Centennial At Home Workforce Solutions Consulting and Support
Solution Planning, Implementation, Administration and Call Center Consulting and Support Services
Enlarging your at-home workforce may have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your Centennial company to select the right tools and adhere to best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services that go from as-needed guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Centennial, Colorado organizations to succeed with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Network Infrastructure for Telecommuters
Integrating the network infrastructure needed to support a remote workforce can be especially complicated if you must accommodate a combination of personal equipment such as desktop computers and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background delivering online support for both legacy as well as current IT products in remote office venues enables you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Services offered by Progent to help your company to implement a productive telecommuting infrastructure include:
- Virtual Private Network (VPN) connectivity makes it possible to create a safe tunnel for authorized at-home employees to use IT assets located at your company data center or in the cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your telecommuters to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable an at-home worker to see and use a data center PC's desktop. This gives network managers significant control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier online consulting for integrating routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting families and guests, are commonly utilized by at-home employees to connect to their router for work. This can create performance and cybersecurity issues. Progent can assist businesses to resolve these issues by delivering expertise that include Cisco Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP integration help.
- Internet access methods impact the performance and availability of connections between telecommuters and the company data center. Vital applications might require redundant Internet connections in case the normal connection breaks. Progent offers guidance for identifying service providers, picking appropriate bandwidth and data volume bundles, and setting up redundant Internet connections. Refer to Internet access integration services.
VoIP Solutions for Telecommuters
Extending the company PBX system to include remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a remote IP voice service that provides the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their current Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. Unified Communications Manager manages other combined media services such as messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these solutions and deliver as-needed integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from leading vendors support virtual meetings, video conferencing, chat sessions, and content sharing for both local workers and at-home workers. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to manage your current conferencing environment and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist you to set up and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Webex and for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for other Office 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and assist your business to tune your WAN infrastructure to host them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich environment of applications that create a cohesive user interface for sharing information throughout a corporate network and on a wide selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange since their first releases and can help businesses to deploy these critical collaboration products to optimize the effectiveness of your remote workforce.
SharePoint utilizes web sites to promote collaboration and information sharing by providing policy-driven access to data, business processes, and tools for looking through company-wide business data. SharePoint allows you to build protected portals that allows at-home workforce to see and update aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint expertise, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, see planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and colleagues anywhere can share them securely via a browser. Provided with Microsoft 365, OneDrive allows at-home employees to co-author documents. Edits made offline are synced when you reconnect to the Internet. To find out about Progent's expertise for OneDrive, see Onedrive integration consulting.
Public Cloud Integration for Telecommuters
Progent offers affordable online assistance for helping businesses to create, manage and optimize cohesive network models that incorporate physical data centers, teleworkers, branch offices, and public cloud resources. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud connectivity, identity, and cybersecurity.
Azure is a leading platform for public cloud services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure offers over one hundred cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for at-home workers by configuring and debugging firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Azure, refer to Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular family of business productivity software and cloud services offered on a subscription basis. Office applications and cloud services are provided in a variety of plans intended for users ranging from students and small offices to major corporations. Progent can provide quick and affordable online contact with consultants knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the various subscription plans offered with Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers top business value. For information about Progent's support services for Microsoft Office 365, go to Microsoft Office 365 consulting expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product product suite. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high availability, and additional benefits associated with public clouds. Microsoft has designed Office 365 Exchange Online to operate smoothly with on-premises Exchange environments, allowing you to create hybrid networks. Progent's certified Exchange consultants are available for as-needed help to get you past tough technical roadblocks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online deployment. To find out Progent's expertise for Office 365 Exchange Online, go to Office 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's biggest source of cloud-based services. Progent offers quick and economical online contact with cloud integration consultants who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture so your employees have a productive computing experience whether they are working from your main office, a remote branch, from home, or on the move. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud Platform (GCP) is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can help you make your critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can assist your business to deploy VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify access management for remote workers with Google Cloud Identity services. Progent's experts can also assist your business to utilize GCP's management technology to control and track your Google Cloud environment. To find out, visit Google Cloud Platform integration support.
Help Desk Services for Telecommuters
An emergency, organization-wide switchover to a teleworker workforce, which could be motivated by an epidemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's extensive team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise their current tickets, enter information, and upload screen captures or relevant files. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables your business to supplement your existing Call Desk organization by sharing responsibilities for Support Desk support transparently between your regular support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.
Security and Compliance for Telecommuters
Telecommuters commonly run their personal computing devices and work in an unsecured area. This worsens their vulnerability to cyber threats and calls for judicious deployment of firewalls, remote endpoint monitoring, and the enforcement of security policies in compliance with leading practices. Progent's veteran team of certified cybersecurity professionals can assist your business to design, deploy and administer a modern security solution that safeguards sensitive data in networks that incorporate at-home workers.
- Firewalls enable companies to build a network environment that can be securely utilized by local users and by an at-home workforce, mobile users, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to configure and manage appropriate access rights to different classes of users and to scale your IT network and adjust your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, visit firewall configuration and support services.
- Online Endpoint Security Monitoring makes it easy to watch over the various devices utilized by remote workers and either block or spot and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint, watching all activity and utilizing advanced AI technology to detect zero-day attacks at inception. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the infected device from the network to contain the malware. Because the ProSight ASM agent is autonomous, endpoint devices remain secure even when they are offline. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for remote workers.
- Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security threats for a network that incorporates at-home workers. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security weaknesses that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with advanced credentials including CISA, CISSP, and GIAC, can assist your business to audit your processes and governance policies and assess your WAN architecture to enable you to implement top-level security for your telecommuters.
Data Protection for Remote Workers
Data Protection covers backing up and recovering critical data in order to avoid data loss and minimize restoration time and effort in case of storage failures due to hardware breakdowns, programming hiccups, operator error, cyber attack, or any other reason. Reliable data protection solutions can be especially difficult to architect and maintain in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for an at-home workforce must address diverse kinds of user-owned endpoints. Progent can provide fast remote access to consultants familiar with a broad range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources spread across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and features granular recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to produce, document and test a DR/BC strategy that includes the process of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager provides a centralized environment for safeguarding corporate data by managing onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Managed endpoint computers can be user owned or business owned. IT administrators managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate applications on devices, push updates and certificates, set up rules for accessing information and networks, set passwords, establish VPN connections, control how teleworkers share information, establish threat protection, verify security compliance, and wipe corporate data from missing, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS computers. To learn about Microsoft Intune and to find out how Progent can assist you to use this platform to administer the endpoint computers of your at-home workers, see Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network managers to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key features of Workspace ONE include rapid remote deployment of new laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft applications and cloud products. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Centennial, Colorado company, call
An index of content::
Computer Consulting Windows Server 2008 Hyper-VI
Windows Server 2008 Security Professional
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, protection, fault tolerance, scalability, and versatility that improve productivity of on-site, branch office, and mobile workers. Progent's network experts can provide cost-effective online engineering, technical support, and education services to assist your company to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.
Exchange Server Hosting Consultancy
Microsoft Exchange Hosting Specialist
Progent's Microsoft Exchange Hosting and Management Services provide a world-class data center with backed-up power and cooling systems,
Red Hat Linux Computer Consulting
PCLinuxOS Linux Consulting
Progent's Linux consulting services offer small and mid-size businesses and developers help with administering and maintaining Linux computers that coexist with Microsoft-based technology. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with an easy single consulting firm to show you how to build and manage a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux variations including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Microsoft Entourage for Mac Class
Learning Mac Office Outlook
Progent offers onsite education designed for individuals who want to expand their understanding of the Apple macOS and OS X platform, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online training for macOS and Mac OS X applications.
Freelance Cisco Consultant Freelance Jobs
Freelance Cisco Consultant Freelance Jobs
Our Experts Team provides support in important technologies that include Apple OS networking and programs; Support for Linux-based, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and vertical application support; Chief Information Officer, management information analyst, and project management outsourcing; Special program design and deployment; Web, electronic business, EDI, and customer portal design and deployment; DBM support and efficiency help; Business intelligence expertise; and Telecom systems support.
Microsoft System Center Operations Manager IT Consulting
Top Microsoft Certified Partner Operations Manager Support and Setup
Small to mid-sized businesses can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft certified network consulting professionals. With Progent's affordably priced IT support programs, mid-size businesses can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager 2007 to provide small business information systems world-class reliability, security and productivity.
Microsoft Exchange Support and Help
24-Hour Consultant Services Microsoft Exchange
Progent's Microsoft Certified professionals offer expert consulting for major implementations of Microsoft Exchange 2007. Progent's consultants can help you plan multi-site Exchange Server installations or updates and can provide onsite technicians to assist large companies with installations of Exchange Server in the or any area covered by Progent's engineers.
Amazon EC2 endpoint Expert Development
Engineer Amazon EC2 mobility
Progent can provide cost-effective remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to create cloud-based or hybrid cloud environments that efficiently integrate Amazon AWS cloud services. Progent offers occasional support to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on time and within budget.
Notebook VPN Network Engineers
Microsoft Certified Systems Support Remote Desktop
Progent's remote connectivity and smartphone synchronization experts can assist you to design and configure connectivity solutions for off-site desktop PCs, laptops, and smartphones so they work seamlessly with your IT network, allowing your business to optimize the efficiency of your off-site workforce.
Consulting Services Skype for Business and Active Directory
Skype for Business and Cloud Voicemail Engineers
Progent's Microsoft-certified consultants offer online and on-premises consulting services for companies of all sizes to assess the benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; set up HA solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco UC. Progent's certified data security experts can help you design and verify a security strategy for your Skype for Business deployment that is compliant with government and industry standards.
Private Cloud Integration Services
Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the maximum degree of availability and expandability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are built upon proven virtualization techniques that allow small businesses with mixed- platform environments to economize significantly on the costs of capital investments, infrastructure support, and network administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
Citrix Certified Administrator (CCA) Server Support
Red Hat Certified Engineer (RHCE) Computer Consultation
Progent offers customers the services of engineers who have earned some of the computer industry's most prestigious certifications. Progent thinks that customers have the right to know that their computer support consultants have accredited testing plus broad real-world experience so that Progent's clients can use Progent's service with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor assistance than is offered to non-certified service providers, enabling Progent to offer customers a better class of IT support. In other cases, recognized credentials such as CISA or ISSAP for IT security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the services of recognized industry professionals.
Biggest Exchange Online and on-premises Exchange Remote Troubleshooting
Office 365 migration PowerShell Computer Consultant
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and local Exchange deployments. This allows you to have specific mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget.
24-Hour Offsite Workforce Data Protection Engineer
Work at Home Data Protection Online Help
Progent can assist small and mid-size companies to design, configure, test and manage backup/restore solutions needed to support telecommuters.
Immediate Citrix Lab Manager Consultants
Citrix Lab Manager Specialist
Progent's Citrix experts can help you to evaluate the potential strategic value of the available versions of Essentials for Hyper-V, help you to integrate Citrix administration tools with your Hyper-V network, and show you how you can use Citrix Essentials to enhance the performance, uptime, flexibility, and fault tolerance of your virtualized environment while lowering the cost of resources and operations and streamlining management processes.
Online Support Services MobileMe
Mac Consultant Services
Progent's consultants offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from OS X or earlier versions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad management, or moving to iCloud services. For business environments built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is available, secure, efficient and aligned with your company's business goals.
Windows 2003 Server Integration Services
Consulting Windows Server 2003
The complexity and connectivity demands of Microsoft Windows Servers calls for an IT consulting team with hands-on experience and broad familiarity with designing and building cohesive, comprehensive network technology solutions. The background of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent’s IT support can assist you with designing, deploying, managing, and troubleshooting Windows Server solutions that increase the business value of your computer system. Progent’s consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Microsoft Exchange Server 2016 Migration Remote Consulting
Exchange Server 2016 Upgrade Planning Information Technology Consulting
Progent can assist your business in all facets of your upgrade to Exchange 2016 such as planning high availability system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Akron, OH Dynamics GP Migration Planning Specialists
Dynamics GP System Migration Planning Consulting Services Akron, Summit County
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for nearly two decades and Progent has delivered system integration, customization, education, and debugging services since the platform's original release. Progent offers high-level support for updating legacy Dynamics GP ERP systems. Progent can help you to design, validate, and implement an efficient migration from a a legacy release to the latest edition of Microsoft Dynamics GP.
Azure and Android integration Specialist
Microsoft Azure hybrid cloud solutions Services
Progent can help businesses of any size to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small organizations make when moving to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and to manage Apple iOS devices and Android handhelds.
Windows Server 2012 R2 Configuration Manager Engineer
Windows Server 2012 R2 upgrade Services
Progent's certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT support staff, create an enterprise-wide security plan, streamline IT management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Manager Smartphone Synchronization
Outsourcing Firm Desktop VPN
Progent's remote connectivity and smartphone synchronization experts can assist you to design and deploy connectivity solutions for remote desktop PCs, laptops, and smartphones so they integrate tightly with your IT network, allowing you to improve the efficiency of your off-site workers.
Microsoft Exchange 2007 Services
Exchange 2007 Server Technology Professional
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
After Hours Threat Management Gateway Technology Consulting
Online Consulting Forefront TMG
Forefront TMG 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally administered web gateway that delivers a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting features, permits custom reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to cut costs and improve availability. Progent's Microsoft engineers can help your company to design and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint; set up Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also assist your organization to migrate economically to Microsoft Forefront Threat Management Gateway from any version of ISA Server.
Microsoft Dynamics GP ERP Consultant
Dynamics GP/Great Plains Features Specialists
Progent can show you how to plan and implement a smooth migration to Dynamics GP so that you retain your data, strengthen your security, modernize your analytics, take full advantage of Microsoft Office integration, and reduce business interruption by creating and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.
Network Infrastructure Monitoring Consultant
Remote Network Monitoring Consultancy
Progent's ProSight portfolio of managed services are designed to offer businesses who maintain small internal IT support staffs with affordable help from enterprise-class management platforms and consulting experts. Benefits of the ProSight catalog of managed services include predictable network maintenance costs, smart automation of routine management tasks, continual adoption of the latest technology, smooth migration from legacy systems to current solutions, improved fit between computer technology with business objectives, guidance from veteran network experts, and allowing management to concentrate on business issues instead of fast-evolving information technology.
Online Consulting Cisco Help Desk
Remote Troubleshooting Network Support Help Desk
The Help Desk support model used by Progent's Technical Response Center offers small and midsize companies an affordable alternative to reliance on independent consultants by offering broad technical knowledge accessible to numerous engineering groups, optional round-the-clock access to emergency assistance, escalation capability to world-class engineers for solving even the most intractable problems, service consistency and dependability, quick follow through enforced by seasoned support managers, a variety of convenient techniques for requesting service tasks, plus a high level of progress transparency made possible by trouble ticket tracking and accessible via a web-based portal.
Online Microsoft Publisher Training Network Providers
Online Acrobat Writer Training Specialists
Progent provides customized remote instruction for popular desktop apps and environments including Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction provides the benefits of conventional in-person seminars, such as instant interaction between students and teachers, but eliminates the expenses of travel and the hassle of attempting to accommodate the availability of many trainees. Offered to individuals or groups of any size, Progent's live online training allows the trainer to conduct the class from an online office while the clients can be spread across an office or all over the country. Virtual instruction utilizes powerful teaching mechanisms such as broadcast white boards, real-time questions, and collaborative desktops. Classes can be brief and targeted to specific topics or extended in time and broader in coverage.
Cisco Firepower Configuration IT Consultants
Support and Help Cisco Firepower integration
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include centralized control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's security services to build and centrally manage network environments that include branch offices, data centers, private clouds and public clouds.
Microsoft Certified Expert SCDPM 2012 Troubleshooting Consulting
Open Now Microsoft Support and Setup SCDPM 2012 and Exchange
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist organizations of any size to plan, implement, administer, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older releases of SCDPM or from another backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for resolving especially stubborn issues, or comprehensive project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.
Exchange 2000 Migration Consultant
Outsourcing Microsoft Exchange Upgrade
Progent is among the most expert network consulting firms for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small companies derive the full advantages of Exchange Server 2000 for common situations including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
Email Reputation Analysis Professional
Best Engineers ProSight Spam Filtering
Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter.
Microsoft and Cisco Service Database Troubleshooting
24/7/365 IT Consulting Services Documentation
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to every client. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
CISM Certified Security Management Professional
CISM Consultants
Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of performance that information security managers are required to master. CISM provides business management the assurance that those who have earned their CISM credential have the experience and knowledge to deliver effective security management and consulting services.
Exchange Server 2016 Migration Consultant Services
Exchange Server 2016 Upgrade Planning Setup and Support
Progent can assist you in any and all phases of your upgrade to Exchange 2016 including designing high availability architecture for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Coding ERP
Microsoft Dynamics SL Integration
Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system applications to suit your specific company needs. Progent’s Microsoft-certified consultants provide experience in Microsoft Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting support for secure, company-wide information sharing as well as integration with Customer Relationship Management applications.
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