Fast Remote Technical Support for Carlsbad California UNIX, Linux, or Solaris SystemsFor small and midsize companies in Carlsbad California, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of technical issues efficiently translates into your company saving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that ensure the maximum degree of efficiency for online help and repair for small company computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without compromising system security.

Progent's highly evolved customer support reporting system maintains extensive records for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance provided to every customer by any consultant. This archive of anomalies and fixes is stored as a conveniently searchable proprietary database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists can find optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Carlsbad California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based support professionals possess credentials in a comprehensive array of technologies. This wide range of capability allows Progent's consultants to address virtually any crisis that may occur in a small company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To support customers with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to small businesses in Carlsbad include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:

    Major Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Carlsbad CaliforniaThe Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex challenges surrounding network planning, deployment, management, security, and repair. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few support organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get timely support for serious network infrastructure problems that are impacting worker productivity but are outside the experience of your regular computer service resources. Progent's CCIE engineers can connect to your network by means of state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.

  • Certified MS Windows Expertise
    Windows Expertise for Carlsbad CaliforniaProgent's Microsoft-premier online support experts offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full range of online desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Certified System Security Consultants for Carlsbad CaliforniaProgent's qualified CISSP and ISSAP security consultants can provide a variety of security services that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a serious penetration. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the resources to build and maintain an internal Help Desk Call Center but who need fast access to an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your established organization, evaluating or modifying Help Desk Call Center software to meet the special requirements of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center resources during demanding scenarios such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of seasoned network professionals offers your customers in Carlsbad California instant assistance from a large support group with years of background delivering phone help and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's goal is to fix instead of merely track technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To find out more information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac professionals can support the imaginative components of Macintosh environments by delivering remote help services and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent offers companies in Carlsbad California online network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and costly service crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that incorporate a variety of OS platforms.

How Your Carlsbad California Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.

Onsite IT Consulting
Progent locations in San Diego Metro Area

City Address Phone Link
Carlsbad Faraday Executive Offices, 2244 Faraday Avenue
Carlsbad, CA 92008
United States
(760) 827-5600 Carlsbad Network Support Services
San Diego 600 West Broadway, Suite 700
San Diego, CA 92101
United States
(619) 530-0021 San Diego Network Support Services
San Diego UCSD 4660 La Jolla Village Dr, #100
San Diego, CA 92121
United States
(858) 876-0148 San Diego UCSD Network Support Services




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