Enlarging your remote workforce can have a significant effect on network infrastructure, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Tacoma company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Tacoma, Washington businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A sudden, organization-wide switchover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise their current tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service enables you to augment your existing Support Desk staff by sharing delivery of Call Center support services seamlessly between your regular support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the leading PSA platform for managing help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Tacoma, Washington organization, call 1-800-993-9400 or refer to Contact Progent.