Immediate Remote Technical Support for Carlsbad California Computer Networks
For organizations in Carlsbad California, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic issues.
Progent's online support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to solve most network problems rapidly. This lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor solutions somehow turn into big invoices. Progent's penchant for solving technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes which allow the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your company's system remotely without violating corporate security.
Progent's sophisticated customer support database application includes extensive histories of all support that Progent's customers have received. Progent's team service personnel have access to the history of support delivered to each client by every Progent consultant. This history of issues and solutions is organized as a conveniently searchable support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft open up additional massive technical support databases and permit priority access to vendors' in-house engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions in the least time.
Online support services offered by Progent to companies in Carlsbad California include:
Certified Windows Expertise
Progent's Microsoft-certified remote support experts can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help you company to install, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most challenging issues occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. CCIEs provide excellent value because their depth of expertise permits them to resolve problems rapidly. In many instances, less experienced consultants can wrestle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system using sophisticated remote support tools in order to perform quick, safe, and affordable diagnosis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling family of infrastructure appliances by offering services that include:
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly after a serious breach. Security consulting services available from Progent cover comprehensive information security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; installing firewalls; designing secure architectures for remote and mobile access; guarding your email infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your existing one, identifying or customizing Call Center software products to address the particular requirements of your company, or providing temporary phone support staff to supplement your existing Call Center resources to deal with high-demand situations like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology experts gives your workers in Carlsbad California fast contact with an effective support group with years of background providing phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a major enabler of company success, and Progent's goal is to fix instead of simply report technical problems.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Carlsbad California remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your IT support is proactive rather than reactive. By detecting emerging issues before they evolve into downtime, remote monitoring can head off disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on a mix of operating systems.
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Carlsbad California, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the moment your organization requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to solve IT problems rapidly while eliminating the cost and lost time associated with in-person service calls.
Even if your Carlsbad company has a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix sudden system emergencies or particularly tough integration projects.
Features of Progent's Remote Network Support for Carlsbad California
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer businesses in Carlsbad California the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Carlsbad California and is also ideal for customers in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and requires no monthly retainer for services delivered during normal working hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Management and Software Programming
MySQL Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that align with the unique requirements of your business.
- Advanced Remote Connectivity Software
Protected remote access permits Progent's service experts to see precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise demand a costly onsite visit. State-of-the-art remote access software and expert engineers together allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by every staff member to each customer. The discipline of documenting and archiving service records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.