Expanding your remote workforce can have a major impact on IT infrastructure, security, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Campinas company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Campinas, São Paulo organizations to with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

VoIP Integration for Teleworkers
Expanding the company phone system to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-centric digital PBX platforms are used by small and mid-size businesses to server remote users. Many enterprises depend on Cisco's modern or legacy products for IP voice management. Progent can help organizations of all sizes to plan or tune a remote VoIP environment that delivers the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses optimize their current Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications used throughout the network. CUCM manages other combined media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, refer to CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can help your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and provide as-needed deployment and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Campinas, São Paulo business, call 1-800-993-9400 or visit Contact Progent.