Expanding your telecommuter workforce can have a major effect on IT architecture, security/compliance, and company processes. Progent has 20 years of experience helping SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Vancouver company to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent can help Vancouver, British Columbia businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A fast, company-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as part of a disaster recovery process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their current tickets, enter details, and append screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your business to expand your existing Help Desk Call Center organization by sharing delivery of Help Desk Call Center support transparently between your regular support organization and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Center Augmentation Services can help your business to provide world-class technical support to your teleworkers, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Vancouver, British Columbia business, call 1-800-993-9400 or refer to Contact Progent.