Fast Remote Support for Centennial Colorado Computer Systems
For companies located in Centennial Colorado, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where quick fixes manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to communicate with your environment without breaching network security.
Progent's advanced technical support database application includes comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have access to the records of all help rendered to every Progent customer by every Progent consultant. This database of anomalies and fixes is organized as a quickly searchable internal database that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine the most efficient solutions quickly.
Remote technical services provided by Progent to businesses in Centennial Colorado include:
Authorized MS Windows Support
Progent's Microsoft-premier online service engineers can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help your company to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and validates a person's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues surrounding network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience permits them to fix problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your network via advanced remote troubleshooting tools to perform quick, safe, and affordable analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity products. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering services, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recover rapidly following a damaging penetration. Security solutions offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a wide range of information technologies including system architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance diagnosing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Centennial Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Centennial Colorado fast communication with an effective network service resource with extensive background delivering telephone-based consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company efficiency, and Progent's aim is to solve rather than merely record IT problems.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Centennial Colorado online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network support is proactive rather than reactive. By anticipating possible issues before they cause crashes, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Centennial Colorado, Progent's phone-based computer support engineers are ready to provide effective and economical IT support the instant your organization needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Centennial business deals with a local freelance consultant or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly complicated integration problems.
Advantages of Progent's IT Support for Companies in Centennial Colorado
Progent's remote support services allow your Centennial organization to experience the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your network will acquire greater business value by being more reliable, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
With most organizations in Centennial Colorado, local computer service providers, whether made up of independent consultants or an in-house IT staff, can take care of typical network problems. On the other hand, IT crises may strike when your regular resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call support experts give you an easy, fast, and budget-friendly way to augment your regular help and to convey valuable information to improve your ability to resolve downstream issues locally.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller companies commonly rely on individual freelance consultants. While freelance consultants have smaller internal costs than larger consulting firms and can often charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may force your business to go without help during an IT crisis. As your business expands, network unavailability and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.
- Build a Solid Foundation for Smooth Growth
Businesses typically start with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the success of the business. These badly built systems require proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet current business requirements and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Resellers
Smaller offices require advice and technical training to negotiate an ever more complex maze of product options available for accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed
solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to every client. The practice of detailing and archiving support records results in more effective service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.