Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Cambridge organization to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services that go from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent can assist Cambridge, United Kingdom organizations to with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which might be activated by an epidemic or as an element of a business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current trouble tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to supplement your current Call Desk organization by splitting responsibilities for Call Desk support services transparently between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution based on the number one PSA platform for handling help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class technical support to your at-home workforce, go to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Cambridge, United Kingdom business, call 1-800-993-9400 or refer to Contact Progent.