Fast and Affordable Online Troubleshooting for Carlsbad California Networks
Urgent Remote Support for Carlsbad SystemsFor companies located in Carlsbad California, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's system without compromising corporate security.

Progent's proven customer support reporting application includes thorough records of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help delivered to every client by every consultant. This archive of trouble tickets and solutions is stored as a quickly exploitable internal database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to vendors' internal engineering staff so Progent's online service specialists can come up with optimal solutions quickly.

Remote technical support services provided by Progent to companies in Carlsbad California include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services permit your IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A wide selection of devices can be used as this added means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting services can assist you in building an effective new Call Center or enhancing your established one, identifying or modifying Help Desk software to address the unique needs of your business, or adding occasional online staff to work with your existing Help Desk resources during high-demand events like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Carlsbad California fast assistance from a dependable support group with substantial background offering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a solid driver of business success, and Progent's intent is to solve rather than just document IT problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. For more about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Carlsbad California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your business so your network maintenance is proactive rather than reactive. By detecting emerging problems before they cause full-scale emergencies, proactive monitoring can head off disruptive and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a combination of OS platforms.
How Your Carlsbad Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Carlsbad California, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT support whenever your company requires it. Over two decades of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Carlsbad office has a local freelance support technician or maintains a full time organization that can handle the majority of network problems, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected system emergencies or especially tough integration problems.

Features of Progent's Remote Computer Services for Carlsbad California
Progent's online help, Internet-based repair, system security consulting, and network administration services offer businesses in Carlsbad California unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT support, executing a broad range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

An index of content::

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    Progent's Symantec consultants can help you support legacy Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor family or help you upgrade to current firewall/VPN solutions. Progent can also help you create and implement a complete security strategy that can include firewall/VPN appliances and software, managed security and network defense services, system monitoring products, and formal policies and processes. Progent has the expertise to be your one-stop source for on-going network support, administration, training, and security expertise.

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    64-bit Computing Consultant Services

    Progent's Microsoft-expert engineers can help you to update your desktops from 32 to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit PC desktop processing, plan an affordable upgrade process that minimizes business disruptions, and offer inexpensive, expert remote help to assist your organization to install 64-bit desktop operating systems and applications on your existing hardware.

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    For small companies interested in Progent's IT outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to

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    Cisco firewall IPS Remote Support Services

    Progent's Cisco-Premier network experts offer experienced PIX Firewall support services covering architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Extending from compact, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, speed and reliability for information networks of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent's Cisco experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    24-Hour SentinelOne Endpoint Protection Services

    Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates AI software and advanced services to deliver cutting-edge endpoint detection and response.

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    Dynamics GP allows you to grow and manage your company more efficiently by offering deep access to decision-driving information and a rapid return on investment. Dynamics GP offers important business benefits such as its ability to extend the reach of your organization, manage your financials, automate financial operations, standardize procedures across your business, refine inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and maximize free cash flow. Progent can help you configure and manage a reliable, safe server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to make sure you derive the full benefits of your Microsoft Dynamics GP business management system.

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    SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast creation of a new generation of enterprise-class applications that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.

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