Fast and Affordable Remote Support for Campinas São Paulo IT Networks
For companies located in Campinas São Paulo, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. This reduces direct expenses since solutions use up fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with situations where fast solutions manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for remote help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your company's system remotely without breaching network security.
Progent's proven customer support reporting application includes detailed records of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance delivered to each customer by every Progent consultant. This history of anomalies and resolutions is organized as a readily searchable support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to determine the best solutions quickly.
Online services offered by Progent to businesses in Campinas São Paulo include:
Certified MS Windows Support
Progent's Microsoft-expert remote service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop services to help your company to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can handle the most difficult issues encountered in network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their broad experience enables them to find solutions for problems rapidly. In many cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity devices. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help your business to clean up rapidly after a damaging penetration. Security support services offered by Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and fast recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentï¿½s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youï¿½re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Campinas Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or improving your existing one, identifying or modifying Call Center application software to meet the unique demands of your business, or providing temporary online staff to reinforce your in-house Help Desk group to handle high-demand scenarios like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology consultants offers your workers in Campinas São Paulo quick assistance from a large support resource with years of experience delivering phone support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a key driver of company productivity, and Progent's intent is to resolve instead of merely record IT issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By exposing looming trouble spots before they result in full-scale emergencies, system monitoring can avoid disruptive and costly network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of OS platforms.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Campinas São Paulo, Progent's online computer support engineers are ready to deliver professional and economical IT support the instant your organization requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Campinas company has a regular freelance consultant or maintains an in-house IT staff that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to fix unexpected system emergencies or particularly complex integration projects.
Features of Progent's Remote Network Services for Campinas São Paulo
Progent's phone support, remote repair, network security expertise, and network administration services give businesses in Campinas São Paulo unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Campinas São Paulo and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for online help and requires no ongoing subscription fee for support services provided during regular working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of authorized specialists with experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise in specific application areas. Support available from the Application Experts Group includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Database Administration and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that align with the specific needs of your company.
- Advanced Online Connectivity Tools
Protected remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive onsite service call. Sophisticated remote access tools and experienced engineers combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoft’s popular server products with services that include Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.