Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Centennial
ProgentProgentís consulting support for network service organizations in Centennial Colorado enables you to offer your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular IT support team. This can ease the way for you to add to your client base, expand your service offerings, satisfy your clients, and improve your profits.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent expansions to the support groups of some of the worldís largest IT service firms. Progentís breadth and depth of expertise enables you to add to the scope of your IT support practice, and Progentís transparency helps you strengthen and protect your branding.

Progent is a network support company with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing platforms are not only expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT support organizations seldom have the necessary resources. Progent's Service Desk and ticketing program gives IT service organizations an economical way to keep their company branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your support workload, the diversity of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service staff provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metros is available across the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit service requests through your custom branded web portal, a toll-free number, or by sending a message to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for practically all technical expertise your clients may need. You can grow your staff and core in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced reporting platform to make sure all services delivered are thoroughly documented. This enables you to transfer account assignments to in-house consultants once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently accept more opportunities beyond your core fields of expertise and serve additional geographies without the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering fast results.
  • Advanced Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Centennial, Colorado Organizations
Progent's seasoned team of certified engineers offers Centennial, Colorado organizations a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Support for IT Service Providers in Centennial, Colorado
For more information about Progent's reseller support for network service organizations in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.