Immediate, Affordable Online Computer Technical Support for Cary, North Carolina Small Companies
For over twenty years, Progent has specialized in delivering world-class computer support services to customers who have small-company budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office network, sophisticated online troubleshooting technology, a substantial team of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center service model that promotes efficiency and ensures follow-through, a global team of remote service professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving network issues in the shortest time and at the lowest cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT service group. This can cut costs and minimize technical risks for big IT initiatives like software programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to certified experts to assist your company to design and execute your cloud computing strategy.
Primary IT Areas Supported by Progent for Businesses in Cary, North Carolina
Progent provides the services of certified consultants for all facets of business network technology deployed in small organizations. Technologies supported by Progent's consultants include:
Service Delivery Alternatives for Cary, North Carolina Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering computer support is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid response, thorough service records, reliable follow-up, and strict expense control across an array of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small companies the ideal combination: hands-on service professionals when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how and why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for business software including accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with short-term projects including site relocations and massive system upgrades, longer term initiatives like management information software development and customization, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to transfer to a different service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit small businesses with mixed environments to save significantly on the costs of hardware, system support, and IT administration while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Cary, North Carolina Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support enable small companies to avoid the problems related to excessive reliance on thinly staffed support organizations or freelance engineers.
Working with Progent's Experts enables your company to:
- Avoid Over Dependence on Individual Support Consultants
For IT services, small companies often depend excessively on independent engineers. Though freelance service providers carry lower overhead than more substantial support firms and can afford to charge apparently lower fees, individuals are sometimes unable to respond rapidly to urgent situations. If a freelance engineer is busy with another client, ill, on vacation, or in class, the lack of backup staff may require your company to wait for assistance in case of an emergency. As your small business grows, network downtime or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can disappear quickly because of lower productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to count on for assistance requires them to train on the job while your business ends up footing the bill for their continuing education.
- Have Access to Certified Professionals in Sophisticated Information Technology Solutions
The majority of smaller service firms or independent consultants who concentrate on small business IT support are capable of providing routine fixes but lack the background to work cost-effectively with complicated network configurations that have a variety of platforms, numerous locations, Voice over IP systems, remote clients, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large group of experts can benefit your business because big-company networks are characteristically complex, integration issues demand thorough understanding of in many technical areas, and reaching a high degree of robustness, availability, and security calls for industry-proven processes.
- Create a Solid Basis for Seamless Growth
Small companies typically begin with a network cobbled together on a tight budget. Lacking a strong basis, a series of band-aid fixes often get thrown on top of a weak structure. As a business grows, reliability and expandability issues can undermine the productivity of the business. These networks require thorough assessment, intelligent business analysis, and broad-based experience to migrate to a network infrastructure that can act as the solid foundation to meet critical business needs and support future expansion.
- Work with Solution Providers, Not Resellers
Small companies need direction and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting support with the real needs of clients. Combining network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual needs of a small business.
Get in Touch with Progent
If your Cary, North Carolina company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).