Vitória Teleworkers Solutions Consultants
Help Desk Solutions Consulting and Support Services
Enlarging your at-home workforce may have a significant effect on network architecture, security, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Vitória organization to pick the right tools and follow best practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Vitória, Espírito Santo companies to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Support for At-Home Workers
An emergency, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit their current tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables you to augment your current Help Desk Call Center team by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model based on the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your business to provide world-class technical support to your at-home workforce, refer to Progent's Call Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Vitória, Espírito Santo company, phone
An index of content::
Remote Troubleshooting Fortinet 400 Series Firewalls
Remote Support Services Fortinet FortiGate NGFW Firewalls
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can assist your business to deploy your Fortinet security appliances to safeguard your IT resources at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge.
SQL Server 2019 and VMWare Remote Support Services
SQL Server 2019 and VMWare Online Support Services
Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical remote and on-premises consulting, software development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a cohesive information management solution.
24-7 64-bit Upgrade Integration Support
Remote Support 64-bit Server
Progent’s Microsoft-premier consultants can help you to enhance your desktops from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of migrating to 64-bit PC desktop computing, design an affordable migration process that minimizes operational disruptions, and provide inexpensive, professional online support to aid you to configure 64-bit PC desktop software and application programs on your current computers.
Award Winning Microsoft Teams hybrid Engineer
24/7 Microsoft Teams Admin Center Consulting
Progent can help you to plan a migration to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
24x7 Remote Desktop Connection for Mac Technical Support
IT Consulting Office Web Apps for Mac
Microsoft Office for Mac allows Apple Macintosh users to run the world's most popular business programs. Progent's Apple-certified Macintosh consultants can help you configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can provide service for environments that combine Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows systems.
Meraki MR84 Access Point Integration Support
CCIE Expert Certified Meraki Outdoor Wi-Fi Access Point Technology Consulting
Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and support services to help your organization to plan, configure, manage, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also assist your organization to plan and implement hybrid networks that combine on-premises and cloud-based services and that deliver seamless connectivity, enhanced security and compliance, unified management, and consistent operation for all your wired and wireless endpoints.
BlackBerry BPS Technology Professional
RIM Blackberry Network Consultants
Progent offers the expertise of RIM BlackBerry-certified experts who can assist small organizations to design, administer, and repair BlackBerry solutions economically and successfully, eliminating the need for an internal BlackBerry expert and minimizing the expense and hassle of maintaining a mobile workforce. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-expert experts, Cisco CCIE engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's proven remote service delivery model, offers small companies an efficient solution for integrating BlackBerry devices and software productively into their IT system.
Washington IT Specialists
Vermont Migration Consultant
Progent’s Technical Response Center (TRC) offers nationwide extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide after-hours telephone support and online secure computer connection to isolate and resolve network problems rapidly and economically. The scope of technical experience represented by Progent's staff of nationwide support professionals allows Progent to escalate even the most difficult problems to appropriate specialists as required. For critical problems, the Technical Response Center endeavors to respond to your call for support within one hour.
Microsoft Certified Exchange 2007 to Exchange 2010 Upgrade Engineer
Specialists Exchange 2010 Migration
Progent's Microsoft-certified engineers can provide low-cost online and onsite support to implement your upgrade to Exchange Server 2010, generate comprehensive documentation of your upgraded messaging system, educate your network support staff and users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer ongoing management consulting and technical help. Progent's consultants can also assist you to migrate from Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Microsoft Exchange Engineer
Exchange 2019 Security Integration Services
Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.
24/7/365 SCVMM 2012 and VMware Setup and Support
VMM Self-Service Portal Troubleshooting
Progent can help organizations of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your business to move from an earlier release of SCVMM or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you get the highest possible return on investment.
Offsite Employees Helpdesk Services Remote Consulting
Best Offsite Workers Helpdesk Services Online Support Services
Progent offers small and mid-size companies overflow or comprehensive Help Desk services for at-home workers.
Microsoft Hyper-V 3.0 Virtual Server Online Help
Microsoft Hyper-V 3.0 Virtual Server Consultant
Widows Server 2012 R2 Hyper-V improves server virtualization in key areas including multitenancy, flexible network infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut IT expenses and improve availability.
Technology Professional Skype for Business Video Interop Server
Skype for Business and Quality Dashboard Consultant
Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network calling. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines management through integration with Active Directory. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide online and onsite support services to help your company to manage and troubleshoot your current Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help you to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Remote Troubleshooting Microsoft Skype for Business 2015
24 Hour Skype for Business IM Professionals
Progent's Microsoft-certified consultants can provide remote and onsite consulting services for companies of any size to assess the benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified network security experts can help you create and verify a security environment for your Skype for Business solution that meets regulatory standards.
CRISC Certified Risk and Information Systems Control Systems Engineer Consultant Services
CRISC Firewall Configure
Progent offers the guidance of a CRISC-certified risk management consultant to assist you to plan and deploy an enterprise risk management solution based on leading practices identified by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.
Troubleshooting Microsoft Windows 7 Evaluation
Microsoft Certified Windows 7 Security Online Troubleshooting
Progent's certified consultants can help you to evaluate
Onsite Support Consulting Services
Microsoft and Cisco Remote Support Professional
For mid-size businesses who need network support, Progent offers a variety of alternatives such as local service, remote support, off-site Help Desk, 24x7 support with remote network monitoring, emergency staff augmentation, business relocation support, application development, and expert consultation. For midsize businesses in California or other regions covered by Progent's field engineers, Progent offers expert on-premises support for solving network issues rapidly and affordably.
SPS 2019 Online Consulting
Microsoft Office SharePoint Server 2013 Integration
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that uses web technology for intelligently connecting people, teams and data. SharePoint provides a central location for your workers or customers to connect to, manage, distribute and manipulate relevant information, documents, and software and to communicate with one another. SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect employees, clients, teams and major tasks with the data they’ve created in a way that makes data convenient to find, download and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint solution or upgrade to the current version of SharePoint Server or to SharePoint Online.
Aironet Wave 2 AP Support and Help
Aironet AP Management Information Technology Consulting
Progent's Cisco CCIE Wi-Fi infrastructure consultants can provide remote or onsite integration and debugging support to assist you to design, implement, update, tune, manage and troubleshoot Aironet wireless AP deployments of any size or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless access points to work with your unique workplace design, building structure, and anticipated network traffic.
Remote Consulting Internet Security and Acceleration Server
Internet Security and Acceleration Server Technical Consultant
Progent's Microsoft-certified ISA Server consultants have extensive experience developing corporate security solutions for IT networks with multiple locations, remote users, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size company design and deploy a configuration of Microsoft ISA Server 2004 that supports your information security requirements without limiting your network.
IT Services ISA 2004 Standard Edition Server
ISA 2004 Server Network Consultant
Progent’s Microsoft certified professionals offer small and midsize businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can secure your business network from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network security through expert planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can assist your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.
Top Rated CCIE Expert Certified Aironet 3700 Access Point Specialist
Emergency Professionals Aironet 3700 Access Point
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide remote or onsite configuration and debugging services to assist your organization to plan, implement, upgrade, optimize, administer and troubleshoot Aironet wireless AP deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and anticipated workloads.
Small Business System Consultants
Mid-size Office Software Consultant
Progent provides IT support for medium size companies who have 100 to 250 system clients. The medium size business or work group has traditionally been an underserved part of the market for network consulting expertise. The overhead and service delivery practices of large outside support firms make them too expensive for the ordinary small company or small medium business (SMB), which usually has a modest information technology budget with which to support an information network whose complexity and sophistication are frequently comparable to the information systems of much bigger companies. Progent's support delivery model, which takes great advantage of remote service, virtual office infrastructure and proactive network monitoring, dramatically lowers the network maintenance costs of a small-medium business while providing the mid-size organization with big-company support from certified, IT experts knowledgeable in a broad array of small business technologies. If your mid-sized organization or small business is searching for the quality of IT support appropriate by a medium size office without paying enterprise costs, call Progent.
ransomware cleanup and file recovery Consulting
ransomware cleanup and file restore Consultant
Progent's proven ransomware recovery experts can assist your business to rebuild a network damaged by a ransomware virus like Ryuk, Dharma, NotPetya, or Locky.
Remote Workforce Collaboration Computer Consulting
Engineer Remote Workers Collaboration
Progent can help small and mid-size companies to deploy collaboration technology to allow their telecommuters to benefit from positive teamwork with fellow workers and customers.
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