Fast Online Help for Centennial Information Networks
For companies in Centennial or anywhere in Colorado, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. This lowers direct costs since solutions accumulate minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and field-tested processes that permit the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system without breaching corporate security.
Progent's advanced technical support database application stores thorough histories of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each client by every Progent consultant. This history of trouble tickets and repairs is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online consulting experts can find the best solutions in the least time.
Online support offered by Progent to clients in Centennial and anywhere in the state of Colorado include:
Certified Windows Experts
Progent's Microsoft-certified online support experts offer network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help you company to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and indicates a consultant's technical skills at the expert level. CCIEs can deal with even the most challenging problems associated with network infrastructure design, installation, maintenance, compliance, and problem solving. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness because their depth of experience permits them to solve problems rapidly. In common cases, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest on-line troubleshooting technology to perform fast, secure, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's CCIEs offer help for all of Cisco's market leading family of infrastructure products by providing services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate rapidly after a serious breach. Security consulting services available from Progent cover thorough data security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; installing firewalls; building safe mechanisms for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad range of information technologies such as system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Centennial Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the budget to build and maintain an in-house Call Center but who require quick access to an efficient Call Center with proficient phone support as well as the ability to escalate complex tasks to high-level engineers.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk Call Center application software to handle the unique needs of your corporation, or providing occasional online personnel to supplement your existing Call Center group to handle high-demand situations like software transitions, major updates, or installing brand new business software.
Progent's Call Center team of veteran network professionals provides your customers in Centennial or anywhere in the state of Colorado rapid access to a large support group with substantial background delivering telephone-based support and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company performance, and Progent's goal is to fix rather than just report IT problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Centennial, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they grow into network outages, proactive monitoring can minimize inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a mix of platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Centennial or anywhere in the state of Colorado, Progent's online computer support specialists can provide expert and cost-effective system help whenever your company requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Centennial business has a local independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly tough integration problems.
Features of Progent's Online Network Services for Centennial
Progent's phone help, Internet-based repair, network security consulting, and system administration services offer offices in Centennial or throughout the state of Colorado unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Centennial and is also ideal for networks in more remote areas of Colorado that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online service and asks for no monthly retainer for support services delivered during normal working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco can provide access to authorized professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Database Administration and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.
- Sophisticated Online Access Software
Protected remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal visit. Sophisticated remote access tools and expert technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients need instant access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every client. The practice of detailing and archiving service records allows more effective support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.