Expert Online Service for Cary, North Carolina Computer Networks from Certified Engineers
Small businesses have traditionally been overlooked by major IT support firms. Many small companies permit themselves to become overly dependent on freelance consultants or small support organizations who don't have the bandwidth or broad knowledge to react quickly or effectively to technical emergencies. Still other small companies resort to giant support providers that employ personnel able to offer by-the-numbers fixes for ordinary issues but who do not have the background and versatility to deal with the variety of environments and absence of standards typical of small business information networks.
Progent's time-tested methodology for delivering low-cost and effective network service to small companies has made Progent one of the premier Microsoft-certified IT service firms in the United States. Progent has delivered online support to businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network support staff. This can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to help your business to design and implement your cloud strategy.
Primary Technologies Serviced by Progent for Office Networks in Cary, North Carolina
Progent's nationwide team of world-class support professionals provides support for virtually all aspects of network technology used by companies of any size. Areas supported by Progent in and around Cary include:
Support Delivery Options for Cary, North Carolina Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for technical support, consulting, and network management. Progent's model for providing computer support services is based on the Help Desk structure familiar to big IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of IT support delivery alternatives that include online repairs, in-person support, and top-level consulting.
- Remote Service
Progent's Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.
- On-site Support
Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, refer to Progent's shared Help Desk services.
- Consulting Services
Progent provides small companies affordable availability of world-class consultants who can deliver help with critical products and technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network protection consulting, high availability it system consulting, server virtualization strategies, plus configuration, programming and support for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects including site moves and massive system upgrades, extended initiatives like customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware removal.
- Infrastructure Support Services for Teleworkers
Progent can assist small and medium-size companies to design, set up and troubleshoot the infrastructure to support work-from-home employees. Areas of network infrastructure where Progent's experts can deliver guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and implementation, and robust Internet connections. For information about Progent's infrastructure expertise for an at-home workforce, visit network infrastructure guidance for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the highest degree of availability and expandability but that is also easy for customers to migrate to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network management while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can support the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide advanced remote support to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you�re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Cary, North Carolina Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT support enable small companies to sidestep the problems related to excessive reliance on small service organizations or individual engineers.
Working with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT support, smaller companies sometimes rely excessively on individual consultants. Although individual service providers have lower overhead than larger IT service organizations and can afford to charge nominally smaller rates, individuals are frequently spread too thin to respond quickly to urgent network problems. If an independent engineer is busy with different client, sick, on vacation, or in class, the lack of replacement personnel may force your business to wait for assistance during an emergency. The more your company expands, system downtime or problems with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can disappear quickly due to lost productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a large engineering group to rely on for assistance forces them to learn with the meter running while your company ends up footing the bill for their ongoing education.
- Have Access to Expertise in Advanced Network Solutions
Many small support organizations or independent consultants focused on small company IT consulting are capable of delivering connect-the-dots fixes but lack the background to deal cost-effectively with complicated network configurations that have mixed platforms, many locations, Voice over IP implementations, mobile workers, interconnected financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large staff of specialists can benefit your business because enterprise networks are characteristically complicated, integration issues require thorough knowledge in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security calls for industry-proven best practices.
- Build a Firm Foundation for Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised fixes commonly get tossed on top of a tenuous foundation. As a company evolves, reliability and expandability problems can undermine the productivity of the business. Such environments require thorough assessment, smart business analysis, and broad-based experience to upgrade to a network environment that will provide the solid foundation to meet critical business requirements and ease future expansion.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses require guidance and education to work through an increasingly complex array of technology alternatives available for enabling growth and improving efficiency. They do not need a network consultant or service firm that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services only. This allows Progent to align consulting services with the real interests of customers. Mixing network consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a small business.
Contact Progent
If your Cary, North Carolina business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).