Affordable Network Troubleshooting from Microsoft and Cisco premier Professionals for Companies in Carrollton, TX
By offering professional support when you need it, making available in-depth expertise for key applications, providing innovative services like virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your information system and cut support costs. Progent recognizes that network protection, reliability, and efficiency are just as critical to small companies as to large enterprises but that small companies lack the economy of scale to spend heavily in computer networks and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to provide the network support your business requires when you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT service team. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to certified consultants to assist your business to design and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Office Networks in Carrollton, Texas
Progent provides the support of certified consultants for all aspects of network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Carrollton, Texas Businesses
Progent offers a selection of options for providing small and midsize companies with affordable IT services for technical support, consulting, and IT administration. Progent's model for delivering IT support is built on the Call Center operational structure common to big IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive service records, dependable follow-through, and strict expense control for a range of IT service delivery alternatives that include online troubleshooting, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist clients to analyze and fix network issues without the cost or delay of in-person support visits. The background of Progent's IT consultants allows them to handle most network issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network security consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and support for small business applications including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major system upgrades, longer term projects such as customizing an older MRP system to a modern Microsoft Dynamics 365 solution, database application programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to design, deploy and troubleshoot the infrastructure for work-from-home employees. Areas of network infrastructure where Progent's consultants can deliver guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network design and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting expertise for teleworkers, refer to network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and scalability but that is in addition easy for customers to migrate to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit companies with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you�re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Certified security experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide view of network protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with business standards and government mandates for network data security and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of advantages to organizations wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class IT help, but also a consultant with proven methods for fixing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big bills for quick fixes. Another advantage of by-the-minute pricing is that clients won't be tempted to permit less critical problems to fester until they grow into big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to every client. The discipline of documenting and organizing service records results in more efficient support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Carrollton, Texas company wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Windows, Linux, UNIX, Solaris On-site Support
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    If your office network mixes Linux-based products platforms with MS Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless information exchange, high dependability, superior performance, and strong security. Progent's Linux and Windows coexistence assistance offerings include IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk support.

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    Progent's Data Center professionals can help you select fault-tolerant data centers that match the specific needs of your company. High availability co-location sites are especially attractive to small businesses due to of their affordability and convenience compared to pursuing a do-it-yourself strategy. Attempting to build an in-house data center that offers even a basic level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to show you how to get all the advantages of high availability data centers and 24x7 colo sites by offering a full range of consulting and support services.

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    Progent's Microsoft and Cisco-certified network experts can assist your organization to determine the benefits of Exchange Server 2010 for your business and can help you to design and implement an efficient upgrade to Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast return on investment by increasing your workers' efficiency, cutting the cost of equipment and support, streamlining management, and integrating your key communications platforms.

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    Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices.

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    • Top Ranked Microsoft Configuration Manager 2016 Support and Setup
    SCCM 2016 Azure Integration Support Services

    System Center Configuration Manager 2016 automates software provisioning at scale, streamlines compliance settings control, inventories network assets, guards against company data leakage, provides health reporting, enables safe end-user self service, and offers a common control mechanism for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help you with any aspect of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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    Azure AD SSO Support and Integration

    Progent’s consultants can help you to design and implement an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD Domain Services and AD Connect to centralize identity and access management for both onsite and cloud assets.

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    • SCOM 2012 Migration Online Consulting
    Online Troubleshooting SCOM 2012 R2

    Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, enhancing and fixing SCOM solutions and offer companies of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless access points, tuning wireless performance by reducing the impact of radio frequency congestion, improving wireless availability with rapid auto-failover, and hardening security by detecting cyber threats and analyzing network traffic according to user type and location. Progent can assist you to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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    Progent's Ekahau-certified Wi-Fi site design experts can assist your business to plan, implement, tune, manage and debug a Wi-Fi network adapted to your environment. Progent can provide remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for debugging RF issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.

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    • Small Office Network Specialists
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    Progent's Microsoft and Cisco certified network consultants can provide expert support for a wide range of technologies and can deliver that expertise remotely nationwide or in person in select cities throughout the United States and anywhere in . Progent provides online help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft Windows and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE network engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to assist with high-level security design and troubleshooting. Progent has delivered online network support to businesses in every state in the U.S.

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    Progent’s IT outsourcing services offer economical computer support for mid-size corporations. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated email system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting network service expenses to increase in a more moderate and controlled fashion than is feasible by assembling a large, all-purpose internal IT staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust network foundation for your vital Windows-based applications such as Windows 2008, Exchange Server 2007, and Microsoft SQL Server 2008.

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    Progent's Ekahau-certified Wi-Fi experts can help your business to plan, deploy, enhance, manage and troubleshoot a Wi-Fi solution adapted to your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal measurement.

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    • Example Application Building to Building Wireless
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    Progent provided a wireless networking solution that enabled a school to increase productivity and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless solution provided improved bandwidth and dependability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.

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    Progent can assist you to plan an upgrade to Microsoft Teams from Skype for Business and install, administer, and debug a cloud-based or hybrid deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

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    VMware's NSX virtual network platform enables you to create entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to plan, deploy, test and administer a DR solution based on VMware SRM and VMware NSX.

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    • Windows Server Hyper-V 2016 Linux Technical Support
    Windows Hyper-V 2016 Linux Integration Support

    Hyper-V 2016 incorporates core technologies first designed for and proven on Azure, among the world's largest public clouds. This significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and recoverability. Progent’s Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and carry out a non-disruptive migration strategy, educate your IT administration and technical support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business value.

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    • Engineer SMS Server Upgrade
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    Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs reduce the net administrative expense of managing and deploying software products by making it easier to copy system images, control mobile devices, and operate management tools. In addition to alerting you about ways to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT projects that cover processes that Feature Packs are designed to streamline. Progent's migration and update services can lower cost and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can help you define efficient processes and policies to manage PDAs and smart mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security plan that includes standards, processes and technologies to keep your IT network protected.

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    For small and midsize businesses, computer security and information assurance and regulatory compliance can be too complicated to stay ahead of but too dangerous to overlook. The largest biggest enterprises have been hacked, and the top cloud service providers have on occasion been knocked out. It seems as though there's no place to run. Progent has made it economical for smaller companies to implement vital security tasks successfully by offering the benefit of billed time to the closest minute with no minimum billing for online support. You can have the help of a seasoned information expert to provide precisely the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any aspect of system security including security audits, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a comprehensive security strategy.

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    Progent can assist businesses of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN connections and to manage Apple iOS devices and Android smartphones and tablets.

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    Progent can assist small and medium-size organization to design, deploy, validate and manage backup/restore solutions needed to support work-from-home employees.

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    Cisco Nexus series switches are designed to provide the throughput, expandability, availability, virtualization support, capacity, data protection and manageability needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting services to help you to design an optimal switch topology, build pilot systems to validate your switching solution, install and configure Nexus switches, create and implement effective policies, perform security and compliance tests, set up advanced monitoring, consolidate resources through virtualization, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and take advantage of the advanced zero-downtime features incorporated into Cisco's Nexus products. Progent's consultants can also assist your business to upgrade non-disruptively from outdated Nexus switches or Catalyst switches to current Nexus platforms.

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