Fast and Affordable Online Help for Campinas São Paulo Information Networks
Fast Phone Technical Support for Campinas SystemsFor organizations located in Campinas São Paulo, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most network problems rapidly. Efficient support reduces direct costs because service calls use up fewer billable minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow end up as substantial invoices. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that ensure the maximum degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent's remote service group can communicate with your environment remotely without breaching network security.

Progent's powerful technical support reporting application maintains detailed records describing all service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support rendered to every Progent customer by every engineer. This archive of anomalies and resolutions is structured as a conveniently searchable internal database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal solutions quickly.

Online technical services available from Progent to companies in Campinas São Paulo include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your specified IT management staff and your Progent technical consultant so emerging issues can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and enable transparent backup and fast restoration of important files, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity on a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your core network support staff. End user interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your internal network support organization, by Progent's team, or both. Your business has complete flexibility to expand or reduce your part of support activity as needed. Progent provides initial installation and onboarding of the professional services PSA software plus workflow documentation, validation and training. To find out more about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology professionals provides your computer users in Campinas São Paulo immediate communication with an effective technical support group with years of experience providing phone help and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's aim is to solve and not merely record network issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides online and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To find out additional information about Progent's consulting, customization, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By uncovering possible problems before they result in full-scale emergencies, system monitoring can avoid stressful and costly information system failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a mix of operating systems.
How Your Campinas Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Campinas São Paulo, Progent's online network support specialists can provide effective and cost-effective system help the instant your company needs it. Over two decades of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Campinas organization relies on a local freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the experience to solve unexpected system emergencies or especially challenging integration projects.

Details of Progent's Online Computer Services for Campinas São Paulo
Progent's phone help, remote repair, network security consulting, and system administration services give offices in Campinas São Paulo unparalleled leverage for your support budget. Whether you need one-time phone help and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT background, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's Computer Helpdesk Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who need immediate access to a Help Desk Service Center with expert telephone support and effective escalation options but who must operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Software Selection and Deployment.

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