Onsite and Remote Computer Consulting

Fast Remote Troubleshooting for Cambridge United Kingdom Networks
For organizations located in Cambridge United Kingdom, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they possess the practical background and are equipped with the advanced technology required to solve the majority of network problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the services that you actually get. Unlike many remote service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to connect to your company's system remotely without violating corporate security.

Progent's powerful technical support database application keeps comprehensive documentation describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services provided to every customer by any Progent engineer. This history of anomalies and fixes is stored as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service experts can come up with optimal resolutions quickly.

Online services provided by Progent to clients in Cambridge United Kingdom include:

• Authorized MS Windows Experts
  Progent's Microsoft-expert online support professionals can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of technology support services including Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Development and Training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you company to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a person's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues encountered in network infrastructure design, integration, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise enables them to fix problems quickly. In many cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your environment via state-of-the-art remote support tools to provide quick, secure, and affordable analysis and remediation.

  Progent's CCIEs offer help for the complete line of Cisco's popular selection of networking appliances by offering services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Configuration and Troubleshooting Expertise
  • Catalyst Switches Consulting and Support Services
  • Cisco Nexus Switches Consulting and Support Expertise
  • Cisco Meraki MS Switches Support and Troubleshooting Expertise
  • Aironet Wireless APs Deployment Help
  • Cisco WiFi Controllers Consulting
  • Meraki Wireless Access Points Engineering Expertise
  • Cisco Unified Communications Manager (CallManager) Integration
  • Cisco Voice over IP Phones and IP Video Phones Expertise and Wireless IP Phone Configuration
  • Cisco VPN Integration Support
  • SIP and CUBE Integration Solutions: SIP Trunking and CUBE Integration Expertise

• CISSP and ISSAP Premier Network Security Specialists
  Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth information security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; building secure architectures for off-site and mobile communication; securing your messaging system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Cloud Integration Solutions
  Progent offers expert online consulting services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR system based on VMware SRM.

  Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
  — Mac OS X
  — Sun Solaris
  — IBM AIX OS
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX
  

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:

• Help Desk Call Center Expertise
  Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

  Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Call Center staff of seasoned information technology professionals offers your workers in Cambridge United Kingdom instant contact with an efficient technical support group with extensive background delivering telephone-based support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of company performance, and Progent's goal is to resolve rather than just document IT issues.

• Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting Team provides remote advanced consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

• Centralized and Streamlined Management of Hybrid Cloud Environments
  System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent offers companies in Cambridge United Kingdom remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By uncovering looming issues before they evolve into network outages, remote monitoring can minimize stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a mix of platforms.

Even if your Cambridge business has a local independent support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the availability or the experience to handle unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Network Support for Cambridge United Kingdom
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services offer companies in Cambridge United Kingdom unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

• Immediate Phone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Cambridge United Kingdom and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going training.

• Per Minute Rates to Minimize Expenses
  Progent provides remote help on a per-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for online help and imposes no monthly retainer for support services delivered during normal business hours. This saves you from paying big bills for routine repairs.

• Availability of Cisco Network Infrastructure Specialists
  Progent's registered experts for Cisco offers help from authorized specialists who have skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.

• Application Specialists Group
  Progent's core support services consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
  — Dynamics GP Support and Programming
  — Microsoft Project Expertise
  — Microsoft Office 365 integration support
  — Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
  — Office Word and Microsoft Office 365 Word Help
  — BI Reporting Consulting and Training
  — Power BI Integration Consulting
  — UNIX, Linux and Sun Solaris Help
  — Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
  — Oracle DBA Services and Application Programming
  — MySQL Project Management and Application Programming
  — Apple Macintosh Consulting
  — Amazon Marketplace Web Service Software Design and Programming

  By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that meet the special needs of your company.

• Advanced Remote Access Tools
  Protected online connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal service call. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and remote network monitoring.

• Compatibility with Popular VPN Products
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• 24x7 Service for Maximum System Uptime
  For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum network availability.

• Help Desk Services
  Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Complete Range of Server Platforms
  Progent can provide in-depth support for Microsoft’s powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.

• Full Records of Delivered Services
  Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to every customer. The practice of documenting and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.