Cambridge, MA Remote Help from World-class Network Troubleshooting Consultants
Progent's network tech support services can provide your Cambridge, MA business low cost and dependable support from enterprise-class information technology experts. By delivering IT support help when you require it, offering advanced knowledge for critical applications, offering unique support such as automated server monitoring, and invoicing only for services you receive, Progent offers your Cambridge, Massachusetts company an economical alternative for maximizing the business value of small business information systems. If you maintain an on-premises datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to create and maintain a robust and secure information network and to benefit from fast access to the seasoned help usually available only to businesses who can afford a sizeable internal information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to design and implement your cloud strategy.

Core Practice Areas Supported by Progent for Cambridge, Massachusetts Office Networks
A Microsoft-certified Partner IT service company with a world-class team of Cisco Premier CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Cambridge, MA companies for a broad array of computer technologies including:

Service Delivery Options for Cambridge, Massachusetts Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Support Model promotes rapid support, comprehensive activity records, consistent follow-through, and tight expense control for a range of network support delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and repair network problems without the expense or time loss of in-person support calls. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small companies the best of both worlds: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtual server solutions, plus integration, customization and training for business applications including accounting, ERP, reporting, CRM, and office productivity software. Progent can help with one-time projects including site moves and massive system upgrades, extended initiatives such as upgrading an older ERP platform to a current Microsoft Dynamics 365 solution, relational database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like data restoration and virus removal.

  • Infrastructure Support Services for Teleworkers
    Progent can help small and medium-size businesses to design, set up and troubleshoot the infrastructure needed to support remote workers. Areas of infrastructure for which Progent's experts offer guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of dependability and scalability but that is in addition easy for clients to transfer to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the mixed- platform and loosely standardized environments common with small businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online support services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Cambridge, Massachusetts Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise IT consulting allow small and midsize businesses to avoid the problems related to over dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network support, smaller companies often rely heavily on individual engineers. Although individual service providers have lower overhead than more substantial support firms and can typically bill apparently lower fees, they are sometimes too overworked to react quickly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in class, the absence of replacement staff may force your company to wait for help during a crisis. As your company grows, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can evaporate fast because of lower productivity. Also, when freelance engineers encounter new problems, the lack of a large engineering team to fall back on for advice forces them to learn on the job while your company winds up footing the bill for their ongoing education.

  • Have Access to Experts in Advanced Network Issues
    Many smaller service organizations or independent engineers focused on small business IT consulting are capable of providing routine solutions but lack the seasoning to work cost-effectively with complex network configurations that have mixed platforms, many offices, VoIP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive team of experts can be valuable to your company because enterprise networks are inherently complicated, support issues require in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and protection calls for industry-tested leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc repairs often get tossed on top of a weak foundation. As a business evolves, reliability and expandability issues can obstruct the success of the business. Such environments require thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to a network infrastructure that will provide the solid basis to handle current business needs and ease future expansion.

  • Team with Solution Consultants, Not Resellers
    Small businesses need direction and insight to work through an ever more complex maze of technology options offered for enabling growth and enhancing productivity. Businesses do not need a network engineer or service organization that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services exclusively. This allows Progent to match consulting services with the genuine needs of customers. Mixing IT support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a small business.

How to Contact Progent
In case your Cambridge, Massachusetts company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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