Low-cost Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Cary, NC
By delivering world-class support when you need it, providing in-depth knowledge for critical applications, offering innovative services such as virtual data center hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information network and minimize support expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small businesses as to large corporations but that smaller organizations lack the economy of scale to spend aggressively in computer technology and in-house service groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your company needs when you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for major projects like application development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Cary, North Carolina Businesses
A Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE networking consultants and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Cary, NC small businesses for a broad range of information technologies including:

Service Delivery Options for Cary, North Carolina Companies
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing IT support is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for an array of network support delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup process for new clients to address emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Support
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to give small businesses the ideal combination: hands-on service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, refer to Online Help Desk Services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for business software such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects including office moves and massive software migrations, longer term projects such as business information software development and support, relational database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Cary, North Carolina Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT consulting enable small businesses to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network services, smaller companies often rely heavily on freelance engineers. Though freelance support engineers carry lower expenses than larger IT service organizations and can typically charge nominally lower rates, they are sometimes unable to react quickly to critical network problems. If an independent engineer is occupied with different customer, ill, on vacation, or in training, the absence of backup staff may force your company to go without assistance in case of an emergency. The more your small business grows, network downtime or difficulties with critical programs get more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lower output. Also, when freelance consultants encounter new technologies, the lack of a large consulting team to rely on for assistance forces them to learn with the meter running while your organization ends up footing the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    The majority of small support organizations or freelance consultants specializing in small company IT support are capable of providing connect-the-dots fixes but lack the background to work cost-effectively with complicated network infrastructures with a variety of operating systems, multiple sites, VoIP systems, mobile workers, integrated accounting and operational applications, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because big-company networks are inherently complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get piled onto of a marginal foundation. As a business grows, stability and expandability issues can obstruct the success of the business. Such networks require thorough evaluation, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet current business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses require direction and education to navigate through an increasingly complex maze of technology alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to match consulting services with the real needs of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the true requirements of a client.

How to Contact Progent
If your Cary, North Carolina business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Microsoft SQL Server 2014 includes major improvements in critical areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly across all types of applications including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and onsite services such as planning, deployment, administration, remediation, and software development services to help businesses of any size to achieve fast return from their SQL Server 2014 deployment.

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Open Now Consultant Services
Internal Network Security Inventory Consultants

Progent has put together two ultra-affordable service packages intended to allow small businesses to receive a professional security assessment from a premier security engineer. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your IT infrastructure from beyond your firewalled perimeter to uncover possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from an authorized machine inside your company firewall to evaluate vulnerabilities to internal threats. The two security inventory services are set up and run from a protected external location.

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Microsoft GP/Great Plains On-site Technical Support

Key characteristics of Microsoft Dynamics GP software include a modular structure that allows you to buy only the functionality you require, a standardized foundation based on Microsoft technologies to secure your investment and offer a highly integrated environment, advanced reporting capabilities that allow you to track all operations, income and spending and sales patterns, compatibility with Microsoft Office to enable access to business information, the ability to process data from almost any database or workstation software into Microsoft Dynamics GP, plus an open architecture that makes it possible to develop specialized programs. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer experienced GP consultants to help you turn the advanced features of Dynamics GP accounting into a productive business management solution.

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Citrix Desktop Studio IT Consultant
Professionals

Citrix offers a powerful line of products that provide enterprise-level manageability, scalability, and responsiveness for server virtualization and for server-based distribution of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the strategic benefits of Citrix technology and show you how to design, validate, deploy, optimize, and maintain Citrix virtualization platforms.

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Top Rated Expert Training Onsite Technical Support
Information Transfer Computer Consultant

Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

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MS SQL Server Reporting
SQL Server Design and Installation

Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge high-end programs that can give your company a critical competitive advantage. SQL Server features core support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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Urgent Meraki Switch Redundancy Information Technology Consulting
Nationwide Meraki Switch On-site Technical Support

Cisco's Meraki MS line of switches are designed for sites ranging from small branches to large campuses. Progent's Cisco-certified consultants offer affordable remote consulting expertise to assist your company to design and deploy a productive network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, define policies to maintain security, develop and validate a disaster recovery strategy, and troubleshoot technical issues related to any facet of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a unified networking infrastructure.

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SharePoint 2013 Network Consultant
SharePoint 2013 Web Parts Configuration

Progent has been providing SharePoint consulting services since the first product was released more than a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can assist you to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is best suited for your busi9ness; and pick the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in individual tasks associated with your SharePoint 2013 deployment.

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Help Microsoft Windows
National Microsoft Office Tech Consultants

Progentís IT outsourcing services offer economical network support for small organizations. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new email platform, monitoring your network, or creating an on-line business application, outsourcing your IT engineering services can contain expenses and minimize risks, permitting IT service expenses to grow in a more linear and manageable manner than is possible by assembling a bulky, all-purpose internal IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available network foundation for your critical business software powered by Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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SCDPM 2012 Security and Compliance Outsourcing
SCDPM 2012 Upgrade Network Engineer

Progent's Microsoft-certified consultants offer online or onsite support to assist companies of all sizes to design, deploy, administer, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for fixing especially challenging problems, or full project management services. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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Support Aironet
Aironet Wave 2 Wi-Fi AP Engineer

Progent's Cisco CCIE Wi-Fi network consultants can provide remote or on-premises configuration and troubleshooting services to assist you to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity foundation that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and expected network traffic.

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Support Services Anti-Virus
Postini Support

E-Mail Guard is Progent's economical anti-spam and virus defense managed service that gives small businesses world-class protection from spam, viruses, directory harvesting, and other forms of email-borne attacks on IT networks. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive library of web-based anti-spam and virus protection services that ward off email assaults before they are able to breech the corporate firewall. Perimeter Manager also lets administrators monitor and manage their e-mail systems, regardless of server platform, hardware technology, or geographic location.

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SCCM Asset Management Outsourcing
SCCM Cloud Management Gateway Online Technical Support

Configuration Manager automates software provisioning and updating, centralizes security and compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, allows secure self service, and offers a common control mechanism for managing mixed-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist you with any aspect of designing, implementing, using and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

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Azure and SQL Server integration Consultant
Microsoft Azure integration Consult

Progent's consultants can help you with any aspect of Microsoft Azure integration such as needs definition, prerequisites assessment, solution architecture, pre-production testing, deployment, centralized management, performance tuning, software license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN connections so that your clients can securely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid cloud environment that seamlessly integrates physical datacenters with Azure-based services.

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Top Microsoft Consultant Services Windows 10 Edge
Microsoft Windows 10 Migration Professional

Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and users, and post-migration technical help.

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Top Rated Windows 7 Consultants
Windows 7 64-bit Upgrade Network Assessment

Progent's certified engineers can help you to test Microsoft Windows 7 to confirm application and driver compatibility and to check its speed and reliability working in your environment. Progent can also help you to evaluate the potential strategic benefits of adopting Microsoft Windows 7. If Windows 7 makes sense for your business strategy, Progent can assist you to plan and implement a non-disruptive upgrade to Windows 7 from a your current version of Microsoft Windows.

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Progent offers consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.

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Windows Knowledge Transfer
Education Operating System

Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Mid-size companies who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

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Computer Consulting Supplemental Help Desk
Professionals

Progent's Microsoft and Cisco authorized Consultants provide several ways to help medium-size and large organizations develop an efficient and successful in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help organizations analyze the numerous high-quality Help Desk application programs available and decide what products may be excessively costly, miss critical capabilities, or align badly with your organization's corporate culture. Progent also offers temporary staffing for companies who want to augment their in-house Help Desk staff for occasional tasks or to fill in for absent or incapacitated workers.

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Online Wireless Site Survey Consultant
Wireless LAN Site Survey Specialist

Progentís Wireless Site Survey makes it easy to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, offering you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.

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SQL Server 2008 Online Help
Microsoft SQL 2008 Outsourcing

Microsoft SQL Server 2008 delivers powerful, familiar tools to computer professionals as well as to network users, lessening the difficulty of creating, integrating, managing, and using enterprise data and analytical applications in environments ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.

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Technical Support Services Immersive Telepresence
Cisco Video Conferencing Consult

Progent can provide access to a senior consultant with extensive hands-on experience configuring, maintaining, and enhancing video conferencing systems from leading suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal network support team, your Internet Service Provider, and your video conferencing platform supplier to help your organization maximize the strategic value of your telepresence solution.

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Consult
Consult

Progent's Microsoft-certified engineers can provide affordable online and on-premises help to implement your upgrade to Microsoft Exchange 2010, generate extensive documentation of your upgraded messaging system, train your network support staff and users to get them up to speed quickly on Exchange 2010, and offer continuing management services and technical help. Progent can also assist you to upgrade from Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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CCIE Certified Engineer Firesight
Cisco PIX to ASA upgrade Technical Consultant

Progent's Cisco-certified CCIE network engineers can assist your company to manage your current PIX 500 or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, deploy, tune, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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Aironet AP Management Online Consulting
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Progent's Cisco certified Wi-Fi consultants offer economical remote and on-premises support for legacy and current Wave 2 Aironet Wi-Fi APs and Progent can help you to design and manage wireless solutions that incorporate indoor and outdoor/ruggedized Aironet access points.

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Support Cisco PIX to ASA upgrade

The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your legacy PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to match your particular business needs. Progentís Microsoft support experts offer experience in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce integration services for secure, company-wide information sharing as well as interfacing with Customer Relationship Management programs.

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MS Certified Mid-sized Business Network Security Consultant

Progent offers network support for medium size businesses who have 100 to 250 system clients. The mid-size business or work group has traditionally been an overlooked part of the market for IT consulting expertise. The cost structures and support delivery practices of major third-party support organizations make them excessively costly for the ordinary small business or small medium business (SMB), which commonly relies on a modest IT budget with which to support an IT network whose advanced technology and capability are often comparable to the information systems of far bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 network monitoring, significantly reduces the IT support expenses of an SMB while offering the mid-size organization with enterprise-level service from certified, IT experts knowledgeable in a broad range of small business technologies. If your mid-sized company or small business is searching for the quality of network help appropriate by a mid-size organization without paying enterprise prices, you need Progent.

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CCIE Expert Certified Professionals

Cisco has designed a full product line of routers including routers built to deliver the protection, bandwidth, and availability required by customers from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system uptime. Progent can show you how to choose and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS operating system, including Cisco's 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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Amazon MWS programming Contract Development
Amazon Marketplace Web Service development Coding

Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

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VMware NSX Migration Engineers
VMware NSX Security Specialist

VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the complete logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.

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Support and Help Wireless LAN
Wireless LAN Integration Support

Progent can show you how to design, deploy, manage, and repair a viable Wireless LAN architecture, recommend sensible technology, and integrate access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to build a thorough 802.11x system security strategy that is well integrated with the security strategy for your overall corporate network.

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SMS Server 2003 Migration Support Services
Outsourcing SMS Server Upgrade

Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net operational costs of managing and deploying software products by making it easier to install system images, manage mobile devices, and run management utilities. In addition to alerting you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can show you how to define efficient processes and standards to manage handheld computers and smart mobile phones so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security plan that includes policies, processes and IT products to keep your IT computer system safe.

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Computer Engineer Exchange 2003 Server Upgrade
Exchange Server 2003 Network Engineer

Progent's certified consultants offer computer support and network consulting expertise for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's upgrade, integration, administration, and troubleshooting services for Microsoft Exchange Server include planning, installation, project management, onsite and remote troubleshooting, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.

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Expert Microsoft Certified Great Plains Professionals
Dynamics GP/Great Plains Support Outsourcing

Progentís Microsoft certified experts offer a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution built, like all Microsoft accounting tools, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP line, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP/Great Plains is simple to deploy and integrate, and with its modular approach you can license only the capability you currently need, with the ability to expand users and enlarge capabilities in the future. Progentís Dynamics GP Software consulting experts can show you how to install, customize and manage Dynamics GP 2010 and also older versions of Dynamics GP/Great Plains.

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SharePoint Business Connectivity Services Technology Consulting Services
Troubleshooting SharePoint 2013 Office Web Apps Server

Progent has been delivering SharePoint consulting services since the first product was released over a a dozen years, and Progent has the scope of IT know-how to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine if an in-house, Cloud-based or hybrid deployment is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can assist in individual tasks related to your SharePoint 2013 migration.

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