For small companies in Carlsbad California, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of information system issues quickly. This lowers immediate expenses since solutions require fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many remote service firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast solutions somehow turn into large bills. Progent's skill at disposing of problems quickly results in your business conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an array of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote help and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to communicate with your company's environment remotely without violating system security.
Progent's powerful service reporting application stores thorough documentation of the service that Progent's clients have been provided. Progent's team consultants have access to the history of all help provided to every client by every Progent consultant. This history of issues and fixes is structured as an easily accessible support knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Carlsbad California or to learn additional information about Progent's online support options, contact Progent at
Remote Network Support Services Provided by Progent
Progent's remote network support experts have certified skills in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to handle almost any crisis likely to occur in a small or midsize business information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support companies with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to clients in Carlsbad include:
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Progent also can deliver a full array of online desktop support including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Help Desk software to meet the particular demands of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center team to handle high-demand situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology consultants offers your computer users in Carlsbad California fast access to a reliable technical support resource with years of experience providing telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a significant driver of business productivity, and Progent's goal is to solve instead of simply record network issues.
Progent's Apple Mac consultants can nurture the creative components of Mac environments by delivering phone-based help support and training in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Carlsbad California online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of operating systems.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
City | Address | Phone | Link |
Carlsbad | Faraday Executive Offices, 2244 Faraday Avenue Carlsbad, CA 92008 United States |
(760) 827-5600 | Carlsbad Network Support Services |
San Diego | 600 West Broadway, Suite 700 San Diego, CA 92101 United States |
(619) 530-0021 | San Diego Network Support Services |
San Diego UCSD | 4660 La Jolla Village Dr, #100 San Diego, CA 92121 United States |
(858) 876-0148 | San Diego UCSD Network Support Services |