seasoned Wi-Fi professionals who can help you to assess the value of Ubiquiti's UniFi technology for your business and help you to plan, install, manage, and troubleshoot your UniFi ecosystem.
Windows 7 Backup and Restore Professional
Microsoft Windows 7 Evaluation Support Outsourcing
Progent's Microsoft certified engineers can help your company to evaluate
High-Availability Data Centers Consultant
Fault Tolerant Colo Engineers
Progent's Data Center consultants can show you how to identify high availability data centers that match the specific requirements of your company. Fault tolerant Internet Data Centers are particularly attractive to small businesses because of their low cost and convenience in comparison to taking a do-it-yourself approach. Attempting to create an on-site data center with even a basic level of fault tolerance is too costly for typical small businesses. Progent can show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by providing a full range of engineering and maintenance services.
CIO Online Help
CIO Consulting
Progent can provide small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate appropriate technology to enhance business operations so they align more closely with your corporate goals. Your business can develop and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive.
Exchange Server 2010 Migration Consultant
Consult Exchange Server 2010 Upgrade
Progent's Microsoft-certified engineers can deliver affordable online and onsite support to carry out your migration to Microsoft Exchange 2010, produce extensive documentation of your upgraded messaging environment, train your network support staff and users to get them up to speed rapidly on Exchange Server 2010, and offer continuing management services and engineering support. Progent's consultants can also help you upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Windows Server 2016 Storage Spaces Direct Troubleshooting
Windows Server 2016 Hybrid Configuration Setup and Support
Progent's certified IT consultants offer Windows Server 2016 integration consulting services to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.
Largest Flexential Data Center Engineer
Flexential Tampa Colocation Center Consultant Services
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent has a group of network experts based in the Tampa area, and Progent can also provide online expertise from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and senior DRBC preparedness experts. Progent can also assist your business to plan and carry out a move to the Flexential facility by providing services like planning solution architecture, specifying hardware, system setup and validation, troubleshooting, setting up remote network management, and training your IT support team.
Hybrid Microsoft 365 integration Support and Help
Microsoft 365 PST migration Network Consultant
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist you with any facet of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.
Implementation Support Fault Tolerant Email
Microsoft Exchange 2019 Consultancy Services Group
Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and integrated telecommunications/email solutions for companies. Progent offers affordable Exchange Server consulting services to strengthen email security and virus protection, provide high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support offerings can assist you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Email product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Remote PC and Smartphone Software Consultants
Desktop VPN Network Service
Progent's remote access and smartphone synchronization specialists can assist your business to design and deploy connectivity solutions for remote desktops, laptops, and wireless handhelds so they work seamlessly with your information network, enabling you to optimize the productivity of your off-site workforce.
Microsoft Exchange Server 2016 Upgrade Configuration
Exchange 2016 Mailbox migration Support and Setup
Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up HLB for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Wireless EMail Engineer
Microsoft Certified Partner Activesync Consultant
Progent's consultants provide experience in multiple disciplines related to mobile connectivity such as system architecture, wireless data synchronization, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified experts can save your business work and expense by applying their wireless expertise to help you select and integrate wireless access solutions that fit the needs of your company. Progent can also optimize your network architecture so that mobile appliances perform better.
ProSight NinjaOne Windows Desktop Management Remote Consulting
NinjaOne Server Monitoring Engineer
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity.
Consulting Rates Network Outsource
Consultant Rates Network Architect Firms
Progent's pricing model is to charge for phone service and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
Microsoft 365 Hybrid Solutions On-site Technical Support
Support and Help Microsoft 365 Excel Integration
Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity applications and cloud-hosted services available on a subscription basis. Microsoft 365 applications and cloud-based services are available in an array of subscription plans targeted at customers from students and households to global enterprises. Progent offers quick and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to understand the wealth of subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid ecosystems that transparently combine on-premises and cloud resources.
Hornetsecurity Altaro 365 Total Teams Chat Backup Specialist
Specialists Hornetsecurity Altaro M365 Mailbox Backup
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
24/7 Colocation Online Consulting
Colocation Technical Consultant
Progent's data center support services are intended for businesses with hardware housed at IDCs or data center colo hosting sites and requiring on-demand on-site assistance at the colo facility as well as off-site help from Microsoft and Cisco Premier experts. Progent provides a complete array of IDC and data center and colocation consulting services such as system architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and installation of high availability configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server clustering systems.
Photoshop Learn
InDesign Train
Progent's Mac consultants can support the creative aspect of Mac environments by offering consulting services and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Network Security Bulletins information Systems Audit
Critical Security Alerts Technical Support
This page contains the latest updates on security threats, patches, and best practices. Call or email Progent if your organization needs help protecting your network against the latest cybersecurity threats.
Google GCP hybrid cloud integration Professional
Google Cloud Kubernetes Consultant Services
Progent offers cost-effective remote and on-premises consulting to assist companies of any size to migrate any part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security.
ransomware cleanup and file recovery Consult
Spora ransomware recovery Consultant
Progent's ransomware consultants can assist your business to evaluate your ransomware defenses, remotely monitor and protect your IT environment, help with negotiating a settlement with a hacker, and rebuild an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
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