Fast Remote Support for Carlsbad California IT Networks
Urgent Remote Support for Carlsbad NetworksFor organizations in Carlsbad California, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since solutions require minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick solutions somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-tested processes that ensure the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent's online support team can communicate with your environment remotely without violating corporate security.

Progent's advanced customer support database application keeps detailed histories for all service that Progent's clients have received. Progent's team consultants have the benefit of the records of services rendered to each client by any engineer. This archive of problems and resolutions is structured as an easily exploitable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.

Remote technical services offered by Progent to clients in Carlsbad California include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so that emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service provides a smooth extension of your in-house IT support organization. User interaction with the Help Desk, delivery of support, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent regardless of whether issues are resolved by your corporate support group, by Progent's team, or a mix of the two. You have complete versatility to extend or reduce your share of technical support work as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as documentation, validation and training. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT team to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or revamping your established organization, selecting or customizing Help Desk Call Center application software to meet the special demands of your corporation, or adding temporary phone support personnel to supplement your in-house Call Center team during unusually busy situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in Carlsbad California fast communication with an effective technical support resource with years of experience delivering phone help and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a crucial contributor to business success, and Progent's target is to fix rather than simply track IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Carlsbad California online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating looming issues before they cause full-scale emergencies, automated monitoring can ward off disruptive and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a mix of operating systems.
How Your Carlsbad Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Carlsbad California, Progent's phone-based computer support engineers are ready to provide effective and affordable IT help the moment your organization needs it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Carlsbad company works with a local freelance consultant or maintains an in-house IT staff that can handle common computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly tough integration projects.

Features of Progent's Remote Network Services for Carlsbad California
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give businesses in Carlsbad California the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a wide range of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information.

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    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware.

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