For small companies in Centennial Colorado, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated tools to solve most network issues quickly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast fixes somehow turn into big invoices. Progent's penchant for disposing of problems efficiently results in your business saving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-proven processes that ensure the highest level of effectiveness for remote help and troubleshooting for small business IT networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's online support team to communicate with your system without compromising network security.
Progent's proprietary service database application keeps detailed documentation describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support rendered to each client by every Progent engineer. This archive of issues and fixes is structured as a quickly searchable proprietary database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to determine the best resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Centennial Colorado or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's phone-based technical service experts possess certified skills in an extensive array of technologies. This wide range of technical skills allows Progent's engineers to manage practically any crisis likely to crop up in a small or midsize business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-operating system environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to clients in Centennial include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency online help for resolving problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. CCIEs know how to resolve even the most complex issues encountered in network infrastructure design, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional value since their deep expertise allows them to find solutions for even the most intractable problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate support for severe network infrastructure issues that are crippling worker efficiency but are outside the experience of your ordinary computer support group or consultant. Progent's Cisco CCIE engineers can connect to your environment by means of sophisticated remote troubleshooting tools to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of remote desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security engineers can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up rapidly following a damaging breach. Security support services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special projects that small companies often need. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Centennial Colorado Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for small organizations who don't have the resources to assemble and manage an in-house Call Center but who require fast access to an effective Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current organization, selecting or enhancing Help Desk Call Center application software to handle the particular requirements of your company, or adding occasional online personnel to work with your in-house Help Desk Call Center team during high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your clients in Centennial Colorado rapid access to an effective technical support group with years of background offering phone consulting and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of business performance, and Progent's policy is to fix instead of simply track technical issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team offers phone-based professional consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as CRM, Office Project, MS Office Word, and Microsoft Excel. To learn additional information about Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the creative components of Macintosh computing by offering remote consulting support and education in imaging, sound, and video. Progent's consultants offer assistance in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Centennial Colorado online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they result in downtime, remote monitoring can head off stressful and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area