Immediate Online Technical Support for Cambridge United Kingdom IT Networks
Immediate Remote Consulting for Cambridge NetworksFor businesses in Cambridge United Kingdom, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value because they possess the practical background and have access to the advanced tools required to solve the majority of network issues quickly. This lowers immediate expenses since service calls require minimal billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical remote support companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where fast repairs somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies that permit the maximum level of effectiveness for remote help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to connect to your system remotely without breaching system security.

Progent's sophisticated service database application keeps extensive records describing all service that Progent's customers have received. Progent's authorized engineers have access to the records of services delivered to each Progent customer by every Progent consultant. This database of issues and repairs is stored as a readily exploitable support database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.

Online support provided by Progent to companies in Cambridge United Kingdom include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files/folders, applications, system images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. Besides maximizing the protection and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting services can aid you in building an effective new Call Center or revamping your existing one, identifying or enhancing Help Desk software products to meet the particular demands of your corporation, or adding temporary online staff to reinforce your existing Call Center team during demanding situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of experienced network experts gives your clients in Cambridge United Kingdom quick access to a reliable network service resource with extensive background providing telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a solid contributor to company performance, and Progent's target is to solve and not merely record technical issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides remote professional consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Cambridge United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to accommodate your business so your network support is proactive and automated. By detecting looming issues before they evolve into downtime, system monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of OS platforms.
How Your Cambridge Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Cambridge United Kingdom, Progent's online computer support engineers are ready to provide professional and cost-effective IT help the instant your organization requires it. Over two decades of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Cambridge company works with a local independent support technician or maintains a full time organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to deal with unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Cambridge United Kingdom
Progent's online IT consulting services enable your Cambridge organization to experience the benefits of on-call, world-class network support without the expense of maintaining a full-time IT staff. Your network will acquire greater business value by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Cambridge United Kingdom, local computer service resources, whether made up of independent consultants or an in-house IT staff, can take care of the majority of technical issues. However, serious problems can occur when local resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's online support professionals give you an easy, fast, and affordable way to augment your regular help and to transfer valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. While freelance consultants carry smaller overhead than big support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your network stays available.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. These badly designed systems require careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure that can provide the solid foundation to handle critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex array of product options available for promoting business success and improving efficiency. These companies hardly need a network engineer who is motivated to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the forefront of IT support, performing a wide variety of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Businesses who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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