Immediate Online Technical Support for Centennial Colorado Information Networks
Fast Online Technical Support for Centennial NetworksFor businesses located in Centennial Colorado, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to resolve most information system issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and proven processes that permit the maximum degree of efficiency for online help and troubleshooting for computer systems of all sizes. Progent's online support team can communicate with your company's network without compromising corporate security.

Progent's advanced service reporting system maintains extensive records describing all service that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to every Progent customer by any engineer. This database of trouble tickets and responses is organized as a readily exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote service experts are able to determine the best resolutions in the least time.

Online technical services available from Progent to clients in Centennial Colorado include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your designated IT management staff and your Progent technical consultant so that potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow transparent backup and fast restoration of critical files, apps, images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity via a unit that only you possess and that uses a separate network channel. A wide range of devices can be used as this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a seamless extension of your internal support group. End user interaction with the Service Desk, provision of support, problem escalation, ticket generation and updates, efficiency measurement, and management of the service database are consistent whether issues are taken care of by your in-house network support organization, by Progent, or by a combination. Your business has complete flexibility to extend or shrink your share of technical support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software plus workflow documentation, testing and education. For details about ProSight Co-Managed Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your current organization, selecting or customizing Call Center application software to address the particular requirements of your business, or adding temporary online personnel to reinforce your in-house Call Center resources to handle high-demand events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology experts provides your computer users in Centennial Colorado immediate access to a dependable technical support resource with extensive experience delivering phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a significant driver of business performance, and Progent's aim is to solve rather than simply track network problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth consulting support and training in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Centennial Colorado remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they cause crashes, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a variety of operating systems.
How Your Centennial Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Centennial Colorado, Progent's phone-based computer support engineers can provide expert and cost-effective system support whenever your company needs it. Over two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Centennial organization deals with a regular independent consultant or maintains a full time IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to fix unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Support for Centennial Colorado
Progent's phone support, remote repair, system security expertise, and network management services offer offices in Centennial Colorado the greatest leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk support and network administration, Progent's experts can provide your company world class IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the forefront of IT service, performing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits per minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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