Fast, Low-cost Remote Computer Technical Support for Cedar Rapids, Iowa Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality network support to clients with small-company IT budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of engineers certified in a broad array of IT practice areas, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing support to add to the technical skills of your in-house network support staff. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud strategy.
Key Technical Areas Serviced by Progent for Business Networks in Cedar Rapids, Iowa
Progent's team of certified experts provides assistance for all aspects of information systems used by companies of any size. Areas supported by Progent in Cedar Rapids include:
Support Delivery Options Available for Cedar Rapids, Iowa Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for providing IT support is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Service Model ensures rapid support, thorough service documentation, reliable follow-through, and strict cost monitoring across an array of IT support delivery options that include remote repairs, on-premises support, and top-level consulting.
- Remote Service
Progent's Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the expense or delay of on-premises support visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.
- On-site Support
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: in-person service professionals when you need them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, see Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent provides small companies affordable availability of world-class consultants who can deliver help with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, non-stop it system design, virtual server solutions, plus integration, programming and training for business programs including financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive system upgrades, longer term projects such as customizing a legacy MRP platform to a current Microsoft Dynamics 365 package, relational database software programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like disaster recovery and virus cleanup.
- Infrastructure Guidance for an At-Home Workforce
Progent can help small and medium-size businesses to plan, set up and troubleshoot the infrastructure for a remote workforce. Aspects of infrastructure where Progent's experts can provide support include safe and convenient VPN connections, VDI desktop software, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connections. For details about Progent's network infrastructure expertise for remote workers, refer to infrastructure guidance for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only provides the top level of availability and expandability but that is in addition convenient for clients to transfer to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of hardware, system support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for network data protection and reporting.
The scope and depth of Progent's engineering team bring a unique array of advantages to clients wishing to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for solving real-world network problems quickly.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size invoices for fast solutions. Another benefit of granular invoicing is that your company won't be inclined to permit less critical issues to stay unaddressed until they become big ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Cedar Rapids, Iowa business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).