Fast and Affordable Online Troubleshooting for Centennial Colorado IT Networks
For companies in Centennial Colorado, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and are equipped with the advanced tools required to resolve most network issues quickly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast solutions manage to end up as major invoices. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-proven methodologies that allow the maximum level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's system remotely without breaching corporate security.
Progent's advanced service reporting application keeps detailed documentation describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of support provided to each client by every consultant. This database of trouble tickets and repairs is stored as a quickly searchable proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists can arrive at optimal resolutions quickly.
Online services offered by Progent to businesses in Centennial Colorado include:
Certified Windows Support
Progent's Microsoft-expert remote service experts offer network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to help you company to install, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network professionals, and indicates a consultant's network technology skills at the master level. CCIEs can deal with even the most difficult issues encountered in network infrastructure design, installation, management, protection, and repair. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating software updates. CCIEs are an excellent cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In common instances, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your environment via sophisticated remote troubleshooting tools to provide fast, safe, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking devices. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Wireless APs consulting services, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to clean up quickly after a damaging breach. Security services available from Progent cover in depth information security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a broad spectrum of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Centennial Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting support can support you in building an effective new Help Desk or improving your existing one, identifying or customizing Help Desk software products to address the special needs of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your customers in Centennial Colorado rapid contact with a reliable support resource with substantial background delivering phone support and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid driver of business productivity, and Progent's policy is to solve rather than merely report IT problems.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Centennial Colorado online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer support is proactive rather than reactive. By exposing potential issues before they evolve into crashes, automated monitoring can minimize inconvenient and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on multiple platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Centennial Colorado, Progent's online computer support engineers can deliver professional and cost-effective IT support whenever your business has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Centennial company works with a local independent consultant or employs an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected network crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Companies in Centennial Colorado
Progent's online support services allow your Centennial company to experience the benefits of immediate, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business worth by being increasingly available, productive, and secure. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most companies in Centennial Colorado, local computer service resources, whether consisting of independent consultants or an internal IT staff, can resolve the majority of technical issues. On the other hand, major troubles might strike when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these instances, Progent's online service experts offer an easy, quick, and economical way to supplement your local help and to transfer useful information to improve your ability to handle future problems locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller businesses often rely on independent freelance service providers. While freelance consultants have less overhead than larger support organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to wait for help during an emergency. As your network grows, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system is always available.
- Create a Scalable Foundation for Seamless Growth
Organizations typically begin with an IT system created on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system architecture able to provide the solid foundation to meet critical business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Product Resellers
Smaller offices need advice and technical training to negotiate an increasingly complex maze of product alternatives available for accelerating business growth and improving productivity. They do not need a computer consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.