Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel may be slower to become aware of a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve within a target's network, the more time it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help businesses in the Centennial metro area to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Centennial
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an additional payment in exchange for not publishing this information or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major problem according to the sensitivity of the downloaded information.

The recovery work subsequent to ransomware attack has a number of distinct phases, the majority of which can proceed concurrently if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response requires arresting the sideways progress of the attack across your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more costly the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes consist of isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a minimal useful degree of capability with the least downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also demands the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and safe endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to put essential services back online as quickly as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack depends on the state of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware attacks can take down critical databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work could be required to locate clean data. For instance, non-encrypted OST files may exist on employees' PCs and laptops that were not connected at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to deploy immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including root users. This provides another level of security and recoverability in case of a successful ransomware attack.
  • Setting up modern AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus tools implemented by many of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if there is one. Activities consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryptor tool; debugging decryption problems; building a clean environment; mapping and reconnecting drives to reflect precisely their pre-attack condition; and recovering computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of the way a ransomware assault progressed within the network assists you to evaluate the impact and uncovers gaps in policies or work habits that should be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is commonly given a top priority by the insurance provider. Because forensics can take time, it is vital that other key recovery processes such as operational resumption are pursued concurrently. Progent has an extensive team of IT and security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises network services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your network after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading cyber insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Centennial
For ransomware system restoration consulting services in the Centennial metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Lync Server 2013, renamed Skype for Business, enables businesses of any size to create a manageable and protected communications environment that permits a BYOD computing style with instant messaging, real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your IT team and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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