Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Vancouver company to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Vancouver, British Columbia businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide transition to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their active tickets, add details, and upload screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows you to supplement your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your business to provide world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Vancouver, British Columbia company, call 1-800-993-9400 or go to Contact Progent.