For small companies in Campinas São Paulo, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent excellent value because they have the practical experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick repairs manage to turn into big tabs. Progent's skill at dealing with technical issues quickly translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of optimized tools and proven methodologies that ensure the maximum level of effectiveness for remote help and repair for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your network remotely without breaching corporate security.
Progent's highly evolved service database system keeps detailed histories of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support rendered to every customer by any engineer. This archive of problems and solutions is stored as a quickly exploitable internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service experts can determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Campinas São Paulo or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive array of products and technologies. This breadth of technical skills enables Progent's engineers to manage practically any emergency that may occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to small businesses in Campinas include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and validates a person's networking skills at the master level. CCIEs can resolve even the most difficult challenges encountered in network design, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to fix even the most complex problems quickly. In common instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can receive immediate assistance for severe network infrastructure problems that are impacting business productivity but are not within the comfort zone of your ordinary IT support providers. Progent's CCIE support experts can communicate with your computer system via the latest on-line support tools in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier online service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly after a serious penetration. Security solutions available from Progent include: thorough security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; protecting your email system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Campinas São Paulo Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for small companies who lack the budget to support an internal Help Desk Call Center but who require fast response from an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or improving your established one, selecting or customizing Call Center software products to meet the unique demands of your company, or providing occasional online staff to work with your in-house Help Desk Call Center group to deal with demanding events such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your workers in Campinas São Paulo fast communication with an efficient network service group with substantial experience providing telephone-based support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's aim is to resolve instead of merely track technical problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides online advanced consulting support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To read more information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative components of Apple Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Campinas São Paulo online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive and automated. By spotting possible issues before they expand into downtime, remote monitoring can head off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a combination of platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services