For small businesses in Carlsbad California, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value because they have the real-world background and the sophisticated tools to solve the majority of network issues rapidly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid situations where speedy. minor repairs manage to turn into large invoices. Progent's skill at handling technical issues quickly results in your business conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online consulting and repair for small and midsize company computer networks. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your computer system remotely without compromising system security.
Progent's advanced customer support database application stores detailed records describing all service that Progent's clients have received. Progent's team engineers have access to the records of assistance rendered to every client by every engineer. This archive of issues and fixes is organized as a quickly exploitable support database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' internal support staff so Progent's remote consulting specialists are able to find optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Carlsbad California or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online support professionals have credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to manage almost any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with multi-platform environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based services provided by Progent to small businesses in Carlsbad include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most difficult issues encountered in network design, installation, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness since their deep experience permits them to find solutions for the most difficult problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service firms make CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get immediate support for complex network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your regular computer support resources. Progent's CCIE support experts can connect to your network by means of state-of-the-art remote support technology in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote desktop services including Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security support services offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; establishing safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often need. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Carlsbad California Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are intended for small businesses who don't have the budget to create an in-house Call Center but who need fast communication with an effective Call Center with professional phone support plus the available expertise to escalate complex problems to high-level consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an effective new Call Center or revamping your current organization, identifying or enhancing Help Desk software to handle the particular demands of your corporation, or adding occasional online personnel to supplement your internal Call Center resources during unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology experts provides your clients in Carlsbad California instant assistance from an efficient technical support resource with extensive background delivering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's target is to resolve rather than just record technical problems.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To find out additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can support the imaginative elements of Apple Mac computing by delivering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Carlsbad California remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause full-scale emergencies, proactive monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems based on a mix of operating systems.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area