Immediate Remote Technical Support for Carlsbad California Information Networks
Fast Phone Support for Carlsbad SystemsFor businesses located in Carlsbad California, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you pay just for the services that you actually get. Unlike many remote support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where quick fixes somehow turn into large tabs. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes that allow the highest degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's remote service group to communicate with your network remotely without breaching network security.

Progent's powerful technical support reporting application keeps detailed records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to every client by every Progent consultant. This history of anomalies and fixes is stored as a quickly searchable support database that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient resolutions in the least time.

Online technical support services provided by Progent to businesses in Carlsbad California include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast recovery of important files/folders, applications, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to optimizing the security and reliability of your computer network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity via a device that only you have and that uses a separate network channel. A broad range of devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you�re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting support can aid you in building an efficient new Call Center or revamping your current one, identifying or customizing Help Desk Call Center application software to address the unique requirements of your company, or adding occasional online personnel to reinforce your existing Call Center team to deal with demanding situations like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your workers in Carlsbad California instant contact with an efficient support group with years of experience delivering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to company success, and Progent's target is to resolve and not simply track technical problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Carlsbad California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so that your IT support is proactive rather than reactive. By spotting emerging issues before they grow into downtime, proactive monitoring can ward off disruptive and costly network failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of platforms.
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Carlsbad California, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system support whenever your organization has to have it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Carlsbad business has a regular freelance consultant or maintains a full time organization that can handle ordinary computer problems, Progent's Microsoft certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected network emergencies or especially tough integration projects.

Features of Progent's Remote Computer Support for Carlsbad California
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services give businesses in Carlsbad California unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of IT service, executing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Microsoft 365, previously called Office 365, is Microsoft's extensive suite of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are offered in an array of subscription plans intended for markets from individuals and home offices to global enterprises. Progent offers fast and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help your business to evaluate the wealth of subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to build and manage hybrid networks that transparently integrate local and cloud resources.

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    Cisco offers a full product line of routers including appliances designed to provide the security, performance, and availability required by organizations ranging from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Routers.

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    For desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop environment that improves the business value of your information system; integrate XenDesktop software with your physical and virtual servers, end-user devices, and printers; migrate your older desktop virtualization software to current releases of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your IT staff to adhere to best practices to maintain XenDesktop efficiently.

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