For small and midsize businesses in Centennial Colorado, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system problems quickly. This lowers immediate expenses since service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where fast solutions somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has developed a set of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for online help and troubleshooting for small company IT networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's online support team to interface to your company's environment without violating corporate security.
Progent's proprietary service database system stores comprehensive histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services rendered to each customer by any consultant. This archive of problems and fixes is organized as an easily accessible support database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at the most efficient solutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Centennial Colorado or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's remote technical support engineers offer certified skills in a comprehensive set of products and technologies. This broad scope of capability permits Progent's engineers to tackle virtually any emergency that may take place in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to customers in Centennial include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and validates a person's technical skills at the master level. CCIEs know how to handle the most complex problems encountered in network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience enables them to resolve even the most complex problems quickly. In common cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so you can receive urgent help for complex network infrastructure problems that are crippling worker efficiency but are beyond the scope of your local network maintenance resources. Progent's Cisco CCIE support experts can tie into your computer system using the latest remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online desktop consulting and support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM and CISSP network security consultants can provide a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to clean up quickly following a damaging breach. Security consulting services offered by Progent include: thorough security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses often request. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Centennial Colorado Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service offerings for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the money or time to build and maintain an in-house Call Center but who require fast access to an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or revamping your current one, identifying or enhancing Help Desk Call Center software products to address the particular requirements of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk Call Center team to handle high-demand scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of experienced network consultants offers your clients in Centennial Colorado immediate communication with a reliable network service resource with substantial background offering phone consulting and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to solve and not simply record IT problems.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides online advanced consulting expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications such as CRM, MS Project, MS Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can support the creative elements of Mac computing by providing phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Centennial Colorado online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate multiple OS platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area