Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Centennial
ProgentProgent's consulting services for network service organizations in Centennial Colorado enables you to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your in-house network services team. These services can put you on the fast track to grow your client base, fill out your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have worked as transparent adjuncts to the IT groups of some of the world's biggest IT service firms. Progent's range of technical knowledge enables you to widen the scope of your IT support business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network consulting firm with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT support providers rarely have the required resources. Progent's Service Desk and ticketing solution gives IT service organizations an economical way to keep their company branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metros is offered throughout the US at extra cost.
  • You have full control of your customers and billing.
  • Your customers submit service requests using your custom branded Internet portal, an 800 number, or by directing an email to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and strategic IT skills steadily without having to say no to new business due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent utilizes an advanced reporting system to ensure that all IT services performed are thoroughly documented. This enables support group to shift service responsibilities to in-house personnel once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely take on more jobs outside your core areas of excellence and serve new geographies without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of technologies and can act as a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Effective remote service cuts costs while delivering fast results.
  • Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Centennial, Colorado Companies
Progent's nationwide team of certified consultants offers Centennial, Colorado businesses a broad range of online consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Centennial, Colorado
To learn additional details about Progent's reseller support for network service firms in Centennial, Colorado, call 1-800-993-9400 or visit Contact Progent.