Affordable Network Troubleshooting from Microsoft and Cisco premier Consultants for Companies in Carrollton, TX
By offering professional know-how when you need it, making available in-depth expertise for key applications, providing innovative services such as virtual server hosting, billing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and minimize service expenses. Progent recognizes that network protection, reliability, and efficiency are as critical to small businesses as to major corporations but that small companies don't have the economy of scale to spend heavily in computer networks and in-house service staffs. Progent's basic competitive advantage is that no network support organization can match Progent's capability to deliver the network support expertise your company requires when you require it and at prices you can justify.

For larger businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network support group. This can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Carrollton, Texas Office Networks
As a Microsoft-certified Partner consulting company with a world-class group of Cisco Premier CCIE network infrastructure consultants and Apple certified consultants, Progent provides urgent troubleshooting and affordable online consulting to Carrollton, TX companies for a broad array of information technologies including:

Support Delivery Options Available for Carrollton, Texas Businesses
Progent offers a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and strict expense control across an array of network service delivery alternatives that include remote repairs, onsite help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix network issues without the expense or time loss of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for's NodeZero penetration test products, company-wide network security engineering, high availability network consulting, virtualization solutions, plus configuration, customization and training for small business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and major system migrations, longer term projects such as upgrading a legacy MRP system to a current Microsoft Dynamics 365 package, database application programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size companies to plan, set up and troubleshoot the network infrastructure for at-home workers. Aspects of infrastructure for which Progent's experts can deliver guidance include secure and convenient VPN connectivity, VDI desktop software, router setup, Wi-Fi network planning and deployment, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting expertise for at-home workers, go to network infrastructure guidance for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for customers to migrate to a different service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can support the multi- OS and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT data security and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful array of benefits to clients wishing to maximize the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, in the trenches of IT support, executing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for solving real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big bills for fast solutions. Another benefit of granular billing is that clients are not inclined to permit incipient issues to fester until they become big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who won't let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Carrollton, Texas company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent provides customized remote instruction for popular desktop apps and operating systems such as Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction offers the advantages of conventional in-person instruction, including instant communication between clients and teachers, but eliminates the costs of transportation and the challenge of attempting to synchronize the availability of many workers. Offered to individuals or classes of any size, Progent's virtual training permits the trainer to conduct the seminar from a remote facility and the students can be dispersed across an office or all over the the U.S. Live online training utilizes powerful learning aids like broadcast white boards, real-time questions, and collaborative applications. Classes can be short and targeted to specific subjects or longer in duration and wider in coverage.

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    Progent has been delivering SharePoint support since the first product was published over 20 years ago, and Progent has the breadth and depth of technical knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consultants can help you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; decide if an in-house, online or hybrid deployment is most sensible for your organization; and pick the right version of SharePoint 2013 for your applications. Progent offers full project management support or can assist in specific jobs associated with your SharePoint 2013 deployment.

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    Progent's Microsoft-certified consulting engineers can help you to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and implement a smooth migration to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast return on investment by increasing your productivity, lowering the cost of hardware and support, simplifying administration, and integrating your vital communications platforms.

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    Progent's private cloud hosting enables small and midsize organizations to run mission-critical applications such as SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restore. You can use Progent's private cloud to avoid large capital costs for the acquisition, maintenance, and management of computer equipment and data center facilities while achieving the highest levels of network availability and physical security.

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    SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of high-end applications that can give your company a critical competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.

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    Windows Server 2008 R2 IT Consulting

    Progent's certified professionals can help you to calculate the benefits of Windows Server 2008 for your business, develop test systems and migration strategies, integrate Windows Server 2008 with your network environment and applications, educate your support personnel how to run enhanced management tools, and provide ongoing consulting and support via affordable alternatives including Helpdesk service and online technical support.

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    Progent's Solaris platform support services provide small and mid-size companies and software developers support for managing and maintaining Solaris environments that coexist with Microsoft-based networks. Progent offers your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of experience provides you with a convenient single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications solution that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.

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    Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your unique business needs. Progent's Microsoft consultants provide experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides expert e-Commerce integration support for safe, company-wide resource sharing as well as interfacing with Customer Relationship Management packages.

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    Progent offers cost-effective online support to help companies to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security strategies.

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    Progent's professionals offer experience in multiple technologies relevant to mobile connectivity including network architecture, wireless data synchronization, wireless protection, wireless email, Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's Microsoft certified professionals can save your company work and money by applying their wireless background to help you select and integrate wireless connectivity solutions that fit the needs of your company. Progent can also optimize your network architecture so that wireless PDAs work better.

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    Progent can deliver a variety of low-cost online and onsite support services to help your business to install, administer, and troubleshoot workstations and mobile devices powered by Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Progent's Check Point firewall consultants can help you plan, deploy, and administer firewall solutions that rely on Check Point Software NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent's consultants can also assist you support legacy Check Point firewall models or migrate smoothly to Check Point's next-generation firewalls.

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    Progent's ransomware experts can assist your business to assess your ransomware defenses, remotely monitor and protect your IT environment, assist with settlement negotiations with a threat actor, and rebuild an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.

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    The Help Desk Call Center service delivery structure used by Progent gives small companies an dependable alternative to dependence on independent service individuals by offering extensive technical knowledge accessible to multiple support groups, optional round-the-clock availability of urgent assistance, fast escalation to appropriate experts for handling the most complex problems, support consistency and dependability, quick follow through enforced by veteran support administrators, a selection of convenient techniques for initiating support tasks, plus excellent process transparency enabled by trouble ticket tracking and available through a web portal.

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    For smaller businesses, network security and information assurance and regulatory compliance can be too complicated to master but too dangerous to ignore. The largest biggest enterprises have been hacked, and the leading cloud services have occasionally been knocked out. It looks like there's nowhere to run. Progent has made it affordable for smaller businesses to carry out critical security projects successfully by providing the advantage of billed time to the nearest minute without any minimum charge for online support. This means you can have the help of a world-class computer expert to provide just the help you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any aspect of network security including security assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and creating a complete security strategy.

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    In conducting consulting tasks for enterprise customers, Progent follows a structured approach based on specified milestones in order to achieve financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design tuning, and professional implementation. All facets are documented to make available a detailed summary of IT services delivered and to help in downstream system support.

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    MS Communications Server provides IM and presence as part of an extensible, world-class package featuring advanced security, seamless compatibility with additional Microsoft software, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows lower costs and improved business efficiencies, increased worker output, and stronger intellectual property protection. MS Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants offer online and onsite support and mediation services for your Office Communications Server environment and can help you to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your information network

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    Progent can provide remote and onsite consulting to help your organization with any aspect of BI reporting ranging from troubleshooting or modernizing reports to designing and deploying a comprehensive business intelligence environment. Progent's BI consultants can assist you to support your current BI system, help you to migrate reports from an outdated reporting product to a modern solution, and deliver custom remote mentoring tailored to your specific needs. Progent's management reporting consultants can provide expertise in all popular BI reporting and visualization tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.

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    Progent's managed services for software/firmware update management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, endpoint devices printers, network appliances such as routers and wireless access points, and IoT devices such as sensors and robotics.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Cisco Unified Communications Manager (Unified CM), previously named CallManager, acts as the heart of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified CM Express provide a modern IP-PBX by integrating with apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified network consultants offer effective and budget-friendly remote and onsite expertise to help businesses of all sizes to build and maintain CUCM deployments by providing Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent's consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Exchange Server.

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