Fast and Affordable Online Support for Campinas São Paulo IT Networks
Immediate Remote Help for Campinas SystemsFor businesses in Campinas São Paulo, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value because they possess the real-world experience and have access to the advanced tools necessary to resolve most network issues quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast fixes manage to end up as major tabs. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your company's network remotely without breaching corporate security.

Progent's advanced customer support reporting system includes extensive documentation describing all service that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance delivered to each customer by any Progent engineer. This history of issues and repairs is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's online consulting experts can determine the most efficient resolutions promptly.

Online technical support services offered by Progent to customers in Campinas São Paulo include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid restoration of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are via a unit that only you possess and that uses a separate network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting utilities created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of seasoned network experts offers your workers in Campinas São Paulo immediate assistance from an effective technical support group with extensive experience delivering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of company efficiency, and Progent's target is to fix instead of just report network problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Office Word, and Office Excel. To read more information about Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Campinas São Paulo remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so your network support is proactive and automated. By detecting emerging problems before they result in downtime, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a combination of operating systems.
How Your Campinas Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Campinas São Paulo, Progent's online network support engineers are ready to provide expert and affordable IT support the moment your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Campinas office deals with a local independent support technician or maintains an in-house organization that can handle common network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden network emergencies or especially complex integration projects.

Features of Progent's Remote Computer Services for Campinas São Paulo
Progent's phone help, remote repair, network security consulting, and system administration services offer offices in Campinas São Paulo the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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    Work at Home Teleconferencing Integration

    Progent can help small and medium-size businesses to deploy and troubleshoot video conferencing applications to enable their at-home employees to interact productively with teammates and clients.

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    CIO Specialists

    Progent can provide small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy appropriate IT products to enhance business operations so they align better with your business goals. Your business can develop and install a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer.

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    Microsoft Windows 2008 R2 On-site Technical Support

    Windows Server 2008 is an important step forward in making information networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better environment for web hosting and development. Progent can assist your company benefit fully from the enhancements incorporated into Windows Server 2008 by providing certified consulting, support, education, staffing, monitoring, and security engineering expertise.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data.

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    Top Ranked Professionals Mac Email client for Exchange

    Exchange Servers and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send messages, search the GAL, copy addresses, sync up calendars, and alert people to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.

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  • Consultant Services Flexential Tampa Colocation Center
    Professionals Flexential Tampa Colocation Center

    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent can also provide online support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior DRBC planning experts. Progent can also help your business to plan and carry out a migration to the Flexential data center by providing services like planning system architecture, recommending hardware components, system setup and validation, debugging, setting up online network management, and educating your IT staff.

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    System Center 2016 delivers major improvements for managing hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; unified management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

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    Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that acts as a one-server platform for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, allows custom reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to lower costs and enhance availability. Progent's Microsoft consultants can assist you to plan and carry out test and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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