For small companies in Campinas São Paulo, Progent offers help for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow turn into major tabs. Progent's penchant for disposing of problems quickly translates into your company spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for online consulting and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your environment without violating corporate security.
Progent's proprietary technical support database application keeps detailed documentation for all support that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to each Progent customer by every Progent consultant. This database of trouble tickets and resolutions is structured as a conveniently searchable proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote service specialists can determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Campinas São Paulo or to learn additional information about Progent's online support options, call Progent at
Online Technical Services Offered Progent
Progent's online network support experts possess credentials in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's consultants to address almost any emergency likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with mixed-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to companies in Campinas include:
Progent's UNIX and Linux consultants can provide emergency online assistance for resolving problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Progent also can deliver a broad array of online desktop services including Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk application software to meet the special requirements of your business, or adding temporary online personnel to reinforce your in-house Help Desk group to deal with high-demand situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts provides your workers in Campinas São Paulo instant communication with an efficient technical support resource with years of experience delivering phone support and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's goal is to resolve and not simply document technical issues.
Progent's Apple Mac experts can support the imaginative aspect of Macintosh systems by providing phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Campinas São Paulo remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By detecting looming problems before they evolve into downtime, system monitoring can minimize disruptive and costly network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a combination of OS platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |