For small businesses in Cambridge United Kingdom, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues quickly. This lowers direct costs since solutions take up fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast solutions manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently translates into your company conserving money.
Progent's Online Service Tools
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's highly evolved technical support reporting system includes thorough histories of all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of assistance rendered to every Progent client by every consultant. This archive of anomalies and resolutions is structured as a quickly accessible internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Cambridge United Kingdom or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote support experts possess credentials in an extensive array of products and technologies. This broad range of technical skills allows Progent's consultants to resolve almost any problem that may occur in a small business information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with mixed-OS networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical services available from Progent to small businesses in Cambridge include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology including system infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies a person's network technology skills at the master level. CCIEs know how to resolve even the most difficult issues associated with network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to fix the most complex problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for serious network issues that are lowering worker efficiency but are outside the experience of your ordinary network support resources. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art remote support tools to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support professionals can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Cambridge United Kingdom Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are intended for small companies who don't have the money or time to create an internal Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center software products to meet the unique needs of your business, or adding occasional phone support staff to reinforce your existing Help Desk Call Center team to deal with high-demand situations such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of experienced information technology professionals offers your clients in Cambridge United Kingdom rapid access to a dependable network service group with extensive background offering phone consulting and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a crucial driver of business performance, and Progent's aim is to fix instead of simply document IT issues.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides remote and in-depth consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft business applications including CRM, Project, Office Word, and MS Excel. For more information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the creative components of Apple Mac environments by providing remote help services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Cambridge United Kingdom remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By exposing possible problems before they result in downtime, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.