For small companies in Centennial or anywhere in Colorado, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to solve most network issues rapidly. Efficient support lowers direct expenses since service calls require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike many remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where quick fixes somehow end up as large tabs. Progent's skill at solving technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum degree of efficiency for remote help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to interface to your network without breaching system security.
Progent's proprietary customer support database application maintains detailed records for all service that Progent's customers have been provided. Progent's staff consultants have access to the details of support provided to each client by any Progent consultant. This archive of anomalies and solutions is organized as a readily exploitable support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft permit access to other vast support databases and permit quick access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Centennial or anywhere in Colorado or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's online consulting experts offer advanced credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to manage practically any emergency likely to occur in a small or midsize company network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with multi-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to clients in Centennial and anywhere in the state of Colorado include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from older applications to current MS Windows or Linux-based environments. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most difficult problems associated with network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent value since their broad expertise permits them to fix the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get timely support for complex network issues that are lowering business productivity but are not within the comfort zone of your regular computer service providers. Progent's CCIE engineers can tie into your computer system by means of the latest on-line support technology to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals offer network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP security engineers offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recuperate quickly following a damaging breach. Security solutions available from Progent include: in depth security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; building safe techniques for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small businesses often need. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Centennial Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for small organizations who lack the money or time to support an in-house Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle complex computer system problems, or be available in overflow situations when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Call Center software products to meet the particular demands of your company, or adding occasional phone support staff to work with your internal Help Desk Call Center group during demanding situations like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of veteran information technology experts provides your computer users in Centennial or anywhere in the state of Colorado immediate access to a large technical support resource with extensive background offering phone support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a solid contributor to company success, and Progent's target is to fix instead of just track network problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To find out more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative components of Apple Mac environments by delivering remote consulting support and training in imaging, audio, and video. Progent's consultants offer assistance in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Centennial, or anywhere in the state of Colorado, online network monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network support is proactive and automated. By anticipating possible issues before they cause network outages, proactive monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate multiple platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area