Fast and Affordable Remote Support for Centennial Computer Networks
Urgent Remote Support for Centennial SystemsFor businesses in Centennial or anywhere in Colorado, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value because they have the real-world experience and have access to the advanced tools needed to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental costs by reducing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and proven methodologies which promote the maximum level of efficiency for online technical support and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your system without breaching system security.

Progent's proven customer support database system keeps detailed documentation for all service that Progent's customers have received. Progent's team service personnel have access to the records of support delivered to each client by any consultant. This archive of trouble tickets and solutions is organized as a conveniently retrievable proprietary database that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up additional vast support databases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find optimal solutions promptly.

Online support available from Progent to customers in Centennial and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk software to meet the unique needs of your corporation, or adding occasional online personnel to work with your internal Help Desk team to deal with unusually busy events such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of seasoned information technology professionals offers your workers in Centennial or anywhere in the state of Colorado immediate assistance from a large technical support resource with years of experience offering telephone-based help and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a significant driver of business productivity, and Progent's intent is to fix and not simply record IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth engineering support and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Centennial, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks based on a mix of platforms.
How Your Centennial Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Centennial or anywhere in the state of Colorado, Progent's online computer support specialists can deliver expert and cost-effective system support the instant your business has to have it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Centennial business deals with a local freelance support technician or employs a full time IT staff that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Centennial
Progent's remote technical help services allow your Centennial organization to realize the advantages of timely, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most organizations in Centennial and throughout Colorado, nearby computer support providers, whether represented by independent consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's online support professionals give you a convenient, fast, and economical way to augment your regular help and to transfer useful knowledge to increase your ability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies commonly rely on independent freelance consultants. While independent consultants carry less internal costs than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an information system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability problems can impede the success of the business. These badly built systems need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture that can offer the stable foundation to handle critical business demands and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical education to navigate through an increasingly complicated array of product options capable of promoting business success and improving productivity. They hardly need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of network service, executing a broad range of IT projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.