Fast Online Support for Campinas São Paulo IT Networks
Immediate Phone Help for Campinas SystemsFor businesses in Campinas São Paulo, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support lowers direct expenses since solutions use up minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor fixes somehow turn into major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the highest degree of efficiency for online consulting and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's system without breaching system security.

Progent's powerful technical support reporting system stores comprehensive documentation of all service that Progent's customers have received. Progent's authorized engineers have access to the records of assistance provided to every client by any consultant. This database of issues and repairs is stored as an easily retrievable proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.

Remote technical services available from Progent to clients in Campinas São Paulo include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and rapid restoration of critical files, apps, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and give your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting utilities created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology consultants offers your workers in Campinas São Paulo rapid access to a reliable technical support group with years of background providing phone consulting and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a key contributor to company performance, and Progent's intent is to resolve instead of merely report technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides online professional engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Campinas São Paulo online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they expand into downtime, proactive monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a combination of operating systems.
How Your Campinas Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Campinas São Paulo, Progent's online network support specialists can deliver effective and affordable system support whenever your organization requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Campinas company deals with a regular freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected network crises or particularly tough integration projects.

Details of Progent's Online Computer Support for Campinas São Paulo
Progent's phone support, remote repair, network security consulting, and system administration services offer businesses in Campinas São Paulo unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, at the forefront of IT support, executing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert technical help, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing support activity results in more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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