Fast and Affordable Remote Help for Cambridge United Kingdom IT Networks
Immediate Online Technical Support for Cambridge NetworksFor organizations in Cambridge United Kingdom, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to solve most network problems quickly. This reduces direct costs since service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you receive. Unlike many remote support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your company's network without breaching corporate security.

Progent's proven service reporting system stores comprehensive records of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance provided to every customer by every Progent engineer. This history of anomalies and repairs is stored as a quickly searchable internal database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online service experts are able to find optimal resolutions promptly.

Online services provided by Progent to businesses in Cambridge United Kingdom include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this second means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of experienced network professionals gives your customers in Cambridge United Kingdom instant contact with a large support resource with extensive experience providing phone support and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to fix and not simply document technical problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Cambridge United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive rather than reactive. By uncovering looming problems before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of platforms.
How Your Cambridge Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Cambridge United Kingdom, Progent's online network support engineers are ready to provide expert and economical system help the moment your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Cambridge company has a regular independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to deal with unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Network Support for Cambridge United Kingdom
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Cambridge United Kingdom the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your office world class network support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the forefront of network service, executing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each staff member to each customer. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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