Cambridge Offsite Workforce Connectivity Consulting and Support
Help Desk Call Center Solutions Consulting Services
Expanding your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Cambridge organization to pick the right technologies and follow leading practices in building and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers top value. Progent offers services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Cambridge, United Kingdom organizations to with any aspect of building a high-performing remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.
Help Desk Support for Remote Workers
An emergency, organization-wide switchover to a teleworker business model, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or edit their current tickets, enter information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables you to expand your existing Support Desk staff by sharing delivery of Call Desk support transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collective support model utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class IT support to your teleworkers, visit Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your Cambridge, United Kingdom organization, call
An index of content::
Professionals ransomware removal and file restore
DopplePaymer ransomware recovery Specialist
Progent's seasoned ransomware recovery experts can assist your business to rebuild an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Operations Manager IT Consulting
Emergency Remote Monitoring and Reporting IT Consultant
Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.
Microsoft Exchange 2016 Upgrade Planning Support and Integration
Microsoft Exchange 2016 Migration Planning IT Consulting
Progent can help your business in all phases of your migration to Exchange 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Onsite Technical Support ProSight NinjaOne Windows Desktop Management
ProSight NinjaOne Automatic Patch Management Troubleshooting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital devices.
Microsoft Dynamics Development
Program Programming Companies
If you need assistance writing, enhancing, or troubleshooting business aplications for Microsoft Windows, Linux, or for the Web, Progent's expert team of program developers, database architects, and software project managers can help make sure you get the job done on time and within your budget. Progent's seasoned application programmers offer cost-effective and efficient remote help for jobs as simple as creating VBA macros for Office Excel or as challenging as developing mission-critical database applications based on Microsoft SQL Server or MySQL.
Computer Consultant Microsoft Windows Server 2008 Cluster
Configuration Failover Clusters Windows Server 2008
The server cluster feature set built into the Datacenter and Enterprise versions of Windows Server 2008 is radically re-engineered to simplify the deployment, configuration, and management of server clusters that provide improved levels of network availability, security, performance, and flexibility. New or enhanced capabilities include cluster Validation, easier setup and installation, improved cluster administration, redesigned cluster architecture for increased uptime, better protection and quorum models, fewer failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company assess the business benefits of Windows clustering, plan and execute a deployment, train your IT personnel to manage your cluster environment, deliver continuing consulting and technical help services, and create and test a workplace recovery procedure.
Stealth Penetration Testing Technology Consulting
Penetration Testing Cybersecurity Firms
Stealth penetration checking is a key part of any comprehensive network security strategy. Progent's security experts can perform extensive intrusion tests without the awareness of your company's internal network support staff. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion detection warnings and event history analysis are properly set up and consistently monitored. Progent can implement ongoing automatic PEN testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and ill-advised IT product defaults can be chained together by hackers into the multi-vector attacks typical of the latest strains of ransomware.
Exchange 2013 Data Loss Prevention Consultant Services
Exchange 2013 Data Loss Prevention Engineer
Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful new features as well as a revamped structure. These enhancements favorably impact key areas like manageability, high availability (HA), security, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Exchange 2013.
Excel PivotTable Design Firm
Microsoft 365 Excel Reporting Integration Firm
Progent's certified Excel and Office 365 Excel application consultants offer a wide variety of remote services to assist your organization to plan, program, pilot test, install, administer, and troubleshoot applications based on any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to upgrade your legacy Excel applications to the newest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent offers on-demand support to organizations who need a quick solution to a stubborn issue related to Excel and Progent can also provide full project management support for upgrading or creating mission-critical application software based on Office Excel. Progent's affordable webinar training for Excel can be customized to address the needs of individual users or teams.
Professional Office 365 Excel Integration
Microsoft 365 Management Support Outsourcing
Progent can assist you to evaluate the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux operating systems. Progent can also assist your business to build and maintain hybrid ecosystems that transparently combine on-premises and cloud-based resources.
Senior Network Engineer Home Based Virtual Office
Freelance Network Consultants Contractor Job
Progent is hiring a range of on-staff workers such as solutions-driven Microsoft Certified Systems Engineers; connectivity consultants with Cisco CCDP or CCIE credentials; and specialists in advanced network architecture with experience in mobile access, wireless integration, non-stop environments, disaster recovery solutions, data protection, and VMware technology. We are also hiring workstation support technicians, off-site service professionals, and CISSP or CISM accredited security professionals. We are also looking for veteran managers able to perform effectively in our dynamic, virtual office environment. Progent works with independent consultants with specialized knowledge and hands-on experience in crucial information technology areas outside our primary technical concentration. Progent's Experts Team includes freelance consultants who can provide advice and development services for strategic solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of non-Microsoft operating systems such as Linux, Apple OS, or Sun, or can provide expert help in areas like telecom, web development, EDI, eCommerce, or dbm programming. Freelance consultants premier by Progent cooperate with our staff professionals to provide comprehensive IT services for small and midsize company networks.
Technical Support ProSight NinjaOne Remote Desktop Management
ProSight NinjaOne Patch Management Automation IT Consultant
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity.
Mid-sized Company Integration Company
SMB System Consultants
Progent provides network services for mid-size businesses who have 100 to 250 system clients. The mid-size company or work group has typically been an overlooked part of the market for network consulting services. The overhead and service access practices of large outside support firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose advanced technology and capability are often comparable to the information systems of much larger companies. Progent's service delivery model, which takes full advantage of remote support, virtual network technology and 24x7 network monitoring, dramatically reduces the network maintenance costs of an SMB while providing the small organization with enterprise-level service from professional, world-class consultants knowledgeable in a broad range of midsized business network solutions. If your mid-sized organization or small business is looking for levels of IT help needed for a medium size organization without paying big-company costs, call Progent.
ASP.NET Core Outsourced Programming
.NET Visual Basic Coding
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or update .NET applications rapidly and affordably.
Remote Monitoring and Reporting Integration Services
Microsoft Expert Monitoring and Reporting Online Support
Progent provides a selection of IT service bundles for small organizations. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of System Center Operations Manager 2007, a state-of-the-art server and IT management product that tracks the availability, performance, and security of your information system and isolates potential troubles before they can bring down your system. With Progent's affordably priced IT service programs, small businesses can select a basic co-sourcing package based on System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package.
Hornetsecurity Altaro VM Backup and Hyper-V Network Consulting
Hornetsecurity Altaro VM Backup Disaster Recovery Remote Support Services
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or onsite consulting services to help you to design, install, optimize and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
Microsoft Expert Business Portal for Dynamics GP Services
Integration Support Microsoft Dynamics GP
Progent's expert solution designers and programmers can assist your company to create enhancements to Microsoft Dynamics GP/Great Plains that support the special needs of your organization without losing the advantages of seamless Windows integration and connectivity. Progent can also offer expertise with a selection of software development tools that can be used to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Multi-factor Authentication IT Consulting
Zero Trust Cybersecurity Help and Support
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Microsoft 365 integration with on-premises environments Remote Troubleshooting
Microsoft 365 AD FS IT Consultant
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 and local Exchange systems. This permits you to have specific mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help you with any phase of planning, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can provide as-needed support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on time and within budget.
Office SharePoint Server 2016 Technology Consulting
Microsoft SharePoint Server Remote Consulting
Progent's Microsoft-certified experts offer small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a central spot for your workers or customers to access, organize, share and interact with relevant information, documents, and applications and to communicate with other people. It enables quicker and better decisions, more effective access across groups and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available inside and outside an organization. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the information they've created in a manner that makes data convenient to locate, download and apply.
Best Barracuda Backup Encrypted Appliance Support Outsourcing
Barracuda Backup and VMware Computer Consultants
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device built by Barracuda or a virtual appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup protects vital company data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to assist your business to design, configure, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology.
Microsoft Certified Expert 64-bit Upgrade Computer Engineer
64-bit Migration Services
Progent's Microsoft-certified consultants can help you to update your application servers and/or workstations from 32 to 64 bits. Progent can assist you to understand the risks and benefits of upgrading to 64-bit computing, design an efficient migration strategy that reduces business disruptions, and deliver inexpensive, expert remote support to assist you to configure 64-bit software and application programs on your current hardware.
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