Cambridge Work at Home Employees Integration Support Partner
Help Desk Augmentation and Outsourcing Consulting Services
Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Cambridge company to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help Cambridge, United Kingdom companies to with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
A sudden, enterprise-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of online technical support experts combined with world-class ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit their current trouble tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Supplemental Service enables you to supplement your existing Support Desk team by splitting delivery of Help Desk Call Center services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model utilizing the leading professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide world-class technical support to your at-home employees, see Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Cambridge, United Kingdom organization, phone
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Check Point 900 Firewalls Network Consultants
Check Point 15000 Firewalls Cybersecurity Tech Services
Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall software and appliances based on Check Point Software's security platform to provide an economical and effective security defense for your IT network. Progent can also show you how to configure other Check Point products such as ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and offer a single source for continuing technical support, maintenance, education, and design expertise.
Maze ransomware protection and recovery Consulting
ransomware vulnerability checkup Consultant
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that minimizes your exposure to ransomware and aligns with your company's needs.
Consultants Microsoft Exchange 2000
Exchange 2000 Migration Consultant
Progent is among the most expert information technology consulting companies for integrating e-mail solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies derive the full advantages of Microsoft Exchange 2000 under common situations such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server administration.
Remote Consulting Fortinet Firewall Management
Fortinet Firewall Web Filtering Online Support
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist you to deploy your Fortinet FortiGate firewalls to protect all your IT assets at the network edge, within the data center core, at branch locations, and in the cloud.
NetApp SAN Fabric Engineer
NetApp MetroCluster Engineers
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering with continual replication to deliver rapid, zero data loss disaster recovery (DR) between sites located as far as 185 miles (300km) apart. Progent's team of seasoned network consultants can help you to design, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your technical needs and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster solution by delivering help with tasks like assigning shelf IDs, arranging plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery solution to show adherence with information assurance standards and government requirements.
Project Pilots Consult
24x7x365 Professionals Project Requirements Definition
For enterprise project management support, Progent can provide the services of veteran information technology professionals with decades of background in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise customers follow leading practices to ensure that development or deployment projects are completed on schedule and on budget.
Largest Google Cloud hybrid cloud integration Technology Professional
Cisco Experts Google GCP Cloud integration Engineer
Progent can provide cost-effective online and onsite consulting to help organizations of any size to migrate any portion of their critical network resources to Google Cloud Platform (GCP). This can save time and equipment expense and enable the use of Google's cutting edge machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security.
Unified Contact Center Express (Unified CCX) IT Services
Unity Connection Network Consulting
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, acts as the core of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and on-premises support to help businesses of any size to create and maintain Unified CM deployments by providing Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent's consultants can assist with any aspect of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.
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