Professional Online Service for Cary, North Carolina Small Business Computers from World-class Consultants
Small businesses have typically been ignored by major IT service firms. Many small businesses allow themselves to grow overly dependent on freelance engineers or small support firms who lack the size or broad skill sets to react quickly or effectively to technical emergencies. Still other small businesses turn to giant support providers that employ personnel able to provide by-the-numbers fixes for ordinary problems but who do not have the background and versatility to deal with the diversity of environments and lack of standardization typical of small business information networks.
Progent's time-tested methodology for delivering low-cost and successful technical support to small companies has made Progent one of the premier Microsoft-certified network consulting firms in the United States. Progent has delivered remote help to small businesses in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to help your company to design and execute a sensible cloud strategy.
Primary Practice Areas Serviced by Progent's Consultants for Businesses in Cary, North Carolina
Progent's nationwide team of certified support professionals provides support for virtually all facets of network technology found in businesses of all sizes. Technologies served by Progent in Cary include:
Support Delivery Alternatives Available for Cary, North Carolina Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid support, thorough activity documentation, reliable follow-up, and tight cost monitoring across an array of network service delivery alternatives that include online troubleshooting, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer troubleshooting services.
- On-site Service
Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the best of both worlds: hands-on service professionals when you require them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop network consulting, virtual server strategies, plus configuration, programming and support for small business applications such as financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended initiatives such as business reporting software development and customization, database application development and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like data restoration and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also convenient for clients to transfer to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the licenses in the customer's possession so that moving to a different virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Cary, North Carolina Small Businesses
Progent's staff size, scope of technical skill, and experience with corporate IT support enable small businesses to avoid the problems related to excessive reliance on small service organizations or individual engineers.
Working with Progent allows your company to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, smaller businesses often rely heavily on individual consultants. Though freelance support engineers carry lower overhead than larger IT service organizations and can typically bill nominally smaller fees, individuals are frequently too busy to respond quickly to critical network problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in class, the lack of replacement staff may require your business to go without help during a crisis. The more your small business expands, network unavailability or difficulties with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can evaporate fast due to lower productivity. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a large engineering team to depend on for assistance forces them to learn in place while your business winds up with the costs for their continuing training.
- Gain Access to Certified Professionals in Sophisticated Network Solutions
Many small support firms or independent consultants who concentrate on small company IT support may excel at providing connect-the-dots solutions but lack the background to work efficiently with complicated IT configurations with mixed platforms, numerous locations, Voice over IP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large staff of specialists can benefit your company because big-company environments are characteristically complicated, support issues require in-depth understanding of in numerous technical areas, and reaching a high level of stability, reliability, and protection calls for enterprise-proven processes.
- Create a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a solid basis, a series of ad hoc repairs often get thrown on top of a weak structure. As a business grows, stability and expandability problems can obstruct the success of the organization. These environments require proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid foundation to handle critical business needs and ease future growth.
- Work with Solution Finders, Not Resellers
Smaller companies need direction and education to work through an ever more complex maze of IT alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to align technical services with the genuine interests of clients. Mixing IT support and product selling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual needs of a small business.
How to Contact Progent
If your Cary, North Carolina company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).