Fast and Affordable Remote Troubleshooting for Centennial Computer Systems
For companies in Centennial or anywhere in Colorado, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated tools necessary to resolve most network issues rapidly. Efficient support lowers immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from situations where quick repairs somehow end up as big tabs. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies that permit the maximum degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to link to your company's system remotely without violating network security.
Progent's sophisticated technical support database application maintains detailed records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help delivered to every Progent client by every consultant. This archive of problems and solutions is structured as a conveniently exploitable internal knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional vast support databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.
Online technical support services offered by Progent to customers in Centennial and throughout the state of Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most stubborn problems occurring in network planning, integration, management, compliance, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional value because their depth of expertise permits them to solve problems rapidly. In common cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking products. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points planning and integration help, Cisco wireless controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to improve the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security consulting services available from Progent cover in depth data security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide expert remote consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a wide spectrum of information technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Centennial Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the resources to assemble and manage an in-house Call Center but who need quick access to a dependable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a seamless reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the toughest network issues, or be ready in hectic instances when your other resources are too busy.
Progent's Help Desk staff of experienced network consultants provides your computer users in Centennial or anywhere in the state of Colorado immediate access to a dependable technical support resource with substantial experience providing telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to business productivity, and Progent's intent is to solve rather than merely report technical problems.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and training in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Centennial, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT support is proactive and automated. By exposing potential issues before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly network failures. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Centennial or throughout the state of Colorado, Progent's phone-based computer support engineers can deliver expert and cost-effective IT help whenever your organization has to have it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Centennial office has a regular independent support technician or maintains a full time organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected network crises or particularly tough integration projects.
Details of Progent's Remote Network Services for Centennial
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Centennial or throughout the state of Colorado the greatest leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Centennial and is also ideal for networks in geographic areas of Colorado that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for phone help and imposes no ongoing subscription fee for services delivered during normal working hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized specialists with experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Support available from the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that align with the special requirements of your business.
- Sophisticated Online Connectivity Tools
Secure online access allows Progent's service experts to observe precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive onsite visit. Effective online access tools and expert engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High System Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network support, performing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.