Enlarging your at-home workforce may have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Vancouver company to pick the right technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can help Vancouver, British Columbia organizations to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and unified management.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive network of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or edit their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your company to augment your current Call Center team by sharing delivery of Help Desk support seamlessly between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support model utilizing the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, go to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Vancouver, British Columbia organization, call 1-800-993-9400 or go to Contact Progent.