Immediate Online Technical Support for Cambridge United Kingdom Computer Systems
For businesses in Cambridge United Kingdom, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology required to solve most information system issues rapidly. This reduces direct expenses since service calls accumulate fewer billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where quick repairs manage to end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment without compromising network security.
Progent's sophisticated technical support reporting system includes thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services provided to every Progent customer by any Progent engineer. This archive of trouble tickets and responses is structured as a readily accessible support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal resolutions quickly.
Remote technical services available from Progent to clients in Cambridge United Kingdom include:
Certified Windows Experts
Progent's Microsoft-certified remote service experts can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and certifies a person's networking skills at the expert level. CCIEs know how to handle the most stubborn challenges surrounding network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to resolve problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure appliances by delivering services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your company to recover quickly after a serious penetration. Security consulting services available from Progent include: comprehensive data security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of information technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Cambridge Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center application software to meet the particular needs of your business, or providing occasional online staff to supplement your in-house Help Desk Call Center team to handle unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology professionals gives your computer users in Cambridge United Kingdom rapid access to an effective network service group with extensive background providing phone help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a key enabler of company success, and Progent's intent is to resolve instead of simply track technical issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers remote professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Cambridge United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting potential issues before they evolve into downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Cambridge United Kingdom, Progent's online network support engineers are ready to deliver effective and affordable system support whenever your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Cambridge office works with a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected network emergencies or particularly complex integration projects.
Details of Progent's Online Network Support for Cambridge United Kingdom
Progent's phone support, Internet-based repair, network security expertise, and system administration services give offices in Cambridge United Kingdom the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Cambridge United Kingdom and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online service and requires no ongoing subscription fee for support services delivered during normal business hours. This protects you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services consist of system integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Programming
Apple Mac Help
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that address the specific needs of your company.
- Sophisticated Online Connectivity Software
Protected remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive personal service call. Cutting-edge remote access tools and expert engineers together allow Progent to resolve most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical expertise, refined remote support software, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.