Fast Remote Technical Support for Cambridge United Kingdom Computer Systems
Immediate Remote Technical Support for Cambridge NetworksFor companies located in Cambridge United Kingdom, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve most information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick fixes somehow turn into large tabs. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven processes that allow the maximum degree of effectiveness for online technical support and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to link to your company's system remotely without breaching network security.

Progent's sophisticated service database system includes extensive histories for all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to each Progent client by any Progent engineer. This database of trouble tickets and fixes is structured as a quickly accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions quickly.

Remote support services available from Progent to customers in Cambridge United Kingdom include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of vital files, apps, system images, and VMs. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology professionals provides your customers in Cambridge United Kingdom rapid communication with a dependable network service group with substantial experience providing telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's intent is to solve and not simply track technical problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Cambridge United Kingdom online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so that your IT support is proactive rather than reactive. By spotting looming problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a combination of OS platforms.
How Your Cambridge Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Cambridge United Kingdom, Progent's online network support engineers can deliver professional and cost-effective IT support the instant your business requires it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the expense and lost time associated with in-person support visits.

Even if your Cambridge organization works with a regular freelance consultant or employs an in-house organization that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve sudden system crises or especially complicated integration problems.

Features of Progent's Online Network Support for Cambridge United Kingdom
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give businesses in Cambridge United Kingdom unparalleled leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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