Immediate Online Troubleshooting for Campinas São Paulo IT Networks
For businesses in Campinas São Paulo, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve most network problems quickly. This reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which allow the highest level of efficiency for remote consulting and repair for information systems of all sizes. Progent's online support team can interface to your company's network without violating network security.
Progent's advanced technical support database system maintains extensive documentation of the support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to each Progent customer by every engineer. This history of issues and resolutions is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can come up with the most efficient resolutions promptly.
Remote support available from Progent to clients in Campinas São Paulo include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support services including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to help your company to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and certifies an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex problems associated with network infrastructure planning, deployment, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional value since their broad expertise enables them to fix problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system via state-of-the-art remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
City |
Address |
Phone |
Link |
Barueri-Alphaville |
Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 |
Barueri-Alphaville Network Support Services |
Campinas |
R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 |
Campinas Network Support Services |
Guarulhos |
R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 |
Guarulhos Network Support Services |
Jundiaí |
R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 |
Jundiaí Network Support Services |
Santos |
Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 |
Santos Network Support Services |
São José dos Campos |
Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 |
São José dos Campos Network Support Services |
São Paulo |
R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 |
São Paulo Network Support Services |
Sorocaba |
Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 |
Sorocaba Network Support Services |
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of networking devices. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs deployment support, Cisco WiFi controllers integration consulting, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist you to identify and isolate infected servers and endpoints and guard clean assets from being penetrated. If your Campinas system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery consultants can help your Campinas organization to rebuild a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity specialists bring the broad range of skills necessary to reconstruct all vital components of a compromised network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business continuity services.
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CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a range of system protection services to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent cover thorough data security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced remote consulting services to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a broad array of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent offers expertise include:
RedHat Linux
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential issues can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management staff and your Progent consultant so potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time management reporting tools created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
Progent's Shared Service Desk provides a transparent extension of your core support resources. End user interaction with the Service Desk, delivery of support services, escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive whether incidents are resolved by your internal network support resources, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or shrink your share of support activity as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and training.
To learn more about ProSight Shared Call Desk, go to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special online consulting services include:
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Help Desk Support
Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of veteran network professionals gives your clients in Campinas São Paulo rapid contact with a large network service resource with years of experience delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a major enabler of business productivity, and Progent's aim is to fix instead of merely report IT problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based and in-depth engineering support and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Campinas São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to accommodate your environment so your IT support is proactive rather than reactive. By exposing emerging problems before they cause full-scale emergencies, system monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a mix of operating systems.
How Your Campinas Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Campinas São Paulo, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system help the moment your organization has to have it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Campinas company deals with a local independent support technician or maintains a full time organization that know how to deal with common computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to deal with sudden network crises or particularly complex integration problems.
Benefits of Progent's Network Help for Organizations in Campinas São Paulo
Progent's online IT consulting services allow your Campinas organization to have the advantages of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by becoming more available, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
For most businesses in Campinas São Paulo, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises might occur when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service personnel. In these cases, Progent's online service specialists give you an easy, quick, and economical way to augment your regular resources and to transfer valuable information to increase your capability to resolve downstream problems locally.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller companies commonly rely on individual freelance consultants. While independent consultants carry less overhead than larger support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your company to wait for help during an IT crisis. As your company grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your network stays available.
- Build a Scalable Foundation for Seamless Growth
Organizations often start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems need careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to offer the solid foundation to meet vital business demands and simplify downstream expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller companies need guidance and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and improving efficiency. These companies do not need a network consultant who is trying to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, refined support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoft's leading server platforms with services such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.