Enlarging your at-home workforce may have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Vitória company to select the appropriate technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Vitória, Espírito Santo companies to with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
An emergency, company-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Support Desk team by splitting responsibilities for Support Desk support transparently between your in-house IT support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support solution based on the leading PSA platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide world-class IT support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Vitória, Espírito Santo business, call 1-800-993-9400 or visit Contact Progent.