Fast and Affordable Remote Support for Cambridge United Kingdom Information Networks
For organizations located in Cambridge United Kingdom, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve most information system issues rapidly. This lowers immediate costs since service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for solving problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-tested processes that permit the highest degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to connect to your company's environment remotely without breaching network security.
Progent's proven service reporting system maintains comprehensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support provided to every Progent client by every engineer. This database of problems and resolutions is organized as a conveniently exploitable proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions promptly.
Online technical support services available from Progent to businesses in Cambridge United Kingdom include:
Certified Windows Experts
Progent's Microsoft-expert online support professionals can deliver network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help you company to install, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most complex issues associated with network planning, installation, administration, compliance, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to find solutions for problems quickly. In typical cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network using sophisticated on-line support tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of networking appliances by delivering services that include:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate rapidly following a serious penetration. Security services available from Progent include: comprehensive data security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online support services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad array of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Cambridge Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk team of seasoned information technology experts offers your customers in Cambridge United Kingdom quick assistance from a reliable support group with substantial experience providing phone consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a significant enabler of business performance, and Progent's target is to fix instead of simply track network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, customization, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Cambridge United Kingdom remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your IT maintenance is proactive and automated. By detecting emerging trouble spots before they grow into downtime, remote monitoring can minimize disruptive and costly service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on multiple platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Cambridge United Kingdom, Progent's online computer support engineers are ready to deliver effective and cost-effective IT support whenever your organization requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Cambridge business relies on a local freelance support technician or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to address sudden system emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Support for Cambridge United Kingdom
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give companies in Cambridge United Kingdom unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Cambridge United Kingdom and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a minute-by-minute basis, so you pay only for the services you receive. Progent has no minimum charge for phone support and asks for no monthly subscription fee for services provided during normal business hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for IT generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that fit the unique needs of your business.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to produce quick solutions to issues that could otherwise require a costly personal visit. Cutting-edge online connectivity tools and expert engineers combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for High System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of detailing and archiving service records allows more efficient service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.