Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a break-in and are less able to mount a rapid and forceful response. The more lateral movement ransomware can manage within a victim's network, the more time it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help organizations in the Centennial metro area to identify and quarantine breached servers and endpoints and guard undamaged assets from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Centennial
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom fee in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to exfiltrate files and TAs demand an additional ransom in exchange for not publishing this data on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The restoration process subsequent to ransomware penetration involves a number of crucial stages, most of which can be performed concurrently if the response workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent first response requires arresting the sideways spread of the attack within your network. The more time a ransomware attack is permitted to run unrestricted, the more complex and more expensive the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the network to a basic useful level of capability with the least delay. This effort is usually the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and safe remote access management. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted recovery process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's management and IT staff to prioritize activity and to put critical resources on line again as quickly as feasible.
  • Data recovery: The work required to recover files impacted by a ransomware attack depends on the condition of the network, the number of files that are affected, and what recovery techniques are needed. Ransomware attacks can take down critical databases which, if not gracefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line at the time of the attack. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including root users. Immutable storage provides an extra level of security and restoration ability in case of a successful ransomware attack.
  • Setting up advanced AV/ransomware protection: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the same anti-virus technology deployed by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, identification, containment, restoration and forensics in one integrated platform, Progent's Active Security Monitoring reduces TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryption utility; troubleshooting decryption problems; building a pristine environment; remapping and connecting datastores to reflect precisely their pre-attack state; and recovering physical and virtual devices and software services.
  • Forensics: This activity involves uncovering the ransomware attack's storyline across the network from beginning to end. This history of the way a ransomware attack travelled within the network helps your IT staff to assess the impact and brings to light gaps in policies or processes that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is usually given a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is vital that other key recovery processes like operational resumption are pursued in parallel. Progent has an extensive team of IT and data security professionals with the knowledge and experience required to carry out activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your network after a ransomware attack and rebuild them rapidly into a functioning system. Progent has worked with leading insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Centennial
For ransomware recovery consulting services in the Centennial metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's UNIX platform support services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Slackware.

  • Microsoft Certified Expert SharePoint Online Support Services Integration Services SharePoint 2016 Excel Online
  • Microsoft Certified Partner Dynamics NAV ERP Developer Firms Support Services Dynamics 365 Business Central
  • Microsoft Consultancy Firms Microsoft Windows Tech

  • Microsoft Expert Consultants Great Plains
    Great Plains Support and Integration

    Dynamics GP can help you grow and control your business more efficiently by offering easy access to decision-driving information and a fast return on investment. Dynamics GP/Great Plains confers important productivity benefits including its ability to expand the presence of your organization, handle your accounting, computerize financial processes, standardize procedures across your company, improve inventory control, increase order accuracy, expand revenue and minimize lead-time, and maximize free cash flow. Progent can help you set up and maintain a robust, secure server and network foundation to support Great Plains, and can offer expert Dynamics GP/Great Plains consultants to make sure you reap all the benefits of your Microsoft Dynamics GP/Great Plains software.

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  • Microsoft Exchange 2007 Services Engineers Exchange 2007 Server
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  • Lync Server 2013 topology Engineer
    Microsoft Certified Partner Lync Server 2013 VoIP Engineer

    Progent's Microsoft consultants can help your company to evaluate the value of Microsoft Lync Server 2010 for your business and can help you to design and carry out a deployment of Lync Server that unifies the administration of IM and Presence and improves the output of your in-house employees, telecommuters, and mobile workforce. Progent can also help your company to perform an efficient migration to Lync Server from Office Communications Server or from Live Communications Server, interface Lync Server with Exchange, SharePoint, and SQL Server, show you how to run Lync Server 2010 to improve the team-computing capabilities of MS Office applications, and offer online seminars and continuing support for Microsoft Lync and other Microsoft technologies.

  • Microsoft SQL Services MS SQL Cybersecurity Consultancies
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  • Consulting Private Cloud Integration
    ProSight VM Hosting Consulting

    Progent's ProSight Virtual Hosting service combines proven virtualization technology, a world-class data center, and the support expertise of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive information technology outsourcing alternative that improves network availability and security, reduces management hassle, and lowers expenses. With Private Cloud Hosting, a smaller company can have each of its operating system platforms and critical business application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual server configured and maintained by Progent's network support professionals.

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    Progent's Juniper-certified NetScreen engineer can help you to install and optimize NetScreen 5000 series routers, upgrade from older NetScreen products to more current Juniper products, and repair infrastructure problems in Juniper-only or mixed-technology systems.

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    SharePoint 2019 Taxonomy Online Support Services

    Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical online and on-premises consulting, application development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless information management system.

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    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every customer. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom.

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  • Professional Exchange Server 2007 Support and Setup Microsoft Exchange
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  • Progent Cybersecurity Experts Technology Professional Largest Network Security Expert Darrin Johnson Professionals
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    Progent has two decades of experience helping small and mid-size businesses to plan, implement, tune, manage, and troubleshoot computer networks that incorporate teleworkers.

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    Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and maintain a WatchGuard Firewall product that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewalls.

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    Progent's Cisco-premier CCIE network experts can assist you to maintain your legacy PIX 500 or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent's Helpdesk management and co-management service programs help organizations to reduce costs and enhance productivity.

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    24 Hour Onsite Technical Support Microsoft 365 hybrid solutions for Exchange

    Microsoft 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and other Exchange components to lower capital expense and management hassle. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, plan a network topology that makes sense for your business needs and budget, implement an efficient migration from your existing Exchange organization to one that includes Microsoft 365 Exchange Online, train your management team and users, and provide as-needed consulting and troubleshooting.

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  • Microsoft Exchange 2019 Server Computer Network Consultants
    Microsoft Exchange 2019 Server Network Specialists

    Progent's Microsoft-certified consultants average more than 10 years of background providing messaging support for companies that range from small offices to global corporations. Progent offers economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design high availability email systems, and facilitate remote and mobile email connectivity. Progent's Exchange support services can help you in planning and implementing a migration from a legacy SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. Progent also offers support for Windows 10 and Windows 11 desktops using Outlook and can help you integrate Outlook Web App for popular browsers. For e-mail virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

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  • Remote Support Services Consulting Support for IT Service Firms
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    Progent's Support for IT Service Firms lets you take advantage of Progent's consulting experts while retaining your own brand as a transparent extension of your network services team.

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  • Operations Manager Remote Consulting
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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, enhancing and fixing System Center Operations Manager environments and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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  • Network Engineer Exchange Server 2000
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    Progent is one of the most expert network consulting firms for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses derive the full advantages of Exchange Server 2000 under typical situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.

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  • LifeSize Telepresence Consult
    Radvision XT5000 Consultant Services

    Progent offers the services of a certified engineer with expertise integrating technology from the major video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, configure, expand, or maintain a telepresence solution that preserves your investment and optimizes the business value of your information network. Progent also offers the services of network infrastructure engineers able to assist businesses of any size to create and maintain a communications network that delivers the performance, dependability, protection, and expandability you need to support your video conferencing/telepresence solution.

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  • Engineers ISA Server
    Internet Security and Acceleration Server Professionals

    Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds developing Microsoft-based security solutions for information systems with multiple sites, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small company design and implement a configuration of Microsoft ISA Server 2004 that meets your information protection needs without restricting your productivity.

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