Low-cost Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Cary, NC
By delivering world-class support when you need it, providing in-depth knowledge for critical applications, offering innovative services such as virtual data center hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information network and minimize support expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small businesses as to large corporations but that smaller organizations lack the economy of scale to spend aggressively in computer technology and in-house service groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to deliver the network support your company needs when you require it and at prices you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for major projects like application development, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to assist your business to design and implement your cloud strategy.
Main Products and Technologies Supported by Progent for Cary, North Carolina Businesses
A Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE networking consultants and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Cary, NC small businesses for a broad range of information technologies including:
Service Delivery Options for Cary, North Carolina Companies
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing IT support is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for an array of network support delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can help clients to analyze and fix hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup process for new clients to address emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's online network support expertise.
- On-site Support
Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to give small businesses the ideal combination: hands-on service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, refer to Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable access to world-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for business software such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects including office moves and massive software migrations, longer term projects such as business information software development and support, relational database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online consulting to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Cary, North Carolina Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate IT consulting enable small businesses to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.
Working with Progent's Experts allows your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For network services, smaller companies often rely heavily on freelance engineers. Though freelance support engineers carry lower expenses than larger IT service organizations and can typically charge nominally lower rates, they are sometimes unable to react quickly to critical network problems. If an independent engineer is occupied with different customer, ill, on vacation, or in training, the absence of backup staff may force your company to go without assistance in case of an emergency. The more your small business grows, network downtime or difficulties with critical programs get more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lower output. Also, when freelance consultants encounter new technologies, the lack of a large consulting team to rely on for assistance forces them to learn with the meter running while your organization ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Advanced IT Solutions
The majority of small support organizations or freelance consultants specializing in small company IT support are capable of providing connect-the-dots fixes but lack the background to work cost-effectively with complicated network infrastructures with a variety of operating systems, multiple sites, VoIP systems, mobile workers, integrated accounting and operational applications, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because big-company networks are inherently complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-proven best practices.
- Build a Firm Foundation for Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get piled onto of a marginal foundation. As a business grows, stability and expandability issues can obstruct the success of the business. Such networks require thorough evaluation, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet current business needs and support downstream expansion.
- Partner with Solution Consultants, Not Product Vendors
Small businesses require direction and education to navigate through an increasingly complex maze of technology alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to match consulting services with the real needs of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the true requirements of a client.
How to Contact Progent
If your Cary, North Carolina business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).