Fast, Low-cost Online Computer Network Technical Support for Cambridge, Massachusetts Small Companies
For over two decades, Progent has focused on delivering enterprise-quality IT support to customers who have small-company budgets. Progent has built a powerful support system that features a streamlined, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial team of consultants certified in a broad range of IT practice areas, a Call Center operational model that maximizes efficiency and guarantees follow-up, a global team of on-line support experts, on-site service availability for the majority of most zip codes in the U.S., and a company culture committed to resolving technical problems in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT service staff. Co-sourcing can save money and minimize technical risks for major projects like software development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Office Networks in Cambridge, Massachusetts
Progent's group of world-class consultants provides support for virtually all facets of network systems found in businesses of any size. Areas served by Progent in Cambridge include:

Service Delivery Options Available for Cambridge, Massachusetts Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, and IT administration. Progent's model for providing network support is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, dependable follow-up, and tight expense control across a range of network support delivery options that include online repairs, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: hands-on support professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about how to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network security engineering, high availability it system design, virtualization solutions, plus integration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and major software upgrades, longer term initiatives like customizing an older ERP platform to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure required for remote workers. Aspects of infrastructure where Progent's experts can deliver guidance include safe and efficient VPN tunnel connectivity, VDI desktop platforms, router setup, wireless network design and implementation, and robust Internet access. To learn about Progent's network infrastructure expertise for remote workers, refer to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for customers to transfer to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with small businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory requirements for network information protection and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of benefits to organizations trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the forefront of IT service, executing a wide variety of technical tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not just world-class IT help, but also a consultant with proven approaches for solving actual IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for services provided during normal business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for fast repairs. An additional advantage of by-the-minute billing is that clients won't be tempted to permit incipient problems to fester until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ in-house support personnel gain when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Cambridge, Massachusetts business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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