UNIX, Linux, Solaris, and Apple Mac OS X Support
Cambridge Enterprise and Small Business Computer Networks
For small companies in Cambridge United Kingdom, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system issues rapidly. This lowers direct costs since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast repairs somehow turn into major bills. Progent's skill at handling technical issues quickly translates into your company saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned a set of customized technologies and proven methodologies which ensure the maximum degree of efficiency for remote consulting and repair for small and midsize company information systems. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's environment without violating corporate security.
Progent's proprietary customer support database system stores thorough histories of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of all help delivered to every client by every Progent engineer. This history of anomalies and solutions is stored as a quickly searchable proprietary database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can come up with the best solutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Cambridge United Kingdom or to learn more about Progent's phone support programs, call Progent at
Remote Support Services Available from Progent
Progent's phone-based consulting engineers have credentials in an extensive array of technologies. This broad scope of IT skills enables Progent's consultants to resolve practically any emergency likely to take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help clients with multi-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Online support available from Progent to companies in Cambridge include:
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology such as network infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.Progent's UNIX and Linux support engineers can offer urgent online assistance for diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX including:
- Apple macOS and OS X
- Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
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Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates a person's technical skills at the master level. Cisco qualified CCIEs can handle even the most intractable challenges occurring in network design, installation, management, security, and repair. CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional value because their broad expertise enables them to fix even the most intractable problems quickly. In common cases, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so your company can get timely assistance for complex network infrastructure problems that are hurting worker productivity but are beyond the comfort zone of your ordinary network support providers. Progent's Cisco CCIE consultants can communicate with your computer system by means of advanced remote troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
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Certified MS Windows Support
Progent's Microsoft-certified online support experts can provide computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of technology support such as Windows Server 2022 solution design and migration support,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 upgrade (help, assistance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows desktops.
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CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to clean up quickly after a damaging breach. Security support services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
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Help Desk Expertise
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your established organization, selecting or modifying Call Center application software to meet the special requirements of your business, or providing temporary online personnel to reinforce your in-house Help Desk resources during high-demand situations like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology consultants offers your clients in Cambridge United Kingdom rapid contact with a large support resource with substantial experience delivering telephone-based help and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company performance, and Progent's goal is to resolve instead of just report technical issues.
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Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides online professional engineering support and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and Excel. To find out more information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.Progent's Apple Mac professionals can promote the creative facets of Apple Mac environments by offering remote help support and education in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Cambridge United Kingdom remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network support is proactive rather than reactive. By detecting potential trouble spots before they grow into crashes, system monitoring can ward off inconvenient and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Help, phone
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Windows and UNIX Consultant
Remote Windows and Solaris Computer Consulting
Progent can help your company to design and execute an efficient migration from a UNIX-based information system to a network powered by MS Windows and capable of running Microsoft's familiar office productivity products, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application experts can assist you to guard your information and reduce productivity disruption by developing an efficient transition strategy that protects your existing assets in UNIX application and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, transition planning and testing, Microsoft Exchange migration support, data and application software migration, and processor and media transition and consolidation.
Urgent Professional ransomware virus recovery
ransomware business recovery Technology Professional
Progent's experienced ransomware recovery consultants can help you to reconstruct a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Catalyst Switch Upgrade Support and Setup
Catalyst 3650 Switch IT Services
With Catalyst switches for small and medium-sized businesses, Cisco allows organizations to gain the full benefits of bringing intelligence to their IT infrastructures. Cisco's switching technology allows you to deploy capabilities that make your IT network sufficiently robust to accommodate real-time needs, expandable to support future growth, secure enough to guard confidential data, and capable of prioritizing and controlling all traffic to streamline system operations. Progent's Cisco certified consultants can show you how to select and integrate Catalyst switches appropriate for your business. In addition, Progent's certified security specialists can show you how to create a strategic protection policy and set up Cisco Catalyst switches so they help enforce your security strategy. Catalyst switches that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Professionals Cisco RADIUS Security
On-site Support VPN
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to administer and provide the versatility to evolve with your growing business requirements. Progent's Cisco-Premier network consultants support Cisco's comprehensive line of hardware and software targeted at preventing information theft, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user certification, authorization, and tracking from a graphical Web interface.
SQL Server 2016 Stretch Database Remote Technical Support
IT Consulting SQL Server 2016 and Excel
Microsoft SQL Server 2016 offers major improvements in speed, scale, security, uptime, BOYD integration, plus built-in BI. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of local and cloud operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to assist businesses of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and SCOM.
24 Hour Expert Microsoft Certified Consulting Windows 11 Training
Microsoft Expert IT Consultant Windows 11 and TPM
Progent's Windows 11 experts can provide an array of services for Windows 11 including Microsoft 365 solutions, mobile device management and synchronization, at-home workforce access, security and compliance, automated provisioning, and Call Center support services.
Automated Desktop Monitoring Online Technical Support
Remote Server Monitoring Network Consulting
ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity.
Microsoft and Cisco Setup and Support Shared Network Support Help Desk
Support and Integration Shared Network Support Help Desk
Progent offers several basic types of Help Desk services including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco professionals offers your clients instant access to a dependable technical resource with years of experience delivering phone support and remote access repair for networks powered by Microsoft products. Progent's focus is on giving the support Helpdesk a positive reputation as a solid contributor to company productivity. Progent's target is to fix rather than simply report problems.
Microsoft 365 Planning Online Consulting
Microsoft 365 Hybrid Solutions Setup and Support
Progent can assist your business to understand the many subscription plans offered with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud resources.
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