Affordable Computer Help from Microsoft and Cisco premier Professionals for Businesses in Cambridge, MA
By delivering world-class support whenever you require it, making available specialized knowledge for critical business applications, providing innovative services such as virtual server hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent enables you to increase the competitive value of your information system and minimize service costs. Progent recognizes that network security, dependability, and performance are just as critical to small companies as to major corporations but that smaller organizations don't have the leverage to spend aggressively in computer networks and in-house service groups. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's capability to deliver the IT support your business requires when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT service team. This can save money and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Businesses in Cambridge, Massachusetts
Progent's nationwide team of industry certified experts offers support for all facets of network systems used by businesses of any size. Areas served by Progent in and around Cambridge include:

Service Delivery Alternatives for Cambridge, Massachusetts Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough service records, consistent follow-through, and tight cost monitoring across a range of IT service delivery alternatives that include remote troubleshooting, in-person help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or delay of on-premises support visits. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more information about Progent's online network support services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to give small businesses the optimal solution: hands-on service professionals when you require them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies such as Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for's NodeZero pentest products, network protection consulting, high availability network engineering, virtual server strategies, plus integration, customization and training for business software such as accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term initiatives like customizing a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and virus removal.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to design, configure and troubleshoot the network infrastructure to support at-home workers. Aspects of network infrastructure for which Progent's consultants can deliver support include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, wireless network planning and implementation, and reliable Internet connectivity. For information about Progent's infrastructure support services for teleworkers, see network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can support the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Cambridge, Massachusetts Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT consulting enable small and midsize companies to avoid the problems related to excessive dependence on small support firms or individual consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, smaller businesses often depend excessively on independent consultants. Though individual service engineers carry lower overhead than more substantial support firms and can afford to charge nominally lower fees, individuals are sometimes too overworked to react rapidly to urgent situations. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may force your business to go without help during a crisis. The more your small business expands, system downtime or difficulties with line-of-business programs get more costly. The dollars you believed you were saving on an independent consultant can disappear fast due to lower productivity. Also, when independent engineers encounter unfamiliar problems, the lack of a big engineering team to rely on for assistance forces them to learn in place while your business winds up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller service organizations or independent consultants who concentrate on small business network consulting may excel at providing connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT environments that have mixed operating systems, numerous locations, VoIP systems, mobile clients, integrated accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive team of specialists can be valuable to your small business because big-company environments are by nature complicated, integration problems demand thorough knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and protection calls for industry-proven leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with a network implemented on a tight budget. Without a carefully designed basis, a series of ad hoc fixes often get thrown on top of a weak structure. As a business evolves, stability and expandability problems can obstruct the productivity of the business. Such networks require proper assessment, smart strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid basis to meet critical business needs and ease downstream expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small companies require direction and insight to work through an increasingly complex maze of IT options offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support organization that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent provides services and expertise only. This allows Progent to align technical services with the genuine interests of customers. Combining IT support and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being driven by the actual needs of a small business.

Contact Progent
If your Cambridge, Massachusetts business wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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