Expanding your at-home workforce may have a significant impact on network architecture, security, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Carlsbad company to pick the appropriate tools and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for helping you past occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Carlsbad, California organizations to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and streamlined management.

VoIP Solutions for Telecommuters
Extending the business PBX system to include remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-based IP voice platforms are used by SMBs to support teleworkers. Many larger organizations rely on Cisco's current or older products for VoIP management. Progent can help businesses of any size to design or maintain a remote IP voice environment that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help businesses optimize their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager supports additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, refer to CUCM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help you to maintain your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older VoIP platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these VoIP solutions and deliver as-needed configuration and troubleshooting expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Carlsbad, California business, phone 1-800-993-9400 or go to Contact Progent.