Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Vancouver organization to select the right technologies and follow leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from as-needed guidance for getting you over occasional technical roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Vancouver, British Columbia organizations to succeed with any aspect of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Support for Teleworkers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses to outsource or expand their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support specialists along with world-class ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or update their active tickets, enter details, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to augment your current Call Center team by sharing responsibilities for Call Desk services transparently between your regular IT support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, see Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Vancouver, British Columbia business, phone 1-800-993-9400 or go to Contact Progent.