Affordable Computer Help from Microsoft and Cisco premier Professionals for Businesses in Carrollton, TX
By offering professional support when you require it, providing specialized knowledge for critical business applications, providing high-value services like virtual data center hosting, invoicing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and reduce support expenses. Progent understands that network protection, reliability, and efficiency are just as important to small businesses as to major enterprises but that smaller organizations don't have the leverage to spend heavily in computer networks and in-house support staffs. Progent's basic competitive advantage is that no network support firm can match Progent's ability to deliver the network support expertise your company requires whenever you need it and at a cost you can justify.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.
Progent can also offer the services of accredited consultants to help your business to design and implement your cloud strategy.
Key Technologies Serviced by Progent for Businesses in Carrollton, Texas
Progent offers the services of certified consultants for all aspects of business network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives Available for Carrollton, Texas Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Support Model ensures rapid response, thorough activity documentation, reliable follow-up, and tight expense monitoring for an array of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and fix network issues without the cost or delay of on-premises support calls. The experience of Progent's network engineers makes it possible to handle most network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small companies the optimal solution: on-premises service professionals when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, non-stop it system engineering, virtualization solutions, plus configuration, programming and training for business programs such as accounting, ERP, business analytics, CRM, and productivity software. Progent can help with one-time projects including office relocations and major system migrations, extended projects like business reporting application development and customization, relational database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange and Microsoft SQL Server to provide small companies with higher levels of reliability, protection, and performance than is feasible with the class of in-house data center that is practical for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain updated, protection and performance is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest level of availability and extensibility but that is also easy for clients to transfer to a different support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the client's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Carrollton, Texas Businesses
Progent's size, breadth of information technology skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the problems related to excessive reliance on thinly staffed service organizations or individual consultants.
Working with Progent's Experts allows your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, smaller businesses often rely heavily on independent consultants. Though freelance support providers carry lower expenses than more substantial support firms and can typically bill nominally smaller fees, they are occasionally too busy to respond quickly to urgent problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the lack of replacement personnel may force your company to go without assistance during a crisis. The more your company grows, network downtime or difficulties with critical programs become more costly. The money you believed you were saving on a freelancer can be eaten up quickly due to lost output. Also, when independent consultants confront new technologies, the lack of a big engineering group to depend on for assistance forces them to train on the job while your company winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Advanced IT Issues
The majority of small support organizations or freelance engineers specializing in small company network consulting may excel at providing routine solutions but lack the experience to work cost-effectively with complex IT environments that have a variety of operating systems, numerous sites, VoIP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can benefit your company because big-company environments are by nature complex, support problems demand in-depth understanding of in numerous technical disciplines, and reaching a high level of robustness, reliability, and security calls for industry-tested processes.
- Create a Solid Foundation for Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a strong basis, a series of improvised fixes often get piled onto of a marginal foundation. As a company evolves, stability and expandability problems can undermine the success of the business. Such environments require thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable foundation to handle current business requirements and support future growth.
- Team with Solution Providers, Not Product Vendors
Smaller companies need guidance and insight to work through an increasingly complicated maze of IT alternatives offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support firm that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services only. This allows Progent to match technical services with the genuine needs of clients. Mixing network support and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true requirements of a customer.
How to Contact Progent
In case your Carrollton, Texas business needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).