Immediate Online Troubleshooting for Campinas São Paulo Computer Networks
Fast Online Support for Campinas SystemsFor organizations in Campinas São Paulo, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions manage to turn into big tabs. Progent's penchant for solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which allow the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to link to your company's environment remotely without compromising system security.

Progent's sophisticated customer support reporting application stores thorough histories describing all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of support provided to every customer by any Progent consultant. This archive of problems and solutions is stored as an easily retrievable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Online support offered by Progent to companies in Campinas São Paulo include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used as this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or enhancing Help Desk software to address the unique requirements of your corporation, or providing occasional online staff to supplement your existing Help Desk team to handle high-demand events such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of veteran information technology consultants provides your workers in Campinas São Paulo rapid contact with an effective support group with extensive background delivering phone support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's target is to solve instead of simply annotate network problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Campinas São Paulo remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to accommodate your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they result in downtime, system monitoring can ward off disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a combination of operating systems.
How Your Campinas Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Campinas São Paulo, Progent's online network support engineers can provide professional and cost-effective IT support the moment your business needs it. Over two decades of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Campinas company has a regular independent consultant or employs an in-house organization that know how to handle common network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Services for Campinas São Paulo
Progent's phone help, Internet-based repair, system security consulting, and system administration services give offices in Campinas São Paulo unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk services and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Progent can provide the assistance of a certified VMware VCDX consultant to help you design, configure, manage and repair VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent offers advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that deliver maximum availability, fault tolerance, and application mobility.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and can provide organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises technical support to assist you to fix serious issues uncovered by SCOM 2012.

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    Progent's CISSP-premier cybersecurity experts can help organizations of all sizes with any facet of IT security. Progent can help create efficient cybersecurity solutions that protect a small business against modern malware attacks or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that support onsite, remote, and mobile users accessing network resources spread over a mix of physical datacenters and various clouds.

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    Progent can help you in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall products including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and build protection into your business processes.

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    Progent's wireless professionals can help small organizations plan, select, evaluate, deploy and maintain secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of protection that equals or excels wireline interfaces. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you identify and install the wireless connectivity technology that align best your company requirements.

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    Cisco's Firepower Next Generation Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management of advanced security features such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control IT environments that span local offices, data centers, private clouds and public clouds.

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    Windows Hyper-V 2016 incorporates key technologies initially developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a smooth migration plan, train your IT management and technical support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you the highest possible business value.

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