Fast Online Support for Carlsbad California IT Networks
Fast Online Technical Support for Carlsbad NetworksFor businesses located in Carlsbad California, Progent provides online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value because they have the practical background and have access to the sophisticated tools necessary to solve most network issues quickly. This lowers direct costs because service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where quick fixes somehow turn into large invoices. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote technical support and repair for IT systems of any size. Progent's remote service group can connect to your environment remotely without breaching system security.

Progent's advanced customer support database application maintains thorough records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance delivered to each Progent customer by any consultant. This archive of trouble tickets and solutions is stored as a quickly retrievable support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts can find optimal resolutions promptly.

Online technical support services offered by Progent to customers in Carlsbad California include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT personnel and your Progent consultant so emerging issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your internal support group. Client access to the Help Desk, delivery of support, issue escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support staff, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your share of technical support work as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and training. For more information about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center software to handle the special demands of your business, or providing temporary phone support personnel to work with your internal Call Center resources to handle demanding scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology experts provides your computer users in Carlsbad California fast contact with an effective support group with extensive experience offering telephone-based consulting and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's intent is to fix rather than just track network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Carlsbad California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By detecting potential problems before they cause downtime, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of platforms.
How Your Carlsbad Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Carlsbad California, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help the moment your business has to have it. Over two decades of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Carlsbad office deals with a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to handle unexpected system crises or particularly complicated integration problems.

Details of Progent's Remote Network Services for Carlsbad California
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Carlsbad California unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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