Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Centennial
Progent's consulting support for IT service organizations in Centennial Colorado allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house IT support team. These services can ease the way for you to add to your client base, close gaps in your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support practice, and Progent's transparency helps you strengthen and protect your branding.
Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but also a hassle to set up and maintain. Small or niche IT support firms seldom have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to retain their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills steadily without having to say no to new business due to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Centennial, Colorado Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Centennial, Colorado companies a broad range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Learn More About Progent's Reseller Support for Network Service Providers in Centennial, Colorado To learn additional information about Progent's consulting support for network service firms in Centennial, Colorado, call 1-800-993-9400 or refer to Contact Progent.