Centennial At Home Workers Integration Support
Solution Design, Implementation, Administration and Troubleshooting Consulting Services
Enlarging your remote workforce can have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Centennial company to pick the right technologies and follow leading practices in building and operating a safe virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for helping you over challenging technical roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent's consultants can assist Centennial, Colorado organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and unified management.
Network Infrastructure for a Remote Workforce
Integrating the network infrastructure required for a remote workforce can be especially complex if you must manage a combination of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi appliances from different vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online help for both outdated as well as modern technologies in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Services available from Progent to assist your company to implement a productive telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to create a safe connection for authorized remote employees to access IT assets located at your corporate data center or in a public cloud. Progent's consultants can help you to configure and maintain VPN access between your teleworkers and your various IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable an at-home worker to view and interact with a data center PC's desktop. This technology provides IT managers more control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewalls. Progent can provide expert online support for deploying home routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and guests, are frequently utilized by at-home employees to connect to their router for work. This can cause performance as well as security issues. Progent can help businesses to mitigate these problems by providing services that include Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless AP setup assistance.
- Internet connectivity methods affect the performance and reliability of connections between at-home workers and the corporate data center. Mission-critical applications may require redundant Internet connections in case the normal connection fails. Progent offers guidance for picking ISPs, choosing appropriate bandwidth and data volume offerings, and configuring fault-tolerant Internet connections. Refer to Internet connectivity solutions.
VoIP Solutions for an At-Home Workforce
Expanding the business PBX system to include telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-based VoIP platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's current or older products for VoIP management. Progent can assist businesses of all sizes to design or maintain a remote VoIP service that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist organizations optimize their existing Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
- CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can help your company to support your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early VoIP products, visit CallManager consulting.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and deliver online integration and troubleshooting services.
Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from major technology companies enable online discussions, video and voice conferencing, chat sessions, and content sharing for both onsite users and at-home workers. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can help you to maintain your existing conferencing ecosystem and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that enables presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business client software to accommodate your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include voice/video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and help you to tune your network architecture to run them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that create a consistent user interface for exchanging information across multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their original publication and can assist your company to deploy these flagship collaboration products to optimize the effectiveness of your remote workers.
SharePoint utilizes web entities to allow collaboration and knowledge sharing by offering policy-driven access to data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint permits you to create protected web portals that permits remote workers to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit deployment consulting for Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can retrieve them securely through a web browser. Provided with Office and Microsoft 365, OneDrive allows home workers to co-author documents. Edits made offline are automatically synced when you go back online. For information about Progent's expertise for OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers fast and affordable online assistance for enabling organizations to build, manage and repair cohesive network models that include internal data centers, at-home workers, branch offices, plus cloud resources. Progent offers expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve issues with public cloud access, authentication, and security.
Microsoft Azure is a leading family of cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Azure features over one hundred services services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for teleworkers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's expertise for Azure, go to Microsoft Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are marketed in a selection of bundles designed for customers ranging from students and small offices to major enterprises. Progent can provide fast and affordable online contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For information about Progent's support services for Microsoft 365, see Microsoft 365 consulting services.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Exchange Online to operate transparently with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed help to guide you through challenging IT roadblocks and also offer comprehensive project management services to ensure your telecommuters have convenient and safe access to your Exchange Online deployment. For details Progent's support services for Exchange Online, see Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud market and is the world's top provider of cloud services. Progent can provide fast and economical online contact with cloud connectivity consultants who can help your business to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture so your users have a productive computing environment whether they are working from your headquarters, a branch office, from home, or on the road. To find out about Progent's support services for Amazon AWS, go to Amazon AWS integration services.
Google Cloud (GCP) is a popular suite of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to expand your existing IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent can help your organization to set up virtual machines on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and simplify access control for teleworkers with GCP Cloud Identity services. Progent can also assist your business to utilize GCP's management technology to administer and monitor your Google Cloud environment. To find out, go to Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Telecommuters
An emergency, enterprise-wide transition to a teleworker workforce, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive network of online IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their current tickets, add information, and append screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Augmentation Service enables your company to expand your current Help Desk organization by splitting responsibilities for Help Desk Call Center services seamlessly between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class technical support to your telecommuters, refer to Progent's Call Desk supplementation Services.
Cybersecurity for Telecommuters
Work-from-Home employees commonly utilize their own computing devices and usually work in a poorly secured physical environment. This situation increases their susceptibility to malware threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user training, and the development of policies based on best practices. Progent's seasoned group of cybersecurity solutions experts can help you to plan, configure and maintain a compliant security solution that protects vital information assets in networks that incorporate at-home workers.
Firewalls enable you to build a network that can be safely utilized by local users and by an at-home workforce, mobile users, vendors, clients, and other stakeholders. Modern firewall appliances permit you to configure and control different permissions to different classes of users and to scale your IT network and modify your cybersecurity posture as your business evolves and as cyber threats become more sophisticated. Progent supports both current and older firewall appliances from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, refer to firewall support services.
Online Endpoint Monitoring makes it easy to track the various devices utilized by teleworkers and either block or spot and mitigate modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint device, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect zero-day attacks on arrival. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even if they are not connected to the Internet. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security threats for an environment that incorporates teleworkers. Progent can deploy online, automated security inventory scanning for quickly and economically uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by network security professionals with top credentials such as CISM, CISSP, and GIAC, can assist you to evaluate your operations and governance policies and assess your network infrastructure to enable you to implement the highest level of security for your remote workers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for protecting an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection involves saving and recovering critical information so as to prevent data loss and reduce recovery time in the event of storage failures due to equipment issues, software hiccups, user mistakes, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid environments that combine in-house data centers, public clouds, and at-home workers.
- Backup/Restore strategies for telecommuters must address diverse kinds of user-owned endpoints. Progent offers quick remote help from consultants familiar with a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and features granular restore and unified management.
- Disaster Recovery/Business Continuity strategies typically envision circumstances that call for a quick changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your business to produce, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized environment for protecting critical information by managing local, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and applications. Remote endpoint devices can be personally owned or company owned. IT administrators managing the endpoint computers of teleworkers can utilize Intune to provision and validate applications on managed devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, create VPN tunnels, determine how teleworkers share data, establish threat protection, verify compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the endpoint computers of your at-home workers, refer to Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of new laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Centennial, Colorado organization, call
An index of content::
Microsoft Certified Windows Server 2019 integration Consulting Services
Windows Server 2019 High Availability Network Consultants
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.
After Hours Microsoft 365 and iPhones Remote Troubleshooting
24x7 Help and Support Microsoft 365 migration PowerShell
Microsoft 365 Exchange Online allows you to use cloud-based servers, mailboxes and associated email components to reduce capital costs and administrative hassle. You can deploy Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide affordable remote support to assist your small businesses to assess the potential advantages of Exchange Online, design a network topology that fits your business needs and IT budget, carry out an efficient migration from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your management staff and end users, and deliver as-needed consulting and troubleshooting.
Telecommuter Collaboration Support and Help
Remote Workers Collaboration Software Remote Technical Support
Progent can help small and mid-size businesses to configure collaborative applications to permit their teleworkers to benefit from positive interaction with colleagues and clients.
External Security Inventory Consultancy
Internal Cybersecurity Inventory Engineer
Progent offers small organizations a pair of ultra-affordable security inventory packages that provide, at a preset price, remotely administered inventory scans of your network security profile which are evaluated by certified information security specialists who assess the results of the remote scan, present unbiased evaluations of your existing network security, and offer suggestions for enhancements. Progent has developed two complementary network security inventory packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while providing enterprise-class assessments of your network's exposure to assault.
Network Engineer Microsoft Exchange
Exchange 2007 Server Consultants
Progent's Microsoft certified support team can help you define and implement an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting services include expertise with the configuration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Remote Workforce Endpoint Management Setup and Support
Remote Workforce Endpoint Management Computer Consulting
Progent can help small and medium-size organizations to configure centralized endpoint management systems for maintaining devices used by an offsite workforce.
Development Group Power BI Query Editor
Top Design Firms Power BI Connectors
Progent's Power BI experts can help your business to plan, install, maintain, enhance or troubleshoot your Power BI solution. Progent's database experts can assist you to organize your target data for Power BI visualizations. Progent can assist you build and manage a local, cloud, or hybrid environment to run Power BI.
Network Engineer iPad
Open Now Professionals Mac
Progent's experts offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email help, security services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer help with Apple Mac applications. Progent can also help you with iPhone support and Apple iPad management, or moving to Apple's iCloud. For business environments based solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, integrating and maintaining a network environment that is available, safe, fast and able to achieve your company's objectives.
Exchange Server 2003 Consultants
24/7/365 Professionals Microsoft Exchange 2019
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting messaging solutions for companies in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to make sure that your email environment features security, service continuity, easy connectivity for remote and mobile users, efficient administrative tools, and productive integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016, Exchange 2013 Server, Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 20000 Server. Progent can also assist small or mid-size businesses to migrate to Exchange 2016 Server or Microsoft Exchange 2013 Server.
macOS Phone-based Consultancy
macOS Troubleshooting Consultants
Progent provides nationwide online phone support and consulting services for companies who operate Apple Mac OS X networks or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's experts can provide macOS and Mac OS X clients a range of services such as desktop support, upgrading to the current edition of Mac OS X from other earlier editions of Apple macOS and OS X, plus help with Apple macOS and Mac OS X applications. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online network consulting provides optimum leverage for your IT budget by extending client efficiency and shortening the hours charged for network repair services. Advanced online support utilities and skilled service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and expense by going to your site. In the vast majority of cases your network problems can be remediated by telephone or via a combination of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to assist with the toughest network problems.
24-Hour Expert Microsoft Certified Online Help SQL Server 2016 Stretch Database
Outsourcing SQL Server 2016 OLTP
SQL Server 2016 offers major enhancements in speed, scale, security, high-availability, BOYD integration, plus integrated BI. New features include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, R language support, Row-level Security, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft-certified consulting team can provide online and onsite expertise to help organizations of any size to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.
Remote Support Services Extended Call Center
Co-managed Call Center Remote Troubleshooting
Progent's Computer Contact Center Outsourcing Services for desktop technical support are intended especially for small organizations who need fast access to a Help Desk Service Center with expert telephone support and full escalation capability but who have to operate within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.
Emergency 2900 Router Computer Consulting
ISR Routers Specialist
Cisco has developed an extensive product line of routers that includes routers designed to provide the security, performance, and reliability required by customers ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to build a solid foundation for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 3600 and 3700 Routers.
Linux RedHat Online Information Technology Consulting Company
Biggest Linux RedHat Remote Consultant Services
Progent provides nationwide online phone support and consulting services for businesses that operate environments based on versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Online IT help offers maximum return for your information technology dollar by preserving client efficiency and shortening the hours charged for network analysis and repair. Advanced online support tools and experienced service specialists and engineers combine to enable Progent to handle most IT problems without squandering time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of phone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISA premier security professionals to assist with the most challenging system issues.
IT asset management Technology Professional
ProSight IT asset management Technology Professional
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
CallManager IT Consultants
Best CUBE Online Help
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, is the heart of Cisco's communications and collaboration portfolio. Unified CM and Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating tightly with applications such as Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver efficient and budget-friendly remote and onsite support to assist businesses of all sizes to build and administer Unified CM deployments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum business value. Progent can help with any aspect of Unified CM setup and debugging in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server clustering systems for survivability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.
Remote Troubleshooting Exchange 2016 Compliance
Exchange 2016 Disk Availability Group Engineers
Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft Configuration Manager Service Provider
Desktop and Mobile Device Management Consulting Services
Progent's Microsoft-certified consultants can help you to streamline desktop PC software update deployment by providing support for management solutions such as Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Windows Server 2008 BranchCache Engineer
Windows 2008 R2 Remote Support
Windows Server 2008 R2 offers high levels of performance, security, fault tolerance, expandability, and flexibility that accelerate output of on-site, remote, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online consulting, troubleshooting, and education services to assist you to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant business value to your information system.
Microsoft Certified Partner Great Plains Accounting Consult
Microsoft Dynamics GP Support Services
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer tools enable Progent to design custom mission-critical applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you design reports that let you track your business more effectively, turning uncooked data into useful understanding of your business.
Online Troubleshooting Forefront Threat Management Gateway 2010
Support Forefront Network Inspection System
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server and provides a easily administered Internet gateway that delivers a one-server platform for an array of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting features, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft engineers can assist your company to plan and execute pilot and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Online Support Services MSP360 Backup
24 Hour Online Support Services MSP360 GSuite Backup
Progent can help your company to design, deploy and troubleshoot a backup solution built around MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical computers, works with all leading public clouds, and allows you to create a data protection solution with a low Recovery Time Objective and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human miscues, system errors, malicious insiders, and malware assaults such as ransomware.
Engineers SQL Server Replication
Design MS SQL Server
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge high-end applications that can give your company a critical competitive advantage. SQL Server features core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
Call Center Sharing Professional
Integration Services Call Desk Sharing
Progent’s Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's roster of veteran technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Meraki Switch Support Outsourcing
Meraki Switch and AP Consulting Services
Cisco's Meraki family of access and distribution switches are intended for environments that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote consulting expertise to assist your company to design and implement an efficient network architecture that incorporates Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, configure policies to ensure security, create and validate a disaster recovery plan, and troubleshoot issues related to any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a unified networking solution.
wi-fi controller Online Support Services
CCDP Certified 3504 wireless controller Remote Support
Cisco's Catalyst Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of wireless access points, tuning wireless throughput by limiting the effect of radio frequency congestion, enhancing wireless uptime with fast failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user class and location. Progent can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
Cisco VPN Support
Cisco Virtual Private Network Consulting Services
Cisco's security and remote connectivity technology for small to medium sized businesses offer a complete array of manageable protection hardware and software to help you safeguard your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that align most closely with your corporate objectives.
OS X Snow Leopard Security Network Consulting
Top Ranked macOS and Cisco ASA Firewalls Consultant
Progent's certified security staff can help you secure your Mac environment through professional support offerings including performing security tests, recovery from virus and worm penetrations, setting up firewalls, implementing secure remote and mobile access, installing monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a company-wide security plan appropriate for the particular goals of your corporate network.
ProSight domain management Specialists
domain management Professionals
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of the time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it.
Altaro VM Backup Disaster Recovery Integration
Altaro VM Backup Encryption Consultant Services
Altaro VM Backup software provides small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure storage. Headline features include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as low as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level restore options for individual files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Open Now Firesight Support Outsourcing
Cisco ASA 5500-X Firewall Online Support
Progent’s Cisco-Premier network consultants offer professional PIX Firewall support services encompassing design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and secure access services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy level of protection, speed and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative tools. Progent’s Cisco experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Hosting Facility Online Consulting
Remote Branch Office Onsite and Remote Support
For large organizations, Progent can leverage in-house IT groups by providing world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can act as a seamless local supplement of corporate IT management. Progent’s enterprise consulting services include company-wide security, remote branch office support, network design, Sarbox compliance, project management, and world-class support for multi-site office environments based on Enterprise Windows 2000. Progent can provide on-site consultants and specialists to assist with a campus move or office move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.
Microsoft Windows 2003 Remote Support
Remote Support Windows 2003
Progent's Microsoft-certified Windows Server 2003 engineers can provide network support and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, administration, and maintenance services include system design, installation, project management, on-premises and off-site network support and troubleshooting, Call Center services, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Development Firm Microsoft Azure Storage
Largest Azure and SCDPM integration Professional
Progent can assist businesses of any size to move all or part of their network infrastructure to Microsoft Azure. This can streamline network management and lower hardware investments. Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and limitations of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure that you avoid the common errors small companies make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and also to integrate iPhones and iPads and Google Android smartphones and tablets.
Les Kent has a 35-year history of effective network integration, executive management, marketing, and operations. He has shown a talent for developing elegant IT solutions while working as a system architect, programmer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and global corporations.
SQL Server Management Studio Specialist
SQL Server 2014 Encryption Key Management Onsite Technical Support
Microsoft SQL Server 2014 includes significant enhancements in key areas including speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services that include system design, deployment, management, remediation, and software development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.
Cisco Content Distribution Manager Online Support
Network Load Balance IT Consultant
Progent provides fault tolerant load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.
Hyper-V Security IT Consultants
Consult ProSight ESP Behavior-based Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware.
Microsoft Professional Lync Server 2013 conference bridges
Consultant Services Lync Server 2013 video conferencing
Microsoft Lync 2013, rebranded Skype for Business, allows businesses of any size to create a manageable and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling across a broad range of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts and network architects can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or mixed topology appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your management staff and users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft Office and Microsoft 365 apps including Outlook and PowerPoint.
Remote Troubleshooting SCDPM 2012 and SQL Server
SCDPM 2012 and Windows Server 2012 Network Consulting
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist companies of all sizes to design, implement, administer, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for resolving especially challenging problems, or full project management services. Progent's consultants can also help your business to design Data Protection Manager into a comprehensive disaster recovery strategy.
Video IP Phones Engineer
Telepresence Consulting
Progent's Cisco CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Sun Solaris Support Outsourcing
Sun Solaris On-site Technical Support
If your company network combines Sun Solaris technology with Windows, Progent can show you how to integrate your computers into a cohesive network that allows all your operating systems to run side by side for easy management, seamless dataflow, high dependability, superior performance, and tight security. Progent's Solaris and Microsoft Windows coexistence assistance offerings feature network architecture configuration and support, consulting for Windows services for UNIX, online network monitoring and management, online technical support and troubleshooting, on-site technical support, and Contact Center support.
Small Business Information Technology Consulting
24/7/365 Cisco and Microsoft Certified Remote Support Services Small Business
If you have a company IT system with 10 to 50 desktop clients, Progent's network outsourcing services free your organization from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to enterprise-class network expertise. By delivering IT support help when you require it, offering advanced expertise for key applications, delivering unique support such as automated server monitoring, and billing only for services you use, Progent offers you an economical solution for maximizing the business value of your small office network. Progent is the smart way for small organizations to create and support a reliable and safe information system and to have quick access to the skilled consulting ordinarily available only to enterprises who are able to support a sizeable in-house IT organization.
Select Topic: