Onsite and Remote Network Consulting

Fast Remote Technical Support for Cambridge United Kingdom Computer Systems
For companies located in Cambridge United Kingdom, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick fixes somehow turn into large tabs. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes that allow the maximum degree of effectiveness for online technical support and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to link to your company's system remotely without breaching network security.

Progent's sophisticated service database system includes extensive histories for all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to each Progent client by any Progent engineer. This database of trouble tickets and fixes is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions quickly.

Remote support services available from Progent to customers in Cambridge United Kingdom include:

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online service professionals can provide computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad variety of platform support services including Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Microsoft Office Access Programming, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide array of affordable PC desktop consulting and support services to help you business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle even the most stubborn challenges encountered in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness since their broad experience allows them to fix problems quickly. In common instances, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your network using the latest remote support tools in order to provide quick, secure, and affordable diagnosis and remediation.

  Progent's CCIEs can provide help for the complete line of Cisco's popular family of infrastructure appliances by offering consulting services that include:

  • ASA Next Generation Firewalls with Firepower Services Configuration and Troubleshooting
  • Cisco Routers Consulting Services
  • Cisco Catalyst Switches Deployment Expertise
  • Nexus Switches Configuration and Maintenance Expertise
  • Meraki MS Switches Deployment Services
  • Cisco Aironet APs Design Help
  • Cisco Wireless Controllers Consultants
  • Cisco Meraki Wireless Access Points Deployment Expertise
  • Cisco Unified Communications Manager/CallManager Integration
  • Cisco Voice over IP Phones and IP Video Phones Consulting Services and Wireless VoIP Phone Integration
  • Cisco Security and VPN Integration Services
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise

• CISSP, ISSAP, and CISM Premier System Security Professionals
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security support services available from Progent include: comprehensive data security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; securing your email infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Cloud Integration Solutions
  Progent offers expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 integration with local installations of Exchange, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a wide spectrum of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux support engineers can offer emergency online assistance analyzing problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
  — Apple Mac OS X
  — Solaris
  — IBM AIX OS
  — HP-UX
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX (SGI/IRIX)
  

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of vital files, apps, system images, and VMs. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

• Call Center Services
  Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

  Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk staff of veteran information technology professionals provides your customers in Cambridge United Kingdom rapid communication with a dependable network service group with substantial experience providing telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's intent is to solve and not simply track technical problems.

• Business Applications Support: Training, Customization, and Troubleshooting
  Progent's Applications Experts Group can supply online advanced consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, programming, and education services, see Progent's Business Application Experts Team.

• Unified and Automated Management of Hybrid Cloud Networks
  System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

• Remote IT Infrastructure Monitoring Services
  Progent can deliver companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so that your IT support is proactive rather than reactive. By spotting looming problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a combination of OS platforms.

Even if your Cambridge organization works with a regular freelance consultant or employs an in-house organization that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden system crises or especially complicated integration problems.

Features of Progent's Online Network Support for Cambridge United Kingdom
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give businesses in Cambridge United Kingdom unparalleled leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

• Fast Phone Contact with Microsoft Premier Professionals
  Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Cambridge United Kingdom and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing training.

• Per Minute Billing to Minimize Expenses
  Progent provides online support on a by-the-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for phone help and asks for no monthly subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for quick fixes.

• Access to Cisco Certified Network Architecture Specialists
  Progent's certified experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.

• Application Specialists Team
  Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise in critical application areas. Help available from the Application Experts staff includes:
  — Microsoft Dynamics GP Consulting and Programming
  — Microsoft Project and Project Online Support
  — Office 365 solutions consulting
  — Office Excel and Office 365 Excel Consulting and Application Development
  — Office Word and Office 365 Word Support
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — Microsoft Power BI Integration and Training
  — UNIX, Linux and Sun Solaris Support
  — Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
  — Oracle Management and Application Programming
  — MySQL Database Administration and Software Programming
  — Apple Mac Integration
  — Amazon Marketplace Web Service (Amazon MWS) Software Integration

  By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the unique needs of your company.

• Advanced Online Connectivity Tools
  Protected online access permits Progent's support experts to observe precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise require an expensive personal service call. Effective remote access tools and expert engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and automated network tracking.

• Support for Mainstream VPN Gateways
  Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

• 24-hour Support for Maximum System Availability
  For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network uptime.

• Help Desk Services
  Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose clients require instant access to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Entire Line of Server Platforms
  Progent offers world-class expertise for Microsoft's leading server products with services that include Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to permit simple problems to fester.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

• Remote Network Monitoring with MS Operations Manager
  Progent is one of the few IT service companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.