Cape Coral, Florida Microsoft and Cisco Certified Consulting Firm

Service Delivery Options for Cape Coral, Florida Businesses
Progent has a variety of options for providing small companies with cost-effective computer services for technical support, system architecture, and network management. Progent's paradigm for delivering computer support services is built on the Call Center structure common to larger IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough service documentation, consistent follow-up, and tight cost control for a range of IT service delivery options that include remote troubleshooting, on-premises help, and top-level consulting.

• Remote Support
  Progent’s Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's remote network support expertise.

• Onsite Support
  Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: in-person support professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite computer service.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Help Desk Services.

• Consulting Expertise
  Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with vital technologies such as
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtual server strategies, plus integration, programming and training for business software such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including office moves and major software migrations, longer term initiatives such as business analytics software programming and support, relational database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for clients to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, system maintenance, and network management while achieving world-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Support
  Progent offers expert remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Cape Coral, Florida Small Businesses
Progent's staff size, scope of technical expertise, and experience with corporate network support enable small businesses to sidestep the pitfalls associated with excessive reliance on small support firms or independent consultants.

Teaming with Progent's Experts enables your company to:

• Prevent Excessive Reliance on Individual Support Consultants
  For network services, small businesses often rely excessively on freelance consultants. Though individual support providers carry lower overhead than more substantial support organizations and can typically charge nominally lower rates, freelancers are frequently stretched to far to respond rapidly to urgent problems. If a freelance consultant is busy with different client, sick, on vacation, or in class, the absence of backup staff may force your business to wait for assistance during a crisis. The more your small business expands, network unavailability or problems with line-of-business programs get more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent consultants encounter new technologies, the unavailability of a big consulting group to rely on for help requires them to learn with the meter running while your organization ends up footing the costs for their ongoing training.

• Gain Access to Experts in Sophisticated Information Technology Solutions
  Many smaller support firms or freelance consultants who concentrate on small business IT support are capable of providing routine fixes but lack the background to work efficiently with complicated IT environments with a variety of operating systems, many sites, VoIP implementations, mobile clients, integrated financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large team of specialists can be valuable to your business because big-company environments are by nature complicated, integration problems demand in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and protection requires industry-tested best practices.

• Build a Solid Foundation for Growth
  Small companies often begin with an IT system implemented on a tight budget. Lacking a strong basis, a series of band-aid fixes often get tossed onto of a weak structure. As a business evolves, reliability and expandability problems can obstruct the success of the organization. These networks require thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the reliable basis to handle current business requirements and support downstream expansion.

• Partner with Solution Providers, Not Product Resellers
  Smaller businesses require guidance and education to navigate through an increasingly complicated maze of IT alternatives available for accelerating business growth and enhancing efficiency. They do not need an IT consultant or support organization that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This permits Progent to match technical services with the real needs of clients. Combining network support and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.

How to Contact Progent
If your Cape Coral, Florida company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).