Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel may take longer to recognize a breach and are least able to mount a rapid and forceful defense. The more lateral progress ransomware is able to achieve within a target's system, the more time it takes to restore core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Centennial metro area to identify and isolate breached devices and guard clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Centennial
Current variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom payment for the decryption tools required to recover scrambled files. Ransomware assaults also try to exfiltrate information and hackers demand an extra ransom in exchange for not posting this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big issue according to the nature of the stolen information.

The restoration process subsequent to ransomware penetration involves a number of distinct phases, the majority of which can proceed in parallel if the recovery team has enough members with the necessary experience.

  • Quarantine: This time-critical initial step requires arresting the lateral progress of the attack across your IT system. The more time a ransomware attack is allowed to go unchecked, the longer and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes consist of cutting off affected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of capability with the least delay. This effort is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network topology, and protected remote access management. Progent's recovery team uses advanced collaboration tools to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to put essential services back online as quickly as possible.
  • Data restoration: The effort necessary to restore data damaged by a ransomware assault depends on the state of the systems, how many files are encrypted, and which recovery methods are required. Ransomware assaults can destroy key databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files may have survived on staff desktop computers and laptops that were not connected at the time of the attack.
  • Deploying modern AV/ransomware defense: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the identical AV tools implemented by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware blocking, identification, mitigation, restoration and analysis in a single integrated platform, Progent's ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor tool; troubleshooting decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and restoring physical and virtual devices and software services.
  • Forensics: This process is aimed at learning the ransomware assault's storyline across the targeted network from beginning to end. This history of the way a ransomware assault travelled through the network assists your IT staff to evaluate the damage and highlights gaps in security policies or work habits that should be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is usually given a high priority by the insurance carrier. Because forensic analysis can take time, it is essential that other key recovery processes such as operational resumption are executed concurrently. Progent has an extensive team of information technology and data security experts with the skills required to carry out the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged parts of your network after a ransomware assault and rebuild them quickly into a viable network. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Centennial
For ransomware system recovery services in the Centennial metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Cisco-certified CCIE networking consultants can help you to configure, manage, update, optimize and debug Cisco Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and migrate efficiently from legacy switches to modern devices.

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    Progentís Cisco-Premier network consultants offer professional PIX Firewall consulting services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat security, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible combination of security, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative solutions. Progentís network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a DR solution built around Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, economical deployment of a failover cluster quorum witness.

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    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit messages, search the GAL, import addresses, synchronize appointments, and invite people to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage training.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a unified solution for configuring and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of any size with all facets of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade smoothly from older versions of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches, develop and refine PowerShell scripts, and help you assess the potential advantages of the latest technologies such as Storage Replica and Shielded VMs. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server calls for a computer consultant with real-world background designing and integrating cohesive, end-to-end business network solutions. Progent's Small Business Server consultants have an average of over a decade of background supporting business systems based on Microsoft platforms. This experience ensures you results in deploying, administering, and troubleshooting network solutions that incorporate the SBS Server suite of servers and applications.

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    If your company computer system mixes Linux technology technology with Microsoft Windows, Progent can assist you to integrate your servers into a unified environment that permits all your OS platforms to coexist for easy management, seamless dataflow, high availability, superior throughput, and strong security. Progent's UNIX/Linux and Microsoft Windows integration support offerings include IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical support and repair, on-site technical support, and Help Desk services.

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    Progentís experienced Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built operating system, eliminating possible OS-specific security holes.

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