For small and midsize businesses located in Centennial Colorado, Progent offers help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve most network issues quickly. Efficient support lowers immediate costs because solutions take up a smaller number of chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing policy for online support is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many remote support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid situations where speedy. minor fixes manage to end up as major bills. Progent's skill at dealing with problems quickly translates into your business conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that permit the highest level of effectiveness for online help and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's environment without compromising system security.
Progent's proprietary service reporting application includes detailed histories of all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services provided to each client by every Progent engineer. This database of issues and fixes is organized as an easily searchable proprietary knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Centennial Colorado or to find out more about Progent's phone support programs, contact Progent at
Online Technical Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in an extensive set of technologies. This broad range of technical skills permits Progent's engineers to manage virtually any crisis likely to take place in a small company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-platform environments, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to small businesses in Centennial include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Progent in addition can deliver a broad range of online PC desktop services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in building an effective new Call Center or revamping your established one, identifying or customizing Help Desk Call Center software products to address the unique demands of your corporation, or adding occasional online personnel to supplement your in-house Help Desk Call Center resources during demanding situations such as software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of experienced network professionals provides your customers in Centennial Colorado rapid assistance from a dependable technical support group with years of background offering phone consulting and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a major contributor to company success, and Progent's intent is to resolve and not just document network problems.
Progent's Mac professionals can promote the creative components of Mac computing by providing phone-based help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Centennial Colorado remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into downtime, system monitoring can ward off stressful and costly service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a combination of operating systems.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
City | Address | Phone | Link |
Aurora | Clock Tower Square, 14201-14291 E 4th Ave Aurora, CO 80011 United States |
(720) 577-6500 | Aurora Network Support Services |
Broomfield | 11001 West 120th Ave, Suite 400 Broomfield, CO 80021 United States |
(720) 666-6553 | Broomfield Network Support Services |
Centennial | 7173 S. Havana St, Suite A600 Centennial, CO 80112 United States |
(720) 961-4447 | Centennial Network Support Services |
Denver | 1515 Wynkoop St, Suite 360 Denver, CO 80202 United States |
(720) 263-4433 | Denver Network Support Services |