Fast and Affordable Remote Technical Support for Carlsbad California Information Networks
Urgent Phone Help for Carlsbad SystemsFor companies in Carlsbad California, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. This reduces direct expenses because solutions require fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where quick repairs manage to turn into big invoices. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to interface to your network remotely without breaching system security.

Progent's proven technical support database application maintains detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to every client by every consultant. This history of anomalies and solutions is structured as a quickly searchable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.

Online services provided by Progent to clients in Carlsbad California include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services permit your IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of veteran network consultants offers your workers in Carlsbad California quick access to a reliable network service group with extensive experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a significant driver of business productivity, and Progent's intent is to solve and not merely document network problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team provides phone-based advanced consulting support and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Carlsbad California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By exposing potential trouble spots before they expand into network outages, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a combination of OS platforms.
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Carlsbad California, Progent's online computer support specialists can deliver effective and cost-effective IT support the instant your business needs it. Over two decades of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Carlsbad organization has a local freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden system crises or especially challenging integration projects.

Features of Progent's Online Network Support for Carlsbad California
Progent's online support, remote troubleshooting, system security expertise, and system management services give companies in Carlsbad California unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the forefront of network service, performing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent's Cisco-authorized network professionals can show you how to design an affordable, 24x7 Internet connection architecture that can achieve non-stop Internet connectivity through a wide range of fault tolerant Internet network products and services including high availability BGP, transparent fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert professionals to show you how to utilize the most current techniques for fault tolerant Internet connections to build an economical, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet connections.

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    Progent's Microsoft-Certified SQL consultants offer a range of support services to help small businesses to design, implement, manage, and repair MS SQL 2008 systems in order to realize the optimum competitive benefit from this state-of-the-art information management technology. Also, Progent can provide expertise for network infrastructure, enterprise-wide security, and software programming to optimize the business advantage of your information investment.

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    • FRx Report Development
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    For custom program creation, Progent can provide software design consultants to write business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent's Symantec consultants can assist you to support legacy Symantec firewall and Symantec VPN appliances including the Symantec Raptor and Symantec VelociRaptor line or help you migrate to more recent firewall solutions. Progent can also enable you to create and execute a comprehensive security strategy that can incorporate firewall/VPN appliances and utilities, managed security and network protection services, server and application monitoring products, and formal policies and processes. Progent has the expertise to be your single resource for on-going technical support, maintenance, education, and security expertise.

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    Dynamics GP accounting includes analysis and reporting features that let you monitor all business processes, sales and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support services can enable you to create reports that let you understand your business more completely, turning uncooked data into valuable business information. Progent is able to improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to deliver custom business application development and eCommerce applications that work seamlessly with Dynamics GP.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology from SentinelOne to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.

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    • UNIX Consultant Services
    24 Hour UNIX Consultant

    Progent's Sun Solaris platform support services provide small businesses and developers help with administering and maintaining Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM credentials. This broad array of expertise provides you with a convenient one-stop source to show you how to build and maintain a protected and reliable cross-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    • IT documentation management Consultants
    Immediate Professional infrastructure documentation management

    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.

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  • Fedora Linux, Sun Solaris, UNIX Network Consulting Carlsbad-Del Mar, CA, US Carlsbad, CA Slackware Linux, Solaris, UNIX IT Consulting
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    • SentinelOne Phishing Protection Consultant
    SentinelOne Vigilance Respond MDR Reseller Configuration

    Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).

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    • CIO Remote Troubleshooting
    24 Hour CIO Remote Support

    Progent can provide small businesses with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate technology to improve business operations so they align better with your corporate goals. Your company can create and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive.

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    • UNIX, Windows Consulting
    Windows, UNIX, Solaris Remote Troubleshooting

    Progent's UNIX platform support services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise offers you a convenient single source to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • Integration Services ProSight Endpoint Protection 24/7/365 Specialists Virus Rollback
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    • 24-7 Technology Consulting Ekahau Wi-Fi 6 Wireless Site Survey
    Remote Support Ekahau Wi-Fi Network Management

    Progent's Ekahau-certified Wi-Fi consultants can help your business to plan, install, enhance, manage and debug a Wi-Fi network optimized for your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal measurement.

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    • Microsoft Experts Windows and UNIX Services
    Solaris with Windows Consultancy

    If your company is producing UNIX-based applications on a network that includes MS Windows-based processors, PCs, and office applications, Progent can provide full-service network support outsourcing that frees you to focus on your field of high-value know-how without the constant hassle of maintaining your business network. Through the use of automated server monitoring and by delivering remote and on-site assistance as your business needs it, Progent offers an economical alternative for supporting an information network that provides high availability, security, and performance. Progent's developer assistance offerings feature full-service information technology outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, network monitoring, and Help Desk services.

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  • Microsoft SMS Server IT Consulting Urgent MCSE Expert Certified SMS Server 2003 Upgrade On-site Support
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    • Network Security Test Juniper SSG20 Router
    Juniper SSG520M Router Security Firm

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    • Hornetsecurity Altaro 365 Total OneDrive Backup Remote Support
    24x7 Hornetsecurity Altaro M365 Teams Chat Backup On-site Technical Support

    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.

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    • Consulting macOS Online Troubleshooting
    Consultancy Mac Technical Support

    Progent provides national online phone support and consulting services for companies that operate macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's consultants can provide Apple macOS and OS X users a variety of services including desktop support, upgrading to the current version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or moving to iCloud. Online IT help provides optimum return for your information technology budget by extending client efficiency and limiting the hours billed for computer repair services. Sophisticated remote access utilities and skilled service specialists and engineers combine to enable Progent to solve most IT issues without squandering time and money by going to your site. In most of cases your network problems can be dealt with by telephone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP premier security specialists to help you with the most challenging network issues.

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    Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing support activity allows more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.

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    • PEN Testing Security Consultant
    Stealth Penetration Testing Firewall Configure

    Stealth penetration testing is an important component of any comprehensive network security strategy. Progent's security professionals can perform thorough intrusion tests without the awareness of your company's internal IT resources. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion detection warnings and event history analysis are correctly configured and consistently observed. Progent can provide continuous autonomous penetration testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and unsound product defaults can be chained together by hackers into the multi-front attacks common to the latest strains of ransomware.

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  • Progent Small Business IT Support Microsoft and Cisco Certified Expert Technology Consultants Progent Startup Companies
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    • 24x7 Windows Server 2019 and SQL Server Technical Support Services
    Windows Server 2019 and SCVMM Online Technical Support

    Progent's certified Windows Server 2019 consultants can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    DoubleTake/Carbonite Software publishes a selection of products intended to deliver small businesses a range of affordable alternatives for replicating and restoring vital applications including Microsoft Exchange Server, Microsoft SQL, Blackberry, and SharePoint. Progent's disaster recovery planning consultants have in-depth experience integrating DoubleTake/Carbonite technology into small business IT systems to achieve a high level of availability and disaster recovery capability at an affordable price.

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  • SQL 2008 Reporting Services Contract Programming Firm Applications Consulting Microsoft SQL Server
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    Progent offers the expertise of a veteran specialist with extensive hands-on experience configuring, maintaining, and enhancing video conferencing platforms from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house network management group, your Internet Service Provider, and your video conferencing platform supplier to help your company maximize the business value of your telepresence solution.

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    • ProSight Patch Management Technical Consultant
    ProSight Windows Server Management Support

    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity.

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    • GIAC Security Firms
    GIAC Security Audit Consulting Services

    Global Information Assurance Certification was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide expertise with any of the security disciplines addressed under GIAC certification including evaluating infrastructure vulnerability, security incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

  • Specialists Security Incident Response Top Compliance Auditor GIAC Certified
  • Sun Solaris Upgrade Help Upgrade Consultants Solaris
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  • Support Services Altaro VM Backup Boot from Backup Top Rated Altaro VM Backup Management Configuration
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    Microsoft, Cisco and Security Certified Experts Extended Helpdesk Costs Consultant Services

    Progent's Help Desk Call Center outsourcing and co-sourcing services help businesses to save money and enhance productivity.

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    • NoderZero Threat Assessment Security Contractor
    Security Firms Penetration Testing

    Progent's certified security consultants can run NodeZero-based PEN tests to make sure your security monitoring and protection systems and policies are properly set up and effective.

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    • 24x7 Small Office Computer Network Specialists
    Microsoft and Cisco Certified Expert Small Office Engineers

    Progent is a leader in affordably providing world-class network help to small businesses. Progent's success in handling the IT service needs of the historically underserved small business sector is the combined result of major technical and process breakthroughs that have eliminated a great deal of the traditional expenses out of managing IT support, injected unprecedented technical expertise into the IT service system, and significantly streamlined the solution cycle.

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    • NetApp MetroCluster Design Technology Professional
    Consult NetApp Disaster Recovery

    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering along with continual replication to deliver rapid, zero data loss disaster recovery between datacenters that are as far as 185 miles (300km) apart from each other. Progent's team of seasoned IT experts can help you to design, deploy, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by providing guidance with tasks such as assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to verify compliance with information assurance standards and regulatory requirements.

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    • Critical Security Threat Bulletins Security Team
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    This page includes current updates on cybersecurity threats, patches, and leading practices. Contact Progent if you need assistance securing your network against the latest cybersecurity threats.

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  • Windows 2003 Remote Consulting Microsoft Expert Windows Server 2003 Consultants
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    • Online Support Services MRTG
    Nagios for Linux Technology Professional

    Nagios and MRTG are useful, license-free monitoring tools that operate with Linux and can be used to analyze UNIX environments, Microsoft Windows networks, or mixed-platform systems where Linux and MS Windows run side by side. Nagios lets system support engineers to track network services such as POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to track the traffic through SNMP network appliances such as servers, routers, and switches. Progent's system integration consultants can assist you to use both these tools to streamline and repair your network.

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    • Remote Server Management Computer Consultant
    Server and Desktop Monitoring and Reporting Remote Troubleshooting

    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity.
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