Cambridge, Massachusetts Microsoft and Cisco Premier Certified Consultants

Support Delivery Options for Cambridge, Massachusetts Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and tight expense control across a range of IT support delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.

• Remote Support
  Progent’s Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's network consultants allows them to resolve most network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new clients to address emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's online network troubleshooting services.

• On-site Support
  Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: onsite service professionals when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite network support services.

• Help Desk
  Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems. For details, see Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent provides small companies affordable availability of world-class IT professionals who can deliver help with vital technologies including
• Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection engineering, non-stop network consulting, virtualization solutions, plus integration, programming and training for small business software including financials, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and major software upgrades, longer term projects like management reporting application development and customization, relational database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and virus cleanup.

• Application Hosting
  Progent offers hosting for key business applications such as Exchange and Microsoft SQL Server to provide small businesses with greater degrees of availability, protection, and recoverability than is possible using the class of internal data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only delivers the highest level of availability and expandability but that is in addition easy for customers to migrate to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps control of the licenses in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting
  Progent can provide expert remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for network data security and reporting.

The scope and size of Progent's consulting staff offer a powerful set of benefits to customers wishing to maximize the business value of their information network within an affordable budget. These benefits include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of network service, performing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for solving real-world IT problems quickly. Read more about Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big invoices for fast repairs. Another advantage of granular billing is that customers are not tempted to permit minor issues to stay unaddressed until they grow into big ones. Read more about Progent's value pricing for IT outsourcing.

• Comprehensive Reporting of Delivered Services
  Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by every staff member to every customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won’t release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who utilize independent service providers or who employ internal support personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cambridge, Massachusetts company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).