Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Cambridge company to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help Cambridge, United Kingdom companies to with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
A sudden, enterprise-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of online technical support experts combined with world-class ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit their current trouble tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Supplemental Service enables you to supplement your existing Support Desk team by splitting delivery of Help Desk Call Center services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model utilizing the leading professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide world-class technical support to your at-home employees, see Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Cambridge, United Kingdom organization, phone 1-800-993-9400 or visit Contact Progent.