For small companies in Campinas São Paulo, Progent offers help for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow turn into major tabs. Progent's penchant for disposing of problems quickly translates into your company spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for online consulting and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your environment without violating corporate security.
Progent's proprietary technical support database application keeps detailed documentation for all support that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to each Progent customer by every Progent consultant. This database of trouble tickets and resolutions is structured as a conveniently searchable proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote service specialists can determine the most efficient solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Campinas São Paulo or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online network support experts possess credentials in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's consultants to address almost any emergency likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with mixed-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to companies in Campinas include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for resolving problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to handle the most complex challenges surrounding network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value because their depth of experience permits them to resolve the most intractable problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get immediate support for serious network infrastructure problems that are hurting business efficiency but are outside the experience of your regular computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your computer system via advanced remote troubleshooting technology to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN solutions.
Certified MS Windows Support
Progent's Microsoft-expert online service professionals can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online desktop services including Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection services to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your company to clean up rapidly following a damaging breach. Security solutions offered by Progent include: thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class online consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Campinas São Paulo Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with an effective Help Desk with proficient phone support plus the available expertise to escalate complex tasks to advanced engineers.
Progent’s Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk application software to meet the special requirements of your business, or adding temporary online personnel to reinforce your in-house Help Desk group to deal with high-demand situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts provides your workers in Campinas São Paulo instant communication with an efficient technical support resource with years of experience delivering phone support and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's goal is to resolve and not simply document technical issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative aspect of Macintosh systems by providing phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Campinas São Paulo remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By detecting looming problems before they evolve into downtime, system monitoring can minimize disruptive and costly network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a combination of OS platforms.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services