Enlarging your telecommuter workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Cambridge organization to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Cambridge, United Kingdom organizations to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's extensive network of remote technical support experts along with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, add information, and upload screenshots or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk staff by sharing delivery of Call Center services transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your telecommuters, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Cambridge, United Kingdom organization, call 1-800-993-9400 or refer to Contact Progent.