Fast Remote Help for Carlsbad California Computer Systems
Fast Phone Technical Support for Carlsbad SystemsFor businesses located in Carlsbad California, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of network problems rapidly. This reduces immediate costs since solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical remote service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where quick repairs somehow turn into large tabs. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and proven methodologies that allow the highest degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to link to your environment remotely without compromising system security.

Progent's advanced customer support reporting system stores extensive records describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to every Progent client by every engineer. This history of problems and responses is stored as a conveniently accessible support database that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting experts are able to find optimal resolutions in the least time.

Online support services offered by Progent to customers in Carlsbad California include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files/folders, apps, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you�re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of seasoned network consultants offers your clients in Carlsbad California quick assistance from a reliable network service group with substantial background offering phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a crucial enabler of business performance, and Progent's policy is to resolve rather than just record network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional engineering expertise and training in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Carlsbad California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your environment so that your network support is proactive and automated. By spotting emerging issues before they expand into downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments powered by multiple platforms.
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Carlsbad California, Progent's phone-based network support engineers can provide effective and affordable system help whenever your company requires it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Carlsbad organization has a local freelance support technician or maintains an in-house IT staff that know how to deal with common computer problems, Progent's Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle sudden system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Organizations in Carlsbad California
Progent's online support services allow your Carlsbad business to have the benefits of immediate, enterprise-class network support without the cost of managing a full-time IT organization. Your network will derive added strategic worth by being more reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Carlsbad California, local computer support providers, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network issues. However, IT crises may strike when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service experts give you a convenient, fast, and affordable way to supplement your local resources and to transfer useful information to increase your ability to handle future issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance service providers. While freelance consultants have less internal costs than larger service organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your network grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. These badly built systems need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is motivated to sell a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of technical projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of documenting and organizing support activity allows more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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