Cary, NC Remote Help from Certified Computer Network Troubleshooting Consultants
Progent's computer troubleshooting services can deliver your Cary, NC company cost-effective and dependable support from enterprise-class network engineers. By delivering network consulting help when you require it, offering specialized knowledge for line-of-business technologies, offering unique support such as automated network monitoring, and charging only for services you use, Progent gives your Cary, North Carolina business an affordable alternative for maximizing the business value of small business networks. If you have a local system, connect to cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to create and maintain a reliable and secure information network and to have fast access to the skilled help typically restricted to enterprises who can support a sizeable internal IT organization.
For mid-size and large companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house IT support personnel. This can reduce expenses and minimize technical risks for big projects like software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited consultants to assist your company to design and execute your cloud strategy.
Main Technologies Serviced by Progent for Office Networks in Cary, North Carolina
Progent's nationwide team of certified support professionals provides help for all aspects of network technology used by businesses of all sizes. Technologies supported by Progent in Cary include:
Service Delivery Alternatives Available for Cary, North Carolina Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and tight expense monitoring for a range of IT support delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair hardware and software issues without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to address emergency network problems and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out more information about Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are intended for all companies who require fast and dependable access to a professional Helpdesk with efficient phone support, online repair tools, and sufficient technical depth for full problem escalation. Since small and midsize companies usually have tight information technology funds and can spare scant executive bandwidth for dealing with network support, Progent's Helpdesk Services could be the most efficient way to make sure that business computer networks are always up and running. Learn more details concerning Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network engineering, virtual server solutions, plus integration, programming and support for small business programs including financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended initiatives like business analytics software programming and support, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of availability, security, and performance than is possible with the type of in-house data center that is practical for most small businesses. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for customers to migrate to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the multi- platform and non- standardized networks typical of small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network security and can help with complex security projects like SIEM solutions to help enterprises meet business standards and government requirements for IT data security and reporting.
The scope and depth of Progent's consulting staff offer a powerful array of benefits to customers trying to maximize the productivity of their IT system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of network support, executing a broad variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for resolving actual IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size invoices for quick solutions. Another benefit of granular billing is that your company won't be tempted to permit minor problems to fester until they become major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Cary, North Carolina company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).