Expanding your telecommuter workforce may have a major effect on network architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can help your Centennial company to pick the right tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from on demand guidance for helping you over challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Centennial, Colorado businesses to with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Integrating the network infrastructure required for a remote work environment can be especially challenging if you must manage a combination of personal hardware such as desktop computers and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's background providing online support for both outdated and current IT products in remote office solutions allows you to make efficient use of your existing infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to help you to create a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authenticated remote employees to access IT resources located at your company data center or in a public cloud. Progent's consultants can assist you to deploy and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect software for safe VPN tunneling for a wide range of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to view and use a data center computer's desktop. This technology gives network managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and support VPN connections, local wireless networks, and firewalls. Progent can provide expert online support for integrating routers from a range of vendors. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting an entire household and visitors, are frequently used by at-home employees to connect to their router for work. This can create performance and security issues. Progent can help businesses to mitigate these problems by providing expertise like Aironet integration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti wireless access point integration assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Business-critical applications might require backup Internet connections in case the primary connection breaks. Progent can provide guidance for picking Internet service providers, picking sensible service packages, and configuring fault-tolerant Internet connections. Refer to Internet connectivity integration services.

IP Voice Integration for At-Home Workers
Expanding the business phone system to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-centric VoIP products are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can help businesses of any size to plan or tune a remote VoIP environment that provides the versatility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses optimize their existing Cisco VoIP environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. CUCM manages additional mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit CUCM consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to work with these solutions and deliver online configuration and debugging expertise.

Video Conferencing for Telecommuters
A wide range of voice/video conferencing products from leading vendors enable virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and teleworkers. Many companies utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can assist your organization to maintain your existing voice/video conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to set up and manage Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's consulting services for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities that include video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist your business to tune your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a rich ecosystem of productivity apps that create a consistent user experience for exchanging information across multiple sites and on a wide range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original publication and can help businesses to tune these critical collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Integration Consultants for At-Home WorkersSharePoint uses web entities to promote collaboration and information delivery by offering policy-based delivery of data, business processes, and tools for looking through company-wide business data. SharePoint allows you to create protected portals that allows remote workers to see and update consolidated business intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, go to SharePoint configuration and application development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, refer to integration consulting services for Exchange.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues anywhere can access them securely via a web browser. Included with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Edits made offline are uploaded when you go back online. For details about Progent's support services for OneDrive, go to Onedrive integration consulting.

Public Cloud Integration Services for At-Home Workers
Progent offers affordable online support for helping organizations to build, manage and troubleshoot cohesive network models that incorporate physical data centers, teleworkers, branches, plus public cloud resources. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve issues with public cloud connectivity, identity, and cybersecurity.

Microsoft Azure Integration Services for TelecommutersAzure is a popular platform for public cloud services that enables you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure offers over 100 services services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also show you how to create protected connections to Azure services for teleworkers by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Azure, refer to Microsoft Azure consulting.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services available by subscription. Office apps and services are provided in a variety of plans designed for customers ranging from students and small offices to major corporations. Progent offers quick and easy remote contact with experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, see Microsoft 365 integration support.

Exchange Online Integration for Remote WorkersExchange Online is one of the most popular applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, allowing you to build hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging technical roadblocks and also offer end-to-end project management services to ensure your remote workers have easy and safe access to your Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, see Exchange Online configuration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's top source of cloud-based services. Progent can provide fast and economical online access to cloud integration consultants who can assist your organization to plan, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network model to make sure your employees have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud Integration for TelecommutersGoogle Cloud Platform is a leading suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline access control for teleworkers with GCP Cloud Identity services. Progent's experts can also help your business to use GCP's management tools to administer and track your GCP ecosystem. For information, visit Google Cloud Platform integration services.

Help Desk Services for Remote Workers
An emergency, company-wide transition to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their current tickets, add information, and append screen captures or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows you to supplement your current Support Desk staff by sharing delivery of Call Center services transparently between your regular IT support personnel and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your telecommuters, see Progent's Support Desk supplementation Services.

Security for Remote Workers
Work-from-Home (WFH) workers typically utilize their personal computing devices and usually work in a poorly secured physical environment. This increases their susceptibility to cyber threats and calls for careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user education, and the creation of policies built on leading practices. Progent's seasoned team of data security solutions consultants can help your business to plan, configure and manage a compliant security solution that protects vital information resources in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network that can be safely accessed by local users and by an at-home workforce, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall devices allow you to assign and manage appropriate access rights to different groups of users and to scale your IT network and adjust your cybersecurity posture as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy security appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration services, refer to firewall support services.

Remote Security Monitoring and Management for TeleworkersOnline Endpoint Monitoring makes it possible to track the various devices used by remote workers and either block or identify and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each protected endpoint, monitoring all activity and using state-of-the-art AI technology from SentinelOne to identify new threats at inception. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the impacted endpoint device from the corporate network to quarantine the malware. Since the ProSight ASM agent is self-contained, endpoint devices stay protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for TeleworkersProgent's Duo MFA Service Plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of external and internal security attacks for a network that incorporates at-home workers. Progent can deploy remote, automated cybersecurity analysis software for rapidly and economically detecting a broad range of security gaps that can be found via the Internet. Progent's security assessment consulting services, which can be managed by data security experts with top certifications such as CISM, ISSAP, and GIAC, can assist you to evaluate your processes and policies and review your WAN architecture to allow you to implement top-level security for your an at-home workforce.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your at-home environment and your internal and perimeter networks so you can identify, rank, fix, and confirm cybersecurity vulnerabilities before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure in order to evaluate your present security profile. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to design and deploy a cohesive cybersecurity strategy that streamlines management and delivers maximum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To find out more information about Progent's threat assessment solutions powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing critical areas to focus on for securing an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
The field of Data Protection covers backing up and restoring critical data so as to avoid data loss and minimize restoration time in case of storage system failures due to equipment issues, software hiccups, operator mistakes, malware, or other causes. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid environments that combine local data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for telecommuters must cover multiple kinds of user-owned endpoints. Progent can provide fast online help from consultants familiar with a broad range of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and features granular recovery and unified management.
  • Disaster Recovery/Business Continuity plans typically anticipate scenarios that call for a rapid changeover to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity consultants can help your business to create, document and validate a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a centralized solution for safeguarding corporate data by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint computers of telecommuters can utilize Intune to provision and validate applications on devices, push patches and certificates, configure rules for accessing information and networks, set passwords, create VPN connections, determine how telecommuters share information, set up threat protection, ensure compliance, and erase corporate information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS devices. To learn about Microsoft Intune and to find out how Progent can assist you to use this platform to manage the endpoint devices of your telecommuters, go to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that helps network managers to keep remote endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual software delivery technology for identity control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top features of VMware Workspace ONE include fast remote provisioning of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Centennial, Colorado business, phone 1-800-993-9400 or go to Contact Progent.