For small and midsize companies located in Cambridge United Kingdom, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow turn into big bills. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to access your computer system without breaching system security.
Progent's powerful technical support database application maintains detailed histories for the support that Progent's customers have been provided. Progent's staff engineers have access to the records of support delivered to every customer by every Progent engineer. This database of trouble tickets and resolutions is stored as a quickly searchable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting specialists can come up with the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Cambridge United Kingdom or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's online technical service experts have certified skills in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to resolve practically any problem that may take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to clients in Cambridge include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide range of information technology such as system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and indicates an individual's technical skills at the expert level. CCIEs know how to resolve even the most difficult problems occurring in network infrastructure design, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their depth of experience permits them to fix even the most intractable problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get immediate assistance for complex network infrastructure problems that are lowering worker productivity but are not within the experience of your ordinary network support group or consultant. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art remote support tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-expert online service professionals can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP security consultants can provide a variety of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover quickly following a serious penetration. Security solutions offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Cambridge United Kingdom Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center service options for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the resources to assemble and manage an internal Call Center but who require quick response from an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center application software to handle the particular needs of your business, or providing temporary phone support staff to reinforce your internal Call Center team during demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Cambridge United Kingdom rapid access to an effective network service group with substantial background offering phone consulting and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a key contributor to company success, and Progent's aim is to fix instead of just track IT issues.
Applications Services: Education, Development, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. To learn more about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac experts can nurture the artistic components of Apple Mac computing by offering remote consulting services and education in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Cambridge United Kingdom online network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network support is proactive and automated. By spotting emerging trouble spots before they grow into crashes, system monitoring can avoid inconvenient and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems powered by a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.