Immediate Online Troubleshooting for Campinas São Paulo Computer Networks
For organizations in Campinas São Paulo, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions manage to turn into big tabs. Progent's penchant for solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which allow the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to link to your company's environment remotely without compromising system security.
Progent's sophisticated customer support reporting application stores thorough histories describing all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support provided to every customer by any Progent consultant. This archive of problems and solutions is stored as an easily retrievable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.
Online support offered by Progent to companies in Campinas São Paulo include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support services including Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist your company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most complex challenges surrounding network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems rapidly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment by means of sophisticated remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances by providing services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security solutions to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security solutions available from Progent include: thorough network security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote help analyzing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Campinas Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or enhancing Help Desk software to address the unique requirements of your corporation, or providing occasional online staff to supplement your existing Help Desk team to handle high-demand events such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of veteran information technology consultants provides your workers in Campinas São Paulo rapid contact with an effective support group with extensive background delivering phone support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's target is to solve instead of simply annotate network problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to accommodate your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they result in downtime, system monitoring can ward off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a combination of operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Campinas São Paulo, Progent's online network support engineers can provide professional and cost-effective IT support the moment your business needs it. Over two decades of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Campinas company has a regular independent consultant or employs an in-house organization that know how to handle common network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve sudden system emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Services for Campinas São Paulo
Progent's phone help, Internet-based repair, system security consulting, and system administration services give offices in Campinas São Paulo unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk services and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Campinas São Paulo and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and asks for no ongoing retainer for support services provided during regular business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL DBA Services and Application Development
Amazon MWS Application Development
By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the special requirements of your business.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal service call. Cutting-edge remote connectivity tools and expert engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class support for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every customer. The discipline of detailing and organizing support records results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.