Enlarging your remote workforce can have a significant effect on network architecture, security/compliance, and company culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Carlsbad organization to select the right tools and follow best practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Carlsbad, California businesses to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Extending the company phone system to accommodate teleworkers is vital to supporting a productive at-home workforce. A variety of cloud-centric digital PBX products are used by SMBs to support telecommuters. Many larger organizations depend on Cisco's current or legacy platforms for VoIP management. Progent can assist businesses of any size to design or tune a telecommuter VoIP service that delivers the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their existing Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager manages additional combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and deliver online integration and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Carlsbad, California organization, call 1-800-993-9400 or refer to Contact Progent.