Immediate Online Help for Cambridge United Kingdom Computer Networks
Urgent Remote Support for Cambridge NetworksFor companies in Cambridge United Kingdom, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor repairs somehow end up as major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your company's system without compromising network security.

Progent's sophisticated service database system keeps extensive records describing the support that Progent's customers have received. Progent's team engineers have the benefit of the history of support rendered to each Progent customer by any engineer. This database of problems and fixes is structured as an easily retrievable support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's remote service specialists can come up with optimal resolutions quickly.

Remote technical support services offered by Progent to businesses in Cambridge United Kingdom include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and give your password you are requested to confirm who you are on a device that only you possess and that uses a different network channel. A wide range of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Cambridge United Kingdom instant contact with an efficient technical support group with years of background delivering phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's policy is to fix instead of merely annotate technical problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides remote professional engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, system monitoring can ward off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple operating systems.
How Your Cambridge Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Cambridge United Kingdom, Progent's phone-based computer support specialists are ready to deliver effective and economical IT help the instant your organization has to have it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Cambridge office works with a regular freelance consultant or maintains a full time IT staff that can handle ordinary network problems, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve unexpected network crises or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Cambridge United Kingdom
Progent's remote network troubleshooting services allow your Cambridge organization to realize the advantages of timely, world-class IT support without the cost of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Cambridge United Kingdom, local computer service resources, whether consisting of independent consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles may occur when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call service specialists provide a convenient, quick, and economical way to augment your regular resources and to transfer valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although freelance consultants have smaller overhead than larger service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network expands, network downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system stays available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly designed environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle current business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    If your business runs a Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-certified security specialists can assist your entire organization in a broad array of security areas such as security administration practices, security design and models, connection management products and methodology, applications development security, operations security, hardware security, communications, infrastructure and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the basic skills and worldwide standards of performance that network security professionals are expected to possess. These accreditations offer IT management the confidence that those who have earned their CISM or ISSAP certification have the background and theory to deliver effective security management and consulting help.

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