Cary, NC Online Support from World-class Computer Network Service Experts
Progent's computer help services can provide your Cary, NC business affordable and consistent support from world-class network engineers. By providing network support help when you need it, providing advanced knowledge for vital applications, delivering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent gives your Cary, North Carolina business an economical alternative for maximizing the profitability of small office networks. If you have an on-premises datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and support a robust and safe information system and to benefit from fast availability of the skilled help usually available only to corporations who can set up a large internal IT organization.
For larger businesses, Progent offers co-sourcing services to add to the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to certified experts to help your company to plan and implement a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Cary, North Carolina Businesses
A Microsoft-certified Partner IT service company with a world-class team of Cisco Premier CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers emergency assistance and low-cost online consulting to Cary, NC businesses for a broad array of information technologies such as:
Service Delivery Options Available for Cary, North Carolina Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive service documentation, dependable follow-through, and tight cost monitoring across a range of IT support delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and repair network problems without the expense or time loss of on-premises service visits. The experience of Progent's network consultants makes it possible to handle the majority of network problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for first-time customers to accommodate urgent situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online network troubleshooting services.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to deliver small businesses the ideal combination: hands-on support professionals when you require them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, high availability network design, virtual server solutions, plus integration, programming and support for small business programs such as financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can help with one-time projects such as site relocations and massive system migrations, extended initiatives such as management analytics software development and customization, relational database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of reliability, protection, and recoverability than is possible using the class of in-house data center that is achievable for most small businesses. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small company's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also simple for clients to migrate to a different service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online support to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Cary, North Carolina Businesses
Progent's size, depth of technical skill, and experience with corporate IT consulting enable small companies to avoid the pitfalls associated with over dependence on thinly staffed support firms or independent consultants.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT support, smaller companies sometimes depend heavily on individual consultants. Though individual service engineers have lower expenses than larger IT service organizations and can typically bill nominally lower rates, they are often spread too thin to react quickly to critical problems. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of replacement personnel may require your company to go without assistance during an emergency. The more your company grows, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lower productivity. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting team to count on for assistance requires them to learn on the job while your business winds up footing the bill for their continuing training.
- Have Access to Certified Professionals in Complex Network Issues
The majority of small service firms or freelance consultants focused on small business IT support are capable of delivering connect-the-dots solutions but don't have the background to work cost-effectively with complicated network environments that have a variety of operating systems, numerous offices, VoIP implementations, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can be valuable to your business because big-company networks are characteristically complex, support problems demand thorough understanding of in many technical disciplines, and reaching a high degree of stability, reliability, and protection calls for industry-proven leading practices.
- Build a Solid Foundation for Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised fixes commonly get tossed on top of a tenuous structure. As a business grows, stability and scalability problems can hinder the success of the organization. These environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will act as the reliable foundation to handle current business requirements and ease downstream expansion.
- Partner with Solution Finders, Not Product Vendors
Smaller companies require direction and insight to navigate through an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services exclusively. This permits Progent to align consulting support services with the genuine needs of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a customer.
Get in Touch with Progent
In case your Cary, North Carolina company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).