Fast and Affordable Remote Technical Support for Campinas São Paulo Information Networks
Immediate Phone Technical Support for Campinas SystemsFor organizations in Campinas São Paulo, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the real-world experience and have access to the advanced tools needed to solve most information system issues quickly. This reduces immediate costs because service calls require minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for online technical support and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's computer system remotely without compromising system security.

Progent's advanced service database system keeps comprehensive histories of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance delivered to every client by any Progent engineer. This history of anomalies and solutions is structured as a readily retrievable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available other vast support databases and allow fast access to vendors' internal support staff so Progent's remote consulting experts are able to find optimal solutions in the least time.

Online services offered by Progent to clients in Campinas São Paulo include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and fast restoration of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A broad selection of devices can be used as this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your corporation, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Campinas São Paulo instant access to an effective network service resource with years of experience providing telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to business productivity, and Progent's goal is to solve rather than just annotate technical problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Campinas São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to fit your business so your computer maintenance is proactive and automated. By detecting potential problems before they expand into downtime, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a variety of OS platforms.
How Your Campinas Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Campinas São Paulo, Progent's phone-based computer support engineers are ready to provide expert and affordable IT support whenever your business requires it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Campinas organization works with a regular freelance support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or especially complex integration projects.

Details of Progent's Online Computer Services for Campinas São Paulo
Progent's phone support, remote repair, system security consulting, and network administration services give businesses in Campinas São Paulo unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.

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    Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have certain mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help your organization with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on schedule and within budget.

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    Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a powerful but manageable IT network. The inter-connectivity demands of the Microsoft .NET components included with Microsoft Small Business Server calls for an IT consultant with real-world expertise and extensive knowledge in designing and implementing effective and comprehensive information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and servicing IT environments based on the SBS line of servers and programs.

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    Exchange Server 2013 includes major improvements to the capabilities of Microsoft Exchange 2010 and introduces important new features plus a revamped architecture. These improvements favorably impact vital facets of IT including manageability, availability, security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and deployment plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management services for Exchange Server 2013.

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