Fast, Low-cost Online Network Support for Cary, North Carolina Small Companies
For over two decades, Progent has focused on providing enterprise-quality network support to customers with small-business budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office network, custom remote troubleshooting technology, a substantial team of engineers accredited in a broad range of technical disciplines, a Help Desk Call Center service model that promotes efficiency and ensures follow-through, a global team of on-line service experts, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network problems in the shortest time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT service personnel. This can cut costs and minimize technical risks for big projects such as application design and development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Key Technical Areas Supported by Progent for Office Networks in Cary, North Carolina
Progent provides the services of accredited experts for all aspects of information technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Cary, North Carolina Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing network support is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, thorough activity documentation, reliable follow-through, and strict cost control across a range of IT service delivery modes that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small companies the best of both worlds: on-premises service professionals when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses who require fast and reliable access to an online Contact Center with efficient phone assistance, remote repair tools, and enough technical strength for full escalation. Because smaller businesses usually have tight information technology budgets and can spare little management attention for handling IT support tasks, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business information networks are always up and running. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection engineering, non-stop network design, virtual server solutions, plus integration, programming and training for small business applications including financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and massive system migrations, longer term initiatives such as business reporting application development and support, relational database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange Server and MS SQL in order to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small organizations. Because Progent uses the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, protection and efficiency is continually tracked, and systems are regularly archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition simple for clients to transfer to a different service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the mixed- platform and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT data protection and incident reporting.

The scope and size of Progent's consulting team bring a unique array of advantages to organizations trying to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a wide range of technical tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT help, but also a consultant with proven methods for solving real-world IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you owe only for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no retainer for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size bills for quick fixes. An additional benefit of granular pricing is that clients won't be inclined to permit incipient issues to fester until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of detailing and archiving service records allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Cary, North Carolina company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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