Fast, Low-cost Online Network Assistance for Cambridge, Massachusetts Small Businesses
For more than two decades, Progent has specialized in delivering world-class computer support services to clients who have small-business budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office network, sophisticated remote repair tools, a large team of consultants accredited in a wide range of technical practice areas, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-up, a global team of remote troubleshooting experts, in-person service options for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the least time and at the least cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited experts to help your business to plan and implement your cloud strategy.

Key Technologies Supported by Progent for Cambridge, Massachusetts Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco Premier CCIE network experts and Apple certified engineers, Progent provides emergency assistance and affordable remote consulting to Cambridge, MA businesses for a broad array of information technologies including:

Service Delivery Alternatives Available for Cambridge, Massachusetts Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, and network administration. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Model promotes fast response, comprehensive service documentation, dependable follow-up, and strict cost monitoring for an array of IT support delivery options that include online troubleshooting, onsite help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support experts to give small and midsize businesses the optimal solution: on-premises service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, network security engineering, high availability network consulting, virtual server strategies, plus integration, programming and support for business applications such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and major system upgrades, longer term initiatives like upgrading an older MRP system to a current MS Dynamics 365 package, relational database software programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size companies to plan, deploy and troubleshoot the network infrastructure for a remote workforce. Aspects of infrastructure for which Progent's experts can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and implementation, and reliable Internet access. To find out about Progent's network infrastructure expertise for remote workers, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also simple for clients to transfer to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT information protection and reporting.

The scope and size of Progent's consulting staff offer a unique set of advantages to companies trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT service, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for fixing actual IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute invoicing is that clients are less tempted to permit incipient issues to stay unaddressed until they grow into big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every consultant to each client. The discipline of detailing and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Cambridge, Massachusetts business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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