Cary, NC Online Help from World-class Network Troubleshooting Professionals
Progent's network tech support services can provide your Cary, NC company cost-effective and dependable access to Microsoft and Cisco certified computer engineers. By providing network support help when you need it, providing specialized expertise for line-of-business technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Cary, North Carolina company an affordable option for optimizing the business value of small-scale business information systems. Whether you have an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to create and maintain a reliable and safe IT system and to benefit from quick availability of the skilled consulting typically available only to businesses who are able to maintain a large internal IT staff.
For medium-size and enterprise companies, Progent can provide co-sourcing services to add to the skills of your internal network service team. This can cut costs and minimize technical risks for big projects such as software development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your company to design and execute a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Office Networks in Cary, North Carolina
Progent provides the support of qualified consultants for all aspects of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent include:
Service Delivery Alternatives Available for Cary, North Carolina Companies
Progent offers a selection of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's model for providing network support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes fast support, comprehensive service records, dependable follow-up, and strict expense control for a range of network service delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's remote computer support services.
- On-site Support
Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online service engineers to give small businesses the optimal solution: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to register for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, server virtualization solutions, plus configuration, programming and training for business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including office moves and major software migrations, longer term projects such as business information software programming and support, database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical business applications like Exchange and SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and performance than is possible using the class of on-site data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition easy for customers to transfer to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the multi- platform and loosely standardized environments typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support services to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government mandates for network information protection and incident reporting.
The scope and size of Progent's consulting team bring a unique set of benefits to organizations wishing to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, in the trenches of IT support, executing a wide range of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for fixing real-world network problems efficiently.
Find out more about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for services provided during normal working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with big bills for fast solutions. Another benefit of granular pricing is that customers will be less inclined to permit incipient issues to stay unaddressed until they grow into major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of detailing and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Cary, North Carolina business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).