Professional Remote Troubleshooting for Cedar Rapids, Iowa Small Business Computers from World-class Consultants
Small companies have traditionally been underserved by large IT service organizations. Many small businesses permit themselves to become excessively dependent on individual engineers or small consulting firms who lack the bandwidth or comprehensive skill sets to respond promptly or efficiently to network crises. Other small businesses resort to giant support firms that employ personnel able to provide standardized solutions to common problems but who do not have the background and versatility to handle the diversity of configurations and lack of standards that characterizes small company information systems.
Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network service firms in the country. Progent has provided online support to companies in every state in the United States (refer to Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like software development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to design and implement a sensible cloud strategy.
Primary Technologies Supported by Progent for Business Networks in Cedar Rapids, Iowa
Progent's national team of certified support professionals offers help for virtually all aspects of network systems used by companies of all sizes. Practice areas supported by Progent in Cedar Rapids include:
Support Delivery Options for Cedar Rapids, Iowa Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering IT support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity records, dependable follow-up, and tight cost monitoring across an array of network service delivery modes that include remote repairs, in-person support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's online computer support services.
- Onsite Support
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small companies the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for in-person service calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, programming and support for business software such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, extended initiatives such as management reporting application programming and support, database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of reliability, security, and recoverability than is possible with the class of internal data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can support the mixed- OS and non- standardized networks common with small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Cedar Rapids, Iowa Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate IT support allow small companies to sidestep the problems related to over reliance on small service organizations or independent engineers.
Working with Progent's Experts enables your small business to:
- Prevent Over Reliance on Individual Support Consultants
For network support, smaller companies often depend excessively on independent engineers. Though individual support providers have lower overhead than more substantial IT service organizations and can typically bill apparently lower fees, freelancers are often spread too thin to respond rapidly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on travelling, or in class, the lack of backup staff may require your company to go without help in case of a crisis. As your small business expands, system downtime or difficulties with line-of-business programs become more expensive. The money you believed you were conserving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a large consulting group to fall back on for help requires them to learn on the job while your company winds up footing the costs for their continuing training.
- Gain Access to Experts in Sophisticated IT Issues
The majority of small service firms or independent engineers focused on small business IT support are capable of delivering routine fixes but don't have the seasoning to work cost-effectively with complex IT infrastructures that have mixed platforms, numerous sites, VoIP implementations, remote clients, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because enterprise networks are by nature complicated, support issues require in-depth knowledge in numerous technical areas, and reaching a high degree of stability, availability, and security calls for industry-proven leading practices.
- Build a Firm Foundation for Growth
Small businesses typically start with a network implemented on a shoestring budget. Without a strong basis, a sequence of ad hoc repairs commonly get piled onto of a tenuous structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the organization. These networks require proper evaluation, smart strategic analysis, and broad-based experience to upgrade to a network infrastructure that can act as the reliable foundation to meet critical business needs and support downstream growth.
- Partner with Solution Providers, Not Product Vendors
Small companies need direction and insight to navigate through an ever more complicated array of IT alternatives available for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to align technical support services with the genuine interests of customers. Combining IT support and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the true needs of a small business.
Get in Touch with Progent
In case your Cedar Rapids, Iowa business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).