Expanding your at-home workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Centennial company to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services that go from on demand expertise for helping you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Centennial, Colorado businesses to succeed with any facet of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, data security, data protection solutions, and streamlined management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support a remote workforce can be especially complicated if you must manage a mix of personal hardware like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote support for both legacy as well as current IT products in virtual office venues enables you to make efficient use of your available infrastructure and offers ready access to expertise for implement necessary updates. Support services offered by Progent to assist you to create a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to create a safe tunnel for authenticated at-home employees to access IT assets located at your corporate data center or in a public cloud. Progent can help you to deploy and manage VPN access between your teleworkers and your various IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your at-home workers to set up Cisco's AnyConnect software to provide secure VPN connections for a broad selection of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to see and interact with a data center computer's desktop. This gives IT managers significant control over the digital environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewall services. Progent can provide expert online support for deploying routers from all major vendors. See router integration support from Cisco-certified experts.
  • Home Wireless networks, often shared by an entire household and guests, are frequently used by at-home employees to connect to their router for work. This can create performance as well as cybersecurity issues. Progent can help you to mitigate these issues by providing services like Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi access point integration help.
  • Internet access solutions impact the speed and availability of connections between at-home workers and the company data center. Business-critical processes might demand backup Internet access in case the normal connection fails. Progent offers expertise for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet access solutions.

IP Voice Solutions for Teleworkers
Expanding the company phone system to accommodate remote users is critical to maintaining an effective work-at-home solution. A variety of cloud-based IP voice products are used by SMBs to server telecommuters. Many enterprises depend on Cisco's modern or older products for IP voice solutions. Progent can help businesses of all sizes to plan or tune a remote VoIP environment that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations tune their existing Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications used across the network. Unified Communications Manager manages other combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can assist you to support your current CallManager environment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide on-demand integration and debugging expertise.

Video Conferencing for Remote Workers
A broad range of video conferencing platforms from major technology companies support virtual discussions, video conferencing, chat, and screen/content sharing for both onsite workers and telecommuters. Many companies use multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to maintain your current conferencing ecosystem and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that create a consistent user interface for sharing data and ideas throughout a corporate network and on a wide range of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange Server since their original releases and can assist your company to configure these flagship collaboration products to optimize the productivity of your remote workforce.

SharePoint Configuration Consultants for Remote WorkersSharePoint uses web entities to allow collaboration and information delivery by providing policy-based access to data, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to build protected web portals that allows at-home workforce to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development expertise.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to planning and configuration consulting services for Microsoft Exchange.

Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive allows home employees to co-edit documents. Revisions made offline are uploaded when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, visit Microsoft Onedrive integration experts.

Public Cloud Integration for Teleworkers
Progent offers affordable online support for enabling businesses to build, manage and repair cohesive hybrid network models that include internal data centers, remote workers, branch offices, and public cloud resources. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud access, identity, and cybersecurity.

Azure Integration for TelecommutersMicrosoft Azure is a popular platform for public cloud services that enables you to use infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure features over 100 cloud-based services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. To find out about Progent's consulting services for Azure, refer to Microsoft Azure expertise.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services available by subscription. Office applications and services are provided in a variety of bundles intended for users ranging from individuals and small offices to large enterprises. Progent offers quick and easy online access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting support.

Exchange Online Integration Services for Remote WorkersExchange Online is one of the most widely used applications in the Microsoft 365 product line. Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and other advantages inherent with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises Exchange environments, enabling customers to create hybrid information systems. Progent's certified Exchange experts can provide as-needed assistance to get you through tough technical bottlenecks and also offer comprehensive project management outsourcing to ensure your at-home workers have convenient and safe access to your Exchange Online deployment. To find out Progent's consulting services for Microsoft 365 Exchange Online, go to Exchange Online integration and support consulting.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's leading provider of cloud services. Progent can provide rapid and economical online access to cloud connectivity experts who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture so your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud Integration Services for TeleworkersGoogle Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your business to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline access control for telecommuters with GCP Cloud Identity services. Progent's experts can also assist your business to utilize GCP's unified management tools to administer and monitor your Google Cloud ecosystem. To find out, refer to Google Cloud Platform integration support.

Help Desk Support for At-Home Workers
A fast, organization-wide changeover to a from-home workforce, which might be driven by an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of remote technical support experts combined with world-class ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise the status of their active trouble tickets, add details, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your business to augment your existing Support Desk organization by sharing delivery of Support Desk support seamlessly between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Help Desk service is based on a collaborative support solution based on the leading professional services automation tool for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Desk Augmentation Services can help your company to provide best-in-class technical support to your teleworkers, visit Progent's Support Desk supplementation Services.

Security and Compliance for Teleworkers
At-home staff members commonly use their own devices and often operate in an unsecured physical environment. This multiplies their susceptibility to cyber threats and requires careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user training, and the creation of policies built on leading practices. Progent's seasoned group of IT security support consultants can help your business to design, deploy and manage an effective security solution that guards critical information assets in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely accessed by local users and by teleworkers, mobile employees, suppliers, customers, and the public. Next-generation firewall appliances allow you to assign and manage appropriate permissions to different classes of users and to expand your network and adjust your security profile as your business evolves and as network attacks become more sophisticated. Progent supports both current and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall support services, refer to firewall support services.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Monitoring makes it possible to watch over the various computers used by at-home workers and either reject or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect new threats before they can spread. When an attack is discovered, ProSight ASM immediately disconnects the targeted endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of external and local security threats for an environment that incorporates at-home workers. Progent can run online, automated cybersecurity analysis software for quickly and economically uncovering a broad range of security holes that can be surfaced via the Internet. Progent's security assessment experts, which can be managed by data security experts with top certifications such as CISA, CISSP, and GIAC, can help your company to evaluate your procedures and governance policies and assess your IT infrastructure to enable you to implement top-level security for your an at-home workforce.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing key things to focus on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection covers backing up and restoring vital data so as to prevent data loss and minimize restoration time in case of storage failures resulting from hardware issues, programming glitches, human mistakes, malware, or any other reason. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine in-house data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for remote workers must address multiple types of personally owned endpoints. Progent can provide quick online access to experts familiar with a wide array of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and includes fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans commonly envision circumstances that require a quick changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can help you to develop, document and validate a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified environment for safeguarding critical information by controlling onsite, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Managed endpoint devices can be user owned or company owned. Network admins managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate apps on devices, push updates and certificates, set up rules for accessing data and resources, manage passwords, establish VPN tunnels, determine how telecommuters share information, set up threat protection, ensure security compliance, and wipe corporate data from missing, stolen or decommissioned devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. For details about Microsoft Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your at-home workers, refer to Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network administrators to keep offsite endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Centennial, Colorado business, phone 1-800-993-9400 or go to Contact Progent.