Cambridge, MA Remote Support from Certified Computer Network Service Professionals
Progent's computer network support services can provide your Cambridge, MA business low cost and dependable access to Microsoft and Cisco certified consulting professionals. By providing network consulting help when you require it, offering advanced expertise for mission-critical applications, delivering value-added support such as automated network monitoring, and billing only for support you receive, Progent offers your Cambridge, Massachusetts business an affordable alternative for maximizing the productivity and profitability of small-scale office information systems. Whether you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to build and support a robust and safe information system and to benefit from quick availability of the experienced consulting usually available only to enterprises who can support a large internal information technology group.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your business to design and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Cambridge, Massachusetts
Progent's nationwide team of industry certified consultants offers assistance for virtually all aspects of information systems deployed by organizations of any size. Areas supported by Progent in Cambridge include:

Support Delivery Alternatives Available for Cambridge, Massachusetts Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's model for providing IT support services is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity records, reliable follow-through, and strict cost monitoring across an array of IT support delivery alternatives that include remote repairs, on-premises support, and top-tier consulting.

  • Remote Support
    Progent’s Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The experience of Progent's network engineers allows them to resolve most IT issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time customers to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support engineers to give small companies the ideal combination: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. To learn more, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics. For more information, see Progent’s Co-managed Help Desk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, non-stop network engineering, server virtualization solutions, plus configuration, customization and support for small business software including accounting, operations, management reporting, CRM, and productivity software. Progent can help with one-shot projects including office moves and massive system upgrades, longer term projects such as customizing a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware cleanup.

  • Infrastructure Consulting Services for Teleworkers
    Progent can help small and medium-size businesses to design, set up and troubleshoot the network infrastructure needed to support work-from-home employees. Aspects of infrastructure for which Progent's experts offer assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting expertise for a remote workforce, refer to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Cambridge, Massachusetts Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise network consulting allow small companies to avoid the problems related to over dependence on thinly staffed service firms or individual consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, smaller businesses sometimes rely heavily on freelance consultants. Although individual service engineers have lower overhead than larger support organizations and can typically bill apparently lower fees, individuals are often unable to react quickly to urgent situations. If an independent consultant is occupied with different customer, sick, on vacation, or in training, the absence of backup personnel may force your business to go without assistance during an emergency. The more your small business expands, system unavailability or difficulties with critical applications get more costly. The dollars you believed you were saving on an independent consultant can disappear quickly due to lower productivity. Also, when independent engineers encounter new problems, the lack of a large consulting team to depend on for help requires them to train in place while your organization winds up footing the bill for their continuing training.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    The majority of small service organizations or freelance consultants specializing in small company IT support are capable of delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complex network infrastructures with mixed operating systems, many sites, VoIP systems, mobile workers, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can benefit your business because enterprise environments are by nature complex, integration issues demand in-depth understanding of in many technical areas, and achieving a high level of robustness, availability, and security calls for enterprise-tested processes.

  • Build a Firm Basis for Growth
    Small businesses often start with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of improvised repairs commonly get piled on top of a tenuous foundation. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. These environments require proper evaluation, intelligent strategic planning, and broad-based experience to upgrade to a network infrastructure that will act as the reliable foundation to handle current business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Smaller businesses need guidance and insight to work through an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. They do not need an IT engineer or service organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services only. This permits Progent to align consulting services with the genuine needs of clients. Combining network consulting and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the actual requirements of a customer.

Get in Touch with Progent
In case your Cambridge, Massachusetts company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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