Enlarging your remote workforce can have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Cambridge organization to pick the right technologies and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Cambridge, United Kingdom companies to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise their current tickets, add details, and append screenshots or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables you to augment your existing Support Desk organization by splitting delivery of Support Desk support services seamlessly between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class IT support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Cambridge, United Kingdom business, call 1-800-993-9400 or go to Contact Progent.