Cedar Rapids, IA Remote Support from Certified Computer Troubleshooting Consultants
Progent's computer tech support services can deliver your Cedar Rapids, IA company budget-friendly and dependable support from enterprise-class computer engineers. By delivering IT consulting help when you need it, providing advanced expertise for line-of-business applications, offering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent gives your Cedar Rapids, Iowa company an economical alternative for optimizing the productivity and profitability of small-scale business networks. If you have an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and manage a robust and secure information network and to have fast access to the seasoned support ordinarily available only to corporations who are able to support a large internal IT staff.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for big projects like software programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your company to design and execute a sensible cloud computing strategy.
Main IT Areas Supported by Progent for Cedar Rapids, Iowa Business Networks
A Microsoft-certified Partner consulting firm with a large group of Cisco CCIE networking experts and Apple certified consultants, Progent offers emergency troubleshooting and affordable online consulting to Cedar Rapids, IA companies for a broad array of information technologies such as:
Support Delivery Options Available for Cedar Rapids, Iowa Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing network support is based on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service documentation, dependable follow-through, and strict expense monitoring for an array of network service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to analyze and repair network issues without the cost or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to address urgent situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote network support services.
- On-site Service
Progent provides on-site computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to give small companies the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Help Desk Services are designed for all businesses who need prompt and dependable access to a professional Help Desk Call Center with effective telephone support, online repair capability, and sufficient technical strength for all needed problem escalation. Because smaller companies usually have limited information technology budgets and can spare scant executive bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business information networks stay productive. Learn more concerning Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small companies affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, high availability it system consulting, virtualization strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects including office moves and major system upgrades, extended projects like management analytics application development and support, relational database software programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical business applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of on-site data center that is practical for most small organizations. Since Progent uses the same facilities that support the gear of some of the planet's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay updated, security and performance is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only provides the top degree of availability and expandability but that is also easy for clients to migrate to a different support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the multi- OS and non- standardized networks typical of small companies, and retains control of the software licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Cedar Rapids, Iowa Small Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise network consulting allow small companies to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or independent engineers.
Working with Progent enables your company to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, smaller companies often rely excessively on freelance engineers. Although individual service engineers carry lower overhead than more substantial IT service firms and can afford to charge apparently lower fees, freelancers are sometimes stretched to far to react rapidly to urgent problems. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of backup staff may require your company to go without help during a crisis. The more your small business grows, network unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast because of lost output. In addition, when independent consultants encounter unfamiliar technologies, the lack of a large consulting group to count on for advice forces them to learn in place while your business winds up footing the bill for their continuing training.
- Have Access to Experts in Complex Network Issues
Many smaller support firms or freelance engineers specializing in small company network consulting may excel at providing routine fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures that have a variety of operating systems, numerous sites, Voice over IP systems, remote workforces, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are characteristically complicated, support issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, reliability, and protection requires enterprise-proven leading practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a strong basis, a series of improvised repairs often get thrown on top of a tenuous foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such environments need proper evaluation, smart strategic planning, and broad-based experience to migrate to a network infrastructure that can act as the solid foundation to meet critical business requirements and ease future expansion.
- Team with Solution Consultants, Not Product Vendors
Small companies require direction and insight to navigate through an ever more complex maze of IT alternatives available for accelerating growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise only. This permits Progent to match consulting services with the real needs of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a predetermined technology rather than being based on the true needs of a small business.
Get in Touch with Progent
If your Cedar Rapids, Iowa business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).