For small companies in Centennial Colorado, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support lowers direct costs because solutions require a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for solving problems efficiently results in your company spending less cash.
Progent's Online Service Technologies
Over the years, Progent has developed an array of customized tools and proven processes which allow the maximum degree of efficiency for online consulting and repair for small company information networks. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's remote service group to access your company's network without breaching network security.
Progent's advanced customer support database application stores extensive records for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services rendered to each Progent client by every consultant. This history of trouble tickets and solutions is stored as a readily accessible proprietary database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft permit access to other extensive technical databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Centennial Colorado or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote support engineers offer certified skills in a comprehensive array of disciplines. This broad scope of technical skills permits Progent's consultants to tackle virtually any problem that may occur in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.
To support customers with mixed-platform networks, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to clients in Centennial include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of computer technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy applications to current Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies within UNIX/Linux systems based on popular versions of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to handle the most difficult problems surrounding network infrastructure design, installation, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep expertise allows them to find solutions for the most complex problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get timely assistance for serious network infrastructure problems that are crippling worker productivity but are beyond the comfort zone of your local IT maintenance resources. Progent's Cisco CCIE consultants can communicate with your environment via advanced on-line support tools in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to clean up quickly after a damaging breach. Security consulting services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; securing your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently need. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Centennial Colorado Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast response from an efficient Help Desk with professional phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can support you in building an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software products to meet the particular demands of your company, or providing occasional phone support personnel to work with your in-house Help Desk Call Center resources during demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology experts gives your clients in Centennial Colorado rapid contact with an efficient support resource with years of background delivering phone help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial contributor to company success, and Progent's goal is to resolve instead of simply report technical issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote professional engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To read more information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative facets of Apple Mac systems by delivering phone-based help support and education in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Centennial Colorado online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so that your computer support is proactive and automated. By exposing emerging trouble spots before they cause downtime, remote monitoring can head off disruptive and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area