Immediate Remote Technical Support for Cambridge United Kingdom Computer Networks
Urgent Phone Help for Cambridge NetworksFor companies located in Cambridge United Kingdom, Progent provides remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced tools necessary to solve most network issues quickly. This reduces immediate expenses since solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor fixes manage to turn into big invoices. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for online help and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to connect to your company's system without violating network security.

Progent's sophisticated technical support reporting application keeps extensive histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of assistance rendered to each Progent client by any Progent consultant. This database of issues and responses is stored as a conveniently retrievable internal database that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online consulting specialists can come up with the most efficient resolutions promptly.

Remote technical support services offered by Progent to clients in Cambridge United Kingdom include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight suite of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid recovery of vital files, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or enhancing your current one, identifying or modifying Help Desk application software to address the special requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk group to handle high-demand situations like software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced network professionals offers your computer users in Cambridge United Kingdom fast assistance from a large network service group with extensive experience delivering phone support and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a key enabler of business success, and Progent's intent is to fix and not merely record technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides online professional engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Cambridge United Kingdom remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so your network support is proactive and automated. By detecting possible trouble spots before they result in downtime, system monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of OS platforms.
How Your Cambridge Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Cambridge United Kingdom, Progent's online network support specialists are ready to provide expert and economical system help the moment your company requires it. Over 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Cambridge organization deals with a local freelance consultant or employs a full time IT staff that know how to deal with day-to-day network problems, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Support for Cambridge United Kingdom
Progent's phone help, remote troubleshooting, system security consulting, and network administration services give companies in Cambridge United Kingdom unparalleled leverage for your support budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk services and system management, Progent's professionals can deliver your business world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the forefront of IT support, performing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for using technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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