Cambridge, MA Online Help from World-class Computer Service Professionals
Progent's computer network troubleshooting services can provide your Cambridge, MA company affordable and reliable access to world-class network experts. By delivering IT support service when you require it, providing advanced expertise for vital technologies, delivering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent offers your Cambridge, Massachusetts business an economical alternative for optimizing the business value of small office information systems. Whether you have an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to build and maintain a reliable and safe IT network and to benefit from fast availability of the seasoned consulting ordinarily available only to businesses who are able to support a sizeable internal information technology staff.
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT service personnel. This can save money and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.
Key Technologies Supported by Progent for Businesses in Cambridge, Massachusetts
Progent provides the support of certified experts for all aspects of network technology found in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options for Cambridge, Massachusetts Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-up, and strict cost monitoring for a range of IT support delivery options that include online repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to resolve most IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to give small and midsize businesses the optimal solution: in-person service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection engineering, non-stop network consulting, virtual server strategies, plus integration, programming and support for business applications such as financials, ERP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, longer term initiatives like business reporting application programming and customization, database application programming and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of reliability, protection, and performance than is possible using the class of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for clients to migrate to a different service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can support the multi- platform and non- standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online support services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for network information protection and incident reporting.
The breadth and depth of Progent's consulting staff offer a unique set of advantages to organizations trying to maximize the business value of their information network within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a broad variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for repairing actual IT problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major invoices for quick repairs. An additional benefit of by-the-minute invoicing is that your company will be less inclined to allow simple issues to stay unaddressed until they become major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by every consultant to every customer. The practice of documenting and archiving support activity allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Read more about Progent's knowledge transfer services.
How to Contact Progent
In case your Cambridge, Massachusetts business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).