Immediate Remote Help for Cambridge United Kingdom Networks
Fast Phone Help for Cambridge SystemsFor companies in Cambridge United Kingdom, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated technology needed to solve most information system problems rapidly. Efficient support lowers direct expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with indirect costs by reducing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and field-tested processes that allow the maximum degree of efficiency for online consulting and repair for IT systems of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to access your company's computer system without violating corporate security.

Progent's proven customer support reporting system stores comprehensive records for the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance provided to each client by every Progent consultant. This database of trouble tickets and responses is stored as a readily accessible proprietary knowledge base that allows Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up additional massive technical support databases and permit fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions in the least time.

Remote technical support services available from Progent to customers in Cambridge United Kingdom include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center software to address the unique needs of your company, or adding occasional online personnel to supplement your in-house Help Desk team to handle demanding scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology experts offers your workers in Cambridge United Kingdom instant contact with a dependable network service group with substantial experience delivering phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major driver of business efficiency, and Progent's policy is to fix and not just report IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers phone-based professional engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Cambridge United Kingdom online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so that your computer support is proactive and automated. By spotting potential problems before they cause downtime, system monitoring can avoid inconvenient and costly network breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
How Your Cambridge Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Cambridge United Kingdom, Progent's online network support engineers are ready to provide professional and economical IT support the moment your company has to have it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Cambridge office relies on a local independent support technician or employs a full time IT staff that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to deal with unexpected system crises or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Cambridge United Kingdom
Progent's remote technical help services allow your Cambridge company to realize the advantages of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic worth by being more available, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Cambridge United Kingdom, nearby network support providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of network problems. However, IT crises sometimes occur when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable way to augment your regular help and to transfer useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance consultants. While freelance consultants have less internal costs than big service organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback help may force your business to go without help during an IT crisis. As your business expands, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system is always available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a strong framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the business. These poorly designed systems need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and improving efficiency. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for fast repairs so you won't be forced to allow minor problems to fester.


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