Low-cost Computer Troubleshooting from Microsoft and Cisco certified Consultants for Companies in Carrollton, TX
By delivering professional support whenever you need it, making available specialized expertise for critical business applications, providing innovative services like virtual server hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your information system and cut service expenses. Progent appreciates that information system security, dependability, and performance are as critical to small businesses as to large corporations but that small organizations lack the leverage to spend heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no IT support firm can equal Progent's ability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified consultants to help your business to plan and execute a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent for Businesses in Carrollton, Texas
Progent offers the services of certified consultants for all aspects of business network technology found in small organizations. Products and technologies supported by Progent include:
Service Delivery Options Available for Carrollton, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering computer support is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough service records, consistent follow-up, and strict cost monitoring across a range of IT support delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network issues without the expense or time loss of in-person support visits. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online network troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: hands-on service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person network service.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical depth for full problem escalation. Because smaller businesses usually are constrained by tight information technology funds and can provide little management attention for handling network support tasks, Progent's Contact Center Services could be the most cost-effective way to make sure that business information networks stay productive. Read more concerning Progent's Helpdesk services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network design, virtualization strategies, plus integration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as site moves and major system upgrades, extended initiatives such as management information software programming and customization, database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications like Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible with the class of in-house data center that is practical for most small businesses. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can save you the cost of building and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also easy for customers to transfer to a different support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains ownership of the software in the client's hands so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Carrollton, Texas Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate network support allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on small support organizations or freelance engineers.
Working with Progent allows your small business to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT support, smaller businesses sometimes depend heavily on freelance engineers. Although freelance service providers have lower expenses than larger IT service organizations and can typically bill nominally lower rates, freelancers are often too overworked to respond quickly to critical network problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for help in case of an emergency. As your company expands, network unavailability or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering team to count on for assistance requires them to learn with the meter running while your company ends up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated Network Solutions
The majority of smaller service firms or freelance consultants who concentrate on small business network support may excel at delivering routine solutions but don't have the background to deal cost-effectively with complex network infrastructures that have mixed platforms, multiple sites, Voice over IP systems, mobile clients, integrated financial and operational applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your company because enterprise networks are inherently complex, support issues require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-proven processes.
- Build a Firm Basis for Growth
Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised repairs commonly get tossed on top of a tenuous structure. As a business evolves, reliability and scalability problems can obstruct the success of the business. These environments require thorough assessment, smart business analysis, and in-depth experience to upgrade to a network environment that will act as the reliable basis to meet critical business needs and ease downstream expansion.
- Work with Solution Providers, Not Resellers
Small businesses require direction and insight to work through an increasingly complex array of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need a network consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to match technical support services with the real interests of customers. Combining network support and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true needs of a client.
How to Contact Progent
If your Carrollton, Texas company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).