Low-cost Computer Tech Support from Microsoft and Cisco certified Consultants for Businesses in Cedar Rapids, IA
By delivering professional support when you need it, providing in-depth expertise for key business applications, offering innovative services like virtual server hosting, billing solely for services delivered, and charging no setup fees or retainers for standard services, Progent helps your company to maximize the competitive value of your It network and reduce support costs. Progent understands that network protection, reliability, and efficiency are as important to small companies as to large corporations but that smaller organizations lack the leverage to spend heavily in information technology and internal support groups. Progent's basic value proposition is that no IT support firm can match Progent's capability to deliver the network support your company needs whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Business Networks in Cedar Rapids, Iowa
Progent's team of industry certified support professionals offers assistance for all facets of network systems deployed by companies of all sizes. Technologies supported by Progent in Cedar Rapids include:

Service Delivery Alternatives Available for Cedar Rapids, Iowa Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering IT support is built on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-through, and tight expense monitoring across an array of IT support delivery alternatives that include online troubleshooting, onsite support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for first-time clients to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's remote network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: onsite service technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning how to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues. for more information, visit Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class consultants who can deliver help with vital technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, high availability network engineering, server virtualization strategies, plus integration, customization and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site moves and major system upgrades, extended projects like upgrading an older ERP platform to a modern Microsoft Dynamics 365 solution, database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size companies to design, set up and troubleshoot the network infrastructure for offsite workers. Aspects of infrastructure where Progent's consultants can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router integration, wireless LAN design and implementation, and robust Internet connectivity. To learn about Progent's infrastructure expertise for telecommuters, see infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is also simple for clients to migrate to a different service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- platform and non- standardized networks typical of small companies, and retains control of the software licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Cedar Rapids, Iowa Small Businesses
Progent's staff size, depth of technical skill, and experience with enterprise IT consulting allow small and midsize companies to sidestep the pitfalls associated with over dependence on small support firms or independent engineers.

Teaming with Progent allows your small business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network services, small businesses often depend heavily on individual consultants. Although individual service engineers have lower expenses than more substantial IT service firms and can typically bill nominally smaller rates, they are frequently stretched to far to react rapidly to critical situations. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the absence of backup personnel may require your business to wait for help during a crisis. As your small business expands, network downtime or difficulties with critical applications become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lower output. Also, when independent engineers encounter new problems, the lack of a large engineering group to fall back on for help forces them to learn in place while your company winds up with the costs for their continuing training.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller service organizations or independent engineers who concentrate on small business network consulting are capable of delivering routine solutions but don't have the background to deal cost-effectively with complicated IT environments with mixed operating systems, many offices, Voice over IP implementations, remote clients, interconnected financial and analytical applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large group of experts can benefit your business because enterprise environments are by nature complicated, support issues require thorough understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and protection requires industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a sequence of ad hoc fixes commonly get thrown on top of a weak foundation. As a company evolves, stability and scalability issues can undermine the success of the business. Such networks require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that can provide the solid basis to handle critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies require guidance and insight to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match consulting support with the real interests of clients. Combining network support and product selling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being driven by the true needs of a client.

Contact Progent
If your Cedar Rapids, Iowa company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's certified Windows Server 2022 experts can assist your company to design and implement an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.

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    Progent is one of the most qualified information technology consulting firms for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small companies derive the full advantages of Microsoft Exchange 2000 under typical situations including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 administration.

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    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent maintains a group of IT experts based in the Tampa area, and Progent also offers online support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran DRBC preparedness consultants. Progent can also help your business to design and execute a migration to the Flexential data center by providing services like planning solution configuration, specifying hardware components, system setup and testing, debugging, streamling online management, and training your network support team.

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  • Microsoft Certified Partner SQL Server 2017 Always On Professional
    SQL Server 2017 OLTP Information Technology Consulting

    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to plan and implement an efficient migration of your current SQL Server environment to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or onsite support services ranging from on-demand architecture assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.

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    Progent can help you design, deploy, manage, monitor, and repair a viable Wi-Fi network architecture, select appropriate technology, and configure wireless access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also show you how to create a thorough 802.11x system security plan that is well integrated with the security strategy for your entire corporate network.

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    Progent's Microsoft-certified Windows Server 2000 consultants can provide network support and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include system design, installation, documentation, local and remote support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's certified security consultants can run NodeZero-based threat assessments to make sure your security defense tools and policies are properly set up and effective.

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    Freelance Macintosh Consultants Career Opportunities

    Our Experts Team provides consulting in key areas that include Macintosh networking and applications; Support for Linux-based, UNIX-powered, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Strategic and vertical program help; Chief Information Officer, management information analyst, and project management outsourcing; Custom program development and deployment; Web, electronic business, Electronic Data Interchange, and customer information portal design and integration; Database management and efficiency help; Business information expertise; and Telecom systems support.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises consulting services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.

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    Cisco VoIP phones On-site Technical Support

    Progent's CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Technical Support Services SharePoint

    Progent's Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently coordinating people, groups and information. Microsoft SharePoint Server provides a central spot for your workers or clients to access, manage, distribute and interact with useful information, files, and software and to interact with one another. Microsoft SharePoint enables quicker and better decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, clients, teams and projects with the knowledge they've developed in a manner that makes data convenient to locate, retrieve and apply. Progent's SharePoint consultants can assist your organization to support your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, uptime, mobile computing integration, and integrated business intelligence. New features include PolyBase for handling structured and unstructured databases in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft-certified consultants can provide remote and onsite support to assist organizations of all sizes to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

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    Progent provides consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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  • Technology Consulting Services Microsoft Dynamics GP
    Microsoft Dynamics GP Technology Consulting

    Progent's expert application designers and programmers can assist your business to build customizations to Microsoft Dynamics GP/Great Plains that support the special needs of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer help with a range of development tools that can be used to create integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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