Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to work its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to become aware of a penetration and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to make within a victim's system, the longer it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist organizations in the Centennial area to identify and quarantine infected servers and endpoints and protect clean resources from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Centennial
Current variants of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and infiltrate any available backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware assault, insist on a ransom fee for the decryption tools required to unlock scrambled files. Ransomware assaults also try to exfiltrate files and hackers demand an extra payment for not publishing this information on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the downloaded data.
The recovery work after a ransomware penetration involves a number of distinct stages, the majority of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the necessary experience.
- Quarantine: This urgent initial step requires blocking the lateral spread of the attack across your IT system. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment activities include cutting off affected endpoints from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a basic useful degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical applications, network topology, and safe remote access. Progent's recovery team uses advanced workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's managers and network support group to prioritize activity and to get vital resources back online as quickly as possible.
- Data recovery: The work required to recover files impacted by a ransomware assault varies according to the state of the network, the number of files that are affected, and which restore techniques are required. Ransomware assaults can take down critical databases which, if not gracefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the ransomware attack.
- Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the identical anti-virus technology deployed by many of the world's largest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor utility; troubleshooting failed files; building a pristine environment; mapping and reconnecting datastores to match precisely their pre-attack state; and reprovisioning machines and services.
- Forensics: This activity involves discovering the ransomware assault's progress across the targeted network from beginning to end. This history of how a ransomware attack travelled within the network helps your IT staff to evaluate the damage and uncovers weaknesses in rules or processes that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is typically given a top priority by the insurance provider. Since forensics can take time, it is critical that other key recovery processes such as business continuity are performed in parallel. Progent maintains an extensive roster of IT and cybersecurity experts with the knowledge and experience required to perform the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent has delivered remote and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your network after a ransomware attack and reconstruct them rapidly into an operational network. Progent has worked with leading cyber insurance providers like Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Services in Centennial
For ransomware system restoration services in the Centennial area, call Progent at 800-462-8800 or visit Contact Progent.