Fast Online Troubleshooting for Carlsbad California Computer Systems
For companies located in Carlsbad California, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of network problems rapidly. This reduces immediate costs because solutions accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the support that you receive. In contrast to many remote support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes somehow end up as major bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and proven processes which permit the maximum degree of effectiveness for online technical support and repair for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your company's network remotely without violating system security.
Progent's advanced technical support reporting application includes comprehensive records for all service that Progent's clients have received. Progent's authorized engineers have access to the details of all help rendered to every Progent client by every engineer. This archive of anomalies and solutions is structured as a conveniently retrievable proprietary database that permits Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's online service specialists are able to find the most efficient solutions promptly.
Remote support provided by Progent to customers in Carlsbad California include:
Certified Windows Support
Progent's Microsoft-expert remote support experts can provide computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist your company to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and validates a consultant's technical skills at the expert level. CCIEs know how to deal with the most difficult challenges associated with network planning, integration, management, security, and repair. CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In common cases, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your network by means of the latest on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure devices. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover quickly after a serious breach. Security support services available from Progent cover comprehensive information security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide array of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to verify who you are on a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Carlsbad Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned network professionals provides your workers in Carlsbad California instant communication with a reliable network service group with substantial experience delivering phone help and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a significant enabler of company success, and Progent's policy is to fix rather than merely record technical problems.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Team can supply remote professional engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Carlsbad California online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By exposing looming trouble spots before they cause network outages, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Carlsbad California, Progent's online computer support engineers can deliver professional and affordable IT help the instant your company needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.
Even if your Carlsbad office works with a regular independent support technician or employs a full time IT staff that can deal with the majority of computer issues, ProgentÔŅĹs Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to fix sudden system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Carlsbad California
Progent's online network troubleshooting services enable your Carlsbad business to have the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT staff. Your information system will acquire added business value by being more reliable, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
For most companies in Carlsbad California, nearby network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's online support specialists give you a convenient, fast, and economical solution to augment your regular help and to convey useful information to increase your capability to handle future issues locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people carry smaller overhead than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of backup help may require your company to go without assistance during an emergency. As your company expands, system unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to insure your network stays available.
- Create a Scalable Foundation for Seamless Growth
Organizations typically start with an IT architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown onto a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such poorly built environments require careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a system architecture able to provide the solid foundation to handle critical business requirements and facilitate future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing productivity. They do not need a network engineer who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical experience, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just expert technical help, but also a support engineer with field-tested methods for applying technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.