Onsite and Remote Network Consulting and Troubleshooting

Fast Remote Technical Support for Cambridge United Kingdom Networks
For businesses in Cambridge United Kingdom, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to solve most information system issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and proven methodologies that promote the highest level of efficiency for online help and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your company's computer system without breaching network security.

Progent's powerful service database application keeps thorough records for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent customer by every Progent engineer. This history of problems and fixes is organized as an easily searchable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts are able to arrive at optimal solutions quickly.

Remote technical support services offered by Progent to clients in Cambridge United Kingdom include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online service engineers offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Microsoft Office Access Programming, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a wide array of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier accreditation for network engineers, and certifies an individual's networking knowledge at the master level. CCIEs can handle even the most stubborn problems associated with network design, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In typical cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of the latest remote support technology to perform efficient, safe, and affordable analysis and remediation.

  Progent's CCIEs offer help for all of Cisco's popular family of networking products by delivering consulting services that include:

  • ASA Next Generation Firewalls with Firepower Configuration and Troubleshooting
  • Cisco Routers Engineering Services
  • Catalyst Switches Consulting and Support Services
  • Nexus Switches Support and Troubleshooting Expertise
  • Cisco Meraki Switches Consulting and Support Services
  • Cisco Aironet APs Deployment Expertise
  • Cisco Wireless Controllers Experts
  • Cisco Meraki Wireless Access Points Consulting Services
  • Cisco Unified Communications Manager (CallManager) Planning and Deployment
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting Services and Wireless VoIP Phone Solutions
  • Cisco Security and VPN Setup and Troubleshooting Support
  • SIP and CUBE Integration Solutions: SIP Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to assist organizations to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and quarantine breached servers and endpoints and protect clean assets from being compromised. If your Cambridge system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Services
  Progent's ransomware recovery experts can assist your Cambridge organization to rebuild a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of cybersecurity experts have the broad range of knowledge required to reconstruct all critical facets of a compromised system rapidly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and operational restoration expertise.

• CISM and CISSP Premier System Security Specialists
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

• Cloud Integration Solutions
  Progent can provide advanced remote consulting to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of information technologies such as system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems affecting UNIX/Linux systems based on popular versions of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — SGI/Irix
  

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast recovery of critical files, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

• Patch Management: Patch Management Services
  Progent's support services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time reporting tools designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:

• Help Desk Call Center Support
  Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

  Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your current organization, evaluating or enhancing Call Center software products to handle the special demands of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.

  Progent's Help Desk staff of seasoned network experts offers your computer users in Cambridge United Kingdom instant communication with a dependable technical support resource with substantial experience providing telephone-based help and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a major enabler of business efficiency, and Progent's policy is to resolve instead of just track technical issues.

• Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Consulting staff provides remote professional engineering expertise and training in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Environments
  System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent can deliver companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they evolve into downtime, system monitoring can ward off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple OS platforms.

Even if your Cambridge office deals with a regular freelance support technician or employs an in-house organization that can handle day-to-day computer issues, Progent's Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to fix unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Cambridge United Kingdom
Progent's online technical help services allow your Cambridge organization to realize the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

• Seamless virtual expansion of your on-site IT resources
  With most organizations in Cambridge United Kingdom, nearby computer support resources, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, serious problems may spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support specialists provide an easy, fast, and economical solution to supplement your local help and to convey useful knowledge to increase your capability to resolve future problems in-house.

• Less Reliance on Individual Service Providers
  For network maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people have smaller overhead than big consulting companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may require your business to go without assistance during an emergency. As your company grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.

• Build a Solid Foundation for Seamless Growth
  Companies typically start with an IT architecture created on a modest budget. Without a proper framework, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. These poorly built environments need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can offer the solid foundation to handle current business demands and simplify future growth.

• Interact with Problem Solvers Instead of Technology Resellers
  Smaller organizations need guidance and technical education to negotiate an increasingly complicated maze of product options capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Full Line of Servers
  Progent can provide in-depth support for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to allow less critical problems to fester.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

• 24x7 Network Monitoring with MS System Center Operations Manager
  Progent is one of the only support firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.