Quick, Affordable Online Network Help for Cape Coral, Florida Small Businesses
For over two decades, Progent has focused on delivering enterprise-quality IT support services to clients with small-business budgets. Progent has developed a unique service solution that features a low-overhead, seamless virtual office network, custom remote troubleshooting technology, a large pool of engineers accredited in a wide range of IT disciplines, a Help Desk service structure that maximizes efficiency and guarantees follow-up, a worldwide team of on-line service experts, on-site service availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the least time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application programming, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to accredited experts to help your company to design and execute your cloud computing strategy.
Core Technologies Serviced by Progent for Businesses in Cape Coral, Florida
Progent provides the support of accredited consultants for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:
Support Delivery Alternatives for Cape Coral, Florida Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's model for delivering network support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough service records, dependable follow-up, and tight expense control across an array of IT service delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: in-person service technicians when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how and why to register for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and support for small business programs such as financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, longer term projects like business analytics application development and customization, relational database application development and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, security, and recoverability than is possible with the class of in-house data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is continually tracked, and systems are consistently backed up and ready for full and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also easy for customers to transfer to another support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can support the multi- platform and loosely standardized networks typical of small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote support services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for network data protection and reporting.
The scope and size of Progent's consulting team offer a powerful set of advantages to organizations wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, executing a wide range of technical projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for solving real-world IT problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for fast fixes. An additional advantage of granular billing is that customers won't be inclined to allow minor problems to stay unaddressed until they grow into big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by each consultant to every client. The discipline of documenting and organizing service activity allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Cape Coral, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).