Professional Online Service for Carrollton, Texas Small Business Computers from World-class Consultants
Small businesses have traditionally been underserved by major network service organizations. Some small companies allow themselves to grow overly dependent on individual consultants or small support organizations who lack the size or extensive skill sets to react promptly or effectively to network emergencies. Still other small companies resort to giant support firms that employ technicians trained to provide standardized fixes for ordinary problems but who do not have the experience and technical scope to handle the variety of environments and lack of standardization that characterizes small business IT networks.
Progent's time-tested approach to delivering low-cost and successful network support to small businesses has made Progent one of the premier Microsoft-certified IT consulting firms in the country. Progent has delivered remote support to small businesses in every state in the country (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT support group. This can reduce expenses and minimize technical risks for major projects like application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to assist your company to design and implement your cloud computing strategy.
Main IT Areas Serviced by Progent for Carrollton, Texas Office Networks
As a Microsoft-certified Partner consulting company that maintains a large group of Cisco Certified CCIE networking experts and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost online consulting to Carrollton, TX businesses for a broad range of information technologies such as:
Support Delivery Options for Carrollton, Texas Businesses
Progent offers a selection of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, and network administration. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, thorough activity documentation, reliable follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, and top-tier consulting.
- Remote Support
Progent's Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support visits. The experience of Progent's network engineers allows them to resolve the majority of network issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's remote network troubleshooting services.
- Onsite Service
Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how and why to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, network security engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and training for business programs including financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including office relocations and massive software migrations, extended projects such as upgrading a legacy ERP platform to a modern MS Dynamics or Dynamics 365 solution, relational database application development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and virus removal.
- Network Infrastructure Consulting Services for Telecommuters
Progent can assist small and medium-size businesses to design, set up and troubleshoot the network infrastructure required for teleworkers. Aspects of network infrastructure where Progent's consultants can provide support include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure consulting services for a remote workforce, refer to infrastructure support services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also easy for clients to migrate to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for IT data security and incident reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of advantages to organizations trying to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a consultant with proven approaches for fixing actual IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major bills for quick repairs. Another advantage of by-the-minute billing is that customers won't be inclined to permit simple problems to fester until they become big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of detailing and organizing service records results in more effective service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small companies who work with freelance service providers or who employ internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Carrollton, Texas company wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).