Affordable Network Support from Microsoft premier Professionals for Businesses in Carrollton, TX
By offering professional support when you need it, making available specialized expertise for key business applications, providing innovative services like virtual server hosting, invoicing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent enables you to increase the business value of your It network and reduce service costs. Progent recognizes that information system protection, reliability, and performance are just as important to small companies as to major enterprises but that smaller companies don't have the leverage to invest aggressively in information technology and in-house service staffs. Progent's basic competitive advantage is that no network consulting organization can equal Progent's ability to deliver the IT support your business needs whenever you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.
Key Practice Areas Serviced by Progent for Business Networks in Carrollton, Texas
Progent offers the services of accredited consultants for all facets of information technology found in small organizations. Technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Carrollton, Texas Businesses
Progent has a variety of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring for a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The background of Progent's network engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small businesses the optimal solution: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person service calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues. For details, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, high availability network engineering, virtual server strategies, plus integration, programming and support for small business applications such as financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and major system upgrades, extended initiatives such as management analytics application development and customization, database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible with the type of internal data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for IT information protection and incident reporting.
The scope and depth of Progent's engineering staff bring a unique array of benefits to companies wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested methods for fixing real-world network problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you owe exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major invoices for quick fixes. An additional benefit of granular invoicing is that your company are less tempted to allow incipient problems to fester until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to each client. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Carrollton, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).