Fast Online Support for Carlsbad Computer Networks
For businesses located in Carlsbad or anywhere in California, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to resolve the majority of information system issues quickly. This reduces direct costs since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike many online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at solving technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for online technical support and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to interface to your environment without compromising network security.
Progent's powerful service reporting system keeps detailed records for the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support delivered to each customer by any Progent consultant. This history of anomalies and repairs is organized as a conveniently searchable support knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote consulting experts can come up with optimal solutions promptly.
Online services available from Progent to clients in Carlsbad and anywhere in the state of California include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to assist your business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and validates a person's technical skills at the master level. Cisco CCIEs can resolve the most complex issues encountered in network infrastructure design, deployment, administration, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs are an excellent value because their broad experience enables them to find solutions for problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via state-of-the-art remote troubleshooting tools in order to provide quick, secure, and economical analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products by providing services such as:
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to enhance the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly after a serious penetration. Security support services offered by Progent cover in depth data security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; building safe architectures for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide range of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Carlsbad Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or improving your current organization, evaluating or enhancing Help Desk application software to handle the particular needs of your business, or adding occasional phone support staff to reinforce your internal Help Desk group to deal with high-demand situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology experts gives your computer users in Carlsbad or anywhere in the state of California immediate contact with an effective technical support resource with extensive background offering phone consulting and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to solve instead of just report network problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers online professional consulting support and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Carlsbad, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT support is proactive and automated. By anticipating looming issues before they cause network outages, system monitoring can minimize disruptive and expensive information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on multiple OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Carlsbad or throughout the state of California, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support the instant your business has to have it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Carlsbad business relies on a local independent consultant or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Online Computer Support for Carlsbad
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer businesses in Carlsbad or throughout the state of California unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Carlsbad and is also ideal for networks in geographic regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone service and imposes no ongoing subscription fee for services delivered during normal business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers help from authorized specialists who have skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise in critical business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough IT solutions that meet the specific needs of your company.
- Advanced Remote Access Tools
Protected online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise require an expensive personal visit. Sophisticated remote connectivity software and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, refined support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of detailing and archiving support activity results in more efficient support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.