Fast and Affordable Online Help for Cambridge United Kingdom Computer Networks
For organizations in Cambridge United Kingdom, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent value because they possess the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This lowers direct costs since solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-tested methodologies that permit the highest level of effectiveness for remote help and repair for information networks of any size. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your company's network without breaching system security.
Progent's powerful customer support database system maintains extensive documentation of the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of assistance rendered to each Progent client by any Progent consultant. This database of problems and resolutions is organized as a readily exploitable internal database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online service specialists are able to find the most efficient resolutions in the least time.
Remote services provided by Progent to customers in Cambridge United Kingdom include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of technology support services including Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist you business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Windows 11 system design and upgrade consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most stubborn issues associated with network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value since their depth of expertise enables them to resolve problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via the latest remote support technology in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking devices. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Access Points engineering support, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to improve the safety of your Windows, macOS and OS X, or Linux network against attacks or help you to clean up quickly after a serious breach. Security solutions available from Progent include: in depth data security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; building safe architectures for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a wide range of information technologies including network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Cambridge Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk application software to handle the unique requirements of your business, or adding occasional phone support staff to reinforce your internal Help Desk team during demanding scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network experts provides your workers in Cambridge United Kingdom immediate communication with a dependable technical support resource with years of background offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a key enabler of business success, and Progent's aim is to solve and not merely track technical issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Group can supply online advanced engineering support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Cambridge United Kingdom online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so your computer support is proactive and automated. By anticipating possible issues before they evolve into crashes, system monitoring can minimize inconvenient and expensive network breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a mix of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Cambridge United Kingdom, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT support the instant your company requires it. More than two decades of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your Cambridge office works with a local freelance consultant or employs an in-house IT staff that can deal with common computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address unexpected system emergencies or especially complex integration projects.
Features of Progent's Online Network Services for Cambridge United Kingdom
Progent's phone help, remote repair, network security expertise, and network management services offer companies in Cambridge United Kingdom unparalleled leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your office world class network support while permitting you to avoid the cost and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Cambridge United Kingdom and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for online service and asks for no ongoing retainer for support services provided during normal working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of authorized specialists with experience in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support services include system integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that match the special needs of your company.
- State of the Art Remote Access Tools
Protected remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive onsite visit. Cutting-edge remote access tools and experienced engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for High Network Availability
For offices with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, at the forefront of network support, performing a wide variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.