Cedar Rapids, IA Remote Help from World-class Computer Network Troubleshooting Consultants
Progent's network technical support services can provide your Cedar Rapids, IA company cost-effective and consistent support from Microsoft and Cisco certified network professionals. By providing IT consulting help when you require it, offering advanced expertise for key applications, delivering value-added services such as automated server monitoring, and charging only for support you receive, Progent offers your Cedar Rapids, Iowa company an economical solution for optimizing the productivity and profitability of small office networks. Whether you run a local datacenter, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to build and manage a robust and secure information network and to benefit from fast access to the skilled consulting ordinarily available only to enterprises who can afford a sizeable internal IT organization.
For larger companies, Progent can provide co-sourcing services to supplement the technical skills of your internal network service personnel. This can save money and help meet schedules for major projects such as software design and development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to assist your company to design and execute your cloud strategy.
Primary Technologies Serviced by Progent for Business Networks in Cedar Rapids, Iowa
Progent's national group of world-class support professionals provides support for virtually all aspects of network systems deployed by organizations of any size. Technologies supported by Progent in Cedar Rapids include:
Service Delivery Alternatives Available for Cedar Rapids, Iowa Businesses
Progent has a selection of options for providing small businesses with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost monitoring for an array of network support delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix network issues without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to handle most network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to give small businesses the ideal combination: on-premises service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning how and why to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, see Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, non-stop network consulting, virtualization strategies, plus integration, customization and training for business programs such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, extended projects such as business analytics software programming and support, database application programming and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions remain updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is also easy for customers to transfer to another service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks typical of small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on network protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory regulations for IT data security and incident reporting.
The scope and size of Progent's consulting team bring a powerful array of benefits to organizations trying to maximize the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of network service, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested methods for repairing actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big invoices for fast repairs. An additional advantage of granular pricing is that your company are not tempted to allow less critical issues to fester until they become major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Cedar Rapids, Iowa company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).