Immediate Online Troubleshooting for Cambridge United Kingdom Networks
For organizations in Cambridge United Kingdom, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent's remote service group can link to your company's system without breaching system security.
Progent's powerful technical support database system keeps detailed documentation for all support that Progent's clients have been provided. Progent's team engineers have access to the history of support rendered to every customer by every engineer. This archive of issues and repairs is organized as a conveniently retrievable support knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to come up with the best solutions in the least time.
Online technical support services provided by Progent to businesses in Cambridge United Kingdom include:
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Certified Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide range of technology support services such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a person's networking skills at the expert level. CCIEs know how to resolve even the most difficult challenges occurring in network planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to solve problems rapidly. In many instances, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your network using advanced remote support technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity appliances. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points engineering support, Cisco wireless controllers support Services, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can help businesses to identify and isolate breached servers and endpoints and protect undamaged assets from being compromised. If your Cambridge network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Cambridge organization to rebuild a system damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of IT security experts have the wide range of skills required to rebuild all critical facets of a targeted network rapidly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration expertise.
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CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can strengthen the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
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Cloud Integration Solutions

Progent offers advanced online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration with on-prem installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based support services to address a broad array of information technologies including network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so that potential issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of in-depth management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid restoration of vital files, applications, images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support team. Client access to the Help Desk, delivery of support, issue escalation, ticket creation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether issues are taken care of by your in-house network support resources, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your share of IT support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training.
To find out more about ProSight Co-Managed Call Desk, visit ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:
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Call Center Services
Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Cambridge United Kingdom quick assistance from a reliable technical support resource with years of background providing phone help and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a significant driver of business productivity, and Progent's aim is to fix instead of merely record technical issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote professional consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Cambridge United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so your network support is proactive and automated. By anticipating potential issues before they cause network outages, remote monitoring can avoid disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of platforms.
How Your Cambridge Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Cambridge United Kingdom, Progent's online computer support specialists are ready to deliver professional and cost-effective system support whenever your company has to have it. More than two decades of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Cambridge business deals with a local independent support technician or employs a full time IT staff that can deal with day-to-day network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to solve sudden network emergencies or especially challenging integration problems.
Details of Progent's Online Computer Services for Cambridge United Kingdom
Progent's online help, remote repair, system security consulting, and network administration services give offices in Cambridge United Kingdom unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Cambridge United Kingdom and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and imposes no monthly retainer for support services provided during regular working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of system integration, MS Exchange consulting, network security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help available from the Application Experts Group includes:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Software Design
Mac Integration
Amazon MWS Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and thorough IT solutions that address the specific needs of your business.
- State of the Art Online Connectivity Tools
Protected remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly personal service call. Effective remote access tools and experienced engineers combine to enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For companies with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, performing a broad variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.