Immediate Remote Help for Cambridge United Kingdom Information Networks
Immediate Online Technical Support for Cambridge SystemsFor companies located in Cambridge United Kingdom, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves additionally in indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from situations where speedy. minor fixes somehow turn into substantial bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your network remotely without compromising corporate security.

Progent's proven technical support reporting system stores comprehensive histories for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance provided to every Progent client by any Progent engineer. This archive of anomalies and resolutions is stored as a conveniently retrievable support database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft make available other vast support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find the most efficient resolutions in the least time.

Remote support provided by Progent to customers in Cambridge United Kingdom include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center software to meet the special needs of your company, or providing temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle high-demand events like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology experts gives your workers in Cambridge United Kingdom immediate communication with a dependable technical support resource with extensive background providing telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major driver of company efficiency, and Progent's policy is to fix and not just record technical issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Cambridge United Kingdom remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive and automated. By exposing looming issues before they cause downtime, remote monitoring can minimize disruptive and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support multiple platforms.
How Your Cambridge Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Cambridge United Kingdom, Progent's online computer support specialists are ready to deliver professional and affordable IT help the moment your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Cambridge company deals with a local independent support technician or employs a full time organization that know how to handle ordinary computer issues, Progent’s Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to address sudden network emergencies or especially tough integration projects.

Details of Progent's Online Network Support for Cambridge United Kingdom
Progent's online help, remote troubleshooting, network security consulting, and network management services offer businesses in Cambridge United Kingdom the greatest leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk call center services and network management, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical expertise, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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