For small and midsize businesses located in Cambridge United Kingdom, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent value because they are equipped with the practical background and the advanced tools to resolve most information system issues quickly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at handling problems quickly results in your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the maximum degree of efficiency for online consulting and repair for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's online support team to communicate with your company's network remotely without compromising system security.
Progent's sophisticated customer support reporting system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each customer by every engineer. This database of issues and solutions is structured as an easily exploitable proprietary database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts can determine the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Cambridge United Kingdom or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's phone-based consulting professionals have certified skills in an extensive set of products and technologies. This broad range of capability permits Progent's consultants to tackle virtually any crisis likely to take place in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To support companies with mixed-platform networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online services provided by Progent to customers in Cambridge include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified administration, and migration from legacy applications to current Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. CCIEs know how to resolve even the most complex problems associated with network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness because their deep experience permits them to resolve the most complex problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get urgent support for serious network issues that are crippling business efficiency but are outside the comfort zone of your regular network service resources. Progent's Cisco CCIE consultants can connect to your network using the latest on-line troubleshooting tools to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a variety of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to clean up rapidly after a damaging breach. Security consulting services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for contract projects that small businesses frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Cambridge United Kingdom Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who don't have the resources to build and maintain an in-house Help Desk but who require quick response from an efficient Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or enhancing your established one, selecting or enhancing Help Desk Call Center application software to handle the special needs of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center group to deal with high-demand situations such as software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of experienced information technology consultants gives your computer users in Cambridge United Kingdom rapid communication with a dependable network service group with extensive experience delivering telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center perception as a major contributor to company success, and Progent's target is to solve instead of simply annotate technical problems.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff provides online advanced engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic facets of Apple Mac systems by offering phone-based help support and training in imaging, audio, and video. Progent's consultants can provide assistance in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Cambridge United Kingdom online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your network support is proactive and automated. By anticipating possible issues before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support a variety of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.