Affordable Network Troubleshooting from Microsoft certified Consultants for Companies in Carrollton, TX
By delivering professional know-how when you need it, providing in-depth expertise for critical applications, offering innovative services such as virtual server hosting, billing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent enables your company to increase the business value of your information system and minimize service costs. Progent understands that network protection, dependability, and performance are as important to small businesses as to large corporations but that smaller companies don't have the economy of scale to spend heavily in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT support organization can match Progent's ability to deliver the IT support expertise your company requires when you require it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also provide access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Key Practice Areas Serviced by Progent for Office Networks in Carrollton, Texas
Progent's team of industry certified consultants provides support for virtually all aspects of information systems found in businesses of any size. Practice areas served by Progent in and around Carrollton include:
Service Delivery Options Available for Carrollton, Texas Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for providing network support is based on the Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough activity documentation, reliable follow-up, and strict expense monitoring across a range of IT service delivery alternatives that include remote repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and fix network problems without the expense or delay of on-premises service visits. The experience of Progent's network engineers allows them to resolve the majority of IT issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small businesses the ideal combination: in-person support professionals when you need them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues. To learn more, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, customization and training for business software including financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and massive software migrations, longer term initiatives like management reporting application development and support, relational database application development and DBA services, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Exchange and Microsoft SQL to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and scalability but that is also convenient for clients to transfer to another service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the software in the client's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert remote support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Carrollton, Texas Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise network support enable small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed service organizations or independent consultants.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, smaller businesses often depend heavily on individual engineers. Though freelance support engineers have lower overhead than larger IT service organizations and can afford to charge nominally lower fees, freelancers are occasionally spread too thin to react quickly to critical problems. If a freelance engineer is occupied with different customer, sick, on vacation, or in class, the absence of backup staff may force your company to go without assistance in case of a crisis. As your company grows, network downtime or problems with line-of-business programs get more costly. The dollars you believed you were conserving on a freelancer can evaporate fast because of lost productivity. In addition, when freelance consultants confront new technologies, the unavailability of a large engineering team to count on for advice forces them to train in place while your business winds up with the bill for their continuing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
The majority of smaller service firms or freelance engineers focused on small business network consulting may excel at providing connect-the-dots fixes but lack the experience to deal cost-effectively with complicated IT environments with a variety of platforms, many sites, Voice over IP systems, mobile workforces, integrated accounting and analytical software, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your company because enterprise networks are by nature complicated, integration problems require in-depth knowledge in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and security requires enterprise-proven processes.
- Create a Firm Basis for Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a strong architecture, a series of band-aid repairs commonly get piled onto of a marginal foundation. As a company grows, reliability and scalability problems can obstruct the productivity of the organization. Such networks require thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will provide the solid basis to handle critical business needs and ease future growth.
- Partner with Solution Finders, Not Resellers
Smaller companies need guidance and education to navigate through an ever more complicated maze of technology options offered for enabling business growth and improving productivity. They do not need an IT consultant or service organization that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align consulting support with the genuine interests of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being driven by the true needs of a client.
If your Carrollton, Texas company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).