Fast and Affordable Remote Troubleshooting for Campinas São Paulo Computer Networks
Urgent Phone Help for Campinas SystemsFor organizations located in Campinas São Paulo, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast solutions manage to end up as major tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's computer system without compromising corporate security.

Progent's sophisticated service database application keeps thorough histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of support delivered to every client by any engineer. This database of anomalies and resolutions is stored as an easily accessible internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.

Online support provided by Progent to customers in Campinas São Paulo include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your current organization, selecting or enhancing Help Desk software to handle the special demands of your business, or adding occasional phone support staff to reinforce your internal Call Center team during demanding situations like software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned information technology experts provides your clients in Campinas São Paulo fast contact with a dependable technical support resource with substantial background offering telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a significant driver of company success, and Progent's policy is to fix instead of just document technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and education in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on multiple OS platforms.
How Your Campinas Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Campinas São Paulo, Progent's phone-based computer support specialists can provide professional and cost-effective IT help the moment your company needs it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Campinas office has a local independent consultant or maintains an in-house organization that can deal with typical network problems, Progent’s Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Network Services for Campinas São Paulo
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give businesses in Campinas São Paulo unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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