Fast Online Help for Centennial Information Networks
Fast Online Consulting for Centennial SystemsFor companies in Centennial or anywhere in Colorado, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. This lowers direct costs since solutions accumulate minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and field-tested processes that permit the highest degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your company's computer system without breaching corporate security.

Progent's advanced technical support database application stores thorough histories of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to each client by every Progent consultant. This history of trouble tickets and repairs is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online consulting experts can find the best solutions in the least time.

Online support offered by Progent to clients in Centennial and anywhere in the state of Colorado include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the budget to build and maintain an in-house Call Center but who require quick access to an efficient Call Center with proficient phone support as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk Call Center application software to handle the unique needs of your corporation, or providing occasional online personnel to supplement your existing Call Center group to handle high-demand situations like software transitions, major updates, or installing brand new business software.

    Progent's Call Center team of veteran network professionals provides your customers in Centennial or anywhere in the state of Colorado rapid access to a large support group with substantial background delivering telephone-based support and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company performance, and Progent's goal is to fix rather than just report IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Centennial, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they grow into network outages, proactive monitoring can minimize inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a mix of platforms.
How Your Centennial Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Centennial or anywhere in the state of Colorado, Progent's online computer support specialists can provide expert and cost-effective system help whenever your company requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Centennial business has a local independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly tough integration problems.

Features of Progent's Online Network Services for Centennial
Progent's phone help, Internet-based repair, network security consulting, and system administration services offer offices in Centennial or throughout the state of Colorado unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.