Quick, Affordable Remote Computer Network Troubleshooting for Cambridge, Massachusetts Small Businesses
For over two decades, Progent has specialized in delivering world-quality computer support services to customers with small-business IT budgets. Progent has built a powerful service system that features a low-overhead, seamless virtual office network, sophisticated online troubleshooting tools, a large pool of consultants certified in a wide array of technical disciplines, a Help Desk Call Center service model that promotes efficiency and guarantees follow-through, a worldwide group of remote support professionals, in-person support availability for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house IT service personnel. This can save money and help meet schedules for big IT initiatives like application development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Cambridge, Massachusetts Businesses
A Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco certified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and affordable remote consulting to Cambridge, MA companies for a broad array of information technologies such as:

Support Delivery Options Available for Cambridge, Massachusetts Companies
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Service Model ensures fast support, thorough service documentation, consistent follow-up, and strict expense monitoring across an array of network support delivery modes that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or delay of on-premises support visits. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: onsite support professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk Call Center with efficient telephone support, remote repair tools, and enough technical strength for all needed problem escalation. Since small and midsize businesses usually have tight IT budgets and can spare scant management attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business information networks stay up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network design, virtual server solutions, plus configuration, programming and training for business applications including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including office moves and massive software migrations, longer term projects like management reporting software programming and customization, relational database software development and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or urgent response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the type of in-house data center that is practical for the majority of small companies. Because Progent uses the same facilities that host the equipment of many of the world's largest information technology companies, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for clients to transfer to another service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- platform and non- standardized environments common with small businesses, and keeps control of the licenses in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory mandates for IT data protection and reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to clients wishing to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of network support, performing a wide variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a consultant with field-tested methods for solving actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during normal working hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big bills for quick repairs. Another advantage of by-the-minute billing is that clients will not be tempted to allow minor issues to stay unaddressed until they grow into major ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports given by every consultant to each client. The discipline of documenting and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Cambridge, Massachusetts business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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