Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Centennial
ProgentProgent's consulting support for network service organizations in Centennial Colorado enables your company to offer your clients Progent's consulting and Help Desk support using your brand as a transparent augmentation of your in-house IT support team. These services can ease the way for you to grow your client base, expand your service portfolio, create happy clients, and increase your profits.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent expansions to the IT staffs of some of the world's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting firm with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service providers features transparent resale to your customers of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Smaller IT support organizations seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support firms a practical way to retain their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Standard support hours are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests by means of your own branded Internet portal, an 800 number, or by sending an email to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details about Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows you to act as a single source for practically all technical expertise your clients may require. You can build your team and core IT skills at your own pace without having to say no to opportunities owing to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support team, under your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Documentation: Progent uses an advanced service documentation platform to ensure that all services delivered are thoroughly described. This allows you to transfer account assignments to internal consultants when you have sufficient staff and relevant skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely accept additional jobs beyond your core areas of excellence and serve additional geographies without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by delivering more solutions to more clients using your own brand.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective remote support cuts costs while delivering fast results.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Centennial, Colorado Organizations
Progent's veteran roster of certified engineers can deliver Centennial, Colorado organizations a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Learn More About Progent's Reseller Program for Network Service Providers in Centennial, Colorado
To learn more information about Progent's reseller program for network service firms in Centennial, Colorado, call 1-800-993-9400 or see Contact Progent.