For small and midsize businesses located in Carlsbad California, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the real-world experience and the advanced tools to resolve most network issues rapidly. Efficient support reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast repairs manage to turn into major invoices. Progent's penchant for disposing of problems quickly results in your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has developed an array of customized tools and field-proven processes which ensure the highest level of effectiveness for remote consulting and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's network remotely without compromising network security.
Progent's proprietary technical support database system maintains thorough histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support provided to each Progent customer by every consultant. This history of trouble tickets and repairs is organized as a quickly searchable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Carlsbad California or to learn additional information about Progent's online support options, contact Progent at
Online Network Support Services Available from Progent
Progent's phone-based network support professionals offer certified skills in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to resolve practically any crisis that may crop up in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
To support companies with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to small businesses in Carlsbad include:
Progent's UNIX/Linux consultants can offer urgent remote help for troubleshooting problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
Progent also can deliver a wide array of online PC desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software products to address the particular requirements of your corporation, or adding occasional online personnel to reinforce your existing Call Center group during demanding situations such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned network experts gives your customers in Carlsbad California rapid assistance from an effective technical support group with substantial background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of business productivity, and Progent's intent is to solve rather than simply report IT issues.
Progent's Apple Mac professionals can nurture the artistic aspect of Mac computing by offering remote consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in Carlsbad California remote network monitoring support based on MS Operations Manager network monitoring, customized by Progent to fit your business so that your computer support is proactive and automated. By exposing emerging trouble spots before they cause crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a variety of OS platforms.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
|Carlsbad||Faraday Executive Offices, 2244 Faraday Avenue
Carlsbad, CA 92008
|(760) 827-5600||Carlsbad Network Support Services|
|San Diego||600 West Broadway, Suite 700
San Diego, CA 92101
|(619) 530-0021||San Diego Network Support Services|
|San Diego UCSD||4660 La Jolla Village Dr, #100
San Diego, CA 92121
|(858) 876-0148||San Diego UCSD Network Support Services|