Cambridge, MA Remote Help from Certified Computer Troubleshooting Consultants
Progent's computer network technical support services can deliver your Cambridge, MA business affordable and dependable support from enterprise-class IT engineers. By providing IT consulting help when you need it, providing advanced expertise for line-of-business applications, delivering unique services such as 24x7 server monitoring, and charging only for services you use, Progent gives your Cambridge, Massachusetts company an affordable option for optimizing the productivity of small-scale business networks. Whether you have an onsite system, rely on cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and maintain a reliable and secure IT system and to benefit from quick access to the experienced consulting usually available only to enterprises who are able to maintain a large internal IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for major projects such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your company to plan and execute a sensible cloud strategy.

Core Technologies Serviced by Progent for Businesses in Cambridge, Massachusetts
Progent offers the support of qualified experts for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:

Support Delivery Options for Cambridge, Massachusetts Companies
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and IT administration. Progent's paradigm for providing computer support is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive service documentation, consistent follow-up, and tight expense control for a range of IT support delivery options that include online repairs, in-person help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the optimal solution: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, see Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for's NodeZero PEN test platform, network security consulting, high availability it system design, server virtualization strategies, plus integration, programming and training for small business software including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and major software migrations, extended projects such as upgrading an older ERP system to a current Microsoft Dynamics 365 package, relational database application programming and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like data restoration and virus removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and medium-size companies to design, set up and debug the infrastructure needed to support at-home workers. Aspects of network infrastructure for which Progent's consultants can deliver assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router configuration, wireless LAN design and deployment, and robust Internet access. For details about Progent's network infrastructure support services for a remote workforce, visit infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, system support, and network management while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can handle the mixed- OS and non- standardized networks common with small businesses, and retains control of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for network information security and reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to customers trying to increase the productivity of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT help, but also a consultant with proven approaches for fixing actual network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big invoices for quick solutions. An additional advantage of by-the-minute pricing is that you will be less inclined to permit less critical issues to fester until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of detailing and organizing support records results in more effective service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Cambridge, Massachusetts business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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