Expanding your remote workforce can have a major impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Vancouver organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide support services ranging from as-needed guidance for helping you past occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can help Vancouver, British Columbia organizations to with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, company-wide switchover to a telecommuter workforce, which might be activated by an epidemic or as part of a disaster recovery process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online technical support specialists along with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, enter information, and upload screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your business to augment your current Help Desk staff by splitting responsibilities for Support Desk support services seamlessly between your in-house IT support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution based on the leading PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class desktop support to your from-home workers, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Vancouver, British Columbia company, call 1-800-993-9400 or visit Contact Progent.