For small companies located in Carlsbad California, Progent offers technical support for networks based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently translates into your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes that promote the highest degree of effectiveness for remote consulting and repair for small business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your environment remotely without breaching system security.
Progent's powerful service reporting application includes comprehensive histories of the support that Progent's customers have received. Progent's team engineers have access to the details of all help delivered to every customer by any consultant. This history of anomalies and responses is organized as an easily accessible internal database that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts can find optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Carlsbad California or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online technical service experts possess certified skills in an extensive array of products and technologies. This broad range of capability allows Progent's consultants to resolve practically any problem that may crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-operating system environments, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services available from Progent to small businesses in Carlsbad include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing problems within UNIX/Linux systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most intractable problems associated with network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to fix the most complex problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few consulting firms make CCIEs available to support small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so you can receive immediate help for complex network problems that are lowering business efficiency but are outside the comfort zone of your regular network maintenance providers. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of state-of-the-art on-line troubleshooting technology to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers offer computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP security engineers offer a variety of security solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist your company to recover quickly after a serious breach. Security services available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Carlsbad California Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller companies who lack the resources to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can support you in creating an efficient new Call Center or enhancing your established organization, evaluating or modifying Call Center application software to meet the special demands of your business, or providing occasional phone support staff to supplement your existing Call Center resources during high-demand events like software transitions, major updates, or installing brand new business software.
Progent's Call Center team of seasoned network experts offers your computer users in Carlsbad California quick contact with an effective support resource with extensive background providing phone support and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a significant driver of company success, and Progent's intent is to fix rather than simply report IT problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft applications including CRM, MS Project, Microsoft Office Word, and Office Excel. To find out additional information on Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative facets of Apple Mac environments by delivering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Carlsbad California remote network and server monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By spotting potential issues before they cause full-scale emergencies, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that support a mix of operating systems.
To get in touch with Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area