Expanding your telecommuter workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Vitória company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Vitória, Espírito Santo companies to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide transition to a teleworker business model, which could be driven by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support experts along with enterprise-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to supplement your existing Call Desk team by sharing delivery of Call Desk support seamlessly between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can enable your business to provide world-class technical support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Vitória, Espírito Santo organization, call 1-800-993-9400 or refer to Contact Progent.