Cambridge At Home Workers Solutions Consulting Experts
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your remote workforce may have a major effect on network infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Cambridge organization to pick the right technologies and follow leading practices in building and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Cambridge, United Kingdom companies to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update their current trouble tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Center Supplemental Service enables your company to expand your current Support Desk organization by splitting delivery of Call Center support services seamlessly between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for handling service requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Cambridge, United Kingdom organization, phone
An index of content::
Network infrastructure patch management Technology Professional
IoT sensors patch management Technology Professional
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your servers, such as printers, network infrastructure appliances like switches and wireless APs, and Internet-of-Things devices such as sensors and health monitors.
Windows 2003 Server Computer Consultants
Microsoft Experts Windows 2003 IT Consultant
The experience of Progent's certified Windows Server consultants, with an average of over 10 years of support in Microsoft integration, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns best with your company's strategy. Progent can also assist you with designing, installing, administering and troubleshooting sophisticated information technology solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Windows NT.
Top Rated Local Government Technology Professional
Top Engineers Local Government Cisco
Progent has extensive experience providing a broad range of remote IT consulting and emergency troubleshooting services to local governments and schools across the United States. Progent is one of the pioneers in delivering expert remote network consulting and has delivered network solutions to organizations in all 50 states. Online support eliminates travel expenses and resolves problems faster than on-premises service calls.
Wisconsin Network Support Technician
Kansas Technology Providers
If your company does not require emergency online support but you think you will need assistance with your network soon, you can save time and expenses and guarantee that the right IT skill will be ready when you require it by contacting a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or send email to information@progent.com.
Juniper SRX100 Router Compliance Audit
24-7 Juniper SRX210 Router Secure
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
ISR Router Remote Support Services
Meraki MX67 router Computer Consultant
Cisco offers an extensive product line of routers that includes appliances designed to provide the protection, bandwidth, and reliability required by organizations from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, such as Cisco's 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
24/7 Microsoft SQL Server Installation support
SQL 2008 Reporting Services Integration
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of a new generation of enterprise-class applications that can provide your company a significant competitive advantage. SQL Server provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
System Center 2016 and Operations Management Suite IT Services
SCSM 2016 Technology Consulting Services
Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft Premier IT support professionals. With Progent's affordably priced network support programs, small and midsize organizations can choose a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small company information systems world-class availability, security, and performance.
Network Consultant Meraki Dashboard
CCNP Expert Certified Meraki WiFi 6E Access Point Remote Support Services
Progent's Cisco-certified wireless networking consultants can provide online and onsite consulting and support services to help your organization to design, configure, administer, optimize, and repair wireless deployments that incorporate Cisco's Meraki access points. Progent's experts can also help your organization to plan and deploy hybrid networks that combine local and cloud-based services and that provide seamless connectivity, advanced security and compliance, unified management, and consistent operation for all your mobile and desktop endpoints.
Select Topic: