UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize businesses located in Cambridge United Kingdom, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity planning.

Progent's remote technical support services represent exceptional leverage because they have the real-world background and the advanced tools to solve most network issues rapidly. This lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing model for online support is designed to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you pay just for the services that you receive. In contrast to many online service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for handling problems efficiently results in your company spending less money.

Progent's Remote Support Tools
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for online engineering help and repair for small company information systems. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to communicate with your company's network remotely without breaching network security.

Progent's proprietary customer support reporting system includes extensive records describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of support delivered to every client by every consultant. This database of problems and solutions is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online service experts are able to come up with optimal resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Cambridge United Kingdom or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's online technical support engineers have advanced credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to manage almost any emergency likely to occur in a small or midsize company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.

To provide assistance to clients with mixed-OS environments, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote services available from Progent to clients in Cambridge include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-based solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can offer emergency online help for troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates a consultant's technical skills at the master level. CCIEs know how to deal with even the most intractable challenges associated with network infrastructure planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent value because their deep expertise allows them to fix even the most intractable problems rapidly. In common instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so you can receive immediate assistance for complex network problems that are lowering business productivity but are not within the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your network via advanced on-line support tools in order to perform quick, secure, and economical analysis and repair. Progent's CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized MS Windows Support
  Progent's Microsoft-expert online support engineers can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support including Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of remote desktop consulting and support services such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Experts
  Progent's qualified CISSP and ISSAP network security engineers offer a variety of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to clean up quickly after a serious breach. Security services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who require quick communication with an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or revamping your current organization, identifying or enhancing Help Desk Call Center software to meet the special demands of your company, or adding temporary online personnel to work with your internal Help Desk resources to deal with high-demand situations like software migrations, major upgrades, or rolling out new business software.

  Progent's Help Desk Call Center team of veteran information technology consultants offers your customers in Cambridge United Kingdom immediate access to a dependable network service group with years of experience offering telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a crucial contributor to company performance, and Progent's target is to resolve rather than just annotate IT issues.

• Applications Support: Training, Programming, and Integration
  Progent's Applications Experts Group provides online advanced consulting support and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Excel. To learn more on Progent's consulting, programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Mac consultants can promote the creative components of Mac computing by providing remote help services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or putting together an audio/video production lab.

  Remote Network Monitoring Support
  Progent can provide businesses in Cambridge United Kingdom online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your network support is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple operating systems.