Quick, Low-cost Online Computer Network Help for Cambridge, Massachusetts Small Companies
For over two decades, Progent has focused on delivering enterprise-class IT support services to customers with small-business IT budgets. Progent has developed a powerful support system that features a streamlined, seamless virtual office infrastructure, sophisticated online troubleshooting tools, a substantial team of consultants accredited in a wide array of IT practice areas, a Call Center service structure that promotes responsiveness and guarantees follow-through, a worldwide group of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company ethos committed to solving technical issues in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recovery planning, security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified experts to help your business to plan and execute a sensible cloud strategy.
Main Practice Areas Serviced by Progent for Office Networks in Cambridge, Massachusetts
Progent offers the services of accredited consultants for all facets of business network technology deployed in small companies. Technologies serviced by Progent include:
Service Delivery Options for Cambridge, Massachusetts Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, reliable follow-through, and strict cost monitoring across an array of network support delivery options that include online repairs, in-person help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to handle most network issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's remote network support services.
- On-site Service
Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: hands-on service technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who need fast and dependable access to a professional Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because smaller businesses usually have tight IT funds and can provide scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that small business information networks are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network protection consulting, high availability it system consulting, virtual server solutions, plus integration, programming and support for business software such as financials, operations, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, extended projects like management reporting application development and support, database application development and administration support, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent can host key applications such as Exchange Server and SQL Server in order to provide small businesses with greater levels of dependability, security, and recoverability than is possible using the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit businesses with mixed environments to save dramatically on the costs of hardware, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting services to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Cambridge, Massachusetts Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network consulting allow small and midsize companies to avoid the problems related to over dependence on thinly staffed support organizations or freelance engineers.
Working with Progent allows your small business to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, smaller companies sometimes rely heavily on freelance consultants. Although freelance support providers have lower expenses than larger support organizations and can typically charge apparently smaller fees, individuals are frequently stretched to far to react rapidly to critical situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of replacement personnel may force your business to wait for assistance in case of an emergency. As your company expands, system downtime or difficulties with line-of-business applications get more expensive. The money you believed you were saving on a freelancer can be eaten up fast because of lower productivity. In addition, when independent engineers encounter unfamiliar problems, the lack of a big consulting group to depend on for help forces them to train with the meter running while your organization winds up with the bill for their continuing training.
- Have Access to Expertise in Advanced Information Technology Solutions
The majority of smaller support firms or independent engineers who concentrate on small business IT consulting may excel at delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated IT infrastructures with mixed operating systems, many offices, VoIP systems, remote workers, integrated accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large group of specialists can be valuable to your company because enterprise networks are characteristically complex, integration problems require thorough understanding of in numerous technical areas, and reaching an acceptable degree of robustness, availability, and protection requires industry-tested processes.
- Build a Firm Foundation for Growth
Small businesses often start with an IT system cobbled together on a tight budget. Without a strong architecture, a sequence of ad hoc repairs often get thrown on top of a weak structure. As a company grows, stability and scalability problems can obstruct the success of the business. These environments require thorough evaluation, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business requirements and ease downstream growth.
- Team with Solution Finders, Not Product Vendors
Small businesses need direction and education to work through an increasingly complex maze of technology options available for enabling business growth and enhancing efficiency. They do not need a network engineer or service organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services only. This permits Progent to match technical support with the real interests of clients. Combining IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true requirements of a customer.
Get in Touch with Progent
In case your Cambridge, Massachusetts business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Help
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).