Fast and Affordable Online Help for Carlsbad California Computer Systems
Immediate Online Help for Carlsbad NetworksFor companies in Carlsbad California, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology needed to resolve the majority of network problems quickly. This lowers immediate costs because solutions require minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where fast solutions somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and proven methodologies which ensure the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent's remote service group can communicate with your company's system remotely without breaching corporate security.

Progent's proven service reporting application stores detailed histories of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance delivered to every client by any engineer. This history of problems and fixes is stored as a readily searchable internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting specialists can find the most efficient solutions in the least time.

Online technical support services provided by Progent to customers in Carlsbad California include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and fast restoration of important files, apps, images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected application and enter your password you are asked to verify your identity on a device that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting utilities created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or revamping your established one, evaluating or enhancing Help Desk application software to address the unique needs of your business, or adding occasional online staff to supplement your existing Help Desk group to handle unusually busy situations such as software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned information technology consultants provides your workers in Carlsbad California immediate assistance from a large technical support resource with years of experience providing telephone-based support and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's policy is to resolve rather than merely document IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply online advanced engineering expertise and education in specific application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Carlsbad California online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can configure SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By exposing looming problems before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate multiple platforms.
How Your Carlsbad Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Carlsbad California, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support whenever your company needs it. More than two decades of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Carlsbad business relies on a regular freelance support technician or employs a full time IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden network crises or particularly challenging integration projects.

Details of Progent's Remote Network Services for Carlsbad California
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Carlsbad California the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the forefront of network service, performing a broad variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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