Quick, Low-cost Online Network Troubleshooting for Cary, North Carolina Small Businesses
For more than two decades, Progent has focused on delivering world-quality IT support to clients who have small-company IT budgets. Progent has developed a powerful support solution that features a streamlined, seamless virtual office infrastructure, custom remote repair technology, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk service model that maximizes efficiency and guarantees follow-up, a worldwide team of remote service professionals, in-person support options for the majority of most zip codes in the United States, and a company ethos focused on fixing network issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to plan and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Cary, North Carolina
Progent's nationwide team of industry certified experts provides support for virtually all facets of network systems deployed by companies of any size. Technologies supported by Progent in Cary include:

Service Delivery Options for Cary, North Carolina Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support services is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model ensures fast support, thorough activity documentation, dependable follow-up, and tight expense control for an array of network service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist customers to analyze and fix network issues without the cost or delay of on-premises service visits. The background of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for small and midsize companies who require prompt and dependable access to an online Help Desk with efficient telephone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller companies typically are constrained by limited information technology funds and can spare little management attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to make sure that business information systems are always productive. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and training for business programs including financials, operations, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including office moves and massive system upgrades, longer term initiatives like business analytics software programming and support, relational database software development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also convenient for customers to transfer to a different support firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting services to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network security and can assist with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT information protection and reporting.

The breadth and depth of Progent's engineering team offer a unique array of advantages to companies trying to increase the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the front lines of network support, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for solving real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big invoices for fast repairs. An additional benefit of granular invoicing is that clients won't be inclined to allow less critical issues to stay unaddressed until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The practice of documenting and archiving support records results in more efficient service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain in-house IT personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Cary, North Carolina business needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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