Fast Remote Troubleshooting for Campinas São Paulo Networks
For companies located in Campinas São Paulo, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote support experts provide excellent leverage because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding system downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to many remote service firms, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where fast solutions manage to turn into major invoices. Progent's skill at handling problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that permit the highest level of efficiency for online engineering help and repair for IT networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to connect to your network remotely without violating network security.
Progent's sophisticated customer support database system stores comprehensive records for the support that Progent's customers have been provided. Progent's team engineers have access to the specifics of assistance provided to each client by every engineer. This database of anomalies and repairs is organized as an easily searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can come up with optimal solutions promptly.
Remote support services provided by Progent to clients in Campinas São Paulo include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging challenges surrounding network planning, installation, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience allows them to fix problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your network by means of sophisticated on-line support tools to provide quick, safe, and economical analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of networking devices. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to clean up quickly after a damaging penetration. Security support services offered by Progent cover in depth network security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Campinas Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting services can support you in building an effective new Call Center or revamping your existing one, identifying or enhancing Help Desk software products to address the special demands of your company, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group to deal with unusually busy events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network consultants offers your clients in Campinas São Paulo instant access to an effective technical support group with years of experience providing telephone-based help and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial contributor to company success, and Progent's intent is to resolve and not merely document IT issues.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional consulting support and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Campinas São Paulo remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your IT support is proactive and automated. By spotting emerging trouble spots before they expand into crashes, proactive monitoring can head off stressful and costly information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a variety of operating systems.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Campinas São Paulo, Progent's phone-based computer support specialists are ready to provide expert and economical IT support whenever your organization requires it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Campinas business deals with a regular freelance consultant or employs a full time organization that know how to handle typical computer problems, Progent’s Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to deal with unexpected system emergencies or particularly tough integration projects.
Details of Progent's Remote Network Support for Campinas São Paulo
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Campinas São Paulo unparalleled leverage for your support investment. Whether you need occasional phone help and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Campinas São Paulo and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online help and requires no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support services include technology integration, Microsoft Exchange expertise, network security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting support for specific business applications. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized source for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the unique needs of your business.
- Sophisticated Remote Access Software
Secure online access permits Progent's support professionals to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise require a costly onsite service call. Cutting-edge remote access software and expert engineers together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.