Fast Remote Technical Support for Campinas São Paulo IT Networks
For businesses in Campinas São Paulo, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the advanced tools needed to solve the majority of information system issues rapidly. This lowers immediate costs since solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting experience is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes which permit the highest degree of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent's remote service group can connect to your system without breaching system security.
Progent's advanced technical support reporting system keeps comprehensive histories describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services provided to each Progent customer by every Progent engineer. This archive of issues and fixes is structured as an easily retrievable proprietary database that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' internal support staff so Progent's online service experts can find the best solutions promptly.
Online support provided by Progent to clients in Campinas São Paulo include:
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Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of platform support services including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 11 planning and upgrade support and Windows 10 integration support, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and indicates an individual's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most complex problems encountered in network design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating software updates. CCIEs provide excellent value since their broad experience allows them to resolve problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network using the latest on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
City |
Address |
Phone |
Link |
Barueri-Alphaville |
Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 |
Barueri-Alphaville Network Support Services |
Campinas |
R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 |
Campinas Network Support Services |
Guarulhos |
R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 |
Guarulhos Network Support Services |
Jundiaí |
R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 |
Jundiaí Network Support Services |
Santos |
Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 |
Santos Network Support Services |
São José dos Campos |
Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 |
São José dos Campos Network Support Services |
São Paulo |
R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 |
São Paulo Network Support Services |
Sorocaba |
Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 |
Sorocaba Network Support Services |
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity appliances by offering consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and isolate infected devices and guard undamaged assets from being penetrated. If your Campinas system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery consultants can help your Campinas business to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists bring the broad range of skills required to rebuild all critical components of a compromised network rapidly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and business restoration services.
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CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your business to recover rapidly following a damaging penetration. Security services available from Progent cover comprehensive network security assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
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Cloud Integration

Progent offers advanced online consulting support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine physical resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 integration with on-prem Exchange environments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide range of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help diagnosing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your designated IT staff and your assigned Progent consultant so potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Support: Outsourced and Shared Help Desk Services
Progent's Shared Service Desk offers a smooth extension of your in-house network support staff. User access to the Help Desk, delivery of technical assistance, escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your in-house support organization, by Progent, or both. You have unrestricted flexibility to expand or shrink your share of support work as needed. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus documentation, testing and training.
For details about ProSight Shared Support, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
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Help Desk Call Center Support
Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center team of veteran information technology professionals provides your clients in Campinas São Paulo immediate communication with an efficient network service resource with extensive background providing telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's intent is to solve instead of simply record IT issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Campinas São Paulo online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they cause crashes, proactive monitoring can head off disruptive and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple platforms.
How Your Campinas Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Campinas São Paulo, Progent's phone-based network support engineers can provide effective and cost-effective IT support the instant your business needs it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Campinas office deals with a regular freelance consultant or employs an in-house IT staff that can deal with typical computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to address sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Campinas São Paulo
Progent's online technical help services allow your Campinas business to experience the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic value by being more available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most offices in Campinas São Paulo, nearby network service providers, whether made up of independent consultants or an internal IT staff, can resolve the majority of network problems. However, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call support experts give you an easy, fast, and economical way to supplement your regular help and to convey valuable knowledge to improve your capability to deal with downstream issues locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent consultants have less overhead than larger service companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your business to go without help during an IT crisis. As your company expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays available.
- Create a Solid Foundation for Seamless Growth
Businesses typically begin with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. Such badly designed systems require proper assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture able to provide the solid foundation to handle vital business demands and ease future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical education to navigate through an ever more complex maze of technology options available for promoting business growth and enhancing productivity. They do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.