For small businesses located in Centennial or anywhere in Colorado, Progent provides help for networks powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many online support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast solutions somehow turn into big bills. Progent's skill at disposing of problems efficiently results in your company spending less money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which allow the maximum level of effectiveness for online help and troubleshooting for small company computer networks. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your computer system without breaching network security.
Progent's advanced customer support reporting system stores thorough documentation of the support that Progent's clients have been provided. Progent's team engineers have access to the records of assistance provided to every Progent client by every consultant. This database of trouble tickets and responses is stored as a quickly exploitable proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find optimal solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Centennial or anywhere in Colorado or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote network support professionals have certified skills in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to resolve virtually any problem that may occur in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support customers with multi-operating system environments, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services Offered by Progent to customers in Centennial and anywhere in the state of Colorado include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide range of computer technology including network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most intractable problems encountered in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise allows them to fix the most intractable problems quickly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs accessible to help small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can receive immediate support for complex network problems that are lowering business efficiency but are outside the comfort zone of your ordinary computer maintenance providers. Progent's Cisco CCIE engineers can tie into your network via sophisticated on-line troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified online service experts offer computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote desktop services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP and ISSAP security engineers offer a variety of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up quickly after a serious breach. Security services available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Centennial Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the budget to support an internal Help Desk Call Center but who want quick response from a dependable Call Center with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or revamping your current one, selecting or modifying Help Desk application software to meet the particular needs of your business, or adding temporary online personnel to supplement your in-house Help Desk group to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network professionals offers your workers in Centennial or anywhere in the state of Colorado quick contact with an effective network service resource with years of experience providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk recognition as a solid contributor to business performance, and Progent's intent is to solve rather than just report IT problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based professional consulting support and education in key application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative elements of Apple Mac systems by offering remote help support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Centennial, or anywhere in the state of Colorado, online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of operating systems.
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area