Quick, Low-cost Remote Network Support for Cary, North Carolina Small Businesses
For over two decades, Progent has focused on providing world-class network support to clients who have small-company budgets. Progent has developed a unique support solution that features a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting tools, a large team of consultants certified in a broad range of technical practice areas, a Help Desk operational model that maximizes responsiveness and guarantees follow-up, a worldwide team of remote service experts, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT service staff. This can cut costs and help meet schedules for major IT initiatives like application programming, disaster recovery planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Companies in Cary, North Carolina
Progent's national team of industry certified consultants provides help for virtually all facets of network technology deployed by organizations of any size. Technologies supported by Progent in Cary include:

Support Delivery Options for Cary, North Carolina Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, and network administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast response, thorough activity records, consistent follow-through, and strict cost control for a range of network support delivery alternatives that include remote troubleshooting, on-premises support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's IT consultants makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details about how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues. For details, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with vital technologies including Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security consulting, non-stop network design, virtual server solutions, plus configuration, programming and training for small business programs including financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and massive software migrations, extended projects such as upgrading an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, database application programming and administration support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Network Infrastructure Guidance for Telecommuters
    Progent can assist small and mid-size businesses to plan, set up and debug the network infrastructure to support telecommuters. Aspects of network infrastructure for which Progent's consultants offer support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN design and deployment, and robust Internet connections. To find out about Progent's network infrastructure consulting services for telecommuters, see network infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the licenses in the client's hands so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Cary, North Carolina Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network support allow small businesses to avoid the pitfalls associated with excessive reliance on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, small businesses sometimes rely heavily on freelance engineers. Though individual support providers have lower overhead than more substantial IT service firms and can typically bill apparently lower fees, freelancers are sometimes too overworked to react quickly to critical situations. If a freelance engineer is busy with another customer, ill, on vacation, or in training, the lack of replacement staff may require your company to go without help during an emergency. As your company expands, system downtime or problems with line-of-business programs get more costly. The money you believed you were saving on a freelancer can disappear quickly because of lost productivity. Also, when freelance consultants confront unfamiliar technologies, the lack of a large engineering group to fall back on for assistance forces them to learn on the job while your company winds up with the bill for their continuing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many smaller service firms or independent engineers who concentrate on small business IT support are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT environments with a variety of operating systems, many offices, Voice over IP systems, mobile workforces, interconnected accounting and analytical applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive group of experts can be valuable to your small business because big-company environments are characteristically complex, support problems demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for enterprise-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a strong architecture, a series of ad hoc repairs commonly get tossed onto of a marginal structure. As a company grows, stability and scalability problems can undermine the success of the business. These networks need proper evaluation, intelligent business analysis, and in-depth experience to upgrade to a network environment that will act as the reliable foundation to handle critical business needs and ease downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller businesses require guidance and insight to work through an ever more complicated array of technology options available for enabling business growth and enhancing productivity. They do not need an IT engineer or service firm that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This permits Progent to align technical services with the genuine needs of clients. Mixing network support and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the true needs of a customer.

Contact Progent
In case your Cary, North Carolina business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for quick solutions so you won't be forced to permit simple problems to fester.

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    Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements favorably impact key facets of IT such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and rollout plan, and train your IT team to maintain your Exchange Server 2013 environment. Progent also offers ongoing online consulting and management services for Exchange Server 2013.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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    Hyper-V 2016 incorporates key features initially designed for and refined on Azure, one of the world's largest public clouds. This significantly improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to support your vital applications, design an efficient network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade strategy, train your IT administration and technical support personnel, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 investment gives you the highest possible business value.

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