Fast and Affordable Remote Troubleshooting for Cambridge United Kingdom Networks
Urgent Online Support for Cambridge NetworksFor companies in Cambridge United Kingdom, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent value because they possess the practical background and are equipped with the sophisticated tools required to solve the majority of network issues rapidly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where fast repairs manage to end up as major tabs. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to interface to your network remotely without violating network security.

Progent's sophisticated customer support reporting application stores thorough records describing all support that Progent's customers have received. Progent's staff engineers have access to the details of assistance rendered to every customer by every Progent engineer. This history of anomalies and responses is stored as an easily accessible proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other massive support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions in the least time.

Remote technical services offered by Progent to customers in Cambridge United Kingdom include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk software to handle the special demands of your company, or providing temporary phone support personnel to reinforce your existing Call Center group during high-demand situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Cambridge United Kingdom quick assistance from a large technical support resource with years of experience offering telephone-based consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's aim is to resolve rather than merely document technical issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Cambridge United Kingdom remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By exposing potential trouble spots before they expand into crashes, automated monitoring can avoid disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support multiple operating systems.
How Your Cambridge Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Cambridge United Kingdom, Progent's online computer support engineers can provide expert and cost-effective IT help the moment your business has to have it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Cambridge office relies on a local independent consultant or maintains an in-house organization that know how to deal with common network issues, Progent’s Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to address sudden system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Cambridge United Kingdom
Progent's remote support services allow your Cambridge company to realize the advantages of timely, world-class network support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most companies in Cambridge United Kingdom, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of network issues. However, major troubles can spring up when local support personnel are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service personnel. In these situations, Progent's online support experts give you a convenient, fast, and budget-friendly way to augment your local resources and to pass on valuable knowledge to improve your ability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance consultants. While freelance consultants have less overhead than larger consulting firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your business grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Businesses typically begin with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These badly designed systems need careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to handle vital business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices need advice and technical training to negotiate an ever more complicated array of product alternatives available for promoting business success and improving productivity. They hardly need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined support software, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



An index of content::

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