For small businesses located in Carlsbad California, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote support engineers represent exceptional leverage because they have the practical experience and the sophisticated technology to solve the majority of information system issues quickly. This lowers direct costs because service calls accumulate a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. Unlike typical remote service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where fast fixes manage to end up as big tabs. Progent's skill at disposing of technical issues quickly results in your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes which ensure the highest degree of efficiency for online help and troubleshooting for small and midsize business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to access your network without compromising network security.
Progent's sophisticated service reporting system keeps detailed records of all support that Progent's clients have been provided. Progent's team consultants have access to the details of all help provided to each customer by every consultant. This history of anomalies and solutions is structured as an easily searchable proprietary database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting experts can determine the best resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Carlsbad California or to find out additional information about Progent's phone support options, call Progent at
Online Support Services Offered Progent
Progent's online technical service experts have credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's engineers to address virtually any emergency that may take place in a small or midsize company network. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with mixed-OS environments, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to customers in Carlsbad include:
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent in addition can deliver a wide range of online PC desktop services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or enhancing your current one, evaluating or modifying Help Desk application software to handle the particular needs of your business, or providing occasional online personnel to work with your internal Help Desk team to handle unusually busy scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Carlsbad California fast communication with an efficient technical support group with years of background providing telephone-based consulting and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's aim is to fix and not simply record network issues.
Progent's Mac professionals can nurture the creative elements of Mac computing by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Carlsbad California online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into downtime, system monitoring can avoid stressful and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a variety of OS platforms.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
City | Address | Phone | Link |
Carlsbad | Faraday Executive Offices, 2244 Faraday Avenue Carlsbad, CA 92008 United States |
(760) 827-5600 | Carlsbad Network Support Services |
San Diego | 600 West Broadway, Suite 700 San Diego, CA 92101 United States |
(619) 530-0021 | San Diego Network Support Services |
San Diego UCSD | 4660 La Jolla Village Dr, #100 San Diego, CA 92121 United States |
(858) 876-0148 | San Diego UCSD Network Support Services |