Immediate, Low-cost Remote Network Assistance for Cedar Rapids, Iowa Small Businesses
For more than two decades, Progent has focused on providing world-quality computer support services to customers with small-business budgets. Progent has developed a unique support system that features a low-overhead, tightly connected virtual office network, custom online troubleshooting tools, a substantial team of engineers accredited in a broad array of IT practice areas, a Help Desk service model that maximizes responsiveness and ensures follow-through, a worldwide group of remote support professionals, in-person support availability for the majority of most zip codes in the United States, and a company culture focused on resolving network issues in the shortest time and at the lowest cost to customers.
For larger companies, Progent offers co-sourcing support to supplement the skills of your internal network support group. Co-sourcing can cut costs and help meet schedules for big projects such as application development, business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your company to design and execute your cloud strategy.
Primary Technical Areas Supported by Progent for Businesses in Cedar Rapids, Iowa
Progent's group of world-class engineers offers assistance for all facets of information technology found in businesses of any size. Practice areas supported by Progent in Cedar Rapids include:
Support Delivery Options Available for Cedar Rapids, Iowa Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's model for providing IT support is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures fast support, thorough activity records, reliable follow-through, and tight cost control for a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and fix network problems without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small and midsize companies the optimal solution: hands-on support technicians when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. for more information, see Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and support for business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including site moves and major system migrations, extended projects like management information software development and support, relational database software development and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of reliability, protection, and performance than is possible with the class of on-site data center that is achievable for most small organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest IT organizations, Progent can save you the cost of building and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition easy for customers to transfer to another support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit businesses with mixed environments to save significantly on the costs of hardware, system support, and network administration while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- OS and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote support services to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for network data security and incident reporting.
The breadth and size of Progent's engineering staff offer a powerful array of advantages to organizations trying to maximize the productivity of their IT network within a realistic budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the front lines of network service, performing a wide variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for fixing actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during normal business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big bills for fast repairs. An additional advantage of by-the-minute invoicing is that clients will not be inclined to allow minor issues to fester until they become major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The discipline of documenting and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small companies who utilize independent service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
If your Cedar Rapids, Iowa company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).