Onsite and Online Computer Network Consulting

Fast Remote Help for Centennial Colorado Computer Networks
For businesses located in Centennial Colorado, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This reduces direct costs because solutions accumulate minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast repairs somehow turn into major invoices. Progent's skill at dealing with problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized technologies and field-tested processes which allow the highest degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your company's network without breaching system security.

Progent's powerful technical support database system stores detailed histories for all support that Progent's clients have received. Progent's team consultants have the benefit of the history of support rendered to every client by every engineer. This archive of issues and solutions is structured as a quickly accessible internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's online service experts are able to determine optimal solutions in the least time.

Remote support offered by Progent to customers in Centennial Colorado include:

• Authorized Windows Support
  Progent's Microsoft-certified online support professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of platform support including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Microsoft Access Development and Training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of cost-effective PC desktop services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and upgrade support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier accreditation for networking consultants, and indicates a consultant's technical knowledge at the expert level. CCIEs can deal with even the most stubborn issues surrounding network design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value since their deep expertise permits them to solve problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via state-of-the-art remote troubleshooting technology to perform quick, safe, and economical analysis and repair.

  Denver Metro Area Contact Information:
  Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
  

  Progent locations in Denver Metro Area

  City	Address	Phone	Link
  Aurora	Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States	(720) 577-6500	Aurora Network Support Services
  Broomfield	11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States	(720) 666-6553	Broomfield Network Support Services
  Centennial	7173 S. Havana St, Suite A600 Centennial, CO 80112 United States	(720) 961-4447	Centennial Network Support Services
  Denver	1515 Wynkoop St, Suite 360 Denver, CO 80202 United States	(720) 263-4433	Denver Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of connectivity products. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.

• CISSP and ISSAP Premier System Security Specialists
  Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up quickly after a damaging penetration. Security services available from Progent include: in depth information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; building secure architectures for off-site and mobile access; defending your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration Solutions
  Progent can provide expert online consulting services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Microsoft 365 Exchange Online integration with local Exchange deployments, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.

  Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad array of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX/Linux support engineers can offer urgent online help analyzing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX
  — BSD
  — SGI/Irix
  

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of critical files, applications, images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are asked to verify your identity on a device that only you have and that uses a different network channel. A broad selection of devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

• Call Center Services
  Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

  Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your current organization, identifying or modifying Help Desk application software to meet the unique demands of your company, or adding temporary online personnel to work with your in-house Help Desk Call Center team during unusually busy scenarios such as software migrations, major updates, or rolling out new applications.

  Progent's Help Desk staff of experienced information technology professionals offers your customers in Centennial Colorado instant communication with a dependable network service resource with years of background providing telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a solid driver of business success, and Progent's intent is to fix and not simply annotate technical problems.

• Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver companies in Centennial Colorado remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM for your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they result in downtime, system monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a mix of platforms.

Even if your Centennial organization relies on a local freelance support technician or maintains an in-house IT staff that know how to deal with typical computer problems, Progent's Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or especially complicated integration problems.

Benefits of Progent's IT Support for Companies in Centennial Colorado
Progent's online technical help services allow your Centennial company to enjoy the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by becoming more reliable, efficient, and secure. Advantages to your business include:

• Seamless virtual expansion of your on-site support resources
  For most companies in Centennial Colorado, nearby network support resources, whether made up of independent consultants or an internal maintenance staff, can solve typical network problems. On the other hand, serious problems might strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online service experts provide a convenient, quick, and budget-friendly way to supplement your regular help and to convey valuable information to improve your ability to deal with downstream issues locally.

• Reduced Reliance on Individual Service Providers
  For network support, smaller businesses often depend on independent freelance consultants. Although independent consultants have smaller internal costs than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of fallback help may require your company to wait for help during an emergency. As your business expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service experts to insure your network is always up and running.

• Create a Scalable Foundation for Seamless Growth
  Companies often begin with an information architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly designed environments require careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to offer the solid foundation to handle current business requirements and facilitate downstream growth.

• Interact with Solution Providers Instead of Technology Sellers
  Smaller offices require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is trying to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of IT service, executing a broad range of technical projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient.

• Remote Network Monitoring with MS System Center Operations Manager
  Progent is one of the only IT service companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.