Expanding your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Vancouver organization to select the right tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent can provide services that go from on demand guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.
Progent can assist Vancouver, British Columbia companies to succeed with any facet of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Help Desk Support for Teleworkers
An emergency, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current tickets, add information, and append screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables your company to augment your current Help Desk Call Center organization by sharing delivery of Call Desk support transparently between your in-house support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model based on the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Vancouver, British Columbia organization, call 1-800-993-9400 or visit Contact Progent.