Fast, Low-cost Remote Computer Technical Support for Cedar Rapids, Iowa Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality network support to clients with small-company IT budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of engineers certified in a broad array of IT practice areas, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to add to the technical skills of your in-house network support staff. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Business Networks in Cedar Rapids, Iowa
Progent's team of certified experts provides assistance for all aspects of information systems used by companies of any size. Areas supported by Progent in Cedar Rapids include:

Support Delivery Options Available for Cedar Rapids, Iowa Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for providing IT support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Service Model ensures rapid support, thorough service documentation, reliable follow-through, and strict cost monitoring across an array of IT support delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the expense or delay of on-premises support visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: in-person service professionals when you need them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of world-class consultants who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, non-stop it system design, virtual server solutions, plus integration, programming and training for business programs including financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive system upgrades, longer term projects such as customizing a legacy MRP platform to a current Microsoft Dynamics 365 package, relational database software programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, set up and troubleshoot the infrastructure for a remote workforce. Aspects of infrastructure where Progent's experts can provide support include safe and convenient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connections. For details about Progent's network infrastructure expertise for remote workers, refer to infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only provides the top level of availability and expandability but that is in addition convenient for clients to transfer to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for network data protection and reporting.

The scope and depth of Progent's engineering team bring a unique array of advantages to clients wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for solving real-world network problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size invoices for fast solutions. Another benefit of granular invoicing is that your company won't be inclined to permit less critical issues to stay unaddressed until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Cedar Rapids, Iowa business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24-7 IT Specialists Network Architecture Data Center Support
  • 24-Hour Network Support Microsoft Windows Linn County Iowa
  • 24-7 Security Evaluation Horizon3.ai NodeZero Certified PEN Testing Cybersecurity Consultancy Horizon3.ai NodeZero Certified Threat Assessment
  • 24-Hour Cisco ASA and VMware On-site Technical Support ASA and PIX Firewall Technical Consultant

    • IP phones Professionals
    Cisco VoIP Phones and Unified CM IT Consulting

    Progent's Cisco CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

  • 24-Hour ProSight Duo MFA Online Troubleshooting Duo Identity Verification Professional
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  • Cisco CCIE System Consulting Services Cedar Rapids
  • 24/7 IT Outsourcing Consultant Services IT Support Outsourcing Engineer
  • 24/7 On-site Technical Support ISR Router Support and Help ASR 1000 Router

    • Consultants Exchange 2019 DAG
    24-Hour Exchange 2019 MCDB Cache Help and Support

    Progent can help you in any facet of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.

  • 24/7/365 Computer Systems Consulting Certified Microsoft Partner Network Providers Certified Microsoft Partner
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    • Small Business Specialist Intune Mobile Device Management
    Computer Firms Intune Mobile Device Management

    Progent's network engineers can assist your company to streamline desktop software update management by delivering support for administration tools that include System Center Configuration Manager 2007, SMS 2003, and WSUS.

  • 24x7x365 Desktop Update Automation Networking Companies Biggest Microsoft Intune System Recovery
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  • Altaro VM Backup Live Backup On-site Support Altaro VM Backup Immutable Cloud Storage Help and Support
  • Amazon EC2 instances Design Top Amazon EC2 migration Development Firms
  • Apple Macintosh Engineer Open Now Network Consultants Apple iCloud
  • Article IT Outsourcing Best Practices Whitepaper IT Outsourcing

    • Specialists Fault Tolerant Internet Connection
    High-Availability Internet Network Online Technical Support

    Progent's Cisco-authorized network experts can help you create an economical, 24x7 Internet configuration architecture that can deliver non-stop Internet access through a broad array of high availability Internet access technologies including high availability BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE engineers to show you how to apply the latest technology for high availability Internet connectivity to create an affordable, completely redundant Internet network with automatic failover and other capabilities to create non-stop Internet availability.

  • Automated Server Inventory Consulting Desktop Monitoring Computer Consultants
  • Award Winning Exchange Server 2016 Migration Consultants Microsoft Exchange 2016 Upgrade Consulting Services
  • BES Express Consultant Services BlackBerry Enterprise Server Express Remote Technical Support
  • Best At Home Workers Endpoint Security IT Consulting Offsite Workforce Security Online Help
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    • Work at Home Infrastructure Online Help
    Work at Home Infrastructure IT Services

    Progent can assist small and mid-size companies to design, configure and debug the network infrastructure needed to support teleworkers.

  • Small Business Network IT Service Cedar Rapids Iowa
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  • Biggest Windows 2000 Server Integration Support 24x7 Help and Support Windows 2000
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    • Top Quality Exchange 2003 Upgrade Network Consulting
    Exchange 2003 Computer Consultants

    Progent's Microsoft-certified professionals offer computer support and network consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the complete family of Microsoft server platforms. Progent's migration, configuration, management, and troubleshooting services for Exchange Server include planning, deployment, project management, local and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and comprehensive network management outsourcing.

  • CCIE Expert Certified Help Desk Services Integration Services Call Desk Outsourcing Services Help and Support

    • Microsoft PowerPoint for Mac Classes
    Mac OS X Training Professional

    Progent can provide one-on-one training designed for people who want to expand their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar classes for Mac applications.

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  • Colbolt Linux Outsourcing Suse Linux Professional

    • Support Outsourcing Hyper-V 2016 Private Cloud
    Support and Setup Windows Hyper-V 2016 Migration

    Hyper-V 2016 utilizes core technologies first developed for and refined on Azure, among the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving data security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-based or hybrid deployment, create and execute a non-disruptive migration strategy, train your IT administration and support staff, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.

  • Computer Engineer SCCM 2016 Application Management IT Consultant SCCM 2016 Software Inventory
  • Consultant MSP360 Exchange Mailbox Backup MSP360 Server Backup Specialist
  • Consultant Microsoft Windows 7 Windows 7 64-bit Upgrade Security Consulting Companies
  • Consultant Services CISSP Certified Security Analyst 24 Hour Specialists CISSP Certified Cybersecurity
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    • CheckPoint FireWalls Computer Security Specialist
    Largest Check Point UTM-1 Edge Security Audits

    Progent's Check Point firewall consultants can show you how to design, configure, and manage firewall solutions that rely on Check Point Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent can also assist you support older Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.

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    • Symantec Security Security Consultants
    Symantec Security Security Contractor

    Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor family or help you migrate to newer firewall technology. Progent can also enable you to design and implement a comprehensive security plan that can incorporate firewall and VPN devices and software, managed security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your one-stop resource for continuing technical help, administration, education, and security consulting.

  • Duo Two-factor Authentication (2FA) Setup and Support Multi-factor Authentication On-site Technical Support
  • Dynamics GP Great Plains Accounting Integration Services Dynamics GP/Great Plains Consulting
  • Dynamics GP Power BI Support Services Integration Services Great Plains Migration
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  • Engineer Exchange 2013 In-Place Hold Exchange 2013 eDiscovery Computer Consulting
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  • Engineers CRISC Risk and Information Systems Control CRISC Certified Risk and Information Systems Control Auditor Consultants
  • Engineers ProSight Small Business Private Clouds ProSight Virtual Machine Hosting Engineer
  • Exchange 2000 Server Upgrade Setup and Support Urgent Microsoft Exchange Computer Consultants
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  • Exchange 2013 Project Planning Consultant Services Exchange Server 2013 Technology Consulting
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    • SharePoint 2019 PowerShell Consultant
    Integration SharePoint 2019 OneDrive Sync Client

    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and on-premises consulting expertise, software development, and debugging services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a seamless intranet solution.

  • Exchange Server 2010 Upgrade Engineers Exchange Migration Professionals
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    • WatchGuard Firebox M4600 Firewall Testing
    WatchGuard Firebox T35 Firewall Computer Security Specialist

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  • Expert Training Professionals Expert Training Technical Support Services

    • Consult Lync Server 2013 Mirrored Back End Servers
    Lync Server 2013 and SharePoint Consultant Services

    Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications environment that permits the modern BYOD computing model with IM, real-time presence, web meetings with application sharing, and both IP and PSTN calling across a broad range of desktop and handheld endpoints. Progent's certified Lync 2013 experts and system integrators can assist your company to assess the business benefits of Lync 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology appropriate for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom online and onsite training to your management staff and users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook clients and PowerPoint.

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    • Consulting Services ProSight Enhanced Security Protection
    Specialist ProSight ESP Behavior-based Security

    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.

  • From Home Job MCSE Consultant Microsoft Certified Consultant Contract
  • Consultancy Urgent Network
  • Horizon3.ai NodeZero Penetration Testing Security Audit Services Horizon3.ai NodeZero Certified Penetration Testing Cybersecurity Firms
  • Hornetsecurity Altaro 365 Total Teams Chat Backup Help and Support Top Ranked Hornetsecurity Altaro M365 Teams Chat Backup Online Support Services
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    • Remote Support Microsoft SBS 2008
    Microsoft SBS 2008 Online Support

    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a powerful but easy-to-manage IT network. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server calls for a network support expert with hands-on experience planning and building seamless, comprehensive business network environments. Progent's Microsoft Small Business Server professionals have an average of over a decade of background supporting computer systems founded on Microsoft technology. This expertise assures you results in deploying, managing, and troubleshooting IT environments that include the Small Business Server suite of servers and applications.

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    • MSP360 Desktop Backup IT Consulting
    MSP360 GSuite Backup Technology Consulting

    Progent can help your company to design, deploy and debug a backup/restore solution built around MSP360 technology. MSP360 enables file/folder or image backup/restore for VMs and physical computers, supports all popular public clouds, and allows businesses to build a backup solution with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup system to protect against data loss resulting from human miscues, computer glitches, malicious insiders, and malware attacks such as ransomware. For details, see ProSight Data Protection Services 360 Backup services.

  • ISA 2000 Server Integration Services IT Consultants ISA 2000 Server
  • ISA 2004 Server Computer Consultants Microsoft Certified Partner Consultants Microsoft Proxy Server
  • IT Consultants System Center OpsMgr 2012 Integration Support SCOM 2012 Microsoft Azure Monitoring
  • IT Consultants Windows Server 2019 Kubernetes Containers Windows Server 2019 Disaster Recovery On-site Support
  • IT Outsourcing Best Practices Whitepaper IT Co-sourcing White Paper
  • Identity Verification Professionals Duo Two-factor Authentication Computer Consultants
  • Immediate Sun Solaris Remote Support IT Consultant Sun Solaris
  • Immediate Support Outsourcing SMS Server 2003 Migration SMS Server Upgrade Support and Setup
  • Immediate VMM and SQL Server Technical Consultant 24x7x365 SCVMM 2012 Integration
  • Integration Windows Server 2022 and SCVMM Remote Consulting Windows 2022 Hyper-V
  • Juniper SRX240 Router Consultant Juniper SRX Firewall Consultants
  • Juniper SSG550M Router Security Evaluation 24/7/365 Network Consulting Juniper SSG320M Router
  • Linux Network Monitoring Setup and Support Nagios Network Consulting
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  • MSP360 Cloud Backup/Restore Remote Support MSP360 GSuite Backup Troubleshooting
  • MSP360 Managed Cloud Backup/Recovery Technical Support MSP360 Managed Cloud Backup/Restore Integration Services
  • MSP360 Managed Cloud Backup/Restore Remote Consulting MSP360 Cloud Backup Specialists
  • Mac Office Word Class Train Office Excel for Mac
  • Microsoft 365 AD FS Support Services Microsoft 365 Gmail migration Technical Consultant
  • Microsoft Azure integration Consultant Services Microsoft Azure hybrid cloud integration Consultant Services
  • Microsoft Certified Network Consultant Microsoft ISA Server 24x7x365 Consultant Microsoft Firewall
  • Linn County Iowa Help Desk Solutions Provider
  • Microsoft Certified Partner Outsourcing Technical Support Microsoft Certified Partner Information Technology Outsourcing Firm
  • Microsoft DPM Offsite Data Backup Service Engineer Remote Data Backup and Restore Service Consultancy

    • Symantec Firewall Secure
    Security Group Symantec VPN

    Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor family or help you migrate to more recent firewall technology. Progent can also enable you to design and implement a complete security strategy that can incorporate firewall and VPN devices and software, outsourced security and network protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your one-stop source for on-going network help, maintenance, education, and security consulting.

  • Microsoft Exchange 2007 Services Exchange 2007 Server Consulting
  • Microsoft Exchange 2010 Upgrade Consultant Services Microsoft Exchange 2010 Upgrade Consultancy
  • Microsoft Exchange Consultant Services Microsoft Exchange 2003 Specialists
  • Microsoft Proxy Server On-site Technical Support Microsoft Firewall Technical Consultant
  • Microsoft SBS Network Consultants Microsoft SBS 2008 Specialist
  • Microsoft SQL 2008 Remote Support Services SQL Server 2008 Computer Consulting
  • Microsoft Software Update Services On-site Support Remote Engineer SUS
  • Microsoft Teams AAD Connect Engineers Microsoft Teams disaster recovery Engineer
  • Setup Service Windows Security Linn County Iowa, United States
  • Microsoft Windows 7 Evaluation Network Engineer Network Engineer Windows 7

    • Microsoft Exchange 2007 Professionals
    Consulting Services Microsoft Exchange 2007

    Progent's expert consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the background to complete your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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    • Fault Tolerant Data Center Remote Technical Support
    Fault Tolerant Internet Connection Support

    Progent's fault tolerant network consultants offer reliability support, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, fault-tolerant Internet interface design, 24x7 data center consulting, and other 24x7 networking consulting to show your organization configure a non-stop environment for strategic applications. Progent possesses the experience to develop affordable, high-availability systems by utilizing the evolving library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can help you design a fault tolerant mutli-location network with a completely mirrored Internet connection and efficient system load balancing.

  • Midsized Office Network Repair Service Largest Networking Group Mid-size Business
  • Migration Consultants Solaris Upgrade Consulting Solaris to Windows
  • Multi-factor Authentication Online Technical Support Duo Multi-factor Authentication Integration Services
  • Network Consultant Windows 2008 R2 Windows 2008 R2 Troubleshooting
  • Network Consultant Windows SharePoint Services Windows SharePoint Services Technical Consultant
  • NinjaOne RMM and Progent Network Operations Center IT Consultant 24 Hour Remote NinjaOne Server Management Network Consultants
  • Office 365 Skype for Business Integration IT Services 24-Hour Office 365 Skype for Business Integration Network Consulting
  • Office Word and PDF Consulting Engineers Office Word for Android
  • On-site Technical Support Hybrid Microsoft 365 solutions Microsoft Certified Expert Engineer Microsoft 365 hybrid solutions for Exchange
  • On-site Technical Support Microsoft Exchange Microsoft Exchange IT Consultant

    • 7900 Series IP Phone Integration Support
    SPA500 Series IP Phone Consultant Services

    Progent's CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

  • Online Technical Support Cisco Firepower AMP Consulting Cisco Firepower AVC
  • Online Technical Support ProSight Reporting ConnectWise Manage Ticketing ProSight Reporting Remote Infrastructure Management Integration Support
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  • Penetration Testing Computer Consulting Services Cloud Migration Setup Consultancy Services
  • Private Cloud Hosting Consultancy Private Clouds for Small Businesses Consultants

    • Urgent Amazon EC2 integration Coding
    Programming Amazon Web Services hybrid cloud solutions

    Progent can provide cost-effective remote consulting to assist companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security strategies.

  • ProSight Duo MFA Network Consultants 24 Hour Help and Support Duo MFA and Single Sign-on

    • Onsite Technical Support Computer Support Help Desk Services
    Award Winning Computer Support Help Desk Outsourcing Professional

    Progent's Shared Call Center service allows your business to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

  • ProSight Phishing Protection Specialist ProSight Ransomware Rollback Support and Integration
  • ProSight Spam Filtering Consultancy Immediate ProSight Email Denial of Service Protection Consult
  • ProSight password management Consult 24-7 IT documentation management Consult
  • Professional Microsoft Azure hybrid cloud integration Enterprise hybrid cloud integration Consultant Services
  • Professional ransomware cleanup and file recovery DopplePaymer ransomware recovery Consultant
  • Progent Media Relations Specialists Progent in the News Specialists

    • Technical Support Services Windows Server 2012 R2 Hyper-V
    Windows Server 2012 R2 Clustering Professionals

    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support staff, create an enterprise-wide security plan, streamline network management, assist with application development, and generate and validate a DR/BC plan.

  • Protect Horizon3.ai NodeZero Certified Cybersecurity Pen Testing Microsoft and Cisco Certified Horizon3.ai NodeZero Penetration Testing Security Firms
  • Remote Professionals Aironet 1600 Access Point Help and Support Cisco Prime Infrastructure
  • Remote Progent Cybersecurity Experts Professional Services Progent in the News
  • Remote Services Documentation Computer Consultants Services Documentation Professionals
  • SCCM Azure Integration Remote Consulting Online Support Services SCCM Migration
  • SCDPM Backup and Restore Onsite Technical Support SCDPM Disaster Recovery IT Services

    • Email Encryption Key Management Consult
    Consulting Services ProSight Email Guard Content Filtering Service

    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

  • SCOM 2016 Integration Services System Center 2016 Hybrid Cloud Integration Configuration
  • SQL Server Cluster Setup and Support Disaster Recovery Online Consulting
  • Security Penetration Testing Security Certification Stealth Penetration Testing Cybersecurity Contractors
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  • SharePoint Portal Server Integration Support Remote Troubleshooting Microsoft Office SharePoint Server 2003
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    • Juniper SSG5 Router Network Security Testing
    Cybersecurity Team Juniper SSG350M Router

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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  • Solution Provider Microsoft SQL Server 2014 24-Hour Computer Network Providers Sharepoint Services
  • Specialists BES Express BES Express Consultant
  • Specialists Microsoft Exchange 2000 Upgrade Online Support Services Exchange Server 2000
  • Specialists Windows Server 2016 Hybrid Configuration Immediate Microsoft Windows Server 2016 Migration Network Consultant

    • Avaddon ransomware hot line Specialists
    Consulting Services LockBit ransomware hot line

    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to contain the progress of an active ransomware breach. Call 800-462-8800

  • Support Exchange 2010 Upgrade Exchange Server 2010 Support and Integration




    • Les Kent has a 35-year track record of successful network integration, corporate management, sales, and operations. He has demonstrated a talent for creating sophisticated IT solutions while working as a system designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major enterprises.

  • Support Outsourcing Remote Workers Cloud Integration Offsite Workforce Cloud Integration Integration Services
  • Support and Help Part-Time CIO CISSP Certified Expert Online Help CIO
  • Support and Help SCDPM 2012 Technology Consulting SCDPM 2012 and Azure Backup
  • System Center 2012 Virtual Machine Manager Help and Support SCVMM 2012 and Windows Server 2012 Consultant Services

    • Intune Conditional Access Technical Consultant
    Microsoft Certified Expert Support Intune Company Portal

    Progent's Microsoft-certified Intune consultants can help you to assess the business value of utilizing Microsoft Intune for administering your mobile computers including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can help your company to configure security policies, plan and deploy test environments to evaluate the benefits of Microsoft Intune for your environment, deploy Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune deployment.

  • System Center 2016 and Linux Integration Help and Support System Center 2016 Disaster Recovery Technology Consulting
  • System Center Configuration Manager Support Organizations Endpoint Management Phone Support Services
  • Tandberg T3 Telepresence Consultant Services Urgent Consulting Services LifeSize Telepresence
  • Technology Consulting Altaro VM Backup Boot from Backup Hornetsecurity Altaro VM Backup Replication Outsourcing
  • IT Consulting Group Cisco CCIE Cedar Rapids, IA
  • Technology Consulting Exchange 2013 Performance Tuning Top Ranked Microsoft Expert Computer Engineer Exchange 2013 Upgrade

    • Microsoft and Apple Mac Desktop IT Technical Support Company
    Urgent Microsoft and Mac Desktop Server Setup

    Progent can provide a wide array of affordable online and on-premises consulting services to help your business to install, administer, and troubleshoot workstations and handhelds based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

  • Technology Consulting Services Windows 7 IT Services Windows 7 Upgrade
  • Technology Professional Microsoft Exchange 2010 Upgrade Exchange Migration Specialist
  • Top Computer Consulting Two-factor Authentication (2FA) Support and Setup Duo Multi-factor Authentication
  • Top DotNET Application Development .NET MAUI Contract Programming Firm
  • Top Rated NetDocs Compliance Engineers NetDocuments SetBuilder Consultant Services
  • Top ransomware removal and file restore Specialist Phobos ransomware recovery Services

    • WLAN controller Network Consultant
    WLAN controller Network Consulting

    Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing wireless availability with rapid failover, and hardening data security by identifying threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller technology.

  • Ubiquiti UniFi Controller software Services Consultant Ubiquiti UniFi Controller management
  • Urgent IT Support Outsourcing Consultant Services Network Support Outsourcing Consultant Services
  • Urgent On-site Technical Support System Center 2016 Migration 24-7 SCDPM 2016 Remote Support Services
  • VoIP phones patch management Consultant Network infrastructure patch management Consultant
  • WannaCry ransomware hot line Specialist Specialist Conti ransomware hot line
  • Wi-Fi VoIP phone integration Computer Consultants Wi-Fi IP phone integration Remote Support
  • Wi-Fi site survey Engineer Support and Setup 802.11ax Migration

    • ISSAP Cybersecurity Group
    ISSAP Certified Cybersecurity Architecture Specialist

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough examination and extensive experience with information security architecture. ISSAP security experts have comprehensive understanding of access control mechanisms and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security experts can help your business with all phases of architecture security.

  • Windows 2003 Server Professional Emergency Microsoft Windows 2003 Support Services
  • Windows 7 Integration Support Services Online Support Services Windows 7 Upgrade
  • Windows Server 2003 Consultants Microsoft Windows 2003 Network Engineer
  • Windows Server 2008 Failover Clustering Consulting Remote Failover Clustering Windows 2008 Remote Technical Support

    • ransomware rebuild Consultant
    Services ransomware rebuild

    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to halt the spread of an active ransomware breach. Call 800-462-8800

  • Windows Security Installation Cedar Rapids Iowa City
  • Windows Server 2012R2 Private Cloud Support and Setup Windows Server 2012R2 Multitenancy Computer Consulting

    • Windows Hyper-V 2016 Shielded VMs Specialist
    Windows Server Hyper-V 2016 Shielded VMs Setup and Support

    Windows Hyper-V 2016 utilizes core technologies first developed for and refined on Microsoft Azure, among the world's largest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing data security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up pilot environments to confirm the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a non-disruptive upgrade plan, train your IT management and support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment delivers maximum business value.

  • Windows Server 2022 Hyper-V On-site Technical Support Windows Server 2022 Technical Support
  • Windows and Solaris Remote Consulting Solaris with Windows Consultant Services
  • iPhone 5 Online Troubleshooting Macintosh Computer Consultant

    • Services ransomware removal and file restore
    24-Hour ransomware virus recovery Services

    Progent's experienced ransomware recovery experts can assist you to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

  • virtual Windows desktops Technology Consulting Services desktop and application virtualization Specialist
  • wireless IP phones and Meraki APs Integration Support wireless IP phones and CUCM Remote Troubleshooting

    • Migration Consultant Exchange 2003 Server
    Remote Troubleshooting Microsoft Exchange 2003

    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, reduces long-term support demands, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange 2003 support, repair, and consulting services include assistance with the configuration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.
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