Enlarging your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Tacoma organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Tacoma, Washington organizations to with any facet of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide switchover to a from-home workforce, which could be the result of a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online technical support specialists along with enterprise-class ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise their current trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your business to supplement your current Call Desk organization by sharing responsibilities for Help Desk Call Center services seamlessly between your regular support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support solution based on the leading PSA platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Tacoma, Washington organization, phone 1-800-993-9400 or refer to Contact Progent.