Fast and Affordable Remote Technical Support for Carlsbad California Information Networks
For companies in Carlsbad California, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. This reduces direct expenses because solutions require fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick repairs manage to turn into big invoices. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to interface to your network remotely without breaching system security.
Progent's proven technical support database application maintains detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to every client by every consultant. This history of anomalies and solutions is structured as a quickly searchable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.
Online services provided by Progent to clients in Carlsbad California include:
Authorized Windows Experts
Progent's Microsoft-expert remote support experts offer computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide range of technology support services including Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking professionals, and indicates an individual's network technology skills at the master level. CCIEs know how to resolve the most challenging problems associated with network infrastructure planning, integration, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to fix problems rapidly. In common cases, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of sophisticated on-line support technology to perform fast, safe, and economical analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure devices by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist businesses to identify and isolate infected devices and guard clean resources from being penetrated. If your Carlsbad network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery experts can help your Carlsbad organization to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's team of IT security experts bring the wide range of skills required to rebuild all critical components of a targeted system quickly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business continuity services.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to bolster the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover in depth data security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after malicious attacks; integrating firewalls; designing safe techniques for remote and mobile access; securing your messaging system from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a broad range of computer technologies including network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services permit your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran network consultants offers your workers in Carlsbad California quick access to a reliable network service group with extensive experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a significant driver of business productivity, and Progent's intent is to solve and not merely document network problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team provides phone-based advanced consulting support and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Carlsbad California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By exposing potential trouble spots before they expand into network outages, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Carlsbad California, Progent's online computer support specialists can deliver effective and cost-effective IT support the instant your business needs it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Carlsbad organization has a local freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden system crises or especially challenging integration projects.
Features of Progent's Online Network Support for Carlsbad California
Progent's online support, remote troubleshooting, system security expertise, and system management services give companies in Carlsbad California unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Carlsbad California and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online support on a per-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone service and asks for no monthly subscription fee for support services delivered during normal working hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from authorized professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Application Programming
Apple Macintosh Consulting
Amazon MWS Software Integration
By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that meet the special needs of your company.
- Advanced Online Connectivity Tools
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly onsite service call. Cutting-edge remote connectivity software and expert engineers combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for High System Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the forefront of network service, performing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.