Enlarging your telecommuter workforce can have a major impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Tacoma organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Tacoma, Washington organizations to with any facet of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise their current tickets, enter details, and append screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your company to supplement your current Call Desk team by splitting delivery of Call Center support transparently between your in-house support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support model based on the number one professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Tacoma, Washington organization, phone 1-800-993-9400 or visit Contact Progent.