Immediate Remote Troubleshooting for Campinas São Paulo IT Networks
Urgent Remote Technical Support for Campinas NetworksFor organizations in Campinas São Paulo, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you receive. Unlike many remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and proven processes which promote the maximum degree of effectiveness for remote help and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your system remotely without violating network security.

Progent's proven technical support database application keeps detailed histories describing the support that Progent's customers have received. Progent's authorized consultants have access to the records of assistance rendered to every customer by every Progent engineer. This archive of problems and responses is organized as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft open up other vast technical databases and permit fast response from vendors' in-house support staff with the result that Progent's remote service experts can find the most efficient solutions promptly.

Remote services provided by Progent to customers in Campinas São Paulo include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting support can aid you in creating an effective new Call Center or improving your existing one, evaluating or modifying Help Desk software products to meet the particular demands of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources during high-demand scenarios like software migrations, major updates, or installing new business software.

    Progent's Call Center team of seasoned network consultants provides your workers in Campinas São Paulo rapid contact with an effective technical support resource with years of experience delivering phone help and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of business success, and Progent's policy is to resolve and not simply track IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides online professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. For more information concerning Progent's consulting, programming, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Campinas São Paulo online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By uncovering looming problems before they grow into downtime, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a variety of OS platforms.
How Your Campinas Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Campinas São Paulo, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support whenever your organization requires it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Campinas company relies on a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Online Network Services for Campinas São Paulo
Progent's online help, Internet-based repair, system security consulting, and network administration services give companies in Campinas São Paulo unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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