Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time among the most successful products for achieving location-independent connectivity to messaging, calendars, web applications, and other vital business information. Progent offers Campinas, São Paulo companies support from BlackBerry-certified experts who can help companies to manage existing BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, successful deployment and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations often turn to external support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to design, manage, and repair BlackBerry environments economically and efficiently, eliminating the need for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote support model, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can track and support BlackBerry devices across your company, define security policies that are right for your business, develop custom wireless software, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Onsite IT Consulting
Progent locations in São Paulo Metro

City Address Phone Link
Barueri-Alphaville Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
+55 (11) 3181 7794 Barueri-Alphaville Network Support Services
Campinas R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
+55 (19) 3500 2542 Campinas Network Support Services
Guarulhos R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
+55 (11) 3181 7402 Guarulhos Network Support Services
Jundiaí R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
+55 (11) 4230 0538 Jundiaí Network Support Services
Santos Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
+55 (13) 4040 4457 Santos Network Support Services
São José dos Campos Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
+55 (12) 3600 2496 São José dos Campos Network Support Services
São Paulo R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
+55 (11) 3197 4346 São Paulo Network Support Services
Sorocaba Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
+55 (15) 3042 0807 Sorocaba Network Support Services

Integration Support for BlackBerry BES Server
Research in Motion's advanced solution for managing big groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, Lotus, or Groupwise clients to transmit and receive emails that stay encrypted during wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a wide variety of crucial administrative jobs that span from smartphone configuration and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-premier consultants can show you how to utilize RIM BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry device software remotely
  • Manage user and group configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-premier consultants can also assist you to use BlackBerry BES Server to implement key procedures not supported by the less advanced BES Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant architecture based on virtualization
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Automatically track and analyze the health of your BlackBerry solution

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned service professionals can in addition assist your business to resolve a wide range of issues concerning synchronization, device recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small office networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support expenses low and, by resolving problems promptly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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