Onsite and Remote Computer Network Consulting and Troubleshooting

Fast Online Support for Cambridge United Kingdom Computer Networks
For organizations in Cambridge United Kingdom, Progent provides remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage because they have the real-world experience and have access to the advanced tools necessary to solve the majority of network issues rapidly. This lowers immediate expenses because service calls use up fewer billable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and proven processes which allow the maximum level of effectiveness for online consulting and repair for IT systems of all sizes. Progent's online support team can access your computer system remotely without compromising system security.

Progent's powerful customer support database application stores extensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of assistance rendered to each Progent client by any Progent consultant. This archive of problems and resolutions is structured as a readily searchable internal database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available other massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to arrive at the best solutions promptly.

Online services available from Progent to clients in Cambridge United Kingdom include:

• Authorized Microsoft Windows Experts
  Progent's Microsoft-premier remote service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of platform support services such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Microsoft Office Access Application Development and Troubleshooting, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of affordable desktop support services to help you business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and migration support and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn problems occurring in network infrastructure design, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to find solutions for problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment using state-of-the-art remote support tools in order to perform efficient, secure, and economical analysis and repair.

  Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure appliances by delivering consulting services such as:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Configuration and Troubleshooting Expertise
  • Cisco Catalyst Switches Configuration and Maintenance Services
  • Cisco Nexus Switches Configuration and Maintenance Services
  • Cisco Meraki MS Switches Deployment Expertise
  • Aironet Wireless Access Points Engineering Expertise
  • Cisco WiFi Controllers Consulting
  • Cisco Meraki Wireless Access Points Design Help
  • Cisco Unified Communications Manager (CallManager) Integration and Troubleshooting
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting and Wireless VoIP Phone Configuration
  • Cisco VPN Setup and Troubleshooting Services
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist you to locate and isolate infected devices and guard clean assets from being compromised. If your Cambridge system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery experts can assist your Cambridge business to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security specialists bring the wide range of skills necessary to reconstruct all critical facets of a compromised network quickly and with minimal data loss. To learn more, see Progent's ransomware cleanup and business continuity services.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to recover rapidly following a serious breach. Security consulting services available from Progent include: in depth data security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent can provide advanced remote consulting support to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration with on-prem Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of computer technologies including system architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.

  Major Linux versions for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware
  — Ubuntu
  

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT management personnel and your Progent technical consultant so emerging issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow transparent backup and fast recovery of critical files/folders, applications, system images, and VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are requested to verify your identity on a unit that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
  Progent's Co-managed Service Desk offers a seamless extension of your in-house IT support resources. Client access to the Service Desk, provision of support services, issue escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are cohesive regardless of whether issues are taken care of by your internal IT support organization, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your share of IT support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software plus documentation, validation and training. To learn more about ProSight Co-Managed Support, visit ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's patch management services allow your IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

• Call Center Services
  Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center staff of seasoned information technology consultants gives your clients in Cambridge United Kingdom quick access to a large technical support group with years of background delivering phone support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a crucial enabler of business performance, and Progent's goal is to solve and not merely record technical issues.

• Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Experts staff provides online professional engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent offers companies in Cambridge United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into crashes, system monitoring can minimize stressful and costly service crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of operating systems.

Even if your Cambridge organization has a local independent support technician or maintains a full time IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address unexpected system crises or particularly tough integration problems.

Features of Progent's Online Computer Support for Cambridge United Kingdom
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer companies in Cambridge United Kingdom the greatest leverage for your support budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk services and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

• Immediate Phone Contact with Microsoft Premier Support Specialists
  Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Cambridge United Kingdom and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing training.

• By the Minute Billing to Reduce Costs
  Progent offers remote support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone help and asks for no ongoing retainer for support services delivered during normal business hours. This saves you from facing big invoices for quick fixes.

• Access to Cisco Network Infrastructure Experts
  Progent's certified experts for Cisco can provide help from on-staff specialists with skill in planning, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.

• Application Experts Group
  Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts Group covers:
  — Microsoft Dynamics GP/Great Plains Support and Customization
  — Microsoft Project Expertise
  — Microsoft Office 365 integration consulting
  — Microsoft Office Excel and Office 365 Excel Consulting and Application Development
  — Office Word and Microsoft Office 365 Word Help
  — Business Information (BI) Reporting Development and Troubleshooting
  — Microsoft Power BI Solutions
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Debugging
  — Oracle Management Support and Application Programming
  — MySQL Management Support and Application Programming
  — Mac Integration
  — Amazon MWS Programming

  By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that match the specific needs of your company.

• Sophisticated Online Access Software
  Secure remote access permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise demand a costly personal visit. Effective online access tools and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and remote system tracking.

• Compatibility with Popular VPN Products
  Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

• Round-the-Clock Service for Maximum System Uptime
  For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed specifically for budget-constrained businesses whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

• Proven Methodology
  Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of network service, executing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services provided during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit less critical problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.