Expert Online Support for Cedar Rapids, Iowa Networks from Certified Consultants
Small companies have typically been ignored by large network service firms. Many small companies permit themselves to become overly dependent on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to react quickly or efficiently to network emergencies. Still other small companies resort to giant service firms staffed with personnel able to provide standardized solutions to ordinary problems but who do not have the background and versatility to deal with the variety of configurations and lack of standardization that characterizes small business information networks.

Progent's proven approach to delivering affordable and effective network support to small companies has made Progent one of the premier Microsoft-certified network consulting organizations in the country. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service group. This can cut costs and minimize technical risks for big IT initiatives like software development, business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Business Networks in Cedar Rapids, Iowa
Progent offers the services of accredited consultants for all aspects of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Cedar Rapids, Iowa Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, and network administration. Progent's model for providing network support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Model ensures rapid support, thorough activity documentation, reliable follow-up, and strict cost control across an array of IT service delivery modes that include online repairs, in-person help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix network problems without the cost or time loss of in-person support calls. The experience of Progent's network engineers allows them to resolve the majority of network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small and midsize businesses the ideal combination: in-person service technicians when you require them plus the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network security consulting, fault tolerant network consulting, server virtualization solutions, plus integration, programming and support for small business software such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major software migrations, longer term initiatives like customizing a legacy MRP platform to a current MS Dynamics 365 solution, relational database application development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like data restoration and virus removal.

  • Network Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size companies to design, configure and debug the network infrastructure needed to support work-from-home employees. Areas of infrastructure for which Progent's consultants offer support include secure and convenient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi network planning and implementation, and reliable Internet access. For details about Progent's infrastructure expertise for at-home workers, visit infrastructure expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also convenient for customers to transfer to another support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can support the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system protection and can assist with complex security programs like SIEM solutions to help companies meet business standards and government regulations for IT data protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique array of benefits to clients trying to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of IT service, performing a broad range of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with field-tested methods for solving actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for quick repairs. Another benefit of granular billing is that you will not be inclined to allow incipient problems to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ internal support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cedar Rapids, Iowa business needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Cisco CCIE Remote Remote Technical Support

    Progent's CCIE-certified network infrastructure experts have extensive experience assisting ISPs to design, implement, manage, tune, and troubleshoot fault-tolerant, scalable network solutions suitable for public networks.

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    • Exchange Server 2003 Upgrade Computer Consultants
    Microsoft Exchange Upgrade Professional

    Progent's Microsoft certified support team can help you define and implement an efficient in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, reduces long-term support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the background to complete your project rapidly and affordably. Progent's Microsoft Exchange 2003 help, repair, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.

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    • Linux Network Monitoring Specialists
    Consultancy MRTG for Linux

    Nagios and MRTG are useful, license-free monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or mixed-platform systems in which Linux and Microsoft Windows run side by side. Nagios lets system managers to track system services including SMTP, HTTP, SSH, and NNTP. MRTG allows you to track the traffic through SNMP network appliances such as processors, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these utilities to tune and troubleshoot your computer network.

  • Development Group Amazon Marketplace Web Service development training Amazon MWS programming Integration Firm
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    • Exchange 2003 to Exchange 2010 Upgrade Consulting
    Exchange Upgrade Specialists

    Progent's Microsoft-certified consultants can deliver affordable online and onsite help to implement your migration to Exchange Server 2010, generate thorough documentation of your new email system, train your network support team and users to get them up to speed quickly on Exchange 2010, and provide continuing administrative services and technical help. Progent's consultants can also help you upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.

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    SentinelOne Phishing Defense Services

    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates AI software and expert services to provide cutting-edge endpoint detection and response (EDR).

  • Expert Microsoft Certified Windows Server 2008 R2 Online Support Services Windows Server 2008 R2 Support and Integration
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  • Microsoft Certified Partner Exchange 2013 Backup and Restore Remote Support Microsoft Certified Partner Online Technical Support Exchange 2013 Backup and Restore

    • Online Technical Support Call Center Sharing
    Computer Consulting Virtual Service Desk

    Progent offers several basic types of Contact Center support including Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts offers your customers easy access to a reliable technical resource with extensive experience delivering phone support and online repair for IT systems based on Microsoft technology. Progent's focus is on giving the support Help Desk a respected reputation as a key contributor to company performance. Progent's goal is to fix and not merely record problems.

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    The new Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your legacy PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and debug firewall solutions built around ASA firewalls with Firepower Services.

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    Progent's Data Center professionals can show you how to identify high availability data centers that meet the particular requirements of your business. High availability co-location sites are especially appealing to small organizations because of their low cost and simplified logistics compared to pursuing a do-it-yourself approach. Attempting to build an in-house data center that offers even a minimum degree of fault tolerance is too costly for typical small businesses. Progent can show you how to reap all the advantages of non-stop data centers and fault tolerant colo sites by offering a complete array of engineering and support services.

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    Progent has 20 years of background assisting small and mid-size companies to plan, implement, tune, manage, and debug computer networks that incorporate a remote workforce.

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    Progent's Cisco-certified wireless technology consultants can assist you to configure, administer, and debug Cisco Wi-Fi devices including Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.

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    Stealth penetration checking is an important component of any comprehensive IT system security strategy. Progent's security professionals can perform thorough penetration tests without the knowledge of your company's internal IT resources. Unannounced penetration testing uncovers whether current security defense systems such as intrusion detection warnings and event log analysis are properly configured and consistently observed. Progent can implement ongoing automatic penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and dangerous product defaults can be combined by hackers into the multi-front attacks common to the latest variants of ransomware.

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    Progent can help businesses of any size to follow leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist you to migrate from an older release of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM ecosystem so you realize maximum business value.

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    Progent's Microsoft consultants can provide advanced support in deploying, using and debugging any edition of Microsoft Project Server and can provide a wide variety of affordable remote consulting services based on proven best practices to assist organizations of any size to get all the advantages of this leading project management solution. Services available from Progent include solution design, installation and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and customized online training.

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    Antispam Services

    Email Guard by Postini provides continually upgraded spam and virus filtering, data filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and service firm. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Manager technology through Progent's E-Mail Guard anti-spam and virus defense service offering. Progent's expert e-mail protection consultants can help you create an email safety plan that incorporates antispam and anti-virus technologies and processes.

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    Progent's Microsoft-certified consultants offer economical online and onsite consulting expertise, application development, and troubleshooting support for businesses of any size who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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    Progent's Cisco certified Wi-Fi consultants offer economical remote and onsite help for legacy and modern 802.11ac Aironet Wi-Fi APs and Progent can assist you to design and manage Wi-Fi environments that include indoor and outdoor/ruggedized Aironet APs.

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    Progent can help your business in all phases of your migration to Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

  • Setup and Support Dynamics GP Software Development Microsoft Dynamics Contract Development
  • Setup and Support Microsoft Windows 7 Upgrade Microsoft Windows 7 Evaluation On-site Technical Support

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    Progent's certified SQL Server 2017 experts can help you to plan and implement a cost-effective upgrade from your existing SQL Server deployment to SQL Server 2017.

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    Progent's Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the rapid development of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the corporate firewall. In addition to providing expertise, maintenance and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT network. Progent can also help you migrate from earlier versions of Microsoft SQL Server to SQL Server 2005.

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    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances like routers and wireless access points, and Internet-of-Things devices such as alarms and health monitors.

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    Progent is structured to provide comprehensive remote support for all technologies common to small business IT systems and offers a variety of strategic, as-needed support services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam/virus protection as a managed service, best-practices project management help for major initiatives like office moves orOS upgrades, connectivity consultants for building and maintaining high-performance and robust network infrastructure, certified security engineers to ensure data safety and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software programmers to write, customize, or troubleshoot business application programs.

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    Progent's Windows 11 experts can provide a variety of services for Windows 11 such as cloud solutions, mobile management and synchronization, teleworker connectivity, data and identity security, automated deployment, and Call Center support.

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  • Technical Support Cisco Firepower NGIPS After Hours Support and Setup Cisco Firepower NGFW Firewalls
  • Technical Support Services Windows 2012 R2 Cluster Server Windows 2012 R2 Clustering Support and Integration
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  • Top Ranked Network Engineer SCCM 2016 and SQL Server 2016 SCCM 2016 Primary Site Online Consulting
  • Top Ranked Small Business Computer Network Consultant Small Office Small Business Computer Consulting Company
  • Top Ranked Small Office Network Architect Small Business Small Business Computer Consultants
  • Top Small Office Upgrading System Repair Small Office
  • UNIX Cybersecurity Group UNIX Computer Security Specialist
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  • Ubiquiti WiFi Consulting Ubiquiti AP Consult
  • Urgent Consultant Exchange 2007 to Exchange 2010 Upgrade Microsoft Exchange Server Upgrade Consult
  • Urgent SCOM Management Packs Consulting System Center OpsMgr 2012 Configuration
  • VMware VCDX certified Specialists Specialist VMware

    • 24x7x365 Network Consultant Extended Service Desk
    Consulting Services Co-managed Service Desk

    Progent's Microsoft and Cisco certified experts provide several service programs to help medium-size and large companies create an efficient and successful internal Computer Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Services help companies analyze the various top level Help Desk software packages available and determine what packages might be too expensive, miss critical functions, or align poorly with your company's corporate culture. Progent also offers temporary staffing for businesses who need to augment their internal Help Desk team for special tasks or to fill in for vacationing or incapacitated workers.

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    Progent's Jabber consultants offer online or on-premises expertise to assist businesses of any size to plan, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for all the technologies that make up creating an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.

  • WatchGuard Firewall Security Auditing WatchGuard Firebox M570 Firewall Compliance Audit
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    • MSP360 Desktop Backup Professionals
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    Progent can assist you to design, implement and administer a backup/restore solution built around MSP360 Backup software to protect your IT resources hosted on any major public cloud. Progent can provide monitoring and remote management to prevent data loss caused by user miscues, computer glitches, ill-intentioned insiders, and external assaults such as ransomware.

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  • Windows Server 2019 LEDBAT Remote Troubleshooting Network Engineer Windows Server 2019 PowerShell
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  • Windows Small Business Server Integration Support Microsoft SBS Remote Technical Support
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    • Remote Support Windows 11 and TPM
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    Progent's Windows 11 consultants offer a range of services for Windows 11 including cloud solutions, mobile device management, telecommuter access, data and identity security, streamlined deployment, and Help Desk Call Center support services.

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    Progent can help you to create, deploy and manage a backup plan based on MSP360 Backup software to protect your resources residing on any leading public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss caused by human miscues, software flaws, ill-intentioned insiders, and external attacks like ransomware.

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    • ISR 1000 Router Support and Integration
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    Cisco offers an extensive array of routers that includes appliances built to provide the security, performance, and reliability demanded by customers from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Routers.

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    • Expert Training On-site Technical Support
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    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

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