Quick, Affordable Online Computer Technical Support for Cedar Rapids, Iowa Small Companies
For more than two decades, Progent has specialized in delivering enterprise-quality network support to customers with small-company IT budgets. Progent has built a unique support solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial pool of consultants accredited in a broad array of IT disciplines, a Help Desk service model that maximizes responsiveness and guarantees follow-up, a worldwide team of on-line support experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the least time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big projects such as application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to help your company to plan and execute your cloud strategy.

Key Products and Technologies Serviced by Progent for Cedar Rapids, Iowa Businesses
A Microsoft-certified Partner computer support company with a large team of Cisco Certified CCIE network consultants and Apple certified consultants, Progent provides emergency assistance and affordable remote consulting to Cedar Rapids, IA businesses for a wide array of computer technologies including:

Service Delivery Options for Cedar Rapids, Iowa Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering computer support is based on the Help Desk structure common to big IT groups. Progent's Contact Center Support Model promotes rapid support, comprehensive service records, dependable follow-through, and strict cost control across a range of IT support delivery modes that include online troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to analyze and fix network problems without the expense or delay of on-premises support calls. The background of Progent's network consultants allows them to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's online network support services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: in-person support professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Help Desk Services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, non-stop it system engineering, virtual server solutions, plus integration, programming and training for small business software including accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended projects like management information application programming and support, relational database software programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and MS SQL to provide small companies with greater degrees of availability, security, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are consistently archived and available for full and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in a setting that not only provides the top degree of dependability and expandability but that is also easy for clients to transfer to another support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can support the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Cedar Rapids, Iowa Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small businesses to sidestep the problems associated with excessive dependence on small support firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network support, small companies often depend excessively on individual engineers. Although individual support engineers have lower expenses than more substantial support organizations and can typically bill nominally lower fees, they are frequently spread too thin to respond rapidly to urgent problems. If a freelance engineer is occupied with different client, sick, on vacation, or in class, the absence of backup staff may force your business to go without help in case of an emergency. The more your small business expands, system downtime or problems with critical programs get more expensive. The money you believed you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when independent consultants confront new technologies, the lack of a large engineering team to fall back on for assistance requires them to train with the meter running while your business ends up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    The majority of small service organizations or independent engineers specializing in small business IT consulting may excel at providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated network infrastructures that have a variety of operating systems, numerous offices, VoIP systems, mobile workforces, integrated accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your small business because big-company environments are inherently complex, support problems demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection requires industry-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of band-aid repairs often get piled onto of a tenuous structure. As a company evolves, reliability and scalability issues can undermine the productivity of the organization. These environments require proper evaluation, intelligent business planning, and in-depth expertise to migrate to a network infrastructure that can provide the solid foundation to meet current business needs and support future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Small companies require guidance and education to work through an increasingly complicated array of technology options available for accelerating growth and improving productivity. Businesses do not need a network consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align technical support with the genuine needs of clients. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual needs of a small business.

Contact Progent
In case your Cedar Rapids, Iowa business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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