Fast Online Help for Campinas São Paulo Networks
Fast Remote Consulting for Campinas SystemsFor companies located in Campinas São Paulo, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to solve most network issues rapidly. This reduces direct costs since solutions require minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where quick solutions manage to turn into major bills. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to connect to your company's system without violating system security.

Progent's powerful customer support database application keeps extensive histories for all service that Progent's customers have received. Progent's authorized consultants have access to the history of assistance rendered to every customer by every Progent engineer. This database of anomalies and repairs is stored as a readily searchable proprietary database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting experts can arrive at the best resolutions promptly.

Remote technical support services provided by Progent to businesses in Campinas São Paulo include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast recovery of critical files, applications, images, plus VMs. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and give your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or customizing Call Center software products to handle the special needs of your company, or providing temporary phone support staff to reinforce your existing Call Center resources to deal with high-demand situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your clients in Campinas São Paulo immediate communication with a reliable network service resource with extensive experience offering phone consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's goal is to solve instead of merely track network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. To find out more concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Campinas São Paulo remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By spotting potential trouble spots before they result in downtime, system monitoring can avoid stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a combination of operating systems.
How Your Campinas Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Campinas São Paulo, Progent's online computer support engineers can deliver expert and affordable IT support the instant your business needs it. More than 20 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Campinas company has a local freelance support technician or employs an in-house organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected network crises or especially complex integration problems.

Advantages of Progent's Network Help for Businesses in Campinas São Paulo
Progent's online technical help services allow your Campinas business to have the advantages of timely, expert network support without the cost of maintaining a full-time IT organization. Your information system will derive greater business value by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Campinas São Paulo, local network support resources, whether made up of independent consultants or an internal IT staff, can solve typical technical problems. However, major troubles might strike when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's online service professionals give you an easy, fast, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to improve your capability to resolve future problems locally.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses often depend on individual freelance consultants. Although freelance service people carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your company grows, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an IT architecture created on a modest budget. Without a robust framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the organization. These poorly built environments need proper analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle current business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated array of product alternatives capable of accelerating business success and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.

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