Centennial Remote Workers Solutions Support Services
Solution Design, Configuration, Management and Call Center Consulting Experts
Expanding your telecommuter workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Centennial organization to select the right tools and adhere to best practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Centennial, Colorado companies to with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support a remote workforce can be especially challenging if you have to accommodate a mix of worker-owned hardware like desktop computers and laptops, routers, and wireless APs from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing online support for both legacy as well as current technologies in virtual office solutions allows you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network connectivity makes it possible to create a secure connection for authorized remote workers to access IT resources situated at your corporate data center or in a public cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your at-home workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a broad range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to view and use a remote computer's desktop. This provides network managers more control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers top-tier online consulting for integrating home routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and guests, are frequently utilized by telecommuters to access their router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these problems by providing expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point integration assistance.
- Internet access solutions affect the performance and reliability of connections between at-home workers and the corporate network. Mission-critical applications might demand redundant Internet connections in the event the primary connection fails. Progent can provide guidance for identifying ISPs, picking sensible service packages, and configuring high-availability Internet connections. See Internet access integration services.
VoIP Integration for Teleworkers
Extending the business PBX system to accommodate telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can help businesses of any size to design or maintain a telecommuter IP voice service that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations tune their existing Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia applications used across the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, refer to Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and provide as-needed integration and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations utilize a mix of conferencing products to accommodate their different partners and clients. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and optimize the engagement of your remote workforce.
- Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for voice/video calls. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities that include video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help your business to optimize your network architecture to host them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful ecosystem of applications that create a consistent user interface for exchanging data and ideas throughout a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange Server since their first releases and can help your company to configure these critical collaboration products to optimize the productivity of your at-home workers.
SharePoint uses web sites to facilitate collaboration and information sharing by providing policy-driven delivery of data, workflow, and utilities for looking through company-wide information silos. SharePoint enables you to create protected web portals that allows remote workforce to see and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, go to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, refer to planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud-based storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can share them safely via a web browser. Included with Office 365, OneDrive allows at-home employees to jointly author documents. Revisions made offline are synced when you go back online. To find out about Progent's expertise for OneDrive, refer to Microsoft Onedrive integration experts.
Cloud Integration Services for Telecommuters
Progent can provide fast and affordable remote support for enabling businesses to create, manage and optimize cohesive hybrid network architectures that combine physical data centers, at-home workers, branch offices, and public cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud access, authentication, and security.
Azure is a popular platform for public cloud services that allows you to utilize infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure services for telecommuters by configuring and debugging firewalls and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, go to Microsoft Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's popular family of client productivity software and cloud-based services offered on a subscription basis. Office applications and services are marketed in a variety of bundles intended for customers ranging from individuals and households to large corporations. Progent can provide fast and affordable remote access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. For information about Progent's support services for Microsoft Office 365, refer to Office 365 consulting services.
Office 365 Exchange Online is among the most popular cloud-based applications in the Office 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has designed Office 365 Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to create hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for occasional help to guide you through tough technical bottlenecks and can also provide end-to-end project management services to make sure your remote workers have convenient and secure access to your Exchange Online environment. For information Progent's consulting expertise for Office 365 Exchange Online, see Office 365 Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's top source of cloud services. Progent offers fast and economical online access to cloud connectivity consultants who can assist your organization to plan, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network model so your users have a productive computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform is a popular suite of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to extend your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and simplify identity control for telecommuters with GCP Cloud Identity services. Progent's experts can also assist you to utilize GCP's management technology to control and monitor your GCP environment. To find out, visit Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Teleworkers
An emergency, organization-wide transition to a telecommuter business model, which could be driven by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit their active tickets, add information, and append screenshots and relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Call Desk organization by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support model based on the number one professional services automation tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Supplementation Services can help your business to provide best-in-class desktop support to your telecommuters, refer to Progent's Call Center supplementation Services.
Security and Compliance for At-Home Workers
Teleworkers often run their own computers and work in an unsecured area. This worsens their vulnerability to cyber attacks and demands judicious deployment of firewalls, remote monitoring, and the enforcement of security policies based on leading practices. Progent's seasoned roster of certified data security professionals can help your organization to design, deploy and manage a modern cybersecurity solution that guards vital data in IT networks that incorporate an at-home workforce.
- Firewalls enable companies to build a network environment that can be safely utilized by on-premises users and by telecommuters, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control appropriate access rights to various groups of users and to scale your IT network and adjust your security profile as your business evolves and as network attacks grow more sophisticated. Progent supports both current and legacy firewall devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support services, go to firewall configuration and support services.
- Remote Endpoint Security Monitoring makes it easy to watch over the disparate devices used by remote workers and either block or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, monitoring all activity and utilizing state-of-the-art behavioral threat analysis to identify zero-day attacks at inception. When a cyberattack is spotted, ProSight ASM immediately isolates the infected device from the corporate network to contain the threat. Because the ProSight ASM agent is self-contained, endpoints stay secure even if they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for at-home workers.
- Security Audits can assess the exposure of your information system to all classes of outside and internal security threats for an environment that includes at-home workers. Progent can deploy online, automated cybersecurity analysis scanning for quickly and economically detecting a broad range of security gaps that can be surfaced via the Internet. Progent's security audit experts, which can be managed by security professionals with advanced certifications including CISA, CISSP, and GIAC, can assist your business to audit your operations and governance policies and assess your WAN infrastructure to allow you to design the highest level of protection for your telecommuters.
Data Protection Solutions for Teleworkers
The field of Data Protection involves backing up and restoring vital information in order to prevent data loss and reduce restoration time in case of storage system problems resulting from hardware issues, software hiccups, operator error, malware, or any other reason. Dependable data protection strategies can be especially challenging to design and manage in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for at-home workers must cover diverse kinds of user-owned endpoints. Progent can provide fast remote access to consultants familiar with a wide array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and features fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that require a quick switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity consultants can assist you to produce, document and test a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized platform for protecting critical information by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and applications. Remote endpoint devices can be user owned or business owned. IT administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, set up rules for permission to access information and networks, set passwords, create VPN connections, determine how home-based workers share data, set up threat protection, verify security compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your at-home workers, refer to Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network managers to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product via a one-time purchase. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud-based services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Centennial, Colorado business, call
An index of content::
Microsoft Windows Server 2019 Technical Support Services
Expert Microsoft Certified Windows Server 2019 Hybrid Solutions Remote Consulting
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in scale, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.
SCCM Asset Inventory Technology Consulting
SCCM Software Inventory On-site Support
Configuration Manager automates software provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health reporting, enables secure self service, and offers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can assist your organization with any aspect of planning, installing, operating and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid networks.
24-Hour Office 365 migration PowerShell Integration Support
Online Help Hybrid Microsoft 365 and Exchange
Microsoft supports seamless hybrid environments that integrate Office 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on time and on budget.
Top Quality Cisco CCIE Remote Small Office Network Consulting
Network Consulting Firms Cisco CCIE Online
Progent can provide rapid online support from Cisco-certified CCIE networking consultants. Progent's CCIE experts can connect to your environment via advanced remote support utilities to provide fast and economical troubleshooting and repair of urgent network infrastructure issues.
Design Firm Dynamics GP 2015 Management Reporter
Dynamics GP 2015 Workflows Engineers
Microsoft Dynamics GP 2015 R2 features a new design that improves cloud readiness, supports the most popular smart phones and tablets, permits one-time login with Azure Active Directory, and tightens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of technical skills and experience to resolve the many technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the business value of your investment in this powerful platform.
Barracuda Backup with Exchange Support
Barracuda Backup Restore Professionals
Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance built by Barracuda or a software-based appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to help your business to plan, configure, operate and repair a backup and disaster recovery system based on Barracuda Backup.
Automatic Network Diagrams Technology Consulting Services
24/7 Automatic Topology Mapping Technology Consulting
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance issues.
Remote Support Services Windows Server 2019 integration
Top Quality Windows Server 2019 Windows Defender ATP Network Consulting
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
Remote Support SIP Security
SIP Security Computer Engineer
Progent's Cisco-certified SIP integration experts can help your business to design, deploy, maintain, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer affordable online or on-premises support to assist you to migrate efficiently to a modern unified communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.
Linux RedHat Phone-based Consultant
24-Hour Small Office Network Consulting Services Linux Online
Progent provides national urgent help and troubleshooting services for companies who operate networks powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Online IT help provides maximum return for your IT dollar by extending user efficiency and shortening the time charged for network analysis and repair. Advanced remote support technology and experienced service specialists and consultants allow Progent to handle most network issues without squandering time and expense by going to your location. In most of situations your network problems can be remediated over the phone or via a mix of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to help with the most difficult system issues.
PowerPivot for Excel Troubleshooting
SQL Server 2012 Reporting Services Help and Support
Progent can provide the support of certified consultants as well as experienced software programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified data security consultants to assist you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012.
Technology Consulting Services Microsoft Windows 10 Migration
Windows 10 Business Store Portal Technology Consulting Services
Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 provided by Progent include ROI estimates, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning and management, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and users, and post-migration technical help.
Support Outsourcing Exchange 2007 Edge Server
Microsoft Exchange Integration Support
Progent's expert support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
SCDPM 2012 Migration Onsite Technical Support
Microsoft Data Protection Manager 2012 Setup and Support
Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of any size to design, implement, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older releases of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for fixing especially challenging issues, or full project management support. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Specialist Dynamics GP 2015 Azure AD
Dynamics GP 2015 R2 Integration Specialists
Dynamics GP 2015 R2 features a new architecture that enhances cloud integration, works with popular handheld devices, allows single login with Microsoft Azure AD, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and hands-on experience to address the critical IT and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the return on your investment in this powerful platform.
Online Technical Support Microsoft Denali
24-7 SQL Server 2012 Performance Tuning Engineer
Progent offers the support of certified consultants and seasoned database application programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery specialists, and security consultants to help you to evaluate the potential benefits of SQL Server 2012 for your organization, set up pilot environments at your datacenter or at Progent's test lab, design and carry out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and configure a cost-effective and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
XenMotion Consultant
Remote Troubleshooting XenServer
Progent's Citrix-accredited consultants can help your company to evaluate the business advantages of XenServer and additional Citrix platforms, and can assist you to plan, test, implement, troubleshoot, and maintain a XenServer installation. Progent can also assess your existing Citrix technology deployment and help you to enhance resource utilization, performance, security and compliance, uptime, and recoverability.
Infor SyteLine CloudSuite ERP Specialists
Infor SyteLine CloudSuite CPQ Professional
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline critical business processes to bring products to market quickly and meet customer commitments dependably. Progent can provide the expertise of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises services that spans from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.
SCCM 2007 Support Services
Urgent Microsoft Configuration Manager 2007 Support and Help
Progent can assist your organization to maintain System Center 2007 Configuration Manager to streamline operations, enhance security, and increase productivity by making sure that critical applications are always current, tracking licensing, and monitoring resource usage profiles to help you make informed purchasing decisions. When you are set to upgrade your SCCM 2007 configuration management ecosystem, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.
Project Management Consulting
Onsite Technical Support Enterprise Windows 2003
For large businesses, Progent can leverage internal IT groups by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branch offices, Progent can perform as a transparent local extension of corporate IT management. Progent’s enterprise support services include company-wide security, remote branch office support, system architecture, Sarbox compliance, project planning, and world-class service for multiple location network environments based on Enterprise Windows 2000. Progent can offer on-site engineers and technicians to assist with a campus relocation or branch move, or a network designer to help with building or utilizing an Internet Data Center or co-location site.
Largest Network Monitoring Online Troubleshooting
Microsoft System Center Operations Manager Remote Technical Support
Even if your business has a minimal network support staff and a modest technology budget, your information network can still have the same high reliability and performance that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier IT professionals, the latest network management products for 24x7 monitoring and alerts, and economical support programs such as a help desk call center to keep your vital business applications and servers operating.
Consultancy Wireless LAN
Professionals Wireless Network
Progent can show you how to plan, deploy, manage, and troubleshoot an efficient Wireless LAN architecture, recommend sensible products, and integrate access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also help you build a thorough wireless system security strategy that is well integrated with the security plan for your entire corporate network.
Computer Consulting Windows SharePoint 2007 Services
SharePoint Server 2007 Remote Consulting
Progent’s Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server provides a common spot for your employees or customers to access, organize, distribute and interact with useful data, documents, and applications and to interact with other people. It allows faster and more intelligent decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services join employees, customers, teams and projects with the information they’ve developed in a manner that makes data easy to find, retrieve and apply.
On-site Technical Support SCVMM 2012 Backup and Recovery
Professional SCVMM Planning
Progent can help organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to migrate from a legacy version of SCVMM or from a third-party management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment so you realize maximum return on investment.
CISA Certified Security Audit Specialists
Cybersecurity Audit Consultant
The Certified Information Systems Auditor credential is a recognized qualification that signifies mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA accreditation requires that consultants undergo an extensive test given by the ISACA professional group. Progent can provide the services of a CISA-Certified Cybersecurity audit professional trained to assist companies in the areas of information systems audit process, IT administration, systems and infrastructure ROI, information technology service delivery, protection of data resources, and disaster recovery planning.
Temporary IT Staffing Services On-site Support
Online Technical Support Supplemental Staffing
Progent's temporary staff augmentation services allow you to meet sudden increases in demand for network support personnel without incurring the expense and hassle associated with identifying and hiring reliable technical workers and without increasing your full-time workforce.
Microsoft Lync Presence Consult
24x7 Microsoft Lync Presence Specialist
Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both VoIP and public switched telephone network voice communication. Lync 2010 can extend the functionality of Exchange, SharePoint and Office desktop or Office 365 and simplify administration via integration with Active Directory. Lync 2010 can also cut expenses by doing away with VoIP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's certified unified communications consultants can provide online and on-premises support services to assist you to manage and troubleshoot your current Lync 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help your organization to design and execute an efficient Skype for Business migration.
24-7 Juniper J2350 Router Information systems Security Outsourcing
Juniper J2350 Router Security Organization
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Operations Manager Remote Consulting
Microsoft Operations Manager Technical Consultant
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, enhancing and repairing SCOM solutions and can provide companies of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver responsive online or on-premises troubleshooting to help you to fix critical issues detected by SCOM 2012.
Cisco Certified Expert Mississippi Network Outsource
Idaho Information Technology Consulting
Progent’s Technical Response Center offers nationwide remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified support engineers provide phone support and online direct computer connection to isolate and resolve network problems rapidly and economically. The breadth of IT experience available from Progent's staff of country-wide service engineers allows Progent to escalate even the toughest problems to qualified specialists as required.
Technical Support Services Windows 10 OneDrive
Windows 10 OneDrive Technical Support Services
Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and on-premises evaluation and migration services for Microsoft Windows 10 provided by Progent include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile management, teleworker connectivity, data and identity security, streamlined deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and ongoing consulting support.
Developer Firm Program
Java programming Consultant
If you need assistance creating, enhancing, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progent’s team of programmers, database architects, and software project managers can help make sure you get the job completed on schedule and within budget. Progent's seasoned application programmers can provide cost-effective and efficient online help for jobs as simple as creating Vidual Basic macros for Office Excel or as challenging as rolling out mission-critical database applications built on Microsoft SQL Server or MySQL.
Server Management Consultants
Virtual Server Consultant Services
With virtual servers, businesses are able to run many virtual servers on a single physical server. Virtual server technology enables IT organizations to gain all the advantages of server isolation, but without the expense associated with buying extra server equipment. Virtualization is also the critical technology for building private clouds, which provide major benefits including reducing the costs of capital equipment, facilities, and management while enhancing data protection, network availability, and disaster recovery. Other important server management options include network monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management experts can assist you in all areas of server virtualization and management to enable your business to contain costs and conserve time.
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