For small and midsize companies in Cambridge United Kingdom, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor fixes manage to end up as large invoices. Progent's penchant for solving problems quickly translates into your business conserving cash.
Progent's Online Support Technologies
Over time, Progent has developed an array of customized technologies and proven methodologies that permit the maximum level of efficiency for remote consulting and troubleshooting for small company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your computer system remotely without violating system security.
Progent's highly evolved service reporting application stores thorough histories describing the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of support delivered to each Progent client by any consultant. This database of issues and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other massive technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can find the best resolutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Cambridge United Kingdom or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical support experts offer advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to handle almost any emergency that may occur in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-OS networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services Offered by Progent to small businesses in Cambridge include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency online help for resolving anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can resolve the most intractable issues associated with network infrastructure design, installation, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs represent an excellent value because their depth of experience permits them to resolve even the most intractable problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive immediate assistance for severe network infrastructure problems that are lowering worker efficiency but are outside the experience of your local IT support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network using the latest remote support technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service engineers can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote PC desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly following a serious breach. Security solutions offered by Progent include: in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies frequently request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Cambridge United Kingdom Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the budget to assemble and manage an internal Call Center but who require fast response from an efficient Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Help Desk application software to handle the unique requirements of your company, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center resources during demanding events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology consultants provides your clients in Cambridge United Kingdom quick communication with a large network service resource with years of experience offering telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to solve and not just annotate technical issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff can supply online advanced consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Project, Word, and MS Excel. To find out more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative elements of Macintosh environments by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Cambridge United Kingdom remote network and server monitoring support based on MS Operations Manager network monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By detecting looming issues before they cause network outages, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.