Fast Online Support for Campinas São Paulo Computer Networks
Urgent Remote Help for Campinas NetworksFor businesses in Campinas São Paulo, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to resolve most information system problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast solutions somehow turn into substantial bills. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and field-tested processes that permit the highest level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to access your company's environment without breaching corporate security.

Progent's advanced service reporting application keeps detailed documentation for the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of assistance rendered to each customer by any engineer. This database of anomalies and responses is organized as a conveniently accessible internal knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical databases and permit quick access to manufacturers' internal product engineers so Progent's online service experts are able to come up with the best resolutions promptly.

Online services provided by Progent to companies in Campinas São Paulo include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and fast recovery of critical files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of experienced network professionals offers your computer users in Campinas São Paulo rapid assistance from a large network service resource with years of background providing phone support and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's aim is to resolve instead of simply record IT issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Campinas São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they result in downtime, proactive monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on a combination of OS platforms.
How Your Campinas Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Campinas São Paulo, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support whenever your business requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Campinas office has a regular independent support technician or maintains a full time IT staff that can handle ordinary network issues, Progent�s Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to solve sudden network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Campinas São Paulo
Progent's remote network troubleshooting services enable your Campinas organization to have the benefits of timely, enterprise-level network support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic value by being more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Campinas São Paulo, local computer service resources, whether made up of freelance consultants or a full-time IT staff, can resolve the majority of technical problems. On the other hand, major troubles might strike when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support professionals offer an easy, quick, and affordable solution to supplement your local help and to pass on useful information to increase your capability to handle downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance consultants. Although freelance consultants carry less internal costs than big consulting organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to wait for help during an IT crisis. As your business grows, network downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies often begin with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. Such poorly built environments need proper assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need advice and technical training to negotiate an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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