Fast and Affordable Remote Troubleshooting for Carlsbad California Information Networks
Immediate Online Help for Carlsbad SystemsFor businesses located in Carlsbad California, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow end up as large bills. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven processes which allow the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to access your company's network remotely without violating corporate security.

Progent's advanced service database system includes comprehensive documentation describing the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of all help rendered to each client by every Progent engineer. This database of issues and solutions is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast support databases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine optimal solutions quickly.

Online technical services provided by Progent to companies in Carlsbad California include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, malicious employees, or application bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that uses a separate network channel. A broad range of devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your established organization, evaluating or customizing Help Desk application software to handle the special needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk Call Center team during demanding events like software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of seasoned network professionals offers your clients in Carlsbad California immediate communication with a dependable network service resource with years of background delivering phone help and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of company success, and Progent's target is to fix instead of simply track network issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering support and training in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Carlsbad California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to accommodate your business so that your computer maintenance is proactive and automated. By anticipating possible trouble spots before they result in downtime, system monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks based on multiple operating systems.
How Your Carlsbad Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Carlsbad California, Progent's online computer support engineers are ready to deliver professional and economical IT support the moment your organization needs it. Over two decades of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Carlsbad office relies on a local independent support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to address unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Carlsbad California
Progent's remote IT consulting services allow your Carlsbad company to experience the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will derive greater business worth by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most companies in Carlsbad California, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can take care of the majority of network problems. However, IT crises might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support people. In these instances, Progent's on-call service professionals provide an easy, fast, and economical way to augment your regular help and to convey valuable information to increase your capability to handle downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people have smaller internal costs than big service companies and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve help may require your business to go without assistance during an emergency. As your business grows, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and scalability issues can impede the success of the business. Such poorly built environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture that can deliver the stable foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical training to navigate through an increasingly complex array of product options available for accelerating business growth and enhancing efficiency. They do not need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the forefront of network support, executing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

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