Vancouver Remote Workforce Solutions Support
Call Desk Solutions Consulting Services
Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Vancouver organization to select the right technologies and follow leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from as-needed guidance for getting you over occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Vancouver, British Columbia organizations to succeed with any aspect of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses to outsource or expand their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, enter details, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to augment your current Call Center team by sharing responsibilities for Call Desk services transparently between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, see Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Vancouver, British Columbia business, phone
An index of content::
Anti-Virus Technology Consulting Services
24-Hour Antivirus Small Business Subscription
E-Mail Guard is Progent's affordable anti-spam and antivirus service that offers small businesses world-class defense from spam, viruses, DHA attacks, and other varieties of email-borne attacks on IT networks. E-Mail Guard is based on Postini's Perimeter Manager, a full library of web-based antispam and virus defense services that defuse email attacks before they can breech the network firewall. Perimeter Manager also lets administrators track and manage their email systems, regardless of server vendor, hardware type, or data center location.
UNIX, Windows Consulting Services
Windows and Solaris Network Consulting
If your business runs a UNIX or Linux environment or a mixed-platform computer system, Progent's CISM and CISSP-premier security specialists can help your whole enterprise in a broad array of security topics such as security administration practices, security design and models, connection management products and techniques, software development security, operations security, physical security, communications, network and web security, and business continuity preparedness. CISM and CISSP define the fundamental competencies and international standards of performance that network security professionals are required to possess. These certification give IT management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have the background and theory to deliver effective security support and consulting services.
Technology Consulting Services Aironet 802.11ac AP Migration
Aironet 3600 Access Point On-site Support
Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide remote or onsite integration and debugging services to help your organization to design, implement, update, optimize, manage and debug Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to build a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, building structure, and expected network traffic.
Fortinet 50 Series Firewalls Computer Consultants
Fortinet 300 Series Firewalls Technical Consultant
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist you to configure your Fortinet FortiGate firewalls to protect your IT assets at the enterprise edge, within the data center, at branches, and in the cloud.
24x7 Redundant Network Engineers
Zero Downtime Branch office Connections Engineer
Progent’s non-stop inter-site connectivity and fault tolerant network connection professionals can help small businesses achieve non-stop Interoffice connectivity via fully redundant networks featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks based on zero-downtime EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over can provide economical 24x7 interoffice connectivity.
Microsoft Lync Presence Professional
Troubleshooting Microsoft Lync Server Instant Messaging
Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Microsoft Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support to assist you to manage and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business migration.
Security Audit Engineer
Cybersecurity Audit Services
The Certified Information Systems Auditor (CISA) credential is a globally recognized qualification that signifies mastery in IS security audit and control. Certified by ANSI, the CISA credential has candidates pass an extensive examination given by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit professional trained to assist companies in the fields of information systems audit services, IT governance, systems and infrastructure ROI, information technology support, safeguarding of information assets, and business continuity preparedness.
WannaCry Ransomware Recovery Engineer
Ransomware Recovery Engineer
Progent provides consulting for security analysis software such as Microsoft Baseline Security Analyzer for performing a variety of programmed network testing scans to identify potential security gaps. Progent has broad experience with security auditing tools and can help you to understand testing reports and respond appropriately. Progent can show you how to design protection into your company operations, configure scanning software, plan and implement a protected system environment, and suggest policies to maximize the security of your network. Progent's security consultants are available to assist you to set up a firewall, design secure remote connectivity to email and business applications, and install VPN. Progent's qualified security experts can also test the protection of web-based software and can run extensive information security evaluations of company-wide security to validate your company's compliance with important industry security standards such as HIPAA, NIST, and ISO.
Consultant Services Exchange 2007 Server
Exchange 2007 Edge Server Professional
Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the background to finish your move quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging solutions based on Exchange Server 2007.
MetroCluster Switch Integration Engineer
24 Hour MetroCluster Switch Integration Specialist
Progent can provide enterprise customers the services of a certified NetApp consultant to deliver online or on-premises support for NetApp's complete family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of problems with NetApp SAN deployments efficiently based on best practices.
System Center 2012 Operations Manager Configuration
Microsoft System Center OpsMgr 2012 R2 Support and Setup
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and repairing System Center Operations Manager solutions and can provide companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Offsite Employees VoIP Setup and Support
Remote Workers VoIP Consulting Services
Progent can help small and medium-size companies to set up VoIP technology to provide their remote workforce the advantage of virtual extensions of the corporate phone infrastructure.
Office 365 Deployment Readiness Remote Technical Support
Office 365 and Android Consultant
Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 and local Exchange deployments. This allows you to have some Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is carried out on schedule and on budget.
24 Hour Engineer CRS Core Router
ASR 9000 Router Remote Consulting
Cisco offers a full product line of routers that includes routers designed to provide the security, bandwidth, and availability demanded by customers from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
Problem Escalation Through Teamwork Technician
Technology Consulting Access to External Support Databases
Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of network service, performing a wide variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems quickly.
Remote Consulting SQL Server Management Studio
SQL Server Configuration Manager Consultants
Progent can provide the expertise of Microsoft-certified engineers and experienced database application programmers, database administrators, project managers, Cisco-certified network engineers, business continuity specialists, and certified security professionals to help you to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and configure a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Remote Support Jobs FAQ about Cisco Consultant
FAQ about Moonlight Network Consultant Positions
To see answers to common questions concerning being employed by Progent, see Employment at Progent Questions and Answers.
Microsoft 365 Exchange migration Consultants
Computer Consultants Microsoft 365 integration with on-premises environments
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any phase of designing, implementing and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is completed on schedule and within budget.
24 Hour Consultant Services ProSight Email Content Filtering
24-7 Email Reputation Analysis Professionals
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.
Expert Microsoft Certified Professional Lync Server 2013 Front End Server
Lync Server 2013 Mobility Services Services
Lync 2013, renamed Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that permits the modern BYOD computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad range of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your current and future plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT team and users. Progent has expertise in critical components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.
ProSight Managed IT Services for Small Businesses Consult
Computer Engineer Managed IT Services Consulting
Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain small in-house network administration and support teams with low-cost help from enterprise-class management platforms and technical expertise. Benefits of Progent's ProSight catalog of managed services include flat-rate network maintenance expenses, smart automation of routine management processes, continual adoption of the latest technology, smooth migration from legacy technology to up-to-date solutions, improved alignment of computer technology with business goals, access to veteran IT experts, and allowing management to focus on business issues instead of fast-evolving computer technology.
MCSE Expert Certified Online Help SharePoint Designer 2013
Online Support SharePoint Online
Progent has been providing SharePoint support since the first product was released more than a decade ago, and Progent has the scope of IT knowledge to help organizations of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add substantial business value to your information network. Progent's Microsoft-certified consulting team can help you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the right version of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can assist in individual jobs associated with your SharePoint 2013 deployment.
Top Aironet 802.11ax Wireless Computer Engineer
24 Hour Aironet 802.11ac AP Upgrade Consultant Services
Progent's Cisco CCIE-certified wireless network infrastructure experts can provide remote or onsite configuration and troubleshooting services to help your organization to design, configure, update, optimize, administer and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless environment with your wired network and cloud-hosted resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet wireless access points to work with your unique workplace layout, construction, and expected workloads.
Microsoft Project Server Workflow Trainer
Emergency Learning Microsoft Project Server Workflow
Progent's Microsoft consultants can provide in-depth expertise in deploying, operating and debugging any edition of Project, Project Server, and Microsoft Project Online and can provide a wide variety of affordable remote support services based on proven best practices to assist organizations of any size to get all the advantages of this leading project management solution. Consulting support offered by Progent include system design, software configuration and migration, setting up safe collaboration among onsite and remote or mobile users, network optimization, and customized online training.
Programming Company Power BI
Power BI Integration Reporting
Progent's Power BI consultants can assist you to design, install, maintain, enhance or debug your Power BI business analytics solution. Progent can also assist you to prepare your source data for Power BI visualizations. Progent can help you build and manage an on-premises, cloud, or hybrid architecture to run Power BI.
Windows Server 2016 Migration Integration Support
Windows Server 2016 Information Assurance Support and Help
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting to help businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Microsoft Office SharePoint Server 2003 Integration Services
SharePoint Server 2003 Consulting
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server provides a common location for your employees or customers to access, manage, distribute and interact with relevant data, files, and software and to interact with other people. It enables quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the many sources of information available inside and outside a business network. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they’ve developed in a manner that makes data easy to locate, download and apply.
Windows Server 2019 and SQL Server Setup and Support
Windows 2019 Hyper-V Setup and Support
Progent's Windows Server 2019 disaster recovery planning consultants can help your business to plan and deploy a DR/BC solution based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Aironet 3800 Access Point Consulting Services
Aironet Wi-Fi Access Point Support and Integration
Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or on-premises configuration and troubleshooting services to assist your organization to design, configure, upgrade, tune, manage and debug Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity solution that is easy to administer and scale. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your unique office design, construction, and expected network traffic.
WSUS Professionals
WSUS Consultant Services
Microsoft Windows Server Update Services allows IT administrators to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, IT personnel can fully and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS GPO is linked to an Active Directory container appropriate for your system environment.
Network Integration Iowa
Virginia Security Consulting Firms
Progent’s Technical Response Center provides affordable nationwide extended hours online assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 telephone support and online direct computer access to troubleshoot and repair network problems rapidly and affordably.
Network Engineer Internet Security and Acceleration Server 2006
ISA Server 2006 Online Technical Support
Internet Security and Acceleration Server 2006 is a multi-functional gateway that provides a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing networks of any sized business against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server 2006 experts can show you how to design, cost-justify, test, install, customize and support the Standard or Enterprise version of ISA Server on your network.
Support Services Aironet 1700 Access Point
Cisco Expert 5500 Wireless Controller Remote Technical Support
Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Recruiter Cisco Consultant Subcontractor
Full-Time Jobs Network Consultant
Progent is looking for a variety of full-time employees such as motivated MCSEs; network experts who have Cisco CCDP or CCIE credentials; and specialists in fault-tolerant network design with backgrounds in mobile access, wireless networking, non-stop environments, disaster recovery solutions, data protection, and VMware technology. Progent is also hiring desktop support experts, off-site troubleshooting specialists, and CISSP or CISA certified security professionals. Progent is also hiring experienced managers able to perform efficiently in Progent's high-growth, virtual office environment. Progent contracts freelance professionals who have specialized expertise and working background in high-demand IT areas beyond our primary technical concentration. Our Experts Group hires freelance consultants who can provide advice and programming services for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with non-Microsoft operating systems such as Linux, Apple OS, or Solaris, or offer world-class help in areas such as telecommunications, web site design, EDI, eCommerce, or database management. Freelance contractors certified by us coordinate with Progent's full-time professionals to provide end-to-end solutions for small company networks.
Exchange 2003 Server Upgrade Network Consulting
Microsoft Exchange Upgrade Technology Consulting Services
Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
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