Expanding your remote workforce can have a major effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Campinas company to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Campinas, São Paulo businesses to succeed with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

Voice/Video Conferencing for At-Home Workers
A broad selection of video conferencing products from major vendors enable virtual discussions, video conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many organizations utilize multiple products to accommodate their different partners and customers. Progent can help you to manage your existing conferencing ecosystem and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. For details about Progent's consulting expertise for Webex as well as for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include voice/video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and assist you to tune your WAN architecture to host them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Campinas, São Paulo company, call 1-800-993-9400 or go to Contact Progent.

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    Progent's data center IT services are intended for companies with hardware located at Internet Data Centers or data center colocation hosting facilities and in need of on-demand in-person service at the co-location site plus remote support from Microsoft and Cisco Certified experts. Progent provides a complete array of IDC and IDC and colo support services such as system topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of non-stop configurations, defining and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server cluster systems.

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet resources while supporting increased productivity by making these resources available to authorized remote users. Internet Security and Acceleration Server can guard corporate applications, services, and information across all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-premier ISA Server 2006 consultants can help you design, deploy, configure, and support ISA Server on your system so that your company benefits from a smart and affordable balance of protection, convenience, and speed.

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    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, in the trenches of network service, executing a broad variety of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems quickly.

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    Microsoft SQL Server 2014 includes major improvements in key areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services that include system design, deployment, management, remediation, and software development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical online and on-premises consulting expertise, application development, and debugging services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive information management system.

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    Remote 24x7 monitoring, proactive alarms, and periodic reports are vital to preserving the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can afford a level of network stability that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as low-cost service packages designed to assist you to identify and fix a an array of IT network issues before they can disrupt productivity.

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    Progent's expert programmers, database architects, and program management consultants can assist large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned program managers for high-level planning and program co-ordination or Progent can help clients plug expertise gaps by offering database architects and software programmers experienced in building line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to integrate SharePoint with additional data sources such as SQL Server and Excel to create data-driven intranets and portal sites. Progent also can provide expertise with web development technologies and can help clients to create, enhance, repair, or migrate web applications to utilize the latest advances in web technology.

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    Medium-size companies can enjoy all the benefits of Microsoft System Center Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Premier IT consulting professionals. Thanks to Progent's economically priced IT service packages, medium-size organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, proactive alerts, in-depth system analysis, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical applications who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager to offer mid-size company networks world-class availability, security and productivity.

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    Progent offers the part-time assistance of a seasoned CIO who can offer strategic direction to assist you pick and support IT solutions to match your current situation and that can be a firm foundation for your future growth. Progent's part-time CIO consulting services offer economic advantages to organizations trying to optimize the benefits from their IT investment but who are unable or hesitant to add one more executive-level position to their full-time staff. Because Progent is vendor-neutral, with a large staff of consultants certified to maintain all major operating systems and networking technologies plus a wide range and business applications, Progent is in an ideal position to offer unbiased advice as well as expert technical support for creating IT systems that fit the particular needs of your organization.

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    Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and public switched telephone network telephony. Microsoft Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and onsite support to help you to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the flexibility to expand with your growing business requirements. Progent's Cisco-Certified network experts are familiar with Cisco's complete family of products aimed at preventing data theft, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control framework for user certification, permissions, and accounting from a graphical Web interface.

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    Progent's Jabber consultants offer remote or onsite expertise to help organizations of any size to plan, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the products, technologies and services that go into creating an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration ecosystem.

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    Progent's Cisco-authorized network professionals can show you how to build an affordable, high availability Internet configuration architecture that can deliver non-stop Internet connectivity through a broad array of fault tolerant Internet network technologies including non-stop BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the most current techniques for high availability Internet access to create an affordable, completely redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet availability.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent offers the services of a CRISC-certified risk management expert to help you to plan and implement an enterprise risk management (ERM) strategy based on leading practices promoted by CRISC and crafted to match your organization's risk tolerance, business objectives, and IT budget.

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