Fast and Affordable Online Support for Campinas São Paulo IT Networks
For businesses in Campinas São Paulo, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's remote support engineers offer exceptional value because they possess the real-world experience and have access to the advanced tools necessary to resolve most network issues quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes manage to end up as major tabs. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your company's network remotely without breaching corporate security.
Progent's advanced customer support reporting system includes extensive documentation describing all service that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance delivered to each customer by any Progent engineer. This history of issues and repairs is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions promptly.
Online technical support services offered by Progent to customers in Campinas São Paulo include:
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Certified Microsoft Windows Experts
Progent's Microsoft-premier online support engineers can provide computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide range of platform support services such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
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Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most stubborn problems encountered in network planning, installation, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness since their deep experience allows them to resolve problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using advanced on-line support technology to perform quick, secure, and affordable diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
City |
Address |
Phone |
Link |
Barueri-Alphaville |
Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 |
Barueri-Alphaville Network Support Services |
Campinas |
R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 |
Campinas Network Support Services |
Guarulhos |
R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 |
Guarulhos Network Support Services |
Jundiaí |
R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 |
Jundiaí Network Support Services |
Santos |
Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 |
Santos Network Support Services |
São José dos Campos |
Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 |
São José dos Campos Network Support Services |
São Paulo |
R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 |
São Paulo Network Support Services |
Sorocaba |
Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 |
Sorocaba Network Support Services |
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking products. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
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CISM and CISSP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist you to recover quickly following a serious penetration. Security consulting services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert remote consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 integration with local Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are via a unit that only you possess and that uses a separate network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of in-depth management reporting utilities created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:
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Help Desk Services
Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of seasoned network experts offers your workers in Campinas São Paulo immediate assistance from an effective technical support group with extensive experience delivering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of company efficiency, and Progent's target is to fix instead of just report network problems.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Office Word, and Office Excel. To read more information about Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Campinas São Paulo remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so your network support is proactive and automated. By detecting emerging problems before they result in downtime, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a combination of operating systems.
How Your Campinas Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Campinas São Paulo, Progent's online network support engineers are ready to provide expert and affordable IT support the moment your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Campinas office deals with a local independent support technician or maintains an in-house organization that can handle common network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden network emergencies or especially complex integration projects.
Features of Progent's Remote Computer Services for Campinas São Paulo
Progent's phone help, remote repair, network security consulting, and system administration services offer offices in Campinas São Paulo the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Campinas São Paulo and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone help and asks for no ongoing subscription fee for support services provided during regular working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services include technology integration, MS Exchange Server expertise, system security planning, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management and Application Development
Mac Support
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that align with the unique needs of your company.
- Advanced Online Access Tools
Secure online access allows Progent's service professionals to see precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand a costly personal visit. Effective remote access software and expert engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoft's powerful server products with services that include Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 R2 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.