Low-cost Network Help from Microsoft and Cisco premier Experts for Businesses in Carrollton, TX
By delivering professional know-how when you need it, providing in-depth knowledge for key business applications, offering innovative services like virtual server hosting, billing solely for help delivered, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and reduce service expenses. Progent recognizes that information system protection, dependability, and performance are just as critical to small businesses as to large corporations but that small organizations don't have the economy of scale to spend heavily in information networks and in-house service staffs. Progent's basic value proposition is that no IT support organization can equal Progent's ability to provide the IT support expertise your business needs whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the technical skills of your internal network service staff. This can reduce expenses and minimize technical risks for major projects like software design and development, disaster recovery planning, security audits, office consolidations, or software migrations.

Progent can also provide the services of certified experts to assist your company to design and execute your cloud computing strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Businesses in Carrollton, Texas
Progent's national group of world-class consultants offers assistance for all facets of network technology found in businesses of all sizes. Areas served by Progent in Carrollton include:

Support Delivery Options Available for Carrollton, Texas Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, and network administration. Progent's model for providing IT support services is built on the Help Desk structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service records, consistent follow-through, and strict cost monitoring across an array of network service delivery alternatives that include remote repairs, on-premises help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and fix hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: in-person support professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, see Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with critical technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, fault tolerant it system design, virtualization solutions, plus configuration, programming and support for small business programs such as financials, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and major software upgrades, longer term initiatives such as upgrading an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 package, database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, implement and troubleshoot the infrastructure to support offsite workers. Areas of infrastructure where Progent's consultants can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet connectivity. To find out about Progent's infrastructure support services for telecommuters, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for network data protection and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of benefits to companies trying to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of IT support, executing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for resolving real-world network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for fast repairs. An additional benefit of granular billing is that clients are not inclined to allow less critical issues to stay unaddressed until they become big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by each staff member to every client. The discipline of detailing and organizing support records allows more efficient support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who won't let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Carrollton, Texas business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for critical workloads by providing unified, mixed-platform monitoring of IT resources deployed throughout local systems and private and public clouds. Progent's SCOM consulting team offers world-class remote and onsite support to assist organizations of any size to design, integrate, optimize, update and repair SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management solution. Progent can also help you extend your Operations Manager 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

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    Our compensation structure is based on contribution, so similar to being an independent contractor, your income is entirely driven by your work effort. Certain of our support staff stress quality of life and elect to work at an easy pace, utilizing our self-determined schedule to follow individual enthusiasms like hiking, car racing, snow boarding, fishing, travel, or spending private time with family and friends. Other consultants use the chance to earn major bucks through lots of work and long days. Progent completely encourages both ends of the spectrum plus any point in the middle.

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    Progent delivered a wireless integration environment that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even longer ranges. This wireless solution provided better performance and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

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    Dynamics GP 2010 accounting is a comprehensive business management solution that integrates data and operations throughout your business, communicates seamlessly with other solutions, and brings together workers, clients and suppliers regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and maintain a reliable, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Dynamics GP 2010.

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    Progent's Microsoft and Cisco premier computer engineers offer advanced help with a broad array of products and technologies and can deliver that assistance remotely nationwide or in person in select cities throughout the country and anywhere in California. Progent provides online support for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a mix of Microsoft Windows and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE network engineers for complex connectivity issues, as well as the the assistance of CISA and CISSP-accredited security consultants to assist with high-level security design and problem solving. Progent has provided remote troubleshooting to companies in all 50 states in the U.S.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises services to help you to design, deploy, manage and troubleshoot a modern backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.
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