Expert Online Help for Cambridge, Massachusetts Networks from Certified Consultants
Small businesses have traditionally been overlooked by major network support firms. Many small companies allow themselves to become dangerously dependent on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond promptly or efficiently to network emergencies. Other small companies turn to giant support providers that employ personnel taught to offer standardized solutions to ordinary problems but who are missing the background and versatility to handle the variety of environments and lack of standards typical of small company IT systems.

Progent's time-tested approach to providing affordable and successful technical support to small businesses has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has delivered remote help to businesses in every state in the United States (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network service group. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud strategy.

Core Practice Areas Supported by Progent for Cambridge, Massachusetts Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco CCIE networking consultants and Apple certified consultants, Progent provides urgent troubleshooting and low-cost online consulting to Cambridge, MA small businesses for a wide range of computer technologies such as:

Service Delivery Options Available for Cambridge, Massachusetts Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering network support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity records, consistent follow-up, and tight cost control across a range of IT support delivery modes that include remote repairs, onsite help, top-level consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network consultants allows them to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to deliver small companies the optimal solution: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how and why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues. To learn more, see Online Help Desk Services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability network engineering, virtualization solutions, plus configuration, programming and training for small business software including accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site relocations and massive software upgrades, extended initiatives like business analytics software programming and support, relational database application programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and performance than is possible using the class of internal data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is also simple for clients to migrate to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can handle the multi- platform and non- standardized environments typical of small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for network information security and incident reporting.

The breadth and size of Progent's engineering staff bring a unique array of benefits to clients trying to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for fixing real-world network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no retainer for services provided during normal business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates big bills for quick fixes. An additional benefit of by-the-minute billing is that clients won't be tempted to allow simple problems to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports given by every staff member to every customer. The practice of documenting and organizing service records allows more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Cambridge, Massachusetts business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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