Cary, NC Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's computer troubleshooting services can provide your Cary, NC business budget-friendly and dependable access to enterprise-class network experts. By providing IT consulting help when you require it, providing advanced knowledge for vital technologies, delivering unique support such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Cary, North Carolina business an economical alternative for maximizing the productivity of small-scale office networks. Whether you maintain an on-premises datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and maintain a reliable and secure IT network and to benefit from fast availability of the skilled support ordinarily available only to businesses who can set up a sizeable in-house IT staff.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major projects such as software development, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified consultants to help your company to design and implement your cloud computing strategy.
Main Practice Areas Supported by Progent for Business Networks in Cary, North Carolina
Progent offers the support of qualified consultants for all aspects of information technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives for Cary, North Carolina Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is based on the Call Center structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and strict expense monitoring across a range of network service delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the expense or delay of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's online network support services.
- Onsite Support
Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite service professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about why to register for Progent's onsite network service.
- Phone Support
Progent's Contact Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to a professional Contact Center with effective phone assistance, online troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize companies usually have tight IT budgets and can spare scant executive attention for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that small business computer systems are always productive. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, fault tolerant network design, virtualization strategies, plus integration, customization and training for business software including accounting, operations, business analytics, sales automation, and productivity software. Progent can help with one-time projects including site moves and major software upgrades, extended projects such as management information software development and customization, database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and recoverability than is possible with the type of in-house data center that is practical for the majority of small businesses. Because Progent uses the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of availability and scalability but that is also convenient for clients to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network management while getting enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the mixed- OS and loosely standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Cary, North Carolina Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise network support allow small companies to avoid the problems associated with excessive dependence on small service organizations or freelance consultants.
Working with Progent enables your company to:
- Prevent Over Dependence on Individual Support Consultants
For network services, small companies often depend heavily on freelance consultants. Although individual support engineers have lower expenses than larger support firms and can afford to bill apparently smaller rates, individuals are frequently unable to react quickly to urgent problems. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for help in case of a crisis. The more your small business expands, system downtime or problems with line-of-business programs become more costly. The money you believed you were conserving on a freelancer can disappear fast because of lost output. In addition, when freelance engineers confront unfamiliar problems, the lack of a large engineering group to count on for help forces them to train with the meter running while your organization ends up footing the costs for their continuing training.
- Have Access to Expertise in Complex Network Solutions
The majority of smaller support organizations or independent consultants focused on small company IT consulting are capable of delivering connect-the-dots fixes but don't have the background to deal efficiently with complex IT infrastructures that have a variety of platforms, numerous offices, VoIP systems, mobile clients, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your small business because enterprise environments are by nature complex, support problems require in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and protection requires enterprise-proven best practices.
- Create a Firm Foundation for Growth
Small companies often begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid fixes often get piled on top of a tenuous foundation. As a business grows, stability and scalability issues can undermine the productivity of the business. Such environments need thorough evaluation, smart business planning, and broad-based experience to migrate to a network infrastructure that will act as the reliable foundation to meet current business needs and ease future expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies require guidance and education to work through an increasingly complicated maze of technology alternatives offered for enabling growth and improving efficiency. They do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides services only. This allows Progent to align technical support with the real needs of clients. Combining network support and product selling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the true requirements of a client.
If your Cary, North Carolina business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).