For small businesses located in Campinas São Paulo, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's remote support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve most network problems rapidly. This reduces immediate expenses since service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical online service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs somehow end up as large bills. Progent's skill at dealing with problems efficiently results in your business conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that ensure the maximum level of efficiency for online engineering help and troubleshooting for small company information networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your computer system remotely without compromising system security.
Progent's powerful service reporting system includes thorough documentation of all service that Progent's customers have received. Progent's team engineers have access to the details of all help rendered to every customer by every consultant. This database of trouble tickets and resolutions is structured as an easily accessible support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Campinas São Paulo or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical support professionals have advanced credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's engineers to manage almost any emergency that may crop up in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-platform networks, Progent also provides access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services Offered by Progent to small businesses in Campinas include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from older systems to current Windows or Linux solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs can resolve even the most complex problems surrounding network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to fix the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive immediate assistance for serious network problems that are lowering business efficiency but are outside the scope of your local IT maintenance group or consultant. Progent's Cisco CCIE engineers can interface to your network via advanced on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN products.
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals can provide network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online desktop services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM and CISSP security consultants offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recover rapidly following a serious breach. Security support services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; building safe architectures for remote and mobile access; protecting your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small companies often request. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Campinas São Paulo Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk service options for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the resources to build and maintain an in-house Help Desk but who need quick response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your corporation, or adding temporary online staff to work with your in-house Help Desk Call Center resources to handle high-demand scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk team of veteran information technology experts provides your customers in Campinas São Paulo immediate contact with an efficient support resource with extensive experience delivering telephone-based help and online repair service for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a solid contributor to business productivity, and Progent's intent is to resolve instead of simply track IT problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group offers phone-based and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To learn additional information on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the creative aspect of Apple Mac environments by offering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals offer help in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Campinas São Paulo online network and server monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so your IT support is proactive and automated. By spotting possible trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services