Immediate Online Troubleshooting for Carlsbad IT Networks
For organizations located in Carlsbad or anywhere in the state of California, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-accredited security experts to help with advanced security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to solve most network problems rapidly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where quick repairs somehow turn into big tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and field-proven methodologies which allow the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to link to your computer system remotely without breaching network security.
Progent's powerful service database system includes extensive records of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support provided to each Progent client by any Progent engineer. This database of anomalies and solutions is organized as a readily searchable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists can determine the best resolutions quickly.
Online services available from Progent to clients in Carlsbad and anywhere in the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to help your business to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems associated with network infrastructure planning, installation, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness because their broad experience enables them to solve problems quickly. In common cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art on-line support tools in order to provide fast, secure, and economical analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity products by providing services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to clean up quickly following a damaging breach. Security services available from Progent cover comprehensive data security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Carlsbad Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your established one, identifying or modifying Call Center software products to meet the unique needs of your corporation, or providing occasional online staff to work with your existing Call Center resources to deal with high-demand situations such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network experts gives your workers in Carlsbad or anywhere in the state of California immediate assistance from an effective technical support resource with extensive experience offering phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a significant contributor to business success, and Progent's target is to resolve rather than just report technical problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering support and training in key application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Carlsbad, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your network maintenance is proactive and automated. By spotting possible problems before they grow into downtime, proactive monitoring can head off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Carlsbad or anywhere in the state of California, Progent's online network support specialists can provide professional and economical IT help whenever your business has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Carlsbad organization deals with a local independent consultant or employs a full time IT staff that know how to handle common computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially tough integration problems.
Details of Progent's Remote Network Services for Carlsbad
Progent's phone support, remote repair, system security consulting, and network management services offer companies in Carlsbad or throughout the state of California the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Carlsbad and is also ideal for networks in more remote areas of California that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides online support on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for online help and asks for no ongoing retainer for support services provided during normal working hours. This saves you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the specific requirements of your company.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand a costly personal visit. Cutting-edge remote access software and expert technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online support and automated system tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every client. The practice of detailing and archiving service records allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.