For small and midsize businesses located in Campinas São Paulo, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls take up a smaller number of billable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote service companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into large bills. Progent's skill at dealing with problems quickly translates into your business conserving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for small and midsize business computer networks. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your company's environment without compromising corporate security.
Progent's advanced technical support database application maintains thorough records describing the service that Progent's customers have received. Progent's staff consultants have access to the records of support provided to every customer by any consultant. This database of issues and fixes is organized as a readily exploitable proprietary database that enables Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can arrive at optimal resolutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Campinas São Paulo or to find out more about Progent's phone support programs, contact Progent at
Remote Technical Support Services Offered Progent
Progent's remote consulting experts offer credentials in an extensive set of disciplines. This wide range of capability enables Progent's engineers to handle almost any problem likely to occur in a small business network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support companies with mixed-operating system environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services provided by Progent to small businesses in Campinas include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for troubleshooting anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn issues surrounding network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs offer exceptional value since their broad experience permits them to fix even the most complex problems quickly. In many cases, less qualified consultants can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make CCIEs available to help small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get timely assistance for serious network issues that are crippling worker productivity but are not within the scope of your ordinary computer support personnel. Progent's Cisco CCIE consultants can interface to your environment via the latest on-line support tools in order to provide efficient, secure, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Progent's Microsoft-expert online support experts can provide computer troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of platform support services including Windows Server 2022 solution design and migration consulting,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration support and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 upgrade (help, assistance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online PC desktop support services such as Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's certified CISM and CISSP network security engineers can provide a range of system protection solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center software products to handle the particular needs of your company, or providing temporary online personnel to reinforce your in-house Call Center group to handle demanding scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your computer users in Campinas São Paulo rapid communication with an effective technical support resource with years of experience delivering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a key enabler of company productivity, and Progent's intent is to solve and not just annotate technical problems.
Progent's Mac experts can promote the imaginative components of Mac computing by offering phone-based help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Campinas São Paulo online network monitoring services based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your computer support is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, remote monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of OS platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
| City | Address | Phone | Link |
| Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
| Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
| Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
| Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
| Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
| São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
| São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
| Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |