Centennial Teleworkers Integration Support and Consulting
System Design, Integration, Administration and Troubleshooting Consulting Services
Expanding your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Centennial organization to select the right tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Centennial, Colorado businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, data protection solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed to support an at-home work environment can be especially complex if you must accommodate a mix of worker-owned equipment like PCs and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's background delivering remote support for both outdated and current technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers fast access to expertise for making essential upgrades. Services offered by Progent to help your company to implement a productive work-at-home ecosystem include:
- Virtual Private Network technology makes it possible to establish a safe connection for authenticated at-home employees to use IT resources situated at your corporate data center or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect client software for safe VPN connections for a broad selection of endpoint devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow an at-home worker to view and use a data center computer's desktop. This provides network managers more control over the computing ecosystem of at-home employees and ensures them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier online support for integrating home routers from all major manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, often shared by families and guests, are frequently utilized by at-home employees to access their router for work. This can create throughput and cybersecurity problems. Progent can help you to mitigate these issues by delivering services that include Cisco Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP integration help.
- Internet access solutions affect the performance and availability of connections between at-home workers and the company network. Mission-critical processes may demand backup Internet access in the event the normal connection fails. Progent offers expertise for selecting ISPs, choosing sensible service packages, and integrating redundant Internet access. See Internet connectivity integration services.
VoIP Integration for an At-Home Workforce
Extending the company PBX system to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX products are used by SMBs to support remote users. Many enterprises rely on Cisco's current or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a telecommuter VoIP service that provides the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations tune their existing Cisco VoIP systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. Unified Communications Manager manages other combined media services like messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM expertise, see Cisco Unified CM expertise.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and deliver as-needed deployment and troubleshooting services.
Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from major vendors enable virtual discussions, video conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many organizations utilize multiple products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and optimize the experience of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business client software to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for training. For details about Progent's consulting services for Cisco Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features such as video calling, persistent chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and help your business to optimize your WAN architecture to host them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a cohesive user interface for exchanging information across a corporate network and on a wide selection of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange Server since their original publication and can help your company to deploy these critical collaboration products to maximize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for delivering its full range of features. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to enable collaboration and knowledge sharing by providing policy-driven delivery of content, workflow, and utilities for searching through enterprise-wide business data. SharePoint allows you to create protected web portals that enables remote workers to see and update consolidated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit planning and configuration consulting services for Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can retrieve them securely via a browser. Included with Microsoft 365, OneDrive allows at-home workers to co-edit files. Revisions created offline are synced when you reconnect to the Internet. To find out about Progent's support services for Microsoft OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration Services for Telecommuters
Progent can provide affordable online support for enabling organizations to create, manage and repair integrated network models that incorporate internal data centers, at-home workers, branches, plus public cloud resources. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve issues with public cloud access, identity, and security.
Microsoft Azure is a leading family of cloud services that enables you to utilize infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure features over 100 services services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure services for remote workers by setting up and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting expertise for Azure, refer to Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of client productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are marketed in a selection of plans designed for users ranging from individuals and households to major enterprises. Progent can provide fast and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the numerous subscription plans offered with Microsoft 365 and configure 365 apps for your teleworkers to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Exchange Online to run smoothly with on-premises deployments of Exchange, enabling customers to create hybrid networks. Progent's certified Exchange experts can provide occasional help to get you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your at-home workers have convenient and secure access to your Exchange Online deployment. To learn Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's top provider of cloud-based services. Progent offers quick and affordable online contact with cloud connectivity consultants who can assist your organization to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture so your users have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist your business to set up VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline identity control for remote workers with Google Cloud Identity services. Progent's experts can also assist your business to use GCP's management tools to control and monitor your Google Cloud ecosystem. For information, see Google Cloud Platform (GCP) consulting support.
Help Desk Services for Remote Workers
A fast, enterprise-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's extensive team of remote technical support experts along with enterprise-class ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update their current tickets, add details, and append screen captures or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service allows you to expand your existing Call Desk staff by splitting responsibilities for Support Desk support services seamlessly between your in-house support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the leading professional services automation platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can help your company to deliver world-class IT support to your teleworkers, go to Progent's Call Desk supplementation Services.
Security for At-Home Workers
Work-from-Home employees typically use their personal computers and usually operate in a poorly secured physical area. This situation multiplies their vulnerability to cyber attacks and requires careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user education, and the creation of security policies based on best practices. Progent's veteran roster of cybersecurity support consultants can help you to design, implement and maintain a compliant security solution that guards critical information assets in environments that include remote workers.
Firewalls enable companies to build a network that can be securely utilized by local users as well as by teleworkers, mobile users, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and manage different access rights to different groups of users and to expand your network and adjust your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and legacy security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the disparate computers used by at-home workers and either reject or spot and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every protected endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight ASM instantly isolates the targeted device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for remote workers.
Progent's Duo authentication Service Plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A wide selection of devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security threats for an environment that incorporates at-home workers. Progent can run remote, automated security analysis software for rapidly and economically uncovering a broad range of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by network security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist your company to audit your workflows and policies and assess your IT infrastructure to enable you to implement top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks to help you uncover, rank, fix, and verify security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent can also help you to strengthen your existing network security and can help you to design and deploy a unified cybersecurity strategy that simplifies management and delivers optimum protection for on-premises, cloud-based, at-home, and perimeter IT assets. To find out more information about Progent's vulnerability analysis services powered by on NodeZero's PEN test products, visit Consulting Services for NodeZero's Pentest Products.
Download White Paper: Securing a Work-From-Home Network
To read or download a white paper describing key areas to concentrate on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and restoring vital information in order to avoid data loss and reduce restoration time and effort in the event of storage system failures resulting from equipment issues, software hiccups, human error, malware, or any other reason. Reliable data protection solutions can be especially challenging to architect and maintain in hybrid networks that incorporate local data centers, public clouds, and at-home workers.
- Backup/Recovery solutions for teleworkers must cover diverse kinds of user-owned endpoints. Progent can provide fast online access to experts knowledgeable about a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that require a temporary switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help your business to create, document and test a DR/BC strategy that includes the process of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager features a centralized solution for protecting critical data by controlling onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint computers of telecommuters can utilize Intune to provision and validate applications on managed devices, push updates and certificates, configure policies for permission to access information and resources, set passwords, establish VPN tunnels, control how telecommuters share information, set up threat protection, verify compliance, and wipe corporate data from missing, stolen or decommissioned devices. Intune can be used with iOS, Android, Windows, and macOS/OS X devices. For details about Intune and to find out how Progent can assist your company to use this platform to administer the devices of your at-home workforce, refer to Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for authorization control, app management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key features of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. To learn about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Centennial, Colorado company, phone
An index of content::
After Hours Remote Troubleshooting XenDesktop
Citrix Receiver Computer Engineer
Citrix has developed a comprehensive family of products that deliver enterprise-grade manageability, scalability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified consultants can help your company to assess the business advantages of Citrix technology and help you plan, test, deploy, troubleshoot, and support Citrix solutions.
Microsoft Experts Failover Clustering Windows 2012 Consulting
Windows 2012 R2 Cluster Shared Volumes IT Services
Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the benefits of adopting Microsoft Windows Server 2012 failover clustering technology to build an advanced fault-tolerant/disaster recovery solution, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual ones, and help you to streamline the administration of clustered servers.
Windows and Solaris Engineer
Windows, UNIX, Solaris Professional
Progent can help your business to plan and implement a smooth migration from a UNIX-powered IT environment to a network based on MS Windows and suited for supporting Microsoft's powerful office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to guard your data and reduce business discontinuity by designing an effective transition plan that protects your current assets in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, migration strategy and validation, Microsoft Exchange migration expertise, data and application software transition, and server and storage transition and economization.
Online Help Red Hat Linux
PCLinuxOS Linux Professional
Progent's Linux support services provide small and mid-size businesses and developers help with administering and maintaining Linux systems that coexist with Microsoft-powered networks. Progent offers your business access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience offers you a convenient single source to help you create and maintain a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
WannaCry ransomware hot line Professionals
Ryuk ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the progress of an active ransomware attack. Call 800-462-8800
Exchange Server 2016 Migration Setup and Support
Exchange Server 2016 Migration Planning On-site Support
Progent can help your business in all phases of your migration to Exchange Server 2016 such as planning high availability system topology for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
24x7x365 VPN IT Consultants
Integration Cisco RADIUS Security
Cisco's security and remote access products for small companies provide a full range of easy-to-administer security products to help protect your local and remote information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who are able to help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit best with your company objectives.
Support and Help Windows 2008 Cluster Server
Failover Clustered Servers Integration Services
The server cluster technology built into the Datacenter and Enterprise versions of Windows Server 2008 is radically re-engineered to simplify the deployment, configuration, and management of server clusters that provide improved levels of system availability, protection, performance, and flexibility. New or enhanced capabilities include cluster Validation, easier configuration and deployment, unified cluster administration, new cluster infrastructure for increased uptime, better security and quorum models, elimination of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you assess the advantages of failover clusters, design and execute a deployment, educate your IT staff to administer your cluster environment, deliver continuing consulting and support services, and create and test a workplace recovery procedure.
Consultants Azure AD DS
Azure AD MFA Integration
Progent's consultants can assist you to plan and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services across on-premises and cloud resources.
SMS Upgrade Online Support
Online Troubleshooting SMS 2003 Upgrade
Progent's Microsoft-certified experts provide small and mid-size companies world-class consulting support for Systems Management Server and Configuration Manager, Microsoft's standard tools for change and configuration management. System Center Configuration Manager 2007 is Microsoft's new name for the update management solution previously known as SMS Server. System Center Configuration Manager provides a variety of enhancements to Microsoft Systems Management Server 2003 including full automation, integrated Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent's Microsoft certified engineers can show you how to use SMS or Configuration Manager 2007 effectively for streamlined operating system and application installation, security patch administration, software metering, and licensing compliance. Progent's engineers can also help your company to move efficiently from Systems Management Server to Configuration Manager 2007.
Best Remote Employees Endpoint Security Engineer
Consultant Services Remote Workforce Endpoint Security
Progent can help small and mid-size companies to set up cybersecurity protection solutions and deliver mitigation expertise for work-from-home employees.
Sodinokibi ransomware recovery Professionals
Ryuk ransomware protection Consultants
Progent's experienced ransomware recovery experts can help your business to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Ubiquiti Security Gateway Services
Technology Professional Ubiquiti UniFi AP
Progent can provide fast access to the expertise of veteran Wi-Fi consultants who can help you to assess the advantages of Ubiquiti UniFi wireless APs for your business and help you to plan, install, manage, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to select, provision, and place UniFi wireless APs for your required coverage and throughput.
24/7 Integration Support Microsoft Windows 2008 R2
Microsoft Windows Server 2008 R2 Specialists
Windows Server 2008 R2 features high levels of performance, protection, availability, scalability, and flexibility that accelerate productivity of local, branch office, and mobile workers. Progent's Microsoft-certified experts can provide affordable remote engineering, technical support, and education services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your information system.
Computer Consultant Fortinet 200 Series Firewalls
Top Rated Fortinet NGFW Firewalls Online Support
Fortinet next-generation firewalls are leaders in offering top performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to deploy your Fortinet security appliances to protect your digital resources at the network perimeter, within the data center core, at branches, and at the cloud edge.
Sun Solaris Remote Specialist
Solaris Remote Services
Progent provides national remote phone support and troubleshooting services for businesses that run UNIX or Linux networks or whose IT systems include a combination of UNIX/Linux and Microsoft technology. Remote IT help provides optimum return for your information technology budget by preserving user productivity and limiting the hours billed for computer analysis and repair. Sophisticated remote access tools and experienced service specialists and consultants combine to enable Progent to handle most network problems without wasting time and expense by going to your location. In most of cases your IT problems can be remediated by telephone or via a combination of telephone help and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to help you with the most difficult system problems.
Hornetsecurity Altaro 365 Total Backup Online Support
Altaro Microsoft 365 Total Mailbox Backup On-site Support
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered endpoints.
Open Now Consult Windows 7
Microsoft Windows 7 Evaluation Remote Troubleshooting
Progent's certified engineers can assist you to evaluate
Urgent SQL Server 2022 Express Computer Consultants
After Hours SQL Server 2022 and Amazon Marketplace Web Service Network Engineer
Progent's certified SQL Server 2022 experts can assist your organization to assess the advantages for migrating to SQL Server 2022 and can provide rapid remote or on-premises contact with consulting experts in system planning and deployment, application programming, database administration, and network security.
Specialist VMware VCDX
VMware GSX Server Engineer
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local datacenters, cloud environments, or hybrid systems. Progent offers world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.
Offsite Automated Backup Services Engineers
Urgent Support and Integration ProSight DPS Cloud Backup Services
ProSight ECHO Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information.
24-7 Hornetsecurity Altaro M365 SharePoint Backup Remote Troubleshooting
Hornetsecurity Altaro M365 Teams Chat Backup IT Consulting
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Specialist Windows and UNIX
UNIX with Windows Online Consulting
If your company is producing UNIX-based applications in an environment that has Windows-based servers, PCs, and office productivity products, Progent can provide full-service IT outsourcing that frees you to focus on your area of strategic expertise without the continual hassle of managing your business network. By using smart network monitoring and by providing online and in-person support as your company needs it, Progent represents an affordable way for managing an IT network that provides high availability, security, and performance. Progent's developer assistance services feature comprehensive information technology outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, 24x7 monitoring services, and Helpdesk outsourcing.
MCSE Expert Certified Supplemental Support Desk Network Consultant
Co-managed Service Desk Online Consulting
Progent's Standard Help Desk Services provide a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Support services are provided at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Snatch ransomware hot line Specialist
Conti ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the progress of an active ransomware attack. Call 800-462-8800
Consultants NinjaOne Server and Desktop Monitoring and Reporting
NinjaOne Desktop Monitoring and Reporting Support Outsourcing
ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your business.
SCCM 2016 Mobile Application Management IT Services
System Center 2016 Configuration Manager IT Services
Configuration Manager 2016 automates application and device deployment at scale, streamlines security and compliance settings control, keeps track of network resources, guards against company data leakage, provides health reporting, enables safe end-user self service, and delivers a single control mechanism for managing multi-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help you with any facet of designing, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.
Firewall Setup Palo Alto Networks Firewalls
Award Winning Palo Alto Networks PA-400 Series Firewalls Intrusion Detection
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security solution that spans your data center and cloud-based assets and guards all users at any location with any endpoint device.
Network Consultants Juniper Junos Management
Security Tech Services Juniper Junos
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Proxim Tsunami Wireless Case Studies
Wireless Integration Case Studies
Progent delivered a wireless integration solution that enabled a school to increase efficiency and eliminate the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Small Office Small Office IT Consulting
Small Office Outsource IT
For over 20 years, Progent has delivered budget-friendly IT design, integration, debugging, security services, and development for information networks of all sizes.
WLAN controller Engineer
CCIE Certified WLAN controller IT Consultants
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless availability with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's latest wireless controller solutions.
24/7 Professional System Center 2016 Orchestrator
System Center 2016 Endpoint Protection On-site Support
Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
24x7 Troubleshooting 5500 Wireless Controller
wireless LAN controller Specialists
Cisco's Catalyst wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of wireless APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless availability with rapid failover, and strengthening data security by detecting cyber threats and filtering network traffic based on user type and locale. Progent can assist your business to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.
Hornetsecurity Altaro M365 OneDrive Backup Troubleshooting
Urgent Altaro 365 Total Backup Support and Help
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
SonicWall IT Services
SonicWall PRO Network Security Audit
Progent's SonicWall firewall consultants can help you deploy, maintain, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and build protection into your business practices.
Exchange 2016 Upgrade Help and Support
Microsoft Exchange Server 2016 Migration On-site Technical Support
Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Consultants SentinelOne Endpoint Security
SentinelOne Endpoint Protection Technology Professional
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes machine learning technology and expert services to provide comprehensive endpoint detection and response.
Fortinet 80 Series Firewalls Technical Support
On-site Support Fortinet Firewall Management
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist you to integrate your Fortinet security appliances to safeguard all your digital assets at the enterprise edge, within the data center core, at branches, and at the cloud edge.
Dynamics Business Central Technical Support Services
Immediate Dynamics 365 Business Central Applications Consulting
Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) provides SMBs a unified soultions for financial management, inventory, operations control, project management, procurement, sales and marketing, supply chain, and advanced analytics. Progent's Dynamics Business Central/NAV consultants can assist company to manage your older Dynamics NAV environment or migrate smoothly to a cloud-hosted, on-premises, or hybrid deployment model.
Support and Help Microsoft 365 IDFix
Microsoft 365 IDFix IT Services
Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and associated Exchange components to reduce hardware expense and administrative hassle. You can deploy Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online support to help your organizations to evaluate the potential advantages of Microsoft 365 Exchange Online, design a solution that aligns with your business needs and budget, implement a non-disruptive migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your IT staff and end users, and provide as-needed consulting and troubleshooting.
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