Expert Online Technical Support for Cedar Rapids, Iowa Small Business Computers from Certified Consultants
Small businesses have traditionally been underserved by large IT service organizations. Some small companies allow themselves to become excessively dependent on freelance consultants or small support organizations who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to network crises. Other small companies turn to mass-market support firms staffed with personnel taught to offer standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the diversity of configurations and lack of standardization typical of small company IT networks.

Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has delivered remote help to small businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to assist your company to plan and execute your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Businesses in Cedar Rapids, Iowa
Progent provides the services of accredited consultants for all aspects of network technology deployed in small companies. Technologies supported by Progent include:

Service Delivery Alternatives Available for Cedar Rapids, Iowa Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive activity records, reliable follow-through, and tight expense monitoring for an array of IT support delivery modes that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses who need prompt and dependable support from a professional Contact Center with efficient phone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have limited information technology budgets and can spare little executive bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that business computer networks are always productive. Learn more concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, customization and training for small business programs such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects such as office moves and massive system migrations, extended initiatives such as business information software programming and support, database software development and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is feasible using the class of internal data center that is achievable for most small companies. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is continually tracked, and systems are regularly backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of dependability and scalability but that is also convenient for clients to migrate to another service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network management while getting world-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can help with complex security programs such as SIEM solutions to help enterprises meet business standards and government requirements for network data security and reporting.

The breadth and size of Progent's consulting team offer a powerful set of benefits to customers wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the front lines of network service, executing a broad variety of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical help, but also a consultant with field-tested methods for solving actual network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size bills for fast fixes. Another advantage of granular invoicing is that clients are not tempted to permit minor issues to fester until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small companies who work with freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
If your Cedar Rapids, Iowa company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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