For small businesses located in Carlsbad California, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online support services offer exceptional leverage because they have the practical experience and the sophisticated tools to solve most information system problems quickly. This reduces immediate expenses because service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle workers, and de-focused management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many online service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs somehow turn into big tabs. Progent's penchant for solving technical issues efficiently translates into your company saving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a set of customized technologies and proven methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to access your environment without breaching corporate security.
Progent's sophisticated service database system maintains extensive documentation of all support that Progent's clients have received. Progent's authorized service personnel have access to the history of services delivered to every Progent customer by every Progent engineer. This history of problems and repairs is structured as a quickly retrievable proprietary database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional extensive support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Carlsbad California or to find out additional information about Progent's phone support programs, call Progent at
Phone-based Support Services Available from Progent
Progent's online technical support professionals have certified skills in an extensive array of technologies. This broad range of capability enables Progent's consultants to manage practically any emergency likely to occur in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To provide assistance to companies with mixed-OS environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online services Offered by Progent to small businesses in Carlsbad include:
Progent's UNIX/Linux support engineers can offer urgent online help for resolving anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Progent also offers a broad array of online desktop services such as Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can assist you in building an effective new Call Center or improving your current one, selecting or customizing Help Desk application software to handle the special demands of your corporation, or providing occasional online personnel to reinforce your internal Help Desk Call Center team to handle demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran information technology professionals gives your workers in Carlsbad California rapid assistance from an efficient technical support resource with substantial background providing telephone-based consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a crucial driver of business efficiency, and Progent's goal is to resolve and not merely track technical problems.
Progent's Apple Mac consultants can support the imaginative aspect of Macintosh environments by delivering phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Carlsbad California online network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your network support is proactive and automated. By anticipating emerging trouble spots before they evolve into network outages, remote monitoring can avoid inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a mix of platforms.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
City | Address | Phone | Link |
Carlsbad | Faraday Executive Offices, 2244 Faraday Avenue Carlsbad, CA 92008 United States |
(760) 827-5600 | Carlsbad Network Support Services |
San Diego | 600 West Broadway, Suite 700 San Diego, CA 92101 United States |
(619) 530-0021 | San Diego Network Support Services |
San Diego UCSD | 4660 La Jolla Village Dr, #100 San Diego, CA 92121 United States |
(858) 876-0148 | San Diego UCSD Network Support Services |