Enlarging your at-home workforce may have a major effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Vitória company to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent offers services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Vitória, Espírito Santo businesses to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A rapid, company-wide switchover to a telecommuter business model, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online IT support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or update the status of their current tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your business to expand your existing Help Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your in-house support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class IT support to your telecommuters, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Vitória, Espírito Santo organization, phone 1-800-993-9400 or visit Contact Progent.