Cambridge Work at Home Employees Solutions Support
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Cambridge organization to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can help Cambridge, United Kingdom organizations to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's extensive network of remote technical support experts along with enterprise-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, add information, and upload screenshots or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk staff by sharing delivery of Call Center services transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your telecommuters, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Cambridge, United Kingdom organization, call
An index of content::
Antivirus Small Business Subscription
Postini Installation support
E-Mail Guard represents a complete solution for blocking spam and viruses. E-Mail Guard handles the security and management of corporate email by providing constantly improved spam and virus blocking, policy administration, content testing, and protection against email-based DHA and DDoS attacks. E-Mail Guard also includes tracking, administration and analysis utilities plus outbound email filtering to let you fix your email system and specify and enforce corporate security policy.
Emergency Microsoft Azure Backup Reports
Azure enterprise hybrid cloud solutions Consult
Progent can help companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure that you avoid the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and to manage iPhones and iPads and Google Android handhelds.
SQL Server 2019 IT Consultants
Microsoft SQL Server 2014 On-site Support
Progent's Microsoft certified consultants can provide small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the speedy development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT network. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.
Engineer Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement
24x7x365 Catalyst Wi-Fi 6 AP Management Configuration
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 WAP consultants can provide affordable online and on-premises help for Catalyst Wi-Fi 6 wireless access points.
Top Microsoft Dynamics NAV Support Services
Best QuickBooks Pro Applications Consultant
Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your unique business needs. Progent's Microsoft-certified support experts provide expertise in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting services for secure, company-wide information sharing as well as integration with Customer Relationship Management applications.
Exchange 2019 DAG Consulting Services
Top Microsoft Experts Exchange 2019 IT Consultants
Progent can assist your organization in any facet of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA architecture for a local, cloud-based or hybrid environment; moving mailboxes; designing and configuring Windows Hyper-V; setting up HLB; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Select Topic: