Immediate Online Troubleshooting for Cambridge United Kingdom Networks
Urgent Remote Consulting for Cambridge SystemsFor organizations in Cambridge United Kingdom, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical online support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where fast solutions somehow turn into big bills. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent's remote service group can link to your company's system without breaching system security.

Progent's powerful technical support database system keeps detailed documentation for all support that Progent's clients have been provided. Progent's team engineers have access to the history of support rendered to every customer by every engineer. This archive of issues and repairs is organized as a conveniently retrievable support knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to come up with the best solutions in the least time.

Online technical support services provided by Progent to businesses in Cambridge United Kingdom include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so that potential issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid restoration of vital files, applications, images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support team. Client access to the Help Desk, delivery of support, issue escalation, ticket creation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether issues are taken care of by your in-house network support resources, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your share of IT support work as needed. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Cambridge United Kingdom quick assistance from a reliable technical support resource with years of background providing phone help and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a significant driver of business productivity, and Progent's aim is to fix instead of merely record technical issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote professional consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Cambridge United Kingdom online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager for your environment so your network support is proactive and automated. By anticipating potential issues before they cause network outages, remote monitoring can avoid disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of platforms.
How Your Cambridge Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Cambridge United Kingdom, Progent's online computer support specialists are ready to deliver professional and cost-effective system support whenever your company has to have it. More than two decades of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Cambridge business deals with a local independent support technician or employs a full time IT staff that can deal with day-to-day network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to solve sudden network emergencies or especially challenging integration problems.

Details of Progent's Online Computer Services for Cambridge United Kingdom
Progent's online help, remote repair, system security consulting, and network administration services give offices in Cambridge United Kingdom unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, performing a broad variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    Progent's certified Internet Security and Acceleration Server consultants have long backgrounds configuring ISA Server-based security installations for IT networks with multiple offices, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can assist your company in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your information security requirements without overly restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent's certified SQL Server application programmers and DBAs offer online expertise to help businesses of all sizes to build, manage, and maintain applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants offer support for any facet of the application life cycle in solutions that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Solaris family support experts offer small companies and developers help with managing and maintaining Solaris systems that run with Microsoft-powered networks. Progent offers your business contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of experience offers you an easy single consulting firm to show you how to create and manage a protected and robust cross-platform network and communications environment that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each staff member to every customer. The practice of documenting and archiving support activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who won't release vital service information.

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