Fast and Affordable Remote Troubleshooting for Campinas São Paulo Computer Networks
For organizations located in Campinas São Paulo, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast solutions manage to end up as major tabs. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's computer system without compromising corporate security.
Progent's sophisticated service database application keeps thorough histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of support delivered to every client by any engineer. This database of anomalies and resolutions is stored as an easily accessible internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.
Online support provided by Progent to customers in Campinas São Paulo include:
Certified MS Windows Support
Progent's Microsoft-expert remote service professionals offer network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to handle even the most stubborn issues surrounding network design, installation, maintenance, protection, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to resolve problems quickly. In typical cases, less experienced engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of state-of-the-art on-line support technology in order to provide efficient, secure, and affordable analysis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly following a serious breach. Security consulting services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help analyzing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Campinas Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your current organization, selecting or enhancing Help Desk software to handle the special demands of your business, or adding occasional phone support staff to reinforce your internal Call Center team during demanding situations like software migrations, mass updates, or installing new applications.
Progent's Call Center staff of seasoned information technology experts provides your clients in Campinas São Paulo fast contact with a dependable technical support resource with substantial background offering telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a significant driver of company success, and Progent's policy is to fix instead of just document technical issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth engineering support and education in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on multiple OS platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Campinas São Paulo, Progent's phone-based computer support specialists can provide professional and cost-effective IT help the moment your company needs it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Campinas office has a local independent consultant or maintains an in-house organization that can deal with typical network problems, Progent’s Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Network Services for Campinas São Paulo
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give businesses in Campinas São Paulo unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Campinas São Paulo and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone support and asks for no monthly subscription fee for services delivered during regular working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff specialists with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Application Design
Apple Mac Support
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for network generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that meet the special needs of your business.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal service call. Effective remote access software and expert technicians combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth expertise for Microsoft’s popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.