Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Centennial
ProgentProgent's consulting support for IT service firms in Centennial Colorado allows you to provide your clients Progent's consulting expertise and Help Desk support using your company's brand as a transparent supplement to your in-house IT support team. These services can help you grow your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network experts, PC support specialists, network admins, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of world-class IT services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not only costly to license and staff, but also challenging to configure and maintain. Smaller IT support companies rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to increase your support volume, the range of technologies your business can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metro areas is available throughout the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter incident reports by means of your own branded Internet portal, an 800 phone number, or by directing an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, responding to your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent uses an advanced reporting system to make sure all IT services delivered are fully documented. This allows support group to shift account responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more opportunities beyond your core fields of excellence and open new territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service provider by delivering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a large roster of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Online Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs and produces quick results.
  • Major Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Centennial, Colorado Companies
Progent's nationwide roster of certified consultants and technical experts can provide Centennial, Colorado companies a wide array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Firms in Centennial, Colorado
For more information about Progent's reseller program for IT service organizations in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.