Immediate, Low-cost Remote Computer Support for Cambridge, Massachusetts Small Companies
For over two decades, Progent has focused on providing enterprise-quality network support to customers who have small-business budgets. Progent has developed a powerful service system that features a streamlined, tightly connected virtual office network, sophisticated remote repair tools, a large pool of engineers accredited in a broad range of technical disciplines, a Help Desk Call Center service structure that maximizes efficiency and guarantees follow-up, a global team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture focused on solving technical problems in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Business Networks in Cambridge, Massachusetts
Progent provides the support of qualified experts for all facets of network technology found in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives for Cambridge, Massachusetts Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing network support is built on the Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Mechanism promotes rapid support, thorough service records, reliable follow-through, and tight expense monitoring across an array of IT support delivery options that include remote troubleshooting, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues. For details, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can provide assistance with critical technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection consulting, non-stop network engineering, virtual server solutions, plus integration, programming and support for business software such as accounting, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and major system upgrades, longer term initiatives such as customizing a legacy MRP system to a modern MS Dynamics or Dynamics 365 package, database software development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, deploy and debug the infrastructure required for remote workers. Aspects of infrastructure for which Progent's consultants offer assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network planning and deployment, and robust Internet access. To find out about Progent's infrastructure support services for teleworkers, refer to infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized environments typical of small companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system security and can help with advanced security projects like SIEM solutions to help enterprises comply with industry standards and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful set of advantages to organizations wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for solving actual IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no registration fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major invoices for fast solutions. An additional benefit of by-the-minute billing is that clients will be less inclined to permit simple problems to fester until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The practice of detailing and archiving support activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who won't let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Cambridge, Massachusetts business needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.

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    • Extended Call Center Outsourcing
    24-7 Co-managed Support Desk Configuration

    Progent offers three basic types of Help Desk services : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals offers your clients instant access to a reliable technical group with years of experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a positive reputation as a key contributor to business productivity. Progent's target is to fix rather than merely record problems.

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