Cambridge Remote Workforce Integration Consulting Experts
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce may have a significant effect on IT architecture, security, and corporate culture. Progent has two decades of background assisting SMBs to design, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Cambridge company to select the right tools and follow leading practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services that go from as-needed guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Cambridge, United Kingdom businesses to succeed with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A sudden, enterprise-wide changeover to a teleworker workforce, which might be driven by an epidemic or as part of a business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their active tickets, enter information, and append screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables your business to expand your existing Call Center organization by splitting delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can help your company to provide best-in-class technical support to your telecommuters, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Cambridge, United Kingdom business, call
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Urgent Mac Wi-Fi Network Consultant
Onsite Technical Support Mac RAID
Progent's Mac support consultants can help you with a broad array of network infrastructure issues including system architecture, remote and mobile connectivity, internetwork compatibility, security, and emerging technologies such as VoIP and fast wireless connectivity. For company networks built solely on Apple Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the challenge of designing, integrating, and supporting a network infrastructure that is reliable, secure, productive and aligned with your business goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Xsan storage area network systems. Progent can also provide certified professionals to support Cisco routers and switches.
24/7 Redhat Linux Remote Technical Support
Debian Linux Outsourcing
If you are developing UNIX or Linux applications in an environment that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the continual distraction of managing your business network. By using automated network monitoring and by providing online and in-person support as your business needs it, Progent represents an affordable solution for maintaining an information system that features high availability, security, and performance. Progent's Linux developer assistance offerings include comprehensive network support outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Contact Center support.
Microsoft Dynamics CRM Specialist
CRM Remote Support
Microsoft CRM helps mid-market companies nurture positive customer interactions. Built-in Sales and Customer Service modules allow in-house staff to share data to help promote selling success and deliver steady, efficient customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer service databases.
Dynamics GP Web Services Consult
Dynamics GP eConnect Consulting
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create custom mission-critical applications and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP reporting consultants can help you create reports that allow you to analyze your business more effectively, transforming uncooked data into valuable insights into your company and customers.
Information Technology Outsourcing Cisco Router
Solution Provider Cisco Planning
Progent's CCIE-certified network infrastructure experts have extensive background assisting ISPs to design, deploy, manage, optimize, and debug high-availability, scalable network solutions suitable for public networks.
Integration Services ProSight Remote Desktop Management
Urgent Desktop Monitoring and Reporting Network Consultant
ProSight LAN Watch is Progent's server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical devices that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your business.
Cisco Architecture Small Business Network Consulting Companies
Cisco VoIP Guru
Progent offers fast remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE engineers can link to your environment via advanced remote support tools to deliver quick and affordable analysis and remediation of critical network problems.
Immediate IT Staffing On-site Technical Support
Cisco and Microsoft Certified Expert Temporary Staff Augmentation Services Outsourcing
Progent's temporary IT staffing services enable businesses to respond to sudden increases in demand for network support personnel without dealing with the costs and hassle associated with vetting and recruiting experienced technical workers and without adding to your permanent workforce.
Conti ransomware recovery Technology Professional
Award Winning Consultants Nephilim ransomware recovery
Progent's seasoned ransomware recovery experts can assist your business to restore a network victimized by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.
Internet Carrier Selection Specialist
ADSL2+ Specialist
Progent can provide the cost-effective services of online Internet connectivity experts to help your organization to assess or enhance your Internet services so your Internet connectivity solution matches your business needs. Services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and overseeing a seamless move to a different carrier and/or service arrangement. Provisioning can include optimizing existing routers and switches and configuring additional ones, setting up firewalls, and upgrading fault-tolerant BGP architectures.
VBScript programming Consulting Services
Services web application development
For assistance writing, enhancing, or troubleshooting applications for Windows, Linux, or for the Web, Progent's expert team of programmers, database designers, and software project managers can ensure you get the project done on time and within budget. Progent's seasoned application programmers offer affordable and efficient remote help for projects as simple as writing VBA macros for Office Excel or as challenging as developing line-of-business RDBMS applications built on SQL Server ,Oracle, or MySQL.
Check Point Software Blade Network Security Audit
Technical Support Check Point 5000 Firewalls
Progent's Check Point firewall experts can show you how to design, deploy, and administer firewall environments that rely on Check Point NGFW firewall appliances and Check Point's subscription-based security services. Progent's consultants can also help you maintain legacy Check Point firewalls or migrate smoothly to Check Point's modern security gateways.
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