Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Centennial company to select the right tools and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Centennial, Colorado organizations to succeed with any aspect of building a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure needed for a remote workforce can be particularly complex if you must manage a combination of personal equipment like desktop computers and laptops, routers, and wireless APs from different vendors and with a mix of OS software and firmware levels. Progent's background providing remote support for both legacy as well as modern IT products in virtual office solutions enables you to make cost-effective use of your existing infrastructure and offers fast access to expertise for implement necessary upgrades. Support services available from Progent to assist you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology makes it possible to create a secure tunnel for authenticated remote workers to use IT assets situated at your company datacenter or in the cloud. Progent's consultants can assist your company to deploy and manage VPN access between your at-home workforce and your various network resources by providing remote VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to utilize Cisco's AnyConnect software for secure VPN tunneling for a broad selection of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and interact with a data center PC's desktop. This technology provides IT managers more control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers expert online support for integrating home routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often shared by an entire household and guests, are frequently used by at-home employees to connect to their router for work. This can create performance as well as cybersecurity problems. Progent can help businesses to mitigate these issues by delivering services that include Aironet integration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless AP setup assistance.
  • Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the corporate network. Business-critical applications may require backup Internet connections in the event the normal connection breaks. Progent offers expertise for identifying Internet service providers, selecting appropriate bandwidth and data volume bundles, and configuring high-availability Internet connections. Refer to Internet access integration services.

IP Voice Solutions for an At-Home Workforce
Expanding the business PBX environment to include teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric digital PBX products are used by SMBs to server teleworkers. Many larger organizations depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. CUCM manages additional mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your current CallManager deployment or migrate efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver online deployment and debugging expertise.

Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from major technology companies support online discussions, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing environment and optimize the engagement of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features that include IP voice and video calling, threaded chat, plus file sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these conferencing platforms and help your business to tune your WAN infrastructure to run them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful ecosystem of applications that deliver a consistent user experience for exchanging data and ideas throughout multiple sites and on a broad range of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange Server since their initial publication and can help businesses to deploy these flagship collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web sites to enable collaboration and information delivery by offering policy-driven access to data, workflow, and tools for looking through enterprise-wide information silos. SharePoint enables you to build secure web portals that permits at-home workers to see and edit consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, go to SharePoint configuration and application development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see integration consulting services for Microsoft Exchange.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers can access them securely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Edits made offline are synced when you reconnect to the Internet. To learn about Progent's support services for OneDrive, go to Microsoft Onedrive integration consulting.

Public Cloud Integration Services for Telecommuters
Progent offers affordable online assistance for helping businesses to create, manage and repair cohesive hybrid network architectures that include physical data centers, telecommuters, branches, plus cloud services. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix problems with cloud access, identity, and security.

Microsoft Azure Integration for TelecommutersAzure is a leading platform for public cloud software and services that enables you to use IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers more than one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure services for at-home workers by setting up and debugging firewall appliances and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, refer to Azure consulting.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of business productivity software and cloud services offered by subscription. Microsoft applications and services are marketed in a selection of plans intended for users ranging from students and households to major enterprises. Progent offers fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For information about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersExchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises Exchange environments, allowing you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional help to guide you through tough technical roadblocks and can also provide comprehensive project management services to ensure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, see Exchange Online integration and support expertise.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent can provide fast and economical online contact with cloud integration experts who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture to make sure your users have a productive computing experience regardless of whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's expertise for Amazon AWS, refer to Amazon AWS integration expertise.

Google Cloud Platform Integration for Remote WorkersGoogle Cloud Platform is a popular set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can help your organization to set up VMs on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage, and simplify identity control for teleworkers with Google Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management tools to administer and monitor your GCP ecosystem. For information, go to Google Cloud Platform integration services.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and tracking software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit their active tickets, add details, and upload screenshots or attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Augmentation Service enables you to supplement your current Call Center team by sharing responsibilities for Help Desk services transparently between your regular IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support solution based on the leading PSA tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide world-class desktop support to your teleworkers, see Progent's Help Desk Call Center supplementation Services.

Security and Compliance for Teleworkers
Work-from-Home (WFH) staff members typically utilize their own devices and usually operate in a poorly secured physical space. This multiplies their susceptibility to cyber attacks and requires judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive end-user training, and the development of policies built on best practices. Progent's seasoned roster of cybersecurity support consultants can assist your business to plan, implement and maintain a compliant cybersecurity solution that guards critical IT assets in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be securely utilized by local users as well as by telecommuters, mobile users, vendors, clients, and the public. Next-generation firewall devices allow you to assign and control different access rights to various classes of users and to expand your network and modify your cybersecurity posture as your business evolves and as network attacks become increasingly sophisticated. Progent works with both current and legacy firewall devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, refer to firewall support expertise.

Remote Security Monitoring Services for TelecommutersRemote Endpoint Monitoring makes it possible to watch over the various computers utilized by teleworkers and either reject or spot and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint device, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected endpoint device from the corporate network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoints stay secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, see remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all types of external and local security threats for a network that incorporates at-home workers. Progent can run online, automated security inventory scanning for rapidly and economically detecting a wide variety of security holes that can be found via the Internet. Progent's security audit experts, which can be managed by data security professionals with top credentials including CISM, CISSP, and GIAC, can help you to audit your procedures and policies and assess your network infrastructure to enable you to design the highest level of security for your at-home workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports autonomous testing of your at-home environment and your internal and perimeter networks so you can uncover, rank, remediate, and verify cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to perform comprehensive pentests of your network perimeter and your internal network so you can evaluate your present security profile. Progent can also assist you to harden your existing network security and can help you to plan and deploy a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional details about Progent's threat assessment services based on on NodeZero's PEN test products, see Consulting Support for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing key areas to concentrate on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection involves backing up and recovering critical information so as to avoid data loss and minimize restoration time and effort in case of storage system failures resulting from equipment issues, programming glitches, user mistakes, malware, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for telecommuters must address diverse kinds of user-owned endpoints. Progent offers quick online help from experts knowledgeable about a wide range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity consultants can assist you to develop, document and test a DR/BC plan that includes the process of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a centralized solution for safeguarding corporate information by managing local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and authenticate applications on devices, push updates and certificates, set up policies for permission to access data and resources, set passwords, create VPN tunnels, control how telecommuters share data, set up threat defense, verify compliance, and delete sensitive data from lost, stolen or deactivated endpoint devices. Intune runs with iOS, Android, Windows, and macOS/OS X computers. For details about Intune and how Progent can assist you to use this platform to administer the endpoint computers of your at-home workers, go to Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of new laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Centennial, Colorado company, call 1-800-993-9400 or go to Contact Progent.