Immediate, Low-cost Remote Computer Support for Cambridge, Massachusetts Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality IT support to clients who have small-business IT budgets. Progent has built a powerful support system that includes a low-overhead, seamless virtual office network, sophisticated online repair technology, a large pool of engineers accredited in a wide array of IT disciplines, a Help Desk service model that maximizes responsiveness and ensures follow-up, a global group of on-line support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal network support team. This can cut costs and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Business Networks in Cambridge, Massachusetts
Progent's nationwide group of industry certified support professionals provides help for virtually all aspects of information technology found in organizations of all sizes. Technologies supported by Progent in and around Cambridge include:

Support Delivery Alternatives Available for Cambridge, Massachusetts Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service records, reliable follow-through, and tight expense monitoring across an array of IT support delivery options that include remote troubleshooting, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network issues without the cost or delay of on-premises support calls. The background of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's remote network support services.

  • On-site Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for in-person service calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues. To learn more, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server solutions, plus integration, programming and training for business programs including accounting, operations, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects including office moves and major software upgrades, extended initiatives such as upgrading an older ERP platform to a modern MS Dynamics 365 solution, database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and virus removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, set up and debug the infrastructure for offsite workers. Aspects of network infrastructure for which Progent's experts can provide guidance include safe and convenient VPN connectivity, VDI desktop software, router integration, wireless LAN design and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting services for an at-home workforce, visit network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also convenient for customers to transfer to a different support provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments common with smaller companies, and retains control of the software in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Cambridge, Massachusetts Businesses
Progent's size, breadth of technical skill, and familiarity with enterprise IT consulting enable small businesses to avoid the problems associated with over dependence on small service firms or independent consultants.

Teaming with Progent allows your company to:

  • Avoid Over Reliance on Individual Support Consultants
    For network support, smaller businesses often depend excessively on independent consultants. Though individual support providers have lower expenses than larger IT service firms and can afford to charge apparently lower rates, freelancers are frequently spread too thin to react rapidly to critical problems. If a freelance consultant is occupied with different client, sick, on vacation, or in class, the absence of backup personnel may force your business to go without help during a crisis. The more your company grows, system unavailability or difficulties with critical programs become more costly. The dollars you thought you were saving on an independent consultant can disappear fast due to lost productivity. Also, when independent consultants encounter unfamiliar problems, the unavailability of a big engineering team to count on for advice requires them to train in place while your company ends up with the costs for their continuing training.

  • Gain Access to Expertise in Complex Network Solutions
    The majority of smaller support organizations or independent consultants who concentrate on small company IT consulting are capable of delivering routine solutions but lack the background to work cost-effectively with complex network configurations with mixed operating systems, many offices, Voice over IP implementations, mobile workers, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with global enterprises and Progent's extensive staff of experts can be valuable to your small business because enterprise environments are characteristically complex, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for enterprise-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Lacking a strong architecture, a sequence of band-aid repairs often get thrown on top of a tenuous foundation. As a business grows, reliability and expandability problems can undermine the success of the business. Such environments require proper assessment, intelligent business planning, and in-depth experience to upgrade to a network infrastructure that can provide the reliable foundation to handle current business requirements and support future growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complex array of IT alternatives available for accelerating growth and improving productivity. Businesses do not need an IT consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match technical support with the real needs of customers. Combining IT support and product selling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the true requirements of a small business.

How to Contact Progent
In case your Cambridge, Massachusetts company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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