Expanding your at-home workforce can have a significant impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Tacoma company to select the right tools and follow best practices in building and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed expertise for helping you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Tacoma, Washington businesses to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Services for At-Home Workers
A fast, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their active tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service enables your company to augment your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your regular support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support model based on the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class technical support to your telecommuters, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Tacoma, Washington organization, phone 1-800-993-9400 or refer to Contact Progent.