Cape Coral, FL Remote Help from Certified Computer Network Troubleshooting Experts
Progent's network support services can provide your Cape Coral, FL company low cost and consistent support from Microsoft and Cisco certified computer professionals. By providing network consulting help when you require it, offering advanced expertise for mission-critical technologies, offering value-added support such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Cape Coral, Florida business an affordable option for optimizing the productivity of small-scale office networks. Whether you maintain an on-premises datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for organizations to create and maintain a reliable and secure IT system and to benefit from fast access to the skilled help typically restricted to enterprises who can set up a large internal information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can cut costs and minimize technical risks for major projects like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to plan and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Companies in Cape Coral, Florida
Progent's national team of world-class support professionals offers support for all aspects of information technology used by organizations of any size. Technologies supported by Progent in and around Cape Coral include:

Service Delivery Options Available for Cape Coral, Florida Companies
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Model ensures fast support, thorough service documentation, consistent follow-up, and tight cost control for an array of network support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to handle most network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's online network support services.

  • Onsite Service
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who need prompt and reliable support from an online Help Desk Call Center with effective telephone assistance, remote repair tools, and enough technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by limited IT budgets and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most efficient way to ensure that small business information networks are always productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, non-stop it system design, virtual server solutions, plus configuration, programming and support for small business programs including accounting, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and massive system upgrades, longer term projects like business reporting application programming and support, database application development and DBA services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is feasible using the type of in-house data center that is practical for most small businesses. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can save you the expense of building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and performance is constantly tracked, and systems are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Cape Coral, Florida Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT support enable small companies to avoid the problems related to excessive dependence on thinly staffed service organizations or independent engineers.

Working with Progent's Experts allows your company to:

  • Prevent Over Reliance on Individual Consultants
    For network services, small companies often depend excessively on independent engineers. Although individual service providers carry lower expenses than more substantial support firms and can afford to bill nominally smaller fees, individuals are occasionally unable to react rapidly to critical problems. If an independent consultant is busy with different client, ill, on travelling, or in class, the absence of backup personnel may force your company to go without help during a crisis. The more your small business grows, system downtime or problems with line-of-business programs get more costly. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lost output. Also, when independent consultants confront unfamiliar technologies, the lack of a large consulting group to rely on for advice forces them to learn in place while your company winds up footing the bill for their ongoing education.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    Many smaller service firms or freelance engineers specializing in small business network consulting are capable of delivering routine solutions but don't have the seasoning to deal efficiently with complicated IT configurations with mixed platforms, multiple offices, Voice over IP systems, remote workers, integrated financial and analytical software, eCommerce, and custom business applications. Progent's background with global companies and Progent's large team of specialists can benefit your company because big-company environments are inherently complex, support issues require thorough understanding of in many technical areas, and reaching a high degree of robustness, reliability, and security calls for industry-tested leading practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with a network implemented on a tight budget. Without a proper architecture, a sequence of ad hoc fixes commonly get tossed on top of a marginal structure. As a business grows, stability and scalability issues can undermine the productivity of the business. Such environments need proper evaluation, intelligent business analysis, and broad-based experience to migrate to a network environment that can provide the reliable foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and education to work through an ever more complicated maze of technology options available for enabling business growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting support services with the genuine interests of clients. Combining network consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual needs of a small business.

How to Contact Progent
In case your Cape Coral, Florida company wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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