Carlsbad At Home Workforce Solutions Support
Solution Planning, Setup, Administration and Call Center Consulting Experts
Enlarging your at-home workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Carlsbad company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide services that go from as-needed expertise for helping you past occasional technical bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can assist Carlsbad, California businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.
Infrastructure for Teleworkers
Setting up the network infrastructure required to support an at-home work environment can be particularly challenging if you have to manage a mix of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote support for both legacy as well as current technologies in virtual office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to assist your company to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to establish a secure tunnel for authorized remote workers to access IT assets located at your corporate data center or in the cloud. Progent's consultants can help your company to configure and maintain VPN access between your teleworkers and your key network resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's AnyConnect software for secure VPN connections for a wide range of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a teleworker to view and interact with a remote computer's desktop. This technology gives IT managers substantial control over the digital ecosystem of telecommuters and ensures remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent offers expert online consulting for setting up home routers from a range of vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and visitors, are commonly utilized by at-home employees to access their router for work. This can create throughput as well as cybersecurity issues. Progent can help businesses to mitigate these issues by providing services like Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti WiFi AP setup assistance.
- Internet connectivity methods affect the performance and availability of connections between at-home workers and the corporate data center. Business-critical applications may require backup Internet connections in the event the primary connection breaks. Progent can provide guidance for identifying Internet service providers, choosing appropriate bandwidth and data volume offerings, and configuring fault-tolerant Internet access. See Internet connectivity integration services.
IP Voice Integration for an At-Home Workforce
Expanding the corporate phone system to accommodate remote users is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can help organizations of any size to plan or tune a remote IP voice environment that delivers the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses optimize their existing Cisco IP voice environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports other mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit Cisco CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and deliver on-demand configuration and debugging expertise.
Voice/Video Conferencing for At-Home Workers
A wide range of voice/video conferencing products from leading vendors support online meetings, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize a mix of products to meet the needs of their different partners and customers. Progent can assist you to maintain your current conferencing environment and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as IP voice and video conferencing, persistent chat, plus file sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your network architecture to run them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of applications that deliver a cohesive user experience for exchanging information across a corporate network and on a broad range of endpoints. Progent has delivered online consulting services for SharePoint and Exchange Server since their initial publication and can help your company to tune these flagship collaboration platforms to maximize the effectiveness of your remote workers.
SharePoint uses web sites to facilitate collaboration and information delivery by providing policy-based access to content, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to build secure web portals that permits remote workforce to view and edit aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, see SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, refer to deployment consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can retrieve them safely through a web browser. Included with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Revisions made offline are automatically synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.
Cloud Integration Services for Teleworkers
Progent can provide affordable online support for enabling organizations to create, maintain and optimize integrated network models that include internal data centers, at-home workers, branch offices, plus public cloud services. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud connectivity, authentication, and security.
Azure is a popular platform for cloud software and services that enables you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure includes more than one hundred services services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create protected access to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's support services for Azure, see Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of business productivity software and cloud services available on a subscription basis. Microsoft applications and services are provided in a selection of bundles designed for users ranging from individuals and households to large enterprises. Progent offers fast and affordable remote access to consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.
Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to run seamlessly with local Exchange environments, allowing you to build hybrid information systems. Progent's certified Exchange experts are available for occasional assistance to get you through tough IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and secure access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Exchange Online, visit Microsoft 365 Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent can provide rapid and economical online contact with cloud connectivity experts who can assist your organization to plan, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to extend your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and streamline identity control for remote workers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's unified management tools to administer and monitor your Google Cloud ecosystem. For details, go to Google Cloud Platform (GCP) integration services.
Help Desk Support for Telecommuters
A sudden, enterprise-wide transition to a from-home business model, which might be the result of a pandemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your business to supplement your existing Help Desk Call Center staff by splitting delivery of Help Desk Call Center services transparently between your in-house support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, refer to Progent's Call Desk augmentation Services.
Security and Compliance for Teleworkers
Work-from-Home (WFH) employees commonly utilize their own computers and usually work in a poorly secured physical area. This situation increases their susceptibility to cyber attacks and calls for judicious deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the development of security policies based on best practices. Progent's veteran team of cybersecurity support consultants can assist you to plan, configure and maintain an effective cybersecurity solution that guards critical IT assets in networks that include remote workers.
Firewalls enable companies to create a network environment that can be safely accessed by on-premises users as well as by teleworkers, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to configure and control appropriate permissions to various groups of users and to scale your network and adjust your security profile as your company evolves and as network attacks grow more sophisticated. Progent supports both new and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, see firewall configuration and support services.
Remote Endpoint Security Monitoring makes it easy to watch over the disparate computers used by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint device, watching all activity and using advanced machine learning from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the network to contain the threat. Since the ProSight ASM software agent is autonomous, endpoint devices stay protected even if they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for telecommuters.
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for remote workers.
Security Audits can assess the exposure of your network to all classes of outside and local security threats for a network that includes an at-home workforce. Progent can run remote, automated security analysis software for rapidly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with advanced credentials including CISA, ISSAP, and GIAC, can help you to audit your operations and policies and assess your WAN infrastructure to enable you to design top-level security for your remote workers.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key things to focus on for protecting a network that includes work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection covers saving and recovering vital data in order to avoid data loss and minimize restoration time in the event of storage system failures resulting from equipment issues, software hiccups, operator error, cyber attack, or other causes. Dependable data protection solutions can be especially challenging to design and maintain in hybrid networks that combine private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for remote workers must address multiple types of user-owned endpoint devices. Progent can provide quick remote access to consultants familiar with a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies commonly anticipate scenarios that call for a temporary switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity consultants can assist you to create, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a centralized solution for protecting corporate data by controlling on-premises, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint computers can be user owned or company owned. Network admins managing the enrolled endpoint computers of telecommuters can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, configure rules for permission to access information and networks, manage passwords, establish VPN connections, determine how home-based workers share data, establish threat defense, verify security compliance, and erase corporate information from lost, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS endpoints. To find out about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, go to Intune remote device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Carlsbad, California company, call
An index of content::
Disaster Recovery Support and Integration
Clustered Server Consultant
Progent’s fault tolerant system consultants offer non-stop computing consulting, disaster recovery planning, network load balancing, high-availability interoffice access, high-availability Internet connection design, 24x7 data center consulting, and other 24x7 operations support to help your small business configure a 24x7 network for mission-critical applications. Progent has the experience to develop economical, fault-tolerant systems by utilizing the expanding library of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified consultants can help you build a fault tolerant mutli-location network with a completely redundant Internet connection and efficient network load balancing.
Microsoft Exchange 2016 Small Business IT Outsourcing Services
Microsoft Exchange 2019 Computer Consulting Group
Progent's Microsoft-certified consultants have more than a decade of background delivering unified communications support for customers ranging from small offices to large corporations. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and implement off-site and mobile email access. Progent’s Exchange consulting services can help you in planning and executing a migration from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. In addition offers integration help for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can show you how to integrate Outlook Web App for all major web browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard managed services.
ASA Firewall with Firepower Remote Consulting
Cisco ASA firewall VPN Support and Setup
Progent’s Cisco-Certified network experts provide professional PIX Firewall support services covering design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack security, and secure connectivity services. Extending from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible combination of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent’s Cisco consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Live Online Microsoft Access Training
Server Consultant Online Office Word Training
Progent's webinar training classes offer small businesses the affordability, simplicity, and flexibility of web-based seminars and the effective training techniques of expert instructors who employ the latest technology to reproduce live, interactive classrooms. Progent can provide online training for key desktop software including elements of Microsoft Office suite such as Excel, Word, PowerPoint, and Project: Microsoft Dynamics business accounting and management reporting software such as MS Dynamics GP (Great Plains); as well as other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
MSF Consulting Services Firm
Planning Phase: Design and Architecture Proposals Remote Support
When conducting consulting tasks for corporate customers, Progent follows a structured approach based on specified milestones in order to meet budgetary, scheduling and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design tuning, and professional deployment. All facets are recorded to make available a comprehensive summary of IT services performed and to help in ongoing system maintenance.
Microsoft Office SharePoint Server 2007 Consulting Services
SharePoint 2007 Consultants
Progent's Microsoft-certified consultants can help you rationalize the economic justification for deploying SharePoint Portal Server 2007, advise you on the appropriate version of SharePoint Server for your application, offer setup and integration expertise, assist you to set up MS SQL Server as a supporting database manager, improve your network integrity, integrate your off-the-shelf and customized application software to operate with Microsoft SharePoint Server 2007, develop a company-wide security plan that includes portal solutions, and provide troubleshooting and Help Desk services.
Troubleshooting Firesight
Cisco ASA 5500-X Firewall Outsourcing
Progent’s Cisco-Premier technology experts provide professional PIX Firewall support services encompassing design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from compact, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy level of protection, performance and availability for information networks of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progent’s network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
MS SQL Server 2008 Computer Consultant
Top Rated SQL Server 2008 IT Consultants
Progent's Microsoft-Premier SQL Server consultants offer a range of support services to help small businesses to design, configure, manage, and repair Microsoft SQL 2008 systems so that they get the optimum business advantage from this state-of-the-art RDBM platform. In addition, Progent offers assistance with system infrastructure, enterprise-wide protection, and custom software programming to increase the strategic value of your IT network.
MCSE Expert Certified Software Consultants Active Directory
Technology Consulting Services Project Planning
For corporations with branches in California or any region served by Progent's consultants, Progent's Microsoft-Premier IT support experts and certified Cisco network consultants offer a variety of IT support services such as project planning, SOX compliance, office moves, corporate security, network design, local or remote emergency support, and troubleshooting for data center hosting environments. A Progent network architect can help you design a multi-site network that makes smart use of co-location services and Internet hosting sites. Progent�s Microsoft Certified engineers can help large enterprises design, deploy and maintain massive rollouts of the latest releases of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent�s CCIE and Cisco Certified Network Professional consultants can assist you to deploy Cisco technology for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.
24/7 West Virginia Small Business Network Support
Maryland IT Management
Progent’s Technical Response Center offers national remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified support engineers offer telephone support and online direct computer connection to troubleshoot and resolve network problems quickly and economically. The scope of IT expertise represented by Progent's staff of country-wide support engineers makes it possible to escalate even the most difficult problems to appropriate specialists as needed.
SQL Server 2017 Database Migration Support Services
SQL Server 2017 SSRS Remote Troubleshooting
Progent's certified SQL Server 2017 consultants can assist you to design and implement a cost-effective migration from your current SQL Server deployment to SQL Server 2017.
24-7 Cisco CCDA Subcontractor Jobs
Recruiter Microsoft Consultant Telecommuter Jobs
If you are an information technology engineer with system support experience, teaming with Progent and assisting our customers will enhance your abilities via collaboration with our team of motivated, high-output consulting experts. Progent's concentration on providing IT consulting and technical help to small and midsize companies will offer you the chance to consult closely with business leaders and add tangibly to the success of dynamic organizations. Also, Progent's virtual office environment offers state-of-the-art technology for remote support and wireless access to help you to come up with speedy solutions when you take on mission-critical issues.
Catalyst 9136AX Access Point Technical Support
Online Troubleshooting Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer economical online and onsite support for Catalyst Wi-Fi 6 wireless access points.
24 Hour Small Office Consolidation
Technology Consulting Company Small Business
Progent is a leader in affordably delivering world-class network help to small businesses. Progent's achievement in addressing the IT support requirements of the historically underserviced small company sector is the cumulative outcome of key technical and process breakthroughs that have eliminated much of the traditional expenses out of managing IT service, added unmatched professional expertise into the IT service system, and dramatically streamlined the repair cycle.
Top Quality Remote Technical Support wireless VoIP phone and Aironet APs
24/7 IT Consultants Wi-Fi IP phone integration
Progent's Cisco-certified Wi-Fi integration consultants can help organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
UNIX with Windows Support and Integration
Windows and Solaris Specialist
If your business computer system mixes UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to incorporate your servers into a unified network that permits all your OS platforms to run side by side for easy administration, transparent dataflow, high reliability, superior throughput, and strong security. Progent's UNIX/Linux/Solaris and Windows coexistence assistance services include network infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk outsourcing.
Professionals Security patch management
After Hours Patch management Consultant
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, such as printers and scanners, network appliances like switches and wireless access points, and Internet-of-Things devices like sensors and health monitors.
Network Support Outsourcing Consultancy
IT Outsourcing Services Consulting
Progent is structured to provide in-depth online consulting for all major technical areas associated with today’s small business information systems and allows you to outsource an array of strategic, as-needed support services such as a temporary Chief Information Officer to offer advanced IT design and negotiating capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for critical projects such as office relocations oroperating system upgrades, Cisco-certified consultants for designing high-performance and reliable infrastructure, certified security specialists to ensure data protection and compliance, disaster recovery specialists to help design business continuity strategies, and software developers to create, enhance, or troubleshoot mission-critical applications.
Remote Technical Support Modern Network Security
ProSight Phishing Protection Consulting
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware.
Cisco Firepower Management Consultant Services
Cisco Firepower AVC Technology Consulting
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to plan and carry out an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that include local offices, data centers, private clouds and public clouds.
Emergency Specialists Skype for Business disaster recovery
Skype for Business Front End Pool Pairing Technology Professional
Microsoft Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network telephony. Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify management via integration with Windows AD. Lync can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support services to help your company to maintain and troubleshoot your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Offsite Employees Helpdesk Services Online Technical Support
Offsite Employees Helpdesk Technology Consulting
Progent can provide small and medium-size organizations overflow or fully outsourced Help Desk support for an offsite workforce.
VMware SRM Consulting
24/7/365 VMware Site Recovery Manager Testing Consultancy
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a DR system based on VMware SRM.
Anti-Virus Installation support
Antivirus Technical Support
E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard handles the security and management of corporate email by providing constantly updated spam and virus filtering, policy administration, content filtering, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and analysis tools as well as outgoing email filtering to let you troubleshoot your email environment and specify and enforce company security policy.
ProSight Remote Desktop Management IT Consulting
Onsite Technical Support Remote Server Monitoring
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your business.
ISA 2004 Integration
Immediate Technology Consulting ISA 2004 Firewall
Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating corporate security solutions for information systems with multiple sites, remote users, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size company design and implement an installation of Microsoft ISA Server 2004 that supports your information security needs without limiting your network.
Online Support Services Remote Monitoring and Reporting
Comprehensive Event Management Network Consulting
Mid-sized businesses can get all the advantages of Operations Manager and have quick access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's economically priced network support programs, medium-size businesses can choose a basic co-sourcing package built around Microsoft Operations Manager with network monitoring, proactive alerts, comprehensive system analysis, Help Desk support, and remote service. For companies with mission-critical applications who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent supports Microsoft Operations Manager to provide medium-size business networks enterprise-class reliability, security and productivity.
SQL Server Technical Support
Consulting Services SQL Server
SQL Server 2005 offers indispensable, familiar tools to IT experts as well as to network users, reducing the difficulty of creating, integrating, managing, and accessing enterprise data and analytical applications on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consultant with real-world expertise and wide knowledge in planning and deploying information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
24x7x365 System Center Operations Manager Online Support Services
Emergency Support Outsourcing MOM 2007
Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and fixing Microsoft SCOM solutions and offer companies of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to help you to remediate critical problems uncovered by SCOM 2012.
Adaptive Security Appliances Consulting
Cisco VPN and Firewall Consultant Services
Progent's Cisco CCIE-certified networking experts can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Support Outsourcing MacOS and Windows
Apple Mac and Windows coexistence Computer Engineer
Progent's service experts in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows systems into cohesive environments with resource sharing and workgroup functionality. Enabling efficient cooperation among a variety of servers and desktops powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Apple consulting makes it possible to offer expert support to companies that depend on these platforms to keep their strategic advantage. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows environment.
NetApp MetroCluster Troubleshooting Consultancy
MetroCluster Switch Integration Professionals
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with continual replication to provide fast, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent's roster of seasoned network consultants can assist your business to design, deploy, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster environment by delivering help with procedures such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your disaster recovery system to verify compliance with industry standards and regulatory mandates.
CCNP Expert Certified Catalyst 9115 Access Point Consultant Services
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Technical Support
Progent's Cisco Catalyst 802.11ax AP consultants offer affordable online and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Work at Home Video Conferencing Consulting Services
At Home Workforce Video Conferencing Computer Consultants
Progent can assist small and mid-size businesses to implement and troubleshoot teleconferencing technology to allow their remote workforce to communicate efficiently with teammates and clients.
Immersive Telepresence Integration
Radvision XT5000 Specialists
Progent offers the services of an accredited consultant with an extensive background deploying products from the major video conferencing/telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or troubleshoot a video conferencing environment that protects your current investment and maximizes the strategic value of your information system. Progent also offers the services of infrastructure consultants who can assist companies of any size to create and troubleshoot a network that provides the performance, dependability, protection, and scalability required to support your video conferencing/telepresence environment.
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