Low-cost Network Help from Microsoft and Cisco certified Professionals for Businesses in Cape Coral, FL
By offering world-class know-how when you require it, providing in-depth expertise for critical business applications, offering innovative services like virtual server hosting, invoicing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your It network and reduce support costs. Progent recognizes that network protection, reliability, and performance are just as critical to small companies as to major corporations but that small companies lack the leverage to spend aggressively in information technology and in-house support staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to provide the IT support expertise your company needs when you need it and at a cost you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT service personnel. This can save money and minimize technical risks for major projects like application development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to assist your company to plan and execute your cloud strategy.
Primary Technologies Supported by Progent for Business Networks in Cape Coral, Florida
Progent offers the services of accredited consultants for all facets of information technology found in small organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Cape Coral, Florida Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity records, consistent follow-up, and strict expense control across an array of IT service delivery options that include remote repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, high availability it system consulting, virtual server solutions, plus integration, customization and training for small business programs such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive software migrations, longer term projects like business information software programming and support, database application programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like data restoration and malware cleanup.
- Application Hosting
Progent can host critical applications like Exchange and Microsoft SQL in order to provide small businesses with higher degrees of reliability, security, and performance than is feasible with the type of internal data center that is achievable for the majority of small organizations. Since Progent utilizes the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can save you the expense of creating and managing the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Cape Coral, Florida Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate network support allow small businesses to sidestep the problems associated with over dependence on small service organizations or freelance engineers.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT services, small businesses sometimes rely excessively on freelance engineers. Though freelance support engineers have lower expenses than larger support firms and can afford to bill nominally lower rates, they are often spread too thin to respond quickly to urgent situations. If a freelance engineer is busy with another client, ill, on vacation, or in training, the lack of replacement personnel may force your company to wait for assistance during a crisis. The more your small business grows, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lower output. Also, when independent consultants confront unfamiliar problems, the unavailability of a big engineering team to count on for assistance forces them to train in place while your company ends up footing the costs for their ongoing training.
- Gain Access to Experts in Complex Information Technology Issues
Many small support firms or independent consultants who concentrate on small business IT consulting may excel at providing connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complex IT infrastructures that have mixed platforms, many sites, VoIP implementations, remote workforces, integrated accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your company because big-company networks are inherently complicated, support issues demand in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and security calls for enterprise-tested leading practices.
- Build a Solid Basis for Seamless Growth
Small companies often begin with a network cobbled together on a shoestring budget. Without a solid architecture, a series of band-aid repairs often get piled onto of a tenuous structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. These networks need proper assessment, intelligent strategic analysis, and broad-based expertise to migrate to a network environment that will act as the solid foundation to handle current business needs and ease future growth.
- Team with Solution Finders, Not Product Vendors
Small businesses require direction and education to work through an increasingly complicated maze of technology options available for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match consulting support services with the real interests of customers. Mixing network consulting and product selling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a small business.
If your Cape Coral, Florida company needs to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).