Immediate Remote Help for Carlsbad California Computer Systems
For organizations located in Carlsbad California, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces direct expenses since service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast fixes somehow turn into large tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of optimized tools and field-tested methodologies that ensure the maximum level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your company's network remotely without violating network security.
Progent's sophisticated customer support reporting application keeps thorough records describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance provided to each client by any Progent consultant. This archive of trouble tickets and repairs is stored as a quickly exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up other massive technical support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the most efficient resolutions quickly.
Remote technical services provided by Progent to clients in Carlsbad California include:
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can provide computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist you business to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates a person's technical skills at the expert level. CCIEs can deal with the most stubborn issues occurring in network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs are an excellent value since their depth of expertise enables them to solve problems rapidly. In many cases, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of state-of-the-art remote support technology in order to provide quick, secure, and affordable analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure devices by providing consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate quickly following a serious breach. Security consulting services available from Progent include: in depth data security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; guarding your email system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a wide array of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Carlsbad Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants gives your workers in Carlsbad California instant communication with an effective technical support group with extensive background delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a key enabler of business efficiency, and Progent's aim is to resolve and not just record IT problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team offers remote professional engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Carlsbad California online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into network outages, automated monitoring can head off stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on multiple operating systems.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Carlsbad California, Progent's online network support engineers can provide effective and cost-effective IT help whenever your business has to have it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Carlsbad organization works with a regular independent consultant or maintains an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to deal with unexpected network emergencies or especially complicated integration problems.
Details of Progent's Remote Computer Services for Carlsbad California
Progent's online support, remote repair, network security expertise, and system administration services give businesses in Carlsbad California unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your business world class network support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Carlsbad California and is also ideal for customers in more remote regions that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for online service and asks for no monthly retainer for services provided during regular working hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings consist of technology integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Management and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that fit the unique requirements of your company.
- Sophisticated Remote Connectivity Software
Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise require a costly personal service call. Cutting-edge online connectivity software and expert engineers together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Service for High System Availability
For offices with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of network support, executing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for applying technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every customer. The practice of detailing and archiving support activity allows more effective support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.