Professional Remote Troubleshooting for Cape Coral, Florida Networks from World-class Consultants
Small companies have typically been overlooked by large IT service organizations. Many small companies allow themselves to grow excessively dependent on freelance consultants or small support organizations who lack the bandwidth or extensive knowledge to respond quickly or effectively to network crises. Still other small companies turn to mass-market service firms that employ personnel trained to offer by-the-numbers solutions to common problems but who do not have the background and technical scope to deal with the variety of configurations and lack of standardization typical of small business information networks.
Progent's proven approach to delivering low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the country. Progent has delivered remote help to companies in every state in the country (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support group. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud strategy.
Primary Technologies Supported by Progent for Cape Coral, Florida Office Networks
A Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network infrastructure experts and Apple accredited engineers, Progent provides urgent assistance and low-cost online consulting to Cape Coral, FL companies for a wide array of information technologies such as:
Support Delivery Alternatives Available for Cape Coral, Florida Companies
Progent has a variety of options for providing small companies with affordable computer services for technical support, consulting, and IT management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough service records, consistent follow-up, and tight cost monitoring across a range of network support delivery modes that include online repairs, on-premises help, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progent's Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to address emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's remote computer troubleshooting services.
- On-site Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: in-person service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, visit Help Desk Services.
- Help Desk Sharing Services
Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, programming and training for small business software including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as office moves and major system upgrades, extended projects such as upgrading a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, relational database application development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Network Infrastructure Support Services for Telecommuters
Progent can help small and mid-size companies to plan, set up and troubleshoot the infrastructure to support work-from-home employees. Areas of network infrastructure where Progent's consultants offer assistance include safe and efficient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi network planning and implementation, and robust Internet access. For information about Progent's network infrastructure consulting services for teleworkers, visit network infrastructure guidance for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for network information security and reporting.
The scope and depth of Progent's consulting staff offer a powerful set of advantages to organizations trying to maximize the business value of their IT network within a realistic budget. These advantages include:
- Best Industry Practices
Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for resolving real-world IT problems efficiently.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for fast fixes. An additional advantage of granular invoicing is that customers are less inclined to permit minor problems to stay unaddressed until they become big ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by each consultant to every customer. The discipline of documenting and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small businesses who work with independent service providers or who employ internal support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
If your Cape Coral, Florida company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).