Vitória Work at Home Employees Integration Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting
Expanding your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Vitória organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed guidance for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Vitória, Espírito Santo companies to with any aspect of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.
Help Desk Services for Teleworkers
A fast, company-wide switchover to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, add information, and append screen captures or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Call Center staff by splitting delivery of Call Desk support transparently between your in-house support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution utilizing the leading professional services automation platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Vitória, Espírito Santo company, phone
An index of content::
Professionals Helpdesk Sharing Costs
Supplemental Helpdesk Cost Savings Integration Support
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help companies to cut costs and enhance productivity.
Top Microsoft GP/Great Plains Professional
Dynamics GP Accounting Online Support
Microsoft Dynamics GP/Great Plains can help you grow and manage your business better by delivering deep availability of decision-driving data and a fast return on investment. Dynamics GP offers important business benefits such as its ability to extend the reach of your organization, manage your financials, computerize financial processes, unify processes throughout your business, improve inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize cash flow. Progent can show you how to configure and manage a reliable, safe server and network infrastructure to support Great Plains, and can offer experienced Dynamics GP/Great Plains consultants to make sure you reap the full advantages of your Microsoft Dynamics GP/Great Plains business management system.
Microsoft Firewall Professional
Microsoft Firewall Engineer
Progent's certified ISA Server consultants have long backgrounds configuring ISA Server-based security installations for IT networks with multiple sites, remote users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to help your company in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network security requirements without overly restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Application Programming Professionals
Immediate Coder SharePoint
If you need assistance creating, enhancing, or troubleshooting applications for Windows, Linux, or for the Web, Progent’s team of programmers, relational database architects, and project managers can ensure you get the job completed on time and within budget. Progent's seasoned application programmers offer cost-effective and expert online help for jobs as simple as creating Vidual Basic macros for Excel or as challenging as developing line-of-business database applications built on Microsoft SQL Server or MySQL.
Microsoft Teams SIP trunking Services
Consultancy Microsoft Teams security
Progent can help your business to design a migration to Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
SQL Server Information Technology Consulting
SQL Server Support Services
Progent's certified SQL Server application programmers and DBAs offer online consulting to help organizations of any size to create, manage, and maintain applications powered by the Microsoft SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants offer help with any phase of the application life cycle in environments that range from small office databases to VLDB applications and data warehousing.
Debian Linux Professionals
PCLinuxOS Linux Consultant Services
If you are developing Linux-based applications in an environment that includes Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your area of high-value expertise without the constant distraction of managing your company information system. By using automated network monitoring and by providing remote and in-person support when your business needs it, Progent offers an economical alternative for maintaining an IT system that features excellent reliability, protection, and performance. Progent's UNIX/Linux developer assistance offerings include full-service it outsourcing, virtual infrastructure, online and on-site service and repair, proactive network monitoring, and Helpdesk outsourcing.
ProSight Email Guard Spam and Virus Filtering Service Services
ProSight Spam Filtering Professionals
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Top Quality Consulting Windows Server 2012R2 Server Manager
Windows Server 2012R2 Live Migration Technical Support Services
Progent's certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security plan, streamline network management, assist with creating applications, and generate and test a DR/BC plan.
Spora ransomware recovery Consultancy
Specialists ransomware removal and file restore
Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, monitor and guard your network, help with negotiating a settlement with a hacker, and rebuild an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Emergency Expert Microsoft Certified Consulting Dynamics GP Upgrade
Dynamics GP Migration Technology Professional
Progent has supported Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, customization, training, and debugging since the platform's original release. Progent can provide high-level support for upgrading legacy Dynamics GP ERP systems. Progent can help your business to design, validate, and carry out an efficient migration from a an outdated release to the latest version of Microsoft Dynamics GP.
Integration Companies Microsoft Dynamics
Dynamics GP Integration Manager Consultant
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to design specialized line-of-business programs and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to analyze your business more thoroughly, turning uncooked information into valuable understanding of your business.
Palo Alto Networks VPN Security Audits
Palo Alto Networks Zero Trust Security Evaluation
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity solution that extends across your on-premises and cloud assets and protects any user anywhere with any device.
DoubleTake Carbonite Software Availability IT Consultant
24x7x365 Double-Take Backup and Restore Network Consulting
DoubleTake/Carbonite Software offers a selection of products intended to provide small businesses a variety of cost-effective solutions for replicating and restoring vital workloads including Microsoft Exchange Server, SQL, RIM Blackberry, and SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company information networks to achieve a high level of availability and business continuity readiness at an affordable price.
OS X and Exchange Engineer
Time Machine and Outlook for Mac Online Help
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with teammates who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to get and transmit messages, examine the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage education.
Database Programming Setup and Support
Urgent Database Application Development Consultants
Progent's Microsoft-certified relational database consultants can provide small and midsize businesses remote DBA and programming services for leading RDBMS platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support available from Progent include software installation and integration, application design and programming, management services, replication and synchronization solutions, storage management, performance tuning, migration, information security, backup and recovery systems, troubleshooting, and webinar training.
Palo Alto Networks PA-Series Firewalls Audit
Cybersecurity Contractors Palo Alto Networks PA-7000 Series Firewalls
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewalls to provide a next-generation security environment that spans your data center and cloud assets and guards any user at any location with any endpoint device.
Expert Training Network Consulting
24-Hour Knowledge Transfer Network Consulting
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Exchange 2013 Load Balancing Technical Consultant
Online Consulting Exchange 2013 Performance Tuning
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features as well as a redesigned architecture. These enhancements favorably impact vital IT areas like manageability, availability, compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, create an efficient validation and deployment strategy, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management services for Microsoft Exchange 2013.
Cybersecurity Consultancy Juniper Junos BGT
Consulting Juniper Junos J-Web
Progent's Juniper-certified network consultants can assist your company to design and deploy Juniper Firewall and VPN platforms, enhance and support your infrastructure, and migrate smoothly from outdated products to the latest releases. Progent's Junos OS engineers can provide support for Juniper's flagship network operating system to help you to streamline the management and improve the security of your Juniper VPN devices and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain environments that include a mix of Juniper's software platforms.
Solaris Remote Consultants
Top Quality Sun Solaris Remote Professionals
Progent offers nationwide remote technical support and consulting services for companies who run Solaris networks or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote technical support offers optimum leverage for your IT budget by extending user productivity and limiting the hours billed for computer analysis and repair. Advanced remote access tools and experienced service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and money by going to your site. In the vast majority of cases your IT issues can be remediated over the phone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM certified security professionals to assist you with the toughest network problems.
Microsoft Experts Company-wide Standards for Best Practices Online Troubleshooting
Microsoft Consulting Best Practices Network Security Consultant
Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a broad range of IT projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems quickly.
Data Protection Manager 2016 Backup and Recovery Integration Services
Data Protection Manager 2016 RCT Consultants
Microsoft System Center 2016 Data Protection Manager provides automatic backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for key workloads like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to design, deploy, administer, and repair an enterprise-wide backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older version of DPM or from a legacy system, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver occasional expertise to help you through technical bottlenecks or provide end-to-end project management services to help you complete your Data Protection Manager 2016 initiative on schedule and within your budget.
Open Now Computer Outsourcing Missouri
Biggest Oregon Network Installation
Progent’s Technical Response Center (TRC) provides national extended hours remote help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone help and online direct network connection to isolate and repair network problems rapidly and economically. The breadth of IT expertise represented by Progent's team of nationwide support engineers allows Progent to escalate even the most difficult network issues to qualified specialists as required. For urgent issues, the Technical Response Center endeavors to answer your request for support within one hour.
Netwalker ransomware recovery Technology Professional
Technology Professional LockBit ransomware recovery
Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
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