Low-cost Network Help from Microsoft premier Consultants for Companies in Carrollton, TX
By delivering world-class support whenever you need it, providing specialized knowledge for key business applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and charging no setup or retainer fees for standard services, Progent enables you to maximize the competitive value of your It network and reduce service costs. Progent recognizes that information system protection, dependability, and efficiency are as critical to small companies as to large enterprises but that small organizations don't have the leverage to invest heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no network consulting organization can equal Progent's capability to deliver the network support expertise your business needs when you need it and at a cost you can justify.
For larger businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service personnel. This can cut costs and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to help your business to plan and implement your cloud strategy.
Popular Products and Technologies Serviced by Progent's Consultants for Companies in Carrollton, Texas
Progent's national group of certified consultants offers support for virtually all facets of information technology deployed by organizations of all sizes. Areas supported by Progent in and around Carrollton include:
Service Delivery Options Available for Carrollton, Texas Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive service documentation, dependable follow-through, and strict cost monitoring for an array of IT service delivery modes that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's network consultants allows them to resolve most IT problems rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer support expertise.
- On-site Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: onsite service professionals when you require them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for small business applications such as accounting, operations, management reporting, CRM, and office productivity software. Progent can help with one-time projects including office relocations and massive software upgrades, extended projects like management information application programming and support, relational database application development and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and SQL Server to provide small companies with greater degrees of dependability, security, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to migrate to another support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the multi- OS and non- standardized networks typical of small companies, and retains control of the licenses in the client's hands so that moving to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and incident reporting.
The scope and size of Progent's engineering staff offer a unique array of advantages to clients wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the front lines of network service, performing a wide variety of technical tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for quick repairs. Another advantage of granular billing is that your company are not tempted to allow less critical problems to fester until they become major problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT personnel gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Carrollton, Texas business needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).