Enlarging your at-home workforce may have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Vancouver company to pick the right technologies and follow leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can help Vancouver, British Columbia organizations to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive network of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or edit their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to augment your current Call Center team by sharing delivery of Help Desk support seamlessly between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support model utilizing the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Vancouver, British Columbia organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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  • Exchange Server 2000 Upgrade Support and Integration
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    Progent is one of the most qualified information technology consulting companies for creating email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Exchange Server 2000 under common situations such as upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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  • Help and Support Exchange 2013 Unified messaging
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    Exchange Server 2013 includes major improvements to the functionality of Exchange Server 2010 and delivers important new features as well as a redesigned structure. These improvements affect key facets of IT like manageability, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online support and management services for Exchange Server 2013.

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    Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Microsoft certified engineers can help your company to assess Windows 7 to confirm application compatibility and to determine its speed and stability operating with your applications. Progent's consultants can also show you how to estimate the likely strategic benefits of moving to Microsoft Windows 7. If Windows 7 fits your business strategy, Progent can help your IT organization to plan and implement a non-disruptive migration to Microsoft Windows 7 from a your current release of Windows.

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    Cisco Unified Communications Manager (CUCM), formerly named CallManager, acts as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) provide a borderless IP-PBX by integrating closely with applications like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable online and onsite expertise to help businesses of any size to create and maintain CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that add maximum productivity. Progent can help with any facet of Unified CM setup and troubleshooting in areas that include integrating Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, designing UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who earn the top customer satisfaction and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete technical solutions for your IT network.

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    VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware SRM can rapidly recover the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.

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    Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent offers the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Exchange 2007 Server.

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    Progentís Cisco-Certified network consultants provide professional PIX Firewall support services encompassing design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Extending from compact, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of security, speed and availability for information networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management solutions. Progentís Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft-certified consultants can provide online or onsite expertise to help organizations of all sizes to plan, implement, administer, and repair a backup system based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older versions of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent offers occasional help for resolving especially stubborn problems, or full project management support. Progent can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner and safer Active Directory environment. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime.

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    Progent's service experts in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into cohesive networks with full sharing and collaboration functionality. Enabling productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Mac and Windows products. Progent's experience in Microsoft and Apple service makes it possible to provide world class assistance to businesses that depend on these platforms to maintain their strategic advantage. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.

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    Progent's certified engineers provide technical help and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire family of Microsoft Servers. Progent's migration, configuration, administration, and troubleshooting expertise for Microsoft Exchange Server include system design, installation, project management, onsite and off-site technical support, Help Desk Call Center support, expert security consulting, and comprehensive network management outsourcing.

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    Progent can provide affordable remote support from engineers skilled in a broad range of utilities and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent can provide expertise for leading data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist your company to design, enhance, or troubleshoot data backup systems for a variety of topologies including local, edge to datacenter, cloud, or hybrid.

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    Microsoft WSUS enables network managers to deploy and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support staff can completely and effortlessly manage the installation of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up client's workstations, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.

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  • Apple OS X Tiger Support and Setup
    24/7/365 OS X Consulting Services

    Progent's experts can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone support and iPad management, or moving to Apple's iCloud. For computer environments built solely on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is reliable, safe, efficient and able to achieve your organization's objectives.

  • Watchguard Security Contractor After Hours Checkpoint Network Security Test
  • Windows 2019 Support and Help Award Winning Microsoft Certified Expert Windows 2016 Support

  • 24-Hour Windows Server 2008 Hyper-VI Support
    Windows Server 2008 Security Remote Support

    Microsoft Windows Server 2008 R2 features outstanding levels of performance, security, availability, scalability, and flexibility that accelerate productivity of local, remote, and mobile users. Progent's Microsoft-certified professionals can deliver cost-effective remote engineering, technical support, and training services to assist your company to plan, implement, and maintain Windows Server 2008 R2 to add substantial strategic value to your network.

  • Windows Security Small Business Computer Consultant Vancouver Cisco CCIE Security Consulting Group
  • Windows Server 2012R2 Storage Spaces Integration Services 24 Hour Integration Services Microsoft Windows Server 2012 R2
  • Windows and Solaris Support Windows and Solaris Integration Services

  • High Availability Consultant
    Network Consultant SCVMM 2012 Reporting

    Progent can assist organizations of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and library resources; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your company to upgrade from a legacy release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you get the highest possible business value.

  • Work At Home Job Microsoft Engineer Western Australia Top Microsoft Remote Support Telecommuter Job
  • iPhone Remote Consulting Macintosh Computer Consultant
  • Vancouver Offsite Workforce Help Desk Solutions Consulting and Support Services Vancouver , BC
  • scom 2016 migration Help and Support IT Consultant scom 2016 management groups

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