For small and midsize companies located in Centennial Colorado, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls take up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor fixes somehow turn into major bills. Progent's skill at solving problems quickly translates into your business conserving money.
Progent's Remote Support Tools
Over time, Progent has developed a set of optimized technologies and proven processes which ensure the maximum level of effectiveness for online help and troubleshooting for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's Technical Response Center to link to your environment without breaching network security.
Progent's proprietary service reporting application keeps comprehensive records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of assistance provided to every customer by any engineer. This archive of problems and fixes is organized as an easily exploitable internal database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional vast support databases and allow fast access to vendors' in-house support staff with the result that Progent's online service specialists can come up with the best solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Centennial Colorado or to learn more about Progent's phone support options, call Progent at
Remote Technical Services Offered Progent
Progent's online network support engineers possess advanced credentials in a comprehensive set of disciplines. This wide range of technical skills allows Progent's consultants to manage virtually any emergency that may occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To support clients with mixed-platform networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to companies in Centennial include:
Progent's UNIX and Linux support engineers can offer urgent remote help for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Progent in addition can deliver a full range of online desktop support such as Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or improving your current organization, evaluating or modifying Call Center software to handle the special needs of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology consultants provides your workers in Centennial Colorado fast communication with an effective support resource with substantial background delivering telephone-based help and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a significant contributor to company performance, and Progent's intent is to fix rather than just record IT problems.
Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac environments by providing remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Centennial Colorado remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By exposing potential issues before they expand into crashes, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
|Aurora||Clock Tower Square, 14201-14291 E 4th Ave
Aurora, CO 80011
|(720) 577-6500||Aurora Network Support Services|
|Broomfield||11001 West 120th Ave, Suite 400
Broomfield, CO 80021
|(720) 666-6553||Broomfield Network Support Services|
|Centennial||7173 S. Havana St, Suite A600
Centennial, CO 80112
|(720) 961-4447||Centennial Network Support Services|
|Denver||1515 Wynkoop St, Suite 360
Denver, CO 80202
|(720) 263-4433||Denver Network Support Services|