For small and midsize businesses located in Centennial Colorado, Progent offers support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online support engineers offer exceptional value because they have the practical background and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers direct costs since solutions take up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to turn into big tabs. Progent's penchant for dealing with problems quickly translates into your business saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to connect to your company's system without violating network security.
Progent's proprietary customer support database application keeps comprehensive histories of all service that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to every customer by any engineer. This database of issues and fixes is stored as a readily searchable proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Centennial Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote network support professionals offer credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to address virtually any crisis likely to take place in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Associate.
To support businesses with multi-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical services provided by Progent to companies in Centennial include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of information technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to deal with even the most complex issues occurring in network design, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to find solutions for even the most difficult problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few support providers make CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can get timely help for serious network infrastructure issues that are lowering worker efficiency but are beyond the scope of your regular network service resources. Progent's Cisco CCIE engineers can interface to your network using the latest on-line support tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers offer network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a variety of security services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up quickly following a damaging penetration. Security solutions available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses often need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Centennial Colorado Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for small companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk or enhancing your current one, selecting or customizing Help Desk software to meet the particular demands of your business, or providing occasional phone support staff to reinforce your in-house Call Center resources to handle high-demand events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Centennial Colorado rapid contact with a dependable support resource with substantial experience offering telephone-based support and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center perception as a significant contributor to business performance, and Progent's policy is to solve instead of simply annotate network problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides online professional engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. To learn additional information on Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic aspect of Macintosh computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Centennial Colorado online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they result in full-scale emergencies, system monitoring can avoid inconvenient and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by multiple platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area