Fast and Affordable Online Troubleshooting for Centennial Colorado Computer Systems
For organizations located in Centennial Colorado, Progent provides online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. This lowers direct costs because solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven processes which ensure the maximum level of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your environment without breaching corporate security.
Progent's sophisticated technical support reporting application stores detailed histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of all help provided to each Progent customer by every consultant. This database of issues and responses is organized as a quickly searchable internal database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Remote services available from Progent to businesses in Centennial Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support professionals can deliver network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems occurring in network design, installation, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their broad experience enables them to find solutions for problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via the latest remote support tools to provide fast, safe, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your company to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; guarding your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide array of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting problems within UNIX/Linux systems based on leading variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files, applications, images, and virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Centennial Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center team of veteran information technology consultants provides your workers in Centennial Colorado immediate assistance from an efficient technical support group with substantial experience delivering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's goal is to resolve and not just record network problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, programming, and training services, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Centennial Colorado online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your IT support is proactive and automated. By uncovering potential issues before they grow into full-scale emergencies, remote monitoring can avoid inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Centennial Colorado, Progent's phone-based network support specialists are ready to provide professional and affordable system help whenever your company needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Centennial organization has a regular freelance consultant or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Support for Centennial Colorado
Progent's phone support, remote troubleshooting, system security expertise, and network management services offer offices in Centennial Colorado the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your organization world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Centennial Colorado and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide range of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for phone support and imposes no periodic retainer for support services delivered during regular business hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from on-staff professionals with experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that address the special needs of your business.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand an expensive personal visit. Cutting-edge online access tools and expert engineers combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Support for Leading VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.