Expert Online Support for Carrollton, Texas Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by large network support firms. Some small businesses allow themselves to become overly dependent on individual consultants or small consulting firms who don't have the bandwidth or broad knowledge to react quickly or efficiently to network emergencies. Other small businesses turn to mass-market support providers that employ personnel trained to provide standardized fixes for ordinary problems but who do not have the background and technical scope to deal with the diversity of environments and lack of standards typical of small company information networks.
Progent's proven approach to providing affordable and successful technical support to small businesses has made Progent one of the most respected Microsoft-certified network consulting organizations in the United States. Progent has delivered remote support to small businesses in every state in the country (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the skills of your internal network service personnel. This can save money and help meet schedules for big projects such as software development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.
Main Technologies Supported by Progent's Consultants for Companies in Carrollton, Texas
Progent's national group of certified experts provides help for virtually all facets of network systems found in companies of all sizes. Practice areas served by Progent in and around Carrollton include:
Service Delivery Options Available for Carrollton, Texas Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for providing IT support services is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive service documentation, consistent follow-through, and tight cost monitoring across an array of network service delivery modes that include online repairs, on-premises help, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progent's Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers on-site technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to give small companies the best of both worlds: hands-on service professionals when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's roster of certified technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's shared Help Desk services.
- Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network security consulting, non-stop network consulting, server virtualization solutions, plus integration, programming and training for small business software such as accounting, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and massive software migrations, extended projects such as customizing a legacy ERP system to a current MS Dynamics 365 solution, relational database software development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.
- Infrastructure Support Services for an At-Home Workforce
Progent can help small and medium-size businesses to design, set up and troubleshoot the network infrastructure required for offsite workers. Aspects of network infrastructure for which Progent's consultants can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN design and implementation, and reliable Internet access. For information about Progent's network infrastructure support services for a remote workforce, see network infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also convenient for customers to transfer to another service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and network administration while achieving world-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online support services to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire threat progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for network information security and incident reporting.
The scope and size of Progent's consulting staff offer a unique array of benefits to clients trying to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a consultant with proven methods for fixing actual IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. An additional benefit of by-the-minute pricing is that clients are less tempted to permit incipient issues to fester until they grow into big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to each customer. The discipline of documenting and archiving service activity allows more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
In case your Carrollton, Texas company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).