UNIX and Linux Support Services
Cambridge Business Computer Systems
For small and midsize companies located in Cambridge United Kingdom, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow turn into big bills. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the highest degree of efficiency for online engineering help and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to access your computer system without breaching system security.
Progent's powerful technical support database application maintains detailed histories for the support that Progent's customers have been provided. Progent's staff engineers have access to the records of support delivered to every customer by every Progent engineer. This database of trouble tickets and resolutions is stored as a quickly searchable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting specialists can come up with the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Cambridge United Kingdom or to learn additional information about Progent's online support programs, call Progent at
Online Technical Services Available from Progent
Progent's online technical service experts have certified skills in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to resolve practically any problem that may take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to clients in Cambridge include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide range of information technology such as system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
- macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX
- Berkeley UNIX (BSD)
- SCO
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and indicates an individual's technical skills at the expert level. CCIEs know how to resolve even the most difficult problems occurring in network infrastructure design, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their depth of experience permits them to fix even the most intractable problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get immediate assistance for complex network infrastructure problems that are lowering worker productivity but are not within the experience of your ordinary network support group or consultant. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art remote support tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
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Authorized Windows Experts
Progent's Microsoft-expert online service professionals can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
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CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP security consultants can provide a variety of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover quickly following a serious penetration. Security solutions offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
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Call Center Support
Progent's Call Center service options for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the resources to assemble and manage an internal Call Center but who require quick response from an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.Progent’s Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center application software to handle the particular needs of your business, or providing temporary phone support staff to reinforce your internal Call Center team during demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Cambridge United Kingdom rapid access to an effective network service group with substantial background offering phone consulting and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a key contributor to company success, and Progent's aim is to fix instead of just track IT issues.
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Applications Services: Education, Development, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. To learn more about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.Progent's Mac experts can nurture the artistic components of Apple Mac computing by offering remote consulting services and education in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Cambridge United Kingdom online network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network support is proactive and automated. By spotting emerging trouble spots before they grow into crashes, system monitoring can avoid inconvenient and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems powered by a mix of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, call
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24x7 SQL Server 2017 and Excel Online Help
SQL Server 2017 OLTP Online Support
Progent's certified SQL Server 2017 experts can assist your organization to plan and carry out an efficient upgrade from your current SQL Server environment to SQL Server 2017.
Top Microsoft Expert Windows SharePoint 2007 Services Online Technical Support
SharePoint Server 2007 Support and Integration
Progent’s Microsoft-certified consultants can provide organizations of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for efficiently connecting people, teams and information. Microsoft SharePoint Server provides a central location for your workers or clients to access, organize, share and interact with useful information, documents, and software and to interact with one another. SharePoint enables quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they’ve created in a manner that makes data convenient to find, download and apply. Progent's certified SharePoint experts can assist your organization to maintain your existing SharePoint ecosystem or migrate to the latest release of SharePoint.
Online Microsoft Publisher Training Consultancy
IT Consulting Services Online Microsoft Publisher Training
Progent provides live online instruction for popular client apps and environments such as Office and Office 365 Excel, Word, PowerPoint and Visio plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of conventional physical classroom instruction, such as immediate communication between students and trainers, but eliminates the expenses of travel and the hassle of attempting to synchronize the schedules of multiple workers. Available to individuals or classes of all sizes, Progent's virtual instruction allows the trainer to conduct the class from an online facility and the clients can be spread throughout a campus or across the country. Live online learning supports powerful teaching aids such as broadcast white boards, real-time questions, and collaborative desktops. Sessions can be short and personalized to specialized subjects or extended in time and broader in scope.
IT Training IT Services
24x7 Expert Training Remote Technical Support
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Consultant Private Cloud Integration
ProSight VM Hosting Engineers
Progent's ProSight Virtual Hosting service provides complete hosting of a small organization's servers in an environment that delivers the maximum level of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting services are based on mature virtualization architectures that allow small companies with multi- platform environments to economize dramatically on the costs of capital equipment, system support, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.
Microsoft Office Web App Technical Firms
Excel 2016 Outsourcing Company
Progent's Microsoft Office and Office 365 consultants can assist companies to integrate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that offers quick ROI and promotes better business outcomes. Progent can help your company to interface Office or Office 365 applications with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent's consultants can also assist you to resolve compatibility problems with different releases of Office and offers live online instruction to individuals or teams.
Wireless EMail Remote Technical Support
Smartphone Online Troubleshooting
Progent’s professionals offer expertise in a variety of disciplines relevant to mobile connectivity such as network architecture, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's certified experts can save your business work and expense by using their wireless background to show you how to choose and integrate mobile networking solutions that fit the needs of your business. Progent can also optimize your network architecture so that mobile data devices perform better.
Windows 8.1 Remote Desktop Onsite Support
Engineers Windows 8.1 Upgrade
Progent's Microsoft-certified experts can deliver a variety of IT outsourcing and co-sourcing services to help companies of any size to install, administer, and troubleshoot environments that include desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project management consultants can help set up testing environments to evaluate Windows 8.1 and develop and execute Windows 8.1 deployment plans based on proven methodologies.
Biggest MOM 2005 Case Study
24x7x365 Case Studies MOM
Before Progent’s MOM-based solution, network problems were approached reactively, once users were impacted by them. With the benefit of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to fix server troubles before they grow to be critical enough to impact network availability. Thanks to MOM, Progent can resolve looming problems before customers are aware that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class availability, safety and performance.
ISP Selection Consulting Services
Comcast Business Class Cable Internet Consulting Services
Progent can provide the affordable services of online Internet connectivity experts to assist your company to assess or enhance your Internet services so your Internet connectivity solution meets your business needs. Services available from Progent include assessment of your current bandwidth use, vendor and plan analysis and selection, network provisioning, and managing a smooth move to a new ISP and/or service plan. Provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP architectures.
SMS 2003 Upgrade Network Consultants
Microsoft SMS Server Online Technical Support
Progent’s Microsoft certified consultants provide small and medium size companies world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical applications rapidly and automatically to specified workers, lower software costs and adhere to licensing agreements by determining patterns of usage, improve Windows security by improving your knowledge of vulnerability and by installing critical patches, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the administrative capabilities built into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including program and appliance inventory.
NetApp Disaster Recovery Services
NetApp MetroCluster Troubleshooting Specialist
Progent can provide enterprise customers the services of a certified NetApp consultant for online or on-premises expertise for NetApp's entire line of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage deployments quickly and affordably based on best practices.
Catalyst Switch EVN Computer Consultants
Top Quality Catalyst 3560 Switch Remote Technical Support
With the Catalyst line of switches for small and mid-size businesses, Cisco enables companies to realize all the advantages of adding smart traffic control to their IT infrastructures. Cisco's switch product line allows you to enable features that make your network infrastructure highly robust to accommodate time-critical requirements, scalable to support growth, secure enough to protect restricted information, and capable of differentiating and controlling all traffic to optimize network operations. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Catalyst switches appropriate for your business. Also, Progent's certified security specialists can show you how to develop a comprehensive security plan and configure Cisco Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.
CISSP-ISSAP Cybersecurity Architecture Professional
24/7 Specialist ISSAP Certified Cybersecurity
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and extensive experience with network security design. ISSAP security experts have in-depth understanding of access control mechanisms and techniques, phone system and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your company with all phases of secure network architecture.
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