Quick, Low-cost Online Computer Support for Cary, North Carolina Small Businesses
For over two decades, Progent has focused on providing enterprise-quality IT support services to clients with small-company IT budgets. Progent has developed a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online repair tools, a substantial pool of consultants accredited in a wide array of IT practice areas, a Call Center service model that promotes responsiveness and ensures follow-up, a worldwide team of on-line service experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement your cloud computing strategy.

Core Technologies Serviced by Progent for Businesses in Cary, North Carolina
Progent provides the services of qualified consultants for all facets of information technology found in small and midsize organizations. Products and technologies supported by Progent include:

Support Delivery Options for Cary, North Carolina Businesses
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, consulting, and network administration. Progent's paradigm for providing network support is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Service Model promotes rapid support, comprehensive service records, consistent follow-up, and strict cost monitoring across a range of network support delivery modes that include online troubleshooting, on-premises support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small and midsize companies the optimal solution: onsite service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The wait time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, see Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, visit Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, programming and training for business software including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as office moves and major software migrations, extended initiatives such as customizing an older ERP system to a current MS Dynamics or Dynamics 365 solution, database application programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and virus removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size companies to design, deploy and debug the infrastructure for at-home workers. Areas of infrastructure for which Progent's consultants can deliver support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network design and implementation, and robust Internet connections. To find out about Progent's infrastructure expertise for remote workers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition convenient for customers to migrate to a different support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for IT data protection and incident reporting.

The breadth and size of Progent's consulting team offer a powerful set of advantages to companies trying to maximize the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for repairing real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for fast solutions. Another benefit of granular billing is that you are less tempted to permit simple problems to fester until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each consultant to every customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT staffs gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cary, North Carolina company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These enhancements affect key IT areas like ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.

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    Progent's Microsoft-certified consultants can provide small and midsize businesses IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a central location for your workers or clients to access, manage, distribute and interact with useful data, documents, and applications and to interact with other people. It allows faster and more intelligent decisions, more effective sharing across teams and more economical business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available within and outside a business network. Windows SharePoint Services connect employees, customers, teams and projects with the information they've developed in a manner that makes data easy to locate, retrieve and apply.

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    Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and can build or update .NET applications rapidly and affordably.

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    Progent's expert software programmers, relational database designers, and program managers can help enterprise clients to complete development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to seasoned project managers for advanced planning and project co-ordination or Progent can help clients plug expertise gaps by offering database architects and software programmers skilled in building RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to incorporate SharePoint with additional applications such as SQL Server and Office Excel to build data-intensive intranets and portal sites. Progent also can provide experience with web development tools and can assist clients to create, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.

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    ProSight LAN Watch is Progent's server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity.

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    Progent provides a selection of IT service packages for small organizations. These information technology outsourcing and network monitoring services are built around the proactive problem solving capabilities of Microsoft System Center Operations Manager 2007, a next-generation network and system support software platform that monitors the reliability, throughput, and security of your network and identifies incipient problems before they can bring down your system. With Progent's affordably priced network support packages, small organizations can choose a basic co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution.

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    Progent's Microsoft-certified professionals have 20 years of background designing, installing, and supporting email solutions for businesses in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system offers compliance, high uptime, easy access for remote and mobile users, time-saving management tools, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010 Server, Microsoft Exchange 2007, Exchange 2003, and Exchange 2K. Progent can also assist small or medium businesses to upgrade to Microsoft Exchange 2016 or Microsoft Exchange 2013.

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    Progent's proven ransomware recovery experts can assist your business to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's data protection experts can assist you to design, implement and debug a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image-based backup/recovery for virtual machines and physical machines, works with all leading public clouds, and allows you to create a data protection solution with a minimum RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by human mistakes, computer glitches, ill-intentioned users, and external assaults such as ransomware. To find out more, see ProSight Data Protection Services 360 Backup services.

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    Microsoft SQL Server 2014 includes major improvements in critical areas such as performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services that include system design, configuration, management, remediation, and software development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.

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    Progent's ransomware experts can help your business to assess your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a threat actor, and restore a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are on the move within office, hospitality, health-care or other venues where management requires user endpoints that provide more administrative control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many components of your Wi-Fi infrastructure including wireless access points, routers, wireless LAN controllers, and call management tools. Progent's certified consultants offer online and on-premises support to help your organization create and administer a Cisco wireless IP phone solution by delivering integration services that range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.

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    Progent's SonicWall firewall consultants can show you how to integrate, maintain, and update SonicWall firewall/VPN devices including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design security into your business processes.

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    Progent's work environment will allow you to become a better consultant by improving your technical skills and increasing the satisfaction of your customers. Progent makes good on this promise by recruiting the top consulting experts for you to work with, providing a state-of-the-art system infrastructure, running specialized application utilities to enable the maximum quality of support, and by streamlining our operational structures for finding and maintaining clients.

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    Progent's non-stop inter-site connectivity and fault tolerant network infrastructure engineers can help small organizations create zero-downtime Interoffice connectivity via fully redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement fault tolerant Inter-office networks based on zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice connectivity.

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    Progent can help you plan and execute a smooth move to Microsoft Dynamics GP so that you preserve your information, strengthen your security, enhance your management reporting, take full advantage of Microsoft Office integration, and reduce business interruption by designing and following a sensible migration strategy. Progent can also help train new Dynamics GP 2010 users so you don't lose productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce custom business software and eCommerce solutions that integrate transparently with Dynamics GP 2010/Great Plains 2010.

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    Progent can provide small and mid-size companies overflow or fully outsourced Help Desk call center support for at-home employees.

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    Progent's certified Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting services covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and high availability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security gaps.

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    Progent has a long background delivering a full-spectrum of online network support and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the pioneers in providing advanced online network support and has delivered network support to clients in all 50 states. Online support saves travel costs and resolves issues more quickly than on-premises service calls.

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    Progent's Meraki wireless AP experts provide online and on-premises support services to help businesses of any size to plan, deploy, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products including switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security, ease of management and availability for wired and Wi-Fi users regardless of their mobility or device.

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    Remote 24x7 network monitoring, proactive alarms, and periodic reports are vital to maintaining the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can get a degree of network stability that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical service packages created to assist you to detect and resolve a most IT network problems before they get big enough to impact your business.

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    Progent's qualified cybersecurity consultants can provide security reviews of company-wide security to determine your company's cybersecurity profile adherence to recognized industry security standards. Progent offers ongoing managed services for security monitoring and response, on-demand network-wide security audits, and focused security evaluations for critical areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's certified security experts can also run comprehensive security assessments to determine your organization's compliance with important international security standards including HIPAA, NIST, and ISO 17799.

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    Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Help Desk services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

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    • Les Kent has a 35-year history of successful network integration, executive administration, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions while working as a network designer, software developer, project manager, deployment expert, and problem solver for small businesses, start-ups, and major corporations.

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    Microsoft Lync 2013, rebranded Skype for Business, enables businesses of all sizes to build a manageable and protected communications environment that permits the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with app sharing and whiteboard, and both IP and PSTN calling across a broad assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your present and long-term plans, implement Lync 2013 so as to speed up your return on investment, and provide custom online and onsite training to your management staff and end users. Progent has expertise in critical components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft 365 applications including Outlook clients and PowerPoint.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and onsite expertise, application development, and troubleshooting services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist you design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a seamless information management system.

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    Progent provides small businesses a pair of low-cost security inventory packages that provide, at a set fee, remotely managed inventory scans of your security profile which are analyzed by certified information security engineers who interpret the data collected by the remote scan, deliver unbiased summaries of your current security vulnerability, and make recommendations for remediation. Progent offers two non-overlapping security inventory scanning packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while delivering enterprise-class assessments of your IT network's exposure to attack.

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    Progent's Microsoft-certified consultants offer online or in-person support to help businesses of any size to design, deploy, manage, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing particularly challenging issues, or comprehensive project management support. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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    Progent's Microsoft-certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 consultants can assist you to plan, deploy, and manage an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, performance and ease-of-use that your business requires.

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    Progent offers cost-effective remote assistance to help your business to design, configure, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for quick tasks to help you get past occasional technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you build or support a resilient, secure and scalable infrastructure that aligns with your mode of computing. Progent can also provide online and onsite training to help manage and use your iOS devices in a safe, collaborative environment that maximizes the business value of your IT system.
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