Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT staff may take longer to become aware of a penetration and are less able to mount a rapid and coordinated response. The more lateral movement ransomware is able to manage within a target's network, the more time it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses in the Centennial metro area to identify and isolate breached devices and guard undamaged assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Centennial
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom fee for the decryptors required to unlock encrypted files. Ransomware assaults also attempt to exfiltrate files and hackers require an extra payment for not publishing this information or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can be a big issue depending on the sensitivity of the downloaded data.

The recovery process after a ransomware penetration has several crucial phases, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent first response involves arresting the lateral spread of ransomware across your network. The more time a ransomware assault is permitted to run unchecked, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of isolating infected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable level of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access management. Progent's recovery team uses advanced workgroup tools to organize the complex restoration effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to get vital resources back online as fast as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack varies according to the condition of the network, how many files are affected, and which restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully closed, might need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work could be required to find clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected during the attack.
  • Deploying modern AV/ransomware defense: ProSight ASM gives small and mid-sized companies the advantages of the identical anti-virus technology implemented by many of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, classification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryptor utility; debugging failed files; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption condition; and restoring computers and services.
  • Forensics: This activity involves uncovering the ransomware attack's storyline across the network from beginning to end. This history of how a ransomware assault progressed within the network assists your IT staff to evaluate the impact and brings to light shortcomings in policies or work habits that should be corrected to prevent future breaches. Forensics entails the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is commonly given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other key recovery processes such as business resumption are performed concurrently. Progent has an extensive roster of information technology and security experts with the skills required to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes professionals who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial and ERP software. This scope of expertise gives Progent the ability to identify and integrate the undamaged parts of your network following a ransomware attack and rebuild them rapidly into a viable system. Progent has collaborated with top cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Centennial
For ransomware system restoration expertise in the Centennial metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Stealth intrusion testing is an important part of any comprehensive network security strategy. Progentís security experts can run extensive intrusion tests without the knowledge of your organization's internal network support staff. Stealth penetration checking shows whether existing security defense systems such as intrusion detection warnings and event history analysis are properly set up and consistently monitored.

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    Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange Server 2007 help, repair, and consulting services include expertise with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.

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    Progentís Microsoft-certified experts offer businesses of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for efficiently coordinating people, groups and information. SharePoint Server provides a common spot for your workers or customers to access, organize, share and interact with relevant information, files, and applications and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the knowledge theyíve developed in a manner that makes data convenient to locate, retrieve and re-use. Progent's SharePoint consultants can help your organization to support your current SharePoint environment or upgrade to the latest release of SharePoint.

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    Progent's experienced ransomware recovery experts can assist you to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Altaro VM Backup software provides small and mid-size businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing larger environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a broad array of services to assist you to design, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.

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