Immediate Online Support for Carlsbad California Computer Systems
Immediate Online Support for Carlsbad SystemsFor organizations located in Carlsbad California, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. This reduces immediate expenses since service calls use up fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs manage to turn into large bills. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent's Technical Response Center can access your company's computer system without violating network security.

Progent's sophisticated technical support reporting system stores comprehensive documentation of all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of support delivered to each Progent client by every Progent consultant. This database of issues and fixes is stored as a conveniently searchable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other vast technical databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can come up with optimal solutions quickly.

Online services offered by Progent to companies in Carlsbad California include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they can impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT personnel and your Progent consultant so that emerging issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and rapid recovery of important files, apps, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Service Desk offers a smooth supplement to your core IT support organization. End user interaction with the Help Desk, provision of support services, escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house support staff, by Progent, or by a combination. Your business has complete versatility to expand or reduce your share of support work as needed. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus documentation, testing and training. To find out more about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center software products to handle the special demands of your business, or providing occasional phone support staff to supplement your in-house Help Desk Call Center group during demanding events like software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center team of seasoned network consultants provides your workers in Carlsbad California instant assistance from a dependable support group with extensive background offering telephone-based help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a significant driver of business efficiency, and Progent's goal is to resolve rather than simply document IT issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Carlsbad California remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your environment so your network support is proactive rather than reactive. By exposing potential problems before they expand into network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on multiple platforms.
How Your Carlsbad Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Carlsbad California, Progent's phone-based network support specialists can deliver expert and affordable system help whenever your organization has to have it. Over two decades of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Carlsbad business relies on a local independent consultant or maintains a full time organization that can handle day-to-day network issues, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to fix unexpected network crises or particularly complex integration problems.

Features of Progent's Online Computer Services for Carlsbad California
Progent's online support, remote troubleshooting, system security expertise, and system management services offer companies in Carlsbad California the greatest leverage for your IT budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization world class network support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Our compensation structure is built on contribution, so just like being an independent contractor, your earnings are entirely tied to your generated revenue. Some of our consultants focus on lifestyle issues and choose to work at a more relaxed pace, utilizing our self-determined schedule to pursue personal enthusiasms like hiking, motorcycle racing, snow boarding, surfing, travel, or spending private time with relatives and acquaintances. Other consultants take advantage of the chance to earn big dollars through hard effort and extended hours. Progent fully supports either end of the spectrum plus any point in between.

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