Fast Online Support for Carlsbad California IT Networks
For businesses located in Carlsbad California, Progent provides online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent value because they have the practical background and have access to the sophisticated tools necessary to solve most network issues quickly. This lowers direct costs because service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where quick fixes somehow turn into large invoices. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote technical support and repair for IT systems of any size. Progent's remote service group can connect to your environment remotely without breaching system security.
Progent's advanced customer support database application maintains thorough records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance delivered to each Progent customer by any consultant. This archive of trouble tickets and solutions is stored as a quickly retrievable support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts can find optimal resolutions promptly.
Online technical support services offered by Progent to customers in Carlsbad California include:
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Certified Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of technology support including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to assist you business to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
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Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and certifies an individual's networking skills at the expert level. CCIEs know how to resolve even the most complex problems encountered in network infrastructure planning, deployment, management, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network via the latest on-line support tools in order to perform efficient, secure, and affordable diagnosis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs offer help for all of Cisco's top-selling selection of connectivity appliances by providing consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can assist businesses to identify and isolate infected servers and endpoints and guard clean resources from being penetrated. If your Carlsbad system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery consultants can assist your Carlsbad organization to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity specialists have the wide selection of knowledge required to rebuild all vital components of a targeted system quickly and with minimal data loss. To find out more, see Progent's ransomware removal and operational continuity experts.
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CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security services offered by Progent cover thorough data security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
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Hybrid Cloud Integration

Progent can provide advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing problems within UNIX/Linux networks based on leading versions of UNIX including:
Apple Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT personnel and your Progent consultant so emerging issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication services.
- ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
Progent's Co-managed Help Desk Service offers a transparent supplement to your internal support group. Client access to the Help Desk, delivery of support, issue escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support staff, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your share of technical support work as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and training.
For more information about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on time. Progent's special online engineering solutions include:
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Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center software to handle the special demands of your business, or providing temporary phone support personnel to work with your internal Call Center resources to handle demanding scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology experts provides your computer users in Carlsbad California fast contact with an effective support group with extensive experience offering telephone-based consulting and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's intent is to fix rather than just track network issues.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Carlsbad California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By detecting potential problems before they cause downtime, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of platforms.
How Your Carlsbad Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Carlsbad California, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help the moment your business has to have it. Over two decades of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your Carlsbad office deals with a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to handle unexpected system crises or particularly complicated integration problems.
Details of Progent's Remote Network Services for Carlsbad California
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Carlsbad California unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Carlsbad California and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for phone service and asks for no monthly subscription fee for services provided during normal working hours. This keeps you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Online Connectivity Software
Secure online access allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick fixes to problems that could otherwise demand a costly onsite service call. Cutting-edge remote connectivity software and expert engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Uptime
For companies with vital applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every client. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.