Low-cost Network Support from Microsoft and Cisco premier Consultants for Companies in Cape Coral, FL
By delivering professional know-how when you require it, providing in-depth expertise for key business applications, providing high-value services such as virtual data center hosting, billing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows your company to maximize the business value of your information system and minimize support costs. Progent understands that information system protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that small companies lack the leverage to invest heavily in information technology and in-house service groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the IT support your business needs whenever you require it and at a cost you can afford.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service team. Co-sourcing can reduce expenses and help meet schedules for major projects like software design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations.
Progent can also offer access to accredited experts to help your company to design and execute your cloud strategy.
Primary Products and Technologies Supported by Progent for Businesses in Cape Coral, Florida
Progent's group of world-class engineers offers assistance for virtually all facets of network technology used by companies of all sizes. Practice areas served by Progent in and around Cape Coral include:
Service Delivery Options Available for Cape Coral, Florida Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Support Model ensures rapid support, comprehensive service documentation, reliable follow-through, and tight cost control across an array of IT support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's remote network support expertise.
- Onsite Support
Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises support professionals when you need them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant it system consulting, virtualization solutions, plus configuration, programming and training for small business software including accounting, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, extended projects such as management information software programming and support, database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of dependability, security, and performance than is possible with the class of in-house data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the expense of building and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in a setting that not only provides the highest level of availability and expandability but that is in addition simple for clients to transfer to a different support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit companies with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Cape Coral, Florida Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate network support enable small companies to avoid the pitfalls associated with over reliance on thinly staffed service firms or independent consultants.
Working with Progent allows your small business to:
- Prevent Over Reliance on Individual Support Consultants
For IT services, small businesses often depend excessively on independent engineers. Although individual service engineers have lower overhead than larger support firms and can typically bill nominally lower rates, individuals are frequently too busy to respond rapidly to critical network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the absence of replacement staff may force your business to wait for assistance during an emergency. As your company expands, system downtime or problems with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering group to depend on for advice requires them to train with the meter running while your business ends up with the costs for their continuing training.
- Have Access to Certified Professionals in Advanced IT Issues
Many small support organizations or independent consultants who concentrate on small business network support may excel at providing routine fixes but lack the seasoning to work cost-effectively with complex IT configurations that have a variety of operating systems, many locations, VoIP systems, mobile clients, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your small business because big-company environments are by nature complex, support problems require in-depth knowledge in many technical disciplines, and reaching an acceptable level of robustness, reliability, and security calls for industry-proven processes.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with a network implemented on a tight budget. Lacking a solid architecture, a series of band-aid repairs often get piled on top of a weak foundation. As a company evolves, reliability and expandability issues can hinder the productivity of the organization. These environments require proper evaluation, smart strategic analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid basis to handle current business needs and ease downstream expansion.
- Team with Solution Finders, Not Product Resellers
Smaller companies require direction and education to navigate through an ever more complex maze of IT options offered for accelerating growth and enhancing efficiency. They do not need an IT consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to align technical support services with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual requirements of a customer.
Get in Touch with Progent
In case your Cape Coral, Florida company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).