Enlarging your at-home workforce can have a significant effect on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Carlsbad organization to pick the appropriate technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can help Carlsbad, California companies to with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for a remote workforce can be especially challenging if you must manage a mix of worker-owned equipment like desktop computers and laptops, Internet routers, and wireless APs from different manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online help for both outdated as well as current IT products in virtual office venues allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to help your company to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network technology makes it possible to create a safe connection for authenticated at-home employees to use IT resources situated at your company data center or in a public cloud. Progent can help your company to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a broad range of devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and interact with a data center computer's desktop. This gives IT managers substantial control over the computing ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for integrating home routers from all major vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often shared by an entire household and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause performance and security problems. Progent can assist businesses to mitigate these issues by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti WiFi AP integration help.
  • Internet access methods impact the performance and availability of connections between telecommuters and the corporate network. Mission-critical applications may require backup Internet connections in case the primary connection fails. Progent can provide expertise for picking ISPs, choosing appropriate service bundles, and integrating fault-tolerant Internet access. Refer to Internet access integration services.

IP Voice Integration for Telecommuters
Expanding the corporate PBX environment to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with SMBs to server remote users. Many larger organizations rely on Cisco's current or legacy platforms for VoIP management. Progent can help organizations of any size to design or maintain a telecommuter IP voice service that provides the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist businesses optimize their existing Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports other mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and deliver as-needed integration and debugging services.

Video Conferencing for Teleworkers
A wide selection of video conferencing products from major technology companies enable virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many organizations use multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that enables presence, IM, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to set up and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for training. To learn more about Progent's support services for Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist you to tune your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a rich environment of productivity apps that deliver a cohesive user interface for sharing data and ideas throughout multiple sites and on a wide selection of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original releases and can assist businesses to deploy these critical collaboration products to maximize the effectiveness of your remote workers.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web entities to allow collaboration and knowledge sharing by offering policy-based access to data, business processes, and tools for looking through enterprise-wide business data. SharePoint allows you to create protected portals that permits remote workforce to view and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint configuration and development expertise.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit deployment consulting for Microsoft Exchange.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them safely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows home workers to jointly author files. Revisions created offline are uploaded when you go back online. To learn about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive integration experts.

Cloud Integration for Remote Workers
Progent can provide affordable online assistance for helping organizations to build, manage and troubleshoot cohesive hybrid network architectures that include physical data centers, at-home workers, branch offices, and cloud services. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve issues with public cloud connectivity, identity, and security.

Azure Integration for TelecommutersMicrosoft Azure is a leading family of public cloud software and services that enables you to utilize infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure for teleworkers by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's expertise for Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Office apps and services are marketed in a variety of bundles designed for customers ranging from students and households to large corporations. Progent offers quick and easy online contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for TelecommutersExchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate transparently with on-premises Exchange environments, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide occasional help to guide you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to ensure your telecommuters have easy and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, visit Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's biggest source of cloud services. Progent offers fast and affordable online access to cloud integration consultants who can help your organization to plan, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture so your users have a productive computing environment whether they are working from your main office, a branch office, at home, or on the road. For information about Progent's expertise for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud Platform (GCP) is a popular collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your key apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can help your business to deploy VMs on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify access control for remote workers with GCP Cloud Identity. Progent can also help your organization to utilize GCP's management technology to administer and track your GCP environment. To find out, go to Google Cloud Platform consulting services.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide switchover to a from-home workforce, which could be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and follow-up software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit the status of their current trouble tickets, enter information, and append screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your company to augment your existing Help Desk Call Center staff by splitting responsibilities for Call Desk services transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home workers commonly utilize their personal computers and usually work in an unsecured physical space. This multiplies their vulnerability to cyber attacks and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive user education, and the creation of policies based on best practices. Progent's seasoned group of IT security solutions experts can help you to design, deploy and manage a compliant cybersecurity solution that guards critical information resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be securely utilized by on-premises users as well as by at-home workers, mobile workers, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to assign and control different access rights to different groups of users and to expand your network and adjust your security as your business evolves and as network attacks become increasingly complex. Progent supports both current and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall integration and support services.

Remote Security Monitoring Services for TeleworkersOnline Endpoint Security Monitoring makes it possible to watch over the various devices used by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each protected endpoint, watching all activity and using state-of-the-art machine learning from SentinelOne to detect new threats at inception. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the targeted device from the corporate network to contain the threat. Because the ProSight ASM software agent is autonomous, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for remote workers.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of outside and internal security threats for a network that includes teleworkers. Progent can run remote, automated cybersecurity inventory software for quickly and economically uncovering a broad range of security weaknesses that can be found over the Internet. Progent's security assessment consulting services, which can be managed by data security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can assist your company to audit your procedures and policies and assess your IT infrastructure to allow you to design top-level security for your teleworkers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you expose, rank, remediate, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can assist you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal network so you can determine your current security profile. Progent's NodeZero experts can also assist you to strengthen your existing network security and can help you to plan and implement a unified cybersecurity strategy that streamlines management and delivers maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT resources. To find out additional details about Progent's threat assessment solutions powered by on NodeZero's pentest platform, visit Consulting Services for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about critical things to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection covers saving and recovering critical data in order to prevent data loss and reduce recovery time and effort in case of storage problems due to equipment issues, software glitches, human mistakes, malware, or other causes. Dependable data protection solutions can be especially challenging to design and maintain in hybrid networks that combine local data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for remote workers must cover multiple kinds of user-owned endpoint devices. Progent offers quick online help from consultants knowledgeable about a wide range of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and smartphones. Popular backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and features granular restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity planning consultants can help your business to create, document and test a DR/BC strategy that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified environment for safeguarding corporate data by managing onsite, mobile, and at-home endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and software. Managed endpoint computers can be user owned or business owned. IT administrators managing the endpoint devices of teleworkers can utilize Intune to provision and authenticate apps on devices, push patches and certificates, set up rules for accessing data and networks, set passwords, create VPN tunnels, control how telecommuters share data, set up threat defense, verify security compliance, and erase corporate data from lost, stolen or decommissioned endpoint devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. For information about Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, go to Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for access control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Carlsbad, California company, phone 1-800-993-9400 or visit Contact Progent.