Fast Remote Troubleshooting for Cambridge United Kingdom Computer Networks
For organizations located in Cambridge United Kingdom, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where quick fixes somehow end up as major invoices. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's online support team to connect to your company's network remotely without breaching network security.
Progent's advanced customer support reporting system keeps extensive histories of the service that Progent's clients have received. Progent's team engineers have the benefit of the details of assistance delivered to each Progent client by every Progent engineer. This history of problems and resolutions is organized as a readily searchable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other massive support databases and allow quick access to vendors' in-house engineering staff so Progent's remote service specialists can determine the best resolutions quickly.
Online technical services provided by Progent to businesses in Cambridge United Kingdom include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can handle the most challenging issues occurring in network planning, integration, management, security, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to resolve problems rapidly. In common instances, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of the latest on-line troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of connectivity appliances. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs deployment support, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your business to clean up rapidly after a serious penetration. Security services available from Progent cover in depth network security and compliance audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad spectrum of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's team-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Cambridge Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network experts provides your customers in Cambridge United Kingdom quick contact with a large network service resource with substantial experience delivering telephone-based support and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's aim is to resolve and not merely document network issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Cambridge United Kingdom remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they cause downtime, system monitoring can head off inconvenient and costly service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of operating systems.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Cambridge United Kingdom, Progent's online computer support specialists can provide expert and cost-effective system help whenever your business has to have it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Cambridge company has a local independent support technician or employs a full time IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden network crises or especially tough integration projects.
Features of Progent's Remote Network Support for Cambridge United Kingdom
Progent's phone help, Internet-based repair, system security consulting, and system administration services give companies in Cambridge United Kingdom the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk services and system management, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Cambridge United Kingdom and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for phone support and requires no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support services consist of technology integration, Microsoft Exchange expertise, network security design, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that align with the specific requirements of your business.
- State of the Art Remote Connectivity Tools
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge remote access software and experienced engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each customer. The practice of detailing and archiving support records allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.