Immediate Online Support for Campinas São Paulo Information Networks
For businesses located in Campinas São Paulo, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to resolve most network issues rapidly. This lowers direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to many online support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where fast fixes somehow turn into substantial invoices. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes that permit the maximum level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your computer system remotely without breaching corporate security.
Progent's powerful technical support database system keeps detailed histories for the support that Progent's customers have received. Progent's authorized consultants have access to the history of all help rendered to each customer by every Progent consultant. This database of problems and fixes is stored as a readily searchable proprietary knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote service experts are able to arrive at the most efficient resolutions in the least time.
Remote support available from Progent to companies in Campinas São Paulo include:
Certified Windows Support
Progent's Microsoft-expert online service professionals offer computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of platform support services including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn problems associated with network infrastructure design, installation, management, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise enables them to solve problems rapidly. In many cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using advanced remote support tools to provide fast, secure, and economical analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of connectivity products. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help you to recuperate quickly after a serious penetration. Security support services offered by Progent cover thorough information security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad array of information technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast restoration of vital files, apps, images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several validation devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Campinas Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or enhancing your established one, evaluating or enhancing Help Desk Call Center application software to address the unique demands of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk group to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced information technology experts gives your clients in Campinas São Paulo fast access to an efficient support group with years of background offering telephone-based consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a key driver of company productivity, and Progent's policy is to resolve and not simply annotate network issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering support and training in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Office Excel. For more concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Campinas São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they cause network outages, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Campinas São Paulo, Progent's online computer support engineers can provide expert and economical IT help the instant your organization requires it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Campinas organization deals with a local independent support technician or maintains an in-house IT staff that can handle ordinary network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle unexpected network emergencies or especially complicated integration problems.
Benefits of Progent's IT Support for Businesses in Campinas São Paulo
Progent's online technical help services enable your Campinas organization to enjoy the advantages of timely, world-class IT support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by becoming increasingly available, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
For most companies in Campinas São Paulo, local network support providers, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, serious problems may occur when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support experts give you an easy, fast, and budget-friendly way to augment your regular resources and to transfer useful information to increase your capability to handle downstream problems locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than larger consulting firms and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup help may force your business to go without assistance during an emergency. As your network grows, system downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays available.
- Create a Solid Foundation for Seamless Growth
Organizations often start with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These badly built environments require proper analysis, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure that can offer the solid foundation to meet vital business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller organizations require guidance and technical training to negotiate an ever more complicated array of product alternatives available for promoting business success and improving efficiency. These companies do not need a network engineer who is motivated to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the front lines of network support, executing a broad range of IT projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.