For small businesses located in Carlsbad California, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers offer excellent leverage because they have the practical experience and the sophisticated tools to solve most information system issues rapidly. This lowers immediate costs since service calls require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick solutions somehow end up as big tabs. Progent's penchant for handling technical issues efficiently results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a set of customized tools and field-tested processes that permit the highest level of efficiency for remote help and repair for small and midsize company computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to access your company's computer system without breaching system security.
Progent's advanced customer support reporting application keeps comprehensive histories of the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support delivered to every client by any consultant. This archive of problems and fixes is stored as a quickly retrievable internal knowledge base that permits Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Carlsbad California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's online consulting experts offer advanced credentials in an extensive set of technologies. This broad range of IT skills allows Progent's consultants to resolve virtually any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to customers in Carlsbad include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology such as network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online help for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most difficult problems encountered in network design, installation, administration, security, and repair. CCIEs work closely with Cisco's internal engineers in isolating problems with IOS network administration utilities and developing workarounds or locating software patches. CCIEs represent an exceptional value because their depth of expertise allows them to fix the most difficult problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive immediate help for complex network infrastructure problems that are impacting worker efficiency but are not within the scope of your local IT support group or consultant. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop support services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate quickly following a serious breach. Security services offered by Progent include: thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; integrating firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Carlsbad California Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick communication with a reliable Help Desk with professional phone support as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk software products to handle the special requirements of your corporation, or providing temporary online staff to supplement your in-house Call Center group to handle unusually busy situations such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology consultants gives your customers in Carlsbad California immediate communication with a dependable network service resource with extensive background delivering phone help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's intent is to fix and not just annotate IT problems.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group offers online and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and Office Excel. For more on Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the creative facets of Macintosh environments by delivering remote consulting services and training in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in Carlsbad California online network monitoring services centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your IT support is proactive and automated. By detecting looming problems before they cause network outages, proactive monitoring can avoid stressful and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a variety of platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area