Immediate Phone Support for Carlsbad California UNIX or Linux NetworksFor small businesses located in Carlsbad California, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's online support services offer exceptional leverage because they have the practical experience and the sophisticated tools to solve most information system problems quickly. This reduces immediate expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle workers, and de-focused management.

Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs somehow turn into big tabs. Progent's penchant for solving technical issues efficiently translates into your company saving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined a set of customized technologies and proven methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to access your environment without breaching corporate security.

Progent's sophisticated service database system maintains extensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have access to the history of services delivered to every Progent customer by every Progent engineer. This history of problems and repairs is structured as a quickly retrievable proprietary database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional extensive support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Carlsbad California or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's online technical support professionals have certified skills in an extensive array of technologies. This broad range of capability enables Progent's consultants to manage practically any emergency likely to occur in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to companies with mixed-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online services Offered by Progent to small businesses in Carlsbad include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the budget to build and maintain an internal Call Center but who want fast access to an efficient Help Desk with proficient phone support plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or improving your current one, selecting or customizing Help Desk application software to handle the special demands of your corporation, or providing occasional online personnel to reinforce your internal Help Desk Call Center team to handle demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology professionals gives your workers in Carlsbad California rapid assistance from an efficient technical support resource with substantial background providing telephone-based consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a crucial driver of business efficiency, and Progent's goal is to resolve and not merely track technical problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Office Excel. To read more about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the imaginative aspect of Macintosh environments by delivering phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Carlsbad California online network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they evolve into network outages, remote monitoring can avoid inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a mix of platforms.

How Your Carlsbad California Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.

Onsite IT Consulting
Progent locations in San Diego Metro Area

City Address Phone Link
Carlsbad Faraday Executive Offices, 2244 Faraday Avenue
Carlsbad, CA 92008
United States
(760) 827-5600 Carlsbad Network Support Services
San Diego 600 West Broadway, Suite 700
San Diego, CA 92101
United States
(619) 530-0021 San Diego Network Support Services
San Diego UCSD 4660 La Jolla Village Dr, #100
San Diego, CA 92121
United States
(858) 876-0148 San Diego UCSD Network Support Services




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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified restore capabilities for Microsoft environment. Data Protection Manager 2016 offers application-aware protection for critical platforms like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, implement, manage, and repair a multi-site backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of DPM or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, hosted, cloud or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide occasional guidance to resolve challenging issues or deliver comprehensive project management services to make sure you complete your SCDPM 2016 deployment on schedule and within your budget.

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    For large businesses, Progent can supplement in-house network support staffs by providing extensive background in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can perform as a transparent nearby extension of enterprise network management. Progent's enterprise consulting services include company-wide security, online branch office support, network architecture, Sarbox conformance, project planning, and world-class support for multiple location network environments powered by Enterprise Windows 2003. Progent can provide field consultants and technicians to help with a site relocation or branch move, or a network architect to help with building or utilizing an Internet Data Center or co-location site.

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    Progent's IT outsourcing services provide economical computer consulting for small businesses. Whether it involves designing network infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or creating an on-line business solution, outsourcing your IT technical services can contain costs and eliminate uncertainties, permitting network service expenses to increase in a more moderate and manageable fashion than is feasible by assembling a large, all-purpose in-house network support staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available system foundation for your critical applications based on Microsoft Windows.

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    Progent's Microsoft-expert consultants can assist your organization to update your desktops from 32 to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit PC desktop computing, design an affordable upgrade strategy that minimizes business disruptions, and provide inexpensive, professional online support to aid your company to install 64-bit desktop operating systems and application programs on your current hardware.

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    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

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    Progent provides national remote technical support and troubleshooting services for businesses who run UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Online network consulting offers optimum return for your information technology budget by preserving user productivity and limiting the time billed for network repair services. Sophisticated online access tools and skilled service specialists and engineers combine to enable Progent to handle most IT issues without wasting time and expense by traveling to your site. In most of cases your network problems can be dealt with over the phone or through a mix of phone help and online access. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP premier security specialists to assist with the most challenging system issues.

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    Progent offers the expertise of certified consultants as well as seasoned database application developers, DBAs, project managers, Cisco-certified network engineers, business continuity planning specialists, and security consultants to help you to evaluate the likely benefits of SQL Server 2012 for your business, install test systems at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure an efficient and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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    important characteristics of Dynamics GP accounting include a modular design that allows you to buy only the components you need, a standards-based foundation built on Microsoft technologies to secure your investment and provide a highly interconnected environment, enhanced reporting services that permit you to monitor all activities, revenues and expenses and sales trends, integration with Microsoft Office to enable access to corporate information, the capability to process data from virtually any database or workstation application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it easy to create specialized applications. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP business accounting software into a high-value business solution.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of advanced security features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and execute an efficient upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally control network environments that span branch offices, data centers, and cloud resources.

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    Microsoft SQL Server 2016 offers major improvements in speed, scale, security, availability, BOYD integration, and integrated BI. New features include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, R language integration, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and onsite expertise to help businesses of any size to configure, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server, Exchange, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.

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    Progent's Wi-Fi VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization build and administer a Cisco Wi-Fi VoIP phone deployment by delivering integration services that can range from debugging the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

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    Citrix offers a powerful line of platforms that deliver enterprise-class manageability, expandability, and performance for server virtualization and for server-based distribution of Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to assess the business benefits of Citrix virtualization products and help you plan, validate, implement, optimize, and maintain Citrix solutions.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.

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    Progent's Cisco CCIE network infrastructure consultants can assist your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software consulting.

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    Progent's network professionals can help you evaluate the potential advantages of Hyper-V-based server virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your line-of-business software, assess your network architecture for optimal performance with virtualization technology, assist you in migrating to Microsoft Windows Server 2008 and configuring Hyper-V, train your network management staff to monitor and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, design and test business continuity processes that maximize network availability, and deliver ongoing consulting and maintenance including low-cost online repair and comprehensive Help Desk outsourcing.

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    Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing ISA Server-based security installations for IT networks with many offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your company in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection requirements without adversely limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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