Cambridge, Massachusetts Microsoft and Cisco Premier Consulting

Service Delivery Alternatives Available for Cambridge, Massachusetts Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for delivering computer support is based on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Model ensures fast response, thorough service documentation, dependable follow-through, and tight expense monitoring for an array of IT service delivery modes that include remote repairs, on-premises help, and high-end consulting.

• Online Service
  Progent’s Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.

• On-site Service
  Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: in-person service professionals when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning why to sign up for Progent's onsite computer service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Online Help Desk Services.

• IT Consulting Services
  Progent offers small companies affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including
• Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network design, server virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with one-time projects such as site moves and massive system migrations, longer term initiatives like business reporting application programming and customization, database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition convenient for customers to transfer to a different service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can support the multi- platform and loosely standardized environments common with smaller companies, and retains control of the licenses in the client's possession so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

• Hybrid Cloud Integration Services
  Progent offers expert remote consulting services to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system security and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and government requirements for IT data protection and incident reporting.

The scope and depth of Progent's engineering staff bring a unique set of benefits to organizations wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

• Best Industry Practices
  Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, in the trenches of IT service, performing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a consultant with proven methods for fixing real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

• Value Pricing
  Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates major invoices for quick solutions. Another advantage of granular pricing is that you won't be inclined to permit simple issues to stay unaddressed until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of Delivered Support
  Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation given by each consultant to every customer. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who utilize independent service providers or who maintain internal support personnel gain when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Cambridge, Massachusetts company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).