Consulting Support Services for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most popular products for achieving anytime-anywhere access to email, calendars, web programs, and other vital business information. Progent offers Carlsbad, California businesses the expertise of BlackBerry-premier professionals who can help companies to manage their BlackBerry environments or transition smoothly to a modern mobile solution.

As the complexity of small business networks has increased, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for companies of all sizes, successful deployment and maintenance of BlackBerry solutions has become more difficult. To address areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and shared databases, small businesses frequently turn to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery model, gives small businesses an affordable alternative for integrating BlackBerry technology productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, develop custom mobile software, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and thoroughly.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.

Onsite IT Consulting
Progent locations in San Diego Metro Area

City Address Phone Link
Carlsbad Faraday Executive Offices, 2244 Faraday Avenue
Carlsbad, CA 92008
United States
(760) 827-5600 Carlsbad Network Support Services
San Diego 600 West Broadway, Suite 700
San Diego, CA 92101
United States
(619) 530-0021 San Diego Network Support Services
San Diego UCSD 4660 La Jolla Village Dr, #100
San Diego, CA 92121
United States
(858) 876-0148 San Diego UCSD Network Support Services


Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry smartphones, offering a single platform for controlling key jobs such as device deployment, upgrades, and deactivation and also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server provides a wealth of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry Enterprise Server also allows great versatility in selecting degrees of security to meet the special needs of your network. Progent's BlackBerry certified consultants can assist your company to choose advanced security functions and activate them remotely. Examples of these over-the-air configurable security features are:

  • Lock down a BlackBerry smartphone
  • Erase information from a missing or stolen smartphone
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry BES Server also offers flexibility in determining how to keep mobile users from installing or running unsecure or prohibited applications. Progent can help you to select blocking techniques such as:

  • Specify exactly which applications are permitted on the device
  • Prevent external applications from allocating non-volatile memory on the smartphone
  • Determine which resources external programs can use on the device
  • Restrict the kinds of connections external software running on the smartphone can establish
  • Prevent all external software from being loaded or executed on the BlackBerry device

Expert RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Carlsbad region or throughout California. Progent's experienced remote technical support team has helped businesses solve network problems and cut support expenses in every state in the U.S. and established a substantial following of loyal customers. (See Progent's client testimonials.)

Progent offers remote help for a wide selection of issues associated with BlackBerry products such as wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and strengthening mobile security. Important BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can in addition assist your business to troubleshoot a wide range of issues associated with synchronization, device recognition, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small business IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and delete BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs analysis, solution architecture, deployment strategy and execution, performance tuning, design of a high-availability environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices about options for software editions, processors and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can help your company to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Professional
In order to ask Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's certified engineers provide computer support and IT consulting expertise for Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, integration, management, and support expertise for Microsoft Exchange Server include system design, installation, project management, local and remote technical support, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.

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    Progent offers live remote instruction for popular client apps and operating systems such as Microsoft Office Excel, Word, Access and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training provides the benefits of traditional physical classroom instruction, such as instant interaction between students and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the schedules of multiple students. Available to single students or classes of all sizes, Progent's virtual instruction permits the instructor to conduct the class from a remote office and the clients can be dispersed across a campus or across the country. Live online instruction deploys proven learning aids like virtual white boards, electronic hand-raising, and shared applications. Sessions can be short and targeted to specialized subjects or longer in time and wider in scope.

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    Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size businesses. A Barracuda Backup deployment can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects vital company data generated locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to help your business to plan, configure, operate and troubleshoot a backup and disaster recovery solution based on Barracuda Backup.

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    Progent's expert consultants can help you define and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Exchange 2007 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business goals.

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    Progent can help small and medium-size businesses to design, implement and troubleshoot the network infrastructure for remote workers.

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    Progent believes that a carefully architected and implemented information system is a vital piece for accelerating any firm's growth, and Progent applies this philosophy in our own system infrastructure. Progent has created a zero-downtime virtual office infrastructure that enables our in-house engineers and authorized contractors to deliver fast and efficient support, collaborate easily on sophisticated projects, and gain from professional and personal maturity from acting as part of a dynamic company ethos of self motivation and freedom.

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    Progent can provide the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that IT security managers are expected to learn. It provides executive management the confidence that those who have earned their CISM certification have the background and knowledge to deliver efficient security management and support services.

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  • Microsoft Operations Manager Computer Consulting
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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and offer companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate serious problems detected by System Center 2012 Operations Manager.

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