Cedar Rapids, IA Remote Help from Certified Network Troubleshooting Consultants
Progent's computer tech support services can deliver your Cedar Rapids, IA company budget-friendly and dependable support from enterprise-class IT engineers. By delivering IT consulting service when you need it, offering specialized knowledge for critical applications, delivering value-added services such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Cedar Rapids, Iowa business an economical option for optimizing the profitability of small-scale office networks. Whether you run a local datacenter, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and maintain a robust and safe IT system and to have quick availability of the seasoned consulting typically available only to corporations who are able to afford a large internal IT organization.
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT support group. This can reduce expenses and minimize technical risks for big projects like software design and development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.
Popular Technologies Supported by Progent for Business Networks in Cedar Rapids, Iowa
Progent's national group of certified consultants offers help for all aspects of information systems found in organizations of any size. Technologies supported by Progent in and around Cedar Rapids include:
Support Delivery Alternatives Available for Cedar Rapids, Iowa Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and IT management. Progent's model for providing computer support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service records, consistent follow-through, and strict expense monitoring for an array of IT support delivery options that include online troubleshooting, onsite support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progent's Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help clients to analyze and repair network problems without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services.
- Shared Help Desk Services
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, ownership, status tracking, and metrics. For details, refer to Progent's Help Desk sharing services.
- IT Consulting Services
Progent provides small companies affordable availability of enterprise-class consultants who can deliver assistance with vital technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection engineering, non-stop network consulting, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects including site relocations and major software migrations, longer term projects like upgrading an older ERP platform to a modern MS Dynamics 365 solution, database software development and administration support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response like disaster recovery and malware cleanup.
- Network Infrastructure Expertise for Teleworkers
Progent can assist small and medium-size companies to plan, deploy and debug the infrastructure required for telecommuters. Aspects of infrastructure for which Progent's consultants can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network planning and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure expertise for at-home workers, refer to infrastructure consulting services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of availability and expandability but that is in addition convenient for customers to transfer to another service provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can handle the mixed- OS and non- standardized environments common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network information security and incident reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to companies wishing to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of network service, executing a wide variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested approaches for fixing actual network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for fast solutions. An additional benefit of by-the-minute invoicing is that you are less inclined to permit simple problems to fester until they become big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each consultant to every client. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won't release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who employ internal IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Cedar Rapids, Iowa business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).