Quick, Low-cost Online Computer Assistance for Cary, North Carolina Small Businesses
For more than two decades, Progent has focused on providing world-quality IT support services to customers who have small-business IT budgets. Progent has built a powerful support solution that includes a cost-effective, tightly connected virtual office infrastructure, custom remote repair technology, a large pool of engineers accredited in a broad array of IT practice areas, a Help Desk service structure that promotes efficiency and guarantees follow-up, a global team of remote service experts, in-person support options for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the technical skills of your internal network service personnel. This can reduce expenses and minimize technical risks for major projects such as application design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Businesses in Cary, North Carolina
Progent provides the services of accredited experts for all aspects of information technology deployed in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Cary, North Carolina Businesses
Progent offers a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering computer support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Model ensures fast response, comprehensive service records, dependable follow-up, and strict cost monitoring for an array of IT support delivery alternatives that include remote repairs, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more details about Progent's online computer support services.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to give small businesses the ideal combination: hands-on support professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, visit Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection engineering, fault tolerant network engineering, virtual server strategies, plus integration, programming and training for small business software including financials, ERP, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as site relocations and major software migrations, longer term initiatives such as upgrading an older ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database software development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size companies to design, set up and troubleshoot the network infrastructure needed to support teleworkers. Areas of infrastructure for which Progent's experts can deliver support include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and robust Internet connectivity. For details about Progent's infrastructure support services for teleworkers, refer to infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow companies with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps control of the software in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Cary, North Carolina Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT consulting enable small and midsize companies to avoid the pitfalls associated with over reliance on small service organizations or individual consultants.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For network services, smaller companies often rely heavily on independent engineers. Although freelance support providers have lower expenses than more substantial support organizations and can typically charge nominally lower rates, they are often unable to react quickly to urgent situations. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the lack of replacement staff may require your company to go without help in case of an emergency. As your small business grows, network unavailability or problems with critical applications become more expensive. The money you believed you were conserving on an independent consultant can evaporate fast because of lost output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big engineering team to fall back on for advice forces them to learn with the meter running while your business winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex Network Solutions
    Many smaller support firms or freelance engineers focused on small company IT consulting are capable of providing routine solutions but lack the experience to deal cost-effectively with complex network configurations with a variety of operating systems, many offices, VoIP implementations, remote workers, integrated accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's extensive group of specialists can be valuable to your small business because big-company networks are inherently complicated, support issues require thorough understanding of in numerous technical areas, and achieving an acceptable degree of stability, reliability, and protection requires industry-tested processes.

  • Build a Solid Basis for Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a series of band-aid fixes commonly get tossed onto of a marginal structure. As a company evolves, stability and expandability issues can undermine the success of the organization. Such networks require thorough evaluation, intelligent business planning, and in-depth expertise to migrate to an IT infrastructure that will act as the reliable foundation to handle current business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies require direction and insight to work through an ever more complicated array of IT alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers services only. This allows Progent to align consulting support with the real interests of customers. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Cary, North Carolina company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    SQL Server 2016 introduces significant enhancements in speed, capacity, security and compliance, availability, BOYD support, plus integrated analytics and reporting. Innovations include PolyBase for processing relational and non-relational files simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of all sizes to implement, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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    For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that maximizes the business value of your information system; configure XenDesktop software with your physical and virtual servers, user devices, and peripherals; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver comprehensive online technical support. Progent can also train your IT staff to follow best practices to maintain your XenDesktop solution effectively.

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    Progent can provide the support of certified consultants and experienced database application developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and security consultants to help you to assess the potential advantages of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and define a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent can provide the expertise of Microsoft-certified engineers as well as experienced database application programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery planning specialists, and certified security professionals to help you to assess the potential advantages of Microsoft SQL Server 2012 for your business, install test systems at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and configure a cost-effective and safe IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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    Progent's Microsoft-certified consultants can provide online or in-person support to help businesses of all sizes to plan, deploy, manage, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older versions of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide occasional help for resolving especially stubborn issues, or full project management support. Progent can also help your business to design Data Protection Manager into a comprehensive disaster recovery plan.

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    Progent's Technical Response Center provides national extended hours remote assistance for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer after-hours phone support and online direct computer connection to isolate and repair network problems rapidly and economically. The scope of technical experience represented by Progent's team of nationwide service engineers allows Progent to escalate even the most difficult network issues to qualified specialists as required. For urgent problems, the TRC endeavors to answer your call for support within one hour.

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