Fast and Affordable Remote Technical Support for Campinas São Paulo Information Networks
For organizations in Campinas São Paulo, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent value because they have the real-world experience and have access to the advanced tools needed to solve most information system issues quickly. This reduces immediate costs because service calls require minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for online technical support and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's computer system remotely without compromising system security.
Progent's advanced service database system keeps comprehensive histories of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance delivered to every client by any Progent engineer. This history of anomalies and solutions is structured as a readily retrievable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available other vast support databases and allow fast access to vendors' internal support staff so Progent's remote consulting experts are able to find optimal solutions in the least time.
Online services offered by Progent to clients in Campinas São Paulo include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of technology support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and indicates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most difficult challenges surrounding network infrastructure planning, integration, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional value because their deep expertise enables them to solve problems quickly. In common cases, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your network using sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking products. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security support services offered by Progent cover comprehensive information security assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of computer technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and fast restoration of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A broad selection of devices can be used as this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Campinas Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your corporation, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources during high-demand scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Campinas São Paulo instant access to an effective network service resource with years of experience providing telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a solid contributor to business productivity, and Progent's goal is to solve rather than just annotate technical problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Campinas São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to fit your business so your computer maintenance is proactive and automated. By detecting potential problems before they expand into downtime, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a variety of OS platforms.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Campinas São Paulo, Progent's phone-based computer support engineers are ready to provide expert and affordable IT support whenever your business requires it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Campinas organization works with a regular freelance support technician or maintains an in-house IT staff that can handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or especially complex integration projects.
Details of Progent's Online Computer Services for Campinas São Paulo
Progent's phone support, remote repair, system security consulting, and network administration services give businesses in Campinas São Paulo unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Campinas São Paulo and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online support and asks for no periodic retainer for services delivered during regular business hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support services consist of technology integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for critical application areas. Support available from the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Software Design
Apple Mac Help
Amazon MWS Software Integration
By providing a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that match the special requirements of your business.
- Advanced Remote Connectivity Tools
Protected remote access permits Progent's support experts to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly onsite service call. Sophisticated remote connectivity software and expert technicians combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose clients need immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.