For small companies located in Carlsbad California, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote support services represent excellent leverage because they have the real-world background and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces immediate expenses because service calls take up a smaller number of billable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for online support is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with scenarios where quick solutions somehow turn into big bills. Progent's penchant for disposing of technical issues quickly results in your company spending less cash.
Progent's Remote Support Tools
Over the years, Progent has developed an array of customized tools and field-tested processes that permit the highest level of effectiveness for remote consulting and repair for small business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your environment remotely without violating system security.
Progent's proprietary technical support database application stores detailed histories describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of support provided to every client by any engineer. This database of anomalies and resolutions is stored as a quickly retrievable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other vast technical databases and allow fast response from manufacturers' in-house product engineers so Progent's remote service specialists can find optimal solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Carlsbad California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical service professionals have certified skills in a comprehensive array of products and technologies. This wide range of capability enables Progent's consultants to handle virtually any emergency that may occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to clients in Carlsbad include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad range of computer technology including network infrastructure, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server economization and easy management, and migration from older applications to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help for analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies a person's technical skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying software patches. CCIEs provide exceptional value because their broad expertise permits them to resolve the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive urgent assistance for severe network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE engineers can tie into your network via the latest remote troubleshooting tools to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.
Certified Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM and CISSP security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to clean up rapidly following a damaging breach. Security support services offered by Progent include: thorough security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Carlsbad California Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who don't have the resources to create an in-house Help Desk but who require quick communication with an efficient Help Desk with professional telephone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software to address the special needs of your corporation, or providing temporary online staff to supplement your internal Help Desk Call Center group during unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned information technology experts gives your workers in Carlsbad California rapid communication with an efficient network service group with extensive background offering telephone-based help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a major driver of company efficiency, and Progent's target is to resolve and not just track IT problems.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Office Word, and MS Excel. For additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can nurture the imaginative aspect of Macintosh systems by delivering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Carlsbad California remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, automated monitoring can ward off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a mix of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area