Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Vitória organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Vitória, Espírito Santo businesses to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their current tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Help Desk team by sharing delivery of Help Desk Call Center support transparently between your regular IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support solution based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Vitória, Espírito Santo organization, call 1-800-993-9400 or visit Contact Progent.