Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Cambridge organization to pick the right technologies and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Cambridge, United Kingdom companies to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update their current trouble tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service enables your company to expand your current Support Desk organization by splitting delivery of Call Center support services seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for handling service requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Cambridge, United Kingdom organization, phone 1-800-993-9400 or go to Contact Progent.