Enlarging your remote workforce may have a significant effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can assist your Vancouver company to select the appropriate technologies and follow best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Vancouver, British Columbia businesses to succeed with any facet of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a telecommuter workforce, which might be motivated by an epidemic or as an element of a disaster recovery process, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, enter details, and append screen captures and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows you to augment your existing Call Center team by splitting responsibilities for Help Desk services seamlessly between your regular support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide world-class desktop support to your at-home employees, visit Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Vancouver, British Columbia company, phone 1-800-993-9400 or refer to Contact Progent.