Professional Remote Support for Cary, North Carolina Small Business Computers from Certified Engineers
Small companies have traditionally been overlooked by large IT support firms. Some small companies permit themselves to grow dangerously reliant on freelance consultants or small consulting firms who lack the bandwidth or extensive skill sets to react quickly or efficiently to network emergencies. Still other small companies resort to giant service firms that employ technicians taught to offer standardized solutions to common issues but who do not have the background and versatility to deal with the variety of configurations and lack of standardization that characterizes small company information systems.
Progent's time-tested methodology for providing low-cost and effective network service to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the United States. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service group. This can save money and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide the services of certified experts to assist your business to plan and implement your cloud strategy.
Primary Areas of Expertise Serviced by Progent for Businesses in Cary, North Carolina
Progent's national group of industry certified support professionals provides support for virtually all aspects of information systems deployed by organizations of any size. Areas supported by Progent in Cary include:
Service Delivery Alternatives for Cary, North Carolina Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive service records, dependable follow-up, and strict cost control across a range of IT service delivery modes that include remote repairs, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's online network support expertise.
- Onsite Service
Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to give small companies the best of both worlds: hands-on support professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more about why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues. for more information, see Help Desk Services.
- Help Desk Sharing Services
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's roster of certified technical support technicians and subject matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, see Progentís Help Desk sharing services.
- IT Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection engineering, high availability it system consulting, server virtualization strategies, plus integration, customization and training for business applications such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term initiatives like customizing an older MRP platform to a modern MS Dynamics 365 package, relational database software development and administration support, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and malware removal.
- Network Infrastructure Support Services for an At-Home Workforce
Progent can help small and medium-size companies to design, deploy and debug the network infrastructure for offsite workers. Areas of infrastructure where Progent's consultants offer guidance include secure and efficient VPN connectivity, VDI desktop platforms, router integration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. To learn about Progent's infrastructure support services for teleworkers, visit infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition convenient for clients to migrate to a different service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced online support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government mandates for network information protection and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful array of advantages to organizations wishing to increase the business value of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, in the trenches of IT service, executing a broad range of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for solving real-world IT problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates big bills for quick fixes. Another benefit of granular billing is that customers will be less inclined to allow minor problems to stay unaddressed until they become big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports given by each staff member to each customer. The practice of documenting and archiving support activity allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
In case your Cary, North Carolina company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).