Expert Remote Help for Cedar Rapids, Iowa Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been ignored by major IT service organizations. Some small businesses permit themselves to grow overly dependent on individual engineers or small support firms who lack the size or comprehensive skill sets to react quickly or effectively to network crises. Other small companies turn to mass-market support firms staffed with personnel able to provide by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to handle the variety of configurations and lack of standards that characterizes small business IT networks.
Progent's proven methodology for providing affordable and successful network service to small companies has made Progent one of the most respected Microsoft-certified network consulting firms in the industry. Progent has delivered online help to small businesses in every state in the country (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and help meet schedules for big projects such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to design and implement a sensible cloud computing strategy.
Main Technologies Supported by Progent for Cedar Rapids, Iowa Office Networks
As a Microsoft-certified Partner consulting company with a large group of Cisco Premier CCIE networking experts and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Cedar Rapids, IA businesses for a broad array of computer technologies such as:
Support Delivery Options for Cedar Rapids, Iowa Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT management. Progent's model for delivering IT support is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive activity records, dependable follow-up, and strict expense control for an array of network support delivery alternatives that include remote troubleshooting, in-person support, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's network consultants allows them to handle most IT issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small companies the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site support calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems. for more information, see Online Help Desk Services.
- Co-managed Help Desk Services
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting. For details, refer to Progentís Co-managed Help Desk services.
- Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and training for small business applications such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including site relocations and major system upgrades, longer term initiatives like upgrading an older MRP platform to a modern Microsoft Dynamics 365 solution, database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as disaster recovery and malware cleanup.
- Infrastructure Consulting Services for an At-Home Workforce
Progent can help small and medium-size businesses to design, configure and troubleshoot the network infrastructure needed to support offsite workers. Aspects of network infrastructure for which Progent's consultants offer guidance include secure and convenient VPN connections, VDI desktop platforms, router configuration, Wi-Fi network design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure consulting expertise for remote workers, visit infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in an environment that not only provides the top degree of availability and extensibility but that is also convenient for customers to transfer to another support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the software in the customer's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Cedar Rapids, Iowa Businesses
Progent's size, depth of technical expertise, and experience with corporate network support allow small businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or independent consultants.
Teaming with Progent enables your small business to:
- Prevent Over Dependence on Individual Support Consultants
For network services, small businesses sometimes depend heavily on individual engineers. Although freelance support providers carry lower overhead than larger IT service firms and can typically charge apparently smaller fees, they are occasionally too busy to react quickly to urgent problems. If an independent engineer is busy with different client, ill, on vacation, or in class, the absence of backup staff may force your business to wait for assistance during an emergency. The more your company expands, system unavailability or difficulties with line-of-business applications get more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly because of lower output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for assistance forces them to learn with the meter running while your organization winds up with the bill for their continuing training.
- Have Access to Expertise in Advanced Information Technology Issues
The majority of smaller support firms or independent consultants specializing in small company IT consulting are capable of delivering connect-the-dots fixes but don't have the background to work efficiently with complicated IT infrastructures with a variety of platforms, many sites, Voice over IP systems, remote workers, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your small business because enterprise environments are characteristically complex, integration issues require in-depth knowledge in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security requires industry-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Without a solid basis, a sequence of band-aid repairs often get piled on top of a tenuous foundation. As a business evolves, reliability and expandability problems can hinder the productivity of the organization. These networks require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable foundation to meet critical business needs and ease downstream growth.
- Work with Solution Consultants, Not Product Vendors
Smaller companies require guidance and education to work through an increasingly complicated array of technology options available for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides services and expertise exclusively. This allows Progent to align consulting support with the real needs of clients. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being driven by the actual needs of a client.
How to Contact Progent
If your Cedar Rapids, Iowa business wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).