Fast and Affordable Online Help for Carlsbad California Computer Systems
For businesses located in Carlsbad California, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers offer exceptional value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve most network problems quickly. This reduces direct costs because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast solutions manage to turn into large bills. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and proven processes which permit the highest level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to link to your environment without compromising corporate security.
Progent's proven technical support database system includes extensive records for the support that Progent's customers have received. Progent's team engineers have access to the history of services provided to each Progent customer by any consultant. This history of trouble tickets and responses is stored as a readily exploitable internal database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to come up with the best solutions quickly.
Remote support services offered by Progent to clients in Carlsbad California include:
Authorized Windows Support
Progent's Microsoft-expert remote service experts offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and indicates a person's technical skills at the master level. CCIEs know how to handle even the most difficult problems surrounding network planning, installation, maintenance, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their broad expertise permits them to find solutions for problems quickly. In common cases, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your network by means of the latest on-line troubleshooting technology to provide fast, safe, and affordable analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances by providing services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive data security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to address a broad range of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Carlsbad Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts provides your clients in Carlsbad California immediate access to a dependable network service resource with substantial experience offering phone consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a solid contributor to company performance, and Progent's intent is to fix and not just track network issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Carlsbad California remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your computer support is proactive rather than reactive. By detecting possible issues before they grow into network outages, proactive monitoring can minimize inconvenient and costly service crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Carlsbad California, Progent's online network support specialists are ready to provide effective and cost-effective IT help the instant your business needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Carlsbad organization works with a regular independent support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to handle sudden system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Companies in Carlsbad California
Progent's online technical help services enable your Carlsbad business to have the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your information system will derive greater business worth by being more reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most offices in Carlsbad California, nearby network support resources, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, major troubles may strike when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support professionals offer an easy, fast, and affordable way to supplement your regular help and to transfer valuable knowledge to increase your capability to deal with future issues locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller businesses commonly rely on independent freelance service providers. While freelance service people carry smaller overhead than larger service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may force your business to wait for assistance during an emergency. As your network grows, system unavailability and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to insure your IT system is always available.
- Build a Scalable Basis for Smooth Expansion
Organizations often start with an IT architecture implemented on a modest budget. Lacking a scalable framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, stability and expandability problems can impede the success of the organization. Such badly designed environments need proper assessment, smart strategic planning, and extensive IT expertise to evolve to a network architecture that can offer the stable foundation to handle critical business demands and ease future expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices require advice and technical education to navigate through an increasingly complicated array of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is attempting to resell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the real interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of technical tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.