Affordable Computer Support from Microsoft premier Professionals for Businesses in Cape Coral, FL
By delivering professional support when you need it, providing in-depth expertise for critical business applications, providing innovative services like virtual data center hosting, invoicing only for services you receive, and requiring no setup fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and reduce service costs. Progent understands that information system protection, dependability, and efficiency are just as critical to small companies as to major corporations but that smaller companies don't have the leverage to spend heavily in computer networks and internal service staffs. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the network support your company needs when you require it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the skills of your internal network service team. Co-sourcing can cut costs and minimize technical risks for big projects like software design and development, disaster recovery planning, security audits, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to help your company to design and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Office Networks in Cape Coral, Florida
Progent's nationwide team of certified experts provides support for all facets of network technology used by businesses of any size. Technologies served by Progent in and around Cape Coral include:

Service Delivery Alternatives for Cape Coral, Florida Businesses
Progent has a selection of options for providing small companies and local governments with affordable computer services for technical support, consulting, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity records, dependable follow-up, and strict expense control across a range of IT support delivery alternatives that include remote repairs, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network problems without the expense or delay of travel for onsite service calls. The background of Progent's network engineers allows them to resolve most network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online network support services.

  • On-site Support
    Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize companies the optimal solution: hands-on support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest platform, network security consulting, non-stop network consulting, virtual server strategies, plus configuration, programming and support for business applications such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and massive software upgrades, extended projects like customizing an older MRP system to a current Microsoft Dynamics 365 solution, relational database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to design, set up and debug the infrastructure needed to support remote workers. Areas of infrastructure where Progent's experts offer assistance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network design and deployment, and robust Internet connectivity. To learn about Progent's infrastructure support services for telecommuters, refer to network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only delivers the top level of availability and scalability but that is also convenient for customers to migrate to a different support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while achieving world-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Cape Coral, Florida Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise network support enable small companies to avoid the pitfalls associated with excessive reliance on small service firms or individual consultants.

Working with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, small businesses often depend heavily on independent engineers. Though freelance support engineers have lower overhead than more substantial IT service organizations and can typically bill nominally lower fees, they are often unable to react quickly to critical situations. If an independent consultant is occupied with another customer, sick, on travelling, or in training, the lack of replacement personnel may require your company to go without assistance in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when independent engineers encounter new problems, the unavailability of a large engineering group to depend on for advice requires them to train on the job while your business winds up with the bill for their continuing training.

  • Have Access to Certified Professionals in Advanced Network Issues
    The majority of smaller service firms or freelance engineers who concentrate on small business IT consulting are capable of delivering routine solutions but don't have the experience to deal cost-effectively with complex IT infrastructures with a variety of platforms, many offices, Voice over IP systems, remote workforces, integrated financial and analytical applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's large team of specialists can benefit your small business because enterprise networks are inherently complicated, integration issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection requires enterprise-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get thrown onto of a marginal foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such environments need thorough evaluation, smart strategic analysis, and broad-based expertise to migrate to an IT environment that can provide the solid basis to handle current business requirements and support future growth.

  • Work with Solution Providers, Not Resellers
    Small companies need direction and insight to navigate through an ever more complicated maze of IT options offered for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match consulting support with the genuine interests of clients. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being based on the true requirements of a customer.

Get in Touch with Progent
If your Cape Coral, Florida business needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Relocation Consulting

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    Windows Server 2008 is a major advance in making IT systems more protected and available, simpler to virtualize and manage, faster, and able to offer an improved environment for web publishing. Progent can help your company benefit fully from the improvements incorporated into Windows Server 2008 by delivering certified consulting, tech support, training, staffing, monitoring, and security expertise.

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    Our Experts Team offers support in important fields such as Macintosh integration and programs; Support for Linux-based, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM expertise; Strategic and vertical application help; Chief Information Officer, management information analyst, and project logistics services; Special applications design and integration; Web site, electronic business, EDI, and client information portal development and deployment; SQL support and performance consulting; Business information consulting; and Telecommunications architecture support.

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    System Center 2016 and Skype for Business Integration Engineer

    Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; unified management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

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    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier experts can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and send email, search the Exchange global address list, copy addresses, sync up calendars, and alert fellow workers to meetings with your Exchange account. Progent will verify that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide specialized one-on-one Entourage training.

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    Progent's Microsoft certified experts offer a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting package and corporate management tool built, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP line, provides an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is simple to deploy and configure, and with its modular approach you are able to license only the capability you currently need, with the option to add users and increase functionality in the future. Progent's Dynamics GP/Great Plains Software support experts can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Microsoft Dynamics GP.

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    Progent offers Windows Cluster Server consulting to help your business utilize zero-downtime server clusters that can provide 24x7 uptime. Clustered Windows servers for zero-downtime networks include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By helping you build non-stop clustered server solutions based on Windows Clustered Server 2003, Progent's Certified Windows engineers make sure that your high availability server clusters are configured to optimize the business value of your IT system.

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    Progent can help your business in any and all facets of your upgrade to Exchange 2016 including designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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