For small companies in Centennial Colorado, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage because they have the practical background and the advanced technology to solve the majority of network problems quickly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions somehow turn into big bills. Progent's skill at disposing of problems quickly translates into your business saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that ensure the highest degree of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's online support team to interface to your company's system without compromising corporate security.
Progent's highly evolved service reporting system maintains thorough records for the support that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance provided to each Progent customer by any Progent engineer. This database of trouble tickets and repairs is stored as a quickly retrievable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Centennial Colorado or to find out additional information about Progent's online support options, call Progent at
Remote Support Services Provided by Progent
Progent's online support experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills enables Progent's consultants to manage practically any crisis likely to take place in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services provided by Progent to customers in Centennial include:
Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX including:
Progent also can deliver a full range of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Call Center software to address the particular demands of your business, or providing temporary online staff to work with your in-house Help Desk group during high-demand situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your workers in Centennial Colorado quick contact with a large support group with years of background providing phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a solid enabler of business efficiency, and Progent's intent is to fix rather than merely document IT problems.
Progent's Mac consultants can nurture the creative components of Apple Mac systems by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Centennial Colorado remote network monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By detecting looming problems before they cause crashes, automated monitoring can head off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple OS platforms.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |