Fast Remote Help for Carlsbad California Information Networks
Immediate Remote Help for Carlsbad SystemsFor businesses located in Carlsbad California, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology required to resolve most information system problems rapidly. This reduces direct expenses since service calls use up fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical online service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor solutions somehow end up as major invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without violating network security.

Progent's proven service reporting system maintains thorough documentation describing all support that Progent's customers have received. Progent's staff consultants have access to the details of support delivered to each Progent client by every Progent engineer. This archive of anomalies and fixes is organized as an easily retrievable internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Online services provided by Progent to businesses in Carlsbad California include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Carlsbad California fast assistance from an effective technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial driver of company success, and Progent's aim is to fix rather than merely annotate IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides remote advanced consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Carlsbad California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By detecting looming trouble spots before they expand into network outages, system monitoring can head off inconvenient and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on a mix of platforms.
How Your Carlsbad Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Carlsbad California, Progent's phone-based network support specialists can deliver effective and affordable IT help the instant your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Carlsbad organization deals with a regular independent support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft certified engineers can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in Carlsbad California
Progent's remote network troubleshooting services enable your Carlsbad company to experience the advantages of immediate, world-class IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    With most businesses in Carlsbad California, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of network problems. However, IT crises may occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service specialists offer a convenient, quick, and affordable way to augment your local resources and to convey useful knowledge to improve your ability to deal with downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices often depend on independent freelance consultants. While independent service people have smaller overhead than big support organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your business to go without assistance during an emergency. As your company expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your network stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies often begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complex array of product options capable of promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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