Cambridge Telecommuters Connectivity Consulting Partner
Help Desk Solutions Consulting and Support Services
Enlarging your at-home workforce may have a significant impact on IT architecture, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Cambridge company to select the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Cambridge, United Kingdom organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide changeover to a from-home workforce, which could be the result of a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support specialists along with enterprise-class ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, enter information, and append screen captures and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk Call Center organization by sharing responsibilities for Call Center support services transparently between your in-house IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class IT support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Cambridge, United Kingdom organization, call
An index of content::
24 Hour Support Outsourcing Remote NinjaOne Server Management
NinjaOne Automated Server Inventory Online Technical Support
A cornerstone of Progent's Network Operations Center (NOC) is its powerful incorporation of NinjaOne RMM, a comprehensive RMM solution which enables automated alerting and streamlined incident response.
ProSight Email Guard Content Filtering Consultancy
Consultants ProSight Email Data Loss Protection
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
24x7 Peppercon eRIC Consult
Remote Server Management Cards Consultant
Remote management cards offer IT administrators complete control of a server without the requirement for a personal presence. Using remote server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, deploy, and support a high-availability business network that incorporates remote management cards and Progent can use these remote server management cards to deliver efficient off-site technical assistance. Progent is familiar with a variety of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.
After Hours At Home Workforce Remote Consulting
Integration Support Telecommuting
Progent has 20 years of background helping small and mid-size businesses to design, implement, tune, manage, and debug information networks that support teleworkers.
Top Rated Support Cisco VoIP Phones and IM
SPA500 Series IP Phone Online Technical Support
Progent's Cisco VoIP phone and video IP phone experts can help your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
On-site Support Consulting
CISSP Certified Expert Remote Network Support Specialist
For medium-size companies looking for network consulting services, Progent can deliver a variety of alternatives such as on-site help, on-line assistance, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staff augmentation, business relocation services, software development, and professional consulting. For medium-size companies in California or other areas covered by Progent's field engineers, Progent offers expert onsite support for fixing technical issues rapidly and economically.
Urgent NinjaOne Server and Desktop Monitoring and Reporting Onsite Technical Support
24 Hour ProSight NinjaOne Patch Management Network Engineer
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets.
Monitoring and Reporting Remote Support Services
Expert Microsoft Certified System Center MOM Consultant
Even if your company has a small computer services staff and a limited IT budget, your information network can still feature the same high reliability and responsiveness that once required a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT consultants, the most recent system management software for 24x7 monitoring and alerts, and economical support programs such as a help desk call center to keep your vital business applications and servers up and running.
24x7 SQL Server 2016 and VMWare Online Troubleshooting
SQL Server 2016 OLTP Engineer
Microsoft SQL Server 2016 offers major enhancements in performance, scale, security and compliance, uptime, mobile computing integration, and integrated analytics and reporting. New features include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-based resources. Progent's Microsoft-certified consulting team can deliver remote and onsite support to assist businesses of any size to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
Solaris Support Group
UNIX Computer Consultancy Companies
Progent's UNIX platform support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.
Top Microsoft Certified Exchange Server 2003 Engineer
Microsoft Exchange Upgrade Technical Consultant
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the knowledge and experience to finish your project rapidly and economically. Progent's Exchange 2003 support, repair, and design offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business goals.
Communications device patch management Services
Consultants Cisco switch patch management
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, peripherals {like printers and scanners, network appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.
Largest CISSP Certified Security Oracle Recovery Manager Professionals
Oracle database Contract Programmer
Progent can provide affordable online access to an authorized Oracle database administration consultant or an Oracle software developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to plan, build, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication tools and Oracle Database Resource Manage.
Remote Data Backup and Restore Services Technology Professional
ProSight DPS ECHO Backup and Recovery Services Professionals
ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information.
SharePoint 2019 Hybrid Online Troubleshooting
Largest Microsoft Certified Partner SharePoint 2019 Information Rights Management Online Help
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, application development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a seamless intranet system.
Communications device patch management Consulting
Engineers Google Android patch management
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your servers, endpoints printers and scanners, network appliances such as switches and Wi-Fi access points, and IoT devices such as sensors and robotics.
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