Carrollton, TX Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's network technical support services can deliver your Carrollton, TX company affordable and reliable support from world-class computer professionals. By delivering IT support help when you need it, providing advanced expertise for key applications, delivering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Carrollton, Texas company an affordable alternative for optimizing the productivity and profitability of small-scale business networks. Whether you have a local system, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and support a reliable and safe information network and to have quick access to the experienced support typically restricted to businesses who are able to maintain a sizeable in-house IT group.

For larger companies, Progent offers co-sourcing and project management support to add to the skills of your internal IT service group. Co-sourcing can save money and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to assist your business to plan and execute your cloud strategy.

Primary Technologies Supported by Progent for Companies in Carrollton, Texas
Progent's national team of industry certified experts provides help for virtually all facets of network systems found in companies of any size. Practice areas served by Progent in Carrollton include:

Service Delivery Alternatives Available for Carrollton, Texas Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive activity documentation, consistent follow-up, and tight cost monitoring for a range of network service delivery options that include remote repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help customers to analyze and fix network issues without the cost or delay of on-premises support visits. The background of Progent's network consultants makes it possible to handle most IT issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more about why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and reliable access to an online Helpdesk with effective phone support, online troubleshooting tools, and enough technical depth for all needed problem escalation. Since small and midsize companies typically have tight information technology funds and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business information networks stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system design, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, operations, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as site moves and massive system migrations, extended projects like business analytics application programming and customization, relational database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and SQL Server to provide small businesses with higher degrees of availability, security, and performance than is possible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the expense of creating and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and extensibility but that is in addition convenient for customers to migrate to a different service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class dependability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the software in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Carrollton, Texas Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls related to over dependence on thinly staffed service organizations or independent engineers.

Working with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network support, smaller companies often depend excessively on independent engineers. Although individual support engineers have lower overhead than more substantial IT service firms and can afford to bill nominally smaller fees, they are sometimes too overworked to respond rapidly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of replacement staff may require your company to wait for assistance during a crisis. The more your small business grows, system downtime or difficulties with critical programs become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lower output. In addition, when independent engineers confront new problems, the lack of a large engineering team to count on for assistance requires them to train in place while your business winds up footing the costs for their continuing education.

  • Gain Access to Experts in Advanced IT Issues
    Many smaller support organizations or freelance engineers who concentrate on small business network support are capable of delivering connect-the-dots fixes but lack the background to work cost-effectively with complicated network environments with a variety of platforms, many locations, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large group of specialists can benefit your company because big-company environments are inherently complex, support issues demand in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and security requires industry-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Lacking a solid basis, a sequence of ad hoc fixes commonly get thrown on top of a weak structure. As a company grows, stability and scalability problems can obstruct the productivity of the organization. Such networks require proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT infrastructure that can act as the reliable basis to handle critical business needs and support downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses need guidance and education to work through an ever more complicated maze of IT options available for enabling growth and improving productivity. They do not need an IT consultant or support firm that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match technical services with the real interests of customers. Combining network support and product reselling can result in a conflict where the recommended solution is based on a preselected vendor instead of being driven by the actual needs of a client.

Get in Touch with Progent
In case your Carrollton, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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