Fast Remote Support for Carlsbad California IT Networks
For organizations in Carlsbad California, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since solutions require minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick solutions somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-tested processes that ensure the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent's online support team can communicate with your environment remotely without violating corporate security.
Progent's advanced customer support database application keeps detailed histories for all service that Progent's clients have received. Progent's team consultants have the benefit of the records of services rendered to each client by any engineer. This archive of problems and resolutions is structured as an easily exploitable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.
Remote technical services offered by Progent to clients in Carlsbad California include:
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Certified Microsoft Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide range of platform support such as Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and validates a person's networking skills at the expert level. CCIEs can deal with even the most complex problems surrounding network design, deployment, management, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to resolve problems rapidly. In typical instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your environment by means of advanced remote troubleshooting tools to provide quick, secure, and affordable analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure products by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses to locate and quarantine breached servers and endpoints and guard clean resources from being compromised. If your Carlsbad system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Carlsbad business to rebuild a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's group of IT security experts have the broad selection of skills required to reconstruct all critical facets of a targeted system quickly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business restoration experts.
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CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recover rapidly after a damaging breach. Security solutions offered by Progent cover thorough information security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to cover a broad array of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so that emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.
- ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
Progent's Shared Help Desk Service provides a smooth extension of your in-house IT support organization. User interaction with the Help Desk, delivery of support, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent regardless of whether issues are resolved by your corporate support group, by Progent's team, or a mix of the two. You have complete versatility to extend or reduce your share of technical support work as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as documentation, validation and training.
To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
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Call Center Services
Progent's Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk Call Center application software to meet the special demands of your corporation, or adding temporary phone support personnel to supplement your in-house Call Center team during unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced information technology professionals gives your computer users in Carlsbad California fast communication with an effective technical support resource with years of experience delivering phone help and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a crucial contributor to business success, and Progent's target is to fix rather than simply track IT problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Carlsbad California online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating looming issues before they cause full-scale emergencies, automated monitoring can ward off disruptive and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a mix of operating systems.
How Your Carlsbad Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Carlsbad California, Progent's phone-based computer support engineers are ready to provide effective and affordable IT help the moment your organization needs it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Carlsbad company works with a local freelance consultant or maintains an in-house IT staff that can handle common computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly tough integration projects.
Features of Progent's Remote Network Services for Carlsbad California
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give businesses in Carlsbad California the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Carlsbad California and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone service and requires no monthly retainer for services provided during normal working hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in critical application areas. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Database Administration and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the specific needs of your company.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to find quick solutions to problems that could otherwise require a costly personal service call. Sophisticated remote connectivity software and experienced engineers together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and remote network tracking.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Service for High Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a wide range of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.