Cambridge Teleworkers Configuration Support
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your remote workforce can have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Cambridge organization to pick the right technologies and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Cambridge, United Kingdom companies to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise their current tickets, add details, and append screenshots or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables you to augment your existing Support Desk organization by splitting delivery of Support Desk support services seamlessly between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class IT support to your teleworkers, see Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Cambridge, United Kingdom business, call
An index of content::
SCCM 2012 Troubleshooting Specialist
Configuration Manager 2012 Technology Consulting
Progent's Microsoft-certified consultants can help you to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from an older device and application management platform or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving business requirements. In addition, Progent can assist you to build a software foundation that fully supports SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and IIS.
System Center MOM Consultancy
Engineer System Center MOM
Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and repairing System Center Operations Manager environments and can provide organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
Juniper Networks Certified Internet Associate (JNCIA) Computer Network Consulting company
CCIE Software Consulting Firm
Progent provides clients access to consultants who have earned some of the IT industry's most prestigious credentials. Progent believes that clients deserve to know that their IT service providers have formal training plus extensive real-world experience so that Progent's customers can use Progent's support with trust. In many cases, vendor certifications such as the CCIE confers privileges for substantially better vendor support than is offered to uncertified service providers, enabling Progent to deliver customers a higher level of IT service. In other cases, recognized certifications such as CISA or ISSAP for network security can aid corporate customers to show compliance with regulatory requirements by engaging the services of recognized industry professionals.
Linux Consulting
Cisco BSD Consulting Services
Progent's UNIX family consulting services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient single consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Slackware.
Windows Server 2016 Specialists
Microsoft Certified Expert Windows 2019 Server Consultant
The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and in-depth familiarity with planning and integrating cohesive, end-to-end business technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progent’s IT services can help you with designing, installing, administering, and troubleshooting Windows Server solutions that increase the business value of your IT network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
Planning Phase: Design and Architecture Proposals Design Consultant
Information Technology Consulting Firm Envisioning Phase: Requirements Definition
In conducting consulting projects for enterprise customers, Progent follows a structured approach driven by defined milestones so as to meet financial, scheduling and engineering targets while minimizing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, design proposals, test models, design adjustments, and expert implementation. All facets are recorded to provide a comprehensive summary of IT services delivered and to assist in downstream system maintenance.
Microsoft Exchange Support
Support Outsourcing Microsoft Exchange Upgrade
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are best aligned to your business needs.
Microsoft Exchange 2016 Technical Support Group
Email Security and Virus Protection IT Outsource
Progent's Microsoft-certified consultants have over a decade of background delivering unified communications support for companies that range from small offices to large corporations. Progent offers affordable support for all versions of Exchange Server to enhance email and virus protection, configure high availability email environments, and facilitate off-site and mobile email access. Progent’s Exchange support services can assist you in planning and executing a migration from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. In addition offers support for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can show you how to configure Outlook Web App for all major web browsers. For email virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.
ProSight Data Protection Services ECHO Consultants
ProSight Data Protection Services ECHO Professional
ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data.
Best Access to External Support Databases IT Outsourcing
Problem Escalation Through Teamwork Security Consulting Firm
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to resolve actual IT problems quickly.
Select Topic: