Professional Remote Help for Cary, North Carolina Networks from Certified Consultants
Small companies have traditionally been ignored by large IT service organizations. Some small companies permit themselves to grow excessively reliant on freelance consultants or small consulting organizations who don't have the bandwidth or broad skill sets to respond quickly or effectively to technical emergencies. Still other small businesses turn to mass-market service firms that employ technicians trained to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the diversity of configurations and absence of standardization that characterizes small company information systems.
Progent's time-tested methodology for delivering affordable and effective technical service to small businesses has made Progent among the premier Microsoft-certified IT service firms in the country. Progent has delivered remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. This can cut costs and help meet schedules for big projects like software design and development, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can also provide the services of certified experts to assist your business to plan and implement your cloud strategy.
Key Technologies Supported by Progent's Consultants for Businesses in Cary, North Carolina
Progent's national team of world-class experts offers assistance for virtually all facets of information systems found in businesses of any size. Areas served by Progent in and around Cary include:
Support Delivery Options for Cary, North Carolina Businesses
Progent has a variety of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive service records, reliable follow-through, and strict cost control across a range of network service delivery alternatives that include online repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist clients to analyze and fix network problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to resolve most IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to address urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's remote computer support services.
- On-site Support
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site support visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize businesses affordable availability of world-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability network engineering, virtualization solutions, plus integration, customization and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as office moves and massive software upgrades, longer term projects such as management reporting application programming and customization, relational database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host critical business applications such as Exchange and MS SQL in order to provide small businesses with higher levels of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small organizations. Because Progent uses the same facilities that support the equipment of many of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to a different support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- platform and non- standardized networks common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Cary, North Carolina Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting enable small and midsize businesses to avoid the pitfalls related to over dependence on small service firms or freelance engineers.
Teaming with Progent enables your company to:
- Avoid Over Reliance on Freelance Consultants
For IT support, small companies often rely heavily on independent consultants. Though individual service engineers carry lower expenses than larger IT service organizations and can typically charge nominally smaller fees, individuals are sometimes spread too thin to react rapidly to urgent network problems. If an independent engineer is busy with another client, ill, on travelling, or in class, the lack of replacement personnel may require your company to wait for assistance during a crisis. As your small business grows, network unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can evaporate fast due to lower output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a big consulting group to depend on for help requires them to learn on the job while your company ends up footing the bill for their ongoing training.
- Have Access to Expertise in Complex IT Solutions
The majority of small support organizations or independent consultants specializing in small company network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures that have mixed operating systems, numerous offices, VoIP systems, mobile workforces, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large team of experts can be valuable to your business because enterprise environments are by nature complex, support issues require thorough knowledge in many technical areas, and achieving a high level of stability, reliability, and security requires industry-tested processes.
- Create a Solid Basis for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Without a strong basis, a sequence of band-aid repairs commonly get tossed on top of a tenuous foundation. As a business evolves, reliability and expandability issues can obstruct the success of the business. Such environments require thorough evaluation, intelligent strategic planning, and in-depth expertise to upgrade to a network infrastructure that can act as the reliable basis to handle current business requirements and ease downstream expansion.
- Team with Solution Consultants, Not Product Vendors
Small companies require direction and education to navigate through an ever more complex maze of IT alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services only. This permits Progent to match technical services with the genuine needs of clients. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the actual needs of a small business.
How to Contact Progent
If your Cary, North Carolina company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).