For small businesses in Campinas São Paulo, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions manage to turn into big bills. Progent's penchant for handling technical issues efficiently translates into your company saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and proven methodologies which promote the highest level of effectiveness for remote technical support and repair for small company information systems. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your computer system remotely without compromising network security.
Progent's proprietary technical support reporting application keeps thorough documentation describing all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of support provided to every Progent customer by every Progent engineer. This history of issues and responses is structured as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to additional vast technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote service specialists can arrive at the best solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Campinas São Paulo or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's remote consulting experts possess advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's engineers to manage practically any emergency likely to crop up in a small company network. Certifications held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with mixed-operating system environments, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to clients in Campinas include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve even the most complex challenges associated with network planning, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience enables them to solve the most complex problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive immediate assistance for serious network infrastructure issues that are crippling business efficiency but are beyond the experience of your regular network service providers. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced remote support tools in order to provide fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.
Authorized Windows Support
Progent's Microsoft-certified online service engineers can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate quickly following a damaging breach. Security consulting services available from Progent include: thorough security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Campinas São Paulo Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are intended for smaller organizations who lack the resources to assemble and manage an internal Call Center but who require fast access to a reliable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Call Center software to handle the unique needs of your company, or adding occasional phone support staff to work with your internal Help Desk Call Center team to handle high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Campinas São Paulo instant access to a reliable technical support group with years of background delivering phone support and remote troubleshooting for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a key enabler of business success, and Progent's target is to fix rather than merely record network issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Word, and MS Excel. To find out more information about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative aspect of Apple Mac systems by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or configuring an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Campinas São Paulo online computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, automated monitoring can head off disruptive and costly network failures. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a variety of platforms.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services