UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize companies located in Cambridge United Kingdom, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's online support services offer exceptional value because they have the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct costs since solutions take up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are billed only for the services that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid situations where fast solutions manage to end up as major bills. Progent's penchant for solving technical issues quickly results in your company conserving cash.

Progent's Online Service Technologies
Over the years, Progent has developed a set of optimized tools and field-tested methodologies which ensure the maximum degree of efficiency for remote technical support and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your computer system without compromising corporate security.

Progent's powerful service database system stores detailed documentation for all service that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance rendered to every Progent customer by any engineer. This history of anomalies and fixes is structured as a readily searchable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote service experts are able to find optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Cambridge United Kingdom or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote support professionals possess certified skills in a comprehensive array of products and technologies. This breadth of capability allows Progent's engineers to address almost any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.

To help customers with mixed-OS environments, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Online technical support services Offered by Progent to clients in Cambridge include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of computer technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current MS Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to find solutions for even the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can receive timely help for serious network problems that are hurting business productivity but are beyond the comfort zone of your local network service providers. Progent's CCIE consultants can connect to your network via state-of-the-art on-line support technology to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified remote service experts can provide network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of platform support services such as Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a full array of online desktop services including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security support services offered by Progent cover thorough security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.

• Help Desk Call Center Support
  Progent's Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who need quick response from an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your current one, selecting or modifying Help Desk Call Center software to address the unique demands of your business, or adding temporary phone support staff to reinforce your existing Call Center resources to handle high-demand scenarios like software transitions, mass updates, or rolling out brand new applications.

  Progent's Call Center team of experienced network professionals gives your customers in Cambridge United Kingdom immediate access to an efficient support group with substantial experience offering telephone-based consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a key enabler of business performance, and Progent's target is to resolve instead of simply report technical problems.

• Business Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Team can supply remote professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To find out more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac consultants can nurture the creative aspect of Apple Mac environments by providing phone-based help services and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or establishing an audio/video production facility.

  Remote Network Monitoring Support
  Progent can provide companies in Cambridge United Kingdom remote network and server monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By detecting possible trouble spots before they expand into crashes, remote monitoring can minimize disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a mix of operating systems.