Fast Online Support for Centennial Colorado Computer Systems
For companies in Centennial Colorado, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. Unlike typical remote support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions somehow end up as large invoices. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your company's network without breaching system security.
Progent's sophisticated technical support reporting system includes comprehensive documentation for the support that Progent's clients have been provided. Progent's team service personnel have access to the specifics of support rendered to every Progent customer by every consultant. This history of anomalies and responses is stored as a readily retrievable support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to find the best resolutions promptly.
Remote technical services provided by Progent to customers in Centennial Colorado include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers offer network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and certifies a person's technical skills at the master level. CCIEs know how to deal with the most challenging problems associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program updates. CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your environment by means of the latest on-line support tools to perform quick, safe, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure devices by providing consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security solutions available from Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; integrating firewalls; building secure techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's group-based approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Centennial Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk application software to address the unique needs of your company, or adding occasional phone support personnel to supplement your in-house Help Desk group to deal with demanding scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology consultants offers your customers in Centennial Colorado fast assistance from a dependable technical support resource with years of experience delivering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a major driver of company productivity, and Progent's goal is to fix instead of merely track network problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides phone-based professional engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Centennial Colorado online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so your IT support is proactive and automated. By uncovering potential issues before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by multiple operating systems.
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Centennial Colorado, Progent's phone-based network support specialists can provide expert and cost-effective system help the instant your business needs it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Centennial company has a local freelance support technician or employs an in-house IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected network crises or particularly complex integration problems.
Details of Progent's Remote Computer Support for Centennial Colorado
Progent's online support, Internet-based repair, system security consulting, and system management services give offices in Centennial Colorado the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Centennial Colorado and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for phone service and imposes no periodic retainer for support services provided during normal working hours. This saves you from paying big invoices for simple repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services include system integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Programming
MySQL Project Management and Software Design
Apple Mac Support
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that align with the special requirements of your business.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's service professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite service call. State-of-the-art remote connectivity software and experienced technicians combine to enable Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for Maximum Network Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.