Enlarging your remote workforce can have a significant impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Cambridge organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide services ranging from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can assist Cambridge, United Kingdom organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a from-home business model, which could be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their active trouble tickets, enter details, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables your business to augment your current Help Desk staff by splitting responsibilities for Help Desk support transparently between your in-house support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution based on the number one professional services automation platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your telecommuters, visit Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Cambridge, United Kingdom company, phone 1-800-993-9400 or refer to Contact Progent.