Fast Online Support for Carlsbad California Computer Networks
For businesses in Carlsbad California, Progent offers online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts provide excellent leverage because they have the practical experience and are equipped with the sophisticated technology needed to solve most information system problems rapidly. This reduces direct costs because service calls require fewer chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the services that you receive. Unlike many online support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing avoid situations where fast fixes somehow turn into big invoices. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and proven methodologies which ensure the highest level of efficiency for online technical support and repair for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to communicate with your computer system without violating corporate security.
Progent's powerful service reporting application keeps extensive records for the service that Progent's customers have received. Progent's team engineers have the benefit of the records of services provided to every Progent customer by any engineer. This archive of anomalies and solutions is structured as a readily searchable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service experts can determine the best solutions promptly.
Remote services available from Progent to companies in Carlsbad California include:
Certified Windows Experts
Progent's Microsoft-premier online support professionals can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues associated with network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness because their deep experience enables them to fix problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and affordable analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling selection of connectivity products by offering services that include:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection services to strengthen the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up quickly after a serious penetration. Security solutions offered by Progent cover in depth data security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a wide range of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight line of outsourced network management services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Carlsbad Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology experts provides your workers in Carlsbad California quick communication with a large network service resource with years of background providing phone consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to company performance, and Progent's goal is to fix and not just track technical issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Carlsbad California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they evolve into crashes, proactive monitoring can head off disruptive and costly service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Carlsbad California, Progent's online computer support specialists are ready to provide professional and economical IT support the moment your organization requires it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Carlsbad business works with a regular freelance consultant or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Organizations in Carlsbad California
Progent's remote support services allow your Carlsbad business to experience the advantages of timely, expert network support without the expense of maintaining a full-time IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
With most businesses in Carlsbad California, local computer service resources, whether consisting of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support experts give you a convenient, quick, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to improve your capability to deal with downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller companies commonly rely on independent freelance service providers. While independent service people have less overhead than larger consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of backup help may require your business to wait for assistance during an emergency. As your business expands, system downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system remains available.
- Create a Scalable Foundation for Seamless Expansion
Companies often start with an IT architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such badly designed environments require careful assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture that can offer the solid foundation to handle vital business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of product alternatives capable of promoting business success and improving efficiency. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, refined remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT service, executing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to each customer. The practice of documenting and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.