Mobile Support

Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most popular products for achieving anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent can provide Cambridge, United Kingdom businesses support from BlackBerry-premier professionals who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the complexity of small company networks has expanded, and as the need for enterprise-class security, dependability, and disaster recovery has grown to be the norm for companies regardless of size, effective integration and maintenance of BlackBerry solutions has become increasingly difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often turn to outside consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, administer, and troubleshoot BlackBerry environments economically and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, combined with Progent's proven remote support capabilities, gives small companies a budget-friendly solution for integrating BlackBerry technology seamlessly into their business information network.

Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools so you can monitor and control BlackBerry devices throughout your business, define security policies that make sense for your company, develop custom mobile applications, and make sure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and thoroughly.

Integration Support Services for BlackBerry Enterprise Server
RIM's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange Server, Lotus, or Novell GroupWise users to send and receive messages that stay encrypted in transit to ensure optimum data protection. BES Server also streamlines a broad variety of critical administrative jobs ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can show you how to utilize BlackBerry Enterprise Server to do basic tasks such as:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Upgrade BlackBerry smartphone firmware remotely
• Control user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified engineers can also help your company to use BES Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

• Set up and support BlackBerry's high-availability infrastructure based on VMware
• Deploy BlackBerry smartphones remotely
• Set custom administration roles
• Automatically track and analyze the overall health of your BlackBerry solution

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements analysis, solution design, roll-out planning and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to create a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which administration approach and physical components meet your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions about alternatives for software versions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Certified Consultant
In order to ask Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.