For small companies in Campinas São Paulo, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent excellent value because they have the practical experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs manage to turn into big tabs. Progent's skill at dealing with technical issues quickly translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of optimized tools and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your network remotely without breaching corporate security.
Progent's highly evolved service database system keeps detailed histories of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support rendered to every customer by any engineer. This archive of problems and solutions is stored as a quickly exploitable internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service experts can determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Campinas São Paulo or to find out additional information about Progent's phone support programs, contact Progent at
Online Technical Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive array of products and technologies. This breadth of technical skills enables Progent's engineers to manage practically any emergency that may occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to small businesses in Campinas include:
Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Progent in addition offers a full range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your established one, selecting or customizing Call Center software products to meet the unique demands of your company, or providing occasional online staff to work with your in-house Help Desk Call Center group to deal with demanding events such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Campinas São Paulo fast communication with an efficient network service group with substantial experience providing telephone-based support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's aim is to resolve instead of merely track technical problems.
Progent's Mac experts can promote the creative components of Apple Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Campinas São Paulo online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive and automated. By spotting possible issues before they expand into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a combination of platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |