Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most successful solutions for achieving location-independent connectivity to messaging, scheduling, web applications, and other vital business information. Progent can provide Cambridge, United Kingdom businesses support from BlackBerry-certified consultants who can help organizations to maintain their BlackBerry environments or migrate efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for companies regardless of size, effective integration and support of RIM BlackBerry solutions has become more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations frequently resort to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry solutions economically and effectively, dispensing with the necessity for an internal BlackBerry solutions expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's efficient online service delivery model, gives small companies a budget-friendly alternative for integrating RIM BlackBerry products productively into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and email systems function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to track and control BlackBerry smartphones throughout your company, recommend security policies that are right for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry devices, providing a centralized solution for controlling critical jobs such as smartphone deployment, updates, and retirement while also providing a strong foundation for security and high availability. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server provides a variety of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BES Server also allows excellent flexibility in adjusting degrees of protection to match the special requirements of your company's network. Progent's BlackBerry authorized consultants can help you to choose powerful security functions and enable them remotely. Samples of these wirelessly selectable security features are:

  • Lock down a device
  • Wipe information from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malicious attacks

BES Server also offers versatility in selecting how to prevent users from loading or running unsafe or prohibited code. Progent can assist you to select blocking processes like:

  • Specify exactly what applications are allowed on the device
  • Block external software from using non-volatile storage on the device
  • Select what functions external programs can access on the BlackBerry smartphone
  • Limit the kinds of access external programs running on the BlackBerry device can initialize
  • Prevent all external software from being loaded or run on the smartphone

Professional RIM BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt technical help to companies in the Cambridge region or anywhere in United Kingdom. Progent's experienced online technical support experts have helped businesses resolve computer issues and reduce IT service expenses in every state in the United States and established a large following of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote assistance for a wide array of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing wireless program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to select and install sensible security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements analysis, system architecture, installation strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry BES Server, assist you to determine which management approach and physical components match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software editions, processors and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Qualified Professional
To ask Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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