For small and midsize businesses located in Campinas São Paulo, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world background and the advanced technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions require fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where quick repairs manage to turn into big invoices. Progent's skill at disposing of problems quickly translates into your business spending less money.
Progent's Online Service Tools
Over the years, Progent has developed an array of optimized tools and proven methodologies that allow the highest level of efficiency for online help and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your company's environment without violating system security.
Progent's sophisticated service reporting application maintains thorough records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the history of services rendered to every customer by any consultant. This history of issues and resolutions is stored as an easily searchable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from vendors' internal support staff so Progent's remote service experts can find optimal resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Campinas São Paulo or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's online technical service engineers offer certified skills in an extensive array of disciplines. This broad range of capability permits Progent's engineers to handle practically any problem likely to occur in a small business network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical support services Offered by Progent to small businesses in Campinas include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology such as system architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for resolving anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn issues surrounding network infrastructure design, installation, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise enables them to find solutions for the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can get timely support for severe network problems that are impacting business efficiency but are not within the comfort zone of your regular network service group or consultant. Progent's CCIE consultants can connect to your network via state-of-the-art on-line support technology to provide quick, safe, and economical analysis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support services such as Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly following a damaging penetration. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; building secure techniques for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for special projects that small companies often need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Campinas São Paulo Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center service options for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who lack the money or time to create an internal Help Desk Call Center but who need fast access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progent’s Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or enhancing your existing one, identifying or enhancing Help Desk application software to handle the special needs of your corporation, or providing temporary online personnel to work with your internal Call Center resources during high-demand events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology experts provides your customers in Campinas São Paulo rapid access to a reliable support group with extensive experience offering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a significant enabler of business efficiency, and Progent's aim is to resolve instead of merely track IT problems.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Word, and MS Office Excel. To read additional information on Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative elements of Macintosh systems by offering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Campinas São Paulo online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting emerging problems before they result in network outages, proactive monitoring can ward off stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services