Expanding your telecommuter workforce can have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Tacoma organization to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Tacoma, Washington organizations to with any aspect of building a high-functioning remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, organization-wide transition to a from-home business model, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and follow-up technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from help requests to ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, enter information, and upload screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to supplement your current Support Desk staff by splitting responsibilities for Call Center support transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support model based on the leading PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class desktop support to your teleworkers, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Tacoma, Washington business, phone 1-800-993-9400 or go to Contact Progent.