Expert Online Support for Cape Coral, Florida Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by large network service organizations. Many small businesses allow themselves to become overly dependent on individual engineers or small support firms who don't have the bandwidth or comprehensive knowledge to react quickly or effectively to network emergencies. Still other small companies resort to mass-market service providers staffed with technicians taught to offer by-the-numbers fixes for common issues but who are missing the experience and technical scope to handle the diversity of configurations and lack of standards that characterizes small business information systems.
Progent's time-tested methodology for providing low-cost and successful technical service to small businesses has made Progent among the premier Microsoft-certified network consulting firms in the country. Progent has delivered remote support to businesses in every state in the country (refer to Progent's client testimonials).
For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited experts to assist your company to plan and execute your cloud computing strategy.
Main Products and Technologies Supported by Progent for Office Networks in Cape Coral, Florida
Progent offers the services of accredited consultants for all facets of network technology found in small companies and local governments. Technologies serviced by Progent include:
Service Delivery Options Available for Cape Coral, Florida Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough service records, dependable follow-through, and strict cost monitoring across an array of IT service delivery options that include online repairs, on-premises support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the cost or delay of on-premises service calls. The experience of Progent's IT engineers allows them to handle the majority of IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network troubleshooting expertise.
- Onsite Service
Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to give small companies the optimal solution: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for in-person service calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus integration, programming and support for small business applications including financials, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term projects like management analytics software programming and customization, database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host critical business applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is possible using the type of on-site data center that is achievable for the majority of small companies. Since Progent uses the same data centers that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and network management while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can support the multi- platform and non- standardized environments common with smaller businesses, and retains control of the software in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government requirements for network data protection and incident reporting.
The breadth and depth of Progent's consulting team offer a unique array of advantages to organizations trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the front lines of network support, executing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for resolving real-world network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you pay just for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no sign-up fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids big bills for quick repairs. An additional benefit of granular invoicing is that customers won't be inclined to allow minor problems to fester until they become major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every staff member to each client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
If your Cape Coral, Florida business needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).