Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Centennial
ProgentProgent's consulting services for network service firms in Centennial Colorado allows you to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless extension of your regular network services group. These services can put you on the fast track to add to your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's nationwide team of network experts, desktop support specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the IT groups of some of the world's largest IT service firms. Progent's range of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency helps you strengthen and preserve your branding.

Progent is an IT consulting company with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided online IT support and consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing platforms are not only costly to license and staff, but also difficult to set up and maintain. Smaller IT support organizations seldom have the necessary resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to retain their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing services allow you to increase your physical and virtual support workload, the diversity of technologies your company can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metro areas is available throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your customers submit service requests by means of your own branded Internet portal, an 800 phone number, or by sending a request to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for virtually all technical expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support team, responding to your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent utilizes an advanced service reporting system to ensure that all services delivered are thoroughly described. This allows you to shift account assignments to in-house personnel once you have enough staff and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely accept more jobs beyond your core areas of expertise and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network service provider by delivering more services to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Efficient online support cuts costs and produces quick solutions.
  • Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Centennial, Colorado Businesses
Progent's seasoned team of certified engineers offers Centennial, Colorado businesses a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Centennial, Colorado
To learn additional details about Progent's consulting support for IT service organizations in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.