Low-cost Network Troubleshooting from Microsoft and Cisco certified Professionals for Companies in Cambridge, MA
By offering world-class know-how whenever you need it, making available specialized expertise for critical applications, providing high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no setup fees or retainers for standard services, Progent enables you to increase the business value of your It system and reduce service costs. Progent appreciates that network protection, reliability, and performance are just as important to small companies as to large enterprises but that smaller organizations don't have the leverage to spend aggressively in information networks and in-house support groups. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's capability to provide the IT support your company needs whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service staff. This can save money and minimize technical risks for major projects such as application development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to design and execute your cloud strategy.

Primary Areas of Expertise Supported by Progent's Consultants for Companies in Cambridge, Massachusetts
Progent's nationwide team of industry certified experts offers assistance for virtually all aspects of information systems deployed by organizations of any size. Practice areas served by Progent in Cambridge include:

Support Delivery Alternatives for Cambridge, Massachusetts Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service records, consistent follow-up, and tight cost monitoring for an array of network support delivery modes that include online troubleshooting, onsite support, and top-level consulting.

  • Online Support
    Progent’s Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and fix network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online computer support services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support experts to give small businesses the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues. For details, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, refer to Progent’s Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can provide assistance with critical products and technologies including
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtual server solutions, plus integration, customization and training for business applications including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system migrations, longer term projects such as upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 package, relational database application development and DBA services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, deploy and debug the infrastructure for offsite workers. Areas of infrastructure for which Progent's consultants can deliver assistance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN design and implementation, and robust Internet connectivity. To find out about Progent's infrastructure support services for telecommuters, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to migrate to a different support provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering team offer a unique array of advantages to customers trying to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network support, executing a broad range of IT tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a consultant with proven methods for solving actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids major bills for quick fixes. Another benefit of granular invoicing is that you will not be inclined to allow less critical issues to stay unaddressed until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to every client. The practice of detailing and organizing service activity allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who won’t let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who employ internal IT staffs gain when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Cambridge, Massachusetts business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    • OS X Online Services
    macOS Online Consultant Services

    Progent provides national remote phone support and consulting services for companies that run macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft products. Progent's engineers offer macOS and OS X clients a range of services including desktop assistance, upgrading to the most recent version of macOS from other earlier versions of macOS or OS X, plus help with Mac applications. Progent can also help you with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud. Online network consulting provides maximum leverage for your IT budget by preserving client productivity and shortening the hours billed for network repair services. Advanced remote support utilities and skilled service specialists and consultants combine to enable Progent to solve most IT problems without squandering time and money by going to your site. In the vast majority of cases your network issues can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE network experts and CISA certified security professionals to assist with the most difficult system issues.

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    • Small Medium Business Help
    Award Winning Mid-sized Company Small Office IT Outsourcing

    Progent provides network support for mid-size businesses with 100 to 250 system users. The medium size company or office has typically been an overlooked part of the market for IT support expertise. The cost structures and service delivery models of major outside service firms make them too costly for the typical small company or small medium business (SMB), which usually has a modest information technology budget with which to support an information system whose advanced technology and sophistication are frequently comparable to the networks of far bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network technology and proactive server monitoring, dramatically lowers the network support costs of an SMB while offering the small organization with enterprise-level support from certified, world-class experts knowledgeable in a wide array of midsized business network solutions. If your medium size company or small business is searching for the quality of IT support appropriate by a medium size organization without budgeting enterprise costs, call Progent.

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