Immediate Online Help for Cambridge United Kingdom UNIX or Linux SystemsFor small businesses in Cambridge United Kingdom, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's remote support services offer exceptional value because they have the practical background and the sophisticated tools to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at dealing with technical issues quickly results in your business conserving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for remote help and repair for small company information networks. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your computer system without breaching corporate security.

Progent's advanced technical support reporting system includes detailed histories of the support that Progent's clients have received. Progent's staff engineers have access to the records of assistance provided to every Progent customer by any engineer. This history of anomalies and repairs is stored as an easily searchable support knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Cambridge United Kingdom or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based consulting experts have advanced credentials in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to address practically any problem likely to occur in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To provide assistance to companies with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Remote technical services provided by Progent to customers in Cambridge include:

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the budget to assemble and manage an in-house Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to meet the unique requirements of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center group to handle unusually busy events such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network consultants gives your computer users in Cambridge United Kingdom fast contact with a large network service resource with substantial background offering phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a crucial driver of business success, and Progent's goal is to fix instead of just track IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, MS Office Project, Office Word, and MS Excel. For more about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the artistic facets of Apple Mac environments by providing phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or integrating an audio/video production lab.

    Online Network Monitoring Support
    Progent offers companies in Cambridge United Kingdom remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive and automated. By uncovering looming problems before they grow into full-scale emergencies, automated monitoring can minimize stressful and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support multiple operating systems.

How Your Cambridge United Kingdom Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.

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