Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most popular solutions for maintaining anytime-anywhere access to email, calendars, web-based programs, and other vital business data. Progent offers Campinas, São Paulo businesses the expertise of BlackBerry-premier professionals who can help businesses to manage existing BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the sophistication of small company networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the norm for organizations of all sizes, effective integration and maintenance of BlackBerry solutions has grown more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations frequently resort to outside consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's proven remote service delivery model, gives small businesses an economical solution for integrating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to help you monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize wireless software, and make sure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored rapidly and safely.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Onsite IT Consulting
Progent locations in São Paulo Metro

City Address Phone Link
Barueri-Alphaville Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
+55 (11) 3181 7794 Barueri-Alphaville Network Support Services
Campinas R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
+55 (19) 3500 2542 Campinas Network Support Services
Guarulhos R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
+55 (11) 3181 7402 Guarulhos Network Support Services
Jundiaí R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
+55 (11) 4230 0538 Jundiaí Network Support Services
Santos Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
+55 (13) 4040 4457 Santos Network Support Services
São José dos Campos Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
+55 (12) 3600 2496 São José dos Campos Network Support Services
São Paulo R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
+55 (11) 3197 4346 São Paulo Network Support Services
Sorocaba Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
+55 (15) 3042 0807 Sorocaba Network Support Services

Consulting Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted in transit to provide maximum security. BlackBerry Enterprise Server also simplifies a wide selection of critical administrative tasks that span from BlackBerry setup and updates to wireless security and high availability.

BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-premier consultants can assist you to utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control client settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier consultants can also assist your company to use BlackBerry Enterprise Server to perform important tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant architecture using VMware
  • Deploy BlackBerry smartphones remotely
  • Set custom administration roles
  • Monitor and report on the overall health of your system

Progent's Remote BlackBerry-premier Support is Quick and Affordable
For businesses in Campinas, São Paulo who need fast and affordable access to an authorized RIM BlackBerry support professional, Progent delivers effective remote assistance from a veteran network support staff who have delivered IT solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel expense and lets engineers solve technical issues quickly, so you reduce lost productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and can provide professional support in areas including resolving synchronization issues, deploying BlackBerry BES Server, and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can also assist your business to resolve a broad range of problems associated with synchronization, handset detection, email reconciliation, web browsing, wireless connectivity, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small company networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry support costs low and, by dealing with issues promptly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also assist you to use management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to select and install sensible security configurations.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution architecture, roll-out planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a mobile wireless environment that meets your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry consultant can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
To ask Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.

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    Progent's Sun Solaris family consulting services offer small businesses and developers help with administering and maintaining Sun Solaris environments that operate with Microsoft-powered networks. Progent offers your organization access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad range of expertise provides you with an easy one-stop source to show you how to build and manage a protected and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Microsoft SQL Server 2016 introduces major improvements in speed, scale, security, availability, mobile computing support, plus integrated analytics and reporting. Innovations include PolyBase for processing relational and non-relational files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help businesses of any size to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and SCOM.

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    Progent's Cisco-certified Wi-Fi technology consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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    Progent's certified database consultants offer businesses of any size remote support for leading database products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include software installation and integration, database architecture and programming, management services, synchronization strategies, capacity planning, performance tuning, data migration, information security, backup/restore options, problem solving, and training.

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    Email Guard by Postini provides constantly updated spam and virus filtering, content filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a regular Postini license, you can still get access to Postini’s Perimeter Management technology through Progent’s E-Mail Guard anti-spam and antivirus service program. Progent’s expert e-mail security professionals can show you how to create an email protection plan that includes anti-spam and virus defense technologies and policies.

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    Progent's Meraki wireless AP experts offer online and onsite support to assist businesses of any size to design, install, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology such as switches, routers and firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security compliance, manageability and uptime for wired and wireless clients irrespective of their location or device.

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    Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security, and boost worker output by making sure that operating systems and applications are always up to date, tracking licensing, and monitoring usage patterns so you can make informed purchasing decisions. Once your organization is set to upgrade your SCCM 2007 configuration management solution, Progent can assist you to prepare for and carry out a smooth move to SCCM 2012.

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    Progent can help you to design an upgrade to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats.

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    Progent’s Technical Response Center provides nationwide extended hours remote troubleshooting for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals offer after-hours telephone support and online secure network connection to troubleshoot and repair technical problems quickly and affordably. The scope of technical expertise represented by Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult network issues to appropriate specialists as required. For critical issues, the TRC endeavors to respond to your call for service within one hour.

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    The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, deploy, optimize, manage and debug firewall environments based on ASA firewalls with Firepower Services.

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    Progent offers a selection of network service packages for small companies. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of System Center Operations Manager 2007, a next-generation network and system support product that monitors the reliability, performance, and safety of your network and identifies incipient troubles before they can bring down your network. With Progent's economically priced IT support packages, small companies can select a simple co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable uptime for key applications by offering unified, mixed-platform tracking of IT resources installed across local datacenters and private and public clouds. Progent's SCOM consulting team offers world-class remote and onsite support to assist organizations of any size to design, implement, optimize, update and troubleshoot SCOM 2016 deployments. Progent can assist your company to migrate to SCOM 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also help you extend your SCOM 2016 scope to incorporate resources hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Progent offers the expertise of RIM BlackBerry-premier consultants who can assist small companies to plan, administer, and repair BlackBerry technology economically and successfully, eliminating the requirement for an internal BlackBerry expert and reducing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of expertise, combined with Progent's efficient online service delivery model, provides small and mid-size companies an efficient solution for integrating BlackBerry technology seamlessly into their information system.

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    Progent’s Technical Response Center offers nationwide remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier support experts offer telephone help and online secure computer access to troubleshoot and repair technical problems rapidly and affordably. The scope of technical expertise represented by Progent's team of nationwide service engineers allows Progent to escalate even the most difficult problems to qualified experts as required.

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    Progent’s Microsoft-certified experts can provide companies of any size consulting, technical support, and application development services for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for efficiently connecting people, teams and data. SharePoint Server offers a central location for your workers or customers to connect to, organize, share and interact with relevant information, documents, and applications and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more economical business practices. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they’ve developed in a way that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help you to maintain your existing SharePoint solution or upgrade to the current version of SharePoint Server or to SharePoint Online.

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    If you are producing UNIX or Linux software on a network that includes Windows-based processors, PCs, and office applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your field of strategic know-how without the continual hassle of managing your business network. Through the use of automated server monitoring and by providing remote and in-person assistance as your business needs it, Progent offers an affordable way for supporting an information network that features high reliability, security, and efficiency. Progent's UNIX/Linux developer support services feature comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, network monitoring services, and Helpdesk support.

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  • System Center Operations Manager Integration Services
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    Medium-size companies can enjoy all the benefits of System Center Operations Manager and have fast availability of Progent’s Microsoft and Cisco Certified IT support experts. Thanks to Progent's economically priced IT service packages, medium-size organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, automated warnings, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical applications who need zero-downtime networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer medium-size business information systems world-class reliability, protection and performance.

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    Progent can provide the expertise of Microsoft-certified engineers and experienced database application programmers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and security professionals to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your business, set up pilot systems at your site or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and configure a cost-effective and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.

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