Fast and Affordable Remote Support for Campinas São Paulo Information Networks
Immediate Remote Technical Support for Campinas SystemsFor organizations located in Campinas São Paulo, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support lowers direct costs since solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike many remote service firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor repairs somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which permit the maximum level of effectiveness for online consulting and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's remote service group to link to your company's network without compromising corporate security.

Progent's advanced service database system stores extensive histories describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services rendered to every Progent customer by any engineer. This archive of anomalies and responses is stored as an easily exploitable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service specialists can find the most efficient resolutions in the least time.

Online support offered by Progent to customers in Campinas São Paulo include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and fast recovery of important files, applications, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a different network channel. A broad range of devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your existing organization, identifying or customizing Help Desk Call Center software products to handle the particular needs of your corporation, or adding occasional online personnel to reinforce your existing Call Center resources to deal with high-demand scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts provides your customers in Campinas São Paulo rapid access to a dependable technical support resource with extensive background providing telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a significant enabler of company success, and Progent's intent is to resolve instead of merely annotate IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides remote advanced engineering support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Campinas São Paulo online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so that your network support is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, system monitoring can ward off disruptive and costly service failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate multiple platforms.
How Your Campinas Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Campinas São Paulo, Progent's online network support engineers can provide professional and cost-effective system support the moment your business requires it. More than two decades of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Campinas company has a local freelance consultant or maintains an in-house organization that can deal with common network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to resolve unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Offices in Campinas São Paulo
Progent's remote support services allow your Campinas business to enjoy the benefits of on-call, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Campinas São Paulo, nearby computer support resources, whether consisting of freelance consultants or a full-time IT staff, can take care of typical network issues. However, IT crises can strike when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists give you an easy, fast, and affordable way to supplement your regular help and to transfer valuable knowledge to increase your ability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance consultants. Although freelance service people have smaller overhead than larger service organizations and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup support expertise to insure your network is always available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a proper framework, band-aid repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. Such poorly designed environments require proper analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complex array of product options available for promoting business growth and improving productivity. They do not need a network engineer who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT expertise, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by each consultant to every customer. The discipline of detailing and organizing service records allows more efficient service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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