Cape Coral, FL Online Help from Certified Computer Service Professionals
Progent's computer network help services can deliver your Cape Coral, FL company budget-friendly and dependable access to enterprise-class network professionals. By delivering network support help when you require it, providing specialized knowledge for mission-critical technologies, offering unique services such as 24x7 network monitoring, and charging only for services you receive, Progent gives your Cape Coral, Florida business an economical solution for optimizing the profitability of small-scale office information systems. If you have a local datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and manage a reliable and secure information network and to have fast access to the seasoned help usually restricted to corporations who can set up a sizeable in-house IT organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network support team. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can in addition offer the services of accredited experts to assist your business to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Cape Coral, Florida Businesses
A Microsoft-certified Partner IT service firm with a large team of Cisco Certified CCIE network consultants and Apple accredited engineers, Progent offers emergency troubleshooting and low-cost online consulting to Cape Coral, FL companies for a broad range of information technologies such as:
Support Delivery Options for Cape Coral, Florida Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes rapid support, thorough activity documentation, dependable follow-through, and tight cost monitoring for a range of network support delivery alternatives that include online repairs, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person support visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for on-site service visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics. For more information, see Progentís Co-managed Help Desk services.
- Consulting Expertise
Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security consulting, non-stop it system design, server virtualization solutions, plus integration, customization and training for business software including accounting, operations, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including office moves and massive software migrations, extended initiatives like customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 package, relational database software programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services like data restoration and malware cleanup.
- Infrastructure Consulting Services for Teleworkers
Progent can help small and mid-size companies to design, set up and debug the infrastructure needed to support teleworkers. Aspects of network infrastructure for which Progent's consultants can provide assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN planning and deployment, and reliable Internet connectivity. For details about Progent's network infrastructure consulting expertise for teleworkers, go to network infrastructure support services for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's production servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for clients to transfer to another support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can support the multi- platform and loosely standardized networks common with small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Cape Coral, Florida Small Businesses
Progent's size, breadth of technical expertise, and experience with corporate network support enable small businesses to sidestep the problems related to excessive dependence on small support firms or independent consultants.
Working with Progent's Experts enables your business to:
- Avoid Over Dependence on Individual Consultants
For network support, smaller companies sometimes rely heavily on individual engineers. Though individual service providers have lower expenses than larger IT service firms and can afford to charge apparently lower fees, they are occasionally unable to respond rapidly to critical situations. If a freelance engineer is occupied with different customer, ill, on vacation, or in training, the lack of replacement personnel may require your business to go without help in case of an emergency. The more your small business grows, network downtime or problems with line-of-business programs become more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lost output. Also, when freelance engineers confront new technologies, the lack of a big consulting team to rely on for help forces them to train in place while your organization ends up with the costs for their ongoing education.
- Gain Access to Certified Professionals in Complex IT Solutions
The majority of smaller support firms or independent consultants specializing in small business IT support are capable of providing connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT environments that have mixed platforms, multiple locations, VoIP systems, mobile workforces, integrated accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's large group of specialists can benefit your company because big-company environments are inherently complex, integration problems require thorough understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and protection requires industry-tested leading practices.
- Build a Solid Basis for Growth
Small companies typically start with a network cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled onto of a tenuous foundation. As a business evolves, stability and expandability problems can obstruct the productivity of the business. Such networks require proper evaluation, intelligent business planning, and broad-based experience to migrate to a network infrastructure that can act as the reliable basis to meet critical business needs and ease future growth.
- Partner with Solution Consultants, Not Resellers
Small companies require guidance and education to navigate through an ever more complicated array of IT options available for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to match consulting support with the genuine needs of customers. Combining IT consulting and product reselling can result in a situation where the recommended solution is based on a preselected vendor rather than being based on the actual needs of a customer.
How to Contact Progent
If your Cape Coral, Florida business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).