Expanding your at-home workforce may have a major impact on IT infrastructure, security, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Vancouver organization to pick the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services that go from as-needed expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Vancouver, British Columbia businesses to with any aspect of building a high-functioning remote work ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide switchover to a teleworker workforce, which might be activated by a pandemic or as an element of a business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote technical support experts along with world-class ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or update their active tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows you to augment your current Support Desk staff by splitting delivery of Call Center support transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution based on the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Vancouver, British Columbia company, phone 1-800-993-9400 or refer to Contact Progent.