Professional Remote Service for Cambridge, Massachusetts Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major IT support organizations. Some small companies permit themselves to become excessively reliant on individual consultants or small consulting organizations who don't have the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses turn to giant service providers that employ personnel taught to provide by-the-numbers fixes for ordinary issues but who are missing the background and versatility to deal with the variety of environments and lack of standardization that characterizes small company information systems.

Progent's proven approach to providing low-cost and successful technical support to small businesses has made Progent among the premiere Microsoft-certified network service organizations in the industry. Progent has delivered online help to companies in every state in the country (See Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing services to add to the skills of your internal IT support team. This can reduce expenses and minimize technical risks for major projects like software design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to help your company to design and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Companies in Cambridge, Massachusetts
Progent's national team of certified support professionals offers assistance for all aspects of network systems used by companies of any size. Technologies supported by Progent in Cambridge include:

Service Delivery Options for Cambridge, Massachusetts Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, dependable follow-through, and strict expense control for a range of network support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person service calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable access to a professional Help Desk with effective telephone support, remote repair capability, and enough technical strength for full problem escalation. Since small and midsize companies usually have tight IT budgets and can provide little executive attention for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that business computer systems are always productive. Learn more about Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, high availability it system consulting, virtualization solutions, plus integration, customization and training for small business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and major software upgrades, longer term projects like management analytics software programming and customization, relational database software programming and administration services, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of dependability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of some of the world's largest IT companies, Progent can eliminate the expense of building and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and performance is constantly monitored, and systems are consistently archived and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and IT administration while getting world-class reliability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Cambridge, Massachusetts Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT consulting enable small companies to sidestep the pitfalls associated with over dependence on thinly staffed service firms or individual engineers.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, small companies often rely heavily on individual engineers. Although freelance support providers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower fees, individuals are often unable to react rapidly to critical situations. If a freelance consultant is occupied with different customer, ill, on vacation, or in class, the lack of backup staff may force your business to wait for assistance in case of a crisis. As your small business expands, system unavailability or difficulties with critical programs become more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lower output. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large consulting team to count on for advice requires them to train on the job while your business ends up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of small support organizations or independent consultants focused on small business network support are capable of delivering routine solutions but lack the experience to deal efficiently with complex IT environments with mixed platforms, multiple locations, Voice over IP systems, remote clients, integrated financial and analytical software, data-driven web sites, and custom business software. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your company because big-company networks are inherently complicated, support problems require thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection requires enterprise-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of improvised repairs often get thrown onto of a marginal structure. As a company grows, stability and scalability issues can undermine the success of the business. Such networks require thorough evaluation, smart business planning, and in-depth expertise to upgrade to a network environment that will act as the reliable basis to handle critical business needs and ease future expansion.

  • Partner with Solution Consultants, Not Resellers
    Small companies require direction and education to navigate through an ever more complex array of technology options offered for accelerating business growth and improving productivity. They do not need a network engineer or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services exclusively. This permits Progent to match technical services with the genuine needs of clients. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a client.

Contact Progent
If your Cambridge, Massachusetts company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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