Immediate Online Technical Support for Cambridge United Kingdom Computer Systems
Fast Remote Support for Cambridge SystemsFor businesses in Cambridge United Kingdom, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology required to solve most information system issues rapidly. This reduces direct expenses since service calls accumulate fewer billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where quick repairs manage to end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment without compromising network security.

Progent's sophisticated technical support reporting system includes thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services provided to every Progent customer by any Progent engineer. This archive of trouble tickets and responses is structured as a readily accessible support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal resolutions quickly.

Remote technical services available from Progent to clients in Cambridge United Kingdom include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center application software to meet the particular needs of your business, or providing occasional online staff to supplement your in-house Help Desk Call Center team to handle unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your computer users in Cambridge United Kingdom rapid access to an effective network service group with extensive background providing phone help and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a key enabler of company success, and Progent's intent is to resolve instead of simply track technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers remote professional consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Cambridge United Kingdom online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting potential issues before they evolve into downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of platforms.
How Your Cambridge Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Cambridge United Kingdom, Progent's online network support engineers are ready to deliver effective and affordable system support whenever your business has to have it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Cambridge office works with a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progent’s Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected network emergencies or particularly complex integration projects.

Details of Progent's Online Network Support for Cambridge United Kingdom
Progent's phone support, Internet-based repair, network security expertise, and system administration services give offices in Cambridge United Kingdom the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical expertise, refined remote support software, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support activity results in more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing, distribution and service companies to simplify complicated supply chains and improve the efficiency of key processes in order to get products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises services that can range from occasional guidance to end-to-end solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, CPQ, web site integration, technical support, data conversion, Office 365 integration, training, and database administration.

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    Progent provides consulting for security analysis software such as Microsoft Baseline Security Analyzer for running a variety of automatic network testing scans to uncover potential security problems. Progent has broad knowledge of security auditing tools and can help you to make sense of audit reports and respond effectively. Progent can show you how to build protection into your company operations, install auditing applications, plan and implement a protected system environment, and suggest policies to maximize the safety of your IT system. Progent's security engineers are ready to help you configure a firewall, implement safe remote connectivity to email and data, and install virtual private network. Progent's accredited security consultants can also validate the security of web-based software and can provide comprehensive security evaluations of enterprise-wide security to validate your company's compliance with recognized international security standards such as HIPAA, PCI, and ISO 17799.

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