Fast Phone Technical Support for Cambridge United Kingdom UNIX, Linux, or Sun Solaris NetworksFor small companies in Cambridge United Kingdom, Progent provides technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers offer excellent value due to the fact that they have the practical background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces direct expenses because solutions take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle workers, and de-focused management.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick fixes manage to end up as big tabs. Progent's penchant for handling technical issues efficiently results in your company saving money.

Progent's Remote Support Technologies
Over the years, Progent has refined a set of customized technologies and field-tested processes which promote the maximum degree of efficiency for remote consulting and repair for small company information networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to access your network without breaching corporate security.

Progent's powerful technical support database application maintains comprehensive histories describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services provided to every customer by any Progent consultant. This archive of problems and responses is structured as a conveniently exploitable internal knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to come up with the best resolutions promptly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Cambridge United Kingdom or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Online Support Services Offered Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive set of disciplines. This broad range of IT skills allows Progent's consultants to resolve practically any problem likely to crop up in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To help businesses with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online support provided by Progent to small businesses in Cambridge include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of computer technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from legacy applications to the latest Windows or Linux environments. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Engineers for Cambridge United KingdomThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and certifies a person's technical skills at the master level. CCIEs can resolve even the most intractable challenges surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating program updates. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to fix the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Few consulting firms make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive timely assistance for severe network infrastructure issues that are lowering worker efficiency but are beyond the experience of your regular computer maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your environment using the latest remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network products.

  • Authorized Windows Support
    Microsoft Windows Support for Cambridge United KingdomProgent's Microsoft-expert remote service experts offer network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a full range of online desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Premier System Security Experts
    CISSP Premier System Security Consultants for Cambridge United KingdomProgent's certified CISSP and ISSAP security consultants offer a variety of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who lack the money or time to assemble and manage an in-house Call Center but who want fast response from a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your existing organization, evaluating or enhancing Call Center software to address the particular requirements of your business, or adding temporary online staff to supplement your in-house Help Desk Call Center team during demanding scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of veteran network professionals provides your computer users in Cambridge United Kingdom rapid communication with a dependable support resource with years of background offering telephone-based help and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid contributor to business success, and Progent's aim is to resolve instead of merely track technical issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote advanced consulting support and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. For additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can promote the creative components of Macintosh environments by offering remote help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or setting up an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Cambridge United Kingdom online network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your network maintenance is proactive rather than reactive. By exposing possible problems before they grow into downtime, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a variety of OS platforms.

How Your Cambridge United Kingdom Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.



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