For small and midsize businesses in Centennial Colorado, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network problems rapidly. This lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor solutions manage to turn into substantial bills. Progent's penchant for handling technical issues efficiently translates into your company conserving cash.
Progent's Online Service Tools
Over time, Progent has developed a set of optimized tools and proven processes that promote the maximum degree of effectiveness for remote engineering help and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to access your company's system remotely without violating corporate security.
Progent's proprietary service database application includes extensive records describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of support delivered to each client by every Progent engineer. This database of anomalies and resolutions is organized as a readily searchable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available other massive support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts can determine optimal solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Centennial Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based consulting experts have certified skills in a comprehensive array of disciplines. This breadth of IT skills enables Progent's engineers to manage virtually any emergency likely to take place in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with multi-platform networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to small businesses in Centennial include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for analyzing problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and validates a person's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network planning, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience permits them to find solutions for the most complex problems rapidly. In typical instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can receive urgent help for complex network problems that are crippling worker productivity but are beyond the scope of your ordinary IT service providers. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated remote support technology to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop support services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and ISSAP network security consultants can provide a range of security services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies frequently request. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting services include:
How Your Centennial Colorado Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who don't have the budget to assemble and manage an in-house Call Center but who need quick access to an efficient Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk group to handle demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Centennial Colorado fast communication with an efficient network service resource with years of experience offering phone support and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's goal is to resolve rather than merely record technical problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based professional engineering support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft Word, and Excel. To learn more information about Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can nurture the artistic elements of Macintosh systems by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals can provide help in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Centennial Colorado online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive rather than reactive. By spotting potential issues before they result in full-scale emergencies, system monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area