Expanding your telecommuter workforce can have a significant impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Campinas organization to select the right tools and follow leading practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Campinas, São Paulo organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

VoIP Solutions for Remote Workers
Extending the business phone environment to include remote users is critical to supporting a productive work-at-home solution. A variety of cloud-based VoIP products are used by SMBs to support remote users. Many larger organizations rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter VoIP service that provides the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses optimize their current Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager manages additional combined media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can help your company to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and deliver as-needed integration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Campinas, São Paulo company, phone 1-800-993-9400 or visit Contact Progent.