Expert Online Support for Carrollton, Texas Small Business Computers from World-class Consultants
Small businesses have traditionally been overlooked by large IT support firms. Many small companies permit themselves to become excessively dependent on freelance consultants or small support firms who don't have the size or extensive knowledge to respond quickly or effectively to technical emergencies. Other small companies resort to mass-market service firms staffed with technicians able to offer by-the-numbers solutions to common issues but who do not have the background and versatility to deal with the variety of environments and lack of standards typical of small business information networks.

Progent's time-tested approach to delivering low-cost and effective technical support to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the country. Progent has delivered online help to small businesses in every state in the U.S. (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to plan and implement your cloud computing strategy.

Main IT Areas Supported by Progent for Businesses in Carrollton, Texas
Progent's team of certified support professionals provides support for virtually all aspects of information technology deployed by businesses of any size. Technologies supported by Progent in Carrollton include:

Service Delivery Alternatives Available for Carrollton, Texas Businesses
Progent offers a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering network support is based on the Call Center structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service records, dependable follow-through, and tight expense monitoring across a range of IT service delivery options that include online troubleshooting, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's online computer support services.

  • On-site Support
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to give small companies the best of both worlds: on-premises support technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about how to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, network security consulting, non-stop it system engineering, virtualization solutions, plus configuration, customization and training for small business software including financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, longer term initiatives such as customizing an older ERP platform to a current MS Dynamics 365 package, relational database software programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and virus removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size companies to plan, implement and debug the network infrastructure needed to support a remote workforce. Aspects of infrastructure for which Progent's consultants can deliver assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting services for telecommuters, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to another support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow companies with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the mixed- OS and non- standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Carrollton, Texas Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on small support organizations or independent consultants.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT services, smaller companies sometimes depend heavily on individual consultants. Although freelance service engineers have lower overhead than more substantial IT service firms and can typically bill apparently smaller rates, freelancers are often unable to react rapidly to critical situations. If an independent consultant is busy with different customer, sick, on travelling, or in class, the lack of backup staff may force your business to go without help in case of a crisis. The more your company expands, network downtime or difficulties with critical programs become more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. In addition, when independent engineers confront new problems, the lack of a large engineering group to rely on for help forces them to train on the job while your company ends up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    Many small support organizations or independent engineers focused on small business IT support are capable of delivering connect-the-dots fixes but don't have the experience to deal efficiently with complex IT infrastructures that have mixed platforms, many sites, Voice over IP systems, remote workers, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's extensive staff of experts can benefit your company because big-company networks are inherently complex, support problems demand in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and security requires industry-tested leading practices.

  • Create a Solid Basis for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a proper basis, a series of improvised repairs often get thrown onto of a weak structure. As a company grows, stability and expandability issues can undermine the productivity of the business. Such networks need thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable basis to handle current business requirements and ease future growth.

  • Team with Solution Consultants, Not Product Resellers
    Small companies need guidance and insight to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need a network consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to match consulting support services with the real needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected technology rather than being based on the actual requirements of a client.

Contact Progent
If your Carrollton, Texas company needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can assist companies of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce equipment expense. Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small companies make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.

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    With Cisco Catalyst switches for small and medium-sized companies, Cisco allows companies to gain all the advantages of adding smart traffic control to their IT infrastructures. Cisco's switching product line makes it possible to deploy capabilities to make your network infrastructure highly available to handle time-critical needs, expandable to support growth, secure enough to protect confidential information, and capable of differentiating and managing all traffic to streamline network operations. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Cisco switches that make sense for your company. Also, Progent's CISM and CISA certified security consultants can help you develop a strategic protection plan and configure Cisco switches so they help support your security policies. Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 switches.

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    Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with one or more public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

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    Progent's IT outsourcing packages offer economical computer support for small organizations. Whether it involves planning network architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or developing a web-based business application, outsourcing your network technical services can contain expenses and eliminate risks, permitting IT service expenses to increase in a more moderate and controlled fashion than is possible by building up a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to create a protected and robust network architecture for your vital business software powered by Windows.

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    Microsoft SQL Server 2014 incorporates significant improvements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises services including system design, deployment, management, troubleshooting, and software development services to enable businesses of all sizes to achieve fast return from their SQL Server 2014 investment.

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    The new Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Our Experts Group offers support in key areas including Apple OS networking and applications; Consulting for Linux-based, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical program support; CIO, management information analyst, and project logistics services; Custom applications development and deployment; Web, eCommerce, Electronic Data Interchange, and customer information portal development and integration; DBM management and efficiency consulting; Management intelligence expertise; and Telecommunications systems consulting.

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    Stealth intrusion testing is an important component of any overall network security strategy. Progent's security professionals can run extensive penetration tests without the knowledge of your company's in-house IT staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event log monitoring are properly set up and actively observed. Progent can implement continuous autonomous penetration testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, overlooked patches, and dangerous product defaults can be combined by threat actors into the multi-front attacks typical of modern variants of ransomware.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous testing and significant work with information security architecture. ISSAP security experts have in-depth knowledge of access control systems and techniques, phone system and network protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can help your company with all aspects of secure network architecture.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the important 32-bit applications which you intend to retain plus the new 64-bit versions of software you plan to run.

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