Consulting and Technical Support for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most popular products for achieving location-independent connectivity to messaging, calendars, web-based programs, and other vital business information. Progent can provide Cambridge, United Kingdom companies support from BlackBerry-certified consultants who can help companies to manage their BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the complexity of small business IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the norm for companies of all sizes, effective deployment and maintenance of BlackBerry solutions has become more challenging. To address issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations often resort to external support professionals who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the requirement for an internal BlackBerry solutions expert and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, coupled with Progent's proven remote support capabilities, gives small businesses a budget-friendly alternative for incorporating BlackBerry products seamlessly into their information network.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined management tools to help you monitor and support BlackBerry devices throughout your business, recommend security policies that are right for your company, customize wireless software, and make sure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and safely.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry smartphones, offering a single solution for handling critical jobs like smartphone deployment, updates, and deactivation while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server features a variety of data protection options starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great versatility in selecting levels of protection to match the specific needs of your network. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security features are:

  • Lock down a BlackBerry device
  • Wipe data from a misplaced or stolen BlackBerry device
  • Disable Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting mechanisms to prevent BlackBerry users from loading or running unsafe or unauthorized programs. Progent can assist you to select blocking techniques such as:

  • Specify exactly which programs are permitted on the device
  • Prevent external programs from using persistent memory on the BlackBerry device
  • Determine which functions third-party applications can access on the device
  • Restrict the types of access external programs running on the BlackBerry smartphone can establish
  • Prevent all third-party programs from being installed or run on the smartphone

Professional BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to provide prompt technical help to businesses in the Cambridge region or anywhere in United Kingdom. Progent's experienced remote technical support experts have helped businesses solve network problems and reduce IT service expenses in each state in the United States and established a substantial base of satisfied clients. (See Progent's client testimonials.)

Progent can provide online assistance for a wide selection of technologies related to BlackBerry products including wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition help your company to resolve a broad array of issues associated with synchronization, handset detection, messaging reconciliation, web access, wireless connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small business networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support costs low and, by dealing with issues quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and assist you to select and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry engineer has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and IM, install access control lists, control Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
In order to contact Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.



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