Enlarging your remote workforce may have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Vitória organization to pick the appropriate tools and adhere to best practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Vitória, Espírito Santo organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, organization-wide transition to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote technical support experts along with world-class ticketing and follow-up software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, add details, and upload screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to expand your existing Call Desk team by sharing delivery of Help Desk Call Center support seamlessly between your in-house IT support personnel and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution utilizing the leading professional services automation tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class desktop support to your from-home workers, visit Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Vitória, Espírito Santo company, phone 1-800-993-9400 or go to Contact Progent.