Centennial Consulting Expertise for Network Support Providers
Temporary Staff Help
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Centennial
Progent's consulting support for IT service organizations in Centennial Colorado allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house IT support team. These services can ease the way for you to add to your client base, close gaps in your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support practice, and Progent's transparency helps you strengthen and protect your branding.
Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but also a hassle to set up and maintain. Small or niche IT support firms seldom have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to retain their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
- Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
- Standard service hours are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite service in larger metro areas is available throughout the US at extra cost.
- You retain complete control of your customers and billing.
- Your clients enter incident reports via your own branded web portal, a toll-free phone number, or by directing a message to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills steadily without having to say no to new business due to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, under your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent bills by the minute to reign in costs.
- Detailed Documentation: Progent utilizes an advanced service reporting system to make sure all services delivered are thoroughly described. This makes it easy for you to shift service responsibilities to in-house personnel once you have enough people and relevant skill sets.
- Safely Grow Your Service Practice: You can quickly and safely accept additional jobs outside your main fields of excellence and open additional territories without exposure to the risks involved with expanding your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service firm by delivering more services to more customers under your own brand.
- Add to Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable resource for growing your IT service business.
- Fast Problem Escalation: With a large team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Make Your Clients Satisfied: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote support saves money and produces quick results.
- Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Centennial, Colorado Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Centennial, Colorado companies a broad range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Troubleshooting
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Expertise
- Pentesting with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtual Server Management
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Support for Network Service Providers in Centennial, Colorado To learn additional information about Progent's consulting support for network service firms in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Online Support Exchange 2007 Edge Server
Microsoft Exchange Computer Consultant
Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include expertise with the configuration of third-party enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Remote Lync Server 2013 and SQL Server Specialist
Lync Server 2013 topology Professionals
Progent's Microsoft-certified consultants can help your company to assess the benefits of Microsoft Lync Server for your environment and can assist you to design and execute a rollout of Lync Server that centralizes the administration of IM and Presence and improves the productivity of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can also help your company to perform an efficient migration to Lync Server from Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server to improve the team-computing functions of Microsoft Office programs, and provide webinar training and ongoing technical support for Lync Server 2010 and other Microsoft platforms.
IT Consultant 800 Series ISR Router
Catalyst 8500 IT Consulting
Cisco has developed an extensive array of routers including routers built to deliver the protection, bandwidth, and reliability demanded by customers ranging from branch offices to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you choose and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Routers.
Altaro VM Backup and VMware Technology Consulting Services
Altaro VM Backup Local Information Technology Consulting
Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to assist you to plan, install, optimize and troubleshoot a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.
Proxim Tsunami Wireless Case Study
Proxim Wireless Case Study
Progent provided a wireless integration solution that allowed a school to improve efficiency and avoid the ongoing costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote sites up to 2.5 miles apart and can extend to even longer distances. This wireless alternative provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered immunity to local interference.
Hawaii Outsourced IT Support
West Virginia Computer Service Providers
Progent's Technical Response Center (TRC) offers national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide after-hours phone help and online direct computer access to troubleshoot and repair technical problems rapidly and economically. The breadth of technical expertise available from Progent's staff of nationwide service engineers makes it possible to escalate even the toughest network issues to qualified specialists as needed. For critical issues, the Technical Response Center endeavors to answer your call for support in less than one hour.
Microsoft Office XP Networking Organization
IT Consultants Microsoft
Progent's computer outsourcing services for small companies include designing Windows XP, .NET Server, and BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises repair, fixing chronic IT issues, and creating a company-wide security strategy. Progent can help you maximize system reliability and throughput with fault-tolerant configuration, redundant network topology, and proactive network monitoring. Progent also offers project management assistance for large-scale upgrades and can assist with needs assessment, product identification, BOM development, vendor qualification, purchasing logistics, and complete documentation. Progent's computer outsourcing help also includes training for office productivity programs such as Office XP.
SCCM Security Integration Support
SCCM Intune Integration Remote Technical Support
Configuration Manager automates application and device provisioning at scale, simplifies compliance settings control, inventories network assets, guards against corporate data leakage, provides health reporting, allows secure self service, and delivers a single point of control for administering mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help your organization with any aspect of designing, implementing, using and repairing a SCCM solution for local, cloud-based, or hybrid environments.
IT Consulting CIO
CIO Technology Consulting
Progent offers the part-time or temporary assistance of a seasoned CIO to offer a broad perspective to assist your company pick and support network technology appropriate for your current needs and that can be a solid foundation for your future growth. Progent's part-time CIO consulting services provide financial advantages to companies trying to optimize the impact of their IT expenditures but who are unable or unwilling to take on one more high-level manager to their full-time staff. Since Progent is vendor-neutral, with a large team of engineers certified to maintain all leading OS platforms and networking technologies plus a broad range and application software, Progent is in a unique position to offer objective recommendations along with expert technical support for creating IT solutions that fit the special needs of your business.
ProSight Reporting ConnectWise Automate Integration
On-site Support ProSight Reporting Remote Infrastructure Monitoring
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Cybersecurity Firm Juniper Firewall/VPN
Juniper NetScreen 5400 Firewall Network Security Auditing
Progent's Juniper-authorized NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to more current Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-vendor environments.
Aironet 3700 Access Point Professional
Immediate WAP Engineer
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Juniper Junos BGT IT Services
Juniper Junos J-Web Network Security Test
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Internet of Things patch management Consultant Services
Engineers Security patch management
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoint devices scanners, network appliances like routers and wireless APs, and Internet-of-Things devices like alarms and robotics.
Windows and Solaris Computer Consultant
UNIX with Windows Remote Consulting
If your company is producing UNIX-based applications in an environment that has MS Windows-based processors, desktops, and office applications, Progent offers comprehensive information technology outsourcing that frees you to concentrate on your field of strategic expertise without the continual distraction of managing your business network. By using smart network monitoring and by providing remote and on-site support when your company needs it, Progent offers an economical way for managing an information network that provides excellent dependability, protection, and efficiency. Progent's developer assistance services include full-service it outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, 24x7 monitoring services, and Contact Center services.
System Center 2016 Operations Manager Support Outsourcing
24-Hour IT Consultant System Center 2016 and Windows Server 2016
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco Premier IT consulting experts. With Progent's affordably priced IT support packages, small organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small business networks enterprise-class availability, security, and productivity.
.NET Raspberry Pi Programming Companies
Developer Firms .NET Linux
If you want to update your production web site, build internal webs for applications such as human resources or worker training, establish a powerful web presence for a new venture, or generate line-of-business, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's consultants can also help you build and manage a secure, robust server and communications network, including remote and wireless access, to run your web tools.
24x7 Technical Support Services Teleworker Endpoint Management
Teleworker Endpoint Management Network Consultant
Progent can assist small and medium-size businesses to implement unified endpoint management and monitoring systems for maintaining endpoint devices operated by at-home workers.
On-site Support Cisco Catalyst WiFi Management
Catalyst 9115 Access Point Remote Technical Support
Progent's Cisco-certified Catalyst 802.11ax WAP experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points.
MSP360 GSuite Backup Technical Support Services
MSP360 Server Backup Remote Troubleshooting
Progent can assist your company to create, implement and troubleshoot a backup/restore solution built around MSP360 software. MSP360 enables file/folder or image backup/restore for virtual machines and physical computers, supports all popular public clouds, and permits businesses to build a backup ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss resulting from user miscues, computer glitches, ill-intentioned insiders, and malware assaults such as ransomware. To read more, go to ProSight DPS 360 Backup services.
Windows 8.1 Migration Server Support
Support and Integration Microsoft Windows 8.1 Evaluation
Windows 8.1 is engineered to run on devices from smartphones and tablets to engineering workstations. An abundance of new and improved capabilities, such as its touchscreen support and signature live tiles user interface, provide a broad selection of benefits for companies who know how to exploit them. Progent's Windows consultants can assist get your business up the learning curve with Windows 8.1 and make sure you derive significant business value from the operating system's many technical enhancements.
Postini Technology
Anti-Spam Services
E-Mail Guard from Postini offers constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini aggregator and service firm. If your company is too small to purchase for a regular Postini license, you can still get the use of Postini's Perimeter Management services via Progent's E-Mail Guard spam filtering and antivirus service offering. Progent's certified email security professionals can show you how to devise an email protection plan that features spam filtering and antivirus technologies and processes.
Microsoft Exchange 2013 Support Services
Urgent Exchange 2013 Availability Consulting Services
Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations as well as a redesigned structure. These enhancements favorably impact key IT areas including ease of administration, availability, security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange Server 2013, create an efficient test and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management services for Exchange 2013.
PC Desktop Networking Help
Setup Consultancy Services Microsoft and Mac Desktop
Progent can provide a variety of low-cost online and on-premises support services to assist your business to deploy, administer, and troubleshoot desktops and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Help and Support MSP360 Managed Backup
MSP360 Server Backup Online Troubleshooting
Progent's data protection experts can help your company to create, implement and debug a backup/restore solution built around MSP360 technology. MSP360 enables file/folder or image-based backup/recovery for VMs and physical computers, supports all popular public clouds, and allows businesses to create a data protection solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to prevent data loss resulting from user mistakes, computer glitches, ill-intentioned insiders, and external attacks like ransomware.
Security Team Juniper Junos Network and Security Manager
Protection Juniper Junos Management
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Cisco Certified Expert Meraki Wi-Fi 6/6E AP Management Onsite Technical Support
CCDP Expert Certified Meraki WiFi 6E Access Point Upgrade Online Support
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to design, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a nationwide enterprise. Progent can also assist clients to incorporate other Cisco appliances for unified management.
Indiana Tech Support For Small Business
Top Ranked Network Companies South Carolina
If your organization does not require emergency remote support but expects to need assistance with your information system in the near future, you can save time and money and guarantee that the right IT skill will be available when you want it by getting in touch with a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.
Integration Support SQL Server
Microsoft SQL Server Onsite Technical Support
SQL Server 2005 delivers powerful, standardized tools to computer experts and network users, lessening the difficulty of designing, deploying, administering, and using company data and database programs in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Remote Services Private Cloud Integration
Private Clouds for Small Businesses Consultancy
Progent's Private Cloud Hosting service offers comprehensive hosting of a small organization's production servers in an environment that delivers the highest level of availability and expandability and is in addition easy to transfer to another host. Progent's Private Cloud Hosting and Management services are based on proven virtualization techniques that enable small and midsize companies with multi- platform environments to save dramatically on the expense of capital investments, system maintenance, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.
Security Organizations Cybersecurity Pen Testing
24x7 NodeZero Stealth Penetration Testing Cybersecurity Contractors
Progent's certified security consultants can run NodeZero-based threat assessments to make sure your security monitoring and protection systems and policies are properly configured and effective.
