Fast Remote Troubleshooting for Carlsbad California Information Networks
Fast Phone Help for Carlsbad NetworksFor organizations in Carlsbad California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers direct expenses since service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike typical online support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick solutions somehow end up as large invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven processes that ensure the maximum degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to connect to your system remotely without violating system security.

Progent's proven customer support database application includes thorough records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help delivered to every client by every Progent consultant. This history of anomalies and resolutions is structured as a quickly accessible support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional extensive support databases and permit fast response from vendors' in-house product engineers so Progent's online consulting specialists can come up with the most efficient resolutions promptly.

Online support services offered by Progent to clients in Carlsbad California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are requested to verify your identity on a device that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or revamping your established organization, evaluating or enhancing Help Desk Call Center software products to meet the special demands of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center team during high-demand situations such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network experts offers your clients in Carlsbad California instant access to a large network service resource with years of experience providing phone support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's target is to fix instead of just report IT issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides online professional consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Carlsbad California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting looming trouble spots before they grow into crashes, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate multiple operating systems.
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Carlsbad California, Progent's online network support specialists can deliver expert and affordable IT help the instant your organization needs it. More than 20 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Carlsbad business has a regular freelance consultant or employs an in-house IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to handle sudden network crises or particularly complex integration problems.

Features of Progent's Online Computer Services for Carlsbad California
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services offer companies in Carlsbad California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of network support, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every staff member to every client. The practice of detailing and organizing support activity allows more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent is one of the most qualified IT support companies for designing email systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the advantages of Exchange 2000 under typical situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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