Centennial Remote Workers Configuration Support Services
Solution Design, Integration, Management and Troubleshooting Consultants
Enlarging your remote workforce can have a major effect on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Centennial company to select the appropriate tools and follow best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT bottlenecks to full project management to help you carry out mission-critical tasks.
Progent's consultants can help Centennial, Colorado companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for a remote workforce can be particularly complex if you have to accommodate a combination of personal hardware like PCs and notebooks, Internet routers, and Wi-Fi appliances from various manufacturers and with a variety of OS software and firmware releases. Progent's background delivering online support for both outdated as well as current IT products in remote office solutions allows you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authenticated at-home employees to access IT resources situated at your corporate datacenter or in a public cloud. Progent can help you to configure and manage VPN access between your teleworkers and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and use a remote PC's desktop. This technology provides network managers substantial control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home computer networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers top-tier online support for configuring home routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
- Home Wireless networks, often shared by families and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can help you to mitigate these problems by delivering expertise like Aironet integration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP setup help.
- Internet connectivity methods affect the speed and availability of connections between at-home workers and the company network. Business-critical applications may require redundant Internet access in the event the primary connection breaks. Progent can provide expertise for picking ISPs, choosing appropriate service packages, and setting up fault-tolerant Internet access. See Internet access integration services.
VoIP Solutions for Telecommuters
Extending the company PBX environment to accommodate telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are used by SMBs to support teleworkers. Many enterprises rely on Cisco's modern or older products for VoIP solutions. Progent can assist businesses of any size to plan or maintain a telecommuter IP voice environment that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their existing Cisco IP voice environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager supports other combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager expertise.
- CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, refer to CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these VoIP solutions and provide on-demand configuration and troubleshooting expertise.
Voice/Video Conferencing for Remote Workers
A wide range of voice/video conferencing products from leading technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many companies utilize multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing ecosystem and optimize the productivity of your remote employees.
- Skype for Business is Microsoft's leading unified communications platform that enables presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business client software to support your remote employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for video calls. To learn more about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for training. For details about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to tune your WAN infrastructure to run them.
Microsoft Integrated Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful environment of productivity apps that create a cohesive user interface for exchanging data and ideas throughout multiple sites and on a wide selection of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their original releases and can help businesses to deploy these critical collaboration products to optimize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for delivering its full range of features. For additional information about Progent's support services for Microsoft Teams and Teams Premium, visit planning and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to enable collaboration and information sharing by providing policy-based delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint permits you to build protected portals that enables remote workforce to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint expertise, visit SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see integration expertise for Exchange.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers can share them securely via a browser. Included with Microsoft 365, OneDrive enables home workers to co-edit documents. Edits created offline are automatically uploaded when you go back online. To learn about Progent's support services for OneDrive, refer to Microsoft Onedrive configuration experts.
Public Cloud Integration Services for Teleworkers
Progent offers advanced remote support for enabling organizations to build, manage and repair cohesive hybrid network architectures that combine physical data centers, remote workers, branch offices, plus cloud services. Progent can provide expertise for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with cloud access, identity, and cybersecurity.
Azure is a popular platform for public cloud software and services that enables you to use IT infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure includes over 100 services services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure for teleworkers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, go to Microsoft Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud-based services offered by subscription. Microsoft apps and cloud services are marketed in a variety of plans intended for users ranging from individuals and small offices to major corporations. Progent can provide quick and affordable remote access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft 365, see Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, enabling customers to build hybrid information systems. Progent's Exchange consultants can provide as-needed assistance to guide you through tough technical roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and secure access to your Microsoft 365 Exchange Online environment. For details Progent's expertise for Exchange Online, see Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's biggest provider of cloud services. Progent offers fast and economical online access to cloud connectivity experts who can assist your organization to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your users have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting services for Amazon AWS, go to Amazon AWS integration support.
Google Cloud (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your current IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your mission-critical applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist you to set up VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage, and streamline identity control for telecommuters with Google Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's unified management technology to control and monitor your Google Cloud environment. To find out, go to Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Services for At-Home Workers
An emergency, company-wide changeover to a teleworker business model, which might be the result of an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their active tickets, enter details, and upload screen captures and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows you to supplement your current Help Desk Call Center staff by splitting delivery of Support Desk support seamlessly between your in-house support personnel and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.
Security and Compliance for Telecommuters
At-home staff members commonly utilize their personal computers and usually operate in a poorly secured physical environment. This multiplies their vulnerability to malware threats and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive end-user education, and the creation of policies built on leading practices. Progent's veteran team of IT security solutions consultants can assist you to plan, configure and maintain a compliant cybersecurity solution that guards critical IT resources in environments that incorporate an at-home workforce.
Firewalls enable companies to create a network environment that can be securely utilized by on-premises users and by telecommuters, mobile users, vendors, clients, and the public. Modern firewall devices allow you to assign and control appropriate access rights to different groups of users and to expand your network and modify your security as your business evolves and as cyber threats grow more sophisticated. Progent works with both new and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, visit firewall integration and support services.
Remote Endpoint Security Monitoring makes it possible to track the disparate devices utilized by teleworkers and either block or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every protected endpoint device, watching all activity and utilizing advanced AI technology from SentinelOne to detect new threats at inception. When a cyberattack is spotted, ProSight ASM instantly isolates the impacted endpoint device from the corporate network to quarantine the malware. Because the ProSight ASM software agent is autonomous, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for remote workers.
Progent's Duo authentication Services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad range of devices can be used as this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication services for teleworkers.
Security Audits can assess the exposure of your network to all classes of external and local security attacks for an environment that incorporates at-home workers. Progent can run online, automated cybersecurity analysis scanning for quickly and affordably detecting a wide variety of security weaknesses that can be surfaced over the Internet. Progent's security audit experts, which can be provided by security experts with advanced credentials including CISA, CISSP, and GIAC, can help your business to audit your workflows and governance policies and assess your IT architecture to allow you to implement the highest level of protection for your at-home workers.
Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can find, prioritize, fix, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform comprehensive penetration tests of your perimeter and your internal network so you can evaluate your present security profile. Progent's NodeZero experts can also assist you to harden your network security and can assist you to design and implement a cohesive cybersecurity ecosystem that streamlines management and delivers optimum protection for on-prem, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat analysis services based on on NodeZero's penetration test products, visit Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing critical things to focus on for protecting a network that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
Data Protection covers backing up and restoring vital data so as to avoid data loss and reduce recovery time in case of storage system failures resulting from equipment issues, software glitches, user mistakes, malware, or other causes. Reliable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must cover diverse types of user-owned endpoint devices. Progent can provide quick remote access to experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and features fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity plans typically anticipate scenarios that call for a rapid switch to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can assist your company to produce, document and test a DR/BC strategy that includes the process of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a unified environment for protecting corporate data by controlling onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. Network admins managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure rules for accessing data and networks, set passwords, create VPN connections, determine how telecommuters share information, set up threat defense, ensure compliance, and wipe sensitive information from lost, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X endpoints. For details about Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workforce, refer to Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key features of Workspace ONE include fast over-the-air provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. For information about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Centennial, Colorado company, call
An index of content::
Technology Consulting Part-Time CIO
Part-Time CIO Online Troubleshooting
Progent can provide small businesses with an information management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate IT products to enhance business operations so they align better with your business goals. Your business can create and implement a well conceived information technology strategy without incurring the expense of a full-time senior IT executive.
System Repair Workspace ONE Endpoint Management
Top Network Architect Firms Desktop and Mobile Device Management
Progent's Microsoft-certified consultants can help your company to automate desktop PC change and update deployment by providing expertise with administration tools such as System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services (WSUS).
Top Ranked Computer Consultant Altaro VM Backup with Azure
24-7 Specialists Hornetsecurity Altaro VM Backup and vCenter
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup software.
24x7x365 Microsoft Live Communications Server Consulting
Live Communications Server Consultant
MS Office Communications Server provides IM and presence in an extensible, enterprise-grade solution offering advanced security, seamless compatibility with other Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows cost savings and improved operational efficiencies, enhanced individual productivity, and stronger IP protection. MS Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts offer online and onsite configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and carry out a smooth migration that will add business value to your IT system
Information Technology Outsourcing Group Stabilizing Phase: Design Tuning
Network Consulting Envisioning Phase: Requirements Definition
When conducting IT projects for corporate customers, Progent uses a structured approach driven by specified milestones in order to achieve budgetary, timing and technical targets while minimizing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design tuning, and expert implementation. All facets are recorded to make available a comprehensive description of IT services performed and to help in downstream system support.
Dynamics GP ODBC Services
Dynamics GP Customization Consultant Services
Progent's expert solution designers and programmers can assist your business to create customizations to Microsoft GP/Great Plains that address the special requirement of your business while retaining the advantages of Windows integration and connectivity. Progent can also offer help with a selection of software development tools that can be utilized to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Network Security Scan Consulting Services
External Security Inventory Consultant Services
Progent has put together two low-cost service packages designed to enable small businesses to get an independent network security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from outside your firewalled perimeter to determine possible risks in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, an engineer runs a system scan from a secure machine within your company firewall to assess vulnerabilities to internal assaults. The two security inventory packages are set up and executed from a protected remote location.
Network Engineer Windows Server 2022 Security and Compliance
Windows Server 2022 Kubernetes Containers Help and Support
Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
Consulting Juniper NetScreen
Juniper Firewalls Security Team
Progent's Juniper-authorized NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, migrate from older NetScreen products to more current Juniper products, and repair network infrastructure problems in all-Juniper or mixed-vendor environments.
Engineer ransomware cleanup and recovery
Urgent Consultant Services Ryuk ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the progress of an active ransomware attack. Call 800-462-8800
Consulting Services Juniper SSL VPN
Top Ranked Juniper SSL Router Protecting
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Branch Office Information Technology Outsourcing Firm
Open Now Office Move Professionals
For large businesses, Progent can leverage internal network support groups by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide businesses with branch offices, Progent can act as a transparent local supplement of enterprise network management. Progent's enterprise support services include company-wide security, remote branch office support, network architecture, Sarbox conformance, project planning, and world-class service for multiple location office environments based on Enterprise Windows 2000. Progent can offer field engineers and technicians to assist with a campus move or office move, or a network designer to assist with building or using an Internet Data Center or co-location site.
Engineer VMware NSX Virtual Networking
VMware NSX Private Cloud Consultancy
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.
Security Penetration Testing Cybersecurity Consultancy
Security Penetration Testing Consulting
Stealth intrusion checking is an important part of any overall network security plan. Progent's security professionals can run thorough penetration checks without the knowledge of your company's in-house network support resources. Unannounced penetration checking shows whether current security monitoring tools such as intrusion incident warnings and event log monitoring are correctly set up and consistently monitored. Progent can implement continuous autonomous penetration testing to define your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, compromised credentials, missing patches, and dangerous product defaults can be chained together by threat actors into the multi-front attacks common to modern variants of ransomware.
Juniper SRX Series Router Network Security Auditor
Cybersecurity Organizations Juniper SRX Series Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Arkansas Migration Support
New Mexico IT Outsourcing Group
Progent's Technical Response Center (TRC) provides national extended hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours telephone support and remote secure computer access to troubleshoot and repair technical problems quickly and economically. The breadth of technical expertise available from Progent's team of country-wide support professionals allows Progent to escalate even the most difficult network issues to qualified specialists as required. For critical problems, the Technical Response Center endeavors to answer your request for support in less than one hour.
Network Load Balancing Computer Consultants
Cisco DistributedDirector Remote Troubleshooting
Progent provides fault tolerant load balancing support that addresses system load balancing, load balanced program, network infrastructure routing, and content dispatching products including Cisco Content Engine. non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
MCSE Expert Certified Solaris with Windows Engineer
Microsoft Certified Solaris with Windows Specialist
Progent's UNIX platform consulting experts provide small and mid-size businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that run with Microsoft-based networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of expertise offers you an easy one-stop source to show you how to create and manage a secure and robust mixed-platform connectivity and communications solution that supports UNIX and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Amazon MWS integration Reports
Amazon MWS Coding
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.
Technology Professional Network Infrastructure Health Reports
Emergency Network Health Evaluation Consultancy
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable and more secure AD environment. Both versions also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime.
Services Ryuk ransomware recovery
Consultants Netwalker ransomware recovery
Progent's seasoned ransomware recovery experts can help you to restore an IT network damaged by a ransomware virus like Ryuk, Dharma, Hermes, or MongoLock.
SBS Premium Add-on Computer Consulting
Small Business Server 2008 Online Troubleshooting
Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a feature-rich but manageable information. The integration requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for a network expert with real-world background and extensive knowledge in designing and implementing cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This expertise assures you success in installing, administering, and troubleshooting network environments based on the Microsoft SBS suite of servers and applications.
Information Technology Consulting Exchange Server 2016 Upgrade Planning
Microsoft Exchange Server 2016 Upgrade Remote Troubleshooting
Progent can assist you in any and all phases of your migration to Exchange 2016 including planning high availability architecture for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
IoT device patch management Engineers
Network infrastructure patch management Specialist
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as alarms and health monitors.
Remote Employees Helpdesk Services Consulting
Telecommuter Helpdesk Integration Services
Progent offers small and mid-size companies overflow or fully outsourced Help Desk call center support services for an offsite workforce.
Linux Online Networking Group
Linux Remote Consultant
Progent offers nationwide online technical support and troubleshooting services for businesses who run environments based on versions of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Remote network consulting provides optimum leverage for your information technology dollar by extending client efficiency and limiting the hours billed for network repair services. Advanced remote support tools and skilled technicians and engineers combine to enable Progent to handle most network problems without wasting time and expense by going to your site. In most of cases your IT issues can be remediated over the phone or through a mix of telephone support and remote access. Progent can make available Cisco CCIE network experts and CISA certified security specialists to help with the toughest network issues.
Microsoft Skype for Business 2015 On-site Support
24 Hour Specialists Microsoft Skype for Business
Progent's consultants can provide online and on-premises consulting services for companies of any size to assess the benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration systems such as Cisco UC. Progent's certified data security experts can assist you create and validate a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.
Hyper-V 3.0 Server Technical Consultant
24-Hour Virtual Server Hyper-V Remote Consulting
Progent's Microsoft-certified professionals can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your company, conduct test implementations to validate Hyper-V's operation with your production software, evaluate your network architecture for smooth operation with virtual server solutions, assist you in upgrading to Microsoft Windows Server 2008 and setting up Hyper-V, train your IT staff to track and manage Hyper-V, offer world-class consulting help for enhancing the security of your virtual machines, establish and test disaster recovery processes that maximize system uptime, and deliver ongoing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.
UNIX Solution Providers
UNIX Small Business Computer Consulting Companies
Progent's UNIX platform consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you a convenient single source to show you how to create and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Mandrake.
Online Technical Support Endpoint Ransomware Immunization
Dharma ransomware protection and recovery Consultant
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks.
Hybrid Microsoft 365 solutions Online Consulting
Microsoft 365 IDFix On-site Support
Microsoft 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and associated Exchange components to lower capital expense and administrative overhead. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online support to assist your small businesses to assess the benefits of Exchange Online, plan a network topology that makes sense for your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and users, and provide as-needed consulting and troubleshooting.
Meraki 802.11ax Access Point Integration Support
On-site Technical Support Meraki 802.11ax AP
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco devices for centralized management.
Computer Consulting SCCM 2012 Windows 2010 Provisioning
Urgent SCCM 2012 Site Hierarchy Design Remote Consulting
Progent's Microsoft-certified consultants can assist your organization to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy change management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Microsoft Mac and Linux Desktop Service Provider
Desktop Technology Help Center
Progent can provide a variety of economical online and onsite support services to help your business to deploy, administer, and troubleshoot desktops and handhelds based on Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
wireless LAN controller Professional
wireless controller Remote Support Services
Cisco's Catalyst family of wireless controllers streamline the management of wireless networks by unifying the provisioning and control of wireless APs, optimizing Wi-Fi throughput by reducing the impact of RF congestion, improving Wi-Fi availability with fast failover, and strengthening security by detecting cyber threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller solutions.
Windows 8 Consultant
Windows 8.1 Help Desk Support and Setup
Microsoft Windows 8.1 is designed to power devices ranging from smart phones and slates to engineering workstations. An abundance of innovative features, such as touch screen interface and signature live tiles GUI, provide a wide range of advantages for companies who understand how to exploit them. Progent's Windows consultants can help get your business up the learning curve with Microsoft Windows 8.1 and show you how to gain significant competitive value from the product's various new and enhanced technologies.
24 Hour Windows 8.1 Storage Spaces System Repair
Immediate Specialist Windows 8.1 Training
Microsoft Windows 8.1 is engineered to power computers ranging from smart phones and slates to engineering workstations. A wealth of new and improved features, including touch screen support and signature tile user interface, provide a broad selection of advantages for companies who understand how to put them to work. Progent's Windows consultants can help bring your organization up the learning curve with Windows 8.1 and show you how to gain significant competitive advantage from the product's various new and enhanced technologies.
Cisco Management Engineers
Cisco CCIE Online Network Support
Progent's CCIE-certified network infrastructure experts have extensive background helping Internet Service Providers to design, implement, administer, tune, and debug high-availability, scalable connectivity environments appropriate for shared public networks.
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