Immediate Online Help for Carlsbad California Computer Networks
For businesses in Carlsbad California, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology needed to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast fixes manage to end up as substantial invoices. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your company's network without compromising corporate security.
Progent's sophisticated customer support reporting system includes comprehensive records of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of support delivered to each Progent customer by any engineer. This history of problems and responses is organized as an easily accessible support database that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Remote technical support services offered by Progent to customers in Carlsbad California include:
Certified MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to help you business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and validates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most complex problems occurring in network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can connect to your environment by means of the latest remote support technology in order to perform quick, safe, and economical diagnosis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of connectivity products by providing consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate rapidly following a serious breach. Security support services offered by Progent include: in depth network security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide array of information technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. The ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Carlsbad Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of seasoned network professionals provides your customers in Carlsbad California immediate contact with an efficient support group with extensive background delivering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a major contributor to company efficiency, and Progent's policy is to fix rather than merely document technical problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group offers online advanced engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Carlsbad California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By anticipating looming issues before they evolve into network outages, automated monitoring can ward off inconvenient and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support multiple OS platforms.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Carlsbad California, Progent's online computer support engineers are ready to provide effective and affordable system help the moment your business has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Carlsbad business works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to handle unexpected system emergencies or especially complicated integration projects.
Features of Progent's Remote Network Services for Carlsbad California
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services offer companies in Carlsbad California the greatest leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Carlsbad California and is also ideal for customers in more remote regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone help and requires no ongoing subscription fee for services delivered during normal working hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in critical application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management and Application Design
Amazon MWS Application Development
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that match the specific requirements of your business.
- Advanced Remote Access Tools
Secure online connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise demand an expensive personal service call. Cutting-edge online connectivity software and expert engineers together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for High Network Availability
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose workers need immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 support, Windows 2003 Server upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each staff member to each client. The practice of documenting and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.