Enlarging your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Tacoma organization to pick the right tools and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Tacoma, Washington companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A fast, enterprise-wide switchover to a telecommuter business model, which could be motivated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote technical support experts along with enterprise-class ticketing and tracking technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their active trouble tickets, add information, and append screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to supplement your current Call Desk organization by sharing delivery of Call Desk support services transparently between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support solution utilizing the leading professional services automation tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to deliver world-class technical support to your at-home employees, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Tacoma, Washington company, call 1-800-993-9400 or refer to Contact Progent.



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