Immediate Remote Technical Support for Carlsbad California UNIX or Linux SystemsFor small companies located in Carlsbad California, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's online support services represent excellent value due to the fact that they have the real-world experience and the advanced technology to solve the majority of network problems quickly. This lowers immediate expenses because solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where quick repairs manage to turn into major invoices. Progent's skill at disposing of technical issues quickly translates into your company saving money.

Progent's Online Support Technologies
Over time, Progent has developed a collection of customized tools and field-tested processes that promote the highest degree of efficiency for online consulting and troubleshooting for small business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising corporate security.

Progent's highly evolved customer support reporting application includes thorough records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help provided to every Progent client by any engineer. This database of anomalies and resolutions is organized as an easily accessible internal database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting experts can determine the most efficient resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Carlsbad California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based network support engineers offer credentials in a comprehensive set of disciplines. This broad range of technical skills allows Progent's consultants to resolve practically any crisis that may take place in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to companies in Carlsbad include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of information technology such as network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Carlsbad CaliforniaThe Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. CCIEs can deal with the most stubborn issues associated with network planning, installation, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their deep expertise allows them to find solutions for even the most difficult problems rapidly. In common cases, less qualified service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a CCIE so you can receive urgent help for serious network infrastructure issues that are impacting business productivity but are outside the scope of your ordinary computer support providers. Progent's Cisco CCIE consultants can interface to your environment using sophisticated remote support tools in order to provide fast, secure, and economical analysis and remediation. Progent's CCIEs can provide assistance with all of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.

  • Certified MS Windows Expertise
    Windows Experts for Carlsbad CaliforniaProgent's Microsoft-certified remote service experts can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of remote PC desktop support such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Premier Network Security Experts for Carlsbad CaliforniaProgent's certified CISM and CISSP security consultants offer a range of system protection services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to clean up rapidly following a serious breach. Security support services available from Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the resources to build and maintain an in-house Call Center but who need quick response from a reliable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current organization, identifying or customizing Help Desk Call Center application software to handle the special demands of your corporation, or adding occasional phone support staff to reinforce your internal Call Center group to handle unusually busy scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of experienced network professionals provides your clients in Carlsbad California immediate communication with a large network service group with years of background delivering phone help and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a key contributor to company performance, and Progent's target is to fix and not just record technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers online advanced engineering support and training in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can support the artistic aspect of Mac systems by providing remote help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video production lab.

    Online Network Monitoring Services
    Progent offers businesses in Carlsbad California remote network monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to fit your business so your IT support is proactive and automated. By spotting possible problems before they grow into network outages, proactive monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a variety of operating systems.

How Your Carlsbad California Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.

Onsite IT Consulting
Progent locations in San Diego Metro Area

City Address Phone Link
Carlsbad Faraday Executive Offices, 2244 Faraday Avenue
Carlsbad, CA 92008
United States
(760) 827-5600 Carlsbad Network Support Services
San Diego 600 West Broadway, Suite 700
San Diego, CA 92101
United States
(619) 530-0021 San Diego Network Support Services
San Diego UCSD 4660 La Jolla Village Dr, #100
San Diego, CA 92121
United States
(858) 876-0148 San Diego UCSD Network Support Services

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.

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    Progent's team of application experts offer advanced support, software development, deployment help, and webinar classes for leading business applications covering key areas including ERP, general accounting, business analytics, web commerce application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of background providing advanced consulting services online, Progent can help clients throughout the United States to eliminate the lost productivity and fees related to travel and on-premises visits without sacrificing the effectiveness of consulting support.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a wide range of remote services to help you to plan, develop, test, deploy, administer, and debug applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to move your legacy Excel applications to the newest releases of Excel, support Excel on iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between different releases of Office Excel. Progent offers on-demand support to organizations looking for a fast solution to a specific issue related to Office Excel and Progent can also provide full project management services for migrating or creating mission-critical application software built on Office Excel. Progent's affordable webinar training classes for Office Excel can be custom tailored to address the needs of individual users or groups.

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    Progent's Microsoft-certified consultants can assist your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device management platform or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can help you to build a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft platforms such as ADDS, SQL SSRS, and IIS.

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    ProSight Data Protection Services ECHO provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information.

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    Setup and Support System Center 2016 and Exchange Integration

    Small to middle size businesses can now enjoy all the benefits of Operations Manager and also have quick access to Progent's Microsoft Premier IT consulting professionals. With Progent's affordably priced IT support packages, small and midsize organizations can choose a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business networks enterprise-class reliability, protection, and productivity.

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    Small to mid-sized businesses can now get all the benefits of System Center Operations Manager 2007 and in addition have fast access to Progent's Microsoft and Cisco Premier network support experts. With Progent's affordably priced network service packages, small businesses can choose a simple System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small business networks world-class availability, protection, and productivity.

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    Progent's Ekahau-certified Wi-Fi consultants can assist you to plan, implement, enhance, manage and troubleshoot a Wi-Fi solution optimized for your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal analysis.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist you to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent offers fast and affordable remote access to an authorized Oracle database administration expert or an Oracle software programmer. Progent can provide comprehensive database administration services for all versions of Oracle's RDBMS platform and can also help plan, create, update, or fix Oracle applications written with SQL and PL/SQL. Progent also provides support for Data Guard and Streams replication tools and ASM file/volume manager.

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    Progent's Cisco certified wireless networking consultants can provide economical remote and on-premises help for legacy and current 802.11ac Aironet wireless access points and Progent can assist you to design and maintain Wi-Fi environments that incorporate indoor and outdoor/ruggedized Aironet access points.

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  • SCCM 2007 Upgrade Support Outsourcing
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    Progent can help you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security and compliance, and boost worker output by ensuring that operating systems and applications stay up to date, managing licensing, and monitoring resource usage profiles so you can make informed purchasing choices. When you are set to update your SCCM 2007 change management ecosystem, Progent can assist you to prepare for and carry out a smooth migration to SCCM 2012.

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