Low-cost Network Troubleshooting from Microsoft and Cisco certified Professionals for Businesses in Cary, NC
By offering professional support when you need it, making available in-depth knowledge for critical applications, providing high-value services like virtual server hosting, billing solely for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and cut service expenses. Progent appreciates that information system protection, reliability, and efficiency are just as critical to small companies as to major enterprises but that small companies don't have the leverage to spend aggressively in information technology and internal support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's ability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing services to add to the skills of your internal network service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to assist your business to plan and execute your cloud computing strategy.
Core IT Areas Serviced by Progent for Office Networks in Cary, North Carolina
Progent's team of certified engineers provides assistance for all aspects of network technology found in companies of all sizes. Practice areas served by Progent in Cary include:
Support Delivery Alternatives for Cary, North Carolina Companies
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, and IT management. Progent's paradigm for providing computer support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for an array of network support delivery alternatives that include online troubleshooting, in-person help, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair network problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small companies the ideal combination: onsite support professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues. To learn more, see Help Desk Services.
- Shared Help Desk Services
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progentís Help Desk Co-management services.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and training for business programs such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as office relocations and major software upgrades, extended projects like customizing a legacy MRP system to a modern Microsoft Dynamics 365 solution, database application development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.
- Network Infrastructure Expertise for Teleworkers
Progent can help small and mid-size businesses to plan, implement and debug the infrastructure required for work-from-home employees. Aspects of network infrastructure for which Progent's consultants offer assistance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet connectivity. For details about Progent's network infrastructure expertise for telecommuters, refer to network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in an environment that not only provides the highest level of availability and expandability but that is in addition simple for customers to migrate to a different service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with mixed environments to save significantly on the expense of capital equipment, system support, and network management while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on system protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT information protection and incident reporting.
The scope and depth of Progent's engineering staff offer a unique set of benefits to companies wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry experience, at the forefront of IT service, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven approaches for solving actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids major bills for fast solutions. An additional benefit of granular pricing is that your company will not be inclined to permit minor problems to stay unaddressed until they grow into big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by each consultant to every customer. The practice of detailing and archiving service activity results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Read more about Progent's knowledge transfer services.
How to Contact Progent
In case your Cary, North Carolina company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).