For small and midsize businesses in Campinas São Paulo, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support services represent excellent value because they are equipped with the practical background and the sophisticated tools to resolve the majority of information system problems quickly. This reduces direct expenses since solutions require a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly results in your business spending less money.
Progent's Online Support Tools
Over time, Progent has developed a collection of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote consulting and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to communicate with your computer system remotely without compromising network security.
Progent's advanced technical support reporting system stores detailed records of all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help rendered to every customer by every consultant. This history of anomalies and solutions is stored as an easily searchable proprietary knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote service experts are able to come up with the best resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Campinas São Paulo or to learn additional information about Progent's phone support options, call Progent at
Remote Technical Support Services Offered Progent
Progent's phone-based technical support professionals possess advanced credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's engineers to resolve practically any emergency that may occur in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to clients in Campinas include:
Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition can deliver a full range of online desktop support such as Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or revamping your existing organization, evaluating or customizing Call Center application software to meet the unique requirements of your company, or providing temporary online staff to supplement your existing Help Desk resources during high-demand scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology experts offers your clients in Campinas São Paulo immediate contact with a reliable network service group with years of background delivering telephone-based support and remote repair service for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a solid enabler of company efficiency, and Progent's policy is to fix rather than just record network issues.
Progent's Mac professionals can support the artistic aspect of Mac systems by providing remote consulting support and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Services
Progent can provide companies in Campinas São Paulo remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your computer support is proactive and automated. By detecting emerging problems before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems powered by multiple operating systems.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |