Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Vitória company to select the right tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent can help Vitória, Espírito Santo businesses to succeed with any facet of building a high-functioning remote work environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Services for Telecommuters
An emergency, organization-wide transition to a telecommuter workforce, which could be activated by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise their active trouble tickets, add details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables your business to expand your current Call Center staff by splitting responsibilities for Help Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class IT support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Vitória, Espírito Santo organization, phone 1-800-993-9400 or refer to Contact Progent.