Immediate, Low-cost Remote Network Technical Support for Carrollton, Texas Small Businesses
For more than two decades, Progent has focused on delivering enterprise-class computer support services to customers with small-business budgets. Progent has developed a unique support solution that includes a low-overhead, seamless virtual office network, custom remote troubleshooting tools, a large team of engineers accredited in a wide array of IT practice areas, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-up, a worldwide team of remote support experts, in-person service options for the majority of most zip codes in the United States, and a corporate culture committed to solving network issues in the shortest time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your in-house IT support personnel. Co-sourcing can save money and help meet schedules for major projects like application development, business continuity preparedness, security evaluations, office consolidations, or technology migrations.
Progent can also offer the services of accredited experts to assist your business to plan and implement your cloud strategy.
Key Technical Areas Serviced by Progent for Businesses in Carrollton, Texas
Progent provides the services of accredited experts for all facets of network technology deployed in small organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Options Available for Carrollton, Texas Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and tight expense monitoring for an array of network support delivery modes that include remote repairs, on-premises help, and top-level consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and repair network problems without the expense or time loss of in-person support calls. The background of Progent's IT consultants makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for new clients to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's online network support expertise.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small companies the ideal combination: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, refer to Help Desk Services.
- Consulting Services
Progent offers small companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, high availability network engineering, virtual server strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including office relocations and major system upgrades, extended initiatives such as business information application programming and customization, relational database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in an environment that not only provides the top degree of availability and expandability but that is also easy for clients to transfer to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software in the customer's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory mandates for network data protection and incident reporting.
The breadth and depth of Progent's engineering team bring a powerful set of advantages to organizations wishing to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the front lines of network service, executing a wide range of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for fixing real-world network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids big invoices for quick repairs. Another advantage of by-the-minute billing is that you will be less tempted to allow minor issues to stay unaddressed until they grow into big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each staff member to each client. The practice of documenting and archiving service records allows more efficient service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance consultants or who employ internal IT staffs gain when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
Read more about Progent's knowledge transfer services.
How to Contact Progent
In case your Carrollton, Texas business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).