For small businesses in Centennial or anywhere in Colorado, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent leverage because they have the practical background and the advanced technology to solve the majority of network issues quickly. This lowers direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and related costs due to business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many online support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at solving technical issues efficiently translates into your company conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a collection of customized technologies and proven methodologies that ensure the highest degree of efficiency for remote help and troubleshooting for small business computer networks. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's system remotely without breaching system security.
Progent's advanced technical support reporting system stores extensive records for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of all help rendered to each customer by any Progent engineer. This archive of issues and fixes is structured as a conveniently accessible support knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists can arrive at the most efficient solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Centennial or anywhere in Colorado or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive array of products and technologies. This wide range of IT skills permits Progent's engineers to resolve almost any crisis that may take place in a small or midsize business information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-operating system environments, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to clients in Centennial and anywhere in the state of Colorado include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide range of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can resolve the most difficult challenges occurring in network infrastructure design, installation, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to fix the most complex problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure problems that are impacting business productivity but are beyond the scope of your local IT maintenance resources. Progent's CCIE support experts can tie into your environment using state-of-the-art remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and ISSAP security consultants can provide a variety of system protection services that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly following a serious penetration. Security services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile access; securing your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Centennial Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are ideal for smaller companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who want quick response from an efficient Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your existing organization, selecting or enhancing Help Desk Call Center software products to handle the special needs of your company, or adding occasional online personnel to work with your internal Help Desk team to handle high-demand scenarios like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology professionals gives your workers in Centennial or anywhere in the state of Colorado quick communication with an efficient technical support resource with extensive background delivering phone support and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's intent is to resolve and not just annotate IT problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Office Excel. To find out more information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative components of Apple Mac systems by offering phone-based consulting support and education in imaging, sound, and video. Progent's consultants offer expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or setting up an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Centennial, or anywhere in the state of Colorado, online network monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By exposing looming trouble spots before they expand into network outages, remote monitoring can avoid stressful and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a mix of platforms.
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area