Expanding your at-home workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Carlsbad organization to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services that go from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Carlsbad, California businesses to with any aspect of creating a high-functioning remote work environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.
Infrastructure for Teleworkers
Setting up the network infrastructure required for a remote workforce can be especially complicated if you must accommodate a combination of personal equipment like desktop computers and laptops, routers, and Wi-Fi appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's experience providing remote help for both legacy as well as current technologies in remote office solutions enables you to make efficient use of your available infrastructure and offers fast access to expertise for implement necessary updates. Services offered by Progent to assist your company to create a high-functioning telecommuting infrastructure include:
VoIP Integration for At-Home Workers
Expanding the business PBX system to accommodate teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-based VoIP products are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's current or legacy products for VoIP management. Progent can help businesses of any size to design or tune a remote IP voice service that delivers the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations tune their current Cisco IP voice systems to handle an expanding remote workforce.
Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing products from major vendors support online meetings, video and voice conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many companies use multiple products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to manage your current voice/video conferencing environment and optimize the engagement of your at-home workforce.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich environment of applications that create a cohesive user experience for exchanging data and ideas throughout a corporate network and on a wide range of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their first releases and can assist businesses to configure these critical collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint uses web sites to allow collaboration and information sharing by providing policy-based delivery of content, workflow, and utilities for looking through company-wide information silos. SharePoint permits you to build protected web portals that permits remote workers to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit deployment consulting services for Exchange.
OneDrive is Microsoft's shared cloud-based storage service, similar to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Included with Office and Microsoft 365, OneDrive enables home workers to jointly author documents. Edits made offline are uploaded when you go back online. To learn about Progent's support services for Microsoft OneDrive, refer to Onedrive integration consulting.
Public Cloud Integration for Teleworkers
Progent can provide fast and affordable online support for helping businesses to build, maintain and repair cohesive network architectures that incorporate internal data centers, at-home workers, branches, and public cloud resources. Progent offers expertise for all modes of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve problems with public cloud access, authentication, and security.
Microsoft Azure is a popular platform for public cloud software and services that allows you to use infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure includes more than one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent can also help you create protected access to Azure for telecommuters by configuring and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Azure, go to Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity software and cloud services offered on a subscription basis. Office applications and cloud services are provided in a variety of bundles intended for users ranging from individuals and households to major enterprises. Progent offers fast and easy online contact with experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the numerous subscription plans available for Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for occasional help to guide you past tough technical roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have convenient and secure access to your Exchange Online deployment. For details Progent's support services for Exchange Online, go to Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's top provider of cloud services. Progent offers rapid and affordable online access to cloud connectivity consultants who can help your organization to plan, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network model so your users have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help you to deploy VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and simplify identity control for remote workers with GCP Cloud Identity services. Progent can also assist your organization to use GCP's unified management tools to control and track your GCP environment. For information, go to Google Cloud Platform (GCP) integration support.
Help Desk Support for Telecommuters
A sudden, company-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery process, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center (TRC) services.
Security and Compliance for Teleworkers
At-home staff members commonly use their own computing devices and often operate in an unsecured physical environment. This situation multiplies their susceptibility to malware threats and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the development of security policies based on leading practices. Progent's seasoned team of data security solutions consultants can assist you to design, deploy and manage a compliant security solution that protects vital information assets in networks that incorporate at-home workers.
Firewalls enable companies to create a network that can be securely utilized by local users and by teleworkers, mobile workers, suppliers, clients, and other stakeholders. Next-generation firewall devices permit you to assign and manage different permissions to different classes of users and to expand your network and adjust your security profile as your company evolves and as cyber threats grow more complex. Progent supports both new and legacy firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall configuration and support services.
Remote Endpoint Monitoring makes it easy to track the various computers utilized by remote workers and either block or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every protected endpoint, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks before they can spread. When a cyberattack is discovered, ProSight ASM instantly disconnects the infected device from the corporate network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the exposure of your information system to all classes of outside and local security attacks for a network that includes telecommuters. Progent can run remote, automated security analysis scanning for rapidly and affordably uncovering a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment experts, which can be managed by security experts with top certifications such as CISM, ISSAP, and GIAC, can assist your company to evaluate your workflows and policies and assess your WAN infrastructure to allow you to design top-level protection for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent can assist you to use NodeZero to perform thorough penetration tests of your network perimeter and your internal network in order to determine your current security posture. Progent can also assist you to strengthen your existing network security and can help you to plan and deploy a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT resources. To find out more details about Progent's threat analysis solutions based on on NodeZero's pentest products, see Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper about critical things to concentrate on for securing a network that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection covers saving and recovering vital data so as to prevent data loss and minimize restoration time and effort in the event of storage failures due to equipment issues, programming glitches, user mistakes, malware, or other causes. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid environments that incorporate local data centers, public clouds, and at-home workers.
Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a unified environment for protecting critical data by managing on-premises, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Remote endpoint computers can be user owned or company owned. Network admins managing the enrolled endpoint devices of telecommuters can use Intune to provision and validate applications on managed devices, push updates and certificates, configure policies for permission to access information and networks, manage passwords, create VPN connections, determine how teleworkers share data, set up threat defense, verify security compliance, and wipe sensitive data from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, go to Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that allows network managers to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Carlsbad, California organization, call