Immediate Online Technical Support for Campinas São Paulo Computer Networks
For companies located in Campinas São Paulo, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast fixes somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized tools and proven processes that permit the highest degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent's online support team can connect to your company's network without compromising corporate security.
Progent's advanced service database application maintains comprehensive records describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of all help provided to each client by every Progent consultant. This database of problems and solutions is stored as a readily exploitable proprietary database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service experts can determine optimal resolutions in the least time.
Online support services offered by Progent to companies in Campinas São Paulo include:
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Authorized MS Windows Experts
Progent's Microsoft-expert online support professionals can deliver computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad range of platform support services including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration consulting and Windows 10 integration support, as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
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Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs can resolve the most challenging challenges occurring in network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating software patches. CCIEs represent an exceptional value because their broad expertise permits them to resolve problems quickly. In typical cases, less seasoned engineers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of the latest on-line support tools to perform quick, secure, and affordable analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
City |
Address |
Phone |
Link |
Barueri-Alphaville |
Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 |
Barueri-Alphaville Network Support Services |
Campinas |
R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 |
Campinas Network Support Services |
Guarulhos |
R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 |
Guarulhos Network Support Services |
Jundiaí |
R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 |
Jundiaí Network Support Services |
Santos |
Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 |
Santos Network Support Services |
São José dos Campos |
Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 |
São José dos Campos Network Support Services |
São Paulo |
R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 |
São Paulo Network Support Services |
Sorocaba |
Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 |
Sorocaba Network Support Services |
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs consulting support, Cisco WiFi controllers consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineer can assist you to identify and isolate infected devices and guard undamaged assets from being penetrated. If your Campinas system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery experts can assist your Campinas organization to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of cybersecurity specialists bring the wide selection of skills necessary to reconstruct all vital components of a compromised system rapidly and with little data loss. To learn more, visit Progent's ransomware cleanup and business restoration services.
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CISM and CISSP Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection services that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up quickly after a serious breach. Security solutions offered by Progent cover in depth data security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile communication; protecting your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced remote consulting to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide range of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expert support include:
RedHat
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth reporting utilities created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and enter your password you are requested to verify your identity on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used as this added form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
Progent's Co-managed Help Desk Service provides a transparent supplement to your in-house support group. Client access to the Help Desk, provision of support, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive whether incidents are resolved by your internal network support resources, by Progent, or by a combination. You have unrestricted versatility to extend or shrink your share of technical support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and training.
To learn more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
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Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or improving your established organization, selecting or enhancing Call Center software to address the unique needs of your business, or providing temporary online personnel to work with your in-house Help Desk team during unusually busy situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals gives your computer users in Campinas São Paulo quick communication with a large network service group with years of background offering telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's policy is to solve rather than merely record technical issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply online professional consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Campinas São Paulo remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to fit your environment so your computer support is proactive rather than reactive. By detecting possible issues before they evolve into network outages, automated monitoring can avoid inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate multiple operating systems.
How Your Campinas Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Campinas São Paulo, Progent's online network support engineers can provide professional and cost-effective system help the instant your company needs it. More than two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Campinas company works with a local freelance consultant or employs an in-house organization that can deal with typical network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially complex integration projects.
Benefits of Progent's IT Support for Companies in Campinas São Paulo
Progent's online support services enable your Campinas company to realize the advantages of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business worth by being more available, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
With most companies in Campinas São Paulo, local network support resources, whether made up of outside consultants or an internal maintenance staff, can deal with typical technical problems. However, serious problems sometimes occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service specialists offer a convenient, quick, and affordable way to supplement your local resources and to convey useful knowledge to increase your capability to resolve future issues locally.
- Reduced Dependence on Freelance Service Providers
For network support, smaller organizations often depend on independent freelance service providers. While independent service people have less overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve help may force your company to go without help during an IT crisis. As your business expands, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network stays available.
- Create a Solid Foundation for Seamless Expansion
Organizations typically begin with an information system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly designed environments require careful analysis, smart strategic planning, and wide technical expertise to evolve to a system infrastructure that can deliver the solid foundation to meet critical business requirements and simplify future expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller companies need guidance and technical education to navigate through an ever more complicated maze of technology options capable of promoting business success and improving efficiency. They do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers in-depth support for Microsoft's leading server products with services that include Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to every client. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.