Professional Online Support for Cedar Rapids, Iowa Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by large IT support organizations. Many small businesses allow themselves to grow dangerously dependent on freelance consultants or small consulting firms who don't have the bandwidth or extensive knowledge to react promptly or efficiently to network emergencies. Other small companies resort to mass-market support firms that employ technicians trained to offer standardized solutions to ordinary issues but who are missing the experience and technical scope to deal with the variety of configurations and lack of standardization that characterizes small business IT systems.
Progent's time-tested methodology for delivering affordable and successful technical service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the United States. Progent has provided online support to companies in every state in the country (See Progent's client testimonials).
For larger companies, Progent offers co-sourcing support to add to the technical skills of your in-house IT service team. This can reduce expenses and help meet schedules for major projects like software programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to help your business to design and implement your cloud computing strategy.
Main Products and Technologies Supported by Progent for Cedar Rapids, Iowa Business Networks
A Microsoft-certified Partner IT service company with a world-class team of Cisco CCIE networking consultants and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost online consulting to Cedar Rapids, IA businesses for a broad array of computer technologies such as:
Support Delivery Alternatives Available for Cedar Rapids, Iowa Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Model promotes rapid support, thorough service records, consistent follow-up, and tight expense control across a range of IT service delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup process for new clients to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's remote network support expertise.
- Onsite Service
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, fault tolerant it system engineering, virtualization solutions, plus integration, customization and support for small business programs including financials, operations, management reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and major system upgrades, longer term projects such as management analytics software development and customization, relational database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host vital business applications like Exchange and MS SQL in order to provide small businesses with higher degrees of reliability, protection, and performance than is feasible using the class of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions remain current, security and performance is continually tracked, and systems and data files are consistently backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and scalability but that is in addition simple for customers to migrate to a different support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized environments common with smaller companies, and retains ownership of the software in the client's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Cedar Rapids, Iowa Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise IT support enable small businesses to avoid the pitfalls related to over reliance on small support firms or independent engineers.
Teaming with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Individual Support Consultants
For IT services, small businesses often rely excessively on independent engineers. Although freelance support engineers carry lower overhead than larger IT service firms and can typically charge nominally lower fees, freelancers are sometimes stretched to far to react quickly to critical network problems. If a freelance consultant is busy with another client, sick, on travelling, or in training, the lack of backup staff may force your business to wait for assistance during a crisis. The more your company grows, system downtime or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can evaporate fast because of lost output. Also, when freelance engineers encounter new technologies, the unavailability of a large consulting group to count on for help requires them to train on the job while your organization winds up footing the costs for their ongoing education.
- Gain Access to Experts in Sophisticated IT Issues
Many smaller service firms or independent engineers focused on small company IT consulting may excel at providing routine solutions but lack the experience to work efficiently with complicated network configurations that have mixed platforms, numerous locations, Voice over IP systems, mobile workforces, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your business because big-company environments are by nature complex, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching a high level of robustness, reliability, and security calls for enterprise-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with a network implemented on a tight budget. Without a proper basis, a sequence of band-aid fixes commonly get piled on top of a marginal foundation. As a company evolves, stability and scalability problems can undermine the success of the business. Such networks need thorough evaluation, smart business planning, and in-depth expertise to migrate to an IT environment that can provide the solid basis to handle current business needs and support future growth.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses need guidance and insight to work through an ever more complicated array of IT alternatives available for enabling business growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align technical support with the genuine needs of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is built around a preselected technology rather than being driven by the true needs of a small business.
Get in Touch with Progent
In case your Cedar Rapids, Iowa company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).