Fast and Affordable Remote Help for Campinas São Paulo Computer Systems
For companies located in Campinas São Paulo, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. Efficient support lowers direct expenses since service calls use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many online service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-tested processes that allow the maximum level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's system without compromising corporate security.
Progent's advanced customer support reporting application includes extensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of all help rendered to every customer by any Progent engineer. This history of issues and repairs is stored as a readily searchable proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other extensive support databases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine the best resolutions quickly.
Remote technical services provided by Progent to companies in Campinas São Paulo include:
Authorized Windows Expertise
Progent's Microsoft-premier online service professionals can deliver network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and indicates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging problems surrounding network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent value because their depth of expertise permits them to solve problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via the latest remote troubleshooting tools to provide quick, secure, and economical diagnosis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux network against attacks or assist your business to recuperate quickly after a damaging breach. Security solutions available from Progent include: thorough information security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to address a wide spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Campinas Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced network professionals gives your clients in Campinas São Paulo quick access to an efficient support resource with extensive background providing telephone-based help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a key contributor to company success, and Progent's policy is to fix rather than just annotate technical issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Campinas São Paulo online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so your IT support is proactive and automated. By uncovering looming issues before they evolve into downtime, remote monitoring can ward off disruptive and expensive information system crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a variety of OS platforms.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Campinas São Paulo, Progent's phone-based network support specialists can deliver effective and affordable system support whenever your organization needs it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Campinas office relies on a local independent consultant or employs an in-house IT staff that can deal with the majority of network issues, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve unexpected system crises or especially complex integration problems.
Features of Progent's Online Computer Support for Campinas São Paulo
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give companies in Campinas São Paulo the greatest leverage for your IT investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Campinas São Paulo and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone support and requires no periodic subscription fee for services delivered during normal business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for network generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that match the unique requirements of your company.
- Advanced Remote Connectivity Software
Secure online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise require a costly onsite visit. State-of-the-art remote connectivity tools and expert technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for Maximum System Uptime
For companies with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined remote support software, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoft’s leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to every customer. The practice of detailing and organizing service records results in more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.