Fast and Affordable Remote Help for Campinas São Paulo Computer Systems
Fast Phone Consulting for Campinas NetworksFor businesses in Campinas São Paulo, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most network issues quickly. Efficient support reduces direct expenses because solutions require minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are billed just for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick fixes somehow turn into major bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that allow the maximum level of efficiency for online help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your company's system without violating corporate security.

Progent's advanced technical support database system stores extensive records describing the service that Progent's customers have received. Progent's staff engineers have access to the specifics of all help provided to every customer by any Progent consultant. This history of problems and resolutions is structured as a quickly accessible proprietary database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority access to vendors' in-house product engineers so Progent's online consulting experts can come up with optimal resolutions quickly.

Online technical support services provided by Progent to businesses in Campinas São Paulo include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network consultants offers your clients in Campinas São Paulo rapid access to a dependable network service group with substantial background offering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a solid contributor to company performance, and Progent's aim is to fix instead of simply annotate network issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Team offers phone-based professional engineering support and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive and automated. By spotting possible problems before they result in network outages, system monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate multiple operating systems.
How Your Campinas Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Campinas São Paulo, Progent's online computer support engineers are ready to deliver expert and affordable system help the moment your organization has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Campinas company deals with a regular independent consultant or employs a full time organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to handle unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Campinas São Paulo
Progent's remote network troubleshooting services allow your Campinas company to experience the advantages of timely, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will derive added business value by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most offices in Campinas São Paulo, nearby computer support providers, whether made up of freelance consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems sometimes occur when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support professionals offer a convenient, quick, and affordable solution to supplement your regular resources and to transfer valuable knowledge to improve your ability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices often depend on independent freelance consultants. While freelance service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your network expands, network downtime and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system remains up and running.

  • Build a Solid Basis for Seamless Growth
    Organizations often begin with an information system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such badly built environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can provide the stable foundation to meet vital business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies need guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and improving productivity. Businesses hardly need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the forefront of network service, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you are billed only for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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