Fast and Affordable Remote Troubleshooting for Centennial Networks
For companies located in Centennial or anywhere in Colorado, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes that permit the maximum degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching corporate security.
Progent's sophisticated technical support database system maintains detailed documentation describing all support that Progent's clients have been provided. Progent's team engineers have access to the details of all help delivered to each client by every engineer. This history of trouble tickets and solutions is stored as a conveniently searchable support knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional vast support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's online service experts can come up with optimal resolutions quickly.
Remote technical support services offered by Progent to customers in Centennial and anywhere in the state of Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support experts offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and indicates a consultant's networking skills at the master level. CCIEs can deal with the most stubborn problems encountered in network planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to fix problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest remote troubleshooting technology in order to perform efficient, safe, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances. Cisco technology consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs planning and integration services, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of system protection solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover rapidly after a damaging breach. Security consulting services available from Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; building secure architectures for off-site and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a broad spectrum of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance diagnosing problems within UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Centennial Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or modifying Call Center application software to address the unique demands of your company, or adding temporary online staff to work with your in-house Call Center resources to handle high-demand situations like software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants gives your computer users in Centennial or anywhere in the state of Colorado instant assistance from a reliable support group with years of background providing telephone-based help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a major driver of business success, and Progent's intent is to fix rather than merely annotate IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers remote professional engineering support and education in specific application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Centennial, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your network maintenance is proactive rather than reactive. By anticipating possible problems before they grow into network outages, automated monitoring can avoid inconvenient and costly service failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Centennial or throughout the state of Colorado, Progent's online network support engineers are ready to provide expert and economical IT support the instant your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Centennial business works with a regular independent support technician or employs a full time IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected network crises or particularly complex integration projects.
Details of Progent's Remote Computer Services for Centennial
Progent's online help, remote repair, network security consulting, and network administration services offer companies in Centennial or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Centennial and is also ideal for customers in geographic areas of Colorado that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for phone service and requires no ongoing subscription fee for support services delivered during normal business hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Database Administration and Software Programming
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that address the special requirements of your company.
- Advanced Remote Access Tools
Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. State-of-the-art remote connectivity software and experienced technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and automated network analysis.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for Maximum Network Availability
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose workers require instant access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, refined remote support software, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.