Fast Remote Help for Carlsbad California Information Networks
For businesses located in Carlsbad California, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology required to resolve most information system problems rapidly. This reduces direct expenses since service calls use up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical online service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor solutions somehow end up as major invoices. Progent's penchant for solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without violating network security.
Progent's proven service reporting system maintains thorough documentation describing all support that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to each Progent client by every Progent engineer. This archive of anomalies and fixes is organized as an easily retrievable internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to arrive at the best resolutions in the least time.
Online services provided by Progent to businesses in Carlsbad California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers offer computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to assist you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. CCIEs can resolve the most complex problems associated with network planning, installation, management, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating software patches. CCIEs are an exceptional value since their deep experience permits them to fix problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network using sophisticated remote support technology in order to provide fast, safe, and economical analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure products. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet APs engineering expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recover rapidly following a serious breach. Security support services available from Progent cover in depth information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; defending your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide array of information technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Carlsbad California fast assistance from an effective technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial driver of company success, and Progent's aim is to fix rather than merely annotate IT issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Carlsbad California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By detecting looming trouble spots before they expand into network outages, system monitoring can head off inconvenient and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on a mix of platforms.
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Carlsbad California, Progent's phone-based network support specialists can deliver effective and affordable IT help the instant your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.
Even if your Carlsbad organization deals with a regular independent support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.
Benefits of Progent's IT Support for Organizations in Carlsbad California
Progent's remote network troubleshooting services enable your Carlsbad company to experience the advantages of immediate, world-class IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your local support resources
With most businesses in Carlsbad California, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of network problems. However, IT crises may occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service specialists offer a convenient, quick, and affordable way to augment your local resources and to convey useful knowledge to improve your ability to deal with downstream issues locally.
- Less Reliance on Freelance Service Providers
For network support, smaller offices often depend on independent freelance consultants. While independent service people have smaller overhead than big support organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your business to go without assistance during an emergency. As your company expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your network stays up and running.
- Build a Scalable Basis for Smooth Expansion
Companies often begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet critical business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller offices need advice and technical training to negotiate an increasingly complex array of product options capable of promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.