Carlsbad Remote Workforce Integration Support
Solution Planning, Implementation, Management and Call Center Consulting and Support Services
Enlarging your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Carlsbad organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent can provide support services that go from as-needed expertise for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Carlsbad, California businesses to with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support an at-home workforce can be especially challenging if you have to accommodate a mix of personal equipment like desktop computers and notebooks, Internet routers, and wireless appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's background providing online support for both outdated and modern technologies in virtual office solutions allows you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making necessary upgrades. Services available from Progent to assist your company to implement a productive work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to create a secure tunnel for authenticated remote workers to use IT resources situated at your company data center or in the cloud. Progent can help your company to configure and manage VPN connections between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote PC's desktop. This provides IT managers significant control over the digital ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier online consulting for integrating home routers from all major manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting the whole family and visitors, are frequently used by telecommuters to access their router for work. This can cause throughput as well as cybersecurity problems. Progent can assist you to resolve these problems by delivering services that include Aironet integration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti wireless AP integration help.
- Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the corporate data center. Business-critical applications might require redundant Internet access in case the normal connection fails. Progent offers expertise for picking ISPs, choosing sensible service offerings, and configuring fault-tolerant Internet access. See Internet connectivity solutions.
IP Voice Integration for an At-Home Workforce
Extending the company PBX environment to include teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice platforms are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to plan or tune a remote IP voice environment that delivers the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations optimize their existing Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports other combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other legacy IP voice products, visit CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to work with these VoIP solutions and provide on-demand configuration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A wide selection of video conferencing products from leading technology companies enable virtual meetings, video and voice conferencing, chat, and content sharing for both onsite workers and at-home workers. Many organizations utilize multiple conferencing products to accommodate their various partners and customers. Progent can help your organization to maintain your current conferencing ecosystem and enhance the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to support your at-home employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video calling platform for iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. For details about Progent's support services for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist you to optimize your network architecture to host them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that deliver a cohesive user experience for exchanging data and ideas across a corporate network and on a wide selection of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange Server since their initial releases and can help businesses to configure these critical collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to promote collaboration and knowledge sharing by providing policy-driven access to data, business processes, and utilities for searching through enterprise-wide information silos. SharePoint enables you to build protected web portals that enables remote workers to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. For information about Progent's SharePoint consulting services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, go to planning and configuration consulting services for Exchange Server.
OneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to OneDrive, and colleagues can access them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote employees to jointly author documents. Revisions made offline are uploaded when you go back online. To learn about Progent's consulting expertise for Microsoft OneDrive, see Microsoft Onedrive configuration experts.
Cloud Integration for At-Home Workers
Progent offers fast and affordable online support for helping businesses to build, maintain and troubleshoot integrated hybrid network models that combine physical data centers, teleworkers, branches, and public cloud services. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters fix problems with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading family of public cloud services that allows you to use infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Azure includes over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for remote workers by setting up and debugging firewalls and VPN tunnels. To learn about Progent's consulting services for Microsoft Azure, refer to Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of business productivity applications and cloud services offered by subscription. Office applications and cloud services are provided in a variety of bundles intended for customers ranging from individuals and small offices to major enterprises. Progent offers fast and affordable remote contact with experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. For information about Progent's expertise for Microsoft 365, see Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, easier management, dynamic scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, allowing customers to create hybrid information systems. Progent's Exchange consultants are available for as-needed help to get you past challenging IT roadblocks and can also provide end-to-end project management outsourcing to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's consulting expertise for Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent offers rapid and affordable online access to cloud connectivity consultants who can help your business to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting support.
Google Cloud Platform (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your mission-critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent can assist you to set up virtual machines on GCP Compute Engine, design an efficient storage solution with GCP Storage, and simplify identity management for teleworkers with GCP Cloud Identity. Progent can also help your business to utilize GCP's management tools to administer and track your Google Cloud environment. For information, see Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Services for Remote Workers
A sudden, enterprise-wide transition to a from-home business model, which could be motivated by a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise their active tickets, add information, and upload screenshots and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Help Desk Call Center staff by splitting delivery of Call Center support services seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver world-class IT support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Cybersecurity for Telecommuters
Work-from-Home staff members typically use their own computing devices and usually operate in a poorly secured physical environment. This situation increases their vulnerability to malware attacks and requires careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user education, and the creation of security policies built on leading practices. Progent's seasoned team of cybersecurity support consultants can help your business to plan, deploy and maintain a compliant cybersecurity solution that guards critical information assets in networks that incorporate at-home workers.
Firewalls allow you to build a network environment that can be safely accessed by on-premises users and by at-home workers, mobile workers, vendors, customers, and the public. Modern firewall appliances permit you to assign and manage different permissions to various classes of users and to scale your network and adjust your security as your business evolves and as network attacks grow more complex. Progent supports both current and legacy security appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall support services.
Online Endpoint Security Monitoring makes it easy to track the disparate computers used by remote workers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every protected endpoint device, watching all activity and using advanced machine learning from SentinelOne to identify zero-day attacks on arrival. When an attack is spotted, ProSight ASM instantly isolates the targeted device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, see remote endpoint security monitoring for teleworkers.
Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can evaluate the exposure of your network to all classes of outside and internal security threats for a network that incorporates telecommuters. Progent can deploy online, automated security analysis scanning for quickly and economically uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with top credentials such as CISM, ISSAP, and GIAC, can help your business to evaluate your processes and governance policies and review your WAN infrastructure to enable you to implement the highest level of protection for your at-home workers.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key things to concentrate on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and recovering critical data so as to avoid data loss and minimize recovery time in the event of storage failures due to hardware issues, software hiccups, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to architect and manage in hybrid environments that combine local data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for teleworkers must address diverse kinds of personally owned endpoint devices. Progent offers quick remote help from experts familiar with a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and smartphones. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often anticipate circumstances that require a quick switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your business to produce, document and validate a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified platform for protecting corporate information by managing on-premises, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint computers can be personally owned or business owned. Network admins managing the endpoint computers of at-home workers can use Intune to provision and authenticate apps on devices, push patches and certificates, set up rules for accessing data and resources, set passwords, create VPN tunnels, determine how home-based workers share data, set up threat protection, ensure security compliance, and erase sensitive data from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS endpoints. For information about Intune and how Progent can assist your company to use this platform to manage the devices of your telecommuters, go to Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network managers to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key features of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Carlsbad, California business, phone
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Infor SyteLine CloudSuite Factory Track Professional
Infor SyteLine CloudSuite Disaster Recovery Engineer
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of experience helping manufacturing, distribution and service companies to manage complicated supply chains and improve the efficiency of critical business processes to bring products to market fast and meet customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite consulting that spans from as-needed advice to solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, CPQ, web site integration, technical support, ETL, Amazon AWS integration, training, and database administration.
Remote Ubiquiti UniFi WiFi Professionals
Ubiquiti UAP-AC WiFi access point Specialist
Progent offers quick access to the expertise of seasoned Wi-Fi specialists who can assist you to assess the advantages of Ubiquiti UniFi wireless access points for your company and assist you to plan, install, maintain, and debug your UniFi network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and position Ubiquiti UniFi wireless APs for your required signal coverage and performance.
After Hours BSD Small Business Network Support
FreeBSD IT Outsourcing Firms
Progent's UNIX family support services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to show you how to build and maintain a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.
Microsoft Experts High-Availability Failover Clustered Servers IT Consultant
Windows 2008 Cluster Technical Support Services
The cluster feature set built into the high-end editions of Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and maintenance of clusters that offer greater levels of system availability, protection, performance, and flexibility. New or enhanced capabilities include cluster verification, revamped configuration and deployment, improved cluster administration, new cluster architecture for maximum uptime, hardened security and quorum structure, minimization of failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can help you assess the advantages of failover clusters, plan and implement an installation, educate your network support personnel to manage your failover clusters, provide ongoing consulting and support services, and produce and test a disaster recovery procedure.
Flex Series Wireless Controller Specialists
After Hours WLAN controller IT Consultants
Cisco's Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, enhancing wireless uptime with fast failover, and strengthening data security by detecting threats and analyzing traffic content based on user class and location. Progent can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller solutions.
System Consulting Services Louisiana
Georgia IT Outsourcing Company
Progent's Technical Response Center (TRC) provides national extended hours remote support for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer after-hours telephone help and remote secure computer connection to isolate and repair technical problems quickly and economically. The scope of technical experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the most difficult problems to appropriate experts as needed. For critical problems, the TRC endeavors to respond to your request for service within one hour.
Onsite Technical Support Wi-Fi
Wireless Link Consultant Services
Progent's Wireless Consulting Services offer a convenient, economical way for companies of any size to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Wi-Fi VoIP phone integration Technical Consultant
wireless VoIP phones and Meraki APs Support and Help
Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for professionals who are on the move within campus, hospitality, health-care or other environments where IT management wants portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Successful integration of Cisco's wireless IP phones typically demands that IT teams set up and optimize many components of your wireless infrastructure such as access points, routers, Cisco wireless LAN controllers, and network management software. Progent's Cisco-certified experts can provide remote and onsite support to help you create and manage a Cisco wireless IP phone solution by delivering integration services that range from debugging the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
CISM Security Security Tennessee Small Business IT Consultants
IT Consulting Services West Virginia
Progent's Technical Response Center (TRC) offers nationwide extended hours remote help for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer after-hours telephone help and remote secure network connection to isolate and resolve network problems rapidly and affordably. The breadth of IT expertise available from Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult network issues to appropriate specialists as required. For critical problems, the TRC tries to respond to your call for service in less than one hour.
Questions about Microsoft Consultant Remote Support Job
FAQ about Recruit Network Consultant Job Opportunity
To see replies to common enquiries concerning becoming employed by Progent, see Employment at Progent Questions and Answers.
Microsoft 365 OneDrive Integration Specialist
Microsoft 365 Migration Outsourcing
Microsoft 365, previously branded Office 365, is Microsoft's extensive family of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are offered in a variety of subscription plans intended for customers ranging from students and home offices to enterprises. Progent can provide fast and easy remote access to consultants with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365 and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid solutions that transparently combine on-premises and cloud resources.
SharePoint 2019 PowerApps Gateway Support
SharePoint 2019 On Prem Troubleshooting
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, application development, and debugging services for organizations of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based infrastructure into a seamless information management system.
Juniper J2350 Router Evaluation
Juniper J Series Firewall Compliance Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Altaro VM Backup Verification Technology Consulting Services
Hornetsecurity Altaro VM Backup and VMware ESXi Network Consultant
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling large-scale environments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of services to assist you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup.
Microsoft Hyper-V 3.0 Server Virtualization Professionals
Largest Microsoft Hyper-V 3.0 Server Virtualization Professional
Widows Server 2012 R2 Hyper-V improves virtualization in key areas including secure multitenancy, agile infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your company to take advantage of Hyper-V to deploy and manage virtual servers to reduce network expenses and enhance availability.
Consulting Services Chief Information Officer
Network Consultant CIO
Progent offers the part-time or temporary services of a seasoned CIO who can provide strategic direction to assist your company select and maintain IT solutions appropriate for your current situation and that can serve as a firm foundation for your future growth. Progent's part-time CIO consulting services offer financial advantages to organizations who want to maximize the benefits from their network expenditures but who are without the budget or unwilling to take on another executive-level manager to their head count. Since Progent is vendor-neutral, with a sizable staff of consultants certified to support all leading OS platforms and connectivity technologies plus a wide range and application software, Progent is in an ideal situation to provide unbiased advice as well as advanced technical help for developing information systems that match the particular requirements of your organization.
Microsoft Windows 10 Migration Consultant Services
Top Ranked Windows 10 Compatibility Testing Computer Specialist
Progent's Microsoft-certified consultants can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 available from Progent's experts include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile management, teleworker connectivity, security and compliance, streamlined deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and post-migration Call Center support services.
Offsite Managed Data Backup/Recovery Services Technology Consulting Services
Specialist Offsite Managed Backup and Recovery Services
ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data.
Emergency macOS Technical Support Specialist
Consultants macOS Configuration
Progent provides national online phone support and troubleshooting services for companies that operate Apple macOS and OS X environments or whose information systems feature a mix of Mac and Microsoft technology. Progent's experts can provide Apple macOS and OS X clients a variety of services including desktop support, migration to the latest edition of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online network consulting provides optimum return for your information technology dollar by extending user efficiency and shortening the time charged for network analysis and repair. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a combination of telephone help and online network analysis. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to help with the most difficult system problems.
SharePoint Business Connectivity Services On-site Support
Best SharePoint Server 2010 IT Consulting
Progent's Microsoft engineers offer cost-effective remote technical support and programming services to assist you to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to promote and enhance teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party databases as well as with Microsoft's familiar office productivity programs including Excel, Word, Outlook, and Project. Progent can help your business to migrate from earlier versions of SharePoint or move a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 environment.
Herakles Data Center Test Lab Consultant
Capacity Planning Test Lab Technology Professional
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating efficient migration methodologies, evaluating and tuning performance, designing or validating disaster recovery solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent clients without sufficient in-house resources to assemble effective test environments, the lab cuts capital costs and engineering risk and helps keep vital network initiatives on schedule.
Professional Microsoft 365 Deployment Readiness
Remote Support Services Hybrid Microsoft 365 solutions
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and local Exchange systems. This permits you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
Upgrade Consultants SQL Server 2008
Immediate Contract Programmer SQL Server Capacity Planning
SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of high-end programs that can provide your business a significant competitive edge. SQL Server features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Small Business IT Consulting Firm
Cisco Networking Consultant Small Office
Progent provide organizations of any size enterprise-class network remote or onsite consulting for networks based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.
Consulting Services Apple Mac Firewalls
Technical Consultant macOS Disaster Recovery
Progent's CISM-certified security consultants can show you how to protect your Apple Mac environment through professional support offerings such as performing security tests, clean up after virus and denial of service penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, deploying automated software for protection against viruses, spam, and malware, and developing a company-wide security plan appropriate for the specific goals of your business information system.
Internet Access Technology Professional
WiMax Consultants
Progent offers access to the cost-effective support of online Internet connectivity consultants to help your company to evaluate or enhance your Internet services so your Internet access solution aligns with your business requirements. Services provided by Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring new ones, setting up firewalls, and upgrading dependable BGP architectures.
MCSE Expert Certified Online Support Services Windows Server 2019 Storage Spaces Direct
Support Services Windows Server 2019 with Linux
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.
Windows Server 2022 Hyper-V Professional
IT Consultant Windows Server 2022 Disaster Recovery
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to plan and carry out an efficient upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
MS Virtual Server Administration Website Professional
Open Now MS Virtual Server Administration Website Consultants
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server operating system and based on software originally produced by Connectix, provides the performance needed to accomplish hardware reduction, software upgrade, and server quarantine tasks through virtualization techniques in an enterprise-ready computing environment with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server at businesses wishing to enhance ROI in software programming and testing, migration from outdated mission-critical applications, and server consolidation. Progent's professional Virtual Server experts can help your business to assess and integrate Microsoft Virtual Server.
CCIE Expert Certified Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security Support Services
Catalyst 802.11ax AP Upgrade Troubleshooting
Progent's Cisco-certified Catalyst 802.11ax Access Point consultants can provide economical remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Technology Professional Windows and UNIX
Urgent Microsoft Technology Professional Solaris with Windows
Progent's UNIX platform support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Cybersecurity Tech Services SonicWall TZ500 Firewall
Network Consulting SonicWall NSA 9250 Firewall
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and tune SonicWall firewall devices including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and build protection into your corporate operations.
Consultants Hornetsecurity Altaro 365 Total SharePoint Backup
Onsite Technical Support Altaro Microsoft 365 Total Mailbox Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
Windows Server 2019 Virtual Machine Support and Help
Windows Server 2019 and SCOM Integration
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your business to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Missouri Technical Support Group
Cisco and Microsoft Certified Expert Mississippi Support Firm
If your organization does not need emergency online help but expects to need assistance with your network in the near future, you can conserve time and expenses and ensure that the right expertise will be available when you want it by getting in touch with a Progent sales specialist and registering as a client. For details, call 800-993-9400 or email information@progent.com.
Remote Technical Support SharePoint Server 2013
SharePoint Server 2007 Professional
Progent's Microsoft-certified consultants can provide companies of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for efficiently coordinating people, groups and data. SharePoint offers a central spot for your employees or customers to access, organize, distribute and interact with useful information, documents, and software and to interact with one another. Microsoft SharePoint enables quicker and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services connect employees, clients, teams and major tasks with the information they've created in a manner that makes data easy to locate, download and re-use. Progent's SharePoint experts can assist you to manage your current SharePoint ecosystem or upgrade to the latest release of SharePoint.
Top Rated CIO Computer Consultants
Microsoft and Cisco Certified Expert CIO Consulting Services
Progent can supply small companies with an IT management expert who can act as a part-time CIO. This part-time CIO can offer long-term direction to help you deploy sensible technology to improve business operations so they align better with your corporate objectives. Your company can create and implement a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer.
Small Office Information Technology Manager
Small Office Small Business IT Outsourcing Company
Progent provide organizations of all sizes world-class IT online or on-premises consulting for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.
Meraki MR34 Access Point Online Support
Award Winning Meraki MR66 Access Point Support
Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and troubleshooting services to assist you to design, configure, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent can also assist you to plan and deploy hybrid environments that integrate on-premises and cloud-based services and that deliver seamless connectivity, advanced security, streamlined management, and consistent operation for all your wired and wireless endpoints.
Telecommuting Online Troubleshooting
Outsourcing Offsite Workforce
Progent has two decades of experience helping small and medium-size companies to plan, install, tune, administer, and troubleshoot computer networks that support telecommuters.
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