Expanding your remote workforce can have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Cambridge company to pick the right technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Cambridge, United Kingdom organizations to succeed with any facet of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
An emergency, organization-wide switchover to a telecommuter workforce, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of remote technical support experts combined with world-class trouble ticketing and follow-up software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active trouble tickets, enter details, and append screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your company to supplement your current Help Desk organization by splitting responsibilities for Call Center services transparently between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collective support solution utilizing the leading professional services automation tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your telecommuters, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Cambridge, United Kingdom organization, phone 1-800-993-9400 or visit Contact Progent.