Expanding your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Cambridge organization to pick the right technologies and follow leading practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Cambridge, United Kingdom organizations to with any aspect of building a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
An emergency, organization-wide switchover to a teleworker business model, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or edit their current tickets, enter information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables you to expand your existing Support Desk staff by sharing delivery of Call Desk support transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collective support model utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class IT support to your teleworkers, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Cambridge, United Kingdom organization, call 1-800-993-9400 or visit Contact Progent.