Fast Remote Technical Support for Cambridge United Kingdom Networks
Fast Remote Help for Cambridge SystemsFor businesses in Cambridge United Kingdom, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to solve most information system issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and proven methodologies that promote the highest level of efficiency for online help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your company's computer system without breaching network security.

Progent's powerful service database application keeps thorough records for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent customer by every Progent engineer. This history of problems and fixes is organized as an easily searchable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts are able to arrive at optimal solutions quickly.

Remote technical support services offered by Progent to clients in Cambridge United Kingdom include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast recovery of critical files, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting tools designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your current organization, evaluating or enhancing Call Center software products to handle the special demands of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned network experts offers your computer users in Cambridge United Kingdom instant communication with a dependable technical support resource with substantial experience providing telephone-based help and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a major enabler of business efficiency, and Progent's policy is to resolve instead of just track technical issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional engineering expertise and training in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they evolve into downtime, system monitoring can ward off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple OS platforms.
How Your Cambridge Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Cambridge United Kingdom, Progent's phone-based network support engineers can deliver effective and economical IT help the instant your company has to have it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Cambridge office deals with a regular freelance support technician or employs an in-house organization that can handle day-to-day computer issues, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to fix unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Cambridge United Kingdom
Progent's online technical help services allow your Cambridge organization to realize the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Cambridge United Kingdom, nearby computer support resources, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, serious problems may spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support specialists provide an easy, fast, and economical solution to supplement your local help and to convey useful knowledge to increase your capability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people have smaller overhead than big consulting companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may require your business to go without assistance during an emergency. As your company grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an IT architecture created on a modest budget. Without a proper framework, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built environments need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can offer the solid foundation to handle current business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated maze of product options capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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