For small companies in Carlsbad California, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of information system issues quickly. This lowers immediate expenses since solutions require fewer billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many remote service firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast solutions somehow turn into large bills. Progent's skill at disposing of problems quickly results in your business conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an array of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote help and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to communicate with your company's environment remotely without violating system security.
Progent's powerful service reporting application stores thorough documentation of the service that Progent's clients have been provided. Progent's team consultants have access to the history of all help provided to every client by every Progent consultant. This history of issues and fixes is structured as an easily accessible support knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Carlsbad California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote network support experts have certified skills in an extensive set of technologies. This breadth of IT skills allows Progent's engineers to handle almost any crisis likely to occur in a small or midsize business information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support companies with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to clients in Carlsbad include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide array of computer technology including system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most stubborn problems occurring in network infrastructure design, integration, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of experience enables them to find solutions for the most complex problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for complex network problems that are lowering business productivity but are not within the experience of your regular computer support group or consultant. Progent's CCIE consultants can interface to your environment using sophisticated remote troubleshooting tools to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop support including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and ISSAP security consultants offer a range of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up quickly after a serious breach. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; building secure architectures for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Carlsbad California Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast response from a dependable Help Desk with proficient telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or revamping your existing organization, selecting or customizing Help Desk software to meet the particular demands of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center team to handle high-demand situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology consultants offers your computer users in Carlsbad California fast access to a reliable technical support resource with years of experience providing telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a significant driver of business productivity, and Progent's goal is to solve instead of simply record network issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Excel. For more information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative components of Mac environments by delivering phone-based help support and training in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Carlsbad California online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area