For small and midsize companies in Carlsbad California, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick fixes manage to turn into big invoices. Progent's skill at disposing of problems quickly results in your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which ensure the maximum level of effectiveness for remote consulting and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your network remotely without compromising system security.
Progent's proprietary customer support database system stores thorough histories of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services delivered to every Progent client by any Progent engineer. This history of trouble tickets and fixes is organized as a readily retrievable internal knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft permit access to other vast support databases and allow priority access to manufacturers' internal support staff so Progent's online service experts can find optimal solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Carlsbad California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's online network support engineers have credentials in a comprehensive set of disciplines. This wide range of technical skills permits Progent's engineers to handle almost any problem that may occur in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-OS environments, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support services Offered by Progent to clients in Carlsbad include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of information technology including system architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates an individual's networking skills at the master level. CCIEs can deal with the most difficult issues encountered in network infrastructure planning, deployment, management, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad experience allows them to find solutions for even the most complex problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick phone access to a CCIE so you can get immediate assistance for severe network infrastructure issues that are impacting worker efficiency but are not within the experience of your ordinary computer service group or consultant. Progent's CCIE consultants can connect to your network using the latest on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support experts can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of security services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your business to clean up rapidly after a serious penetration. Security support services available from Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; guarding your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Carlsbad California Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for small companies who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick communication with an effective Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your current organization, identifying or customizing Call Center software products to meet the unique demands of your business, or providing temporary phone support staff to work with your existing Call Center resources to deal with high-demand events like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology professionals gives your clients in Carlsbad California rapid access to a large network service resource with years of background delivering phone consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center perception as a major enabler of company performance, and Progent's intent is to solve and not just track network problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply remote and in-depth engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To learn more information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the artistic elements of Mac environments by offering phone-based help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Carlsbad California remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they result in downtime, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a mix of platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area