Vitória At Home Workers Solutions Consulting
Call Desk Solutions Consulting and Support Services
Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Vitória organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Vitória, Espírito Santo businesses to with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide switchover to a from-home business model, which could be driven by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their current tickets, add details, and upload screenshots and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Supplemental Service allows your company to augment your current Help Desk team by sharing delivery of Help Desk Call Center support transparently between your regular IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collective support solution based on the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Vitória, Espírito Santo organization, call
An index of content::
Top Ranked ProSight Virtual Hosting Consultants
Private Cloud Solutions Professional
Progent's ProSight Virtual hosting services offer small businesses a variety of advantages including reduced capital expenditures, savings on operational costs, improved executive focus, world-class security, enhanced fault tolerance, and business continuity.
Stealth Penetration Testing Security Audits
Top Cybersecurity Pen Testing Firewall Audit
Stealth intrusion checking is a key component of any overall network security strategy. Progent's security experts can run extensive penetration checks without the knowledge of your company's in-house network support resources. Stealth penetration checking shows whether current security monitoring systems such as intrusion detection alerts and event log monitoring are properly configured and actively monitored.
Support and Setup Tracking Service Costs
Services Documentation Network Consultant
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The practice of detailing and archiving service activity results in more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
64-bit Server Support Outsourcing
64-bit Upgrade Setup and Support
Progent's Microsoft-premier engineers can assist your organization to update your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of moving to 64-bit PC desktop computing, design an efficient upgrade strategy that minimizes operational interruptions, and deliver economical, professional online help to assist your organization to install 64-bit desktop operating systems and application programs on your current computers.
MOTU Digital Performer Training
24x7 Macintosh Applications Learning
Progent's Mac consultants can promote the creative aspect of Macintosh computing by providing consulting services and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Support and Integration Aironet Wave 2 AP
24-7 Configuration Aironet 1600 Access Point
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite integration and troubleshooting support to assist you to plan, implement, update, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to create an enterprise connectivity foundation that is easy to administer and expand. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi APs to accommodate your unique office layout, building structure, and expected network traffic.
24x7 Information Technology Consulting MSP360 Exchange Mailbox Backup
MSP360 Ultimate Backup Remote Support Services
Progent's data protection experts can assist you to design, deploy and manage a backup solution based on MSP360 Backup technology to protect your assets hosted on any leading public cloud. Progent offers end-to-end monitoring and remote management to protect against data loss caused by human mistakes, system error, malicious insiders, and malware assaults such as ransomware.
NetApp MetroCluster Disaster Recovery Consulting Services
Professionals NetApp MetroCluster and FlexPod
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with replication to provide rapid, zero RPO disaster recovery between sites located up to 185 miles away from one another. Progent's roster of veteran IT consultants can assist you to design, configure, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by providing help with tasks such as assigning disk pools and shelf IDs, determining plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your DR solution to verify compliance with information assurance standards and government mandates.
Apple Airport Computer Consultants
Top Quality Technical Support Services macOS Wi-Fi
Progent's Apple Mac networking engineers can assist you with a broad range of system infrastructure areas including network architecture, off-site and mobile connectivity, internetwork communication, protection, and emerging technologies including VoIP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the experience and size to deal with the challenge of planning, configuring, and maintaining a system architecture that is robust, secure, efficient and aligned with your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Online Support Call Desk Sharing
Help Desk Sharing Integration Support
Progent's Computer Contact Center Outsourcing Services for desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with professional phone support and effective escalation options but who have to work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Provisioning, System Assessment, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Amazon SQS Contract Programmer
Design Amazon AWS enterprise hybrid cloud solutions
Progent can provide cost-effective remote consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security.
IM and Presence Service Online Technical Support
Unity Express Online Technical Support
Cisco Cisco Unified Communications Manager, previously named CallManager, functions as the foundation of Cisco's communications and collaboration portfolio. CUCM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable online and on-premises support to help organizations of any size to create and maintain Unified CM deployments by providing Unified Communications Manager integration and technical support services that add optimum business value. Progent's consultants can assist with any aspect of CUCM configuration and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
24x7 Support and Integration ISA 2004 Standard Edition Server
Biggest Support ISA 2000 Server
Progent's Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your business system from attack by outside and internal threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which enables these security platforms to uncover many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through experienced design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront TMG.
Technology Professional Microsoft Project Server My Sites
Project Server Time Reporting Application Consultants
Progent's Microsoft-certified engineers can provide advanced expertise in deploying, managing and troubleshooting any edition of Microsoft Project Server and can provide a wide variety of cost-effective online support services based on proven best practices to help businesses of all sizes to get all the advantages of this leading project management solution. Consulting support available from Progent include system planning, software configuration and migration, setting up safe file and status sharing among local and remote or mobile users, network optimization, and customized online training classes.
Example Application Wireless
School Wireless Example Application
Progent delivered a wireless integration environment that allowed a school to improve productivity and avoid the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for connecting remote locations as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution offered better bandwidth and reliability than simply amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.
Wireless LAN IT Consulting
Wireless LAN IT Consultants
Progent's wireless professionals can help small companies plan, choose, test, install and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of protection that equals or excels wireline interfaces. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you select and install the wireless connectivity solutions that match your company requirements.
Consulting Meraki MX router
7600 Edge Router Support and Setup
Cisco has designed a full product line of routers that includes routers designed to deliver the security, bandwidth, and availability demanded by organizations from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you add new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, including the Cisco 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.
24 Hour Microsoft Virtual Server 2005 Technology Professional
MS Microsoft Virtual Server Specialist
Microsoft Virtual Server, run on the Microsoft Windows Server operating system and based on software first developed by Connectix, delivers the power necessary to accomplish server consolidation, application migration, and server quarantine projects via virtualization technology in an enterprise-ready IT network with advanced expandability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at companies who want to improve ROI in application development and piloting, upgrading from legacy line-of-business applications, and hardware consolidation. Progent's professional Virtual Server consultants can help your company to evaluate and integrate MS Virtual Server 2005.
Windows 11 Autopilot Integration Services
Windows 11 and TPM Technical Support Services
Progent's Windows 11 experts offer a variety of services for Windows 11 including cloud and hybrid solutions, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning, and Help Desk Call Center services.
SCCM 2007 Computer Engineer
SCCM 2007 Asset Management Network Consultants
Progent can help your organization to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve compliance, and increase worker output by making sure that operating systems and applications stay current, managing product licenses, and monitoring usage profiles to help you make smart purchasing choices. When you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to plan and carry out a smooth move to SCCM 2012.
Building to Building Wireless Case Studies
Example Application Wireless
Progent provided a wireless networking environment that enabled a school to increase efficiency and avoid the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote locations as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved performance and dependability than simply amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz spectrum it offered immunity to local interference.
Expert Microsoft Certified Windows Server 2008 Security IT Consulting
Windows 2008 R2 Support and Setup
Windows Server 2008 represents an important advance in making information systems more protected and fault tolerant, simpler to virtualize and manage, faster, and able to provide a better environment for web hosting and development. Progent can assist your company benefit fully from the enhancements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, education, temporary staffing, monitoring, and security engineering services.
Consulting CISA Certified
CISA Certified Network Intrusion Penetration Testing
The Certified Information Systems Auditor (CISA) credential is an important qualification that represents expertise in information system security auditing. Accredited by ANSI, the CISA credential requires that consultants pass an extensive test given by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to help companies in the fields of IS audit process, information technology administration, network assets and infrastructure ROI, information technology service delivery, protection of information assets, and disaster recovery planning.
System Center 2016 and SQL Server Computer Consultants
System Center 2016 Virtual Machine Manager Technical Support Services
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
Remote Workers IP Voice IT Consulting
Work at Home IP Voice Support Services
Progent can help small and medium-size companies to set up VoIP platforms to provide their telecommuters the advantage of transparent access to the corporate phone network.
Development Companies Amazon Marketplace Web Service integration
Amazon Marketplace Web Service integration Design
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
24-7 SMS Server 2003 Upgrade On-site Support
Engineer Microsoft SMS Server
Progent's Microsoft certified consultants provide small and medium size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver important software quickly and reliably to specified users, lower software costs and adhere to licensing agreements by understanding usage profiles, improve Windows protection by increasing your awareness of vulnerability and by delivering critical patches, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational costs by fully exploiting the management functions built into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch control, and resource tracking management including software and hardware inventory.
Windows Server 2022 Consulting
Windows Server 2022 Windows Defender ATP Support Services
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to plan and carry out an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
VPN On-site Technical Support
Top CCIE Certified Information Technology Consulting VPN
Cisco's security and remote access technology for small businesses represent a full line of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco's CCIE and CCNP certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit best with your business goals.
Juniper SA2500 SSL VPN Security Consultancies
Juniper SA6500 SSL VPN Network Security Testing
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
ProSight Email Directory Harvest Protection Professional
Email Bayesian Analysis Consulting Services
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.
Windows, UNIX, Solaris Remote Technical Support
Consulting Services Windows, UNIX, Solaris
If your business has a UNIX, Linux, or Sun Solaris environment or a multi-OS network, Progent's CISA and CISM-certified security specialists can help your entire organization in a broad range of security areas such as security administration practices, security design and models, access management systems and methodology, applications development security, operations security, physical security, communications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the basic competencies and international standards of knowledge that network security managers are required to possess. These certification give executive management the confidence that those who have earned their CISM or CISSP qualification have the background and theory to offer world-class security management and engineering help.
24x7x365 Technical Support Help Desk Sharing Cost Savings
Consulting Shared Call Center Economics
Progent's Helpdesk management and co-management services enable companies to save money, increase productivity, and adapt immediately to fast-changing business environments.
Select Topic: