For small and midsize companies in Cambridge United Kingdom, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. This reduces direct costs since solutions require a smaller number of billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor repairs manage to end up as big invoices. Progent's skill at dealing with technical issues efficiently results in your company saving cash.
Progent's Online Service Tools
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for small company information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's environment remotely without compromising network security.
Progent's powerful technical support reporting system keeps comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to every client by every engineer. This database of trouble tickets and repairs is stored as a readily exploitable proprietary database that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online service experts are able to arrive at optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Cambridge United Kingdom or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online support engineers offer credentials in an extensive set of technologies. This broad scope of capability allows Progent's consultants to tackle practically any emergency likely to crop up in a small company network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-operating system networks, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to small businesses in Cambridge include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most complex problems surrounding network planning, deployment, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their deep experience allows them to solve even the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few consulting providers make CCIEs available to assist small and medium sized companies. Progent can provide quick phone access to a CCIE so you can receive urgent assistance for serious network infrastructure problems that are hurting worker productivity but are outside the experience of your local network service providers. Progent's Cisco CCIE engineers can tie into your environment using the latest on-line support technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support experts offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP network security engineers offer a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a serious breach. Security solutions available from Progent include: comprehensive security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often need. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Cambridge United Kingdom Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center application software to meet the particular needs of your company, or adding temporary online personnel to reinforce your internal Help Desk Call Center team during high-demand events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Cambridge United Kingdom instant access to a reliable support resource with substantial experience offering phone support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of business productivity, and Progent's target is to solve and not merely annotate IT issues.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Excel. For more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative facets of Apple Mac systems by providing remote help support and education in imaging, sound, and video. Progent's consultants can provide help in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Cambridge United Kingdom online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network support is proactive and automated. By exposing potential problems before they result in downtime, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments powered by a variety of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.