Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Vancouver company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Vancouver, British Columbia organizations to with any facet of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide switchover to a teleworker business model, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online IT support experts combined with world-class ticketing and follow-up software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or edit the status of their current tickets, enter information, and append screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service enables your company to augment your current Call Center staff by splitting delivery of Support Desk services transparently between your regular IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide world-class desktop support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Vancouver, British Columbia company, call 1-800-993-9400 or visit Contact Progent.