Cedar Rapids, IA Remote Help from Certified Computer Troubleshooting Professionals
Progent's computer help services can provide your Cedar Rapids, IA business cost-effective and consistent access to world-class IT engineers. By providing network support help when you require it, offering specialized expertise for vital technologies, delivering unique support such as automated server monitoring, and charging only for support you receive, Progent gives your Cedar Rapids, Iowa company an affordable solution for optimizing the profitability of small-scale business networks. If you have an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to create and support a robust and secure IT network and to benefit from fast availability of the skilled support typically restricted to corporations who are able to set up a large internal IT group.

For larger businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software design and development, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Cedar Rapids, Iowa Businesses
A Microsoft-certified Partner consulting firm that maintains a large team of Cisco Premier CCIE network infrastructure consultants and Apple accredited consultants, Progent offers emergency troubleshooting and affordable online consulting to Cedar Rapids, IA businesses for a broad array of computer technologies including:

Service Delivery Options Available for Cedar Rapids, Iowa Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service records, reliable follow-up, and strict cost control across an array of network support delivery options that include online repairs, on-premises help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more details about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you require them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network security consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and training for small business programs including accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and major software migrations, longer term initiatives like customizing a legacy MRP system to a current MS Dynamics 365 package, database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus removal.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and mid-size businesses to design, deploy and debug the network infrastructure to support offsite workers. Aspects of infrastructure for which Progent's consultants can provide support include safe and efficient VPN connections, VDI desktop platforms, router setup, wireless network planning and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for at-home workers, go to infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to another support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the mixed- platform and loosely standardized networks typical of smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting services to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government regulations for network information security and incident reporting.

The scope and size of Progent's engineering staff bring a unique array of advantages to companies wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of network service, executing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for fixing actual network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with big bills for fast solutions. An additional benefit of granular invoicing is that customers will be less tempted to permit simple issues to stay unaddressed until they become big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every customer. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who utilize freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Cedar Rapids, Iowa company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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