Fast and Affordable Remote Technical Support for Campinas São Paulo IT Networks
Immediate Remote Help for Campinas SystemsFor organizations located in Campinas São Paulo, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value because they possess the practical experience and are equipped with the advanced technology necessary to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where fast repairs manage to turn into big invoices. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies which ensure the maximum level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment without breaching system security.

Progent's powerful customer support reporting application keeps thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the details of assistance rendered to every customer by any consultant. This archive of anomalies and resolutions is stored as a quickly retrievable support database that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions quickly.

Remote support services offered by Progent to companies in Campinas São Paulo include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that uses a different network channel. A broad range of devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you�re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced network consultants provides your clients in Campinas São Paulo instant contact with a dependable network service resource with substantial experience providing phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a major contributor to business success, and Progent's intent is to fix instead of just annotate network problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Campinas São Paulo online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating emerging issues before they expand into downtime, proactive monitoring can minimize inconvenient and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a mix of platforms.
How Your Campinas Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Campinas São Paulo, Progent's online computer support specialists can deliver expert and affordable system help whenever your organization has to have it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Campinas company relies on a local freelance support technician or employs a full time IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to solve unexpected system crises or particularly challenging integration problems.

Details of Progent's Remote Network Services for Campinas São Paulo
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Campinas São Paulo the greatest leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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