UNIX, Linux, Solaris, and Apple Mac OS X Consulting
Cambridge Enterprise Computer Networks
For small businesses in Cambridge United Kingdom, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote support services offer exceptional value because they have the practical background and the sophisticated tools to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for remote help and repair for small company information networks. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your computer system without breaching corporate security.
Progent's advanced technical support reporting system includes detailed histories of the support that Progent's clients have received. Progent's staff engineers have access to the records of assistance provided to every Progent customer by any engineer. This history of anomalies and repairs is stored as an easily searchable support knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best solutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Cambridge United Kingdom or to learn more about Progent's online support programs, contact Progent at
Remote Technical Support Services Available from Progent
Progent's phone-based consulting experts have advanced credentials in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to address practically any problem likely to occur in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to companies with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to customers in Cambridge include:
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as system architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
- macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with the most difficult issues associated with network design, deployment, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to solve the most difficult problems rapidly. In common cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a CCIE so your company can get urgent assistance for serious network infrastructure issues that are impacting worker productivity but are not within the comfort zone of your local computer service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system using advanced on-line support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.
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Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals offer network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
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CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recover rapidly following a damaging breach. Security support services available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special online engineering services include:
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Help Desk Services
Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small businesses who lack the budget to assemble and manage an in-house Call Center but who want quick response from a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to meet the unique requirements of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center group to handle unusually busy events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of veteran network consultants gives your computer users in Cambridge United Kingdom fast contact with a large network service resource with substantial background offering phone help and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a crucial driver of business success, and Progent's goal is to fix instead of just track IT issues.
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Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, MS Office Project, Office Word, and MS Excel. For more about Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.Progent's Apple Mac experts can promote the artistic facets of Apple Mac environments by providing phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Cambridge United Kingdom remote network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer support is proactive and automated. By uncovering looming problems before they grow into full-scale emergencies, automated monitoring can minimize stressful and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support multiple operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone
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Unity Engineer
CUBE Professional
Cisco Unified Communications Manager, formerly named CallManager, acts as the core of Cisco's collaboration portfolio. Unified CM and Unified CM Express provide a location-independent IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable remote and on-premises support to help businesses of all sizes to create and maintain CUCM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum productivity. Progent can assist with any facet of CUCM support and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, creating UCS server failover systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.
Network Consultants Citrix Desktop Studio
Citrix virtual desktops Technology Professional
For desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop solution that maximizes the strategic value of your information system; integrate XenDesktop technology with your physical and virtual servers, user computers, and peripherals; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also train your IT staff to adhere to industry leading practices to maintain XenDesktop effectively.
Integration DoubleTake Carbonite Backup
Double-Take Availability Integration
DoubleTake/Carbonite Software publishes a family of tools designed to provide small businesses a variety of affordable alternatives for backing up and recovering vital workloads such as Exchange, SQL Server, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have in-depth experience incorporating DoubleTake/Carbonite products into small company IT systems to achieve an advanced state of availability and business continuity readiness at a budget-friendly cost.
Cisco GTP/GPRS Computer Consulting
ASA 5505 Firewall Online Technical Support
Progent's CCIE-certified network infrastructure experts can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
24/7/365 Microsoft Certified Expert .NET IoT Developer
Design Firm .NET iOS
If you want to update your corporate web site, build internal webs for purposes such as HR or worker education, design a high-impact web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web designers. Progent's consultants can also help you design and manage a secure, robust server and communications network, including off-site and wireless access, to support your web solutions.
Problem Escalation Through Teamwork Help Center
Company-wide Standards for Best Practices Onsite Technical Support
Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network service, executing a broad variety of IT tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems rapidly.
Open Now Work from Home Solutions Technology Consulting
24/7/365 Work from Home Solutions Online Technical Support
Progent has two decades of experience helping small and medium-size businesses to plan, implement, optimize, manage, and troubleshoot computer networks that support teleworkers.
Microsoft Certified Expert Professional Azure and Cisco AnyConnect
Consultancy Azure hybrid cloud integration
Progent can help companies of any size to move all or part of their network infrastructure to Microsoft Azure. This can simplify network management and reduce equipment investments. Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of various cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the common errors small organizations make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.
Windows Failover Cluster Remote Support
Windows 2008 Cluster Remote Technical Support
The cluster feature set built into the Datacenter and Enterprise versions of Windows Server 2008 has been radically redesigned to streamline the installation, setup, and administration of clusters that provide improved levels of network dependability, protection, efficiency, and versatility. New or enhanced capabilities include automated cluster verification, easier setup and deployment, unified cluster management, redesigned cluster architecture for maximum availability, hardened security and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist your company assess the business benefits of Windows clustering, design and implement a deployment, train your IT staff to administer your cluster environment, deliver ongoing consulting and technical help services, and create and test a business continuity procedure.
Aironet Wi-Fi Access Point IT Consultants
Outsourcing Aironet Wave 2 Wi-Fi Access Point
Progent's Cisco certified Wi-Fi experts can provide affordable online and onsite support for legacy and current 802.11ac Aironet Wi-Fi access points and Progent can help your business to plan and manage wireless environments that include indoor and outdoor/industrial Aironet APs.
24x7 CRISC Certified Risk and Information Systems Control Manager Professionals
Emergency CRISC Certified Risk and Information Systems Control Auditor Consultant
Progent offers the guidance of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management strategy based on leading practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.
At Home Workers Conferencing Consultant
Work at Home Teleconferencing Network Consultants
Progent can assist small and medium-size businesses to deploy and debug conferencing platforms to enable their remote workforce to communicate productively with fellow workers and customers.
Emergency Security Audit Security Consultant
Physical Security Network Security Test
For smaller organizations, network security and regulatory compliance can be excessively complex to master yet too dangerous to overlook. The largest largest enterprises have been hacked, and the leading cloud services have occasionally been taken down. It looks as though there's nowhere to run. Progent has made it affordable for smaller organizations to implement vital IT security projects successfully by providing the advantage of billed time to the nearest minute without any minimum charge for online support. This means you can have access to a seasoned information expert to deliver precisely the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any aspect of system security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.
After Hours macOS Penetration Testing Remote Support
OS X Penetration Testing Computer Consultants
Progent's CISM-certified security consultants can help you protect your Apple Mac environment through professional services including running security audits, clean up after virus and denial of service penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan adapted for the specific goals of your business information system.
Windows 8.1 Training Support Outsourcing
Windows 8.1 Help Desk Online Technical Support
Microsoft Windows 8.1 is designed to run on computers ranging from smart phones and slates to power-user desktops. An abundance of new and improved capabilities, such as its touchscreen support and iconic tile GUI, offer a broad selection of benefits for companies who know how to exploit them. Progent's Microsoft-certified consultants can assist bring your organization up to speed with Windows 8.1 and show you how to gain significant business value from the product's many new and enhanced technologies.
Microsoft Data Protection Manager 2012 Remote Technical Support
SCDPM 2012 Reporting Outsourcing
Progent's Microsoft-certified consultants offer remote or in-person support to assist businesses of any size to plan, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from earlier versions of Data Protection Manager or from another backup/recovery platform, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for resolving particularly stubborn problems, or comprehensive project management services. Progent's consultants can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
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