Immediate Online Support for Carlsbad California Networks
For companies located in Carlsbad California, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional value because they possess the practical experience and have access to the sophisticated tools needed to resolve most network problems rapidly. Efficient support lowers immediate costs since solutions use up fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast solutions manage to end up as major bills. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies that allow the maximum level of efficiency for remote engineering help and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your network remotely without breaching system security.
Progent's advanced technical support reporting application maintains thorough records of all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of services provided to every Progent client by any consultant. This archive of problems and resolutions is stored as a conveniently retrievable support knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the best resolutions promptly.
Online support services available from Progent to businesses in Carlsbad California include:
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers offer network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop support services to help your company to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies a consultant's networking skills at the master level. CCIEs can handle the most difficult challenges associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of sophisticated remote troubleshooting tools to provide quick, secure, and affordable analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of networking appliances by providing services that include:
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up rapidly after a damaging breach. Security support services offered by Progent cover in depth data security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a wide range of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Carlsbad Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of experienced network experts offers your workers in Carlsbad California rapid contact with an efficient technical support group with extensive background delivering telephone-based help and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's intent is to fix instead of just report IT issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Carlsbad California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your IT support is proactive rather than reactive. By exposing potential issues before they cause crashes, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a combination of platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Carlsbad California, Progent's online computer support engineers can provide expert and economical system support the instant your organization needs it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Carlsbad office works with a regular independent consultant or maintains a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to solve unexpected network crises or particularly challenging integration problems.
Details of Progent's Online Network Services for Carlsbad California
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer offices in Carlsbad California the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Carlsbad California and is also ideal for customers in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you receive. Progent has no minimum fee for online support and requires no periodic subscription fee for support services delivered during normal working hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Development
Apple Mac Integration
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that align with the special requirements of your business.
- Advanced Remote Access Tools
Secure online connectivity permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive onsite service call. State-of-the-art remote access tools and expert technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for High Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose workers require instant access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only expert IT capability, but also a consultant with proven approaches for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be forced to permit minor problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each staff member to each client. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.