Fast and Affordable Remote Help for Cambridge United Kingdom Computer Systems
Immediate Phone Consulting for Cambridge SystemsFor businesses located in Cambridge United Kingdom, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This reduces immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized technologies and proven methodologies which permit the highest level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without violating corporate security.

Progent's proven service reporting system maintains detailed records of the support that Progent's clients have been provided. Progent's team service personnel have access to the details of services rendered to each Progent customer by every Progent consultant. This archive of issues and resolutions is organized as a conveniently retrievable support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the best resolutions in the least time.

Remote technical services available from Progent to businesses in Cambridge United Kingdom include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable transparent backup and rapid restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals offers your customers in Cambridge United Kingdom immediate access to a dependable support group with substantial background providing phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of business productivity, and Progent's goal is to solve rather than simply record IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center2, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Cambridge United Kingdom remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive and automated. By anticipating possible trouble spots before they cause network outages, remote monitoring can minimize stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a combination of OS platforms.
How Your Cambridge Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Cambridge United Kingdom, Progent's phone-based network support specialists are ready to deliver expert and affordable system support whenever your organization has to have it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Cambridge organization has a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to resolve unexpected network crises or particularly complex integration problems.

Features of Progent's Online Network Services for Cambridge United Kingdom
Progent's online support, Internet-based repair, system security expertise, and network administration services offer companies in Cambridge United Kingdom the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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