Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Centennial
ProgentProgentís consulting support for IT service organizations in Centennial Colorado allows you to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent augmentation of your regular IT services group. This can ease the way for you to grow your client base, fill out your service portfolio, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the country's biggest IT service firms. Progentís range of technical knowledge enables you to add to the scope of your IT support business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network support company with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only costly to license and staff, but challenging to configure and maintain. Smaller IT service organizations do not have the necessary resources. Progent's Service Desk and ticketing solution gives IT support organizations a practical way to retain their custom branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metros is offered throughout the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients enter requests using your custom branded web portal, a toll-free number, or by sending a request to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a single source for virtually all technical expertise your clients may require. You can build your team and strategic IT skills at your own pace without having to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support group, responding to your management, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services performed are fully documented. This makes it easy for you to shift service assignments to in-house consultants once you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently take on more jobs beyond your main fields of expertise and open new territories without the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more services to more clients under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a sizable roster of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Keep Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Call Center support to advanced consulting. Efficient online support saves money while delivering fast results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Centennial, Colorado Businesses
Progent's nationwide team of certified consultants and technical experts can provide Centennial, Colorado organizations a broad array of remote consulting and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for IT Service Providers in Centennial, Colorado
To learn additional details about Progent's consulting support for IT service firms in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.