Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Centennial
Progent’s consulting services for network service organizations in Centennial Colorado enables you to provide your customers Progent's consulting and Help Desk support using your own branding as a transparent extension of your regular IT support team. These services can put you on the fast track to add to your client base, fill out your service portfolio, satisfy your customers, and improve your profits.
Progent’s nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's biggest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is an IT consulting firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer services company in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to provide your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an effective service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing program enable you to expand your support volume, the range of technical issues your company can handle, the locations you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT support firms include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Centennial, Colorado Companies
Progent's seasoned roster of certified engineers can deliver Centennial, Colorado organizations a wide range of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Find Out More About Progent's Consulting Program for Network Service Providers in Centennial, Colorado To learn more details about Progent's reseller support for IT service organizations in Centennial, Colorado, call 1-800-993-9400 or see Contact Progent.