Tacoma Offsite Workforce Solutions Consultants
Help Desk Call Center Solutions Consulting and Support Services
Expanding your remote workforce can have a significant effect on IT architecture, security, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Tacoma company to pick the appropriate technologies and follow leading practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can help Tacoma, Washington companies to succeed with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A fast, organization-wide switchover to a telecommuter business model, which could be activated by an epidemic or as an element of a business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and tracking software to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or update the status of their current trouble tickets, add information, and upload screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to augment your existing Call Desk team by splitting responsibilities for Call Desk services transparently between your regular support organization and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your at-home employees, see Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Tacoma, Washington company, phone
An index of content::
Flexential Colocation Center Professionals
Top Engineer Flexential Tampa Internet Data Center
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a team of IT consultants located in the Tampa area, and Progent also offers online expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and senior DRBC preparedness experts. Progent can also assist you to design and carry out a migration to the Flexential data center with services such as planning solution configuration, specifying hardware components, system configuration and validation, debugging, setting up remote management, and educating your IT staff.
Engineer Telecommuter Helpdesk Services
Remote Workforce Helpdesk Services Integration Services
Progent offers small and medium-size businesses supplemental or comprehensive Help Desk call center services for telecommuters.
Office 365 Integration Consulting
Network Consultant Office 365 Skype for Business Integration
Microsoft 365, previously branded Office 365, is Microsoft's expanding suite of productivity applications and cloud services offered on a subscription basis. Microsoft 365 applications and cloud-based services are available in an array of subscription plans intended for markets ranging from students and home offices to global enterprises. Progent can provide fast and affordable remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can assist you to understand the many subscription options available with Microsoft 365 and configure your network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and maintain hybrid solutions that seamlessly combine on-premises and cloud resources.
Emergency Microsoft Dynamics GP ERP Computer Consultants
Microsoft GP/Great Plains Technical Support Services
Key characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to buy just the functionality you need, a standards-based foundation built on Microsoft technologies to protect your investment and offer a highly interconnected environment, advanced reporting services that permit you to monitor all operations, revenues and spending and sales trends, integration with Microsoft Office to speed access to business information, the ability to integrate data from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to develop custom programs. Progent can show you how to configure and support a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP support professionals to show you how to turn the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business solution.
Windows 11 and TPM IT Consultant
24 Hour Windows 11 Migration Information Technology Consultants
Progent's Microsoft-certified Windows 11 experts can provide a variety of services to support Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, at-home workforce access, security and compliance, automated provisioning, and Call Center services.
Troubleshooting ProSight Reporting Network Infrastructure Management
Computer Engineer ProSight Reporting Network Infrastructure Management
ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Windows Server 2012 R2 Hyper-V Remote Support Services
Windows Server 2012 R2 Online Consulting
Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT management, team, develop a corporate-wide security strategy, automate IT administration, assist with application development, and build and test a DR/BC plan.
Microsoft Project Workflow Training
Project and SharePoint Expert Development
Progent's Microsoft-certified engineers offer advanced support in implementing, operating and debugging all versions of Project, Project Server, and Project Online and can deliver a wide range of cost-effective online support services based on industry best practices to help businesses of all sizes to receive all the advantages of this leading project management solution. Support services available from Progent include system design, installation and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training classes.
MSCRM Remote Technical Support
Microsoft CRM Specialist
Microsoft CRM helps mid-market businesses nurture positive client interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve sales success and deliver consistent, efficient customer service. Progent can set up the optimal server and communications infrastructure, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your marketing or customer support databases.
Internet Connection Specialists
Internet Access Professionals
Progent offers access to the cost-effective services of remote Internet connectivity experts to assist your organization to assess or enhance your ISP services so your Internet connectivity solution aligns with your business needs. Support services provided by Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and overseeing a smooth move to a different ISP and/or service plan. Provisioning can include enhancing existing routers and switches and deploying additional ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures.
Immediate CRISC Certified Risk and Information Systems Control Systems Engineer Engineers
CRISC Risk and Information Systems Control Consultants
Progent offers the services of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management strategy based on best practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Anti-Virus Consultants
Anti-Virus Support and Integration
E-Mail Guard from Postini offers constantly upgraded spam and virus filtering, data filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Manager technology through Progent's E-Mail Guard antispam and anti-virus aggregation program. Progent's certified email security professionals can show you how to create an email protection strategy that includes antispam and virus protection products and policies.
Windows 10 Training Online Technical Support
Microsoft Windows 10 Evaluation Remote Troubleshooting
Progent's Windows consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and onsite assessment and migration services for Windows 10 available from Progent include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile management, teleworker access, security and compliance, streamlined provisioning and management, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for network management personnel and users, and post-migration technical help.
Cisco PIX Firewall Migration Configuration
Cisco PIX Firewall Migration Network Consultants
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer technical support for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you assess if you should migrate to the latest firewall technology from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth migration to Cisco ASA 5500-X Series firewalls following industry best practices.
Emergency Exchange 2016 Mailbox migration Technical Consultant
Exchange 2016 Mailbox migration Integration Services
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Windows 2003 Support and Help
Top Microsoft Windows 2003 Remote Consulting
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that aligns best with your business goals. Progent can also assist you with designing, deploying, administering and supporting powerful information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
After Hours Security patch management Engineers
Consultants Communications device patch management
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, such as scanners, network appliances like routers and Wi-Fi APs, and IoT devices like sensors and robotics.
ProSight Data Protection Services ECHO BDR Solutions Professionals
Consulting ProSight Data Protection Services ECHO
ProSight ECHO Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for cloud backup/disaster recovery. ProSight DPS automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information.
Remote ransomware cleanup and recovery Consulting
Services Maze ransomware recovery
Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Urgent SharePoint programming Professional
Software Programming Firms
If you need assistance creating, improving, or troubleshooting applications for Windows, Linux, or the Web, Progent's team of program developers, relational database architects, and project managers can ensure you get the job done on schedule and within budget. Progent's experienced application programmers can provide cost-effective and efficient remote help for projects as simple as writing Vidual Basic macros for Excel or as challenging as rolling out line-of-business database applications based on Microsoft SQL Server or MySQL.
DotNET Web Application Design Firms
.NET Application Developer
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET applications rapidly and at low cost.
Altaro VM Backup Boot from Backup Technical Support Services
24/7/365 Hornetsecurity Altaro VM Backup and vCenter Integration Services
Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to help you to plan, deploy, optimize and debug a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.
Information Technology Consulting MSP360 VM Backup
24x7 MSP360 Desktop Backup Online Support Services
Progent can assist you to create, deploy and administer a backupup/restore plan based on MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers monitoring and remote management to prevent data loss resulting from user miscues, software errors, ill-intentioned insiders, and external attacks such as ransomware.
Power BI on Azure VMs Design
Programming Firms Power BI Integration
Progent's Power BI consultants can assist you to design, install, maintain, update or troubleshoot your Power BI solution. Progent's database experts can assist you to prepare your target data for Power BI visualizations. Progent can assist you build and administer an on-premises, cloud based, or hybrid environment for Power BI.
Microsoft Exchange 2010 Migration Technology Professional
Exchange Server Migration Professionals
Progent's Microsoft-certified network experts can help your organization to assess the value of Exchange 2010 for your business and can help your IT staff to plan and carry out an efficient upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will provide quick return on investment by increasing your productivity, cutting the cost of hardware and service, simplifying administration, and consolidating your key communications technologies.
Dynamics GP Customization Engineers
Urgent Dynamics GP SmartList Designer Consult
Microsoft Dynamics GP accounting includes analytics and reporting features that allow you to track all business processes, revenues and expenses, and sales patterns with built-in drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting services can enable you to create reports that allow you to understand your business more completely, converting raw data into valuable management information. Progent can improve your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to deliver custom line-of-business software development and eCommerce solutions that work transparently with Microsoft Dynamics GP.
SQL Server 2017 Always On Professional
Technical Consultant SQL Server 2017 Graph
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can help you to design and implement an efficient migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed design assessment or debugging to comprehensive project management to make sure your SQL Server 2017 initiative is carried out on time and within budget.
Consultant Small Business Private Clouds
Small Business Private Clouds Engineers
Progent's private cloud hosting enables small and midsize businesses to run key applications like Microsoft SQL and Exchange from a secure Tier III data center facility on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restore. Smaller organizations can use Progent's private cloud to eliminate large capital costs for the purchase, maintenance, and operation of network equipment and facilities while benefiting world-class levels of system availability and physical security.
Helpdesk Sharing Network Consultants
Supplemental Support Desk Integration Services
Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are offered at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
24/7 System Center 2016 Orchestrator Online Help
Award Winning System Center 2016 Troubleshooting Remote Technical Support
Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network service packages, small businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to provide small business networks world-class reliability, security, and performance.
MSCRM Network Consultants
Microsoft CRM Support Outsourcing
Microsoft CRM helps small businesses nurture profitable customer interactions. Built-in Sales and Customer Service components allow in-house staff to share information to help promote selling success and offer consistent, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to integrate Microsoft CRM with your marketing or customer service databases.
24/7 CRISC Certified Risk and Information Systems Control Manager Services
CRISC Certified Risk and Information Systems Control Manager Consultant
Progent can provide the services of a CRISC-certified risk management consultant to help your company to plan and deploy an enterprise risk management solution based on best practices identified by CRISC and geared to match your company's risk appetite, business goals, and IT budget.
ProSight Email Guard Spam and Virus Filtering Service Engineers
ProSight Email Data Leakage Prevention Engineers
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
Microsoft Teams Admin Center Engineers
Microsoft Teams AAD Connect Consulting Services
Progent can help your organization to design an upgrade to Teams from Skype for Business and configure, administer, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
24x7 Microsoft Certified SQL Server Analysis Services Network Consultants
SQL Server 2012 Performance Tuning Setup and Support
Progent can provide the expertise of certified consultants and experienced database application developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity specialists, and security professionals to assist you to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install test environments at your site or at Progent's test lab, plan and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS solutions, and define an efficient and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
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