Professional Online Service for Cape Coral, Florida Computer Networks from World-class Consultants
Small companies have traditionally been underserved by large IT support firms. Some small businesses permit themselves to become overly dependent on freelance consultants or small consulting organizations who don't have the bandwidth or broad skill sets to react quickly or effectively to network crises. Other small companies turn to giant service providers that employ technicians trained to provide by-the-numbers solutions to ordinary problems but who do not have the background and versatility to handle the variety of environments and lack of standardization that characterizes small company information systems.
Progent's time-tested approach to providing low-cost and successful technical support to small businesses has made Progent one of the top Microsoft-certified network consulting firms in the industry. Progent has provided online support to companies in every state in the United States (refer to Progent's client testimonials).
For larger companies, Progent offers co-sourcing and project management services to add to the skills of your in-house network service team. This can save money and help meet schedules for big IT initiatives such as software development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can also offer access to certified experts to help your company to plan and implement your cloud strategy.
Core Technical Areas Supported by Progent for Cape Coral, Florida Office Networks
A Microsoft-certified Partner computer support company with a large team of Cisco CCIE network experts and Apple Computer accredited engineers, Progent offers urgent assistance and low-cost remote consulting to Cape Coral, FL companies for a wide array of information technologies such as:
Service Delivery Options for Cape Coral, Florida Companies
Progent has a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk structure common to larger IT support groups. Progent's Contact Center Service Model ensures rapid response, thorough service records, dependable follow-up, and strict cost monitoring across a range of IT support delivery alternatives that include online troubleshooting, on-premises help, and top-level consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to deliver small companies the ideal combination: in-person support technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtual server strategies, plus integration, programming and training for business programs such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major software migrations, extended initiatives like upgrading a legacy MRP system to a current MS Dynamics 365 solution, database application development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for customers to migrate to a different service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and retains control of the licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online support to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system security and can assist with advanced security programs such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for IT information security and incident reporting.
The breadth and size of Progent's consulting team bring a unique array of advantages to customers wishing to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the front lines of network support, executing a wide range of technical projects for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for resolving real-world network problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major bills for fast repairs. An additional advantage of granular billing is that clients are less inclined to allow incipient issues to fester until they grow into big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each staff member to each customer. The practice of detailing and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Learn additional information concerning Progent's knowledge transfer services.
In case your Cape Coral, Florida company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).