Enlarging your at-home workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Carlsbad company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide services that go from as-needed expertise for helping you past occasional technical bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can assist Carlsbad, California businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the network infrastructure required to support an at-home work environment can be particularly challenging if you have to manage a mix of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote support for both legacy as well as current technologies in virtual office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to assist your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure tunnel for authorized remote workers to access IT assets located at your corporate data center or in the cloud. Progent's consultants can help your company to configure and maintain VPN access between your teleworkers and your key network resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's AnyConnect software for secure VPN connections for a wide range of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable a teleworker to view and interact with a remote computer's desktop. This technology gives IT managers substantial control over the digital ecosystem of telecommuters and ensures remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent offers expert online consulting for setting up home routers from a range of vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically shared by families and visitors, are commonly utilized by at-home employees to access their router for work. This can create throughput as well as cybersecurity issues. Progent can help businesses to mitigate these issues by providing services like Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity methods affect the performance and availability of connections between at-home workers and the corporate data center. Business-critical applications may require backup Internet connections in the event the primary connection breaks. Progent can provide guidance for identifying Internet service providers, choosing appropriate bandwidth and data volume offerings, and configuring fault-tolerant Internet access. See Internet connectivity integration services.

IP Voice Integration for an At-Home Workforce
Expanding the corporate phone system to accommodate remote users is critical to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can help organizations of any size to plan or tune a remote IP voice environment that delivers the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses optimize their existing Cisco IP voice environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports other mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and deliver on-demand configuration and debugging expertise.

Voice/Video Conferencing for At-Home Workers
A wide range of voice/video conferencing products from leading vendors support online meetings, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize a mix of products to meet the needs of their different partners and customers. Progent can assist you to maintain your current conferencing environment and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as IP voice and video conferencing, persistent chat, plus file sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your network architecture to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of applications that deliver a cohesive user experience for exchanging information across a corporate network and on a broad range of endpoints. Progent has delivered online consulting services for SharePoint and Exchange Server since their initial publication and can help your company to tune these flagship collaboration platforms to maximize the effectiveness of your remote workers.

SharePoint Server Integration Consultants for Remote WorkersSharePoint uses web sites to facilitate collaboration and information delivery by providing policy-based access to content, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to build secure web portals that permits remote workforce to view and edit aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, see SharePoint configuration and application development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, refer to deployment consulting services for Exchange.

Microsoft Onedrive Configuration Consultants for Remote WorkersOneDrive is MicrosoftÔŅĹs collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can retrieve them safely through a web browser. Included with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Revisions made offline are automatically synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent can provide affordable online support for enabling organizations to create, maintain and optimize integrated network models that include internal data centers, at-home workers, branch offices, plus public cloud services. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud connectivity, authentication, and security.

Azure Integration for TelecommutersAzure is a popular platform for cloud software and services that enables you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure includes more than one hundred services services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create protected access to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's support services for Azure, see Microsoft Azure consulting.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of business productivity software and cloud services available on a subscription basis. Microsoft applications and services are provided in a selection of bundles designed for users ranging from individuals and households to large enterprises. Progent offers fast and affordable remote access to consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration for TeleworkersExchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to run seamlessly with local Exchange environments, allowing you to build hybrid information systems. Progent's certified Exchange experts are available for occasional assistance to get you through tough IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and secure access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Exchange Online, visit Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent can provide rapid and economical online contact with cloud connectivity experts who can assist your organization to plan, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS integration support.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to extend your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist your organization to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and streamline identity control for remote workers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's unified management tools to administer and monitor your Google Cloud ecosystem. For details, go to Google Cloud Platform (GCP) integration services.

Help Desk Support for Telecommuters
A sudden, enterprise-wide transition to a from-home business model, which might be the result of a pandemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your business to supplement your existing Help Desk Call Center staff by splitting delivery of Help Desk Call Center services transparently between your in-house support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, refer to Progent's Call Desk augmentation Services.

Security and Compliance for Teleworkers
Work-from-Home (WFH) employees commonly utilize their own computers and usually work in a poorly secured physical area. This situation increases their susceptibility to cyber attacks and calls for judicious deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the development of security policies based on best practices. Progent's veteran team of cybersecurity support consultants can assist you to plan, configure and maintain an effective cybersecurity solution that guards critical IT assets in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely accessed by on-premises users as well as by teleworkers, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to configure and control appropriate permissions to various groups of users and to scale your network and adjust your security profile as your company evolves and as network attacks grow more sophisticated. Progent supports both new and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, see firewall configuration and support services.

Remote Endpoint Monitoring and Management for TelecommutersRemote Endpoint Security Monitoring makes it easy to watch over the disparate computers used by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint device, watching all activity and using advanced machine learning from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the network to contain the threat. Since the ProSight ASM software agent is autonomous, endpoint devices stay protected even if they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are asked to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of outside and local security threats for a network that includes an at-home workforce. Progent can run remote, automated security analysis software for rapidly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with advanced credentials including CISA, ISSAP, and GIAC, can help you to audit your operations and policies and assess your WAN infrastructure to enable you to design top-level security for your remote workers.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key things to focus on for protecting a network that includes work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection covers saving and recovering vital data in order to avoid data loss and minimize restoration time in the event of storage system failures resulting from equipment issues, software hiccups, operator error, cyber attack, or other causes. Dependable data protection solutions can be especially challenging to design and maintain in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Recovery strategies for remote workers must address multiple types of user-owned endpoint devices. Progent can provide quick remote access to consultants familiar with a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes granular restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies commonly anticipate scenarios that call for a temporary switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity consultants can assist you to create, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a centralized solution for protecting corporate data by controlling on-premises, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint computers can be user owned or company owned. Network admins managing the enrolled endpoint computers of telecommuters can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, configure rules for permission to access information and networks, manage passwords, establish VPN connections, determine how home-based workers share data, establish threat defense, verify security compliance, and erase corporate information from lost, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS endpoints. To find out about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, go to Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air deployment of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Carlsbad, California company, call 1-800-993-9400 or visit Contact Progent.