Expert Online Troubleshooting for Cape Coral, Florida Small Business Computers from World-class Consultants
Small companies have typically been overlooked by large IT support firms. Many small companies permit themselves to become dangerously dependent on individual engineers or small consulting firms who lack the bandwidth or comprehensive knowledge to react quickly or effectively to network emergencies. Other small businesses turn to giant service firms staffed with personnel taught to provide by-the-numbers fixes for ordinary problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small company information systems.
Progent's proven approach to providing low-cost and effective technical service to small businesses has made Progent one of the most respected Microsoft-certified IT consulting firms in the country. Progent has delivered remote support to small businesses in every state in the country (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the technical skills of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also offer the services of accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Business Networks in Cape Coral, Florida
Progent provides the support of qualified consultants for all aspects of business network technology found in small and midsize companies. Products and technologies supported by Progent include:
Service Delivery Options Available for Cape Coral, Florida Businesses
Progent offers a selection of options for providing small businesses with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's model for providing computer support is based on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service documentation, reliable follow-up, and strict expense monitoring for an array of network support delivery options that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progent's Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online network support expertise.
- Onsite Support
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: onsite service professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems. for more information, refer to Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, visit Progent's Help Desk sharing services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest products, network protection consulting, non-stop it system design, virtual server solutions, plus integration, programming and support for small business programs including financials, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site moves and major software migrations, extended initiatives like customizing a legacy ERP system to a modern MS Dynamics 365 package, database application development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and malware cleanup.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and medium-size companies to plan, configure and troubleshoot the infrastructure to support a remote workforce. Areas of infrastructure where Progent's experts offer assistance include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and deployment, and robust Internet connections. For information about Progent's infrastructure support services for at-home workers, go to infrastructure support services for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the multi- OS and non- standardized networks common with small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network security and can help with advanced security projects such as SIEM solutions to help enterprises comply with business guidelines and government requirements for network information security and incident reporting.
The scope and depth of Progent's engineering team offer a powerful array of benefits to customers trying to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Service Methodology
Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, in the trenches of IT service, performing a wide variety of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested approaches for solving actual IT problems quickly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size bills for quick fixes. An additional benefit of by-the-minute billing is that customers won't be tempted to permit incipient problems to fester until they grow into big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports given by every staff member to every customer. The discipline of documenting and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
If your Cape Coral, Florida company wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).