Fast and Affordable Online Troubleshooting for Cambridge United Kingdom Computer Systems
Immediate Remote Support for Cambridge SystemsFor businesses located in Cambridge United Kingdom, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the real-world experience and have access to the advanced technology required to resolve most information system problems rapidly. This reduces direct expenses since solutions use up fewer billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical remote service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where fast repairs somehow turn into large tabs. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your environment remotely without compromising corporate security.

Progent's advanced customer support database application stores detailed documentation for the support that Progent's clients have been provided. Progent's staff consultants have access to the history of services rendered to each client by every Progent consultant. This archive of anomalies and solutions is organized as a readily retrievable support knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists are able to determine the best solutions promptly.

Remote support services available from Progent to clients in Cambridge United Kingdom include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and allow transparent backup and rapid restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting plug-ins created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk software to handle the particular requirements of your business, or providing temporary online staff to work with your existing Help Desk Call Center group during demanding situations like software transitions, major updates, or installing new business software.

    Progent's Call Center staff of veteran network experts provides your workers in Cambridge United Kingdom instant assistance from a large technical support group with extensive background delivering telephone-based support and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's policy is to resolve and not just track technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Cambridge United Kingdom remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting possible issues before they evolve into downtime, automated monitoring can head off inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a variety of operating systems.
How Your Cambridge Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Cambridge United Kingdom, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your organization needs it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Cambridge company has a regular independent consultant or maintains an in-house IT staff that know how to handle the majority of network problems, Progent's Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or especially tough integration problems.

Features of Progent's Remote Computer Support for Cambridge United Kingdom
Progent's phone support, remote troubleshooting, network security expertise, and network management services give businesses in Cambridge United Kingdom unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, refined support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, at the forefront of network support, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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