Expanding your at-home workforce can have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Tacoma organization to pick the right technologies and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Tacoma, Washington organizations to succeed with any aspect of creating a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a teleworker workforce, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and follow-up software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update their current trouble tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows your business to supplement your existing Call Center organization by sharing responsibilities for Call Desk services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support model based on the number one professional services automation tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide best-in-class technical support to your from-home workers, go to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Tacoma, Washington business, phone 1-800-993-9400 or visit Contact Progent.