Immediate Online Troubleshooting for Campinas São Paulo IT Networks
Immediate Remote Technical Support for Campinas NetworksFor businesses in Campinas São Paulo, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools necessary to resolve most network problems quickly. This reduces immediate costs since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor fixes manage to turn into large invoices. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which allow the highest level of efficiency for remote consulting and repair for information systems of all sizes. Progent's online support team can interface to your company's network without violating network security.

Progent's advanced technical support database system maintains extensive documentation of the support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance delivered to each Progent customer by every engineer. This history of issues and resolutions is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can come up with the most efficient resolutions promptly.

Remote support available from Progent to clients in Campinas São Paulo include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential issues can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management staff and your Progent consultant so potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting tools created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk provides a transparent extension of your core support resources. End user interaction with the Service Desk, delivery of support services, escalation, trouble ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive whether incidents are resolved by your internal network support resources, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or shrink your share of support activity as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and training. To learn more about ProSight Shared Call Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of veteran network professionals gives your clients in Campinas São Paulo rapid contact with a large network service resource with years of experience delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a major enabler of business productivity, and Progent's aim is to fix instead of merely report IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Campinas São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to accommodate your environment so your IT support is proactive rather than reactive. By exposing emerging problems before they cause full-scale emergencies, system monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a mix of operating systems.
How Your Campinas Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Campinas São Paulo, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system help the moment your organization has to have it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Campinas company deals with a local independent support technician or maintains a full time organization that know how to deal with common computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to deal with sudden network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Organizations in Campinas São Paulo
Progent's online IT consulting services allow your Campinas organization to have the advantages of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by becoming more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    For most businesses in Campinas São Paulo, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises might occur when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service personnel. In these cases, Progent's online service specialists give you an easy, quick, and economical way to augment your regular resources and to transfer valuable information to increase your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. While independent consultants carry less overhead than larger support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your company to wait for help during an IT crisis. As your company grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your network stays available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems need careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to offer the solid foundation to meet vital business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical education to navigate through an ever more complex maze of product options capable of accelerating business growth and improving efficiency. These companies do not need a network consultant who is trying to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, refined support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or show you how to migrate to current firewall/VPN solutions. Progent can also help you design and execute a complete security strategy that can include firewall/VPN devices and utilities, managed security and network protection services, server and application monitoring software, and documented policies and processes. Progent has the skill to be your one-stop source for continuing network support, administration, training, and security consulting.

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    Progent's Citrix-certified consultants can assist you to assess the business benefits of the various versions of Essentials for Hyper-V, help you to use Citrix management utilities in your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, flexibility, and recoverability of your virtual environment while reducing the cost of resources and support and streamlining administrative processes.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge enterprise-class programs that can give your business a critical competitive edge. SQL Server features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with one or more public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

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    Progent's application experts can provide advanced consulting, software development, integration assistance, and webinar classes for leading applications covering vital areas including ERP, general accounting, management reporting, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background delivering high-level consulting support remotely, Progent can help clients anywhere in the United States to avoid the lost productivity and fees associated with travel and on-premises visits without sacrificing the high quality of technical support.

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    Progent's Juniper-authorized network consultants can help you to plan and implement Juniper Firewall/VPN technology, optimize and support your infrastructure, and migrate efficiently from discontinued equipment to current versions. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network operating system to help your business to streamline the management and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage networks that include a mix of Juniper's OS platforms.

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    Progent offers fast remote access to Cisco CCIE networking consultants. Progent's CCIE consultants can connect to your environment using powerful remote diagnostic tools to provide quick and economical analysis and remediation of critical network infrastructure issues.

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    Progent's Cisco-certified SIP infrastructure experts can help you to plan, integrate, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-connected SIP trunks and can provide cost-effective online or onsite support to help businesses to migrate efficiently to an advanced unified communications environment that offers accelerated return on investment. Progent's certified Microsoft collaboration consultants can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.

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    Configuration Manager 2016 automates software provisioning and updating, simplifies compliance settings control, inventories network assets, guards against company data leakage, provides health reporting, enables safe self service, and offers a common control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud experts can help your organization with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

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    Progent's Cisco CCIE network experts can help your business to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.

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    Progent's UNIX family support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient single consulting firm to show you how to build and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.

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    Progent can provide onsite training customized for people who want to broaden their knowledge of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for Mac applications.

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    Microsoft 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other email components to reduce capital expense and management hassle. You can configure Exchange Online to run all your mailboxes, or you can set up a hybrid architecture that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to assist your organizations to evaluate the benefits of Microsoft 365 Exchange Online, design a network topology that fits your functional requirements and budget, implement an efficient migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management team and end users, and deliver ongoing consulting and troubleshooting.

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    Progent's Microsoft certified consultants provide small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can protect your IT network from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server provide thorough inspection of Internet protocols such as HTTP, which allows these products to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through experienced planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft engineers can help your company to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.

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    Progent's Microsoft consultants offer advanced support in deploying, using and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of affordable remote consulting services based on industry best practices to help businesses of all sizes to receive all the advantages of this powerful platform. Support services available from Progent include system planning, software configuration and upgrades, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training classes.

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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues.

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    Progent's Microsoft-certified Windows 11 experts can provide a range of services for Windows 11 including Microsoft 365 solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment, and Call Center support services.

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    Lync 2013, now called Skype for Business, allows organizations of any size to create a centrally managed and secure communications environment that supports a BYOD computing style with instant messaging, real-time presence, web meetings with app sharing, as well as IP-based and PSTN telephony across a broad assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help your company to assess the business benefits of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your present and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and provide custom webinar and onsite training to your management staff and users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync 2013 with key Microsoft 365 apps such as Outlook clients and PowerPoint.

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    Progent can help your business to plan and execute an efficient migration from a Sun Solaris-powered information system to a network based on Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application experts can assist you to guard your data and minimize productivity discontinuity by developing an effective migration strategy that preserves your current assets in Sun Solaris software and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of existing infrastructure, migration strategy and validation, Exchange migration expertise, data and application migration, and processor and storage migration and consolidation.

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    Progent's Cisco-certified Wi-Fi technology consultants can help organizations to deploy, manage, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    If your company runs a UNIX, Linux, or Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and ISSAP-certified consultants can assist your entire enterprise in a broad range of security areas including security management procedures, security design and models, access management products and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP define the core competencies and international standards of performance that information security professionals are required to master. These accreditations provide executive management the assurance that those who have achieved their CISM or ISSAP certification have demonstrated the background and theory to deliver world-class security management and consulting services.

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    Progent's Cisco-certified wireless integration experts can help you to configure, administer, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewall appliances to provide a modern security ecosystem that spans your data center and cloud-based assets and protects any user anywhere with any endpoint device.

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    Progent provides the help of Microsoft and Cisco-Certified network support experts to show clients affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco technology. For networks that span from small offices to large corporations, Progent's network consultants can help you enhance your network's e-mail architecture, protection, reliability, performance, and system administration.

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    Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the benefits of Exchange 2010 for your business and can help your IT staff to design and carry out an efficient migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange Server 2007 that will provide quick return on investment by increasing your productivity, cutting the cost of hardware and service, simplifying administration, and integrating your key communications platforms.

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    Progent applies no minimum charge and asks no monthly commitment for services provided during regular business hours. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to permit minor problems to fester. .

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