Cedar Rapids, IA Online Support from Certified Computer Network Service Consultants
Progent's computer network tech support services can deliver your Cedar Rapids, IA business budget-friendly and dependable access to world-class computer professionals. By delivering network support help when you need it, providing advanced knowledge for line-of-business applications, delivering value-added services such as automated server monitoring, and billing only for support you receive, Progent offers your Cedar Rapids, Iowa business an economical solution for maximizing the productivity and profitability of small-scale business information systems. Whether you maintain an onsite datacenter, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and support a reliable and safe information network and to have fast availability of the skilled support usually restricted to enterprises who can afford a large internal IT organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives like software development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to design and implement your cloud strategy.
Primary Practice Areas Supported by Progent for Businesses in Cedar Rapids, Iowa
Progent's nationwide team of industry certified experts offers assistance for all aspects of network technology found in businesses of any size. Practice areas served by Progent in Cedar Rapids include:
Support Delivery Alternatives Available for Cedar Rapids, Iowa Businesses
Progent offers a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for providing IT support services is built on the Help Desk structure familiar to larger IT support organizations. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity documentation, reliable follow-through, and tight expense control across an array of network service delivery modes that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and fix network problems without the cost or delay of in-person service calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information about Progent's online network troubleshooting expertise.
- On-site Service
Progent offers on-site computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite support technicians when you need them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for on-site support calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems. for more information, visit Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and support for small business applications including financials, ERP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site moves and major software upgrades, extended projects like business reporting application development and customization, database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of reliability, security, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also convenient for clients to transfer to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can support the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced online consulting support to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Cedar Rapids, Iowa Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting allow small companies to sidestep the pitfalls related to over reliance on thinly staffed support firms or individual consultants.
Teaming with Progent allows your business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For network services, small businesses sometimes depend heavily on independent engineers. Although individual service engineers have lower expenses than more substantial IT service firms and can typically bill nominally smaller rates, they are occasionally unable to react rapidly to urgent problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the lack of backup personnel may require your business to go without assistance during an emergency. The more your company expands, system downtime or difficulties with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can evaporate fast due to lower productivity. In addition, when freelance engineers confront new technologies, the unavailability of a large engineering group to count on for advice requires them to train with the meter running while your organization winds up footing the costs for their ongoing education.
- Have Access to Expertise in Sophisticated Information Technology Issues
The majority of smaller service organizations or freelance consultants specializing in small company network support may excel at providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT configurations with a variety of platforms, numerous offices, VoIP systems, remote clients, integrated financial and analytical software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your company because big-company networks are inherently complicated, integration issues require thorough knowledge in many technical disciplines, and reaching an acceptable level of stability, availability, and protection calls for industry-tested leading practices.
- Create a Solid Foundation for Seamless Growth
Small companies often start with a network cobbled together on a tight budget. Without a strong basis, a sequence of band-aid fixes commonly get thrown onto of a tenuous foundation. As a company evolves, stability and expandability issues can hinder the success of the business. Such environments require proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network infrastructure that can provide the reliable foundation to handle critical business needs and support future expansion.
- Partner with Solution Providers, Not Product Resellers
Smaller businesses need direction and education to navigate through an increasingly complex array of IT alternatives available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or support organization that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services only. This allows Progent to match consulting services with the real needs of clients. Combining IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined technology rather than being based on the true needs of a small business.
In case your Cedar Rapids, Iowa company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).