Immediate, Affordable Remote Computer Network Help for Cedar Rapids, Iowa Small Businesses
For over twenty years, Progent has specialized in providing world-class network support to customers who have small-business budgets. Progent has developed a powerful support solution that features a streamlined, tightly connected virtual office infrastructure, sophisticated remote repair technology, a substantial pool of engineers certified in a wide range of IT disciplines, a Help Desk operational model that promotes responsiveness and guarantees follow-up, a global team of remote service professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on solving technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support staff. This can save money and help meet schedules for major IT initiatives such as application design and development, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Primary Technical Areas Supported by Progent for Business Networks in Cedar Rapids, Iowa
Progent provides the services of accredited consultants for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Support Delivery Alternatives Available for Cedar Rapids, Iowa Businesses
Progent has a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, and network administration. Progent's paradigm for providing computer support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, reliable follow-up, and tight expense control across a range of network support delivery alternatives that include online troubleshooting, on-premises support, and top-level consulting.

  • Online Support
    Progent’s Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to accommodate urgent situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small companies the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, visit Help Desk Services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, non-stop it system design, server virtualization solutions, plus integration, customization and support for business software such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects including site moves and major system upgrades, longer term projects like management information software programming and customization, database application development and administration services, and web design, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with mixed networks to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting support to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government regulations for network information protection and reporting.

The breadth and size of Progent's consulting team offer a powerful array of benefits to customers wishing to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the forefront of IT support, executing a broad variety of technical tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested approaches for solving actual IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and requires no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major bills for quick repairs. Another benefit of granular invoicing is that your company are less inclined to permit minor problems to stay unaddressed until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Cedar Rapids, Iowa business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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