Affordable Network Help from Microsoft premier Professionals for Businesses in Cambridge, MA
By delivering world-class know-how when you need it, providing specialized expertise for critical business applications, offering innovative services like virtual data center hosting, invoicing only for help delivered, and charging no setup or retainer fees for standard services, Progent allows your company to increase the competitive value of your information network and cut service expenses. Progent appreciates that information system protection, dependability, and efficiency are just as critical to small businesses as to major enterprises but that small companies don't have the economy of scale to spend aggressively in information technology and in-house service staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your company needs when you require it and at prices you can justify.
For mid-size and large companies, Progent can provide co-sourcing support to add to the skills of your in-house IT support team. This can reduce expenses and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to assist your company to design and implement your cloud computing strategy.
Primary Products and Technologies Supported by Progent for Cambridge, Massachusetts Business Networks
As a Microsoft-certified Partner consulting company that maintains a world-class team of Cisco Certified CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency assistance and affordable online consulting to Cambridge, MA small businesses for a broad range of information technologies such as:
Service Delivery Options for Cambridge, Massachusetts Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support services is built on the Help Desk structure common to larger IT organizations. Progent's Contact Center Service Model ensures fast support, comprehensive activity documentation, reliable follow-through, and strict cost monitoring across a range of network support delivery modes that include online repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the expense or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize companies the ideal combination: on-premises service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more about why to sign up for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network design, virtualization solutions, plus integration, programming and training for business applications including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended initiatives such as business information software programming and customization, relational database software programming and administration support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL Server in order to provide small companies with greater levels of dependability, protection, and performance than is feasible using the class of internal data center that is achievable for the majority of small organizations. Since Progent uses the same data centers that support the gear of some of the world's biggest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also easy for customers to migrate to a different support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of hardware, system support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support services to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Cambridge, Massachusetts Small Businesses
Progent's size, depth of technical skill, and familiarity with corporate network support enable small companies to sidestep the pitfalls associated with over reliance on small support organizations or independent engineers.
Teaming with Progent enables your business to:
- Prevent Over Reliance on Freelance Support Consultants
For network services, smaller businesses often rely excessively on individual consultants. Though freelance support engineers have lower expenses than larger IT service organizations and can afford to bill apparently smaller rates, they are occasionally too busy to react rapidly to urgent network problems. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the absence of replacement staff may require your company to wait for assistance in case of an emergency. The more your small business grows, system unavailability or problems with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly due to lower output. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big engineering group to count on for help forces them to train on the job while your business winds up footing the costs for their ongoing education.
- Have Access to Certified Professionals in Complex IT Solutions
The majority of small support firms or freelance consultants specializing in small company network consulting may excel at delivering routine solutions but lack the background to deal efficiently with complex IT infrastructures that have a variety of platforms, multiple locations, VoIP systems, mobile workforces, interconnected financial and operational software, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your company because enterprise networks are inherently complex, support problems demand in-depth knowledge in many technical areas, and achieving an acceptable level of stability, availability, and security calls for industry-proven processes.
- Build a Firm Foundation for Seamless Growth
Small companies often start with an IT system implemented on a tight budget. Lacking a strong basis, a sequence of band-aid repairs commonly get thrown onto of a marginal foundation. As a company grows, reliability and expandability issues can obstruct the success of the business. These networks require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to a network environment that will act as the solid foundation to handle current business needs and ease future growth.
- Partner with Solution Finders, Not Product Resellers
Smaller companies need direction and insight to work through an increasingly complicated maze of IT alternatives offered for accelerating growth and improving efficiency. They do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This permits Progent to align technical services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a customer.
If your Cambridge, Massachusetts business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).