UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small companies in Centennial Colorado, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage because they have the practical background and the advanced technology to solve the majority of network problems quickly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions somehow turn into big bills. Progent's skill at disposing of problems quickly translates into your business saving cash.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that ensure the highest degree of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's online support team to interface to your company's system without compromising corporate security.

Progent's highly evolved service reporting system maintains thorough records for the support that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance provided to each Progent customer by any Progent engineer. This database of trouble tickets and repairs is stored as a quickly retrievable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Centennial Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online support experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills enables Progent's consultants to manage practically any crisis likely to take place in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to businesses with mixed-platform environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services provided by Progent to customers in Centennial include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from legacy systems to current Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco CCIE credential is the highest accreditation for networking professionals, and validates an individual's network technology knowledge at the master level. CCIEs know how to handle even the most difficult problems occurring in network design, integration, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. CCIEs represent an excellent value since their broad expertise enables them to find solutions for even the most difficult problems quickly. In many instances, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting firms make CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive timely support for serious network infrastructure problems that are hurting business productivity but are outside the scope of your local computer support group or consultant. Progent's Cisco CCIE engineers can interface to your network via advanced on-line support tools in order to perform efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.

• Certified MS Windows Expertise
  Progent's Microsoft-expert remote support experts offer computer repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration support, SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full range of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

• CISM and CISSP Premier Network Security Engineers
  Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover rapidly following a damaging breach. Security solutions offered by Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Expertise
  Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk support services are intended for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who require fast communication with a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Call Center software to address the particular demands of your business, or providing temporary online staff to work with your in-house Help Desk group during high-demand situations like software transitions, major updates, or rolling out new business software.

  Progent's Help Desk Call Center team of veteran network consultants provides your workers in Centennial Colorado quick contact with a large support group with years of background providing phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a solid enabler of business efficiency, and Progent's intent is to fix rather than merely document IT problems.

• Business Applications Services: Education, Development, and Integration
  Progent's Applications Consulting staff offers remote advanced consulting support and training in specific business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. For more concerning Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Mac consultants can nurture the creative components of Apple Mac systems by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video post production lab.

  Remote Network Monitoring Services
  Progent offers businesses in Centennial Colorado remote network monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By detecting looming problems before they cause crashes, automated monitoring can head off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple OS platforms.

Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.