Affordable Computer Help from Microsoft certified Professionals for Businesses in Cedar Rapids, IA
By offering world-class know-how when you require it, making available in-depth expertise for key applications, offering innovative services such as virtual server hosting, billing solely for services you receive, and charging no setup fees or retainers for standard services, Progent allows you to maximize the competitive value of your It system and minimize service expenses. Progent recognizes that network protection, reliability, and efficiency are as critical to small businesses as to large corporations but that small companies lack the economy of scale to spend aggressively in information networks and internal service groups. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to provide the IT support expertise your business needs whenever you require it and at a cost you can justify.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service team. This can cut costs and minimize technical risks for major projects like application programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to help your company to plan and execute a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Business Networks in Cedar Rapids, Iowa
Progent provides the support of qualified consultants for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options Available for Cedar Rapids, Iowa Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, and IT administration. Progent's model for delivering IT support is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model ensures rapid support, comprehensive service records, reliable follow-up, and tight cost control for an array of IT service delivery alternatives that include remote repairs, on-premises support, and high-end consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online computer support services.
- On-site Support
Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: hands-on support professionals when you require them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues. To learn more, see Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security engineering, non-stop network design, virtualization solutions, plus configuration, customization and training for small business applications including accounting, operations, business analytics, CRM, and productivity packages. Progent can help with short-term projects including office moves and massive system migrations, longer term projects like upgrading an older ERP platform to a modern MS Dynamics or Dynamics 365 solution, relational database software programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response like data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition easy for customers to migrate to a different support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and network management while achieving world-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can support the mixed- platform and non- standardized networks common with smaller companies, and retains control of the software licenses in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network protection and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT information security and reporting.
The scope and depth of Progent's engineering team bring a unique set of advantages to organizations wishing to maximize the business value of their information network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for solving real-world network problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during regular business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for fast repairs. An additional advantage of by-the-minute invoicing is that customers won't be inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every consultant to each client. The practice of documenting and organizing support activity results in more effective support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small businesses who work with freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
If your Cedar Rapids, Iowa company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).