For small and midsize businesses located in Centennial or anywhere in the state of Colorado, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick fixes manage to turn into substantial bills. Progent's skill at solving problems efficiently translates into your company saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and proven processes that allow the highest degree of effectiveness for online help and troubleshooting for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's network without violating corporate security.
Progent's powerful customer support reporting system maintains extensive records of all service that Progent's customers have received. Progent's team engineers have the benefit of the details of services rendered to every Progent customer by every engineer. This archive of issues and resolutions is structured as a quickly retrievable support database that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can come up with the best solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Centennial or anywhere in Colorado or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote consulting engineers possess credentials in an extensive set of disciplines. This broad scope of IT skills permits Progent's consultants to handle virtually any crisis that may occur in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to small businesses in Centennial and throughout the state of Colorado include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can resolve the most stubborn challenges surrounding network design, deployment, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise permits them to solve the most difficult problems quickly. In common cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so you can receive urgent help for severe network issues that are hurting business efficiency but are outside the scope of your regular computer service resources. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art on-line support tools to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-expert remote service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to clean up quickly after a damaging penetration. Security solutions offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building safe techniques for off-site and mobile access; defending your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses frequently need. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Centennial Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small organizations who don't have the resources to support an internal Help Desk Call Center but who want quick response from an efficient Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your existing Help Desk team. Progent's Virtual Help Desk can act as an escalation alternative to resolve complex computer system issues, or be available in hectic circumstances when your ordinary service providers are swamped.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk application software to meet the special requirements of your company, or providing temporary online personnel to work with your in-house Help Desk Call Center team to handle demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of veteran information technology consultants gives your customers in Centennial or anywhere in the state of Colorado rapid access to an effective technical support resource with extensive background offering phone help and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a significant enabler of business success, and Progent's intent is to fix and not simply track IT issues.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote advanced consulting expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For more information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative facets of Mac systems by offering phone-based help support and training in graphics, sound, and motion video. Progent's consultants offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Centennial, or anywhere in the state of Colorado, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they expand into full-scale emergencies, remote monitoring can avoid disruptive and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a variety of OS platforms.
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area