For small and midsize businesses in Carlsbad California, Progent provides technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to turn into major bills. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes which allow the maximum level of effectiveness for remote technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's highly evolved service reporting application stores comprehensive documentation for the service that Progent's customers have been provided. Progent's staff consultants have access to the details of support delivered to each Progent client by any Progent consultant. This history of anomalies and solutions is organized as a quickly exploitable internal knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Carlsbad California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote consulting professionals have credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to address virtually any problem that may take place in a small business network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help clients with multi-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to small businesses in Carlsbad include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad array of information technology such as system architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified management, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most complex issues associated with network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience permits them to fix the most difficult problems quickly. In typical cases, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can receive urgent support for complex network infrastructure issues that are crippling worker efficiency but are outside the experience of your ordinary computer support resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote desktop support services such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up quickly following a serious breach. Security solutions available from Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; protecting your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Carlsbad California Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who lack the resources to create an internal Help Desk Call Center but who need fast access to an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to meet the unique needs of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk group to handle high-demand events such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Carlsbad California rapid access to an efficient support group with extensive experience providing phone help and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of company success, and Progent's policy is to fix rather than simply document technical problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers remote professional consulting support and education in special application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. To read more information about Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the artistic aspect of Mac systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Carlsbad California online computer system monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area