For small and midsize businesses in Carlsbad California, Progent provides technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to turn into major bills. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes which allow the maximum level of effectiveness for remote technical support and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's highly evolved service reporting application stores comprehensive documentation for the service that Progent's customers have been provided. Progent's staff consultants have access to the details of support delivered to each Progent client by any Progent consultant. This history of anomalies and solutions is organized as a quickly exploitable internal knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Carlsbad California or to learn more about Progent's online support programs, call Progent at
Phone-based Technical Support Services Provided by Progent
Progent's remote consulting professionals have credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's engineers to address virtually any problem that may take place in a small business network. Certifications held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help clients with multi-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to small businesses in Carlsbad include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Progent also can deliver a broad array of remote desktop support services such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to meet the unique needs of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk group to handle high-demand events such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your computer users in Carlsbad California rapid access to an efficient support group with extensive experience providing phone help and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of company success, and Progent's policy is to fix rather than simply document technical problems.
Progent's Apple Mac experts can support the artistic aspect of Mac systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Carlsbad California online computer system monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of operating systems.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
City | Address | Phone | Link |
Carlsbad | Faraday Executive Offices, 2244 Faraday Avenue Carlsbad, CA 92008 United States |
(760) 827-5600 | Carlsbad Network Support Services |
San Diego | 600 West Broadway, Suite 700 San Diego, CA 92101 United States |
(619) 530-0021 | San Diego Network Support Services |
San Diego UCSD | 4660 La Jolla Village Dr, #100 San Diego, CA 92121 United States |
(858) 876-0148 | San Diego UCSD Network Support Services |