Enlarging your at-home workforce may have a significant effect on network architecture, security, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Vitória organization to pick the right tools and follow best practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Vitória, Espírito Santo companies to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
An emergency, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of remote IT support experts along with enterprise-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit their current tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables you to augment your current Help Desk Call Center team by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model based on the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your business to provide world-class technical support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Vitória, Espírito Santo company, phone 1-800-993-9400 or go to Contact Progent.