Immediate Online Help for Cambridge United Kingdom Computer Networks
For companies in Cambridge United Kingdom, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor repairs somehow end up as major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your company's system without compromising network security.
Progent's sophisticated service database system keeps extensive records describing the support that Progent's customers have received. Progent's team engineers have the benefit of the history of support rendered to each Progent customer by any engineer. This database of problems and fixes is structured as an easily retrievable support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service specialists can come up with optimal resolutions quickly.
Remote technical support services offered by Progent to businesses in Cambridge United Kingdom include:
Certified MS Windows Experts
Progent's Microsoft-premier online support experts offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide range of technology support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration support and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can resolve the most stubborn issues associated with network planning, deployment, management, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In many instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via sophisticated on-line support technology in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity products by offering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate quickly following a serious breach. Security consulting services offered by Progent include: comprehensive data security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile communication; defending your email system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange environments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of information technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and give your password you are requested to confirm who you are on a device that only you possess and that uses a different network channel. A wide range of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Cambridge Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Cambridge United Kingdom instant contact with an efficient technical support group with years of background delivering phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's policy is to fix instead of merely annotate technical problems.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team provides remote professional engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, system monitoring can ward off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Cambridge United Kingdom, Progent's phone-based computer support specialists are ready to deliver effective and economical IT help the instant your organization has to have it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Cambridge office works with a regular freelance consultant or maintains a full time IT staff that can handle ordinary network problems, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve unexpected network crises or especially tough integration projects.
Benefits of Progent's IT Support for Businesses in Cambridge United Kingdom
Progent's remote network troubleshooting services allow your Cambridge organization to realize the advantages of timely, world-class IT support without the cost of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
For most companies in Cambridge United Kingdom, local computer service resources, whether consisting of independent consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles may occur when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call service specialists provide a convenient, quick, and economical way to augment your regular resources and to transfer valuable information to increase your ability to resolve downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance consultants have smaller overhead than larger service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network expands, network downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system stays available.
- Create a Solid Foundation for Smooth Growth
Organizations typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly designed environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle current business demands and facilitate future growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller companies require guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network support and product selling can result in a situation where the recommended
solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoft's powerful server platforms with services that include Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The practice of detailing and archiving support records allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.