Carlsbad Remote Workers Solutions Support and Consulting
Solution Design, Setup, Management and Troubleshooting Consulting Experts
Enlarging your telecommuter workforce can have a significant effect on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Carlsbad company to select the appropriate technologies and adhere to leading practices in building and operating a secure virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Carlsbad, California companies to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed to support an at-home work environment can be especially complex if you have to manage a combination of personal equipment such as PCs and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience delivering remote help for both legacy as well as current IT products in virtual office venues allows you to make efficient use of your existing network infrastructure and offers fast access to expertise for implement essential updates. Services offered by Progent to help your company to create a productive work-at-home ecosystem include:
- Virtual Private Network technology makes it possible to establish a secure connection for authenticated remote employees to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can help your telecommuters to set up Cisco's AnyConnect client software for safe VPN tunneling for a broad range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a remote computer's desktop. This provides network managers substantial control over the computing environment of telecommuters and ensures remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide expert remote support for integrating home routers from a variety of vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting the whole family and guests, are commonly utilized by at-home employees to connect to their router for work. This can cause performance as well as security problems. Progent can assist businesses to resolve these problems by delivering services like Cisco Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless access point integration assistance.
- Internet access solutions impact the performance and availability of connections between at-home workers and the company network. Vital processes might demand backup Internet connections in case the normal connection breaks. Progent can provide expertise for picking Internet service providers, picking appropriate bandwidth and data volume offerings, and integrating fault-tolerant Internet access. See Internet access solutions.
VoIP Solutions for At-Home Workers
Extending the business PBX system to accommodate remote users is critical to maintaining an effective at-home workforce. A variety of cloud-based digital PBX products are used by small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or maintain a telecommuter VoIP environment that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their current Cisco IP voice systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, refer to CUCM expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, visit CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to work with these VoIP solutions and deliver on-demand integration and troubleshooting services.
Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from leading technology companies enable virtual discussions, video conferencing, chat, and content sharing for both local users and telecommuters. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can assist your organization to manage your existing conferencing environment and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business clients to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's group video calling platform for iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as video calling, threaded chat, plus file sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to tune your network architecture to host them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, providing a powerful environment of applications that create a consistent user interface for exchanging information across multiple sites and on a wide range of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to configure these critical collaboration products to optimize the productivity of your at-home workers.
SharePoint uses web entities to allow collaboration and information sharing by offering policy-driven access to content, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to build protected web portals that allows at-home workforce to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to integration consulting for Exchange Server.
OneDrive is Microsoft’s shared cloud storage service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues anywhere can access them securely through a browser. Provided with Office 365, OneDrive allows remote employees to co-edit files. Edits created offline are synced when you reconnect to the Internet. To find out about Progent's consulting expertise for OneDrive, refer to Onedrive integration experts.
Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online support for helping businesses to build, maintain and optimize integrated hybrid network architectures that combine physical data centers, telecommuters, branches, and cloud resources. Progent offers expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve problems with cloud access, identity, and cybersecurity.
Microsoft Azure is a popular platform for public cloud services that enables you to use IT infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred cloud-based services including hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's support services for Azure, refer to Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are provided in a variety of bundles intended for customers ranging from individuals and households to large enterprises. Progent can provide fast and easy online access to consultants knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the various subscription bundles available for Office 365 and deploy 365 applications for your teleworkers to achieve top business value. For information about Progent's expertise for Microsoft Office 365, go to Office 365 consulting services.
Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product product suite. Exchange Online provides the advantages of reduced costs for data center infrastructure, simplified management, dynamic scaling, high availability, and other advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for as-needed help to get you past tough technical roadblocks and can also provide end-to-end project management outsourcing to ensure your remote workers have convenient and safe access to your Office 365 Exchange Online deployment. To find out Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the world's leading provider of cloud-based services. Progent offers quick and affordable online contact with cloud connectivity consultants who can assist your organization to plan, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to build a high-availability network model to make sure your employees have a productive computing environment whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting services.
Google Cloud Platform is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can help your business to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline identity management for teleworkers with GCP Cloud Identity. Progent can also assist you to utilize GCP's management tools to control and track your GCP ecosystem. For details, visit Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of online technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or edit the status of their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables you to supplement your existing Help Desk organization by splitting responsibilities for Help Desk Call Center support services seamlessly between your in-house support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your telecommuters, refer to Progent's Support Desk augmentation Services.
Cybersecurity for At-Home Workers
Teleworkers often use their personal computing devices and work in an unsecured area. This worsens their vulnerability to cyber attacks and demands judicious use of security appliances, remote security monitoring, and the creation of policies in compliance with leading practices. Progent's veteran roster of certified data security experts can assist you to design, implement and manage a modern cybersecurity environment that protects vital data in networks that incorporate teleworkers.
- Firewalls enable companies to create a network environment that can be safely accessed by on-premises users as well as by an at-home workforce, mobile users, vendors, customers, and other stakeholders. Modern firewall appliances permit you to configure and control appropriate permissions to different groups of users and to expand your IT network and adjust your security profile as your company evolves and as network attacks become more sophisticated. Progent supports both new and legacy security appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration services, see firewall support expertise.
- Remote Endpoint Security Monitoring makes it possible to track the various computers utilized by at-home workers and either reject or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing advanced AI technology to identify zero-day attacks at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the targeted endpoint device from the corporate network to contain the threat. Because the ProSight ASM software agent is self-contained, endpoint devices stay secure even if they are offline. For more information about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
- Security Audits can assess the vulnerability of your information system to all classes of outside and internal security threats for a network that includes telecommuters. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit consulting services, which can be provided by data security professionals with advanced certifications including CISA, ISSAP, and GIAC, can help your company to evaluate your procedures and policies and review your IT infrastructure to allow you to design top-level security for your an at-home workforce.
Data Protection Solutions for At-Home Workers
The field of Data Protection covers backing up and recovering critical information so as to avoid data loss and minimize recovery time and effort in the event of storage problems resulting from equipment issues, programming hiccups, human error, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid environments that combine private data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for teleworkers must cover diverse kinds of user-owned endpoint devices. Progent offers fast online access to experts familiar with a wide range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud storage and features fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision circumstances that call for a temporary changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help your business to create, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized solution for safeguarding critical data by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint devices can be user owned or business owned. IT admins managing the enrolled endpoint computers of at-home workers can use Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, establish VPN connections, control how teleworkers share data, set up threat defense, ensure compliance, and erase corporate data from missing, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X devices. For details about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your telecommuters, refer to Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network administrators to keep off-premises endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key features of Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud services. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Carlsbad, California organization, phone
An index of content::
24/7 Windows Server 2019 Clusters Sets Support and Help
Windows Server 2019 Windows Admin Center Computer Consulting
Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Apple iPhone and Windows integration Remote Support Services
Information Technology Consulting Windows and macOS
Progent's support specialists in Apple OS X and Windows technology can show you how to integrate Mac and Windows computers into seamless networks with full sharing and workgroup functionality. Enabling productive co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Apple service makes it possible to offer world class assistance to companies that depend on these platforms to keep their competitive advantage. Progent's consultants can also assist your business to integrate Apple's iPhones and iPads with your Windows network.
Computer Consultants Freelancing Job
Contract Cisco Consulting Telecommuter Job
If you are a network consultant with technical support experience, joining Progent and working for Progent's customers will enhance your abilities through collaboration with Progent's team of mutually supportive, world-class consulting experts. Progent's concentration on providing network expertise and technical support to small and midsize companies will give you the opportunity to consult closely with business leaders and contribute tangibly to the growth of exciting organizations. In addition, Our virtual office environment provides the most advanced tools for remote service and wireless connectivity to help you to deliver fast fixes when you take on mission-critical issues.
SharePoint Server Remote Support
SharePoint Server 2007 Technical Support Services
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for efficiently coordinating people, groups and information. Microsoft SharePoint offers a central location for your employees or customers to access, organize, share and manipulate relevant data, documents, and applications and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they’ve developed in a manner that makes data easy to locate, retrieve and apply. Progent's SharePoint experts can assist your organization to support your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.
24x7x365 Windows Server 2019 Cluster Operating System Rolling Upgrade Consultants
Windows Server 2019 Windows Defender ATP Online Support
Progent's certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
Top Rated SMS Upgrade Support and Help
Support Outsourcing SMS Server 2003 Migration
Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical software quickly and automatically to appropriate workers, reduce software expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by increasing your knowledge of vulnerability and by installing targeted updates, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the management functions built into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource tracking management including program and hardware inventory.
White Paper Small Business IT Outsourcing
Top Small Business IT Outsourcing Whitepaper
Progent’s IT outsourcing services offer affordable computer consulting for medium-size businesses. Whether it includes planning network infrastructure, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or creating an on-line eCommerce solution, outsourcing your network technical services can smooth out costs and eliminate uncertainties, allowing network service budgets to increase in a more linear and manageable fashion than is possible by assembling a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your critical Windows-powered applications such as Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server 2008.
Expert Microsoft Certified Skype for Business Back End Server Consult
Consultant Services Skype for Business and SharePoint
Microsoft Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence consultants can provide remote and on-premises support to assist your company to maintain and repair your current Lync Server 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help your organization to design and carry out an efficient Skype for Business upgrade.
Consultant Price Computer Support Consultant
Network Installations Consultant Prices
Progent's pricing policy is to charge for remote support and on-premises help by the minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit minor problems to fester.
Live Online Office Publisher Education
Expert Microsoft Certified Live Online Office Word Training Professional
Progent's webinars offer small companies the affordability, ease, and flexibility of online learning and the proven pedagogic techniques of experienced teachers who utilize the latest technology to emulate live, participatory learning environments. Progent can provide webinar education for key desktop software including components of Microsoft Office such as Office Excel, Word, Access, and Outlook: MS Dynamics business accounting and management reporting software such as Microsoft Dynamics GP; plus additional leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
24x7 SCCM Asset Inventory Support and Setup
SCCM Asset Inventory On-site Support
Configuration Manager automates software deployment across multiple sites, simplifies compliance settings management, inventories network assets, guards against company data leakage, performs health reporting, allows secure end-user self service, and offers a common point of control for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can assist businesses of any size with any aspect of planning, implementing, operating and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.
Amazon AWS hybrid cloud integration Reports
Amazon AWS hybrid cloud integration Design Firms
Progent can provide expert online support to help organizations connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Specialists ProSight Email Security Gateway
24/7 Email Black Lists Engineer
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
Top Quality Microsoft Expert MySQL RDBMS Design Firms
MySQL Standard Edition Consultant Services
Progent can provide cost-effective online access to an Oracle-certified MySQL RDBMS DBA or software developer and can help businesses of all sizes to configure and maintain MySQL within a robust network environment that provides advanced performance, expandability, and protection. Progent also has experience assisting businesses migrate applications from an Oracle environment to MySQL.
IP-PBX Consulting
CCIE Certified 8800-EX Wireless IP Phone Support and Setup
Progent's Cisco CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Microsoft Consulting Best Practices System Consultant
Expert Microsoft Certified Best Practices Network Installations
Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of network support, performing a wide range of IT projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices that are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems rapidly.
Professional Flex Series Wireless Controller
Network Consultant 8540 wireless controller
Catalyst family of wireless controllers streamline the administration of wireless LANs by unifying the configuration and management of wireless APs, tuning Wi-Fi performance by reducing the impact of RF congestion, improving wireless availability with rapid failover, and strengthening security by identifying cyber threats and filtering network traffic according to user class and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest Wi-Fi controller solutions.
Urgent MCSE Expert Certified System Center MOM Specialist
Server Monitoring Computer Engineer
Even if your business has a small network support group and a modest IT budget, your information network can still have the same high availability and performance that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier network professionals, the most recent system management software for proactive monitoring and threshold alarms, and economical service packages such as a help desk service to keep your mission-critical network applications and servers operating.
Microsoft Certified Expert SCDPM 2012 Security Online Support Services
Integration SCDPM 2012 Troubleshooting
Progent's Microsoft-certified consultants offer remote or in-person support to help organizations of all sizes to design, implement, manage, and repair a backup/restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for fixing especially stubborn issues, or comprehensive project management support. Progent can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
Catalyst Wi-Fi 6 AP Placement Integration
Catalyst Wi-Fi 6 AP Configuration Consultant
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.
Supplemental Support Desk Engineer
Helpdesk Sharing IT Services
Progent's Network Helpdesk Outsourcing Services for PC desktop support are designed especially for small businesses who require fast availability of a Help Desk Call Center with professional telephone support and full escalation capability but who must operate within a limited network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Applications Recommendation and Integration.
City Government Specialist
Engineers County Government
Progent has extensive experience providing a broad range of remote network support and emergency repair services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering advanced remote network consulting and has delivered network support to organizations in every state. Remote support eliminates travel costs and resolves problems faster than onsite service calls.
Small Business WAP100 AP Support and Help
24-Hour Remote Troubleshooting Small Business WAP551
Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered devices intended as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or onsite configuration and troubleshooting services to help your organization to plan, implement, update, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any size or topology.
Support Outsourcing Skype for Business 2015
Consulting Skype for Business and iPad
Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network voice communication. Lync 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified unified communications experts offer remote and on-premises support to assist you to manage and repair your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also help your organization to plan and carry out an efficient Skype for Business upgrade.
24x7 Specialists ransomware removal and data restore
Dharma ransomware recovery Specialist
Progent's experienced ransomware recovery consultants can help your business to rebuild a network damaged by a ransomware virus such as Ryuk, WannaCry, Hermes, or Locky.
CCIE Certified ASA 5500-X Firewall with Firepower Remote Troubleshooting
ASA Firepower Specialist
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized management of advanced security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute an efficient upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.
Meraki Air Marshal Configuration
Meraki MR72 Access Point Online Technical Support
Progent's Cisco Meraki wireless access point experts offer online and on-premises support to assist businesses of any size to plan, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products including Catalyst and Nexus switches, routers and firewalls to build a cohesive network infrastructure that provides the same access, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or device.
Networking Specialist PowerPoint 2016
Outlook 2016 Computer System Consultant
Progent's Microsoft Office and Office 365 consultants can assist companies of any size to incorporate Office desktop and Microsoft Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that provides fast return on investment and enables better business results. Progent can assist your company to interface Office or Office 365 apps with each other and with other core Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent's consultants can also assist you to fix compatibility issues between various releases of Microsoft Office desktop and offers customized online training to individuals or groups.
Integration VMM Management Server
Computer Consultant VMM and SQL Server
Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your business to migrate from a legacy release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to enhance and repair your current SCVMM 2012 environment to make sure you get the highest possible business value.
IT Outsourcing and Co-sourcing White Paper
IT Outsourcing Examples Whitepaper
Progent’s IT outsourcing packages provide budget-friendly network support for medium-size businesses. Whether it involves planning network infrastructure, creating an internal Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or creating a web-based eCommerce solution, outsourcing your IT technical services can reduce costs and eliminate risks, permitting IT support budgets to increase in a more linear and manageable fashion than is feasible by amassing a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network architecture for your critical Windows-powered applications such as Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
Microsoft Exchange Server 2016 Migration Planning Troubleshooting
Microsoft Exchange Server 2016 Upgrade Technology Consulting
Progent can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Exchange 2010 Migration Consult
Exchange Migration Consulting
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your company and can help your IT staff to plan and carry out an efficient upgrade to Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will offer fast payback by increasing your workers' efficiency, cutting the expense of hardware and service, streamlining administration, and consolidating your vital communications technologies.
Professionals Microsoft Exchange Server Migration
Microsoft Exchange Server Migration Consulting Services
Progent offers comprehensive support for each phase of your Exchange Server 2010 migration including end-to-end project management, site readiness preparation, project design and documentation, specification of new software licenses and hardware needed, suggested sourcing, pilot verification at customer location or at Progent's test facility, setting up transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the previous servers, and webinar training for customer's support staff and end users.
Database Development Professionals
Biggest Database DBA Network Consultants
Progent's Microsoft-certified database developers offer businesses of any size remote support for leading database products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and integration, database design and programming, management support, synchronization solutions, storage management, performance tuning, migration, information security, backup and recovery systems, troubleshooting, and training.
SharePoint 2019 PowerShell Troubleshooting
SharePoint 2019 Communication Sites Professional
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and on-premises consulting, application development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a cohesive information management system.
Configuration Company-wide Standards for Best Practices
24/7/365 Microsoft Consulting Best Practices IT Outsourcing
Progent’s staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the front lines of network service, performing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems efficiently.
24 Hour Network Support Specialists Multi-site
Site Move Services
For enterprises with branch offices in or any region served by Progent's engineers, Progent's Microsoft-Premier network support professionals and certified Cisco network consultants can provide a variety of network consulting services including project planning, Sarbanes Oxley compliance, office moves, corporate security, system architecture, on-site or phone-based branch office support, and troubleshooting for data center hosting environments. A Progent IT consultant can show you how to plan a multi-office network that makes smart use of co-location services and Internet hosting sites. Progent’s Microsoft Certified consultants can help large enterprises plan, deploy and support major rollouts of the latest releases of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.
Small Business WAP100 AP Specialists
After Hours Small Business Access Points Technical Support Services
Progent's Cisco-certified wireless technology experts can help organizations to configure, manage, and debug Cisco Small Business Wireless Access Points.
Cisco Telepresence Consult
Codian Professional
Progent offers the support of a senior specialist with years of experience configuring, managing, and enhancing immersive telepresence systems from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT support group, your Internet Service Provider, and your video conferencing platform supplier to help your organization maximize the business value of your telepresence solution.
Consulting CISSP Certified Security Manager
Top Rated CISSP Certified Cybersecurity Manager Consultants
Progent's CISSP-certified network security experts can help businesses of any size with any facet of information system security. Progent can implement efficient cybersecurity systems that guard a small business from modern threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that accommodate local, online, and mobile clients accessing IT resources distributed across a mix of physical datacenters and various clouds.
Exchange 2003 Upgrade Online Support Services
Open Now Microsoft Certified Partner Network Consulting Exchange Server 2003 Upgrade
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2003 upgrade plan that minimizes productivity disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-location migrations, Progent has the background to finish your project quickly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting services include expertise with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.
Juniper SRX100 Router Security Tech Services
Juniper SRX210 Router Technical Support Services
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Computer Engineer Database DBA
Database Development Services
Progent's Microsoft-certified database consultants can provide businesses of any size online support for leading database products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include software installation and configuration, application architecture and coding, management services, synchronization solutions, storage management, tuning, data migration, information security, backup/restore options, troubleshooting, and training.
Oracle Enterprise Manager Professional
CISM Security Security Oracle 10g Consulting
Progent offers fast and affordable online access to an authorized Oracle DBA expert or an Oracle software programmer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also assist you to plan, build, update, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Data Guard replication technologies and Oracle Recovery Manager.
Microsoft Project Server Workflow Classes
Technology Consulting Services Project Server 2010
Progent's Microsoft engineers offer in-depth expertise in deploying, operating and debugging all versions of Microsoft Project, Project Server, and Project Online and can deliver a broad variety of affordable online consulting services based on industry best practices to assist businesses of any size to receive all the benefits of this powerful project management solution. Services offered by Progent include solution design, software configuration and migration, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training.
wireless VoIP phone integration Online Help
wireless VoIP phone integration Online Consulting
Progent's Wi-Fi VoIP phone configuration experts offer online and on-premises support to help your organization build and manage a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the set up of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.
Les Kent has a 35-year track record of successful technology integration, executive management, marketing, and operations. He has shown a knack for creating elegant information technology solutions during his time as as a system architect, programmer, project manager, implementation expert, and problem solver for small companies, new ventures, and global enterprises.
Microsoft Certified Partner Great Plains Network Consultants
Remote Microsoft Dynamics GP Computer Engineer
important features of Microsoft Dynamics GP accounting include a modular design that lets you buy only the components you need, a standardized foundation built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting services that permit you to track all operations, income and expenses and sales patterns, compatibility with Microsoft Office to enable access to business information, the capability to process information from virtually any db software or workstation software into Microsoft GP, plus an open design that makes it easy to create custom programs. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP/Great Plains consultants to show you how to convert the powerful features of Microsoft Dynamics GP/Great Plains accounting into a high-value business solution.
Linux with Windows Engineers
Linux with Windows Consultancy
If your office network mixes Linux platforms with MS Windows, Progent can assist you to incorporate your computers into a cohesive network that allows all your OS platforms to coexist for easy management, seamless information exchange, high availability, enhanced performance, and strong security. Progent's UNIX/Linux and Microsoft Windows integration assistance services feature network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online network help and repair, on-site technical support, and Helpdesk services.
Windows Server 2008 Security Online Troubleshooting
Computer Consultant Windows Server 2008 Hyper-VI
Progent's certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, develop pilot systems and rollout strategies, install Windows Server 2008 with your network infrastructure and workload, educate your support staff how to use enhanced administration tools, and provide ongoing consulting and technical support via budget-friendly alternatives such as Help Desk Call Center service and remote technical support.
Juniper Junos Network and Security Manager Auditor
Juniper Junos Firewall Support
Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate smoothly from discontinued products to current versions. Progent's Junos OS consultants can provide expertise with Juniper's premier network operating system to enable you to simplify the administration and strengthen the security of your Juniper VPN appliances and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain networks that include a mix of Juniper's software platforms.
Les Kent has a 35-year track record of successful technology integration, corporate management, sales, and operations. He has demonstrated a knack for creating sophisticated IT solutions while working as a system architect, application developer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and global enterprises.
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