Immediate Remote Help for Cambridge United Kingdom Computer Systems
Immediate Remote Support for Cambridge SystemsFor companies in Cambridge United Kingdom, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated technology needed to resolve most information system problems rapidly. This reduces immediate costs because service calls use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast fixes somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and proven processes which promote the highest level of efficiency for online engineering help and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your system remotely without breaching network security.

Progent's advanced service database system stores detailed documentation of the service that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to each client by any Progent consultant. This archive of issues and repairs is organized as a conveniently exploitable support knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other vast technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service experts can come up with optimal solutions quickly.

Remote technical services offered by Progent to clients in Cambridge United Kingdom include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and fast restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you�re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or improving your existing one, selecting or enhancing Call Center software to address the special demands of your corporation, or providing temporary online personnel to reinforce your internal Help Desk Call Center team to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in Cambridge United Kingdom quick communication with an effective network service resource with extensive background providing phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business performance, and Progent's intent is to fix instead of merely report technical issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote professional engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, MS Project, Office Word, and Office Excel. For additional information about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By spotting possible trouble spots before they result in network outages, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a mix of platforms.
How Your Cambridge Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Cambridge United Kingdom, Progent's online network support engineers can provide professional and economical system help the moment your company has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Cambridge organization deals with a local independent support technician or employs a full time IT staff that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to deal with sudden network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Support for Cambridge United Kingdom
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Cambridge United Kingdom unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk services and system administration, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, at the front lines of network support, performing a wide range of IT projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Companies who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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