Cambridge, Massachusetts Microsoft and Cisco Certified Consulting Firm

Service Delivery Alternatives for Cambridge, Massachusetts Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is based on the Call Center operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures fast response, thorough service documentation, reliable follow-up, and tight expense control for a range of IT support delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

• Remote Service
  Progent’s Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's remote computer support services.

• On-site Service
  Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to give small businesses the optimal solution: onsite service professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about why to register for Progent's in-person network support services.

• Help Desk
  Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent offers small businesses budget-friendly access to world-class consultants who can provide help with vital products and technologies such as
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability network engineering, virtual server solutions, plus integration, programming and training for business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and major system upgrades, extended projects such as management information application development and customization, database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency response such as data restoration and virus cleanup.

• Application Hosting
  Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of dependability, protection, and performance than is feasible with the class of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also easy for customers to transfer to another support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the multi- OS and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Support
  Progent offers expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• ProSight DPS: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Endpoint Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network security and can assist with complex security projects such as SIEM solutions to help companies meet industry guidelines and statutory mandates for IT information security and reporting.

The breadth and size of Progent's consulting staff bring a powerful array of advantages to companies trying to maximize the productivity of their information system within a reasonable budget. These advantages include:

• Best Industry Methodology
  Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of IT tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with proven methods for solving real-world network problems efficiently. Find out additional information about Progent's best practices for network consulting.

• Value Pricing Model
  Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and asks no retainer for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids king-size bills for fast repairs. An additional advantage of by-the-minute pricing is that your company will not be tempted to allow less critical issues to stay unaddressed until they become major problems. Find out more about Progent's value pricing for IT outsourcing.

• Comprehensive Reporting of Delivered Services
  Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by every staff member to every client. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who won’t release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cambridge, Massachusetts business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).