Fast Remote Troubleshooting for Campinas São Paulo Networks
Urgent Phone Support for Campinas NetworksFor businesses in Campinas São Paulo, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the real-world experience and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support lowers immediate expenses because solutions require minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and proven processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to communicate with your company's environment remotely without violating network security.

Progent's proven technical support database application stores extensive documentation for all support that Progent's clients have received. Progent's staff engineers have access to the history of services provided to each Progent customer by every Progent engineer. This history of anomalies and resolutions is structured as a readily accessible support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine the best solutions quickly.

Remote services available from Progent to customers in Campinas São Paulo include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, images, plus VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of veteran network professionals offers your clients in Campinas São Paulo quick access to a dependable network service group with extensive background providing telephone-based help and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center perception as a key driver of business performance, and Progent's target is to resolve instead of merely report IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based advanced consulting support and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Campinas São Paulo online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in downtime, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a variety of operating systems.
How Your Campinas Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Campinas São Paulo, Progent's online computer support engineers are ready to deliver professional and economical system help whenever your organization requires it. More than 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Campinas company relies on a regular freelance consultant or employs a full time organization that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to fix sudden system crises or particularly challenging integration problems.

Details of Progent's Online Computer Services for Campinas São Paulo
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Campinas São Paulo unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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