Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most popular solutions for achieving anytime-anywhere connectivity to email, scheduling, web applications, and other critical business information. Progent offers Cambridge, United Kingdom companies support from BlackBerry-premier experts who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a more popular mobile solution.
As the sophistication of small business networks has expanded, and as the demand for world-class security, reliability, and recoverability has become the norm for businesses of any size, effective deployment and support of RIM BlackBerry solutions has grown increasingly difficult. To address issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small businesses often turn to outside support professionals who specialize in RIM BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry technology productively into their IT system.
Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to track and control BlackBerry devices throughout your business, define security policies that make sense for your company, customize wireless software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored rapidly and thoroughly.
BlackBerry Enterprise Server Consulting Support
The BlackBerry Enterprise Server gives businesses a single and secure source for integrating BlackBerry smartphones into their email, groupware, and application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to access Exchange Server, Lotus, or Groupwise email and to synchronize BlackBerry smartphones with workstations to achieve data consistency for collaborative programs like schedules, contact lists, tasks, notes, and custom business programs. Thanks to BlackBerry BES Server integration with Exchange Server, users with BlackBerry handsets have push-based connectivity with Exchange email as well as to IM-capable software through Microsoft Office Live Communications Server and Microsoft Lync Server 2010 integration.
Progent's BlackBerry-certified consultants can help you plan, configure, and support BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry clients, streamline the administration of a BlackBerry environment, and lower the cost of supporting a mobile workforce.
Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition assist your business to resolve a broad range of problems concerning synchronization, device detection, messaging reconciliation, web access, wireless connections, IM, PC software configuration, and Desktop Redirector.
As a leader in providing countrywide online technical assistance for small business IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support expenses at a minimum and, by resolving problems promptly, improves the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and help your company to define and install sensible security options.
Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.
Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, system architecture, installation strategy and implementation, performance tuning, design of a high-availability environment, information backup and business recovery planning, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration approach and equipment meet your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.
To maximize network protection, Progent's BlackBerry expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.
Contact Progent for Assistance from a BlackBerry-Certified Expert
If you wish to contact Progent about engineering support for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.