Fast, Low-cost Remote Computer Troubleshooting for Cedar Rapids, Iowa Small Businesses
For over two decades, Progent has focused on delivering enterprise-class IT support services to clients who have small-company budgets. Progent has built a powerful support solution that features a streamlined, tightly connected virtual office network, custom remote repair technology, a substantial pool of engineers certified in a wide range of technical disciplines, a Help Desk operational model that maximizes responsiveness and guarantees follow-through, a global group of remote service experts, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos focused on solving technical problems in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house IT support group. This can cut costs and help meet schedules for major projects like software programming, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited experts to assist your company to design and execute your cloud computing strategy.
Main Practice Areas Supported by Progent for Business Networks in Cedar Rapids, Iowa
Progent provides the services of accredited experts for all aspects of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:
Service Delivery Alternatives for Cedar Rapids, Iowa Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk structure common to larger IT groups. Progent's Help Desk Support Model ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense monitoring for a range of IT service delivery options that include remote troubleshooting, on-premises support, and top-tier consulting.
- Online Support
Progent's Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer support services.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, refer to Help Desk Services.
- Co-managed Help Desk Services
Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk sharing services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide help with critical products and technologies such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, programming and training for small business applications including financials, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and massive software migrations, longer term projects such as customizing a legacy ERP system to a current Microsoft Dynamics 365 package, relational database software development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and malware removal.
- Network Infrastructure Support Services for an At-Home Workforce
Progent can help small and mid-size businesses to design, set up and troubleshoot the network infrastructure required for at-home workers. Areas of network infrastructure where Progent's experts can provide support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. To find out about Progent's infrastructure support services for a remote workforce, refer to network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also convenient for customers to transfer to a different support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network management while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the multi- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Cedar Rapids, Iowa Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network support enable small companies to sidestep the problems related to over reliance on thinly staffed service organizations or individual engineers.
Working with Progent's Experts allows your small business to:
- Avoid Over Reliance on Individual Consultants
For IT support, small businesses sometimes rely heavily on freelance consultants. Although individual support engineers carry lower overhead than more substantial support firms and can afford to bill nominally smaller fees, they are sometimes too overworked to react rapidly to urgent problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of backup personnel may force your company to go without help during a crisis. As your company expands, network downtime or difficulties with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can evaporate quickly due to lost productivity. In addition, when freelance engineers confront unfamiliar problems, the lack of a big engineering team to count on for assistance requires them to learn in place while your company ends up with the bill for their continuing training.
- Gain Access to Expertise in Advanced IT Issues
Many smaller support firms or freelance consultants focused on small company IT consulting may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated IT infrastructures that have mixed platforms, many locations, VoIP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and custom business software. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your company because enterprise environments are by nature complicated, support problems require thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security requires industry-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with a network implemented on a tight budget. Without a solid basis, a sequence of improvised fixes often get piled onto of a tenuous structure. As a company grows, reliability and expandability problems can obstruct the success of the business. Such networks need proper assessment, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will provide the reliable basis to handle critical business requirements and ease downstream expansion.
- Team with Solution Consultants, Not Resellers
Small companies need direction and insight to navigate through an ever more complicated maze of technology alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to match consulting support services with the real interests of clients. Combining network consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a small business.
How to Contact Progent
In case your Cedar Rapids, Iowa business wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).