On-premises and Online Network Consulting

Immediate Online Technical Support for Cambridge United Kingdom Computer Networks
For organizations located in Cambridge United Kingdom, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you actually get. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs somehow end up as large invoices. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies which allow the highest level of effectiveness for online technical support and repair for IT networks of all sizes. Progent's online support team can link to your company's environment remotely without compromising corporate security.

Progent's sophisticated technical support database application keeps comprehensive documentation of the service that Progent's customers have been provided. Progent's team engineers have access to the details of support provided to each Progent client by any Progent engineer. This history of trouble tickets and repairs is organized as an easily accessible internal database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service experts are able to find the best solutions in the least time.

Online technical services provided by Progent to businesses in Cambridge United Kingdom include:

• Certified MS Windows Support
  Progent's Microsoft-premier remote service engineers offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide range of technology support services including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult problems associated with network infrastructure planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value because their broad expertise permits them to resolve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment by means of state-of-the-art on-line troubleshooting technology in order to perform quick, safe, and economical diagnosis and repair.

  Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points engineering support, Cisco WiFi controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can assist businesses to locate and quarantine infected servers and endpoints and guard undamaged resources from being penetrated. If your Cambridge network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Help
  Progent's ransomware recovery consultants can help your Cambridge company to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of IT security specialists have the broad selection of knowledge necessary to reconstruct all critical facets of a targeted network rapidly and with little loss of data. To find out more, see Progent's ransomware removal and business restoration experts.

• CISSP and ISSAP Certified Network Security Experts
  Progent's qualified CISM and CISSP cybersecurity experts offer a range of security services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recover quickly after a damaging penetration. Security consulting services offered by Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange, Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a broad spectrum of information technologies including network infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

  Progent's UNIX/Linux support engineers can offer urgent remote assistance troubleshooting anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX
  

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by providing tools for streamlining common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management staff and your Progent consultant so that potential problems can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and rapid recovery of important files, apps, images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A broad range of devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Support: Outsourced and Co-managed Call Desk Services
  Progent's Shared Help Desk Service provides a transparent supplement to your in-house IT support group. Client access to the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support organization, by Progent's team, or both. You have unrestricted versatility to extend or shrink your part of technical support activity as required. Progent takes care of startup installation and onboarding of the professional services PSA software as well as documentation, testing and training. For details about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

• Call Center Support
  Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk staff of seasoned network professionals provides your customers in Cambridge United Kingdom quick access to an efficient technical support resource with substantial experience delivering phone help and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a crucial enabler of business success, and Progent's intent is to solve rather than just document network issues.

• Applications Services: Training, Customization, and Integration
  Progent's Applications Experts staff provides remote professional consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent offers businesses in Cambridge United Kingdom remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they expand into network outages, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a mix of operating systems.

Even if your Cambridge office has a regular freelance support technician or employs a full time organization that can handle common computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the experience to deal with sudden system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Cambridge United Kingdom
Progent's remote IT consulting services allow your Cambridge company to experience the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by being more reliable, efficient, and secure. Advantages to your company include:

• Seamless remote expansion of your on-site support resources
  With most offices in Cambridge United Kingdom, nearby computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can deal with the majority of technical problems. However, IT crises sometimes spring up when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's online support professionals offer an easy, fast, and budget-friendly way to augment your regular resources and to convey valuable knowledge to improve your ability to deal with downstream problems locally.

• Less Reliance on Freelance Consultants
  For network support, smaller businesses commonly rely on independent freelance service providers. While independent service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of backup personnel may require your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your IT system remains available.

• Create a Scalable Basis for Seamless Growth
  Businesses often begin with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such poorly designed environments require careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure that can provide the solid foundation to meet vital business requirements and facilitate downstream expansion.

• Interact with Solution Providers Rather Than Product Vendors
  Smaller offices need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of promoting business growth and enhancing productivity. These companies do not need a computer consultant who is trying to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Complete Range of Server Platforms
  Progent can provide world-class expertise for Microsoft's leading server platforms with services that include Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 upgrades, Windows 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

• Complete Records of IT Services
  Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every staff member to every customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the only support firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service disruptions.