For small businesses located in Carlsbad California, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support services offer exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve most network problems quickly. This reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits even more in indirect costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where fast repairs manage to end up as substantial bills. Progent's penchant for disposing of technical issues efficiently translates into your company saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of customized tools and proven processes that permit the maximum degree of efficiency for online technical support and repair for small and midsize company information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's online support team to link to your network remotely without compromising system security.
Progent's sophisticated technical support reporting system keeps extensive documentation for all service that Progent's clients have been provided. Progent's team service personnel have access to the records of all help rendered to every client by every consultant. This history of anomalies and repairs is structured as a quickly retrievable internal knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Carlsbad California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote support professionals possess advanced credentials in an extensive set of products and technologies. This breadth of capability enables Progent's consultants to handle almost any problem that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help companies with multi-platform networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to customers in Carlsbad include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with the most intractable issues encountered in network infrastructure design, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to resolve even the most intractable problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive timely help for severe network infrastructure issues that are lowering business productivity but are beyond the experience of your local network maintenance resources. Progent's CCIE consultants can communicate with your environment using the latest remote support tools in order to perform fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online PC desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to clean up rapidly after a damaging breach. Security consulting services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Carlsbad California Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk services are ideal for smaller companies who don't have the money or time to support an internal Call Center but who require quick communication with a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or customizing Help Desk software products to meet the unique needs of your company, or adding temporary phone support personnel to work with your existing Call Center resources to deal with unusually busy situations such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk team of veteran network consultants provides your clients in Carlsbad California instant contact with a large support group with extensive background providing phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's aim is to fix and not just annotate network issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To find out more about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative elements of Macintosh environments by offering remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Carlsbad California online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT support is proactive and automated. By detecting possible problems before they cause full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a mix of platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area