Immediate, Affordable Online Computer Technical Support for Cary, North Carolina Small Companies
For over twenty years, Progent has specialized in delivering world-class computer support services to customers who have small-company budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office network, sophisticated online troubleshooting technology, a substantial team of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center service model that promotes efficiency and ensures follow-through, a global team of remote service professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving network issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT service group. This can cut costs and minimize technical risks for big IT initiatives like software programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to certified experts to assist your company to design and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Businesses in Cary, North Carolina
Progent provides the services of certified consultants for all facets of business network technology deployed in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Cary, North Carolina Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering computer support is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid response, thorough service records, reliable follow-up, and strict expense control across an array of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small companies the ideal combination: hands-on service professionals when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and support for business software including accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with short-term projects including site relocations and massive system upgrades, longer term initiatives like management information software development and customization, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition convenient for customers to transfer to a different service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit small businesses with mixed environments to save significantly on the costs of hardware, system support, and IT administration while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the client's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Cary, North Carolina Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support enable small companies to avoid the problems related to excessive reliance on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT services, small companies often depend excessively on independent engineers. Though freelance service providers carry lower overhead than more substantial support firms and can afford to charge apparently lower fees, individuals are sometimes unable to respond rapidly to urgent situations. If a freelance engineer is busy with another client, ill, on vacation, or in class, the lack of backup staff may require your company to wait for assistance in case of an emergency. As your small business grows, network downtime or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can disappear quickly because of lower productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to count on for assistance requires them to train on the job while your business ends up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    The majority of smaller service firms or independent consultants who concentrate on small business IT support are capable of providing routine fixes but lack the background to work cost-effectively with complicated network configurations that have a variety of platforms, numerous locations, Voice over IP systems, remote clients, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large group of experts can benefit your business because big-company networks are characteristically complex, integration issues demand thorough understanding of in many technical areas, and reaching a high degree of robustness, availability, and security calls for industry-proven processes.

  • Create a Solid Basis for Seamless Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a strong basis, a series of band-aid fixes often get thrown on top of a weak structure. As a business grows, reliability and expandability issues can undermine the productivity of the business. These networks require thorough assessment, intelligent business analysis, and broad-based experience to migrate to a network infrastructure that can act as the solid foundation to meet critical business needs and support future expansion.

  • Work with Solution Providers, Not Resellers
    Small companies need direction and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting support with the real needs of clients. Combining network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual needs of a small business.

Get in Touch with Progent
If your Cary, North Carolina company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent can help organizations of all sizes to follow best practices to set up SCVMM 2012 hosts, networking, storage, and library resources; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help your business to move from a legacy version of System Center Virtual Machine Manager or from a third-party management system, and Progent can show you how you to optimize and repair your existing SCVMM environment so you get the highest possible return on investment.

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SMS Upgrade Technical Support
Network Consultants for SMS Server 2003 Upgrade

Microsoft Systems Management Server offers extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software products by making it easier to copy system images, control mobile devices, and run management utilities. In addition to alerting you about techniques to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT projects that cover processes that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to develop efficient procedures and policies to manage handheld computers and intelligent mobile phones so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security strategy that incorporates policies, procedures and IT products to keep your IT computer system protected.

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Microsoft SQL Server Support and Integration
SQL Server Integration

Progent's certified SQL Server application programmers and database administrators offer online expertise to assist organizations of any size to create, manage, and maintain applications based on the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server experts offer support for any phase of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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SCCM Security Onsite Technical Support

Configuration Manager automates application and device deployment at scale, streamlines compliance settings control, inventories network assets, protects against company data leakage, performs health reporting, allows secure end-user self service, and delivers a single point of control for administering multi-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can assist you with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

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Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progentís Microsoft Premier IT support experts. With Progent's affordably priced network service packages, small and midsize organizations can choose a basic System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small company networks enterprise-class availability, protection, and performance.

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SQL Server Coding
MS SQL Server Specialists

SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of designing, deploying, administering, and using company data and analytical programs on platforms ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in planning and deploying information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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Progent's Citrix-authorized engineers can assist your company to evaluate the strategic benefits of XenServer as well as additional Citrix platforms, and can assist you to plan, test, implement, troubleshoot, and support a XenServer installation. Progent can in addition analyze your current XenServer deployment and show you how to optimize consolidation, responsiveness, security and compliance, availability, and recoverability.

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Aironet Wireless Access Point Specialist

Progent's Cisco-certified wireless consulting experts can help organizations of all sizes to plan, implement, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the performance, coverage, capacity, scale, security and manageability required for transparent access between wireless and wired network infrastructure. Progent offers efficient online and on-premises support for both end-of-life and current 802.11ac Aironet APs and Progent can help your business plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.

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GIAC Security and Compliance Test Services

GIAC was established in 1999 to validate the knowledge of network security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer support for any of the network security services covered under GIAC accreditation including auditing infrastructure vulnerability, security incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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Router Training
Training for Windows

Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Medium-size businesses who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

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Endpoint Monitoring and Reporting On-site Technical Support

ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your business.

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Windows SharePoint Services Support and Integration

Progentís Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for intelligently coordinating people, groups and information. Microsoft SharePoint Server provides a common location for your workers or clients to access, organize, distribute and manipulate relevant information, files, and software and to interact with one another. SharePoint allows quicker and better decisions, more effective access across groups and more streamlined business processes. Windows SharePoint Services connect workers, clients, teams and major tasks with the data theyíve created in a manner that makes data easy to find, retrieve and re-use. Progent's certified SharePoint experts can assist you to manage your current SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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CRISC Certified Network Risk and Information Systems Control Architect Engineer

Progent can provide the services of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management strategy following leading practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.

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Progent's remote access and smartphone synchronization specialists can assist your business to design and configure secure access solutions for off-site desktops, notebooks, and smartphones so they work seamlessly with your information network, allowing you to improve the efficiency of your remote workforce.

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Microsoft SQL Server Online Troubleshooting
Computer Consultant for SQL Server Business Intelligence

Progentís Microsoft certified consultants can provide small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the rapid development of enterprise-class business programs that can give your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to offering consulting, maintenance and problem solving services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.

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Wi-Fi Integration Services
Wireless LAN Professionals

Progent can show you how to design, configure, manage, and troubleshoot an efficient Wireless network architecture, recommend sensible hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you build a thorough 802.11ac wireless network security plan that is well integrated with the security strategy for your entire business network.

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Fault Tolerant Data Center Support and Setup
Clustered Server Online Technical Support

Progentís fault tolerant system consultants provide non-stop computing support, disaster recovery services, system load balancing, non-stop interoffice connectivity, fault-tolerant Internet connection design, fault-tolerant data center support, and other non-stop networking support to help your company design a non-stop network for mission-critical applications. Progent has the background to design economical, non-stop networks by utilizing the expanding suite of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet connection and intelligent network load balancing.

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Microsoft AD Engineer
Consultant for Microsoft Active Directory

Microsoft Windows Enterprise Directory demands significant hands-on experience to configure efficiently across a large corporation. Progentís Microsoft Certified consultants are skilled in planning, integrating, and supporting complex Enterprise AD installations. Progentís fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, dealing with residual beta software configuration objects in online Active Directory environments, and fixing unsuccessful installations of Active Directory and Active Directory-integrated applications.

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Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified email/telephony solutions for companies. Progent offers affordable Exchange Server support services to enhance email security and virus protection, provide fault tolerant email, and implement remote and mobile email connectivity. Progentís Microsoft Exchange help and support offerings can assist you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.

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Microsoft ISA Server IT Consultants
Internet Security and Acceleration Server Computer Consulting

Progentís Microsoft certified consultants offer small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can protect your IT system from attack by outside and inside sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many attacks that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through expert planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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Juniper SSG320M Router Cybersecurity Firms
Juniper SSG320M Router Consultant

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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Office 365 IDFix Remote Troubleshooting On-site Support for Hybrid Office 365 integration
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Mac Phone-based Consultant Services
Mac Online Engineers

Progent offers national online technical support and consulting services for businesses that run Apple macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft Windows technology. Progent's engineers offer macOS and OS X users a variety of services such as desktop assistance, upgrading to the most recent version of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent can also help your business with iPhone and iPad integration and management, or moving to iCloud. Online technical support provides maximum return for your IT dollar by preserving user efficiency and shortening the time billed for computer analysis and repair. Advanced online support utilities and experienced technicians and engineers combine to enable Progent to solve most network issues without squandering time and money by going to your site. In most of situations your network issues can be dealt with by telephone or through a combination of phone help and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM certified security professionals to assist with the toughest network problems.

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Internet Connection Engineers
Internet Service Provider Selection Specialist

Progent can provide the cost-effective support of online Internet connectivity experts to help your company to evaluate or update your ISP services so your Internet access solution aligns with your business needs. Services provided by Progent's engineers include assessment of your existing bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and managing a smooth move to a different ISP and/or service plan. Provisioning can include enhancing existing routers and deploying additional ones, implementing firewalls, and upgrading dependable BGP configurations.

Online Consulting for Server Consolidation Virtualization Engineers
Security Consultancy for Palo Alto Networks PA-3000 Series Firewalls
Palo Alto Networks FireWalls Security Organization

Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity environment that spans your data center and cloud-based assets and protects any user anywhere with any endpoint device.

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Setup and Support for Shared Help Desk Ticketing
Extended Call Desk On-site Support

Progentís Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading shared professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

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Microsoft ISA Server Professional

Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 consultants can help you to design, install, and manage a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and ease-of-use that your business requires.

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Dynamics GP Online Consulting
Remote Support Services for Dynamics GP/Great Plains

Microsoft Dynamics GP allows you to expand and control your company better by offering easy availability of decision-driving information and a fast return on investment. Microsoft Dynamics GP/Great Plains offers major productivity benefits such as its ability to expand the reach of your organization, handle your accounting, automate financial processes, standardize procedures across your company, refine inventory control, increase order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can help you set up and maintain a reliable, secure server and communications foundation to support Great Plains, and can offer expert Microsoft Dynamics GP support professionals to help you derive all the benefits of your Microsoft Dynamics GP/Great Plains business management system.

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PC Desktop Repair Installation
Computer Consultation for Microsoft and Apple Mac Desktop

Progent can deliver a variety of affordable online and onsite support services to help you to install, manage, and troubleshoot desktops and handhelds powered by Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.

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SharePoint Server 2010 IT Services

Progent's Microsoft-certified engineers can provide affordable online support and programming services to help you to design, deploy, administer, and maintain Microsoft SharePoint 2010 installations that can include web sites able to function as portals, extranets, document and media management tools, blogs, data warehouses, business information systems, enterprise-wide search, Visio-driven workflows, and other utilities to support and enhance teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's familiar desktop programs including Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from previous versions of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 environment.

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Windows 2008 Information Technology Consulting
Windows Server 2008 R2 Computer Consultant

Microsoft Windows Server 2008 represents an important step forward in making information systems more secure and available, simpler to virtualize and manage, faster, and able to offer an improved platform for web publishing. Progent can assist your business get the most from the enhancements built into Microsoft Windows Server 2008 by delivering consulting, tech support, training, staffing, network monitoring, and security services.

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MSF Computer Setup

When performing IT tasks for enterprise customers, Progent follows a structured approach driven by specified milestones so as to achieve financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Methodology follows accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design tuning, and expert implementation. All facets are documented to provide a comprehensive summary of technical services delivered and to help in ongoing system support.

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ProSight Ransomware Recovery Online Support

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks.

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Aironet Outdoor Wi-Fi Access Point Consulting
Aironet 802.11ac Access Point Information Technology Consulting

Progent's Cisco-certified wireless networking consulting experts can assist organizations of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the throughput, coverage, density, scale, security and ease of management needed for transparent access between wireless and wired network infrastructure. Progent offers efficient remote and onsite support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor Aironet access points.

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Penetration Testing Cybersecurity Contractor

Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progentís security professionals can run extensive penetration checks without the knowledge of your organization's in-house IT resources. Unannounced penetration testing shows whether current security monitoring systems such as intrusion detection alerts and event history analysis are correctly set up and consistently observed.

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SQL Server 2012 Security Network Consultant
Microsoft SQL Server 2012 Support Services

Progent can provide the expertise of certified consultants as well as experienced database application developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to assist your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's test lab, design and carry out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and define an efficient and secure network infrastructure that helps you realize the full business benefit of SQL Server 2012.

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Progent provides consulting for security auditing software including Microsoft Baseline Security Analyzer for running a variety of programmed network testing scans to uncover potential security problems. Progent has broad experience with security auditing tools and can show you how to understand audit reports and react effectively. Progent can show you how to build protection into your company operations, install auditing tools, define and deploy a protected network architecture, and suggest policies to optimize the safety of your network. Progent's security consultants are available to help you configure a firewall, design safe remote access to email and data, and integrate VPN. Progent's qualified security engineers can validate the protection of web-based software and can provide extensive information security audits of company-wide security to validate your organization's compliance with important international security standards such as HIPAA, PCI, and ISO 17799.

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SCVMM 2016 Virtual Switch Technology Consulting Services
SCVMM 2016 and Windows Server 2016 Support and Help

System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management products and is intended to provide a centralized solution for deploying and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate efficiently from older releases of VMM, design workflows for creating and deploying virtual machines and hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches, write and refine PowerShell scripts, and help you evaluate the potential advantages of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware vSphere expertise.

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Progent's Microsoft-certified consultants can assist your company to streamline desktop PC change and update deployment by delivering support for management platforms such as Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.

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Learn for InDesign
Apple Final Cut Pro Learn

Progent's Mac consultants can support the creative facets of Macintosh environments by offering consulting services and education in graphics, sound, and video. Progent's consultants offer help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.

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Progent's business climate will make you a better consulting professional by improving your information technology knowledge and boosting the loyalty of your clients. Progent makes good on this commitment by recruiting the best professional talent for you to operate with, offering an advanced system infrastructure, running specialized application tools to deliver the maximum quality of service, and by streamlining proven business structures for attracting and retaining clients.

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Wireless Site Survey Computer Consulting

Progentís Wireless Site Survey assists you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network customized for your environment, offering your business a wireless solution that delivers the coverage, performance, capacity, Quality of Service, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service.

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