Cambridge, Massachusetts Microsoft and Cisco Certified Consulting Firm

Service Delivery Options for Cambridge, Massachusetts Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT management. Progent's model for providing IT support services is based on the Help Desk structure common to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity documentation, reliable follow-through, and strict cost control for an array of network support delivery alternatives that include remote repairs, on-premises help, and top-level consulting.

• Online Service
  Progent's Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's network consultants allows them to resolve most IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote network support services.

• On-site Service
  Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the best of both worlds: in-person support technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for in-person service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more about why to register for Progent's onsite network service.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues. For details, refer to Help Desk Services.

• Co-managed Help Desk Services
  Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.

• Consulting Expertise
  Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero threat assessment platform, network security engineering, high availability it system design, server virtualization solutions, plus integration, customization and training for small business applications including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system migrations, longer term projects like upgrading a legacy ERP platform to a modern MS Dynamics or Dynamics 365 solution, relational database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like data restoration and virus cleanup.

• Infrastructure Consulting Services for Telecommuters
  Progent can help small and medium-size companies to design, configure and debug the network infrastructure to support offsite workers. Areas of network infrastructure for which Progent's experts offer assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN design and deployment, and robust Internet connectivity. For information about Progent's infrastructure support services for telecommuters, refer to network infrastructure support services for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for clients to transfer to a different support provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the multi- OS and loosely standardized environments common with smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

• Hybrid Cloud Planning and Integration Support
  Progent can provide expert remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with advanced security projects such as SIEM solutions to help companies comply with business standards and government requirements for IT data protection and incident reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to customers trying to increase the business value of their information system within a reasonable budget. These benefits include:

• Best Industry Service Methodology
  Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of network support, performing a wide range of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for resolving actual network problems rapidly. Find out more details concerning Progent's best practices for network consulting.

• Granular Pricing Structure
  Progent's pricing model is to bill for remote service and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for fast solutions. Another advantage of granular invoicing is that your company will not be tempted to permit simple problems to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

• Complete Documentation of IT Support
  Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by every consultant to every client. The practice of documenting and organizing support activity allows more effective service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to information transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Cambridge, Massachusetts business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).