Immediate Online Support for Carlsbad California IT Networks
Urgent Online Consulting for Carlsbad SystemsFor companies in Carlsbad California, Progent offers remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support reduces direct costs because solutions require minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast fixes manage to turn into major bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and proven methodologies which permit the highest degree of effectiveness for online help and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your company's environment remotely without violating corporate security.

Progent's advanced customer support reporting application stores thorough documentation describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services delivered to each customer by every Progent engineer. This history of issues and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online service experts are able to determine the most efficient resolutions promptly.

Remote technical support services available from Progent to customers in Carlsbad California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of important files, apps, images, plus VMs. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in Carlsbad California fast assistance from a dependable network service resource with years of background delivering telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's target is to resolve rather than simply document technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply online advanced engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Carlsbad California remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to accommodate your business so your computer maintenance is proactive and automated. By exposing looming issues before they grow into network outages, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of OS platforms.
How Your Carlsbad Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Carlsbad California, Progent's online network support engineers are ready to provide effective and economical IT help the moment your organization has to have it. More than two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Carlsbad organization relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle the majority of network issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected system crises or especially tough integration problems.

Features of Progent's Remote Computer Support for Carlsbad California
Progent's online support, Internet-based repair, system security expertise, and system administration services give companies in Carlsbad California unparalleled leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    The Help Desk service model used by Progent's Technical Response Center offers small and midsize organizations an affordable option to reliance on independent consultants by offering extensive expertise shared by numerous support teams, optional round-the-clock access to emergency assistance, fast escalation to world-class experts for solving even the most difficult problems, service consistency and reliability, prompt follow through overseen by seasoned service managers, a variety of convenient techniques for requesting support jobs, and excellent progress visibility made possible by ticket tracking and available through a web-based portal.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and service organizations to manage complex supply chains and improve the efficiency of key business processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that can range from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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    Dynamics GP/Great Plains allows you to grow and manage your company more efficiently by offering deep availability of decision-driving data and a rapid return on investment. Dynamics GP/Great Plains confers important productivity benefits such as its ability to extend the presence of your organization, handle your financials, automate financial operations, unify processes across your company, refine inventory control, increase order accuracy, grow sales and minimize turnaround time, and maximize cash flow. Progent can show you how to configure and maintain a robust, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP/Great Plains consultants to make sure you derive all the advantages of your Microsoft Dynamics GP/Great Plains software.

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    Progent has more than 20 years of background configuring, and supporting the core platforms included with System Center and can assist your organization to plan, deploy, manage, and fix your Microsoft System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent can assist you to migrate to the current edition of System Center from a previous release or from another datacenter management platform to provide the advantages of enterprise-class provisioning, automation, security and compliance, plus datacenter and application performance monitoring.

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    Microsoft Exchange 2013 incorporates major enhancements to the functionality of Microsoft Exchange 2010 and introduces important innovations plus a revamped structure. These improvements affect vital IT areas like manageability, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange 2013, create an efficient validation and deployment strategy, and train your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing remote consulting and support and management for Exchange 2013.

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