Enlarging your telecommuter workforce may have a major effect on network infrastructure, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Vancouver company to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Vancouver, British Columbia businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A fast, organization-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter details, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows your business to supplement your current Help Desk staff by splitting responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Vancouver, British Columbia business, phone 1-800-993-9400 or refer to Contact Progent.