Fast Remote Troubleshooting for Carlsbad California Computer Systems
For businesses located in Carlsbad California, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools needed to resolve most network problems quickly. This lowers direct expenses because service calls use up minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing model for online support is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay only for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as big bills. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies that permit the maximum level of efficiency for online consulting and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's network without breaching system security.
Progent's advanced service database application stores thorough documentation describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every Progent customer by every consultant. This database of problems and solutions is organized as a quickly accessible proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other vast technical support databases and permit priority access to vendors' internal product engineers so Progent's online consulting experts can come up with the best solutions in the least time.
Online support offered by Progent to customers in Carlsbad California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support professionals can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult issues surrounding network infrastructure design, integration, administration, security, and repair. CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to fix problems quickly. In common cases, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your network by means of the latest on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration help, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services to enhance the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recover rapidly after a serious breach. Security consulting services available from Progent cover thorough data security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide array of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance resolving problems within UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Carlsbad Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or enhancing your existing one, identifying or enhancing Call Center application software to meet the special demands of your business, or adding temporary online staff to supplement your in-house Help Desk resources during unusually busy scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Call Center team of veteran information technology consultants offers your computer users in Carlsbad California immediate communication with a dependable support resource with extensive background providing telephone-based help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a crucial contributor to company productivity, and Progent's target is to solve rather than simply record network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Carlsbad California online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your network support is proactive and automated. By anticipating looming issues before they expand into crashes, automated monitoring can minimize disruptive and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a combination of platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Carlsbad California, Progent's phone-based network support engineers can provide effective and affordable system support the moment your business needs it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Carlsbad organization deals with a local freelance consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Carlsbad California
Progent's online IT consulting services enable your Carlsbad company to experience the benefits of immediate, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Seamless remote extension of your local IT resources
For most organizations in Carlsbad California, nearby network support providers, whether consisting of outside consultants or a full-time IT staff, can take care of the majority of network issues. On the other hand, IT crises can strike when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local service people. In these cases, Progent's on-call service experts provide an easy, quick, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your capability to handle downstream issues locally.
- Less Dependence on Freelance Consultants
For network support, smaller offices often rely on independent freelance service providers. While freelance service people have less overhead than big consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your network grows, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support experts to make sure your IT system remains up and running.
- Build a Solid Basis for Seamless Expansion
Companies often begin with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such poorly designed environments need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller businesses need advice and technical education to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is attempting to sell a certain vendor's technology. IT support and product sales can result in a situation where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of network support, executing a broad range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each consultant to each customer. The practice of detailing and organizing support records results in more efficient service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.