Affordable Network Tech Support from Microsoft premier Professionals for Companies in Cape Coral, FL
By offering professional know-how when you require it, making available specialized knowledge for critical business applications, offering innovative services such as virtual server hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your It network and minimize support expenses. Progent appreciates that network protection, dependability, and efficiency are just as important to small businesses as to major enterprises but that small organizations lack the leverage to invest heavily in information networks and internal service groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's capability to provide the IT support your business needs whenever you require it and at prices you can justify.
For mid-size and large companies, Progent offers co-sourcing services to add to the skills of your in-house IT service group. Co-sourcing can cut costs and help meet schedules for big projects like application development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to plan and execute a sensible cloud strategy.
Primary Technologies Supported by Progent for Business Networks in Cape Coral, Florida
Progent's team of world-class experts offers support for all facets of network systems found in companies of all sizes. Technologies served by Progent in Cape Coral include:
Support Delivery Options for Cape Coral, Florida Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service records, dependable follow-through, and strict expense monitoring across a range of network service delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants allows them to resolve the majority of network issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup process for new customers to address emergency situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to give small businesses the best of both worlds: hands-on support technicians when you require them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about why to register for Progent's onsite computer service.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Helpdesk with effective phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually have tight information technology funds and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that small business computer systems stay up and running. Learn more about Progent's Helpdesk services.
- Consulting Services
Progent offers small companies affordable availability of world-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term projects like management reporting application development and support, database software programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange Server and MS SQL to provide small companies with higher levels of availability, protection, and recoverability than is possible using the type of on-site data center that is practical for most small organizations. Since Progent utilizes the same data centers that support the gear of some of the planet's biggest IT companies, Progent can save you the investment in creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition easy for customers to transfer to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for IT information security and reporting.
The scope and depth of Progent's engineering team bring a unique array of advantages to companies trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, in the trenches of network service, executing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for fixing actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size bills for fast repairs. An additional benefit of by-the-minute pricing is that you won't be inclined to permit simple issues to fester until they grow into big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house support staffs gain when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
Read more details about Progent's knowledge transfer services.
In case your Cape Coral, Florida company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).