Besides providing rapid contact with high-level IT consultants and subject matter experts (SMEs) to assist Carlsbad, California businesses to resolve discrete IT issues or strategic initiatives, Progent offers temporary staffing to deal with more broadly defined assistance such as desktop support, IT administration, and Help Desk call center services. Short-term staffing makes it possible for businesses to deal with anticipated or surprise surges in demand for IT personnel, which may be caused by situations such as company mergers, data center moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also fill voids caused by the loss of full-time staff members due to vacations, health issues, termination, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services offer businesses the ability to respond to increases in demand for network services without dealing with the costs and delays that come with identifying and hiring reliable technical help and without the risk of increasing your permanent head count.

Key aspects of Progent's short-term staffing services include:

  • Rapid availability of proven IT professionals
  • Simple initiation, cessation, and re-engagement of services
  • Transparent extension of your full-time IT staff
  • Comprehensive documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
  • Strong working relationship with a world-class, full-service source for IT expertise
Progent's Co-managed Help Desk Service
Progent's co-managed Call Center service is a specialized on-going staff augmentation alternative that allows IT groups to share the work of Call Center support transparently between their in-house network personnel and Progent's nationwide pool of IT support experts. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative support alternative powered by the industry's leading group PSA platform for streamlining, service calls, ticketing, assigning ownership, tracking progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience providing online and onsite network services for organizations of all sizes throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for Carlsbad, California Businesses
Progent's veteran roster of certified consultants can deliver Carlsbad, California companies a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Contact Progent for Temporary Staff Augmentation for Carlsbad, California Businesses
To find out more details about Progent's temporary supplemental staffing services for Carlsbad, California businesses, call 800-993-9400 or visit Contact Progent.