Immediate, Affordable Online Computer Network Troubleshooting for Carrollton, Texas Small Businesses
For more than two decades, Progent has focused on providing enterprise-class network support to clients who have small-business IT budgets. Progent has developed a powerful service system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial pool of engineers certified in a wide range of IT disciplines, a Help Desk operational structure that promotes efficiency and ensures follow-up, a worldwide group of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the U.S., and a company culture committed to solving technical problems in the least time and at the least cost to clients.
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to assist your business to plan and execute a sensible cloud strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Carrollton, Texas
Progent's team of world-class engineers provides support for virtually all aspects of information systems found in companies of any size. Practice areas supported by Progent in and around Carrollton include:
Service Delivery Alternatives Available for Carrollton, Texas Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity records, consistent follow-up, and strict cost control for an array of IT service delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.
- Remote Support
Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.
- On-site Support
Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Online Help Desk Services.
- Help Desk Co-management Services
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, visit Progent's Help Desk sharing services.
- Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest products, network security engineering, fault tolerant network design, virtualization strategies, plus configuration, programming and training for small business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as site relocations and major software upgrades, longer term projects such as customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 package, relational database application development and DBA services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as disaster recovery and virus removal.
- Infrastructure Consulting Services for Teleworkers
Progent can assist small and medium-size companies to design, deploy and troubleshoot the network infrastructure to support teleworkers. Aspects of infrastructure for which Progent's experts can deliver guidance include safe and efficient VPN tunnel connectivity, VDI desktop platforms, router setup, Wi-Fi LAN planning and deployment, and reliable Internet access. For information about Progent's infrastructure support services for remote workers, visit network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition convenient for customers to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting support to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system security and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and statutory requirements for network information security and incident reporting.
The scope and depth of Progent's consulting team offer a powerful set of benefits to clients wishing to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Methodology
Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of IT service, executing a broad range of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for repairing actual network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates major bills for fast fixes. An additional benefit of granular invoicing is that customers are less inclined to allow simple problems to fester until they grow into big ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation given by each consultant to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who work with independent consultants or who employ internal support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Carrollton, Texas company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).