Fast and Affordable Remote Support for Cambridge United Kingdom Computer Networks
For organizations in Cambridge United Kingdom, Progent offers remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. This reduces direct expenses since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. Unlike many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where quick solutions manage to end up as large invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which promote the maximum degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's system without violating corporate security.
Progent's sophisticated technical support reporting application stores thorough documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to every client by any Progent consultant. This history of problems and fixes is structured as a quickly exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to determine optimal solutions quickly.
Online support services provided by Progent to businesses in Cambridge United Kingdom include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most challenging problems surrounding network infrastructure design, integration, management, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide exceptional value since their deep expertise enables them to solve problems quickly. In many instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via advanced on-line support tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to recover quickly following a serious breach. Security solutions available from Progent cover in depth information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide range of computer technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different network channel. A broad range of devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major projects economically and on schedule. Progent's special online engineering services include:
How Your Cambridge Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center team of veteran information technology professionals gives your customers in Cambridge United Kingdom immediate communication with a reliable technical support resource with years of background offering telephone-based support and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's policy is to resolve rather than merely report IT problems.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides online professional engineering support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Cambridge United Kingdom online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your business so your network maintenance is proactive and automated. By detecting potential problems before they grow into downtime, proactive monitoring can ward off disruptive and costly information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on multiple operating systems.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Cambridge United Kingdom, Progent's online computer support specialists are ready to deliver professional and cost-effective IT help whenever your organization needs it. Over 20 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Cambridge business deals with a regular independent consultant or employs an in-house organization that know how to handle common computer issues, Progent's Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to handle sudden network emergencies or especially tough integration problems.
Features of Progent's Remote Computer Services for Cambridge United Kingdom
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer companies in Cambridge United Kingdom the greatest leverage for your IT budget. Whether you need occasional telephone help and remote network repair or ongoing Help Desk support and network management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the expense and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Cambridge United Kingdom and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online help and asks for no periodic retainer for support services provided during regular business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Software Programming
Apple Macintosh Help
Amazon MWS Software Integration
By offering a convenient one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that address the special needs of your company.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive personal service call. Effective online access software and expert technicians combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High Network Availability
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-conscious offices whose clients need immediate access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical background, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent offers world-class support for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.