Expert Remote Troubleshooting for Cedar Rapids, Iowa Small Business Computers from World-class Engineers
Small businesses have traditionally been ignored by major network support firms. Some small companies permit themselves to become dangerously dependent on individual engineers or small support organizations who lack the bandwidth or comprehensive skill sets to respond promptly or efficiently to network crises. Still other small businesses resort to giant service providers staffed with technicians trained to offer by-the-numbers solutions to common problems but who are missing the experience and technical scope to handle the variety of configurations and lack of standards typical of small business IT networks.
Progent's time-tested approach to providing affordable and effective network support to small businesses has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has delivered remote help to companies in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects like software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to assist your company to design and execute your cloud strategy.
Primary Practice Areas Serviced by Progent's Consultants for Businesses in Cedar Rapids, Iowa
Progent's nationwide team of certified experts offers support for virtually all aspects of network technology used by companies of all sizes. Technologies supported by Progent in Cedar Rapids include:
Service Delivery Alternatives Available for Cedar Rapids, Iowa Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and network management. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive activity records, dependable follow-up, and tight cost monitoring for an array of network support delivery options that include remote repairs, onsite support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progent's Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and repair hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's network engineers allows them to handle most IT issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support engineers to deliver small and midsize companies the optimal solution: hands-on support technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, see Progent's shared Help Desk services.
- Consulting Services
Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtual server strategies, plus integration, programming and support for small business software including accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive system upgrades, longer term initiatives such as customizing a legacy MRP platform to a current Microsoft Dynamics 365 solution, database application development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services like data restoration and virus cleanup.
- Network Infrastructure Guidance for Telecommuters
Progent can assist small and medium-size businesses to plan, configure and debug the network infrastructure required for telecommuters. Aspects of infrastructure for which Progent's experts can provide assistance include safe and efficient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. To find out about Progent's infrastructure consulting services for teleworkers, visit infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is in addition simple for clients to transfer to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can handle the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online consulting to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help companies meet industry standards and government requirements for IT information security and incident reporting.
The breadth and size of Progent's consulting staff offer a powerful set of benefits to clients wishing to increase the business value of their information system within an affordable budget. These advantages include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, executing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only expert technical help, but also a consultant with proven methods for solving real-world network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size invoices for quick fixes. An additional advantage of by-the-minute invoicing is that clients are less tempted to permit minor problems to stay unaddressed until they become big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports given by every consultant to every client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize freelance service providers or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
If your Cedar Rapids, Iowa company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).