Fast and Affordable Remote Technical Support for Cambridge United Kingdom Computer Networks
For companies located in Cambridge United Kingdom, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you are billed only for the support that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where fast solutions manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and field-tested processes that ensure the maximum degree of effectiveness for online engineering help and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to interface to your company's system remotely without compromising system security.
Progent's sophisticated service database application maintains detailed documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services provided to each client by any consultant. This history of anomalies and resolutions is structured as a conveniently retrievable internal database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Remote support offered by Progent to clients in Cambridge United Kingdom include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide range of platform support such as Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop services to assist your company to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and migration support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and indicates an individual's networking knowledge at the master level. CCIEs can deal with the most complex challenges encountered in network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an excellent value since their broad expertise permits them to solve problems rapidly. In many instances, less qualified service providers can wrestle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system using state-of-the-art on-line troubleshooting tools to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide help for the complete line of Cisco's industry-leading selection of connectivity devices by providing services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help you to identify and quarantine infected devices and protect clean assets from being penetrated. If your Cambridge system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Cambridge business to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity experts have the broad range of skills necessary to reconstruct all vital components of a compromised system quickly and with little data loss. To find out more, see Progent's ransomware cleanup and business restoration expertise.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover rapidly following a serious penetration. Security support services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad spectrum of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and fast restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services permit your IT team to concentrate on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Cambridge Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of seasoned information technology professionals gives your workers in Cambridge United Kingdom immediate contact with an effective support group with extensive background offering telephone-based consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a significant driver of company productivity, and Progent's intent is to solve and not simply report technical issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote advanced engineering expertise and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To read more on Progent's consulting, programming, and training services, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Cambridge United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By uncovering potential problems before they result in downtime, remote monitoring can head off stressful and expensive service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on multiple operating systems.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Cambridge United Kingdom, Progent's online computer support engineers are ready to provide expert and affordable IT support whenever your business requires it. Over 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Cambridge company relies on a local independent support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially tough integration problems.
Benefits of Progent's Network Help for Businesses in Cambridge United Kingdom
Progent's remote support services allow your Cambridge company to have the benefits of on-call, expert network support without the expense of managing an in-house IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
For most companies in Cambridge United Kingdom, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles may strike when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's online support experts provide a convenient, fast, and economical way to supplement your local help and to convey useful information to improve your capability to resolve downstream problems locally.
- Less Dependence on Freelance Consultants
For IT support, smaller offices often depend on individual freelance consultants. Although independent service people have less internal costs than big support companies and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an emergency. As your network expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains up and running.
- Create a Solid Basis for Seamless Growth
Companies typically begin with an IT system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can deliver the solid foundation to meet vital business demands and ease downstream expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller companies require guidance and technical education to navigate through an increasingly complicated maze of technology options available for accelerating business growth and improving productivity. They do not need a network engineer who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, in the trenches of IT support, performing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every client. The discipline of detailing and archiving service records results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.