Expanding your remote workforce may have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Vitória organization to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed guidance for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Vitória, Espírito Santo companies to with any aspect of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Teleworkers
A fast, company-wide switchover to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, add information, and append screen captures or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Call Center staff by splitting delivery of Call Desk support transparently between your in-house support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution utilizing the leading professional services automation platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Vitória, Espírito Santo company, phone 1-800-993-9400 or refer to Contact Progent.