Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Vitória organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Vitória, Espírito Santo businesses to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A fast, company-wide changeover to a teleworker business model, which could be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current tickets, enter details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows you to expand your current Support Desk organization by sharing delivery of Support Desk support services seamlessly between your regular support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can help your business to provide world-class IT support to your teleworkers, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Vitória, Espírito Santo business, call 1-800-993-9400 or refer to Contact Progent.