UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for

For small and midsize businesses located in Carlsbad California, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's remote support engineers offer excellent value because they are equipped with the real-world experience and the advanced tools to resolve most network issues rapidly. Efficient support reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast repairs manage to turn into major invoices. Progent's penchant for disposing of problems quickly results in your company saving money.

Progent's Online Support Technologies
Through years of experience, Progent has developed an array of customized tools and field-proven processes which ensure the highest level of effectiveness for remote consulting and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's network remotely without compromising network security.

Progent's proprietary technical support database system maintains thorough histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support provided to each Progent customer by every consultant. This history of trouble tickets and repairs is organized as a quickly searchable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Carlsbad California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's phone-based network support professionals offer certified skills in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to resolve practically any crisis that may crop up in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.

To support companies with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote technical support services Offered by Progent to small businesses in Carlsbad include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology including network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and migration from older systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can offer urgent remote help for troubleshooting problems affecting UNIX/Linux systems powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to deal with even the most intractable problems surrounding network infrastructure design, integration, management, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad experience allows them to solve even the most intractable problems quickly. In typical cases, less qualified consultants can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Few support organizations make Cisco CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a CCIE so your company can receive immediate assistance for serious network problems that are hurting worker productivity but are outside the experience of your local IT support providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of state-of-the-art remote support technology to provide quick, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

• Authorized Windows Experts
  Progent's Microsoft-certified online support experts can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

  Progent also can deliver a wide array of online PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

• CISSP and ISSAP Premier System Security Consultants
  Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate quickly following a serious penetration. Security services available from Progent cover in depth security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

• Help Desk Services
  Progent's Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who don't have the budget to create an internal Help Desk Call Center but who need quick access to an efficient Help Desk with professional telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software products to address the particular requirements of your corporation, or adding occasional online personnel to reinforce your existing Call Center group during demanding situations such as software migrations, major updates, or rolling out new applications.

  Progent's Help Desk staff of seasoned network experts gives your customers in Carlsbad California rapid assistance from an effective technical support group with substantial background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's intent is to solve rather than simply report IT issues.

• Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting staff provides online professional engineering expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Excel. For more information about Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can nurture the artistic aspect of Mac computing by offering remote consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide businesses in Carlsbad California remote network monitoring support based on MS Operations Manager network monitoring, customized by Progent to fit your business so that your computer support is proactive and automated. By exposing emerging trouble spots before they cause crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a variety of OS platforms.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.