Fast Remote Technical Support for Carlsbad California Computer Systems
Fast Online Support for Carlsbad NetworksFor businesses located in Carlsbad California, Progent offers remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast solutions somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-proven processes that allow the maximum degree of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your company's system remotely without breaching corporate security.

Progent's powerful service reporting system stores extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support rendered to each Progent customer by every engineer. This archive of problems and repairs is stored as an easily exploitable support database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to find the best resolutions quickly.

Online services offered by Progent to customers in Carlsbad California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, selecting or modifying Call Center software products to address the particular requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk team to deal with demanding events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Carlsbad California instant access to a large technical support group with substantial background offering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of company productivity, and Progent's aim is to resolve rather than simply track network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Carlsbad California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your network support is proactive and automated. By spotting possible issues before they expand into downtime, proactive monitoring can head off stressful and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a variety of platforms.
How Your Carlsbad Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Carlsbad California, Progent's phone-based network support engineers are ready to provide effective and economical system help the instant your company has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Carlsbad business has a local freelance consultant or employs an in-house organization that can handle the majority of computer issues, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to address sudden system emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Carlsbad California
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Carlsbad California unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT background, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and archiving support records allows more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



An index of content::

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    Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These enhancements favorably impact vital facets of IT like manageability, availability, compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Microsoft Exchange 2013, design an efficient validation and rollout plan, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management services for Exchange Server 2013.

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    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These improvements affect key areas including ease of administration, availability, security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of migrating to Exchange 2013, design an efficient test and deployment strategy, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers affordable remote consulting and support and management for Exchange 2013.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These improvements favorably impact vital facets of IT including manageability, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the possible advantages of upgrading to Microsoft Exchange 2013, design an efficient validation and deployment plan, and train your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and management for Microsoft Exchange Server 2013.

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    Systems Management Server offers added capability for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the net operational costs of managing and deploying software products by making it simpler to copy system images, control mobile devices, and run management tools. In addition to alerting you about ways to cut management costs by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT projects that cover processes that Feature Packs are intended to streamline. Progent's migration and update services can lower cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you develop sensible processes and standards to manage PDAs and smart mobile phones so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security plan that includes standards, procedures and IT products to keep your IT computer system protected.

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    Progent can show you how to prepare and execute an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by designing and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce specialized business applications and eCommerce programs that work seamlessly with Dynamics GP 2010/Great Plains 2010.

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