Cary, NC Online Support from World-class Network Troubleshooting Consultants
Progent's network support services can provide your Cary, NC business cost-effective and consistent access to enterprise-class information technology engineers. By delivering network support help when you require it, providing specialized knowledge for critical technologies, delivering unique services such as automated network monitoring, and charging only for support you receive, Progent offers your Cary, North Carolina business an economical solution for optimizing the business value of small-scale office networks. If you have an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and manage a robust and secure information system and to benefit from quick availability of the seasoned help typically restricted to corporations who are able to set up a large internal information technology group.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service team. This can save money and minimize technical risks for major projects like application development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your business to design and execute your cloud strategy.

Key IT Areas Serviced by Progent for Business Networks in Cary, North Carolina
Progent provides the services of accredited consultants for all facets of information technology found in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Cary, North Carolina Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, and IT administration. Progent's model for delivering IT support services is built on the Call Center structure common to big IT organizations. Progent's Help Desk Service Model ensures fast support, comprehensive service records, reliable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include remote troubleshooting, onsite support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's network engineers allows them to handle most network problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer support services.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to give small businesses the best of both worlds: hands-on support technicians when you require them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues. for more information, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test products, company-wide network protection consulting, high availability network engineering, virtual server solutions, plus integration, programming and support for small business applications including accounting, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office moves and major software upgrades, extended projects like upgrading an older ERP system to a modern MS Dynamics 365 solution, relational database application development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services such as disaster recovery and virus removal.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and mid-size businesses to plan, set up and debug the infrastructure to support teleworkers. Aspects of infrastructure where Progent's experts offer support include safe and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, wireless LAN design and deployment, and reliable Internet connections. For details about Progent's infrastructure consulting expertise for remote workers, visit infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different support firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the software licenses in the customer's hands so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Cary, North Carolina Small Businesses
Progent's size, depth of technical skill, and experience with corporate network support allow small and midsize companies to avoid the problems related to over dependence on small support firms or freelance consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small businesses often rely heavily on individual consultants. Though freelance service providers carry lower overhead than larger IT service firms and can typically charge apparently lower fees, individuals are occasionally stretched to far to react quickly to urgent situations. If a freelance engineer is busy with different customer, ill, on travelling, or in class, the absence of replacement staff may force your company to go without help during an emergency. The more your small business grows, network unavailability or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate fast due to lost output. In addition, when freelance engineers encounter new technologies, the lack of a big consulting team to rely on for assistance forces them to train in place while your company winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Advanced Network Issues
    The majority of small support organizations or independent engineers focused on small company network consulting may excel at providing connect-the-dots solutions but lack the seasoning to deal efficiently with complicated network environments with a variety of operating systems, numerous sites, VoIP systems, mobile workforces, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your business because enterprise environments are inherently complicated, integration issues demand in-depth understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for industry-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies often start with a network implemented on a shoestring budget. Lacking a proper basis, a sequence of band-aid repairs often get thrown on top of a marginal foundation. As a company grows, stability and expandability problems can obstruct the productivity of the organization. These environments need thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to a network environment that will act as the reliable basis to meet critical business requirements and support future expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require direction and education to work through an increasingly complicated maze of technology options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services only. This permits Progent to match technical support services with the real interests of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a client.

How to Contact Progent
In case your Cary, North Carolina company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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