Affordable Network Support from Microsoft premier Professionals for Businesses in Carrollton, TX
By offering professional support when you need it, making available specialized expertise for key business applications, providing innovative services like virtual server hosting, invoicing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent enables you to increase the business value of your It network and reduce service costs. Progent recognizes that information system protection, reliability, and performance are just as important to small companies as to major enterprises but that smaller companies don't have the leverage to invest aggressively in information technology and in-house service staffs. Progent's basic competitive advantage is that no network consulting organization can equal Progent's ability to deliver the IT support your business needs whenever you need it and at prices you can afford.

For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Business Networks in Carrollton, Texas
Progent offers the services of accredited consultants for all facets of information technology found in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Carrollton, Texas Businesses
Progent has a variety of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring for a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The background of Progent's network engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small businesses the optimal solution: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person service calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues. For details, see Online Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability network engineering, virtual server strategies, plus integration, programming and support for small business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and major system upgrades, extended initiatives such as management analytics application development and customization, database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible with the type of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to companies wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested methods for fixing real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for quick fixes. An additional benefit of granular invoicing is that your company are less tempted to allow incipient problems to fester until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to each client. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Carrollton, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour ISA Server Consultant ISA Server Engineers

    • CISM Certified Network Consulting
    CISM Certified Cybersecurity Management Technology Professional

    Progent offers the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and global standards of performance that IT security managers are required to master. It provides business management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to deliver effective security management and support consulting.

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    • Dynamics GP/Great Plains Features IT Consultant
    Great Plains Outsourcing

    Progent’s Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and business management solution based, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial software in the Dynamics GP line, offers a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is simple to install and integrate, and with its segmented approach you are able to purchase only the functions you currently require, with the ability to add users and increase functionality in the future. Progent’s Microsoft Dynamics GP Software support engineers can show you how to deploy, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as older versions of Microsoft Dynamics GP/Great Plains.

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    • 24/7 IT Services Database Programming
    Database Development Consulting Services

    Progent's Microsoft-certified database consultants offer small and midsize businesses remote DBA and programming services for popular database platforms such as MS SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include software installation and configuration, database design and coding, management services, replication solutions, storage management, performance tuning, migration, security and compliance, backup and recovery systems, problem solving, and webinar training.

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    • Open Now WiFi Security Online Help
    Wave 2 WiFi migration Troubleshooting

    Progent’s Wireless Consulting Services offer a fast, affordable option for businesses of any size to deploy, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    • Meraki Cloud Management Online Help
    Meraki MR20 Access Point Help and Support

    Progent's Cisco-certified Wi-Fi networking experts offer online and on-premises consulting and support services to help your organization to plan, configure, administer, optimize, and debug wireless networks that utilize Cisco's Meraki APs. Progent's consultants can also assist your organization to design and deploy hybrid networks that integrate on-premises and cloud-based resources and that deliver easy access, enhanced security, unified management, and dependable performance for all your wired and wireless endpoints.

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    Technical Support SCCM and Windows Server

    System Center Configuration Manager automates application and device provisioning at scale, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, performs health reporting, allows secure self service, and offers a single control mechanism for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any aspect of designing, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

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    Open Now Fault-tolerant Data Centers Consultancy

    Progent's Data Center consultants can show you how to identify fault-tolerant data centers that match the particular needs of your business. Fault tolerant collocation sites are especially attractive to small businesses due to of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to create an on-site data center with even a minimum level of fault tolerance is too costly for most small businesses. Progent is ready to help you reap all the benefits of high availability data centers and fault tolerant colo sites by offering a complete range of engineering and maintenance services.

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    Progent offers affordable remote and onsite support to assist businesses of any size to move any part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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    Remote continuous monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed so far that companies of all sizes can get a level of network stability that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical service packages designed to help you to identify and fix a an array of IT network problems before they can hurt your business.

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    Consulting Small Business Managed Services

    Progent's ProSight portfolio of managed IT services are designed to offer businesses who have small in-house IT support teams with affordable help from enterprise-class management tools and consulting experts. Advantages of Progent's ProSight line of managed IT services include predictable network maintenance expenses, smart automation of routine administrative processes, ongoing absorption of the latest information technology, smooth transition from older systems to up-to-date solutions, improved alignment of computer technology with business objectives, access to seasoned network consultants, and allowing management to concentrate on business issues rather than ever-changing network technology.

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    Windows Server Essentials is a value-priced, versatile operating system that enables small businesses to make the move from the traditional physical in-house datacenter to the new hybrid computing paradigm that includes on-premises and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the possible productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing ecosystem. Progent offers full-service project management support so you can design and carry out an efficient migration to Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide ongoing consulting, technical support, and customized training.

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    Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can help you create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, fault-tolerant network architecture that addresses reliability issues involving a broad range of infrastructure technologies and processes.

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  • Microsoft Intune Migration Online Consulting Intune SCCM Integration Support and Integration

    • On-site Technical Support Wireless Access Point
    Cisco Aironet Professional

    Progent’s Wireless Consulting Services provide a fast, economical option for companies of all sizes to deploy, manage, monitor and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

  • Microsoft Lync Server 2013 Professionals Consultant Lync Server 2013 and Active Directory

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    Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email components to reduce capital expense and management hassle. You can deploy Office 365 Exchange Online to host all your mailboxes, or you can set up a hybrid solution that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable remote support to help your organizations to assess the benefits of Exchange Online, design a network topology that fits your business needs and budget, implement an efficient move from your existing Exchange system to one that incorporates Office 365 Exchange Online, train your IT team and end users, and deliver as-needed consulting and troubleshooting.

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    Progent’s private cloud hosting allows small and midsize businesses to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center facility on fully redundant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restoration. You can take advantage of Progent’s private cloud hosting service to eliminate large investments in the purchase, maintenance, and management of network equipment and data center facilities while benefiting the highest levels of system availability and security.

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    E-Mail Guard is Progent's economical anti-spam and antivirus service that offers small companies world-class protection against spam, viruses, directory harvesting, and other forms of e-mail-based assaults on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a sophisticated suite of web-managed antispam and virus defense services that ward off email assaults before they can penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and manage their e-mail application, irrespective of server platform, hardware technology, or geographic location.

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    Progent provides national remote phone support and consulting services for businesses that operate Apple Mac OS X networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft Windows products. Progent's consultants offer macOS and Mac OS X clients a variety of services such as desktop support, migration to the latest edition of OS X from legacy editions of macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote network consulting provides optimum return for your information technology dollar by preserving client productivity and shortening the hours billed for computer analysis and repair. Advanced online access tools and experienced technicians and consultants combine to enable Progent to solve the majority of IT issues without wasting time and expense by going to your location. In most of cases your IT problems can be dealt with over the phone or through a combination of telephone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to help you with the toughest system problems.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco SRST systems for survivability.

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    Microsoft Virtual Server, hosted on the Windows Server platform and based on software first developed by Connectix, provides the performance necessary to carry out hardware reduction, software upgrade, and server isolation tasks via virtualization techniques in an enterprise-ready computing network with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses wishing to improve operational efficiency in application development and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server experts can help your business to evaluate and integrate Microsoft Virtual Server.

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    Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of any size to deploy, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Microsoft Dynamics GP can help you expand and control your business more efficiently by offering deep availability of decision-driving data and a rapid ROI. Dynamics GP confers important business benefits including its ability to expand the presence of your company, manage your financials, automate financial processes, standardize procedures throughout your business, improve inventory control, increase order accuracy, grow revenue and shorten turnaround time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, secure server and communications infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP support professionals to help you derive all the benefits of your Microsoft Dynamics GP software.

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    For large businesses, Progent can leverage internal network support groups by providing world-class experience in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branch offices, Progent can act as a seamless nearby supplement of enterprise IT management. Progent’s enterprise support services include corporate-wide security, online branch office support, system design, Sarbanes Oxley compliance, project management, and top-level service for multiple location network environments based on Enterprise Windows 2000. Progent can provide field consultants and specialists to assist with a site relocation or office move, or a system designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Microsoft-certified relational database consultants offer businesses of any size online support for popular RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include software installation and configuration, application architecture and coding, administration services, replication strategies, capacity planning, performance tuning, data migration, information security, backup and recovery systems, troubleshooting, and training.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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    Progent provide organizations of all sizes world-class network online or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security expertise for businesses ranging from the small office to the worldwide enterprise.

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    Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business integrate and maintain Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the versatility to evolve with your changing business requirements. Progent’s Cisco-Certified network consultants support Cisco’s comprehensive family of hardware and software targeted at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control foundation for user authentication, authorization, and accounting from a graphical Web interface.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of the time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.

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    Progent's UNIX family consulting services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with a convenient single consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.

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    Progent can provide economical remote support from consultants skilled in a broad range of products and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent offers consulting support for leading backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist you to design, upgrade, or troubleshoot backup solutions for a range of environments such as on-premises, edge to datacenter, cloud-based, or a mix.

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    Secure Application Publishing with ISA Server 2006 provides more protection of intranet resources while supporting enhanced efficiency by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can protect business applications, services, and information across all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can show you how to plan, deploy, set up, and support Internet Security and Acceleration Server 2006 on your system so your company achieves a highly functional and economical balance of protection, productivity, and speed.

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    • Technology Consulting Services Microsoft Dynamics NAV
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    In addition to providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade support, and 1-on-1 or group webinar training customized to address your particular requirements. Progent's consultants also can show you how to build and maintain a secure, robust server and communications infrastructure to run your ERP, MRP and accounting solutions.

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