Immediate, Low-cost Remote Network Help for Cape Coral, Florida Small Companies
For more than two decades, Progent has specialized in delivering enterprise-class IT support services to customers with small-business budgets. Progent has developed a unique support solution that includes a cost-effective, tightly connected virtual office network, sophisticated online repair tools, a large team of engineers certified in a broad range of IT practice areas, a Help Desk operational model that maximizes efficiency and ensures follow-through, a global group of remote support experts, on-site service dispatching for the majority of most zip codes in the United States, and a company culture focused on fixing network issues in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for major projects like application design and development, business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Cape Coral, Florida
Progent's nationwide team of world-class engineers provides help for virtually all aspects of information technology used by companies of any size. Areas supported by Progent in Cape Coral include:

Support Delivery Alternatives for Cape Coral, Florida Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive service records, dependable follow-up, and strict expense monitoring for a range of IT support delivery modes that include online repairs, in-person help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's online computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: onsite support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with critical technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, network protection engineering, high availability it system consulting, virtualization strategies, plus configuration, programming and training for business applications including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including office relocations and massive software migrations, extended initiatives such as upgrading a legacy ERP system to a modern MS Dynamics or Dynamics 365 package, relational database application programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and medium-size businesses to plan, configure and troubleshoot the infrastructure to support telecommuters. Aspects of network infrastructure for which Progent's consultants can provide guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet access. To learn about Progent's infrastructure expertise for a remote workforce, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is also easy for clients to transfer to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Cape Coral, Florida Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT support enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or freelance engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, small companies often depend heavily on individual engineers. Although freelance service engineers have lower expenses than more substantial IT service organizations and can afford to charge nominally lower rates, freelancers are sometimes stretched to far to respond quickly to urgent situations. If an independent engineer is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may force your company to go without help during a crisis. As your small business grows, system downtime or difficulties with critical applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lost output. In addition, when freelance engineers confront new problems, the lack of a large engineering team to count on for advice requires them to train in place while your business ends up footing the costs for their continuing training.

  • Have Access to Expertise in Complex Network Solutions
    Many small support organizations or independent consultants who concentrate on small company network consulting are capable of delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated network infrastructures that have mixed operating systems, many locations, VoIP systems, remote workers, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your business because enterprise environments are inherently complex, support problems demand in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and protection requires industry-tested leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a sequence of band-aid repairs commonly get piled on top of a marginal foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These networks need proper evaluation, smart business planning, and broad-based experience to migrate to a network infrastructure that can provide the solid basis to handle critical business requirements and support future growth.

  • Team with Solution Providers, Not Resellers
    Small businesses need direction and insight to navigate through an ever more complicated maze of IT alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or support organization that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise only. This permits Progent to match technical support services with the genuine interests of customers. Mixing IT support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true requirements of a small business.

How to Contact Progent
If your Cape Coral, Florida business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Les Kent has a 35-year history of successful technology integration, business administration, marketing, and operations. He has shown a talent for developing sophisticated IT solutions in his roles as as a network architect, software developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and major corporations.

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