Vancouver Work from Home Employees Integration Consulting and Support
Call Desk Solutions Consulting
Enlarging your telecommuter workforce may have a major effect on network infrastructure, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Vancouver company to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can help Vancouver, British Columbia businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A fast, organization-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter details, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service allows your business to supplement your current Help Desk staff by splitting responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your business to provide world-class technical support to your at-home workforce, visit Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Vancouver, British Columbia business, phone
An index of content::
Exchange 2007 Support
Professionals Exchange Server 2010
Progent's Microsoft-certified professionals have 20 years of experience planning, installing, and supporting email systems for clients in the and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment features compliance, high uptime, easy connectivity for remote and wireless users, time-saving management utilities, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2000. Progent can also help small or mid-size companies to migrate to MS Exchange 2016 Server or Exchange 2013 Server.
Network Intrusion Penetration Testing WatchGuard Firebox T55 Firewall
WatchGuard Firebox M470 Firewall Security Evaluation
Progent provides consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
Remote Troubleshooting Windows Server 2022 PowerShell
Windows Server 2022 Live Migration Online Troubleshooting
Progent's certified Windows Server 2022 experts can help your organization to design and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that combines cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.
Microsoft 365 Deployment Readiness Outsourcing
Network Consulting Microsoft 365 mail flow
Microsoft supports transparent hybrid networks that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide as-needed support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and on budget.
MSP360 Server Backup Remote Technical Support
MSP360 GSuite Backup Support and Setup
Progent's data protection experts can help you to design, implement and administer a backupup/restore plan based on MSP360 Backup software to protect your IT resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss resulting from human mistakes, computer error, ill-intentioned insiders, and malware assaults like ransomware.
SCVMM 2016 Storage Spaces Direct Consulting Services
24-7 SCVMM 2016 and VMware Support and Integration
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to provide a centralized solution for deploying and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consultants can assist organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade smoothly from older versions of VMM, develop workflows for building and installing virtual machines and VM hosts, implement high-availability compute and storage clusters, connect your private cloud resources with public clouds, configure virtual switches, write and refine PowerShell scripts, and help you assess the potential advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals offer advanced Hyper-V consulting and VMware ESXi support.
Firepower Services Remote Support Services
Cisco ASA Firewall with Firepower Consultant Services
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X security appliances and offer centralized management of modern security features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute an efficient upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control network ecosystems that span local offices, data centers, and cloud resources.
CISA Certified Security Expert Google GCP Cloud solutions Consultant Services
Technology Professional Google GCP hybrid cloud integration
Progent offers cost-effective online and on-premises consulting to assist organizations to move any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
Troubleshooting MS CRM
Technology Consulting Services Microsoft CRM
Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive customer relationships. Built-in Sales and Customer Service modules enable employees to share information to help promote sales success and deliver consistent, efficient customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your marketing or customer support data.
Support and Setup Hornetsecurity Altaro VM Backup and VMware
Hornetsecurity Altaro VM Backup and VMware ESXi Consulting Services
Altaro VM Backup software provides small organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Top features include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for individual files and emails, support for Windows CSV and for VMware vCenter for managing larger deployments, and support for Microsoft VSS technology to back up online VMs without downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to help you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Information Technology Consulting Postini
Top Help and Support Antispam
E-Mail Guard is Progent's economical anti-spam and virus protection service that gives small companies enterprise-quality protection against spam, viruses, directory harvesting, and other forms of email-borne assaults on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-managed anti-spam and antivirus services that ward off email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server vendor, hardware technology, or data center location.
Remote Automatic Topology Diagrams Troubleshooting
Automatic Topology Diagrams On-site Support
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks.
VPN Support Services
Cisco Virtual Private Network Integration
Cisco's security and offsite connection technology for small companies represent a comprehensive range of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align most closely with your company goals.
SQL Server Capacity Planning Contract Programming
Information Technology Consulting Microsoft SQL Server
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge high-end applications that can provide your company a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET environment.
SIEM IT Services
Network Traffic Analysis Firewall Configure
GIAC was founded in 1999 to validate the knowledge of information technology security experts. GIAC certifications are recognized by businesses and government organizations all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer help with any of the security services addressed within GIAC certification including evaluating network vulnerability, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Engineer Amazon SQS
Cisco Certified Developer Firm Amazon AWS instances
Progent offers cost-effective remote consulting to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Network Consultants Altaro VM Backup Management
Altaro VM Backup Boot from Backup IT Consultant
Altaro VM Backup software offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports low-cost cloud backup to Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level restore options for specific files and emails, support for Windows Server Cluster Shared Volumes and VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide array of services to help you to plan, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Online Support ISA 2006
ISA Server 2006 Computer Consultant
Microsoft ISA 2006 is a multi-functional gateway that offers a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for protecting the Internet-facing networks of any sized business against a broad range of attacks. Progent's certified Internet Security and Acceleration Server 2006 experts can help you design, cost-justify, test, implement, customize and support the any edition of ISA Server 2006 on your information system.
24/7 .NET macOS Contract Programming
Urgent .NET Blazor Integration Companies
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and can create or enhance .NET applications rapidly and affordably.
Biggest Cisco Certified Experts Chief Information Officer On-site Support
Online Support CIO
Progent can supply small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate sensible IT products to improve business processes so they align more closely with your corporate objectives. Your business can develop and install a well thought out information technology plan without absorbing the cost of a full-time senior IT executive.
Immediate .NET macOS Programming
24-7 .NET Linux Design Firms
Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development environment and can create or update .NET applications rapidly and at low cost.
On Demand IT Staff Augmentation Services IT Consultants
Immediate Staff Augmentation Services Specialists
Progent's temporary IT staffing services allow organizations to respond to the need for IT professionals without dealing with the costs and hassle that come with identifying and recruiting reliable technical workers and without increasing your permanent workforce.
IT Consultant SentinelOne Vigilance Respond MDR Integrator
Top SentinelOne Endpoint Virus Immunization Engineer
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and advanced services to provide cutting-edge endpoint detection and response.
Automatic Network Infrastructure Mapping Professional
Automatic Network Infrastructure Mapping Specialists
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems.
Dynamics GP Great Plains Software Onsite Technical Support
Dynamics GP Accounting Professionals
Progent can help you prepare and execute an efficient move to Microsoft Dynamics GP/Great Plains so that you retain your data, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office support, and minimize productivity interruption by designing and executing a smart migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.
Shared Service Desk On-site Support
Co-managed Support Desk IT Consultant
Progent's Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
American Megatrends MegaRAC Consulting Services
HP Lights-Out 100c Remote Management Card Consultants
Remote server management cards offer IT managers full control of a server without the requirement for a personal visit. Using these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to design, implement, and manage a fault-tolerant business network that incorporates remote management cards and Progent can use these remote server management cards to deliver low-cost off-site technical help. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.
Microsoft Support Windows 11 and TPM
Microsoft and Cisco Certified Microsoft Windows 11 Snap Layouts Specialist
Progent's Microsoft-certified Windows 11 consulting experts can provide a range of services to support Windows 11 including cloud and hybrid solutions, mobile device management and synchronization, at-home workforce connectivity, data and identity security, centralized deployment, and Help Desk Call Center services.
SCCM Upgrade Help and Support
Professionals SCCM
System Center Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings management, keeps track of network assets, protects against company data leakage, provides network health monitoring, allows safe self service, and offers a common point of control for managing multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.
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