Cape Coral, FL Online Help from World-class Computer Service Professionals
Progent's computer network troubleshooting services can deliver your Cape Coral, FL company budget-friendly and dependable access to enterprise-class technical professionals. By delivering network support service when you need it, providing specialized expertise for critical applications, offering value-added services such as automated network monitoring, and charging only for support you receive, Progent offers your Cape Coral, Florida company an affordable alternative for optimizing the profitability of small-scale business networks. Whether you run an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and safe IT network and to have fast access to the experienced support usually available only to enterprises who are able to afford a sizeable in-house IT staff.
For mid-size and large companies, Progent can provide co-sourcing support to add to the technical skills of your in-house network support group. This can reduce expenses and help meet schedules for major IT initiatives such as software development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your business to design and implement your cloud computing strategy.
Core Products and Technologies Serviced by Progent for Cape Coral, Florida Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco CCIE networking experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Cape Coral, FL companies for a broad range of information technologies including:
Service Delivery Alternatives for Cape Coral, Florida Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, and network management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Support Model ensures rapid support, thorough activity documentation, reliable follow-through, and tight expense control for a range of network service delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new clients to accommodate emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer support services.
- Onsite Support
Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the remote help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, see Progent's shared Help Desk services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and training for business programs such as financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office moves and massive system upgrades, extended projects like customizing a legacy ERP platform to a modern MS Dynamics 365 package, relational database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Network Infrastructure Consulting Expertise for an At-Home Workforce
Progent can assist small and mid-size companies to design, set up and troubleshoot the network infrastructure needed to support offsite workers. Aspects of network infrastructure for which Progent's experts can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network planning and deployment, and robust Internet connections. To find out about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also simple for clients to transfer to another support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains ownership of the software in the customer's possession so that moving to a different virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Cape Coral, Florida Businesses
Progent's size, depth of technical expertise, and familiarity with corporate network consulting enable small and midsize companies to sidestep the problems associated with excessive reliance on thinly staffed service organizations or individual consultants.
Working with Progent allows your small business to:
- Prevent Over Dependence on Freelance Consultants
For network services, small companies often depend excessively on individual consultants. Though individual support engineers have lower overhead than more substantial support firms and can typically bill apparently smaller rates, individuals are frequently unable to respond rapidly to critical network problems. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the absence of backup staff may require your company to go without assistance in case of a crisis. The more your company grows, network downtime or problems with line-of-business programs get more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast due to lower productivity. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering team to rely on for advice requires them to train on the job while your organization ends up with the costs for their continuing training.
- Have Access to Expertise in Complex IT Issues
The majority of small support firms or freelance consultants focused on small business IT consulting may excel at delivering routine fixes but don't have the experience to deal efficiently with complicated network environments with a variety of operating systems, numerous locations, Voice over IP systems, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large team of experts can be valuable to your business because enterprise networks are characteristically complicated, support issues require in-depth knowledge in numerous technical areas, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-proven best practices.
- Create a Firm Basis for Growth
Small companies typically begin with a network cobbled together on a tight budget. Without a strong architecture, a sequence of band-aid fixes often get piled onto of a weak structure. As a company evolves, stability and expandability issues can hinder the productivity of the business. Such environments require thorough evaluation, smart strategic planning, and in-depth experience to migrate to an IT environment that will provide the reliable foundation to meet current business needs and ease future growth.
- Work with Solution Consultants, Not Product Resellers
Smaller companies require guidance and insight to work through an ever more complicated array of IT options available for enabling growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to match technical support with the real needs of clients. Combining IT support and product selling can result in a situation where the recommended solution is built around a preselected technology rather than being based on the actual needs of a small business.
Get in Touch with Progent
If your Cape Coral, Florida company wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).