Carlsbad Work at Home Employees Connectivity Support
System Planning, Implementation, Management and Call Center Consulting
Expanding your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Carlsbad organization to select the right tools and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Carlsbad, California organizations to with any aspect of building a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and unified management.
Network Infrastructure for Teleworkers
Configuring the network infrastructure required to support a remote workforce can be particularly complicated if you must manage a combination of personal hardware such as desktop computers and laptops, Internet routers, and wireless APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both outdated as well as current technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for making necessary updates. Support services available from Progent to assist your company to implement a productive work-at-home ecosystem include:
- Virtual Private Network (VPN) technology allows you to establish a safe tunnel for authorized remote employees to access IT assets situated at your corporate datacenter or in a public cloud. Progent can help your company to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your telecommuters to utilize Cisco's AnyConnect client software to provide secure VPN connections for a broad range of devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a data center PC's desktop. This provides IT managers significant control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent can provide top-tier online support for setting up home routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by an entire household and guests, are frequently used by telecommuters to connect to their Internet router for work. This can cause performance and security problems. Progent can help businesses to resolve these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi WiFi AP setup help.
- Internet access methods impact the speed and availability of connections between at-home workers and the company data center. Line-of-business applications might require backup Internet connections in case the primary connection breaks. Progent can provide guidance for picking service providers, selecting appropriate bandwidth and data volume bundles, and integrating high-availability Internet access. See Internet access integration services.
IP Voice Solutions for At-Home Workers
Extending the corporate PBX system to accommodate remote users is critical to maintaining an effective at-home workforce. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or older platforms for VoIP management. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses tune their existing Cisco IP voice systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM support, see Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early IP voice platforms, refer to CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these VoIP solutions and deliver on-demand integration and troubleshooting services.
Voice/Video Conferencing for At-Home Workers
A wide range of video conferencing products from major vendors support virtual discussions, video conferencing, chat, and content sharing for both onsite users and telecommuters. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing environment and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as voice/video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help your business to tune your WAN infrastructure to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a powerful environment of applications that create a cohesive user experience for sharing data and ideas throughout multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their first publication and can assist your company to configure these critical collaboration platforms to maximize the effectiveness of your at-home workforce.
SharePoint uses web sites to facilitate collaboration and information sharing by offering policy-based delivery of content, business processes, and utilities for looking through enterprise-wide information silos. SharePoint enables you to create secure portals that permits at-home workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see planning and configuration expertise for Exchange.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can retrieve them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Edits made offline are automatically uploaded when you go back online. For details about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.
Cloud Integration for Teleworkers
Progent can provide affordable online support for enabling organizations to create, manage and troubleshoot integrated hybrid network architectures that incorporate internal data centers, remote workers, branch offices, and cloud resources. Progent can provide expertise for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with cloud connectivity, identity, and cybersecurity.
Azure is a popular family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure includes more than 100 services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for teleworkers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, go to Microsoft Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's popular suite of client productivity software and cloud services offered by subscription. Microsoft applications and cloud services are marketed in a selection of bundles designed for users ranging from individuals and small offices to large corporations. Progent offers fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the various subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. To learn about Progent's expertise for Microsoft 365, see Microsoft 365 integration expertise.
Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Exchange Online to operate transparently with on-premises Exchange environments, enabling you to create hybrid cloud/onsite networks. Progent's Exchange experts can provide as-needed assistance to get you through challenging technical roadblocks and can also provide comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's expertise for Exchange Online, go to Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's top provider of cloud-based services. Progent offers fast and economical online access to cloud connectivity consultants who can help your business to plan, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-uptime network architecture so your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's consulting services for Amazon AWS, see Amazon AWS integration support.
Google Cloud Platform (GCP) is a leading set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical apps cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can help you to set up VMs on GCP Compute Engine, plan a cost-effective storage system with GCP Storage, and simplify access control for telecommuters with GCP Cloud Identity. Progent can also assist you to use GCP's unified management technology to control and monitor your GCP ecosystem. To learn, go to Google Cloud Platform (GCP) consulting support.
Help Desk Services for Remote Workers
A fast, company-wide transition to a from-home business model, which might be activated by an epidemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or revise their current tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to supplement your current Call Center team by sharing delivery of Call Desk services transparently between your in-house IT support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model based on the number one PSA tool for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver world-class desktop support to your from-home workers, see Progent's Support Desk augmentation Services.
Security and Compliance for Teleworkers
At-home staff members commonly utilize their personal devices and usually operate in a poorly secured physical area. This multiplies their vulnerability to cyber attacks and calls for judicious deployment of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive user training, and the creation of security policies based on leading practices. Progent's seasoned group of data security support consultants can assist you to design, implement and maintain an effective security solution that guards critical IT assets in environments that incorporate an at-home workforce.
Firewalls allow you to build a network that can be securely utilized by local users as well as by an at-home workforce, mobile workers, vendors, customers, and the public. Next-generation firewall appliances permit you to configure and manage different permissions to different classes of users and to expand your IT network and modify your security profile as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and older security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, visit firewall integration and support services.
Online Endpoint Monitoring makes it easy to watch over the disparate computers used by telecommuters and either reject or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every secured endpoint device, monitoring all activity and using advanced machine learning to detect zero-day attacks before they can spread. When an attack is spotted, ProSight ASM instantly isolates the targeted device from the network to quarantine the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are not connected to the Internet. For more information about ProSight ASM, refer to remote endpoint monitoring for remote workers.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and give your password you are asked to verify your identity on a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be used as this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the vulnerability of your information system to all types of external and local security threats for a network that incorporates remote workers. Progent can deploy online, automated security analysis software for rapidly and economically detecting a wide variety of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security professionals with advanced credentials including CISM, CISSP, and GIAC, can assist your business to evaluate your workflows and policies and assess your network infrastructure to enable you to implement top-level protection for your telecommuters.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing critical things to concentrate on for securing a network that supports telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time in case of storage system problems resulting from hardware issues, programming glitches, user mistakes, malware, or any other reason. Reliable data protection solutions can be especially difficult to architect and manage in hybrid environments that incorporate in-house data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for telecommuters must address multiple types of user-owned endpoints. Progent offers fast remote access to consultants knowledgeable about a broad array of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data spread throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that require a rapid changeover to telecommuting. Progent's expert disaster recovery planning consultants and business continuity specialists can help your business to develop, document and validate a DR/BC plan that addresses the process of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized solution for protecting corporate data by managing local, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint computers of telecommuters can use Intune to deploy and validate apps on devices, push updates and certificates, configure policies for permission to access data and networks, manage passwords, create VPN tunnels, control how home-based workers share data, establish threat protection, ensure compliance, and delete corporate information from missing, stolen or deactivated devices. Intune works with iOS, Google Android, Windows, and macOS endpoints. For details about Intune and to find out how Progent can assist you to use this platform to manage the endpoint devices of your at-home workforce, see Intune remote device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Carlsbad, California business, call
An index of content::
MSP360 VM Backup IT Consultants
MSP360 Managed Backup Support
Progent's data protection experts can help you to create, implement and debug a backup solution built around MSP360 software. MSP360 offers file/folder or image-based backup/recovery for virtual machines and physical machines, works with all leading public clouds, and permits businesses to build a backup ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to prevent data loss caused by human mistakes, system glitches, malicious insiders, and external assaults like ransomware. For details, visit ProSight DPS 360 Backup solutions.
Support and Help Dynamics GP Software
Microsoft GP/Great Plains IT Services
Dynamics GP allows you to expand and control your company better by offering easy access to decision-driving data and a fast ROI. Microsoft Dynamics GP confers important productivity benefits including its ability to extend the reach of your organization, handle your accounting, computerize financial operations, unify procedures across your business, improve inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and maximize cash flow. Progent can help you set up and manage a reliable, secure server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to make sure you derive the full benefits of your Dynamics GP/Great Plains business management system.
Exchange 2016 Migration Consultants
Technology Consulting Services Exchange 2016 Office 365 integration
Progent can help your business in all phases of your migration to Exchange Server 2016 including designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your VMs, databases and logs; configuring HLB for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Exchange Server 2003 Computer Consulting
Immediate Help and Support Exchange 2003 Server Upgrade
Progent's Microsoft-certified professionals provide computer help and network consulting expertise for Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, configuration, administration, and support services for Exchange Server include planning, installation, documentation, local and off-site technical support, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.
Online Support Network Load Balancing
Network Load Balance Setup and Support
Progent’s high availability network experts offer reliability support, disaster recovery services, system load balancing, fault-tolerant interoffice connectivity, high-availability Internet architecture design, non-stop data center consulting, and other high-availability operations services to show your organization integrate a 24x7 network for line-of-business applications. Progent possesses the experience to design affordable, fault-tolerant networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can help you design a high-availability mutli-location network with a fully mirrored Internet connection and efficient network load balancing.
Ransomware Recovery Consultants
Small Business Managed IT services Consultant
Progent's ProSight portfolio of managed IT services are intended to provide businesses who maintain minimal in-house IT support staffs with affordable help from world-class management tools and technical experts. Benefits of the ProSight line of managed IT services include predictable network maintenance costs, automation of common management processes, continual absorption of the latest technology, smooth migration from legacy technology to modern solutions, close alignment of information technology with strategic goals, guidance from veteran IT experts, and allowing management to concentrate on business issues rather than fast-evolving network technology.
Solaris Specialist
Urgent Sun Solaris Technology Consulting
If your office computer system mixes Solaris platforms with Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your OS platforms to coexist for easy administration, seamless dataflow, high availability, enhanced performance, and strong protection. Progent's Sun Solaris and Windows coexistence assistance offerings feature network architecture integration and support, consulting for Windows services for UNIX, remote network monitoring and administration, online network support and repair, in-person technical support, and Help Desk Call Center outsourcing.
2900 Router Information Technology Consulting
24/7 3800 Router Remote Support Services
Cisco has designed a full product line of routers that includes routers built to provide the protection, bandwidth, and reliability demanded by organizations ranging from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.
Cisco Consultants Open Positions
Microsoft Consultant Full-Time Jobs
Progent is seeking to hire staff-level, solutions-driven Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco accredited network engineers who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISA or comparable security credentials; and advanced network architecture consultants with a background in mobile access, wireless connectivity, service continuity, workplace recovery, data preservation, and server virtualization. Progent also is hiring professionals who can work on our staff of help desk support specialists and off-site support professionals. Also, Progent is hiring talented administrators who can operate effectively in Progent's fast-paced, virtual office culture.
IT Services for Network Service Firms Technical Consultant
After Hours Consulting for Service Providers Remote Support Services
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting engineers while retaining your own brand as a transparent extension of your network consulting staff.
Les Kent has a 35-year history of successful network integration, corporate administration, sales, and operations. He has shown a talent for creating sophisticated information technology solutions in his roles as as a network architect, software developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and major corporations.
Exchange 2003 Server Upgrade Onsite Technical Support
Exchange Server 2003 On-site Technical Support
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2003 upgrade plan that avoids network downtime, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to finish your project rapidly and affordably. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business goals.
24-Hour Altaro Office 365 Teams Chat Backup Remote Support
Biggest Altaro Office 365 Backup Support and Setup
Progent is a certified Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Mid-sized Company IT Consultants
Implementation Consulting Companies Midsize Business
Progent provides IT services for mid-size companies with 100 to 250 system clients. The mid-size business or work group has typically been an overlooked segment of the market for network support services. The overhead and service access practices of large outside service organizations make them too costly for the typical mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an information system whose advanced technology and sophistication are frequently similar to the networks of far larger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual network infrastructure and proactive server monitoring, dramatically lowers the IT support expenses of a small-medium business while offering the small company with big-company service from certified, IT consultants knowledgeable in a broad range of midsized business network solutions. If your mid-sized company or small business is looking for levels of IT help needed by a mid-size office without budgeting enterprise costs, contact Progent.
Windows Server 2016 Cloud Witness Consultancy
Windows Server 2016 Health Service Consultant Services
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting to assist businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Specialist Extended Call Center
Support Shared Helpdesk
Progent’s Shared Call Center service makes it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading shared PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
5500 Wireless Controller Remote Consulting
24/7 CCIE Certified wireless controller Support
Cisco's Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the configuration and control of wireless APs, tuning wireless performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and hardening data security by detecting threats and filtering network traffic according to user type and location. Progent can help you to deploy Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest Wi-Fi controller technology.
Exchange 2016 Mailbox migration Computer Consultant
Exchange Server 2016 Migration Computer Engineer
Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Consultants Work at Home Data Protection
At Home Workforce Data Protection Support Outsourcing
Progent can assist small and medium-size businesses to plan, implement, test and troubleshoot data protection systems needed to support remote workers.
24/7/365 Professionals ISA 2004 Enterprise Edition Server
Microsoft Proxy Server Professionals
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security designs for IT networks with many locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small company design and deploy a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your network.
Top CISA Certified Auditor Network Security Auditing
CISA Certified Cybersecurity Audit Technology Professional
The CISA accreditation is a prestigious achievement that indicates expertise in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates undergo a comprehensive examination administered by the ISACA international professional group. Progent can provide the services of a CISA-Certified network security audit professional trained to assist businesses in the areas of IS audit services, information technology administration, network assets and infrastructure lifecycle, IT support, safeguarding of information assets, and disaster recovery preparedness.
Exchange Server 2019 Computer Engineer
Exchange 2003 Troubleshooting
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting email systems for businesses in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment features protection, service continuity, easy connectivity for remote and mobile users, efficient administrative utilities, and seamless integration with telephony. Progent offers expertise and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or medium businesses to upgrade to MS Exchange 2016 or Microsoft Exchange 2013.
24x7x365 Google Cloud hybrid integration Developer Firms
Amazon AWS hybrid cloud integration Developer Firms
Progent offers advanced remote consulting support to help companies integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Azure hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
At Home Employees Video Conferencing Technology Consulting
Offsite Workforce Video Conferencing Engineer
Progent can assist small and medium-size organizations to deploy and troubleshoot video conferencing solutions to enable their teleworkers to interact effectively with teammates and customers.
NetDocuments DMS Engineers
Consulting Services NetDocuments Integration
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for legal workflows. Progent can provide online access to NetDocuments consultants to assist legal departments and law firms to design, deploy, manage, tune, or troubleshoot a document management system (DMS) solution powered by NetDocuments.
Top Microsoft Exchange Server 2003 Consultants
Microsoft Exchange 2003 Upgrade Help and Support
Progent's Microsoft-certified consultants provide technical help and network consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, integration, administration, and support services for Exchange Server include planning, installation, project management, onsite and off-site technical support, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.
Emergency WatchGuard Firebox M670 Firewall Evaluation
WatchGuard XTM Firewall Cybersecurity Firms
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
Microsoft Teams PSTN integration Consultancy
Specialist Microsoft Teams PBX integration
Progent can help you to plan an upgrade to Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Apple Macintosh Support Outsourcing
iPhone 5 Remote Technical Support
Progent's consultants can provide Mac users a range of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone support and iPad management, or migrating to iCloud. For business environments built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, configuring and maintaining a network environment that is available, safe, efficient and able to achieve your company's objectives.
24-Hour Microsoft Project Server Reporting Engineers
Microsoft Project Server Workflow Training
Progent's Microsoft-certified engineers can provide in-depth support in deploying, managing and troubleshooting all versions of Microsoft Project Server and can provide a wide range of affordable remote support services based on proven best practices to help organizations of any size to get all the benefits of this powerful platform. Consulting support offered by Progent include system planning, software configuration and migration, setting up secure file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized online training classes.
Spam Filtering Server Recovery
EMail Virus Consulting Service Firm
Progent's Microsoft-certified consultants have over a decade of background providing email support for customers that range from small offices to global corporations. Progent offers affordable consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email environments, and implement remote and mobile email access. Progent’s Exchange consulting services can assist you in planning and implementing a move from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can show you how to configure Outlook Web App (OWA) for popular web browsers. For email virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.
24 Hour Microsoft SUS Consulting
Technology Professional SUS
Microsoft Windows Server Update Services enables IT administrators to install and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft WSUS, network support staff can fully and effortlessly manage the installation of updates that are published through Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, defining the Group Policy settings, and ensuring your Microsoft Software Update Services GPO is linked to an Active Directory container appropriate for your network environment.
Nexus Switching Online Consulting
Nexus Switch Latency Computer Consulting
Nexus switches are designed to deliver the speed, expandability, dependability, cloud readiness, capacity, data protection and ease of management needed to act as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and onsite consulting and troubleshooting expertise to help your business to plan an optimal switch topology, build test environments to validate your switching solution, deploy Nexus switches, define and implement effective policies, perform security vulnerability tests, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing issues, optimize performance, plan for expected growth, and take advantage of the powerful fault-tolerant capabilities incorporated into Nexus switches. Progent's consultants can also assist you to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.
Security Incident Response Engineer
24-Hour GIAC Security and Compliance Check Consultant Services
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of computer security professionals. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for any of the security disciplines addressed within GIAC certification such as evaluating infrastructure vulnerability, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Professional Citrix Live Migration
24-Hour Citrix Virtualization Technology Professional
Progent's Citrix-accredited consultants can help you to evaluate the business advantages of XenServer and additional Citrix products, and can help your IT organization to plan, validate, execute, troubleshoot, and support a XenServer solution. Progent can also assess your current Citrix technology deployment and help you to optimize consolidation, responsiveness, security and compliance, availability, and recoverability.
ProSight Private Cloud Hosting Services Consultancy
Virtual Machine Hosting Professionals
Progent's ProSight Virtual hosting services offer small businesses a range of advantages such as reduced capital expenditures, savings on operational expense, improved management focus, enterprise-class security, greater fault tolerance, and business continuity.
Microsoft Certified Expert Specialist Microsoft 365 PST migration
Exchange Online and on-premises Exchange Configuration
Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid {Microsoft 365 Exchange initiative is completed on schedule and within budget.
Computer Consulting Firm Progent's Management
Progent Management Team Software Consulting
Progent's management team consists of seasoned veterans with years of experience providing computer consulting services, troubleshooting, and strategic information system planning to organizations ranging in size from small offices to global enterprises. Great support requires great personnel, and Progent stands out by having assembled a management staff that can provide businesses with the best service value in the industry.
Technical Consultant SharePoint 2007
MCSE Expert Certified Windows SharePoint 2007 Services Support and Setup
Progent's Microsoft-authorized experts can help you rationalize the business justification for deploying Microsoft SharePoint Server 2007, advise you on the most sensible version of SharePoint Portal Server for your circumstances, provide setup and deployment services, help you to set up MS SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and custom application software to operate with Microsoft SharePoint 2007, design a comprehensive security plan that incorporates portal technology, and provide maintenance and Help Desk services.
System Center MOM Engineer
Remote Monitoring and Reporting Consultants
Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of all sizes can get a degree of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as economical service packages designed to help you to identify and fix a an array of network problems before they can disrupt your business.
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