Expanding your at-home workforce may have a significant effect on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Centennial organization to select the right tools and follow best practices in building and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Centennial, Colorado businesses to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed to support an at-home work environment can be especially challenging if you must manage a combination of personal hardware such as desktop computers and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's background providing online support for both outdated and modern technologies in remote office venues allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for making essential updates. Support services available from Progent to help your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a secure connection for authorized remote workers to access IT assets situated at your corporate datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and interact with a data center computer's desktop. This gives IT managers significant control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent can provide top-tier online consulting for configuring home routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by the whole family and guests, are commonly used by at-home employees to connect to their router for work. This can cause performance and cybersecurity problems. Progent can help you to resolve these problems by providing services that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti WiFi access point setup help.
  • Internet access solutions affect the speed and availability of connections between at-home workers and the corporate data center. Mission-critical applications may require redundant Internet connections in case the normal connection breaks. Progent offers guidance for selecting Internet service providers, picking appropriate service bundles, and setting up high-availability Internet access. See Internet access integration services.

VoIP Integration for At-Home Workers
Expanding the company PBX system to include remote users is vital to maintaining a productive work-at-home solution. A variety of cloud-based IP voice products are used by SMBs to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter VoIP environment that provides the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager manages additional combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and deliver as-needed configuration and debugging services.

Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from leading technology companies support online meetings, video conferencing, chat, and screen sharing for both local users and at-home workers. Many companies use a mix of products to accommodate their various partners and customers. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to support your remote workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for compatible iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. For details about Progent's consulting expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as voice/video conferencing, threaded chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help you to optimize your network architecture to host them.

Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a rich ecosystem of applications that deliver a consistent user experience for exchanging data and ideas throughout a corporate network and on a broad range of endpoint computers. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their original releases and can help your company to tune these flagship collaboration products to optimize the productivity of your remote workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint uses web sites to promote collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint enables you to create protected portals that permits at-home workforce to see and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint support services, see SharePoint configuration and development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to deployment consulting for Exchange Server.

Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to OneDrive, and colleagues anywhere can access them securely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-author files. Revisions made offline are uploaded when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, refer to Onedrive integration consulting.

Cloud Integration for At-Home Workers
Progent offers advanced online support for enabling organizations to build, maintain and troubleshoot integrated network models that incorporate physical data centers, at-home workers, branches, plus cloud services. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve issues with cloud connectivity, authentication, and security.

Azure Integration for TeleworkersMicrosoft Azure is a leading platform for cloud software and services that allows you to utilize infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Microsoft Azure features more than 100 cloud-based services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for remote workers by configuring and debugging firewall appliances and VPN tunnels. For details about Progent's consulting expertise for Microsoft Azure, refer to Azure consulting.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of client productivity applications and cloud services offered by subscription. Office apps and services are provided in a selection of bundles designed for customers ranging from individuals and small offices to major corporations. Progent can provide quick and affordable remote access to consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, enabling customers to create hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide occasional help to guide you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and secure access to your Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a pioneer in the public cloud computing arena and is the world's biggest source of cloud-based services. Progent offers rapid and economical online contact with cloud integration consultants who can assist your organization to design, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network architecture so your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud Platform is a popular collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your critical applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help your organization to deploy VMs on GCP Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and streamline access control for remote workers with Google Cloud Identity. Progent's experts can also assist your organization to use GCP's management tools to control and track your Google Cloud environment. To find out, see Google Cloud Platform integration services.

Help Desk Services for Teleworkers
A rapid, company-wide switchover to a teleworker business model, which could be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit the status of their active trouble tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to augment your existing Call Desk organization by sharing delivery of Call Desk support transparently between your regular support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can enable your business to provide best-in-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home workers commonly use their personal computers and usually operate in an unsecured physical environment. This increases their susceptibility to cyber threats and calls for judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive user training, and the creation of security policies built on leading practices. Progent's seasoned team of data security support consultants can assist you to design, implement and manage a compliant security solution that protects critical IT resources in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network environment that can be securely utilized by on-premises users as well as by at-home workers, mobile workers, vendors, customers, and the public. Modern firewall appliances allow you to assign and manage appropriate access rights to different groups of users and to expand your network and adjust your cybersecurity posture as your business evolves and as cyber threats become more sophisticated. Progent works with both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration services, see firewall integration and support expertise.

Remote Security Monitoring for TeleworkersOnline Endpoint Monitoring makes it easy to track the various devices used by telecommuters and either block or spot and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to detect zero-day threats on arrival. When an attack is discovered, ProSight ASM instantly isolates the targeted endpoint device from the corporate network to contain the malware. Because the ProSight ASM agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all types of external and internal security attacks for a network that includes remote workers. Progent can deploy online, automated cybersecurity analysis software for quickly and economically detecting a wide variety of security weaknesses that can be surfaced via the Internet. Progent's security assessment consulting services, which can be managed by security professionals with top certifications such as CISA, CISSP, and GIAC, can help your business to evaluate your workflows and governance policies and review your network architecture to enable you to implement the highest level of protection for your telecommuters.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing critical areas to focus on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and recovering critical information so as to prevent data loss and minimize restoration time and effort in case of storage system problems due to hardware breakdowns, software hiccups, human mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to design and manage in hybrid environments that combine in-house data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for telecommuters must address multiple kinds of user-owned endpoints. Progent offers fast online help from experts knowledgeable about a broad range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that require a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can assist you to produce, document and validate a DR/BC plan that addresses the process of moving to telecommuting.

Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified platform for protecting critical data by controlling onsite, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Managed endpoint devices can be personally owned or company owned. IT admins managing the endpoint devices of at-home workers can utilize Intune to provision and validate apps on devices, push updates and certificates, configure policies for accessing information and networks, set passwords, create VPN tunnels, control how teleworkers share data, establish threat protection, ensure security compliance, and erase corporate information from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS devices. To learn about Intune and to find out how Progent can assist your company to use this platform to manage the endpoint devices of your at-home workforce, refer to Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that helps network administrators to keep offsite endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Centennial, Colorado business, call 1-800-993-9400 or visit Contact Progent.