For small companies in Centennial or anywhere in Colorado, Progent provides help for information systems based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of information system problems rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick solutions manage to turn into substantial bills. Progent's skill at handling problems quickly results in your business saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a set of optimized technologies and proven processes that permit the highest degree of effectiveness for online engineering help and repair for small company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's online support team to communicate with your company's network without violating network security.
Progent's advanced technical support database system includes comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services provided to every Progent client by any engineer. This history of problems and resolutions is organized as a readily accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the best solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Centennial or anywhere in Colorado or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical support professionals offer certified skills in a comprehensive set of technologies. This broad scope of IT skills permits Progent's engineers to address almost any emergency that may crop up in a small business network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To help customers with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to companies in Centennial and anywhere in the state of Colorado include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide spectrum of computer technology such as system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to solving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for diagnosing problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and validates a person's technical skills at the expert level. Cisco CCIEs can deal with even the most stubborn problems surrounding network design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience enables them to resolve even the most intractable problems quickly. In many cases, less qualified consultants can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get timely support for complex network infrastructure issues that are hurting business productivity but are beyond the experience of your regular computer service personnel. Progent's CCIE consultants can connect to your network via the latest remote support technology to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service professionals can provide network repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP security engineers can provide a variety of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; setting up firewalls; building safe mechanisms for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Centennial Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who lack the resources to assemble and manage an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center software products to meet the particular demands of your corporation, or adding occasional online staff to reinforce your internal Call Center resources to deal with demanding situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants provides your computer users in Centennial or anywhere in the state of Colorado quick assistance from an effective support group with substantial experience delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center perception as a key contributor to company efficiency, and Progent's goal is to resolve instead of merely report IT problems.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply remote professional engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and MS Excel. To read additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic aspect of Mac systems by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Centennial, or anywhere in the state of Colorado, remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive rather than reactive. By uncovering emerging issues before they grow into network outages, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area