Expert Online Technical Support for Cedar Rapids, Iowa Small Business Computers from Certified Consultants
Small businesses have traditionally been underserved by large IT service organizations. Some small companies allow themselves to become excessively dependent on freelance consultants or small support organizations who don't have the bandwidth or extensive skill sets to respond quickly or efficiently to network crises. Other small companies turn to mass-market support firms staffed with personnel taught to offer standardized solutions to ordinary issues but who do not have the background and technical scope to deal with the diversity of configurations and lack of standardization typical of small company IT networks.

Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has delivered remote help to small businesses in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to assist your company to plan and execute your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Businesses in Cedar Rapids, Iowa
Progent provides the services of accredited consultants for all aspects of network technology deployed in small companies. Technologies supported by Progent include:

Service Delivery Alternatives Available for Cedar Rapids, Iowa Companies
Progent offers a variety of options for providing small businesses with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity documentation, consistent follow-through, and strict expense control for an array of IT support delivery modes that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progent’s Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to handle most network problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small companies the optimal solution: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable support from an online Help Desk with effective phone support, remote troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize companies usually have limited information technology funds and can spare little executive bandwidth for handling IT support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that small business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-time projects such as site relocations and massive system migrations, extended projects such as business information software programming and customization, relational database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host key business applications such as Exchange and SQL Server to provide small companies with greater levels of reliability, security, and performance than is possible with the type of on-site data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for customers to migrate to a different service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit small businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and loosely standardized networks common with smaller companies, and retains control of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote support services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Cedar Rapids, Iowa Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed support organizations or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small businesses sometimes rely excessively on independent engineers. Though individual support engineers carry lower overhead than larger IT service organizations and can typically bill nominally smaller fees, freelancers are frequently stretched to far to respond rapidly to urgent situations. If an independent consultant is busy with different client, sick, on vacation, or in class, the lack of replacement personnel may force your business to wait for help in case of an emergency. The more your small business expands, system unavailability or difficulties with critical applications become more costly. The money you believed you were conserving on a freelancer can evaporate quickly due to lower output. In addition, when independent consultants encounter unfamiliar technologies, the unavailability of a big engineering team to rely on for assistance requires them to learn in place while your organization winds up with the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    Many small service firms or freelance consultants specializing in small company IT support are capable of providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures that have a variety of operating systems, many sites, Voice over IP implementations, remote workers, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are by nature complicated, support problems require in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for industry-tested best practices.

  • Create a Solid Basis for Growth
    Small companies typically start with a network cobbled together on a shoestring budget. Without a strong architecture, a series of improvised fixes commonly get tossed onto of a weak foundation. As a company grows, reliability and scalability issues can obstruct the productivity of the business. These environments require proper evaluation, intelligent business planning, and in-depth experience to migrate to a network infrastructure that will provide the solid basis to handle current business requirements and support downstream expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies need direction and insight to navigate through an ever more complicated maze of IT options offered for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align technical services with the genuine interests of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being driven by the true needs of a client.

How to Contact Progent
In case your Cedar Rapids, Iowa business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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