Enlarging your telecommuter workforce may have a major impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Carlsbad company to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Carlsbad, California businesses to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed for a remote workforce can be especially complex if you have to accommodate a mix of personal hardware such as PCs and laptops, routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's experience providing remote help for both outdated and current technologies in virtual office solutions allows you to make cost-effective use of your existing infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to help you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authenticated remote workers to access IT resources situated at your corporate data center or in a public cloud. Progent can assist your company to deploy and maintain VPN access between your at-home workforce and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your at-home workers to set up Cisco's AnyConnect client software for secure VPN tunneling for a wide selection of endpoint devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a data center computer's desktop. This technology gives IT managers more control over the digital environment of at-home employees and ensures remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide top-tier online consulting for integrating home routers from a variety of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting an entire household and guests, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput as well as cybersecurity problems. Progent can help businesses to resolve these issues by delivering expertise like Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless access point setup help.
  • Internet connectivity methods impact the speed and reliability of connections between at-home workers and the company data center. Vital applications may require redundant Internet connections in the event the normal connection fails. Progent can provide expertise for picking Internet service providers, choosing appropriate bandwidth and data volume bundles, and configuring fault-tolerant Internet connections. Refer to Internet access solutions.

VoIP Solutions for Remote Workers
Extending the corporate phone system to accommodate remote users is vital to supporting an effective work-at-home solution. A variety of cloud-based VoIP platforms are used by SMBs to support teleworkers. Many larger organizations rely on Cisco's current or older platforms for IP voice solutions. Progent can help organizations of all sizes to design or maintain a telecommuter IP voice service that provides the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses tune their existing Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications used throughout the network. CUCM supports additional combined media services such as messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, refer to CUCM consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, visit CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to support these solutions and deliver on-demand configuration and debugging services.

Video Conferencing for At-Home Workers
A broad range of video conferencing products from major technology companies enable online discussions, video and voice conferencing, chat, and screen sharing for both onsite users and at-home workers. Many organizations use multiple products to accommodate their various partners and clients. Progent's communications experts can help your organization to maintain your current voice/video conferencing environment and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business client software to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's group video calling app for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus editing and playback for training. To learn more about Progent's consulting services for Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist you to optimize your WAN infrastructure to host them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office suites, offering a rich environment of productivity apps that create a consistent user experience for sharing information across multiple sites and on a broad selection of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help businesses to tune these flagship collaboration platforms to optimize the productivity of your at-home workers.

SharePoint Server Integration Experts for At-Home WorkersSharePoint uses web sites to enable collaboration and information sharing by offering policy-based delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint permits you to build protected portals that permits at-home workforce to see and update consolidated business intelligence by means of Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, go to planning and configuration consulting services for Exchange Server.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoftís collaborative cloud-based storage service, similar to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can retrieve them safely via a web browser. Provided with Office 365, OneDrive enables remote workers to jointly author files. Revisions made offline are automatically synced when you reconnect to the Internet. For details about Progent's support services for OneDrive, see Microsoft Onedrive configuration consulting.

Cloud Integration Services for Remote Workers
Progent can provide advanced online support for enabling organizations to create, manage and troubleshoot cohesive hybrid network models that combine internal data centers, teleworkers, branches, and cloud resources. Progent offers expertise for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers resolve issues with cloud access, authentication, and cybersecurity.

Microsoft Azure Integration for TeleworkersMicrosoft Azure is a leading family of public cloud services that allows you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure offers over one hundred cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent can also help you establish protected access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Azure, see Azure expertise.

Office 365 Integration for TeleworkersOffice 365, rebranded Microsoft 365, is Microsoft's popular suite of client productivity applications and cloud services available by subscription. Office applications and services are provided in a selection of bundles designed for customers ranging from individuals and small offices to large enterprises. Progent offers quick and affordable remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. For information about Progent's support services for Microsoft Office 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration Services for TelecommutersExchange Online is among the most popular cloud-based applications in the Microsoft 365 product product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other advantages associated with cloud computing. Microsoft has designed Office 365 Exchange Online to operate smoothly with on-premises Exchange environments, enabling customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide occasional assistance to get you past challenging IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have convenient and safe access to your Office 365 Exchange Online deployment. For details Progent's consulting expertise for Office 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration Services for Remote WorkersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's leading provider of cloud-based services. Progent can provide rapid and economical online access to cloud connectivity consultants who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network architecture so your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the move. For details about Progent's expertise for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud Integration for TelecommutersGoogle Cloud is a popular suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical apps cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to set up virtual machines on GCP Compute Engine, design an efficient storage system with GCP Storage, and streamline identity control for teleworkers with GCP Cloud Identity services. Progent's experts can also help your organization to use GCP's unified management technology to administer and track your Google Cloud ecosystem. To learn, go to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide changeover to a teleworker business model, which might be activated by an epidemic or as a component of a disaster recovery plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active tickets, add information, and append screenshots or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows you to augment your existing Support Desk team by sharing delivery of Call Center support transparently between your in-house IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collective support model utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your from-home workers, see Progent's Call Center supplementation Services.

Security and Compliance for Teleworkers
At-home workers commonly use their personal equipment and work in a physically unsecured area. This worsens their vulnerability to cyber attacks and demands judicious use of security appliances, remote security monitoring, and the creation of policies that adhere to leading practices. Progent's veteran roster of certified cybersecurity experts can help you to plan, implement and administer a compliant cybersecurity solution that safeguards critical data in IT networks that include teleworkers.

  • Firewalls enable you to build a network environment that can be safely accessed by on-premises users and by teleworkers, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and control different permissions to different classes of users and to expand your network and modify your security profile as your company evolves and as cyber threats grow more complex. Progent works with both new and legacy security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, visit firewall support services.
  • Online Endpoint Monitoring makes it possible to watch over the various devices utilized by remote workers and either block or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on every protected endpoint, monitoring all activity and using advanced AI technology to identify zero-day attacks before they can spread. When an attack is discovered, ProSight ASM instantly isolates the impacted device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints stay protected even if they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.
  • Security Audits can evaluate the vulnerability of your information system to all types of external and local security threats for a network that incorporates telecommuters. Progent can deploy online, automated security inventory software for quickly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be managed by network security professionals with top credentials such as CISM, CISSP, and GIAC, can help your company to evaluate your procedures and governance policies and review your IT infrastructure to allow you to design top-level protection for your teleworkers.

Data Protection for Teleworkers
The field of Data Protection covers saving and restoring vital data so as to prevent data loss and reduce restoration time and effort in the event of storage failures resulting from equipment issues, software hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to architect and manage in hybrid networks that combine in-house data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for an at-home workforce must cover multiple types of user-owned endpoint devices. Progent can provide fast online access to experts familiar with a broad range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that require a temporary switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity consultants can help you to produce, document and test a DR/BC plan that addresses the process of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a unified platform for safeguarding critical data by managing on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint computers can be user owned or company owned. Network administrators managing the enrolled endpoint computers of telecommuters can use Intune to provision and authenticate apps on devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, create VPN tunnels, control how teleworkers share data, establish threat protection, ensure security compliance, and erase sensitive data from missing, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use this platform to manage the endpoint devices of your at-home workers, refer to Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that helps network managers to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint computers. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Carlsbad, California business, call 1-800-993-9400 or refer to Contact Progent.



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    Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 including designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

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    Progent's certified SonicWall firewall experts can help you deploy, manage, and troubleshoot SonicWall firewall products including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end security solution and build security into your business practices.

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    Progent's ProSight family of managed IT services are designed to offer businesses who have minimal in-house network support staffs with low-cost access to enterprise-class management platforms and technical expertise. Advantages of Progent's ProSight line of managed IT services include predictable network management costs, automation of common administrative tasks, ongoing adoption of new technology, smooth transition from legacy technology to modern solutions, close alignment of computer technology with strategic objectives, guidance from veteran IT experts, and freeing up management to concentrate on business instead of fast-evolving network technology.

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    For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can help you to design a XenDesktop solution that maximizes the business impact of your IT network; integrate XenDesktop software with your servers, user computers, and printers; migrate your older desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive online troubleshooting. Progent can also instruct your network managers to adhere to best practices to manage your XenDesktop solution effectively.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact your business.

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    Progentís Microsoft-certified consultants offer small and medium sized businesses IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your workers or customers to connect to, manage, distribute and manipulate relevant data, files, and applications and to communicate with other people. It allows faster and better decisions, more efficient sharing across groups and more economical business practices. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible within and without a business network. Windows SharePoint Services join workers, clients, teams and major tasks with the information theyíve created in a manner that makes data convenient to locate, download and re-use.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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    Progent's Check Point Software firewall experts can show you how to plan, integrate, and manage firewall environments built around Check Point NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent's consultants can also assist you support legacy Check Point firewall models or upgrade smoothly to Check Point's modern security gateways.

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    Progent offers live remote instruction for popular client applications and environments such as Office and Office 365 Excel, Word, Publisher and Visio plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction provides the advantages of traditional in-person seminars, such as instant interaction between students and teachers, but avoids the costs of travel and the hassle of trying to accommodate the schedules of many workers. Available to single students or groups of any size, Progent's live online instruction permits the trainer to conduct the seminar from an online facility and the clients can be spread throughout a campus or all over the country. Live online training deploys proven learning mechanisms such as virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and targeted to specific topics or extended in duration and broader in coverage.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, enhancing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix serious issues detected by Microsoft SCOM 2012.

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    If you want to update your production web site, build internal websites for purposes such as HR or worker training, establish a high-impact web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can provide skilled and experienced web developers. Progent's consultants can also show you how to build and manage a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web solutions.

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    Progent provides nationwide online technical support and consulting services for businesses who operate networks based on versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help offers optimum leverage for your information technology dollar by preserving user productivity and shortening the time billed for network analysis and repair. Sophisticated online support utilities and experienced technicians and engineers allow Progent to handle most network issues without wasting time and expense by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or through a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP premier security professionals to help you with the most difficult system issues.

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    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a feature-rich but easy-to-manage IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2011 requires a network support expert with real-world experience designing and integrating cohesive, end-to-end business technology environments. Progent's Small Business Server consultants have an average of over a decade of background integrating business systems founded on Microsoft platforms. This expertise assures you results in deploying, managing, and repairing IT solutions that incorporate the SBS Server package of servers and applications.

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    Progentís colocation center support services are designed for businesses with hardware located at IDCs or data center collocation hosting sites and in need of timely on-premises service at the collocation site as well as off-site support from Microsoft and Cisco Premier experts. Progent offers a complete array of IDC and data center and co-location consulting services such as system topology evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, design and installation of non-stop configurations, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and creating fault tolerant server and storage cluster configurations.

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    Cisco Nexus series switches are intended to deliver the throughput, scale, resilience, cloud readiness, capacity, security and manageability needed to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and on-premises consulting and troubleshooting expertise to assist your business to plan an efficient network topology, set up test systems to validate your switching solution, deploy Nexus switches, create and implement appropriate policies, run security and compliance assessments, set up proactive monitoring and alert systems, fully utilize resources by means of virtualization, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the powerful fault-tolerant capabilities available for Cisco's Nexus family of switches. Progent can also help your business to migrate efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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    Progent's Apple Mac consultants can promote the creative aspect of Mac environments by providing help services and education in imaging, sound, and video. Progent's consultants offer help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's experts offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and Exchange Server help, security services, and custom training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud services. For business networks built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your organization's objectives.

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    Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of any size to plan, implement, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for all the products, technologies and services that go into building an end-to-end Jabber solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, WiFi systems, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration solution.

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    Progent has more than a decade of background integrating, and supporting the core components included with System Center and can assist your organization to plan, deploy, maintain, and repair your System Center solution to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent can help you to migrate to the latest edition of Microsoft System Center from a previous one or from a third-party datacenter management solution to provide the advantages of enterprise-class provisioning, management automation, security and compliance, plus datacenter and application availability and performance monitoring.

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    Colocation data centers allow companies to share enterprise-class facilities for housing network equipment that supports vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your small business with all facets of your colocation strategy such as selecting and moving to a colocation facility, designing network topology, defining required equipment, on-site and remote maintenance, setting up remote network administration, and education your support personnel.

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    Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the value of Exchange 2010 for your company and can assist you to design and carry out a smooth migration to Exchange 2010 from Exchange 2003 or Exchange 2007 that will provide fast ROI by increasing your productivity, lowering the cost of hardware and service, simplifying administration, and consolidating your key communications platforms.

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    The Contact Center service delivery structure adopted by Progent offers small companies an effective alternative to reliance on independent service individuals by offering broad technical knowledge accessible to numerous engineering groups, optional 24x7 access to emergency help, escalation capability to top-level experts for handling the most difficult issues, service consistency and dependability, quick follow-up enforced by seasoned service administrators, a variety of convenient ways for requesting service jobs, and excellent process visibility enabled by ticket tracking and accessible via a web-based portal.

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