Vancouver Remote Workforce Solutions Consulting Partner
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Vancouver company to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Vancouver, British Columbia businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
An emergency, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their active tickets, add details, and upload screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service allows you to supplement your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to provide world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Vancouver, British Columbia company, call
An index of content::
Top Ranked BlackBerry Software Remote Troubleshooting
24-7 RIM Blackberry Consulting Services
Progent can provide the services of BlackBerry-premier experts who can help small companies to design, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry specialist and reducing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This wide range of knowledge, combined with Progent's efficient online support model, offers small and mid-size companies a cost-effective solution for incorporating BlackBerry technology seamlessly into their information network.
Aironet 802.11ac Access Point Remote Support
Aironet WiFi Management Consulting Services
Progent's Cisco CCIE wireless network infrastructure consultants can provide remote or on-premises integration and troubleshooting services to assist you to design, implement, update, tune, administer and troubleshoot Aironet wireless access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is easy to administer and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi APs to accommodate your unique workplace layout, construction, and anticipated workloads.
Linux RedHat Phone-based Consult
Linux RedHat Online Service
Progent offers national online technical support and troubleshooting services for businesses that run environments powered by versions of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows products. Remote IT help provides maximum return for your information technology budget by preserving user efficiency and limiting the hours billed for computer repair services. Sophisticated online access technology and skilled service specialists and consultants combine to enable Progent to handle the majority of network issues without squandering time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a mix of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA and CISM certified security professionals to assist with the toughest system problems.
Consulting Services Microsoft Azure enterprise hybrid cloud solutions
Hybrid cloud integration Consultant
Progent can assist your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with one or more cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Penetration Testing Security Companies
Stealth Penetration Testing Forensics Services
Stealth penetration checking is a key component of any overall IT system security plan. Progent's security professionals can run extensive penetration tests without the awareness of your organization's in-house IT resources. Unannounced penetration checking shows whether existing security defense tools such as intrusion incident alerts and event log monitoring are properly set up and consistently monitored. Progent can provide continuous automatic penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, stolen credentials, overlooked patches, and ill-advised IT product defaults can be chained together by hackers into the multi-vector attacks common to the latest variants of ransomware.
UNIX Security Contractors
Sun Solaris Security Auditing
If your company runs a Sun Solaris network or a multi-OS network, Progent's CISM and CISSP-certified consultants can help your whole organization in a broad array of security topics including security management procedures, security design and strategies, access management products and techniques, software development security, business processes security, physical security, communications, infrastructure and web security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the basic skills and international standards of performance that information security professionals are required to master. These accreditations give IT management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to deliver effective security support and consulting services.
Upgrading Exchange 2003 Server
Network Consultants Exchange Server 2003 Upgrade
Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, reduces ongoing support requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the background to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.
7800 Series IP Phone IT Services
SPA300 Series IP Phone On-site Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps that include Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
System Center 2016 Hybrid Cloud Integration On-site Support
Information Technology Consulting System Center 2016 and Hyper-V Integration
Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier network consulting experts. With Progent's affordably priced IT service packages, small organizations can select a basic Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager to offer small company information systems enterprise-class reliability, protection, and performance.
Windows 2012 Configuration
Windows 2003 Server Troubleshooting
The sophistication and connectivity demands of Microsoft Windows Servers requires a network consulting team with hands-on expertise and in-depth familiarity with designing and integrating cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your strategic goals. Progent's IT support can assist you with planning, installing, administering, and supporting Windows Server systems that increase the productivity of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other desktop clients.
ERP, MRP, Accounting System Developer
Microsoft Project Online Troubleshooting
Progent's team of application experts offer advanced consulting, custom programming, integration assistance, and online classes for popular applications that address vital areas including ERP and MRP, financials, business analytics, web application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with decades of experience delivering high-level consulting support online, Progent can help clients anywhere in the U.S. to avoid the time and fees related to travel and on-premises activity without compromising the high quality of consulting services.
Linux Network Monitoring, Nagios and MRTG Professional
Nagios for Linux Consultant Services
Network monitoring ordinarily involves observing a network's resource utilization to help identify throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux and can be used to monitor multi-OS networks where Linux and Windows coexist. Progent's network support consultants can help you take advantage of both these programs to optimize and repair your network. Progent's Linux support services provide small businesses and developers assistance with managing and supporting UNIX/Linux and Solaris systems that coexist with Microsoft-based products.
Managed IT Services Consulting Consultants
Engineers Small Business Managed IT services
Progent's ProSight family of managed IT services are geared to provide businesses who have small in-house network support teams with affordable access to enterprise-class management tools and technical experts. Advantages of the ProSight line of managed services include flat-rate network management costs, smart automation of routine management processes, continual adoption of new technology, graceful transition from legacy systems to current solutions, improved fit between information technology with business objectives, guidance from seasoned network consultants, and freeing up management to concentrate on business rather than fast-evolving computer technology.
System Center Operations Manager Engineer
SCOM 2012 Cloud Monitoring On-site Technical Support
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, enhancing and fixing SCOM environments and can provide organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Immediate Windows Server 2019 Windows Time Service Engineer
Expert Microsoft Certified Windows Server 2019 Hybrid Solutions Support Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
Top SCCM 2016 Distribution Point Computer Engineer
Best SCCM 2016 Device Management Consultant
System Center Configuration Manager 2016 automates software provisioning across multiple sites, simplifies compliance settings management, keeps track of network assets, protects against corporate data leakage, performs health monitoring, enables safe end-user self service, and delivers a common control mechanism for administering mixed-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can help businesses of any size with any facet of planning, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.
Remote Support Services UNIX with Windows
Windows and UNIX Consulting
Progent's UNIX family support services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you a convenient single source to help you create and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Internet of Things patch management Engineer
24/7 Software patch management services Engineers
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, peripherals {like scanners, network infrastructure appliances like switches and wireless access points, and Internet-of-Things (IoT) devices like sensors and robotics.
wireless IP phone upgrades Setup and Support
Biggest wireless IP phone configuration Consultants
Cisco's wireless VoIP phones are hardened Wi-Fi handsets designed for professionals who are on the move within office, hospitality, health-care or other environments where management requires portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless VoIP phones typically requires that IT teams set up and fine tune numerous key pieces of your Wi-Fi infrastructure including wireless access points, routers and switches, wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants can provide remote and on-premises assistance to help you build and administer a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the configuration of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
Support and Help ProSight ESP Endpoint Security
ProSight ESP Ransomware Defense Consultants
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware.
prime infrastructure Network Consultants
Wave 2 wireless controller Online Support
Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and control of Wi-Fi access points, tuning wireless performance by limiting the impact of RF congestion, improving wireless uptime with fast failover, and strengthening data security by detecting cyber threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or carry out an efficient transition to Cisco's modern wireless controller solutions.
iPad 3 Computer Consultant
iCloud IT Consultants
Progent's experts offer macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and Exchange Server expertise, security services, and custom education. Progent can help clients to upgrade to macOS from OS X or earlier editions of Mac OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also help you with Apple iPhone integration and iPad synchronization, or migrating to iCloud. For business environments built exclusively on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, integrating and supporting a network environment that is available, secure, efficient and able to achieve your company's objectives.
Microsoft Dynamics 365 Business Central Information Technology Consulting
Coding Dynamics NAV ERP
Progent offers online and onsite configuration, upgrade, application development, BI reporting for Microsoft Dynamics 365 Business Central/NAV.
24x7 Expert Microsoft Certified Activesync Professional
Wireless On-site Support
Progent's consultants provide experience in a variety of technologies related to mobile connectivity including network infrastructure, Activesync, wireless security, wireless email, Windows Mobile, RIM Blackberry, and mobile software programming. Progent's certified consultants can save your organization time and expense by using their wireless background to show you how to select and integrate wireless networking technologies that fit the needs of your company. Progent can also tune your IT infrastructure so that wireless appliances perform better.
IT asset management Consultant
ProSight network asset documentation management Consulting Services
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it.
Small Business Security Consulting Firms
Small Business Small Business Network Consulting Group
For small businesses considering Progent's IT outsourcing, consulting, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.
WLAN Site Survey Network Consultants
Technical Support Services Wi-Fi Site Survey
Progent's Wi-Fi site survey and predictive modeling make it easy to plan, install and debug a Wi-Fi LAN customized for your environment, providing your business a WLAN that delivers the coverage, speed, capacity, Quality of Service, security, and hand-off capability your company requires. Wi-Fi site survey services from Progent include online predictive analysis for planning a Wi-Fi network and onsite site survey services for confirming, optimizing, and debugging an operational Wi-Fi network.
Solaris Cybersecurity Contractor
UNIX Protection
If your company operates a Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-certified security specialists can assist your whole organization in a broad range of security areas such as security management practices, security design and models, access control systems and techniques, applications development security, operations security, physical security, communications, network and web security, and disaster recovery planning. CISM and ISSAP define the basic competencies and international standards of performance that network security managers are expected to master. These certification give IT management the confidence that consultants who have earned their CISM, CISSP or ISSAP qualification have demonstrated the experience and theory to deliver world-class security management and consulting help.
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